YWCA Canberra

Student Handbook

Version 1.1 September 2015

YWCA Canberra - Student Handbook YWCA Canberra

Contents

YWCA Canberra - Student Handbook YWCA Canberra Introduction  BSB30415 Certificate III in Business Administration This information booklet is designed to provide you with information about the  BSB51915 Diploma of Leadership services provided by YWCA Canberra and Management (subject to ASQA and our approach to providing you a approval) safe, fair and supported environment to participate in training and  CHC30113 Certificate III in Early assessment. This handbook does not Childhood Education and Care provide you with specific information  CHC50113 Diploma of Early about a particular course offered by Childhood Education and Care YWCA Canberra. This information is contained in the Course Brochure  TAE40110 Certificate IV in Training which is supplied separately. and Assessment About YWCA Canberra

YWCA Canberra is a Registered Our mission Training Organisation (Code: 1373) YWCA Canberra’s mission is to deliver providing high-quality training to quality training and assessment that students in Australia. YWCA Canberra meets the needs of learners and has modern, up-to-date facilities, and industry. boasts a team of qualified and dedicated trainers. You can find out more about YWCA Canberra at the Our objectives following websites: In recognition of this mission, our https://ywca-canberra.org.au objectives are: https://training.gov.au/Organisation/De  People. We strive to attract, recruit tails/1373 and retain talented, competent and committed trainers. We promote Our services excellent performance through leadership and professional YWCA Canberra provides training and development. assessment services in support of the  Safety & equality. We are following nationally endorsed training committed to providing an products: environment which is safe, equitable and which promotes a

YWCA Canberra - Student Handbook YWCA Canberra confident and productive training and assessment environment.

 Integrity & ethics. We conduct ourselves in accordance with shared and agreed standards of behaviour which holds ethical conduct and integrity as our highest priorities.

 Quality committed. We aspire to deliver consistent, high quality services and apply quality systems which support training and Parking assessment excellence. There are a range of car parking  Learner focused. We thrive on options including: City West Car Park, providing training and assessment Cnr Allsop & Marcus Clarke Sts, ANU that is learner focused and which Parking in the base of the Lena Karmel supports lifelong learning. We Lodge, Kingsley Street or Secure respect our students and strive to Parking, 121 Marcus Clarke St, attract them time after time through Canberra City. The city bus high quality training and interchange is approximately a 5 assessment experiences. minute walk.  Industry engagement. We recognise the value of industry Public transport engagement as the driving force in Bus stations are a short walk from shaping our training and YWCA Canberra. Services through assessment strategies. We deliver this bus route occur approximately training and assessment services every 15 minutes. which are founded on industry needs and expectations. Lunch options

Finding us If you are looking to buy lunch while you are here, we are located centrally We are located at: and are surrounded by take away shops, cafes and restaurant - plenty to choose from.

YWCA Canberra - Student Handbook YWCA Canberra Our trainers affiliation, marital status, disability or religious belief. Our Trainer Assessors are qualified, dedicated professionals who have  To comply with the rules and current industry experience and regulations of YWCA Canberra. qualifications in a range of industries.  To be honest and respectful, which Their industry experience is continually includes not falsifying work or updated by participating in information and not conducting professional development activities, yourself in any way that may therefore giving our students the best cause injury or offence to others practical industry experience.

At YWCA Canberra we deliver a  To be responsible for your own nationally-accredited qualification via learning and development by face-to-face training and in the participating actively and positively workplace. When you study with and by ensuring that you maintain YWCA Canberra, your Trainer progress with learning modules. Assessor will always be there to assist  To monitor your own progress by you throughout your course. You can ensuring that assessment either attend classroom training, or deadlines are observed. receive job visits, and even phone or email your Trainer Assessor for  To utilise facilities and YWCA advice. This means you get the Canberra publications with respect support you need when you need it. and to honour our copyrights and prevent our publication from being YWCA Canberra trainers are all distributed to unauthorised professionally-qualified trainers and persons. have personal industry and job role experience. Our trainers deliver their  To respect other students and training in a way that students will YWCA Canberra staff members enjoy. and their right to privacy and confidentiality. Our expectations of you Unique Student Identifier YWCA Canberra expects you: If you're studying nationally recognised  To contribute to learning in a training in Australia from 1 January harmonious and positive manner 2015, you will be required to have a irrespective of gender, race, Unique Student Identifier (USI). Your sexual preference, political

