The University of North Carolina at Pembroke s3

The University of North Carolina at Pembroke Academic Support Services Subcommittee MINUTES

MEETING OF THE ACADEMIC SUPPORT SERVICES SUBCOMMITTEE THE UNIVERSITY OF NORTH CAROLINA AT PEMBROKE

TUESDAY, November 8, 2011 @ 3:30 P.M. Library Conference Room – Room 212

✓Ms. Melanie Wood ✓Dr. Bob Orr ✓Dr. Richard Kang ✓Dr. Rachel Smith ✓Dr. Jason Hutchens ✓Dr. Irina Falls -- Dr. Teagan Decker ✓Ms. Mary Helen Walker -- Dr. Elinor Foster ✓Ms. Jackie Clark ✓Mr. Steven Hunt

1. Call to Order

2. Approval of the Minutes of the October 11th, 2011 Meeting

a) Approved.

3. Approval of the Agenda a) Approved.

4. Reports (reports begin in this document following agenda) a) Mary Livermore Library (Dr. Elinor Foster) i. Given by Melanie Wood: b) University Writing Center (Dr. Teagan Decker) i. Not present. Forwarded. c) Division of Information Technology (Dr. Bob Orr) d) Disability Support Services (Ms. Mary Helen Walker) e) Center for Academic Excellence (Mr. Steven Hunt)

5. Old Business

Review and approval of faculty and student surveys. (see Appendices A-D) - Minor changes requested for CAE survey question 24. - Open-ended questions added to each section of Faculty survey.

6. New Business a) None.

7. Announcements a) None.

8. Adjournment

1 The University of North Carolina at Pembroke Academic Support Services Subcommittee MINUTES

REPORTS:

MARY LIVERMORE LIBRARY

Library Report November 8, 2011

October 12 a delegation of regional members of the General Assembly visited UNC Pembroke and the Mary Livermore Library was one of three sites they visited while on campus. Care was taken to point out the attractiveness of the main reading room as well as the cramped areas for shelving and study and mention was made of the proposed new information commons building.

Delegates were also shown a few photographs from the Elmer Hunt Photograph Collection, unique holdings that are a valuable portion of our Special Collections resources.

The series of discussion and identification programs pertaining to the Elmer Hunt photographs continued on Tuesday, November 1, when the Lumbee participation in the military was the topic. Panelists who are members of the Veterans of Foreign Wars (VFW) discussed their respective participation in World War II, the Korean War, the Vietnam War, and the Cuban Missile Crisis. Then audience members were invited to help identify people in the Hunt photographs. Access to the photos through the library catalog is now a work in progress.

Another program honoring Native American Heritage Month will take place November 15, at 7:00 p.m. when Dr. David LaVere, Professor of History at UNC Wilmington, will speak on the topic “What Happened to the Lost Colony?” He will be presenting material contained in his latest book, The Lost Rocks: The Dare Stones and the Unsolved Mystery of Sir Walter Raleigh’s Lost Colony.

Melanie Wood organized an event which highlighted our holdings in Japanese anime and magna books October 27. She was assisted by Michael Alewine and Robert Arndt in providing refreshments, mango bingo and anime video clips. She would like to facilitate organization of a club of students interested in Japanese culture.

We are currently purchasing books and media but no equipment. Travel has been restricted to support of instruction at off-campus sites.

UNIVERSITY WRITING CENTER

November 8, 2011 Writing Center Report Prepared by Teagan Decker

1) The University Writing Center now offers tutoring in science writing every morning in the Oxendine Science Building (ten hours per week). A graduate student is staffing this satellite location. 2) This semester the Writing Center has held 750 tutorial sessions (85 of these took place in the library satellite location) with 332 unique users.

