BRKUCC-2674.Pdf

Designing Enterprise Communications Control for Voice and Video

BRKUCC-2674

Brendon Pinniger Consulting Systems Engineer

Approx. 24 hrs

Indianapolis Katoomba

• Cisco Evolution of Voice & Video

• Deploying Endpoints

• Cisco Preferred Architecture

• Conferencing

• Wrap Up / Q&A

Unified Communications Immersive TelePresence Manager System (CTS / TX Series)

Directory Generic Multipurpose TelePresence Expressway Core Server or DHCP Server System (Profile, MX, SX, C Series) (formerly VCS Control) Phone Book

Personal TelePresence Cisco Cisco Virtual Office System (EX Series) Expressway Edge AnyConnect (IOS Router with (formerly VCS Expressway) Software CVO VPN Client) or Unified Border Element VPN Client Unified IP Video Phone (CUBE) (8900, 9900, DX Series) Advanced TelePresence Security Generic PC client BYOD client Management Suite Appliance Firewall / NAT (Jabber for (Jabber for or Prime Collaboration (ASA) Windows / IOS / Android) Mac)

TelePresence Server or MCU Home Branch Large Office Office Office

TelePresence Network Conductor

ISDN IP Phones UC Manager (Voice) CUPC MCU VCS Control VCS Expressway Video Advantage TS IP Communicator Internet

PSTN

T1 EX Movi

CTS Single T3

CTS TMS MXP, SX, Profile Series Triple SIP B2B H.323 Exchange UC Manager SCCP, MGCP, (TelePresence) ASA CUBE ISDN

CTMS

CTSMAN

Prime WebEx-enabled UC Manager 8.6 – 9.0 IP Phones TelePresence (Combined Voice & TelePresence) Jabber Windows VCS Control VCE Expressway Jabber Mac OS X Internet

EX Series

Any Endpoint TX Series Lync EX Movi Series Conductor TS and/or MCU for scheduled PSTN

TMS MXP, SX and C Series CUBE IP PSTN TS and/or MCU for ad hoc and rendezvous SIP H.323 SCCP, MGCP, ISDN

Prime IP Phones UC Manager 9.1 – 10.x WebEx-enabled DX Series (Combined Voice & TelePresence) TelePresence Jabber Win, Mac, Expressway-C Expressway-E iOS and Android Internet

EX Series

SX, MX and or Any Endpoint

C Series Lync EX Jabber Win, Series Mac, iOS and TX Series Android Conductor PSTN TS and/or MCU for scheduled CMR TMS IP PSTN TS and/or MCU for instant and permanent CMR CUBE SIP H.323 SCCP, MGCP, ISDN

Prime IP Phones UC Manager 10.5 DX Series (Combined Voice & TelePresence) Cloud-based CMR Jabber Win, Expressway-C Expressway-E Mac, iOS and Android Internet

EX Series

SX, MX and or Any Endpoint

C Series Lync EX Jabber Win, Series Mac, iOS and Android IX5000 Conductor TMS PSTN

TS and/or MCU for instant, IP PSTN permanent CUBE and scheduled CMR

SIP H.323 SCCP, MGCP, ISDN

Collaboration Rooms

IX Series MX Series Desktop Collaboration SX Series Professional Business Collaboration Communication DX Series

8800 Series

7800 Series Interaction Value Interaction

Audio & Video Fidelity

CUCM Only CUCM or VCS

DX EX SX

IX5000 (Immersive) MX

BRKUCC-2674 © 2015 Cisco and/or its affiliates. All rights reserved. Cisco Public 16 Administering TC Series Endpoints on UC Manager Configuring the Endpoints Media Resource Group List for MCU or TelePresence Server w/Conductor

Enable Web and SSH Access

Enable MRG List or Embedded Multisite for ad hoc escalation

Select UDS or TMS Phone Books

Alpha-numeric URIs can be synced from LDAP or manually populated

SIP REFER As of UC 10.5

SIP NOTIFY

HTTP(s) SEP.CNF.XML config file • Allows configurations on endpoint and Unified CM TC Series endpoints* to update each other • Only applies to product Users or local endpoint Configurations updated in administrator changes specific configurations Unified CM settings on endpoint

