Grill Product Knowledge Test
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Spur 10 Steps of Service & Menu Test Question Sheet Total = 80 marks (Updated November 2005)
Name (full): ______
I.D. number: ______
Store Name: ______
Date: ______
Marks: Service: ______% + Menu: ______% = Total Score: ______%
SERVICE TEST:
1) List the 10 Steps of Service Titles, as per the 10 Steps of Service Video: (10)
1 2 3 4 5 6 7 8 9 10
2) Greetings at the Door: List 2 reasons why is it important to give KIDDIES an extra special greeting at the front door: (2)
3) List 4 important procedures to follow while LEADING guests to their table: (4) 4) When you have seated a table that is not in your bay, what procedures will you follow: (2)
5) Besides introducing yourself & welcoming the guest, what other important info is to be given to the guests on the first visit to the table? (3)
6) List 2 reasons why the speed of the first drinks so important: (2)
7) When may an under aged person drink alcohol. (1)
8) Why must all cans of cool drink/ beer be opened at the table (1)
9) Explain how you would serve a Whiskey & Soda to a guest: (2)
10) When is a good time to offer a guest a second drink; what will you notice about the guests’ first drink? (1)
11) List 3 reasons why we write down our orders at the table, when taking an order: (3)
12) What is to happen if you are unaware of a stock item that the guest has already ordered? (3)
13) What are pre-drops (1) & when are they to be delivered to the table (1)? = (2) What: When:
14) Who has the right of way in the store (who will you let pass first when you are walking in the store): (2)
15) When will you check if a guest is enjoying their meal? (1)
16) What will you NOT ask when checking on your guests meals: (1)
Total of THIS page =______/ 17
Total Service Test = 40 Marks MENU TEST:
1) List 5 Starters that would be suitable to offer to Vegetarian Guests: (5) a d b e c
2) Name the 2 types of Cheeses found in a Nachos Mexicana: (2)
3) List the 2 sauces that are served with the Chicken Wings: (2)
4) List the portion weights of the following items: (6) Spur Spare Ribs: g or g Spur Fillet Grande: g Lamb Chops: g x T-Bone Spur: g or g Kiddies Ribs: g Sole: g
5) List the toppings served on top of each of the following Burgers? (4) Hawaiian Manhattan Mushroom Goodie Guacamole
6) List the questions you will ask a guest if they order a Schnitzel: (3)
7) List the 4 basic Salads that will ALWAYS be found on the Valley: (4) a c. b d.
8) What is the deep fried calamari coated with? (1)
9) Which sauce is served with all the fish dishes? (1)
10) What two sauce options does the customer have when they order a Hot & Saucy Burger? (2)
11) What is a John Lee Special? (2)
Total of THIS page = ______/ 32 12) Describe a Fruit Shake? (3)
13) List the different ingredients found in/on a Caramel Mint Dream? (5)
14) How is the Malva pudding served? (1)
Total of THIS page = ______/ 8
Total = 40 Marks
Test Totals:
Service: Page 1 = ______/ 23
Page 2 = ______/ 17
Service Total =______/ 40
% = Their mark divided by 40 % will equal ______%
Menu:
Page 4 = ______/ 31
Page 5 = ______/ 8
Menu Total =______/ 40
% = Their mark divided by 40 % will equal ______%
Service & Menu Totals =______/ 80
% = Their mark divided by 80 % will equal ______% Please fill in %’s on the top of page 1