Features and Benefits of IP Communications - Integrated Access and IP Trunking

Verizon's Voice over IP (VoIP) portfolio of Trunking products provide customers the ease and efficiency of one network for both voice and data services. The benefits of Verizon VoIP's portfolio of feature-rich products include:

 One converged network for voice and data, reduced from two separate voice and data networks, resulting in lowers costs for our customers.  One network for voice and data also makes network management easier. Any number of sites can be accessed from any location via the Internet.  Services and features are managed through a familiar, web-based portal using intuitive click-and-point controls, including for easy moves, adds, and changes. Offers flexible growth choices and the ability to support remote locations since the service is scalable and interchangeable with other VoIP services.  Offers versatile service options, which provide the advantages of VoIP while eliminating the need for updating PBX equipment and the capital expenditure required for premises- based solutions.

VoIP delivers Enterprise-Class features to large and small customers alike. Verizon VoIP packages also deliver the administrative and end-user productivity-enhancing applications to help telecom managers easily operate and control their networks.

Feature Availability

Feature availability of Verizon VoIP products varies.

A detailed description of Basic Feature Descriptions and Call Types, Compression, Management Options, Lines Features, and Optional Feature Descriptions supported by VoIP follows.

Basic Feature Descriptions and Call Types

Feature Description Benefit Additional Notes

Outbound Long Offers network gateways to Voice and data calls Distance Calls the Verizon long distance over one network. telephone network, allowing the customer to complete off- net calls. Inbound/Outbound Customers can dial local calls Allows VoIP Local Calls from their Session Initiation customers to place (network-based) Protocol (SIP) phone or local, long distance, public switched telephone and data services network (PSTN) phone. over the same Replaces the need for a facilities in Verizon connection to the Local local areas. Exchange Carrier (LEC).

With the products ordered a la carte, users can have a Direct Inward Dialing (DID) number (public phone number) assigned to their SIP phone or a PBX phone behind an Enterprise gateway. Local number portability will also be supported. Private Dial Plan Company can assign their Companies can own private number plan create their own between locations. IPT and virtual phone network IPIA can support a private for ease of use and dial plan with the following long distance cost parameters: savings.

Location code + digits from assigned public number (minimum 5 digits)

Note: This option is currently not available for LD-only customers, since it will require a local number from which the private number will be derived. Direct Inward Dial Users are assigned a 10-digit Allows callers to Available – DID directory number that can be cost-effectively reach telephone used to place or receive calls an extension directly numbers are directly to this phone, without from the PSTN purchased in forcing access via a central without having a blocks of 20 number. Incoming and separate line. outgoing calls can be placed/received via the phone. Remote calling Ability to set up a remote call Voice and data calls into private dial in number for private dialing over one network. plan (Voice VPN) plan (i.e., 1-800-USE-VNET). Vnet Dial Plan Provides the flexibility to have Enhances the Integration VoIP and traditional Vnet seamless integration sites share a common dial of VoIP and plan. traditional Vnet services. Note: VoIP integration with Vnet is restricted to 7-digit dial plans only.

Integration is not currently available to customers with LD only services. Inbound 8XX Calls Basic toll-free routing and Voice and data calls Available for termination. over one network. switched terminations Both switched and dedicated depending on toll free terminations are VoIP service available. and country of termination. Note: Termination of 800 services to LD-only services is currently not supported.

Calls are rated at standard toll-free rates. Bills and reporting generated via standard toll-free systems.

Note: 900 calling is not supported. All 900 calls are blocked so a VoIP user will not be able to dial a 900 number.