YWCA Canberra - Student Handbook YWCA Canberra USI links to an online account that The following guidelines are provided contains all your training records and as a basis for safe practice in the results (transcript) that you have training environment: completed from 1 January 2015 onwards. Your results from 2015 will  Know and observe details of be available in your USI account in emergency response and 2016. evacuation plans;

When applying for a job or enrolling in  Do not undertake activities which further study, you will often need to may cause injury to self or others; provide your training records and  Be responsible for your own results (transcript). One of the main actions; benefits of the USI is the ability to provide students with easy access to  No smoking at the training and their training records and results assessment facilities or offices; (transcript) throughout their life. You can access your USI account online  Report all potential hazards, from your computer, tablet or smart accidents and near misses to the phone anytime. Fact sheets – RTO staff; available to download Student Information for the USI  No consumption of alcohol within training and assessment facilities It's free and easy to create your own or during the conduct of training USI and will only take a few minutes of and assessment; your time. Alternatively, we can create your USI on your behalf. To do this we  Keep training and assessment will need some additional identification areas neat and tidy at all times; information from you such as your  Seek assistance if you volunteer driver’s licence number. to lift items e.g. move furniture in a training area; and Your safety  Observe hygiene standards YWCA Canberra is committed to particularly in eating and bathroom providing you a safe environment in areas. which to participate in training and assessment. We are aware of our Electrical equipment responsibilities to maintain a safe environment under the Work Health  Electrical equipment that is not and Safety Act 2011. working should be reported to YWCA Canberra staff.

YWCA Canberra - Student Handbook YWCA Canberra  Electrical work should only be  All accidents must be reported to performed by appropriately staff. licensed or trained personnel. Students, trainers and assessors  The accident and any aid should not undertake any task administered must be recorded by related to fixing electrical staff involved, in the injury equipment such as lighting or register. electrical training aids. Lifting Fire safety  Students, trainers and assessors are encouraged not to lift anything  YWCA Canberra will undertake to communicate the procedures related to the training and involved in evacuation and the assessment provided by YWCA location of fire equipment to Canberra unless they do so students at each facility for each voluntarily and taking all training and assessment event; responsibility for any injury and to users of the office at least caused. twice each year.  Never attempt to lift anything that is beyond your capacity.  All users of a training and assessment facility need to be  Always bend the knees and keep familiar with the location of all the back straight when picking up EXITS and fire extinguishers. items. Users will consult available maps to determine location.  If you have experienced back problems in the past do not  It is the user's responsibility to attempt to lift heavy objects at all. understand fire drill procedures Ask someone else to do it for you. displayed around the premises. Work & study areas  Users are asked to attend any sessions on fire safety procedures  Always ensure that all work areas and the use of fire safety devices. are clean and clear of clutter so as to avoid the danger of accident by First aid tripping or falling over.

 Provision for first aid facilities are  Place all rubbish in the bins available where training is provided. delivered.

YWCA Canberra - Student Handbook YWCA Canberra  Ensure that bench spaces are left report an instance of discrimination or clean and tidy. harassment to an agency external to YWCA Canberra, they are advised to  Do not sit or climb on any desks or contact the HREOC Complaints Info- tables. line on 1300 656 419.

Your equity Your privacy

YWCA Canberra is committed to YWCA Canberra takes the privacy of ensuring that the training and students very seriously and complies assessment environment is free from with all legislative requirements. These discrimination and harassment. All include the Privacy Act 1988 and YWCA Canberra staff members Australian Privacy Principles (effective (including contractors) are aware that from 12th March 2014). discrimination and harassment will not be tolerated under any circumstances. Here’s what you need to know: In the event that discrimination and harassment is found to have occurred  YWCA Canberra will retain disciplinary action will be taken against personal information about you any staff member who breaches this relating to your enrolment with us. policy. Suspected criminal behaviour This includes your personal details, will be reported to police authorities your ethnicity and individual needs, immediately. Students should expect your education background. We will fair and friendly behaviour from YWCA also retain records of you training Canberra staff members and we apply activity and are required to do this complaint handling procedures in accordance with the National advocated by the Australian Human Vocational Education and Training Rights and Equal Opportunity Regulator Act 2011. Commission (HREOC).  Your personal information is Students who feel that they have been retained within our hard copy filling discriminated against or harassed system and our computer systems. should report this information to a staff You information is collected via the member of YWCA Canberra that they enrolment form and through your feel they can trust. This will initiate a completion of administrative related complaints handling procedure which forms and based on your training will be fair and transparent and will outcomes. Hard copy files are protect your rights as a complainant. secured in lockable filing cabinets Alternatively, if a student wishes to which are monitored throughout the day and secured in the evening.

