MY Resident Guide 2018 edition

KEEP FOR FUTURE REFERENCE 1 #MySherbrooke A key part of the Ville de ’s initiative to be in closer contact with its residents,

this guide complements the city’s activities calendar sherbrooke.ca/calendrier , the blog sherbrookeblogue.ca , the newsletter sherbrooke.ca/infolettre .

October 2018 This Guide for Residents has been Production and publication: designed to inspire you to fully enjoy Communications Department your city and feel that it is truly yours. Cover page photo: With this in mind, all of the photos Sébastien Bouchard herein, providing us with glimpses of Circulation: 90 000 copies in French Sherbrooke’s beautiful sights, have and 4 200 in English been taken from the social media ISBN 2-922181-15-4 accounts of residents.

Do you want to participate in this trend? Tag the photos you have taken in Sherbrooke with the hashtag #MySherbrooke!

2 Message from the Mayor A resident’s guide that you can identify with

We are pleased and proud to offer you this second edition of your resident’s guide. In the following pages, you will discover the range of activities and services available to you, which makes living in Sherbrooke so exciting. You will find this guide both very helpful and attractive; its photographs of the city were contributed by Sherbrooke residents. Have it handy and consult it for everything you need to know regarding our health, educational, and recreational facilities, as well as key municipal by-laws.

I would like to take this opportunity to remind you of the great tools complementing this guide: the city’s activities calendar and monthly newsletter, to which you may subscribe at sherbrooke.ca/infolettre (in French only). Keep your eyes peeled: A new web application is on the way. It will allow you to receive notifications (by SMS or e-mail) on emergency measures.

Enjoy the read!

Steve Lussier Mayor of Sherbrooke

3 Marie-Sophie Demoflys/ @zoe.les.bas.bleus Aurélie Lanctôt / @aurelie_lanctot

4 Ralph-Alfred Ledan / @r4llf Benoît Lemire / @benoitlemire Sherbrooke in short Québec’s sixth largest city, Home to 50% of the region’s population, Sherbrooke is a city with a human touch featuring Sherbrooke is the area’s cultural, administrative, an unparalleled quality of life, particularly due to Sherbrooke is located in and institutional hub. the sense of mutual support and the dynamism of neighbourhood life that prevail here. the southeastern part of Sherbrooke’s unique ambiance is enriched by the presence of people from many cultural With great economic vitality and remarkable vigour the province. It is ideally backgrounds. in the areas of innovation and research, Sherbrooke is a major business hub where the knowledge positioned given its Your city’s immigrants contribute significantly to economy and the manufacturing sector develop proximity to major cities Sherbrooke’s richness and its cultural diversity. harmoniously. Choosing Sherbrooke means choosing the like Montreal, City, perfect place to live, study, launch a business, New York, and Boston. innovate, and invest.

More than 366,16 km2 147 km from 30 minutes from 165 859 surface area Montreal the American residents border

5 MY Sherbrooke

Sherbrooke’s doors are open to its residents. Civic engagement and public consultation are at the heart of the city’s actions, Democraticand the decisions of its elected officials are Scenemade public as widely as possible.

6 Ville de Sherbrooke Municipal council meetings Borough councils Borough council meetings

Municipal council meetings are held at city The second level of municipal administration is the Borough councils hold at least one public meeting hall, usually on the first and third Mondays borough council. Each of the four boroughs has its per month. of the month. The public is invited to attend own borough council, made up of at a minimum these meetings. of three council members, and has jurisdiction, Full audio recordings of borough council powers, and obligations in various fields. meetings are now available at Before leaving home, call 819-821-5500 or sherbrooke.ca/arrondissements consult sherbrooke.ca/conseilmunicipal Would you like a quick way to determine (in French only). (in French only) to ensure that the date has not the name and contact information for your been changed. municipal councillor? Consult the section “Mon arrondissement en ligne” at To keep abreast of what is going on in your city, you sherbrooke.ca/cartes (in French only). may also watch municipal council meetings in their entirety: sherbrooke.ca/diffusionconseil (in French only).

On this page, you will also find: the agendas, minutes, and reference documents pertaining to the dossiers addressed at council meetings.

Hani Ferland/ @hani_effe

Sherbrooke city council

To stay up to date on what’s happening in your city, we encourage you to watch Sherbrooke, le conseil municipal, a 90-minute program presenting the highlights of regular municipal council meetings, as well as the public question period. This show is broadcast on MAtv and Cogeco.

To consult the broadcast schedule, watch the show online, or access the entire audio content of a meeting, go to: sherbrooke.ca/diffusionconseil (in French only).

