<p> Spur 10 Steps of Service & Menu Test Question Sheet Total = 80 marks (Updated November 2005)</p><p>Name (full): ______</p><p>I.D. number: ______</p><p>Store Name: ______</p><p>Date: ______</p><p>Marks: Service: ______% + Menu: ______% = Total Score: ______%</p><p>SERVICE TEST:</p><p>1) List the 10 Steps of Service Titles, as per the 10 Steps of Service Video: (10)</p><p>1 2 3 4 5 6 7 8 9 10</p><p>2) Greetings at the Door: List 2 reasons why is it important to give KIDDIES an extra special greeting at the front door: (2) </p><p>3) List 4 important procedures to follow while LEADING guests to their table: (4) 4) When you have seated a table that is not in your bay, what procedures will you follow: (2)</p><p>5) Besides introducing yourself & welcoming the guest, what other important info is to be given to the guests on the first visit to the table? (3)</p><p>6) List 2 reasons why the speed of the first drinks so important: (2)</p><p>7) When may an under aged person drink alcohol. (1) </p><p>8) Why must all cans of cool drink/ beer be opened at the table (1)</p><p>9) Explain how you would serve a Whiskey & Soda to a guest: (2)</p><p>10) When is a good time to offer a guest a second drink; what will you notice about the guests’ first drink? (1)</p><p>11) List 3 reasons why we write down our orders at the table, when taking an order: (3)</p><p>12) What is to happen if you are unaware of a stock item that the guest has already ordered? (3)</p><p>13) What are pre-drops (1) & when are they to be delivered to the table (1)? = (2) What: When:</p><p>14) Who has the right of way in the store (who will you let pass first when you are walking in the store): (2)</p><p>15) When will you check if a guest is enjoying their meal? (1)</p><p>16) What will you NOT ask when checking on your guests meals: (1)</p><p>Total of THIS page =______/ 17</p><p>Total Service Test = 40 Marks MENU TEST:</p><p>1) List 5 Starters that would be suitable to offer to Vegetarian Guests: (5) a d b e c</p><p>2) Name the 2 types of Cheeses found in a Nachos Mexicana: (2) </p><p>3) List the 2 sauces that are served with the Chicken Wings: (2)</p><p>4) List the portion weights of the following items: (6) Spur Spare Ribs: g or g Spur Fillet Grande: g Lamb Chops: g x T-Bone Spur: g or g Kiddies Ribs: g Sole: g</p><p>5) List the toppings served on top of each of the following Burgers? (4) Hawaiian Manhattan Mushroom Goodie Guacamole </p><p>6) List the questions you will ask a guest if they order a Schnitzel: (3)</p><p>7) List the 4 basic Salads that will ALWAYS be found on the Valley: (4) a c. b d.</p><p>8) What is the deep fried calamari coated with? (1)</p><p>9) Which sauce is served with all the fish dishes? (1)</p><p>10) What two sauce options does the customer have when they order a Hot & Saucy Burger? (2)</p><p>11) What is a John Lee Special? (2)</p><p>Total of THIS page = ______/ 32 12) Describe a Fruit Shake? (3)</p><p>13) List the different ingredients found in/on a Caramel Mint Dream? (5)</p><p>14) How is the Malva pudding served? (1)</p><p>Total of THIS page = ______/ 8</p><p>Total = 40 Marks</p><p>Test Totals:</p><p>Service: Page 1 = ______/ 23</p><p>Page 2 = ______/ 17</p><p>Service Total =______/ 40</p><p>% = Their mark divided by 40 % will equal ______%</p><p>Menu:</p><p>Page 4 = ______/ 31</p><p>Page 5 = ______/ 8</p><p>Menu Total =______/ 40</p><p>% = Their mark divided by 40 % will equal ______%</p><p>Service & Menu Totals =______/ 80</p><p>% = Their mark divided by 80 % will equal ______% Please fill in %’s on the top of page 1</p>