YWCA Canberra - Student Handbook YWCA Canberra Electronic data retained on our  You have the right to access computer systems is protected via information that YWCA Canberra is virus protection software and retaining that relates to you. firewall protection. Our data is Further instructions are provided on backed up continuously to our how to access records within the server which is secure. section titled “Access to your records”.  YWCA Canberra is required by the National Vocational Education and  If you have concerns about how Training Regulator Act 2011 to YWCA Canberra is managing your securely retain your personal personal information, we details for a period of 30 years from encourage you to inform our staff the date your enrolment has and discuss your concerns. You completed. The purpose of this is are also encouraged to make a to enable your participation in complaint directly to us using our accredited training to be recorded internal complaint handling for future reference and to allow arrangements outlined in this you to obtain a record of your handbook. Under the Privacy Act outcome if required. 1988 (Privacy Act) you also have the right to make a complaint to the  In some cases we are required by Office of the Australian Information law to make student information Commissioner (OAIC) about the available to Government agencies handling of your personal such as the National Centre for information. You can find more Vocational Education and information about making a privacy Research or the Australian Skills complaint at the website of the Quality Authority. In all other cases OAIC located at: YWCA Canberra will seek the http://www.oaic.gov.au/privacy/priv written permission of the student acy-complaints. for such disclosure. YWCA Canberra will not disclose your Fees and Refunds information to any person or organisation unless we have YWCA Canberra is entitled to charge written instructions from you to do fees for items or services provided to so. If you require your records to be students undertaking a course of accessed by persons such as your study. These charges are generally parents, you need to authorise this for items such as course materials or access otherwise this access will text books, student services and be denied. training and assessment services.

YWCA Canberra - Student Handbook YWCA Canberra Fees payable Refunds

Fees are payable when a student has Students, who give notice to cancel received a confirmation of enrolment. their enrolment 10 business days or The initial fee payment must be paid more prior to the commencement of a prior to commencing training or within program, will be entitled to a full refund 10 days of receiving an invoice from of fees paid. This policy complies with YWCA Canberra. YWCA Canberra the Australian Consumer Law required may discontinue training if fees are statutory cooling off period for the sale not paid as required. For a full list of of goods and services. It is a current fees and charges please requirement under the 2015 Standards request a copy of YWCA Canberra for Registered Training Organisations schedule of fees and charges. that an RTO must allow the minimum statutory cooling off period applicable Student cancellation for the jurisdiction in which they Students who cancel their enrolment operate. Australian Consumer Law part way through a training program introduced in 2010 has made this must notify YWCA Canberra in consumer protection consistent in all writing via email or letter at the States and Territories. soonest opportunity. Students who Students who give notice to cancel cancel their enrolment after a training their enrolment 9 business days or program has commenced will not be less prior to the commencement of a entitled to a refund of fees. Students program will be entitled to a 75% are advised to consider alternative refund of fees paid. The amount options such as requesting to retained (25%) by YWCA Canberra is suspend their enrolment and re- required to cover the costs of staff and commencing in another scheduled resources which will have already training program. been committed based on the students Replacement of text & training initial intention to undertake the workbooks training.

Students who require replacement of Students who cancel their enrolment issued text or training workbooks will after a training program has be liable for additional charges to commenced will not be entitled to a cover the cost of replacement. For a refund of fees. full list of replacement charges Where a student has purchased a text please refer to YWCA Canberra or training workbooks and schedule of fees and charges. subsequently cancels, YWCA

YWCA Canberra - Student Handbook YWCA Canberra Canberra will not refund monies for the attract an administration charge of text. $55.00 (incl. GST).

