USAID INDONESIA URBAN WATER SANITATION AND HYGIENE

ANNUAL PROGRESS REPORT 2 OCTOBER 2011 – SEPTEMBER 2012

QUARTERLY PROGRESS REPORT 6 JULY – SEPTEMBER 2012

NOVEMBER 2012 This report is made possible by the support of the American People through the United States Agency for International Development (USAID.) The contents of this report are the sole responsibility of DAI and do not necessarily reflect the views of USAID or the United States Government.

John Hansen, Director of USAID Environment Office (far right), Trigeany Linggoatmodjo, Contracting Officer’s Representative of USAID, and journalists from Surabaya, East Java receive first-hand information on access to water and sanitation from the community in Lemahputro during a USAID-IUWASH media visit on August 8, 2012 in Lemahputro, Sidoarjo, East Java.

Photo Credit: Sihol Sinaga/IUWASH East Java

USAID INDONESIA URBAN WATER SANITATION AND HYGIENE

ANNUAL PROGRESS REPORT 2 OCTOBER 2011 – SEPTEMBER 2012

QUARTERLY PROGRESS REPORT 6 JULY – SEPTEMBER 2012

Program Title: USAID Indonesia Urban Water Sanitation and Hygiene

Sponsoring USAID Office: USAID/Indonesia Office of Environment

Contract Number: AID-497-C-11-00001

Contractor: DAI

Date of Publication: November 2012

Author: DAI

This report is made possible by the support of the American People through the United States Agency for International Development (USAID.) The contents of this report are the sole responsibility of DAI and do not necessarily reflect the views of USAID or the United States Government.

TABLE OF CONTENTS

EXECUTIVE SUMMARY ...... V LIST OF ABBREVIATIONS AND ACRONYMS ...... IX COVER STORY ...... XIII USAID PROVIDES SUSTAINABLE ACCESS TO PIPED WATER FOR LOW-INCOME COMMUNITIES IN EAST JAVA ...... XIII

INTRODUCTION ...... 1 IUWASH IN BRIEF ...... 2 CURRENT PROGRESS OF IUWASH PROJECT ACTIVITIES ...... 3 SUMMARY OF ACHIEVEMENTS ...... 5

HIGH LEVEL RESULTS & COMPONENT LEVEL PROGRESS ...... 6 HIGH LEVEL RESULTS ...... 7 COMPONENT 1: MOBILIZING DEMAND FOR SERVICE DELIVERY ...... 8 1. MD-1 Households contribution to sanitation improvements ...... 9 2. MD-2 Safe drinking water & adequate sanitation programs by civil society groups and/or government cadres ..... 11 3. MD-3 Civil society groups that report on PDAM operations or performance ...... 11 4. MD-4 Sanitation for the poor toolkit ...... 12 5. MD-5 Household adoption of improved hygiene practices ...... 13

COMPONENT 2: IMPROVING & EXPANDING CAPACITY FOR SERVICE DELIVERY ...... 14 1. PDAMs with improved technical, financial and management performance (Outcome IC-1) ...... 15 2. PDAMs assisted in restructuring their outstanding debts (Outcome IC-2) ...... 16 3. PDAMs with improved credit worthiness (Outcome IC-3) ...... 17 4. Local government implementing climate change adaptation measures, based on raw water sources vulnerability assessment (Outcome IC-4) ...... 19 5. Local Governments implementing integrated sanitation and hygiene interventions (Outcome IC-5) ...... 20 6. Small and medium business providing affordable construction and sanitation facility management services (Outcome IC-6) ...... 22 7. Poor residents reporting greater satisfaction with WATSAN services (Outcome IC-7) ...... 22

COMPONENT 3: STRENGTHENING THE ENABLING ENVIRONMENT ...... 24 1. Outcome EE.1: Improving local government prioritization of safe drinking water and sanitation through their adoption of supportive local policies and increased budget allocations ...... 24 2. Outcome EE.2: Improving PDAM or local government ability to obtain access to long-term funding for water or sanitation investment plans ...... 28 3. Outcome EE.3: Increasing the percentage of financial resources accessed by service providers from public and private sources for expansion of improved water and sanitation services ...... 31 4. Outcome EE.4: Facilitating access of low-income households to microfinance for improvements in water and sanitation ...... 31 5. Outcome EE.5: Facilitating Local Government adoption of new or improved mechanisms for citizens to engage local government in water and sanitation ...... 34

GRANTS PROGRAM ...... 35

NATIONAL ACTIVITIES AND KEY UPCOMING EVENTS ...... 37 1. General Project Management ...... 37 2. Project Communications...... 38 3. Program Reporting ...... 39 4. Geographic Information Systems and Mapping ...... 40 5. Gender ...... 41 6. Monitoring and Evaluation ...... 43

iii 7. Environmental Compliance ...... 44 8. Support to Corporate Social Responsibility (CSR) Programs ...... 45 9. Collaboration with Other Development Programs ...... 46

REGIONAL HIGHLIGHTS AND CLUSTER REPORTS ...... 49 NORTH SUMATRA ...... 51 Summary ...... 52 Success story ...... 53 Regional Highlights ...... 54 Key Upcoming Events ...... 57 Cluster Report ...... 58 WEST JAVA/DKI JAKARTA/BANTEN ...... 65 Summary ...... 66 Success Story ...... 67 Regional Highlights ...... 71 Key Upcoming Events ...... 71 Cluster Report ...... 72 CENTRAL JAVA ...... 80 Summary ...... 81 Success Stories ...... 81 Regional Highlights ...... 82 Key Upcoming Events ...... 85 Cluster Report ...... 85 EAST JAVA ...... 91 Summary: ...... 92 Success Story ...... 93 Regional Highlight ...... 94 Key Upcoming Events ...... 98 Cluster Report ...... 98 SOUTH SULAWESI AND EASTERN INDONESIA ...... 105 Summary ...... 106 Success Story ...... 106 Regional Highlight ...... 108 Key Upcoming Events ...... 111 Cluster Report ...... 111

PROJECT MONITORING & EVALUATION ...... 120 INTRODUCTION ...... 120 IUWASH PROGRESS BASED ON PMP ...... 121

ANNEXES ...... 131 ANNEX 1: WATER SUPPLY MATRIX ...... 131 ANNEX 2: SANITATION MATRIX ...... 132 ANNEX 3: MATRIX MANAGEMENT CHART ...... 133 ANNEX 4: LIST OF IUWASH TRAINING, WORKSHOP AND SEMINAR ACTIVITIES IN THE FOURTH QUARTER OF PY1 (PERIOD OF JULY-SEPTEMBER 2011)...... 135 ANNEX 5: OF IUWASH PMP OUTCOMES, STATUS OF SEPTEMBER 2012 ...... 144 ANNEX 6: INVENTORY OF THE CITIZEN ENGAGEMENT MECHANISM IN IUWASH CITIES ...... 167

iv EXECUTIVE SUMMARY

The USAID Indonesia Urban Water, Sanitation and Hygiene (IUWASH) Project is a five-year program aimed at substantially increasing access to safe water supply and improved sanitation across Indonesia’s urban landscape, with a particular focus on improving access to these services for the urban poor. To contribute to more equitable access, IUWASH emphasizes expanding access among Indonesia’s urban poor, who are currently the people with the most limited access to these services. With USAID funding of US$ 33.7 million, the Project is expected to result in (i) two million people in urban areas gaining access to improved water supply; (ii) 200,000 people in urban areas gaining access to improved sanitation facilities as a result of US Government assistance; and (iii) the per-unit water cost paid by the poor in targeted communities decreasing by at least 20% through more participatory, transparent, accountable, and financially enabled services. To ensure that access improvements are sustained, IUWASH implements activities that contribute to the achievement of three distinct types of intermediate results: • Increased demand for safe drinking water access and improved sanitation among urban communities and households with currently unimproved access; • Improved water and sanitation services provided by public and private sector institutions in urban areas where there is sufficient sustainable capacity to meet increased demand; and • Improved governance and finances that create an enabling environment supporting equitable access to safe drinking water and improved sanitation in urban areas.

Corresponding to the above results are three technical components that together are designed to lead to increased access to water and sanitation services. Component 1 focuses on the mobilization of demand; Component 2 aims to increase capacity for service delivery; and Component 3 seeks to improve the enabling environment. These components are mutually reinforcing, and the outcomes targeted in each are inextricably linked, such that success under one component cannot be achieved without commensurate success in the other two. These components are further supported by a small grants program to promote innovation and scaling-up of successful approaches to increasing access.

Working under the theme of “Building the Foundation”, IUWASH work in its second year of programmatic operation ( PY2) focused on establishing strong and effective relationships and programs across all technical and geographic areas of activity. Having firmly established itself as a major resource among national and local stakeholders and partner agencies, IUWASH began to make substantial progress towards achieving the targeted results and outcomes. Described below and in more detail in the Annexes, notable achievements included increasing access to a safe water supply for 248,760 people; increasing access to improved sanitation for 13,730 people; and decreasing the per-unit cost of water paid by the urban poor by an estimated 32%.

Focus on Partnership: In addition to registering substantial progress towards achieving project results and outcomes, IUWASH was also able to significantly expand or build upon relationships with key partners among central government agencies, local governments and service providers, donors, the private sector and CSOs in all work areas. In addition to the Project’s initial group of 34 municipalities (expanded to 54 at the end of PY2), prominent partners have included the Government of Indonesia (GOI) Tim Teknis, which serves as the Project’s steering committee and is led by Bappenas and strongly supported by the Ministries of Public Welfare, Public Works, Health, Home Affairs and others. Project partners also include the USAID WatSan Partners group (whose members include AusAID/IndII, UNICEF, CCPI, Pacific Institute, Mercy Corps, and others), many other national and international agencies such as the World Bank and ADB, and private sector partners such as Coca-Cola.

v

Aside from regular exchanges with these partners during PY2, IUWASH also supported several national conferences, workshops and advocacy events including a national sanitation and drinking water conference (Konferensi Sanitasi dan Air Minum Nasional or KSAN) and WASH Week; a national seminar on Energy Efficiency in Water Utility Operations; a national workshop on Urban Septage Management (USM); the East Asia Ministerial Conference on Sanitation and Hygiene (EASAN) and several others. In addition to promoting technical exchanges and enhancing the capacity of the Project to leverage resources, these events also helped to strengthen IUWASH’s contributions to key GOI sector initiatives including a program to accelerate sanitation development in settlements (Program Percepatan Pembangunan Sanitasi Permukiman or PPSP), a community-based total sanitation (Sanitasi Total Berbasis Masyarakat or STBM) program led by the Ministry of Health (MoH), and a water utility debt restructuring program overseen by the Ministry of Finance (MoF).

Building on these partnerships, the progress under each of the Project’s three components is elaborated on below.

Component 1, Demand Mobilization: A fundamental premise of IUWASH is that comprehensive solutions to water and sanitation issues in Indonesia require the active participation of civil society. Within the framework of IUWASH, the Project’s Component 1 – Demand Mobilization –focuses on engendering the level of participation sought, and during PY2 significant progress was achieved in several areas. In terms of water supply provision, activities focused on support for microfinance initiatives to improve the ability of low-income urban households to pay the up-front cost of establishing connections to piped water. Work was initiated with the local water utilities (PDAMs) to increase customer participation in operations. And an approach was developed to enhance Civil Society Organization (CSO) monitoring and involvement during the next project year (PY3). IUWASH also supported Master Meter programs, whereby low-income and poor communities work with PDAMs to gain access to a community-level or “master” piped water connection in order to develop and manage their own internal distribution system, accompanied by billing, collection, operations and maintenance systems.

Much effort was also put into building demand for sanitation improvements, with support extended to household, communal and citywide sanitation systems. Notable achievements in demand mobilization for sanitation related to the Project’s support of the MoH-led STBM program and, in particular, the STBM “pillar” related to Community-Led Total Sanitation (CLTS) that seeks to increase sanitation access through households developing their own sanitation systems. In support of CLTS, IUWASH formulated “11 Steps toward ODF” to improve access to individual sanitation systems, and supported related efforts by local governments in 12 municipalities. This led to the development of 557 improved household sanitation systems during PY2, with many more systems expected to follow as the Project progresses. IUWASH also began support for the development of communal sanitation systems by piloting new approaches and establishing partnerships with other agencies that have a long-term commitment to this key area. As concerns citywide systems, the project worked closely with the cities of Medan and Surakarta to develop strategies to encourage local households to connect to municipal sewer systems, this issue having emerged as a major impediment to the full utilization of such systems.

In preparation for demand mobilization work in the coming year, in PY2 the hygiene education materials were revised for use in community-level programs (and will directly support other STBM pillars related to hand washing with soap and point-of-use water treatment). In addition, to ensure appropriate dissemination of the various approaches tested, work began to develop a “Sanitation for the Poor Toolkit”, which is intended to become a major reference for sanitation program managers nationwide as they expand their work in this needy area.

vi Component 2, Improved Capacity for Service Delivery: To improve and expand capacity for service delivery, which is the focus of Component 2, Project activities in PY2 addressed all aspects of performance improvement. In water supply, this primarily involved supporting local water utilities in addressing key technical, financial and institutional areas of need. Support was extended to a wide range of operational improvements, including Non-Revenue Water (NRW) reductions, energy efficiency audits, distribution network improvements, GIS capacity improvements, and training. IUWASH also actively addressing concerns about climate change and raw water availability by supporting PDAM Climate Change Vulnerability Assessments and the rehabilitation of critical springs through the development of infiltration ponds to increase rainwater infiltration in upper catchment areas. Support for PDAM financial improvements also received much attention, with project assistance in establishing and monitoring debt restructuring programs in 18 locations, improving billing and accounting systems, reviewing tariffs, and developing PDAM business plans. IUWASH worked closely with key GOI partners such as the Ministry of Public Works and with support agencies such as BPPSPAM and PERPAMSI.

The project was also very active in sanitation service improvements during PY2. Prominent work included support for the GOI PPSP program by facilitating the training of local governments and assisting them in developing mandatory Sanitation White Books, EHRA surveys and Citywide Sanitation Strategies. IUWASH also worked closely with the Ministry of Public Works and World Bank WSP to initiate Urban Septage Management (USM) assessments, supported the development of standard designs for sludge treatment facilities to accelerate their introduction at the local level, and developed a highly promising partnership to develop community-based sanitation systems under the auspices of the ADB-funded USRI program.

Component 3, Enabling Environment: The project’s third component focuses on the enabling environment, in particular governance and finance, which the sector relies on for substantive change, and without which progress would be greatly diminished in most other areas. A supportive enabling environment for local governments, local parliaments, financial institutions, and the local population in general is essential for sustainable improvements in the provision of water supply and sanitation services. IUWASH work in this broad area has focused on engaging local governments by organizing visioning workshops to achieve a consensus on the path forward for meeting water supply and sanitation MDG targets in their respective municipalities, and encouraging development of policies to strengthen the enabling environment in the water and sanitation sector. IUWASH also engaged with nine PDAMs and their local government owners in preparing 11 major water supply projects, with financing sources including Presidential Decree 29/2009, public private partnerships (PPPs), and grants financing. The project also facilitated the execution of eight MOUs between PDAMs and banks in seven locations to support access to microfinance for 2,833 household water supply connections. Similar work supported household access to improved sanitation facilities, with an estimated 200 households expected to benefit from improved on-site treatment facilities. The project also led efforts to train 22 PDAM Advisory Boards (Dewan Pengawas) on the basics of utility operations and the role they can play in water utility performance.

Grant Program: As an important complement to activities under the three components discussed above, IUWASH administers a $2.5 million grant program. In addition to directly supporting results targeted under the project’s technical components, the grant program also contributes to the USAID FORWARD initiative, which looks for new partnerships, emphasizes innovation, and focuses on results. The IUWASH grant program registered significant progress in PY2, executing eight grant agreements under which the project committed a total of $608,613 in funding, and issuing Requests for Applications (RFAs) for five additional grants valued at $325,281. An extensive list of additional potential grant programs has also been identified for PY3 and beyond. The project has been careful to ensure an adequate balance among the types of activities being supported, and an appropriate geographic distribution. Appreciating that grantees often find it both complex and cumbersome to

vii comply with United States Government (USG) rules and regulations, IUWASH has developed capacity building activities to ensure that selected grantees receive the necessary guidance.

Looking Forward: The PY2 activities described above focused on sector development in the 34 municipalities currently being assisted. In the final quarter of PY2, IUWASH conducted assessments of other municipalities and, with approval from the Tim Teknis, developed plans for program expansion in PY3 to reach a total of 54 municipalities. The project has revised its approach to workplanning and reporting from the component-based approach set out above to one that is based on the project’s two main sectors – water supply and sanitation – and the cross-cutting areas (such as governance) upon which each sector depends for support and advancement. Lastly, IUWASH identified several opportunities to leverage major support for infrastructure development that will complement the project’s capacity to provide technical assistance.

viii LIST OF Abbreviations and ACRONYMS

The following is a list of abbreviations and acronyms commonly used in this report and on the project as a whole.

ADB Asian Development Bank AIDAR Agency for International Development Acquisition Regulations Akatirta Wiyata Akademi Teknik Tirta Wiyata AMPL Air Minum dan Penyehatan Lingkungan / Drinking Water and Environmental Health APBD Anggaran Pendapatan dan Belanja Daerah / District Government Budget APBN Anggaran Pendapatan dan Belanja Negara / National Budget APOKSI Aliansi Kota Peduli Sanitasi / Cities Caring for Sanitation Alliance APR Annual Progress Report AusAID Australian Agency for International Development Bappeda Badan Perencanaan dan Pembangunan Daerah / Regional Development Planning Board Bappenas Badan Perencanaan dan Pembangunan Nasional / National Development Planning Agency BCC Behavior Change Communications BJB PT Bank Pembangunan Daerah Jabar Banten / Regional Development Bank of West Java and Banten BNI Bank Nasional Indonesia / The National Bank of Indonesia BPKP Badan Pengawasan Keuangan dan Pembangunan / Development Finance Controller BPLHD Badan Pengelola Lingkungan Hidup Daerah / District Environmental Management Board BPPSPAM Development Support Agency for Water Supply System BPRS Bank Perkreditan Rakyat Syariah / Sharia Rural Bank BPS Badan Pusat Statistik / Central Bureau of Statistics BRI Bank Rakyat Indonesia / The Bank of Indonesian People CBO Community-Based Organization CCFI Coca-Cola Foundation Indonesia CCPI Cipta Padu-Indonesia (a non-governmental organization) CCVA Climate Change Vulnerability Assessments Cipta Karya Directorate General of Human Settlement, MPW CJ Central Java CLTS Community-led Total Sanitation COP Chief of Party COR Contracting Officer’s Representative CSO Civil Society Organization CSR Corporate Social Responsibility CSS Citywide Sanitation Strategy CWL Creditworthiness Ladder DAI Development Alternatives, Inc. (IUWASH prime contractor) DCA Development Credit Authority (USAID) DCOP Deputy Chief of Party DED Detailed Engineering Design DEWATS Decentralized Wastewater Treatment Systems DPRD Dewan Perwakilan Rakyat Daerah / Regional Legislative Assembly EASAN East Asia Ministerial Conference on Sanitation and Hygiene EE Enabling Environment (for improved service delivery, Component 3) EEA Energy Efficiency Audit EHRA Environmental Health Risk Assessment EMMP Environmental Mitigation and Monitoring Plan ESP Environmental Services Program (USAID) FGD Focus Group Discussion FTL Field Technical Liaison FY Financial Year GCM Global Circulation Model GEC Grants Evaluation Committee GIS Geographic Information System GOI Government of Indonesia

ix GUC Grantss Under Contract HR High Level Result HRD Human Resource Development HSP Health Services Program (USAID) HWWS Hand Washing With Soap IC Improved Capacity (for service delivery, Component 2) ICED Indonesia Clean Energy Development Project (USAID) IEE Initial Environmental Examination IKK Ibu Kota Kecamatan IndII Indonesia Infrastructure Initiative (AusAID) IPAL Instalasi Pengolahan Air Limbah / Wastewater Treatment Plant IPLT Instalasi Pengolahan Limbah Tinja / Sewage Treatment Plant IR Intermediate Result ISSDP Indonesia Sanitation Sector Development Program ITS Institut Teknologi Surabaya (Surabaya Institute of Technology) IUWASH Indonesia Urban Water Sanitation and Hygiene JICA Japan International Cooperation Agency JPA Joint Partnership Agreement KSAN Konferensi Sanitasi dan Air Minum / National Conference on Sanitation and Drinking Water KSM Community Self-Support Group KSR Kupedes untuk Sambungan Rumah / Rural Development Credit for Household Connections KUPEDES Kredit Umum Pedesaan / Rural Development Credit LG Local Government LOP Life of Project lps liters per second LTTA Long-term Technical Assistant LPPM Lembaga Penelitian dan Pengabdian Masyarakat (Research and Community Development Unit) M&E Monitoring and Evaluation MBR Masyarakat Berpenghasilan Rendah / Low-income community MC Microfinance Specialist MCK Mandi Cuci Kakus / Bathing, Washing and Toilet Facility MD Mobilized Demand (for improved service delivery, Component 1) MDG Millennium Development Goals MFI Micro-Financing Institution MLD PT. Mitra Lingkungan Dutaconsult (IUWASH subcontractor) MoF Kementerian Keuangan / Ministry of Finance MoFA Kementerian Luar Negeri / Ministry of Foreign Affairs MoH Kementerian Kesehatan / Ministry of Health MoHA Kementerian Dalam Negeri / Ministry of Home Affairs MoU Memorandum of Understanding MPW Kementerian Pekerjaan Umum / Ministry of Public Works MPW/PLP Kementerian Pekerjaan Umum/Ditjen Penyehatan Lingkungan dan Permukiman / Ministry of Public Works/Directorate of Environmental Health and Settlement MSMHP Metropolitan Sanitation Management and Health Project Musrenbang Musyawarah Perencanaan Pembangunan / Multi Stakeholder Consultation Forum for Development Planning NAD Nanggroe Aceh Darussalam NGO Non-Governmental Organization NRW Non-Revenue Water O&M Operations and Maintenance ODF Open Defecation Free PA Partnership Agreement PAMRT Household safe water treatment PD PAL Perusahaan Daerah Pengelolaan Air Limbah / Wastewater Operator Company of Jakarta PDAB Perusahaan Daerah Air Bersih / Provincial Water Utility PDAM Perusahaan Daerah Air Minum / Water Utility Pefindo Pemeringkat Efek Indonesia (rating firm)

x Pemda Pemerintah Daerah / Local Government (LG) Perda Peraturan Daerah / Regional Regulaton PERPAMSI Persatuan Perusahaan Air Minum Seluruh Indonesia / Indonesian Association of Drinking Water Companies PerPres Peraturan Presiden / Presidential Regulation PI PDAM Performance Index PII Penjaminan Infrastruktur Indonesia / Indonesia Infrastructure Assurance PKK Pemberdayaan Kesejahteraan Keluarga / Family Welfare Empowerment PKS Perjanjian Kerja Sama / Cooperation Agreement PMK Peraturan Menteri Keuangan / MoF Decree PMP Performance Monitoring Plan PNPM Mandiri Program Nasional Pemberdayaan Masyarakat Mandiri / National Program for Community Empowerment Pokja Kelompok Kerja / Working Group Posyandu Pos Pelayanan Terpadu / Integrated (health) Service Post POU Point of Use PP29 Peraturan Pemerintah No. 29 / Government Regulation No. 29 PPKM Program Peningkatan Keberdayaan Masyarakat / Increased Community Empowerment Program PPP Public Private Partnership PPSP Percepatan Pembangunan Sanitasi Perkotaan/ Accelerated Program for Urban Sanitation PTI Participant Training Information PU Pekerjaan Umum / Public Works PY Project Year QPR Quarterly Progress Report RAD Rencana Aksi Daerah / Local Action Plan RFA Request for Applications RIPJM Medium-Term Investment Development Plan RISPAM Sanitation and Drinking Water Investment Plan RKAP Local Government Annual Work Plan RT Rukun Tetangga / Neighborhood Association RW Rukun Warga / Community Association, equal to Ward Sanimas Sanitasi Berbasis Masyarakat / Community-based Sanitation SDG Sanitation Donor Group SKPD Satuan Kerja Perangkat Daerah / Local Government Work Unit SME Small and Medium Enterprise SMI Sarana Multi Infrastruktur (infrastructure finance intermediary) SOW Scope of Work SSEI South Sulawesi and Eastern Indonesia SSK Strategi Sanitasi Kota / Citywide Sanitation Strategy (CSS) STBM Sanitasi Total Berbasis Masyarakat / Community-based Total Sanitation STTA Short Term Technical Assistance TAMIS Technical and Administrative Management Information System Tim Teknis Technical Team. This team serves as the USAID-IUWASH steering committee. It is led by Bappenas and strongly supported by the Ministries of Public Welfare, Public Works, Health, Home Affairs and others TMG The Manoff Group (IUWASH subcontractor) TSSM Total Sanitation, Sanitation Marketing (WSP) UPTD Unit Pelaksana Teknis Daerah / Regional Technical Implementation Unit USAID United States Agency for International Development USDP Urban Sanitation Development Program USG United States Government USM Urban Septage Management USRI Urban Sanitation and Rural Infrastructure (ADB) VAAP Vulnerability Assessment and Adaptation Plan WASPOLA Water Supply and Sanitation Policy Formulation and Action Planning WatSan Water and Sanitation WES Water, Environment and Sanitation

xi WP Work Plan WRM Water Resource Management WSP Water and Sanitation Program (World Bank) WTP Water Treatment Plant YLKI Yayasan Lembaga Konsumen Indonesia / Indonesian Consumer Institute Foundation

xii COVER STORY USAID PROVIDES SUSTAINABLE ACCESS TO PIPED WATER FOR LOW- INCOME COMMUNITIES IN EAST JAVA A ‘master meter’ communal connection for the urban poor of Lemahputro, Pecantingan, Karanggayam and Celep in Sidoarjo District targets 400 low-income households.

Sidoarjo. On August 8, 2012, 33 journalists from various broadcast and print media in East Java went to see the results of the USAID-funded IUWASH grants program to provide piped water to the urban poor in Sidoarjo, East Java. The program uses a ‘master meter’ approach to water supply provision. A master meter is a single connection from the area water utility (PDAM) from which the community (through a Community Self- Support Group, or KSM) develops and manages a neighborhood distribution system. This approach allows the PDAM to provide water to communities that are normally unreachable because the households either lack the appropriate land title or are too poor to afford ARDITA CAESARI connection costs. Local journalists from Surabaya in East Java The media visit was organized by IUWASH and Spektra, interview a resident of Lemahputro, Sidoarjo District who still obtains her water from a well, a non-governmental organization that received the with bathing, washing and toilet facilities nearby. grants and is now providing piped water to more than The woman noted that the smell and clarity of 400 households using the master meter approach. Prior the well had changed with the increased number to the media visit, a short workshop was held at the of septic tanks being built by her neighbors, IUWASH office in Surabaya, where Eko Wiji Purwanto, which indicates effluent leakage due to improper Head of the Sub Directorate for Drinking Water and septic tanks construction. Wastewater at the National Development Planning Board (Bappenas), described the state of urban water and sanitation in Indonesia. Mr. Purwanto noted that Sidoarjo District has one of the most successful master meter programs in Indonesia, which was initially developed under another USAID initiative, the Environmental Services Program (ESP), in 2008.

Aside from many other elements, including the commitment of the water utility and political leadership, the KSM is established by the local community is crucial to a successful and sustainable master meter program. The KSM manages the piped water connections, maintains the community’s internal distribution system, handles billing and collection for participating households and, importantly, pays the water bill on time. According to Binti Muamin of Lemahputro subdistrict, who works for the KSM, “This job is not my preferred choice, but it has to be done so that disadvantaged people here can keep using clean water for their everyday needs.” Another resident, Arifin, a construction worker who earns less than Rp. 750,000 (US$80) per month, reports: “Before the USAID program, the water here was murky and had an unpleasant smell. After taking a bath, your skin didn’t feel clean and fresh; it felt itchy, instead. Now all those problems are in the past, and the water even costs less.”

John Hansen, Director of the Environment Office at USAID Indonesia, who was also in attendance, echoed Mr. Arifin’s sentiments, saying: “I am very happy to work with the Government of Indonesia to improve access to clean water. I believe clean water is very important for the people here,” Also attending the media visit were USAID Outreach and Communications Officer Janice Laurente and Contracting Officer’s Representative Trigeany Linggoatmodjo.

The media visit led to 14 print and online news reports, and there was also a live radio talkshow on RKPD Radio in Sidoarjo. The news was also posted on government web sites including those of East Java Bappeda, Sidoarjo DPRD, and Informasi Sidoarjo.

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ANNUAL PROGRESS REPORT 2 OCTOBER 2011 – SEPTEMBER 2012 QUARTERLY PROGRESS REPORT 6 JULY – SEPTEMBER 2012

Section 1 INTRODUCTION

This is the second Annual Progress Report (APR) of the USAID Indonesia Urban Water, Sanitation and Hygiene (IUWASH) project. This APR covers the period from October 2011 to September 2012, also known as Project Year 2 (PY2). This report also incorporates the project’s sixth Quarterly Progress Report (QPR), covering the period of July through September 2012. While the focus is on activities, achievements and issues encountered during the annual period, activities undertaken during the latest quarter are also noted so that progress registered and issues encountered can be appropriately recorded and gauged.

Working under the theme of “Building the Foundation”, IUWASH work in PY2 focused on establishing strong and effective relationships and programs across all technical and geographic areas of activity. After firmly establishing itself as a major resource among national and local stakeholders and partner agencies, during this second year IUWASH began to make substantial progress towards achieving the targeted results and outcomes. As further described below and in the Annexes to this report, notable achievements included increasing access to safe water supply for 248,760 people; increasing access to improved sanitation for 13,730 people; and decreasing the per-unit cost of water paid by the urban poor by 32%. In some respects more important than these quantitative achievements, IUWASH initiated substantive long-term programs in all major areas of activity, working with service providers, community groups, governmental agencies, financial institutions, and the private sector in general.

This Annual Progress Report details IUWASH activities at the national, regional and local level. The report tracks progress against the project’s second Annual Work Plan and highlights important changes arising during implementation. Subsequent sections of this report include:

Section 2, High-Level Results and Component Level Progress: In this section, we present a detailed account of the project’s overall progress towards the achievement of the higher-level results, and provides much additional detail on the progress, issues and plans in each outcome area of the project’s three components and the grants program.

Section 3, National-Level Activities: This section details progress, issues and plans for the next quarter that are related to general project management and the project’s many cross-cutting areas (including gender, GIS, environmental compliance, and collaboration with other programs).

Section 4, Regional-Level Activities: This chapter summarizes the challenges confronting each IUWASH region, plans to address these challenges, and progress made to date. There is also additional detail on the status, progress and plans within each cluster of localities where the project works.

Section 5, Project Monitoring and Evaluation: This chapter explores in greater detail the project’s progress and achievements registered to date and during the reporting period with regard to each targeted IUWASH Outcome.

USAID INDONESIA URBAN WATER SANITATION AND HYGIENE WWW.IUWASH.OR.ID 1 ANNUAL PROGRESS REPORT 2 OCTOBER 2011 – SEPTEMBER 2012 QUARTERLY PROGRESS REPORT 6 JULY – SEPTEMBER 2012

IUWASH IN BRIEF The USAID Indonesia Urban Water, Sanitation and Hygiene (IUWASH) Project, Contract No. AID- 497-C-11-00001, is a 60-month effort designed to support the Government of Indonesia (GOI) in making significant progress towards achieving its safe water and sanitation Millennium Development Goal (MDG) targets by expanding access to these services. The IUWASH Project works with Indonesian government agencies (central, provincial, and local), local government-owned water utilities (PDAMs), sector associations, NGOs, communities, universities, and the private sector. With USAID funding of US$33.7 million dollars, the Project is expected to result in the following benefits to Indonesia: • Two million people in urban areas gain access to improved water supply as a result of US Government assistance; • 200,000 people in urban areas gain access to improved sanitation facilities as a result of US Government assistance; and • The per-unit water cost paid by the poor in targeted communities decreases by at least 20% through more participatory, transparent, accountable, and financially enabled services.

To contribute to more equitable access, IUWASH emphasizes expanding access among Indonesia’s urban poor, who are currently the IUWASH Conceptual Framework people with the most limited access to these services. To ensure that access improvements are sustained, IUWASH implements activities that contribute to the achievement of three distinct types of intermediate results, namely: Demand Advocacy Policy and • Increased demand for safe drinking water Mobilization Finance access and improved sanitation among [Comp 1] Service [Comp 2] urban communities and households with currently unimproved access; Delivery Regulation • Improved water and sanitation services Accountability & Supervision provided by public and private sector institutions in urban areas where there is sufficient sustainable capacity to meet Improved & Expanded increased demand; and Capacity • Improved governance and finances that [Comp 3] create an enabling environment supporting equitable access to safe drinking water and improved sanitation in urban areas. Figure 1: IUWASH Conceptual Framework.

Corresponding to these intermediate results are three technical components that together will lead to increased access to water and sanitation services (see Figure 1. IUWASH Conceptual Framework). Component 1 focuses on the mobilization of demand; Component 2 aims to increase capacity for service delivery; and Component 3 seeks to improve the enabling environment. These components are mutually reinforcing, and the outcomes targeted in each are inextricably linked, such that success under one component cannot be achieved without commensurate success in the other two. These components are further supported by a small grants program to promote innovation and scaling-up of successful approaches to increasing access.

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Operationally, IUWASH is a regionally based project supported by a central office in Jakarta and regional offices in Medan, Semarang, Surabaya and Makassar, as well as satellite and liaison offices in 21 other locations. Through this structure, IUWASH aims to assist 50 local water companies (PDAMs) to improve access to safe water, and 30 local governments to improve access to adequate sanitation.

CURRENT PROGRESS OF IUWASH PROJECT ACTIVITIES In keeping with the PY2 theme of “Building the Foundation”, IUWASH programs advanced on all fronts during the second year of the project. Some of the highlights of the quarterly and annual reporting periods are summarized below.

General Program Coordination: • Entering into Partnership Agreements with all main IUWASH partners at the local and national levels; • Organizing regular quarterly planning and coordination meetings with:

o The GOI Tim Teknis, which serves as the project’s steering committee. Tim Teknis is led by Bappenas and strongly supported by the Ministries of Public Welfare, Public Works, Health, Home Affairs and others;

o IUWASH Regional Coordinators, providing a key forum for reviewing progress and adjusting strategies and programs accordingly; and

o USAID WatSan Partners, whose membership has expanded this year to include AusAID/IndII, UNICEF, CCPI/High-5 Kelurahan, Pacific Institute/Water SMS project, Mercy Corps/INSIST project, and Forkami; • Supporting several national conferences, workshops and advocacy events, including Konferensi Sanitasi dan Air Minum Nasional (KSAN) and WASH Week, National Seminar on Energy Efficiency in Water Utility Operations, National Workshop on Urban Septage Management (USM), East Asia Ministerial Conference on Sanitation and Hygiene (EASAN), among others; • Substantial support for key GOI sector initiatives, including Program Percepatan Pembangunan Sanitasi Perkotaan (PPSP) overseen by the National Working Group on Water Supply and Sanitation (Pokja AMPL), the Sanitasi Total Berbasis Masyarakat (STBM) program led by the Ministry of Health (MoH), and the water utility (PDAM) debt restructuring program overseen by the Ministry of Finance (MoF); • Nine grants agreements entered into, with IUWASH committing total funds of $608,613, and RFAs initiated for a further seven grants valued at $325,281; and • Establishing effective collaborative efforts with other key institutions including the World Bank Water and Sanitation Program (WSP), the National Water Utility Association of Indonesia (PERPAMSI), the Development Support Agency for Water Supply System (BPPSPAM), the Urban Sanitation Development Program (USDP) and many others.

Component 1, Demand Mobilization: • Formulating the "11 Steps toward Open Defecation Free (ODF)" to increase access to individual sanitation systems; • Supporting local government efforts to implement community-led total sanitation (STBM/CLTS) in 12 municipalities;

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• Initiating support for programs to accelerate sewer connections in Medan and Surakarta, utilizing approaches developed under the regional USAID ECO-Asia program; • Formulating a communal sanitation system framework to support large programs to be conducted as support to the ADB-funded Urban Sanitation Rural Infrastructure (USRI); • Implementing major media advocacy programs aimed at strengthening sanitation development (including local government budgetary and policy support) in South Sulawesi and East Java; • Assessing current practices related to customer participation in PDAM operations and developing an approach to be applied in PY3 to enhance PDAM performance monitoring by Civil Society Organizations (CSOs); • Developing the preliminary concept for the “Sanitation for the Poor Toolkit,” which will be a major focus during PY3; • Reformulating the hygiene education materials for use in community-level programs, along with implementing guidelines and a training module; and • Supporting a wide array of communications needs under other project components (such as microfinance, CSR, and special events).

Component 2, Improved Capacity for Service Delivery: • Supporting operational improvements at 31 water utilities, including Non-Revenue Water (NRW) reductions (7 PDAMs), Energy Efficiency Audits (5), distribution network improvements (10), and GIS capacity improvements (9); • Developing a Climate Change Vulnerability Assessment framework and facilitation of PDAM Climate Change Vulnerability Assessments (CCVA) in eight locations, including collaboration with Coca Cola Foundation Indonesia (CCFI) and local NGOs to rehabilitate critical springs; • Supporting PDAM financial improvements, including debt restructuring programs in 18 locations, improved billing and accounting systems (11), tariff reviews (7), and development of PDAM business plans (13); • Facilitating the participation of 12 cities in the Accelerated Program for Urban Sanitation (PPSP)-2012, including intensive training for Sanitation Working Groups to develop Sanitation White Books, EHRA surveys and Citywide Sanitation Strategies; • Initiating improved Urban Septage Management (USM) assessments in five cities with WSP and Ministry of Public Works/Directorate of Environmental Health and Settlement (PU/PLP); and • Supporting PU/PLP with Detailed Engineering Design (DED) of typical wastewater treatment plants (IPLT).

Component 3, Enabling Environment: • Organizing 12 visioning workshops with local governments to facilitate consensus on the path forward to meet MDG water supply and sanitation targets in their municipalities; • Supporting the development of 10 policies aimed at strengthening the enabling environment for the water and sanitation sector, three of which were fully executed; • Engaging nine PDAMs and their local government owners in preparing 11 water supply projects, with financing sources including Presidential Decree 29/2009 (PerPres 29), public private partnerships (PPP), and grants financing;

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• Facilitating eight MoUs between PDAMs and banks in seven locations, and achieving 2,833 water supply connections under these partnerships; • Supporting pilot initiatives for sanitation microfinance in two locations, with an estimated 200 households expected to benefit from improved on-site treatment facilities; and • Providing training to 22 PDAM Supervisory Boards (Dewan Pengawas) on the basics of utility operations and their role vis-à-vis water utility performance.

The activities above focused on assisting in sector development in 34 municipalities. During the last quarter of PY2, IUWASH assessed other municipalities and, with approval from Tim Teknis, developed plans to expand the program in PY3 to reach a total of 54 municipalities.

SUMMARY OF ACHIEVEMENTS In addition to general project development, IUWASH measures progress based on the project’s achievement of outcomes and higher-level results as defined in the IUWASH Performance Monitoring Plan (PMP). IUWASH achievements in PY2 based on the PMP outcomes were as follows: • 248,760 people obtained increased access to safe water supply and there was a 1.1% increase in the number of households with access to safe water supply in areas where IUWASH PDAM partners operated. • 13,730 people obtained increased access to improved sanitation services and there was a 5.37% increase in the number of households with access to improved sanitation services in areas where IUWASH supported the construction of improved sanitation facilities; • A decrease of 32% in water costs for poor people; • 15,251 people trained in IUWASH training activities, with women accounting for 33.48% of all training participants. The total budget spent in support of this training was US$372,461.55; • 2,113 households were prepared to pay for sanitation improvements; • 35 government cadres implement WatSan programs; • The PDAM Performance Index for 24 PDAMs rose by an average of 12.64%; • Three PDAMs submitted debt restructuring plans to the Ministry of Finance (MoF) and obtained MoF approval; • Three Local Governments increased local budget (APBD) allocations and improved their policy to support improvements in the WatSan sector; • A 3.48% increase in the amount leveraged to support the expansion of improved WatSan services; and • 2,848 households obtained new water connections under a microcredit program.

More details on progress towards achieving the IUWASH outcomes can be found in the Annexes.

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Section 2 HIGH LEVEL RESULTS & COMPONENT LEVEL PROGRESS

INTRODUCTION In this section, we present a detailed account of overall progress towards achieving the project’s High Level Results, as well as much additional detail of this progress, issues encountered, and plans within each Outcome area of the project’s three Components and within the Grants Program, which complements work in all other areas. As noted in Section 1, IUWASH recognizes that all of the Components and the Grants Program are mutually reinforcing. Their Outcomes are inextricably linked, and success under one Component cannot be achieved without commensurate success in the other two. As such, and where indicated, we have attempted to highlight important linkages between the work under the Components and specific areas of collaboration. This Section is divided into the following Sub-Sections:

Section 2.1. High Level Results Section 2.2. Component 1: Mobilizing demand for service delivery Section 2.3. Component 2: Improving and expanding capacity for service delivery Section 2.4. Component 3: Strengthening the enabling environment Section 2.5. Grants Program

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Section 2.1 HIGH LEVEL RESULTS

Results that directly and significantly contribute to the achievement of MDGs in water supply and sanitation are at the heart of IUWASH. Represented in the form of “High Level Results,” which are shown in the table below and further detailed in the Project’s Performance Monitoring Plan (PMP), the first two results directly contribute to the number of people that benefit from improved access to water supply and sanitation; while the third result directly contributes to reducing water costs for the poor, which in turn influences people’s access to water supply. The final result relates to the number of people trained on issues related to increasing access to clean water and sanitation. These results are achieved through realizing the outcomes of the IUWASH technical components of the project.

IUWASH High Level Results Indicator Target HR.1: People gain access to improved Number of people in urban areas gain access to water supply and sanitation services as a improved water supply as a result of US 2,000,000 result of US Government assistance Government assistance HR.2: People gain access to improved Number of people in urban areas gain access to sanitation services as a result of US improved sanitation facilities as a result of US 200,000 Government assistance Government assistance HR.3: Per unit water cost paid by poor in Per unit water cost paid by the poor in targeted targeted communities decreases by at communities decreases by at least 20% through least 20% through more participatory, 20 more participatory, transparent, accountable transparent, and financially enabled and financially enabled services services Number of people trained in IUWASH training HR.4: Participants trained 50,000 type of activities

Activities in the last Quarter of FY 2012 focused on completing activities to achieve the targets set for the High Level Results. In water supply, the main focus was on programs to improve PDAM performance and promote microcredit in order to achieve increased connections. While in the sanitation sector, the STBM program was monitored in all regions in order to determine the impact of triggering activities on development of individual toilets. Promotion of communal sanitation systems was finalized in Kota Ambon, Kota Jayapura and Kota Makassar in order to support increased access for people to improved sanitation services. This Quarter, water cost surveys were conducted in Kudus (Central Java) and Mojokerto (East Java) to monitor the decrease in water costs for poor people. These surveys were conducted in areas where microcredit activities had already increased the number of water connections. By the end of PY2, High Level Results achieved included: • 248,760 people in 49,527 households gained access to a safe water supply. With a total of 4,487,491 households in program areas with PDAM coverage, there was a 1.10% increase in the number of households with improved access to clean water; • 13,730 people (2,746 households) gained access to improved sanitation services. This achievement represents 5.37% of all households in the sites where sanitation systems were constructed; • There was an average 32% decrease in water costs for the poor (from microcredit connections); and • 15,251 people benefited from IUWASH training-related activities, with 33.48% participation by women and funds expended totaling US$372,461.55.

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Section 2.2 COMPONENT 1: MOBILIZING DEMAND FOR SERVICE DELIVERY A fundamental premise of IUWASH is that comprehensive solutions to water and sanitation issues in Indonesia require the active participation of civil society. While the legal burden of service provision lies with local government, the feedback and engagement of individuals, households, communities, and the groups that represent them (CSOs, CBOs, NGOs, etc.) is a requirement for satisfactory and accountable service provision. To obtain the desired level of civil society involvement, however, several important challenges must be overcome. There are three specific and interconnected civil society challenges that IUWASH needs to address: lack of awareness, lack of representation, and lack of effective feedback mechanisms. IUWASH addresses these challenges in an integrated manner with other components, by stimulating demand from both civil society and local governments for improved and increased water supply and sanitation services, which includes making service providers more accountable to the citizens they serve and the local government owners.

Over the course of PY2, notable IUWASH achievements under Component 1 included the following: • In support of the CLTS pillar under the MoH STBM program, formulated “11 Steps Towards ODF” to increase access to individual sanitation systems and initiated support to related local government efforts in 12 municipalities, leading to the development of 557 improved household sanitation systems over the reporting period, with substantially more expected to follow in PY3; • Developed a framework for assisting the MoH in establishing guidelines for CLTS implementation in urban, as opposed to rural, areas; • Based on discussions with regional teams, developed strategies for improving the rate of sewer connections in Medan and Surakarta, utilizing approaches developed under the regional USAID ECO-Asia program; • Formulated a communal sanitation system framework to support large anticipated programs in three IUWASH regions, which will be undertaken in association with the ADB-funded USRI Program; • Formulated and facilitated implementation of major media advocacy programs aimed at strengthening sanitation development (including local government budgetary and policy support) in South Sulawesi and East Java; • Supported microfinance programming through the development of improved marketing capacity among water utilities and financial institutions in Mojokerto and Jeneponto, which can serve as models for application elsewhere; • Assessed current practices related to customer participation in PDAM operations and developed an approach that will be applied in PY3 for enhanced PDAM Performance Monitoring by CSOs; • Developed a preliminary concept for the “Sanitation for the Poor Toolkit,” which will be a major focus in PY3; • Revamped hygiene education materials for use in community-level programs, along with implementing guidelines and a training module; • Supported implementation of a wide array of public awareness and advocacy events such as: “WASH Week”, a tactical campaign designed to support GOI sector advocacy messages and complement the USAID Golden Anniversary; Konferensi Sanitasi dan Air Minum Nasional (KSAN) which involved several panel discussions as well as a USAID WatSan Partners

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exhibition booth; visits by the US Ambassador to Kudus to review microfinance programming, the USAID Mission Director to Jayapura to review sanitation activities, and the USAID Director of the Office of Environment and Health to review master meter programs; the East Asia Ministerial Conference on Sanitation and Hygiene (EASAN); and several other events.

The following sections provide further detail on Component 1 activities over the course of PY2 (with particular emphasis given to the last quarter) as they relate to the targeted Component outcomes and tasks.

1. MD-1. Households contribution to sanitation improvements This Outcome addresses one of the principal challenges facing the expansion of sanitation facilities in Indonesia, namely, the absence of demand at the household level to pay for improved sanitation facilities and services. Despite the acute health hazards posed by the persistent pollution of nearby waterways and groundwater, household surveys that include sanitation indicators often report a surprisingly high level of satisfaction with the status quo. At the root of this complacency are low levels of awareness of the risks associated with poor sanitation combined with the lack of incentives for households to change their practices. In a classic example of the tragedy of the commons, households see little to gain from individual investments in sanitation when so much depends on the actions of their neighbors and, more broadly, their community as a whole.

The IUWASH approach to increasing household contributions to sanitation improvements distinguishes between three principle types of improvements: individual household systems (with independent septic tanks); household connections to a communal septic system; and household connections to a municipal sewer system.

While the basic message regarding the importance of improved sanitation is the same, each of these technologies has its own advantages, constraints and programmatic requirements. Over the course of PY2, IUWASH developed specific approaches to each, which build off key GOI sanitation programs such as STBM in the case of individual household systems; Sanimas (Community-based Sanitation) and the ADB-funded USRI in the case of communal septic systems; and the Metropolitan Sanitation Management and Health Project (MSMHP, also funded by ADB) in the case of centralized sewerage systems. Highlights of IUWASH demand mobilization work in these areas are presented below.

Individual household systems Work in expanding access to household systems has been implemented under the auspices of the MoH-led STBM program, and more particularly Pillar 1, which focuses on ODF practice through a CLTS approach. In this area, work has been undertaken at all levels: • At the national level, IUWASH works closely with the MoH and a host of implementing partners (such as Cipta Cara Padu-Indonesia or CCPI/High Five Kelurahan, Plan International and others) to provide on-going input into strategy development, module development, training programs, and the sharing of stories from the field; • At the provincial level, involving training the provincial STBM teams in East and West Java; and • At the local level, IUWASH provided support to 12 municipalities over the course of PY2, with a particular focus on training. A total of 31 households invested in improved systems.

In light of special issues encountered in applying CLTS in an urban context, as well as plans to integrate STBM into the PPSP program supported under Component 2, IUWASH also developed a broad program framework for work in this area and identified with the MoH a need for technical

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assistance in developing guidelines for CLTS application in urban areas. This assistance is planned for early in PY3.

Household connections to communal septic systems Demand creation for communal systems is driven largely by our partnership with the ADB-funded USRI Program in East Java, Central Java and South Sulawesi, and the GOI-led Sanimas/STBM program in other locations. Several coordination activities have been undertaken in the course of PY2. IUWASH will continue to contribute to the training of city facilitators (under USRI or Sanimas) in community triggering and engagement prior to construction, and the management of facilities after construction. In addition, IUWASH regional teams will support the creation or strengthen the capacity of a sanitation services unit (UPTD) in all areas mentioned.

IUWASH has also begun investing in communal system demand creation through specific grant programs for cities not yet exposed to improved communal sanitation systems. In some cases, this also includes improved operation of public toilet facilities (MCK). IUWASH supported program implementation in 12 cities, with improved operation of 13 communal sanitation systems improved. In PY2, two communal systems were completed in Kota Jayapura and Ambon, benefiting 79 households.

Technical assistance is being planned during PY3 to develop robust guidelines for communal sanitation systems (under Outcome MD-4). This will be undertaken in conjunction with the planned CLTS assistance described above.

Household connections to centralized sewerage systems Demand mobilization for connection to centralized sewerage services focused on DKI Jakarta, Medan and Surakarta, involving a different approach in each city. In Jakarta, FORKAMI received grants to support demand creation combined with a technical design for system expansion. In Medan, IUWASH has been working closely with PDAM Tirtanadi, as the service provider, on communications capacity building using the “10-Steps Promotion Toolkit” developed under the USAID ECO-Asia program. This activity is being implemented by SPEAK Indonesia. Having been initiated in the last quarter of PY2, this work has thus far included implementation of a workshop on the Promotion Strategy for Wastewater Connection Expansion (Steps 3-5 of the 10-Step Promotion Toolkit) and Focus Group Discussions (FGDs) for communities in the new service target areas. The team is now developing the communications strategy based on the FGD findings. Important FGD findings indicate a slightly negative community perception of the quality of service after being connected to the system. This insight highlighted a need to advocate for service quality improvements, which will be a special focus of work in the first quarter of PY3.

In Surakarta and Medan, IUWASH provided direct assistance to the PDAMs in the preparation and implementation of a Sewer Connection Campaign. IUWASH was directly involved in several campaign activities, including media talk shows and community meetings. No significant negative responses have emerged so far, with a total of 2,003 households having been connected and showing willingness to pay the monthly charge. IUWASH plans to provide a capacity building program on communications to improve activity implementation. This support will be provided in PY3 once capacity assessments for PDAM Surakarta and PDAM Tirtanadi Medan have been used to define a training menu matching current needs.

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2. MD-2. Safe drinking water and adequate “IUWASH equipped us with new sanitation programs by civil society groups understanding [of the importance of proper and/or government cadres sanitation] which I think is very useful for the community where I live. We used to Civil society groups and government cadres not only play think that open defecation was not a an important advocacy role, but are also invaluable partners , but after a series of explanations, in the implementation of improved WatSan services. Such we realized that what we do is wrong as it groups are critical, for example, in the organization and can pollute the environment and have a very operation of community-based systems such as master negative impact on health. It makes me very proud to be a part of this as the project site meter schemes and communal septic systems. Work under coordinator, since I can apply what I learned this outcome targets identification, engagement and from IUWASH.” says Novitasari (Site capacity building of CSOs and/or government cadres; Coordinator HEBAT Program, assistance in the leveraging of resources to support the YAKMI/IUWASH Grantee). implementation of mobilization programs; and promoting the sharing of program approaches, achievements, and lessons learned with a wider audience.

Activities to support sanitation and water service expansion through civil society groups and government cadres are directed at developing the capacity of program implementers in order to sustain implementation capacity. The targeted groups vary, depending on the type of program, and the program involves PDAM promotion teams, grantees, local health office staff, sanitarians, community groups, journalists, and others. IUWASH emphasized capacity building activities in demand creation throughout PY2, and will continue to do so during PY3. IUWASH has also been implementing Grants Programs and supporting sanitarians in conducting sanitation programs in their respective communities. Following IUWASH assistance, several PDAMs in IUWASH working areas are now also actively implementing new promotional programs for both water supply and wastewater service connections.

Building the capacity of IUWASH partners will be further strengthened early in PY3 through the development by consultants of comprehensive guidelines and training modules on demand creation for individual and communal sanitation systems in an urban context. The materials will be developed in consultation with MoH, MPW and other relevant program partners. The consultants are expected to deliver the final document in Quarter 8.

