annual report 2012 [Catherine Yeulet]/Photos.com [Hongqi Zhang]/Photos.com [Hongqi Easter Seals Easter Industries Goodwill ®

[miriam-doerr]/Photos.com goodwill

opportunities for people with disabilities and other challenges. people with disabilities and other opportunities for Enhancing employment, educational, social and recreational educational, social and Enhancing employment, president & chariman 3 Alfred F. DellaValle Alfred Chairman H. Richard Borer, Jr. President We sincerely thank you for your support.your for thank you sincerely We 2012 was a busy year for all of us at Easter Seals Goodwill Industries. We began the year moving into our new location here in North Haven, focusing focusing Haven, North in new our into here location moving year the began We Industries. Goodwill Seals at Easter of us all for year busy a was 2012 volunteers donors, staff, from year the last over received support The have we our new into and settling mission our on fulfilling and community. home all. for us inspiration of newand our been a source has neighbors Goodwill first time. for the Industries list included Goodwill 2012 that In Companies. Inspiring 25 Most of America’s a list releases Forbes year Every The and more. Amazon Microsoft, Google, Target, Apple, such as companies high-powered list which also included to make the nonprofit was the only “most inspiring” surveyedInc., which to identify these consumers online 2,175 Inspired, Performance firm the consulting from on results list was based Terry Forbes quoted article The and why. most inspirational companies they found five by explaining the responded These consumers companies. and the perceived retail stores Goodwill the of really appreciative are “Consumers as saying: Inspired, Performance officer for chief inspiration Barber, bringing to local communities.” they are feel-good value of percent general, 92 In before. them—than ever inspire at companies that spend more inspired—and more that consumers feel shows Research Nearly the company to friends and family. their would with others and another 86 experiences recommend to share inspired said they felt respondents respondents of than 70 percent More better place. role to play in making the world a sector has a major said that the nonprofit of respondents 40 percent them. money on a company that inspires more said they would spend the life-changing stories of reading After every so inspired day. are why we to you apparent it will become turn the pages of this annual report As you too. be inspired you’ll hope we May and David Maldonado Lillian Rivera, Uniese Zunen, Cristofer Courtney Hill, people like Art Dixon, Amato in addition and Joel Swain-Bowen, Jane like Carl Palmer, of our employees work about is the hard read you’ll inspiration of great Another source they make the world a better place. Together, and Bob Proto. Roche like John to volunteers of our donors, and the supportvolunteers, the generosity of the dedicated staff and of Directors, of our Board deeply grateful to the leadership are We efforts,your leaders. A supportivethe many businesses and community is essential to the success of our organization. Thanks to community consumers in our community. in job opportunity here training right investing and skill development and donating to ESGI, they are shopping understand that by support. for your thank you sincerely We members Becher Jennifer Cavallaro Christopher John Cunneen Daniele Jennifer Frank Dixon Garry Gyenizs Sidney J. Holbrook Roberta Hoskie Kenneth Hylwa Richard Iovanne Francisco Ortiz David A. Ryan Dennis M. Reilly administration chairman F. DellaValle Alfred vice chairman first Debra Testa vice chairman second Lee J. Richard secretary Esq. Jennifer DelMonico, assistant secretary Esq. Joseph Bartozzi, treasurer Dennis M. Reilly assistant treasurer Kevin Cole president John Gattilia Marcus O. Notz Joseph Parente Joseph Galasso Dena Cosgrove H. Richard Borer, Jr. vice president, finance chief information officer vice president, programs vice president, retail operations vice president, human resources board of board directors

leadership 2 consumers of the year 5 david may Lilliam Maldonado is the mother of 2nd grader Yailiz Rivera and has been a been has and Rivera Yailiz grader 2nd of the mother is Maldonado Lilliam been has She 2010. since (FLC) Center Learning participant the Family in often Lilliam beginning. the from activities supportivein FLC engaged and she though Even task involves. matter what the helping hand, no extends a can You a top priority. FLC giving back to she always makes full-time, works potluck at our annual a delicious dish provide on Lilliam to always count She has cleans up. helps the staff and cooks but also she not only where dinner, trips. field chaperoned a huge help during always been and games Wii afraid to jump in during sports, and is never Lilliam is energetic excellent and an parents has been a true for FLC model art role activities. She work! help and hard your you, Lilliam, for all Thank example to her daughter. lilliam maldonado 2010, April in Industries Goodwill Seals first joined Easter May When David he was veryThe staff with many of his peers or staff. shy and did not socialize he to encourage him to come out of his shell and now with David worked have activities. group is eager to participate in more the Advisor Services delivers (CES), David While at Community Employment attitude He has a great sites as needed. newspapersvarious job and fills in at attends SPICE When David coworkers. and his fellow his work towards David On Thursdays participating in all of the activities offered. he enjoys vacuuming duties such as sweeping, completes some light housekeeping Wallingford consumers at the the counters with the other and wiping down food to to