Payment method Our guarantee to clients YWCA Canberra accepts payment for fees using: If YWCA Canberra cancels or ceases to provide training, YWCA Canberra  Credit Card must issue a full refund for any services not yet provided. The basis  Electronic Funds Transfer for determining “services not yet (account details available on request) provided” is to be based on the units of competency completed by the student  Cheque (made payable to and which can be issued in a YWCA Canberra) statement of attainment at the time the  Payment in cash is service is ceased. discouraged. As an example: A student enrolled in a course of 10 units of competency and paid $1,500.00 up front as the total Substitutions course fee. The course was cancelled due to the trainer falling ill and the Requests for substitutions are to be student at that time had completed 4 of made in writing and can be made at the 10 units. The student’s enrolment any time up to 2 working days before would be finalised and the student the program commencement date. would receive a Statement of Transfers Attainment for the 4 completed units. The student would also receive a Requests for transfers to alternate refund of $900.00 which represents programs can be arranged if YWCA that value of the training not delivered. Canberra is advised in writing more than 10 working days prior to the Changes to terms and program commencement date and conditions there is availability on the selected program. One transfer will be YWCA Canberra reserves the right to accepted without charge where amend the conditions of the student’s YWCA Canberra has been notified in enrolment at any time. If amendments writing at least 10 working days prior are made that effect the student’s to the scheduled commencement enrolment the student will be informed date. All subsequent transfers will 7 days prior to changes taking effect.

YWCA Canberra - Student Handbook YWCA Canberra All the change to the training delivery and assessment services, student and assessment must be informed and services and management systems. explained to students, and recorded Central to this commitment is our and endorsed by all required parties. approach to continuous improvement and the procedures we apply to Access to your records achieve systematic and sustained improvement. You are entitled to have access to your student file and learning and Suggesting improvements assessment records on request. You may require these to monitor you The primary method of reporting progress with training or simply to go opportunities for improvement by back and confirm something in a students is via the continuous previous training module. Whilst these improvement reporting procedure. This records will be retained by YWCA procedure allows any person to raise a Canberra, you are welcome to have Continuous Improvement Report for access anytime just ask your trainer consideration by the Continuous and it will be organised immediately. Improvement Committee. Often these reports will be generated after an You can access hard copy records and opportunity for improvement has been reports from our student management identified by a staff member or student. system, but only relating to you The Continuous Improvement Report personally. You can request this template is available on request. access using the Student Records Students are encouraged to provide Request Form. Access to requested feedback to YWCA Canberra so we records during a work day will be can improve our services in the future. arranged as soon as possible and definitely within 24 hours. Students Learner satisfaction survey should note that these records cannot At the completion of your training be taken away unless a copy is program, you will be issued with a requested. Where photocopies are Learner Satisfaction Survey. This is a requested, YWCA Canberra reserves nationally consistent survey tool which the right to charge a one-off photocopy is designed to collect feedback from fee of $10.00. There is no cost to students about their experience with simply view records at our office. an RTO and in undertaking nationally Continuous improvement recognised training. Your completion and return of this survey is important to YWCA Canberra is committed to the YWCA Canberra for our ongoing continuous improvement of our training improvement of services and to enable

YWCA Canberra - Student Handbook YWCA Canberra us to report this information to our  Case Study Response: The registering authority. Your assistance student is required to provide a written in gathering this survey data is greatly response to a situation presented in a appreciated. case study scenario. This will usually require the student to consider Assessment carefully the situation presented, undertake some research to inform At YWCA Canberra, assessment is their response and then to propose conducted using a combination of their recommended actions. Written Knowledge Assessment, Research Tasks, Case Studies, Work  Workplace Log book: The Log Book, Supervisor Feedback and student is required to record details of Workplace Observation. their work activity completed during the work placement. These details are The following provides a brief recorded against specified tasks explanation of the primary which are predesigned for the student assessment methods: to complete. This forms an important  Written Knowledge part of the assessment evidence as it Assessment: The student is required often includes critical evidence that is to provide a written response to a otherwise difficult for the assessor to range of questions relating to required observe. knowledge of the units of  Supervisor Feedback: The competency. These would generally assessor will periodically engage with be short answer response activities workplace supervisors to seek their and may include other questioning feedback about the student’s methods including multiple-choice. performance. This is undertaken as  Research Tasks: The student an interview with a duration of is required to undertake research approximately 15 to 20 minutes. This within their own workplace and the interview can be undertaken over the available reference material and phone or face to face. Feedback from provide a written response to each a supervisor is recorded into the question. These assessment activities assessment record. are usually short to medium answer  Workplace Observation: The response activities. The responses student will be observed performing provided by the student will largely be specific tasks in their day-to-day work specific to their workplace. activities. The assessor will attend the workplace and observe the student

