Public Cloud – Solutions & Services

Public Cloud – Solutions & Services A research report comparing provider France 2020 strengths, challenges and competitive differentiators

Quadrant Report

Customized report courtesy of: November 2020 ISG Provider Lens™ Quadrant Report | November 2020 Section Name About this Report

Information Services Group Inc. is solely responsible for the content of this report. ISG Provider Lens™ delivers leading-edge and actionable research studies, reports Unless otherwise cited, all content, including illustrations, research, conclusions, and consulting services focused on technology and service providers’ strengths and assertions and positions contained in this report were developed by, and are the sole weaknesses and how they are positioned relative to their peers in the market. These property of Information Services Group Inc. reports provide influential insights accessed by our large pool of advisors who are actively advising outsourcing deals as well as large numbers of ISG enterprise clients The research and analysis presented in this report includes research from the ISG who are potential outsourcers. Provider Lens™ program, ongoing ISG Research programs, interviews with ISG advisors, briefings with services providers and analysis of publicly available market information For more information about our studies, please email [email protected], from multiple sources. The data collected for this report represents information that call +49 (0) 561-50697537, or visit ISG Provider Lens™ under ISG Provider Lens™. ISG believes to be current as of August 2020, for providers who actively participated as well as for providers who did not. ISG recognizes that many mergers and acquisitions have taken place since that time, but those changes are not reflected in this report.

All revenue references are in U.S. dollars ($US) unless noted.

ISG Research™ provides subscription research, advisory consulting and executive The lead author for this report is Pedro Luís Bicudo Maschio. The editor is Grant Gross. event services focused on market trends and disruptive technologies driving change The research analyst is Prakash N and the data analyst is Vijaykumar Goud. The enter- in business computing. ISG Research™ delivers guidance that helps businesses prise context and global summary analyst in Prakash N. The quality and consistency accelerate growth and create more value. advisors are Richard Chang and Rajib Datta.

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© 2020 Information Services Group, Inc. All Rights Reserved. 1 Executive Summary 4 Introduction © 2020 Information Services Group, Inc. All rights reserved. Reproduction of this publication in any form without prior 14 Consulting and Transformation Services for Large Accounts permission is strictly prohibited. Information contained in this 20 Consulting and Transformation Services for the Midmarket report is based on the best available and reliable resources. 26 Governance, Risk and Compliance Services Opinions expressed in this report reflect ISG’s judgment at the 30 Managed Public Cloud Services for Large Accounts time of this report and are subject to change without notice. ISG has no liability for omissions, errors or completeness of 37 Managed Public Cloud Services for the Midmarket information in this report. ISG Research™ and ISG Provider Lens™ 42 SAP HANA Infrastructure Services are trademarks of Information Services Group, Inc. 46 Hyperscale Infrastructure and Platform Services

50 Methodology Executive Summary ISG Provider Lens™ Quadrant Report | November 2020 Section Name EXECUTIVE SUMMARY

France is the third-largest European economy and the seventh-largest in the world, with a instrumental. These partners also helped contain the rapid increase in cyberattacks GDP of $2.8 trillion. Its robust economy has suffered the impacts of the COVID-19 pandemic targeting governments and hospitals. The pandemic triggered an accelerated move to the that has hit France harder than other countries in Europe because of the lock-down of cloud that may close France’s cloud adoption gap. the government during the pandemic. Government spending accounts for 56 percent of Consulting and Transformation France’s GDP in a typical year.

Companies participating in this study, the public cloud service partners, have reported The rapidly increasing demand for cloud transformation, pushed by the COVID-19 that cloud adoption in France has been slower than in the Americas and other countries pandemic, has triggered enterprise companies’ interest in moving larger workloads to the in Europe. The information collected for this study about cloud service revenue per cloud, including essential public services and core business applications. This movement country confirms the general market perception that the French cloud market is smaller also triggered concerns regarding data privacy location and intellectual property than expected for such a large economy. The media in general speculates about French protection. restrictions that include security concerns, privacy regulations, the small number of cloud Consulting and transformation service providers that excel in automating the move of data centers in the country and cultural issues. However, the reasoning could be much large workloads to the cloud are now getting more attention from French companies. simpler: French enterprises had no business reason to embrace the cloud until COVID-19 Major concerns include privacy data protection for GDRP compliance, multi-cloud outbreak imposed social distancing and created a reason to move to the cloud. arrangements and cost management. The trend is to modernize legacy applications and

