14515 Wunderlich Drive Unit 510

ERIC BROACH 1 4 5 1 5 W U N D E R L I C H D R I V E U N I T 5 1 0 H O U S T O N , T X 7 7 0 6 9 E B R O A C H @ E R I C B R O A C H . C O M W W W . E R I C B R O A C H . C O M

OBJECTIVE To create and manage e-learning and digital communications for a corporate or consumer audience.

SKILLS  Developing and delivering technical and soft skills training in the form of E-Learning programs, printed documentation, graphic presentations, online Knowledge Base articles and help files, and both virtual and face-to-face training sessions

 Managing and maintaining online Learning Management Systems, Knowledge Bases, and Web sites and servers

 Managing training, interactive media, Web, e-commerce, IT, and video/film projects for major corporations

 Managing development teams, project teams/committees, and retail staff

 Producing, designing, programming, writing, and editing award-winning Web and interactive media projects for training, marketing, public relations, and entertainment purposes

 Writing business presentations, project plans, Web site and interactive media content, training guides and manuals, video and film scripts, and customer communications

 Producing, writing, directing, and editing both digital and traditional video programs

 Managing technical support and customer service for interactive media and business software firms and corporate training teams

 Designing, configuring, and installing advanced audio/visual systems

EXPERIENCE 2008–Present Gexa Energy Houston, TX Training and Development Analyst, Knowledge Manager

 Develop and deliver interactive training programs, online training courses, and digital training documents for Customer Service department of major Retail Energy Provider

 Manage and administrate corporate sales and service knowledge in “Lighthouse Knowledge Base” that I developed in SharePoint environment for 80+ member Call Center and other Customer Service teams

 Lead Call Center Training team and manage team’s projects using a database that I developed in SharePoint

 Manage and administrate customized learning management system based on Moodle open-source software

 Tools used: Adobe eLearning Suite 2.5, MS Office 2010, MS SharePoint 2010, Moodle 2.2, SnagIt 2006–2007 Priority IT – Contractor to Hewlett-Packard Corporation Houston, TX Web-Based Training Developer, Webmaster, Training Specialist

 Developed and published Web-based training courses, user guides, baseline and release training presentations, and recorded software demonstrations for HP.com Business to Business e- commerce program

 Designed, programmed, and maintained e-learning Web site for HP Worldwide E-Business

 Delivered live distance training on e-commerce Web applications to trainers, sales staff, CSRs, and

1 other HP staff worldwide

 Researched and analyzed HP’s worldwide e-business systems

 Tools used: Microsoft Office, Project, Visio, SharePoint, IIS, Windows; Adobe Captivate, Dreamweaver, Photoshop, Flash, Acrobat; TechSmith Camtasia; SWiSH Max; FullShot

2004-2006 ABIS Consulting Group Houston, TX Training and Support Manager, Web Designer/Programmer, Project Manager, Implementation Specialist

 Managed training and technical support for ERP/e-business software firm

 Created marketing Web site and interactive CD-ROM/trade show demonstrations for Adjutant ERP/e-business software

 Created “Virtual Enterprise” to demonstrate, test, and train users on Adjutant ERP/e-business software

 Developed and led live software training sessions for Eco Resources, Hays Utility, Schulte Building Systems, Bass Tool Supply, and other industrial customers

 Tools used: ABIS Adjutant; Microsoft Windows Server, SQL Server, SharePoint, Office, Project, Visio; Macromedia Dreamweaver, Fireworks, Captivate; Adobe Photoshop, Acrobat

2003-2004 Home Theater Store Houston, TX Home Theater Design and Sales Consultant

1999-2001 Compaq Computer Corporation Houston, TX Program Manager – Worldwide eBusiness Division

 Helped to manage Compaq’s global Web presence

 Designed, developed, and managed global system to track, organize, and respond to hundreds of thousands of customers’ e-mail messages each month, dramatically decreasing Compaq’s e-mail response time and increasing customer satisfaction

 Managed multi-million-dollar contract with CNET Data Services to license e-commerce product data in XML format and integrated data with Compaq’s online stores worldwide

 Tools used: Brightware Contact Center; Microsoft Office, Project, Visio, SQL Server

1998-1999 ATP Personnel – Contractor to Compaq Computer Corp. Houston, TX Web Developer, Producer and Programmer – Enterprise Computing Group

 Produced and programmed Web-Based Training courses for Compaq Enterprise server products

 Facilitated Compaq’s transition from CD-delivered Computer-Based Training to a smaller, more portable Web-Based Training platform

 Created a reusable framework for Compaq’s global Web-Based Training courses

 Created and maintained testing environment for Compaq’s Web courses and sites

 Tools used: Macromedia Dreamweaver, Homesite; Adobe Photoshop; Microsoft Office, Project, IIS; Various desktop and server operating systems, Web browsers

1997–2007 Eric Broach – Private Consultant Houston, TX Web Producer/Programmer, Computer Consultant, Freelance Writer, Home Theater Consultant

1995-1998 Pixel River Interactive

2 Bellaire, TX Manager, Producer, Programmer, Writer, Editor, Sales

 Co-founded and managed successful Web/interactive media production company

 Produced, wrote, programmed, and edited award-winning interactive marketing and training programs on the Web, CD-ROM, and Laserdisc for Universal Weather and Aviation, Compaq Computer, Interstate Natural Gas Association of America, PanEnergy, Primo Systems, Stewart and Stevenson, and other corporations and institutions

 Tools used: Macromedia Director, Dreamweaver, Homesite, Freehand, SoundEdit 16; Adobe Photoshop, Premiere, Acrobat; Media 100; Avid Media Composer, ProTools; Apple Hypercard, MacOS; Equilibrium DeBabelizer; Terran Media Cleaner; Pioneer interactive Laserdisc; Astarte Toast; Microsoft Office, Windows; Sun Solaris; BareBones BBEdit

1994-1998 Jeffrey Mills Film Bellaire, TX Production Coordinator, Video Script Writer

1993-1994 AMC Hulen 10 Theatres Fort Worth, TX Manager, Personnel Manager

1992-1993 Blockbuster Video Houston, TX Assistant Manager

1990-1992 KVC-TV Channel 13 Austin, TX Series Producer/Director/Editor, Staff Editor, Master Control Operator

EDUCATION 1988-1992 University of Texas at Austin Austin, TX

 Bachelor of Science, Radio-Television-Film

 Co-founder of TSTV, student television station

 Internship at Metropost video post-production facility

CERTIFICATIONS AND AWARDS

 E-Learning Instructional Design Certificate – American Society for Training & Development (ASTD)

 Web Study Certificate in Web Graphics and Multimedia - International Webmasters Association / HTML Writers Guild (IWA-HWG)

 Certified Home Theater Consultant – Professional Audio/Video Retailers’ Association (PARA)

 Member, American Society for Training & Development (ASTD)

 Member, eLearning Guild

 Award of Excellence, Electronic Communications category – 1997 International Association of Business Communicators Bronze Quill Awards

 Gold Award, Interactive Business category – 1997 Worldfest Charleston

 Who’s Who in the Media and Communications, 1997-1998

 National Merit Scholar, 1988

 Awards in Entertainment and Headline Writing – Texas UIL State High School Journalism competition, 1988