Catherine Blais / @babouchka4242 Ville de Sherbrooke / @villedesherbrooke 7 My elected officials

Municipal council

14 electoral districts within the city’s four boroughs. The mayor is elected by universal suffrage. Municipal councillors are elected by the residents of the electoral district or borough they represent.

sherbrooke.ca/conseilmunicipal 2

1 6

11 12 13

8 sherbrooke.ca/ conseilmunicipal

3 4 5

7 8 9 10

14 15 16 17

9 1 Steve Lussier 3 Pierre Tremblay The elected officials of the Mayor Municipal Councillor, District of Deauville Borough of Fleurimont m [email protected] m [email protected] 819-823-8000 819-446-1555 (cell) 6 Rémi Demers Municipal Councillor, District of Hôtel-Dieu 4 Annie Godbout m [email protected] Municipal Councillor, District of Rock Forest 819-822-5765 (cell) m [email protected] 819-565-9954 (office) 819-432-6537 (cell) The elected officials of the Borough 7 Danielle Berthold of Brompton–Rock Forest–Saint-Élie– 5 Julien Lachance Executive Committee Member and Municipal Deauville Municipal Councillor, District of Saint-Élie Councillor, District of Desranleau m [email protected] m [email protected] 2 Nicole Bergeron 819-566-7886 (office) 819-574-0991 (cell) Executive Committee President, Borough President 819-566-4819 (home) and Councillor, District of Brompton 8 Vincent Boutin m [email protected] Borough President and Municipal Councillor, 819-846-2757 (office) District of Quatre-Saisons 819-846-2304 (home) m [email protected] 819-345-1029 (cell)

9 Pierre Avard Municipal Councillor, District of Pin-Solitaire m [email protected] 819-437-9387 (cell)

10 The elected officials of The elected officials of the Borough the Borough of Lennoxville of des Nations

10 Claude Charron 13 Paul Gingues 16 Marc Denault Borough Council President and Municipal Councillor, Municipal Councillor, District of Université Municipal Councillor, District of Du Golf District of Lennoxville m [email protected] m [email protected] m [email protected] 819-345-3755 (home) 819-823-7018 (home) 819-569-9388 (office) 14 Karine Godbout 17 Évelyne Beaudin 11 Jennifer Garfat Municipal Councillor, District of Ascot Municipal Councillor, District of Carrefour Borough Councillor, District of Uplands m [email protected] m [email protected] m [email protected] 819-572-4666 (cell) 819-238-1747 (cell) 819-820-8956 (home) 15 Chantal L’Espérance 12 Bertrand Collins Borough President, Executive Committee Borough Councillor, District of Fairview Member, and Municipal Councillor, m [email protected] District of Lac-des-Nations 819-563-5801 (home) m [email protected] 819-565-8089 (home)

#MySherbrooke

Valérie Desrochers / @valeriedesrochers 11 My borough office Map of districts and location of borough offices

Borough offices serve as a link between the public and the 1 Borough of Brompton– city’s various departments. They are key sites for guiding Rock Forest–Saint-Élie–Deauville and interacting with residents, supporting organizations, 133, rue Laval – 819-846-2757 obtaining assistance for organizing activities or meetings, 1000, rue du Haut-Bois Nord – 819-564-7444 and holding public consultations. Whether it’s to obtain a permit, another bin for waste or one for your new home, or 2 Borough of Fleurimont simply to learn more about the services available to you, 967, rue du Conseil – 819-565-9954 your borough office’s staff is at your service to respond or guide you to the right place. Your borough office is there 3 Borough of Lennoxville for you. 150, rue Queen – 819-569-9388

4 Borough of des Nations 2070, boulevard de Portland – 819-822-6060 600, rue Thibault – 819-563-3993

12 Valerie Desrochers / @vald_art Christian Audet / @ckrysfire Alice Murray / @alimury Borough offices are open from 8:30 a.m. to noon and from 1:15 to 4:30 p.m., Monday to Friday.

2 Borough of Fleurimont 4 Borough of 1 des Nations Borough of Brompton- Rock Forest– Saint-Élie– 3 Deauville Borough of Lennoxville

13 The city’s public consultation policy

Through its public consultation policy, the Ville de Sherbrooke has established a simple, flexible, and transparent mechanism that respects the legal requirements in terms of public consultation. Public consultations provide an opportunity to express your opinion on by-laws, projects, and actions that may affect your community.

To learn more about this policy, consult sherbrooke.ca/consultations-publiques (in French only).

Ville de Sherbrooke Olivier Peronnet / @olivier_prnnt Sarah Turbil / @traditionsmonde

14 My Communication

ToolsBeing in contact with its residents is of great importance to the city, which is why it has developed a vast array of electronic tools to facilitate its interactions with you. Feel free to use them to keep up to date or to simplify your life.

These constantly evolving tools are improved based on your comments, questions, and suggestions, which may be sent to [email protected] at any time.

Valérie Desrochers / @vald_art 15 sherbrooke.ca: A calendar to help Sherbrooke in the A website for all you choose your age of social media your questions activities

Updated daily, the Ville de Sherbrooke’s website What’s happening in Sherbrooke this weekend? features news and directs you to the information What day camps are available in your that you need. neighbourhood? Are cooking courses offered near your home? For answers to these questions and a Follow us! Online services host of others, consult the city’s activities calendar sherbrooke.ca/calendrier (in French only). To fill out a notice of claim, access library catalogues, obtain a request form, or consult the city’s job offerings, go to sherbrooke.ca/servicesenligne (in French only).

You can use the city’s online services to do everything from paying bills to accessing public data, and from applying for a permit to registering for various courses.

