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real estate services proposal. prepared especially for: Let me begin by thanking you for the opportunity to deliver my presentation on how century 21 select real estate, inc. and I are best positioned to market and sell your home. The information contained in the following pages will demonstrate our knowledge, expertise and commitment to making your home selling experience a complete success. century 21 select real estate, inc. successfully represents buyers and sellers in your neighborhood. We believe that we know what is important to you during this process: 1. That the selling process runs smoothly without hassles. 2. That your agent keeps you informed of all vital information throughout the sale. 3. That your home sells quickly. 4. That you receive the best possible price and terms for your home. I look forward to working with you as we achieve the goals above. Sincerely, c21: the purpose of this presentation. 1. Familiarize you with the selling process. 2. Provide you with details on my experience and the CENTURY 21® brand. 3. Develop a customized marketing plan for your home. 4. Share current real estate information on your local area. 5. Determine an initial market position for your home. 6. Leave you with some resource information and sample forms.

7. Reinforce our commitment to your goals. 8. Answer any questions you may have. CENTURY 21: The Gold Standard.

C21 at a Glance.

There are many realty signs on front lawns these days, but only one can offer representation in over 70 countries through a network of more than 120,000 real estate professionals.  Founded in 1971  Part of the Realogy Franchise Group

 Century 21 Real Estate LLC is the franchisor of the world’s largest residential real estate sales organization  Operate in approximately 8,000 offices around the world  Considered “the most recognized name in real estate,”* ours is the brand that comes to mind most when consumers think of real estate services We strive every day to better understand your needs to help you complete a successful transaction for your home. We embrace your goals as our own. This is why the CENTURY 21 System is “The Gold Standard.”

* Source: 2010 Ad Tracking Study. The survey results are based on 1201 online interviews with a national random sample of adults (ages 18+) who are equal decision makers and who have bought or sold a home within the past two years or plan to purchase or sell a home within the next two years. Brand awareness questions are based on a sample of 1201 respondents at a 90% confidence level with a margin of error of +/-2.4%. The study was con- ducted between April 5 – October 31, 2010 by Millward Brown, a leading global market research organization. why call a c21 agent? century 21 agents are smarter. bolder. faster television & online advertising. CENTURY 21 uses television, radio, print and online advertising to drive potential buyers to c21. com, maximizing the exposure for your home and keeping CENTURY 21 top of mind with home buyers. marketing. As a CENTURY 21 Select Real Estate professional I will ... 1. Provide you with professional and personalized service 2. Monitor details and coordinate marketing activities for the sale of your home 3. Show your property to qualified buyers 4. Present all written offers 5. Facilitate the closing Our proven Marketing System also offers traditional and proprietary marketing tools, systems and services to help get your home sold, including: CENTURY 21 Internet Marketing Program: www.c21selectgroup.com Local Advertising www.century21.com Global Referral Network www.century21espanol.com Seller Service Pledge® Neighborhood Profiles MortgageSM Services Targeted E-mail Communication Preferred Client Club Marketing Social Media Website: Direct Mail Marketing Facebook, Twitter, YouTube & Flickr Fine Homes & Estates Digital Magazine Website Listing Distribution Network Buyer lead distribution program (LeadRouter) National Advertising Client lead reporting tool (Golden Ruler) an industry leader. For the past decade, CENTURY 21® has reigned as the nation’s most recognized brand in real estate!

Source: 2011 Ad Tracking Study. The survey results are based on 1200 online interviews with a national random sample of adults (ages 18+) who are equal decision makers and who have bought or sold a home within the past two years or plan to purchase or sell a home within the next two years. Brand awareness questions are based on a sample of 1200 respondents at a 90% confidence level with a margin of error of +/-2.4%.The study was conducted between September 12 – November 20, 2011 by Millward Brown, a leading global market research organization. the select group at a glance. ➤ Founded in 1975 in Yuba City, California ➤ Acquired by Daniel Jacuzzi in 1980 ➤ Over 20 mergers and acquisitions, including internal growth, have brought us from nine agents in 1980 to where we are today ➤ Operations in Northern California and Northern Nevada ➤ Real Estate, Mortgage, Property Management, Title and Escrow, Relocation, Education and Client Services ➤ Over 700 Sales Associates, 38 Loan Officers, 20 Property Managers, 12 Title and Escrow Officer and over 50 additional support personnel Get More With Me. ➤ Knowledge – As a CENTURY 21 Select Real Estate agent, I participate in extensive and ongoing formal training to keep me at the top of my field ➤ Attentiveness – As a CENTURY 21 Select Real Estate agent, I am a great listener focused on understanding your goals and dreams. I provide you with relevant information. ➤ Responsiveness – As a CENTURY 21 Select Real Estate agent, I respond quickly and professionally to manage all the details in order to achieve your goals. Celebrating Three Decades of Caring. For 30 years, CENTURY 21® has been a proud philanthropic partner of Easter Seals®. Brokers, agents like myself, and employees have worked together to raise over $100 million in support of the Easter Seals mission: to help improve the lives of children and adults with disabilities. As one of Easter Seals’ largest corporate sponsors, CENTURY 21 is proud of the long-standing relationship we have with this charity.