deliver at FISH helping also volunteers He Shelter. Emergency is dancing or helping the Whether David homebound. individuals who are a smile on his face. to have he always manages clean-up committee at SPICE, in of his independent part-time proud job at Denny’s is also extremely David bussing tables and for many years there been working has He Haven. West accomplishments! on all your washing dishes. Congratulations David courtneycourtneycourtney hillhill Art Dixon came to the CRS program in an unusual way. He came into the the into came He way. unusual an in program CRS the to came Art Dixon Baptist the Emmanuel living in and was homeless as he up, to wash building he found him and met with case manager, a CRS Criscuolo, Joseph Shelter. always very was polite; He Corps. had served the U.S. Marine in two years Art of any help. was very or Ms., and appreciative everyone as Mr. addressing class and after for Success in our Skills record attendance had an excellent (TEP). Program Employment Transitional the for began working graduating, and respectful to be team, he continued TEP his time with the Throughout and update them a point to say hello to each staff member polite and made it he was making in his life. changes with the positive TEP team, he found part-time Art with the Once had finished working taking classes at CT is currently Landscaping. He at PERCO employment In the local public library. frequenting and enjoys for Computer Literacy Works of which he is extremely of sobriety, year 2013, he also celebrated one February do! can work us what hard Art! Congratulations you for showing proud. Thank Courtney Hill has been a member of the Community Employment Services Employment has been a member of the Community Courtney Hill regular Courtney maintaining had a difficult time since 2008. Initially, program the support of his With veryattendance and was coming to work sporadically. tremendous staff, he has shown Industries’ Goodwill mother and Easter Seals on time every coming to work time he is scheduled to work. is now and growth, is always very attitude. He ethic and a positive work Courtney has a great challenging job tasks. Courtney, in tackling more focused and is proficient behavior. his respectful others to follow always inspires while quiet and relaxed, participants choices and program to make positive often encourages fellow He with others. models that behavior in his daily interactions of earned him the Consumer and character have humility growth, Courtney’s of him! Congratulations! proud could not be more and we award Year the art dixon

consumers of the year 4 consumers of the year employers of the year Uniese Rivera has been a part of the Family First Initiative for some time and In 2012, 189 individuals receiving services had an opportunity to be employed has the best attendance for our Multiple Family Group. She worked hard to in the Goodwill Retail Division. Whether it was as part of a work crew hanging find employment and at the end of 2012, she successfully began working part- and tagging clothes in a store or attended donation center, scanning and time at Martha’s Place, a local homeless shelter for families. She continues sorting books for on-line sales with Ivy League Books, moving and organizing to look for work to further increase her income. With the help of the FFI materials in the warehouse or stuffing Goodwill Store flyers in the local Advisor program, Uniese was able to enroll her daughter in LULAC Head Start which newspaper, the members of the Retail Division continue to provide new allows her to work. opportunities each year for our program participants to receive a paycheck. This is what we call living the mission of ESGI. Uniese’s commitment and persistence are a true testament to the values of the Family First Initiative program. Through her hard work, she was able to greatly Every year when retail staff are asked what gives them satisfaction in their job, improve her quality of life and that of her daughter. Through many trials and often the response is, “It’s a feel good job!” It’s retail with a mission and our tribulations, Uniese has succeeded through the support of FFI and her own retail staff wholeheartedly welcome and include our program participants every determination. Congratulations Uniese! day. They’re just part of the team and who could ask for more.

“Not Alms, But Opportunities” was one of the underlying principles for the uniese goodwill retail founding of Goodwill Industries and which members of the Retail Division rivera division demonstrate every day. Thank you for the wonderful opportunities!

Cristofer Zunen is a 6th grade student in our Youth as Leaders (YAL) program. Westcott Distribution Inc. has been an instrumental part of Easter Seals He currently has perfect attendance and is always an enthusiastic participant. Goodwill Industries and the Community Employment Services for over two He is diligent with his homework, creative with his writing prompts and years. They have supported our mission by supplying a variety of work to involved with all YAL projects. Both staff and other YAL students are always individuals with disabilities and other challenges. Westcott Distribution has pleased to see him. Cristofer is sweet, funny, sensitive and good friend to other enabled each individual, no matter his or her skill level, to be a part of the program participants. He works hard and is therefore very successful in his work experience and earn a paycheck through the assembly of their GoatThroat studies. Youth as Leaders allows Cristofer to explore his creativity and have the Pumps. This has allowed our consumers to build self-esteem, self-awareness, opportunity to be expressive and have his voice heard. the ability to solve problems and effectively communicate.