As in other countries, the pandemic pushed cloud consumption. Some providers have deploy infrastructure automation to enable secure DevOps and containers supporting an reported up to a 40 percent increase in demand for certain industry verticals. In addition, Agile development organization. cloud resources had to be provisioned to support essential government services and healthcare. The cloud scalability and automation provided by cloud service partners were

Governance, Risk and Compliance

Privacy concerns and GDPR do not restrict cloud adoption. However, wrong configurations There is an increasing demand for application modernization and the support of cloud- and a lack of tools can expose companies to risk and non-compliance. GRC services are native applications. Service providers guide clients in choosing public cloud tools to build emerging to help companies make better use of cloud resources. What providers told automated CI/CD pipelines that are essential to scale Agile development. Consequently, ISG for this study is that they find different levels of client maturity. Many companies container management is also on the rise. deploy cloud services trusting that the service providers or hyperscalers are responsible Most service providers have implemented AIOps (artificial intelligence to improve for compliance. Only mature organizations understand that compliance is the sole operations automation) using machine learning to identify recurrent issues and services responsibility of the client using the cloud. requests in order to select candidates for automation. AIOps can now reduce up to 70 Managed Public Cloud Services percent of manual tasks. Last year, the same providers reported up to 50 percent task reduction. However, we are referring to best-case scenarios, not averages. AIOps is rapidly For client companies operating in the cloud, few enterprises have migrated everything to becoming commonplace. the cloud. Most service providers describe their clients as gradually moving one system (workload) after the other in a paced migration, rather than taking a big-bang approach. SAP Hana Infrastructure Services In France, as well as in other countries, leading enterprises are starting to move their core Moving SAP to the public cloud has been a hot topic throughout 2019 and 2020. Clients applications to the cloud. can benefit from the lower cost of infrastructure while freeing capital to invest in their When it comes to diversity of providers, this study finds Indian service companies are business. SAP demands costly hardware to compete with other business investment struggling to grow in France. In the seven quadrants of this study, 28 percent of the priorities. However, the investment versus rent decision happens in only two occasions: participants are French companies and 46 percent of the Leaders are French. There when legacy hardware has reached its end-of-life, typically five years after the acquisition, is no distinction in terms of technologies. French or international providers have or when the client decides to upgrade the ERP version, which typically requires hardware the automation tools required to provide world-class services. With the exception of upgrades. One of these two reasons triggers the decision to migrate the ERP to the cloud. Accenture and IBM, foreign companies have a small number of offices in France. Not surprisingly, SAP, AWS, Microsoft and Google want to shorten the clients’ decision cycle.

Service partners report that hyperscalers can provide incentives to accelerate SAP move to the cloud in certain cases. With incentives, clients can migrate their SAP applications to the cloud without any upfront fee, making it a compelling case in times of economic turmoil experienced in 2020. Hyperscale Infrastructure and Platform Services

Antitrust policies and data privacy concerns surface the discussions around cloud sovereignty that drove the creation in 2019 of a consortium of European countries, the GAIA-X initiative. In September 2020, the GAIA-X initiative announced the official signing of incorporation papers for GAIA-X AISBL (association internationale sans but lucratif), a nonprofit association that will drive the GAIA-X Initiative. The 22 founding members signed the documents in Brussels for securing funding and commitment from members to fulfill the initiative’s vision for Europe.

According to the announcement, “the creation of digital ecosystems requires building trust and interoperability across all cloud users and providers.” However, the hyperscalers have already built their ecosystems in Europe, including hundreds of local service providers that sell, install, and manage European companies’ data in public clouds that reside in-country. No data is going outside Europe. The trust exists and data sovereignty is under control.

The GAIA-X initiative represents the economic interest of a few companies. If it succeeds, French enterprises will end up paying more for local cloud providers, negatively impacting their digital competitiveness globally. In the short term, however, GAIA-X imposes no threats to global hyperscalers.