YWCA Canberra - Student Handbook YWCA Canberra performing tasks relevant to the units management so the progress of the of competency being assessed. The student can be monitored closely and student will be briefed on these additional support services can be observation activities in events and is applied well before it becomes required to make arrangements to necessary to impose an additional fee undertake these activities when the for re-assessment. Where students assessor is in attendance at the repeatedly do not demonstrate workplace. competence following significant learning and assessment support, a Re-assessment student’s enrolment can be determined through mutual agreement. Students who are assessed as not yet competent are to be provided with detailed verbal and written feedback to Issuing qualifications and assist them to identify the gaps in their Statements of Attainment knowledge and skills to be addressed through further training. These YWCA Canberra will issue all AQF students are to be provided with certification documentation additional training and learning support (Qualifications and Statements of to target their specific gaps in Attainment) to a student within 30 knowledge and/or skills and prepare calendar days of the student being them for additional assessment. assessed as meeting the requirements of the training product if the training It is the policy of YWCA Canberra to program in which the student is provide three opportunities for enrolled is complete, and providing all additional training and re-assessment agreed fees the student owes to at no additional cost to the student or YWCA Canberra have been paid. employer. Students who require additional training and re-assessment Language, literacy & numeracy after they have exhausted their three skills opportunities will be required to pay a fee for additional training and re- Language, literacy and numeracy skills assessment. Please refer to the are critical to almost all areas of work. current fee schedule to identify the re- This is particularly true in many assessment fee. vocations where language, literacy and numeracy skills influence the Student’s requiring additional learning performance of workplace tasks such support are to be brought to the as measuring, weighing and attention of YWCA Canberra

YWCA Canberra - Student Handbook YWCA Canberra comprehending written work Making complaints & appeals instructions. YWCA Canberra is committed to To support this approach YWCA providing a fair and transparent Canberra will: complaints and appeals process that includes access to an independent  Assess a student’s language, external body if necessary. literacy and numeracy skills during their enrolment to ensure they have What is a complaint? adequate skills to complete the training; A complaint is negative feedback about services or staff which has not  Support students during their study been resolved locally. A complaint may with training and assessment be received by YWCA Canberra in any materials and strategies that are form and does not need to be formally easily understood and suitable to documented by the complainant in the level of the workplace skills order to be acted on. Complaints may being delivered; be made by any person but are generally made by students and/or  Provide clear information to employers. students about the details of the language, literacy and numeracy What is an appeal? assistance available. YWCA Canberra generally recommend the An appeal is an application by a LLN training courses provided by student for reconsideration of an TAFE. These institutes have unfavourable decision or finding during specialist teachers to support the training and/or assessment. An appeal student’s development. must be made in writing and specify the particulars of the decision or  Refer students to external finding in dispute. Appeals must be language, literacy and numeracy submitted to YWCA Canberra within support services that are beyond 28 days of the student being informed the support available within YWCA of the assessment decision or finding. Canberra and where this level of support is assessed as necessary; Early resolution of complaints & and appeals

 Negotiate an extension of time to In all cases, issues that arise during complete training programs if training and assessment that are the necessary. source of frustration or are in dispute

YWCA Canberra - Student Handbook YWCA Canberra should be resolved at the time, as they working days of the lodgement of occur between the persons involved, the complaint and all reasonable where possible. Sometimes, it will not measures are taken to finalise the be possible and in these cases you are process as soon as practicable. encouraged to come forward and inform us of your concerns with the  The complainant is to be provided confidence that you will be treated a written response to the complaint, fairly. including details of the reasons for the outcome. A written response Complaint and appeals handling must be provided to the complainant within fourteen (14) YWCA Canberra applies the following days of the lodgement of the principles to its complaints and complaint. appeals handling:  Complaints must be resolved to a  A written record of all complaints is final outcome within sixty (60) days to be kept by YWCA Canberra of the complaint being initially including all details of lodgement, received. Where YWCA Canberra response and resolution. YWCA Chief Executive Officer considers Canberra will maintain a complaints that more than 60 calendar days register to be used to record the are required to process and finalise details of the complaint and to the complaint, the CEO must maintain a chronological journal of inform the complainant in writing, events during the complaint including reasons why more than handling process. Records relating 60 calendar days are required. As to complaint handling are stored a benchmark, YWCA Canberra will securely to prevent access to attempt to resolve complaints as unauthorised personnel. soon as possible. A timeframe to resolve a complaint within thirty  A complainant is to be provided an opportunity to formally present his (30) days is considered acceptable or her case at no cost. and in the best interest of YWCA Canberra and the complainant. A  Each complainant may be complainant should also be accompanied and/or assisted by a provided with regular updates to support person at any relevant inform them of the progress of the meeting. complaint handling. Updates should be provided to the  The handling of a complaint is to complainant at a minimum of four commence within seven (7) (4) weekly intervals.