Settings are updated on Admin changes endpoint configurations in Unified CM

BRKUCC-2674 © 2015 Cisco and/or its affiliates. All rights reserved. Cisco Public TC Series Endpoints on UC Manager Page 1 of 2 Functionality Supported / Not Supported (as of TC 7.3) Functionality Implementation Status

Numeric dialing × Forced Auth Codes Do Not Disturb Alpha-numeric URI dialing × Client Matter Codes × Call Back (Camp on) +, * and # character dialing × SIP Dial Rules × Park, Pickup Hold / Resume × Media forking × Private Line Auto Ringdown Calling features Music on hold (unicast only) × UCM Speed Dials (PLAR) × Blind Transfer × BLF in Speed Dials and Call × Intercom, Paging Attended Transfer History × Early Attended Transfer × Programmable Softkeys Call Forward All × Phone Button Templates Multisite (embedded 4-party) × Blind Conference Conferencing Ad hoc escalation using MRGL Attended Conference × Ad hoc escalation - Multiway × Early Attended Conference

CTI Monitoring Remote Expert x Attendant Console CTI Support CTI Control (remote-cc) x Jabber Desk Phone Mode x Recording, Silent Monitoring Limited as follows:

Hold / Resume cBarge Hand-off from mobile to desk Shared Lines Barge (initiator only, not a × Privacy Softkey x Hand-off from desk to mobile target since no BiB) (“Go Mobile” softkey) Not an exhaustive list of UC Manager / Phone features, but a few of the most commonly asked about, or “presumed to work” features BRKUCC-2674 © 2015 Cisco and/or its affiliates. All rights reserved. Cisco Public 21 TC Series Endpoints on UC Manager Page 2 of 2 Functionality Supported / Not Supported (as of TC 7.3)

Functionality Implementation Status Primary, Secondary, Tertiary Fallback includes UDS × SRST Redundancy UCM node failover/fallback directories

CAPF, CTL, LSC, TVS sRTP (audio, video, content) Encrypted configuration files Encryption × MIC Signed configuration files Remote Support root access

Extension Mobility Within a cluster × Across clusters On Device Profile × Network Locals (tones) Localisation on User Device Profile (used with Extension Mobility)

Cluster discovery Profile discovery UDS Service Discovery (Expressway mode only) × Self-provisioning and Self Provisioning

Message Waiting Indication Message softkey × Visual Voicemail Voicemail (MWI)

Not an exhaustive list of UC Manager / Phone features, but a few of the most commonly asked about, or “presumed to work” features BRKUCC-2674 © 2015 Cisco and/or its affiliates. All rights reserved. Cisco Public 22 Shared Lines and Single Number Reach Compared to FindMe

UC Manager VCS

PSTN ISDN

SNR Remote Destination Additional FindMe entry +61 408 555 121 +61 408 555 121

Mobility Profile

FindMe Alias = [email protected] Shared Line DN = +6184466123 URI = [email protected]

Appearances of Individual device addresses Shared Line Sip:[email protected] H.323 E.164: 6184466123 00:50:60:04:4D:84 30:37:A6:17:4A:5B SIP Sip:[email protected] CSFBPINNIGE H.323 SCCP, MGCP, ISDN

User Locale can be configured on the • Dutch (Netherlands) = Dutch • Polish (Poland) = Polish device and on Extension Mobility user profiles • Finnish (Finland) = Finnish • Portuguese (Brazil) = PortugueseBrazilian The CUCM supported languages are • French (France) = French mapped to the languages on the Cisco • Russian (Russia) = Russian TelePresence Touch 8, as follows: • German (Germany) = German • Spanish (Colombia) = Spanish • Arabic (Algeria, Bahrain, Jordan, • Hebrew (Israel) = Hebrew Kuwait, Lebanon, Morocco, Oman, • Spanish (Spain) = Spanish Qatar, Saudi Arabia, Tunisia, United • Hungarian (Hungary) = Hungarian Arab Emirates, Yemen) = Arabic • Swedish (Sweden) = Swedish • Italian (Italy) = Italian • Chinese (China) = ChineseTraditional • Turkish (Turkey) = Turkish • Japanese (Japan) = Japanese • Chinese (Taiwan) = ChineseSimplified The CUCM languages not listed are • Korean (Korea Republic) = Korean mapped to English. • Czech (Czech Republic) = Czech • Norwegian (Norway) = Norwegian • Danish (Denmark) = Danish

