<p>eno stylus fails to pair, using new eno app & receiver.</p><p>07.31.2013</p><p>SYMPTOMS: User reports pairing issues, during a first installation or after an update to “SMART” software. “SMART” software installs drivers, com ports and HID entries; causing our connection to be interrupted or blocked.</p><p>Next go to your device manager, by typing device manager from the start up menu. Note: “Be sure to verify with the user or installer that they do not have physical devices depended on this HID entries such a remotes, SMART BOARDS”. Once there select the SMART HID, right click and uninstall it.</p><p>Be sure to click also to remove its software as noted below, and then click ok to complete the removal.</p><p>Steelcase Inc.  P.O. Box 1967  Grand Rapids, MI 49501-1967  USA  www.steelcase.com 1 Do not restart when prompted as you will need to remove the 2nd entry labeled “SMART Virtual TabletPC”</p><p>Next select the SMART Virtual PC and follow the same step as above, but this time when prompt to reboot, please do so.</p><p>Steelcase Inc.  P.O. Box 1967  Grand Rapids, MI 49501-1967  USA  www.steelcase.com 2 After rebooting, go back and manually or auto pair your eno stylus.</p><p>CATEGORIES: ēno One, Windows 7, 32, 64x KEYWORDS: ēno, pairing, PVDriver, eno app, SMART NOTEBOOK, SMART Software</p><p>Steelcase Inc.  P.O. Box 1967  Grand Rapids, MI 49501-1967  USA  www.steelcase.com 3</p>