CLOSINGS FOR KIDS CENTURY 21 supports a program called “Closings for Kids.” Every one of our agents has the abil- ity to sign up to donate a portion of their commission from every closing to their local Easter Seals Chapter. Therefore, when clients choose an agent who participates in “Closings for Kids,” they will be helping to support their local Easter Seals organization directly through their agent.

My Mission Statement. “I strive to make the sale of you home and all of the associated activities free of stress, easy to understand and, at times, even fun. My goal is to exceed your expectations and provide you with exceptional service throughout our relationship.” Your Marketing Plan. Steps and Strategies for Successful Selling My proven plan that gets property sold as quickly as possible and for the best price. 1. Prepare property to sell 2. Assess the condition of the property 3. Obtain third party opinion of the property’s market value 4. Provide buyer with a home warranty 5. Implement a strategic pricing and marketing strategy My Proven Plan That Gets Properties Sold. the 21-Step marketing Plan quick as possible and for the best price 1. Recommend a pre-listing inspection and hiring a professional home staging service 2. Develop a Comparative Market Analysis (CMA) 3. Create a virtual tour to post on listing websites 4. Enter your listing into local Multiple Listing Service (MLS) 5. Place the CENTURY 21 Select Real Estate, Inc. “For Sale” yard sign 6. Announce your listing to agents in my office and others 7. Place a “Lock Box” on your door to provide easy access for other agents 8. Place your listing on the CENTURY 21 Select Real Estate, Inc. website 9. Distribute your listing to hundreds of listing partners 10. P lace your listing on social media sites like Facebook, Twitter and YouTube 11. Place your listing on my personal website 12. Create an individual property website for your listing 13. Prepare full color property flyers and brochures to showcase your home to buyers and other agents 14. Of fer the CENTURY 21 select real estate, inc. Home Protection Plan that can help attract buyers to your property 15. Schedule email marketing pieces to my entire list of contacts and past clients as well as area agents 16. Print and direct mail advertising in our local area — Just Listed Cards 17. Hold an Open House for area agents and the public 18. Tour your home with prospective buyers 19. Provide you with constant feedback from buyer showings 20. Send you weekly online activity reports on your property 21. Negotiate with potential buyers on your behalf to help get you to the closing table a powerful web presence. The real benefit of CENTURY 21® marketing your property on over 500 real estate websites is the buyer leads. It’s nearly impossible for serious buyers shopping for real estate online not to find a CENTURY 21 listing. Our network of websites generate millions of buyer leads for our sellers.