DIVISION OF INFORMATION TECHNOLOGY

I. Client Services

 Assistant CIO Cindy Saylor: o Coordinated an all-day Apple training session to learn more about new operating systems, deployment strategies, and security.  Jillena Locklear, Tabitha Locklear, Liz Cummings, and others worked on the SCCM deployment to campus labs.  Rob Hughes and Daryl Burgwyn completed work adding a fourth host to the Library Electronic Classroom thin client configuration and a RAM upgrade to 16GB. Each host now supports seven thin clients instead of the previous 10-10-8 configuration. The increase in RAM and the reduction of client load also allows more RAM to be available to each client, increasing performance.  Johnathan Kerns and Wanda Hunt worked on a number of projects: o Completed campus computer lab maps via LabStats so students can visit a webpage to view in real time what labs have available machines. The maps should be available for the public view by the end of the semester. o Designed BraveMail mobile devices setup web page, soon to be published online with other webpage updates by Melanie Jacobs. o Distributed IT Security Awareness posters throughout the campus as part of a campaign to alert users of the need to be cognizant of security risks. o Created training videos for LabTechs to assist students with accessing Blackboard Collaborate and with generating LabStats usage reports. o Collaborated with James Lewis to create DoIT TechTips YouTube videos. An example can be found at http://www.youtube.com/watch?v=XhCEdxQi9ZM. o Modified the RIAA Infringement procedure to include an educational initiative for students who violate the policy.  Robby Gaddy fixed a long-standing issue with the Chancellor Board Room desktop microphones for recording meetings. Robby also installed metal pegboards in Jacobs Media Services area for more efficient storage and retrieval of hardware for

installations and repairs. He also assisted Tab and Daryl with a number of projects including installing and updating software, disabling speakers, renaming computers, and creating inventory documentation.  Melanie Jacobs organized McGraw Hill Connect training for Client Services staff and the Blackboard Advisory Committee.

 Training: o Wanda Hunt and Johnathan Kerns: . PowerPoint training for students . SkyDrive/Office WebApps for students . Windows Maintenance Tips for students o Melanie Jacobs: . 2 - “10 for Tech” sessions on Blackboard Collaborate/Elluminate:  Getting started: Steps for creating and customizing your session  Using the tools within the session . Using SafeAssign in Blackboard with Alicia Bausom’s International Students . 2 One –on-one Blackboard sessions . 4 - IT Academy sessions - 7 participants . 1 - Information Security Training for Library staff - 6 participants . 1 - Elluminate/Blackboard Collaborate Session - 4 participants . 1 - Elluminate/Blackboard Collaborate Session with Cynthia Miecznikowski evening class - 8 participants . 1 - Dreamweaver session with Enrollment Management staff - 2 participants  VCL Reservation Statistical Information for October 2011:

Total Reservations: 155 Total Hours Used: 269 "Now" Reservations: 107 "Later" Reservations: 48 Unavailable: 0 Load times < 2 minutes: 57 Load times >= 2 minutes: 98 Total Unique Users: 55 Unique Users of Generic Linux VMware: 8 Unique Users of VMware Windows XP: 49

Durations: 0 -30 minutes: 53 30 minutes – 1 hour: 13 1 hour – 2 hours: 30 2 hours – 4 hours: 35 > 4 hours: 24

II. IT Planning and Budget

Monthly RIAA Infringements Numbers

Month FY09 FY10 FY11 FY12

July 0 0 0 75 August 0 0 13 18 September 106 99 11 69 October 6 67 106 56 November 4 199 76 - December 0 133 29 - January 0 139 28 - February 1 137 72 - March 47 115 55 - April 100 129 94 - May 23 33 35 - June 5 14 48 -

Total 292 1065 567 218

Work Orders:

Alan PreVatte Web Services: 83

Charles Swayne Web Services: 41

IVF Statistics

IVF Usage – October 2011 186.5 Hours Total  Class Sessions – 126.5 Hours  Non-Instructional – 60 Hours

IVC Usage – October 2011 212 Hours Total  D.F. Lowry 308 – 18 Hours  Sampson 228 – 42 Hours  Dial 214 – 41 Hours

 Oxendine 1258 – 56 Hours  Lumbee Hall – 55 Hours

Instructor Support (Jon Lloyd) 11.4 Hours Instructor Support (James Lewis) 14.5 Hours

Starboard Training – 1 Hour

III. Network Services

System Center Configuration Manager (SCCM) SCCM has been successfully deployed in several labs across campus. Network and Operations staff have deployed several virtual servers, setup an SQL database, a secure Public Key Infrastructure (PKI), and secure network access as part of the various tasks necessary for the initial deployment. More virtual servers and configuration will continue as the complex solution is developed, deployed, and used on a broadening scale.

University Village Apartments Wireless Project Network Services is working with Housing on a project to survey and deploy wireless network connectivity to the University Village Apartment Complex located on the Northeast corner of campus adjacent to Cypress Hall. The project will provide wireless coverage throughout the five apartment buildings, clubhouse, and outdoor areas. The project is hoped to be completed before the Spring 2012 semester begins.