Einleitung Introduction Definition Simplified illustration Public Cloud – Solutions and Services 2020 The growth in public cloud adoption among enterprises and the maturity of the cloud industry are creating a major impact on both enterprises and IT service providers and on business models, requiring increased Consulting and Transformation Services Consulting and Transformation Services acceptance of digital initiatives and creating risks of obsolescence. for Large Accounts for the Midmarket Considering the widespread adoption of the as-a-service model, enterprises need to continuously evaluate cloud services and IT providers globally. Governance, Risk and Compliance Services

Managed Public Cloud Services for Managed Public Cloud Services for Large Accounts the Midmarket

Hyperscale Infrastructure and Platform SAP HANA Infrastructure Services Services

Source: ISG 2020

Definition (cont.)

Scope of the Study

ISG reports that the strong demand for digital transformation is driving global digital technologies to reduce costs, increase productivity, improve responsiveness to business contracts for cloud products and services, including infrastructure as a service (IaaS) requirements, improve service to end users and ultimately drive innovation. and platform as a service (PaaS). According to the latest 1Q20 ISG Index™, the global As part of this quadrant study, ISG is introducing the following seven quadrants on public cloud market has grown 7 percent in combined market annual contract value (ACV) since solutions and services. Q4 2019, to reach its current value of $14.8 billion. In the same period, as-a-service

ACV has increased by 11 percent to reach $7.9 billion. Also, the IaaS market grew 18 Consulting and Transformation Services for Large Accounts: This quadrant includes service percent to $5.9 billion and the SaaS market dropped by 4 percent to $2 billion. The providers that partner with public cloud hyperscalers to design a business case to move to the growth in numbers in the as-a-service area indicates the shift to and preference for cloud, assessing the migration workload and building a transformation roadmap. For transferring workloads to the cloud, these service providers offer cloud architecture design, migration and integration services. Large accounts include providers that focus on large clients, usually supporting more than 5,000 users for enterprises with more than $1 billion in annual revenue.

Consulting and Transformation Services for the Midmarket: Service providers in this quadrant partner with public cloud hyperscalers to design a business case to move to the cloud, assessing the migration workload and building a transformation roadmap. For transferring workloads to the cloud, these service providers offer cloud architecture design, migration and integration services. The midmarket includes service providers that focus on midsized enterprise clients. Typical client

Definition (cont.)

revenue is under $1 billion annually or their user base is under 5,000 users. Service for the Midmarket includes MSPs that focus on midsized enterprise clients. Typical client revenue providers in this quadrant usually support a large IaaS workload distributed over a is under $1 billion annually or their user base is under 5,000 users. Service providers in this broad client base. quadrant usually support a large IaaS workload distributed over a broad client base.

Governance, Risk and Compliance Services: This quadrant assesses consulting firms SAP HANA Infrastructure Services: In this quadrant, we examine cloud infrastructures best that offer various frameworks, policies, processes and functions to ensure enterprise suited to host the SAP software portfolio, with emphasis on SAP S/4HANA workloads and large- cloud workloads are run in secure and compliant environments, regardless of their scale HANA databases. Participating vendors offer infrastructure-as-a-service (hyperscale IaaS), location. including infrastructure operations, facilities, provisioning and scaling capacity, on a pay-as-you-go model. Managed Public Cloud Services for Large Accounts: In this quadrant, we evaluate managed service providers (MSPs) that operate the public cloud for their clients. Hyperscale Infrastructure and Platform Services: This quadrant covers public cloud providers Services include provisioning, monitoring and operations of IaaS and PaaS solutions. of IaaS, including computing services (virtual machines), storage and network with access security. Managed Public Cloud Services for Large Accounts includes MSPs that focus on large These vendors also offer PaaS, such as serverless computing, database as a service, microservices clients, usually supporting more than 5,000 users for enterprises with more than $1 for low-code/no-code platforms, AI/ML services, cognitive computing, document storage, and billion in annual revenue. ready-to-use, third-party applications marketplaces.

Managed Public Cloud Services for the Midmarket: Managed service providers in this quadrant operate the public cloud for their clients. Services include provisioning, monitoring and operations of IaaS and PaaS solutions. Managed Public Cloud Services

Provider Classifications

The ISG Provider Lens™ quadrants were created using an evaluation matrix containing four segments, where the providers are positioned accordingly.