AL Web Page CA San Luis Obispo Homes for Sale GA Valdosta Daily Times AL Classified Ad Network CA Visalia Homes for Sale GA Cordele Dispatch AL Montgomery Homes for Sale CA Modesto Homes for Sale GUAM Hagatna Homes for Sale AL North Jefferson News CA Walnut Creek Homes for Sale HI Honolulu Homes for Sale AL St. Clair News Aegis CO Fort Collins Homes for Sale ID KTVB ID 2 News AL CO Grandjunction.com ID Zidaho AL The Leeds News CO Westword ID Boise Homes for Sale AL CT All About Darien IL Belleville Homes for Sale AK Anchorage Homes for Sale CT American Towns IL Chicago Homes for Sale AZ AZ ZapHomes CT Hartford Homes for Sale IL Commercial News AZ Phoenix Homes for Sale CT Metro Hartford Homes IL AZ The Phoenix CT WTNH DE IL Mt. Vernon Register News AZ West USA Realty DE ZapHomes IL AZ Yuma.com DE Wilmington Homes for Sale IL Times-Leader AZ AZtucson FL Bradenton Homes for Sale IN Goshen News CA The Bakersfield Californian FL St. Petersburg Times IN Hendricks County Flyer CA ASUN FL Fort Lauderdale Homes for Sale IN Bulletin CA Bakersfield Homes FL Miami New Times IN Indianapolis Homes for Sale CA Coast Sider FL Fort Myers Homes for Sale IN Lafayette Homes for Sale CA Fresno Homes for Sale FL Fox 10 TV IN Muncie Homes for Sale CA LA Weekly FL Melbourne Homes for Sale IN Richmond Homes for Sale CA Los Angeles Homes for Sale FL MicoHomes IN XL Marketing CA OC Weekly FL Orlando Homes for Sale IN Batesville Herald-Tribune CA Monterey Homes for Sale FL New Times bpb IN The Zionsville Times Sentinel CA Phoenix REIC FL Pensacola Homes for Sale IN CA Oakland Home for Sale FL FL ZapHomes IN The Evening News CA Ramona Sentinel FL Miami Homes for Sale IN CA San Mateo Homes for Sale FL Florida Web Page IN CA SDNN FL The Jasper News IN The Pharos-Tribune CA Fremont Homes for Sale FL Suwannee Democrat IN The Tribune CA SF Examiner FL Tallahassee Homes for Sale IN The Tribune Star CA Pleasanton Homes for Sale FL The Mayo Free Press IN Washington Times Herald CA Silvar GA Americus Times Recorder IN CA Hayward Homes for Sale GA The Daily Citizen IN Wish CA The Sun Chronicle GA Columbus Homes for Sale IN WTHI CA Palm Springs Homes for Sale GA The Union-Recorder IN WANE CA Sacramento Homes for Sale GA Macon Homes for Sale IN WLFI CA Salinas Homes for Sale GA IA Ad Express & CA Merced Homes for Sale GA Thomasville Times-Enterprise IA Des Moines Homes for Sale CA San Jose Homes for Sale GA IA Iowa City Homes for Sale MI Monroe News NJ Inside Today IA Knoxville Journal Express MI The Record-Eagle NJ Vineland Homes for Sale IA Pella Chronicle MI Port Huron Homes for Sale NM Las Cruces Homes for Sale IA MI Wood TV NM KRGE IA MN ABC Newspapers NY Binghamton Homes for Sale IA Ottumwa Daily Courier MN ER Star News NY Elmira Homes for Sale KS Farm Talk MN Home Magazine NY Ithaca Homes for Sale KS Wichita Homes for Sale MN Mankato Free Press NY Long Island Homes for Sale KY Big Daily News MN The Land NY Poughkeepsie Homes for Sale KY Homebuyer KY MN Southwest Homes Now NY Rochester Homes for Sale KY Grayson Journal Enquirer MN St. Cloud Homes for Sale NY Residential NYC KY The Sentinel Echo MN This Week Live NY Village Voice KY Wayne County Outlook MS Biloxi Homes for Sale NY KY Morehead News MS Hattiesburg Homes for Sale NY The Press-Republican KY Olive Hill Times MS Jackson Homes for Sale NY Cooperstown Crier KY McCreary County Record MS Laurel Leader-Call NY Lockport Union-Sun & Journal KY The Independent MS NY The Journal-Register KY Times Tribune MS Picayune Item NY Niagra Gazette KY MS The Poplarville Democrat NY KY MS The Star Herald NY WIVB KY MO Kansas City Homes for Sale NY White Plains Homes for Sale KY Lexington Homes for Sale MO Springfield Homes for Sale NC Asheville Homes for Sale KY Louisville Homes for Sale MO Columbia Tribune NC Charlotte Homes for Sale LA Alexandria Homes for Sale MO Ozarks Home Hunter NC Raleigh Homes for Sale LA Lafayette Homes for Sale MO Real Estatest Joe NC Salisbury Post LA Louisiana Press Journal MO Lincoln County Journal NC Wavy LA Opelausas Homes for Sale MO RFT NC Stanly News and Press LA Monroe Homes for Sale MO Real Estate Weekly KC NC The Randolph Guide LA New Orleans Home MO New Haven Leader NC LA Shreveport Homes for Sale MO Hermann Advertiser Courier OH Cincinatti Homes for Sale ME Bangor Daily News MO Bowling Green Times OH Fremont Homes for Sale ME Maine Home Seller MO Elsberry Democrat OH Mansfield Homes for Sale MD Baltimore Homes for Sale MO Vandalia