While this is only Cristofer’s first year in Youth as Leaders, he has actively The staff at Westcott Distribution have shown kindness, understanding and, taken advantage of all the projects and resources that YAL has to offer. Our most of all, an appreciation for the work that our program participants have first service project involved YAL students planning and implementing a done for them. They have supported and encouraged our work crews, allowing Winterfest for the pre-school program. Cristofer was attentive to his assigned them to thrive in a work environment. pre-schooler, making sure he had all the pizza, snacks, gifts and fun that were offered. Congratulations Cristofer! cristofer Easter Seals Goodwill Industries is grateful for the relationship with Westcott westcott Distribution Inc. We look forward to working with them and continuing this 6 zunen wonderful partnership for years to come. distribution inc. 7 community partnership partnership/volunteer The Atwater Senior Center, located in New Haven, brings older adults together In the summer of 2007 an incredible, creative partnership was born between to engage with each other within the community. The senior center offers a Arts for Learning (formerly Young Audiences Arts for Learning/ wide range of services and activities in which the seniors can participate. They Connecticut) and Easter Seals Goodwill Industries. This partnership offered are provided a healthy meal at a low cost, exercise programs, educational and numerous opportunities for hundreds of New Haven children and families to community resources and a chance to make long-lasting friendships with their experience and have access to the visual and performing arts. From Broadway peers. plays to working with master musicians, actors and visual artists, Connecticut Arts for Learning has made the arts real in so many children’s lives, many of The SPICE (Senior People Involved in Community Enrichment) consumers whom would not have been exposed otherwise. have been part of the Atwater Senior Center for many years. Ten program participants attend the Atwater Senior Center each week where they are This partnership has allowed Easter Seals Goodwill Industries to fund new, welcomed by the friendly staff. The SPICE members have made many long- innovative services such as parent leadership classes to other families throughout lasting positive relationships with both the senior center staff and participants. the city of New Haven. We thank Connecticut Arts for Learning for opening Throughout the day the SPICE consumers have the opportunity to socialize doors of creative exploration for so many. You have given hundreds of families with other seniors in addition to joining in the various activities that are offered: the opportunity to discover the power of the arts and the power of their own card games, pool and special events. The senior center staff often donate fresh voices, skills and talents! atwater fruit and healthy snack items to the SPICE consumers as well. Thank you for connecticut senior center making us feel so welcomed and part of the Atwater community! arts for learning

As one of the oldest mental health clinics in the country, Clifford Beers Bob Proto truly believes in the power of work and we are honored to call him a Behavioral Clinic is one of the top providers in Connecticut in addressing friend and supporter of Easter Seals Goodwill Industries. For almost 20 years, the mental health needs of children, youth and families. Clifford Beers Clinic Bob has worked to ensure fair wages and labor conditions for the workforce at began its partnership with Easter Seals Goodwill Industries in 2011 through Yale as President of the Federation of University Employees and Local 35. the New Haven Re-entry Service Center, providing trauma-informed care training to ESGI staff, and family-reunification services to re-entry consumers Last year Bob served as our Chairman for the 2012 Celebrate Easter Seals and their families. Over the last three years, the partnership between both Goodwill Industries Campaign. Bob went above and beyond to ensure that agencies has grown tremendously. the campaign was a success. We not only met our goal, but exceeded it due to Bob’s persistence and hard work bringing in new contributors and spreading While our services differ, both agencies share mutual values and a vision the word about our mission. He has agreed to chair the Celebrate committee to equip children and their families with the building blocks required to again and we look forward to working with him on the 2013 Campaign. achieve optimal health and wellness. We firmly believe that through strong partnerships and a firm commitment to high quality services, we can ensure Bob is someone we were very pleased chose to volunteer with our agency that every child is given a chance to live a healthy, successful life. Today, clifford beers because he understands that unemployment is a constant struggle and truly we salute Clifford Beers Clinic and their leadership for their never-ending believes in our mission. We are so thankful and grateful for all he has done and robert commitment to Connecticut children and families and in ensuring that our we can’t thank him enough for his dedication and support. 8 children are happy, healthy and productive members of our community. behavioral health clinic proto 9 volunteer/employees employees of the year John Roche, from Sheet Metal Workers Local 40, has shown incredible Carl Palmer joined the SPICE team in the summer of 2009 and he is wonderful generosity and dedication to our largest fundraiser, the Fantasy of Lights. A to work with! He offers a unique blend of creativity, patience and kindness, great deal of time and effort is required to run this event, and this year a major making him a perfect fit for our SPICE program. Carl is always ready and issue was solved thanks to John and his volunteer crew. While unloading trailers willing to assist our seniors with any community activity. He is always eager to during set up, we discovered that our stock of pegs, used to secure every light listen to their concerns and attend to their needs and can always be counted display, was inadvertently discarded. Needless to say, there were a lot of missing upon to be both courteous and thoughtful. Carl also displays a unique sense pegs! Not only did John agree to help weld new pegs, he, on his own time, of fun and playfulness when engaging our seniors in an activity. When it’s time purchased the rebar needed at his local Home Depot, welded over 100 pegs and to dress in costume for an event or holiday, Carl is always there, stepping up delivered them to Lighthouse Point Park. On top of all this, John and his crew to the challenge! We’ve seen him in everything from a sombrero to a full hula also assisted with general set up of the displays and made emergency repairs outfit. Thank you, Carl for adding your own special blend of characteristics to pieces of display iron that we found had been damaged during breakdown that work so well to support our consumers and your SPICE co-workers. Keep last year. With the storm this year, there was a huge delay imposed on our up the great work! schedule but thanks to John and his volunteers everything ran smoothly and on schedule.

