A. Academic Division: Business, Industry, and Technology

MASTER SYLLABUS 2013-2014

B. Department: Technology

C. Course Number and Title: CISS9207 PC REPAIR

D. Course Coordinator: Carmen Morrison Assistant Dean: Lynn Jones

E. Credit Hours: 3 Lecture Hours: 2 Lab Hours: 2

F. Prerequisites: CIS104 and CIS206 (minimum grade of C- required)

G. Syllabus Effective Date: Fall 2012

H. Textbook(s) Title: CompTIA A+ Certification All-in-One Exam Guide

 Author: Michael Myers  Copyright Year: 2013  Edition: 8th  ISBN # 978-0071-7951-28

I. Workbook(s) and/or Lab Manual: CompTIA A+ Guide to Managing and Troubleshooting PCS Lab Manual

 Author: Michael Myers  Copyright Year: 2013  Edition: 4th  ISBN # 978-0071795555

J. Course Description:

This course develops knowledge and skill in several areas, including installation, configuration, upgrading, and troubleshooting. Safety, diagnostic techniques, preventive maintenance, and internal hardware, such as the motherboard, CPSs, memory, and expansion cards. Power supplies are covered as well as peripheral devices. It examines PC systems in detail, including printers, scanners, and other peripheral devices not covered in the first course. Topics include advanced troubleshooting, installation, and configuration of serial/parallel communication devices and various peripherals. (This course is a bridge course for students that have completed CIS104 and CIS206 (minimum C- Grade required to receive credit for CISS1030 that presents material needed for A+ Certification Exams.)

K. Core Learning Outcomes

Core Learning Outcome Assessments - - How it is met & When it is met All assignments are graded. Communication – Written Communication – Speech Intercultural Knowledge and Competence Critical Thinking Assessed on tests, and labs – weekly Information Literacy Assessed on tests, and labs – weekly Computation Assessed on tests, and labs - Regularly throughout the semester

L. Course Outcomes and Assessment Methods:

Upon successful completion of this course, the student shall:

Outcomes Assessments - - How it is met and when it is met. All assignments are graded. 1. Use video and install video cards and monitors. Labs and Quizzes during weeks 1 and 2

2. Install and use sound cards. Labs and Quizzes during weeks 3 and 4.

3. Recognize and configure common service items on portable Labs and Quizzes during weeks 4,6, and computing devices and laptops. throughout the remainder of the semester. 4. Install, use, and troubleshoot printers. Labs and Quizzes during week 7.

5. Set up and use a basic network. Labs and Quizzes during weeks 8 and 9 and throughout the remainder of the semester. 6. Set up and secure a wireless network as well as discuss Labs and Quizzes during weeks 10 and 11. other wireless technologies. 7. Demonstrate the basics of computer security and how to Labs and Quizzes during weeks 12 and 13. protect against threats. 8. Describe working as a PC technician and the skills needed Quiz during weeks 14 and 15. to work effectively with customers and a proven troubleshooting methodology.

M. Course Topical Outline:

Video displays work Week 1 and 2 Video card Installing and configuring video Troubleshooting basic video problems Sound and PCs Week 3 and 4 Sound Cards Installing a sound card in a Windows system Troubleshooting problems with sound cards and speakers

Portable computing devices Week 5 and 6 Enhancing and upgrading portable computers Managing and maintaining portable computers Troubleshooting portable computers

Printer Technologies Week 7 Laser Printing Installing a printer on a Windows PC Recognizing and fixing basic printer problems

Network Technologies Week 8 and 9 Network Operating Systems

Wireless networking components Week 10 and 11 Wireless networking standards

Threats to computers and data Week 12 and 13 Controlling the local computing environment Protecting computers from network threats

Week 14 and 15 Troubleshooting methodologies Technician’s toolkit

N. Course Assignment:

The course uses lectures to introduce topics and then utilizes student lab projects for demonstration and instructional purposes. Homework: Selected problems and questions for each chapter must be completed and turned in as homework. Labs: Selected labs will be completed for each chapter throughout the semester Tests: A test will be given at the end of each chapter during the semester. Final: There will be a comprehensive final at the end of the semester. O. Recommended Grading Scale:

100-95 A 79-77 C 94-92 A- 76-74 C- 91-89 B+ 73-71 D+ 88-86 B 70-68 D 85-83 B- 67-65 D- 82-80 C+ 64-Below F

8.20.12 Rev’d for 13/14