Leader OH Marion Homes for Sale MD Carroll County Times MO Fireside Guard OH Port Clinton Homes for Sale MD Cumberland Times News MO OH Dayton.com OH Fox Toledo MD MD ZapHomes MT Great Falls Homes for Sale OH The MD Salisbury Homes for Sale MT Southwest Montana Real Estate OH Bucyrus Homes for Sale MA Andover Townsman NE Plattsmouth Journal OH Chillicothe Homes for Sale MA NV Las Vegas Sun OH Coshocton Homes for Sale MA The NV Reno Homes for Sale OH Lancaster Homes for Sale MA NH Derry News/Weekender OH Newark Homes for Sale MA The Daily News of Newburyport NJ Bridgewater Homes for Sale OH Zanesville Homes for Sale MA The Eagle-Tribune NJ Cherry Hill Homes for Sale OH WDTN MA WWLP NJ Morristown Homes for Sale OK OklahomaCity.com MI Battle Creek Homes for Sale NJ Neptune Homes for Sale OK Urban Tulsa MI Detroit Homes for Sale NJ East Brunswick Homes for Sale OK Pauls Valley Daily Democrat MI Lansing Homes for Sale NJ Press of Atlantic City OK MI Livingston Homes for Sale NJ Jersey Devil Homes OK Ft. Gibson Times MI Grand Traverse Herald NJ North Jersey MI Livonia Homes for Sale OK Hartshorne Sun TN Jackson Homes for Sale WA Tacoma Homes for Sale OK The Midwest City Sun TN Elk Valley Times WA Olympia Homes for Sale OK The American TN Grundy County Herald WA Pasco-Kennewick Homes for Sale OK Tuttle Times TN Herald Chronicle WA KOMO News Spokesman Homes OK Stilwell Democrat Journal TN Murfreesboro Homes for Sale WA GoSkagit Seattle Weekly OK Waurika News Democrat TN Nashville Homes for Sale WA King5 OK Westville Reporter TN Tullahoma News WA KREM OK The TN Manchester Times WA Spokane.com OK Chickasha Express Star TN Nashville Scene WA DC Washington Post OK TX El Paso Homes for Sale WV Huntington Homes for Sale OK The TX Forth Worth Homes for Sale WV Herald Dispatch Homes OK TX Killeen Daily Herald WV Montgomery Herald OK Enid News & Eagle TX Pegasus News WV The Fayette Tribune OK The McAlester News Capital TX Star Community Newspapers WV Princeton Times OK The TX KVUE WV The Register Herald OK TX KXAN WV Bluefield Daily Telegraph OK Pryor Daily Times TX Hood Count News WV OK The Stillwater Newspress TX KDH Real Estate WI Fox 11 Online OK TX Get Homes Houston WI Appleton Homes for Sale OR Salem Homes for Sale TX Rockwall County Herald Banner WI Green Bay Homes for Sale OR Portland.com TX Royse City Herald Banner WI Manitowoc Homes for Sale OR My Central Oregon TX Commerce Journal WI Marshfield Homes for Sale OR KATU TX Cedar Creek Pilot WI Oshkosh Homes for Sale OR KGW TX WI Sheboygan Homes for Sale OR Best Buy Real Estate TX Cleburne Times Review WI Stevens Point Homes for Sale OR KVAL TX WI Wausau Homes for Sale PA Allentown Homes for Sale TX Gainesville Daily Register WI Wisconsin Homes for Sale PA State College Homes for Sale TX Greenville Herald Banner NAT’L CNN Money PA Erie Homes TX NAT’L CVHP Fizber PA TX Jacksonville Daily Progress NAT’L Fox Business PA TX NAT’L Gazetter Mail Homes PA Allied News TX The Orange Leader NAT’L Gethomesh PA The Tribune-Democrat TX Palestine Herald-Press NAT’L ntagent PA TX The Port Arthur News NAT’L Kiplinger PA TX San Marcos Daily Record NAT’L Local.com PA The Herald TX NAT’L Lycos Classifields SC Aiken Standard UT St. George Homes for Sale NAT’L Maineville SC Beaufort Homes for Sale VT Burlington Homes for Sale NAT’L Media General SC Columbia Homes for Sale VA The Central Virginian NAT’L Military.com SC Greenville Homes for Sale VA North Umberland Echo NAT’L My Area Network SC Hilton Head Homes for Sale VA Northern Neck News NAT’L My Bank Loans SC Myrtle Rock Homes for Sale VA NV Daily NAT’L Parade SC CCP SC Shemcreek VA Caroline Progress NAT’L School Matters SC Rock Hill Homes for Sale VA Gooch Land Courier NAT’L ShowMeLocal SD Sioux Falls Homes for Sale VA Wavy NAT’L US News and World Report TN Clarksville Homes for Sale VA Herald Progress NAT’L Walmart TN Citizen Tribune VA Hampton Roads Homes for Sale NAT’L WPRI TN Chatanooga.com VA Staunton Homes for Sale NAT’L Zilpy TN Crossville Chronicle WA Bellingham Homes for Sale Attracting Buyers. We get your property noticed! I have an aggressive strategy for attracting home buyers to your listing. By distributing your listing information to a wide array of consumer websites, I maximize every opportunity to at- tract qualified buyers. My detailed marketing reports will provide you with valuable feedback on the traffic your prop- erty is receiving from online real estate consumers. Did you know?