Joannie G.Parenteau @Joie_nie.gp

Cassy Morneau Emilie Richard Jenny Cadieux/ Alexandra Quintal 16 @ariellejal @richardemilie83 @zinnie1709 @alexe.quintal A blog to stay up to date Easily accessible

Are special activities being organized? Are there events on the horizon that will interactive maps impact Sherbrooke residents? We have a team in place to process information and share it with you. Submit your comments and questions. This is your blog, The city provides interactive maps featuring a range a meeting place for Sherbrooke’s population. of information. To obtain the highlights, sign up for the monthly newsletter from Recreation, waste collection, information regarding your the Ville de Sherbrooke’s blog! sherbrooke.ca/infolettre and property or your borough—from the fire station serving Follow us! sherbrookeblogue.ca (in French only). your residence to bike paths to road work… These are just some of the topics you can learn more about by consulting our interactive maps sherbrooke.ca/cartes (in French only). Questions for the city

Do you have a question of a municipal nature? sherbrooke.ca/mqv (in French only) My web app

We are committed to providing you with an answer Subscribe and receive notifications about your city. within 48 business hours. MySherbrooke.ca .

Sébastien Bouchard / @sherbylove_le_site

Marie-Eve Jacob @marieeve.jacob.3 17 An enriching cultural life

The first city in Quebec to adopt a cultural policy, Sherbrooke is rich in Marijo Lapointe / @marijolapointe artistic activities. From performance halls to museums and festivals to interpretation centres, there are many platforms featuring culture. sherbrooke.ca/culture (in French only). Dynamic cultural centres

In Sherbrooke, you’ll find sites in which culture is expressed in a thousand ways. Consult their programs! y Le Parvis M Leisure 987, rue du Conseil – 819-565-6264 salleduparvis.com (in French only). Centre culturel Pierre-Gobeil 970, rue du Haut-Bois Sud – 819-564-1091 centreculturelpg.com (in French only). The Ville de Sherbrooke has partnership Maison des arts et de la culture de Brompton Activitesagreements with 300 organizations to 1, rue Wilfrid-Laurier – 819-846-1122 maculturebrompton.com (in French only). offer seasonal recreational activities. These Centre communautaire et culturel Françoise-Dunn organizations coordinate sociocultural courses, 2050, boulevard de Portland – 819-560-8900 community gatherings, sports competitions, Uplands Cultural and Heritage Centre day camps, and many other events. 9, rue Speid – 819-564-0409 – uplands.ca

Sherbrooke’s 60 cultural organizations offer lots of Shows for all audiences activities and events. For more information, go to sherbrooke.ca/calendrier (in French only). Sherbrooke is home to many performance venues that host shows in cozy, avant-garde, heritage, and even outdoor settings. Comedy, dance, music, theatre, storytelling, and children’s shows—in Sherbrooke, there’s something for everyone! Learn more about the shows on offer at sherbrooke.ca/calendrier (in French only).

18 Annabel Dinet @ Ville de Sherbrooke lanana_yoga Bibliothèque municipale Éva-Senécal 215 000 450, rue Marquette My Sherbrooke for adults 819-821-5861 105 000 Bibliothèque du secteur de Rock Forest for children 968, rue du Haut-Bois Sud Libraries Offer 819-823-8676 Reading across the city 184 Bibliothèque du secteur de Saint-Élie magazines and newspapers 4505, chemin Saint-Roch Nord Sherbrooke has five libraries. Wherever you live, 819-566-8312 you’ll find one nearby. 4 000 Bibliothèque Gisèle-Bergeron e-books 81, rue du Curé-LaRocque, bureau 1 819-846-6645

18 000 Bibliothèque Lennoxville Library DVDs 101, rue Queen 2 000 819-562-4949 audiobooks sherbrooke.ca/bibliotheques (in French only)

Events and gatherings Exhibition spaces

Sherbrooke hosts cultural events that will encourage you to expand your that cast a wide net horizons, such as the Salon du livre de l’Estrie, the Festival des traditions du monde, and the Salon des métiers d’art de l’Estrie! Sherbrooke is home to exhibition spaces, museums, interpretation centres, and Explore the possibilities. art galleries that delight art enthusiasts. Whether you have a passion for history, destinationsherbrooke.com genealogy, contemporary art, or the sciences, you’ll find places to explore. sherbrooke.ca/calendrier (in French only) Discover what Sherbrooke has to offer at sherbrooke.ca/calendrier (in French only). The Party Trailer! The Ville de Sherbrooke’s Do you want to organize a neighbourhood party? Get financial assistance and have the trailer delivered to your home! It contains tables, chairs, barriers, art collection various balls and other games for all ages. sherbrooke.ca/fetedevoisinage (in French only) The Ville de Sherbrooke’s collection features 37 public works of art. These sculptures, paintings, murals, and commemorative monuments are located in public places and accessible to all, at all times. Discover them at sherbrooke.ca/oeuvres (in French only). 19 Parc Lucien-Blanchard: Exhilarating sports Parks and green Sherbrooke on the water and recreation spaces abound Rent water sports equipment, such as a paddle boat, kayak, or rowboat, and discover your city Whether you’re into water sports, hiking, board Sherbrooke has an abundance of outdoor public from a different perspective by following the blue sports, soccer, or tennis, Sherbrooke has a spaces. Would you like to have a family picnic, stroll corridor, Sherbrooke’s navigable waterways. Find wealth of places to practise your favourite through the forest, or play a game of baseball? out more at destinationsherbrooke.com . activities and discover new passions! Explore our city’s parks and green spaces at sherbrooke.ca/parcs-et-equipements Sherbrooke’s 50 sports and recreation (in French only). Lac des Nations: Nature in the city organizations offer many activities and events. For more information, go to Close to downtown, the Lac-des-Nations sherbrooke.ca/calendrier (in French only). Art & Mosaic Circuit promenade is a path several kilometres in length, ideal to enjoy on foot, by bike, or on rollerblades. This circuit will take you on an artistic journey This urban space enables users to enjoy nature in featuring hybrid installations, art structures, the heart of the city year round. mosaiculture creations, and public works of art. Tour the city and discover this perfect Accessible via Parc Jacques-Cartier and the commingling of art installations and scenery. Marché de la Gare. sherbrooke.ca/circuitAM (in French only)