In regard to water connection promotion, IUWASH piloted training for PDAM staff and community coordinators in promoting microcredit for water connections at PDAM Kabupaten Mojokerto and PDAM Jeneponto. Participants received training on how to implement marketing and enrollment of new connections, including understanding the requirements, how to fill out registration forms, and so on. According to Irwanto of the PDAM Kab. Mojokerto promotion team, “Since the training, it has become much easier to obtain new customers. Now there are always new customers every day; an average of 5 to 15 per day.” Through the campaigns in these regions, 733 microcredit-financed connections and 495 connections paid for in cash have been registered to date.

Jeneponto presented several challenges during implementation while Mojokerto offered some success stories. These experiences provided useful input to improve the program’s capacity building methods. The project will develop the training modules and adjust campaign technical support as required, while supporting demand for expansion of connections to other cities in Year 3. We will also promote microfinance for sanitation services as one option to help communities obtain financial support for construction of appropriate individual/communal sanitation systems.

3. MD-3. Civil society groups that report on PDAM operations or performance The active participation of civil society in monitoring and reporting on the quality of service provision is fundamental to achieving sustainable improvements in water supply services. In this

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context, CSO “reporting” on PDAM activities is defined as regular information exchange between PDAMs, local governments and the public, as well as synergies with other programs seeking a similar heightened level of involvement.

In Quarter 6, IUWASH continued to prepare for the implementation of activities to promote CSO reporting on PDAM operations and performance which were identified during the course of assessments conducted in the previous quarter (such as the reinvigoration of Customer Forums). The team further developed the overall programmatic framework and specific steps to guide activity implementation. In the third project year, work will focus on building the capacity of the IUWASH team to undertake such activities and on initiating implementation with select PDAMs

IUWASH identified five PDAMs as pilot sites for this work: Kota Bekasi, Kab. Bandung, Kota Surakarta, Kab. Jeneponto, and Kab. Purwakarta. The selection criteria for the pilot sites were as follows: • Management commitment and presence of a customer forum or other existing structure; • Small-to-medium-sized PDAM with fewer than 100,000 subscribers; and • Presence of other capacity improvement activities.

Through detailed assessments during PY2, IUWASH established a strong basis to encourage 20 civil societies reporting on PDAM performance to improve customer participation in monitoring PDAM service quality. The results indicated that the project needs to focus on working alongside PDAMs with existing customer forums, and encourage PDAM management to commit to a functioning customer participation mechanism.

4. MD-4. Sanitation for the Poor Toolkit This outcome targets the collection, review and compilation of existing best practices, and practical examples and tools in support of improved access to sanitation for the poor. Efforts during the Quarter focused on continued collection of existing information and experiences that may be used in developing the Sanitation for the Poor Toolkit, including establishing an initial inventory of reference documents that will be greatly expanded following further consultation with government and other partners. The documents collated include implementation manuals, technology references, promotional guidelines, and similar materials from a wide array of organizations and projects that are actively supporting the GOI in sanitation development.

Work in PY2 focused on gaining experience and insight into sanitation needs and challenges, building support from the GOI counterpart, and agreeing on the best path forward to develop the toolkit. Aware that the toolkit will be geared to an urban context, common agreement is needed among the stakeholders, especially the Ministries of Public Works and Health. To this end, there have been extensive discussions between IUWASH and these two key Ministries as well as donor agencies like ADB (USRI program), WSP (TSSM) and other groups (Plan International, High Five, UNICEF). All this information will be used by the IUWASH team to formulate the proposed intervention and the concept behind developing the Toolkit. Adapting the CLTS to an urban context, whereas it has generally only been used in rural areas to date, is an important topic for the toolkit. Another is developing a sustainable model for the larger community-based systems such as communal latrines and communal septic systems.

Building on the issues discussed above, two consultancies are likely to be initiated in the first quarter of PY3 that are directly related to developing the Toolkit. These consultancies will be undertaken in close collaboration with the MoH, the National Pokja AMPL and, importantly, the USAID-funded High Five Kelurahan program, being implemented by CCPI. Meetings with these and other external stakeholders will guide the toolkit development process and ensure strong levels of buy-in from

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sector stakeholders. As a result of these activities, a first draft of the toolkit should be completed by the end of PY3.

5. MD-5. Household adoption of improved hygiene practices Hygiene promotion and behavior change represent a core component of the IUWASH technical approach to support improved practices in the home and, more broadly, demand mobilization for improved service delivery. Although there is much to accomplish in terms of improving hygiene knowledge, attitudes, and practices in urban Indonesia, there is now clear policy direction and program planning support under the Community-led Total Sanitation Figure 2. Examples of communications materials for hygiene (CLTS/STBM) and Citywide materials to be tested for program audience (hand washing with Sanitation Strategies (CSS) soap and household safe water treatment). programs. Additional synergies are possible with other programs such as the USAID-funded CCPI High Five program, which recently began implementing STBM activities in Medan, Surabaya and Makassar. Important resources are available through other national and international initiatives.

As a complement to CLTS, hand washing with soap (HWWS) and household safe water treatment (PAMRT) will be promoted to targeted communities. This has already been integrated into the framework of several grant programs initiated in the latter part of PY2. In support of these and other efforts, attention has also focused on adapting existing communications materials on HWWS and PAMRT to better respond to identified needs—such as emphasizing the use of soap in hand washing (HWWS) and the boiling time of water (PAMRT).

To monitor progress and achievement of the improved hygiene behavior, IUWASH will conduct regular surveys at the community level to monitor the behavior change practices by the household on the three behaviors mentioned here (hand washing with soap, household safe water treatment, and improved access to sanitation services). This year, IUWASH completed the survey tools. The survey itself will be conducted next quarter in all cities that have community-based activities such as development of individual and communal sanitation systems and master meter program. Currently, IUWASH is supporting these programs in 11 cities (Kota Tebingtinggi, Tanjungbalai, Medan, Bogor, Semarang, Surakarta, Probolinggo, Parepare, Makassar, Ambon, and Jayapura) and seven Kabupaten (Tangerang, Serang, Kendal, Sidoarjo, Mojokerto, Takalar, and Jeneponto). The households sampled for this survey will be picked from these cities and districts.

To this end, IUWASH has made extensive use of materials developed under the earlier USAID Health Services Program (HSP) and Environmental Services Program (ESP). This has led to a revised design of the materials, followed by pretesting for application in the field. An implementation framework was also developed for this outcome.

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Section 2.3 COMPONENT 2: IMPROVING & EXPANDING CAPACITY FOR SERVICE DELIVERY Activities implemented under Component 2 facilitate the improvement of technical, financial and institutional PDAM performance, enabling the utilities to expand piped water services to urban population, as well as supporting local institutions to increase access to improved sanitation services through individual, communal and/or institutionally managed systems, in combination with improved management of sludge collection operations. These programs are closely linked to the increased demand identified and mobilized under Component 1 and incorporating the improved governance and finance environments developed under Component 3. To achieve the targets, IUWASH national and regional teams provide technical assistance to water utilities, local and central government, the private sector and other donor agencies, addressing a variety of technical, financial and institutional issues. Component 2 teams support national and local stakeholders in identifying priority areas and developing clear action plans, and help them ensure their plans are implemented effectively, including mobilization of commitment for further expansion of innovative and sustainable models.

In the past year, Component 2 programs at national and regional level were operating in 34 IUWASH locations across nine provinces, supporting 32 PDAMs and Local Governments in improving and expanding WatSan services. The main programs and achievements during the last year (with particular emphasis on the latest quarter) are summarized here.

Urban Water Supply Programs (32 PDAMs)—please see Annex 1 for more details: • Supporting PDAM operational improvements, including NRW reduction (seven PDAMs), Energy Efficiency Audits (five PDAMs), distribution network improvements (10 PDAMs), GIS capacity improvements and training (nine PDAMs). • Supporting PDAM CCVAs in eight locations, including facilitating strong collaboration with CCFI and local NGOs for financing and construction of infiltration ponds (800 in Medan and 650 in Mojokerto) to increase infiltration of rainwater in upper catchment areas. • Supporting PDAM financial improvement, including debt restructuring programs in 18 locations (four new programs and 14 monitoring activities), improved billing and accounting systems (four PDAMs with full systems and seven PDAMS receiving on-the-job training), PDAM tariff reviews (seven PDAMs), development of PDAM business plans (13 PDAMs). • Collaboration between IUWASH, BPPSPAM and PERPAMSI, discussing critical factors for maintaining good PDAM performance with a panel of PDAM experts.

Urban Sanitation Program (29 locations)—please see Annex 2 for details: • Facilitating 12 cities with the PPSP-2012 program, and five cities preparing for the PPSP-2013 program, including intensive training for sanitation working groups on developing Sanitation White Books, Environmental Health Risk Assessment (EHRA) surveys and Citywide Sanitation Strategies (CSS). • Initiating improved Urban Septage Management (USM) assessments in five IUWASH cities and first WSP and PU/PLP-facilitated workshop to promote USM concept. • Supporting PU/PLP with DED of typical IPLT (to accelerate national budget financing for 100 IPLTs in 2013) and promoting national budget financing for Medan sewerage and IPLT. • Agreement with PU/PLP and ADB/USRI team on crucial support from IUWASH for USRI program in 14 IUWASH cities (divided among three IUWASH regions).

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IUWASH also deepened relations with key GOI ministries and other stakeholders (USDP, WSP, ADB/USRI, BPPSPAM, CCFI, PERPAMSI) through formal meetings and workshops. Key activities conducted during the past year, including this Quarter, are further described in the sections below, organized by Outcomes.

1. PDAMs with improved technical, financial PDAM Performance Index and management performance (Outcome IC-1) 1. Good governance Improved performance of PDAMs (technical, financial a. Transparency and institutional) supported by IUWASH is measured b. Accountability through a “PDAM Performance Index (PI)” (see box). In c. Tariff setting and investment d. Pro-poor policies March 2012, baseline data from December 2011 were

collated from 24 of the 31 PDAMs. In two of the other 2. Technical and operational performance PDAMs (Langkat and Lebak), IUWASH was only a. Number of connections supporting microfinance programs, and in the other five b. NRW Reduction PDAMs (Surabaya, Makassar, Jeneponto, Takalar and c. Energy Efficiency Maros) serious program support only began after May d. GIS/MIS systems 2012. e. Water quality improvements

For the 24 PDAMs surveyed, the average PI baseline 3. Financial performance score was 39.7%, ranging from 22.5% (Enrekang) to a. Full Cost Recovery b. Financial Ratio 61.1% (Kota Bogor). During the second measurement, c. Employee Ratio which used PDAM performance data from June 2012 d. Billing and accounting systems (six months after the initial baseline data), the average PI score for the same 24 PDAMs rose to 45%, ranging 4. Customer relations from 25.3% (Ambon) to 69% (Bogor and Sidoarjo). This a. Customer satisfaction survey improvement was primarily the result of IUWASH b. Community reporting to PDAM programs, which included development of business c. SOP for customer complaints plans, debt restructuring, tariff increases, improved d. Information through public media NRW management, Climate Change Vulnerability Assessments, customer satisfaction surveys, and so on. 5. Business/human resource management a. Human resources policies The PDAM PI will continue to be measured every six b. PDAM staff training programs months, and the results will be shared with PDAM c. PDAM business plans management, the PDAM Supervisory Board (Dewan d. SOP Pengawas), and the local governments that own the PDAMs. 6. Safeguarding raw water sources a. Existing condition and future demand IUWASH also collects quantitative information (every b. Protection of raw water systems six months) on increases in PDAM connections. The c. Climate change adaptation programs baseline data from June 2011 showed a total of 1,356,618 PDAM connections (for 24 PDAMs), and subsequent audited data (for December 2011) showed an increase of 45,499 connections. More details of both the qualitative date and the PDAM PI data can be found in Annex 5.8.

We provide below a summary of progress in activities implemented under this Outcome in the last quarter, together with highlights of progress in PY2 as a whole.

During the last quarter, the IUWASH team of three consultants continued the NRW reduction assessment for Jakarta, collecting data and holding regular meetings with two local operators (Aetra and Palyja). The NRW reduction program for four PDAMs in Central Java was continued by Akademi Tirta Wiyata. In North Sumatra, West Java and East Java, IUWASH specialists conducted on-the-job training in NRW reduction for staff from six PDAMs.

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The draft final report for the PDAM Energy Efficiency Audit (EEA) for five PDAMs, implemented by Institut Teknologi Surabaya (ITS), was discussed on September 26, 2012 and will be finalized in the next quarter. This year IUWASH organized the first National PDAM Energy Efficiency Seminar with GOI, ADB and PERPAMSI, which was held on April 11, 2012. Discussions focused on technical, financial and regulatory issues that should lead to larger investments by PDAMs and/or the private sector to replace inefficient systems, utilizing a new Business-to-Business (B2B) model. By way of follow-up, IUWASH is partnering with the USAID funded ICED (Indonesian Clean Energy Development) program to jointly implement the next steps in improving PDAM Energy Efficiency, namely: (a) development of EEA guidelines, (b) analysis of financing options, and (c) Investment Grade studies to assist PDAMs passing the EEA to obtain the capital needed to make the recommended investments, and thus substantially lower their energy costs.

On June 13, 2012, IUWASH Component 2 and 3 staff and BPPSPAM hosted the first PDAM roundtable meeting with well respected ex-PDAM directors to discuss critical success factors in developing and maintaining healthy PDAMs, especially following changes in senior management (PDAM directors and mayor). Too often, PDAM performance deteriorates when the new mayors and/or PDAM directors are less professional and committed than their predecessors. Results were discussed with Ministry of Home Affairs officials, who offered their full support and agreed to invite the heads of APEKSI and APKASI (the associations of city mayors) to the next roundtable, which is planned for October/November 2012.

In the last quarter, IUWASH continued supporting 10 PDAMs in all regions to improve their current distribution networks by training PDAM staff and providing support through feasibility studies and/or designs for network expansions linked to mobilization of alternative finance, which are described in more detail under Outcome EE-4. IUWASH also engaged third parties to provide training on developing GIS capacity in nine PDAMs. Improved billing and accounting systems were installed in six PDAMs and training was conducted for 10 PDAMs in other regions. IUWASH also supported development of 11 Business Plans and facilitated seven tariff increases.

Going forward, all PDAM operational and financial performance improvement programs will continue at the 30 existing PDAM recipients and commence for the 20 newly selected PDAMs, in line with the priority programs selected for each PDAM and the availability of IUWASH resources. For all PDAMs joining after June 2012, the PDAM Performance Index for June 2012 will be become the baseline for connections.

2. PDAMs assisted in restructuring their outstanding debts (Outcome IC-2) In August 2008 the MoF introduced a debt restructuring program for all PDAMs to manage their outstanding debts to the central government. The program aims to improve the financial condition of PDAMs so that they can expand their services to meet the MDG targets. To enable more PDAMs to participate in this program, on July 4, 2012 a new MoF decree was issued for the program (Peraturan Menteri Keuangan Nomor 114/PMK.05/2012), lowering the thresholds for participating so that borrowers (PDAMs) can now participate even when they have not yet achieved a financial state of full cost recovery, in contrast with the previous regulation.

During the last quarter, IUWASH completed assisting PDAM Kabupaten Maros (South Sulawesi) and PDAM Lamongan (East Java). All proposals were approved by local stakeholders (PEMDA, DPRD) and submitted to the MoF for approval. The MoF evaluation recommended some minor corrections for both PDAMs. IUWASH will follow up with the PDAMs before they submit their revised proposals.

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In respect of the business plans approved pursuant to the debt restructuring program, this quarter IUWASH continued monitoring these business plans in line with MOF guidelines. IUWASH will conduct further monitoring of several PDAMs in late September and early October 2012 for the PDAM financial reports for the period ended December 2011. This includes preparation of a summary for further action by the MoF.

With the issuance of the new MoF regulation, in the next quarter IUWASH will work with several more PDAMs on their debt restructuring, including Sidrap, Jeneponto, and Ambon (in South Sulawesi and Maluku), Kab. Langkat, Asahan (both in North Sumatra) and Kab. Malang (East Java). This will bring the total number of PDAMs receiving IUWASH debt restructuring support to 25 (see Table 1), which is five more than the IUWASH target of 20 PDAMs.

Table 1: IUWASH PDAM locations supported with debt restructuring Debt Location restructuring Progress stage 1 Kota Medan Approved First monitoring to use 2012 financial report 2 Kab. Tanjung Balai Monitoring 3 Kota Tebing Tinggi Monitoring Second monitoring by IUWASH September 2012 4 Kota Pematang Siantar Monitoring 5 Kota Sibolga Monitoring 6 Kab. Langkat New Included in IUWASH WP#3 as new program 7 Kab. Asahan New 8 Kab. Karawang Monitoring 9 Kab. Tangerang Monitoring 10 Kota Semarang Monitoring Second monitoring by IUWASH September 2012 11 Kab Semarang Monitoring 12 Kota Surakarta Monitoring 13 Kab. Grobongan Monitoring Completed business plan approved by mayor and DPRD and 14 Kab. Lamongan New submitted to MoF; minor revisions required 15 Kab. Gresik Monitoring Second monitoring by IUWASH September 2012 16 Kab. Mojokerto Monitoring 17 Kab. Malang New Included in IUWASH WP#3 as new program 18 Kota Makassar Monitoring Second monitoring by IUWASH September 2012 19 Kab. Jayapura Monitoring 20 Kab. Pare Pare New Proposal being prepared by IUWASH and PDAM 21 Kab. Enrekang New Completed business plan approved by mayor and DPRD and 22 Kab. Maros New submitted to MoF; minor revisions required 23 Kab. Jeneponto New 24 Kab. Siddrap New Included in IUWASH WP#3 as new program 25 Kota Ambon New

3. PDAMs with improved creditworthiness (Outcome IC-3) Recognizing that the improved creditworthiness of PDAMs opens doors to sources of much needed funding for system improvement and expansion, IUWASH works with local governments and PDAMs to better assess their current conditions, address areas of weakness, and gradually move them towards a financially sound status that makes them worthy of increased investment.

Over the course of PY2, IUWASH developed and tested the Creditworthiness Ladder (CWL), a tool to guide both the achievement and monitoring of Outcome IC-3 by identifying weaknesses in a utility’s credit profile and evaluating efforts to shore up those weaknesses. The tool has two major components: financial risk and operating risk. These components are then further subdivided into eight categories and 28 individual indicators. The final rating may range from a low of “1 minus” to a

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high of “4 plus.” As Table 2 shows, the CWL was implemented in seven different PDAMs, with scores ranging from “1 plus” in Kota Medan to “4 minus” in Kota Bogor.

In the next quarter, IUWASH will meet with Pefindo to review the results from the first seven water utilities and seek additional input on the CWL structure and indicators. We will then scale up implementation of the CWL from two PDAMs in each region to five in each region. IUWASH will also be participating in the upcoming Indonesia Water & Waste Water Exhibition and Forum (IWWEF) in January 2013, hosted by PERPAMSI, and will use this opportunity to discuss the concept of creditworthiness and introduce the CWL as a tool that can be used more broadly to assess credit strengths and weaknesses. Table 2: PDAM ratings in IUWASH Creditworthiness Ladder

CWL Rating Region PDAM Comments Rating Year - PDAM’s creditworthiness weaknesses include financial ratio and poor state of tariffs; no tariff adjustments in the Kota last three years and a lack of stakeholder support impacted North Pematang 1 minus 2011 several aspects. Raw water needs improved planning and Sumatra Siantar protection. - Strengths are contributed by the customer base, which allows for rapid growth. - The PDAM’s creditworthiness is bolstered by its strong West financial status, including debt repayment, cash flow, and Kota Bogor 4 minus 2011 Java cost-recovery tariff. It also has extensive coverage and solid technical operations. - The credit strengths of the PDAM include cost recovery tariff, regular tariff adjustments, extensive existing coverage along with the potential to add more customers, and Central Kota 2 plus 2011 strong management and planning capacity. Java Surakarta - Credit weaknesses include recent missed debt repayments, poor cash flow, and lack of support from the local government. - Credit strengths include no long-term debt, adequate liquidity, strong financial ratios, and solid local government Central Kab. Kendal 3 flat 2011 support. Java - The biggest credit weakness is that tariffs have not been adjusted regularly in line with the business plan. - Credit strengths include clean debt history, a strong customer base, and solid technical operations (including East Java Kab. Gresik 2 plus 2011 low nonrevenue water). - Credit weaknesses include low debt reserves, weak cash flow, and irregular tariff adjustments. - Credit strengths include a strong customer base, regular South Kota Pare tariff adjustments, and supportive operating procedures. 2 plus 2011 Sulawesi Pare - Credit weaknesses include low cash flow, recently missed loan payments, and a high rate of nonrevenue water. - Credit strengths include debt reserves and production capacity. South Kab. Maros 2 minus 2011 - Credit weaknesses include loan repayment rates over the Sulawesi last few years, cash flow, financial ratios, nonrevenue water, and local government support.

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4. Local government implementing climate change adaptation measures, based on raw water sources vulnerability assessment (Outcome IC-4) Demand for fresh water is rapidly growing, while availability of raw water from current sources is rapidly declining. This increases conflicts between local stakeholders, and means PDAMs are unable to increase piped water coverage to the growing urban population. These changes are mainly a result of human actions (including changes in land use and deforestation in catchment areas), but are also due to changes in rainfall patterns, with increased flooding and longer dry seasons. As a consequence of climate change, rainfall patterns and seasonality will continue to change, resulting in generally longer dry seasons and more intense rainfall during shorter rainy seasons. This will cause increased surface runoff during the rainy season, resulting in less rainwater stored in aquifers, and increased floods and landslides, damaging infrastructure and threatening lives. The longer dry season, with less water being stored in subsurface aquifers, will increase pressure on already limited resources.

During PY2, IUWASH developed the concept of Climate Table 3: List of IUWASH target Change Vulnerability Assessment and Adaptation Planning (CC cities for CC VAAP. VAAP) and a report was shared with and approved by USAID in September 2012. The report describes nine steps that Region Location IUWASH will apply to achieve adoption of the CC VAAP in 20 Kota Medan North Sumatra target cities for this outcome. Further details can be found in Kab Pematang Siantar (3) Tables 3 and 4. Kota Sibolga Kab Serang West Java / Kota Bogor Banten The IUWASH national team also developed a CC VAAP risk Kab Karawang (4) matrix, which quantifies the probability of climate change- Kab Bandung related risks (drought, flooding, landslides, saltwater intrusion) Kab Kudus Central Java Kab Semarang and the expected magnitude of their impact. An early version (3) of this matrix was tested in Medan, and the revised version will Kota Salatiga Kab Mojokerto be used in other IUWASH locations. During this quarter, Kota Probolinggo IUWASH engaged third parties in conducting initial CCVAs East Java Kab Probolinggo (Climate Change Vulnerability Assessments) in Pematang (6) Kota Malang Siantar and Mojokerto, and is now finalizing contracts for three Kab Malang other locations (Kudus, Kab. Semarang and Salatiga). An SOW Kota Batu South Sulawesi Kota Parepare has been drafted for a local STTA to support the monitoring of & Eastern Kab Enrekang the CCVAs implemented by third parties as well as to conduct Indonesia Kab Siddrap its own CCVAs (in Kota and Kab. Malang and Batu). (4) Kab Pinrang

Also this quarter, construction continued of 800 infiltration ponds (Sumur Resepan) for the Sibolangit spring catchment, financed by Coca Cola Foundation Indonesia (CCFI), with the emphasis this quarter on improving the operation and management of the implementing local NGO in order to accelerate the pace of construction. CCFI agreed to finance a similar program in Kabupaten Mojokerto (East Java) for 650 infiltration ponds, and following a competitive tender among local NGOs, one proposal was selected and submitted to Coca Cola headquarters and was approved in mid-September. The kick-off meeting with IUWASH and CCFI management will take place on October 3, 2012 in Surabaya.

In the next quarter, IUWASH national and regional teams will continue their field assessments and stakeholder training in all priority locations, complete third party tenders for CCVA data collection, and supervise the Sibolangit and Mojokerto programs financed by CCFI. IUWASH will also continue discussions with PERPAMSI to include PDAM Climate Change Adaptation programs in the upcoming international IWWEF conference (January 2013).

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Table 4: Implementing Action for Vulnerability Assessment and Adaptation Planning

VAAP Action Output Framework Phase • Engage PDAM and Local Government (LG) • Site selected 1. Initial site to determine need and commitment for • Kick-off meeting held assessment CC Vulnerability Assessment and Adaptation Plan (VAAP) 2. Climate Change • Prepare Scope of Work for third parties • Stakeholder • consultations Phase 1: Vulnerability Tender of Fixed Price Contract The Baseline Assessment (CCVA) • • Approved CCVA Implement CCVA Baseline Study Scenario Baseline Study • Review/approve Baseline Study Report baseline report • Prepare baseline Asset Risk Matrix for • Baseline Asset Risk 3. Asset Risk Matrix presentation/discussion with PDAM Matrix prepared (ARM) analysis

• • Review results of CCVA baseline with Revised ARM baseline PDAM and LG • Climate Change- 4. Workshop with • Present ARM baseline Driven ARM PDAM operators • • and LG (SKPD) Collaboratively consider how climate Long-list of adaptation change may alter ARM baseline options Phase 2: The • Discuss long-list of adaptation options Climate 5. Synthesize • Record results of workshop and finalize • Draft VAAP report Change-Driven workshop results ARM results • Draft VAAP Scenario and prepare VAAP • Draft VAAP report presentation draft report • Prepare draft VAAP presentation • Present overall results of VA • Prioritized adaptation 6. Decision-Makers • Present adaptation long-list options Workshop • Collaboratively discuss short-list using multi-criteria analysis Phase 3: Adaptation • Integrate results of decision-makers • Final CC VAAP 7. Finalize CC VAAP workshop into VAAP report, including report for PDAM Planning Report short-list of adaptation options 8. Integration of • Work with PDAM managers to integrate • Agreement to results into PDAM results into their business plans integrate results into Business Plan business plan • TA to support PDAM to implement • At least one Phase 4: measures under its control adaptation measure Implementation, Integration, & 9. Support • Advocate for new policies where needed under implementation implementation of for LG Learning adaptation measures • Identify/leverage new financing

• Monitoring/evaluation of measures, and

adjustments as needed

5. Local Governments implementing integrated sanitation and hygiene interventions (Outcome IC-5)

Improving Urban Sanitation infrastructure and increasing access is a GOI priority program, as evidenced by the large number (>150) of cities planning to join the next PPSP (Accelerated Urban Sanitation) Program and the thousands of Community Based Sanitation systems to be built over the next four years, financed by the national government and donors such as ADB. During PY2, and particularly in the last quarter, the GOI has acknowledged the crucial role that IUWASH can play at both national and regional level to support and strengthen its initiatives, identify the requirements for additional sustainability, and initiate complementary programs (such as urban septage management), including providing crucial support to LGs to implement and maintain these facilities in a sustainable manner.

At the start of 2012, IUWASH regional teams facilitated Local Sanitation Working Groups in 12 cities (see Table 5 for the locations) in developing a Sanitation White Book (buku putih),

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Environmental Health Risk Assessment (EHRA), and city sanitation strategy (SSK). By the end of September, all EHRAs had been done, Sanitation White Books were almost complete, and all cities had started working on their SSK. In line with the plan, all SSKs should be completed by end of 2012. This target is expected to be achieved in most locations, except possibly Kendal (Central Java), which started much later due to late approval to join the PPSP-12 program, and Ambon, where the Pokja Sanitation has been less active due to internal staff changes.

Table 5: IUWASH locations receiving support on city sanitation strategies

Number of locations and City province/region 2 in North Sumatra Kota Binjai (new); Kota Pematang Siantar (new) 3 in West Java/Banten Kab. Karawang (new); Kab. Bekasi (new); Kab. Tangerang (new) 1 in Banten Kab. Kendal (new) 1 in East Java Kab. Lamongan (new) 2 in South Sulawesi Kab. Maros (new); Kota Makassar (review) 3 in Eastern Indonesia Kota Ambon (review); Kota and Kab. Jayapura (review)

During the last quarter, the three local consultants completed the first stage of IUWASH’s improved USM program, which was a quick assessment in five selected IUWASH locations, and continued to the next phase in three cities (Kota Bogor, Kota Surakarta and Kota Probolinggo). Detailed discussions commenced with the LGs and local USM operators on how USM services can be improved, particularly how the current “on call basis” system can be replaced by a scheduled desludging system with regular monthly payments. A spreadsheet was developed, demonstrating that a scheduled desludging service can be implemented on a full cost recovery basis for affordable tariffs, especially since the MPW (PU/PLP) will provide grants financing for septage collection trucks and new Sludge Treatment Plants (IPLT) using standard designs currently being developed by IUWASH. PU/PLP fully supports the new USM approach and on July 2-3, 2012 hosted a first national workshop on improved USM for decision makers from 30 cities. At the workshop, PU/PLP, IUWASH, WSP and USDP made all of the presentations and participated in the panel discussions.

IUWASH support to promote increased connections to centralized sewerage systems continued, with the first step of a promotional campaign by SPEAK in Medan for new household connections as part of a sewerage expansion system being financed by the ADB. An SOW was prepared and tendered for a detailed assessment of physical improvements required to the existing sewerage network in Medan, financed by the national budget, and an additional 7,000 household connections financed by Kota Medan LG. In DKI Jakarta, the grants supporting PD PAL in expanding its sewerage connections also continued this quarter. Next quarter, the detailed design will be completed for the expansion program.

Also this quarter, contacts deepened with PU/PLP and ADB on IUWASH field support for the new USRI program, which aims to install 1,350 Community Based Sanitation (CBS) systems in 34 cities, 14 of which are also supported by IUWASH, with a total of over 700 CBS systems. Agreement was reached among all parties that IUWASH will support the following three programs:

(a) Capacity building/on-the-job training for USRI facilitators (b) Promotional campaigns (community and city level) to increase demand (c) Development of new or strengthening the existing institutional framework for the sanitation agency in each target city (UPTD, PD PAL and/or PDAM) responsible for oversight of all CBS systems, USM, etc.

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In the next quarter, IUWASH will continue completing the urban sanitation strategies in the 12 target cities. Furthermore, the national team will continue implementing the USM program in the three target cities as well as at the national level, and will further develop the collaboration program with PU/PLP and ADB.

6. Small and medium businesses providing affordable construction and sanitation facility management services (Outcome IC-6) Direct involvement of small and medium businesses (SMEs) in providing and supporting sanitation services is a crucial component for rapidly increasing access to improved sanitation facilities. Existing examples include programs such as WSP/TSSM (Total Sanitation, Sanitation Marketing), which are only being implemented in rural areas in East Java. The challenge facing IUWASH now is to transfer this to a (peri-)urban environment. The best possibilities for engaging and strengthening SME involvement in IUWASH programs are: (a) SMEs can be responsible for the installation of basic individual sanitation systems (priced between 800,000 and two million rupiah), possibly including a pre-financing package, linked to a sanitation microfinance program set up by IUWASH. (b) SMEs can support operation and maintenance of public sanitation facilities (MCK) through a “leasing” arrangement with the MCK owners (local communities, marketplace or LG). (c) SMEs can be involved in collection of sludge from individual and communal septic tanks for delivery to an IPLT. The vehicles required for sludge collection could be provided by the SME or obtained (with IUWASH assistance) from donors, CSR initiatives, or the government (through the local or state budget).

In the last quarter, the IUWASH team continued promoting opportunities to increase SME involvement in urban areas, with the following programs: • Continued grants with Mercy Corps, which includes promotion of local SMEs to install individual household toilets and provide a sludge removal service. • Continued grants with Lembaga Penelitian dan Pengabdian Masyarakat (LPPM ITS), which includes SME involvement in triggering ODF areas in Probolinggo, Sidoarjo and Surabaya, with the SMEs providing affordable individual sanitation facilities, financed through a revolving fund. • Signing a grants agreement with a local NGO on sludge collection services for Belawan (North Medan), including establishing a local SME to provide an affordable septage sludge collection system, for 1,000 latrines (4,000 by 2013) provided by the Medan LG. • As discussed under Outcome IC-5 above, the USM assessment in five cities includes a substantial role for the local private sector and SMEs in the collection of septage from individual and communal septic tanks.

During the next quarter, IUWASH will continue the three grants programs and embark on the second phase of the USM program, including strengthening the role of SMEs. These programs will be a crucial part of the IUWASH urban sanitation programs and, where possible, will also be linked to the provision of microfinance for sanitation (Outcome EE-4).

7. Poor residents reporting greater satisfaction with WatSan services (Outcome IC-7) Customer satisfaction is directly related to the quality of service provided, which for water supply means sufficient water quantity, pressure, continuity and quality. Provided the quality is acceptable

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and the tariff remains affordable, customers should be satisfied. Good PDAM services and transparent customer information are built on effective communications and demonstrated actions by PDAMs, one of which is a regular customer satisfaction survey. During PY2, eight customer satisfaction surveys and four real demand surveys were completed in IUWASH cities as the basis for development of PDAM business plans. Results were shared with PDAM management and weaknesses in service (i.e., lack of water, low pressure, poor water quality, high prices, etc.) were used as the basis for PDAM improvement programs for subsequent years. The results were then shared with the mayor, as the owner of the PDAM.

An evaluation of all existing Master Meter (MM) systems, which were introduced by the USAID financed ESP, followed by Mercy Corps, PNPM, and UNICEF/CARE, was completed this quarter and the final report will be completed and published in the next quarter. The main conclusions are summarized here: • The survey took place in six cities, with 356 respondents in 45 MM locations • 71% of respondents had monthly incomes below Rp 1 million, and only 2% had monthly incomes exceeding Rp 2 million • Average cost before MM was installed was Rp 500-1,500 per 20-liter jerry can, equivalent to Rp 25,000-75,000 per m3 • Water tariff for MM consumers is between Rp 1,100 (Medan) and Rp 3,550 (Jakarta) per m3, which is around 5% of the cost of water using jerry cans • 76% of respondents were satisfied with the availability of water. The main problem was found in Medan, where the PDAM does not have enough water to supply the region of northern Medan • 93% of respondents were satisfied with the current water tariff • 92% of respondents were satisfied with operation of the MM system by the CBO

As a result of this largely positive survey, IUWASH has been promoting greater use of MM systems to accelerate provision of piped water for low-income communities, with MM programs starting in Tangerang and Sidoarjo (both using IUWASH grants). As a result of the assessment, additional opportunities have been identified for Sibola and Surakarta in the next IUWASH workplan. CCFI has also shown keen interest in supporting several MM programs in Surabaya, and a fieldtrip will take place in early October to identify potential sites and meet a local NGO and PNPM Mandiri program officials to consider a possible partnership.

In the next quarter, the MM evaluation report will be shared with all national partners (especially the GOI and PERPAMSI) as a basis for further promotion of the MM system as a viable tool to increase water access for the poor. IUWASH surveys on water cost, willingness to pay, and level of satisfaction will also be rolled out to all appropriate IUWASH locations.

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Section 2.4 COMPONENT 3: STRENGTHENING THE ENABLING ENVIRONMENT

A supportive enabling environment among local governments, local parliaments, and the local population in general is essential for improvements in the provision of water supply and sanitation services, by way of adequate local budget allocations and appropriate policy frameworks. In this regard, Component 3 of the IUWASH Project seeks to address several weaknesses that continue to hamper water and sanitation service provision at the local level, including the following:

(1) A general lack of interest and commitment among local decision makers to take the necessary steps to improve water and sanitation services in a sustainable manner; (2) A lack of clear local policies (through PERDA and/or Mayor’s Instructions) and law enforcement to support improved water sector services at all levels; (3) A persistent lack of micro- and macro-level financing for service improvement and expansion for both water supply (through PDAMs) and sanitation; and (4) A lack of engagement of civil society (including customers) in the local planning and decision- making processes.

Over the course of PY2, notable achievements under Component 3 included the following: • Conducted 12 visioning workshops with local governments to facilitate consensus on the development path forward and identify targets for the water and sanitation sector in each municipality; • Supported the development of eight policies aimed at strengthening the enabling environment for the water and sanitation sector, five of which were fully executed; • Engaged nine PDAMs and their local government owners in the preparation of 11 water supply projects, with financing sources including Presidential Decree 29/2009, public private partnerships, and grants financing. Six feasibility studies were also completed in PY2; • Facilitated eight MOU signings between PDAMs and banks in seven locations, followed by internal training for each partner. The Micro Financing Institutes (MFIs) currently include BRI, BTN, and BSM; • Achieved 2,848 water supply connections under IUWASH-facilitated microfinance partnerships; and • Supported pilot initiatives for microfinance for sanitation in two locations, with an estimated 200 households projected to benefit from improved on-site treatment facilities.

The following sections provide further detail on Component 3 activities in PY2 (with particular emphasis on the last quarter) as they relate to the targeted component outcomes and tasks.

1. Outcome EE-1: Improving local government prioritization of safe drinking water and sanitation through their adoption of supportive local policies and increased budget allocations Annual planning and budgeting as well as broader policy formulation are at the heart of the governance process. Tasks under Outcome EE-1 are therefore aimed at increasing the degree of prioritization that local governments accord water supply and sanitation services through a combination of (1) increased awareness through advocacy and training, (2) collaborative planning and budging approaches, and (3) strengthened monitoring and oversight mechanisms.

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IUWASH put in place a strong foundation of initiatives during PY2. Key achievements included the following: • Completed a baseline budget analysis early in the program year, which, in addition to serving as an important point of reference for the IUWASH Performance Monitoring Plan (PMP), also highlighted the low level of resources historically allocated to the water and sanitation sector. Notably, average LG expenditure on water supply and wastewater management was less than 1% of their total local budget. • Facilitated “visioning workshops” in 12 districts to increase awareness among key decision makers concerning the challenges and opportunities in the water and sanitation sector in their respective cities. • Implemented training sessions for 21 PDAM supervisory boards, helping them to improve their understanding of their job responsibilities and, importantly, of concrete ways in which they can help their utility to operate more efficiently and effectively. • Supported the development of eight policies aimed at strengthening the enabling environment for the water and sanitation sector. Five of these policies have been fully executed.

The subsections below provide a more in-depth discussion of activities and accomplishments during PY2.

Visioning Workshops. The implementation of visioning workshops represents an important milestone in IUWASH technical assistance to each local government, providing an opportunity to bring together all key decision makers and other stakeholders and openly discuss the current state of the water and sanitation sector. More specifically, the workshops create an opportunity to collectively consider the challenges facing water and sanitation services in each city and share possible solutions to those challenges. Importantly, the workshops also allow the mayors and DPRD heads to directly communicate their vision for the water sector within their city and voice their commitment for a coordinated effort to improve the policy framework and increase necessary funding. Table 6 presents a summary of all locations where visioning workshops were held in PY2.

Table 6: Visioning Workshops in PY2

Region LG Month held Details and Results

- Presentation of existing state of the WatSan sector to Mayor, Head of DPRD and other stakeholders; North - Discussed opportunities for IUWASH support, resulting in the Kota Binjai May 2012 Sumatra organizational assessment work that is now ongoing; - Signed letter of support to achieve MDG objectives, including increasing coverage from 26% in 2011 to 62% in 2015. - Discussed budget increases for WatSan sector; - Stakeholders expressed commitment to achieve MDG targets, North Kota Tebing May 2012 including increasing PDAM coverage from 53% in 2011 to 68% in Sumatra Tinggi 2015, as well as increasing the number of communal wastewater units to seven by 2015. - PEMDA and DPRD articulated strong support for WatSan MDGs, North Kota Tanjung with specific targets of increasing PDAM coverage from 56% in May 2012 Sumatra Balai 2011 to 65% in 2015 and the desludging/maintenance of 37,400 individual septic tanks. - Discussed budget increases for WatSan sector; West Java/ Kabupaten - PEMDA and DPRD also indicated their willingness to support the April 2012 Banten Serang PDAM to access project financing under PerPres 29; - Signed letter of support to achieve the MDG objectives.

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Region LG Month held Details and Results

- PEMDA articulated strong support for WatSan MDGs; West Java/ Kabupaten - DPRD requested more detail on how proposed investments would May 2012 Banten Karawang directly impact the local communities; - Signed letter of agreement to achieve the MDG objectives. Kabupaten - Bupati signified strong support for WatSan sector, signing a letter Central Java May 2012 Semarang of agreement to achieve MDG objectives for the city. - Bupati and DPRD indicated support for achieving MDGs by signing Kabupaten letter of agreement; Central Java June 2012 Kendal - DPRD committed to support the development of WatSan through regulatory oversight and increased budget allocation in the APBD. - Agreement on the need to strengthen the WatSan Working Group through more regular meetings; Kota - IUWASH will advise and assist on the development of a water and East Java March 2012 Probolinggo wastewater regulation (Mayoral Decree); - The AMPL Working Group will more directly engage the relevant SKPD in sanitation programming. - Focus on institutional strengthening of service providers through improved activity planning (including sanitation master planning), budgeting allocations, and advocacy; Kabupaten East Java May 2012 - Participants acknowledged the need to diversify and protect Sidoarjo sources of raw water; - Need to improve the cost recovery ratio of the PDAM to ensure financial sustainability. - Consensus reached on improving the management of water Kabupaten resources in Mojokerto; East Java January 2012 Mojokerto - Improved public awareness is required to reduce pollution and build support for community-based WatSan programs. - The District will prioritize the reduction of water pollution, including increasing domestic wastewater treatment; Kabupaten East Java July 2012 - The District must increase water production capacity to expand Gresik services to low-income households; - Increased public awareness needed in sanitation sector. - Agreed on the need to strengthen the WatSan Working Group, Kabupaten December develop a 2012-13 work plan, and link achievement of outcomes to East Java Lamongan 2011 the budget calendar; and - The District will also prioritize completion of the PPSP document.

Supervisory Board Strengthening. The second major activity conducted under Component EE- 1 during PY2 was to arrange capacity building workshops for 21 PDAM Supervisory Boards (Dewan Pengawas) across all IUWASH regions. As the principal oversight body for each water utility, the Supervisory Board has significant management and coordination functions that are vital to improved and expanded service delivery in each municipality. In many ways, Supervisory Boards have been a “missing link” in the chain of effective management, often remaining inactive and providing little or no support to the utility as it seeks to obtain approvals from the local government. These workshops served as a first step, then, to assist Supervisory Boards to become more constructively engaged, increasing members’ awareness and understanding of their prescribed duties and responsibilities. Table 7 summarizes the locations where these workshops were implemented over the past year.

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Table 7: Supervisory Board Strengthening Workshops in PY2

Month Region LGs Discussion and Results held Medan, Binjai, Tebing - Introduced key issues to board members, including North Tinggi, Pematang their key responsibilities under national regulations March 2012 Sumatra Siantar and Tanjung and the comparative performance of each utility Balai. Kota Surakarta, - Increased capacity of Supervisory Board members Kabupaten Semarang, in relation to PDAM Business Plan; Central Kendal, Kudus (Pemda, July 2012 - Supervisory Board able to provide guidance to Java Dewan Pengawas and PDAM in accordance with the targets set out in the DPRD) PDAM Business Plan - A major objective of the training was to alter the role of the Supervisory Board from that of a Kota Surabaya, Kota “sleeping partner” to a strategic partner focused at Probolinggo, the policy level; Kabupaten Lamongan, - Board Members to participate more directly in East Java May 2012 Kabupaten Gresik, development of PDAM management strategy as Kabupaten Mojokerto, well as in tracking progress; Kabupaten Sidoarjo - Training helped to provide a “baseline” for setting objectives, outcome measures, and targets for the Boards. Kota Enrekang, Kota - Principal output of the workshop was to increase Jeneponto, Kota knowledge and understanding among the Board South Makassar, Kab. Maros, July 2012 Members of their duties and responsibilities. Sulawesi Kota Pare Pare, Kab. Takalar

Local Government Policy Support. On the policy side, the IUWASH team worked with local governments in each region to bolster the enabling environment through supporting policies, whether in the form of a local law (peraturan daerah), executive decision (peraturan walikota/bupati), or decision memorandum of the PDAM (Surat Keputusan Direksi). Table 8 highlights the types of policies IUWASH has been supporting over the past year.

Not surprisingly, one of the key policy gaps that emerged in many IUWASH locations concerns sanitation, and, more specifically, the management of domestic waste from septic tanks. While on- site treatment remains the default form of sanitation throughout the country, there are very few municipalities that closely regulate and monitor the emptying and treatment of on-site facilities (i.e., septic tanks). IUWASH is encouraging local governments to fill this policy void, and is currently working on draft sludge management policies in cities such as Kota Tebing Tinggi, Kota Pematang Siantar, and Kabupaten Kudus. Strengthening the sanitation regulatory framework is axiomatic to ensuring sustainability of the GOI’s ongoing investments in new sanitation infrastructure.

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Table 8: Water and Sanitation Policy Development in PY2

Region LG Policy Type Status Description

Perda 20/2011 on Fully Policy increased the local West Java Kota Bogor Local Government Executed government’s annual equity Equity participation to the PDAM. Fully Policy revised the PDAM’s existing Perda 16/2012 on Executed company regulation concerning its West Java Kota Bogor PDAM establishment, mission, and core Organization duties. Perda 17/2011 on Fully Addresses the structure of the West Java Kota Bogor PDAM Executed PDAM, appoints the Directors, and Management clarifies job descriptions. SK Walikota Fully Determination of the IUWASH Central Kota Surakarta Surakarta No. Executed Grant Location for the Sanitation Java 653.2/48-B/1/2012 Program in Kota Surakarta Fully Policy increased the local Central Perda No. 7 of Kabupaten Kendal Executed government’s annual equity Java 2012 participation in the PDAM. Peraturan Ongoing Provides SOP for handling customer South Walikota on complaints associated with water and Kota Pare Pare Sulawesi Water and wastewater sector service providers. Sanitation SOPs Peraturan Ongoing Strengthens the protection of raw East Kota Ambon Walikota on Raw water resources. Indonesia Water Peraturan Ongoing Provides a framework to regulate East Kota Jayapura Walikota on Illegal and remove unauthorized Indonesia Connections connections to the water utility.

Looking ahead to the first quarter of PY3, in addition to seeing the above policies through to fruition, IUWASH will begin working with a new group of LGs to identify policy gaps and increase budget allocations to the water and sanitation sector. Similar to the process conducted early in this program year, regional governance and finance specialists will conduct policy inventories and collect baseline APBD data as the starting point for each new partnership.

2. Outcome EE-2: Improving PDAM or local government ability to obtain access to long-term funding for water or sanitation investment plans Improving access to long-term financing (either from public or private sources) to support the construction of new water supply and sanitation infrastructure is a critical aspect of meeting the MDGs. During PY2, IUWASH municipal finance specialists initiated support to PDAMs across the regions for a broad spectrum of new infrastructure projects. Highlights during this program year included the following:

• Engaged nine PDAMs and their local government owners in the preparation of 11 water supply projects, with financing sources including Presidential Decree 29/2009, public private partnerships, and grants financing. • Completed six feasibility studies to help PDAMs ensure the technical and financial viability of proposed projects. • Facilitated a consensus among policy-makers in Kabupaten Serang to pursue a loan under Presidential Decree 29/2009 for the construction of a 200 liter per second (lps) water treatment plant. While the financing process still faces some major hurdles, IWUASH is optimistic that the

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financing will come to fruition given the strong commitment of the PEMDA and DPRD. In many ways, Kabupaten Serang can be seen as an example of how this process should proceed, with the support of key decision-makers obtained from the outset. • Supported Kota Bekasi to advance a unique PPP arrangement with Perusahaan Jasa Tirta to construct a 100 lps treatment plant to serve approximately 10,000 new customers. Similar to the work in Serang, the process in Kota Bekasi serves as an example for other regions in that it has been fully participatory, engaging key stakeholders and obtaining buy-in every step of the way. Furthermore, IUWASH and the PDAM have worked iteratively through financial analyses to develop the most cost-effective approach. The contract is expected to be signed by the end of 2012.

Notably, over the past quarter IUWASH has started to note an increased demand from PDAM partners to utilize the facilities available under Presidential Decree 29/2009 (PerPres 29). While demand has been stifled somewhat by the combination of slow processing times and political constraints (specifically associated with the requirement to pledge local government revenue streams should the utility default on its payments), the lower interest rates make it the most affordable financing option for most utilities. Additionally, the MOF has been looking at ways to streamline the approval process, thereby improving the pace at which new financing packages can be approved. As of the close of the quarter, IUWASH was aware of eight utilities in our locations that were considering using the PerPres 29 facility.

On a related note, IUWASH also met this quarter with representatives from USAID’s Development Credit Authority (DCA) to discuss potential applications of DCA’s partial credit guarantee arrangement. At the meeting, IUWASH reviewed the principal sources of project-level financing (see Table 9) and the list of water utilities with which we are working. While it is not advisable to use DCA to set up a “competing” financing facility to the PerPres 29 facility, it may be plausible to use DCA as a further credit enhancement to this financing structure. More specifically, loan tenor— generally limited to 10 years—continues to be a key constraint in the development of bankable projects, and the use of a partial credit guarantee could provide the comfort level that lenders need to extend credit terms beyond ten years.

Table 9: Types of Project Level Finance

Financing Maximum Interest Comments Vehicle Tenor Rate 11% to . Willingness of banks to lend to utilities has increased in Commercial Loan 10 years 13% recent years (e.g. BTN) . Provided by national bank PerPres 29 10 years 6% to 8% . Interest subsidy from GOI, Maximum 5% . Guarantee 70% (40% GOI and 30% LG) Public Private . Open Tender and Direct Appointment (B2B) 20 years IRR: 19% Partnership (PPP) . Favored for Greenfield projects . Rates strongly linked to credit rating 10% to Corporate Bond 10-12 years . High fixed costs 15% . No experience with Municipal Bonds Multilateral Soft Libor: . Exchange risk may increase base rate 25 years Loan 3.6%++ . Limited use since 2001 Government N/A N/A . Complimentary to loan or PPP scheme originally proposed Grant

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Table 10 provides a complete update on the 11 ongoing project financing efforts under the auspices of Outcome EE-2. While none of these financing packages achieved closure during PY2, IUWASH is optimistic that the first transactions will be completed early in PY3.

Table 10: Updated List of Water Supply Projects Obtaining Long-Term Finance

PDAM Project Description Progress through PY2/Q4 - 200 lps water supply regionalization Kota Tebing project (Tebing Tinggi and Serdang Bedagai Support in planning phase. RDS to be conducted Tinggi, North District) in PY3/Q1 followed by Pre-FS preparation. Sumatra - Anticipated form of financing: B2B Support in planning phase. IUWASH will Kota Binjai, North - 200 lps water supply for city of Binjai coordinate with MPW-BPPSPAM for pre-FS Sumatra - Anticipated form of financing: B2B preparation. - Pondok Gede: 300 lps new treatment Completed Pre-FS of technical components. plant and distribution lines Kota Bekasi, West IUWASH will continue assisting by preparing the - Jatih Asih 100 lps with PJT Java financial viability analysis (Pre-FS financial aspect) - Anticipated form of financing: Public in PY3/Q1. Private Partnership (B2B) Completed Pre-FS, including financial analysis. - New WTP in Kelapa Dua sub-district to Kab. Tangerang Review by PDAM with further discussion to serve southern Tangerang Banten follow in PY3/Q1. Alternative financing from - Anticipated form of financing: PPP PerPres 29 to be considered. - WTP renovation and distribution line construction to serve Kopo and Tiga Activity postponed due to complications in Kab. Lebak Banten Raksa areas negotiations between PDAM and private partner. - Anticipated form of financing: PPP - Greenfield water supply project for Ciruas Kab. Serang, IUWASH and PDAM will begin preparing the area Banten Pre-FS in PY3/Q1. - Anticipated form of financing: PPP - 200 lps greenfield water supply project for Completed revisions to feasibility study and Kab. Serang, Cibaja area socialization to stakeholders. Confirmed Banten - Anticipated form of financing: loan under meeting with central government in PY3/Q1 to PerPres 29 and government grants discuss grants financing. Completed Pre-FS. Given guidance from MPW- Kota Solo, - 300 lps bulk water supply project BPPSPAM to assess viability of PerPres 29 Central Java - PPP with PT Jasa Tirta or PerPres 29 loan financing. IUWASH and PDAM will conduct financial analysis for subsidized loan in PY3/Q1. Completed revised Pre-FS (original one was Kota Gresik, - 200 lps water supply project prepared in 2009 under ESP). Presentation/ East Java - Anticipated form of financing: PPP socialization to stakeholders planned for PY3/Q1. Kab. Mojokerto - 500 lps water supply project Full FS being prepared by IUWASH and expected East Java - Anticipated form of financing: PPP to be completed in PY3/Q1.

In addition to the steps identified for each project in Table 10, in the next quarter IUWASH will work to identify additional financing opportunities with the PDAMs in the new IUWASH locations. We will prioritize locations that emulate the type of institutional support and transparent processes evident in Serang and Bekasi, thereby maximizing the potential for IUWASH technical assistance to result in the realization of new infrastructure and expanded service coverage.

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3. Outcome EE-3: Increasing the percentage of financial resources accessed by service providers from public and private sources for expansion of improved water and sanitation services Closely related to access to long-term infrastructure financing, this area of activity monitors the overall levels of financing accessed by service providers to improve and expand water supply and sanitation services. As stated in the IUWASH PMP, the increased funding mechanism is inclusive of all financing opportunities (APBN, APBD, investment by the private sector and/or local banks, CSR and other donor support) as long as it is facilitated directly through IUWASH assistance. In addition to the financing initiatives discussed under Component EE-2 above, additional PY2 highlights of IUWASH technical assistance to increase access to financial resources included the following: • Support from CCFI for the construction of infiltration ponds for springs in Sibolangit (ongoing) and Mojokerto (under development), each with a value of $250,000, for a total of $500,000; • Additional equity of approximately $9 million provided by PEMDA Bogor for PDAM Bogor to expand services, as codified in a local government regulation; • Small loans from microfinance institutions to finance connection charges, totaling $365,791.67; and • Support from the national government and PEMDA Medan to rehabilitate the existing sewerage system (state budget) and finance an additional 7,000 connections (regional budget), with approximately $5 million pledged in total.