YWCA Canberra - Student Handbook YWCA Canberra  YWCA Canberra shall maintain the of relevant considerations, must act enrolment of the complainant for a proper purpose and must not during the complaint handling take into account irrelevant process. considerations.

 Decisions or outcomes of the Review by an independent person complaint handling process that YWCA Canberra provides the find in the favour of the student opportunity for persons making a shall be implemented immediately. complaint or an appeal who are not  Complaints are to be handled in the satisfied with the outcomes of the strictest of confidence. No YWCA complaints and appeals handling Canberra representative will process to seek a review by an disclose information to any person independent person. To facilitate this, without the permission of YWCA YWCA Canberra will engage a suitably Canberra Chief Executive Officer. qualified and experienced VET A decision to release information to consultant to provide this review third parties can only to be made impartially on behalf of the student. after the complainant has given Review by external agency permission for this to occur. This permission should be given using  Where the complainant or person the Information Release Form. lodging an appeal is not satisfied with the handling of the matter by  Complaints are to be considered YWCA Canberra, they are to have and handled to ensure the the opportunity for a body that is principles of natural justice and independent of YWCA Canberra to procedural fairness are applied at review his or her complaint or every stage of the complaint appeal following the internal handling process. This means that completion of complaint or appeals the complainant is entitled to be process. heard with access to all relevant information and with the right of  Students who are not satisfied with reply. The complainant is entitled to the process applied by YWCA have their complaint heard by a Canberra may refer their grievance person that is without bias and may to the following external agencies: not be affected by the decision. Finally the decision must be made  Unresolved complaints based on logical evidence and the may be referred to the decision-maker must take account Australian Skills Quality

YWCA Canberra - Student Handbook YWCA Canberra Authority - ASQA Online Recognition involves the assessment Complaint Form click here. of previously unrecognised skills and Students are to be advised that knowledge that an individual has ASQA will require the student to achieved outside the formal education have exhausted all avenues and training system. Recognition through YWCA Canberra assesses this unrecognised learning internal complaints handling against the requirements of a unit of procedure before taking this competence, in respect of both entry option. requirements and outcomes to be achieved. By removing the need for  Unresolved appeals in duplication of learning, recognition relation to consumer related encourages an individual to continue issues may be referred to the upgrading their skills and knowledge Office of Fair Trading. through structured education and training towards formal qualifications  National Training Complaints Hotline also and improved employment outcomes. provides an opportunity for This has benefits for the individual and students to lodge their industry. Most importantly, it should be grievance with an external noted that recognition is just another agency who will follow up and form of assessment. investigate their complaint. This Recognition guidelines service can be accessed via the following phone number: 13 38 The following guidelines are to be 73. followed when an application for recognition is received: Recognition of your existing skills & knowledge  Any student is entitled to apply for recognition in a course or In accordance with the requirements of qualification in which they are the 2015 Standards for Registered currently enrolled. Training Organisations, YWCA Canberra provides the opportunity for  Students may not apply for students to apply to have prior learning recognition for units of competence recognised toward a qualification or or a qualification which are not units of competence for which they are included in YWCA Canberra scope enrolled. of registration.

What is recognition?  Whilst students may apply for recognition at any time, they are

YWCA Canberra - Student Handbook YWCA Canberra encouraged to apply before candidate’s ability to adapt prior commencing a training program. learning or current competence to the This will reduce unnecessary context of the intended workplace or training and guide the student industry. down a more efficient path to competence. Forms of evidence toward recognition may include:  Students who are currently enrolled in a training program are eligible to  Work records; apply for recognition in that  Records of workplace training; program at no additional charge.  Assessments of current skills;  Assessment via recognition is to apply the principles of assessment  Assessments of current knowledge; and the rules of evidence.  Third party reports from current and  Recognition may only be awarded previous supervisors or managers; for whole units of competence.  Evidence of relevant unpaid or volunteer experience;

Forms of evidence for recognition  Examples of work products;