... Sherbrooke is

More than 130 km Dozens of 170 parks 12 pools, 4 splash pads, 100 km of A mountain in the city of bike trails sports teams and green spaces and 2 beaches walking trails for skiing, board sports, mountain bike and archery

9 arenas, 5 of which An outdoor Nearly 100 baseball 36 skating rinks Major downtown are municipal activities centre fields, soccer fields, and skating ovals revitalization More than 400 events arenas and tennis courts underway

20 Swimming Wear a helmet A mountain in the The municipal by-law stipulates that wearing a activities helmet is mandatory for all people under the age of heart of the city 18 riding a bicycle within Sherbrooke, including on The Montcalm indoor pool is open to people of the urban walkway, multi-purpose trails, and What more could outdoor enthusiasts dream of all ages, for swimming lessons or open swims. bike lanes. than having a mountain in the middle of their city? Sherbrooke residents have access to one Sherbrooke also has 12 outdoor pools and four year round. splash pads. Day camps In summer, Parc du Mont-Bellevue’s 200-hectare natural mountain has 30 km of trails, is home Two beaches in the city for everyone to many ecosystems, and features exceptional biodiversity. Do you enjoy mountain biking? In Sherbrooke, there are two public beaches: Sherbrooke offers a range of exciting activities. Parc du Mont-Bellevue has spectacular mountain One at Parc Lucien-Blanchard (Rue Cabana) on If you have children ages 5 to 14, you can choose biking trails. the , and the other at Parc de la the formula best adapted to their interests, Plage-Municipale (Avenue du Parc) on . knowing that they will be in a safe and entertaining In winter, with its well-groomed and lit ski environment. trails, snowboard park, and magic carpet lift for You’ll find the open swim schedule, the complete beginners, Mount Bellevue is an incredible place list of outdoor pools and splash pads, as well as For more information, go to to have fun. the daily conditions at our public beaches at sherbrooke.ca/campsdejour . sherbrooke.ca/aquatique (in French only). This natural urban setting also features several kilometres of trails for hiking, snowshoeing, and cross-country skiing; and you can even practise Kilometres Sightseeing in archery there. Ski conditions: maneige.com of cycling trails Sherbrooke sherbrooke.ca/parcmontbellevue You can explore Sherbrooke’s Grandes-Fourches Over the years, Destination Sherbrooke’s team (in French only) cycling network, which features cycling trails, has mastered the art of planning and developing designated routes, and bike lanes to create a custom tourist routes. Visit the organization’s winding network divided into six axes that span website at destinationsherbrooke.com . Sherbrooke, the Township of Hatley, North Hatley, and three watersheds.

Plan your bike ride at sherbrooke.ca/grandesfourches (in French only).

Jonathan Côté / @jo_mtbr 21

My Environment

Valérie Desrochers / @valeriedesrochers

Sherbrooke, a green city An innovative sorting tool To help you properly dispose of your waste, the Ville de Sherbrooke has set In Sherbrooke, respecting the environment is a way of life, a commitment up an electronic sorting tool to help residents do the right thing, use the that is expressed through concrete action. right bin and the right collection service: Le bon geste, le bon bac, le bon récupérateur.

New shoreline by-law Disposing of your waste in an environmentally friendly manner is a simple gesture you can make to safeguard the environment on a daily basis. To improve the quality of its shorelines, Sherbrooke is in the process of discouraging shoreline lawns, promoting the introduction of plants suitable The tool is available at sherbrooke.ca/outildetri (in French only). to shorelines, and is implementing a new by-law to this effect. sherbrooke.ca/shorelines Proper waste management

The Ville de Sherbrooke limits waste disposal as much as possible. Thanks to your collaboration, more than 50% of the waste collected within city limits is composted, recycled, or reused in another way.

22 Collecting Large-item everything, for garbage: A last everyone Ensure your resort bin’s wheels and Garbage, recycling, and compost collection days handles are facing While it is easier to dispose of items through the differ from one borough to another. The collection the house; place large-item garbage collection, it should be used calendar is distributed by mail in December. You the bin on the as a last resort as these items are destined for the can pick up a copy of the collection calendar at any road. landfill. Before placing your items at the curb, make time at your borough office, or consult it online at sure they cannot be reused, recycled, or recovered sherbrooke.ca/collectes or via the interactive by charitable organizations, for example. map at sherbrooke.ca/cartes (in French only). Are you unsure if something will be accepted as large-item garbage? Use the sorting tool at How to position your bin at the curb sherbrooke.ca/outildetri (in French only).

Ensure your bin’s wheels and handles are facing the house; place the bin on the road, Is your bin broken? Do you need an not the sidewalk. additional bin?

