ACCOUNTS RECEIVABLE SPECIALIST/CASHIER DIVISION OF BUSINESS SERVICES & FINANCE CASHIER DEPARTMENT ILLINOIS VALLEY COMMUNITY COLLEGE

Reports to:Division of Business Services & Finance Assistant Controller/Bursar

I. POSITION SUMMARY: Under general supervision of the Assistant Controller/Bursar and according to Business Services & Finance Division and/or College procedures and Board policy, the Accounts Receivable Specialist/Cashier assists in supervising and overseeing the College’s accounts receivables, student accounts, and cashiering functions. This individual is responsible for providing quality customer service to students, faculty, staff, administration, and third party entities. Employees in this classification may supervise utility workers.

II. ESSENTIAL DUTIES AND RESPONSIBILITIES:

A. Utilize positive interpersonal and customer service skills in person, by phone, or by other voice or electronic communications. B. Follow policies and procedures outlined by FERPA/GLB rules regarding privacy of student information. Use courtesy, discretion, and professionalism in dealing with students, parents, staff, faculty, administration, and third party or outside agencies. C. Perform billing for College receivables for student accounts, third-party sponsor accounts, government agency programs, corporate and community education accounts, and chargebacks. Process the mass printing and mailing of student bills each semester. D. Receive & apply cash, check, and credit card payments for tuition, fees, bookstore charges, all misc & student activity payments, and third-party sponsor payments, as well as process all general receipts college wide. Post electronic and payment plan payments. E. Daily balancing of cashier sessions and department vault. F. Ensure accuracy in student accounts receivables relating to financial aid, registration & billing, sponsor & third party billings, and adjustments related to system errors, exceptions, and waivers. G. Process refunds for cancelled classes, withdrawals, financial aid, etc. Determine student’s/third party’s eligibility to receive excess funds. H. Assist in preparation and distribution of 1098-t student tax forms. I. Assist in the maintenance of the Ellucian student records system, codes, reports and processes. J. Research, prepare, process, and distribute College or department required paperwork, including but not limited to student account adjustments, personal leave, etc. K. Devise, modify, and/or supervise the maintenance of department files and records. L. Enter and access information in the Ellucian system as it pertains to the student receivables module. M. Generate and maintain department web pages.

Revised March 2014 Page 1 of 2 ACCOUNTS RECEIVABLE SPECIALIST/CASHIER DIVISION OF BUSINESS SERVICES & FINANCE CASHIER DEPARTMENT ILLINOIS VALLEY COMMUNITY COLLEGE

III. OTHER DUTIES AND RESPONSIBILITIES:

A. Possess the ability to multi-task and work in a team setting. B. Participate in College committees. C. Perform other duties as assigned by the Assistant Controller/Controller.

IV. QUALIFICATIONS:

Required:  High school diploma or equivalent.  One to two years of accounts receivable and billing/cashiering or equivalent office work experience.  Experience with PC-based accounting systems and spreadsheet/database applications.  Keyboarding, ten-key, and basic math skills.  Strong organizational skills, attention to detail, ability to problem solve, work independently and use professional judgment.  Excellent oral and written communication skills.  Ability to work some evening and weekend hours as assigned.  Ability to work and interact effectively with students, parents, staff, faculty, administrators, and third-party or external agencies.  Ability to work under pressure in a fast paced environment.

Preferred:  Associate’s Degree in Business or Accounting.  Completion of additional computer/business/accounting courses at the college level.  Supervisory/management experience.  Knowledge of community college programs and services.  Previous experience at a college or university.

Revised March 2014 Page 2 of 2