➤ 90% of home buyers use the internet to search for a new home* ➤ 38 million home buyers search the internet each month for real estate information*

➤ One in three buyers find the house they ultimately purchase on the internet*

*2010 National Association of Realtors Profile of Home Buyers and Sellers Selling Your Home in the 21st Century. CENTURY 21 Select Real Estate’s tools and systems are a very effective at finding the right buyer for your house! SOCIAL MEDIA CENTURY 21 Select Real Estate’s tools and systems are very effective at finding the right buyer for your house! CENTURY 21 Select Real Estate system continues to be on the cutting edge of real estate marketing. We utilize social media channels like Facebook, Twitter and YouTube to market your property listing in an effort to find the right buyer for your home. C21SELECTGROUP.COM My website offers state-of-the-art access to your property listing and includes photos, virtual tours, and neighborhood information to attract buyers. MOBILE MARKETING CENTURY 21 Select Real Estate makes it convenient and easy for buyers to shop for your listing on the go. LEADROUTER The CENTURY 21 Select Real Estate’s LeadRouter System is a software application. LeadRouter sends alerts to me when a potential buyer inquires about your property. I will respond immedi- ately. VIRTUAL TOURS Our virtual tours give potential buyers a virtual walk-through, which can help your home stand out from the competition. OPEN HOUSE PLANNER A helpful tool that helps buyers plan a day of open house tours. Market Overview. Determining the value of your home A Comparative Market Analysis (CMA) is essential in order to determine the value of your residential property. Location and characteristics of the property are the key elements in de- termining value. Therefore, an evaluation is based upon similar properties in your area. THE FOLLOWING ARE A FEW THINGS TO KEEP IN MIND ABOUT PRICING: ➤ Realistic pricing will achieve maximum price in a reasonable time ➤ The market determines the price ➤ The cost of improvements are almost always more than the added value ➤ Houses that remain on the market for a long time do not get shown ➤ A house that is priced right from the beginning typically achieves the highest proceeds Factors that Influence the Value of your home:

marketing conditions interest rates financing buyer demand state of economy

your motivation your terms to sell offered as a seller

property features exposure structural integrity broker representation architectural style marketing floor plan ease of showing comparable properties active / currently on the market sold / recent sales FACTORS THAT HAVE NO IMPACT ON THE CURRENT VALUE OF YOUR HOME: ➤ What you paid for it ➤ Your Investment in the property (such as baths or kitchen upgrades, etc.) ➤ What you want to net from the sale Pricing Your Home To Sell. Intelligent Pricing By pricing your property at market value, you expose it to a much greater percentage of pro- spective buyers. The Effect of Overpricing Improper pricing may lead to a below market value sale price, or even worse, no sale at all. Activity vs. Timing A property attracts the most attention, excitement and interest from the real estate community and potential buyers when it is first listed on the market. Short Sale: An Overview. Short Sale Negotiation may help those who might otherwise foreclose. A short sale in real estate is a way out of filing bankruptcy or foreclosing on a property a homeowner can no longer afford. Enter the process of short sale negotiation, in which a homeowner is able to sell the house at a lower price and pay off a smaller loan balance. This results in huge discounts on mortgages for real estate investors. When a lender for- gives some portion of the debt left on a mortgage, you can hack that amount off the total cost of a home. Short sale negotiation of a home is tricky. But if you know the facts, it is a whole new possibility that can be explored. It’s probably not as hard as you think. Short sale negotiation of a home mortgage is an alternative to foreclosure or bankruptcy. This option may be used by those who have reached a point, where they can no longer make monthly mortgage payments. Maybe the reason is job loss, reduction of income, or increasing bills. The lender, then, is put in a place where they can accept less than the total amount on the mortgage. More than likely, the local real estate market is less than healthy. A market with falling home prices will be ripe for the short sales of homes. A lender who accepts a short sale is liable to pursue the borrower for the difference. A lawyer would determine whether the difference will be treated as a claim or a deficiency judgment. Negotiation with the banks can take four to eight months, which warrant patience. There are two variables to a short sale: ➤ The current real estate market ➤ The financial situation of the individual borrower >> insert photo of home <<

comparative market analysis

>> insert comparative market analysis here, remove this page if not including << Next Steps. What to Have Ready to List Your Property  Prior year tax bill  Survey  Account numbers for mortgage  3 copies of the key to the front door  Invoices for repairs or improvements to the property  A list of inclusions and exclusions in the sale  Any interior or exterior pictures of the property  Declarations/Covenants/Deed Restrictions (if applicable)  Utility bills, actual monthly costs or monthly budget  Information on special assessments (if applicable)  Homeowners/Condominium association information (if applicable) • Amount • Company • Address • Contact name • Phone number Important Considerations. A Pre-Sale home inspection to uncover any hidden issues • Pest Inspection • Roof Inspection • Well Inspection (if applicable) • Septic Inspection (if applicable) • Survey CENTURY 21® Home Protection Plan • Give buyers peace of mind • Sell your home faster • Get closer to your asking price Homes with a protection plan • Sell an average of 23 days faster* • Sell an average of 4% higher at closing* • Sell .63% closer to the list price*

*As reported in the survey A Study of Homeowners’ Appliance and Home System Service Experiences, Decision Analyst (2008) and reprinted with their written permission. The Offer Procedure . 1. The offer may be presented by the agent represening the buyer. I will be present, as well as to answer questions for you. 2. After all of our questions have been answered by the buyer’s agent we will privately review the offer and make a decision to accept or counter the offer.It is best to respond quickly to ensure that the buyer doesn’t lose interest. 3. Items to pay special attention to: 1. Interest rate should be close to prevailing rate. 2. Length of time for loan approval. 3. Costs are they asking to have paid. 4. Time frame on all inspections. 4. Are there any contingencies? 1. Who is paying for inspection and/or repairs? 2. Length of escrow 3. Do they have a home to sell? 4. Always verify the source of the buyer’s funds 5. How to handle multiple offers

*As reported in the survey A Study of Homeowners’ Appliance and Home System Service Experiences, Decision Analyst (2008) and reprinted with their written permission. Worry No More! What is your biggest fear when you list your home with a real estate agent?

It’s simple. You worry about being locked into a lengthy lising agreement with a less than competent agent, costing your home valuable time and exposure on the market.

We take the risk and fear out of listing your home with a real estate agent. How? With the CENTURY 21 Select Real Estate Seller’s Service Pledge.

When you list your home with our Listing Agreement, you can cancel your listing agreement with us at any time, as long as, we have 10 days to correct any problems to your satisfaction.