When more than one bin is to be collected Was there a missed collection? To report a at one site, ensure the bins are a bin-width broken or stolen bin, or a missed collection: apart. sherbrooke.ca/bacs (in French only) or 819-821-5858. You may obtain an additional In winter, from November 15 to March 31, you green or brown bin from your borough office, must place your bins a maximum of 30 cm for a fee. (12 in.) away from a snow bank, whether your bins are placed in front of your driveway, Ensure the bins New owner? in front of the sidewalk, or on the shoulder. are a bin-width You may obtain green, brown, and black bins apart. from your borough office, for a fee.

Michaël Marois / @m.marois 23 Ecocentres What is HHW? Preserving the Household hazardous waste (HHW) includes paint, within reach solvent, aerosol, waste oil, and propane containers; environment vehicle batteries; stripping compounds; light Ecocentres are residual material collection sites bulbs; and pesticides. HHW must be disposed of For more information regarding major open to Sherbrooke residents at no charge. at one of Sherbrooke’s two ecocentres. environmental issues, consult sherbrooke.ca/environnement (in French only). For information on the materials accepted and refused at the ecocentres: Used battery disposal sites: There you’ll find a wealth of information: sherbrooke.ca/ecocentres (in French only) or sherbrooke.ca/outildetri (in French only). Ecocentres, borough offices, municipal libraries, An interactive map on river water quality; large institutions, and participating pharmacies. Examples of shoreline landscaping plans; Écocentre Michel-Ledoux Locations of charging stations; 1000, rue Léon-Trépanier (Access via Boul. Lavigerie) Pesticides: Exotic invasive species and how to get Information: 819-822-6010 A new by-law rid of them.

Écocentre Rose-Cohen The Ville de Sherbrooke has amended its by-laws to gradually reduce the outdoor use of pesticides. 365, rue Pépin Since 2017, only low-impact pesticides have (Access via Boul. de Portland or Boul. Industriel) been permitted. To consult the list of acceptable Information: 819-822-6033 pesticides, go to sherbrooke.ca/pesticides (in French only), or speak with garden centre Regular hours staff or a lawn care contractor. Tuesday to Saturday, 8:30 a.m. to 3:45 p.m. To adopt best lawn-care practices, consult the Summer hours Maintenance Guide for a Healthy Lawn at Monday to Saturday, 7:30 a.m. to 4:45 p.m. sherbrooke.ca/pelouse (in French only). Let’s fight the emerald ash borer

The emerald ash borer is an insect pest that attacks all ash species. Sherbrooke is committed to taking action to save its ash trees and to helping landowners with this species. sherbrooke.ca/agrile (in French only)

24 Clean water

Drawn from due to its purity, Sherbrooke’s drinking water is pumped, then transported 27 kilometres to the J.-M.-Jeanson water treatment facility, located near the Université de Sherbrooke.

Sherbrooke has the best water! After winning the award for the best drinking water in Quebec in 2017, the City Erin Despard/ @yourlupinesoryourlife of Sherbrooke has won the silver medal in June 2018, for the best drinking water in North America!

Sherbrooke residents: Respectful of drinking water

With its low consumption of drinking water, Sherbrooke is a leader in Quebec in this respect.

Quebec In Sherbrooke: Myriam Perrault / @myriamperrault55 average: 573 L per person 421 L per person per day. per day

573 L 421 L

Data from the Ministère des Affaires municipales et de l’Occupation du territoire, 2015.

Sherbrooke’s water hardness is very stable and is approximately 55 mg/litre. This result falls within the top targets to be reached.

Valérie Desrochers / @valeriedesrochers 25 Watering and other outdoor water usage

The Ville de Sherbrooke’s by-law limits the periods of time in which watering and other outdoor water usage are allowed.

USAGE DEVICE PERIOD

Lawns, perennials, hedges, trees, and shrubs Sundays and Wednesdays, between 8 p.m. and 11 p.m. Programmable system with a moisture sensor Sundays and Wednesdays, between 5 a.m. and 7 a.m.

Vegetable gardens and annuals At any time, strictly according to the needs of the plants (no excessive watering) Programmable system with a moisture sensor

New or freshly landscaped lawns At any time within 15 consecutive days following the work (with proof of purchase) Programmable system with a moisture sensor

Cars and outdoor walls At any time, no runoff onto the street or neighbouring properties

Driveways and walkways One annual cleaning permitted between April 1 and May 31

Pools At any time, for the annual filling of the pool. Daily, between 8 p.m. and 6 a.m. to top up the water level

You’ll find this by-law, along with plenty of tips to reduce drinking Watering Spray Sprinkler Hose water consumption, at sherbrooke.ca/eaupotable (in French only). can gun

26 My Living Space Sherbrooke’s size gives it many advantages unique to large cities, and yet it has a peaceful, relaxed ambiance. Sherbrooke boasts many services, varied cultural and sports offerings, and countless resources, in addition to an unparalleled quality of life.