HVAC Upgrade in Lumbee Secondary Data Center Facilities Management is leading a project to install redundant cooling within the 3rd floor telecommunications room. The project will involve expansion of the room, the installation of an in-room HVAC unit, and expansion of the fire suppression system. This project will be completed by the end of November.

Outages Email Outage Wednesday, November 2 A problem with one of our Exchange email servers cause a short-term inability to send emails from campus accounts. The problem was diagnosed and resolved by 9:30am. All emails generated during the outage where queued and delivered once the problem was resolved. Emails from outside were not effected.

Email Statistics Exchange mailboxes: 1674 – up from 1667 Exchange Unified Messaging Accounts: 908 – no change Total Inbound Spam Activity for the month of October 2011:

Total Messages: 523,161 up from 499,751 Good Messages: 413,423 up from 405,063 Blocked Messages: 109,738 up from 94,688 Good Messages: %79.02 down from 81.05% Blocked Messages: %20.98 up from 18.95%

IV. DoIT Applications and Enterprise Services

Applications  Most of the Cognos reports converted to Web  Web Focus templates created for multiple user areas  Initial Web Focus user training developed and delivered once.  Developed new business process to support applications Development and presented to Administrative Systems and Banner Advisory Committee  Prepared Banner 8.4/8.5 HR upgrade notes and reviewed with HR/Payroll staff.  Developed multiple reports for Office of the Registrar.

Enterprise Systems  WebFOCUS production server installed and configured.  Banner server operating systems patched installed.  Banner compliers upgraded on test servers.  Banner ODS 8.3 installed on test servers.

Associate CIO’s Report  SCCM has been running without incident in seven labs since Oct. 12th. The SCCM teams will begin deployment to the rest of the campus in November.

 Planning the network architecture and deployment of Verdiem Surveyor for campus power management.

 Initial VMware View images in pilot testing.

DISABILITY SUPPORT SERVICES

Disability Support Services Division of Enrollment Management and Academic Affairs Academic Support Services Subcommittee Report November 8, 2011

Appointments in DSS for 10/1-10/31

I. Appointments: 1132

Direct Student Services 526 Student Support 432 Committee/Consultation 174

Total: 1132

IV: ADA Coordinator Projects

a. Updating ADA to ADAAA policy and procedures b. Enhancing Faculty and Staff accommodations c. Conducting training on 504 requirements d. Designing ADA Banner reports for accommodating Faculty and Staff

V: DSS Director Projects:

a. Reformatting policies and regulations b. Responding to OCR recommendations from resolution c. Completed subcommittee work for Student Success Committee; Faculty resource website for all student services d. VSA Festival: 2012, 10th Anniversary to be tied in to the 125th Anniversary e. Planning in-service for all Faculty and Staff; including an online component

CENTER FOR ACADEMIC EXCELLENCE

Center for Academic Excellence (CAE) Report November 8, 2011

Our office is currently understaffed two positions: the Tutoring Coordinator position and the Supplemental Instruction (SI) Coordinator position. We have hired a new member to the CAE Team who will begin November 17th as the new Tutoring Coordinator. The CAE is in the process of advertising the Supplemental Instruction Coordinator (SI) position.

One of the primary responsibilities of the CAE is Freshman Seminar (FRS). For the Fall 2011, there are 45 sections of FRS serving 1005 students with a pool of 42 instructors. The last day of FRS 1000 is November 7th

The CAE also provides assistance for students that are on academic probation. 105 students completed probation contracts for the Summer Sessions I and II and the Fall. Of those 105 students, only 22 are adhering to the contract. The CAE currently employs two Academic Resource Mentors who provide peer-mentoring and academic success workshops. So far this fall these staff and mentors have conducted five workshops with 12 attendees. In anticipation of the increased number of students who will be affected by the new SAP, we are proposing to hire four new Academic Resource Mentors.

The CAE partnered with the Career Center and Academic Affairs to host an Advising Week, October 17-21, the week prior to early registration. The CAE offered advising in the residence halls and the University Center, coordinated a marketing campaign to encourage students to attend Kickoff to Advising and see their advisor, assisted in the planning for the Kickoff to Advising and invited alumnae to visit the university to discuss their profession.