. UC Manager has a “DSCP for TelePresence Calls” parameter to differentiate HD “TelePresence” calls from traditional (SD) “Video” calls. . All TC, TX and IX series endpoints consider themselves TelePresence calls

You can verify QoS setting on the system’s web interface

DNS UC Manager TMS TMS TMS Endpoint Ethernet DHCP WWW UDS Directory Management Scheduling Phone Books

CDP: Discover VLAN

DHCP: Option 150 (or endpoint can be manually programmed with UC Manager TFTP address)

HTTP: Obtain configuration and firmware

SIP: Register with UC Manager

HTTP: Obtain Calendar from TMS

HTTP: Obtain Directory from UDS

HTTP: Obtain Phone Book from TMS

Via Expressway – High Level Sequence TMS Management UC Manager DNS Expressway Expressway Scheduling UDS Directory Endpoint Ethernet DHCP WWW Extend Connect Phonebooks

Traversal CDP: Discover VLAN (if applicable) Zone

DHCP: obtain DNS server information

Prompt user for email and password credentials

Resolve address of Expressway edge based on users email address

HTTP: Obtain configuration and firmware

SIP: Register with UC Manager

HTTP: Obtain Directory from UDS

Headquarters

Unity TelePresence Prime Connection Management Suite Collaboration

Applications

Instant Message Unified Expressway-E 3rd Party Solution & Presence Communications Manager

DMZ Internet Expressway-C Mobile/Teleworker Call Control

TelePresence Integrated Server Conductor Services ISR / CUBE MPLS WAN Router

Conferencing Collab Edge Remote Site PSTN / ISDN Endpoints

BRKUCC-2674 © 2015 Cisco and/or its affiliates. All rights reserved. Cisco Public Multiple Call Processing Sites Site 1 Site 2 9 Unified CM 6 6 Unified CM Expressway-C Expressway-E Expressway-E Expressway-C Internet 3 TelePresence TelePresence Conductor Cisco TMS Conductor 2

30 MPLS WAN Personal General TS Scheduled TS Scheduled TS General TS Personal Multiparty Multiparty TS TS SIP HTTP(s)

• Deploy equal number of peers in Expressway C and E clusters • Deploy same OVA sizes throughout cluster • Expressway remote access was limited to one customer domain per cluster prior to X8.5 • X8.5 introduces “deployments” which are used for a domain and one or more UC services • Customers can deploy multiple clusters for the same customer domain

BRKUCC-2674 © 2015 Cisco and/or its affiliates. All rights reserved. Cisco Public Collaboration Edge Solutions Mobile or Teleworker Jabber Expressway-E . ASA / AnyConnect Client Unified CM Expressway-C in DMZ Client IP Connections Remote Site VPNs Internet Remote Users

Firewall Firewall Video . Expressway – Core & Edge Endpoint VPN-less Remote Client/Endpoint Connectivity Registration B2B / Internet Calling Expressway-E Expressway-C in DMZ Jabber Guest Internet Calling Internet

. ISR / CUBE Unified CM Line-side Proxy – Remote IP Phones Firewall Firewall External Company Internet SP SIP Trunking Video Soft Client

Third-Party Video Call Control SIP Endpoint

BRKUCC-2674 © 2015 Cisco and/or its affiliates. All rights reserved. Cisco Public B2B Encrypted Calls Prerequisites • Expressway-E certificate signed by a public CA • Expressway-C signed by a public or private CA • ExpresswayC/E have both public and private CA certificate in their trusted CA certificate store • Customer can only control encryption up to the partners’ edge

COMPANY B COMPANY A

[email protected]

[email protected] Internet 3rd party SIP server Expressway-E or endpoint Encrypted or Encrypted; policy decided by Encrypted or unencrypted; policy company1 and company2 unencrypted; policy decided by company1 decided by company2