Leader Product Market Contender Challenger Challenger

The "Leaders" among the vendors/ The "Product Challengers" offer a "Market Challengers" are also "Contenders" are still lacking mature providers have a highly attractive product and service portfolio that very competitive, but there is still products and services or sufficient product and service offering and a provides an above-average cover significant portfolio potential and depth and breadth of their offering, very strong market and competitive age of corporate requirements, but they clearly lag behind the Leaders. while also showing some strengths position; they fulfill all requirements are not able to provide the same Often, the Market Challengers and improvement potentials in their for successful market cultivation. resources and strengths as the are established vendors that market cultivation efforts. These They can be regarded as opinion Leaders regarding the individual are somewhat slow to address vendors are often generalists or niche leaders, providing strategic impulses market cultivation categories. Often, new trends, due to their size and players. to the market. They also ensure this is due to the respective vendor’s company structure, and therefore innovative strength and stability. size or their weak footprint within have some potential to optimize the respective target segment. their portfolio and increase their attractiveness.

Provider Classifications (cont.)

Each ISG Provider Lens™ quadrant may include a service provider(s) who ISG believes has a strong potential to move into the leader’s quadrant.

Rising Star Not In

"Rising Stars" are usually Product Challengers with high future This service provider or vendor was not included in this potential. Companies that receive the Rising Star award have a quadrant as ISG could not obtain enough information promising portfolio, including the required roadmap and an adequate to position them. This omission does not imply that the focus on key market trends and customer requirements. Rising Stars service provider or vendor does not provide this service. also have excellent management and understanding of the local In dependence of the market ISG positions providers market. This award is only given to vendors or service providers that according to their business sweet spot, which can be the have made extreme progress towards their goals within the last 12 related midmarket or large accounts quadrant. months and are on a good way to reach the leader quadrant within the next 12 to 24 months, due to their above-average impact and innovative strength.

Accenture 4 Leader 4 Not in 4 Leader 4 Leader 4 Not in 4 Not in 4 Not in

Alibaba 4 Not in 4 Not in 4 Not in 4 Not in 4 Not in 4 Not in 4 Contender

Atos 4 Leader 4 Not in 4 Market Challenger 4 Leader 4 Not in 4 Product Challenger 4 Not in

AWS 4 Not in 4 Not in 4 Not in 4 Not in 4 Not in 4 Leader 4 Leader

Axians 4 Contender 4 Not in 4 Contender 4 Contender 4 Not in 4 Not in 4 Not in

Be-Cloud 4 Not in 4 Product Challenger 4 Not in 4 Not in 4 Contender 4 Not in 4 Not in

Birlasoft 4 Not in 4 Contender 4 Not in 4 Contender 4 Not in 4 Not in 4 Not in

Capgemini 4 Leader 4 Not in 4 Leader 4 Leader 4 Not in 4 Product Challenger 4 Not in

CGI 4 Product Challenger 4 Not in 4 Contender 4 Product Challenger 4 Not in 4 Not in 4 Not in

Claranet 4 Not in 4 Leader 4 Not in 4 Not in 4 Leader 4 Not in 4 Not in

Cloud Temple 4 Not in 4 Contender 4 Not in 4 Not in 4 Leader 4 Not in 4 Not in

Cloudreach 4 Not in 4 Rising Star 4 Not in 4 Not in 4 Leader 4 Not in 4 Not in

Cognizant 4 Product Challenger 4 Not in 4 Product Challenger 4 Product Challenger 4 Not in 4 Not in 4 Not in

Crayon 4 Not in 4 Contender 4 Not in 4 Not in 4 Contender 4 Not in 4 Not in

Deloitte 4 Product Challenger 4 Not in 4 Leader 4 Product Challenger 4 Not in 4 Not in 4 Not in

Devoteam Revolve 4 Not in 4 Leader 4 Not in 4 Not in 4 Product Challenger 4 Not in 4 Not in

DXC 4 Leader 4 Not in 4 Not in 4 Leader 4 Not in 4 Not in 4 Not in

Edifixio 4 Not in 4 Leader 4 Not in 4 Not in 4 Rising Star 4 Not in 4 Not in

EY 4 Not in 4 Not in 4 Product Challenger 4 Not in 4 Not in 4 Not in 4 Not in

Fujitsu 4 Contender 4 Not in 4 Not in 4 Product Challenger 4 Product Challenger 4 Not in 4 Not in

