Dutchess County Division of Central Services

William R. Steinhaus County Executive 27 High Street Poughkeepsie Donald C. Miller, New York MBA, CPPB 12601 Director (845) 486-3670 Fax (845) 486-3659 Nicholas S. Johnson Assistant Director RFP-DCP-23-08 NON-EMERGENCY MEDICAID TRANSPORTATION SERVICES

QUESTIONS & ANSWERS

1. Clarify proposed start date of operations for broker. The proposal is due May 20, 2008 and there are a number of places in the RFP that states the contract will be awarded by May 1, 2008 (2.4, #11, pg 14) and the broker will begin operations on July 1, 2008 (#1.2, pg 2). Assuming the DCSS makes a decision within 30 days of the proposal due date and a contract is signed by June 30, 2008, then a 60 day implementation would create a start date for operations of September 1, 2008. Is this more likely the scenario?

1. An addendum – Correction was previously issued correcting that to read that “The County anticipates awarding this contract on or about June 2, 2009…”We are now extending the date the proposal is due to Tuesday, June 17, 2008 to allow proposers more time. The County now expects a start date for operations of approximately September 1, 2008.

2. pg 7, #5 and pg 29, #5 - The broker will be required to negotiate contracts with Transportation Providers on behalf of the DCDSS. There is also mention that the broker will make transportation arrangements with eMedNY and non-eMedNY providers. Are the contracts that the broker negotiates limited to those already signed up with the Department of Health (aka “eMedNY” providers)? Is the broker also responsible for establishing contracts with non-eMedNY providers? Please describe this process in more detail.

2. We would want the vendor to negotiate with all providers to whatever extent possible, regardless of their EMEDNY status. It would be acceptable to use another County’s rate for a transportation provider from that County, as needed.

3. pg 7, #5 and pg 29, #5 - To properly estimate the work effort to develop and maintain the provider network it is necessary to have information about all of the current eMedNY and non-eMedNY transportation vendors that are being used to provide services to Dutchess County Medicaid recipients. Please provide a list with each vendor listed separately including name and business address, the mode of transportation offered (e.g., taxi, ambulette, etc) and the number of trips performed in the past 12 months.

3. The Successful Proposer will receive a complete list of current vendors. A summary of the vendor trip information for 2007 is below. Dutchess County NEMT Vendor Trip Assignments 2007

A trip is one-way; a roundtrip between a client’s home and medical appointment would count as two trips.

Number of Trips Vendor Location 01/01/07-12/31/07 Taxi Vendor 1 Kingston 11,099 Taxi Vendor 2 Newburgh 11,667 Taxi Vendor 3 Poughkeepsie 29,628 Taxi Vendor 4 Poughkeepsie 4,821 Taxi Vendor 5 Poughkeepsie 13,657 Taxi Vendor 6 Poughkeepsie 12,080 Taxi Vendor 7 Poughkeepsie 1,804 Taxi Vendor 8 Poughkeepsie 16,175 Taxi Vendor 9 Poughkeepsie 1,557 Taxi Vendor 10 Poughkeepsie 20,692 Taxi Vendor 11 Poughkeepsie 461 Taxi Vendor 12 Poughkeepsie 6,843 Taxi Vendor 13 Poughkeepsie 446 Taxi Vendor 14 Poughkeepsie 9,414 Taxi Vendor 15 Poughkeepsie 366 Taxi Vendor 16 Poughkeepsie 10,867 Taxi Vendor 17 Poughkeepsie 2,211 Taxi Vendor 18 Poughkeepsie 13,723 Taxi Vendor 19 Poughkeepsie 814 Taxi Vendor 20 Poughkeepsie 8 Ambulette Vendor 1 Brewster 1,362 Ambulette Vendor 2 Cornwall 266 Ambulette Vendor 3 Ferndale 32 Ambulette Vendor 4 Fishkill 1,134 Ambulette Vendor 5 Poughkeepsie 6,477 Ambulette Vendor 6 Poughkeepsie 327 Ambulette Vendor 7 Rhinebeck 1,208 Ambulette Vendor 8 Rhinebeck 7,338 Ambulette Vendor 9 Wallkill 1,034 187,511

Note: The information provided above are for those vendors that are enrolled in the Dutchess County Medicaid Transportation Program and have accepted the Program’s rates. Fifty-four other vendors transport Dutchess County Medicaid clients that no longer reside in Dutchess County.