Kristine Bélanger / @krbelanger 27 Sherbrooke, Sherbrooke keeps you healthy

a well-educated city Sherbrooke is fortunate to have the second largest Centre intégré universitaire de santé et de services sociaux (CIUSSS) in Quebec, the CIUSSS de l’Estrie- Studying in Sherbrooke gives students the opportunity to learn in French CHUS, your local hospital. or English, from elementary school to university. Sherbrooke’s educational institutions are well-known, and both prestigious and enjoyable to attend, at every level. The CIUSSS de l’Estrie-CHUS offers a wide range of services and care at two hospitals: A true student city, 20% of Sherbrooke’s population is composed of post-secondary students. Centre hospitalier universitaire de Sherbrooke (CHUS) 7 Fleurimont hospital 3001, 12e Avenue Nord Sherbrooke has: 819-346-1110

7 Centre hospitalier universitaire de Sherbrooke (CHUS) Hôtel-Dieu Two universities 580, rue Bowen Sud 819-346-1110 7 For information regarding the health and social services offered (nursing, Three colleges nutrition, chronic disease prevention program, etc.) call 819-780-2222 or go to santeestrie.qc.ca .

Info-Santé: 8-1-1 Many elementary and high schools Poison control: 1-800-463-5060

CPE daycares

Sherbrooke boasts 40 or so accredited CPE daycares. Consult the list at cpe-estrie.org (in French only).

Looking for a spot in a daycare facility? Go to the single access point laplace0-5.com .

28 Sherbrooke takes you places Sherbrooke and sustainable mobility Sherbrooke believes in the importance of achieving a better balance The Société de transport de Sherbrooke (STS) provides urban transit services between cars and other modes of transportation. The master plan on and adapted transportation services within the Ville de Sherbrooke. active transportation (Plan directeur du transport actif—PDTA) proposes pedestrian and cycling networks with the aim of increasing the use of active transportation. Urban transit services In the next 15 years, 90 km of sidewalks will be added to the existing City buses: 18 lines 340 km, and 165 km of cycling trails will be added to the current network of 130 km of trails! Minibuses: 13 lines Consult the PDTA at sherbrooke.ca/pdta (in French only). Taxibuses: 5 lines

Free access for children aged 11 and under. 7 Travelling by bike? Use the rack and roll service!

Smart mobility with Vermeille: smart apps and tools to be discovered at sts.qc.ca/72-Vermeille .

To use the route planner or obtain more information, visit sts.qc.ca .

Adapted transportation services

Do you have reduced mobility? The STS provides adapted transportation services across Sherbrooke. To check your eligibility or make a reservation for transportation, contact the STS at sts.qc.ca/transport-adapte or Yann Audin / @yannaudin 819-566-1848.

Marie-Elaine Perras / @meperras 29 Fire department (Service de protection Municipal emergency preparedness Sherbrooke, contre les incendies—SPCIS) organization (Organisation municipale de la sécurité civile—OMSC) a safe city Sherbrooke has six fire stations and two unmanned stations. Always on the alert, Sherbrooke’s OMSC strives to Public safety is a crucial aspect of individual ensure your safety in emergency situations (floods, and community well-being. In Sherbrooke, the Fire station No. 1 “William-Percy-Donahue” heat waves, ice storms, etc.). Managed by the fire concept of safety is reflected in the outstanding 360, rue Terrill chief, the OMSC ensures that disaster victims have mobilization of the police department, fire a safe place to stay, that their integrity is respected, department, numerous organizations, public Fire station No. 2 “Robert-Davidson” and that their property is protected. institutions, and city residents. 2005, boulevard du Plateau-Saint-Joseph

Fire station No. 3 “Charles-Audet” In case of emergency Sherbrooke police department 1005, rue Claire-Jolicoeur (declared by the OMSC) (Service de police de Sherbrooke—SPS) Fire station No. 4 “Hector-Olivier-Camirand” Call the residents’ information line at 575, rue Maurice-Houle 520, rue Lavigerie 819-821-1928.

Emergencies only Fire station No. 5 “Alfred-Zéphirin-Couture” Consult the Ville de Sherbrooke’s Facebook and 9-1-1 265, rue Léger Twitter pages.

Information, complaints, and reports: Unmanned station No. 6 819-821-5555 10, rue Samuel-Gratham

Fire station No. 7 “Jacques-Denault” Neighbourhood Watch program 5920, boulevard Bourque 72-hour emergency kit A prevention program whose strength relies on Unmanned station No. 8 your individual and community involvement. 133, rue Laval Your family should be prepared to cope with a disaster by having an emergency kit on hand to Would you like to join your Neighbourhood Watch Emergencies only: enable you to be self-sufficient for 72 hours. For volunteer team? 9-1-1 more information regarding the kit, and the list of places where you can get one, visit For more information, go to Information and reports: sherbrooke.ca/securitecivile (in French only). surveillancedequartier.org (in French only). 819-821-5517

Complaints regarding fire hazards: 7 819-821-5511

30 Sherbrooke, an Sherbrooke, Age-Friendly City sensitive to people (AFC) with disabilities

The Age-Friendly City (AFC) concept was The Ville de Sherbrooke has an inclusive approach developed by the World Health Organization. that takes into account the needs of the entire Sherbrooke is among the trailblazing cities and population, including individuals with disabilities Ville de Sherbrooke MRCs that, at the request of the Government of and their families. Québec’s Secrétariat aux aînés, have been part of the AFC pilot project since 2008. Consult the city’s action plan for integrating individuals with disabilities (Plan d’action 2016 For more information, go to pour l’intégration des personnes handicapées) at sherbrooke.ca/aines (in French only). sherbrooke.ca/accessibilite (in French only).

