<p> ERIC BROACH 1 4 5 1 5 W U N D E R L I C H D R I V E U N I T 5 1 0 H O U S T O N , T X 7 7 0 6 9 E B R O A C H @ E R I C B R O A C H . C O M W W W . E R I C B R O A C H . C O M</p><p>OBJECTIVE To create and manage e-learning and digital communications for a corporate or consumer audience.</p><p>SKILLS  Developing and delivering technical and soft skills training in the form of E-Learning programs, printed documentation, graphic presentations, online Knowledge Base articles and help files, and both virtual and face-to-face training sessions</p><p> Managing and maintaining online Learning Management Systems, Knowledge Bases, and Web sites and servers</p><p> Managing training, interactive media, Web, e-commerce, IT, and video/film projects for major corporations</p><p> Managing development teams, project teams/committees, and retail staff</p><p> Producing, designing, programming, writing, and editing award-winning Web and interactive media projects for training, marketing, public relations, and entertainment purposes</p><p> Writing business presentations, project plans, Web site and interactive media content, training guides and manuals, video and film scripts, and customer communications</p><p> Producing, writing, directing, and editing both digital and traditional video programs</p><p> Managing technical support and customer service for interactive media and business software firms and corporate training teams</p><p> Designing, configuring, and installing advanced audio/visual systems</p><p>EXPERIENCE 2008–Present Gexa Energy Houston, TX Training and Development Analyst, Knowledge Manager</p><p> Develop and deliver interactive training programs, online training courses, and digital training documents for Customer Service department of major Retail Energy Provider</p><p> Manage and administrate corporate sales and service knowledge in “Lighthouse Knowledge Base” that I developed in SharePoint environment for 80+ member Call Center and other Customer Service teams</p><p> Lead Call Center Training team and manage team’s projects using a database that I developed in SharePoint</p><p> Manage and administrate customized learning management system based on Moodle open-source software</p><p> Tools used: Adobe eLearning Suite 2.5, MS Office 2010, MS SharePoint 2010, Moodle 2.2, SnagIt 2006–2007 Priority IT – Contractor to Hewlett-Packard Corporation Houston, TX Web-Based Training Developer, Webmaster, Training Specialist</p><p> Developed and published Web-based training courses, user guides, baseline and release training presentations, and recorded software demonstrations for HP.com Business to Business e- commerce program</p><p> Designed, programmed, and maintained e-learning Web site for HP Worldwide E-Business</p><p> Delivered live distance training on e-commerce Web applications to trainers, sales staff, CSRs, and </p><p>1 other HP staff worldwide</p><p> Researched and analyzed HP’s worldwide e-business systems</p><p> Tools used: Microsoft Office, Project, Visio, SharePoint, IIS, Windows; Adobe Captivate, Dreamweaver, Photoshop, Flash, Acrobat; TechSmith Camtasia; SWiSH Max; FullShot</p><p>2004-2006 ABIS Consulting Group Houston, TX Training and Support Manager, Web Designer/Programmer, Project Manager, Implementation Specialist</p><p> Managed training and technical support for ERP/e-business software firm</p><p> Created marketing Web site and interactive CD-ROM/trade show demonstrations for Adjutant ERP/e-business software</p><p> Created “Virtual Enterprise” to demonstrate, test, and train users on Adjutant ERP/e-business software</p><p> Developed and led live software training sessions for Eco Resources, Hays Utility, Schulte Building Systems, Bass Tool Supply, and other industrial customers</p><p> Tools used: ABIS Adjutant; Microsoft Windows Server, SQL Server, SharePoint, Office, Project, Visio; Macromedia Dreamweaver, Fireworks, Captivate; Adobe Photoshop, Acrobat </p><p>2003-2004 