john “We appreciate the help of all the volunteers, but without the extraordinary carl efforts and dedication of individuals like John, we could not have such successful roche events. Thanks John for many years of help!” Fantasy of Lights Set-up Crew palmer

Joel Amato has always managed to keep multiple plates spinning at the Jane Swain-Bowen is the store manager at our Clinton Goodwill store. Thanks warehouse through his hard work and diligence. He always goes out of his way to her strong leadership, Clinton once again exceeded the million dollar mark and bends over backwards to make everything run smoothly, from organizing in 2012. She received the 2012 awards for the highest bottom-line profit and his team to prepare a truckload of credential textiles for one of our stores to for the highest sales per square foot. During her first year of employment with getting a load ready for a salvage customer. Joel is a very hands-on supervisor Easter Seals Goodwill Industries, Jane rose quickly from shift supervisor to with his team of material handlers. He works alongside his team and supports assistant manager and finally, to store manager. Jane’s employees recognize them at every opportunity. The same can be said for Joel’s customer service with her as the engineer that drives the Clinton Goodwill train. She is a highly Outlet store personnel. He works hard to ensure that they have everything they motivated, mission-driven person who possesses an abundance of energy that need to maximize their store sales and operations, whether it is donations or serves us well, and not only at the Clinton Goodwill store. Jane can also be supplies. After meeting Joel, you’d never guess the pressures and demands of found volunteering at our annual Lobsterbake and at the Fantasy of Lights. the warehouse because he is such an all-around nice guy with a great outlook! She brings her good cheer with her wherever she is and is always ready, willing Thank you Joel for your years of service at our warehouse! and able to serve. What a wonderful addition to our team of store managers. Way to go Jane! joel jane 10 amato swain-bowen 11 building opportunities 2012 has been filled with an abundance of positive changes for Easter Seals Goodwill building opportunities Industries, among them the relocation of our headquarters to 432 Washington We would like to thank everyone who has generously donated to our Avenue in North Haven. Building Opportunities Naming Campaign. Our new location has offered more space, accessibility and convenience for our programs. Our SPICE program has a new flat screen television and a kitchenette to L.H. Brenner, Inc./Thompson & Peck O.F. Mossberg & Sons, Inc. prepare meals. Our program participants who work in the community can now safely Anthem Blue Cross Blue Shield Prentiss Electric, LLC board buses and vans in our parking lot. Frank Kenna III & Family Stephan Sperling/North Haven Commons Our relocation not only benefitted the programs in North Haven. We were able ConnectiCare (Neighborhood Assistance Act) Suzio York Hill to complete renovations at our Hamilton Street location, housing our Community H. Richard Borer, Jr. Jay Broderick Re-entry Services, Individual Employment Services and Youth Programs, and our Thomas & Lorraine Laydon Dena Cosgrove Middletown Community Re-entry Services location as well. These improvements allowed us to offer higher quality services and have Alphagraphics Joseph Galasso room for future expansion. Complete Contracting Services Timothy Johns C. Cowles & Co. Marcus Notz Jennifer Daniele Joseph Parente George Ellis Company Dennis Reilly Roger Hess Barbara Skinner The new headquarters of Easter Seals Goodwill Industries offers many opportunities for lasting recognition of your support for the Nationwide Security Corporation Kathleen Ahern Agency. Personalized commemorative plaques displayed in the building will acknowledge your support. You may make a donation in Debra Testa Central CT Fire Protection, Inc. your name or in the name of someone you would like to honor. Alfred F. DellaValle & Family John Kowalsky Francisco Ortiz Rosemary Bialobrzeski Another way you can show your support for Easter Seals Goodwill Industries is by purchasing a personalized brick paver. We will be building a new patio to be used by both program Jennifer Becher DeMaio Family participants and staff. Bricks are $150 each, with a $25 deposit to be paid up front. Jennifer DelMonico Eva-Marie Jennings Paul J. Dorsi Deborah Mendoza All donors are invited to make their pledge over extended periods rather than as cash gifts. John Gattilia We will be happy to work with you to develop a convenient payment plan. 12 Thank you all for your generosity and support! 