4. Section B, pg 23 - Proposal format: after the Section IV heading there is a series of documents that must be included. Can we put all of these in a tab called “Appendix”? 4. Yes.

5. Section E provides information on the number trips by mode but does not include information about the volume of trips that were authorized for the City of Poughkeepsie transportation. Please provide the same historical information for Poughkeepsie as presented on page 87 of 120.

5. 2,187 token were issued for the City of Poughkeepsie bus system in 2007. These tokens were issued by the Department of Social Services which will continue to issue these tokens.

6. Pg 7, #5 – The RFP states the broker “must develop and maintain vendor subcontracts on behalf of the County….” Then in “a” it describes that this only applies to taxi vendors. Is this correct, or is the broker responsible for negotiating contracts with ambulette and non-eMedNY providers also?

6. No, it is not correct. The Broker must develop and maintain vendor subcontracts with both eMedNY and non-EMedNY ambulette and taxi vendors. We also want the Broker to have individuals who drive themselves sign a “Waiver” that they “assume the risk.”

7. pg 2, item “c” – Please provide a description of “geographic zones” that will be required as part of the reporting requirements.

7. Town or Zip Code.

8. pg 6, #3 - The Department requires that each trip is confirmed with the medical practitioner to establish that it is a covered medical service. In the past 12 months how many outbound calls have been performed by DCDSS staff to fulfill this requirement?

8. The current vendor is responsible for making these calls. They would need to confirm each new medical reason stated for need of transportation services. Therefore the amount of calls would directly relate to the amount of new service requests.

9. pg 4, #2.2 - What is the average number of calls that are being received currently after normal business hours (assume 8am – 5pm, M-F) and on weekends?

9. This is currently not an option. The call center currently operates 7:00 am – 4:15 pm Monday through Friday, and is closed on weekends. The ACD system only runs when the call center is open, so there is no statistical data available for after-hours calls. Dutchess County is seeking to provide increased service hours through this RFP.

10. pg 87 of 120 - How much of a change in the number of Medicaid eligibles (increase or decrease in volume) does the Department expect during the first year of the contract, and for each of the 4 option years of the contract?

10. Given the fact that this is a State and Federal government run program, we are certainly at the mercy of these agencies when it comes to how the program is required to run. Any change in legislation could change eligibility numbers. Our number of eligible’s has stayed flat over the last two years. 11. pg 5, #2. The broker is being asked to use ePACES to check eligibility. Will the Department consider providing an electronic file at least once a month for the broker to use with its reservation system to provide an initial check of eligibility?

11. Although the Department would always consider providing information in new formats, at this time we do not know if this is possible, therefore it should not be planned on at the time of your response to this RFP.

12. pg 78, #5 - What percentage of current trips are authorized to travel outside the CMMA?

12. In 2007 6.5% of trips were outside the CMMA.

13. pg 4, #1.4 - Is the LOOP currently acting in the same capacity as the broker’s scope of work described in this RFP? If no, please describe the changes that will be put in place with this contract.

13. Basically, the answer to this question is yes, but there may be any of several changes asked for within this RFP due to best practices, audit suggestions, better services needed, etc. In addition to this, the Broker and the County Planning Department have worked hand in hand on some of the items that, as a result of the RFP, will be solely done by the Successful Proposer. Major differences include the requirement that the broker provide call center operations 24 hours a day and expanded reporting requirements.

14. Is the LOOP going to be allowed to bid on this RFP?

14. LOOP will not be bidding on this project, but the management company that runs the operations at LOOP is eligible to bid. We have no knowledge whether they will or will not.

15. pg 2 of 2 - Please consider extending the response time 3 weeks to allow enough time for bidders to review the responses to questions and to incorporate this information into a comprehensive proposal response.

15. See response to Question A. 1.

16. pg 97 of 120, this shows the current provider rates expire 4/30/08. Since this project will not be starting with the broker until a number of months later, will these rates be extended until the broker’s contract starts?

16. We currently have a request at the State level to update some of these rates. If/when we receive approval to implement these rates, we will do so. Currently, rates are reviewed every six months. All requests for rate changes must be approved by the State. Old rates remain in effect until new rates are approved.