Home Theater Store Houston, TX Home Theater Design and Sales Consultant</p><p>1999-2001 Compaq Computer Corporation Houston, TX Program Manager – Worldwide eBusiness Division</p><p> Helped to manage Compaq’s global Web presence</p><p> Designed, developed, and managed global system to track, organize, and respond to hundreds of thousands of customers’ e-mail messages each month, dramatically decreasing Compaq’s e-mail response time and increasing customer satisfaction</p><p> Managed multi-million-dollar contract with CNET Data Services to license e-commerce product data in XML format and integrated data with Compaq’s online stores worldwide</p><p> Tools used: Brightware Contact Center; Microsoft Office, Project, Visio, SQL Server</p><p>1998-1999 ATP Personnel – Contractor to Compaq Computer Corp. Houston, TX Web Developer, Producer and Programmer – Enterprise Computing Group</p><p> Produced and programmed Web-Based Training courses for Compaq Enterprise server products</p><p> Facilitated Compaq’s transition from CD-delivered Computer-Based Training to a smaller, more portable Web-Based Training platform</p><p> Created a reusable framework for Compaq’s global Web-Based Training courses</p><p> Created and maintained testing environment for Compaq’s Web courses and sites</p><p> Tools used: Macromedia Dreamweaver, Homesite; Adobe Photoshop; Microsoft Office, Project, IIS; Various desktop and server operating systems, Web browsers</p><p>1997–2007 Eric Broach – Private Consultant Houston, TX Web Producer/Programmer, Computer Consultant, Freelance Writer, Home Theater Consultant</p><p>1995-1998 Pixel River Interactive</p><p>2 Bellaire, TX Manager, Producer, Programmer, Writer, Editor, Sales</p><p> Co-founded and managed successful Web/interactive media production company</p><p> Produced, wrote, programmed, and edited award-winning interactive marketing and training programs on the Web, CD-ROM, and Laserdisc for Universal Weather and Aviation, Compaq Computer, Interstate Natural Gas Association of America, PanEnergy, Primo Systems, Stewart and Stevenson, and other corporations and institutions</p><p> Tools used: Macromedia Director, Dreamweaver, Homesite, Freehand, SoundEdit 16; Adobe Photoshop, Premiere, Acrobat; Media 100; Avid Media Composer, ProTools; Apple Hypercard, MacOS; Equilibrium DeBabelizer; Terran Media Cleaner; Pioneer interactive Laserdisc; Astarte Toast; Microsoft Office, Windows; Sun Solaris; BareBones BBEdit</p><p>1994-1998 Jeffrey Mills Film Bellaire, TX Production Coordinator, Video Script Writer</p><p>1993-1994 AMC Hulen 10 Theatres Fort Worth, TX Manager, Personnel Manager</p><p>1992-1993 Blockbuster Video Houston, TX Assistant Manager</p><p>1990-1992 KVC-TV Channel 13 Austin, TX Series Producer/Director/Editor, Staff Editor, Master Control Operator</p><p>EDUCATION 1988-1992 University of Texas at Austin Austin, TX</p><p> Bachelor of Science, Radio-Television-Film</p><p> Co-founder of TSTV, student television station</p><p> Internship at Metropost video post-production facility</p><p>CERTIFICATIONS AND AWARDS</p><p> E-Learning Instructional Design Certificate – American Society for Training & Development (ASTD)</p><p> Web Study Certificate in Web Graphics and Multimedia - International Webmasters Association / HTML Writers Guild (IWA-HWG)</p><p> Certified Home Theater Consultant – Professional Audio/Video Retailers’ Association (PARA)</p><p> Member, American Society for Training & Development (ASTD)</p><p> Member, eLearning Guild</p><p> Award of Excellence, Electronic Communications category – 1997 International Association of Business Communicators Bronze Quill Awards</p><p> Gold Award, Interactive Business category – 1997 Worldfest Charleston</p><p> Who’s Who in the Media and Communications, 1997-1998</p><p> National Merit Scholar, 1988</p><p> Awards in Entertainment and Headline Writing – Texas UIL State High School Journalism competition, 1988</p><p>3</p>