13 donors 15 acKay Shields Teachers Local 933 Teachers CT, Inc. CT, Local 42 PAC Workers Electrical Local 90 Workers Electrical Constructors Local 91 Richard A. Loricco, Jr. A. Loricco, Jr. Richard M Mantua Manufacturing Co. Manufacturing Mantua H. May David Mayo Reginald Inc. Co., Manufacturing McGuire MPL, LLC of Federation Haven New Inc. & Sons, Mossberg O.F. Cromwell Growers Cromwell LLC Maria by Catering Cusano’s DellaValle F. Alfred DelMonico & Mrs. Bruce Mr. DeMilo & Mrs. Philip Mr. DMJ, LLC Esq. J. Dorsi, Paul Eagle Lasing Inc. Earth Technology, Services Technology Edge K. Elia Doreen Galiette John Jr. Gentilesco, Frank & Mrs. Mr. Geraci Rose M. Golden Margaret Hardware Goody’s Administrators of Benefit Group Esq. Grudberg, Ira of Brotherhood International of Brotherhood International Corporation Acceptance Industrial Home Funeral Iovanne Iovanne E. William Local 424 Workers Iron of Elevator Union International N. Jones Roland Inc. Displays, Joslin Kaoud Rugs III Kenna Frank LaCamera Robert Levine Robert Labor Council Labor Local 34 Workers Electrical Local 35 Workers Electrical Corporation Haven Corporation Community Colleges Inc. Workers, Mr. Roger Hess Roger Mr. Group Fire Honeywell Solutions Hometown Honeywell of Brotherhood International of Brotherhood International Columbus Knights of Marlin Company The Foundation Family Peel Bank United People’s Companies Hill York Suzio Here Unite Holdings Illuminating United Bank Webster Management School of Yale Hospital Haven Yale-New Celebrate Donors LLC Waste, All American Inc. Amity Place, Company Anchor Packaging Inc. Arnold Supply, Axtmayer Hayes Patricia Inc. Software, State Bay BBI Technologies Beach Douglas Inc. Transformer, Bel Rosemary Bialobrzeski Brimberg Toby Council of New Trades Building P.C. & Company, Burzenski Thomas Ciriello Coastline Construction of Connecticut Congress Telephone of Connecticut Union Construction Company Cosgrove Cosgrove Dena Corp. Floors CoverAll Electrical Workers Local 90 Local Workers Electrical 478 Local Engineers Pipefitters Services Transportation Association, Local 40 Eagle Leasing Eagle of Brotherhood International of Operating Union International and Local 777 Plumbers & Mia’s Madi Marlin Company The School Choir Hale Nathan Awning Haven New Department of Police Haven New Department of Haven New Bridgeport Green Project Haven New Green Project M.O.R.E. Project International Workers Metal Sheet Lifts, LLC Aerial Smedley Celebrate Easter Seals Goodwill Industries Contributions help provide services and opportunities to individuals who are overcoming barriers to employment, enabling them to become independent, contributing members of our community. President’s Circle ($1,000+) LLC Properties, Street 2901 State Shield Blue Cross Anthem Blue & Company C. Cowles Mart CT Beverage J. Cullen James Corporation Fusco Central Haven New Greater Electrical Workers Local 90 Workers Electrical 478 Local Engineers Confrancesco Haven Inc. Brenner, Inc. LLC Haven of New Class 338 POST , Recruit Foxon Park Beverages Park Foxon Corporation Fusco Corporation Global HID Systems Fire Honeywell of Brotherhood International of Operating Union International Columbus Knights of Patricia A. of Law Offices Lockton Companies, LLC Marlin Company The Register Haven New Inc. & Sons, Mossberg O.F. Landscaping Paradise Fitness Planet Corporation Mechanical Quality of New International Quota Inc./L.H. Peck, Thompson & Company Illuminating United and Cooling, Heating Viglione Hospital Haven Yale-New Media Sponsors 94.3 WYBC 95.9 Fox 99.1 WPLR Group Media Cox Register Haven New Radio 104.1 WMRQ 99.9 Star WEBE 108 Donors Other & Lock Co. Amity Safe Co., Welding & Diving Atlantic Crane Bay and Construction Trades Building Academy- Connecticut Police Service Inc. Inc. 18th Annual Fantasy of Lights Title Sponsor Green Sponsor Bank Citizens Community Sponsor & Recreation Parks Haven New Light Display Sponsors Alphagraphics Body & Trailer Alton Truck Shield Blue Cross Anthem Blue Comcast Complete Contracting Services, Recycling Custom LLC Removal Tree Rite Cut Inc. Fuel, & Sons Perrelli F. Niagara First Mattatuck Museum Mattatuck G. Nixon Gail Norman Merle Area Ski Mountain Mohawk Seaport Mystic Museum Haven New Orchestra Symphony Haven New Coffee Omar Theatre Palace Paterson Fiona Powers Sheila Bridgeport of Green Project Berry Farm Rose’s Angels Theatre Seven Leonard’s Stew Athletics Yale Repertory Theatre Yale Lisa Zielinski anagement M ealth W Woodhaven Course Woodhaven Vineyard Vines Vineyard Museum Atheneum Wadsworth Inc. Co., Bus Winkle Country Club, Woodhaven Athletics Yale Museum Peabody Yale 22nd Annual 22nd Annual Lobsterbake Presenting Sponsor Carousel Sponsor Oxford