Based on the examples cited above, IUWASH technical assistance has directly contributed to the leveraging of $9,732,488.56 through the close of PY2, which represents about 3.47 percent of the target for the current group of water utilities and local governments.

Notably, under the IUWASH PMP, the target for Outcome EE-3 was converted to a nominal figure in order to more directly link technical assistance with results by tracking funds accessed against a currency value determined at the outset of assistance. Based on the APBD and PDAM investment analysis conducted earlier in PY2, IUWASH calculated a baseline investment value for the first group of PDAMs to be used as a benchmark to evaluate the extent to which service providers accessed new financing with IUWASH assistance. More specifically, the current leveraging target is approximately $19 million, although this value will increase significantly once additional locations have been identified in PY3.

4. Outcome EE-4: Facilitating access for low-income households to microfinance for improvements in water and sanitation While improved municipal systems are critical to expanded service delivery, for many low-income households, installation and connection fees represent a significant additional barrier to accessing water supply systems. Similarly, in the sanitation sector, lack of access to financing at the household level inhibits improvements to on-site treatment systems and upgrades to bathroom facilities. To address these issues, IUWASH promotes the development and availability of microfinance products for the water and sanitation sector through a number of pathways, including the establishment of partnerships between utilities and microfinance providers as well as the institutional strengthening of microfinance institutions more broadly.

IUWASH made notable gains during PY2 to further the use of microfinance in the water and sanitation sector. Key milestones achieved to date include the following:

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• Developed an alternative lending model in cooperation with Bank Syariah Mandiri that leverages the community connections of local cooperatives to more rapidly mobilize financing; • Introduced microcredit programs in 13 PDAMs across the IUWASH provinces; • Facilitated eight MOUs signed between PDAMs and banks in seven locations, followed by internal training for each partner. To date, the MFIs include BRI, BTN, and BSM; • Achieved 2,848 water supply connections under IUWASH facilitated microfinance partnerships; and • Supported pilot initiatives for sanitation microfinance in two locations, with an estimated 200 households projected to benefit from improved on-site treatment facilities.

Focusing specifically on the last quarter (July-September 2012), key activities conducted under Outcome EE-4 included the following:

• Conducted communication training on microfinance for water supply for PDAM staff and community coordinators in PDAM Mojokerto and PDAM Jeneponto in South Sulawesi; • Continued to build microfinance partnership with Bank Syariah Mandiri (BSM) headquarters, drafting an umbrella agreement between IUWASH and BSM; • Introduced the microfinance program—including successes achieved in Kudus—to BSM Branch Managers in Surabaya, Sidoarjo, Kendal, Serang and Banten; • Conducted outreach events on the potential use of microfinance for sanitation (Jamban Sehat) in Probolinggo (East Java), Bogor (West Java), and Lebak (Banten).

Challenges. While IUWASH built a strong foundation during PY2 for the expanded use of microfinance in the water and sanitation sector, a number of challenges hampered the rate of new connections across IUWASH sites. First, many PDAMs continue to face substantial problems on the supply side, thereby greatly reducing the rate at which they can add new customers. These problems include insufficient raw water sources (in terms of both water quantity and quality), limited production capacity, and a lack of secondary and tertiary distribution networks. These conditions constrained progress in PDAM Karawang, Langkat and PDAM Tirtanadi Medan.

Second, while engaging cooperatives to channel loans to end-users has shown considerable promise, it also presents a new set of institutional capacity challenges. While some cooperatives are well organized and have SOPs, others operate on a more ad hoc basis. In Kabupaten Serang, for example, the partnership between the PDAM and BSM has been delayed because the local cooperative lacks the required legal documentation.

Third, while BRI was once the principal banking partner under USAID-ESP, it has only had limited involvement during PY2. One factor that contributed to this trend was the rotation of key positions at BRI headquarters and in its branch offices, with many officers familiar with the IUWASH approach now in different positions. Another factor has been the overall escalation of nonperforming loans (NPLs) in some BRI branches and units. Once NPLs reach a certain amount, the branch or unit office is not allowed to issue new loans until the rate declines to an acceptable level. This is currently the case in Surabaya and Kendal, for example.

Finally, the sanitation sector is perceived to be high risk, meaning that MFIs are very cautious about entering this market. Consequently, all initial efforts to encourage growth in this sector will need to be on a small-scale basis, allowing MFIs to limit their overall exposure until they become more comfortable with these types of loans and are confident in reasonable repayment rates.

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Table 11 summarizes the progress in microcredit programs in the water supply sector through PY2.

Table 11: IUWASH Microfinance Program in Water Supply Sector

MOU Region PDAM Bank Results Comments Status Bank - Partnership established and approved by

North Kab. Syariah BSM Pending 0 HH Sumatra Langkat Mandiri - BSM branch requires PDAM to submit connected (BSM) financial report as at 30 June 2012 North 0 HH - Program introduction completed and Kota Binjai BSM Pending Sumatra connected partnership establishment underway DKI/West Kab. Signed 0 HH - No connections to date due to lack of BTN Java Karawang (Nov 2011) connected water pressure and limited network - BRI’s lending capacity low due to NPLs Signed with Kab. BRI and 0 HH in other sectors DKI/Banten BRI Serang BSM connected - Establishment of partnership with BSM (Oct 2011) underway BSM and - Program introduction completed 0 HH DKI/Banten Kab. Lebak Koperasi/ Pending - Establishment of partnership with LKM connected LKM underway, expected in November 2012 Kota Signed 2,450 HH Central Java BSM - Ongoing; progress satisfactory Kudus (Jan 2012) connected Signed with 15 HH - BRI has limited lending capacity Kota BRI Central Java BRI connected - Partnership with BSM underway Kendal BSM (Nov 2011) (BRI) - Kab. Signed 0 HH Central Java BRI - Program launched in April 2012 Semarang (Sep 2011) connected - Signed with BRI Kota BRI, BSM, (Oct 2011) 368 HH - Implementation and M&E ongoing East Java Mojokerto Koperasi - Signed connected - 250 customers processed in September with BSM (Jul 2012) - Former ESP Program with BRI still ongoing Kota 0 HH East Java BSM Pending - Formation of new partnership with BSM Surabaya connected ongoing - High potential MBR in PDAM sites - Former ESP Program with BRI still Kota 0 HH ongoing East Java BSM Pending Sidoarjo connected - Formation of new partnership ongoing - High potential MBR - Microfinance promotion training Kota Signed 0 HH completed Sulawesi/EI Koperasi Jeneponto (May 2012) connected - Implementation and M&E for WatSan ongoing Kota BSM and 0 HH - Program introduction completed Sulawesi/EI Pending Makassar Koperasi connected - Partnership underway

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Table 12 summarizes the status of IUWASH microfinance programs in the sanitation sector through PY2.

Table 12: IUWASH Microfinance Program in the Sanitation Sector Type of Financing Region Location Sanitation Status Source Facility - Program introduction completed DKI/West BTN CSR Household Kota Bogor - Proposed 140 houses to receive microfinancing Java funding septic system through BTN CSR funding - Program development and fundraising identification Community Kota Household completed East Java group Probolinggo septic system - Marketing and socialization underway microfinance - Construction of Jamban Sehat ongoing for 50 houses

Looking ahead, IUWASH will seek to bring to fruition the pending sanitation MOUs in key cities such as Surabaya and Sidoarjo, and ramp up the utilization rate for established programs. We will also explore the use of small grants to provide seed capital to MFIs interested in developing new loan products for household sanitation improvements.

5. Outcome EE-5: Facilitating Local Government adoption of new or improved mechanisms for citizens to engage local government in water and sanitation For reasons largely related to the history of sector governance in Indonesia, few local governments or service providers make an effort to actively involve the public in the planning and decision-making process of any service sector, including water and sanitation. This general lack of involvement has led to complacency and a sense that citizens do not have a meaningful contribution to make on issues of improved service delivery. IUWASH supports the development of mechanisms for improving citizen involvement in the discussion on increased provision of water and sanitation services, thereby providing more accountable and transparent service delivery, which will result in the increased readiness of the public to pay the tariffs required to maintain and upgrade these services.

PY2 activity highlights in the sphere of citizen engagement mechanisms in the water and sanitation sector included the following: • Completed a working inventory of existing citizen engagement mechanisms in the water and sanitation sector across each targeted region (see Annex 6). This inventory reflects data collected during an assessment of all PY2 locations and will be updated early in PY3 to capture mechanisms in place in newly added municipalities; • Prepared draft local regulations (Perda) in Kota Pare Pare and Kota Jeneponto on the procedures for handling citizen complaints about public services being provided by the local government, including water supply and sanitation services. The focus of the Perda in Pare Pare included all public services, while the Perda in Jeneponto focused on the services provided by the PDAM; and • Identified opportunities to link newly formed CBOs focused on sanitation provision with local government operators such as UPTD or PD PAL, thereby bolstering citizen engagement in the maintenance and expansion of the sanitation infrastructure.

Building on that last bullet point, IUWASH sees significant potential in PY3 to improve citizen participation in and feedback on the provision of sanitation services. The central government is poised to make significant investments in the sanitation sector towards achieving the MDGs, but these investments will only be sustainable if communities become more involved in where and how these services are provided.

USAID INDONESIA URBAN WATER SANITATION AND HYGIENE WWW.IUWASH.OR.ID 34 ANNUAL PROGRESS REPORT 2 OCTOBER 2011 – SEPTEMBER 2012 QUARTERLY PROGRESS REPORT 6 JULY – SEPTEMBER 2012

Section 2.5 GRANTS PROGRAM

The total value of the Grants Under Contract (GUC) activity of IUWASH is $2.5 million, and this is made available to achieve project-specific objectives. The program also contributes to the USAID FORWARD initiative, which looks for new partnerships, emphasizes innovation and maintains a steady focus on results. The IUWASH Grants Program is implemented in accordance with all applicable USAID rules and regulations as stipulated in ADS 303 and 22 CFR 226, and the guidelines described in the USAID-approved IUWASH Grants Program Manual and Grants Implementation Plan. The program is further synchronized with and supports the IUWASH project’s technical components.

GUC activity registered significant progress during the second program year. Most notably, IUWASH committed close to $1 million in grant funding during the course of PY2. This involved the conclusion of eight grant agreements under which IUWASH has committed a total of $608,613, and the initiation of RFAs for an additional five grants valued at $325,281. USAID has approved the SOWs for all of the latter grant programs, and most of these are expected to be awarded in the first month or two of PY3. Table 13 summarizes grants currently in the IUWASH pipeline.

Table 13: IUWASH Grants Program Implementation

Total Contribution to No. Description Grantee Signed GAs In Process Programmed Project Outcomes in PY2 NORTH SUMATRA Optimization of communal latrines and 1 HR 2,4/MD 1,3,5 YAKMI $57,222 $57,222 WWTPs/TT and TB 2 Community based desludging/Belawan HR 2,4/IC 5,6 SMI $86,111 $86,111 Sub-Total $143,333 $- $143,333 WEST JAVA/DKI/BANTEN/TANGERANG 1 Septage management HR 2,4/MD 1,2,5 Mercy Corps $99,975 $99,975 2 Community-based sewerage system HR 2,4/MD 2 Forkami $71,425 $71,425 HR 1,3,4/MD 1,2,5/IC 3 Master Meter support Pending $61,633 $61,633 7/EE 4 4 Community-based sanitation HR 2,4/MD 1,2,5/IC 7 Pending $29,282 $29,282 Sub-Total $171,400 $90,915 $262,315 CENTRAL JAVA HR 2,4/MD 1,2/IC 6/EE 1 Communal septic tank and MCK/Kendal LPTP $65,881 $65,881 1 2 Support to Kampung Sanitasi/Surakarta HR 1,2,3,4/MD 1,2,5 Pending $98,255 $98,255 HR 2,4/MD 1,2,5/IC 5/ 3 Communal septic system/Semarang Pending $80,555 $80,555 EE 1 Sub-Total $65,881 $178,810 $244,691 EAST JAVA 1 STBM support through CLTS HR 2,4/MD 1,2,3,5 LPPM ITS $84,444 $84,444 2 Master meter support and CLTS triggering HR 1,4/MD 1,2,5 SPEKTRA $51,333 $51,333 Sub-Total $135,777 $- $135,777 SOUTH SULAWESI/EAST INDONESIA 1 Sanitation improvement project/Ambon HR 2,4/MD 1,2,5/IC 5 Murkele $92,222 $92,222 2 Urban sanitation advancement/Jayapura HR 4/MD 2,5/IC 1,4,5 Pending $55,556 $55,556 Sub-Total $92,222 $55,556 $147,778 TOTAL $608,613 $325,281 $933,894

In addition to grants programs to which funds have already been committed, IUWASH has also identified several additional grants programs for possible funding in PY3. Together with grants that

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currently in the pipeline, IUWASH is careful to ensure that there is adequate balance among the types of activities being supported, as well as an appropriate geographic distribution. Table 14 summarizes the overall status of grants program funding, including current commitments.

Table 14: Status of Grants Program Funding

Funding Status Amount ($) %

Grants Agreements signed in PY2 608,613 24 RFAs in Process at end of PY2 325,281 13 Other Grants identified for possible PY3 funding 645,329 26 Projected Grants program balance at end of PY3 920,777 37 Total 2,500,000 100

In providing grants funding, IUWASH also provides capacity building to selected grantees. IUWASH understands that the implementation of grants programs can be quite complex and adherence to related rules and regulations can prove difficult unless properly supported and monitored. To ensure that selected grantees receive the support required, IUWASH provides the grantee’s Financial Officer and associated staff with appropriate training through the IUWASH regional office staff, in particular the Regional Financial Officer and Grants/Procurement Assistant. Assigned technical specialists will likewise provide day-to-day monitoring to ensure that any issues arising are identified and addressed promptly. Capacity building for grantees also includes training in monitoring and evaluation to report on the contributed outcomes. In addition, since gender is an important issue in the water and sanitation sector, IUWASH also provides gender training so that each grantee will have the same strategy and perspective on gender mainstreaming in its program activities. Lastly, since environmental compliance is also important to ensure that the project does not have an adverse impact on the environment, this subject is also included in the training programs for grantees.

In addition to the achievements described above, IUWASH also undertook several other related activities within the framework of the GUC program in PY2, including: • Socialization of the IUWASH grants program to local institutions across all regions to ensure their understanding of both potential opportunities and the compliance requirements in the event they receive an IUWASH grant; • Development and roll-out of clear procedures for grants solicitation and evaluation; • Development and socialization of a Grants/PO monitoring tool to ensure regular and timely reporting on grants progress and issues (financial, technical, institutional) encountered; • Ongoing training and mentoring of IUWASH Procurement/Grants Assistants, Technical Specialists and other staff in grants program procedures; • Sharing of grants program management procedures and experience with other USAID implementing partners (IFACS, IMACS, ICED, etc.). • Support to field staff in the development of grant SOWs, estimated budgets, etc.

During PY3, aside from maintaining the momentum established in PY2, the IUWASH grants program will also place special emphasis on grants program monitoring and the provision of capacity development support to local grantees, as required.

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Section 3 NATIONAL ACTIVITIES AND KEY UPCOMING EVENTS

INTRODUCTION In this section we present a more detailed account of activities and achievements at the national level that cut across all project components and are of fundamental importance to project operations.

1. General Project Management General project management activities during PY2 focused on putting into place the systems and programmatic foundation upon which IUWASH would be implemented in forthcoming years. This involved much attention to the development of planning and coordination capacity, the establishment of clear agreement with partner agencies at the national and local levels, and the internal systems for project administration, financial management, communications and similar areas. The following activities during the final quarter of PY2 exemplify the attention given to these topics: • Conducted a quarterly meeting with the national Tim Teknis to review project progress and issues, in particular as they related to the expansion of the program to additional municipalities. Also held several bilateral meetings with Tim Teknis members to provide updates on project progress and to review issues of specific concern to them. A list of all project municipalities—both those where work was initiated in PY1 and PY2, and those identified in assessments conducted during the last quarter—is provided in Table 15. • Conducted national-level workshops, including: o A national-level review of finance and administrative issues which included participants from other USAID environmental projects (IMACS, IFACS and ICED) o A three-day Regional Coordinator Planning and Coordination Meeting; o A four-day national-level workshop for the development of the Program Year 3 (PY3) Workplan. • Hosted a meeting of USAID WatSan Partners that included representatives from USAID, AusAID, AusAID/IndII, CCPI/High Five Kelurahan, Pacific Institute/Water SMS, Mercy Corps/INSIST, Forkami/Community sewerage. • Concluded Partnership Agreements with several additional partners, including Satker PPLP/ Jabodetabek, Dinas Cipta Karya Kabupaten Tangerang, DPD Perpamsi Banten, Bappeda Kabupaten Bekasi, and REI Kabupaten Bekasi. Discussions also advanced on development of a Partnership Agreement with Bank Syariah Mandiri (BSM), which will likely be signed in the coming quarter. • Coordinated media tours and advocacy efforts in support of Master Meter water supply systems (conducted in East Java in close association with USAID) and the GOI sponsored EASAN. • Held weekly meetings with the USAID COR to provide updates on project progress, issues and challenges. • Updated the project’s Matrix Management Chart, which serves as a roadmap for staff communications regarding the achievement of the project’s technical outcomes and the range of financial and administrative actions necessary for their support. • Revised and rolled out the project’s Security Plan.

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• Finalized an internal audit conducted by DAI’s home office. • Completed Business Ethics and related training for all staff. • Provided ongoing support from national team members for regional activities. These visits covered a variety of areas, ranging from workplan development and synchronization to administrative and financial management training, information management, baseline data collection, formative research, the development of SOWs for an array of project activities, and technical support across all components. Annex 3 contains the Matrix Management Chart.

While many challenges and issues were encountered in accomplishing these activities, none are deemed especially noteworthy or outside of the normal course of business.

Table 15: IUWASH locations by region South North West Java, Central East Sulawesi/East Sumatra Jakarta, Banten Java Java Indonesia Current: Current: Current: Current: Current: • Medan city • Bekasi city • Semarang city • Gresik district • Ambon city • Binjai city • Bekasi district • Semarang • Lamongan district • Jayapura city • Langkat district • Bogor city district • Mojokerto district • Jayapura district • Pematang Siantar • Karawang • Kendal district • Probolinggo • Jeneponto • Tanjung Balai city district • Kudus district district • Makassar city • Tebing Tinggi • Lebak district • Surakarta city • Sidoarjo district • Maros district city • Serang district • Surabaya city • Takalar district • Tangerang Additional: • Parepare Additional: district • Salatiga city Additional: • Enrekang • Sibolga city • DKI Jakarta • Rembang • Mojokerto city • Asahan district district • Probolinggo city Additional: • Labuhanbatu Additional: • Sukoharjo • Jombang district • Pinrang district district • Bandung district district • Malang city • Sidrap district • Purwakarta • Klaten district • Malang district • Bantaeng district district • Batang district • Batu city • Tangerang Selatan city

Total = 9 Total = 11 Total = 10 Total = 12 Total = 12

2. Project Communications During PY2, the IUWASH Program Communications team amassed several important achievements. In addition to helping to raise the profile of IUWASH, more importantly, the team contributed to awareness-raising on water supply and sanitation sector issues on the national stage. Some of the more notable achievements included: • Use of social media to boost public awareness of IUWASH in particular, and water supply and sanitation sector issues in general. This involved regular updating of the IUWASH Facebook Page (http://www.facebook.com/iuwash) and event-based updates using the IUWASH Twitter account (http://www.twitter.com/airsanitasi). IUWASH also continued to improve its website and ensured technical compliance with USAID X-Web standards. The IUWASH Facebook Page has 127 “Likes”; has begun to garner more attention from the public; and has generated much interaction, especially among staff. As for the @airsanitasi

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Twitter account, the number of followers has grown to 121 and continues to increase, especially following specific events promoted via this channel. • Development of technical notes and information sheets on various issues, including climate change, the use of infiltration ponds to restore depleted aquifers, microfinance for water supply, master meter systems for water supply service delivery, ODF programming, the project’s implementation of sector visioning workshop for local policymakers, and the training of water utility supervisory boards. These publications were written in non-technical language to enable the wider public to understand the water and sanitation issues that IUWASH is addressing. • Development of professional publications related to Climate Change Vulnerability Assessments and Adaptation Planning and similar areas. • Showcasing of IUWASH work through the development of specialized presentations, event booths and similar media. Examples have included presentations and publications provided during an IUWASH presentation to the USAID Water Team in Washington, D.C. in July 2012, support of a USAID Indonesia presentation at the MDG Countdown 2012 event in New York, and the project’s participation in Konferensi Sanitasi dan Air Minum Nasional 2011 (KSAN).

In keeping with the above, key activities and achievements during the final quarter of PY2 included: • Distributing project publications at high profile events such as a US Independence Day Reception in Medan, North Sumatra and a USAID Indonesia Media Visit to Lemahputro, East Java. The general public in Medan and the media in Lemahputro were eager to learn more about the assistance provided by IUWASH, especially in relation to access to clean water for low-income communities. In addition, at various events taking place this quarter (workshops, courtesy meetings with local governments, meetings to seek leverage for CSR), 4,572 copies of project publications—including information sheets, technical notes, newsletters, and IUWASH’s profile summary—were distributed. • The newsletter IUWASH News was published in July 2012, featuring stories on access to sanitation for low-income communities in Jeneponto, South Sulawesi, and an improved concept for sanitation development, namely the “11 Steps towards Open Defecation Free” approach developed by IUWASH. • Activities in support of the project’s Behavior Change Communication (BCC) work included development of materials to raise awareness and promote hand washing with soap (HWWS) and design of promotional posters and banners for the desludging services provided by Jakarta’s wastewater service provider (PD PAL Jaya). (Despite the positive results of various pre-tests, PD PAL Jaya eventually opted to retain its original design.)

In PY3, the Program Communications team will continue to provide broad support to IUWASH and partner agencies, maintaining the IUWASH website, producing the IUWASH newsletter, technical notes and activity summaries, and developing social media links (Facebook and Twitter, in particular).

3. Program Reporting Throughout PY2, the Program Communications team continued to produce high-quality reports in a timely fashion and ensure their wide dissemination. In the last quarter of the year, the team managed the following: • Production and distribution of IUWASH Quarterly Progress Report 5, covering the period of April through June 2012; • Production and distribution of regular Bi-Weekly Reports;

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• Production of the project’s Climate Change Vulnerability Assessment and Adaptation Planning document; • Guidelines for the development of the project’s combined Annual and Quarterly Progress Report and for the development of the project’s Annual Workplan for PY3.

The project continues to refine its systems for project programmatic reporting, ensuring that report formats track very closely with the PMP and Workplan. In the next period, project reporting activities will focus on continuing to provide quality reports in a timely fashion, while at the same time reporting more broadly on program outputs and results, integrating local level data, and improving internal reporting procedures and support.

4. Geographic Information Systems and Mapping Geographic Information Systems (GIS) support and enhance the project’s technical components, program communications, monitoring systems, and overall project management. GIS work during the reporting period included: • Support to the project’s Raw Water team for the preparation of a water supply vulnerability assessment for PDAM Kab. Mojokerto. The primary goal was to determine the best locations of infiltration ponds to be built in an anticipated partnership between the regional PDAM, IUWASH, a local NGO, and CCFI (as the expected donor). • Assistance to PDAM Kota Bekasi in the development of PDAM spatial databases to link piped networks with customers to improve technical, billing and financial management systems and analysis. • Assistance in the development of a GIS-based billing information system for PDAM Kota Bogor that links water meter reading with the utility’s customer database. • Assessment of GIS-MIS capability of PDAMs in Kab. Enrekang, Kab. Jeneponto and Kota Parepare in South Sulawesi; the results of which form the basis of a SOW for concerted training to support development of a spatial database for their piped networks. • Ongoing provision of GIS information for project reports and presentations.

In the next quarter, GIS work is expected to involve support for: • Raw water assessments and inventorying of potential climate change adaptation measures, including map development and GIS analysis of springs in Karawang (Ciburial spring), Kota Bogor (Tangkil spring) and Kota Probolinggo (springs complex); • On-the-job training in West Java for PDAM Kota Bekasi and Kota Bogor; • Oversight of the development of PDAM Kota Bogor’s GIS-based billing information system; • On-the-job training and supervision of the development of PDAM Bekasi’s customer information system; and • Oversight of GIS training for the PDAMs in Kab. Enrekang, Kab. Jeneponto and Kota Parepare.

Additional support will be provided to project communications and reporting efforts, and to meet other needs as they arise.

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5. Gender The IUWASH Gender Mainstreaming Program is a critical set of activities designed to ensure program sustainability through the equitable involvement of women and men. IUWASH works with CSOs, water utilities (PDAMs), local government officials, school teachers, local sanitarians, and community members to promote gender-sensitive approaches throughout IUWASH activities. During the last quarter several significant achievements were registered in support of gender mainstreaming, and these are presented in Table 16.

Table 16: IUWASH gender achievements in Q4 of 2012

Activity Date Participants Results National Introductory meeting with 3 Sep 2012 6 women, 2 Concept and strategy on IUWASH Ministry for Women’s men Gender Mainstreaming introduced and Empowerment and the Child’s shared with the Ministry Right to Protection North Sumatra Training on gender for KSM in 22-23 Sep 60 women, 28 Participants achieved greater Tanjungbalai and Tebingtinggi 2012 men from 10 understanding of gender CBOs West Java/DKI/Banten Training on gender for STBM 5 Jul 2012 16 women, 18 Participants achieved greater Triggering facilitators of men understanding of gender and Kabupaten Tangerang integrated this in their plans for triggering activities Monitoring of STBM Program Aug-Sep N/A Gender mainstreaming integrated into activities on gender integration 2012 STBM Program Central Java Inclusion of sessions on gender in 3-5 Jul 23 women, 33 Gender mainstreaming issues and training for sanitarians and Pokja 2012 men concerns introduced to sanitarians AMPL members in Kendal district and Pokja AMPL members East Java Gender workshop for STBM 19-20 14 female, 12 Participants achieved greater facilitators and IUWASH September male understanding of gender and gender partners from five cities 2012 inequity, and mainstreamed this in STBM activities. At the end of the workshop, participants developed an action plan for gender mainstreaming for STBM Discussion on gender Jul-Sep N/A Gender mainstreaming issues and mainstreaming with IUWASH 2012 concerns shared with IUWASH Partners in Kota Probolinggo, partners in three cities PDAM Mojokerto and Provincial STBM Team South Sulawesi/Eastern Indonesia Gender session in training for 11-13 Jul 77 women, 2 Participants understood role sanitarians and STBM facilitators 2012 men assignments between men and women in Takalar district in domestic work. In the sanitation sector, men only focus on technical aspects (construction)

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Gender training activities in East Java, South Sulawesi and North Sumatra.

Combined with previous gender-related activities undertaken in PY2, the following are the key accomplishments of the second program year: • A Gender Working Group (GWG) was established to support the implementation of gender mainstreaming activities at national and regional levels. The GWG plays the role of coordinator of gender activities at all levels. • IUWASH completed a Gender Assessment that addressed gender issues in both the project’s internal operations and its activities with external stakeholders. This led to the development of a Gender Mainstreaming Strategy that serves as a guide for both internal and external gender mainstreaming efforts. • Internal gender training was provided for all IUWASH staff and established a strong platform for gender strategy implementation and continued development in this area. • Gender training has also been conducted for many IUWASH partners. This training has been implemented in particular for STBM facilitators (community cadres, sanitarians, and health office staff). The training took one of two forms: separate training on gender mainstreaming, or inserting a gender session into other training. Nine such trainings have been conducted to date, in Kota Bogor (West Java), Kab. Serang (Banten), Kota Tebingtinggi and Tanjungbalai (North Sumatera), East Java, Kab. Kendal and Kab. Kudus (Central Java) and Kab. Takalar and Kab. Jeneponto (South Sulawesi). • IUWASH also held discussions with key partners on introducing gender mainstreaming, including the Ministry for Women’s Empowerment and the Child’s Right to Protection, the Health Office of Kota Probolinggo, PDAM Kab. Mojokerto, and the STBM Team for East Java Province.

In the next quarter, gender-related activities will focus on the following activities: • Continue IUWASH gender mainstreaming in water supply and sanitation at the regional level, through activities such as: 1) Refreshing gender training in support of the STBM program in Kab. Tangerang, Kota Bogor and four cities in Central Java; 2) Discussion of gender mainstreaming at the household level in the STBM program sites in Kab. Tangerang and Kota Bogor; 3) Gender training for STBM triggering facilitators in Jeneponto district; 4) Monitoring implementation of gender action plans by the community in East Java and North Sumatra; 5) continue holding specific discussions to introduce the IUWASH gender mainstreaming program; and 6) Gender training for CBOs in Belawan Medan and six cities in Central Java; • Initiate engagement of PKK to support the strengthening and monitoring of gender programming as it relates to the promotion of improved hygiene behavior at the community and household level;

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• Hold follow-up discussions with the Ministry for Women’s Empowerment to develop a potential pilot program for synergy between IUWASH and the Ministry; • Participate in gender mainstreaming training for policymakers organized by the Ministry for Women’s Empowerment and the Child’s Right to Protection in Kota Probolinggo; • Hold a coordination meeting of IUWASH GWG on implementation of gender mainstreaming program activities in PY3; and • Develop a success story on gender mainstreaming activities.

6. Monitoring and Evaluation Monitoring and evaluation (M&E) is an essential part of project management and of the overall project cycle. The IUWASH M&E program focuses on clearly defining what needs to be measured to adequately gauge project progress, and then ensuring that appropriate data is collected, compiled and reported on. The main M&E tool is the IUWASH Performance Monitoring Plan (PMP). The PMP is not only important in and of itself, but it also provides the basis for workplan development, reporting and a host of other key functions. The IUWASH M&E system is further bolstered by the project’s web-enabled Technical and Administrative Monitoring Information System (TAMIS) and a host of data collection tools.

In the last quarter, IUWASH M&E program activities focused on continuation of regular M&E activities, including: 1. M&E training for IUWASH Grantees (Mercy Corps/Jakarta, SPEKTRA/East Java and Murkele/Ambon); 2. Development of survey tools for several IUWASH outcomes (HR-3, MD-1 and MD-5); 3. Trainings on survey implementation (for IUWASH outcomes HR-3 and MD-1) in Kudus and Mojokerto districts; and 4. Collection of data on IUWASH outcomes for QPR 6 and the PY2 Annual Report through several activities, included specific surveys and use of TAMIS.

Achievements of the IUWASH M&E Program in PY2 are summarized below: 1. Second revision of the IUWASH PMP was submitted to and approved by USAID. Revisions include several adjustments, including alignment of IUWASH PMP outcome indicators with USAID Standard Indicators and adding new indicators for HR-1 (increase access to safe water supply) and HR-2 (increase access to improved sanitation services). 2. Data Quality Assessment (DQA) review with USAID, which aimed to ensure the quality of data gathered by IUWASH in response to USAID Standard Indicators. 3. Six IUWASH grantees trained on M&E reporting procedures, especially on the contribution of grants toward the achievement of PMP outcomes. The trainings were aimed at ensuring the integration of appropriate M&E requirements and procedures into IUWASH grants program activities. 4. Training of all IUWASH staff on reporting PMP outcomes, data entry and tracking in the TAMIS system. 5. Development of survey tools related to HR-3 (cost of water) and MD-1 (willingness to pay). These tools have been tested and were used in the first surveys on these outcomes. Surveys were conducted for HR-3 in Kudus and Mojokerto districts, and for MD-1 in the cities of Makassar, Ambon, and Jayapura.

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6. Data collection on IUWASH outcomes was conducted regularly each quarter using the TAMIS system to report progress towards the achievement of PMP outcomes.

In the next quarter, IUWASH monitoring and evaluation activities will focus on the following: • Finalizing tools for the collection of data related to MD-5 outcomes (improved hygiene behavior); • Continuing to hold M&E training for IUWASH grantees; • Working with the DAI home office, modifying TAMIS to accommodate changes in the IUWASH approach to the workplan from component-based outcomes to sector-based outcomes. This change will be applied from PY3 onwards; • Developing an initial concept for IUWASH qualitative monitoring and evaluation; and • Continuing support for the development of GIS-based maps that better present project activities and achievements.

We are Ready to Pay the Monthly Fee “We are happy to have IPAL Communal in our village because our village will be cleaner and it help make people healthier. However, we don’t have a committee to manage and maintain this system, as we do for the water supply system,” said Mrs. Sherly Patty (also known as Tante Ote). She is a community cadre who supports community activities in Kayu Tiga village. Community-based water supply was developed in this village during the time of USAID-ESP, and since the community group actively manages the system, the Provincial Government through the Public Works

Office (Dinas PU) has continued to construct a Desy Patty communal wastewater treatment plant (IPAL Communal) through the GOI’s SLBM (Sanitasi Household interview on the survey of Lingkungan Berbasis Masyarakat) Program. This system Willingness to Pay for Sanitation Improvement in Kayu Tiga village of Kota was constructed in RT02/RW09 and currently benefits Ambon. 45 households. Household connections began in November 2011. IUWASH assisted by promoting within the community the connection of new households to this system. The Dinas PU also provided new toilets for households who were willing to connect. However, no Community Based Organization (CBO) has been established to support the management and maintenance of the system. IUWASH is supporting the establishment of a CBO and has conducted a survey on willingness to pay for sanitation improvements (MD-1 Outcome). Based on the survey findings, willingness to pay is reflected in payment of the monthly fee to support the maintenance and operation of the system. Households pay a monthly fee of Rp. 7,500 for clean water access and appear willing to double that fee if sanitation services are included. Mrs. Deby Matuankotta, one of the survey respondents, expressed her willingness to pay this monthly fee for sanitation improvements. She has two houses—one of which is already connected to the system—and is now considering connecting the second and paying the additional construction costs herself.

7. Environmental Compliance As a project aimed very much at improving the environmental health of Indonesian citizens, IUWASH understands the importance of ensuring that its own activities do not, in any way, negatively impact public health or environmental conditions in the areas where it operates. Guiding this process are USAID environmental regulation 22 CFR 216; the project’s Initial Environmental

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Examination (IEE), which is referenced as ASIA 09-86 IEE & ETD); and the approved IUWASH Environmental Monitoring and Mitigation Plan (EMMP), which has been integrated into and approved as part of the project’s annual workplans.

Important activities undertaken during PY2 focused on the provision of training to staff at all levels, as well as further discussions with USAID regarding the form and content of the current EMMP, resulting in the amended and approved IEE for IUWASH. On the latter item, these discussions have led to several refinements in the current plan that will be presented in the project’s forthcoming Annual Workplan for PY3. Environmental compliance activities planned for the coming period will involve: • Development of additional environmental monitoring support tools and instruments, including training on the use of these management tools for regional staff; • Completion of adjustments to the TAMIS environmental compliance module; and • Ongoing supervision of the environmental compliance processes with support provided as required by the national-level Environmental Officer and associated technical specialists.

8. Support to Corporate Social Responsibility (CSR) Programs IUWASH understands that the private sector’s increasing activism through CSR programs presents an important opportunity for enhancing private sector involvement in the development of the water supply and sanitation sector. In relation to CSR programs, IUWASH views its role as threefold: (i) facilitating increased participation by the private sector in water supply and sanitation programming through awareness building; (ii) establishing linkages between private sector entities interested in CSR and appropriate local NGOs and community-based groups that are active in the sector; and (iii) serving as a technical resource to those local NGOs and community-based groups that may be selected to implement CSR programs in IUWASH target areas.

During the quarterly reporting period, IUWASH undertook several activities related to CSR, including: • Organized an IUWASH CSR working group composed of representatives from the national and all regional offices to better coordinate, share experience, and design effective approaches to project work in this area. This group will also oversee the development of specific concepts that will be pitched to CSR programs for support, while ensuring that the technical and managerial support required for their success is already in place; • Developed a Program Framework related to CSR programming that emphasizes not only higher levels of CSR assistance, such as that provided by CCFI, but also possibilities at the local level; • Continued monitoring and management oversight of the program to rehabilitate the Sibolangit spring complex in North Sumatra, which is being funded by CCFI and implemented by JKM, a local non-profit; • Developed a similar program for spring rehabilitation in Mojokerto district in East Java. This program was approved for funding by CCFI at the end of the reporting period; • Continued to examine with CCFI its possible support of programs in Serang (for infiltration wells) and Surabaya (for a Master Meter program); • Provided assistance to Kota Bogor in the further development of CSR programming. Assistance involved discussions with key local government offices and private sector partners such as Bank Mandiri, Bank BJB, PLN, Askes, Jamsostek and the local PDAM. These discussions revolved around current experience and potential for additional CSR support;

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• Facilitated a meeting between Dinas Kesehatan of Kota Bogor and Bank BTN for potential CSR support for implementation of STBM. By way of follow-up, IUWASH supported Dinas Kesehatan in developing a concept paper for a sanitation revolving fund, and a proposal was submitted for funding by Bank BTN; • Reviewed with Kabupaten Serang CSR programming issues, including supporting policies (PerBup on CSR), priority programs and plans, and the local government CSR management support structure. As a follow-up, IUWASH facilitated a workshop with Pokja AMPL and Bappeda Kab. Serang to socialize the local government sanitation strategy and planned activities for CSR support to private companies in Kawasan Industri Modern Cikande Serang; • Met with Kompas/Gramedia on possible CSR support to several areas of activity. As this organization serves as a focal point for numerous businesses interested in CSR program- ming, various possibilities were examined and will be further reviewed in the coming months; and • Met with Sampoerna Foundation regarding their possible interest in supporting microfinance for sanitation.

In the coming quarter, IUWASH will continue to provide the assistance outlined above; better define its overall approach to CSR; improve guidance and direction for program managers; and continue to refine materials and presentations adapted for an audience of private sector CSR program managers.

9. Collaboration with Other Development Programs IUWASH recognizes that its ultimate success depends on close work with a wide range of sector stakeholders. During this reporting period, collaboration with other agencies and programs continued to grow, especially the collaboration with the GOI through the Technical Team for Water and Sanitation (Tim Teknis), under the USAID Assistance Agreement with the Ministry of Public Welfare, and through numerous additional meetings with the Ministries of Public Works, Health, Home Affairs and Planning (Bappenas). Meetings with USAID WatSan partners were both informal and formal, and focused on coordinating activities at national and local levels. Discussions with other donor agencies centered around technical exchanges (energy efficiency, sludge management, public latrine development, etc.) and programmatic coordination (such as joint support for national workshops). Main coordination activities, according to institutional grouping, are described below.

Collaboration with USAID Projects and WatSan Partners: • IUWASH continued to work closely with USAID WatSan Partners, including UNICEF (Clean and Green Slums), CCP-I (High Five Kelurahan for STBM support in urban areas), and Pacific Institute (Water SMS). In addition to several bilateral meetings, a coordination meeting was held with all partners in Makassar at the end of June. • IUWASH initiated discussions with the USAID Kinerja project regarding work in Papua, collaboration with regional governance non-profits (in particular FIPO and JPIP), as well as on issues related to citizen engagement and feedback mechanisms. • IUWASH continued exchanges with other USAID projects. This notably involved IUWASH hosting a workshop on administration and finance issues, which was well attended by other USAID environmental projects (ICED, IFACS and IMACS). A separate meeting was also conducted with IFACS specifically on grants program management. • IUWASH also developed direct collaboration with ICED on the PDAM Energy Efficiency program. A meeting in early September between IUWASH and ICED was used to share experience and develop a joint program, which was subsequently discussed with and fully

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supported by MPW. Additional programs will feature in the workplans of both IUWASH and ICED.

Collaboration with GOI Ministries and Programs: • Conducted a Quarterly Meeting of the Bappenas-led Tim Teknis to review the results of IUWASH assessment work towards the identification of new target municipalities, as well as a wide range of other programmatic activities. • Continued substantive collaboration with the MPW on improved septage management; IPLT designs; water utility energy efficiency; support for the PPSP program; and collaboration in the coming year with significant Ministry-led programs such as USRI, MSMHP, and PPSP. • Expanded collaboration with MoH at the central level through expanded involvement in STBM programming, including the more substantive involvement of national leadership in media advocacy, staff orientation, and discussions related to IUWASH support in the development of CLTS guidelines for urban areas. • Met with the Ministry of Home Affairs to improve awareness among senior MoHA officials about IUWASH and examine areas of joint interest and collaboration. • Continued to support MOF initiatives aimed at improving financial performance and support for the sector through debt restructuring monitoring and similar initiatives. • Introductory meeting with the Ministry for Women’s Empowerment and the Child’s Right to Protection on gender mainstreaming in the context of water supply and sanitation service provision.

Collaboration with other Donor Agencies: • Participated in Sanitation Partner Group (SPG) meetings held in July and September 2012. • Continued discussions with ADB/MSMHP regarding IUWASH support to PEMDA Makassar and PDAM Medan in the implementation of a comprehensive institutional strengthening and promotional program for the sewerage programs. • Significantly expanded discussions with the ADB/USRI program on collaboration in urban sanitation initiatives, which will involve IUWASH assistance in the establishment and capacity building of local government sanitation institutions; sanitation promotion campaigns; technical support for city facilitators and CBOs; and the possibility of jointly conducting regional and national-level socialization workshops. • Follow-up discussion with ADB/Manila on their participation in the PDAM Energy Efficiency Audits (EEAs), including developing EEA technical guidelines, etc. • Continued discussions with IndII regarding general collaboration. • Continued close collaboration with WSP regarding a joint program on improved septage management.

Collaboration with Private Sector and other institutions: • Continued to oversee monitoring of progress of the grants between CCFI and JKM for construction of 800 infiltration ponds to improve aquifer recharge at the Sibolangit spring. Also developed a new program for Mojokerto in East Java which also received funding approval from CCFI. Other possible collaborative efforts in Surabaya (for a Master Meter program) are also under active discussion.

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• Met with PERPAMSI regarding possible joint work on several important sector training initiatives. Joined their national workshop and will participate in their international IIWEF conference in January 2013. • Initiated meetings with Yayasan Inovasi Pemerintahan Daerah (YIPD) about possible collaboration on various governance issues. • Continued work with Aetra and Palyja (two private operators of Jakarta’s water supply) to support a study of the main causes of and possible solutions to their high NRW rates. • Continued work on the development of CSR programming capacity at the local level, in particular in West Java and Serang.

In the next reporting period, the IUWASH team will continue to develop and maintain strong relations with all relevant stakeholders at the national, regional and local levels. Under the umbrella of the Bappenas-led Tim Teknis, areas of particular interest include: deepening relations with MoH and MoHA; the of the project’s CSR work; continued close collaboration with the MoF on debt restructuring and with the MPW on a wide variety of areas; and support for ongoing cooperation with WSP, ADB, Aetra/Palyja, BPPSPAM, PERPAMSI and many others.

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Section 4 REGIONAL HIGHLIGHTS AND CLUSTER REPORTS

During the last quarter of PY2, the growth of IUWASH regional programs activities brought significant achievements to increase people’s access to safe water supply and improved sanitation services. These achievements are contributed by other several outcomes of each IUWASH program component. The recognition of IUWASH by key partners at the regional and national level further reinforced IUWASH regional teams to maintain strong efforts and substantially advance a wide range of program activities in the water supply and sanitation sectors. In this quarter, IUWASH regional teams conducted high-level coordination with LG institutions in order to implement several collaborative programs with GOI central government agencies, donors and the private sector. These collaborative efforts included: • Implementation of the ADB/USRI Program in three regions (Central Java, East Java and South Sulawesi) together with the MPW (PU PLP); • Implementation of Urban Sludge Management (including IPLT development) in Kota Medan, Kabupaten Karawang, Kota Bogor, Kota Surakarta and Kota Probolinggo. This program is a collaborative program between IUWASH, the MPW (PU PLP) and WSP; • Implementation of raw water protection programs through development of infiltration wells supported by CCFI in the Sibolangit area (North Sumatra) and Mojokerto (East Java); • Support for the development of UPTD Sanitation in Kota Makassar with ADB/MSMHP; • Support for the SLBM Program funded by the central government (through DAK) in East Java and South Sulawesi/Eastern Indonesia. • Promotion of substantial increases in connections to sewerage systems in Medan, Surakarta and DKI Jakarta.

IUWASH activities at the regional level to provide continued support for the improvement of PDAM performance have been conducted with 32 PDAMs through technical support to PDAM staff, PDAM Boards of Supervisors and key PEMDA staff. Program activities supporting PDAMs this quarter and throughout the year included: • Development of business plans; • Support for NRW reductions and Energy Audit program; • Development of GIS/MIS and billing and accounting systems; • Optimization of transmission and distribution network; • Customer Satisfaction Survey; • Raw Water conservation program; • Evaluation of master meter program and initiating new master meter systems; • Tariff adjustments; • Debt restructuring plans; • Feasibility Study on water supply expansion project for obtaining alternative financing; • Capacity building of PDAM staff and members of Board of Supervisors; and • Introduction of microfinance to increase connections for low-income households.

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In addition to regional program activities, IUWASH regional teams also conducted a series of assessments to select new municipalities to be supported in subsequent years. In selecting these new municipalities, IUWASH applied criteria similar to that of the project’s initial site selection process in PY1, with only minor modifications. Site selection was conducted this year without preparing a long list of possible cities. Instead, potential cities were selected based on the results of secondary data analysis and the project’s more in-depth knowledge of needs within its geographic areas of operation. Since IUWASH regional teams have been operating in these regions, IUWASH had already amassed much information about WatSan condition of several cities around the existing clusters. Based on this knowledge, a set of potential cities was assessed for selection as new IUWASH cities. This site selection process resulted in 20 new cities being selected, bringing the number of IUWASH target locations up to 54 cities for future Program Years. The new cities have been agreed by the Technical Team (Bappenas) though a stipulation issued by Bappenas to the respective LG authorities.

As part of the implementation of the IUWASH Grants Programs, all IUWASH regional teams already implement the Grants Program in several cities supporting water supply and sanitation sectors. The Grants Program also aims to increase the capacity of local institutions to implement water supply and sanitation programs. Eight grant programs began in PY2, as described below:

North Sumatra: • Improving community latrines in Kota Tanjungbalai and Kota Tebing Tinggi by Lembaga YAKMI • Community-based Desludging System in Belawan-Kota Medan by SMI

West Java/DKI/Banten: • Community Sewerage in Jakarta by Forkami • Sludge Management in Jakarta by Mercy Corp

Central Java: • Development of Communal Septic Tank and Public Latrine in Kabupaten Kendal by LPTP

East Java: • STBM Program in Kota Probolinggo by LPPM-ITS • Community-based Water Supply through Master Meter Program in Kab. Sidoarjo by SPEKTRA

South Sulawesi/Eastern Indonesia: • Development of Wastewater Master Plan and Communal Septage System in Ambon by Perkumpulan Murkele

Detailed progress of these grants programs can be found in Section 2.5 (Component Update).

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Section 4.1 NORTH SUMATRA

Summary The province of North Sumatra stretches across the island of Sumatra between the Indian Ocean and the Strait of Malacca. It borders Aceh province to the northwest and Riau and West Sumatra provinces to the southeast. It has an area of 70,787 km² and, with a population of 12,982,204 (2010), it is the most populous province outside Java. IUWASH began working in North Sumatra in May 2011, meeting with provincial and local government leaders, conducting assessments of water supply and sanitation conditions, and most importantly, gauging the commitment to address sector deficiencies. These assessments led to the selection of six municipalities as IUWASH target areas: the cities of Medan, Binjai, Tebing Tinggi, Pematang Siantar and Tanjung Balai, and the district of Langkat. This year, IUWASH conducted site selection for continued implementation of the partnership between IUWASH and the Province of North Sumatra, and three additional regions were eventually selected: Kabupaten Asahan, Labuhanbatu, and Kota Sibolga.

Many activities were conducted in this last quarter of PY2, including comparative study tours to three cities: Kota Bogor, Jakarta and Bekasi. Another activity conducted was an introductory meeting to socialize the IUWASH program during the assessments to select the new districts and cities.

Comparative Study by PDAM Pematang Siantar and Tanjungbalai to PDAM Bogor, BPP SPAM and the MPW (DG Cipta Karya) was attended by the Directors of PDAM, Section heads, Supervisory Boards of the PDAM, and the Secretary of Bappeda. The results of this activity were: • Water Supply staff from the two cities understood the strategy to improve the performance of PDAM. • Increased PDAM commitment to improve their performance by using the lessons learned from the comparative study. • Establishment of synergy among WatSan stakeholders in districts to improve PDAM performance • Collection of information from the MPW on financing procedures for PDAM projects funded by the MPW/DG Cipta Karya.

A second comparative study was conducted by PDAM Tebingtinggi to PDAM Kota Bekasi to learn about using the energy efficiency system applied in PDAM Bekasi, with savings of 40%. By way of follow-up, energy efficiency service providers were invited to PDAM Tebingtinggi to conduct research and prepare for implementation of the system there.

In January 2012 the Water Replenishing Project was initiated in Sibolangit with a socialization workshop for community members from around the area (five villages around the PDAM Tirtanadi Walikota Sibolga and IUWASH North Sumatra intake area). This was followed by ToT to increase team.

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community knowledge on development of infiltration ponds. The village representatives were expected to assist with infiltration pond construction. The construction of the infiltration ponds began in early April and progress through September 2012 had reached around 40% of ponds being under construction (327 ponds). Construction is being done by the local community and skilled workers. Besides the construction of the ponds, the NGO conducted a hygiene Behavior Change Campaign (Perilaku Hidup Bersih dan Sehat/PHBS) at four schools for around 350 students. A special documentary is Bupati Labuhanbatu and IUWASH Sumut also being developed to record the lessons learned team. from the program.

Another activity this quarter was the site selection for new IUWASH cities. After completing evaluation of secondary data on existing WatSan conditions, the IUWASH North Sumatra team met with the mayors of potential cities to introduce the IUWASH programs. The potential cities visited were Kota Sibolga and Kab. Karo, Asahan, Labuhanbatu and Simalungun.

During the visits, the team was welcomed by the mayor, head of Bappeda, PDAM Director and other related LG agencies. All cities were interested in working with IUWASH. After meetings, IUWASH continued data collection from key agencies include PDAM, Bappeda, Pokja AMPL and SKPDs working in WatSan sectors. After the evaluation of the five regions, the team concluded that only three cities met the criteria: Kab. Asahan, Kab. Labuhanbatu and Kota Sibolga. Meanwhile, in the case of Kab. Langkat, IUWASH support will be ramped up from only microcredit to a full WatSan program.

Success story PDAM performance improved after application of billing and accounting systems. Since the Billing and Accounting Program System (SISKA) was implemented at four PDAMs in North Sumatra, we have seen improvements in their financial performance, especially in terms of speed and data accuracy. Pak Edi and Bu Adriyana (PDAM Tebingtinggi), Pak Norman (PDAM Tanjung Balai) and Pak Ahmad (PDAM Pematang Siantar) have all recognized the results and achievements of this program.

“We are very happy to implement the Information Systems and Computerized Administration System (SISKA) supported by USAID IUWASH, because SISKA helps us a lot in the process of preparing financial statements quickly and accurately. In addition, the program is already integrated with the Windows system, although currently limited to three modules (Accounts, Billing, and Accounting Cashiers), but we expect that the future system will be fully integrated with eight modules. Previously we were using a DBase program under DOS. That system was not integrated with the other parts,” said Pak Edi. “Before SISKA was implemented, we used D-Base IV program, which was only for reading the water bill and was not connected to the other systems, so data from water bill had to be entered again manually into the existing accounting system, which takes a long time and is inefficient. The advantage of the new SISKA system is that it is already connected to all parts, so it is easy to process bookkeeping and supervision,” he added.

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Raising Awareness for Sanitation Story from “Mino Neighborhood of Lingkungan I, Kel. Tanjung Marulak Hilir, Kota Tebingtinggi”

Before the communal MCK was constructed in Lingkungan I, people’s access to water supply and sanitation services was very poor. Generally people live in a rented house and take the water from a well provided by the homeowner. After the government built public toilets, this helped the community very much, especially getting access to Training for KSM managers MCK in Tebing Tinggi tap water, bathing and defecation. However, until now, management of public toilets has been controlled by just one person, selected from the people in the community. YAKMI (IUWASH Grantee) together with the community in the neighborhood have formed Self-Help Groups (SHGs) under the name "KSM Complex". These groups now manage and maintain the existing public toilets. Duties and functions of SHGs are to utilize, maintain, manage finances and disseminate to the public the importance of using water and toilet facilities to improve their health. As a manifestation of the management and sustainability on using the public toilets, "KSM Complex" charges fees of Rp. 1,000 per household per day. The funds are used to cover operational costs such as electricity, bathroom fittings, public toilet hygiene services and other fees used to optimize the utilization of public toilets in the neighborhood. The members of the community have shown willingness to pay because it is clear what expenses have been incurred for the public toilet facilities.

Regional Highlights The IUWASH program in North Sumatra organized the activities under five main themes. Below is a summary of each type of activities.