The First Year Advisory Board had the first meeting in October to evaluate the First Year programming at UNCP. The board consists of a representative from Student Affairs, Financial Aid, Admissions, New Student Orientation, Disability Support Services, Community and Public Relations, School of Education, School of Business and School of Arts and Sciences. They are evaluating the programming to make recommendations for improvement. They will meet again in November.

CAE’s tutoring program has had 1045 visits from 239 students. We presently employ 12 tutors in the following courses:

Art: ART 2050 Business: ACC 2270, 2280, BLAW 2150, DSC 1090, 2090, ECN 1000, 2020, 2030, ECN 1000, FIN 3100, MGT 3030, 3060, and MKT 3120 Biology: BIO 1000, 1010, 1020, 1030, 2110, 2120, 3040, 3150, 3180, 3710, 4610, ENV 2100 Chemistry: CHM 1300, 1310, 1400, 1410, 2500, 2510, 3110 Computer Science: CSC 1300, 1750, 1760, 1850, 2150, 2250, 2850, 3750, 3800 Criminal Justice: CRJ/SOC/SWK 3600 Education: EPC 2020, 2040 Geography: GGY 1010, 1020, 1150 History: HST 1010, 1020, 1140, 1150 Information Technology: ITC 2060, 2080 Math: Mat 0104, 1050, 1070, 1080, 1090, 2100, 2150, 2210, 2220, 3150 Music: MUS 1020, 1330, 1340, 1820 Physical Education: PED 3490 Philosophy: PHI 1000, 1010 Physical Science: PHS 1100, 1560 Physics: 1500, 1510, 1560, , 2180, 2210

Political Science: 1010 Psychology: PSY 1010 Religion: 1050, 1300 Sociology: 1020, 2090, 3600, 3690 Spanish: 1310, 1320, 2310, 2320, 3110, 3120, 3620, 3700, 4210

The CAE tutoring services are currently housed in West Hall Monday through Friday 8 am to 5 pm. Also CAE tutoring services utilizes the Mary Livermore Library Monday through Thursday form 5 pm to 8 pm.

Currently six students from Sociology are utilizing the Resource Learning Lab. They have completed 2 out of 3 of the software programs “Write It Right”, “Paragraph Punch”, and “Essay Punch”.

The Early Alert Program utilization has increased dramatically due to faculty buy-in and Administration encouragement. For the Spring 2011 semester, the CAE experienced only 245 EA referrals. As of October the 30th, we have data based more than 451 referrals. We anticipate early alerts to taper off

Supplemental Instruction (SI) is another one of the CAE’s flagship programs. CAE currently employs 17 SI leaders. These SI leaders provide supplemental instruction for 1086 students in 35 different sections. As of October 30th, the SI leaders have provided more than 1037 contact hours to more than 359 unique students.

Appendix A Academic Support Services Faculty Survey Spring 2012 This survey is intended to assess the academic support services at UNCP. Please answer all questions that are relevant to your experience with each academic support service. You may choose not to answer a question. For each survey item, please mark only one response. The information you provide will be treated as strictly confidential. Your participation in this survey is voluntary and will contribute to the improvement of the academic support services at the University of North Carolina at Pembroke.

1. How many years have you been teaching? a. 1 – 5 years b. 6 – 10 years c. 11 – 15 years d. More than 15 years

2. How many years have you been teaching at UNC Pembroke? a. 1 – 5 years b. 6 – 10 years c. 11 – 15 years d. More than 15 years

3. What type of position(s) do you hold at UNCP? (Check all that apply.) a. Administrative b. Faculty

4. Are you tenured? a. Yes b. No

5. In which department do you work? ______

Please answer the following questions concerning the Division of Information Technology (DoIT.)

1. Availability of computing resources in classrooms A. Excellent B.Good C. Fair D. Poor E. Don't Know or Don't Use 2. Adequacy of assistance received through DoIT Helpdesk A. Excellent B.Good C. Fair D. Poor E. Don't Know or Don't Use 3. Adequacy of DoIT Help Desk hours Walk-up, Email and Phone Email and Phone Service Only: Service (DF Lowry 110): Sunday 3 pm–midnight Monday-Friday 8 am – 5 pm Monday-Thursday 5 pm-midnight Friday 5 pm-10:30 pm Saturday 9 am-10:30 pm

