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BRKUCC-2674.Pdf Designing Enterprise Communications Control for Voice and Video BRKUCC-2674 Brendon Pinniger Consulting Systems Engineer #clmel BRKUCC-2674 © 2015 Cisco and/or its affiliates. All rights reserved. Cisco Public 3 BRKUCC-2674 © 2015 Cisco and/or its affiliates. All rights reserved. Cisco Public 4 15,018 BRKUCC-2674 © 2015 Cisco and/or its affiliates. All rights reserved. Cisco Public 5 15,018 kms Approx. 24 hrs Indianapolis Katoomba BRKUCC-2674 © 2015 Cisco and/or its affiliates. All rights reserved. Cisco Public 6 Agenda • Cisco Evolution of Voice & Video • Deploying Endpoints • Cisco Preferred Architecture • Conferencing • Wrap Up / Q&A BRKUCC-2674 © 2015 Cisco and/or its affiliates. All rights reserved. Cisco Public 7 Icons Used In This Presentation For Your Reference Unified Communications Immersive TelePresence Manager System (CTS / TX Series) Directory Generic Multipurpose TelePresence Expressway Core Server or DHCP Server System (Profile, MX, SX, C Series) (formerly VCS Control) Phone Book Personal TelePresence Cisco Cisco Virtual Office System (EX Series) Expressway Edge AnyConnect (IOS Router with (formerly VCS Expressway) Software CVO VPN Client) or Unified Border Element VPN Client Unified IP Video Phone (CUBE) (8900, 9900, DX Series) Advanced TelePresence Security Generic PC client BYOD client Management Suite Appliance Firewall / NAT (Jabber for (Jabber for or Prime Collaboration (ASA) Windows / IOS / Android) Mac) TelePresence Server or MCU Home Branch Large Office Office Office TelePresence Network Conductor BRKUCC-2674 © 2015 Cisco and/or its affiliates. All rights reserved. Cisco Public 8 The Evolution of Cisco’s Voice & Video Architecture Architectural Evolution In the beginning… ISDN IP Phones UC Manager (Voice) CUPC MCU VCS Control VCS Expressway Video Advantage TS IP Communicator Internet PSTN T1 EX Movi CTS Single T3 CTS TMS MXP, SX, Profile Series Triple SIP B2B H.323 Exchange UC Manager SCCP, MGCP, (TelePresence) ASA CUBE ISDN CTMS CTSMAN BRKUCC-2674 © 2015 Cisco and/or its affiliates. All rights reserved. Cisco Public 10 Architectural Evolution 2011 – 2013 Prime WebEx-enabled UC Manager 8.6 – 9.0 IP Phones TelePresence (Combined Voice & TelePresence) Jabber Windows VCS Control VCE Expressway Jabber Mac OS X Internet EX Series Any Endpoint TX Series Lync EX Movi Series Conductor TS and/or MCU for scheduled PSTN TMS MXP, SX and C Series CUBE IP PSTN TS and/or MCU for ad hoc and rendezvous SIP H.323 SCCP, MGCP, ISDN BRKUCC-2674 © 2015 Cisco and/or its affiliates. All rights reserved. Cisco Public 11 Architectural Evolution 2014 Prime IP Phones UC Manager 9.1 – 10.x WebEx-enabled DX Series (Combined Voice & TelePresence) TelePresence Jabber Win, Mac, Expressway-C Expressway-E iOS and Android Internet EX Series SX, MX and or Any Endpoint C Series Lync EX Jabber Win, Series Mac, iOS and TX Series Android Conductor PSTN TS and/or MCU for scheduled CMR TMS IP PSTN TS and/or MCU for instant and permanent CMR CUBE SIP H.323 SCCP, MGCP, ISDN BRKUCC-2674 © 2015 Cisco and/or its affiliates. All rights reserved. Cisco Public 12 Architectural Evolution Today… Prime IP Phones UC Manager 10.5 DX Series (Combined Voice & TelePresence) Cloud-based CMR Jabber Win, Expressway-C Expressway-E Mac, iOS and Android Internet EX Series SX, MX and or Any Endpoint C Series Lync EX Jabber Win, Series Mac, iOS and Android IX5000 Conductor TMS PSTN TS and/or MCU for instant, IP PSTN permanent CUBE and scheduled CMR SIP H.323 SCCP, MGCP, ISDN BRKUCC-2674 © 2015 Cisco and/or its affiliates. All rights reserved. Cisco Public 13 Deploying TelePresence Endpoints on UC Manager Cisco Collaboration Endpoints Portfolio Preferred Endpoints Collaboration Rooms IX Series MX Series Desktop Collaboration SX Series Professional Business Collaboration Communication DX Series 8800 Series 7800 Series Interaction Value Interaction Audio & Video Fidelity BRKUCC-2674 © 2015 Cisco and/or its affiliates. All rights reserved. Cisco Public 15 Cisco Collaboration Endpoints Portfolio Endpoint Registration CUCM Only CUCM or VCS DX EX SX IX5000 (Immersive) MX BRKUCC-2674 © 2015 Cisco and/or its affiliates. All rights reserved. Cisco Public 16 Administering TC Series Endpoints on UC Manager Configuring the Endpoints Media Resource Group List for MCU or TelePresence Server w/Conductor BRKUCC-2674 © 2015 Cisco and/or its affiliates. All rights reserved. Cisco Public 17 Administering TC Series Endpoints on UC Manager Configuring the Endpoints Enable Web and SSH Access Enable MRG List or Embedded Multisite for ad hoc escalation Select UDS or TMS Phone Books BRKUCC-2674 © 2015 Cisco and/or its affiliates. All rights reserved. Cisco Public 18 Administering TC Series Endpoints on UC Manager Configuring the line on the endpoint Alpha-numeric URIs