Tools (Foundational) • Prime Collaboration – Prime Collaboration Deployment – Prime Licensing Manager Applications (Foundational) • Unity Connection – Voice Mail / Unified Messaging

• MediaSense 10.0 and UCM 10.0 add Video on Hold functionality MediaSense • New Video on Hold server config in UCM – Add to MRG and MRGL just as MoH server – Prioritised VoH resource over MoH • CUCM supports one VoH source per MS SIP Trunk

• Video is uploaded directly to MediaSense INVITE

• Verify resolution is compatible with all devices - 2 2 • Simple SIP call to MediaSense

1- HOLD

CUCM

• Play Video for callers while they wait for Video enabled Agent or Expert • Available with Remote Expert Solution 1.9 • Video Upload via MediaSense System Admin GUI • MP4 Video Format – Video codec H.264 – Audio codec AAC-LC

• Video Greetings are supported at up to 640x360 (360p) – Ensures compatibility across Cisco endpoint portfolio – MediaSense is capable of recording 1080p – Resolution restricted using CUCM Region configurations • Requires dedicated MediaSense server • 35 video sessions per Unity Connection Server – 40 simultaneous video sessions in Active/Active HA pair • MediaSense and Unity Connection must be in the same data centre • Endpoint and Unity Connection can be separated over the WAN

• Use MediaSense for… – Compliance or QA recording – Audio only recording (TCS requires video to record) – Cisco Customer Collaboration environments (Contact Centres) – Enabling video features of other Cisco Collaboration products • Use TCS… – For Education/Training/Broadcast purposes – Ad-hoc video recording – For VCS-only environments (supports H.323) – When transcoding is required for storage or playback

SIP/H323 – Recording/Playback

VCS-E VCS-C TCS Endpoints

CUCM SIP/SCCP - Calls

Legacy Endpoints SIP – Recording and Playback/VoH Unity Connection

SIP - Recording SIP – Video in Queue CUBE MediaSense Contact Centre/CVP NOTE: TCS 6.2 can register directly to CUCM

The ‘+’ Plus Country Full National Phone Number / DID Character Code • Globally Unique • Guaranteed not to “clash” / overlap • Consistent “Globally Accepted” Format • Users can still dial however they like.

[email protected] [email protected]

• Host part of URIs might identify home cluster ? • Reachability established through SIP route patterns • What if the URI scheme is flat?

[email protected]

• Each cluster replicates it’s alpha-numeric URIs to it’s neighbours along with a “SIP route string” • The “SIP route string” can be routed based on SIP route patterns

Learned from ILS Learned from ILS [email protected]  nyc.route [email protected]  sfo.route [email protected]  fra.route sfo.route [email protected]  fra.route nyc.route

[email protected] [email protected] ILS routestring: nyc.route routestring: sfo.route Exchange • Call controls establish ILS Exchange

• URI information flooded Learned from ILS [email protected]  sfo.route Each call control creates table with [email protected]  nyc.route URIs and associated SIP route string routestring: fra.route • SIP route strings routed by SIP route patterns

[email protected]

Learned from ILS [email protected]  nyc.route 3) ILS Lookup leads to routestring “fra.route” [email protected]  fra.route

1) Alice calls [email protected]

[email protected] ILS routestring: sfo.route Exchange 2) not routeable using Alice’s CSS (not a local URI)

4) call gets routed using SIP route pattern “fra.route”

routestring: fra.route SIP route pattern can point to route lists starting with CUCM 9.0

5) [email protected] is routeable using the trunk’s CSS (is a local URI) [email protected]

No Admission Control – Over-provision queues – Rely on video rate adaptation and media resilience capabilities – QoS critical and rate adaption is highly beneficial for both managed/unmanaged networks – Benefits: Simplicity Admission Control – Strict provisioning (Mapping CAC to Queuing) – Mobility? Device Mobility feature (Adds OPEX) – Benefits: • Manage lower bandwidth links, use Automated Alternate Routing (AAR) for PSTN redirect • Ensure quality audio during the busy hour by avoiding oversubscription and packet loss • Safe when over-provisioning is not an option

