Technical Specifications Publication Date: TBC

Advance Information from TSO (The Stationery Office) ITIL® Foundation Handbook – Downloadable PDF ItSMF UK

Summary TBC Now updated in line with the new 2011 syllabus, this reference revision guide has been designed to help students sitting the 2011 Foundation Exam. The title provides a key reference aid for managers, practitioners, vendors and consultants in the workplace and while travelling.

This publication provides an introduction to the ITIL Service Lifecycle model and an overview of the ITIL qualification structure. The guide contains a chapter on each of the components of the Lifecycle; ITIL Service Strategy, ITIL Service Design, ITIL Service Transition, ITIL Service Operation and ITIL Continual Service Improvement.

Key Features

 Consistent with the layout and structure of the 2009 edition of the ITIL Foundation Handbook

 Aligned with the content of the 2011 editions of the core publications  Aligned with the 2011 edition of the Foundation syllabus  Provides relevant information, and enough detail and breadth of coverage to enable students to study for their Foundation exam  An additional chapter including material from the generic Chapter 2 in the core books – Service management as a practice.  This publications supersedes ISBN 9780113311972

Reviewer comments

Colin Rudd, Chair of itSMF UK and one of the co-authors of the revised ITIL Foundation Handbook, said “I’m delighted that the itSMF UK Publications Group have been a key part of this important project to bring the Handbook in line with ITIL 2011. The pocket guide is an essential companion for those completing the Foundation Course and is particularly popular with the training organisations that I talk to on a regular basis.”

Author/Organisation ItSMF UK

Target Market IT Service Management students sitting the Foundation Exam.

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The Stationery Office Ltd Company Registered No. 3049649 Registered office: 1-5 Poland Street, London, W1F 8PR  ITIL Foundation Handbook Single Copy 9780113313495, £10.95  ITIL Foundation Handbook Pack of 10, 9780113313501, £109.50  The Introduction to the ITIL Service Lifecycle Book 9780113310616 £30.00  Passing your ITIL Foundation Exam, ISBN 9780113312061, Price £20.00  ITIL Lifecycle Publication Suite 9780113313235 £299.00

Metadata Description: ITIL Foundation Handbook is a quick reference revision guide, which has been designed to help students sitting the Foundation Exam.

Key words: ITIL, ITIL Foundation Handbook

Technical Specifications Publication Date: TBC

ISBN 9780113313518 Size Binding PDF Extent TBC Price £10.95 (£13.14 inc. VAT) Subject/Category IT Service Management

How to order

The Stationery Office Ltd Company Registered No. 3049649 Registered office: 1-5 Poland Street, London, W1F 8PR All UK trade customers: All non-UK customers:

Contact Joe Walker Contact the TSO Trade Sales team tel: +44 (0)1603 69 5890 on tel: +44 (0)1603 69 6876 or email: [email protected] email: [email protected] Alternatively contact Ashley Dampier on tel: +44 (0)1603 69 6832 or email: [email protected]

All UK library customers: Tel: +44(0)1603 695 198 or email: [email protected]

The Stationery Office Ltd Company Registered No. 3049649 Registered office: 1-5 Poland Street, London, W1F 8PR