17. On page 9, it states that currently the Medicaid clients simply show their card to the LOOP driver (fixed route) and there is no use of tokens. On page 87 of 120 DCDSS lists the trip volume by mode. Is the row listed as “DC Transit (LOOP owned vehicle)” the volume of trips that are now using fixed-route services? If not, what is the volume of these fixed-route trips? 17. No, the number listed on page 87 of 120 includes Para-transit as well as fixed route services. The volume of fixed route trips is as follows:

CY 2004 CY 2005 CY 2006 CY 2007 1,604 1,317 3,026 4,799

18. Page 29, #5 – The Broker is going to negotiate transportation vendor contracts on behalf of the County. Is this going to be a contract between the Broker and the transportation vendor, or between the County and the transportation vendor?

18. The transportation vendor sub- contracts will be between the Broker and the vendor.

19. 24 hour a day reservations increases costs and even for urgent call a minimum lead time should allow telephone calls during normal business hours. Can this be looked at? Page 4.

19. There is a 48 hour lead in time, so although calls need to be taken 24 hours a day, more than likely evaluations of requests and arrangements can be made, for the most part during “normal business hours.

20. One year advanced reservations increases costs. Can this requirement be reviewed so as to only require 30 days maximum?

20. We do not agree that less repeat calls because of longer term reservations necessarily equates to increased costs. There is a need to take advanced reservations, so 30 days is certainly too short.

21. Page 16 states: “The County will include an additional amount in the contract for payments made to transportation vendors who are not EMEdNy enrolled for the actual delivery of authorized trips.” Are we correct those “who are not EMEdNY enrolled” are also not provided transportation by the contractor and therefore all transportation costs are reimbursed? If not please elaborate on the meaning of this exception and how it affects the vendor.

21. No that is not correct. There seems to be confusion here on who is not EMEDNY enrolled. We are speaking of vendors. These vendors would not be able to bill the State directly, therefore they will bill the Successful Proposer for actual costs and that Proposer would then bill the County for reimbursement of those actual costs. An example of this would be if you need to use an out of County transportation provider and that provider did not have EMEDNY training The Broker will also be expected to pay directly individuals who drive their own vehicles for NEMT purposes. The County will then reimburse the Broker for these expenses as well upon submission of a voucher and whatever backup information the County requires.

22. Page 16 states “The County will estimate this amount based on past experience and amend the contract as needed to cover actual payments to these transportation vendors.” Please elaborate on what this means? Also please provide an example in practice how the estimate is made and then reconciled? 22. The County will estimate this amount and add it to the overall contract dollar amount. If it then later looks like these payments will exceed the amount estimated the County will draw up an amendment to the contract to increase it. The original contract amount which is a result of this bidding process will not be affected by this, but in order to reimburse for theses type of expenses, the County requires that they be added in to the contract overall dollar amount.

23. Under 5.1 general cost, is the contractor reimbursed for all transportation cost? Is the contractor cost evaluation based on administrative costs? Will the contractor be evaluated on abilities and approaches to lower transportation cost also? How will the two cost scores be weighted?

23. The Contractor will be reimbursed for any non-EMedNY payments it makes to transportation vendors or as reimbursements to individuals who drive their own vehicles. Section 5.2 d. of the RFP mentions this. The Proposers will be evaluated on their Brokerage administration cost proposal, the only proposal we expect them to provide.

24. Please elaborate on the concept of components. Are these stand-alone options that might be exercised, or will the contractor definitely do both? If either are possibly stand-alone, then is it correct we can offer separate pricing for if the two are combined?

24. Perhaps the term component is confusing here. These are NOT stand alone components. The County expects Proposers to offer to provide all of the services described in Section 2.2.

25. Please confirm if the contractor will be paid their monthly amounts regardless of actual expense? If not, what items will be reimbursed actual and how will you go about validating shared cost allocation which in many cases are most of the expenses?

25. Again, this relates to questions B3 and B4 above. The contract amount based on the results of this RFP will be paid as stated. Costs for non-EMEDNY transportation providers which are paid by the winning responder to this RFP and are documented and actual will be reimbursed over the original contracted amount.

26. Historical statistics, page 87. Why calls are are included in the non-Medicaid subtotals? Who handled all calls today? Will contractor not handle these calls?

26. The call center at Dutchess County Mass Transit (LOOP) handles calls for demand response transit services in addition to NEMT calls. That function will remain with LOOP, and will not be assigned to the contractor.