Healthcare United Donors Restaurant Abate Bar Wine Barcelona Tea Bigelow Wholesale BJ’s Sox Boston Red Zoo Beardsley Connecticut’s Costco DAVA Jr. J. Dorsi, Paul Theatre Cabaret Downtown on Whitney Eli’s & Riverboat Train Essex Steam Original Giff’s Gill Malcolm Vineyards Gouveia Playhouse Ivoryton Restaurant JRoo’s Art Kelly Museum KidCity Children’s Lake Compounce L’Orcio Pizza Luigi’s Nails LV Mary Kay Cosmetics Philpot, Jr. LLC Jr. Philpot, of Fame Hall Room Dining Farms Country Club Farms LLC Cream, Ice Friendly’s Inc. Company, Ellis George The North Apizza Grand Unlimited Hanger’s Grill Sports Harry’s Group Restaurant Hartford Services HKH Funeral Hylwa P. Kenneth and Grill Bar Jack’s Heaven Jalapeno Winery Jones Kao Brands KCI Lake Compounce Martyn W. Law Offices of Park Lime Rock Long Wharf Theatre Pizzeria Marco Casino Sun Mohegan Basketball Memorial Naismith Nault Ronald Revolution England New Club Rangers Hockey York New Home Funeral Haven North Andy Nunn NY Giants Management Property Outreach Owl Shop LLC Golf, Release Perfect Amusement Park Quassy University Quinnipiac World Sports R & B’s 14 CT Post Pictures Motion Rave Services, Inc. Personnel Reitman Museums Springfield Fort Café & The Prince Student Headquarters Subway Brewery Hooker Thomas Pizza Trackside Scalini Tre UNO Inc. Center Group Cream O.F. Mossberg & sons, Inc. sons, & Mossberg O.F. LLC Orthopaedic Group, Landscaping Paradise Bank United People’s Service Tire Porto and Label Tape Robinson & cable, LLC Wire RSCC LLC Transportation RWA Law Firm Sarris Southern CT, of Thermo King Finance Mortgage United Dome Van Jeweler Wheaton Personal Wesley Other Donations College Albertus Magnus Applebee’s Moores Archie Pioneers AT&T Training Jets Health Atlantic Systems Door Automatic Beverage Avery’s Barcelona Cages Batting Berlin BIC Corporation Wholesale BJ’s Portraits Renaissance Bradford Nook Breakfast Brewery Brooklyn Bills Buffalo Mary Lou Calamita Carmen Anthony Restaurant Christopher Martins Zoo Beardsley Connecticut’s 116 Crown Mart CT Beverage DellaValle F. Alfred Esq. J. Dorsi, Paul LLC Design Epstein Market Everybody’s & Ice Golf Miniature Farmington Proto LLP Proto CPAs PC Council Local 90 Workers, Electrical Planning Office Inc. Tee Sponsors Tee LLC Properties, Street State 2901 Inc. Sign, American Inc. Supply, Arnold & Schaefer Glazer, Moore, Bailey, Inc. & Bennett, Beecher PC, & Co., Hamerman Beers & Co., Boudreau Frame, Buckley, & Company C. Cowles Storage Auto Collectors Secure Colonial Life Inc. Resources Competitive ServicesComplete Contracting Trades Building Connecticut State Products Food Cosmo’s Mart CT Beverage Elimination CT Pest Services Staffing CTS Cullen & Eileen Jim Family DellaValle Anne Dorsi Co. Paper Dumouchel Eagle Leasing Inc. Earth Technology, Trades Building Fairfield Cleaning Window Fish Beverages Park Foxon Construction Co. Giordano LLC Agency, Insurance Halleck of Brotherhood International Inc. Home, Funeral Iovanne & Architecture A. Matthews John Knights of Columbus Supreme LLP Marcum Services, Environmental McVac Corporation Security Nationwide O,R&L INSURANCE SPECIALISTS RENNER, INC. H L B Presenting Sponsor Presenting Chevrolet McDermott Raffle Sponsor Schuster Driscoll Dinner Sponsor Shield Blue Cross Anthem Blue Golf Cart Sponsor I.U.O.E. Local 478 Registration Sponsor F.O.C.U.S. Brunch Sponsor & Dorsi Dorsi Bag Drop Sponsor of Directors ESGI Board Contest Hole Sponsor Companies Hill York Suzio Foursome Sponsors Services HKH Funeral Management Property Outreach Driving Range Sponsors AAIS Corp. Services Technology Edge Life Safety Honeywell Marlin Company The Cullina Murtha 28th Annual 28th Classic Golf Title Sponsor

special event donors 14 statistics 17 17.2% 0.9% 27.0% 11.7% 6.4% 3.8% 69.9% 44.1% 3.9% 15.1% 61 and over 51 to 60 21 to 50 16 to 20 11 to 15 6 to 10 American Black/African Caucasian Hispanic Other/Unknown consumers by age consumers by consumers by program expenses ...... $13,628,319 Operations Retail ...... $5,038,874 Services & Community Employment ...... $2,013,320 Expenses General & Management ...... $228,910 Fundraising ...... $20,909,423 Income Total 0.7% 13.1% 38.5% 15.2% 27.9% 13.1% 13.0% 19.9% 24.7% 15.0% 25.7% 1.7% Easter Seals Goodwill Industries Goodwill Easter Seals DMHAS DDS & NHRSC DOC, Parole DSS & BRS Annie E. Casey Foundation Other Youth & Family Services & Family Youth Employment Individual DMHAS DDS Community Re-entry consumers by funding source consumers by consumers by program 2012 financial summary financial 2012 income ...... $16,923,428 Operations Retail ...... $4,719,196 Services & Community Employment ...... $488,846 & Bequests Contributions Income...... $128,248Other ...... $22,259,717 Income