A. Excellent B.Good C. Fair D. Poor E. Don't Know or Don't Use 4. Adequacy of Blackboard Services A. Excellent B.Good C. Fair D. Poor E. Don't Know or Don't Use

5. Adequacy of BraveWeb Services A. Excellent B.Good C. Fair D. Poor E. Don't Know or Don't Use 6. Adequacy of Wireless Services in academic buildings A. Excellent B.Good C. Fair D. Poor E. Don't Know or Don't Use 7. Do you know that students can request assistance with using software at the Library Computer Lab? A. Yes B. No 8. Do you know that software workshops for students are offered by the Library Computer Lab staff? A. Yes B. No 9. Do you feel informed about technology availability at UNCP? A. Yes B. No 10. Recommend one change for improvement of technology and related services? Answer:

Please answer the following questions concerning the University Writing Center.

1) The University Writing Center is effective in assisting student writers. A. Agree B. Somewhat Agree C. Somewhat Disagree D. Disagree E. Don’t know 2) Information about the University Writing Center’s services is accessible. A. Agree B. Somewhat Agree C. Somewhat Disagree D. Disagree E. Don’t know 3) The University Writing Center’s location is convenient. A. Agree B. Somewhat Agree C. Somewhat Disagree D. Disagree E. Don’t know 4) University Writing Center tutors are professional. A. Agree B. Somewhat Agree C. Somewhat Disagree D. Disagree E. Don’t know 5) University Writing Center tutors are competent and well trained. A. Agree B. Somewhat Agree C. Somewhat Disagree D. Disagree E. Don’t know 6) The University Writing Center is responsive to faculty needs. A. Agree B. Somewhat Agree C. Somewhat Disagree D. Disagree E. Don’t know 7) The University Writing Center contributes to UNCP students’ writing success. A. Agree B. Somewhat Agree C. Somewhat Disagree D. Disagree E. Don’t know 8) What changes or improvements would you like to see implemented regarding the services of the University Writing Center?______

Please answer the following questions concerning Disability Support Services.

1. I feel comfortable contacting Disability Support Services with questions/concerns.

A. Agree B. Somewhat Agree C. Somewhat Disagree D. Disagree E. Don’t know 2. Disability Support Services makes reasonable efforts to coordinate services A. Agree B. Somewhat Agree C. Somewhat Disagree D. Disagree E. Don’t know 3. DSS personnel are responsive to providing accommodations I cannot. A. Agree B. Somewhat Agree C. Somewhat Disagree D. Disagree E. Don’t know 4. Disability accommodation requirements are made clear to me. A. Agree B. Somewhat Agree C. Somewhat Disagree D. Disagree E. Don’t know 5. Overall, I find a welcoming climate at Disability Support Services A. Agree B. Somewhat Agree C. Somewhat Disagree D. Disagree E. Don’t know 6. What changes or improvements would you like to see implemented regarding services for students with disabilities?______

Please answer the following questions concerning the Mary Livermore Library.

ADEQUACY OF RESOURCES 1. Collection of print/media materials (books, CDs, DVDs, print serials) A. Excellent B.Good C. Fair D. Poor E. Don't Know or Don't Use 2. Collection of electronic resources (e-books, journals, databases) A. Excellent B.Good C. Fair D. Poor E. Don't Know or Don't Use

3. Overall adequacy of library resources A. Excellent B.Good C. Fair D. Poor E. Don't Know or Don't Use

SERVICES 4. Instruction provided in library classes about how to use library resources A. Excellent B.Good C. Fair D. Poor E. Don't Know or Don't Use 5. Help with research and reference questions A. Excellent B.Good C. Fair D. Poor E. Don't Know or Don't Use

6. Handling of reserve materials A. Excellent B.Good C. Fair D. Poor E. Don't Know or Don't Use 7. Interlibrary loan A. Excellent B.Good C. Fair D. Poor E. Don't Know or Don't Use Overall quality of library services A. Excellent B.Good C. Fair D. Poor E. Don't Know or Don't Use

FACILITIES

8. Atmosphere for reading and studying A. Excellent B.Good C. Fair D. Poor E. Don't Know or Don't Use 9. Library facilities as a whole A. Excellent B.Good C. Fair D. Poor E. Don't Know or Don't Use

10. What changes or improvements would you like to see implemented regarding library services?______

Please answer the following questions concerning the Center for Academic Excellence (CAE).