27. Please provide current staffing hour and schedules for the calls and if each person is shared or not shared with other servicers?

27. Although the volume, type, and time spent on each call varies every day, the call center as a group averages 60% Medicaid calls, 40% Other (Non-Medicaid) calls. The Staffing and hours are listed below:

Call Representative Hours Service Employee 1 7:00 am – 4:00 pm Other (Non-Medicaid) Employee 2 7:00 am – 4:00 pm Medicaid and Other (Non- Medicaid) Employee 3 7:15 am - 4:15 pm Medicaid Employee 4 7:15 am - 4:15 pm Medicaid and Other (Non- Medicaid) Employee 5 7:15 am - 4:15 pm Medicaid and Other (Non- Medicaid) Employee 6 8:00 am - 4:00 pm Medicaid and Other (Non- Medicaid)

28. What is the breakdown of faxes received in terms of order versus other?

28. Ninety percent (90%) of the faxes are transportation requests.

29. May we get the number of enrollees going back to 2003 please? This will allow analysis of utilization for the other statistics provided. Also the number of eligibles added and stricken, so we can take into account turnover and stability with the statistics?

29. The Medicaid enrollees for Dutchess County are as follows; 2003 – 12,142, 2004 – 13,062, 2005 – 13,763, 2006 – 14,467, 2007 – 14,284. It should be noted that these are all Medicaid eligible’s and in no way be misinterpreted as number of people who actually use Medicaid transportation.

30. For each year on the statistics can we also get the transportation unit cost by mode? If it varies with modes, then some descriptions of the various rates as available plus average cost?

30. See chart below for 2004, 2005, 2006 and 2007 information.

Medicaid Transportation Expense and Ridership 2004-2007

2004 Trips Cost Avg. Cost Per Trip DC Transit Vehicles 65,246 $ 197,006 $ 3.02 Taxi, Ambulette, and 140,787 $ 3,239,721 $ 23.01 Individual Total 206,033 $ 3,436,727 $ 16.68 Avg. Trips/ Month 17,169 Avg. Cost/ Month $ 286,394

2005 Trips Cost Avg. Cost Per Trip DC Transit Vehicles 58,266 $ 172,023 $ 2.95 Taxi & Ambulette 138,508 $ 3,308,970 $ 23.89 Individual 5,552 $ 23,552 $ 4.24 Total 202,326 $ 3,504,545 $ 17.32 Avg. Trips/Month 16,861 Avg. Cost /Month $ 292,045 2006 Trips Cost Avg. Cost Per Trip DC Transit Vehicles 62,397 $ 210,430 $ 3.37 Taxi & Ambulette 160,395 $ 4,020,021 $ 25.06 Individual 6,105 $ 24,694 $ 4.04 Total 228,897 $ 4,255,144 $ 18.59 Avg. Trips/Month 19,075 Avg. Cost /Month $ 354,595

2007 Trips Cost Avg. Cost Per Trip DC Transit Vehicles 60,946 $ 212,785 $ 3.49 Taxi & Ambulette 144,884 $ 3,772,734 $ 26.04 Individual 4,949 $ 28,370 $ 5.73 Total 210,779 $ 4,013,888 $ 19.04 Avg. Trips/Month 17,565 Avg. Cost /Month $ 334,491

31. For each year, do you have the number of unique riders (actual individuals who used the service)?

31. For 2004 and 2005: Data not available 2006: 4,083 2007: 4,011

32. Please elaborate on the forms on page 97 and page 106. Are they actual rates? Which modes? Meaning of missing rows? Are these all rates in effect or are there others? May we have all rates in effect? Are there different rates in effect with different entities or a single rate? What entities are covered by today’s rate schedules?

32. The rates that start on page 97 are for taxi vendors. The “missing” rows are trip pairs for which the County does not have an established rate. Vendors may include a rate for the trip, and LOOP will assign trips based on lowest quoted rate. The rates on page 106 are for ambulette vendors. Vendors who participate in the NEMT program agree to accept the established rates. The County also uses vendors who are out of the area and those rates are established as needed.