• LBM Services Within a Cluster Are Always Fully 4 node Cluster Meshed and Replicate Bandwidth Allocations UCM

• The CallManager Service Communicates with The BW Req/Res LOCAL LBM Service (Default)

LBM UCM • Recommendation: UCM

BW Req/Res – Run LBM on same node as Cisco BW Req/Res CallManager Service LBM LBM

LBM Full Mesh BW Request / Response (XML/TCP) LBM LBM Replication (XML/TCP) Replication BW Req/Res

UCM

• Extends Enhanced Locations CAC Network Modelling Across Multiple Clusters • Each Cluster Manages Its Own Topology • Each Cluster Then Propagates Its Topology to Other Clusters • Each Cluster Then Creates a Global Topology

Assembled / Global Topology Hub_none LBM Replication Cluster 1 Cluster 2

Hub_none Hub_none Loc_11 Loc_12 Loc_22 Loc_24 Loc_21 Loc_25

Loc_11 Loc_12 Loc_22 Loc_24 Loc_21 Loc_25 Cluster 1 Cluster 2 BRKUCC-2674 © 2015 Cisco and/or its affiliates. All rights reserved.ConfiguredCisco Public Topo49 Configured Topo Conferencing On-Premises Conferencing Single Deployment Model – “Before” WebEx

Unified Internet VCS Communications VCS Control B2B, B2C, Manager Expressway Cloud Services

TelePresence Conductor TMS

Ad Hoc Rendezvous Scheduled TelePresence Server TelePresence Server TelePresence Server Resource Pool Resource Pool Resource Pool

Instant Ad Hoc Personal Rendezvous Scheduled

BRKUCC-2674 © 2015 Cisco and/or its affiliates. All rights reserved. Cisco Public 51 On-Premises Conferencing Single Deployment Model – “After” WebEx Integrated Endpoint Experiences Unified Internet Communications Expressway-C Expressway-E B2B, B2C, Manager Cloud Services

TelePresence Conductor TMS

Ad Hoc, Rendezvous, Scheduled

One TelePresence Server Resource Pool

Instant Ad Hoc Personal Rendezvous Scheduled

Dedicated Resources Shared Resources

Conductor TMS Conductor TMS

Instant and Permanent Scheduled Instant, Permanent, and Scheduled

• Single TS, in single Bridge Pool, in single Service Preference. • Simplest deployment. • TMS can have multiple Service Preferences in a • TelePresence Servers are dynamically allocated. prioritised list. • Additional TelePresence Servers can be deployed • IP Zones based on Conductor IP Zone, so possible if needed. loss of conference placement intelligence. • Takes advantage of Optimised Conferencing.

BRKUCC-2674 © 2015 Cisco and/or its affiliates. All rights reserved. Cisco Public TMS Scheduling with Conductor Conductor Redundancy • TMS does not support Conductor cluster • More than one node from a Conductor can be added to TMS, but manual intervention is required to have TMS fallback to one of these secondary Conductor nodes. Conductor Cluster

TMS

BRKUCC-2674 © 2015 Cisco and/or its affiliates. All rights reserved. Cisco Public TMS Support for UC Manager • To add UC Manager registered endpoints to TMS… 1. add UC Manager to TMS first, 2. then discover the endpoints registered to it

EX / DX TS, MCU Series

SX / MX / C-Series

Cluster 1 CTS/TX TMS Series

SX / MX / C-Series • Add primary AXL node to TMS (usually publisher node) EX / DX • TMS will treat them as a cluster, failing Cluster 2 Series over to an alternate when necessary • Inter-Cluster dial plan must be flat for TS, MCU OBTP and Auto Connect dialing to work.