Recognition acknowledges that  Observation by an assessor in the workplace skills and knowledge may workplace; be gained through a variety of ways including both formal and informal  Performance appraisal; or learning or through work-based or life  Duty statements. experience. Many of these forms of evidence Like assessment, recognition is a would not be sufficient on their own. process whereby evidence is collected When combined together, with a and a judgement is made by an number of evidence items, the assessor or assessment team. The candidate will start to provide a strong judgement is made on evidence case for competence. YWCA Canberra provided by candidates of the skills reserves the right to require and knowledge that they have candidates to undertake practical previously learnt through work, study, assessment activities of skills and life and other experiences, and that knowledge in order to satisfy itself of a they are currently using. It also candidate’s current competence. includes evidence to confirm a

YWCA Canberra - Student Handbook YWCA Canberra What is national recognition? The following guidelines are to be followed in relation to national National recognition is the recognition recognition: of learning achieved through formal education and training. Under the 2015  Any student is entitled to apply for Standards for Registered Training national recognition in a course or Organisations, qualifications and qualification in which they are statements of attainment issued by currently enrolled. any RTO are to be accepted and recognised by all other RTOs. National  Students may not apply for national recognition allows a student to be recognition for units of competence awarded a unit of competency/module or qualification which are not based on successful completion of the included in YWCA Canberra scope unit which has been previously of registration. awarded.  Whilst students may apply for Evidence requirements national recognition at any time, they are encouraged to apply If you are seeking national recognition before commencing a training you are required to present your program. This will reduce statement of attainment or qualification unnecessary training and guide the for examination to YWCA Canberra. student down a more efficient path These documents will provide the to competence. detail of what units of competence you have been previously issued. You  The student does not incur any must provide satisfactory evidence that fees for national recognition and the statement of attainment or YWCA Canberra does not receive qualification is authentic, is yours and any funding when national that it has been issued by an recognition is granted. Australian RTO. Statements of  National recognition may only be attainment or qualifications should be awarded for whole units of in the correct format as outlined in the competence. Where a mapping Australian Qualifications Framework. guide identifies a partial credit, this You are required to submit copies only will not be considered for national which are certified as a true copies of recognition and applicants will be the original. advised to seek recognition. National recognition guidelines

YWCA Canberra - Student Handbook YWCA Canberra Legislative and regulatory through the elimination or minimisation responsibilities of risks arising from work or from particular types of substances or plant. YWCA Canberra is required to operate in accordance with the law. This The WHS Act covers workers by means we comply with the providing a nationally uniform work requirements of legislative and health and safety laws. This includes regulatory requirements. The following employees, contractors, sub- legislation is a list of the Acts that contractors, outworkers, trainees, work YWCA Canberra has recognised it has experience students, volunteers and compliance responsibilities to. They employers who perform work. also represent obligations to you as a The WHS Act also provides protection student whilst training with YWCA for the general public so that their Canberra. health and safety is not placed at risk During your day-to-day work and when by work activities. participating in training, you will need Section 29 of the WHS Act requires to be aware of the relevant legislation that any person at a workplace, that may impact on your conduct and including customers and visitors, must behaviour. take reasonable care of their own Copies of State and Federal legislation health and safety and that of others can be found on the Internet at who may be affected by their actions http://www.australia.gov.au/topics/law- or omissions. and-justice/legislation/state-legislation (State) and www.comlaw.gov.au They must also cooperate with any (Federal). actions taken by the person The following is a summary of the conducting business or undertaking to legislation that will generally apply to comply with the WHS Act and WHS your day-to-day work and training. Regulation.

Work Health and Safety Act 2011 Privacy Act 1988

The main object of this Act is to The Privacy Act is supported by the provide for a balanced and nationally Australian Privacy Principles which consistent framework to secure the came into effect on 12 March 2014. health and safety of workers and The object of Australian Privacy workplaces. The WHS Act protects Principles is to ensure businesses and workers and other persons against government agencies manage harm to their health, safety and welfare

YWCA Canberra - Student Handbook YWCA Canberra personal information in an open and person) on the grounds of a disability transparent way. of the aggrieved person if, because of the aggrieved person’s disability, the Review the section within this discriminator treats or proposes to handbook that relates to privacy treat the aggrieved person less protection. It provides you with favourably than, in circumstances that information about: are the same or are not materially different, the discriminator treats or  the kinds of personal information would treat a person without the that the entity collects and holds; disability.  how the entity collects and holds For the purposes of subsection (1), personal information; circumstances in which a person treats  the purposes for which the entity or would treat another person with a collects, holds, uses and discloses disability are not materially different personal information; because of the fact that different accommodation or services may be  how an individual may access required by the person with a disability. personal information about the individual that is held by the entity Sex Discrimination Act 1984 and seek the correction of such Objects The objects of this Act are: information;  to give effect to certain provisions  how an individual may complain of the Convention on the about a breach of the Australian Elimination of All Forms of Privacy Principles and how the Discrimination Against Women; entity will deal with such a and complaint; and  to eliminate, so far as is possible,  whether the entity is likely to discrimination against persons on disclose personal information to the ground of sex, marital status, overseas recipients. pregnancy or potential pregnancy Disability Discrimination Act 1992 in the areas of work, accommodation, education, the Sect 5 - Disability Discrimination provision of goods, facilities and services, the disposal of land, the (1) For the purposes of this Act, a activities of clubs and the person (discriminator) discriminates administration of Commonwealth against another person (aggrieved laws and programs; and

