Responsible To: Director of Community Services

Person Specification

Job Title: General Assistant Job Ref: OP763

Attributes Essential Selection or method Desirable A=Application I=Interview T=Test

E Basic food preparation and service of food E A&I C

N Working in a busy kitchen Environment E I Experience of working in a large multi-skilled D A&I R organisation E

P A&I X E

& E Basic Food Hygiene Certificate – Level 1 A&I N G O N I I

T NVQ in basic food preparation / cooking E

N A&I I A A C R U

T A&I D E A&I

E School Food Plan and legislation in relation to E A&I G

D food served in schools. E L

W A&I O N K

L D Operation of electronic cash collection systems E A&I S A N E A C I

I T I S N Good Organisation Skills E A&I L L H I L I C B E K A Knowledge of or involvement in the catering E

T A&I S business Knowledge of health and safety procedures / E systems Knowledge of food safety management systems D

Working knowledge of vending machines - if D appropriate Assistance with preparation of food for functions D

Creativity and presentation skills D

I Communicate Effectively A&I R E

N Being customer focussed A&I E G

S Effective Team Working A&I E I C

N Personal Organisation and Effectiveness A&I E T E

P Personal Development A&I M

O Making the most of Information and A&I C

r Communications Technology

e ) h w t r o l u f e

e s e e s

n i e l s e a d i e l u g P (

S A&I R

O A willingness to be flexible in a changing A&I T environment C

A A&I F

A A&I N O I T I A&I D D A A&I A&I

Competencies The main purpose of the above competencies is to define the standards of behaviour required by the Company. All employees are expected to perform satisfactorily to the generic employee competencies which are reviewed as part of Solution SK Performance and Development Review scheme for all employees.

Competency Definition Communicating  Communicate effectively face to face, by telephone or written Effectively word with a diverse range of people  Make effective use of new technology in communications contribution

Being customer  Provides excellent customer service focussed  Develops and maintains positive working relationships with customers  Contributes to the continual improvement of services

Effective Team Working  Develops and maintains positive working relationships with other team members  Develops positive working relationships with other teams both within and outside the Company (e.g. “colleagues” in the voluntary sector or health service)  Contributes to the achievement of team goals

Personal Organisation  Achieves personal objectives on time and to the agreed standard and Effectiveness whilst having consideration for the effect on others

Personal Development  Take responsibility for the development and learning of self and others

Making the most of  Can operate all technology necessary for the job role Information and Communications Technology

An assessment is carried out by the employee and their manager. The results are discussed as part of the Personal Development Review meeting.