We have strong opinions about service. We believe, if you are unhappy with the service you receive,

*As reported in the survey A Study of Homeowners’ Appliance and Home System Service Experiences, Decision Analyst (2008) and reprinted with their written permission. My Commitment to You. In the preceding pages, I have provided you with an outline of my expertise and of my com- pany. I would like to extend my personal and professional commitment to you in selling your home. As your CENTURY 21 Select Real Estate agent, I will: ➤ Provide you with excellent service and support ➤ Communicate with you every step of the way ➤ Represent your interests ethically and professionally ➤ Make every effort to sell your home promptly and at a fair price Let me go to work for you now! Seller service pledge certificate

As an independently owned and operated century 21 office, we are dedicated to providing you with service that is professional, courteous and responsive in helping you market your property. To fulfill this commitment, we agree to provide you with the following services: 1. Dedicate ourselves to making the process of selling your home as easy and successful as possible. 2. Respect you and your needs to be honest and forthright, in accordance with Fair Housing regulations and ethical real estate practices. 3. Hold your best interests in the highest regard throughout the process. 4. Value and respect your time and being as efficient and effective as possible. 5. Understand your needs and respond quickly. 6. Utilize my knowledge, resources and training to best serve you. 7. Provide regular progress reports throughout the process and discuss with you comments received about your property. 8. Explain each step of the process and act as a guide to help you make informed decisions. 9. Make recommendations to enhance the marketability of your property. 10. Utilize a written Competitive Market Analysis and local market information to help you set an appropriate listing price to sell your home and receive the value you deserve. 11. Review various financing alternatives. 12. Develop, present and agree upon a customized Marketing Plan that will detail specific promotional efforts to help best market your property. 13. Place the internationally recognized CENTURY 21 yard sign on your property, with your permission and subject to local ordinances. 14. Post your property on CENTURY21.com, a site which receives millions of visitors each month. 15. Explain local real estate procedures and regulations. 16. Show your property to potential buyers. 17. Utilize the CENTURY 21 System’s vast online resources to expose your property to potential buyers around the world. 18. Utilize the CENTURY 21 System to help you obtain the results you deserve, including leveraging our network of more than 8,000 offices worldwide. 19. Submit to you all written offers, assist with negotiations, and provide an estimate of your net sales proceeds, so you understand all implications prior to the acceptance of any offer. 20. Upon acceptance of an offer by you, pre-settlement (escrow) activities throughout the closing process will be monitored as permitted by law or local practice. 21. Assist you in finding your next home, or offer to refer you to another CENTURY 21 office in another location. We appreciate you allowing us to help with the marketing of your property. IF at any time you have a question, concern, comment or suggestion, please contact:

Name: Phone:

This CENTURY 21 Seller Service Pledge Certificate applies only to an exclusive right to sell agreement of not less than ______days. If any terms or condi- tions contained herein are prohibited by local law, they shall be considered severed from this pledge and of no force or effect. In the event of any alleged breach under the terms of this 21 Point Seller Service Pledge Certificate, the seller (as a sole and exclusive remedy) may terminate the exclusive right to sell agreement, provided that our CENTURY 21 office is given ten days (10) written notice of the reason for termination and an opportunity to cure the default dur- ing the notice period.

License #: By Seller(s):

By (Broker): Current Address:

Current Phone: Email:

Date: Seller Resources. Staging Your Home Checklist When it comes time to prepare your home for showing, you might want to consider hiring a professional to help. If you choose to do it yourself, here are some Ups for you to think about. In doing this, you will be ahead of most of the sellers already on the market. INSIDE  Clear all unnecessary objects from furniture throughout the house  Clear all unnecessary objects from the kitchen countertops  In the bathroom, remove items from the countertops, tubs, shower stalls and commode top  Be sure that the bathroom tubs, tile, sinks, shower floor and ceiling and toilet bowls are free of mildew and look sparkling clean  Rearrange or remove some of the furniture, if necessary  Take down or rearrange pictures or objects on walls  Patch and paint, where necessary  Review the house inside room by room: Paint any room needing paint, Clean carpets and vacuum drapes that need it & Clean windows and cobwebs from ceilings and chandeliers  Make sure the closets and garage are not “too full”  Replace burned out light bulbs and repair any faulty switches  Make certain all rooms are odor-free OUTSIDE  Go around the perimeter of the house and remove all garbage cans; discard wood scraps, extra building materials, etc.  Check gutters and/or roof for leaks or dry rot  Weed and, then, mulch all planting areas  Clear patios and decks of all small items, such as small planters, flowerpots, charcoal, barbecues, toys, etc.  Check paint condition on the house, especially, the front door and trim  Review if shutters, shingles, stone or bricks need replacing  Check exterior stairs, handrails, walkways, screens, and screen doors IN GENERAL Try to look at your house “through a buyer’s eyes” as though you have never seen it before. Select Business Development Group. Relocation Services I can assist in finding you a great real estate professional wherever you will be moving. Select Business Development Group offers the ultimate in relocation services. They can: ➤ Send you a customized relocation packet designed to meet your specific needs, including, community and school information ➤ Provide cost of living analysis ➤ Select an experienced real estate professional, trained in relocation services, to represent you ➤ Provide mortgage service information, including loan pre-approval ➤ Help you get to know the community you are moving to ➤ Provide a city-to-city comparison of your current location to your new location ➤ Coordinate the purchase of your new home ➤ Work hand-in-hand with your Corporate Relocation Program Stanford Mortgage. Stanford Mortgage shops for the best rates and programs to fit your financing needs. Stanford Mortgage ensures that each of their licensed Mortgage Advisors is an expert at determining their clients’ needs and the options that will best suit them. Their reputation for quality service has quickly become common knowledge in their area. Their promise to each and every client is the professional service they deserve. They make it their business to treat the financing of your home as if it were their very own.