1. Student retention is a problem at UNC Pembroke. a. Strongly Agree b. Agree c. Neutral d. Disagree e. Strongly Disagree

2. I try to find out why my students leave or drop out of my courses. a. Strongly Agree b. Agree c. Neutral d. Disagree e. Strongly Disagree

3. I am aware of the steps UNC Pembroke is taking to improve student retention. a. Strongly Agree b. Agree c. Neutral d. Disagree e. Strongly Disagree

4. There is significant support on campus to address student retention and related issues. a. Strongly Agree b. Agree c. Neutral d. Disagree e. Strongly Disagree

5. I am familiar with the services offered by the CAE and how they work. a. Strongly Agree b. Agree c. Neutral d. Disagree e. Strongly Disagree

6. Early Alert, Supplemental Instruction, and Tutoring are key programs offered by the CAE in addressing the issues students encounter while striving for academic success. a. Strongly Agree b. Agree c. Neutral d. Disagree e. Strongly Disagree

7. By the time midterm grades are submitted, it is too late in the semester for students to recover. a. Strongly Agree b. Agree c. Neutral d. Disagree e. Strongly Disagree

8. It is my responsibility as a faculty member at UNC Pembroke to report students to the CAE for the following (check all that apply): □ academic difficulty □ same for attendance □ quality of written work □ lack of purpose or motivation □ test performance, □ quality of oral work □ personal problems □ class participation □ content difficulty □ social interaction problems □ completion of assignments

□ attitude □ any other problems that may arise.

9. How often do you refer students to programs offered by the CAE? a. 0-5 students per semester b. 6-10 students per semester c. 1-15 students per semester d. More than 15 students per semester

10. How did you learn about the programs that the CAE offers? a. CAE Announcement b. Faculty Orientation c. Was Told by Colleague d. Told by Department Chair or Dean e. Other (Specify______)

11. If you have not used the services provided by the CAE or recommended that students utilize the services provided by the CAE then what is the reason that you have not done so? a. Have not heard of the program b. Have not known it is mandatory. c. Do not feel it is my responsibility d. It is too much work. e. Other (Specify ______)

Appendix B Mary Livermore Library Survey Spring 2012

Please rate the Mary Livermore Library on each of the following items by selecting the rating that applies. Thank you for participating in this survey.

ADEQUACY OF RESOURCES 1. Collection of library books that can be checked out A. Poor B. Fair C. Good D. Excellent E. Don't Know or Don't Use 2. Reference books A. Poor B. Fair C. Good D. Excellent E. Don't Know or Don't Use 3. Materials for recreational reading (periodicals, bestsellers, novels) A. Poor B. Fair C. Good D. Excellent E. Don't Know or Don't Use 4. Electronic resources (databases for research) A. Poor B. Fair C. Good D. Excellent E. Don't Know or Don't Use 5. Periodicals for research A. Poor B. Fair C. Good D. Excellent E. Don't Know or Don't Use 6. Non-print media (videos, CDs, DVDs, etc.) A. Poor B. Fair C. Good D. Excellent E. Don't Know or Don't Use 7. Library equipment (copiers, microfilm readers/printers, multimedia workstations) A. Poor B. Fair C. Good D. Excellent E. Don't Know or Don't Use 8. Library computing equipment (reference computers, laptops) A. Poor B. Fair C. Good D. Excellent E. Don't Know or Don't Use 9. Overall adequacy of library resources A. Poor B. Fair C. Good D. Excellent E. Don't Know or Don't Use

SERVICES 10. Adequacy of hours (Mon-Thurs:7:30am-midnight, Fri: 7:30am-11pm, Sat: 9am-11pm, Sun: 2pm-midnight) A. Poor B. Fair C. Good D. Excellent E. Don't Know or Don't Use 11. Instruction provided in library classes about how to use library resources A. Poor B. Fair C. Good D. Excellent E. Don't Know or Don't Use 12. Help with research and reference questions A. Poor B. Fair C. Good D. Excellent E. Don't Know or Don't Use 13. Handling of reserve materials A. Poor B. Fair C. Good D. Excellent E. Don't Know or Don't Use 14. Usefulness and convenience of online library catalog (BraveCat) A. Poor B. Fair C. Good D. Excellent E. Don't Know or Don't Use

