Date Last Updated: Date Article Was Changed Or Reviewed for Continued Use

eno stylus fails to pair, using new eno app & receiver.

07.31.2013

SYMPTOMS: User reports pairing issues, during a first installation or after an update to “SMART” software. “SMART” software installs drivers, com ports and HID entries; causing our connection to be interrupted or blocked.

Next go to your device manager, by typing device manager from the start up menu. Note: “Be sure to verify with the user or installer that they do not have physical devices depended on this HID entries such a remotes, SMART BOARDS”. Once there select the SMART HID, right click and uninstall it.

Be sure to click also to remove its software as noted below, and then click ok to complete the removal.

Steelcase Inc.  P.O. Box 1967  Grand Rapids, MI 49501-1967  USA  www.steelcase.com 1 Do not restart when prompted as you will need to remove the 2nd entry labeled “SMART Virtual TabletPC”

Next select the SMART Virtual PC and follow the same step as above, but this time when prompt to reboot, please do so.

Steelcase Inc.  P.O. Box 1967  Grand Rapids, MI 49501-1967  USA  www.steelcase.com 2 After rebooting, go back and manually or auto pair your eno stylus.

CATEGORIES: ēno One, Windows 7, 32, 64x KEYWORDS: ēno, pairing, PVDriver, eno app, SMART NOTEBOOK, SMART Software

Steelcase Inc.  P.O. Box 1967  Grand Rapids, MI 49501-1967  USA  www.steelcase.com 3