Total demographics 2012 consumer Juliet Wasilewicz Juliet Rick Way Bank Webster Fargo Wells Group Volunteer Haven West Rotary Woodbridge & Family Woodcock Jessica & Friends Lisa Zielinski Engineers Local 478 Engineers Council #44 of Pompeii 24-11 Haven West Auxiliary Honeywell Fire Systems Fire Honeywell Operating of Union Internation Jensen Jill Kathy Johns Johns Timothy Columbus Rodrigo Knights of Columbus Knights of Lady Columbus Our Knights of Marlin Company The Massaro Mallie Maynard Jim Maynard Michele Alana Montano Barney Smith Stanley Morgan Murray Jim Cullina Murtha DeMolay Haven New Department Parks Haven New Register Haven New WTNH.com Channel 8 News & Sons Mossberg O.F. Landscaping Pacelli Paradis Patrick Paradis Sharon Parente Joe PSEG Quarello Jean International Quota Radio 104.1 WMRQ Rusek Joel Rusek Rose Saunders Sarah ScoutSea Troop Skinner Barbara Ray Skinner Sound School The Cheer Holiday Team Accessories Survival Ultimate Company Illuminating United Coast Guard States United DeMolay Wallingford Foundation Inc. County, Haven Valley and Merrimack Rehabilitation Center Rehabilitation Southern Connecticut Gas Connecticut Southern Testa Debra R. Thompson Benjamin Company Illuminating United Fairfield of Coastal Way United New of Greater Way United Bay of Massachusetts Way Untied Yario Stephen Volunteers Aldrich & Sam Andrea Response American Medical Shield Blue Cross Anthem Blue Jr. Borer, H. Richard Boudreau Dana Lions Club Branford Lodge Masonic Branford Brooks Karen ConstructionBuilding Trades Allison Byrd & Friends Family Calistro & Cambridge Health Kaitlyn Casso Bank Citizens Concentra Force Rapid Response C.O.R.E.Y. Cosgrove Dena Costello Phil D’Amico Sara & Friends Family Decola & Family Friends DiBiaso Emily ESGI Staff Fitchette Tammy Andy Gambardella Gambardella Ann Marie Gattilia John Gavilanez Stephanie RetailGoodwill Team Corporation HID Global Council Family Holy Giving Campaign Giving Haven New Greater Aetna Foundation Aetna Albert Juanita Employee Way United AT&T Carr T. Edward Chernovetz Pamela Chioffi Jeanette for Community Foundation Inc. Easter Seals, Famiglietti Helen L.C. Fitz-Armstrong Gallagher Susan GE Foundation International Goodwill Hartman Trevor Kand Sneha Kollet Richard Jr. Thomas A. Laydon, Services, Charity Inc. National Notz O. Marcus Ortiz, Jr. Francisco Anthony Pascale Trust Pedicini Shila Central School District Bush Pine Putra Boyke H. Rashba & Mrs. Norman Mr. System Raphael Healthcare Saint 60-8-40 Salon Schreck Eillen Schreck Robert J. Simjian Sally General Contributions Mr. & Mrs. Richard Iovanne Richard Mrs. & Mr. Iovanne E. William III Kenna Mrs. Frank & Mr. LaCamera & Mrs. Robert Dr. Lyons & Mrs. Richard Mr. Mann Jeanne Mary Pepe L. Reilly & Mrs. Dennis Mr. Company Inc. Fund Inc. County, Haven Kathleen M. Ahern Barter & Mrs. Howard Mr. Esq. Bartozzi, Joseph DelMonico & Mrs. Bruce Mr. Farnsworth W. Frederick Fearon & Mrs. Richard Dr. Hendricks Grace Hess & Mrs. Roger Mr. Century Club O,R&L Marketing Passport Inc. Body, Auto Pawloski Esq. Peabody, Bruce LLC Electric Prentiss Plaza Bee Queen Trust & Bank Quinnipiac Associates R&E Realty Service Ramo Coffee Redente Joseph Personnel Reitman Inc. Restopedic, International, Technology Safety Philanthropy Schneck Personal Selden Edward & Mrs. Mr. J. Shiller Robert Silva Wayne Inc. Reid, Seckman Smith Testa Debra Inc. Tri-Lift, of Coastal Fairfield Way United New of Greater Way United Fabricating Metal Vernier Esq. Barry Waters, & Anastasio Weinstein Inc. Co., Paper Waste Willimantic Sanitation Windsor Inc. Company, Bus Winkle

donors & volunteers 16 goodwill 19 proud and independent That help people become ® goodwill programs To fund employment ® goodwill revenue Generate ® goodwill Your donations Long Term Planning December Centers by Donation and 8 Attended Outlet 1 Retail Stores, Retail Goodwill striving for 14 are we Plan, Strategic our Agency’s In additional participants jobs for our program and provide us to provide in place to meet these goals, which will allow 31, 2017. All efforts are us to continue to fulfill our mission each and every allowing day. every year, resources Goodwill a to donating by us help Please success. our to key the are Donors site today. Growing Opportunities for the Retail Division the Retail for Opportunities Growing The 2013. early May Center in and Donation Store Goodwill our 13th opening will be We in the Lakeview After Plaza. in Branford Street Main West at 249 will be located new store found the perfect we location space in Branford, for a suitable searching of many years and upscale more a warmer, will have store our needs. The accommodate all of that will Collection will Apparel Authentic Collection. The