1) Behavior Change Communication and STBM Support: • Conducted research on current conditions of sanitation in Tebing Tinggi and Medan to develop an effective promotion strategy encouraging household contribution, including evaluation of septic tank usage, stakeholder consultation, survey on potential customers. • Implementation of Grants Program by Lembaga YAKMI for optimization of MCK and IPAL in Tebing Tinggi and Tanjung Balai. Already six CSOs have been developed in Tanjung Balai and five in Tebing Tinggi responsible for operation and maintenance (O&M) of sanitation facilities and hygiene promotion. • Implementation of promotion by SPEAK for household connections to sewerage system in Medan using 10-step sanitation marketing tools by Tim Pokja Promosi Air Limbah. There have been 1,943 new connections since IUWASH began support for PDAM Tirtanadi. • Capacity building for stakeholders and civil society groups through training on journalist workshops on World Water Day, operation and maintenance of MCK, hygiene promotion. • Successfully supported PDAM Tebing Tinggi in a tariff adjustment campaign through radio broadcasts and leaflets as its communication channel for customers.

During the year, the significant achievements under this theme were as follows: • Study on willingness of the people to connect to the sewerage system in Kota Medan. • Increased capacity of journalists from print and electronic media and the student press on water and sanitation issues, with the aim being to support STBM. • Commenced EHRA survey, including analysis of the study using SPSS in two cities.

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Urban Water Supply: • Completed raw water study for Deli River Martubung intake, with the results to be used by PDAM Tirtanadi in construction of a Water Treatment Plant (WTP) targeting 15,000-20,000 new customers. • Conducted on-the-job training on basic operation and maintenance of water supply system for PDAM Kota Tanjungbalai, with the aim of improving knowledge and skills of staffs, especially those in the production unit. The training for 60 PDAM staff lasted

three days. Deputy Mayor, opened Training of Operation • Conducted survey of individual well water and maintenance quality and socialized results to Bappeda, PDAM Binjai, Dinas, Kecamatan, and community groups in Tebing Tinggi and Binjai. The aim was to demonstrate to the community the true quality of the water from individual wells, as a first step in encouraging the community to use water from PDAM in the future. • Capacity building for PDAM staffs, Supervisory Board, and PEMDA from Tanjungbalai and Pematang Siantar through a comparative study to Bogor, MPW; and for Kota Tebing Tinggi a comparative study to PDAM Kota Bekasi to study the Energy Efficiency program. • Capacity building through training laboratory staff at PDAM Tirta Sari Binjai.

During the year, additional significant achievements under this theme were as follows: • Support several actions by PDAM Tanjungbalai as a follow-up to the comparative study, including establishment of a Law Enforcement Team on bypass connections and preparation of a plan outline. PDAM Tanjungbalai and Pematang Siantar now know how to obtain central government funding. PDAM Tanjungbalai is preparing a Plan Outline for the Water Supply System as one of the requirements to receive more support from APBN. • Improved skills and knowledge among staffs in the PDAM distribution and production units and participants from Dinas Kesehatan, Dinas PU and other agencies, who are now more aware of PDAM problems. This should make collaboration easier on support programs and budgets to improve PDAM performance.

2) Urban Sanitation: • Completed the Detail Engineering Design (DED) of Communal IPAL Tebing Tinggi. DED was then submitted to the PU/PLP by Tebing Tinggi Bappeda. IPAL will be built with APBN funding, and PEMDA has promised to replicate it in future years. • Completed training on Sanitation White Book preparation and EHRA (Pematang Siantar, Binjai).

• Completed bidding process for Development of DED for Sludge Selection of UKM Candidates for Belawan Treatment Plant (IPLT) in Medan. Septic tank management • Completed bidding process for study to

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evaluate current state of sewerage system in Medan (Phase I) and make recommendations for improvement and increased connections. • Selected NGO to implement IUWASH Grants for Belawan on community-based desludging management, and two SMEs appointed to carry out community-based desludging management.

During the year, the significant achievements under this theme were as follows:

• Supported Kota Medan with a comprehensive urban sanitation program, Pemko Medan observing the sludge suction in kel. Margahayu Bekasi starting with promotion to increase sewerage connections, land management and DED for Sludge Treatment Plant, to be financed by APBN, develop grants program for sludge collection from Belawan. • Facilitated Pokja Sanitasi in Kota Binjai and Kota Pematang Siantar with development of all PPSP-2012 documents, including Sanitation White Book, EHRA study and Citywide Sanitation Strategy.

3) Governance: • Conducted surveys for institutional data mapping of planning and budget documents for five regions relating to their water and sanitation programs. • Held workshop to internalize support from provincial and central government for improvements in water supply and sanitation sector at IUWASH cities in North Sumatra province. • Conducted WatSan Visioning Workshop for Kota Binjai, Tebing Tinggi and Tanjung Balai. All workshops were successful because decision-makers and other senior stakeholders gave their full commitment to support improved water and sanitation services. • Capacity building of PDAM supervisory boards in all cities, with the goal to improve PDAM performance by strengthening the role and responsibility of the PDAM Supervisory Board and the LG as the owner of PDAM. • Comparative study to Bekasi for institutional strengthening for community-based sanitation and sludge management, to improve the understanding and capacity of sanitation services staffs in Belawan, Medan.

During the year, the significant achievements under this theme were as follows: • Collected policy data (PERDA, Perwali and SK Direksi) and planning documents on citizen engagement mechanism for the WatSan sector in five cities. • Facilitated PEMDA Medan, Tebing Tinggi and Tanjungbalai to obtain financial support from the national government (MPW) on wastewater program and water supply. • Received strong commitment from Mayor and Head of DPRD in Kota Binjai, Tebing Tinggi and Tanjungbalai to support the acceleration of MDG targets 7 and 10.

4) Municipal Finance: • Completed installation of billing system (SISKA) at four PDAMs, including training for all relevant PDAM staffs.

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• Socialization of microcredit program to all PDAMs, with several PDAMs interested but constrained by limited production capacity. • M&E and guidance to PDAMs undergoing the debt restructuring program. • Completed data collection and analysis for the PDAMs and APBD index, including Credit Worthiness Ladder (CWL). Data submitted to IUWASH national office. • Supported Microcredit Program through participation in a comparative study to Kudus on microcredit, with PDAM Langkat and Pematang Siantar participating. PDAM COP received an explanation of Billing and Langkat then signed an MOU with Koperasi Accounting system from PDAM Tanjungbalai. Karyawan to begin implementing microcredit for water connections.

During the year, the significant achievements under this theme were as follows: • Well-organized database has made preparing financial reports a quicker and more accurate process. It also accommodates improved monitoring because it is integrated in a limited LAN version. • Increased understanding among PDAMs of the benefits of a microcredit scheme of water connections for low-income households. • A management control tool for debt management to facilitate the PDAM and MOF monitoring of progress in the debt restructuring program.

Key Upcoming Events

Event Title Month Type of Event Venue (2012) Quality Assurance Report of Buku Putih October Workshop Hotels in Medan and (Binjai and Pematang Siantar) Pematang Siantar Training and Quality Assurance SSK November Training Hotel in Medan preparation (Team POKJA Binjai and Pematang Siantar) Socialization of the white book and SSK in December Workshop Bappeda Binjai and Binjai and Pematang Siantar Pematang Siantar Training on development of GIS/MIS November Training Medan capacity Capacity building for preparation of SOP November Training Tanjung Balai, Labuhan for PDAM and PDAM Business Planning Batu, Pematang Siantar, Langkat, Asahan Capacity building for PDAM staff on November Training Binjai, Langkat, Asahan, microcredit Labuhan Batu Facilitating PDAM to prepare base case November Training Binjai, Tebingtinggi Finpro by inputting to model the latest financing condition and technical aspects Visioning Workshop for Water and November Workshop Pematang Siantar, Langkat, Sanitation Sibolga Workshop for Provincial and National December Workshop Kabupaten Asahan, Support to WatSan Labuhanbatu Training on Regional Planning and November Training Binjai, Medan, Tebingtinggi, Budgeting for PDAM Staff Tanjung Balai, Sibolga

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Cluster Report IUWASH understands that the key to achieving its targets lies in the successful implementation of activities at the local level. In order to better describe and track the project’s activities and progress in each target location, IUWASH has developed cluster reports (one page per city), which were introduced in previous quarterly reports. In addition to improving project management, they are designed to better share information with the project’s many local stakeholders as well as national government partners, donor organizations and other interested parties. This report can also be used as an easy tool to track program achievement per city. The following pages present the six cluster reports for the North Sumatra Region, namely: • Medan City • Binjai City • Tebing Tinggi City • Pematang Siantar City • Tanjung Balai City • Langkat District

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NORTH SUMATRA, Medan City

Summary The City of Medan, with a total population of more than 2,200,000 people, has been very successful in expanding drinking water access for poor people in the last three years to reach more than 35,000 poor people. Recent population growth and city development has increased the demand for the water, so PDAM Tirtanadi needs to increase its production capacity to meet this demand. PDAM Tirtanadi has received support from the provincial government in the form of equity capital for business development. In the sanitation sector, around 4% of the area is served by the offsite sewerage system. MSMHP (ADB) with support from IUWASH is supporting network extension targeting 13,250 new household connections. Dinas Perkim also supports on-site systems for poor communities and is developing improved sludge collection systems together with IUWASH.

Activities Water Supply Sector: • Completed raw water study for Deli River, Martubung intake. The study has been submitted to PDAM Tirtanadi for follow-up. • Continued construction of Infiltration Ponds in Sibolangit Area and initially conducted a Behavior Change Campaign focusing on healthy and hygienic behavior (PHBS) campaign. Sanitation Sector: • Launched promotional program for citywide sewerage system led by SPEAK. Counseling to students in Sibolangit • Completed Grants Program bidding process for Desludging area on PHBS program in Belawan. SMI (Suluh Muda Indonesia) was selected as the grantee to implement this program. • Developed promotional strategy for household connections through research on two target areas: Kelurahan Pandau Hulu and Kota Matsum. Other Highlights: Discussed with MSMHP and PDAM Tirtanadi a plan for PDAM Tirtanadi to develop the existing organizational structure by developing a special directorate for wastewater. This change is intended to improve sewerage services in Kota Medan. Kick-off Meeting for sanitation promotion

Plan for Next Quarter Partner Coordination • Continue construction of infiltration ponds (Sumur Resepan) • Local Government, PDAM Tirtanadi, • Implementation of 10-step marketing tool kits by SPEAK MSMHP, Directorate PLP/Cipta Karya • Completion of DED for IPLT in Kota Medan. and SPEAK for implementation of • Develop DED and Study Review on Medan sewerage system. sanitation program • Implement grants for community-based desludging management • PDAM Tirtanadi for implementation of development. water supply program • SMI for implementation of Grants Program

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NORTH SUMATRA, Tebing Tinggi City

Summary PDAM Kota Tebing Tinggi serves 30.6% of the population of 145,180 people and has idle capacity for 1,870 new connections. Support needed includes development of DED, business plan, advocacy to obtain long-term finance, and capacity building to enhance the efficiency of water management. In sanitation, the government has solid performance since Pokja Sanitasi has been established and White Book and CSS plans have been produced. Also, 11 units of MCK and communal IPAL have already been established under the Sanimas program. However, this sector still needs to promote the STBM program as part of the CSS plan.

Activities Water Supply Sector: • Completed installation of billing and accounting system (SISKA) • Conducted comparative study to PDAM Kota Bekasi on Energy Efficiency • Discussed with Consultant the Interim Study Report on Optimization and Development of Transmission and Distribution System • Held discussions on implementation of a real demand survey as part of the partnership with the private sector (PPP)

Sanitation Sector: Discussion between Director of PDAM • Kick-off meeting for Grants Program on Optimization of MCK Tebing Tinggi and Director of PDAM and communal IPAL, implemented by Lembaga YAKMI. Bekasi

Activities included socialization at subdistricts, FGD on behavior framework, forming and training CSO on hygiene promotion and O&M, and training for peer educators to reach students on behavior change. • Completed the DED for a Communal Wastewater Treatment Plant. The DED document has been submitted to the PLP Directorate at the MPW and Bappeda of Tebingtinggi for follow-up.

FACHRY Community meeting to form CSO Plan for Next Quarter Partner Coordination • Continue implementation of MCK optimization. • PDAM Tirtabulian for implementation • Support utilization of Communal IPAL through institutional of water supply program strengthening and related regulation. • Local Government, Directorate PLP, • Conduct real demand survey on water supply to support YAKMI and community group for implementation of PPP. implementation of sanitation program • Facilitate PDAM to prepare base case Finpro using latest financing model condition and technical aspects. • Conduct training on regional planning and budgeting process for staffs of PDAM and PEMDA.

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NORTH SUMATRA, Pematang Siantar City

Summary

The city of Pematang Siantar is the second largest city in North Sumatra, with a total population of 241,285 people and PDAM coverage of 76.4%. PDAM still has idle capacity for 7,335 new connections. The LG has ambitions to develop a citywide sewerage system to inspire other regional governments around Lake Toba. However, a Pokja AMPL has not yet been established to prepare the PPSP programs supported by the central government. This created an opportunity for IUWASH to support development of a City Sanitation Strategy, including promotion of the STBM program to be implemented by the LG in priority locations.

Activities Water Supply Sector: • Continued construction of infiltration ponds at Naga Huta. • Comparative study to PDAM Bogor, BPP SPAM and MPW by the Directors of PDAM, Section Heads of PDAM, PDAM Supervisory Board and Bappeda. • Completed installation of billing and accounting system (SISKA). • Discussed with consultant on Interim Study Report on Optimization and Development of Transmission and Distribution System. • Supported PDAM in adjusting its tariff, which has not increased in 11 years. Explaining the benefits of infiltration ponds to a community in Nagori Bandar Sanitation Sector:

• Completed training on preparation of Sanitation White Book and EHRA. • Launched PPSP Program with official remarks by Mayor. • Completed EHRA Survey and Chapters I-IV of Sanitation White Book. • Contributed several inputs on the Sanitation Program at the Musrenbang meeting. • Conducted advocacy to develop institutional and regional aspects of citywide wastewater management.

Training Enumerators and EHRA

Plan for Next Quarter Partner Coordination • Continue construction of infiltration ponds. • PDAM and PTPN IV for • Quality Assurance Final Report on Sanitation White Book. implementation of water supply • Discuss the requirement for upgrade/development of GIS/MIS program, including construction of capacity to improve PDAM operational aspects. infiltration ponds • Visioning Workshop for Water and Sanitation. • Pokja AMPL for development of • Preliminary assessment on preparation of SOP and business White Book and SSK plan.

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NORTH SUMATRA, Binjai City

Summary The city of Binjai has a low rate of service coverage from the PDAM, reaching 22.2% of a total population of 246,010 people, and needs to significantly improve PDAM operations. With a low Full Cost Recovery (56.7%), it needs support on business planning and debt restructuring in addition to the opportunity to connect 7,500 new connections. To improve performance at PDAM Tirtasari, the Mayor inaugurated a new Director in early 2012.

Urban sanitation has not been a PEMDA priority, so it has no Pokja and no City Sanitation Strategy. The mayor has requested IUWASH to support the local government to develop all of these as quickly as possible.

Activities Water Supply Sector: • Completed installation of billing and accounting system (SISKA). • Discussed with consultant the Interim Report on Optimization and Development Study on Transmission and Distribution System. • Conducted a survey on individual well water quality and socialized the results to Bappeda, PDAM Binjai, Dinas Kesehatan, Kecamatan, Kelurahan. • Completed bidding process of program on restructuring employee and organization of PDAM Tirta Sari Binjai. • Supported PDAM Tirta Sari to develop PPP Program to build Water Treatment Plant with a capacity of 300 lps. This effort will be supported by BPPSPAM and is now at the negotiation stage.

Sanitation: • Completed training on preparation of Sanitation White Book (Buku Putih) and EHRA Training.

Plan for Next Quarter Partner Coordination • Conduct assessment of Structure, Needs and Optimizing of • PDAM Tirta Sari and BPPSPAM for PDAM Tirtasari Employees. implementation of water supply • Quality Assurance Final Report on Buku Putih. program • Discuss the requirement for the upgrade/development of • Pokja AMPL and Bappeda for GIS/MIS capacity to Improve PDAM Operational Aspects. development of Buku Putih and SSK • Facilitate PDAM to prepare base case Finpro by inputting to model the latest financing condition and technical aspects. • Training on Regional Planning and Budgeting Process for staff of PDAM and Pemda involved in WatSan.

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NORTH SUMATRA, Tanjung Balai City

Summary The city of Tanjung Balai urgently requires additional new water resources since PDAM Tirta Kualo only has 2.5 lps of idle capacity. The immediate need for new connections is more than 3,000 households. Currently, service coverage is 51.3% of a total of 159,932 people.

The Sanitation Working Group has not yet been established but the White Book, CSS plan, Project Memorandum, Business Plan, Master Plan, and DED have all been drafted, although they need revising to be included in the national PPSP program. Promotion of STBM programs is ongoing but still needs continued support.

Activities Water Supply Sector: • Facilitated PDAM Tanjung Balai in preparation of the Outline Plan for presentation to Ditpam MPW. • Discussed with consultant regarding Study Optimization and Development of Transmission and Distribution System. • Completed installation of billing and accounting system (SISKA). • Conducted capacity building for PDAM staff, Supervisory Board, and related stakeholders through comparative study to PDAM Kota Bogor, BPPSPAM, and Ditpam MPW • PEMDA provided a budget of Rp 4 billion to continue construction of Water Treatment Plant No, 3 with a capacity 100 lps. PDAM Director explains condition of WTP Sanitation Sector: • Lembaga YAKMI began Grants Program by implementing program on MCK Optimization. Activities included socialization at subdistrict level, FGD, development of behavior framework, forming and training CSO in hygiene promotion and O&M. • Conducted initial survey to identify location of beneficiaries of integrated WatSan pilot project (Kelurahan Semula Jadi, Kecamatan Datuk Bandar) to obtain 50 households for sanitation and 200 households for water supply.

Training for hygiene promotion team

Plan for Next Quarter Partner Coordination • Continue implementation of MCK optimization. • PDAM Tirta Kualo and BPPSPAM for • PO Preparation for Integrated WatSan Pilot Project. implementation of water supply • Preliminary assessment on Production Capacity Improvement program (PCI). • Local Government, community groups • Training on Regional Planning and Budgeting Process for Staff of and YAKMI for implementation of PDAM and PEMDA. Grants Program • Discuss requirements for upgrade/development of GIS/MIS capacity.

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NORTH SUMATRA, Langkat District

Summary Langkat District is a district whose capital is Stabat. Langkat District has 23 subdistricts, an area of 6,272 km² and a population of 1,080,000 people (2010). Fifteen of the 23 subdistricts in Langkat have a water supply service through 13 service units under the management of PDAM Tirta Wampu. Service coverage for water supply in Langkat is relatively low at 10.3%. Based on existing water production data, the PDAM has idle capacity of 45 lps (enough for an additional 3,000 house connections).

IUWASH support has initially focused on developing a microcredit program with PDAM Tirta Wampu because, with coverage of only 10.3%, the region needs to expand its service coverage to reach more low-income people.

Activities • Conducted site selection activity consisting of two main activities: meeting with the Bupati and related staff; and data collection on the current state of the WatSan sector. • Conducted meeting with PDAM to discuss and evaluate cooperation between PDAM and BSM. Tentative conclusion was to cancel cooperation with BSM and continue working with Koperasi as the microcredit institution. • Discussed with Bappeda and PDAM and related staff to formulate programs and activities to be implemented in PY3.

Other Highlights Discussion on IUWASH Programs with • Bupati warmly welcomed IUWASH program of assistance for Langkat Bupati water and sanitation. He also hoped that the programs could begin as soon as possible.

Plan for Next Quarter Partner Coordination • MOU Signing between PDAM and Banks or Koperasi. • PDAM Tirta Wampu PEMDA and • Training and installation of Billing and Accounting System. Bank Syariah Mandiri for • Conduct Visioning Workshop for Water and Sanitation. implementation of microcredit • Capacity building for PDAM staff on microcredit. program • Training on preparation of PDAM business plan.

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Section 4.2 WEST JAVA/DKI JAKARTA/BANTEN

Summary This IUWASH region consists of West Java, DKI Jakarta and Banten provinces, which are home to a total population of more than 63 million—nearly 25% of Indonesia’s population. This region covers an area of 44,600 square kilometers, or only 2.3% of Indonesia’s surface area. In this region, about six million people are classified as poor, 5.49% of whom living in DKI Jakarta, 12.95% in Banten, and by far the greatest share (81.56%) in West Java. In PY1 and PY2, IUWASH worked in eight municipalities, including Kota Bekasi and Bogor, Kab. Bekasi, Karawang, Lebak, Serang and Tangerang, and DKI Jakarta (see Regional Map).

IUWASH has supported increased access in the urban water and sanitation sector in all these locations, among other things by assisting PEMDA offices to implement behavior change and hygiene promotion activities, such as CLTS triggering with Dinas Kesehatan Kota Bogor and Kab. Tangerang, and developing promotional materials with PD PAL Jaya for a desludging service.

Also in the sanitation sector, IUWASH has supported the Pokja AMPL of Kab. Tangerang, Kab. Karawang and Kab. Bekasi in finalizing their Sanitation White Books and developing their City Sanitation Strategies. Some new CBS initiatives involving collaboration with PEMDA began in PY2, with IUWASH contributing to the development of DED/BoQ in Kab. Serang, Central Jakarta, Kab. Tangerang and Kab. Bekasi. IUWASH in this region also monitors and supervises two grants programs:, one implemented by Mercy Corps on Integrated Services for Infrastructure and Sanitation Technology (INSIST) to promote community-based septage management in Pademangan Barat, North Jakarta, and the other implemented by Forkami for a Jakarta Urban Community Based Shallow Sewer System (JUCBSS) in Kelurahan Karet Kuningan, South Jakarta in collaboration with PD PAL Jaya.

On water supply sector, IUWASH has been working closely with the PDAMs of Kab. Serang and Kab. Karawang to develop their Business Plans and NRW reduction programs, and with PDAM Kota Bekasi and Kota Bogor to develop a GIS/MIS system. One community-based water supply initiative this year involved Dinas Cipta Karya and PDAM Kab. Tangerang in the construction of nine master meter systems. From monitoring the PDAM performance index at five PDAMs, the service coverage now ranges from a low of 11.5% in Kab. Serang to a high of 63.1%. in Kota Bogor. In terms of new household connections, PDAM Kota Bekasi had been able to add an additional 18.34% by June 2012 while Kota Bogor could only add an additional 2.86%.

Commencing last quarter, this IUWASH region conducted roadshows to four new cities in West Java and Banten for the IUWASH site selection process. These cities were Kota Bandung, Kabupaten Bandung, Kabupaten Purwakarta, and Kota Tangerang Selatan. From the baseline data collection and a series of discussions with relevant government offices, such as Bappeda and PDAM, three of the four cities responded very positively and also showed very strong interest in the many potential activities that IUWASH can support. These three cities are Kab. Bandung and Purwakarta in West Java, and Kota Tangerang Selatan in Banten. IUWASH also visited two cities that currently receive only partial support from IUWASH—Kab. Bekasi and Kab. Lebak. Based on the discussions, it was confirmed that IUWASH will upgrade to provide full support to these two cities. So, starting next quarter, IUWASH will provide technical assistance in five new cities in the region and will continue to support the five existing cities to improve their water supply and sanitation sectors.

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Success Story

Institutional Strengthening to Centralize Wastewater Management under UPTD PAL, Dinas Kebersihan in Kota Bogor Compared with other cities in Indonesia, Kota Bogor has taken significant steps toward improving and increasing access to both on-site and off-site sanitation systems. Since 2007, 10 Sanimas or community-based sanitation systems have been built, providing access to more than 330 households in 10 villages. Kota Bogor also has a wastewater treatment plant (IPAL) in Tegal Gundil serving around 300 households out of its total capacity of 600 household connections. A sludge treatment facility (IPLT) also located in Tegal Gundil is now operating with four vacuum trucks transferring the sludge from individual toilets for final treatment at the facility. It is a challenge for UPTD PAL, being the technical implementation unit for wastewater treatment under Dinas Kebersihan, to monitor the existing Sanimas systems, promote more household connections to IPAL, and set up an on- call desludging system for the IPLT.

Aiming to showcase good and innovative examples of wastewater management systems, IUWASH Ahmad Rosyid facilitated a cross visit to Malino and Makassar in South Sulawesi for Asda, Bappeda, Pokja AMPL and Initial meeting to formulate of the changing role of UPTD PAL as a central unit for Dinas Kebersihan of Kota Bogor. The example of a wastewater management in Kota Bogor was regular desludging service combined with mobile facilitated directly by Asda 1 who participated in monitoring team at UPTD PAL in Kota Makassar the cross visit to Makassar inspired the delegation from Kota Bogor to attempt to replicate a similar system there. IUWASH continued with field observations on existing Sanimas systems and facilitated a series of discussions to improve institutional arrangements through a significant change in the role of UPTD PAL from an IPAL operating institution to a central unit responsible for citywide wastewater management. IUWASH is currently working with Dinas Kebersihan, Bappeda, Pokja AMPL and Ortala to finalize the UPTD PAL organizational structure, job descriptions and SOP. As a next step, all parties agreed that a Mayoral Decree is needed to support this initiative by formalizing the new UPTD PAL structure.

Savings of 13% on Non-Revenue Water (NRW) One of PDAM Kab. Serang’s service units in Kramat Watu is currently operating a District Meter Area (DMA) for two housing complexes— Pondok Cilegon Indah and Vila Permata Hijau. A total of 890 households are served by this unit, with the bulk of the water coming from PT Sauh Bahtera Sejahtera at a flat rate of Rp 2,800 per cubic meter. The NRW level in this area is 36%, resulting in losses of around Rp 40 million per month or 50% of total revenues. Suhaemi Abbas

IUWASH piloted an NRW reduction program in NRW team of PDAM Kab. Serang is working to rehabilitate and repair the leaking pipes in this area and initiated a mentoring program several spots listed the findings from the between PDAM Kab. Bandung and PDAM Kab. monitoring and flow checks

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Serang. Mentors from PDAM Kab. Bandung conducted on-the-job training for 21 staffs of PDAM Kab. Serang and, on a regular basis, assisted the PDAM Kab. Serang team to conduct flow and pressure monitoring using an Ultrasonic Flow Meter. It was found that most of the losses occurred at 93 points in the secondary and tertiary distribution pipes and some valves, 15 water meters did not work, six illegal connections were installed, and 19 customers were using prohibited electric pumps to draw more water from the main pipes. It was estimated that PDAM lost Rp 5.2 million every eight hours. Based on these findings, PDAM Kab. Serang undertook necessary measures and network rehabilitation and repair. After 12 days, the logger recorded that water losses had dropped from 36% to 23%, a 13% saving that will allow the utility to provide water to many new customers.

Regional Highlights During PY2, this IUWASH region focused its activities on the following five themes:

1) Behavior Change Communication /STBM Support In this quarter and this year, IUWASH focused its BCC/STBM activity on implementation of STBM/CLTS triggering and monitoring, development of promotional materials, and CSR mobilization. The following are some of the key activities conducted this quarter: • Provided assistance to Dinas Kesehatan for CLTS triggering in eight villages (five in Kota Bogor and three in Kab. Tangerang) including a capacity building workshop on gender and M&E systems at STBM, in which 129 people participated. • Facilitated an initial meeting between Dinas Kesehatan Kota Bogor and Bank BTN for potential CSR support to implement STBM, and conducted a CSR mobilization workshop with Pokja AMPL and Bappeda Kab. Serang attended by 65 participants, including 10 private companies in Kawasan Industri Modern Cikande. • Supported the development of promotional materials for the domestic sanitation

system with Bappeda and Dinas Kebersihan Kota Bogor, and the new desludging service Gabriel Malona of PD PAL Jaya, including design IUWASH and Pokja AMPL Kab. Serang development, pre-testing, design conducted CSR mobilization workshop on July finalization, and reproduction of sample 10, 2012 attended by 65 participants including materials. 10 private companies in Kawasan Industri Modern Cikande

Throughout the year, IUWASH facilitated a combined cross visit and mini-workshop for government representatives to successfully implement the STBM program, to Sumedang and Cirebon, and to an exemplary location for community-based septage management (Kedoteng) in Kel. Margahayu, Kota Bekasi, which was previously assisted by the USAID funded RW Siaga ++ program and Mercy Corps. Participants included Bappeda, Dinas Kebersihan, sanitarians and community cadres from Kota Bogor and Kab. Tangerang as part of the IUWASH advocacy strategy for local government to showcase good practices and encourage adoption of alternative sanitation technology.

2) Urban Water Supply In this region, IUWASH works with six PDAMs to help improve PDAM management, technical and financial capacity. The following are some of the key activities conducted in this quarter:

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• Finalized DED and BoQ for nine master meter systems for 298 household connections in two villages in Kec. Rajeg; held a pre-application meeting with five potential NGOs through the IUWASH grants program; and facilitated a cross visit for 10 government representatives to PDAM Kab. Sidoarjo for the master meter program. • Facilitated initial training to 49 staffs at PDAM Karawang on customer reclassification, including development of methodology for data collection (primary and secondary). • Conducted secondary data collection on existing water service conditions, i.e., service coverage, water balance and zoning system, with two private water operators in Jakarta (Aetra and Palyja), and conducted primary data collection on customer water meters and DMA accuracy. • Conducted spring water flow monitoring in Tangkil with PDAM Kota Bogor.

Throughout the year IUWASH also facilitated several activities, including the following: • NRW reduction program with PDAM Serang and Karawang through on-the-job training for 41 PDAM staffs on flow and pressure monitoring; and a cross visit to PDAM Kab. Bandung to see the ongoing NRW reduction program and the billing and accounting and online payment system in place there. The results for PDAM Kab. Serang were very significant, with water losses reduced from 36% to 23%. • Development of GIS/MIS interface billing system in Kota Bogor, on-the-job training to PDAM staffs of Kota Bekasi, and a cross visit to PDAM Kab. Bandung to review a similar GIS/MIS system. The new GIS/MIS system has been pre-tested, and IUWASH is assisting PDAM Bogor to integrate the system with its existing customer database. • Facilitated development of PDAM Business Plans in Serang, Karawang and Lebak by: (1) holding customer satisfaction surveys (780 respondents in Serang and 840 in Karawang); (2) training 35 enumerators and 42 PDAM staffs; and (3) holding an initial training workshop on business plan development for 49 staffs of PDAM Kab. Lebak.

3) Urban Sanitation During PY2 IUWASH focused its activities on two priority programs in this area: development of the Sanitation White Book and City Sanitation Strategy, and several community-based sanitation programs through the IUWASH grants program.

Key activities last quarter included initiation of several community-based sanitation systems through the IUWASH grants program and collaborative efforts with Satker PPLP Jabodetabek, including: (1) finalizing DED and BoQ for one community-based and school- based sanitation system in Kab. Serang; (2) developing DED and BoQ for one communal latrine to serve 40 households, community socialization meetings and technical supervision Mercy Corps on land clearing in Kel. Petojo Utara in Central The Mayor of North Jakarta, Bambang Sugiono Jakarta; (3) finalizing DED and BoQ for one encouraged private sector to participate in increasing access to safe sanitation system in communal IPAL and shared septic tanks for 76 Jakarta and to help co-financing some very good households in Kab. Tangerang, followed by pre- and successful sanitation approaches through application meetings for applications under the their CSR program during the launching of IUWASH grants program; (4) developing INSIST program at the Mayor office on typical designs (for 3, 5, 8 and 12 houses) for September 5, 2012.

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shared septic tanks in the slum area improvement program in Tangerang; and (5) developing DED and BoQ for three communal IPALs to serve around 300 houses in Kab. Bekasi.

IUWASH also facilitated other activities throughout the second year, including: • Facilitated development of Sanitation White Book and City Sanitation Strategy in Kab. Tangerang, Kab. Bekasi and Kab. Karawang, with activities including: (1) capacity building training to Pokja AMPL; and (2) facilitation of EHRA, gender and poverty study, media mapping and sanitation supply assessment. In Karawang, IUWASH also facilitated the workshop on finalization of the development of the Sanitation White Book. • Supported local government in conducting technical site observations and surveys to: (1) two potential CBS sites in Kota Bekasi; (2) ten Sanimas systems in Kota Bogor; (3) two CBS systems in North and Central Jakarta with Satker PPLP Jabodetabek, KLH, Pertamina and SIKIB; and (4) 12 IPAL in Kec. Kronjo now being constructed by Satker PPLP in Banten Province. • Signed two grant agreements: (1) with Forkami on the Jakarta Urban Community Based Shallow Sewer System (JUCBSS) targeting connections for 200 households, and (2) with Mercy Corps on Integrated Services for Infrastructure and Sanitation Technology (INSIST), targeting access to improved sanitation facilities for around 450 households. This was followed by meetings, trainings and technical supervision of project implementation.

4) Governance IUWASH works with PDAMs and PEMDA of Kota Bogor and Kab. Serang to strengthen commitment among local decision-makers to improve policy and budget allocations for water and sanitation. Key activities conducted in the last quarter included the following: • Facilitated a comparative study for Bappeda, Pokja Sanitasi and Dinas Kebersihan of Kota Bogor and Kota Bekasi to Malino and Makassar to showcase a mobile sanitation team, using a new approach to integrated sanitation management. • Facilitated discussions on the development of a new UPTD PAL organizational structure and job descriptions for centralized wastewater management for off-site, on-site and septage under UPTD PAL operations.

Throughout the second year IUWASH also facilitated several other activities, including the following: • Facilitated development of three local government regulations with PDAM Kota Bogor, on PDAM Organization, PDAM Management, and Local Government Equity for PDAM, PD BPR Bank Pasar, PD Jasa Transportasi and PD Pasar Pakuan Jaya.

• Conducted a visioning workshop with Bupati, Ahmad Rosyid DPRD and 113 high-level PEMDA staff in Former PDAM Director Kab. Serang, Ahmad Serang and Karawang to strengthen WatSan Rohendi (second from left) and Head of policy and budgeting, followed by the signing Bappeda, Memed Muhammad (third from of a letter of commitment by the PEMDA right) showed their commitment to increase offices witnessed by the Bupati and DPRD. WatSan access to by signing a joint agreement with other government offices • Supported PDAM Kota Bogor in improving during the visioning workshop held on April its management by developing a new 10, 2012 witnessed Bupati Kab. Serang, A. organizational structure, followed by an Taufik Nuriman and Chairman of DPRD, internal socialization workshop. Fahmi Hakim (both standing in the middle).

USAID INDONESIA URBAN WATER SANITATION AND HYGIENE WWW.IUWASH.OR.ID 70 ANNUAL PROGRESS REPORT 2 OCTOBER 2011 – SEPTEMBER 2012 QUARTERLY PROGRESS REPORT 6 JULY – SEPTEMBER 2012

5) Municipal Finance The focus of municipal finance in this quarter was on supporting PDAMs with study for new investment plans and initiating microcredit arrangements for new connections with several banks, including microcredit training for 63 staffs in Serang and Karawang, a cross visit to PDAM Kudus and a workshop (33 participants) on microcredit for PDAM Lebak, cooperatives, Bank BJB-Banten, PDPK, BSM, Bappeda and the media to promote new water connections through microfinancing with Koperasi Abdi Kerta Raharja.

During the year IUWASH also facilitated several activities, including the following: • Facilitated a cross visit for nine staffs of PDAM Kota Bogor to PDAM Kab. Indramayu to learn about PPP under a B2B scheme for Katulampa, a new investment plant (300 lps). • Conducted an FS for new service areas of PDAM Kota Bekasi (Jatiasih, 100 lps), Kab. Tangerang (Cihuni 500 lps) and Kab. Serang (Cibaja 200 lps), including preparing financing options such as APBD funds for Kota Bekasi, PDAM funds for Kab. Tangerang, and commercial bank loans with subsidized interest, as regulated in PerPres 29. • Facilitated microfinancing between PDAM Kab. Karawang and Bank BTN, and between PDAM Kab. Serang and Bank BRI, and new initiatives between PDAM Kab. Serang and Kab. Lebak with Bank Syariah Mandiri (BSM).

Regional Highlights Beside the activities above, the IUWASH team also supported and participated in several coordination meetings, trainings and workshops this quarter, as follows: • Public dialog on STBM hosted by Dinas Kesehatan of West Java Province and Pikiran Rakyat (newspaper) in Bandung. • Septage management study in Kota Bogor and Kab. Karawang. • Signing two agreements between Satker PPLP Jabodetabek, IUWASH and (1) Bappeda and REI of Kab. Bekasi; and (2) Bappeda and Dinas PU Kab. Tangerang and DPD Perpamsi Banten, for a Sanitation Improvement Program focusing on low-income households. • Coordination meeting with Pokja AMPL and Satker PPLP in West Java and Banten. • PMU-PIU work planning workshop for PPSP-2013 and a PPSP regional workshop on M&E and quality assurance. • FGD for health and hygiene campaign materials (healthy latrines) hosted by Dinas Kesehatan for West Java Province and WSP-WB. • USRI training on CLTS triggering for 124 field facilitators in Solo (June 30-July 3, 2012).

Key Upcoming Events Key events planned for the coming quarter in this region are described below. Event Title Date Type of Event Venue Sanitation microcredit training 23-25 October Training Serang, Tangerang and Bogor Signing Cooperation Agreements 8 October Launching Kab. Bandung 5 October workshop Kab. Purwakarta Socialization of PDAM Karawang 28-29 September Workshop Bandung Business Plan to Dewan Pengawas Capacity building for Dewan Pengawas 6 November Workshop Bandung from nine PDAMs Stakeholders Consultation on PDAM 13 November Workshop Kab. Serang Business Plan 20 November Kab. Karawang

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Cluster Report In the IUWASH Region of West Java/DKI Jakarta/Banten, there are eight districts/cities (as listed below). Each city except for Serang and Lebak is presented in a one-page cluster report, as follows:

• Bogor City, West Java • Bekasi City, West Java • Bekasi District, West Java • Karawang District, West Java • DKI Jakarta • Tangerang District, Banten • Districts of Serang and Lebak, Banten

USAID INDONESIA URBAN WATER SANITATION AND HYGIENE WWW.IUWASH.OR.ID 72 ANNUAL PROGRESS REPORT 2 OCTOBER 2011 – SEPTEMBER 2012 QUARTERLY PROGRESS REPORT 6 JULY – SEPTEMBER 2012

WEST JAVA, Bogor City Summary PEMDA Bogor City has been very effective in the water supply and sanitation sector. Service coverage for water supply reaches 63% of a total population of 985,352. The Pokja Sanitasi of Bogor City is also very active. The City Sanitation Strategy (CSS) planning document was produced in 2010 and a Wastewater Master Plan was developed with AusAID-IndII assistance. Moreover, the local government has already allocated more than 2% of its APBD to support implementation of the CSS and Master Plan. There are 20 Sanimas units installed and one wastewater treatment plant (IPAL) in Tegal Gundil is now serving 300 household connections, with an additional 60 connections targeted in 2012. Activities Water Supply Sector: • Developed software for GIS/MIS billing system, improved management structure, and arranged a comparative study to Kab. Bandung. • Conducted annual PDAM monitoring. There has been an increase in household connections, from 94,689 to 107,397. • Facilitated a cross visit for nine PDAM staffs to Kab. Indramayu on PPP using a B2B scheme for a new treatment plant in Katulampa (300 lps). • Facilitated the development of three local government regulations, on PDAM Organization, PDAM Management, and Local Government Equity for PDAM.

Sanitation Sector: IUWASH SSEI • Comparative study for PEMDA to Makassar on wastewater management under UPTD PAL. Local government delegations from Kota Bogor and Kota Bekasi • TA on CLTS triggering in five villages: training, cross visit and capacity participated in training for Badan building for government and community cadres, sanitarians, and Pengelola Sarana IPAL and MCK++ of facilitators on CLTS triggering, gender, M&E and microcredit. Tim Mobile UPTD PAL in Kota • Supported the development of promotional materials for domestic Makassar during a cross visit to sanitation system with Bappeda and Dinas Kebersihan. Makassar on July 17-19, 2012. • Coordination meeting between Dinas Kesehatan and Bank BTN for CSR

collaboration on sanitation microcredit for construction of individual toilets/septic tanks as a result of CLTS triggering. • Conducted survey and assessment of existing Sanimas systems to provide recommendations for long-term optimization of the system. Other Highlights: • Conducted APBD monitoring for fiscal year 2012, showing a drop in budget allocation on water and sanitation from Rp 71.14 billion (6.75%) in 2011 to Rp 44.79 billion (3.20%) in 2012. • Participated in a public dialog on STBM hosted by Dinas Kesehatan West Java Province and Pikiran Rakyat (a newspaper) in Bandung. Plan for Next Quarter Partner Coordination • Develop 2013-2017 Business Plan with PDAM. • Bappeda, Dinas Kesehatan, Puskesmas, • Conduct climate change vulnerability assessment (CCVA). Forum Kota Sehat and Bank BTN to • Conduct advocacy for policy and institutional strengthening of UPTD PAL support implementation of STBM and development of a draft Mayoral Decree on wastewater management. • Bappeda, Dinas Kebersihan dan • Conduct technical and marketing training for operators of IPAL Tegal Pertamanan, UPTD PAL and Pokja Gundil and capacity building for CSOs. Sanitasi on capacity building for • Support optimization of five existing Sanimas systems and baseline data wastewater management under UPTD collection for 12 Sanimas systems in 2013. PAL • Mobilize CSR funding to support STBM implementation. • PDAM Kota Bogor: to improve the management, technical and financial capacity of PDAM Kota Bogor

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WEST JAVA, Bekasi City

Summary Bekasi City is a relatively new city, having been split from Bekasi District in 1997. The city occupies an area of 210 km2 and has a total population of nearly 2 million. Two PDAMs share responsibility for providing access to piped water for 28% of the population (as per June 2012). Because more residential areas are continually being developed, Bekasi faces an increasing demand for water and sanitation access. In 2010, the city was assisted by the central government through the PPSP program to develop a City Sanitation Strategy and has implemented several pilot sanitation programs, one being community-based septage management (Kedoteng) under a USAID funded program, RW Siaga ++ through Mercy Corps in Kel. Margahayu, which has become an exemplary location for community-based septage management practice nationwide.

Activities Water Supply Sector: • Conducted Feasibility Study for PDAM new service area for 10,000 household connections in Jatiasih (100 lps) through APBD funding and initial negotiations with Perum Jasa Tirta 2 for raw water supply. • Conducted annual PDAM monitoring. There has been an increase in the number of houses connected, from 12,714 to 13,419. • Conducted on the job training and assistance to PDAM staffs in utilizing GIS software and program.

Sanitation Sector: • Facilitated a cross visit for Bappeda, Dinas Kebersihan and Pokja AMPL to Malino and Makassar in South Sulawesi to showcase a new Harod Novandi approach for integrated sanitation management at the city level. The head of CBO (Badan Pengelola • Facilitated a mini workshop and cross visit on community-based Sarana) is explaining to Head of septage management for government representatives (Bappeda and Bappeda Kota Bekasi how the Dinas Kesehatan), sanitarians and community cadres from Medan and community is managing the IPAL in Kota Bogor to Kel. Margahayu. Kel. Wala-Walaya Kec. Tallo during the cross visit to Makassar 17-19 July • Facilitated a cross visit to Kel. Margahayu, Bekasi with Mercy Corps 2012. “The gutter in Kel. Wala-wala is for community cadres from Kel. Sempur, sanitarians, Dinas Kesehatan now clean and uncontaminated by and Bappeda in Kota Bogor on successfully implemented community- domestic wastewater as it all goes into based sludge removal practices. the IPAL” he said proudly. • Supported technical site observation to two potential CBS locations under RPKPP (Area-Based Development Plan).

Plan for Next Quarter Partner Coordination 1. Finalize Feasibility Study for PDAM service areas of Jatiasih, Mustika Jaya, Pondok Gede and Bekasi Barat (total 600 lps). • Bappeda and Dinas Kesehatan on 2. Develop DED distribution network in Jatiasih service area. implementation of sanitation 3. Develop GIS/MIS Billing System Interface for PDAM. program 4. Continue to support Bappeda and Dinas Kesehatan on new potential • PDAM Kota Bekasi in conducting CBS program in four locations under the RPKPP program, including site GIS training and Feasibility Study for assessment, DED/BoQ development, and institutional strengthening. PDAM new service areas

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WEST JAVA, Bekasi District

Summary High population growth and rapid development of residential areas are the main issues in Bekasi District. This is one of three cities in this region that will be upgraded to receive full support from IUWASH in PY3. Up to now, IUWASH has only worked with Bappeda and the related government offices on the sanitation program. The district developed 11 communal sanitation systems from 2008 to 2011. In 2012, through the ADB-funded ICWRMP, more sanitation systems were built by adopting the STBM/CLTS triggering process. The local government has also initiated a new approach to engage developers to pilot communal septic tanks (IPAL) for small/low-cost housing areas in five villages from DAK Kemenpera. Also this year, two or three more systems will be built under a collaborative effort between Satker PPLP Jabodetabek, Bappeda and REI Kab. Bekasi.

Activities Sanitation Sector: • Facilitated the development of a Sanitation White Book and City Sanitation Strategy. Activities included capacity building training to Pokja AMPL and facilitating an Environmental Health Risk Assessment (EHRA), a gender and poverty study, media mapping, and sanitation supply assessment. • Facilitated collaboration between Bappeda, Real Estate Indonesia (REI) in Kab. Bekasi, and Satker PPLP Jabodetabek for a communal sanitation system in low-cost housing areas in two subdistricts designed to serve around 300 household connections, followed by the signing of a collaboration agreement among the three parties and IUWASH for the focus program.

• Conducted initial identification for rehabilitation and optimization of the Adri Ruslan existing Sanimas system in three the residential areas. IUWASH met with the newly elected Bupati of Kabupaten Bekasi, Ms. Other Highlights: Neneng Hasanah Yasin (sitting in the • Facilitated by Bappeda and Dinas Kesehatan, IUWASH met with the newly middle) on July 30, 2012. IUWASH also elected Bupati of Kab. Bekasi to introduce IUWASH, share activity shared the plan to upgrade its support progress, and discuss plans to hold a visioning workshop. in Kab. Bekasi to include the water • Conducted APBD monitoring for fiscal year 2012, revealing a decrease in supply sector as a priority program in the budget for water and sanitation from 1.18% (Rp 20.08 billion) in 2011 2013. Neneng sought help from to 0.64% (Rp 14.18 billion) in 2012. IUWASH in identifying a new potential PPP for water supply, either through PDAM or an independent service provider.

Plan for Next Quarter Partner Coordination • Finalize Sanitation White Book and conduct public consultations, and • Bappeda, Dinas Cipta Karya, Dinas provide assistance for the development of a City Sanitation Strategy. Tata Ruang dan Permukiman, and • Conduct visioning workshop on the water supply and sanitation sector Pokja AMPL on implementation of with the Bupati, DPRD and high-ranking local government officials to sanitation program strengthen policy and budgeting in the water and sanitation sector. • REI (Real Estate Indonesia) Kab. • Hold an initial meeting with PDAM for preparation of IUWASH new site Bekasi and Satker PLP Jabodetabek selection. for piloting small-scale sewerage • Install and supervise construction of three small-scale IPAL sewerage systems in low-cost housing systems for 300 connections in two or three low-cost housing areas. complexes in three villages • Continue to assist the local government in expanding the installation of communal sanitation systems to larger low-cost housing areas.

USAID INDONESIA URBAN WATER SANITATION AND HYGIENE WWW.IUWASH.OR.ID 75 ANNUAL PROGRESS REPORT 2 OCTOBER 2011 – SEPTEMBER 2012 QUARTERLY PROGRESS REPORT 6 JULY – SEPTEMBER 2012

WEST JAVA, Karawang District Summary The emerging industrial sector has led to the rapid development of residential areas in Karawang. Rice fields that used to occupy most of the land are being diminished, along with the water catchment area. PDAM Tirta Tarum serves 11% of the 2.1 million population of Karawang. Ninety percent of raw water sources for this PDAM consists of surface water. The continued conversion of green fields into housing and industrial estates, combined with climate change, threatens the quality and quantity of surface water. In 2013, the central government will allocate Rp 25 billion for construction of two new PDAM treatment plants that will potentially serve 10,000 household connections.

Activities Water Supply Sector: • Development of PDAM Business Plan: provided training for 25 enumerators, CSS with 840 respondents, and capacity building for 21 PDAM staffs. • Provided capacity building and on-the-job training for 20 PDAM staffs on flow and pressure monitoring as part of NRW reduction and a distribution network improvement program. • Facilitated training to 49 PDAM staffs for customer reclassification, including methodology for data collection (primary and secondary). • Facilitated microcredit agreement between PDAM and Bank BTN and training for 33 PDAM staffs, plus a cross visit to PDAM Kudus.

• Supported PDAM energy audit, including secondary data collection, followed by discussion of the interim report. Adri Ruslan • Conducted annual PDAM monitoring, which showed that from December IUWASH facilitates the development 2010 to December 2011 there was an increase in household connections of PDAM Kab. Karawang’s 2013-2017 from 48,102 to 50,809. business plan. Over five years, the Sanitation Sector: PDAM aims to provide 103,000 new • Facilitated Sanitation White Book and City Sanitation Strategy, with capacity connections (with total coverage of 38% by 2017), requiring a total building to Pokja AMPL, EHRA, a gender and poverty study, media mapping, investment of Rp 808 billion. and sanitation supply assessment, and held Sanitation White Book finalization workshop for 20 members of Pokja PPSP. • Facilitated new household connections for the existing Sanimas system to serve an additional 30 houses in Adiarsa Timur village, including training on pipe laying and capacity building for operators. So far only four new houses have been connected to the system. Other Highlights: • Conducted visioning workshop with Bupati, DPRD and high-ranking local government officials to strengthen policy and budgeting in the water supply and sanitation sector. • Conducted APBD monitoring for fiscal year 2012, revealing that although the budget amount had fallen, the proportion allocated to the water and sanitation sector had increased from 1.05% (Rp 20.8 billion) in 2011 to 1.13% (Rp 14.303 billion) in 2012. • Supported an IUWASH national initiative on septage management study and data collection to the relevant government offices. Plan for Next Quarter Partner Coordination • Finalize the PDAM business plan and hold a public consultation with • Bappeda, Dinas Tata Ruang dan stakeholders. Permukiman, Dinas Cipta Karya, Pokja • Continue assistance to the PDAM for the NRW reduction program. AMPL and PDAM Tirta Tarum on the • Support PDAM customer reclassification. implementation of water supply and • Finalize Sanitation White Book, including public consultation and training on sanitation program activities development of City Sanitation Strategy. • Continue to assist the community in Adiarsa Timur village to expand collection pipes in the existing Sanimas system.

USAID INDONESIA URBAN WATER SANITATION AND HYGIENE WWW.IUWASH.OR.ID 76 ANNUAL PROGRESS REPORT 2 OCTOBER 2011 – SEPTEMBER 2012 QUARTERLY PROGRESS REPORT 6 JULY – SEPTEMBER 2012

DKI Jakarta Summary As the capital city of Indonesia, Jakarta is home to 9.6 million people. Despite having the highest local budget of all cities/districts in Indonesia, the city faces the challenge of prioritizing local government budget and policies to increase support for sustainable water and sanitation services. In Jakarta only half the population has access to pipe water connections, while water utility PAM Jaya suffers from a high NRW level. In sanitation, only 3% of the population is connected to the sewerage system, with most people using septic tanks that do not meet technical standards. PD PAL Jaya, the wastewater management company, is now diversifying its business and providing a desludging service. Four trucks with various capacities (3m3, 4m3 and 7.8m3) are currently serving several pilot areas in Jakarta on a regular and on-call basis.

Activities Water Supply Sector: • Held kick-off meeting for NRW study with MPW, PAM Jaya, Aetra and Palyja; conducted secondary data collection on existing water service conditions including coverage, service area, water balance, zoning system and financing. • Conducted primary data collection with two operators on customer water meter accuracy. Sanitation Sector: • Signed two grant agreements, with Forkami on the Jakarta Urban Community Based Shallow Sewer System (JUCBSS), and with Mercy Corps on Integrated Services for Infrastructure and Sanitation Technology (INSIST),

followed by meetings, trainings and supervision, including kick-off meetings Virgi Fatmawati with government partners, gender and M&E training, and monthly coordination meetings. Pre-testing of promotional materials for PD PAL Jaya’s new desludging service in • Worked with Satker PPLP Jabodetabek to prepare a community-based RW08 Kel. Petojo Utara was held on sanitation program in RT14/RW08 Kel. Petojo Utara, including socialization August 12, 2012, followed by and technical supervision for land clearing at the communal latrine site. socialization of a new MCK design for • Supported PD PAL Jaya in developing promotional materials for a new RW14. desludging service, with activities including design development, pre-testing of materials (poster, leaflet, banner and sticker) in Kel. Karet Kuningan and Kel. Petojo Utara, and design finalization. Other Highlights: • Conducted site observations in Koja, North Jakarta and Gambir, Central Jakarta with KLH, Pertamina and SIKIB to support Satker PPLP Jabodetabek’s initiative for a sanitation improvement program using CSR funds.

