Job Description and Performance Standards s1

POSITION DESCRIPTION

Job Title: Administrative Staff I

Date Updated: January 2017

Direct Report: Front Office Manager

FLSA Status: Non-Exempt/Full-Time

Hours Worked: 40+/week

BASIC PURPOSE

General knowledge of tasks required for the operations of the front desk and scheduling in an outpatient facility.

MINIMUM REQUIREMENTS

 A minimum of one year previous medical office experience (radiology preferred).  Ability to do essential duties.  Ability to read, understand, write, speak and follow English instructions. Bilingual abilities preferred.  Ability to speak clearly and concisely for effective communication.  General knowledge of insurance benefits.  Must be able to type 25 words per minute.

MENTAL AND EMOTIONAL REQUIREMENTS

 Ability to use excellent communications skills.  Ability to manage stress appropriately.  Ability to manage time efficiently.  Ability to handle multiple projects and prioritizes effectively.  Ability to work alone and/or with others effectively.  Ability to work in close proximity to others in a distracting environment.  Possesses common sense understanding to carry out instructions furnished in written, oral and diagram form.

ESSENTIAL FUNCTIONS Essential functions are critical or fundamental to the performance of the job. They are the major functions for which the person in the job is held accountable. The following are the essential functions of the job.

Duties: 1. Greet and check-in patients in a prompt, pleasant and helpful manner. 20% 2. Schedule, coordinate, reschedule and confirm patient appointments. Relay necessary messages to staff. 20% 3. Answer incoming calls in all job capacities. 16% 4. Verify patient information, prior exams and history, and thoroughly document necessary information in RIS system. 10% 5. Collect appropriate co-pay, co-insurance or deductible at the time of service and strictly adhere to cash bank procedures/policy. 8% 6. Obtain insurance information regarding co-pays, deductibles and percentage payments. 7% 7. Assist department with verification of benefits and authorizations as needed. 6% 8. Scan referrals into system for calling and scheduling patients from work list. 5% 9. Coordinate film/report pickup and delivery, as needed. 4% 10. Perform additional duties in medical records as assigned. 3% 11. Performs other duties and/or special projects as assigned. 1% ANALYSIS OF PHYSICAL DEMANDS

Physical Demands: Description:

 Standing This position occasionally requires standing to scan, fax and copy job related documents to carry out job duties.

 Walking This position frequently requires walking short distances of up to 100 yards to communicate with patients, staff, doctors, vendors, and direct report.

 Sitting This position consistently requires sitting for a majority of the day to complete essential job duties on the computer and telephone.

 Lifting This position occasionally requires lifting objects weighing up to 20 lbs. for short distances to carry out essential job related duties.

 Carrying This position occasionally requires carrying objects weighing up to 20 lbs. for short distances to carry out essential job related duties.

 Pushing This position occasionally requires pushing objects weighing up to 20 lbs. when moving front desk equipment or chairs to carry out essential job duties.

 Pulling This position occasionally requires pulling objects weighing up to 20 lbs. when moving front desk equipment or chairs to carry out essential job related duties.

 Reaching This position consistently requires reaching with hands and arms less than 2 feet in all directions for items necessary to complete job duties (i.e. stapler, paper clips, phone, keyboard, calculator)

 Handing This position frequently requires handing paper, clipboards or objects to patients, staff, doctors, and vendors to carry out essential job duties. Climbing

Balancing

 Bending This position occasionally requires bending/leaning from the waist in all directions to carry out essential job duties. Stooping

 Kneeling This position rarely requires kneeling to assist with possible computer issues.

Crouching

Crawling

 Speaking This position consistently requires verbal abilities to effectively communicate with patients, co-workers, doctors, and vendors on a daily basis to reach optimal work outcomes of the position.

 Hearing This position consistently requires auditory abilities to efficiently listen and effectively communicate with doctors, vendors, co-workers, and staff to carry out essential job duties.

 Seeing This position consistently requires acute visual abilities to enter patient data in the RIS system, document information for the patient’s electronic chart and read patient related documents, authorization forms, insurance verification documentation, insurance cards, physician requests, and other job related paperwork to carry out essential job duties. Depth

Perception

Color Vision Is this position closely, moderately or minimally supervised? Closely Explanation: This position is closely monitored by the Lead Admin I.

Does this position have supervisory responsibility (i.e. responsible for hiring, firing, performance appraisals, etc.)? No

Does this position have access to confidential information? Yes Explanation: The Administrative Staff I position has access to confidential information such as social security numbers, dates of birth, and HIPAA information for all patients seen at the outpatient facility.

Does this position have access to or handle company funds? Yes Explanation: The Administrative I position has access to limited company funds consisting of co-pays and deductible amounts collected by cash, check or credit card on a daily basis from patients seen at the facility.

Is it important to this position the incumbent be able to read, write and communicate fluently in English? Yes Explanation: A majority of affiliated personnel and patients communicate with our facilities in English. Bilingual abilities are preferred.

What kind of work experience (including length of time), training, and/or level of education is necessary for this position? This position requires a minimum of two years of previous medical office experience, radiology is preferred. Previous experience in scheduling is required. Authorization/verification is preferred, but not required. Knowledge of Nevada insurance carriers is preferred.

List any technical skills (typing, computer skills, etc.): The skills required by this position include, but are not limited to, typing, computer literacy, faxing, scanning, copying, and knowledge of data entry on a RIS system.

What other special training and/or abilities are necessary to qualify for this position? The Administrative Staff I must possess skills, aptitudes, and abilities to perform each essential job duty proficiently. Superior interpersonal and problem solving skills are required for this position to communicate with staff and patients. Bilingual abilities are preferred.

Working Conditions

Are there particular working conditions associated with this position that should be noted (i.e., working environment, hours of work, travel, work space, etc.)? Yes Explanation: The working environment is in a medical office setting that can be moderately loud at times because of the machinery. This position will carry out his/her duties in an average sized workspace. The hours of work may vary, depending on necessity. Some overtime may be required. Some travel may be required.

After reading this job description, are you able to perform the essential functions of the job for which you are applying, with or without reasonable accommodations? YES ____ NO ____

ACKNOWLEDGEMENT

This job description reflects management’s assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned due to reasonable accommodation or other reasons. I have received, read, understand and will comply with the Administrative Staff I’s job description.

Signature of applicant ______Date: ______