Response Standards for Regulation and Enforcement

Regulation and Enforcement, consisting of Environmental Health, Licensing and Trading Standards, have standards for dealing with requests for service.

These consist of a number of days for a first response and the expected time for a matter to be resolved. These are shown below:

Request for Service Response Days Completion Days

Vibration 4 90 Nuisance 4 60 Drains Blocked 1 5 Drainage Enquiries 3 5 CCTV Drainage Survey 4 15 Odour 4 50 Odour-Agriculture 4 50 Odour-Commercial 1 50 Odour-Food Premises 4 50 Bonfire-Commercial/Industrial 1 14 Bonfire-Domestic 2 35 Cable Burning 1 1 Dust/Grit 2 50 Fumes 2 38 Smoke-Chimney Commercial 1 14 Smoke-Chimney Domestic 4 28

Information can be made available in other formats such as Braille or Audio Tape on request. If you know someone who may need this service, please contact a member of staff for more information or if you need any other help or advice. www.doncaster.gov.uk Flooding 2 7 Refuse Nuisance 4 50 Health and Safety-Welfare issues 4 28 Health and Safety-Health or Safety issues 2 28 Health and Safety-Customer Complaint 2 28 Sunday Trading 2 28 Health and Safety-General Enquiry 4 42 Animal Health 2 35 Animal Health Vehicle Cleansing 1 28 Cattle Passport Notification 4 21 Environmental Information Regulations 3 60 Animal Licensing 4 28 Stray Dogs Contained 1 14 Lost Dogs 1 1 Stray Dogs Not Contained 1 14 Food Out Of Condition 3 42 Food Dirty Container 3 42 Food Extraneous Matter 3 42 Food Mouldy 3 42 Food Unfit 1 42 Unsatisfactory Food Premises 3 14 Unsatisfactory Food Stall 3 14 Unsatisfactory Food Vehicle 4 14 Unsatisfactory Food handling 1 14 Request For Advice Food 2 10 Asbestos 1 30

Information can be made available in other formats such as Braille or Audio Tape on request. If you know someone who may need this service, please contact a member of staff for more information or if you need any other help or advice. www.doncaster.gov.uk Air Quality 1 28 Swimming Pools 2 7 Dirty/Verminous Premises 3 90 Home/Primary Authority Enquiry 4 42 Noise Reports From Airport 4 28 Out Of Date Food 3 28 Labelling Of Food 3 28 General Enquiry 3 28 Licensed Driver Complaint 3 30 Licensed Vehicle Complaint 3 30 Licensing Complaint 3 30 Licensed Premise Complaint 3 30 Light Pollution 4 90 Noise Heavy Industry/Manufacturer 3 60 Noise - Light Industrial 3 60 Noise - Agricultural 3 60 Noise - Pubs/Clubs 4 60 Noise - Service Station 4 60 Noise - Food Premise 4 60 Noise - Fireworks 4 60 Noise - Other Retail 4 60 Noise - Sports/Leisure 4 60 Noise - Commercial Alarms 4 60 Noise - Domestic DIY 4 60 Noise - Neighbours 4 60 Noise - Parties 4 60

Information can be made available in other formats such as Braille or Audio Tape on request. If you know someone who may need this service, please contact a member of staff for more information or if you need any other help or advice. www.doncaster.gov.uk Noise - Playing Music 4 60 Noise - Dogs/Animals 4 60 Noise - Domestic Alarm 1 1 Noise - Domestic Other 4 60 Noise - Construction/Demolition 2 60 Noise - Vehicle Alarms 1 1 Noise - Music From Car 4 60 Noise - Loud Speakers 1 60 Noise - Aircraft 4 28 Noise - Scramble Bikes 4 60 Smokefree Complaint 4 28 Smokefree Enquiry 4 10 Trading Standards Consumer Complaints 4 30 Trading Standards Business Complaints 4 30 Responsible Retailer Complaint 4 30 Scam Complaints 1 30 Referral From Consumer Direct 4 30 Door Step Crime Complaints 1 30

For more information contact: Write to: Doncaster Council, Regulation and Enforcement, Civic Office, Waterdale, Doncaster, DN1 3BU Telephone: 01302 737573 Email: Type email [email protected] Website: www.doncaster.gov.uk Information can be made available in other languages, or other formats such as Braille or Audio Tape, on request. Please ask a member of our staff for more information, or if you need any need any other help or advice. They can arrange to speak to you in your own language if you need them to. Information can be made available in other languages, or other formats such as Braille or Audio www.doncaster.gov.ukTape, on request. Please ask a member of our staff for more information, or if you need any need any other help Information can be made available in other formats such as Braille or Audio Tape on request. If you know someone who may need this service, please contactor advice. a member of staff for more information or if you need They can arrange to speak toany you other in help your or advice own. language if you need them to. Save upto 50% with your CHAMPION SPORTS pass, which is available to young people aged 5-18 years whowww.doncaster.gov.uk live in Doncaster. Children under the age of 5 are free www.doncaster.gov.ukTel : 01302 323000 for further details