Plan for Next Quarter Partner Coordination • Work with Satker PPLP Jabodetabek to mobilize the community, conduct • PD PAL Jaya, Local Government of training for CBOs, and supervise installation of the community-based Central Jakarta and Satker PLP sanitation system in RT14/RW08 Kel. Petojo Utara. Jabodetabek on implementation of • Continue to provide program and technical supervision for the two grant sanitation program funded jointly by PLP programs, i.e., installation of the wastewater piping system in Kel. Karet Jabodetabek (CBS in Kel. Petojo Utara) Kuningan (Forkami), and a social marketing campaign plus installation of • Forkami and Mercy Corps, LGs of North individual septic tanks and temporary sludge collection in Kel. Pademangan and South Jakarta, BPLHD, Sudin (Mercy Corps). Kesehatan, Sudin Perumahan dan Gedung • Finalize NRW study with Aetra and Palyja in Jakarta. Pemda on implementation of community- • Continue to work with PD PAL Jaya on finalization of desludging based shallow sewerage program (Kel. promotional materials, including reproduction, facilitating program Karet Kuningan) and community-based socialization, marketing training and material distribution. septage management (Kel. Pademangan) • Continue to support Satker PPLP Jabodetabek to mobilize CSR funds from • PAM Jaya, Aetra, Palyja and MPW for Pertamina for a sanitation improvement program in North and Central collaboration on the NRW study Jakarta with KLH, SIKIB and Pokja AMPL.

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BANTEN, Tangerang District Summary The population of Tangerang District is 3.5 million. The PDAM of Tangerang District currently serves both Tangerang City and Tangerang District. However, it has been a challenge to increase coverage (now standing at 17.01%) due to administrative boundary restrictions. Bappeda and Dinas Kesehatan of Tangerang District are now actively implementing a slum area improvement program with support from GOI, and are promoting STBM in three villages. IUWASH is supporting Pokja AMPL on the Sanitation White Book (SWB) and City Sanitation Strategy (CSS). In September 2012, Kab. Tangerang placed third among 104 cities in Nawasis for progress in SWB/CSS development.

Activities Water Supply Sector: • Finalized Feasibility Study for PDAM service area Cihuni (500 lps), with a new water treatment plant (estimated budget: Rp 340 billion) to serve around24,000 households, including bulk water to Telaga Gading Serpong. • Conducted annual PDAM monitoring, which revealed an increase in household connections from 108,759 to 124,596. • Conducted a pre-application meeting with five potential NGOs followed by site observation for the master meter grants program. Sanitation Sector: • Finalized DED/BoQ for two CBS systems in Teluk Naga for 76 households and held a pre-application meeting for community mobilization work through IUWASH grants program. Virgi Fatmawati • Provided technical assistance on CLTS triggering to three villages, with Signing of Collaboration Agreement for activities include training, a field visit, and capacity building on gender and Sanitation Improvement Program on M&E for 36 participants including government staffs, sanitarians, community July 31, 2012 at IUWASH office. From cadres and facilitators. left to right: A. Pongsilurang (Head of • Completed Sanitation White Book with Pokja AMPL, EHRA, gender and Satker PPLP Jabodetabek), Louis poverty study, media mapping, and sanitation supply assessment; Pokja AMPL O’Brien (IUWASH COP), Subekti is now developing the CSS document. (Chairman of DPD Perpamsi Banten) • Conducted survey for construction of 12 IPALs for a total of 300 households and Widodo Eko Pramono (Kabid in Kec. Kronjo by Satker PPLP of Banten Province, and unsolicited grants Perencanaan, Dinas Cipta Karya). from BEST for community development to ensure that the IPALs are used and managed properly by the community. • Supported the slum area improvement program by providing typical designs for communal sanitation systems, covering 3, 5, 8 and 12 houses. Other Highlights: • Conducted APBD monitoring for fiscal year 2012, revealing an increase in the budget allocation for water and sanitation from Rp 20.98 billion (1.02%) in 2011 to Rp 38.69 billion (1.32%) in 2012. • Facilitated the signing of a Collaboration Agreement between Satker PPLP Jabodetabek, Bappeda, Dinas Cipta Karya and DPD Perpamsi Banten for a Sanitation Improvement Program focusing on low-income households. Plan for Next Quarter Partner Coordination • Facilitate public consultation for Sanitation White Book and finalize City Sanitation Strategy. • Dinas Cipta Karya, DPD Perpamsi • Continue selection of potential grantees for master meter program in Kec. Banten, World WaterNet, PDAM Kab. Rajeg and community-based sanitation in Kec. Teluk Naga. Tangerang for water supply program • Evaluate unsolicited grants proposal from BEST to compliment CBS • Satker PLP Jabodetabek, Satker PLP construction in Banten Province. Banten, Bappeda, Dinas Kesehatan, and • Supervise installation of improved sanitation as part of Slum Area Dinas Cipta Karya on implementation of Improvement Program. sanitation programs • Conduct WatSan visioning workshop with Bupati, DPRD and SKPD. • Conduct capacity building for PDAM Supervisory Board and DPRD.

USAID INDONESIA URBAN WATER SANITATION AND HYGIENE WWW.IUWASH.OR.ID 78 ANNUAL PROGRESS REPORT 2 OCTOBER 2011 – SEPTEMBER 2012 QUARTERLY PROGRESS REPORT 6 JULY – SEPTEMBER 2012

BANTEN, Districts of Serang and Lebak Summary Serang (population 1.4 million) and Lebak (1.2 million) face similar challenges in the provision of water and sanitation access: (1) low awareness on hygiene behavior, and (2) low coverage of piped water (11.4% in Serang and 7.8% in Lebak). In Serang, STBM programs are ongoing in 10 subdistricts, and four villages have been declared ODF. Access to adequate sanitation covers 40% of the population, all individual systems. In Lebak IUWASH only works with the PDAM on promoting microcredit for new water connections. A deadlock in price negotiations between PDAM Kab. Serang and Kab. Tangerang has prevented PT Ciriajasa from distributing 120 lps of bulk water to both cities. A PPP agreement with PDAM Kab. Lebak will rehabilitate WTP for an extra 30 lps to the service area in Kec. Maja.

Activities Water Supply Sector: • Conducted Business Plan training for 49 staffs of PDAM Lebak and facilitated 2013-2017 Business Plan of PDAM Serang, including training for enumerators and CSS to 780 customers. • Developed a feasibility study (technical and financial) for a new service area (200 lps) in Kab. Serang through commercial bank loan with subsidized interest as regulated in PerPres 29. • Assisted PDAM Serang with an NRW study through flow monitoring, on-the- job training for 21 staffs, and a field visit to PDAM Kab. Bandung to see the NRW reduction program and the billing and payment system. • Facilitated a microcredit agreement between PDAM Serang and Bank BRI, and an initiative with BSM, with training 30 staffs, a cross visit to PDAM Kudus and microcredit promotion in three villages. Fifteen households have already been connected and 183 new applicants are now being verified by BRI.

• Facilitated workshop (33 part) with PDAM Lebak, cooperatives, Bank BJB- Suheami Abbas Banten, PDPK, BSM, Bappeda and the media to promote new connections through microfinancing with Koperasi. Microcredit socialization • Conducted a raw water assessment in Serang for spring and surface water. • Conducted PDAM monitoring, revealing that from December 2010 to December 2011, the number of connections increased from 27,269 to 27,582 in Kab. Serang. Sanitation Sector: • Conducted CSR workshop with Pokja AMPL for 65 participants including representatives from 10 private companies in Kawasan Industri Modern Cikande. • Conducted participatory topography mapping and finalization of DED/RAB for a communal sanitation system in Margasana village. Other Highlights: • Conducted a visioning workshop in Kab. Serang with Bupati, DPRD and PEMDA to strengthen WatSan policies and budget. • Conducted APBD monitoring 2012, revealing a substantial increase in the budget allocation for water and sanitation from 1.15% (Rp 14.36 billion) in 2011 to 1.28% (Rp 19.41 billion) in 2012. • Conducted FGD with PDAM Serang customers on PDAM transparency, accountability and customer participation assessment. Plan for Next Quarter Partner Coordination • Support PDAM Serang with billing and accounting and NRW reduction. • Hold public consultation on PDAM Serang Business Plan and Cibaja FS. • Bappeda, Dinas Kesehatan, Dinas Tata • Facilitate microcredit agreement between BSM and PDAM Kab. Serang Ruang, Bangunan dan Perumahan, Pokja Cooperative and conduct microcredit promotion training. AMPL, PDAM Kab. Serang and PDAM • Conduct Vulnerability Study for PDAM Serang raw water from Ciujung River Kab. Lebak on implementation of water (Kec. Kragilan), Sukacai and Citaman (Kec. Baros). supply and sanitation activities • Support Business Plan and customer satisfaction survey in Lebak. • BRI, BSM and PDAM Cooperative to • Support PDAM Lebak on production capacity of IPA Rangkasbitung. promote microcredit for new connections

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Section 4.3 CENTRAL JAVA

Summary With a total population of 32,380,687 (2010), Central Java is the third most-populous province in Indonesia after West Java and East Java. Its land area of 32,801 km2 is about a quarter of the total land area of Java. Central Java also completely surrounds Yogyakarta, which is an entirely separate administrative area. IUWASH began working in the region in June 2011, meeting with provincial and local government leaders and conducting assessment of water supply and sanitation conditions, and gauging the local government commitment to address sector deficiencies. This assessment led to the selection of five municipalities as IUWASH target

areas. These include the cities of Semarang and Surakarta (also known as Solo), and the districts of Semarang, Kendal and The deputy for Commission B of Kudus. DPRD Kabupaten Kudus, Noorhadi, makes a presentation on In May 2012 IUWASH Central Java started to conduct new site the role of the DPRD in supporting selection for new cities to join IUWASH’s Central Java PDAM. program. Based on the initial assessment of secondary data in the water supply and sanitation sector and communications with institutions working in the WatSan sector, IUWASH selected five possible locations for assessment: Rembang, Batang, Sukoharjo, Klaten and Salatiga city. After several visits and meetings with key institutions such as Bappeda, Pokja AMPL/Sanitation, and PDAMs, IUWASH found that all five cities met the criteria for selection as IUWASH cities. This quarter IUWASH also held a meeting to identify program priorities, and included them in the Workplan for FY 2013.

Besides these five additional cities, Semarang district, which originally only received partial assistance, will now receive full support, based on the positive results of the visioning workshop with the mayor.

Success Stories The Importance of External Support for PDAM The Dewan Pengawas (supervisory board) of the PDAM and the DPRD (local parliament) are the key external components in determining PDAM performance. The Dewan Pengawas oversees, controls and supports the management of the PDAM, while the DPRD supports political aspects by issuing regulations. Both parties met in a Workshop on Capacity Building for Dewan Pengawas PDAM from four locations in Central Java.

The DPD (Regional Board Association) Chairman for Dewan Pengawas PDAM in Central Java, Nurjanto, SH, MBA, MM, indicated that many PDAMs are not optimizing the role of Dewan Pengawas because of two factors: firstly because of internal PDAM opinion, which is reluctant to receive input from "outsiders", and secondly because the Dewan Pengawas is not capable of carrying out its functions and duties. Therefore, as DPD chairman, Nurjanto is actively involved in efforts to increase the capacity of its members to optimize the role and duties of the Dewan Pengawas. The Chairman of Commission B of the DPRD and the Head of Satker PAM of Central Java were also invited to the workshop, which was held in collaboration with IUWASH.

Involving the DPRD is crucial to providing political support to the PDAM, especially to leverage funds from the local budget (APBD), which are given in the form of local government equity for the

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PDAM. Good communication between the DPRD and Dewan Pengawas will facilitate the political process of providing funding for the PDAM. The deputy from Commission B of DPRD Kab. Kudus, Noorhadi, said that his party fully supports providing equity from the APBD if it is intended for the welfare of the people.

“We in Kudus are very supportive of Perda No. 3 of 2012 on an equity share of Rp 50 billion. This is thanks to the good communication between the Dewan Pengawas and DPRD,” said Noorhadi. Support for the PDAM has also come from Satker PK PAM of Central Java. The head of Satker PK PAM, Ir Purwandi SP, MM, said that a PDAM that lacks the capacity to invest, but has already prepared planning documents, is welcome to submit a proposal to the central government, facilitated by Satker PK PAM. If many important components like the DPRD, local government and Dewan Pengawas already support the PDAM, there is no reason why the PDAM should not be able to deliver services to its customers.

STBM Implementation in Schools by Sanitarians Around 3,700 pupils from 74 elementary schools in Kota Semarang have been trained on all STBM pillars by 37 sanitarians from 37 Puskesmas (local health centers). Before providing the training, the sanitarians were trained in motivation and facilitation skills by IUWASH in cooperation with Dinas Kesehatan Kota Semarang. Students are given an understanding of the five pillars of STBM, namely: (1) stop BABS, (2) hand washing with soap, (3) managing safe water and healthy food, (4) managing solid waste, and (5) managing wastewater at an individual level. To deliver a fun triggering process, students were invited to get to know their environment by walking around and observing their neighborhood.

This activity, which was initiated by IUWASH, received a positive response from Dinas Kesehatan, which now plans to allocate APBD funding through Bantuan Operasional Kesehatan (Health Operational Support) for triggering activities in 370 elementary schools for 14,800 children. The total budget allocated is Rp 18.5 million.

Ibu Kurnia, a sanitarian from Puskesmas Telogosari Wetan, said she was very pleased with the training activities provided by IUWASH. "I became more confident in performing the tasks in the community. I learned many methods that can be used to change people's behavior. Schoolchildren who have been triggered are also motivated to share their knowledge with friends and family," she said.

Regional Highlights A sanitarian demonstrates how to perform 7-Step Handwashing with Soap at SD SK 02 Srandol The IUWASH program in Central Java organizes activities Puskesmas Srondol, Kecamatan under five main themes. Below is a summary of these activities. Banyumanik, Kota Semarang.

1) Behavior Change Communication/STBM support • Capacity building for sanitarians in Surakarta, Semarang, Kudus and Kendal. About 113 sanitarians, 71 city-level PKK caretakers and 17 city-level health cadres were involved in the event, which aimed to improve their motivation and facilitation skills. • STBM triggering was done in elementary schools in Surakarta and Semarang by sanitarians, health cadres and UKS (Usaha Kesehatan Sekolah) officers. 108 schools with 5,400 students participated.

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• The Surakarta Mayor showed his support for the Kampung Sanitasi grants program by issuing a Mayoral Decree (SK Walikota) confirming the location of the Kampung Sanitasi in Surakarta. • PDAM sewerage connections were promoted in Kota Surakarta in cooperation with Satker PPLP Central Java. These promotional events resulted in around 1,200 prospective customers registering for connections, which will be done through the IndII grants program.

Throughout the year, the significant achievements under this theme were as follows: • Training on facilitation and motivational skills for sanitarians in all IUWASH locations. This training was followed by sanitarians, health cadres, PKK officials and Pokja AMPL. • Supporting development of grants application for Kampung Sanitasi in Surakarta, including meetings with Pokja and SKPD Surakarta to identify suitable sites and land for constructing the communal septic tank system. • Supporting the USRI program in Central Java as resource persons during USRI facilitator training.

2) Urban Water Supply • A Customer Satisfaction Survey (CSS) was conducted for PDAM Kudus with University Muria Kudus (UMK). Twelve student enumerators from UMK surveyed 600 customers and 323 non-customers. About 93% of respondents stated that they were satisfied with PDAM services, while the greatest dissatisfaction was over a lack of continuity (25% of respondents). • Training was held for 73 enumerators for a Customer Census at PDAM Kota Semarang, in cooperation with Diponegoro University. The event was funded through cost sharing between IUWASH and PDAM. IUWASH will facilitate data collection from 90,783 customers (65%), while the remainder (35%) will be handled by the PDAM.

Throughout the year, the significant achievements under this theme were as follows: • Customer Satisfaction Survey for PDAM Kabupaten Semarang, with enumerators from University Diponegoro (UNDIP), University Negeri Semarang (UNNES) and Politeknik Negeri Semarang (Polines). The survey was taken by 607 customers and 306 non-customers. About 96% of respondents stated they were satisfied with PDAM services, while the greatest dissatisfaction was with a lack of water continuity (18% of respondents). • The results of the PDAM Kabupaten Semarang CSS were presented and socialized to stakeholders, including Bupati Kab. Semarang, the head of Commission B of the DPRD, Bappeda, Dinas PU, Dewan Pengawas PDAM, Management and Heads of Unit at PDAM, representatives of PDAM customers from three branch units, local NGOs, and print and radio media. The Bupati expressed his gratitude to IUWASH and committed to support the PDAM in maintaining good services and addressing the weaknesses indicated in the survey.

3) Urban Sanitation • IUWASH participated in capacity building training for USRI facilitators held by Satker PPLP Jateng. About 170 USRI facilitators were actively involved. • Seven staffs from Pokja Sanitasi Kudus undertook a comparative study to Pokja AMPL Kota Cimahi. The participants received lessons learned on motivation of Pokja Kota Cimahi to obtain funds from the central government and donors, and about SLBM management.

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• Facilitated Pokja Kendal in an EHRA study (PPSP Program). Thirty sanitarians from Kab. Kendal became enumerators and were actively involved in the training. The technical team from Pokja took on the role of coordinators.

Throughout the year, the significant achievements under this theme were as follows: • RAD AMPL (Rencana Aksi Daerah untuk Air Minum dan Penyehatan Lingkungan/Action Plan for Water Supply and Environmental Health Services) has been developed by Pokja AMPL, facilitated by IUWASH. the implementing regulation is now being prepared.

4) Governance • Capacity building for Dewan Pengawas PDAM, with 20 people from the Dewan Pengawas PDAM, DPRD and local governments of Kabupaten Kendal, Kudus, Semarang and Kota Surakarta. Participants learned how to support the PDAM in achieving its business plan goals. • Assisting Pokja AMPL Kota Semarang in developing a Peraturan Walikota (mayoral regulation) on community-based water supply and sanitation, which is very important to anticipate several community-based sanitation and clean water facilities that have been or will be built. Currently there are no regulations on community-based WatSan. • IUWASH is encouraging Pokja AMPL Kabupaten Semarang to join the PPSP 2013 program, and was involved in developing a draft letter of interest to participate in PPSP and in preparation of Rencana Kerja dan Anggaran (Activity Plan and Budget) as a requirement for joining PPSP 2013.

Throughout the year, the significant achievements under this theme were as follows: • Visioning workshops conducted in Kab. Semarang and Kab. Kendal, with the Bupati, DPRD, heads of related SKPD and PDAM. These visioning workshops were intended to obtain support from decision-makers for improvements in sanitation and water supply services. These events resulted in a commitment to support improvements in WatSan services that was signed by the Bupati, chairman of the DPRD, and all head of related Dinas.

5) Municipal Finance • Monitoring the debt restructuring programs of the PDAMs of Kota Semarang, Kabupaten Semarang, and Kota Surakarta. This monitoring found that NRW reduction is the most difficult thing to achieve, which indicates that the targets in the business plans were too optimistic. Failure to meet these targets leads to failure to make debt payments. Only PDAM Semarang paid its obligations in fully and on time. • Alternative financing is intended to finance the program for increased production capacity. In Surakarta, it is being used to develop the Semanggi water treatment plan (300 lps), while Kabupaten Kendal will develop a water supply system from Tlogo Mili spring. Both investment plans are expected to use loan funds through PerPres 29. For PDAM Kendal, IUWASH is assisting in preparation of the DED for the water supply system of Tlogo Mili, with a rate of 300 lps. • Software for the creditworthiness ladder (CWL) has been developed by IUWASH and tested at PDAM Kota Surakarta and PDAM Kendal. PDAM Kota Surakarta achieved a score of 2 plus (i.e., non-investment grade), while PDAM Kabupaten Kendal scored 3 flat (i.e., investment grade). The investment grade indicates that PDAM Kabupaten Kendal has the financial capacity to fulfill its obligations to investors or banks, although there are still external factors (local political influence) that could have a negative impact on the PDAM.

Throughout the year, the significant achievements under this theme were as follows: • Facilitation of tariff review of PDAM wastewater connections for the business category in

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Surakarta, involving cooperation between IUWASH, PDAM, Pokja AMPL and PHRI (Association of Indonesian Hotels and Restaurants). It was agreed to implement the new tariff for all business categories and, based on financial projections, if the new tariff for business and domestic customers is applied as planned, the PDAM wastewater operational costs should be covered by the revenues so as not to overburden the overall financial condition of the PDAM. • The most successful implementation of a microcredit program by IUWASH has been in PDAM Kabupaten Kudus, in a collaboration between BSM (Bank Syariah Mandiri) and Koperasi PDAM. New connections facilitated through the microcredit scheme cover about 2,500 households. IUWASH plans to facilitate other PDAM microcredit programs that failed to achieve the expected results by cooperating with BSM.

Key Upcoming Events

Event Title Date Type of Event Venue Assessment on existing communal October 15- Survey Kota Semarang, Kota MCK/IPAL December 17, Surakarta, Kendal 2012 Socialization workshop on grants for October 23, Workshop Kota Semarang communal septic tanks 2012 PDAM customer reclassification training November 7, Training Kab. Klaten 2012 Advocacy of PerPres 29 to DPRD Kendal November Workshop Kab. Kendal 21, 2012 Training for KSM for USRI/SLBM Program December 4- Training Kab. Rembang 7, 2012 Workshop with KSM and PEMDA to set up November Workshop Kota Surakarta a citizen engagement mechanism in the 28-29, 2012 sanitation sector Socialization of Perda on new wastewater December 12, Workshop Kota Surakarta tariffs 2012 FGD on development of RAD AMPL November FGD Kab. Kendal 14, 2012 FGD on development of Perwal (mayoral October 24, FGD Kota Semarang regulation) on community-based water 2012 supply and sanitation management MoU signing between IUWASH and Mayor December Workshop Rembang, Batang, Salatiga, 2012 Sukoharjo, Klaten

Cluster Report IUWASH understands that the key to achieving it targets lies in the successful implementation of activities at the local level. In order to better describe and track the project’s activities and progress in each target location, IUWASH has developed cluster reports (one page each). This report is intended to be an easy tool to track the achievements of the program in each city.

The cluster reports for the Central Java Region for this Quarter are presented by city, as follows: • Surakarta City • Semarang City • Semarang District • Kendal District • Kudus District

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Central Java, Semarang City

Summary Semarang City has a population of around 1.6 million. PDAM Semarang City has 134,600 connections—the largest number in Central Java. However, 56% coverage means that he PDAM still has opportunities to expand its services. On the other hand, PDAM also has an NRW figure above 50%, requiring the PDAM to focus on NRW reduction plans.

The main issue in the sanitation sector relates to the high population density and people’s perspectives on improved hygiene behavior. Semarang City already has water and sanitation working groups (Pokja-AMPL) to develop a citywide sanitation strategy and Regional Action Plan. This is expected to support greater access to improved sanitation services.

Site Selection Activities Water Supply Sector: • Study undertaken on NRW Reduction Program in PDAM. • Enumerator training for Customer Census Program for PDAM. • Implementation of Customer Census Program for PDAM customers.

Sanitation Sector: • FGD on drafting Mayoral Regulations on Community Based Water Supply and Sanitation. • STBM triggering in 74 elementary schools by sanitarians from 37 Puskesmas. Agus Nugraha • Workshop to evaluate the effectiveness of STBM triggering at The launching ceremony has been held Dinas Kesehatan Kota Semarang. for a customer census at PDAM Kota Semarang, along with training for census Other Highlights: enumerators. This event was held in the Pre-application meeting on grants program for Kota Semarang. meeting hall of PDAM Tirta Moedal Kota Semarang.

Plan for Next Quarter Partner Coordination • Undertake study for NRW Reduction Program in PDAM • Pokja AMPL, Dinas Tata Kota & (continuation). Permukiman and AKSANSI (Asosiasi • Implement Customer Census Program for PDAM KSM Sanitasi Seluruh Indonesia) for (continuation). implementation of sanitation program • Public consultation on drafting Mayoral Regulations on • PDAM for implementation of water Community Based Water Supply and Sanitation. supply program • Assessment of existing communal MCK/IPAL in Kota Semarang. • Dinas Kesehatan and Dinas Pendidikan • Triggering education on healthy behavior in the community for implementation of STBM program with sanitarians from 37 Puskesmas. • Training in KSM program on USRI/SLBM.

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CENTRAL JAVA, Surakarta City

Summary Surakarta City is located about 100 km to the southeast of Semarang. Surakarta City has a population of around 500,000. PDAM Surakarta needs to improve its technical and management operations because it still has high water losses (at 36%) and high production costs. IUWASH was asked to assist PDAM Surakarta in monitoring its business plan in relation to its annual targets. IUWASH was also asked to assist PDAM Surakarta to obtain alternative financing to build a 300 lps WTP in Semanggi with at least 6,000 new customers. The main issues in the sanitation sector relate to the high population density and people’s perspectives on improved hygiene behavior. Surakarta has a sewerage system that only uses about 50% of its service capacity, meaning that this system could serve up to 8,000 new household connections. Activities Water Supply Sector: • Implemented Energy Efficiency Audit Program with ITS. • Held discussion to determine project funding sources for PDAM Kota Surakarta (WTP Semanggi, 300 lps). Sanitation Sector: • Strengthened cooperation on wastewater management between KSM, PDAM and Local Government. • Facilitated PDAM and Bappeda to develop urban sludge management. • Promoted new customers for sewerage systems in Kelurahan Nugroho Andwiwinarno Gajahan, Kadipiro, and Nusukan, and socialized development of Wastewater Treatment Plant to serve the central area of Board members of PHRI, PDAM and Bappeda Kota Surakarta act as resource Surakarta. persons during an FGD on calculating • Held FGD to build consensus on the wastewater tariff for the waste water tariff for business business entities, in cooperation with PHRI (Indonesian connections. Association of Hotels and Restaurants). • Together with Prosda of Central Java Province, supported Pokja AMPL to update Sanitation White Book and City Sanitation Strategy (SSK). Plan for Next Quarter Partner Coordination • Develop MoU on cooperation related to wastewater • Pokja Sanitasi, KSM, Dinas PU, PHRI and management between KSM, PDAM and Local Government. Prosda of Central Java Province on • Strengthen Pokja Sanitasi Kota Surakarta in relation to implementation of various sanitation updating Sanitation White Book and SSK. programs, including updating White • Assessment of existing communal MCK/IPAL. Book and SSK • Training in KSM for USRI/SLBM program. • PDAM on coordination of water supply program • Dinas Pengelolaan Keuangan dan Aset Daerah for establishment of long-term financing for WTP Semanggi

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CENTRAL JAVA, Semarang District

Summary Semarang District is located south of Semarang City, with a population of around a million people. PDAM Kabupaten Semarang has around 28,000 connections, however, coverage is only 18%, meaning that the PDAM still has opportunities to expand its services. On the other hand, the PDAM has an NRW rate of around 40%, which requires the PDAM to focus on an NRW reduction plan. The PDAM also has long-term debt, and so has joined the MoF’s debt restructuring program. So far, all installment payments have been made on schedule. Kab. Semarang is one of the IUWASH locations receiving special assistance, which only covers the water supply program. The local government has submitted an application to the Ministry of Home Affairs and has been approved for the PPSP 2013 program. While IUWASH will not directly support the PPSP 2013 program, it will support Pokja AMPL in directly implementing sanitation programs.

Activities Water Supply Sector: • NRW Reduction Program implemented in PDAM Kabupaten Semarang. • 2013-2017 Business Plan Development Program of PDAM Kabupaten Semarang implemented.

Sanitation Sector: Technical Assistance for Pokja AMPL to prepare the documents required to participate in PPSP 2013.

Akatirta An Area Survey for the Pilot Zone is one of the activities in the NRW Reduction Program in PDAM Kabupaten Semarang.

Plan for Next Quarter Partner Coordination • Implementation of NRW Reduction Program in PDAM • Pokja AMPL and several LG agencies Kabupaten Semarang (continuation). working in the sanitation sector to • Implementation of 2013-2017 Business Plan Development support submission of requirements Program for PDAM Kabupaten Semarang (continuation). for PPSP 2013 • PDAM for implementation of water supply program

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Central Java, Kendal District

Summary Kendal District is located about 30 km to the west of Semarang City, and has a population of around 900,000. The main problem in water supply is the low access to improved water supply facilities. PDAM service coverage in Kendal District is 24%. Kendal district LG has a strong commitment to increased water supply access. Kendal district already has a water and sanitation working group (Pokja-AMPL) to develop a citywide sanitation strategy and Regional Action Plan, which is expected to support increased access to improved sanitation services.

Activities Water Supply Sector: • Implemented NRW Reduction Program in PDAM Kendal. • Implemented2013-2017 Business Plan Development Program for PDAM Kendal. • Developed Detailed Engineering Design (DED) for Water Supply System from Tlogomili Spring, with a capacity of 300 lps, for PDAM Kendal.

Sanitation Sector: • Facilitated EHRA study with Pokja AMPL Kabupaten Kendal.

Other Highlights (if any): Widiyatmoko Arifin Completion of Grants Program in Kendal on development of communal septic tank and MCK in Ngaglik, Kutoharjo village, Group discussion with survey coordinator followed by Pokja AMPL Kaliwungu subdistrict. The agreement for this program has been Kendal on training for EHRA study at signed, and it is ready for implementation. Bappeda office.

Plan for Next Quarter Partner Coordination • Implementation of NRW reduction program (continuation). • Pokja AMPL Kabupaten Kendal, Pokja • Implementation of 2013-2017 Business Plan Development AMPL of Central Java Province and Program for PDAM Kendal (continuation). Prosda of Central Java Province for • Development of Detailed Engineering Design (DED) for implementation of the PPSP2012 Water Supply System from Tlogomili Spring, with a capacity of Program (EHRA Study and 300 lps, for PDAM Kendal (continuation). development of White Book) • PDAM for implementation of water • Workshop on results of Customer Satisfaction Survey at PDAM Kendal. supply

• Strengthen Pokja AMPL Kabupaten Kendal to finalize Sanitation White Book and SSK. • Facilitate Pokja AMPL in development of Mayoral regulation on RAD AMPL.

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Central Java, Kudus District

Summary Kudus district is located about 50 km to the east of Semarang City, and has a population around 800,000. The main problem for water supply is low access to improved water supply facilities. PDAM service coverage in Kudus District is 17% and water losses are at 36%. The PDAM is also facing raw water availability problems since all its production units are deep wells. Kudus district local government has a strong commitment to increasing water supply access. Kudus district already has a water and sanitation working group (Pokja-AMPL) to develop a citywide sanitation strategy and Regional Action Plan, which is expected to support increased access to improved sanitation services. Kudus is one of the regions benefiting from the USRI program, which includes up to 50 communal sanitation systems through 2014.

Activities Water Supply Sector: • NRW Reduction Program implemented in PDAM Kudus. • Review of 2013-2017 Business Plan of PDAM Kabupaten Kudus. • Workshop on results of Customer Satisfaction Survey at PDAM Kudus. • Training for enumerators for the Water Cost Survey. • Water cost survey on new customers of PDAM facilitated through the microfinance mechanism. Sanitation Sector:

• Facilitated Pokja Sanitasi Kabupaten Kudus for comparative Ribut Maryanto study to Pokja AMPL Kota Cimahi. Discussion on sanitation issues between Pokja Sanitasi Kabupaten Kudus and Pokja AMPL Kota Cimahi at the Bappeda office in Kota Cimahi as part of comparative study activities.

Plan for Next Quarter Partner Coordination • Implementation of NRW reduction program (continuation). • Pokja Sanitasi Kabupaten Kudus for • Review of 2013-2017 Business Plan of PDAM Kudus coordination of sanitation program (continuation) activities • Raw water vulnerability study in Kabupaten Kudus and • PDAM Kabupaten Kudus for surrounding area. implementation of water supply • BSM Kudus Branch for implementation of Microcredit Program

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Section 4.4 EAST JAVA

Summary: East Java is the second largest province in Indonesia with a population of 37,476,757 (BPS Data 2010) spread across 29 districts and nine cities. In May 2011, IUWASH began working with five districts/cities in this region, namely: the districts of Lamongan, Gresik, Mojokerto, and Sidoarjo, and Probolinggo City. The LGs and PDAMs are committed to implement the programs, as can be seen from the many programs implemented during PY2, some of which are ongoing and will continue in PY3.

In the sanitation sector, CLTS triggering activities were implemented in Kota Probolinggo, Kab. Mojokerto and Kab. Sidoarjo. Many people are now motivated to build latrines through the credit system (arisan jamban). In Kota Probolinggo, IUWASH also supports the LG in assessing the septage management system, while in Kab. Lamongan, IUWASH facilitates development of PPSP documents (CSS, White Book and SSPM). With support from IUWASH, Pokja AMPL Kab. Mojokerto has already submitted an application to join the PPSP 2013 program. A contract for sanitation grants has been signed with LPPM ITS to implement sanitation triggering in Kota Probolinggo, Kab. Sidoarjo and Kota Surabaya. The project will be completed by February 2013.

In the water supply sector, IUWASH supports all five PDAMs through training in the billing and accounting system, Public Private Partnership (PPP), and PDAM Supervisory Boards, facilitation for the preparation of Business Plans and the preparation of Feasibility Studies for the PPP program. A microcredit program for water connections is being provided for Kab. Sidoarjo and Kab. Mojokerto.

In June and July 2012, IUWASH conducted assessments to select new cities to increase the number of target cities in East Java. IUWASH East Java visited six locations around the existing clusters: Kota Malang, Batu and Mojokerto and Kab. Probolinggo, Mojokerto and Malang. After discussions with the Mayor and SKPD and PDAM directors, and after collecting secondary data on the current state of WatSan sectors, IUWASH East Java decided to select all the cities. Based on the assessments and the commitment of the mayors and PDAM managers, it was clear that all of them face important challenges in meeting the urban WatSan needs of the population. The main issues are summarized below.

• Urban Water Supply: The conditions among municipalities vary considerably. Most of the PDAMs still have a high NRW rate and low service coverage. The NRW rate of the six PDAMs varies from 59.6% (Mojokerto city) down to 36.85% (Malang district). The coverage area is below 30% for five locations, with the exception being Kota Malang with 76.57% coverage. All face problems with raw water availability. These conditions present a good opportunity for IUWASH support to increase access to safe water. • Urban Sanitation: Urban sanitation conditions also present several good opportunities for IUWASH support, as all six cities have a low level of access to improved sanitation facilities, a relatively high rate of open defecation, no improved septage management practices, and a fragmented institutional environment for addressing these important areas. Five cities already have Sanitation Working Groups (Pokja Sanitasi) and all except Kota Mojokerto have a Citywide Sanitation Strategy. All six cities are part of the large USRI program, which is providing financing for construction of community sanitation systems.

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Success Story Jiyu Welcomes Clean Water Umi Kuswati (34) and her neighbors had no water today. Three plastic jerry cans that she had ready were still empty by late afternoon. Today is her village’s turn to get water from a drilled well, constructed by a beer factory near the village. But the piped water is never sufficient for three villages and at least 500 households. So each village gets water once every three days.

Today, Umi and other Jiyu villagers had to buy refilled IUWASH EAST JAVA water bottles for drinking and cooking, and go to the People in Jiyu do bathing, washing, nearest irrigation channel for bathing, washing, and toilet. cleaning and defecating in small The irrigation channel is the only water source they have irrigation canal. had for years. "Lately, the water makes me itch. It tastes strange and salty because it is contaminated by waste from the beer factory," said Endang (29), another Jiyu resident. The village of Jiyu is on the tourist route to Mount Pacet. There is no water source, with the groundwater very deep, and the nearest spring too far away. "Even if you dig down 35 meters, you may still not find water," said Shodik, Jiyu village head.

Jiyu citizens therefore have great expectations of the microcredit program for water connections from the local government-owned water company (PDAM). Under this program, they can pay the connection fee in installments. PDAM Kab. Mojokerto is cooperating with Bank Rakyat Indonesia (BRI) and Bank Syariah Mandiri (BSM) to provide the funds for the credit. The funds are channeled through the PDAM Cooperative, and then distributed to prospective customers with very moderate terms and conditions. New customers can pay the connection cost of Rp 850,000 in installments through the cooperative, over a period of one or two years.

A total of 75 families have already signed up, some of them making a down payment. "Once they see a neighbor getting water, others are sure to sign up, because we desperately need water," said Shodik, who is the community coordinator for the PDAM’s microcredit program. Residents, who are mostly farmers and sand and stone mining workers, say they are willing to pay the monthly installments of about Rp 40,000. Residents are optimistic that this Ramadan they will have water taps in their homes. Otherwise, they fear another outbreak of diarrhea and vomiting, which comes every year after the Ramadan holiday. Luthfil Hakim, Director of PDAM Tirta Djoebel IUWASH EAST JAVA Mojokerto, agrees, and has made new connections for Jiyu his top priority. "While waiting for new connections, we PDAM staff participate inmicrofinance will send a tank of clean water here every day for free," Ttaining facilitated by IUWASH. says Luthfil.

IUWASH is facilitating PDAM Tirta Djoebel Mojokerto to implement microcredit programs by mediating the cooperation between the PDAM and the bank managers. The assistance focuses on building the capacity of the PDAM’s marketing team and the community coordinators as an extension of the marketing team in the targeted communities. A series of training and technical assistance activities have been organized to support the development of PDAM service coverage in five districts. Some 4,000 additional new customers are targeted by the end of 2012, with 700 connections made to date.

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Gender Mainstreaming for IUWASH Partners

“Most of us still assume that most prominent professionals like doctors, and especially surgeons, are men! We often forgot that a women can do what a man can do, and become a doctor or even a surgeon. We need to change our attitudes, and ensure that gender equality is in our minds, our words and our activities”, said Bang Toyib, a member of the workshop audience. He was one of two participants at the Gender Mainstreaming in WatSan workshop who noted that Rafli’s mother is a surgeon in a story that helps participants internalize gender perspectives IUWASH EAST JAVA in their lives. Participants in Gender Training discuss gender IUWASH held a workshop on Gender inequity using pictures. Mainstreaming for WatSan for IUWASH program partners on September 19-21, 2012 at Gajahmada Graha Hotel in Malang. The workshop was attended by 30 participants (13 women and 17 men), who included five city/district representatives, three local NGO partners, and FTLs. The workshop was both participatory and dynamic. The facilitator delivered gender concepts through a game, drawings, and brainstorming, which made participants come out of the workshop full of enthusiasm. Various quotes, cartoons and photos containing gender messages were displayed on the walls during the workshop. This encouraged participants to discuss them among themselves, and also helped raise their gender awareness. The workshop encouraged participants to identify gender inequality in the water and sanitation environment, and to recognize where the main problems lie. Through group discussions, participants developed a gender mainstreaming program for sanitation and water in their city/district.

Ibu Tutik Sulastri, STBM facilitator from Mojokerto, was delighted after the workshop. She participated enthusiastically in the group discussion. She talked about the issue of triggering, noting that women tended to hear the messages, but were unable to make a decision on the home latrine construction without their husband’s approval.

Regional Highlight This quarter the IUWASH East Java Team held several activities, which are described below:

1) Behavior Change Communication/STBM Support • STBM triggering: IUWASH continues providing TA for implementing the STBM program to increase sanitation access for communities in all locations, including training for facilitators, an STBM refreshment program for sanitarians and STBM facilitators, CLTS triggering, monitoring end evaluation, community technical assistance, and sanitation marketing by sanitarians. The STBM program has led 141 households to begin construction of their own toilets. • The STBM program also announced champions among sanitation entrepreneurs in Kota Probolinggo (Pak Anton) and Kab. Mojokerto (Pak Toha), who are now diligently marketing sanitation and technical assistance for the construction of individual toilets for the poor. • IUWASH has also initiated a microfinance scheme for sanitation facilities, arising from community demand with increased awareness of the importance of adequate sanitation.

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• SLBM (communal sanitation program) support has been funded by APBN and APBD, and can be MCK++ or a communal septic tank system, usually for 50-80 households. IUWASH facilitated the triggering, monitoring and training to enhance KSM capacity in terms of operations, maintenance, and management. • Promotion of water supply connections: IUWASH held training for the marketing team of PDAM Kab. Mojokerto (20 people) and community coordinators (65 people) to promote microcredit for water connections. The training was followed up with field practice in promotional activities at Jiyu Village. As a result, 171 new house connections have been installed at Desa Jiyu since August 2012. • IUWASH also conducted assessments of existing sanitation conditions in 10 schools in Kab. Mojokerto and 10 schools in Kab. Sidoarjo, and found that most schools in both locations lacked sanitation facilities. • Two small grants for improving sanitation access through STBM and water supply through use of master meters also commenced: Solving Community Sanitation Problems through STBM, implemented by LPPM-ITS, and Optimizing Coverage of Existing Master Meter and triggering Community-Led Total Sanitation (STBM) in Sidoarjo District, implemented by Spektra NGO.

Throughout the second program year, other significant achievements under this theme were as follows: • In collaboration with the Health Department, IUWASH facilitated Training of Trainers (ToT) on CLTS for sanitarians in four cities. • Facilitated CLTS triggering as a follow-up to the ToT in several communities in those locations, which resulted in 157 latrines now being constructed. • Conducted a comparative study to Jombang District on Sanitation Entrepreneurship for Pokja AMPL and sanitarians from Probolinggo City. • Supported promotional activities of local banks and PDAMs for the microcredit program. This support was implemented through training on promotion and training for community coordinators in Mojokerto District.

2) Urban Water Supply • IUWASH continued supporting the five PDAMs in improving their performance and increasing access, with activities such as a customer satisfaction survey, a real demand survey including on willingness to pay, preparation of Business Plans, preparation of FS for PPP, FGD on willingness to connect and to pay, and individual water source quality tests. These activities involved various stakeholders, including PDAM directors and staffs, local community, SKPDs at LGs, and other stakeholders. • IUWASH also began a Raw Water Assessment in Mojokerto District by awarding a contract to LPPM Brawijaya University to conduct a study on Water Supply Climate Change Vulnerability Assessment (CCVA), which was still ongoing at the end of this reporting period. • IUWASH regional and national teams also worked closely with CCFI as the donor for the grants project "return water to nature". The project target is construction of 650 infiltration wells in Mojokerto, and the selected implementer, following a competitive tender, was the NGO PPLH Seloliman. IUWASH will continue its support by monitoring and supervising grant implementation. • IUWASH East Java also carried out monitoring activities on Energy Efficiency Audits for Lamongan and Gresik. Progress in these activities through the end of September 2012 was around 90% complete.

USAID INDONESIA URBAN WATER SANITATION AND HYGIENE WWW.IUWASH.OR.ID 95 ANNUAL PROGRESS REPORT 2 OCTOBER 2011 – SEPTEMBER 2012 QUARTERLY PROGRESS REPORT 6 JULY – SEPTEMBER 2012

Throughout the year, other significant achievements under this theme were as follows: • Supported preparation of Business Plan for PDAM Probolinggo City through a series of training and on-the-job training, which is now finished, and the plan has been signed by the Mayor. • Facilitated PDAM Lamongan District with its debt restructuring program. The documents were signed by the Bupati and submitted to the MoF. • Conducted a Real Demand Survey for PDAM Lamongan District. • Conducted a Customer Satisfaction Survey for PDAM Probolinggo to support preparation of the PDAM’s business plan, including a limited water quality survey.

3) Urban Sanitation The activities listed below were conducted in the last quarter by the Urban Sanitation team: • In August, Pokja Sanitasi Kab. Lamongan held a public consultation on the Sanitation White Book to obtain inputs from the public and other stakeholders. Over a hundred participants attended the event, including Camat (subdistrict heads), Directors of Puskesmas, SKPD, and Provincial Pokja AMPL. • IUWASH also supported preparation of supporting documents and the application for PPSP 2013 for Kab. Mojokerto LG, including (a) capacity building for Pokja Sanitasi/AMPL with an institutional assessment, and (b) facilitating budget arrangements to support PPSP 2013. • IUWASH is introducing improved septage management in Kota Probolinggo with Pokja Sanitasi holding several FGDs to identify issues with the management of domestic wastewater in on-site systems, looking at troubleshooting options, and collecting secondary data to support the establishment of the septage management system. • In Sidoarjo and Gresik, IUWASH is supporting development of a work plan for Pokja Sanitasi/AMPL after completion of the MPSS document.

In the past year, other significant achievements under this theme were as follow: • Continued support for PPSP 2012 in Kabupaten Lamongan to facilitate preparation of the Sanitation White Book (SWB) and City Sanitation Strategy (CSS), including (a) a kickoff meeting to initiate PPSP activities; (b) Institutional Assessment; (c) Pokja Sanitasi regular meetings to arrange the sanitation white book; (d) training of enumerators for the EHRA survey; (e) Training on EHRA analysis; and (f) training on SWOT analysis. • Preparation of IUWASH regional support to the USRI program, which will be implemented in IUWASH cities in East Java and Central Java as well as in Makassar. This includes regular meetings with the Provincial Work Unit (SATKER) and local USRI teams, joining as resource persons in USRI trainings.

4) Governance Several governance component activities were implemented in the last quarter, including: • A Visioning Workshop in Kabupaten Gresik for WatSan in August 2012, received positive support from decision-makers for topics such as: (a) increased domestic waste treatment program; (b) development of piped water in new areas; (c) PHBS Empowerment Program in schools; (d) designing a program to reduce water pollution; (e) increasing water production capacity to service low-income household connections;(f) increased awareness and participation in sanitation activities; and (g) coordinating cross-institutional agenda on water supply and sanitation sector. • Preparations for a feedback mechanism workshop as part of LG adoption of new or improved mechanisms for citizen engagement in water and sanitation, which has been

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designed and is ready to be implemented in October 2012, particularly in Mojokerto, Sidoarjo and Probolinggo. • Continued to garner support for SKPD forum in LG planning. After completing the first one in Mojokerto in February 2012, in September IUWASH held a second workshop on “Arranging Work Plans and Budget Consultations for APBD” for Kab. Sidoarjo, resulting in the work plan of the AMPL Working Group for Sidoarjo being formulated for 2013, a recommendation to submit the work plan and budget for the water and sanitation program to each SKPD as well as to the DPRD budget team.

Throughout the year, the significant achievements under this theme were as follows: • Conducted visioning workshop for local stakeholders in Probolinggo City, Mojokerto, Gresik, Lamongan and Sidoarjo Districts. • Conducted Capacity Building for the PDAM Supervisory Board (Dewan Pengawas) at all PDAMs. • Work plan of the AMPL Working Group for Sidoarjo District for 2013 was established. • Collected information on existing WatSan policies and identified opportunities to improve and/or supplement them. 5) Municipal Finance The activities conducted under the Municipal Finance theme are listed below: • IUWASH has been assisting PDAM Kab. Lamongan to prepare a business plan to comply with the MoF debt restructuring program (PMK 120/2008), which will have a significant effect on PDAM cash flow. The proposal (including the Business Plan) were submitted and discussed in August, and following some revisions this proposal is now awaiting the MoF’s decision. • IUWASH also assisted PDAM Kab. Lamongan with tariff adjustments for 2012. The tariff adjustment proposal is not yet complete and is still awaiting discussion with stakeholders. • IUWASH assisted PDAM Kota Probolinggo in preparing its 2012-2016 Business Plan. • IUWASH collaborated with the MoF to monitor implementation of the debt restructuring program at PDAM Gresik and PDAM Kab. Mojokerto. PDAM Kab. Gresik has faced a problem in increasing the tariff because the Bupati will not agree to an increase until the service has improved, while the PDAM cannot improve services because of its cash flow problem. IUWASH is facilitating a solution to this problem. • To increase the capacity of PDAM staff, IUWASH conducted training on enumerators for CSS (PDAM Kota Probolinggo); enumerators for RDS (PDAM Kab. Mojokerto); microfinance procedures and water connection schemes (BRI and PDAM Kab. Mojokerto staff); developing an FS for a PPP with 200 lps (PDAM Gresik); developing a Business Plan for PDAM Kota Probolinggo; and financial projections and financial viability at five PDAMs. • IUWASH continued the microcredit program previously initiated by USAID-ESP, with a new MOU now signed by the Mojokerto Bupati, Director of PDAM Kab. Mojokerto, and the Branch Manager of BRI in Mojokerto.

During the second program year, significant achievements under this theme were as follows: • Conducted workshop on arranging workplan and APBD budget consultation for Pokja AMPL in Sidoarjo District. • Conducted training on financial projections and financial viability for PDAM staffs in all targeted PDAMs, attended by 30 PDAM staffs. • Provided assistance on PPP to the PDAMs in Mojokerto and Gresik Districts through trainings and facilitating the development of their Feasibility Study.

USAID INDONESIA URBAN WATER SANITATION AND HYGIENE WWW.IUWASH.OR.ID 97 ANNUAL PROGRESS REPORT 2 OCTOBER 2011 – SEPTEMBER 2012 QUARTERLY PROGRESS REPORT 6 JULY – SEPTEMBER 2012

• Facilitated microcredit for water connection for the PDAMs in Mojokerto and Sidoarjo. PDAM Mojokerto recorded a significant increase in water connections as a result of this scheme. During the year, 368 houses were connected.

Key Upcoming Events Key events planned for the coming quarter in the East Java region are detailed in the following table:

Event Title Date Type of Event Venue Signing of Partnership Agreement with new Oct-Nov Workshop PEMDA Office in each partners 2012 location Serial FGDs with communities and Oct-Dec FGD Gresik and Jombang government stakeholders for STBM 2012 program implementation On-the-job training for PDAMs on billing Oct-Dec2012 Training PDAM Lamongan and Kab. and accounting system Mojokerto Support advocacy campaign for PDAM Oct 2012 Advocacy Kab. Mojokerto services to community STBM training, refresher and triggering Oct-Dec Training Kota Batu, Kota & Kab. 2012 Malang, Jombang, Kab. Probolinggo O&M and management training for KSM Nov 2012 Training Kota Batu, Kota & Kab. Malang Water Supply Optimization Study Oct 2012-Jan Individual PO PDAM Lamongan and 2013 Probolinggo Corporate Plan and RKAP Oct-Dec Serial Training PDAM Mojokerto dan 2012 PDAM Lamongan DED for secondary and tertiary Dec 2012 PO PDAM Mojokerto distribution systems Training in PPP preparation Dec 2012 Training PDAM Kab. Gresik Master Meter grants preparation Nov 2012 Workshop PDAM Surabaya Facilitating CSS Preparation Oct-Dec FGD, Kab. Lamongan 2012 Workshop, Training Septage Management Oct 2012 Workshop Kota Probolinggo

Cluster Report In order to better describe and track the project’s activities and progress in each target location, IUWASH has developed cluster reports (one page each). In this report, the cluster reports are split into city/district reports in order to give a more comprehensive progress report on each location.

In the case of East Java, there are five clusters consisting of five cities and districts, each of which is described in greater detail in the following pages. They are: • Kabupaten Gresik • Kabupaten Lamongan • Kabupaten Sidoarjo • Kabupaten Mojokerto • Kota Probolinggo

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Potential programs with PDAM Surabaya and Surabaya LG were discussed in more detail and staff at PDAM Surabaya participated in two of the workshops: one on PPP and the other on financial planning. The STBM/Sanitation grants also include some sites within the administrative area of Surabaya, located along Kali Surabaya. However, the full program will only commence in the next workplan period, starting October 2012.

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EAST JAVA, Gresik District Summary Gresik District, with a population of 1,177,201 and a total area of 1,191.25 km2, has only 26% PDAM service coverage. One constraint to sanitation services is lack of water in several sites, whether from the PDAM or from individual water sources. IUWASH has been facilitating the PDAM to increase community access to the water supply, and has provided capacity building for PDAM staffs. During PY2, IUWASH facilitated this capacity building for PDAM staffs through various training, including among other things training in financial projections and financial viability, development of Feasibility Studies for PPP, and preparation of Business Plans. In the sanitation sector, IUWASH has facilitated implementation of a school sanitation and hygiene assessment and training for facilitators for CLTS triggering in the community.

Activities • Training on financial projection (Finpro) and financial viability for PDAM staffs. • Discussion on draft final report on Energy Audit Study. • Advocacy for involvement of PDAM stakeholders in the development of sanitation strategy. • Serial activities for capacity building of PDAM staffs for the development of a Feasibility Study for PPP. Progress includes preparation of the Final Report, the draft of which has already been discussed with stakeholders.

Sanitation Sector: • Workshop on identification of sanitation problems. An interview to students regarding the • Assessment of school sanitation and hygiene. assessment of school sanitation and hygiene • Identification of CBO to be trained on operation, maintenance in collaboration with the department of and management of communal sanitation facilities. education • Serial training of enumerators (sanitarians) and implementation of assessment on school sanitation and hygiene in 10 elementary schools in three UPTD areas.

Other Highlights: • Visioning workshop to reach a shared perceptions on water and sanitation policy.

A participant (representative of NGO) gave a presentation about program planning and ideas for activities for water and sanitation development Plan for Next Quarter Partner Coordination • Facilitation of CBO training on operation, maintenance and • Dinas PU Cipta Karya, Dinas Kesehatan, management of communal sanitation facilities (support for USRI, Bappeda, SPEKTRA, Pokja AMPL and related SLBM, etc.). SKPDs for implementation of sanitation program • Facilitation for implementation of HWWS program in Kec. • Department of Education and Pokja AMPL for Wringinanom. implementation of sanitation-related activities at • Follow-up activities recommended as a result of the school school level sanitation and hygiene assessment. • PDAM for implementation of water supply program

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EAST JAVA, Lamongan District

Summary Lamongan District, with a total population of 1179,770 and a total area of 1,812.8 km2, has unbalanced development between its northern and southern regions, including in the development of water supply and sanitation services.

Support from the LG in the sanitation sector needs to be improved, in terms of both financing and technical support. The same applies to the water supply sector, where service coverage is still low and the PDAM still has debt.

In the sanitation sector, IUWASH is supporting STBM program implementation, including training for sanitarians on CLTS triggering, and facilitating Pokja AMPL in preparing PPSP documents. Recent training for sanitarians was attended by 25 sanitarians, and this was followed by CLTS triggering activities in four locations.