15. Checkout and overdue policies A. Poor B. Fair C. Good D. Excellent E. Don't Know or Don't Use 16. Help with checkouts and explanation of overdues A. Poor B. Fair C. Good D. Excellent E. Don't Know or Don't Use 17. Interlibrary loan A. Poor B. Fair C. Good D. Excellent E. Don't Know or Don't Use 18. Help locating periodicals A. Poor B. Fair C. Good D. Excellent E. Don't Know or Don't Use 19. Overall quality of library services A. Poor B. Fair C. Good D. Excellent E. Don't Know or Don't Use

FACILITIES 20. Atmosphere for reading and studying A. Poor B. Fair C. Good D. Excellent E. Don't Know or Don't Use 21. Comfort and amount of tables, seating, and study rooms A. Poor B. Fair C. Good D. Excellent E. Don't Know or Don't Use 22. Library facilities as a whole A. Poor B. Fair C. Good D. Excellent E. Don't Know or Don't Use

DEMOGRAPHICS 23. What is your primary status? A. Student B. Faculty C. Staff D. Community Patron E. Other 24. If a student, what is your classification? A. Freshman B. Sophomore C. Junior D. Senior E. Graduate Student/Other 25. If a student, are you a ... A. Residential Student B. Commuter Student C. Distance Education Student

COMMENTS Please provide additional comments below.

Appendix C Division of Information Technology Survey Spring 2012

Please rate the Division of Information Technology (DoIT) on each of the following items by selecting the rating that applies. Thank you for participating in this survey.

ADEQUACY OF RESOURCES 1. Availability of student computer labs A. Poor B. Fair C. Good D. Excellent E. Don't Know or Don't Use 2. Availability of software in student computer labs A. Poor B. Fair C. Good D. Excellent E. Don't Know or Don't Use 3. Availability of printers in student computer labs A. Poor B. Fair C. Good D. Excellent E. Don't Know or Don't Use 4. Availability of scanners in student computer labs A. Poor B. Fair C. Good D. Excellent E. Don't Know or Don't Use 5. Availability of computing resources in classrooms A. Poor B. Fair C. Good D. Excellent E. Don't Know or Don't Use 6. Availability of information on the DoIT WebPages A. Poor B. Fair C. Good D. Excellent E. Don't Know or Don't Use SERVICES 7. Adequacy of assistance received through DoIT Helpdesk A. Poor B. Fair C. Good D. Excellent E. Don't Know or Don't Use 8. Adequacy of DoIT Help Desk hours Walk-up, Email and Phone Email and Phone Service Only: Service (DF Lowry 110): Sunday 3 pm–midnight Monday-Friday 8 am – 5 pm Monday-Thursday 5 pm-midnight Friday 5 pm-10:30 pm Saturday 9 am-10:30 pm

A. Poor B. Fair C. Good D. Excellent E. Don't Know or Don't Use 9. Adequacy of DoIT helpdesk services A. Poor B. Fair C. Good D. Excellent E. Don't Know or Don't Use 10. Adequacy of help available in the Livermore Library student lab A. Poor B. Fair C. Good D. Excellent E. Don't Know or Don't Use 11. Adequacy of Blackboard Services A. Poor B. Fair C. Good D. Excellent E. Don't Know or Don't Use 12. Adequacy of ResNet Services A. Poor B. Fair C. Good D. Excellent E. Don't Know or Don't Use 13. Adequacy of BraveWeb Services A. Poor B. Fair C. Good D. Excellent E. Don't Know or Don't Use 14. Adequacy of Wireless Services for student housing A. Poor B. Fair C. Good D. Excellent E. Don't Know or Don't Use 15. Adequacy of Wireless Services in academic buildings and the University Center/Annex

A. Poor B. Fair C. Good D. Excellent E. Don't Know or Don't Use 16. Adequacy of Network Services A. Poor B. Fair C. Good D. Excellent E. Don't Know or Don't Use 17. Use of Cisco NAC Agent (formerly known as Cisco Clean Access) services for ResNet A. Poor B. Fair C. Good D. Excellent E. Don't Know or Don't Use FACILITIES 18. Atmosphere and comfort in University Center Computer Lab A. Poor B. Fair C. Good D. Excellent E. Don't Know or Don't Use 19. Atmosphere and comfort in Livermore Library Computer Lab A. Poor B. Fair C. Good D. Excellent E. Don't Know or Don't Use DEMOGRAPHICS 20. What is your classification? A. Freshman B. Sophomore C. Junior D. Senior E. Graduate Student/Other 21. Are you... A. Residential B. Commuter C. Distance Education D. Not a student 22. Do you own or have been provided a laptop computer? A. Yes B. No 23. Did you know that students could request assistance with using software at the Library Computer Lab? A. Yes B. No 24. Did you know that software workshops for students are offered by the Library Computer Lab staff? A. Yes B. No 25. Do you feel informed about technology availability and related service offerings at UNCP? A. Yes B. No 26. Recommend one change for improvement of student technology and related services? Answer:

COMMENTS Please provide additional comments below:

Appendix D THE CENTER FOR ACADEMIC EXCELLENCE SURVEY FOR STUDENTS Spring 2012

Please rate the Center for Academic Excellence (CAE) on each of the following items by selecting the rating that applies. Thank you for participating in this survey.

EARLY ALERT (EA) PROGRAM 1. Have you ever had a referral through the EA Program? A. Yes B. No

2. The phone call that you received from the EA team member regarding the referral was very helpful. A. Strongly disagree B. Disagree C. Not applicable D. Agree E. Strongly agree

3. The email you received from the EA team member regarding the referral was very helpful.

A. Strongly disagree B. Disagree C. Not applicable D. Agree E. Strongly agree

4. Any additional communication from the EA team members regarding the referral was very helpful. A. Strongly disagree B. Disagree C. Not applicable D. Agree E. Strongly agree

5. The programs or services recommended by the EA team were effective. A. Strongly disagree B. Disagree C. Not applicable D. Agree E. Strongly agree

SUPPLEMENTAL INSTRUCTION 6. Have you ever been enrolled in a class that has been designated as Supplemental Instruction (SI) aided? A. Yes B. No

7. When registering for classes, I often register for classes based on the class being identified as an SI assisted class?

A. Strongly disagreeB. Disagree C. Not applicable D. Agree E. Strongly agree

8. Supplemental Instruction was promoted and publicized in and out of the classroom very effectively. A. Strongly disagree B. Disagree C. Not applicable D. Agree E. Strongly agree

9. Has your instructor recommended that you attend one or more SI sessions? A. Yes B. No C. Not applicable

10.The SI sessions sponsored by the CAE were effective in regards to improvement with my understanding of the material A. Strongly disagree B. Disagree C. Not applicable D. Agree E. Strongly agree

TUTORING 11.Have you ever attended a tutoring session sponsored by the CAE? A. Yes B. No

12.The tutoring sessions sponsored by the CAE was promoted and publicized in and out of the classroom effective. A. Strongly disagreeB. Disagree C. Not applicable D. Agree E. Strongly agree

13.Have any of your instructors recommended that you seek tutoring? A. Yes B. No

14.The tutoring sessions sponsored by the CAE were effective in regards to improvement with my understanding of the material.

15.The tutors utilized by CAE were knowledgeable in their course material. A. Strongly disagree B. Disagree C. Not applicable D. Agree E. Strongly agree

RESOURCE LEARNING LAB 16.Have you ever utilized the Resource Learning Lab in the CAE? A. Yes B. No

17.The Resource Learning Lab located in the CAE was promoted and publicized effectively. A. Strongly disagree B. Disagree C. Not applicable D. Agree E. Strongly agree

18.Have any of your instructors recommended that you utilize the Resource Learning Lab located in the CAE?

A. Yes B. No

19.The Resource Learning Lab was effective in assisting you in meeting your objective(s).

20.The software utilized in the Resource Learning Lab located in the CAE was user- friendly. A. Strongly agree B. Disagree C. Not applicable D. Agree E. Strongly agree

FRESHMAN SEMINAR (FRS 1000) 21.Have you ever been enrolled in FRS 1000 at UNCP?

A. Yes B. No

22.The FRS 1000 content provided you with the necessary skills to be successful at UNCP.

23.The instructor provided you with the necessary skills to be successful at UNCP.

24.The amount of discussion and involvement encouraged in FRS 1000 is more than in other UNCP first-year course that I have taken.

A. Strongly disagreeB. Disagree C. Not applicable D. Agree E. Strongly agree

25.It is likely that I will recommend my FRS 1000 instructor to future UNCP students. A. Strongly disagreeB. Disagree C. Not applicable D. Agree E. Strongly agree