Endpoint One Button Automatic External Type to Push Connect Dial In/Out

TC Series

CTS/TX/IX Series

Jabber IP Phones/DX Series

Expressway registered endpoints

BRKUCC-2674 © 2015 Cisco and/or its affiliates. All rights reserved. Cisco Public 57 TelePresence Server TS 3.X Conductor 2.X Resource Optimisation Locally Managed mode Without With Conductor Conductor 12 19 Once full, additional EXTRA endpoints cannot join

Full HD SD (1080p30) (480p30)

• Came with TS 4.0 & XC 2.4

TelePresence Conductor

Scales to: 30 TelePresence Servers 2000+ Participants

Ideal for: All-Hands Town Hall Meetings

Turns this experience ………… into …………….. this experience

Crisp content and intuitive video layout

• This can include multiple copies of the same Switching ‘Fabric’ H.264 SVC stream, but at different resolutions H.264 SVC • 1080p, 720p and 360p

• The bridge can then forward on (switch) the different resolutions to each endpoint depending on which streams they request H.264 SVC • The endpoint can locally compose these streams in a wide variety of combinations Benefits Drawbacks

Low latency, better video quality due to no Requires endpoint support decode/re-encode

Wider variety of layout options for Requires higher bandwidth in certain endpoint situations

In a multistream only environment many endpoints would not be supported…

Switching Fabric H.264 SVC LD (ex. 180p, 360p)

HD (ex. 1080p, 720p) SVC

H.264 SVC

Endpoints H.264 H.264

Decoder

Encoder H.264 AVC

Decoder AVC Encoder

Scaler Endpoints H.264 H.264 Compositor

Required SX20/MX200 G2/ MX300 G2 Max of 4 streams Infrastructure Max of 16 streams • Unified CM 10.5(2) or later • Conductor XC3.0 or later SX80/MX700/800 Max of 4 streams • TC 7.3 or later (experimental) Max of 16 streams • TelePresence Server 4.1 on 310, 320, 400v, or vTS

Benefits: Delightful Connected Experience • Meet the way you want Flexibility for Any Use Case Common In-Meeting Experiences • Scale meetings Scalable Secure Cloud Elasticity & Premises Control Quick Enablement • Choice of deployment CMR Cloud CMR Hybrid CMR Premises

CMR

TelePresence infrastructure @ TelePresence on-premises plus Hosted by Cisco WebEx Customer Data Centre Cisco WebEx

Available Now Available Now Launched Mar 2015

BROWSER BOARDROOM

Cisco® WebEx Cloud

Desktop WebEx Mobile Collaboration Jabber Mobile

3rd Party Standards Based Telepresence WebEx Desktop, Cisco TelePresence Lync Beta Endpoints Endpoints Jabber

Approx.Face to 24 Face hrs

Indianapolis Katoomba

VM Placement Tool http://tools.cisco.com/ucs

Collaboration Sizing Tool http://tools.cisco.com/cucst/faces/landing.jsp

Design Zone for Collaboration http://www.cisco.com/c/en/us/solutions/enterprise/design-zone-collaboration/index.html

BRKEVT-2665 - Enabling Video for Every Workspace Thursday 19 Mar 1:00 PM - 2:30 PM BRKUCC-2677 - Everything You Wanted to Know About CMR Thursday 19 Mar 2:45 PM - 4:15 PM BRKUCC-2676 - Migrating from VCS to CUCM Thursday 19 Mar 2:45 PM - 4:15 PM BRKUCC-2666 - Federation and Remote Access for Unified Communications Leveraging Collaboration Edge Thursday 19 Mar 4:30 PM - 6:00 PM BRKUCC-2008 - Leveraging SIP to Simplify Dial Plans Both Inside and Outside the Enterprise Friday 20 Mar 8:45 AM - 10:45 AM BRKUCC-2670 - Accelerate and Assure Collaboration Deployments with Cisco Prime Collaboration Friday 20 Mar 2:00 PM - 4:00 PM

BRKUCC-2674 © 2015 Cisco and/or its affiliates. All rights reserved. Cisco Public 71 Q & A Complete Your Online Session Evaluation Give us your feedback and receive a Cisco Live 2015 T-Shirt! Complete your Overall Event Survey and 5 Session Evaluations.

• Directly from your mobile device on the Cisco Live Mobile App • By visiting the Cisco Live Mobile Site http://showcase.genie-connect.com/clmelbourne2015 • Visit any Cisco Live Internet Station located throughout the venue Learn online with Cisco Live! Visit us online after the conference for full T-Shirts can be collected in the World of Solutions access to session videos and on Friday 20 March 12:00pm - 2:00pm presentations. www.CiscoLiveAPAC.com