Compression

Feature Description Benefit Additional Notes

G. 711 Uncompressed voice (includes Total quality voice. Codec the bandwidth needed for Support frame or IP headers). G.729 and Compressed voice using the Requires less IP Trunking G.729A G.729 and G.729A codec bandwidth per call, customers need to Codec (includes frame relay and/or IP (approx. 38K per call check IP PBX Support headers). vs. 88-100K for G.711) vendor for while still maintaining limitations good call quality. supporting Verizon's Business implementation of SIP standard and limitations for supporting G729. T38 Codec T38 is the delivery of Fax over Provides a more cost Customer CPE Internet Protocol (FoIP) utilizing effective solution for initiates the T38 ITU recommendation T.38 as the customer as T.38 invite, not the the delivery method. provides greater Verizon network. compression for fax The customer CPE traffic must be enabled to support T38. Refer to the CPE matrix to see what CPE supports T38 and which equipment may have caveats. Note: Not available with IP Flex or “designless” services. Available in U.S. and EMEA, APAC coming soon. G.722 High Definition Voice /Audio Provides an enhanced Only available with audio quality that is IP Trunking. Uses greatly superior of a about the same regular landline or bandwidth as mobile phone call. G.711. Inter enterprise only and both ends must have VIPER enabled. H264 Video Codec Provides a point- to- IP Trunking only, point high definition and inter enterprise video call between inter only. Both ends enterprises where both must have VIPER ends are VIPER enabled. enabled.

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Management Options

Feature Description Benefit Additional Notes Administrator Web portal that empowers Allows administrator easy Web a business administrator to access to configure Dashboard provision services for features and settings. subscribers, a location, or the entire enterprise.

Caller ID with Enables the administrator Administrators can manage Number to configure each of the the appearance of all displayed subscriber calling calling line IDs. numbers. This information is visible to subscribers in their profiles as read-only.

Caller ID with Provides the name and Gives call recipient Caller ID with Name number of the location (or location-level information. Name (Inbound) (Outbound) company) who is calling. is an optional Verizon enters Customer billable feature. Name/ANI in database and See details in passes to the terminating the Optional switch & if terminating feature section carrier supports inbound listed below. CNAM and has the number in their database the VoIP CNAM will appear on the terminating end

Calling Plan The Incoming Calling Plan Enables administrators to Incoming is configured via the block specified incoming Verizon Enterprise Center calls to their company Location Dashboard web and/or key or PBX groups. interface. In addition to being able to configure which types of calls each key or PBX group user is restricted from receiving (e.g., intra-location), administrators may regulate incoming calling by restricting specific digit patterns. This is done with the Digit String feature in the administrator web portal.

The Incoming Calling Plan also enables administrators to reject the following types of incoming calls:

 Collect calls  Calls from within the location  Calls from outside the location

Note: Calls can not be blocked by NPA-NXX. Calling Plan The Outgoing Calling Plan Enables administrators to Outgoing is configured via the block key or PBX groups Verizon Enterprise Center users from making certain Administrator Dashboard types of outgoing calls, web interface. In addition to such as long distance, toll, being able to configure or premium numbers. which types of calls each key or PBX user is restricted from making, administrators may regulate outgoing calling by restricting specific digit patterns. This is done with the Digit String feature in Administrator web portal. Calling Plan In addition to blocking or The Enhanced Calling Plan Outgoing allowing given call types provides administrators Enhanced and digit strings, with even greater degree of administrators have the control over outgoing calls following options for made from within their configuring the outgoing location. calling profile of their location. Administrators can choose from different types of call restrictions including:

 Location Calls from within the subscriber's location.  Local Calls within the same geographic region.  Toll Free calls to numbers beginning with 1, usually followed by 800, 877, or 888.  Toll Chargeable calls within the same geographic region.  International Chargeable calls to other countries.  Operator Assisted Calls made with the chargeable assistance of an operator.  Chargeable Directory Assistance Chargeable calls made to Directory Assistance such as 411 or 555-1212.  Special Services I Calls to 700 numbers. These calls may or may not be chargeable.  Special Services II (Reserved for system administrators discretion.)  Premium Services I Chargeable calls to 900 numbers.  Premium Services II Chargeable calls to 976 numbers.  Casual 1010XXX chargeable calls, such as 1010321.  URL Dialing Calls made to URLs, which are outside of the location (for example, to an e- mail address outside of the location).  This call type is reserved for future VoIP product enhancements.

Call reporting Billing reports can be Ease of administrative details via generated daily, weekly, management. web screen monthly for call detail and printable via website.

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Line Features

These line features are provided with IP Integrated Access configurations that use a premise key system, or require an analog line port; sites are assigned basic/simple "Key Line" feature package. Note: The following line features are NOT available to Customer's IP PBX or PBX with DID service requirements (IPIA with PRI interface or IP Trunking services); except to DIDs/TNs also subsribed to HIPC hybrid feature package (available in the United States only). Instead, these Customer's sites are assigned a "PBX Group" feature package, which does not contain 'line' features below.