YWCA Canberra - Student Handbook YWCA Canberra  to eliminate, so far as possible, younger and older persons, in discrimination involving dismissal of recognition of their particular employees on the ground of family circumstances; and responsibilities; and  to promote recognition and  to eliminate, so far as is possible, acceptance within the community discrimination involving sexual of the principle that people of all harassment in the workplace, in ages have the same fundamental educational institutions and in other rights; and areas of public activity; and  to respond to demographic change  to promote recognition and by: acceptance within the community of the principle of the equality of  removing barriers to older men and women. people participating in society, particularly in the workforce; Age Discrimination Act 2004 and

The objects of this Act are:  changing negative stereotypes about older people.  to eliminate, as far as possible, discrimination against persons on Racial Discrimination Act 1975 the ground of age in the areas of work, education, access to This Act gives effect to Australia's premises, the provision of goods, obligations under the International services and facilities, Convention on the Elimination of All accommodation, the disposal of Forms of Racial Discrimination. Its land, the administration of major objectives are to: Commonwealth laws and programs  promote equality before the law for and requests for information; and all persons, regardless of their  to ensure, as far as practicable, race, colour or national or ethnic that everyone has the same rights origin, and to equality before the law,  make discrimination against people regardless of age, as the rest of the on the basis of their race, colour, community; and descent or national or ethnic origin  to allow appropriate benefits and unlawful. other assistance to be given to Copyright Act 1968 people of a certain age, particularly

YWCA Canberra - Student Handbook YWCA Canberra Copyright is a type of property that is economic prosperity and social founded on a person's creative skill inclusion for all Australians by: and labour. It is designed to prevent the unauthorised use by others of a Providing workplace relations laws that work, that is, the original form in which are fair to working Australians, are an idea or information has been flexible for businesses, promote expressed by the creator. productivity and economic growth for Australia's future economic prosperity Copyright is not a tangible thing. It is and take into account Australia’s made up of a bundle of exclusive international labour obligations; economic rights to do certain acts with an original work or other copyright Ensuring a guaranteed safety net of subject-matter. These rights include fair, relevant and enforceable minimum the right to copy, publish, terms and conditions through the communicate (eg. broadcast, make National Employment Standards, available online) and publicly perform modern awards and national minimum the copyright material. wage orders;

There is no general exception that Enabling fairness and representation allows a work to be reproduced without at work and the prevention of infringing copyright. Where a part of a discrimination by recognising the right work is copied, the issue is whether a to freedom of association and the right substantial part of that work has been to be represented, protecting against reproduced and thus an infringement unfair treatment and discrimination, has occurred. However, there is a 10% providing accessible and effective rule which applies in relation to fair procedures to resolve grievances and dealing copying for the purposes of disputes and providing effective research or study. A reasonable compliance mechanisms. portion of a work may be copied for National Vocational Education and that purpose, and a reasonable portion Training Regulator Act 2011 is deemed to be 10% of a book of more than 10 pages or 10% of the This legislation provides that basis for words of a work in electronic form. the regulation of Registered Training Organisations in Australia. The Fair Work Act 2009 legislation provides the basis for the The main objectives of this Act are to establishment of the National VET provide a balanced framework for Regulator who are the registration cooperative and productive workplace authority for RTOs. A core component relations that promote national of this legislation is that it defines the

YWCA Canberra - Student Handbook YWCA Canberra condition for the registration of an RTO  notifying National VET Regulator of which include: important changes

 compliance with the VET Quality  cooperating with National VET Framework Regulator

 satisfying Fit and Proper Person  compliance with directions given by Requirements the National VET Regulator

 satisfying the Financial Viability Risk Assessment Requirements

YWCA Canberra - Student Handbook