Study of Training and Development Activities
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Study of training and development activities A Case study of Sangam Dairy i Study of training and development activities A Case study of Sangam Dairy Dissertation Submitted to the Padmashree Dr. D.Y. Patil University, Department of Business Management in partial fulfillment of the requirements for the award of the Degree of Master in Philosophy (Business Management) Submitted by: Jyothi P (Roll No. DYP-M.Phil-09004) Research Guide: Dr. R. Gopal Director, Dean and HOD Padmashree Dr. D.Y. Patil University, Department of Business Management Sector 4, Plot No. 10, CBD Belapur, Navi Mumbai. 400 614 March 2011 ii Declaration I hereby declare that the dissertation “Study of Training and development activites - A Case Study of Sangam Dairy” submitted for the degree of Master in Philosophy (Business Management) at Padamshree Dr. D.Y. Patil University‘s Department of Business Management is my original work and the dissertation has not formed the basis for the award of any degree, associate ship, fellowship or any other similar titles. Place: Navi Mumbai (Jyothi P) Date: iii Certificate This is to certify that the dissertation titled “Study of Training and development activites - A Case Study of Sangam Dairy‖ is the bona fide research work carried out by Mrs. Jyothi P, student of Master in Philosophy (Business Management), at Padamshree Dr. D.Y. Patil University‘s Department of Business Management during the period 2009-2011, in partial fulfillment of the requirements for the award of the Degree of ‗Master in Philosophy (Business Management)‘ and that the dissertation has not formed the basis for the award previously of any degree, diploma, associate ship, fellowship or any other similar title. Place: Navi Mumbai (Dr. R. Gopal) Date: iv Acknowledgement It is an honour for me to present this thesis as an MPhil student and greatly indebted to Padamshree Dr. D.Y. Patil University‘s Department of Business Management, which has offered me admission to M. Phil. program and provided me an excellent opportunity to carry out this research project. I owe my deepest gratitude to Dr. R. Gopal, Director, Dean and HoD, Department of Business Management of Padamshree Dr. D.Y. Patil University, whose valuable guidance, encouragement and support throughout the course of the project which enabled me develop an understanding of the project. Without his encouragement and guidance, this project would not have reached this stage. I would like to thank the management and employees of Sangam Dairy, Sangam Jagarlamudi, Guntur (dt) for their help and cooperation in collection of data for this project. I would like to express my deepest gratitude to my father-in-law Prof D Ramakotaiah, Former Vice- Chancellor, Nagarjuna University for his help and guidance in analysing the data and his encouragement which helped me in many ways in overcoming various hurdles and enhancing my determination to complete my project. I would like to express my sincere thanks to my husband Chandra Sekhar for sparing a good amount of his spare in helping me with the project and my children Yashwanth and Drithi for supporting me and allowing me to spend my free time on this project work. Lastly I offer my regards to all those who directly or indirectly helped and supported me in completion of this project. Place: Navi Mumbai (Jyothi P) Date: v Contents List of abbreviations ........................................................................................ x List of Tables ............................................................................................. xii List of Figures ............................................................................................. xii Executive Summary ...................................................................................... xiii 1. Introduction ............................................................................................... 1 1.0 Origin and Importance of Training ...................................................... 2 1.1 Meaning and definition of training ...................................................... 5 1.2 Need and importance of training ........................................................ 6 2. Concepts and theories ............................................................................. 8 2.0 Methods of Training ........................................................................... 9 2.0.1 On-the-job training methods ................................................... 9 2.0.2 Job Rotation ......................................................................... 10 2.0.3 Coaching .............................................................................. 10 2.0.4 Job Instruction ...................................................................... 10 2.0.5 Committee Assignments ....................................................... 10 2.1 Off-the-Job Methods ........................................................................ 11 2.1.1 Vestibule training .................................................................. 11 2.1.2 Role Playing ......................................................................... 11 2.1.3 Lecture Method ..................................................................... 11 2.1.4 Conference or Discussion ..................................................... 12 2.1.5 Programmed Instruction ....................................................... 12 2.2 Evaluation of Training ...................................................................... 12 3. Dairy Industry – Introduction ................................................................. 14 3.0 The Dairy Industry ............................................................................ 15 3.1 Dairying Meaning ............................................................................. 16 3.2 History of Dairy Development ........................................................... 16 3.3 Infrastructure: Dairy Industry ............................................................ 17 3.4 White revolution ............................................................................... 19 3.5 Importance of the Dairy Industry ...................................................... 22 3.6 India: World‘s Largest Milk Producer ................................................ 23 3.7 Dairy in India .................................................................................... 26 3.8 Anand Pattern .................................................................................. 30 vi 3.9 National Dairy Development Board (NDDB) ..................................... 33 3.10 Indian Dairy Corporation (IDC) ......................................................... 34 3.11 Operation Flood I, II and III............................................................... 34 3.12 Dairy development in Andhra Pradesh ............................................. 38 3.13 State-Wise Growth of Milk Production under Operation Flood .......... 39 4. Literature review ..................................................................................... 40 4.0 Review of literature on Training and development ............................ 41 4.1 Review of literature on Dairy Industry ............................................... 53 5. Objectives ............................................................................................. 57 6. Research Methodology........................................................................... 59 6.0 Secondary data: ............................................................................... 60 6.1 Primary Data: ................................................................................... 61 6.2 Sample size: .................................................................................... 61 6.3 Sampling Method: ............................................................................ 61 6.4 Data collection method ..................................................................... 61 6.4.1 Questionnaires: .................................................................... 62 6.4.2 Schedules: ............................................................................ 62 6.5 Data Analysis: .................................................................................. 62 7. Sangam Dairy – A case study ................................................................ 63 7.0 Company profile of Sangam Dairy.................................................... 64 7.1 Organisational structure ................................................................... 67 7.2 Market profile of sangam dairy ......................................................... 68 7.3 Some facts about Sangam ............................................................... 69 7.4 Other Services ................................................................................. 70 7.5 Future targets .................................................................................. 70 7.6 Awards and recognitions .................................................................. 71 7.7 Innovations and interventions ........................................................... 71 7.8 Services offebred to the milk producers by Sangam ........................ 72 7.8.1 Milk procurement .................................................................. 72 7.8.2 Animal breeding services ...................................................... 72 7.8.3 Feed and fodder development .............................................. 73 7.8.4 Animal health programme ....................................................