Google 4 Not in 4 Not in 4 Not in 4 Not in 4 Not in 4 Leader 4 Leader

HCL 4 Rising Star 4 Not in 4 Not in 4 Rising Star 4 Not in 4 Not in 4 Not in

Henson Group 4 Not in 4 Contender 4 Not in 4 Not in 4 Contender 4 Not in 4 Not in

IBM 4 Leader 4 Not in 4 Not in 4 Leader 4 Not in 4 Product Challenger 4 Product Challenger

KPMG 4 Not in 4 Not in 4 Leader 4 Not in 4 Not in 4 Not in 4 Not in

LINKBYNET 4 Not in 4 Leader 4 Not in 4 Not in 4 Leader 4 Not in 4 Not in

LTI 4 Product Challenger 4 Not in 4 Product Challenger 4 Product Challenger 4 Not in 4 Not in 4 Not in

Microsoft 4 Not in 4 Not in 4 Not in 4 Not in 4 Not in 4 Leader 4 Leader

Neurones IT 4 Not in 4 Leader 4 Not in 4 Not in 4 Leader 4 Not in 4 Not in

NTT 4 Leader 4 Not in 4 Not in 4 Leader 4 Not in 4 Not in 4 Not in

Consulting and Consulting and Managed Public Cloud Hyperscale Transformational Governance, Risk and Managed Public Cloud SAP HANA Transformational Services for Infrastructure and Services for Compliance Services Services for Midmarket Infrastructure Services Services for Midmarket Large Accounts Platform Services Large Accounts Orange Business 4 Leader 4 Not in 4 Not in 4 Leader 4 Not in 4 Not in 4 Not in Services Oracle 4 Not in 4 Not in 4 Not in 4 Not in 4 Not in 4 Not in 4 Product Challenger

OVHcloud 4 Not in 4 Not in 4 Not in 4 Not in 4 Not in 4 Contender 4 Rising Star

oXya 4 Not in 4 Rising Star 4 Not in 4 Not in 4 Contender 4 Not in 4 Not in

PwC 4 Not in 4 Not in 4 Product Challenger 4 Not in 4 Not in 4 Not in 4 Not in

Reply 4 Not in 4 Product Challenger 4 Not in 4 Not in 4 Contender 4 Not in 4 Not in

SAP 4 Not in 4 Not in 4 Not in 4 Not in 4 Not in 4 Product Challenger 4 Not in

SoftwareONE 4 Not in 4 Contender 4 Not in 4 Not in 4 Contender 4 Not in 4 Not in

Sopra Steria 4 Leader 4 Leader 4 Market Challenger 4 Leader 4 Leader 4 Not in 4 Not in

Stack Labs 4 Not in 4 Contender 4 Not in 4 Not in 4 Contender 4 Not in 4 Not in

TCS 4 Product Challenger 4 Not in 4 Not in 4 Product Challenger 4 Not in 4 Not in 4 Not in

Tech Mahindra 4 Contender 4 Not in 4 Not in 4 Contender 4 Not in 4 Not in 4 Not in

T-Systems 4 Not in 4 Leader 4 Not in 4 Not in 4 Market Challenger 4 Product Challenger 4 Not in

Unisys 4 Product Challenger 4 Not in 4 Not in 4 Product Challenger 4 Not in 4 Not in 4 Not in

Wipro 4 Product Challenger 4 Not in 4 Not in 4 Product Challenger 4 Not in 4 Not in 4 Not in

© 2020 Information Services Group, Inc. All Rights Reserved. Public Cloud – Solutions & Services Quadrants ISG Provider Lens™ Quadrant Report | November 2020 ExecutiveENTERPRISE Summary CONTEXT Consulting and Transformation Services – Large Accounts