PAIR program Adapted Rescue

Are you a senior living alone and experiencing a loss The Adapted Rescue program informs emergency of autonomy? units (police, paramedics, and firefighters) who are responding on the site of a disaster (fire, flood, The PAIR program is a personalized service ice storm, for example) of the presence of a person providing automated calls to its subscribers to needing special assistance given their reduced check on their health. Subscribers receive a call at mobility. a prearranged time, once or several times a day, as per their request. Who can subscribe to the program?

Frédérique Ravary-Ouellet / @fred_ravary_ouellet Answering the call shows that the subscriber is not A person residing in Sherbrooke. in distress and is capable of calling 9-1-1 if needed. A person with a severe or very severe For more information about the program, contact mobility disability. the Sherbrooke police department’s community safety division by calling 819-822-5555. Subscription to the Adapted Rescue program is voluntary, confidential, and free sherbrooke.ca/secoursadapte (in French only).

31 Marie Ferland Sherbrooke, welcoming and diverse

Sherbrooke’s community is diverse and open to the world. Through organizations, partners, events, and activities, Sherbrooke residents have a strong sense of belonging to the city.

New residents A wide range of events

Did you recently move to Sherbrooke, alone or Many family-oriented and intercultural events with your family, from elsewhere in Quebec, are offered year round by organizations and Samuel Fleury et Lizakim Théroux / @lizatheroux , or the world? Find information institutions in the community, including: specifically for you: Festival cinéma du monde de Sherbrooke Consult jesuissherbrookois.ca (international film festival) (in French only). fcms.ca/en

The Ville de Sherbrooke has developed tools and Festival des traditions du monde mechanisms for social inclusion to create an (multicultural festival) environment where it feels great to live together. ftms.ca/en Here are some of them: Fête du Lac des Nations A municipal policy for welcoming and fetedulacdesnations.com/en integrating immigrants; Sherbrooke Winter Carnival Alex Héroux Messier / @alexhm2 An action plan developed in collaboration carnavaldesherbrooke.ca with the Ministère de l’Immigration, (in French only) de la Diversité et de l’Inclusion du Québec; Sherbrooke Family Week Member of the Canadian Coalition sherbrooke.ca/familles (in French only) of Municipalities against Racism and Discrimination for UNESCO. Semaine sherbrookoise des rencontres interculturelles (intercultural week): sherbrooke.ca/ssri (in French only)

Santa Claus Parade defileperenoel.com (in French only)

For more information, go to sherbrooke.ca/calendrier (in French only).

32 Annabel Dinet / @Lanana_yoga My Sherbrooke Economy The Ville de Sherbrooke plays a key role in economic development. The city assigns mandates to organizations that support Sherbrooke businesses to generate wealth by stimulating entrepreneurship.

Corporation de Pro-Gestion Estrie Guichet promoteur développement Supports retail and service businesses: A resource to facilitate interactions between the progestion.qc.ca (in French only) Ville de Sherbrooke and developers: économique et sherbrooke.ca/guichetpromoteur (in French only) communautaire Espace-inc de Sherbrooke Serves as a gathering place for entrepreneurs and Supports social economy enterprises: an accelerator for start-ups: cdec-sherbrooke.ca (in French only) espace-inc.org (in French only) Looking for a job?

Visit sherbrooke.ca/emplois to see the list of positions available at the Ville de Sherbrooke, Commerce Sherbrooke including student employment. Sherbrooke Innopole

Monitors, researches, and develops Sherbrooke’s Supports industries and companies in key sectors, commercial structure: as well as the development of industrial parks: commercesherbrooke.com (in French only) sherbrooke-innopole.com (in French only)

33 Questions regarding parking It is prohibited to park a vehicle on the city’s public roads between midnight and 7 a.m. during snow By-laws removal season, from November 15 to March 31, Living in harmony means that we must except in places where it is otherwise indicated. follow certain rules. As a Sherbrooke For more information regarding parking within resident, it is your responsibility to be Sherbrooke or to obtain a parking permit request cognizant of the municipal by-laws in force form, call 819-821-5626 or go to in your area. sherbrooke.ca/stationnement (in French only).

Please note that the municipal by-laws Remote payment for parking presented here are for information purposes only. The full, official version of the Ville de The mobile payment app B-CITI enables you to pay Sherbrooke’s general by-law is available at for your parking remotely. Download it and enjoy its sherbrooke.ca/reglements (in French only). many benefits!

34 Isaac Poulin Stéphanie Ponsaers / @stephanieponsaers Winter road Safety near schools Nighttime activities No person may be on a trail, inside a recreational maintenance The speed limit in front of elementary schools is infrastructure, or in a park on any day of the week 30 km/h during school hours. This limit is in effect between 11 p.m. and 6 a.m., unless so authorized Winter is an integral part of Quebec’s environment. between 7 a.m. and 5 p.m., Monday to Friday. by the city for a special activity.