Simple Key Line Package

Feature Description Benefit

Call Enables an Administrator to redirect all Same feature functionality as Forwarding incoming calls to another phone PBX/Centrex. Administrators can Always number. If activated, an administrator easily redirect all incoming calls must specify the forwarding number. by using the web portal or by Activated with star code. Customer dialing a feature code. Administrators can activate /deactivate and configure the feature via the Note: Existing customers will not Integrated Administration Console with be charged until they are Bulk Load Function. migrated to E2E. Pricing will be an MRC for each TN and is TBD. Call Enables customer to redirect calls to Users can easily route calls to Forwarding another destination when an incoming another number if their line is Busy call encounters a busy condition. busy; feature can be Feaure is activated, by dialing a feature activated/deactivated by using code and user must specify the the web portal or by dialing a forwarding number. Feature is feature code. deactivated via a feature code. Customer Administrators can activate Note: Existing customers will not /deactivate and configure the feature via be charged until they are the Integrated Administration Console migrated to E2E. Pricing will be with Bulk Load Function. an MRC for each TN and is TBD. Call Enables a user to redirect calls to Users can easily route calls to Forwarding No another destination when an incoming another number if they don't pick Answer call is not answered within a specified up; feature can be number of rings. If activated, a user activated/deactivated by using must specify the forwarding number and the web portal or feature codes. the number of rings before forwarding. Feature is activate/deactivated via a feature code. Customer Administrators Note: Existing customers will not can activate /deactivate and configure be charged until they are the feature via the Integrated migrated to E2E. Pricing will be Administration Console with Bulk Load an MRC for each TN and is TBD. Function. Call Forward Calls can be redirected to a alternate The Feature can be turned on / Unreachable Telephone Number, if the IP Address is off by the Customer Admin using unreachable. CSSOP.

Note: Existing customers will not be charged until they are migrated to E2E. Pricing will be an MRC for each TN and is TBD. Call Return To call back the last party that called, Enables a user to call the last the user dials the call return feature party that called, whether or not code. The system stores the number of the call was answered. the last party to call, and connects the user to that party. Call Transfer To initiate Call Transfer, the user Enables a user to make a three- depresses the flash hook and dials the way call with the caller and add- add-on party. When the call is on party before transferring the answered, the user depresses the flash caller. hook and forms a three-way call with the add-on party and caller. To transfer, the user hangs up causing the caller to be connected to the add-on party. Call Waiting When a second call is received while a Enables a user to answer a call user is engaged in a call, the user is while already engaged in another informed via a call waiting tone. To call. answer the waiting call, the user depresses the flash hook. The user connects with the waiting party and holds the original party. By depressing the flash hook, the subscriber reconnects to the original party and holds the waiting party. The feature completes when any party hangs up. Flash Call Enables users to hold a call for any Users can use call hold Hold length of time by flashing the switch- functionality from any phone; hook on their phone and dialing the even one without robust call respective feature activation code. control functionality. Parties are reconnected again when the switch-hook is flashed and the feature activation code is dialed again.

To enable the feature users flash the phone (press the flash button or press the hang up button once), dial the feature access code, and make the second call. The user flashes the phone to toggle between the calls. Last Number Enables users to redial the last number Easy-to-use last number redial. Redial they called by clicking the "Redial" button by dialing a feature code (e.g., *66). Configurable Provides each location administrator Enables Administrators to control Feature Codes with the option to specify the feature feature code commands. codes (a.k.a., star codes) associated with their services (e.g., Last Number Redial, Call Return) via the Verizon Enterprise Center Administrator Dashboard web portal. Users can see, but not edit, the star code associated with each service at any time by referencing their Verizon Enterprise Center Personal Dashboard web portal.

Enables Administrators to configure two different feature access codes for the same service. For example, *69 and #81 could both be used to enable Call Return.