Activities Water Supply Sector: • Facilitated preparation of PDAM Business Plan. • Facilitated debt restructuring program, including tariff adjustment. • Continued Energy Audit Study with ITS. The study has reached the draft final report stage. Energy Audit Study activity

Sanitation Sector: • Capacity building for sanitarians on STBM activity. • Facilitated CLTS triggering in four locations in Modo subdistrict (Lebak, Mojorejo village; Ngangkrok, Medalem village; Pulo, Sumberagung village; Nglayut, Kedungpengaron village) with 29 households directly triggered and an additional 72 households triggered as a result of the original triggering activities. • Facilitated Pokja AMPL in finalizing PPSP White Book. Triggering in dusun Lebak, Mojorejo kecamatan Modo • Facilitated Pokja AMPL in a SWOT Analysis and preparations for development of CSS. According to the Provincial Sanitation Working Group, progress in the White Book and the CSS has reached 50%.

Workshop of Finalization of White Book and SWOT Analysis Pokja AMPL Kabupaten Lamongan

Plan for Next Quarter Partner Coordination • Facilitate training for Pokja AMPL in operating the PPSP • Pokja AMPL and Dinas Kesehatan for monitoring system called ‘Nawasis. implementation of sanitation program • Facilitate PDAM Lamongan in tariff adjustments and revisions to • PDAM and LPPM ITS for Business Plan for re-submission to MoF. implementation of water supply program

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EAST JAVA, Sidoarjo District

Summary Sidoarjo District is a supporting area for Surabaya City, with most of the community working there. The coverage area of PDAM Sidoarjo is still low at 33%. IUWASH facilitates increasing access to water supply in several informal areas through grants for master meter schemes. There is one existing and three new locations of the master meter scheme in Sidoarjo, with a total target reach of about 400 households served.

In the sanitation sector, IUWASH supports STBM program implementation including CLTS triggering in several communities. IUWASH also facilitates capacity building for Pokja AMPL and implementation of SSK.

Activities Water Supply Sector: • Media visit and launch of revolving fund program to expand existing master meter connections in Lemahputro. This program is funded by the IUWASH grants program. • Supported microcredit program for new PDAM connections. • In collaboration with NGO Spektra, conducted CLTS triggering in four master meter locations (Lemahputro, Karanggayam, Pecantingan and Celep).

Sanitation Sector: • Conducted refresher training for sanitarians from 26 Puskesmas and updated data on sanitation conditions in Sidoarjo District. • Implemented grants program on sanitation through STBM in the community living by Pelayaran River. • Conducted assessment of school sanitation and hygiene in collaboration with the Education Department (Dinas Pendidikan). Media visit and launch of revolving fund program to expand existing master meter connections in Lemahputro, Other Highlights: attended by the Vice Regent (Wakil • Facilitated a cross visit from PDAM Kabupaten Tangerang to Bupati) and Director of PDAM Sidoarjo PDAM Sidoarjo and the master meter scheme in Lemahputro.

Plan for Next Quarter Partner Coordination • Workshop to formulate IUWASH interventions in sanitation • PDAM, Pokja AMPL, SPEKTRA for sector. implementation of water supply • Exposure visit for STBM program implementation to Kabupaten program Pacitan as recommended by the Provincial Sanitation Working • Dinas Kesehatan, Pokja AMPL, Group. SPEKTRA and Dinas Pendidikan for • Support activities for the preparation of a draft local regulation implementation of sanitation program (Ranperda) on water and sanitation. • Facilitate a comparative study on the feedback mechanism for development of water and sanitation services.

USAID INDONESIA URBAN WATER SANITATION AND HYGIENE WWW.IUWASH.OR.ID 102 ANNUAL PROGRESS REPORT 2 OCTOBER 2011 – SEPTEMBER 2012 QUARTERLY PROGRESS REPORT 6 JULY – SEPTEMBER 2012

EAST JAVA, Mojokerto District

Summary Since IUWASH began providing support to Kab. Mojokerto, many activities have been implemented in the WatSan sector, including a microcredit scheme for new PDAM connections which in the last quarter resulted in 368 new connections.

In sanitation, IUWASH supported CLTS triggering activities and facilitated the Pokja AMPL in preparing the application documents for the PPSP 2013 program. Documents were completed, signed and submitted to the Provincial Sanitation Working Group. IUWASH also facilitated a school sanitation and hygiene assessment in 10 elementary schools.

Activities Water Supply Sector: • Training for community coordinators on microcredit for PDAM water connections. • Training on PDAM accounting system and financial projection. • Supported NGO PPLH Seloliman in its online submission of an grant application to Coca Cola Foundation, Atlanta. • Supported and monitored microcredit implementation in Jiyu village as a new PDAM service area.

Sanitation Sector: Training community coordinators on • Triggering in Wringinrejo village (RT 2, 3 and 4) in Kecamatan microcredit for PDAM water Sooko for 35 people. connections • Triggering in Dusun Bangsari, Belahan Tengah Village, Kecamatan Mojosari for 35 people. • Triggering in Dusun Seduri Lor, Seduri Village, Kecamatan Mojosari for 35 people. • Triggering in Dusun South Mangelo, RT 1, 2, 3 and 4/RW 11, South Mangelo Village, Kecamatan Sooko for 35 people. • Monitoring STBM program after triggering activities in these four locations. By the end of the last quarter, 27 households had access to sanitation facilities as a result of this program. • School sanitation and hygiene assessment at 10 elementary schools. Triggering activity in Dusun South Mangelo RT 1, 2, 3 and 4/RW.11, South Mangelo Village, Kecamatan Sooko

Plan for Next Quarter Partner Coordination Water Supply: • PDAM, Pokja, CCFI and PPLH • Facilitate MoU signing on Climate Change Adaptation among Seloliman for implementing program LSM PPLH Seloliman, CCFI and Bupati Mojokerto. on raw water and climate change • Facilitate preparation of media campaign tools. adaptation in Mojokerto district • Training in financial management for Koperasi PDAM. • PDAM for implementation of water • Training in MIS and GIS-based planning. supply program • Facilitation for tariff adjustment. • Pokja, Dinas Pendidikan, Dinas • Training in customer service. Kesehatan for implementation of Sanitation: sanitation program • Implement workshop for sanitation entrepreneurs. • Facilitate CLTS triggering in four new locations. • Conduct training for sanitarians.

USAID INDONESIA URBAN WATER SANITATION AND HYGIENE WWW.IUWASH.OR.ID 103 ANNUAL PROGRESS REPORT 2 OCTOBER 2011 – SEPTEMBER 2012 QUARTERLY PROGRESS REPORT 6 JULY – SEPTEMBER 2012

EAST JAVA, Probolinggo City

Summary

Probolinggo City, with a population of 216,967, has problems in water and sanitation. PDAM coverage is still low because most of the community still uses individual water sources (shallow/deep wells). Most residents also have inadequate sanitation facilities.

In PY2, IUWASH facilitated the PDAM in preparing its Business Plan through to signing by the Mayor. In the sanitation sector, IUWASH facilitated CLTS triggering in many locations and, as a result, many communities built latrines with their own resources through credit or arisan jamban. IUWASH facilitated the establishment of sanitation entrepreneurs and, in collaboration with the local government, started a grants program in the sanitation sector where the LG constructs a communal sewage treatment plant while IUWASH facilitates the community’s development and construction of a small sewerage system including house connections.

Activities Water Supply Sector: • Prepared Business Plan, signed by the Mayor. • Facilitated Real Demand Survey and water quality test. • Training in Financial Projection (Finpro) and Financial Viability for PDAM staffs.

Sanitation Sector: STBM triggering is intended to raise • Workshop on coordination and integration of STBM and MCK awareness of sanitation hygiene. ++ program.

• Triggering in 12 locations to support the STBM strategic plan in Probolinggo city. • Monitoring and field technical assistance for communities in eight locations after triggering. • Assessment of existing routine sludge removal (desludging) services and recommendations for improvements. • Assessment of SME potential (sanitation marketing assessment). • Grants program: Solving Community Sanitation Problems Through STBM in East Java. • Facilitated comparative study on operation and maintenance of communal sewage treatment plant and MCK ++.

Jamban credit is an alternative way to speed up Jamban access. Plan for Next Quarter Partner Coordination • Development of Action Plan for Septage Management. • BLH, Bappeda, PU Cipta Karya, Pokja • SOP development and training for PDAM. AMPL for implementation of sanitation • Comparative study on Water Supply Vulnerability and Climate program Change Adaptation. • PDAM for implementation of water • Comparative Study on Septage Management. supply

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Section 4.5 SOUTH SULAWESI AND EASTERN INDONESIA

Summary This IUWASH Region has the largest expanse, covering the Province of South Sulawesi, the City of Ambon in Maluku Province, and the City and District of Jayapura in Papua Province. Their combined population is approximately 8,638,147 with a total combined surface area of approximately 72,881 km2. (See the map for more details.)

IUWASH began working in the region in June 2011, meeting with provincial and local government leaders and conducting assessments of current WatSan conditions, and gauging the extent of local government commitment to address sector deficiencies. These assessments led to the selection of nine municipalities as IUWASH target areas beginning in PY1: the cities of Makassar, Parepare, Ambon and Jayapura, and the districts of Maros, Takalar, Jeneponto, Enrekang and Jayapura.

Facing the new fiscal year in October 2012, IUWASH South Sulawesi/Eastern Indonesia (SSEI) conducted the second site selection to assess additional cities for this region. Starting in May 2012, an IUWASH SSEI Team conducted site selection process for four potential cities, based on an assessment of secondary data including problems and potential opportunities in the water supply and sanitation sectors. The four cities were Kab. Bantaeng, Sidanreng Rapang (Siddrap), and Pinrang (in South Sulawesi), and Masohi (in Maluku). After meeting with the city mayors and relevant LG agencies and PDAM, three cities were selected: Kab. Pinrang, Siddrap and Bantaeng.

Success Story Jayapura Local Government and Community Prioritize Sanitation Jayapura District is 33 kilometers from the City of Jayapura, with a population of 114,515. IUWASH is working closely with Jayapura LG to expand access to clean water and safe sanitation services, including encouraging PDAM Jayapura to increase the production capacity of the water system of Sentani Lake, developing the Sanitation Working Group, and implementing sanitation programs financed by central government. The strong commitment of the local government and community has been a good indicator of the success of IUWASH programs in Jayapura. In term of policy-making, there is an increased budget allocation for the local WatSan sector. For example, to hold an EHRA), Jayapura City Department of Health contributed Rp 275 million from the special autonomy fund (Dana Otonomi Khusus). This shows how serious the local government is about identifying issues surrounding water supply and sanitation conditions in Jayapura and trying to find solutions to future problems.

To accelerate the development of the sanitation sector in Jayapura, IUWASH provides technical assistance to the sanitation working group through White Book review, City Sanitation Strategy (SSK) formulation and the EHRA survey. IUWASH also facilitates Bappeda Jayapura in applying the 2012 Special Allocation Fund (DAK) through Water Supply and Sanitation Infrastructure Development and Environmental Health Program. With total funds of Rp 444 million, in May one MCK++ was built in Ardipura Village, Jayapura City to be used by 44 households (about 285 men and 325 women). During construction of the MCK++, IUWASH support included design and construction supervision as well as community strengthening, which IUWASH considers crucial for each community-based sanitation location to ensure they are not only actively involved in the initial planning but also in the maintenance of the sanitation facilities once they are in operation.

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This approach has been quite effective, as in August the Ardipura villagers formed a community- based facility management board for 2012-2013, and residents agreed to pay Rp 10,000 per household as a monthly maintenance fee for the MCK++. IUWASH’s support has motivated the Jayapura government to commit more funds to improving local water and sanitation development, and has also changed the behavior of program beneficiaries. It is reported that the local community in Jayapura now appears to be starting to appreciate the importance of clean water supply, adequate sanitation facilities, and clean and healthy daily practices.

Tap Water Access in Enggros Island and Tobati Located separately from Jayapura City, Tobati and Enggros Island belong administratively to South Jayapura District. Enggros and Tobati Island can only be reached by sea from the nearest town, Abepura. These two islands are in the middle of Yotefa Bay and are inhabited by 140 households, most of them fisher folk. Travel to Abepura town takes 30-45 minutes by speedboat. One of the Jayapura City programs during 2012-2013 is to build infrastructure for the provision of clean water through the installation of a subsea pipeline from Abepura to Enggros and Tobati Island. Clean water is channeled using gravity from a 300 m3 reservoir on the mainland to a 30 m3 (newly built) reservoir. This system was planned by the Department of Public Works (PU) in Jayapura. IUWASH then facilitated PDAM Jayapura by providing primary data, measuring distances and elevations, piping line tracking, and determining the required supporting building sites.

The budget for constructing this water supply system has been allocated from the Kota Jayapura APBD for 2012-2013. PU Kota Jayapura is now procuring the piping and other equipment. IUWASH and the PDAM will join PU as a supervisory team during construction of the water supply system. In an effort to strengthen the community, IUWASH and PDAM Jayapura will conduct socialization activities on the water supply system and rates, and will also establish a forum for drinking water customers. The construction of the water supply system using the underwater pipeline will give Enggros and Tobati Island residents sustainable access to clean water at an affordable price.

Tobati and Enggros Island

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Tobati and Enggros service area

Regional Highlights 1. Behavior Change Communication Activities conducted by the IUWASH BCC Team in the last quarter included: • Triggering training for cadres and sanitarians, for 79 people from 10 villages. • STBM workshop in Kota Jayapura with members of Pokja AMPL, leaders of villages/Kelurahan, and community members.

Significant activities and achievements during the second program year: • CLTS training for 14 sanitarians from Kota Parepare Health Department, to increase access for people to improved sanitation services through individual systems. The implementation of the STBM program in Jeneponto district has had strong support from the Jeneponto Bupati. IUWASH also supported media advocacy activities for the STBM program, with 22 media outlets participating in all activities. Since the program started, around 471 individual toilets have been built by households as a result of CLTS triggering program activities.

2. Urban Sanitation Urban sanitation had two focused programs for community development in the last quarter: (1) for the sanitation program, the SLBM DAK APBN and Hibah AusAID program in Makassar, Parepare, Ambon, Kota Jayapura and Jeneponto; and (2) to assist Pokja AMPL/Sanitation to review the sanitation documents in Makassar, Maros, Ambon, Kota and Kabupaten Jayapura.

Activities conducted and achievements in the last quarter included: • Training of Trainers (ToT) on O&M for 19 staffs of the Facilities Management Agency (Badan Pengelola Sarana) in five Kabupaten/Kota, in collaboration with Tim Mobile UPTD Kota Makassar. This also gave Tim Mobile members an opportunity to improve their skills as trainers. From October 2011 onwards, IUWASH has supported community assistance in 13 locations to provide access for people living in the area. MCK++ from Kota Parepare is not yet completed.

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• Also during this period, IUWASH supported the PDAM in conducting an assessment of wastewater facility assets to inform UPTD management. In July 2012, the Makassar Mayor inaugurated the head of the UPTD, who has begun discussions with IUWASH on the 2012/2013 program. • The Pokja AMPL/Sanitation conducted a comparative study to Kota Parepare in June involving 16 people from eight cities to hold a workshop together with Pokja AMPL and visit Communal IPAL and MCK++. The participants learned about the process of preparing Pokja AMPL documents. During field visits they discussed the uses of methane gas with BPS. • IUWASH assisted Pokja AMPL in Kota Makassar to prepare and discuss chapters 1-3 of the SSK, and assisted the Pokja in Kota Jayapura in finalizing the EHRA report, chapters 1-3 of the Sanitation White Book and chapters 1-2 of the SSK, which should be finalized by October 2012. In Kabupaten Jayapura, IUWASH supported socialization of the EHRA study at the Lurah and Camat level. In Kota Ambon, IUWASH has already finished chapters 1-3 of the Sanitation White Book, creating the vision and mission of sanitation.

Significant activities and achievements during the second program year included: • Developing a solid relationship between IUWASH, MSMHP (ADB) and PU Kota Makassar to support the strengthening of UPTD Makassar for all wastewater programs in Makassar as well as capacity building for Tim Mobile (part of UPTD) on monitoring all Community-based sanitation systems. • Supporting four cities with reviews and updates of their existing City Sanitation Strategies (Makassar, Ambon, and Kota and Kabupaten Jayapura), including conducting EHRA assessments and data collection for the Sanitation White Books. For Maros, IUWASH facilitated Pokja Sanitasi in developing a new Citywide Sanitation Strategy, which is on schedule, with all documents expected to be completed by the end of December 2012.

3. Urban Water Supply During the last quarter, the Urban Water Supply Specialist (UWSS) supported the LG/PDAM in developing DED for the water supply system, and provided direct technical assistance in evaluating and optimizing the distribution network. For both activities, reports will be proposed for local/state budget (APBD/APBN) or other financing for construction. Other UWSS activities included technical training and capacity building for PDAM technical staff. Activities included: • Preparation of interim report on DED water supply system in Kota Ambon, with expected service coverage of 350 households. • Preparation of an initial report for DED water supply systems in Kotaraja Dalam and Luar, with expected service coverage of 350 households. • Technical support on preparation of DED water supply systems in Dusun Ama Ory, Negeri Passo, Kota Ambon, with service coverage of 275 households. Progress included finalization of the report and coordination with Satker Air Minum Maluku for APBN financing.

Significant activities and achievements in PY2 included: • Provided training and technical assistance for 12 staffs of PDAM Kota Ambon on digital mapping of the city piping network. This activity will help PDAM to make digital maps that are useful for several PDAM programs, and will improve PDAM performance. • Provided training and technical assistance for nine staffs from PDAM Maros and nine staffs from PDAM Takalar to evaluate the existing network, plans to optimize network development, and preparation of reports to obtain support from APBD/APBN or other financing sources. • Conducted classroom training on GIS for 23 staffs from all PDAMs under the IUWASH program.

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4. Governance Activities and achievements in the last quarter included: • Strengthened all PDAM Supervisory Boards, together with the DPRD and PDAM Directors (a total of 33 participants), on oversight responsibility for PDAMs, including management, recruitment, regulations and performance in order to emphasize prioritization of improved PDAM services. • Introduced a citizen engagement mechanism in Kota Parepare by supporting SOP for all SKPDs (34 participants) in handling citizen complaints and suggestions relating to community based planning. The mechanism will be handled by the Regional Secretariat (Bagian Humas– Setda) and supported by all technical SKPDs, and NGOs will become partners in the monitoring to ensure that the mechanism runs smoothly.

Significant activities and achievements in PY2 included: • Held a workshop to increase the commitment of SKPDs, Kewang, Raja Negeri, Kecamatan/Kelurahan/village leaders to raw water source protection and sanitation development. This event involved 41 participants and should bring about further regulations to protect raw water for PDAM Kota Ambon. • Held a visioning workshop to increase the commitment of SKPD, DPRD and NGOs to WatSan service improvements in Kabupaten Jeneponto, with 45 participants.

5. Municipal Finance Activities and achievements in the last quarter included: • Signing an MoU for a microcredit scheme between Koppas Utama and PDAM Jeneponto, which specifies the responsibility of Koppas to pre-finance low-income household connections to access clean water and sanitation through microcredit. Under this program, 50 households have already expressed interest and are now waiting for the PDAM to make the connections. • Provided training on microcredit promotion for 38 PDAM Jeneponto and Koppas Utama staff.

Significant activities and achievements in PY2 included: • Training and technical assistance on the PDAM Maros business plan for 10 participants. As a result of this IUWASH support, PDAM Maros has completed its internal debt restructuring process and has submitted its plan to the MoF, which has accepted it. The next step is for the LG and PDAM to carry out the recommendations agreed in the business plan, with IUWASH in a monitoring role. • Regular data collection on APBD expenditures and promotion of increased APBD WatSan budgets.

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Key Upcoming Events The following table sets out the most important events in the next quarter:

Event Title Date Type of Event Venue Training of facilitators and KSM for USRI October 2012 Workshop Makassar, Jeneponto, and SLBM in collaboration with Tim Mobile Takalar, Sidrap and Pinrang Kota Makassar Policy for raw water source protection and Sep-Oct 2012 Workshop Ambon, Jayapura sanitation development Socialize tariff adjustments at PDAM Kota Sep-Nov 2012 Workshop Kota Parepare Parepare PDAM Business Plan preparation Sep-Nov 2012 Training and Parepare, Takalar, technical Enrekang, Jeneponto assistance Parepare, Enrekang and Oct-Nov Technical Direct Assistance to PDAM (GIS database) Jeneponto, Ambon and 2012 training Jayapura Oct -Nov Monitoring PO DED for water supply system preparation Kota Ambon and Jayapura 2012 progress

Cluster Report IUWASH understands that the key to achieving the results it targets lies in the successful implementation of activities at the local level. In order to better describe and track the project’s activities and progress in each target location, IUWASH has developed cluster reports (one page each), which are included in this report. In addition to improving project management, they are designed to better share information with the project’s many local stakeholders as well as national government partners, concerned donor organizations and other interested parties. For this last quarter, the cluster report is presented by city. This report is also intended to be an easy tool to track program achievements in each city.

The following pages present the eight cluster reports for the South Sulawesi/Eastern Indonesia Region, namely: • Kota Makassar • Kabupaten Maros • Kabupaten Takalar • Kota Parepare • Kabupaten Enrekang • Kabupaten Jeneponto • Kota Ambon • Kota & Kabupaten Jayapura

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SOUTH SULAWESI – EAST INDONESIA, Makassar City

Summary Makassar City is part of Mamminasata Metropolitan Area, with a population of 1,272,349 (2010 data). PDAM coverage is 66.2% with a total of 140,457 connections. The private sector is already supporting operations at WTP Panaikang with 1,000 lps and there are plans for WTP Tallo (2x500 lps) to be operated by private investor. PDAM also plans to reduce NRW rates to 25% over eight years. In the sanitation sector, the LG has implemented the SLBM program in four locations funded by APBN/AusAID with software support from IUWASH serving 425 households. They will have BPS (Badan Pengelola Sarana) connected with Tim Mobile, supported by IUWASH. Makassar is a city that will have 80 new CBS systems (under USRI) over the next three years. They have set up a UPTD to manage all city sanitation programs.

Activities Water Supply • Two PDAM staff attended GIS classroom training on PDAM spatial data development in Makassar. • FGD on a Customer Forum for PDAM Kota Makassar on PDAM services. • Ongoing preparations for a large study on optimizing the distribution network.

Sanitation • Capacity building for CBO to support the USRI program in 40

Kelurahan. • Assisted in a Menkokesra visit to an SLBM location. Meeting with Secretary Kota Makassar to assess the Waste Water Facilities for • Supported Pokja AMPL in reviewing SSK, completed sanitation UPTD in August 2012. (Photo: Selviana vision and mission, and prepared chapters 1-4. The Sanitation Hehanussa) White Book is already finished. • Capacity building for community and BPS strengthening at four SLBM locations (Kel. Buloa, Borong, Walawalaya and Paccerakan). Communal IPAL were built at all sites, with an expected 237 household connections. • Capacity building for seven team members of Tim Mobile UPTD Wastewater Management at Dinas PU to become ToT trainers for the BPS in Kota Makassar, Parepare, Jeneponto, Ambon and Jayapura. The Tim Mobile prepared all of the materials and is providing the coaching for this activity. Plan for Next Quarter Partner Coordination • Support PDAM in main distribution network evaluation and • IUWASH collaboration with LG (PU, optimization, to be implemented by a third party. DKP, BKD) for preparations of UPTD • Continue capacity building for Tim Mobile as trainers for KSM development Sanitation in SSEI locations, and conduct a comparative study to • Pokja AMPL for SSK review UPTD Yogyakarta to extract lessons learned. • USRI Program for preparing capacity • Assist Pokja AMPL to complete review of SSK. building activities • Community development for CBS systems with USRI program • Other donors (MSMHP/ADB) for for FY 2012/2013. development of sewerage systems • Collaboration activities with Dinas PU on communal systems. • Implement regulation on UPTD IPAL and BPS.

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SOUTH SULAWESI – EASTERN INDONESIA, Maros District

Summary Kabupaten Maros is another part of Mamminasata Metropolitan Area. In 2011, total service coverage of the PDAM was 22.8 % of a total population of 317,151, with a total of 9,800 connection and an NRW rate at around 18.95%. PDAM Maros is planning a PPP process for a Water Treatment Plant in Lekopancing to be operated under a BOT scheme.

Activities Water Supply • Nine PDAM staffs participated in the training on evaluating and optimizing the main distribution network, including a population and water demand projection and an evaluation and optimization of the pipeline using an EPANet simulation. • Two PDAM staffs attended GIS classroom training on PDAM spatial data development in Makassar. • Training and technical assistance on Business Plan preparation for five PDAM staffs, with the Business Plan being submitted to the MoF.

Sanitation M. ZUHRY • IUWASH supported Pokja Sanitasi as part of the PPSP PDAM Maros: Training for local program to prepare documents such as the Sanitation White populace and water demand projection Book, SSK and EHRA study. The Pokja has finished drafting chapters 1-3 of the Sanitation White Book and 25 sanitarians have undergone EHRA training for enumerators. The APBD has set aside a budget of Rp 125 million to conduct an EHRA survey for 960 households in 26 Kelurahan in three districts. • Plan for Next Quarter Partner Coordination • Move to next stage of evaluation and optimization of main • Coordination with Satker PLP and distribution network training. ProSDA in South Sulawesi Province on • Prepare annual investment program planning report, to be PPSP submitted to APBD/APBN or other financing sources. • Continue supporting Pokja Sanitasi in drafting the Pokja document and monitoring the EHRA survey. Capacity building together with Dinas PU to arrange construction of sanitation facilities. • Workshop/FGD on citizen engagement mechanism.

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SOUTH SULAWESI – EASTERN INDONESIA, Takalar District

Summary Kabupaten Takalar is another part of Mamminasata Metropolitan Area. In 2011, the total service coverage of the PDAM was 16.11% of a total population of 269,603 people. PDAM connections total 7,237 units and the NRW rate is 18.95%.

Takalar District has nine kecamatan, 14 public health centers, and 28 sanitarians. STBM activities have been underway since 2009.

Activities Water Supply • Nine PDAM staffs participated in the training on evaluating and optimizing the main distribution network, including population and water demand projections and evaluating and optimizing pipeline using EPANet simulation. • Two PDAM staffs attended GIS classroom training on PDAM spatial data development in Makassar. • Training and technical assistance on Business Plan preparation for five PDAM staffs.

Sanitation • Triggering training for cadres at 10 kelurahan. There were 79 RIDWAN HABIBIE participants from the LG and target communities. PDAM Takalar: Training the population • Supported assessment and preparation of KSM for SLBM at and water demand projections three locations. IUWASH supported socialization for the community on the MCK+ system and provided technical support for KSM. The three systems are targeting around 100 households.

Plan for Next Quarter Partner Coordination • Move on to next stage of evaluation and optimization of main • Collaboration with Health Department distribution network training. (Cadres, Sanitarians, Health • Prepare annual investment program planning report, to be Community Centers) for STBM submitted to APBD/APBN or other financing sources. preparation in 10 Kelurahan as pilot • Conduct technical training for KSM to build MCK++ in three samples locations using SLBM/APBN financing. • Capacity building for Pokja AMPL to support the sanitation program. • Workshop/FGD on citizen engagement mechanism.

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SOUTH SULAWESI – EASTERN INDONESIA, Enrekang District

Summary In 2011, PDAM coverage for Kabupaten Enrekang was around 26% of the total population of 208,300, with 6,234 connections. The reported NRW rate is around 22.5%. The PDAM is primarily using surface water (rivers) as its raw water source.

Included in the Water Supply Master Plan for PDAM Pare Pare is a requirement to receive raw water from rivers in Kab. Enrekang. IUWASH has agreed to support both PDAM Pare Pare and PDAM/LG Enrekang to develop a regionalization plan for raw water for this region.

Activities Water Supply • Two PDAM staff attended GIS classroom training on PDAM spatial data development. • Training and technical assistance on Business Plan preparation for five PDAM staff.

Sanitation • Conducted small workshop for Pokja AMPL to introduce the Pokja AMPL program in preparation for PPSP 2013. The workshop had 25 participants from six SKPDs.

SELVIANA HEHANUSSA A Pokja AMPL workshop in preparation for PPSP 2013.

Plan for Next Quarter Partner Coordination • Direct assistance in PDAM spatial data development (GIS • With PDAM for preparation of database), assisted by a third party, with 10 PDAM staff business plan participating. • Continue to conduct capacity building for Pokja AMPL on the sanitation program. • Training and technical assistance on PDAM Business Plan. • Workshop on preparations for raw water source protection together with neighboring districts.

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SOUTH SULAWESI – EASTERN INDONESIA, Parepare City

Summary In 2011, PDAM coverage for Parepare City was 77% of a total population of 129,013, with a total of 16,452 connections and an NRW rate reported at around 25%. The PDAM faces problems due to a shortage of raw water, and the Water Supply Master Plan includes a requirement for raw water to be supplied by Kab. Enrekang. IUWASH has agreed to support increased raw water sources.

IUWASH is also collaboration with Dinas PU Kota Parepare to facilitate promotion of MCK++ in three locations and socialization of PHBS for behavior change in target communities.

Parepare City has 22 villages. Each village has a healthy city forum that aims to improve urban public PHBS activities. Parepare has six health centers and 44 sanitarians. The IUWASH BCC program will focus on strengthening capacity of sanitarians to improve hygiene behavior as well as implementing STBM, which began in 2010, with triggering training.

Activities

Water Supply • Two PDAM staff attended GIS classroom training on PDAM spatial data development in Makassar. • Training and technical assistance in Business Plan preparation for five PDAM staff. Sanitation • Conducted a comparative study for eight Pokja AMPL/Sanitation groups to learn about the Pokja process from Pokja AMPL Kota Parepare. At the workshop, the Secretary of Parepare City clarified that the APBD for Kota Parepare includes a budget of Rp 4 million per year for the community program. The Pokja AMPL also visited and discussed with BPS on O&M for MCK++. At the end of their visit, they agreed to ACHMAD KURNIA implement it in their cities (Ambon and Jayapura). • Conducted FGD and socialization on technical, O&M and Comparative Study in Kota Parepare for promotion issues to use sanitation facilities for community and Pokja AMPL from eight Kabupaten/Kota KSM in three SLBM locations (Kel. Bilalang, Sumpang Minangae and Kepontren Putri), with a target of 334 households for the three systems. Plan for Next Quarter Partner Coordination • Direct assistance to PDAM on spatial data development (GIS • Collaboration with Humas Office to database), assisted by a third party, with 10 PDAM staff create citizen engagement participating. • Work with NGO to create feedback • Further support to Pokja AMPL, especially for sanitation mechanism on public services, program. especially on safe water and sanitation • Continue to support the BPS organizing in the three SLBM locations. • Continue training and technical assistance on Business Plans. • Workshop on Mayoral Regulation (Perwali) No.52/2011 on Optimization and SOP for handling public complaints.

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SOUTH SULAWESI – EASTERN INDONESIA, Jeneponto District

Summary In 2011, the total population of Kabupaten Jeneponto was 334,175. PDAM coverage reaches 10.71% of the area, with a total of 5,702 connections and an NRW rate of around 19.2%.

Under the 2010/2011 APBN program, PDAM Jeneponto received a Water Treatment Plant (WTP) (10 lps) including distribution lines, and will receive an additional WTP under the 2011/2012 APBN program.

Jeneponto has six kecamatan and nine health centers. Thirty sanitarians are distributed among health centers, hospitals and health authorities.

STBM activities have been underway since the start of 2010, but efforts only became serious with the arrival of IUWASH. Progress in STBM activity has not been fully recorded, as there are still obstacles to improved sanitation in both urban and rural areas.

Activities Water Supply • Two PDAM staff attended GIS classroom training on PDAM spatial data development in Makassar. • Training and technical assistance on Business Plan preparation for five PDAM staff.

Sanitation • Conducted community development activities in three SLBM locations (Kec. Turatea, and Kec. Bangkala). The facilities are finished and have been handed over by Dinas PU to the community. Four people from BPS attended the ToT on O&M in Malino. • Sanitarians have continued to monitor the establishment of individual toilets in areas where triggering activities have been ACHMAD KURNIA conducted. A total of 471 households have improved individual MoU signing for microcredit program toilets.

Cross-cutting Program: • Conducted comparative study to ODF area and joined a media visit to the ODF area (collaboration between BCC and IUWASH-SSEI Urban Sanitation Specialist). Plan for Next Quarter Partner Coordination • Assistance in PDAM spatial data development (GIS database), • Coordination activities with PDAM, assisted by a third party, with participation by 10 PDAM staffs. Pokja AMPL, Koperasi Pasar on • Assessment of condition of MCK++ and communal ST in four microcredit to support safe water locations to plan training for BPS. services to low-income households • Discuss with Satker/PLP Dinas PU on SLBM locations in 2012. • Continue training and technical assistance on Business Plan. • Facilitate HWWS campaign in two schools. • Workshop on citizen engagement mechanism.

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SOUTH SULAWESI – EASTERN INDONESIA, Ambon City

Summary The total population of Ambon City is 340,000, with PDAM coverage of 15.6 % (8,857 connections), but a high level of NRW in excess of 60%. PT. DSA is a private operator in Ambon with around 9,000 connections. PDAM Ambon has received the intake facilities and main distribution pipelines for Desa Passo, funded by the APBN, and the provincial Satker has guaranteed that the PDAM will receive additional distribution pipelines under the 2011/12 APBN, provided there is good DED for the whole system. There is a substantial sanitation program financed by SLBM/APBN in Kayu Tiga Kec. Sirimau and Kate-Kate Kec. Teluk Baguala, covering 325 households and with house connections beginning in December 2011. Kota Ambon has 22 health centers in five districts. STBM and PHBS activities will focus on providing insight to SKPDs and community leaders, who are then expected to increase their commitment to the STBM programs.

Activities Water Supply • Direct assistance for city pipeline map from IUWASH FTL • Monitoring progress of DED Water Supply System in Negeri Passo. • Support PDAM in preparation of DED for water supply system in Dusun Ama Ory Negeri Passo (new service area), with expected additional services for 273 households. • Two PDAM staff attended GIS classroom training on PDAM spatial data development in Makassar.

Sanitation DESI PATTY • Pokja AMPL completed its EHRA survey and is preparing the report. It FGD Pokja AMPL Ambon for has also begun chapters 1-3 of the Sanitation White Book and chapters preparation of EHRA and Sanitation 1-2 of the SSK. Pokja will hold a public consultation on the EHRA White Book findings in October 2012. • Conducted community development activities for two SLBM locations (Dusun Kayu Tiga and Dusun Katekate). Facility constructed in Kayu Tiga provided access for 46 households. Two people from KSM attended the ToT for O&M in Malino.

Grants Program • The selection process for the grants program was completed, with the NGO Murkele selected. The NGO will prepare a Waste Water Master Plan and pilot project for Small Sewerage in Kota Ambon. • Held kick-off meeting for sanitation grants.

HENRI SAPUTRO PDAM Ambon: Site visit to Way Ory Spring, Dusun Ama Ory, Negeri Passo, Ambon Plan for Next Quarter Partner Coordination: • TA on PDAM spatial data development (GIS database) with 10 PDAM • Coordination with PDAM on staffs participating. monitoring the distribution pipeline • Conduct training and technical assistance on distribution pipelines and GIS preparation related to evaluation and optimization. PDAM service improvements • FGD for KSM and community on SLBM in RT 01-03, Dusun Kayu Tiga.

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SOUTH SULAWESI – EASTERN INDONESIA, Jayapura District and City Summary PDAM service coverage for Jayapura District and Jayapura City is around 50% of the total population, with 27,027 connections and one PDAM serving both areas. The main problems in the area are a high rate of NRW (above 50%), poor billing efficiency, and a lack of raw water sources. In the APBN program, a commitment was made for water supply development in Kotaraja Timur and Dalam by the PDAM, but this is contingent on the PDAM receiving technical support (from IUWASH) to improve the current design. Jayapura has no sewerage system and few communal sanitation systems, and the population relies on individual septic tanks, which are often of poor quality. The local people also practice open defecation. Improved infrastructure is required, combined with behavior change programs to protect people’s health and environment, especially Lake Sentani, which is the future water source. Activities Water supply • Monitored PO progress for DED on Water Supply System in Kotaraja Dalam and Luar. • Supported LG in preparation of DED on water supply in Enggros and Tobati Island, with a construction budget from APBD. • Two PDAM staff attended GIS classroom training on PDAM spatial data development in Makassar. Sanitation

• Pokja AMPL Kota has finished the EHRA survey and report and is AGUNG KURNIAWAN now preparing Chapters 1-3 of the White Book and Chapters 1-2 of The EHRA Team from Pokja AMPL SSK. They have also finished the sanitation vision and mission and discussing finalization of the report are planning a visioning workshop with IUWASH in October 2012 for the Mayor. • Conducted workshop for Pokja AMPL Kabupaten (40 attendees) to prepare the EHRA survey and introduce it to heads of districts, Kampong, Desa and Kelurahan. • Conducted training for 35 EHRA enumerators, including sanitarians and BPS in Kab. Jayapura. The Kabupaten has allocated Rp 125 million from the APBD for the EHRA survey to commence in October 2012. Grants Program: • For the Lake Sentani Sanitation Evaluation Grant, only one consultant provided a good proposal. The tender process is now in PDAM JAYAPURA STAFF the final stage. Data logger training Plan for Next Quarter Partner Coordination • Direct assistance to PDAM spatial data development (GIS database) • Collaboration with UNICEF on STBM that will have 10 PDAM staff participating. • Work with PDAM and PU to increase • Monitoring pipe installation in Enggros and Tobati Island, water tariff safe water services in Tobati and Enggros socialization, and development of customer forum. Island • FGD for KSM and community on SLBM in three locations. • Coordination with Bappeda to • STBM socialization in Kelurahan Hamadi and Gurabesi. strengthen CBO on MCK++ • SLBM monitoring with PU Kota and Kabupaten Jayapura. management • Workshop on illegal PDAM connections. • Coordination with Satker Air Minum • Visioning workshops on water and sanitation. Papua Province on monitoring piping networks in urban areas

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Section 5 PROJECT MONITORING & EVALUATION

INTRODUCTION This section presents progress toward IUWASH Results and Outcomes based on indicators developed and presented in the IUWASH Performance Monitoring Plan (PMP). IUWASH progress in these areas is presented under the following headings: • High Level Results/MDG Outcomes (HR) • Component 1: Mobilize Demand for Improved Water and Sanitation Services (MD) • Component 2: Improve Capacity to Provide Sustainable Safe Water and Sanitation Services (IC) • Component 3: Create an Enabling Environment Supporting Equitable Water and Sanitation Services (EE)

Under the above format, progress under the heading of High Level Results represents cumulative achievements by the project’s three technical components of the project’s main targets. Under each component, each outcome is described by indicator, annual target, and total target over the life of the project, and progress registered to date. The outcomes highlighted in yellow contribute to the USAID Operational Plan (USAID OP) indicators.

In the last quarter, IUWASH conducted data collection to measure the progress of several outcomes. Since this report is a combined report for the last quarter and an Annual Report, the achievements made towards IUWASH outcomes cover most IUWASH outcome indicators of High Level Results and the three IUWASH technical components, namely Mobilize Demand (MD), Increase Capacity (IC) and Enabling Environment (EE). These achievements cover the last six months, especially for the indicators that are reported semi-annually. The IUWASH team will continue to work towards the achievement of the remaining outcomes, and progress will be updated in the next reporting period.

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IUWASH PROGRESS BASED ON PMP Period: July-September 2012

High Level Results (HR): MDG Outcomes HR.1. People gain access to improved water supply as a result of US Government assistance Indicator: Second Year Target: a) 248,750 people; b) TBD a. Number of people in urban areas gain access to improved water supply as Total Target over the life of project: a) 2,000,000 people; b) TBD a result of US Government assistance b. Percent of households in urban area gain access to improved drinking water source a result of US Government assistance

Progress: This outcome is reported semi-annually. Over the last six months, new connections in the second semester totaled 49,527 households that and benefited 248,760 people. The data on the number of people who have access to safe water supply were collected from 24 PDAMs. IUWASH identified 29 PDAM partners for Years 1 and 2, but collected baseline data from only 24 PDAMs, since the remaining five PDAMs only began work with IUWASH at the beginning of second semester of FY 2012. This figure brings the total achievement to 12.44% of the target over the life of project. The coverage area of the PDAM partners is 4,487,491 households. The urban population within the PDAM coverage area is based on Susenas 2010 and GOI data, with two assumptions: (1) for cities (Kota), the whole population is considered urban, and (2) for districts (Kabupaten), 60% of the total population is considered urban. The percent increased of household with access to safe water supply was 1.10% this year. The activities conducted to support improved PDAM Performance are NRW reduction, Energy Efficiency Audit, improved distribution network, development of GIS/MIS Program, development of debt restructuring plans, tariff review, improved billing and accounting system, development of business plans and capacity building for PDAM staff and the PDAM Supervisory Board, raw water assessments and climate change adaptation, and mobilizing long-term finance. The detailed results for this outcome can be found in Annex 5.1.

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High Level Results (HR): MDG Outcomes HR.2 People gain access to improved sanitation services as a result of US Government assistance Indicator: Second Year Target: a) 22,500 people; b) TBD a. Number of people in urban areas gain access to improved sanitation Total Target over the life of project: a) 200,000 people; b) TBD facilities as a result of US Government assistance b. Percent of households in urban area gain access to improved sanitation facilities a result of US Government assistance

Progress: The quantitative achievement this year was 2,746 households with access to improved sanitation services, benefiting 13,730 people across the IUWASH Regions. These connections were made from several types of improved sanitation systems, including individual, communal and city sewerage systems. Connections were made from developing individual systems in Kota Probolinggo, Kab. Mojokerto and Kab. Lamongan (East Java) and Kab. Jeneponto (South Sulawesi). The total number of households developing individual sanitation systems in these cities was 557. Total number of households connected to a communal sanitation system (public MCK) was 186. These systems were developed in Kota Tanjungbalai, Kota Tebing Tinggi, Kota Ambon and Kota Jayapura. In addition to these achievements, a total of 2,003 households were connected to the city sewerage systems in Kota Medan and Kota Surakarta.

This figure brings the total achievement to 6.87% of the target over the life of the project. The total households in the area where the improved systems are constructed is 51,124 households, which means that around 5.37% of households have gained access to improved sanitation services. The detailed results for this outcome can be found in Annex 5.2. HR.3 Per unit water cost paid by poor in targeted communities decreases by at least 20% through more participatory, transparent, and financially enabled services Indicator: The per unit water cost paid by the poor in targeted communities Second Year Target: N/A decreases by at least 20% through more participatory, transparent, Total Target over the life of project: 20% accountable and financially enabled services. Progress: The quantitative achievement this year for this outcome was a decrease of 32% in the water cost. This figure comes from the average results of two water cost surveys conducted in Kudus and Mojokerto districts for the microcredit program. The survey conducted in Kudus province resulted in a 58% decrease in water costs, while the survey conducted in Mojokerto showed a decrease of only 5%, because there was an increase in all water expenses (all water used for bathing, cleaning, cooking, drinking and additional special drinking water was from refill water or mineral water). The detailed results for this outcome can be found in Annex 5.3.

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High Level Results (HR): MDG Outcomes HR.4 People trained in IUWASH training type of activities Indicator: Number of people trained in IUWASH training type of activities Second Year Target: 4,550 people Total Target over the life of project: 50,000 people Progress: This Quarter, a total of 2,068 people benefitted from IUWASH training-related activities, with a 35.37% average participation rate for women. A total of $123,601.81 was spent on training activities during this reporting period. This Quarter’s achievement brings the total number of people trained this year to 13,265 people. The average rate of women’s participation this year was 33.01% and the total budget spent on training activities was $358,001.39. These achievements came from all IUWASH training-related activities in water supply and sanitation services. These training activities include Focus Group Discussions (FGDs), training courses, workshops, study tours and advocacy events. The training activities were participated in by community members, Local and National Government officers, Grantees, and other NGO partners. Achievement to date, including last year’s achievement, is 13,682 people benefiting from IUWASH training-related activities, with a 32.44% average participation rate for women. A total of US$362,446.39 was spent on training activities during this reporting period. This achievement represents 27.36% of the total target over the life of the program. Detailed information on this achievement, disaggregated by province, can be found in Annex 5.4.

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Component 1: Mobilize Demand for Improved Water and Sanitation Services (MD) MD.1 Household willing to pay for sanitation improvements Indicator: Number of households willing to pay for sanitation improvements Second Year Target: 5,250 households Total Target over the life of project: 40,000 households Progress: Achievement of willingness to pay for sanitation improvements (MD-1) usually follows the achievement of HR-2 (number of people with increased access to improved sanitation services). However, this year most households are reported under HR-2 because IUWASH conducted limited survey activities on willingness to pay, especially for communal sanitation system developed, since the CBOs are not yet ready to support implementation of the survey. This year, achievement under this outcome was 2,113 households showing willingness to pay for sanitation improvements. This figure brings the total achievement to 5.28% of the total target over the life of the program. This figure comes from several surveys conducted for city sewerage systems, communal systems and individual systems. Willingness is demonstrated by their commitment to support the establishment of improved sanitation facilities. For the citywide system, commitment is indicated by the monthly fee paid by the customer, while household commitment under a communal system is based on their monthly fee and construction costs. For individual systems, the commitment of the households is shown by the cost they pay to construct their own toilet. Detailed information on achievement of this outcome can be found in Annex 5.5. MD.2 Civil society groups and/or government cadres implementing programs to mobilize improved access to safe drinking water and adequate sanitation Indicator: Number of civil society groups and/or government cadres Second Year Target: 40 civil society groups and government cadres implementing programs to mobilize improved access to safe drinking water Total Target over the life of project: 40 civil society groups and and adequate sanitation government cadres Progress: This year, after a series of program activities supporting STBM programs across the region, a total of 35 Government cadres improved their capacity to implement the sanitation program. These government cadres consisted of sanitarians, midwifes, nurses and other officers from the Health Office at the district level who are implementing CLTS promotion through the triggering approach. Before implementing program activities, the cadre received serial training activities from the IUWASH team and key IUWASH partners for this program. These triggering program activities were conducted in Kota Bogor (West Java), Kota Probolinggo, Kab. Sidoarjo, Kab. Mojokerto and Kab. Lamongan (East Java), and Kab. Jeneponto (South Sulawesi). This year there were limited achievements by the CSOs implementing the water and sanitation program because almost all programs are still under development. This result brings the total achievement to 35% of the total target over the life of the program. Detailed information on achievement of this outcome can be found in Annex 5.6.

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Component 1: Mobilize Demand for Improved Water and Sanitation Services (MD) MD.3. Civil society groups that report on PDAM operations or performance Indicator: Number of civil society groups that report on PDAM operations Second Year Target: 8 civil society groups or performance Total Target over the life of project: 20 civil society groups Progress: This year quantitative achievements under this outcome were limited. This Quarter, after IUWASH completed a PDAM assessment on practices to improve civil society involvement in PDAM performance monitoring, IUWASH identified five PDAMs as pilot sites for program activities to achieve this outcome. These PDAMs are: 1) Kota Bekasi, 2) Kab. Bandung; 3) Kota Surakarta; 4) Kab. Purwakarta and 5) Kab. Jeneponto. This Quarter activities focused on the preparation of implementing tasks derived from the results of the assessment. Further progress under this outcome will be reported in the semi-annual report for Program Year 2013.

MD.4. Sanitation for the poor toolkit developed Indicator: Number of sanitation for the poor toolkits developed Second Year Target: 0 toolkits Total Target over the life of project: 1 toolkit Progress: This Quarter IUWASH had limited qualitative achievement under this outcome. To support achievement of this outcome, IUWASH started to conduct activities in the second of the five steps in the development of the Sanitation for the Poor Toolkit. Activities conducted this Quarter were: 1) inventorying reference documents, that consisted of implementation manuals, technology references, promotional guidelines, and similar materials from a wide array of organizations and projects actively supporting the GOI in sanitation development; and 2) two consultations directly related to toolkit development, with the MoH and the National Pokja AMPL, and with the USAID-funded High Five Kelurahan program being implemented by CCPI. The consultation aimed to ensure strong levels of buy-in from sector stakeholders. IUWASH will continue to measure the achievement of this outcome in the next Quarter. Detailed information on achievement of this outcome can be found in Annex 5.7.

MD.5. Household increased adoption of improved hygiene practices Indicator: Percent increased of households that adopted improved health Second Year Target: 0% and hygiene practices Total Target over the life of project: 20% Progress: This Quarter, IUWASH had limited qualitative achievements under this outcome. There are three key areas of the IUWASH behavior change campaign: open defecation free (ODF), hand washing with soap (HWWS) and household safe water treatment. This Quarter, IUWASH focused on developing promotional materials to support the behavior change campaign at the community level. These promotional materials covered two main topics: HWWS and household safe water treatment, since the ODF message is already part of CLTS program activities through the triggering approach. The survey to monitor progress toward improved hygiene behavior will be conducted in several cities in all regions that have implemented a community-based water supply and sanitation program under the CLTS program, a communal sanitation system, and master meter program. Progress in this outcome will be reported in the next Quarter.

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Component 2: Improve Capacity to Provide Sustainable Safe Water and Sanitation Services (IC) IC.1. PDAMs with improved technical, financial and management performance Indicator: Number of PDAMs with improved technical, financial and Second Year Target: 0 PDAMs management performance Total Target over the life of project: 50 PDAMs Progress: IUWASH worked with 24 PDAMs this year and conducted several activities to support improved performance of the PDAMs. The quantitative achievement for this year for this outcome was an increase in PDAM performance by 12.64%, compared to the baseline for PDAM performance assessed in June 2011 and reported in March 2012. Activities conducted during this year to support improved PDAM performance related to technical and management aspects, such as NRW reduction (7 PDAM), Energy Efficiency Audits (5 PDAMs), distribution network improvement (10 PDAMs), and GIS capacity improvement and capacity building/training (9 PDAMs). To support improved PDAM financial performance, IUWASH conducted several activities, including debt restructuring programs in 18 locations (four new programs and 14 monitoring), improved billing and accounting systems (four PDAMs with full systems and seven receiving on-the-job training), PDAM tariff reviews (7 PDAMs), and development of PDAM business plans (13 PDAMs). IUWASH will continue to monitor improvements in PDAM performance next year. Detailed information on achievement of this outcome can be found in Annex 5.8.

IC.2. PDAMs in default of old debts are assisted in restructuring their outstanding debts Indicator: Number of PDAMs in default of old debts are assisted in Second Year Target: 6 PDAMs restructuring their outstanding debts Total Target over the life of project: 20 PDAMs Progress: The counting of this achievement is divided into two parts: 1) development of new debt restructuring plan; and 2) monitoring implementation of the debt restructuring plan. IUWASH supports five PDAMs developing new debt restructuring plans and monitors the implementation of debt restructuring plans by 16 PDAMs. This year IUWASH completed support for the development of three debt restructuring plans, for PDAM Tirtanadi Medan, PDAM Kab. Lamongan and PDAM Kab. Maros. The debt restructuring plan developed by PDAM Tirtanadi Medan has been approved by the MOF. Two other plans submitted to the MoF require minor revisions. This achievement brings the figure up to 15% of the total target over the life of the program. IUWASH is continuing to provide support to PDAM Parepare and Enrekang in South Sulawesi province to develop their debt restructuring plans. The progress in this work and the new locations in all IUWASH regions will continue to be reported in next Quarter. Detailed information on this achievement can be found in Annex 5.9.

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Component 2: Improve Capacity to Provide Sustainable Safe Water and Sanitation Services (IC) IC.3. PDAMs with improved creditworthiness Indicator: Number of PDAMs with improved creditworthiness Second Year Target: 0 PDAMs Total Target over the life of project: 20 PDAMs Progress: This year IUWASH focused on developing and field testing the Creditworthiness Ladder (CWL) tool. This tool helps PDAMs to both assess their current credit deficiencies and identify ways to improve their perceived capacity to repay their liabilities. Annex 5.10 shows the initial status of the CWL rating for seven PDAMs across IUWASH regions. These PDAMs are in Kota Medan, Kota Pematang Siantar, Kota Bogor, Kab. Tangerang, Kota Surakarta, Kab. Kendal, Kab. Gresik, Kota Parepare and Kab. Maros. These results become the baseline for this outcome and the results will be updated next year to review progress in the rating status under the CWL tools. IC.4. Local government institutions implementing necessary climate change adaptation measures, based on preliminary raw water sources vulnerability assessment Indicator: Number of local government institutions implementing necessary Second Year Target: 6 Local Governments climate change adaptation measures, based on preliminary raw water sources Total Target over the life of project: 20 Local Governments vulnerability assessment Progress: At the end of this Program Year, significant achievements had been made under this Outcome, but not yet in quantitative terms. One of these significant achievements was the completion of the Climate Change Vulnerability Assessment and Adaptation Planning (CCVAAP) inception report, which include a CCVAAP Framework comprising nine steps to achieve CCVAAP implementation. IUWASH identified 20 potential sites in five regions for this outcome. IUWASH engaged two local parties to conduct initial CCVAs, in Pematang Siantar (North Sumatra) and Kab. Mojokerto (East Java), and IUWASH conducted a CCVAAP in Medan. This Quarter, IUWASH continued to support the construction of 800 infiltration ponds in Sibolangit with financial support from CCFI, and also reached agreement for an additional 650 infiltration ponds in the upper catchment area of Mojokerto district, also financed by CCFI. Further progress in this outcome will be reported in the next Quarterly Report.