The Ville de Sherbrooke would like to remind you The city asks drivers to respect the directions given that in winter you must: by school crossing guards and also recommends Neighbourliness that parents drop off their children on the same Adapt your driving habits side of the street as the school’s entrance. Living in an urban setting involves tons of benefits, but it also involves dealing with proximity issues Respect snow plows and sharing space. Order, public peace, Visit sherbrooke.ca/bonvoisinage Reduce your speed and nuisances (in French only). Plan your route Everyone is entitled to peace and quiet and Temporary shelters Leave early everyone has the duty to respect that of others. Our municipal by-laws have several sections that Permitted from October 15 to April 15 Sherbrooke is committed to sustainable promote social harmony. development and this is demonstrated in its winter road maintenance. Sherbrooke aims to reduce the The by-law sets out minimum fines for those who quantity of road salt released into the environment, violate it, for example: decrease greenhouse gas emissions, and recycle abrasives spread on sidewalks and roads. By making noise that undermines the well-being of neighbours For more information, go to sherbrooke.ca/viabilitehivernale By disturbing the peace by singing or shouting (in French only). in the street

By consuming alcoholic beverages in streets or parks

By lighting an outdoor fire that produces smoke that disturbs the neighbourhood

Melissa Rossi / @l.estrie__d.bois 35 Éliane Fortier / @elie_f_ Fire prevention Responsibly Lighting outdoor fires Smoke alarms keeping and Throughout the Ville de Sherbrooke, outdoor Smoke alarms are the best measure you can take controlling animals fireplaces are permitted on the residential to save your life and those of your family members properties of detached or semi-detached single- in the event of a fire. Therefore, you should regularly Do you own one or more animals? family dwellings (only one fireplace per main check that your smoke alarms are working and Be sure to read this. building). Although no permit is required for these periodically replace their batteries. The best times fireplaces, certain rules must be followed. to do so are in the spring and fall, when the time You may have a combined maximum of four changes, and when your smoke alarm beeps dogs and cats. To ensure you have a suitable outdoor fireplace and intermittently to indicate that its battery is low. You that it is installed correctly, or to obtain additional should also check all of the smoke detectors in your You must obtain a licence from the Société information, go to sherbrooke.ca/feux . home when you move. protectrice des animaux de l’Estrie (SPA) for each animal. Licences are valid from January 1 Don’t forget there must be one smoke detector to December 31. You may renew licences at Chimney cleaning per floor and that these devices must be replaced spaestrie.qc.ca . every ten years. It is mandatory—and, above all, important to your You must keep your dog on a leash in all public safety and that of your family members—that you spaces within the city. have your chimney cleaned annually. It is your responsibility to immediately clean This cleaning is required if your appliance burns up your animal’s excrement. solid fuels, such as wood, wood pellets, or anthracite. Animals are not allowed in public areas during a celebration, an event, or a public gathering, You may clean it yourself or consult the list of except for guide dogs or during a dog show. authorized chimney cleaners at sherbrooke.ca/ramoneurs (in French only).

36 Johanne Desharnais / @johannedesharnais Christian Audet / @ckrysfire Yanick Demers / @yanickdemers Permits Graffiti Garage sales If you notice illegal graffiti or a tag on municipal No permit is required for the community-wide Building, renovations, landscaping, infrastructure (building, street furnishings, etc.), garage sale. During the weekend selected for your and tree felling let us know by calling 819-821-5858. borough, you may have a garage sale for free. Otherwise, don’t forget to get a permit, at a cost Would you like to build a house, carry out If you notice graffiti on your property, file a of $25, from your borough office. renovations or landscaping work, fell a tree, or install complaint with Sherbrooke’s police department new windows? Are you wondering why and in which (SPS) by calling 819-821-5555. Get the facts at sherbrooke.ca/ventesdebarras situations a permit or certificate is required? (in French only). Help the environment by changing how you shop. You’ll find the answers to your questions at Street lights and traffic lights sherbrooke.ca/permis (in French only), at your borough office, at 555, rue des Grandes-Fourches Have you noticed a burnt-out traffic light or street Sud, or by calling 819-823-8000, ext. 5905. light? Call Hydro-Sherbrooke at 819-821-5728.

Wondering how to contact the Ville de Sherbrooke?

During office hours Hydro-Sherbrooke

City hall Fire department: Hydro-Sherbrooke account: Civic address: 819-821-5517 moncomptehydro.sherbrooke.ca 191, rue du Palais, Sherbrooke QC P.O. Box 610, Sherbrooke QC J1H 5H9 Permits and inspections: Information: 819-821-5905 819-821-5622 General information: 819-823-8000 Tax account: Power outages or damaged infrastructure: 819-821-5626 819-821-5728 Emergency (police-fire-ambulance): sherbrooke.ca/taxation 9-1-1 Tickets/fines: At any time Police department: sherbrooke.ca/paiementconstats 819-821-5555 Public works (service requests): 819-821-5858

37 Web application Newsletter Blog

MySherbrooke.ca sherbrooke.ca/infolettre sherbrookeblogue.ca (in French only) (in French only) A brand new application will soon be available. Keep up to date Do you want to keep abreast of Go to this site to find out about all on emergency measures. municipal information and key municipal news. events in Sherbrooke?

Stay informed by SMS or e-mail. Receive monthly news in your inbox.

38 Valérie Desrochers / @vald_art Jean-Claude Aubin (Passion Sherbrooke) / @jc.aubin Sherbrooke.ca #mysherbrooke

39 Emilie Richard / @richardemilie83

Frederique Garcia / @freedoz_

Jean-Claude Aubin (Passion Sherbrooke) / @jc.aubin

Valérie Dersrochers / @valeriedesrochers

Émilie Beauchesne / @em_artyoga

40 Michel Olney, photographe / @olneyphoto Nancy Hallée / @nancyh7 Florence Béland / @flounne24