33. Can you provide hourly in-bound telephone statistics for one month of service please? If not, can the current reservationist schedules be provided? 33. See chart below:

Call Data 03/01/08 – 03/30/08 Medicaid Other Hour Number of Calls Queued Number of Calls Queued 7:00 AM 338 309 8:00 AM 453 333 9:00 AM 430 281 10:00 AM 450 225 11:00 AM 390 215 12:00 PM 391 217 1:00 PM 422 179 2:00 PM 422 179 3:00 PM 188 93 4:00 PM 32 50 4:15 PM 0 4 Subtotals: 3516 2085 Note: In March 2008, the call center also processed 1,670 transportation requests received via fax.

34. May we have a list of the currently authorized transportation vendors? If a database is available with other information on the vendors including type of vendor if applicable and vendor charge information if applicable that would also be useful, especially if electronic format might be available.

34. The Successful Proposer will receive a complete list of current vendors. A summary of the vendor information is part of the response in Answers 1.

35. a. What were the expenditure for this program overall for the last five years, by year please? b. For each year what were the transportation eligibles, either average or supply for twelve months and we can average.

c. Also for each of these years, please provide sub-totals for transportation expenses for the same period? d. For the transportation budget, please provide a breakdown of the subtotal expenditures by transportation mode, including but not limited to subtotals for any reimbursements to public transit modes or tokens, also any reimbursements for volunteer?

e. Also, for the remaining “administrative costs” how much went to the contractor and how much for other?

f. What was current contractor’s fees for those years? g. May we have the number of eligibles and transportation and other contract expenditures by month please for the previous twelve months? 35. The information in the chart below represents reimbursement requests by LOOP to DSS. It does not necessarily correspond to the number of trips that occurred in any given month.

Cost of Medical Transportation Program 2007 Transportation Administration Total $ January $ 27,267.73 $ 53,170.54 80,438.27 $ February $ 213,470.75 $ 52,123.10 265,593.85 $ March $ 295,522.26 $ 53,014.44 348,536.70 $ April $ 207,062.31 $ 50,647.53 257,709.84 $ May $ 324,534.89 $ 55,117.56 379,652.45 $ June $ 444,709.47 $ 53,399.93 498,109.40 $ July $ 193,232.41 $ 53,147.29 246,379.70 $ August $ 331,978.04 $ 56,641.78 388,619.82 $ September $ 311,212.28 $ 52,588.89 363,801.17 $ October $ 252,504.47 $ 53,979.63 306,484.10 $ November $ 550,246.61 $ 56,187.61 606,434.22 $ December $ 302,132.53 $ 65,387.25 367,519.78 Prior Year 2007 (Submitted $ 2008) $ 560,014.25 $ - 560,014.25

$ 4,013,888.00 $ 655,405.55 $4,669,293.55

See the table provided in the Answer B. 12. for details on trips costs by mode for 2004, 2005, 2006, and 2007. Available information on administration, transportation and management fee costs for same years is part of the response in Answer C. 5.

36. What is current method of storing client and trip information and will this historical information be available to contractor for the last few months on contract award? What will file format is it in? Also is any existing software available to contractor and if so what software is provided?

36. The Dutchess County Mass Transit uses Trapeze software for both its demand management and NEMT trip assignments. Records will be made available to the Successful Proposer electronically (can export data into Microsoft Excel) and/or in hard copy. The Successful Proposer will not be provided with any software.

37. May we have copy of a current transportation provider agreement now or most recently in effect? Is this a uniform agreement?

37. The sample provider agreements are included in the RFP package starting on page 88 for taxis and page 106 for ambulettes. 38. If in the contract area there is mass transit service available as defined in applicable regulations, and client is not able to take the mass transit because of accessibility issues, and thus ADA complimentary paratransit must be made available by the mass transit system, then (a) if the client can use the public transit or paratransit system, if available, for that trip (unless for example the trip qualifies for same day service), then must he or she take that mode of transportation? (b) if no, what is the rule on this?

38. The eligible person must take the lowest cost appropriate mode of transportation

39. How many vehicles and of what type and capacities are currently needed for the trip demand levels?

39. Dutchess County uses a combination of transit, demand response, taxi and ambulette services to meet trip demand levels.

40. On page 1 of the Instructions it states that the pricing in this bid may be offered to other counties in two purchasing groups to which Dutchess County belongs. Since pricing for this RFP is related to the specific geography, market conditions, trip volume, and scope of work associated with Dutchess County, how could such pricing be offered to other counties? Please clarify.