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Component 2: Improve Capacity to Provide Sustainable Safe Water and Sanitation Services (IC) IC.5. Local Governments implementing integrated sanitation and hygiene interventions reflected in their citywide sanitation strategic (CSS) plans Indicator: Number of local governments implementing integrated sanitation Second Year Target: 14 Local Governments and hygiene interventions that reflect their citywide sanitation strategic plans Total Target over the life of project: 20 Local Governments Progress: To support the achievement of this outcome, work is ongoing in 20 cities in five regions to support the Local Governments implement integrated sanitation programs based on their City Sanitation Strategic (CSS) Plans. Among the 20 cities, eight already have a CSS Plan, eight others are being supported in developing CSS under PPSP 2012, and the four other cities are being supported in reviewing their existing CSS Plans. The cities receiving IUWASH support to develop CSS are Kota Binjai, Kota Pematang Siantar, Kab. Bekasi, Kab. Karawang, Kab. Tangerang, Kab. Kendal, Kab. Lamongan and Kab. Maros. The cities being supported in reviewing their CSS are Kota Makassar, Kota Ambon, Kota Jayapura and Kab. Jayapura. Most of these cities have sanitation program activities that differ from one city to another. These sanitation programs include development of individual systems through CLTS activities, communal systems involving collaboration with ADB/USRI, and citywide systems involving city sewerage and sludge removal. IUWASH will continue to measure achievement of this outcome in the next quarter. Detailed information on this achievement can be found in Annex 5.11. IC.6. Small and medium business providing affordable construction and sanitation facility management services Indicator: Number of small and medium businesses providing affordable Second Year Target: 2 SMEs construction and sanitation facility management services Total Target over the life of project: 30 SMEs Progress: There have been limited quantitative achievements under this outcome this Quarter, as IUWASH continued to identify opportunities to expand involvement of SMEs in the development of improved sanitation access in urban areas. These opportunities will be linked to several sanitation facilities constructed as individual or communal systems as well as citywide systems, especially on sludge collection. To support this program, three Grant Programs are being implemented: (i) Mercy Corps in Jakarta, (ii) LPPM ITS in Kota Probolinggo (East Java), and (iii) SMI (Suluh Muda Indonesia) in Belawan-Medan, which require SME involvement in sanitation improvements. In addition, an assessment of the Urban Septage Management (USM) Program is ongoing in five cities and this includes SMEs as a major component. More progress under this outcome will be reported next Quarter. IC.7. Poor residents in targeted communities who report greater satisfaction with water and sanitation services Indicator: Increased percentage (%) of poor residents in targeted Second Year Target: 0% communities who report greater satisfaction with water and sanitation Total Target over the life of project: 20% services Progress: To support achievement of this outcome, IUWASH has conducted eight customer satisfaction surveys and four real demand surveys this year. The results of these surveys have been shared with the Mayor and PDAM Management, to be used as the basis for PDAM improvements in future years. The evaluation of Master Meters in six sites (Kota Medan, DKI Jakarta, Kota Surakarta, Kab. Sidoarjo, Kota Surabaya, and Kota Makassar) is also expected to become a basis for satisfaction with water supply services. Progress under this outcome will continue to be measured in the next quarter.

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Component 3: Create an Enabling Environment Supporting Equitable Water and Sanitation Services (EE) EE.1. Participating local governments that put greater priority on safe drinking water and sanitation through supportive local policies and budget allocation increases Indicator: Number of participating local governments that put greater Second Year Target: 0 PDAM priority on safe drinking water and sanitation through supportive local policies Total Target over the life of project: 50 Local Governments and budget allocation increases Progress: By the end of the program year, achievement of this outcome continued to be monitored, especially in respect of increased Local Government (LG) budgets for water and sanitation programs. Based on the results of data collection on LG budgets (APBD), of the 30 LGs, IUWASH was unable to obtain APBD data for three cities, while only two cities showed a budget fall in their APBD data. The APBD data for this year (FY 2012) was compared with the baseline APBD data for FY 2011. In the area of improved LG policy, five policies have been signed by three LGs (Kota Bogor, Kota Surakarta and Kab. Kendal). These policies relate to PDAM equity, PDAM organization, PDAM management, and implementation of a sanitation program. Based on these developments, we can conclude that three cities have put greater priority on the drinking water and sanitation sectors – Kota Bogor, Kota Surakarta and Kab. Kendal. This achievement represents 6% of the total target over the life of the program. IUWASH will continue to monitor this achievement in the next Quarter. Detailed information on this achievement can be found in Annexes 5.12, 5.13, and 5.14. EE.2. PDAMs or local governments obtain access to long-term funding for water or sanitation investment plans Indicator: Number of PDAMs or local governments obtain access to long- Second Year Target: 1 PDAM term funding for water or sanitation investment plans Total Target over the life of project: 15 PDAMs Progress: Quantitative achievements under this outcome are limited. IUWASH continued to provide various technical assistance for PDAM to obtain long-term financing through activities such as a Real Demand Survey, CSS, business plan development, feasibility study and financial analysis, as well as exposure visits for LGs and DPRD members. IUWASH also facilitated several meetings with the MPW and BPPSPAM to garner Central Government support. A total of 11 projects are ongoing to obtain alternative financing across the IUWASH regions. These projects are being developed in Kota Tebing Tinggi, Kota Binjai, Kota Bekasi (two projects), Kab. Tangerang, Kab. Lebak, Kab. Serang (two projects), Kota Surakarta, Kab. Gresik and Kab. Mojokerto. The long-term financing scheme includes financing options such as PerPres 29, Business-to-business (B2B) and PPP. IUWASH will measure the achievement of this outcome in the next quarter. Detailed information on this achievement can be found in Annex 5.15.

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Component 3: Create an Enabling Environment Supporting Equitable Water and Sanitation Services (EE) EE.3. Percent increased (%) in financial resources accessed by service providers from public and private sources for expansion of improved WatSan services Indicator: Increased percentage (%) in financial resources accessed by Second Year Target: 0% service providers from public and private sources for expansion of improved Total Target over the life of project: 10% water and sanitation services Progress: During this reporting period, the financial resources accessed by service providers from public and private sources for expansion of improved water and sanitation services totaled $510,982.78. This figure comes from two program activities implemented in East Java and Central Java. These program activities were Raw Water Protection and Climate Change Adaptation, and a microcredit program. A detailed description of achievements can be found in Annex 5.16. This figure represents 3.47% of the total target over the life of the program. The determination of the baseline figures used to measure achievement of this outcome was one of the baseline activities for Outcome EE-1. The target for this outcome is $28 million (10% of the baseline figure) over the life of the project. Further progress under this outcome for this year will be reported next Quarter. EE.4. Low income households accessing microfinance for household improvements in water and sanitation Indicator: Number of low income households accessing microfinance for Second Year Target: 3,600 households household improvements in water and sanitation Total Target over the life of project: 40,000 households Progress: This Quarter, achievement under this outcome was 1,935 new PDAM connections for water supply being established in Kudus district (Central Java) and Mojokerto district (East Java). This microcredit program was primarily supported by BRI and BSM. These connections will benefit at least 9,675 people. This achievement brings a total of 2,848 new household connections benefiting at least 14,240 people, representing 7.12% to the total target over the life of the program. Details of the achievements under this outcome can be found in Annex 5.17. EE.5. Local Governments adopt new or improved mechanisms for citizens to engage local government in water and sanitation Indicator: Number of Local Governments adopt new or improved Second Year Target: 1 Local Government mechanisms for citizens to engage local government in water and sanitation Total Target over the life of project: 20 Local Governments Progress: Quantitative achievements at the end of this program year were limited. However, IUWASH has conducted specific activities to support improvements in citizen engagement mechanisms. This year, IUWASH completed inventorying existing citizen engagement in the water and sanitation sectors across the region. IUWASH has been working with the PR offices of LG partners to identify current conditions in implementing the citizen engagement mechanism. IUWASH will continue to measure achievement of this outcome in the next Quarter.

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ANNEXES ANNEX 1: WATER SUPPLY MATRIX

USAID / IUWASH PDAM Operational PDAM financial PDAM Customer Raw Water / Water for Long Term PDAM Insitutional total Aspects Aspects Aspects Climate Change The Poor Finance support Water Supply

update: Sept 2012 Energy Efficiency Non Revenue Water Reduction Distribution Network Improvement Production Capacity Optimalization GIS / MIS support PDAM Business Plan Tariff review / Reclassification Billing & Accounting Programs Debt Restructuring Customer Satisfacion survey Real Demand Survey / Sensus Customer complaint handling Media relation & campaigns CC Vulnerability assessment Implementation sumur Resepan CCAdaption Action Plan Micro Finance for Water Supply Master Meter programs Analysis & pre-FS Financing options Project Preparation Credit Worthiness Ladder PDAM internal structure/management Cap Building decision maker (DP, DPRD, PEMDA) Regionalisation Raw Water system Regionalization PDAM North Sumatra 44 1 PDAM Kota Binjai O OO C OO OO 8 2 PDAM Kota Medan C OOOOO OOO 9 3 PDAM Kota Tebing Tinggi O COO OC O OO 9 4 PDAM Kota Pematang Siantar O OOO OOOO OOC 11 5 PDAM Kota Tanjung Balai O OO OC 5 6 PDAM Kab. Langkat O 1 7 PDAM Kota Sibolga O 1 8 PDAM Kab Asahan new city for IUWASH Water Supply program 0 9 PDAM Kab Labuhan Batu new city for IUWASH Water Supply program 0

West Java , Banten & DKI 14 10 PDAM Kab. Karawang OOO O OC 6 11 PDAM Kota Bogor O OO O O 5 12 PDAM Kota Bekasi O CO C 4 13 PDAM Kab Bekasi new city for IUWASH Water Supply program 14 PDAM Kab Purwakarta new city for IUWASH Water Supply program 15 PDAM Kab. Bandung new city for IUWASH Water Supply program 16 PDAM Kab. Serang OO O COO OO 8 17 PDAM Kab. Lebak OO 2 18 PDAM Kab.Tangerang/TangSel OC OO 4 PT Palyja / AETRA O 1

Central-Java 35 19 PDAM Kota Semarang O O O 3 20 PDAM Kota Surakarta O OCOO O OC 8 21 PDAM Kab. Kudus OO O C CO O C 8 22 PDAM Kab. Kendal O O CO OO C 7 23 PDAM Kab. Semarang O O OCOO OO C 9 24 PDAM Kota Salatiga new city for IUWASH Water Supply program 25 PDAM Kab Rembang new city for IUWASH Water Supply program 26 PDAM Kab Sukoharjo new city for IUWASH Water Supply program 27 PDAM Kab Klaten new city for IUWASH Water Supply program 28 PDAM Kab. Batang new city for IUWASH Water Supply program 0

East-Java 43 29 PDAM Kab. Sidoarjo C OO OO OC 7 34 PDAM Kota Surabaya C OO O OC 6 30 PDAM Kab. Gresik O OCOC O OC 8 31 PDAM Kab. Lamongan O COCCC C 7 33 PDAM Kota Probolinggo CCCO C 5 36 PDAM Kab Probolinggo new city for IUWASH Water Supply program 35 PDAM Kota Mojokerto new city for IUWASH Water Supply program 32 PDAM Kab. Mojokerto OOCOCOOOO C 10 37 PDAM Kab Jombang new city for IUWASH Water Supply program 38 PDAM Kota Malang new city for IUWASH Water Supply program 0 39 PDAM Kab Malang new city for IUWASH Water Supply program 0 40 PDAM Kota Batu new city for IUWASH Water Supply program 0

South Sulawesi & Eastern Indonesia 30 41 PDAM Kota Makasar O O O 3 42 PDAM Kab. Takalar OOO O 4 43 PDAM Kab. Maros OOCCC OO 7 44 PDAM Kab. Jeneponto OO O O 4 45 PDAM Kota Pare-Pare OOOO O OO 7 46 PDAM Kab. Enrekang OO O O O 5 47 PDAM Kab Pinrang new city for IUWASH Water Supply program 0 48 PDAM Kab Sidrap new city for IUWASH Water Supply program 0 49 PDAM Kota Ambon OO O 3 50 PDAM Kab./Kota Jayapura OO O O 4 O : On going 5 7 10 2 9 10 5 4 14 0 0 12 5 8 3 2 12 3 10 0 0 8 6 12 0 0 147 C : Completed 00000326384120 000010000 12 0 0 42 TOTAL 5 7 10 2 9 13 7 10 17 8 4 13 7 8 3 2 12 3 11 0 0 8 6 24 0 0 189

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ANNEX 2: SANITATION MATRIX

Urban Sludge Support Pokja Sanitation USAID / IUWASH Individual systems Communal systems Off Site Sanitation total Management / AMPL Urban Sanitation

update: Sep 2012 Capacity Building (cadre, CBO, etc) CBO, (cadre, Building Capacity triggering / awareness STBM latrines Individual Construction CSR SME, fund), (rev. microfinance Practices Hygiene Improved Training / Preparation Community system Comm Construction and/or SME microfinance, mobilize CSR support construction Post Practices Hygiene Improved Programs Marketing / Promotion dll) DED, (FS, support Technical finance term) (long Institutional PDAM) (UPTD, support Institutional (pilot, systems sludge improved citywide) new) / (review design IPLT SME and/or (micro-)finance mobilize campaigns marketing / Promotion PDAM) (UPTD, support Institutional review) / (new facilitation PPSP-12 2014 preparation and/or -2013 PPSP (AMPL/Sanitasi) Pokja Strengthen APML/Sanitation Pokja for CSR campaigns marketing / Promotion North Sumatra 34 1 Kota Binjai OO 2 2 Kota Medan OOOOOO OOO 9 3 Kota Tebing Tinggi C OCOOOOOOO O OO 13 4 Kota Pematang Siantar OO 2 5 Kota Tanjung Balai CO OCOOO O 8 6 Kab Langkat new city for IUWASH Sanitation program 0 7 Kota Sibolga new city for IUWASH Sanitation program 0 8 Kab Asahan new city for IUWASH Sanitation program 0 9 Kab Labuhan Batu new city for IUWASH Sanitation program 0 West Java , Banten & DKI 44 10 Kab. Karawang O OOO O OO 7 11 Kota Bogor OOOOO OOO O O OO 12 12 Kota Bekasi new city for IUWASH Sanitation program 0 13 Kab Bekasi O OO 3 14 Kab Purwakarta new city for IUWASH Sanitation program 0 15 Kab Bandung new city for IUWASH Sanitation program 0 16 Kab. Serang O OO 3 17 Kab. Lebak new city for IUWASH Sanitation program 0 18 Kab. Tangerang OOO OO OO 7 19 Kab. Tangerang Selatan new city for IUWASH Sanitation program 0 20 DKI - Jakarta OOOOOO O OOO OO 12 Central-Java 28 21 Kota Semarang CC OC O O 6 22 Kota Surakarta CC OCO OOOO O OO 12 23 Kab. Kudus CO C O 4 24 Kab. Kendal C CO OO 5 25 Kab. Semarang new city for IUWASH Sanitation program O 1 26 Kota Salatiga new city for IUWASH Sanitation program 0 27 Kab Rembang new city for IUWASH Sanitation program 0 28 Kab Sukoharjo new city for IUWASH Sanitation program 0 29 Kab Klaten new city for IUWASH Sanitation program 0 30 Kab. Batang new city for IUWASH Sanitation program 0 East-Java 26 31 Kab. Sidoarjo OOOO O 5 32 Kota Surabaya OOOO 4 33 Kab. Gresik O 1 34 Kab. Lamongan OO 2 35 Kota Probolinggo OOOOO O O O 8 36 Kab. Probolinggo new city for IUWASH Sanitation program 0 37 Kota Mojokerto new city for IUWASH Sanitation program 0 38 Kab. Mojokerto OOOO CO 6 39 Kab Jombang new city for IUWASH Sanitation program 0 40 Kota Malang new city for IUWASH Sanitation program 0 41 Kab Malang new city for IUWASH Sanitation program 0 42 Kota Batu new city for IUWASH Sanitation program 0 South Sulawesi & Eastern Indonesia 45 43 Kota Makasar OCOO OO 6 44 Kab. Takalar OO 2 45 Kab. Maros OO 2 46 Kab. Jeneponto OO OOOOO OO 9 47 Kab.Bantaeng new city for IUWASH Sanitation program 0 48 Kota Pare-Pare OO OOOOO O 8 49 Kab. Enrekang new city for IUWASH Sanitation program OO 2 50 Kab. Pinrang new city for IUWASH Sanitation program 0 51 Kab. Sidrap new city for IUWASH Sanitation program 0 52 Kota Ambon OOOO OO 6 53 Kab Jayapura OO 2 54 Kota Jayapura OOOOO O OO 8 O : On going 11 11 3 8 9 11 13 099543071250 12 4 27 2 5 161 C : Completed 620006100000000000001000 16 17 13 3 8 9 17 14 099543071250 12 5 27 2 5 177

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ANNEX 3: MATRIX MANAGEMENT CHART

Implementation Area Project Outcome / Functional Technical North West Java/ Central Java East Java South Sulawesi/ /Lead Advisor Area Coordinator Sumatra DKI/Bant/Tang Eastern Indo

Program Coordination, Workplan development, program Nur Endah Laksmi Alifah Lestari Subahri Ritonga Jefry Budiman Budi Raharjo COP/DCOP planning and cordination, reporting Shofiani Cahyaniwati

MD.1: # Households willing to pay Sanitasi:Kuwat Usniaty Umayah for sanitation Karyadi MD.2: # of CSO/Gov't cadres Water: Yulfrida A Said Prijadi mobilizing access to WatSan San : Kuwat K Comp. 1: Demand MD.3: # CSOs reporting on PDAM Dwi Anggraheni Yulfrida Arini Hetty Tambunan Ristina Aprillia Suhartini Mobilization, Farah Amini operations or performance Hermawati

MD.4: Sanitation for the Poor Toolkit Kuwat Karyadi Usniaty Umayah MD.5 % Households adopting Kuwat Karyadi improved hygiene practices

IC.1-a: # PDAMs with improved Hernadi Setiono Boyke Hernadi Setiono Agus Nugraha Rudhy Finansyah Ridwan Habibie technical/management performance IC.1-b: # PDAMs with improved financial performance IC.2: # PDAMs assisted in debt Blandina Nugroho Benny Djumhana Sigit Purwanto Rudy Jusdian Much Zuchry restructuring Mandiangan Andwiwinarno IC.3: # PDAMs with improved credit worthiness Comp. 2: Increase Capacity, Foort Bustraan IC.4: # of LGs implementing climate Agus Nugraha/Ronny Asep Mulyana Ferry Boyke Ahmad Rosyid Rudhy Finansyah Ridwan Habibie change adaptation measures Sutrisno IC.5: # of LGs implementing CSS Achdiat Antono plans Selviana Mohammad Yagi Said Prijadi Oni Hartono Arief Riyadi IC.6: # SMEs providing sanitation Hehanussa Eri Arianto construction/facility manage. services IC.7: % of poor with greater Agus Nugraha/Ronny Hernadi Setiono Ferry Boyke Ahmad Rosyid Rudhy Finansyah Ridwan Habibie satisfaction in WatSan services Sutrisno

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Comp. 3: Enabling EE.1 : # LGs putting priority on Kresna Purwoko Hadi Zulkifli Kahar Ahmad Rosyid Yudi Wijanarko Hanny Singgih Environ., Purwoko Hadi WatSan thru policies and budgets Budidarsono EE.2: # PDAMs/LGs accessing LT funding Benny Djumhana EE.3: % increased in public/private Blandina Nugroho Sigit Purwanto Rudy Jusdian Much Zuchry financial resources Mandiangan Andwiwinarno EE.4: # of households accessing Gusril Bahar microfinance EE.5: # LGs adopting mechanisms for Kresna Purwoko Hadi Zulkifli Kahar Ahmad Rosyid Yudi Wijanarko Hanny Singgih citizen engagement Budidarsono Grants Management, Esa Kurnia Grants development and monitoring Wouter Sahanaya Sie Ket Liong Nabawi Madjid Sihol Sinaga Chairun Nadirin Wouter Sahanaya Muharmis Monitoring/Evaluation, PMP development, monitoring and Nur Endah Laksmi Alifah Lestari Subahri Ritonga Jefry Budiman Budi Raharjo Alifah Lestari evaluation Shofiani Cahyaniwati Finance Betty Sulistina Tengku Afriyenni Lidia Lestari Sherly Tulung Chatarina Silvy Ira Leman Ivonny Administration Siti Wahyuni Nurwari Maria Meyta Ylo Moniq A. Theresia Nana Noerhajati Ndaparoka Esa Kurnia Procurement Siti Wahyuni Sie Ket Liong Nabawi Madjid Sihol Sinaga Chairun Nadirin Muharmis Operations, Ida Nurtam Romanna Romanna Ivonny Human Resources Nurwari Moniq A. Theresia Nana Noerhajati Renteria Renteria Ndaparoka Information Technology Agus Winarto Sie Ket Liong Agus Winarto Nabawi Madjid Fery Prastyan Chairun Nadirin Chatarina Meity Travel Paulina Marpaung Melda Zang Maria Meyta Ylo Kemala Purbani Lily Marlina Yovita Publications, graphics and other Reg. Coord. Reg. Coord. Reg. Coord. Reg. Coord. Communications, Ardita Pryatin Santoso Reg. Coord. And/or communications support And/or Office And/or Office And/or Office And/or Office Caesari Office Man. Website support Virgi Fatmawati Man. Man. Man. Man. Environ. Monitoring, EMMP and IEE development and Nur Endah Selviana Wouter Sahayana Mohammad Yagi Oni Hartono Ristina Aprillia Wouter Sahayana compliance monitoring Shofiani Hehanussa Sabdo GIS/Mapping, GIS, Mapping, Spatial analysis Sabdo Sumartono Ferry Boyke Ahmad Rosyid Agus Nugraha Rudhy Finansyah Ridwan Habibie Sumartono IUWASH Gender mainstreamingand Gender, Alifah Lestari Alifah Lestari Mohammad Yagi Usniaty Umayah Dwi Hermawati Ahmad Fathoni Suhartini gender in working environment Coorporate Social Selviana Network with related CSR program Farah Amini Muhammad Yagi Usniaty Umayah Dwi Hermawati Rudy Finansyah Responsibility, Farah Amini Hehanussa

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ANNEX 4: LIST OF IUWASH TRAINING, WORKSHOP AND SEMINAR ACTIVITIES IN THE FOURTH QUARTER OF PY1 (PERIOD OF JULY-SEPTEMBER 2011)

Starting % Actual Cost (Rp) Type Province Title Location End Date Budget (Rp) Date Participants Female Instruction Trainee Travel Total

Total 3,637 43.63% 1,555,455,750 283,571,925 692,086,510 210,777,765 1,202,552,750 Training of Hardware and Software SISKA (Billing North Sumatra Pematang Siantar 6/21/2012 6/24/2012 25 24.00% 30,565,000 1,748,750 17,850,000 4,806,000 24,404,750 system and Integreted Accouting) Pelatihan BCC Kapias Aula kantor lurah kapias 7/3/2012 7/3/2012 14 57.14% 1,240,000 200,000 340,000 700,000 1,240,000 Pulau Buaya pulau buaya Pelatihan BCC Pasar Baru Rumah kepling lk II P.baru. jl. Teladan - 7/4/2012 7/4/2012 18 61.11% 1,240,000 165,000 175,000 900,000 1,240,000 Kelurahan Pasar Baru BCC Semula jadi Rumah Warga Lk IC - 7/5/2012 7/5/2012 14 64.29% 1,240,000 196,000 340,000 700,000 1,236,000 North Kelsemula jadi Sumatra/ Pertemuan merancang Tanjungbaalai 8/15/2012 8/15/2012 50 60.00% 1,240,000 260,000 900,000 1,160,000 GRANTS indicator mck BCC Tambangan Hulu Kantor lurah tambangan 7/5/2012 7/5/2012 16 50.00% 1,500,000 133,000 409,000 850,000 1,392,000 hulu - Tebing Tinggi BCC Badak Bejuang Kantor lurah badak 7/6/2012 7/6/2012 21 38.10% 1,500,000 76,000 374,000 1,050,000 1,500,000 bejuang - Tebing Tinggi BCC Tanjung Marulak Kepling LK 1 TJ.Marulak 7/4/2012 7/4/2012 18 61.11% 1,500,000 200,000 400,000 900,000 1,500,000 Focus Group Hilir Hilir - Tebing Tinggi Discussion PSN wilayah RW 01 Posyandu 01, Kar Kun 4/27/2012 4/27/2012 69 85.51% 2,070,000 0 0 0 0 Perkenalan tim melalui RW 01, Kar Kun 5/4/2012 5/4/2012 5 100.00% 150,000 0 0 0 0 Pos Yandu West Sosialisasi program dg Java/DKI/ Kelurahan Karkun 5/11/2012 5/11/2012 25 24.00% 750,000 0 0 0 0 TOMA Banten/ Sosialisasi Program GRANTS Balai RW 01, Kar Kun 5/15/2012 5/15/2012 25 48.00% 750,000 0 900,000.00 0 900,000 di RW 01 Sosialisasi Program Rumah Bp Lasmoyo, RT 6/9/2012 6/9/2012 26 34.62% 780,000 0 0 0 0 di RT 03/RW 01 O3/RW02 Penggolongan Pelanggan dan Formulasi Tarif Air Hotel Paragon Solo 7/24/2012 7/24/2012 18 27.78% 6,050,000 3,277,000 0 0 3,277,000 Limbah bagi Kalangan Hotel dan Restaurant Central Java FGD Penguatan Kerjasama antara Pemerintah dengan Hotel Indah Palace, Solo 7/31/2012 7/31/2012 42 4.76% 8,100,000 7,950,000 0 0 7,950,000 Masyarakat Pengelola Sarana Sanitasi

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FGD Finalisasi Draft Perwal Pengelolaan Air Hotel Grand Wahid Central Java 8/9/2012 8/10/2012 17 35.29% 16,110,000 11,790,600 0 0 11,790,600 Minum dan Sanitasi Salatiga Berbasis Masyarakat Support monitoring and 1. Kecamatan Sooko, technical assistance for Desa Mojoranu 2. community to improve Kecamatan Jetis, Desa sanitation access through Penompo 3. Kecamatan 6/25/2012 7/20/2012 12 58.35% 5,400,000 4,800,000 0 0 4,800,000 STBM Jetis, Desa Parengan 4. Kecamatan Mojoanyar, East Java Desa Ngarjo Pengembangan Program Sumbertanggul STBM di 4 lokasi baru - (Kec.Mojosari), Seduri Mojokerto (kec. Mojosari), 8/27/2012 9/15/2012 147 88.44% 14,500,000 12,100,400 2,241,500 - 14,341,900 Wringinrejo (Kec. Sooko), Sambiroto (Kec. Sooko) 1. Kampanye PHBS di Masyarakat & FGD Kondisi BPS dan Kel.Ardipura & Kel. Pasir Organisasi 7/9/2012 7/31/2012 27 48.15% 3,150,000 0 1,000,000 0 1,000,000 2. Pendampingan dengan Dua FGD ke masyarakat Focus Group pengguna Discussion To Assisstance the POKJA AMPL Kota Meeting Room Kantor 7/19/2012 7/19/2012 16 56.25% 1,625,000 0 1,000,000 0 1,000,000 Makassar to review the Bappeda SSK Chapter 1-2 FGD with POKJA AMPL to Review the SSK - Meeting Room Bapeda 7/26/2012 7/26/2012 29 24.14% 800,000 0 450,000 0 450,000 South Discussion the Visi and Kota Makassar Sulawesi/ Misi Sanitation Eastern Persiapan Tim EHRA Ruang Rapat Bappeda Indonesia Pokja AMPL Kabupaten 8/2/2012 8/2/2012 9 55.56% 3,725,000 2,500 290,000 1,500,000 1,792,500 Kabupaten Jayapura Jayapura Meeting Koordinasi untuk Ruang Meeting Bapeda, Pokja AMPL Kota Kantor Walikota 8/3/2012 8/3/2012 18 27.78% 3,125,000 - 350,000 1,300,000 1,650,000 Jayapura Jayapura FGD Training NGO for Drinking Water and Meeting Room 8/6/2012 8/8/2012 10 10.00% 7,840,000 0 1,020,000 450,000 1,470,000 Sanitation in Kota Parewisata Hotel Parepare Capacity Building of Pokja AMPL for commitmen Meeting Room Walikota finished the Entry Data 8/9/2012 8/10/2012 9 44.44% 4,950,000 210,000 1,073,700 1,450,000 2,733,700 EHRA, WB and Review Building SSK

USAID INDONESIA URBAN WATER SANITATION AND HYGIENE WWW.IUWASH.OR.ID 136 ANNUAL PROGRESS REPORT 2 OCTOBER 2011 – SEPTEMBER 2012 QUARTERLY PROGRESS REPORT 6 JULY – SEPTEMBER 2012

Pelatihan Pemicuan untuk Kader Pemicu di Kabupaten Gowa 7/9/2012 7/14/2012 79 97.47% 105,055,000 9,067,400 71,643,500 9,200,000 89,910,900 South Kabupaten Takalar Traning of Sulawesi/ Training the O&M for BPS Trainers Eastern in SS-EI collaboration with Indonesia Kota Malino Kab Gowa 7/15/2012 7/18/2012 26 23.08% 133,830,000 5,905,500 65,864,900 19,399,703 91,170,103 Tim Mobil Sanitation of Dinas PU Kota Makassar Raw water training and excercise and survey in Sibolangit area 1/12/2012 1/12/2012 20 25.00% 700,000 - 1,241,000 - 1,241,000 Sibolangit and Climate Chnage adaptation National Pelatihan Koordinator Masyarakat untuk PDAM Djoebel Tirta Promosi Kredit Mikro Kabupaten Mojokerto, 7/10/2012 7/11/2012 65 15.38% 35,751,000 4,736,000 11,655,000 6,374,000 22,765,000 Sambungan Air Minum Mojosari PDAM Pengembangan riset dan pelatihan enumerator- Riset Calon Pelanggan Kantor PDAM Tirtanadi 7/4/2012 7/8/2012 36 36.11% 28,664,000 817,000 3,098,800 3,450,000 7,365,800 Sambungan Air Limbah kota medan Training Software SPS North Sumatra Untuk Pengolahan Data Untuk Tim Pokja Promosi Air Limbah PDAM IUWASH Office 8/9/2012 8/9/2012 20 25.00% 2,975,000 985,000 804,000 825,000 2,614,000 Tirtanadi Sumatera Utara

Traning Course Pelatihan tim promosi Jl gaharu aula KNPI - 7/19/2012 7/19/2012 20 75.00% 2,545,000 554,000 435,000 1,000,000 1,989,000 Tanjungbalai Pelatihan KSM Field Office YAKMI di 7/27/2012 7/28/2012 20 50.00% 7,950,000 2,058,000 1,006,000 2,000,000 5,064,000 Tanjungbalai Pembentukan KSM Kapias rumah ibu agustina LK IV Pulau Buaya Kapias Pulau Buaya - 7/12/2012 7/12/2012 40 65.00% 1,000,000 185,000 765,000 - 950,000 Tanjungbalai Pembentukan Tim rumah bapak Miswardi promosi kepling LK II pasar baru 7/14/2012 7/14/2012 40 65.00% 1,000,000 185,000 760,000 - 945,000 North - Tanjungbalai Sumatra/ Pembentukan KSM Kantor Lurah Sei Merbau 7/12/2012 7/12/2012 40 50.00% 1,000,000 199,000 761,000 - 960,000 GRANTS Pembentukan KSM rumah bpk name LK III Beting Kuala Kapias - 7/12/2012 7/12/2012 42 54.76% 1,000,000 191,500 765,000 - 956,500 Tanjungbalai Pembentukan KSM Rumah Kepling LK 1 Kel 7/10/2012 7/10/2012 42 90.48% 1,000,000 190,000 765,000 - 955,000 Pasar Baru – Tanjungbalai Pembentukan KSM rmh bpk amri LK IX 7/24/2012 7/24/2012 40 62.50% 1,000,000 195,000 765,000 - 960,000 semula jadi - Tanjungbalai Pelatihan tim promosi Aula dinas kesehatan - 7/18/2012 7/18/2012 19 89.47% 2,290,000 495,000 408,000 950,000 1,853,000 Tebing Tinggi

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Pembentukan KSM LK 2 LK 2 Tanjung marulak 7/13/2012 7/13/2012 138 85.51% 660,000 132,000 495,000 - 627,000 Tanjung Marulak Hilir hilir - Tebing Tinggi Pembentukan KSM LK I LK 1 Tanjung marulak 7/10/2012 7/10/2012 25 68.00% 660,000 197,000 425,000 - 622,000 Tanjung Marulak Hilir hilir - Tebing Tinggi Pembentukan KSM LK I Kel Tebing Tinggi - 7/11/2012 7/11/2012 44 59.09% 660,000 192,000 440,000 - 632,000 Kel Tebing Tinggi Tebing Tinggi Pembentukan KSM LK II LK II Kel tambangan hulu North 7/13/2012 7/13/2012 40 75.00% 660,000 142,000 480,000 - 622,000 Kel tambangan hulu - Tebing Tinggi Sumatra/ Pembentukan Tim GRANTS LK 4 Badak bejuang - Promosi LK 4 Badak 7/11/2012 7/11/2012 20 30.00% 660,000 197,000 425,000 - 622,000 Tebing Tinggi bejuang Pembentukan Tim Lk 2 Kel badak bejuang - Promosi Lk 2 Kel badak 7/13/2012 7/13/2012 22 54.55% 660,000 180,000 442,000 - 622,000 Tebing Tinggi bejuang Pelatihan KSM Aula dinas kesehatan - 8/4/2012 8/5/2012 19 68.42% 6,800,000 2,400,000 900,000 1,900,000 5,200,000 Tebing Tinggi Gender training for STBM Kota Bogor 6/6/2012 6/6/2012 36 66.60% 10,915,000 3,437,000 5,400,000 0 8,837,000 facilitators in Kota Bogor Gender training for STBM facilitators in Kab. Tangerang 7/5/2012 7/5/2012 34 47.06% 8,510,000 790,000 2,700,000 2,700,000 6,190,000 West Tangerang Java/Banten/ Training of City Sanitation DKI Jakarta Strategy Formulation for Traning Course Water and Sanitation Hotel Anggrek Bandung 7/11/2012 7/14/2012 23 43.48% 61,975,000 - 41,175,000 - 41,175,000 Working Groups (Pokja AMPL), West Java and Banten Region Petugas Lapangan Bidang Pemberdayaan Kantor IUWASH, Jakarta 6/6/2012 6/7/2012 10 30.00% 5,360,000 2,000,000 960,000 2,000,000 4,960,000 masyarakat. Pembentukan dan Base Camp Forkami Pemberdayaan KSM 8/7/2012 8/7/2012 7 57.14% 4,500,000 0 500,000 - 500,000 Karkun Kelurahan Karet Kuningan Pemberdayaan KSM Base Camp Forkami Kelurahan Karet Kuningan 8/15/2012 8/16/2012 7 57.14% 4,500,000 0 420,000 - 420,000 Karkun West ( Pengorganisasian KSM) Java/Banten/ Pemberdayaan KSM Base Camp Forkami DKI Jakarta/ Kelurahan Karet Kuningan 8/30/2012 8/30/2012 6 66.67% 0 0 - - - Karkun GRANTS (Penyususnan RKM 1) Pemberdayaan KSM Base Camp Forkami Kelurahan Karet Kuningan 9/17/2012 9/17/2012 11 54.55% 4,500,000 0 240,000 - 240,000 Karkun (Penyususnan RKM 2) Pemberdayaan KSM Base Camp Forkami Kelurahan Karet Kuningan 9/19/2012 9/19/2012 8 37.50% 4,500,000 0 330,000 - 330,000 Karkun (Penyususnan RKM 1) Pelaksanaan PHAST Kelurahan Karet 9/24/2012 9/24/2012 35 77.14% 9,700,000 0 1,050,000 - 1,050,000 kelurahan Karet Kuningan Kuningan

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On the - Job - Traning For Sanitarian /Puskesmas' West health Promoter/PD PAL Java/Banten/ Jaya's Staff/Kader ( Tindak Base Camp Forkami 9/12/2012 9/12/2012 11 45.45% 9,600,000 0 - 1,100,000 1,100,000 DKI Jakarta/ Lanjut Pelatihan Petugas Karkun GRANTS Lapangan dalam Bidang pemberdayaan dan fasilitai masyarakat ) Pelatihan Ketrampilan Setda Office Floor -4 Fasilitasi dan Motivasi Bagi Kudus District Central 6/19/2012 6/21/2012 53 69.81% 19,500,000 19,011,250 - - 19,011,250 Sanitarian dan PKK Pokja Java IV Kabupaten Kudus Pelatihan Ketrampilan Fasilitasi dan Motivasi Bagi Central Java Bappeda Kab Kendal 7/3/2012 7/5/2012 56 41.07% 19,150,000 19,144,050 0 0 19,144,050 Sanitarian dan Pokja AMPL Kabupaten Kendal Pelatihan Enumerator Ruang Pertemuan PDAM Sensus Pelanggan PDAM Tirta Moedal Kota 8/29/2012 8/29/2012 116 10.34% 17,630,000 15,467,500 0 0 15,467,500 Tirta Moedal Kota Semarang Semarang Grants Procurement- Finance Administration IUWASH East Java Office 7/6/2012 7/6/2012 12 83.33% 2,000,000 0 767,200 92,500 859,700 and Reporting Traning Course Training of Financial East Java Projection (Finpro) and Hotel Klub Bunga Batu 7/15/2012 7/18/2012 30 23.33% 68,890,000 4,083,250 55,750,000 11,081,000 70,914,250 Financial Viability for PDAM staff Training SWOT Sanitasi Hotel Arya, Kota Malang 8/8/2012 8/10/2012 14 28.57% 19,275,000 2,343,200 11,100,000 4,582,000 18,025,200 Pelatihan KSM Ponpes An Nur Kelurahan Sumber 8/30/2012 8/31/2012 26 7.69% 12,207,500 6,075,000 5,700,000 1,450,000 13,225,000 East Java/ Taman Kec. Wonoasih GRANTS Kota Probolingo Pelatihan Surveyor Survey PDPM LPPM-ITS 7/13/2012 7/13/2012 13 30.77% 0 0 325,000 0 325,000 Jalur Pipa Pelatihan untuk Peningkatan Kapasitas Staf Teknis dalam persiapan penyusunan Peta Digital PDAM Jeneponto 7/2/2012 7/3/2012 9 11.11% 1,900,000 0 1,042,500 0 1,042,500 Jaringan Perpipaan Air South Bersih PDAM Kabupaten Sulawesi/ Jeneponto Eastern Pelatihan evaluasi dan Indonesia No budget optimalisasi jaringan PDAM Takalar 7/27/2012 8/16/2012 9 0.00% 0 0 0 0 Needed perpipaan PDAM Takalar Pelatihan Evaluasi dan No budget Optimalisasi Jaringan PDAM Maros 7/30/2012 8/16/2012 9 11.11% 0 0 0 0 Needed Perpipaan PDAM Maros

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Kick Off Meeting for Grants RFA No. 2012-SS- South 001 City of Ambon Hotel Amaris, Ambon 9/17/2012 9/17/2012 40 30.00% 9,540,000 3,200,000 4,200,000 - 7,400,000 Sulawesi/ Traning Course Sanitation Improvement Eastern Project Indonesia GIS training for PDAM Santika Hotel Makassar 9/18/2012 9/21/2012 23 17.39% 92,240,000 1,083,750 52,930,000 25,570,809 79,584,559 Spatial Data Development Socialization of Septage Gedung PU, Jl. Pattimura Management Jakarta, 5 – 7/5/2012 7/6/2012 113 39.82% 115,605,000 3,440,000 67,432,500 0 70,872,500 No.20 - Kebayoran Baru 6 July 2012 USAID WatSan Partners National IUWASH Jakarta Office 7/20/2012 7/20/2012 13 69.23% 500,000 0 0 0 0 Meeting - July 2012 Quarterly Coordination Meeting of IUWASH Tim IUWASH Office - Jakarta 8/6/2012 8/6/2012 22 77.27% 1,600,000 - 500,000 - 500,000 Teknis-August 2012 Whorkshop I - Hotel Mickey Holiday, Penyusunan Buku Putih 6/27/2012 6/28/2012 11 36.36% 15,380,000 - 10,475,000 2,200,000 12,675,000 Berastagi Sanitasi Kota Binjai North Sumatra Seleksi Calon UKM dan Bengkel dalam Program Medan 7/10/2012 7/11/2012 46 13.04% 30,550,000 5,648,500 12,700,000 9,426,654 27,775,154 Pengelolaan Lumpur Tinja Berbasis Masyarakat Workshop Penyusunan Hasil Survey EHRA Tim Siantar Hotel, Pematang 7/11/2012 7/12/2012 21 47.62% 4,805,000 0 3,385,000 1,000,000 4,385,000 Pokja Sanitasi Kota Siantar Pematang Siantar Penyempurnaan DED Workshop IPAL Komunal - Kota Tebing Tinggi 8/4/2012 8/7/2012 5 100.00% 18,650,000 11,800,000 3,550,000 1,500,000 16,850,000 North Sumatra Tebing Tinggi Community Introduction for Climate Change Adaptation Plan With Pematang Siantar 7/12/2012 7/14/2012 54 1.85% 5,850,000 1,243,550 1,592,000 150,000 2,985,550 Construct Infiltration Fonds Sosialisasi Program di Kantor Lurah Pasar Baru 6/13/2012 6/13/2012 30 20.00% 2,410,000 146,000 612,000 1,500,000 2,258,000 Kelurahan Pasar Baru - Tanjung Balai Sosialisasi Program di Kantor Simula Jadi - Kelurahan 6/14/2012 6/14/2012 30 33.33% 2,410,000 146,000 612,000 1,500,000 2,258,000 Tanjung Balai Kantor Lurah Simula Jadi Sosialisasi Program di Kantor Camat - Teluk North 7/14/2012 7/14/2012 27 29.63% 2,410,000 146,000 612,000 1,350,000 2,108,000 Kecamatan Teluk Nibung Nibung Sumatra/ Sosialisasi Program di Kantor Lurah GRANTS Kelurahan Tanjungbalai Tanjungbalai IV - Tanjung 6/15/2012 6/15/2012 25 44.00% 2,410,000 146,000 612,000 1,250,000 2,008,000 kota IV Balai Sosialisasi program Kantor lurah Tambangan 7/2/2012 7/2/2012 22 50.00% 1,850,000 112,000 495,000 1,100,000 1,707,000 Hulu - Tebing Tinggi Sosialisasi Program Kantor lurah badak 7/29/2012 7/29/2012 33 60.61% 1,850,000 60,000 495,000 1,150,000 1,705,000 bejuang - Tebing Tinggi

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North Sosialisasi Program Kantor lurah tanjung Sumatra/ marulak hilir - Tebing 7/27/2012 7/27/2012 22 59.09% 1,850,000 120,000 495,000 1,100,000 1,715,000 GRANTS Tinggi Mini Workshop “Mobilisasi dan bAPPEDA kABUPATEN Penyusunan Strategi 7/10/2012 7/10/2012 65 29.23% 17,650,000 9,732,250 3,270,000 0 13,002,250 SERANG Pelibatan CSR untuk Air Minum dan Sanitasi” Fasilitasi Penyusunan West Perencanaan Sanitasi - Kel. Petojo Utara and Java/Banten/ 5/28/2012 6/18/2012 48 16.67% 19,800,000 15447000 2891000 1000000 19338000 DED Untuk Pelayanan Kel.Petamburan DKI Jakarta Setempat Mini Lokakarya" meningkatkan kualitas dan kemampuan melakukan Kota Bogor 6/7/2012 6/7/2012 27 51.58% 4,561,250 24,000 3,265,900 2,200,000 5,489,900 monitoring dan evaluasi tim STBM Kota Bogor Workshop Alternatif Pembiayaan Mikro bagi MBR untuk mendapatkan Akses Sambungan Air Hotel Mutiara, Lebak 7/17/2012 7/17/2012 33 18.18% 12,900,000 2,750,000 7,785,000 2,750,000 13,285,000 Minum perpipaan PDAM Lebak - Lebak, 17 Juli 2012 West Materi komunikasi PD PAL Jaya Jakarta and Workshop Java/Banten/ Penyedotan Lumpur Tinja Kecamatan Setiabudi 7/18/2012 9/30/2012 61 39.34% 6,675,000 4,279,325 2,400,000 - 6,679,325 DKI Jakarta south Jakarta Penyusunan Rencana Pengembangan Usaha Gedung Sugri Lebak 7/25/2012 7/25/2012 49 10.20% 4,150,000 1,000,000 2,000,000 0 3,000,000 (business plan) PDAM Lebak Penguatan Kelembagaan/Pengelolaan Ruang Rapat Sekda 7/26/2012 8/8/2012 21 47.62% 3,100,000 2,610,250 - - 18,726,800 Sanitasi Kota Bogor West Java/Banten/ Sosialisa Program Kantor Keluarahan 7/27/2012 7/27/2012 52 30.77% 1,800,000 0 1,800,000 - 1,800,000 DKI Jakarta/ peningkatan akses GRANTS Lokakarya Peningkatan Kapasitas Dewan Pengawas PDAM Jawa Tengah (Kota Semarang, Hotel Laras Asri Salatiga 7/3/2012 7/5/2012 20 10.00% 62,710,000 49,933,750 0 0 49,933,750 Surakarta, Kabupaten Semarang, Kendal dan Central Java Kudus) Workshop Evaluasi dan Pemicuan Lanjutan Melalui Dinas Kesehatan Kota Sekolah oleh Sanitarian di 7/17/2012 7/17/2012 30 76.67% 3,000,000 2,540,000 0 0 2,540,000 Surakarta Lingkungan Puskesmas Kota Surakarta

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Workshop Final Corporate Plan PDAM Hotel Bromo View 5/10/2012 5/10/2012 49 12.24% 10,125,000 3,939,200 3,500,000 955,000 8,394,200 Kota Probolinggo Workshop: Identifikasi Permasalahan dan Hotel Kartika Wijaya, 6/26/2012 6/28/2012 12 75.00% 19,202,000 1,709,850 17,352,000 3,600,000 22,661,850 Pemetaan Permasalahan Batu Sanitasi Kab Mojokerto East Java Identifikasi Permasalahan Ruang Pertemuan 7/5/2012 7/5/2012 21 47.62% 3,140,000 100,000 1,000,000 0 1,100,000 Sanitasi Kab Sidoarjo Bappeda Kab Sidoarjo Visioning Workshop Drinking Water and Hotel Santika Malang 7/25/2012 7/26/2012 17 23.53% 15,992,500 931,000 14,274,000 2,750,000 17,955,000 Sanitation Identifikasi Permasalahan Hotel Santika Premiere 7/26/2012 7/27/2012 17 23.53% 17,587,500 1,702,800 14,274,000 2,750,000 18,726,800 Sanitasi Kab Gresik Malang Pembentukan KSM Ponpes An Nur Kelurahan Sumber 7/3/2012 7/3/2012 16 31.25% 2,080,000 650,000 960,000 825,000 2,435,000 Taman Kec. Wonoasih Kota Probolingo Even masyarakat Ponpes An Nur Kelurahan Sumber 8/7/2012 8/7/2012 183 83.06% 4,200,000 1,350,000 2,400,000 775,000 4,525,000 Taman Kec. Wonoasih East Java/ Kota Probolingo Workshop GRANTS Sosialisasi STBM Balai Kelurahan Sumber Taman Kec. Wonasih 8/30/2012 8/30/2012 44 40.91% 2,580,000 2,675,000 1,775,000 725,000 5,175,000 Kota Probolinggo Sosialisasi CBS Program Ponpes An Nur Memecahkan Masalah Kelurahan Sumber Sanitasi Masyarakat 7/7/2012 7/7/2012 39 20.51% 2,580,000 4,120,000 1,700,000 725,000 6,545,000 Taman Kec. Wonoasih melalui STBM di Jawa Kota Probolingo Timur Evaluation - RFA- IUWASH-2012-SS-001 Ambon 7/8/2012 7/12/2012 20 25.00% 18,500,000 408,800 6,080,000 2,050,000 8,538,800 Grants Ambon Workshop Raw Water Sources Protection and Meeting Room of South Sanitation Development 7/9/2012 7/12/2012 41 21.95% 15,820,000 2,760,000 7,900,000 0 10,660,000 Pemerintah Kota Ambon Sulawesi/ surrounding the Sumur Eastern Resapan in Kota Ambon Indonesia Workshop Advokasi Strategi Nasional STBM dan Sinkronisasi Program Kota Jayapura 7/15/2012 7/19/2012 102 30.39% 18,475,000 1,750,000 14,580,000 2,000,000 18,330,000 Para Pelaku Kegiatan AMPL Kota Jayapura Juli 2012

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Workshop on Capacity Building of the PDAM South Supervisory Board in Sulawesi/ Kota Makassar, Parepare, Workshop Hotel Santika Makassar 7/18/2012 7/20/2012 30 3.33% 117,900,000 1,203,000 52,405,000 5,178,000 58,786,000 Eastern Ambon, Jayapura and Indonesia Kabupaten Maros, Takalar, Enrekang, Jeneponto, Jayapura Program Peningkatan Kapasitas PDAM, Dewan Pengawas Dan PDAM Kota Bogor, Stakeholder Kota PDAM Kabupaten Bogor, 7/15/2012 7/19/2012 12 16.67% 80,030,000 - 28,883,910 35,989,959 64,873,869 Pematang Siantar dan dan Kementerian PU / Kota Tanjung Balai Ke BPPSPAM Study Tour North Sumatra PDAM Kota Bogor Dan PDAM Kabupaten Bogor Studi banding pelaksanaan Energy Efficiency PDAM PDAM Tirta Patriot, Tirta Bulian Kota 7/17/2012 7/19/2012 3 0.00% 19,015,000 - 5,290,000 14,997,140 20,287,140 Bekasi Tebingtinggi ke PDAM Tirta Patriot Kota Bekasi Roundtable Meeting top Advocacy Event National Akmani Hotel - Jakarta 6/12/2012 6/13/2012 16 18.75% 20,940,000 - 14,686,100 - 14,686,100 Management PDAM's

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ANNEX 5: ACHIEVEMENT OF IUWASH PMP OUTCOMES, STATUS OF SEPTEMBER 2012

Annex 5.1. Annual Summary of Number of People (HR-1.a.) and Percent Increased of Household (HR1.b.) Get Access to Safe Water Supply

Annex 5.2. Annual Summary of Number of People Get Access to Improved Sanitation Facilities (HR-2)

Annex 5.3. Annual Summary of Decreasing of Water Cost by the Poor (HR-3)

Annex 5.4. Annual Summary of People Trained in IUWASH Training Activities (HR-4)

Annex 5.5. Annual Summary of Household Have Willingness to Pay for Sanitation Improvement (MD-1)

Annex 5.6. Annual Summary of Civil society groups and/or government cadres implementing programs to mobilize improved access to safe drinking water and adequate sanitation (MD-2)

Annex 5.7. Annual Summary of Development of Sanitation for the Poor Toolkit (MD-4)

Annex 5.8. Annual Summary of Achievement of PDAM Management Index Score (IC-1)

Annex 5.9. Annual Summary of Development of Debt Restructuring Plan (IC-2)

Annex 5.10. Annual Summary of Improvement of PDAM Credit Worthiness (IC-3)

Annex 5.11. Annual Summary of Local Government Implementing Integrated Sanitation Program (IC-5)

Annex 5.12. Annual Summary of Achievement of Local Government Priority to Support WatSan Sector (EE-1) - Local Government Budget

Annex 5.13. Annual Summary of Achievement of Local Government Priority to Support WatSan Sector (EE-1) - Supportive Policy

Annex 5.14. Annual Summary of Achievement of Local Government Priority to Support WatSan Sector (EE-1)

Annex 5.15. Annual Summary of Achievement of PDAMs or Local Government Obtain Access to Long-term Fuding for WatSan Sector (EE-2)

Annex 5.16. Annual Summary of Achievement of Financial Resources Accessed by Service Providers from PPP to Support the Expansion of Improved WatSan Services (EE-3)

Annex 5.17. Annual Summary of Achievement of Low Income Households Accessing Micri Finance for Household Improvements in WatSan (EE-4)

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Indonesia Urban Water, Sanitation and Hygiene (IUWASH) Annex 5.1. Annual Summary of Number of People (HR-1.a.) and Percent Increased of Household (HR1.b.) Get Access to Safe Water Supply Status: September 2012