Note: Feature access code can be two to five characters long; consist of digits (0-9) and the special characters * and #. The special characters can occur only in the first two positions; and the last character must be a digit. Series The Series Completion service can be Supports key system Completion assigned to a selected series of lines to functionality. forward calls on a busy condition. It is a form of hunting in which the next line in the series completion group is tried in a prearranged order, without any limit on the number of sequential forwards. The call is only forwarded if the subscriber's line is busy. If the user's line is not busy then the network will route the call according to the rules that have been configured for a "no answer" condition.

This service is used to support Key System functionality. Key systems typically ring all available lines in a specified order for incoming calls, regardless of the number dialed to reach the company. For example, when calling a tech support hotline, the subscriber dials (515) 555-HELP. That number attempts to ring line 1 of company. If line 1 is busy, it will attempt to ring line 2. If line 2 is busy and so on. If all lines are busy, the call can be sent to or another assigned service of the series completion group. Three-way To initiate a three-way call while Enables a subscriber to make a calling engaged in a regular two-party call, the three-way call with two parties, subscriber depresses the flash hook where all parties can and dials the third party. Before or after communicate with each other. the third party answers, the subscriber depresses the flash hook and forms a three-way call with the two parties. To drop the third party, the subscriber depresses the flash hook and is reconnected with the original party in a regular two party call. If the subscriber hangs up, all parties are released.

Note: With Flash Call Transfer, the conference does not end when the phone is replaced on the hook, since the callers are transferred together.

Optional: Hybrid Line Features (US only) These line features are only available to DIDs/TNs that have ordered HIPC hybrid feature package. *The end user access these features using to the Client Web Portal.

Feature Description Sequential Ring This service sequentially attempts to dial user specified destination (aka - Find Me numbers to reach the user. Follow me)* Enables subscribers to access and use their VoIP service from any end Remote Office* point, on-net or off-net (e.g., home office, mobile phone). Simultaneous Ring enables subscribers to have multiple phones ring Simultaneous Ring- simultaneously when any calls are received on their VoIP phone number. Personal The first phone to be answered is connected. Caller can also select to have (aka - Call Blast)* simultaneous devices not ring while already on a call or ring on all incoming calls.

Optional Feature Descriptions

Feature Description Benefit Additional Notes

Account Enables the tracking of calls Ability to manage Accounting codes are optional Codes made outside of the location by costs and to billable for IASA, but are prompting users for an account generate revenue included for no additional code. With this service, codes by providing the charge with ICP/IAC. are not validated (see tools to bill back Authorization Codes). charges to clients. Administrators manage their account codes via their Verizon Customer Center Location Dashboard web portal.

There are three types of access:

 Non-restricted Subscribers are exempted from providing an Account Code.  Restricted, Mandatory Usage Subscribers are automatically prompted for an Account Code whenever applicable.  Restricted, Optional Feature Access Code (FAC)-based Usage Subscribers are not prompted for an account code and instead (optionally) dial a FAC to specify an account code. If a subscriber does not enter a FAC, their call proceeds as usual.

Voluntary Account Code Provides the option for users to enter an account code for a call by dialing a feature code before the call, or by flashing the switch- hook during a call and then dialing the feature code (e.g., to register an incoming call from a client).

Note: Code Length is 2 - 14 digits. Authorizatio Prompts users for an Ability to manage Authorization codes are n Codes authorization code when making costs by limiting optional billable for IASA, but calls outside of the location. Calls calling capabilities are included for no additional will not be connected unless a to subscribers with charge with ICP/IAC. valid code is entered. specifically- Administrators manage their assigned access. authorization codes via their Verizon Enterprise Center Dashboard web portal. A user can not have this service and the Account Codes service enabled at the same time.

There are two types of access:

 Non-restricted – Subscribers are exempted from providing an Authorization Code.  Restricted – Subscribers are automatically prompted for an Authorization Code whenever applicable.

Note: Code Length is 2 - 14 digits. Auto The Auto Attendant serves as an The administrator Attendant automated receptionist that can fully configure answers the phone and provides the Auto Attendant a personalized message to through any web callers with options for browser in a few connecting to the operator, clicks of the dialing by name or extension, or mouse. connecting to up to six configurable extensions (e.g., 1 = Auto Attendant Marketing, 2 = Sales, etc.). supports one-key Configuration via the Verizon dialing and Enterprise Center Administrator operator dialing as Dashboard web interface also well as name and allows for hours of operation to extension dialing be modified, with different for subscribers at a options available for hours that location. Each is the company is open or closed. fully configurable by the location or Each VoIP location can have its administrator. own Auto Attendant and using the transfer function, Auto Auto Attendant is Attendants can be nested always up to date together creating a seamless with the nationwide Auto Attendant. (e.g., subscribers for the enterprises main Auto Attendant associated is configured to seamlessly route location. to the Auto Attendant of a particular department or Auto Attendant location). features an embedded night If using the dial by name or service profile that extension option, the users listed is automatically will be those associated with the activated outside specific location Auto Attendant. of business hours.