40. This language would not apply in this case due to the reasons you stated.

41. (Section A.1.2, p. 2) We don’t believe an adequate amount of time has been allowed for a responsible implementation of this program. With the proposals due on May 20, and start up scheduled for July 1, this leaves only four weeks at the most for a complete program implementation, assuming that the County makes its award decision in ten days, which would be highly unusual. In particular, the process of negotiating contracts with a complete vendor network should not be rushed, nor should the process of hiring and training new staff. Would the County consider allowing at least 6 to 8 weeks for program implementation?

41. See Question A. 1. and the response.

42. There is a requirement at Section A.2.2.2 (pg.5) for the Proposer to be a Medicaid provider or agent in order to verify eligibility. How long does that process generally take?

42. According to New York State it can take up to three months.

43. Who is currently performing the program management responsibilities outlined in this RFP? How long have they been performing these duties?

43. The Division of Mass Transportation has provided these services for the past 12 years.

44. What have the administrative costs of this program been for the past several years? How is the current program staffed?

46 A summary of the costs of the program is outlined below. The County contracts with a private transit management company to manage the county bus system, demand management services and the NEMT program. All staff are employees of the private company.

Cost of Medicaid Transportation Program 2004-2007 2004 2005 2006 2007 Transportation $ 3,436,727.00 $ 3,504,545.00 $ 4,255,144.00 $ 4,013,888.00 Administration $ 551,886.45 $ 93,239.55 $ 624,440.13 $ 655,405.55 Management Fee* $ 140,328.00 $ 145,239.00 $150,323.00 $ 154,234.00 Totals: $ 4,128,941.45 $ 4,243,023.55 $5,029,907.13 $ 4,823,527.55 * Note the management fee includes management of the entire Dutchess County Mass Transit System. There is no separate fee for NEMT.

45. What changes, if any, in program standards, requirements, or procedures are being implemented by this RFP?

45. Dutchess County feels strongly that they need to provide 24 hour call service to the recipients of this program, so this RFP address that concern. It also should be noted that we are in the process of implementing EMEDNY to include direct payments from the State to the taxi vendors.

46. Will the new broker be allowed to determine the rates paid to its subcontracted network of providers, or will the County determine the rates paid to vendors?

46. The new broker will be required to negotiate directly with the subcontracted network of providers, but as is required by law, the County must approve and submit the rates to the State and the State must give final approval on the rates

47. We understand Section 2.2.1, third paragraph, to say that only medical practitioners can request urgent care trips. Is that correct?

47. No, in addition to medical practitioners, hospitals, nursing homes, and the department of social services can also make such requests

48. What is the current NY State DOH approved mileage rate for medical transportation?

48. $.24 per mile.

49. Page 14, Contract; Section 3.0. Does the County have individual contracts with each transportation providers? If so, can they provide copies of them to us? Are these contracts assignable to the winning bidder?

49. There is a sample vendor agreement in the RFP beginning on page 88. These are Agreements that the vendors sign and we expect that they will be assignable.

50. Since at least some of the rates provided in Section E only apply through April, 2008, could you tell us if any of them are expected to change over the next couple of months (possibly due to fuel cost increases?) or whether there will be any fuel-related or other types of special payments made to the providers outside the rate structure?

50. Although there will be no special payments, Dutchess County has submitted updated rates and we are awaiting approval on these rates from the State. 51. Does the County have a prevailing Minimum Living Wage that the winner bidder must adhere to (besides the Federal Minimum Wage Standard)?

51. No.

52. On the Cost Proposal, where should a bidder report their profit? In their indirect charges category?

52. That would be appropriate but it should be itemized separately within that category.

53. Could you please provide us with the names, addresses, and contact information for all current NEMT providers for the County?

53. The Successful Proposer will receive a complete list of current vendors. A summary of the vendor information is part of the response in Answers A. 3.

54. Could you please define what is meant by the term “audited” in Section 2.4.1.? Does this audit requirement apply to public transit agencies as well as to commercial subcontractors?

54. The successful bidder would be responsible for making sure the sub-contracted vendors are complying with the rules set forth by Dutchess County and the Medicaid program. As an example, but by no means an all inclusive list, this would include insurance policies in place, cars inspected and in good working order, cars clearly marked with the company logo, drivers have a valid driver’s license, etc.