Apparel our new Authentic will feature what below at prices well and accessories clothing, shoes high-end brand-name include the can find at a departmentyou store. us and provided came to assess our operations Industries Goodwill A consultant from The data and donation center expansion. store opportunitiesretail data for with growth Waterford Britain, New Marion, cities for expansion: Meriden, suggested the following and Willimantic. hope which we Britain, in New a lease to open a small store negotiating are currently We the end of 2013. to open before and encourage recycling of reusable items. We are also asking local also are We items. of reusable and encourage recycling on their Bin Donation businesses to consider placing a Goodwill donations. property to increase Expansion of Attended Donation Centers Expansion of Attended Approximately one-third of all our donations are collected through our six Attended Donation Centers (ADCs). Donation our six Attended collected through are of all our donations one-third Approximately Lyme, East Cromwell, Cheshire, Branford, including high-dense areas located in high-volume, These sites are Haven. and our newest location, North Guilford Avenue. Washington Headquarters at 432 ADC is located on the first floor of our Corporate NorthHaven The Friday participants, through program under the supervisionOur of their job coach, operate this facility Monday 2:00pm – 6:00pm of the operating hours, from the rest cover employees 9:00am – 2:00pm. Part-time from hours. and during the weekend during the week Donations are one of the most important aspects of the Retail Division. Division. one of the most important the Retail aspects of are Donations able be would never we stores, to sell in our Goodwill product Without a new position, created we July 2012 In goals. to meet our financial build main focus of this manager is to The Manager. Goods Donated Donations, Donations, Donations…The Life Blood of Goodwill of Blood Life Donations…The Donations, Donations, our stores made up the lost revenue in the November and December. Our Salvage Revenue was at an all-time high high at an all-time was Revenue Salvage Our December. and November in the lost revenue up the made our stores netting $2,232,000! this year, yet! year our best which makes this of $2,081,500, profit with a bottom-line year ended the We lasting Donor relationships with businesses, school, organizations and individuals to help increase to help increase school, organizations and individuals with businesses, relationships lasting Donor of use in the community through to expand our presence as as well our stores, donations to sell in Bins. Donation our Goodwill Association of North Waste (Solid in 2012 including meetings with SWANA had many successes We on soliciting working are We America) to form partnerships to enhance textile donations/recycling. of Connecticut in addition to meeting with the State donation drives school and business sponsored donations increase strategies to to develop Protection & Environmental Department of Energy 2012 was a very good year for the Goodwill Retail Division. Partly due to the mild winter, our Retail Operations were able to flourish, with a with flourish, to able were Operations Retail our winter, mild the due to Partly Division. Retail very a was 2012 the Goodwill for year good month, profitable and most busiest our in October, hitting Sandy Hurricane Despite total revenue. 9.7% higher and a count higher donor 5.3%

goodwill 18 Easter Seals Goodwill Industries NON-PROFIT ORG 432 Washington Avenue U.S. POSTAGE North Haven, CT 06473 PAID (203) 777-2000 PERMIT NO. 123 goodwill NEW HAVEN, CT ® www.eastersealsgoodwill.org

goodwill stores attended unattended donation centers donation centers branford middletown southington branford east lyme branford transfer station 249 West Main St. 955 Washington St. 350 Queen St. 1151 West Main St. 214 Flanders Rd. 747 East Main St. (203) 481-7777 (860) 347-5404 (860) 621-0775 (860) 691-3355 cheshire hamden transfer station clinton new haven wallingford 1032 South Main St. guilford 231 Wintergreen Ave. 369 East Main St. 472 Foxon Blvd. 1145 No. Colony Rd. (203) 250-1444 725 Boston Post Rd. (860) 664-9211 (203) 468-2355 (203) 265-4211 (203) 453-5995 north haven recycle center cromwell 98 Elm St. groton norwich westville 77 Berlin Rd. north haven 664 Long Hill Rd. 201 Salem Tpke. 61 Amity Rd. (860) 632-5600 432 Washington Ave. orange transfer station (860) 448-6400 (860) 204-0018 (203) 397-2735 (203) 752-5307 South Orange Center Rd. hamden orange 2369 Dixwell Ave. 81 Boston Post Rd. (203) 230-2910 (203) 795-3333 hamden outlet rocky hill 2901 State St. 80 Town Line Rd. (203) 248-1600 (860) 529-6838