can be synced from LDAP or manually populated BRKUCC-2674 © 2015 Cisco and/or its affiliates. All rights reserved. Cisco Public 19 TelePresence Endpoint Management Enhancement Bi-Directional Device-Specific Parameters on TC Endpoints Update DB SIP REFER As of UC 10.5 SIP NOTIFY HTTP(s) SEP.CNF.XML config file • Allows configurations on endpoint and Unified CM TC Series endpoints* to update each other • Only applies to product Users or local endpoint Configurations updated in administrator changes specific configurations Unified CM settings on endpoint Settings are updated on Admin changes endpoint configurations in Unified CM BRKUCC-2674 © 2015 Cisco and/or its affiliates. All rights reserved. Cisco Public TC Series Endpoints on UC Manager Page 1 of 2 Functionality Supported / Not Supported (as of TC 7.3) Functionality Implementation Status Numeric dialing × Forced Auth Codes Do Not Disturb Alpha-numeric URI dialing × Client Matter Codes × Call Back (Camp on) +, * and # character dialing × SIP Dial Rules × Park, Pickup Hold / Resume × Media forking × Private Line Auto Ringdown Calling features Music on hold (unicast only) × UCM Speed Dials (PLAR) × Blind Transfer × BLF in Speed Dials and Call × Intercom, Paging Attended Transfer History × Early Attended Transfer × Programmable Softkeys Call Forward All × Phone Button Templates Multisite (embedded 4-party) × Blind Conference Conferencing Ad hoc escalation using MRGL Attended Conference × Ad hoc escalation - Multiway × Early Attended Conference CTI Monitoring Remote Expert x Attendant Console CTI Support CTI Control (remote-cc) x Jabber Desk Phone Mode x Recording, Silent Monitoring Limited as follows: Hold / Resume cBarge Hand-off from mobile to desk Shared Lines Barge (initiator only, not a × Privacy Softkey x Hand-off from desk to mobile target since no BiB) (“Go Mobile” softkey) Not an exhaustive list of UC Manager / Phone features, but a few of the most commonly asked about, or “presumed to work” features BRKUCC-2674 © 2015 Cisco and/or its affiliates. All rights reserved. Cisco Public 21 TC Series Endpoints on UC Manager Page 2 of 2 Functionality Supported / Not Supported (as of TC 7.3) Functionality Implementation Status Primary, Secondary, Tertiary Fallback includes UDS × SRST Redundancy UCM node failover/fallback directories CAPF, CTL, LSC, TVS sRTP (audio, video, content) Encrypted configuration files Encryption × MIC Signed configuration files Remote Support root access Extension Mobility Within a cluster × Across clusters On Device Profile × Network Locals (tones) Localisation on User Device Profile (used with Extension Mobility) Cluster discovery Profile discovery UDS Service Discovery (Expressway mode only) × Self-provisioning and Self Provisioning Message Waiting Indication Message softkey × Visual Voicemail Voicemail (MWI) Not an exhaustive list of UC Manager / Phone features, but a few of the most commonly asked about, or “presumed to work” features BRKUCC-2674 © 2015 Cisco and/or its affiliates. All rights reserved. Cisco Public 22 Shared Lines and Single Number Reach Compared to FindMe UC Manager VCS PSTN ISDN SNR Remote Destination Additional FindMe entry +61 408 555 121 +61 408 555 121 Mobility Profile FindMe Alias = [email protected] Shared Line DN = +6184466123 URI = [email protected] Appearances of Individual device addresses Shared Line Sip:[email protected] H.323 E.164: 6184466123 00:50:60:04:4D:84 30:37:A6:17:4A:5B SIP Sip:[email protected] CSFBPINNIGE H.323 SCCP, MGCP, ISDN BRKUCC-2674 © 2015 Cisco and/or its affiliates. All rights reserved. Cisco Public 23 Shared Lines and Single Number Reach User Portal BRKUCC-2674 © 2015 Cisco and/or its affiliates. All rights reserved. Cisco Public Administering TC Series Endpoints on UC Manager User Localisation User Locale can be configured on the • Dutch (Netherlands) = Dutch • Polish (Poland) = Polish device and on Extension Mobility user profiles • Finnish (Finland) = Finnish • Portuguese (Brazil) = PortugueseBrazilian The CUCM supported languages are • French (France) = French mapped to the languages on the Cisco • Russian (Russia) = Russian TelePresence Touch 8, as follows: • German (Germany) = German • Spanish (Colombia) = Spanish • Arabic (Algeria, Bahrain, Jordan, • Hebrew (Israel) = Hebrew Kuwait, Lebanon, Morocco, Oman, • Spanish (Spain) = Spanish Qatar, Saudi Arabia, Tunisia, United • Hungarian (Hungary) = Hungarian Arab Emirates, Yemen) = Arabic • Swedish (Sweden) = Swedish • Italian (Italy) = Italian • Chinese (China) = ChineseTraditional • Turkish (Turkey) = Turkish • Japanese (Japan) = Japanese • Chinese (Taiwan) = ChineseSimplified The CUCM languages not listed are • Korean (Korea Republic) = Korean mapped to English. • Czech (Czech Republic) = Czech • Norwegian (Norway) = Norwegian
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