University of Utah Salt Lake City, Utah

KEN COLLIER 801-717-8294, [email protected]

EDUCATION

BACHELORS OF LINGUISTICS – TESOL May 2016 University of Utah—Salt Lake City, Utah

EXPERIENCE

IT TECHNICIAN July 2015 – Sep 2016 University of Utah—Salt Lake City, Utah  Responded to emergency calls for events and classroom help completely unsupervised for the duration of the shift  Designed and developed a knowledge base website to be used throughout the company intranet  Resolving issues regarding servers, cabling, reimaging, switches, software in Mac OS X, Windows 10, Windows 8.1, and Windows 7 and hardware for both Apple and PC computers

MILITARY LINGUIST Feb 2010 – Feb 2016 Utah National Guard--Draper, Utah  Managed personal living conditions and personal welfare for over 60 coworkers for 13 months  Directed all logistics and networked with key points of contact from other businesses for over 20 volunteer activities over a period of 6 months  Manged over 100 employees in a period of 6 months and oversaw their job responsibility fulfillment, job satisfaction, work safety, and productivity  Represent the United States as an ambassador and interpreter for various military and civilian dignitaries  Helped tutor and mentor other linguistics in Russian and Serbo-Croatian acquiring the languages

HELP DESK TECH Aug 2013 – Oct 2014 eBay--Draper, Utah  Developed computer programs to increase productivity and simplify the work process and increase success in critical metrics for fellow team mates  Solved ongoing issues with customer satisfaction by developing, testing, and sharing a new technique which significantly improved the metrics  Designed a computer program to help assist disable and disadvantaged team mates with work productivity  Piloted new programs from other departments which were not yet released to general workplace  Networked with different departments to push for better work programs for team mates  Diagnosed and solved customer issues with web services and mobile applications

TESOL TEACHER AND VOLUNETEER MISSIONARY May 2007- May 2009 The Church of Jesus Christ of Latter-day Saints--Serbia, Croatia, Slovenia;  Taught English as a foreign language to classes of students that varied in age from 12 years to 60 years of age.  Trained and evaluated other teachers of English to ensure quality of teaching in the program KEN COLLIER 801-717-8294, [email protected]  Oversaw the health, safety, travel arraignments, and motivation of full-time volunteers  Created custom community projects with teaching English within various communities around the world to increase organization visibility and involvement with the community