Baseline (Year 2011) Achievement of Year 2012

PDAM Connection PDAM Connection TOTAL No Province Non PDAM / TOTAL increased Households In Comm Based Domestic Social Commercial Total Domestic Social Comercial Total Connection (hh) Households (per PDAM Coverage Province) Area (*) A North Sumatra 1 PDAM Tirtanadi Kota Medan 362,870 5,610 42,887 411,367 372,101 5,608 44,705 422,414 N/A 481,275 2 PDAM Tirta Sari Kota Binjai 10,107 173 1,232 11,512 10,155 176 1,271 11,602 N/A 56,674 3 PDAM Tirta Kualo Kota Tanjung Balai 15,556 348 1,806 17,710 15,780 352 1,835 17,967 N/A 12,188 33,022 4 PDAM Tirta Bulian Kota Tebing Tinggi 7,951 217 1,073 9,241 8,145 221 1,076 9,442 N/A 34,713 5 PDAM Tirta Uli Kota Pematang Siantar 52,821 526 1,291 54,638 53,197 515 1,519 55,231 N/A 54,872 B West Java 6 PDAM Tirta Pakuan Kota Bogor 93,360 1,649 4,606 99,615 97,127 1,702 4,692 103,521 N/A 234,000 7 PDAM Tirta Patriot Kota Bekasi 12,597 48 69 12,714 13,363 28 28 13,419 N/A 7,318 599,061 8 PDAM Tirta Tarum Kabupaten Karawang 45,983 236 1,883 48,102 48,623 237 1,949 50,809 N/A 343,212 C Banten 9 PDAM Tirta Kerta Raharja Kabupaten Tanggerang 103,490 962 4,307 108,759 120,092 962 3,542 124,596 N/A 414,019 16,150 10 PDAM Tirta Al Bantani Kabupaten Serang 23,073 364 3,832 27,269 23,053 369 4,160 27,582 N/A 191,321 D Central Java 11 PDAM Tirta Moedal Kota Semarang 126,217 2,486 7,336 136,039 128,486.0 2,513.0 7,776.0 138,775 N/A 401,391 12 PDAM Kota Surakarta 48,921 1,015 5,239 55,175 49,205.0 1,017.0 5,226.0 55,448 N/A 141,289 13 PDAM Kabupaten Kudus 22,778 619 681 24,078 23,772.0 646.0 684.0 25,102 N/A 7,501 116,336 14 PDAM Tirta Panguripan Kabupaten Kendal 44,043 1,143 630 45,816 46,209.0 1,172.0 655.0 48,036 N/A 147,067 15 PDAM Kabupaten Semarang 24,086 812 2,879 27,777 25,218.0 826.0 2,981.0 29,025 N/A 150,553 E East Java 16 PDAM Kabupaten Gresik 63,778 866 2,373 67,017 64,778 871 2,477 68,126 N/A 179,128 17 PDAM Kabupaten Lamongan 11,392 149 710 12,251 11,440 149 710 12,299 N/A 182,006 18 PDAM Kabupaten Sidoarjo 93,802 810 5,217 99,829 95,667 815 5,264 101,746 N/A 4,096 309,295 19 PDAM Kabupaten Mojokerto 11,883 534 214 12,631 12,528 542 219 13,289 N/A 164,553 20 PDAM Kota Probolinggo 14,693 562 747 16,002 15,026 579 761 16,366 N/A 50,349

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ANNUAL PROGRESS REPO RT 2 OCTOBER 2011 – SEPTEMBER 2012 QUARTERLY PROGRESS REPORT 6 JULY – SEPTEMBER 2012

Baseline (Year 2011) Achievement of Year 2012

TOTAL PDAM Connection PDAM Connection No Province Non PDAM / TOTAL increased Households In Comm Based Domestic Social Commercial Total Domestic Social Comercial Total Connection (hh) Households (per PDAM Coverage Province) Area (*) F South Sulawesi 21 PDAM Tirta Massenrempulu, Kabupaten Enrekang 5,337 16 55 5,408 6,168 7 59 6,234 N/A 25,555 1,384 22 PDAM Kota Pare-Pare 16,046 87 316 16,449 16,439 83 485 17,007 N/A 28,888 G Eastern Indonesia 23 PDAM Ambon Municipality 8,145 257 273 8,675 8,809 179 215 9,203 N/A 73,296 24 PDAM Jayapura 24,005 542 2,480 27,027 24,714 537 2,138 27,389 N/A 890 75,616

TOTAL PDAM Connection 1,242,934 20,031 92,136 1,355,101 1,290,095 20,106 94,427 1,404,628 -

TOTAL People access to Clean Water 6,214,670 400,620 460,680 7,075,970 6,450,475 402,120 472,135 7,324,730 - TOTAL People access to Safe Water Supply during this reporting period 248,760 TOTAL Target over the life of project 2,000,000

Percent of to-date Achievement Toward the Target over the life of project 12.44%

TOTAL Household increased access to Safe Water Supply during this reporting period 49,527

TOTAL household in the coverage area of PDAM during in this reporting period 4,487,491

Percent increase of household increased access to Safe Water Supply during this reporting period 1.10%

(*) Based on Susenas Data 2010. PDAM working in district setting do not cover whole sub-districts but usually about 60% of total households in the district are considered coverage area of PDAM (Ministry of Public Work definition)

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ANNUAL PROGRESS REPORT 2 OCTOBER 2011 – SEPTEMBER 2012 QUARTERLY PROGRESS REPORT 6 JULY – SEPTEMBER 2012

Indonesia Urban Water, Sanitation and Hygiene (IUWASH) Annex 5.2. Annual Summary of Number of People Get Access to Improved Sanitation Facilities (HR-2) Status: September 2012

A. Individual System Number of Household Total Household in City/ Sub- Benefiting from the No Specific site the Site where the District District Improved System System Developed Individual Toilet Shared Latrine East Java Kota Wonoasih 1 RW 2, Kel. Kedunggaleng 19 0 158 Probolinggo Kedopok 2 RW 7, Kel. Jrebeng Lor 7 0 246 Kab. Jetis 3 Dusun Sidoduwur, Desa Parengan 7 0 189 Mojokerto Mojoanyar 4 Dusun Tlasih, Desa Ngarjo 10 0 225 Sooko 5 Dusun Karangnongko, Desa Mojoranu 14 0 301

Kab. Modo 6 Dusun Lebak, Desa Mojorejo 6 0 158 Lamongan 7 Dusun Nangkrok, Desa Medalem 13 0 132

8 Dusun Pulorejo, Desa Sumberagung 3 0 57

9 Dusun Nglayut, Desa Kedungpengaron 7 0 170

South Sulawesi/ Eastern Indonesia Kab. 10 Kel. Empowang Utara 92 0 460 Jeneponto 11 Kel. Tolo Timur 4 0 20 12 Kel.Biringkassi 5 0 25 13 Desa Balangbaru 19 0 95 14 Kel. Monro-monro 14 0 70 15 Desa Bulusibatang 20 0 100 16 Desa Karelayu 44 0 220 17 Desa Bulo-Bulo 8 0 40 18 Desa Jombe 109 0 545 19 Desa Kapita 109 0 545 20 Kel.Benteng 7 0 35 21 Desa Kassi 23 0 115 22 Desa Tuju 15 0 75 23 Desa Camba-Camba 2 0 10 Total Household Connected to individual systems during PY 2012 557 Total Household in the site where he system developed through individual system 3991 Percent increased of Household in the site where he system developed through 13.96%

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B. Communal System Number of Household Total Household in City/ Sub- No Specific site Improved Improved the Site where the District District Communal Public Toilet System Developed North Sumatera Kota Datuk Br 1 Link. IX, Kel. Semula Jadi 0 8 189 Tanjungbalai Timur

Datuk Br 2 Link. III, Kel. Sei Merbau 0 15 212 Timur 3 Link. III. Kel. Beting Kuala Kapias 0 22 235 Sei Tualang 4 Link I. Kel. Pasar Baru 0 19 235 Kota Tebing Padang 5 Link. II, Kel. Tambangan Hulu 0 13 144 Tinggi Hilir 6 Link. I, Kel. Tebing Tinggi 0 3 275 Rambutan 7 Link. I, Kel. Tanjung Marulak Hilir 0 9 225 8 Link. II, Kel. Tanjung Marulak Hilir 0 18 223 South Sulawesi/ Eastern Indonesia Kota Ambon Sirimau 9 Dusun Kayu Tiga, Desa Soya, Kec. 0 46 230 Sirimau Kota Jayapura 10 Kel. Ardipura, District Jayapura Selatan 0 33 165 Jayapura Selatan Total Household Connected to improved communal systems during PY 2012 186 Total Household in the site where he system developed through improved communal 2133 systems during PY 2012 Percent Household increased access in the site where he system developed through 8.72% communal system during PY2012 C. City Sewerage System Number of Household Benefiting from the Total Household in City/ Name of No Operator Improved System the Site where the District System Small-scale System Developed City Sewerage Sewerage North Sumatera Kota Medan IPlAL 1 PDAM Tirtanadi 1943 0 35000 Cemara Central Java Kota IPAL 2 PDAM Kota Surakarta 60 0 10000 Surakarta Semanggi Total Household Connected to city sewerage systems during PY 2012 2003 Total Household in the site where he system developed through city sewerage system 45000 during PY 2012 Percent Household get increased access to improved sanitation services through 4.45% communal system during PY2012 Indicator HR-2.b. Percent Household Get Increased Access to Improved Sanitation Facilities Total Household Connected to improved sanitation systems during PY 2012 2746 Total Household where the improved facilities constructed during PY 2012 51124 Percent Household get increased access to improved sanitation services during PY2012 5.37% Indicator HR-2.a. Number of Peole Get Increased Access to Improved Sanitation Facilities Total people get increased access to improved sanitation facilities during PY 2012 13730 Total people get access to improved sanitation systems during previous year 0 To-date achievement of people get increased access to improved sanitation services 13730

Target of people get increased access to improved sanitation facilities 200000 Percent of to-date achievement over the life of the project 6.87%

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Indonesia Urban Water, Sanitation and Hygiene (IUWASH) Annex 5.3. Annual Summary of Decreasing of Water Cost by the Poor (HR-3) Status: September 2012

Type of Water for the Water Cost Survey Water Cost (Rp.) Poor Program Developed Decreasing Province/ Sample/ Indicator (*) of Water Remark City Micro Master Before Having After Having Time Population Cost Credit Meter PDAM Connection PDAM Connection (HH) East Java/ Clean Water 15877 25910 63% Refer to general results the water cost is increase by 63% Kab √ Sep-12 45/113 Drinking Water 27255 15178 -44% but we include the drinking water only the result shows a Mojokerto Total 43132 41088 -5% decreased by 5% Central Java/ Clean Water 75000 27000 -64% The water cost of clean water is decreased by 64% and Kab. Kudus decreased 32% for specifically drinking water. From the √ Sep-12 280/775 Drinking Water 16250 11000 -32% combination of clean water and drinking water, it shows a Total 91250 38000 -58% decreased of 58% Average of water cost decreased during PY 2012 -32%

Note: (*) Clean Water defines as the water use for bathing, cleaning, cooking and drinking, while the drinking water is a specific water for drinking water to add to clean water they use for drinking and cooking. Usually it is mineral water or refill water

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Indonesia Urban Water, Sanitation and Hygiene (IUWASH) Annex 5.4. Annual Summary of People Trained in IUWASH Training Activities (HR-4) Status: September 2012

Total People Trained based on Type of training Total Average Total Budget of Women Spent for Quarter Region Focus Group Training of Training Workshop Study Tour Advocacy TOTAL Participation Training Discussion Trainers Course Event (%) Activities North Sumatra 34 0 32 222 0 0 288 West Java/DKI 0 0 62 112 0 0 174 Jakarta/Banten First Quarter National 116 0 0 0 0 0 116 32.65% $18,692.84 (Oct - Dec 11) Central Java 0 0 0 30 0 0 30 East Java 27 22 90 162 0 94 395 South Sulawesi/ 85 0 71 0 0 0 156 Eastern Indonesia Total 262 22 255 526 0 94 1159

North Sumatra 83 101 30 299 0 65 578 West Java/DKI 31 0 54 204 0 0 289 Jakarta/Banten Second National 37 0 0 0 0 0 37 Quarter (Jan - 33.42% $64,915.47 Central Java 182 0 67 136 0 77 462 Mar 12) East Java 259 0 111 237 0 0 607 South Sulawesi/ 129 23 181 295 0 0 628 Eastern Indonesia Total 721 124 443 1171 0 142 2601

North Sumatra 0 13 209 362 97 0 681 West Java/DKI 131 0 88 195 55 0 469 Jakarta/Banten Third Quarter National 35 0 0 4 40 0 79 30.59% $150,791.27 (Apr - Jun 12) Central Java 234 0 3745 438 0 103 4520 East Java 364 0 131 364 20 0 879 South Sulawesi/ 339 77 238 155 0 0 809 Eastern Indonesia Total 1103 90 4411 1518 212 103 7437

North Sumatra 176 0 667 326 15 0 1184 West Java/DKI 150 0 188 356 0 0 694 Jakarta/Banten Fourth National 0 0 85 148 0 16 249 Quarter (Jul - 43.63% $133,616.97 Central Java 77 0 225 50 0 0 352 Sep 12) East Java 159 0 95 398 0 0 652 South Sulawesi/ 118 105 90 193 0 0 506 Eastern Indonesia Total 680 105 1350 1471 15 16 3637

Total achievement of people trained in the IUWASH training related activities during FY 2012 14,834 Average of women participated in the IUWASH training training related activities during in FY 2012 35.07% Total achievement of budget spent for the the IUWASH training training related activities during in FY 2012 $368,016.55

Total achievement of people trained in the IUWASH training training related activities through FY 2011 417 Average of women participated in the IUWASH training training related activities through FY 2011 31.88% Total achievement of budget spent for the IUWASH training training related activities through FY 2011 $ 4,445.00

To-date achievement of people trained in the IUWASH training training related activities 15,251 To-date achievement of average of women participated in the IUWASH training training related activities 33.48% To-date achievement of budget spent for the IUWASH training training related activities $ 372,461.55

Total Target of People Trained in the IUWASH training training related activities over the life of the project 50,000 Percentage of people trained in the IUWASH training training related activities 30.50%

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Indonesia Urban Water, Sanitation and Hygiene (IUWASH) Annex 5.5. Annual Summary of Household Have Willingness to Pay for Sanitation Improvement (MD-1) Status: September 2012

Information on Improved Sanitation System Developed Number of Household Regional City/District No Have Willingness to Remarks Individual/ STBM Communal System City Sewerage Sludge removal Pay North Sumatra Kota Medan 1 IPAL Cemara 1943 Monthly Fee; It is about 20% of water bill - The average fee of is between IDR 5,000 to IDR 10,000 Jawa Tengah Kota Surakarta 2 IPAL Semanggi 60 - The actual fee for hotel is based on number of rooms. In average the fee is between IDR 50,000 to IDR 300,000 Dsn. Karangnongko, The cost cotributed to construct individual toilet is 3 Desa Mojoranu, Kec. 14 between Rp. 650,000 and Rp. 1.150,000 Sooko Jawa Timur Kabupaten Mojokerto Dusun Tlasih, Desa The cost cotributed to construct individual toilet is 4 10 Ngarjo, Kec. Mojoanyar between Rp. 1,500,000 and Rp. 2,000,000 Dusun Tlasih, Desa The cost cotributed to construct individual toilet is 5 7 Ngarjo, Kec. Mojoanyar Rp. 2,000,000 RT/RW 004/009, Dsn Two household contributed for cost construction Sulawesi Selatan/ Kota Ambon 6 Kayu Tiga, Ds. Soya, Kec. 46 for Rp. 175,000 plus willingness to pay for regular Indonesia Timur Sirimau monthly fee for amount Rp. 5,000 to Rp. 7,500 18 household contributed several expenses during RT/RW 03/05, the construction of the facility such as labor cots for Sulawesi Selatan/ Kelurahan Ardipura, cleaning the land, digging, roan concrete, water Kota Jayapura 7 33 Indonesia Timur Kecamatan Jayapura installation, transportation of materials, buy snacks. Selatan Plus willingness to pay for monthly fee for amount Rp. 10,000 Total household have willingness to pay for sanitation improvement during FY 2012 2,113 Total household have willingness to pay for sanitation improvement during previous year 0 To-date achievement of household have willingness to pay for sanitation improvement 2113 Total Target of household have willingness to pay for sanitation improvement over the life of the project 40000 Percent To-date Achievement of household have willingness to pay for sanitation improvement 5.28%

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Indonesia Urban Water, Sanitation and Hygiene (IUWASH) Annex 5.6. Annual Summary of Civil society groups and/or government cadres implementing programs to mobilize improved access to safe drinking water and adequate sanitation (MD-2)

Status: September 2012

Number of Regional City/District Government Civil Society Remarks Cadre Group

The government cadre mostly the sanitarian, West Java/ Kota Bogor 10 0 bidan, perawat and puskesmas staff who DKI/Banten implement STBM Program funded by APBD

The government cadre mostly the sanitarian who Kota Probolinggo 4 0 implement STBM Program funded by BOK (Bantuan Operasional Kesehatan) and IUWASH

The government cadre mostly the sanitarian who Kab. Sidoarjo 2 0 implement STBM Program funded by IUWASH East Java

The government cadre mostly the sanitarian who Kab. Mojokerto 4 0 implement STBM Program funded by IUWASH

The government cadre mostly the sanitarian who Kab. Lamongan 1 0 implement STBM Program funded by IUWASH

Sulawesi The government cadre mostly the sanitarian who Selatan/ implement STBM Program funded by BOK Kab. Jeneponto 14 0 Indonesia (Bantuan Operasional Kesehatan) of Jeneponto Timur LG

Total government cadres implementing program to mobilize 35 access to safe drinking water and adequate sanitation during FY 2012 Total government cadres implementing program to mobilize 0 access to safe drinking water and adequate sanitation during previous year To-date achievement of government cadres implementing 35 program to mobilize access to safe drinking water and adequate sanitation Total Target of government cadres implementing program to mobilize access to safe drinking water and adequate sanitation over the life of the project 100 Percent To-date Achievement of government cadres 35.00% implementing program to mobilize access to safe drinking water and adequate sanitation

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Indonesia Urban Water, Sanitation and Hygiene (IUWASH) Annex 5.7. Annual Summary of Development of Sanitation for the Poor Toolkit Status: September 2012

Steps of Development of Status To-date Progress Sanitation for the Poor Toolkit 1 Development of the toolkit On-Going Conducted inventory of reference documents outline that consisted of implementation manuals, technology references, promotional guideline, and similar materials from a wide array of organizations and projects active in supporting the GOI in sanitation development 2 Writing of the toolkit Not Started Yet N/A 3 Consultation of the toolkit On-Going Conducted two consultancies directly related developed with IUWASH to toolkit development to the MOH and the partners National Pokja AMPL as well as with the USAID-funded High Five Kelurahan program which is implemented by CCPI. The consultation aimed to ensure strong levels of buy-in from sector stakeholders and have clear guidance to the process will obtain on the development of the toolkit. 4 Finalization of the toolkit Not Started Yet N/A through editing and lay-outing of the toolkit 5 Launching of the toolkit Not Started Yet N/A developed

Total Sanitation for the Poor Toolkit developed 0 during FY 2012

Total Sanitation for the Poor Toolkit developed 0 during previous Quarter

To-date achievement of Sanitation for the Poor 0 Toolkit Developed

Total Target of the development of Sanitation for the Poor Toolkit over the life of the project 1 Percent To-date Achievement of CSO Report on 0.00% PDAM Operation and Performance

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Indonesia Urban Water, Sanitation and Hygiene (IUWASH) Annex 5.8. Annual Summary of Achievement of PDAM Management Index Score (IC-1) Status: September 2012

SCORING % INCREASED OF PDAM PERFORMANCE No Province/PDAM 2012 2013 2014 2015 2016 Baseline Sep-12 Mar-13 Sep-13 Mar-14 Sep-14 Mar-15 Sep-14 Mar-16 Mar Sep Mar Sep Mar Sep Mar Sep Mar A North Sumatra 1 PDAM Tirtanadi Kota Medan 50.5 57.7 N/A N/A N/A N/A N/A N/A N/A N/A 14.26 N/A N/A N/A N/A N/A N/A N/A 2 PDAM Tirta Sari Kota Binjai 25.3 26.9 N/A N/A N/A N/A N/A N/A N/A N/A 6.32 N/A N/A N/A N/A N/A N/A N/A 3 PDAM Tirta Kualo Kota Tanjung Balai 34.5 37.5 N/A N/A N/A N/A N/A N/A N/A N/A 8.70 N/A N/A N/A N/A N/A N/A N/A 4 PDAM Tirta Bulian Kota Tebing Tinggi 26 27 N/A N/A N/A N/A N/A N/A N/A N/A 3.85 N/A N/A N/A N/A N/A N/A N/A 5 PDAM Tirta Uli Kota Pematang Siantar 29.4 29.8 N/A N/A N/A N/A N/A N/A N/A N/A 1.36 N/A N/A N/A N/A N/A N/A N/A

B West Java 6 PDAM Tirta Pakuan Kota Bogor 61.1 69.3 N/A N/A N/A N/A N/A N/A N/A N/A 13.42 N/A N/A N/A N/A N/A N/A N/A 7 PDAM Tirta Patriot Kota Bekasi 42.2 50.5 N/A N/A N/A N/A N/A N/A N/A N/A 19.67 N/A N/A N/A N/A N/A N/A N/A 8 PDAM Tirta Tarum Kabupaten Karawang 27.9 42.6 N/A N/A N/A N/A N/A N/A N/A N/A 52.69 N/A N/A N/A N/A N/A N/A N/A

C Banten 9 PDAM Tirta Kerta Raharja Kabupaten Tanggerang 49.4 51.8 N/A N/A N/A N/A N/A N/A N/A N/A 4.86 N/A N/A N/A N/A N/A N/A N/A 10 PDAM Tirta Al Bantani Kabupaten Serang 37.6 42.6 N/A N/A N/A N/A N/A N/A N/A N/A 13.30 N/A N/A N/A N/A N/A N/A N/A

D Central Java 11 PDAM Tirta Moedal Kota Semarang 47.7 53.1 N/A N/A N/A N/A N/A N/A N/A N/A 11.32 N/A N/A N/A N/A N/A N/A N/A 12 Kota Surakarta 50.7 52.5 N/A N/A N/A N/A N/A N/A N/A N/A 3.55 N/A N/A N/A N/A N/A N/A N/A 13 Kabupaten Kudus 56.3 63.7 N/A N/A N/A N/A N/A N/A N/A N/A 13.14 N/A N/A N/A N/A N/A N/A N/A 14 PDAM Tirta Panguripan Kabupaten Kendal 40.8 44.2 N/A N/A N/A N/A N/A N/A N/A N/A 8.33 N/A N/A N/A N/A N/A N/A N/A 15 Kabupaten Semarang 45.4 55.3 N/A N/A N/A N/A N/A N/A N/A N/A 21.81 N/A N/A N/A N/A N/A N/A N/A

E East Java 16 Kabupaten Gresik 41.7 51.4 N/A N/A N/A N/A N/A N/A N/A N/A 23.26 N/A N/A N/A N/A N/A N/A N/A 17 Kabupaten Lamongan 38.3 40.3 N/A N/A N/A N/A N/A N/A N/A N/A 5.22 N/A N/A N/A N/A N/A N/A N/A 18 Kabupaten Sidoarjo 58.9 69.3 N/A N/A N/A N/A N/A N/A N/A N/A 17.66 N/A N/A N/A N/A N/A N/A N/A 19 Kabupaten Mojokerto 31.8 42.9 N/A N/A N/A N/A N/A N/A N/A N/A 34.91 N/A N/A N/A N/A N/A N/A N/A 20 Kota Probolinggo 40.2 42.6 N/A N/A N/A N/A N/A N/A N/A N/A 5.97 N/A N/A N/A N/A N/A N/A N/A

F South Sulawesi 21 PDAM Tirta Massenrempulu, Kabupaten Enrekang 22.5 26.5 N/A N/A N/A N/A N/A N/A N/A N/A 17.78 N/A N/A N/A N/A N/A N/A N/A 22 PDAM Kota Pare-Pare 29.8 35.6 N/A N/A N/A N/A N/A N/A N/A N/A 19.46 N/A N/A N/A N/A N/A N/A N/A

G Eastern Indonesia 23 PDAM Ambon Municipality 25 25.3 N/A N/A N/A N/A N/A N/A N/A N/A - N/A N/A N/A N/A N/A N/A N/A 24 PDAM Jayapura 39 42 N/A N/A N/A N/A N/A N/A N/A N/A 7.69 Total PDAM Supported by IUWASH 24 N/A N/A N/A N/A To Date of average of % increased of the PDAM 12.64 N/A N/A N/A N/A Performance Index

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Indonesia Urban Water, Sanitation and Hygiene (IUWASH) Annex 5.9. Annual Summary of Development of Debt Restructuring Plan (IC-2) Status: September 2012

No Region PDAM Status Remarks Development of New Debt Restructuring Plan 1 Completed Approved by Ministry of Finance and first monitoring to PDAM Tirtanadi Medan use 2012 financial report North Sumatra 2 PDAM Kab. Langkat Not Started Yet 3 PDAM Kab. Asahan Not Started Yet 4 PDAM Kab. Lamongan Completed Completed business plan; approved by mayor and DPRD; East Java submitted to MoF. Minor revision required. 5 PDAM Kab. Malang Not Started Yet 6 PDAM Kota Parepare In Progress Proposal is being prepared by IUWASH and PDAM 7 PDAM Kab. Enrekang In Progress 8 PDAM Kab. Maros Completed Completed business plan; approved by mayor and DPRD; SSEI submitted to MoF. Minor revision required. 9 PDAM Kab. Jeneponto Not Started Yet 10 PDAM Kab. Sidrap Not Started Yet 11 PDAM Kota Ambon Not Started Yet Monitoring of Implementation of Debt Restructuring Program 13 PDAM Kota Tanjungbalai In Progress 14 PDAM Kota Tebingtinggi In Progress 15 North Sumatra PDAM Kota Pematang In Progress Siantar 16 PDAM Kota Sibolga In Progress 17 West Java/ PDAM Kab. Karawang In Progress 18 DKI/ Banten PDAM Kab. Tangerang In Progress 19 PDAM Kota Semarang In Progress Second monitoring by IUWASH in November 2012 20 PDAM Kota Surakarta In Progress Central Java 21 PDAM Kab. Semarang In Progress 22 PDAM Kab. Grobogan In Progress 23 PDAM Kab. Gresik In Progress 24 East java PDAM Kab. Mojokerto In Progress 25 PDAM Kab. Malang In Progress 26 PDAM Kota Makassar In Progress SSEI 27 PDAM Jayapura In Progress

Total PDAM Supported on the development of Debt 3 Total PDAM Supported on the development of Debt 0 To-date achievement of PDAM Supported on the development 3 Total Target of PDAM Supported on the development of Debt 20 Percent To-date Achievement of PDAM Supported on the 15.00%

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Indonesia Urban Water, Sanitation and Hygiene (IUWASH) Annex 5.10. Annual Summary of Improvement of PDAM Credit Worthiness (IC-3) Status: September 2012

CWL Rating Region No PDAM Baseline Remarks Progress (2011) 1 1 Plus N/A • PDAM’s creditworthiness weaknesses include financial ratio and its worst tariff condition. No tariff adjustment for last 3 years and lack of stakeholder’s support impacted to North PDAM Kota some aspects. Raw water issue needs for improvement in Sumatra Pematang Siantar term of planning and protection. • Strengths are contributed by customer size allows to have rapid grow. 2 PDAM Kota Bogor N/A The PDAM’s creditworthiness is bolstered by its very strong West Java/ financial status, including debt repayment, cash flow, and DKI/ Banten cost-recovery tariff. It also has extensive coverage and solid technical operations 3 PDAM Kota 2 Plus N/A The credit strengths of the PDAM include cost recovery Surakarta tariff, regular tariff adjustments, and extensive existing coverage accompanied by potential to add more customers, and strong management and planning capacity. Credit weaknesses include recent missed debt repayments, poor cash flow, and lack of support from the local gov’t. Central Java 4 PDAM Kabupaten 3 Flat N/A Credit strengths include no long term debt, adequate Kendal liquidity, strong financial ratios, and solid local gov’t. support; The greatest credit weakness is that tariff adjustments have not been carried out on a regular basis in accordance with the business plan.

5 PDAM Kab. Gresik 2 Plus N/A - Credit strengths include clean debt history, a strong customer base, and solid technical operations (including low East java nonrevenue water);

- Credit weaknesses include low debt reserves, weak cash flow, and irregular tariff adjustments.

6 PDAM Kota 2 Plus N/A - Credit strengths include a strong customer base, regular Parepare tariff adjustments, and supportive operating procedures. SSEI - Credit weaknesses include low cash flow, recently missed loan payments, and a high rate of nonrevenue water.

7 PDAM Kab. Maros 2 Minus N/A - Credit strengths include debt reserves and production capacity;

SSEI - Credit weaknesses include loan repayment rates over the last few years, cash flow, financial ratios, nonrevenue water, and local government support. Total PDAM with Improved Credit Rating during FY 2012 0 Total PDAM with Improved Credit Rating during previous 0 To-date achievement of PDAM with Improved Credit Rating 0 Total Target of PDAM with Improved Credit Rating over the 20 Percent To-date Achievement of PDAM with Improved 0.00%

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Indonesia Urban Water, Sanitation and Hygiene (IUWASH) Annex 5.11. Annual Summary of Local Government Implementing Integrated Sanitation Status: September 2012

Status Regional No City/District City Sanitation Strategy Implementation of Sanitation (CSS) Program 1 Kota Binjai Support PPSP 2012 by IUWASH Planning small scale sewerage North 2 Kota Tebing Tinggi Already has CSS Communal system and city sewerage Sumatra 3 Kota Pematangsiantar Support PPSP 2012 by IUWASH Planning for IPLT / sludge Management 4 Kota Tanjungbalai Already has CSS Communal system Individual system, communal system (UPTD 5 Kota Bogor Already has CSS development) and sludge management West Java/ 6 Kabupaten Bekasi Support PPSP 2012 by IUWASH Communal system DKI/Banten 7 Kabupaten Karawang Support PPSP 2012 by IUWASH Sludge management 8 Kabupaten Tangerang Support PPSP 2012 by IUWASH Communal system 9 Kabupaten Serang Already has CSS Individual and Communal system Individual system, communal system, 10 Kota Surakarta Already has CSS sewerage (promotion) and sludge Jawa Tengah management + USRI 11 Kabupaten Kendal Support PPSP 2012 by IUWASH Communal system + USRI 12 Kabupaten Lamongan Support PPSP 2012 by IUWASH Individual system + USRI 13 Kabupaten Sidoarjo Already has CSS Individual system + USRI Jawa Timur Individual system, communal system and 14 Kota Probolinggo Already has CSS sludge management + USRI Communal system and city sewerage 15 Kota Makassar Review CSS by IUWASH (promotion and UPTD) + USRI Sulawesi 16 Kabupaten Maros Support PPSP 2012 by IUWASH Not started yet Selatan/ 17 Kota Parepare Already has CSS Communal system , UPTD Indonesia 18 Kota Ambon Review CSS by IUWASH Communal system, UPTD Timur 19 Kota Jayapura Review CSS by IUWASH Communal system, UPTD 20 Kabupaten Jayapura Review CSS by IUWASH Not started yet Total Local Government Implementing Integrated Sanitation 0 Total Local Government Implementing Integrated Sanitation 0 To-date achievement of Local Government Implementing Integrated 0 Total Target of Local Government Implementing Integrated 20 Percent To-date Achievement of Local Government Implementing 0.00%

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Indonesia Urban Water, Sanitation and Hygiene (IUWASH) Annex 5.12. Summary of Annual Achievement of Local Government Priority to Support Watsan Sector (EE-1) - Local Government Budget Status: September 2012

Total Local Government Budget/APBD (In Million IDR) No City Remarks Baseline (*) Year 2012 Year 2013 Year 2014 Year 2015 Year 2016 A. North Sumatra 1 Kota Medan 2,476,411 no information no information 2 Kota Binjai 445,157 652,252 47% Increase 3 Kota Tebing Tinggi 401,608 347,610 Decreased 4 Kota Pematang Siantar 526,023 657,341 25% Increase 5 Kota Tanjung Balai 401,608 484,903 21% Increase B. West Java 6 Kota Bogor 1,053,195 1,400,000 33% Increase 7 Kota Bekasi 1,906,125 2,017,909 6% Increase 8 Kabupaten Bekasi 1,700,000 2,200,000 29% Increase 9 Kabupaten Karawang 1,977,728 1,270,710 Decreased C. Banten 10 Kab. Tangerang 2,055,104 2,924,401 42% Increase 11 Kab. Serang 1,249,092 1,513,852 21% Increase D. Central Java 12 Kota Surakarta 911,568 1,198,484 31% Increase 13 Kota Semarang 1,654,248 no information no information 14 Kab. Semarang 874,682 942,876 8% Increase 15 Kab. Kudus 951,183 1,191,125 25% Increase 16 Kab. Kendal 950,402 1,164,277 23% Increase

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Total Local Government Budget/APBD (In Million IDR) No City Remarks Baseline (*) Year 2012 Year 2013 Year 2014 Year 2015 Year 2016 E. East Java 17 Kab. Gresik 1,178,051 1,474,708 25% Increase 18 Kab. Lamongan 1,019,315 1,432,606 41% Increase 19 Kab. Mojokerto 1,008,851 1,165,492 16% Increase 20 Kab. Sidoarjo 1,654,958 2,189,901 32% Increase 21 Kota Probolinggo 542,160 597,984 10% Increase F. South Sulawesi 22 Kota Makassar 1,368,496 1,678,886 23% Increase 23 Kab. Maros 559,667 708,902 27% Increase 24 Kab. Takalar 490,852 684,175 39% Increase 25 Kota Parepare 497,880 628,329 26% Increase 26 Kab. Enrekang 467,280 595,585 27% Increase 27 Kab. Jeneponto 510,984 566,603 11% Increase G. Eastern Indonesia 28 Kota Ambon 571,060 771,523 35% Increase 29 Kota Jayapura 226,983 294,278 30% Increase 30 Kab. Jayapura no information no information no information (*) The baseline figure is taken from last 3 years (2009, 2010 and 2011) of APBD budget to support the development of watsan sector.

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Indonesia Urban Water, Sanitation and Hygiene (IUWASH) Annex 5.13. Annual Summary of Achievement of Local Government Priority to Support Watsan Sector (EE-1) - Supportive Policy Status: September 2012

Achievement of the Development of Improved Policy of Watsan Sector City No Name of Policy Subject of Policy Remarks Mar-12 Sep-12 Mar-13 Sep-13 Mar-14 Sep-14 Mar-15 Sep-15 Mar-16 Sep-16 A. West Java Kota Bogor 1 Perda No. 16 Tahun 2011 tentang PDAM Organization C Signed on 7 Perusahaan Daerah Air Minum December (PDAM) Tirta Pakian Kota Bogor 2011 2 Perda no. 17 Tahun 2012 tentang PDAM Management C Signed on 7 Pengelolaan Perusahaan Daerah December Air Minum (PDAM) Tirta Pakuan 2011 Bogor 3 Perda No. 20 Tahun 2011 tentang PDAM Equity from the Local C Signed on 20 Perubahan atas Perda Kota Bogor Government of Kota Bogor December No. 7 Tahun 2010 tentang 2011 Penyertaan Modal Daerah kepada PDAM Tirta Pakuan, PD BPR Bank Pasar, PD Jasa Transportasi dan PD Pasar Pakuan Jaya Kota Bogor Central Java Kota Surakarta 4 SK Walikota Surakarta No. Determination of the IUWASH C Signed on 8 653.2/48-B/1/2012 tentang Grant Location on Sanitation May 2012 Penetapan Lokasi Pembangunan Program in Kota Surakarta Penataan Kawasan Kumuh dan Pembangunan Sanitasi Perkotaan Tahun 2012 Kab. Kendal 5 Perda No. 7 Tahun 2012 tentang PDAM Equity from the Local C Signed on 5 Penyertaan Modal Pemerintah Government of Kendal District September Kabupaten Kendal kepada 2012 Perusahaan Daerah Air Minum"Tirto Panguripan" Kabupaten Kendal

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Achievement of the Development of Improved Policy of Watsan Sector City No Name of Policy Subject of Policy Remarks Mar-12 Sep-12 Mar-13 Sep-13 Mar-14 Sep-14 Mar-15 Sep-15 Mar-16 Sep-16 South Sulawesi Kota Parepare 6 Improvement of Perwalikota Standard Operation Procedures of Ongoing Parepare No. 52 Tahun 2012 Penangan Keluhan Masayrakat Kota Parepare Eastern Indonesia Perwali tentang Perlindungan Kota Ambon 7 Raw Water Sources Protection Ongoing Sumber Air Baku PDAM Peraturan Bersama Walikota dan Kota Jayapura Reducing the PDAM illegal 8 Bupati Jayapura tentang Illegal Ongoing Kab. Jayapura connection Connection PDAM Jayapura

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Indonesia Urban Water, Sanitation and Hygiene (IUWASH) Annex 5.14. Annual Summary of Achievement of Local Government Priority to Support Watsan Sector (EE-1) Status: September 2012

Status No City Remarks Policy Improvement Budget Increased A. North Sumatra 1 Kota Medan NYS N/A 2 Kota Binjai NYS Increased 3 Kota Tebing Tinggi NYS Decreased 4 Kota Pematang Siantar NYS Increased 5 Kota Tanjung Balai NYS Increased 6 Kab. Langkat NYS N/A B. West Java 7 Kota Bogor C Increased Achieved 8 Kota Bekasi NYS Increased 9 Kabupaten Bekasi NYS Increased 10 Kabupaten Karawang NYS Decreased C. Banten 11 Kab. Tangerang NYS Increased 12 Kab. Serang NYS Increased 13 Kab. Lebak NYS N/A D. DKI Jakarta 14 DKI Jakarta N/A N/A E. Central Java 15 Kota Surakarta C Increased Achieved 16 Kota Semarang NYS N/A 17 Kab. Semarang NYS Increased 18 Kab. Kudus NYS Increased 19 Kab. Kendal C Increased Achieved F. East Java 20 Kab. Gresik NYS Increased 21 Kab. Lamongan NYS Increased 22 Kab. Mojokerto NYS Increased 23 Kab. Sidoarjo NYS Increased 24 Kota Probolinggo NYS Increased 25 Kota Surabaya NYS N/A G. South Sulawesi 26 Kota Makassar NYS Increased 27 Kab. Maros NYS Increased 28 Kab. Takalar NYS Increased 29 Kota Parepare O Increased 30 Kab. Enrekang NYS Increased 31 Kab. Jeneponto NYS Increased H. Eastern Indonesia 32 Kota Ambon O Increased 33 Kota Jayapura Increased O 34 Kab. Jayapura N/A Total Local Government put priority in watsan sector during FY 2012 (*) 3 Total Local Government put priority in watsan sector during previous year 0 To-date achievement of Local Government put priority in watsan sector 3 Total Target of Local Government put priority in watsan sector over the life of the project 50 Percent To-date Achievement of Local Government put priority in watsan sector 6.00%

Note: NSY = Not Started Yet; O = Ongoing; C = Completed (*) This indicates the valid achievement of this year only because IUWASH will continue to monitor the budget allocation by the LG until the end of the IUWASH program year

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Indonesia Urban Water, Sanitation and Hygiene (IUWASH) Annex 5.15. Annual Summary of Achievement of PDAMs or Local Government Obtain Access to Long-term Fuding for Watsan Sector (EE-2) Status: September 2012

Scheme of Status of Achievement of Project Received Long-term Funding for Water Sector No City Long-term Name of Project Partners Involved Remark Finance Mar-12 Sep-12 Mar-13 Sep-13 Mar-14 Sep-14 Mar-15 Sep-15 Mar-16 Sep-16 A. North Sumatra 1 Kota Tebing B-to-B Water Supply PDAM Kota Tebing NSY The Real Demand Survey (RDS) Tinggi Regionalization (200 lps Tinggii will be started in the first new treatment plant) for Quarter of 2013 Tebing Tinggi and Serdang Bedagai

2 Kota Binjai B-to-B New Water Treatment PDAM Kota Binjai NSY Conduct coordination with Plant (300 lps) for the city MoPW-BPPSPAM to oreoare of Binjai the pre-FS

B. West Java 3 Kota Bekasi B-to-B Pondok Gede: 300 lps new PDAM Kota Bekasi OG OG Completed the real demand treatment plant and survey (RDS) and Pre-FS and distribution lines will continue to prepare financial viability analysis in the first Quarter of FY 2013. 4 Mustika Jaya Mustika Jaya area, which OG OG Completed the real demand area, which requires a 300 liters per survey (RDS) requires a 300 second (lps) new treatment liters per plant and distribution lines second (lps) new treatment plant and distribution lines

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C. Banten 5 Kab. Tangerang Perpres 29 New WTP (300 lps) in PDAM Kab. OG OG The activities completed are Kelapa Dua sub-district to Tangerang Real Demand Survey, Pre-FS serve Southern Tangerang and financial viability analysis. The analysis is under review by PDAM. 6 Kab. Lebak PPP WTP renovation and PDAM Kab. Lebak and OG OG Activity postponed due to distribution line PT Ciria Jasa complication with the negotiation construction to serve Kopo between the PDAM and the private and Tiga Raksa areas sector 7 Kabupaten PPP Greenfield water supply PDAM Kab. Serang OG OG Pre-FS will be started in the first Serang project for Ciruas area and a private sector Quarter of 2013 (TBD) 8 Kabupaten Perpres 29 Greenfield water supply PDAM Kab. Serang OG OG Customer Satisfactory Survey Serang and Govrt project for Cibaja area and a private sector completed in Feb 2012. FS Grant (TBD) needs to revised and meeting with Central Govt is started nexr Quarter D. Central Java 9 Kota Surakarta Perpres 29 300 lps bulk water supply PDAM Kota Surakarta OG OG PJT has finished preparing FS and project and PT Jasa Tirta (PJT) delivered to PDAM Solo, including bulk water tariff. Consultation with MoPW and BPPSPAM to assess the viability of the Perpres 29. The financial analysis will be conducted next Quarter E. East Java 10 Kab. Gresik PPP 200 lps water supply PDAM Kab. Gresik OG OG Feasibility study is completed. project and a private sector (TBD) 11 Kab. Mojokerto PPP 500 lps water supply PDAM Kab. Mojokerto NSY OG Full feasibility study is on-going. project and a private sector (TBD) Note: NSY = Not Staretd Yet; OG = Ongoing; C = Completed

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Indonesia Urban Water, Sanitation and Hygiene (IUWASH) Annex 5.16. Annual Summary of Achievement of Financial Resources Accessed by Service Providers from PPP to Support the Expansion of Improved Watsan Services (EE-3) Status: September 2012

Type of Funding Amount Leveraged No City Program Description Partners Involved Sources (Public or Remark ($) Private) A. Central Java 1 Kab. Kudus Micro Credit Program for PDAM Kab. Kudus, Tirta Private Funding 233,333.33 The signing of the MoU between BSM and Tirta Makmur Water Connection Makmur Cooperative and BSM Cooperative was conducted on January 9, 2012 Kudus Branch 2 Kab. Kendal Micro Credit Program for PDAM Kab. Kendal, and BRI Private Funding 1,444.44 The signing of the MoU between PDAM and BRI was Water Connection conducted on October 1, 2011 B. East Java 3 Kab. Mojokerto Water Replish Program Yayasan Lingk Hidup Private Funding 252,830.00 Approval from Coca Cola Atlanta has been received and Seloliman (YLHS), Coca Cola the parties conducted coordination meeting to prepare Foundation Indoensia (CCFI), the implementation of the program Pokja AMPL of Mojokerto district, Perhutani and IUWASH 4 Kab. Mojokerto Micro Credit Program for PDAM Kab. Mojokerto, BRI, Private Funding 23,375.00 The signing of the MoU between PDAM Cooperative and Water Connection BSM Mojokerto Branch and BSM was conducted in July, 2012 and the signing of MoU PDAM Cooperative between PDAM Cooperative and BRI was conducted on November 10, 2011 Total Amount Leveraged during in Second Semester of FY 2012 510,982.78 Total Amount Leveraged during in First Semester of FY 2012 9,221,505.78 Total Amount Leveraged during in FY 2012 9,732,488.56 Total baseline of FY2012 280,782,160 Total Target over the life of the project (10% of the baseline) 28,078,216 To-date percentage of the achievement of amount leveraged to support the expansion of 3.47%

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Indonesia Urban Water, Sanitation and Hygiene (IUWASH) Annex 5.17. Annual Summary of Achievement of Low Income Households Accessing Micri Finance for Household Improvements in Watsan (EE-4) Status: September 2012

Number of New PDAM Connection Number of Household Benefiting from Improved Date of MoU No City Name of PDAM Name of Bank during in FY 2012 Sanitation Services under this Program during FY 2012 Signing Dec Mar Jun Sep Dec Mar Jun Sep A. West Java 1 Kab. Serang PDAM Kab. Serang BRI Cabang 10-Nov-11 0 5 10 0 0 25 50 0 Serang B. Central Java 2 Kab. Kudus PDAM Kab. Kudus Bank Syariah 9-Jan-12 0 770 0 1680 0 3850 0 8400 Mandiri (BSM) Cab, Kudus 3 Kab. Kendal PDAM Kab. Kendal BRI Cabang 1-Oct-11 0 0 15 0 0 0 75 0 Kendal C. East Java 4 Kab. Mojokerto PDAM Kab. BRI Cabang Kab. 10-Nov-11 0 0 113 255 0 0 565 1275 Mojokerto Mojokerto Total Low Income Household Accessing Micro Finance for Household 0 775 138 1935 0 3875 690 9675 Total Low Income Household Accessing Micro Finance for Household Improvements in Watsan during FY 2012 2,848 Total Low Income Household Accessing Micro Finance for Household Improvements in Watsan during in previous FY - To-date achievement of the total Low Income Household Accessing Micro Finance for Imrpovements in Watsan 2,848 Total Target over the life of the projecton Low Income Household Accessing Micro Finance for Household Improvements in Watsan 40,000 To-date percentage of the achievement of Low Income Household Accessing Micro Finance for Household Improvements in Watsan 7.12%

USAID INDONESIA URBAN WATER SANITATION AND HYGIENE WWW.IUWASH.OR.ID 166 ANNUAL PROGRESS REPORT 2 OCTOBER 2011 – SEPTEMBER 2012 QUARTERLY PROGRESS REPORT 6 JULY – SEPTEMBER 2012

ANNEX 6: INVENTORY OF THE CITIZEN ENGAGEMENT MECHANISM IN IUWASH CITIES

Type of Citizen Institution No City Engagement Current Status Involved Mechanism Region: North Sumatra 1 Kota Medan Customer Satisfaction PDAM Tirtanadi Regular survey has been conducted annually Survey Medan SMS Gateway Diskominfo Not much SMS about the WatSan issues. Not enough information on number of SMS has been replied by the relevant institutions Telephone Hotline Humas and Working quite well! Some WatSan Telkom problems often addressed through this mechanism. Follow up action handled properly Dialogue with PDAM Tirtanadi Have customer forum that hold regular Customer meeting (semi-annually). The issues raised about the water leakage, water quality and other problem. Mostly it is still one way communication Website (LG and Diskominfo and The website mostly to present the PDAM Websites) PDAM Tirtanadi information about general conditions. It is not use two ways to involve citizen for improving the public services in WatSan sector Radio Talk show Diskominfo and No regular event by the institutions. Often PDAM Tirtanadi similar event conducted by other organizations and they are invited as resource person 2 Kota Binjai Telephone Hotline PDAM The mechanism is used as for complaint handling but still one way, no strong involvement from the citizen Dialogue with PDAM Tirtasari No customer forum. The input from Customer Binjai customer is collected irregularly LG Website Diskominfo The website mostly to present the information about general conditions. It is not use two ways to involve citizen for improving the public services in WatSan sector 3 Kota Tebing Telephone Hotline PDAM The mechanism is used as for complaint Tinggi handling but still one way, no strong involvement from the citizen Radio spot PDAM Mostly used for the important announcement from PDAM 4 Kota Pematang Telephone Hotline PDAM The mechanism is used as for complaint Siantar handling but still one way, no strong involvement from the citizen Dialogue with PDAM No customer forum yet. The inputs from Customer customer collected through visit to the customer houses and still irregular. Still one way communication Radio Talk Show PDAM No regular event by the PDAM, only if there is an emergency condition Newspaper Pos Metro 24 No specific column about WatSan problem jam, Siantar 24 and this section mostly used as complain jam, metro polis handling by the citizen

USAID INDONESIA URBAN WATER SANITATION AND HYGIENE WWW.IUWASH.OR.ID 167 ANNUAL PROGRESS REPORT 2 OCTOBER 2011 – SEPTEMBER 2012 QUARTERLY PROGRESS REPORT 6 JULY – SEPTEMBER 2012

Type of Citizen Institution No City Engagement Current Status Involved Mechanism 5 Kota SMS Gateway directly Humas The message sent mostly about the general Tanjungbalai to the Mayor problems faced by the citizen, no specific WatSan related problems. Usually the problems are followed up by relevant SKPD Telephone Hotline PDAM The mechanism is used as for complaint handling but still one way, no strong involvement from the citizen Region: West Java/DKI Jakarta/Banten 1 Kab SMS Gateway directly Humas The message sent mostly about the general Purwakarta to the Mayor problems faced by the citizen, no specific WatSan related problems. Usually the problems are followed up by relevant SKPD 2 Kota Bogor Telephone Hotline PDAM The mechanism is used as for complaint handling but still one way, no strong involvement from the citizen SMS Gateway PDAM The message sent mostly about the general problems faced by the customer. Usually the problems are followed up by relevant PDAM divisions 3 Kota Bekasi Dialogue with PDAM No customer forum. The input on water Customer services usually get from persons who conduct meter reading and a community groups who collect monthly fee. Still one way communication Region: Central Java 1 Kota Semarang Customer Satisfaction PDAM Only conducted one time supported by Survey IUWASH SMS Gateway PDAM The message is used to inform the billing info. Not yet to be used to improve the service or raising citizen concerns related to WatSan sector Telephone Hotline PDAM The mechanism is used as for complaint handling but still one way, no strong involvement from the citizen PDAM Website PDAM The website mostly to present the information about general conditions. It is not use two ways to involve citizen for improving the public services in WatSan sector Interactive Dialogue PDAM (water) No regular event by the institutions. Often in Radio/TV and LG similar event conducted by other institutions organizations and they are invited as (sanitation) resource person 2 Kab. Kendal Customer Satisfaction PDAM The survey is conducted annually by PDAM. Survey Citizen participation is only as the respondent. No clear stronger mechanism on citizen involvement Telephone Hotline PDAM and The mechanism is used as for complaint Telkom handling but still one way, no strong involvement from the citizen. Since 2011 after the contract with PT Telkom was ended, this service is not available any more 3 Kota Surakarta SMS Gateway PDAM and LG Already established since 2003 to 2005. No institutions service any more now. Only as media to collect the complaints and problems. The messages are mostly in general problems

USAID INDONESIA URBAN WATER SANITATION AND HYGIENE WWW.IUWASH.OR.ID 168 ANNUAL PROGRESS REPORT 2 OCTOBER 2011 – SEPTEMBER 2012 QUARTERLY PROGRESS REPORT 6 JULY – SEPTEMBER 2012

Type of Citizen Institution No City Engagement Current Status Involved Mechanism Telephone Hotline PDAM and LG The mechanism was established since 1990 institutions and used as for complaint handling (PDAM) and other citizen’s problems but still one way, no strong involvement from the citizen Website (LG and LG institutions The website mostly to present the PDAM Websites) and PDAM information about general conditions and promotion (PDAM). It is not use two ways to involve citizen for improving the public services in WatSan sector Dialogue with PDAM The dialogue is conducted by PDAM staff Customer monthly. The information collected mostly about tariff and PDAM services. The customer forum was established in 1997 and still active up to now. Radio and TV shows LG institutions Conducted radio/TV talk shows in a specific in Local Radio and TV and PDAM topics, conducted regularly by PDAM or other LG institutions and to post the public service announcements by the PDAM and other LG institutions Newspaper LG institutions Under collaboration with local media and PDAM through MOU between LG of Kota Surakarta and Local media to have a specific column for citizen to raise their voice Region: East Java 1 Kab. Sidoarjo SMS Gateway Humas Not implemented well yet LG Website Humas The website mostly to present the information about general conditions. It is not use two ways to involve citizen for improving the public services in WatSan sector 2 Kab. Gresik LG Website Humas The website mostly to present the information about general conditions and not really updated. It is not use two ways to 3 Kab. Lamongan involve citizen for improving the public services in WatSan sector 4 Kota Dialogue with PDAM PDAM conducts Customer Day regularly to Probolinggo Customer collect info directly from customer. This event is also used to promote several product of PDAM. The mechanism is still one way communication. Need to make it stronger role of the citizen Interactive Dialogue Humas and other Not really specific WatSan concern in Radio LG institutions discussed with citizen in the interactive dialogue Newspaper Humas Not really specific column to address the specific WatSan concern by citizen LG Website Humas The website mostly to present the information about general conditions and updated well. It is not use two ways to involve citizen for improving the public services in WatSan sector Telephone Hotline Humas The mechanism is used as media to collect information about citizen’s problems but still one way, no strong involvement from the citizen

USAID INDONESIA URBAN WATER SANITATION AND HYGIENE WWW.IUWASH.OR.ID 169 ANNUAL PROGRESS REPORT 2 OCTOBER 2011 – SEPTEMBER 2012 QUARTERLY PROGRESS REPORT 6 JULY – SEPTEMBER 2012

Type of Citizen Institution No City Engagement Current Status Involved Mechanism Region: South Sulawesi/Eastern Indonesia 1 Kota Parepare Interactive Dialogue Radio Mesra and Have spot to collect info from citizens about in Radio Humas general problem, no specific spot for WatSan and specific mechanism to improve the communication between LG and citizen SMS Gateway Humas Already established but not function well. Need strong involvement from Humas to improve the mechanism especially on increasing of citizen involvement PDAM The mechanism is used as for complaint handling but still one way, no strong involvement from the citizen 2 Kab. Jeneponto PDAM SMS Gateway PDAM The mechanism is used as for complaint and Telephone handling but still one way, no strong Hotline involvement from the citizen Dialogue with PDAM The dialogue is conducted by PDAM staff. Customer No The information collected mostly about general info on PDAM services.

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