The auto attendant can now be configured to allow callers to dial an extension from the first level menu.

In addition, administrators can now allow name dialing from a combined first name and last name in addition to the last name and first name list. Auto The Auto Attendant can be set This flexibility Attendant – with multiple time ranges for gives customers Enhanced example (9 a.m. - 11 a.m. and 1 the added flexibility Business p.m. - 2 p.m.) and support to treat calls via Hours different hours on different days. their Auto Attendant differently for different times of the day as well as days of the week. Auto An administrator can create an This flexibility Attendant – unlimited number of holiday prevents Holiday schedules for their Auto administrators Schedule Attendant. Up to a maximum of from having to 20 dates or date ranges can be manually enter entered per schedule. dates for every holiday. Caller ID Verizon provides the VoIP Delivers the calling Calling Party name will only be with Name subscriber the name of the party's information available for customers (Inbound) calling party. If name is not to the VoIP end provisioned on ICP/IAC. available, city/state will be user. populated.

Location level feature so all numbers at the location will have this feature either ON or OFF.

This feature is optional billable for contracts signed after April 21, 2010. The fee is $1.50 MRC per cc.

Voicemail Verizon offers an integrated VoIP Customers can Note: For individual voicemail Voice mail (configured via IAC retrieve voice notification to work for IP and contracted w/ VoIP service) messages using Integrated Access the customer The platform for Verizon VoIP their phones or should have an individual voicemail is IBM Message receive, access, DID/Mediatrix port/Adtran port Center. It offers a fully redundant and forward assigned to each user behind and scalable architecture messages via e- their analog Key System or capable of supporting millions of mail. TDM PBX. If the customer is users. sharing or pooling incoming VoIP facilities among multiple Also available outside of VoIP, stations that do not have an voicemail can be order/contract individual PSTN number separate via National Unified assigned, then a group mailbox Message Service (NUMS) See would need to be established, link since there would be no method https://insite.vzbi.com/topic.aspx to provide individual mailbox ?portfoliokey=1836&productGrou notification to those users pKey=1834&categorykey=23&to pickey=1530&subtopickey=57 .

IP Business Bundles that require voicemail can only be ordered via the IAC portal by the Customer. VOIP IP VIPER is a location level flag that Enables free Enterprise allows Verizon VoIP customer Verizon VoIP Routing calls to be routed IP end-to-end. Business to “VIPER” Verizon VoIP customers that Business calling have VIPER enabled on both which provides ends of the call will not be cost savings for charged domestic or international the Customers by long distance per minute reducing their LD charges. minutes/costs.

Location Allows Customer Administrators Easily redirect Call to intercept calls for an entire traffic when there Intercept location while providing is a location wide informative announcements and outage or alternate routing options. emergency.

Note: This can be done at a group level or a TN level. It is only available for customers provisioned on ICP/IAC. VARRS Provides SBC geo-redundancy VZ option for VoIP Trunking Alternate customers who require additional Route protection against Recovery geographically-isolated network Services events or outages

Disaster Pre-defined DR plan which Similar to IAC provisioned customers only Recovery – leverages Remote Call Location/TN Call premium Forwarding (RCF) in the class 5 Intercept but service switch. Manually invoked and without a deactivated via trouble ticket. forwarding/ Premium Service option. intercept announcement;

Redirect to On a per PBX Group level, all Calls get This feature is a billable feature TN calls can be redirected to a redirected (on a per TN basis). alternate Telephone Number, if automatically the IP Address is unreachable. without Customer It is only available for customer The Feature can be switched on invention. This Sites built on the IAC platform. / off by the Customer Admin feature is a billable using IAC. feature (on a per TN basis)