This quadrant is relevant to large enterprises in France that are evaluating consulting and sovereignty requirements for enterprises in France have been increasing as cloud transformation service providers. In this quadrant report, ISG lays out the current market adoption has become mainstream in recent years. positioning of these service providers in France and how they can address key challenges in ISG sees that enterprises are leveraging the consulting and transformation service large enterprises’ migration journeys to the public cloud environment. providers' expertise to redesign their architecture to operate in cloud-native environments Enterprises have been reluctant to migrate to the public cloud owing to difficulties such as and are willing to invest in their cloud journey. assessing the workloads, change management, a shortage of talented specialists or skill IT leaders should read this report to better understand the relative strengths and gaps, data privacy, and uncertainties about integration of existing infrastructure. In 2020, weaknesses of consulting and transformation service providers, as well as to help them however, the urge to move workloads to the public cloud has become more pressing than lead the digital transformation drive in their enterprises. ever and many enterprises are accelerating their digital transformation. This report can help with choosing the right provider to overcome the challenges and address the difficulties Software development and technology leaders should read this report to understand mentioned. the positioning of consulting and transformation service providers, learn how those providers’ offerings can impact an enterprise’s ongoing transformation initiatives, and For enterprises, the benefits of working with consulting and transformation service discover the benefits they can achieve by moving to the cloud. providers include experienced workload assessment, transformation roadmaps, advisory on workload migration, re-architecture of legacy applications and integration of automation Sourcing, procurement, and vendor management professionals should read capabilities. this report to develop a better sense of the current landscape of consulting and transformation service providers in France. Enterprises in France have begun to exit mainframe systems and migrate larger workloads to the cloud. These enterprises are working with service providers that engage end-to- end transformation from cloud advisory to management of systems in the cloud. Data

© 2020 Information Services Group, Inc. All Rights Reserved. ISG Provider Lens™ Quadrant Report | November 2020 Managed Services for Midmarket CONSULTING AND TRANSFORMATION SERVICES FOR LARGE ACCOUNTS SOCIAL ENTERPRISE NETWORKING Definition

Public cloud enables enterprises to achieve agility and scalability without investing in their own infrastructure, thus making it an integral aspect of digital transformation. Consulting and transformation service providers partner with public cloud providers to manage customer- specific complexities of adopting and deploying public cloud solutions. Their services typically include the following:

Consulting services: Designing a business case for the cloud; assessing the workload for migration; building a transformation roadmap, which includes addressing risk and compliance issues; and advising on migrating applications from the existing environment to that of a public cloud provider.

Transformation services: Designing and building the cloud architecture/environments, migrating and integrating applications, and optimizing the architecture to harness cloud-computing features and benefits.

CONSULTING AND TRANSFORMATION SERVICES FOR LARGE ACCOUNTS Eligibility Criteria Eligibility Criteria

The large accounts segment includes service providers that focus on Hyperscale provider-related partner program certifications from the solutions standpoint. large clients, usually supporting more than 5,000 users for enterprises Competencies that are specific to a vertical (industry) or technology. with more than $1 billion in annual revenue. Client references and projects or use cases.

Hybrid cloud integration and support services.

CONSULTING AND TRANSFORMATION SERVICES FOR LARGE ACCOUNTS Observations (cont.)

The rapidly increasing demand for cloud transformation, pushed by the the last five years. Recent acquisitions in France include Sentelis (2020), a consulting and data COVID-19 pandemic, has triggered enterprise companies’ interest in engineering company; Gekko (2020), an AWS service partner; and Cirruseo (2019), a Google moving larger workloads to the cloud, including essential public services Cloud service partner. Accenture has a robust cloud-consulting practice and top accreditations and core business applications. This movement also triggered concerns from AWS, Google and Microsoft Azure, regarding data privacy location and intellectual property protection, Atos provides digital transformation with 110,000 employees in 73 countries and annual accelerating French companies' support to the GAIA-X initiative, created revenue of €12 billion, including €1.8 billion in revenue and 12,000 employees in France. The in 2019 to discuss alternatives for data sovereignty. company offers hybrid cloud, big data, business applications and digital workplace solutions. Key trends observed include legacy application modernization, Acquisitions in 2020 include Maven Wave, a U.S.-based cloud and technology consulting firm; multi-cloud deployments, cost reduction focus and increasing interest Alia Consulting; EcoAct; digital.security; Paladion; and Miner & Kasch. Atos has long experience in solutions to support cloud-native application development. Cloud in transforming applications to improve business performance, with 10 delivery centers in vendors continue to provide incentives for partners and clients when France to support local clients. moving SAP workloads to the cloud. Capgemini reported €14 billion in revenue in 2019, with 214,000 employees spread across 40 This study has assessed 51 providers and classified 19 in this quadrant. countries. France represents 21 percent of group revenue, accelerated by more than 5 percent Eight are Leaders and one is a Rising Star. growth in the past year. It employs more than 27,000 people in France and Morocco. Strategy and transformation consulting accounts for about 7 percent of total revenue. Capgemini Cloud Accenture, which reported $43 billion in revenue in fiscal 2019, Platform (CCP) is at the core of the company’s cloud offerings. It uses a set of services and has over 506,000 employees in 51 countries, including about 7,000 accelerators to migrate, operate and innovate in the cloud. in France. It invested $5 billion in more than 100 acquisitions in