➤ Purchase ➤ Refinance ➤ FHA ➤ VA ➤ Reverse Mortgages ➤ Equity Loans ➤ Construction Financing ➤ Commercial Loans ➤ USDA ➤ Home Path

A Division of Pinnacle Capital Mortgage century 21 realty: Home Protection Plan. A Home Protection Plan It’s not just about cost relief. True, a home protection plan can help make covered repairs or replacements more manageable. But if the item is covered in your plan, American Home Shield, administrator of the CENTURY 21 Select Real Estate Home Protection Plan, is here to help. We are here 24.7 to take your service call and make the entire process simple — start to finish. Life Happens And when it happens to major covered home system components and appliances, you can relax. Being covered by American Home Shield means that when breakdowns happen to a covered item, you don’t have to fret about unexpected costs and repair hassles. Will I ever use it? Look at it this way. The average AHS customer makes two service calls a year. More impor- tantly, they typically choose to remain an AHS customer after the fact. On one hand, there are no guarantees that you will use your plan. On the other hand, there is no limit to the number of service calls you can make. This way, when life really happens to covered items, we’re there for you every step of the way. Why us? As the industry leader, AHS has a solid reputation for reliability and follow-through. We also have a nationwide network of approved, independently insured service contractors to handle your covered repair or replacement efficiently. As our core business, helping protect major home system components and appliances is what we do most — and what we do best. Moving Checklist. 6–8 WEEKS BEFORE MOVING DAY 1 WEEK BEFORE MOVING DAY   Set the date  Confirm arrangements with the movers   Interview moving companies and get estimates  Notify friends and neighbors that you may need their help   Get costs from truck rental companies if you are planning to move yourself  Make arrangements for care of small children and pets  Inventory household goods 1 DAY BEFORE MOVING  Choose a mover  Make sure each person has a bag packed for essentials at the new address AT LEAST 4 WEEKS BEFORE MOVING DAY  Defrost refrigerator/freezer  Contact utility companies to arrange for transfer or shut off  Confirm arrival time of movers  File change of address forms DAY OF THE MOVE  Don’t forget to notify creditors and anyone else who sends you monthly mail or publications  Get an early start  Notify friends and family of new address  Make sure movers have your contact information during the move  Start organizing items to be moved or packed • Fragile vs. non-fragile  Be available to movers for questions • Immediate need in new home  Perform final check of the home once movers have left  Kitchen items • Make sure any appliances left behind are turned off • Be sure to leave keys and garage door openers  Clothing All rooms should be at least broom clean and prepared for buyer Toiletries   walk through inspection  Tools  Hold a yard sale to get rid of unnecessary items and junk DELIVERY DAY  Make sure you understand how mover expects to be paid 2 WEEKS BEFORE MOVING DAY  Return any borrowed or rented items  Supervise unloading and any unpacking • Cable Boxes Confirm receipt of all items on inventory sheets • Furniture  • Library books • Etc. Welcome to your new home!  Pick up any personal items • Cleaning • Tools • Etc.  Begin to clear out refrigerator and freezer Notes / Questions.