CONSULTING AND TRANSFORMATION SERVICES FOR LARGE ACCOUNTS Observations (cont.)

DXC Technology is a global company with$19.6 billion revenue and NTT Ltd. was recently formed by bringing together 40,000 people from 28 companies, including 138,000 employees serving 6,000 private sector and public sector NTT Communications, Dimension Data, CAPSiDE and NTT Security. NTT has more than 10,000 customers in 70 countries. It acquired Luxoft in 2019 and Virtual clients in over 200 countries, including four locations in France. The company provides a cloud Clarity in 2020, strengthening its capabilities in digital engineering migration strategy with security and efficiency in mind. The portfolio includes consulting, and cloud migration. An ecosystem of more than 200 partners helps technical services and integration. NTT merges its long expertise in infrastructure with the company deliver end-to-end IT services. DXC has been operating creativity and originality from the acquired companies to deliver secure and innovative cloud in France for more than 60 years. It has about 3,000 employees transformations. across two centers of excellence in Toulouse and a digital center in Orange Business Services is the global enterprise division of the Orange Group. With 27,000 Paris. employees, Orange Business Services supports clients in their digital transformation. The IBM has been operating in France since 1914. The company has service division reported a €7.8 billion revenue in 2019, serving 3,000 multinational enterprises 19 sites in France, including the IBM Global Industry Solution in 200 countries. In 2018, it acquired Basefarm and its subsidiary, The Unbelievable Machine Center Nice-Paris and IBM Client Centers in Montpellier and in Company, to strengthen its capacity in Europe. Orange has more than 2,400 cloud experts to Bois-Colombes. In 2018, IBM opened a security operations center provide a secure path to the public cloud, enabling large enterprises to embrace vigorous digital (SOC) in Lille. IBM Services for Enterprise Cloud Strategy helps transformations. create a holistic cloud strategy that connects business goals to IT architecture. IBM offers IBM Cloud and it partners with AWS, Google and Microsoft to provide consistent managed services across hybrid and multi-cloud environments in service consumption models.

CONSULTING AND TRANSFORMATION SERVICES FOR LARGE ACCOUNTS Observations (cont.)

Sopra Steria reported €4.4 billion in revenue in 2019. It operates in 25 countries with 46,000 employees. In France, it generates €1.8 billion in revenue and employs more than 19,000 people. Its portfolio comprises consulting, technology services, systems integration, software, business process services, cybersecurity and infrastructure management. Sopra Steria expertise in supporting governments and highly regulated companies enables it to guide clients in building cloud solutions that protect data confidentiality and privacy.

The Rising Star HCL Technologies (HCL) is a $9.9 billion company with more than 150,000 employees (called “ideapreneurs”) working in 46 countries. In Europe, HCL has 12,000 employees. It acquired Volvo IT in 2016 and H&D International Group in 2018. In France, the company has more than 330 people in Lyon, Toulouse, and Paris. HCL has been developing robust tools and AI knowledge in recent years, which has enabled it to elevate its portfolio attractiveness and increase its market presence.

This quadrant is relevant to midsized enterprises in France that are evaluating consulting Small and medium enterprises are looking to move everything to the cloud compared and transformation service providers. In this quadrant report, ISG lays out the current to large enterprises. Midmarket clients have fewer complex requirements and smaller- market positioning of these providers in France and how they can address key challenges in scale projects, and they prefer providers with strong local delivery capabilities and high midsized enterprises’ migration journeys to the public cloud environment. integration capabilities. Most of the midsized clients look for service providers with consulting and migration capabilities and the ability to offer ready-to-use framework and Enterprises have been reluctant to migrate to the public cloud owing to difficulties such as cultural integration in the transformation journey. assessing the workloads, change management, a shortage of talented specialists or skill gaps, data privacy, and uncertainties about integration of existing infrastructure. In 2020, ISG sees that enterprises are leveraging the consulting and transformation service however, the urge to move workloads to the public cloud has become more pressing than providers' expertise to redesign their architecture to operate in cloud-native environments ever and many enterprises are accelerating their digital transformation. This report can help and are willing to invest in the migration of their cloud journey. with choosing the right provider to overcome the challenges and address the difficulties IT leaders should read this report to better understand the relative strengths and mentioned. weaknesses of consulting and transformation service providers, as well as to help them For enterprises, the benefits of working with consulting and transformation service lead the digital transformation drive in their enterprises. providers include experienced workload assessment, transformation roadmaps, advisory Software development and technology leaders should read this report to understand on workload migration, re-architecture of legacy applications and integration of automation the positioning of consulting and transformation service providers, learn how those capabilities. providers’ offerings can impact an enterprise’s ongoing transformation initiatives, and Enterprises in France have begun to exit mainframe systems and migrate larger workloads discover the benefits they can achieve by moving to cloud. to the cloud. These enterprises are working with service providers that engage end-to- Sourcing, procurement, and vendor management professionals should read end transformation from cloud advisory to management of systems in the cloud. Data this report to develop a better sense of the current landscape of consulting and sovereignty requirements for enterprises in France have been increasing as cloud adoption transformation service providers in France. has become mainstream in the recent years.

© 2020 Information Services Group, Inc. All Rights Reserved. ISG Provider Lens™ Quadrant Report | November 2020 Managed Services for Large Accounts CONSULTINGSOCIAL ENTERPRISE AND TRANSFORMATION NET- SERVICESWORKING FOR SUITES THE MIDMARKET Definition

Public cloud enables enterprises to achieve agility and scalability without investing in their own infrastructure, thus making it an integral aspect of digital transformation. Consulting and transformation service providers partner with public cloud providers to manage customer-specific complexities of adopting and deploying public cloud solutions. Their services typically include the following:

CONSULTING AND TRANSFORMATION SERVICES FOR THE MIDMARKET Definition (cont.) Eligibility Criteria

For this quadrant, we exclude the creation of private clouds because Public cloud transformation thought leadership. they are covered in a separate study on Next-Gen Private/Hybrid Cloud Methods and frameworks to analyze the client IT landscape. Data Center Service and Solution Providers. Accordingly, the Public Experience in the planning and implementation of multi-cloud services. Cloud Consulting and Transformation Services quadrant encompasses Application migration experience, including templates, automation engines and partnerships the adoption of public cloud services and their integration with on- with independent software vendors (ISVs). premises environments, which can include private clouds. Hyperscale provider-related partner program certifications from the solutions standpoint. The midmarket segment includes service providers that focus on midsized enterprise clients. Typical client revenue is under $1 billion Competencies that are specific to a vertical (industry) or technology. annually or their user base is under 5,000 users. These service Client references and projects or use cases. providers usually support a large IaaS workload distributed over a Hybrid cloud integration and support services. broad client base.

CONSULTING AND TRANSFORMATION SERVICES FOR THE MIDMARKET Observations

As observed in the large account market, the rapidly increasing demand This study has assessed 51 providers and classified 17 in this quadrant. Six are Leaders and one is for cloud transformation, pushed by the COVID-19 pandemic, has trig- a Rising Star. gered enterprise companies’ interest in moving their core applications Claranet earns about €425 million in annual revenue. It serves 6,500 enterprise clients in the to the cloud. Key trends observed include legacy application modern- U.K., Brazil, France, Germany, Italy, the Netherlands, Portugal and Spain. In 2017, Claranet ization, multi-cloud deployments, cost reduction focus and increasing acquired Oxalide in France and ITEN Solutions in Portugal. In 2018, it acquired NotSoSecure interest in solutions to support cloud-native application development. and Union Solutions in the U.K., Quinfox in the Netherlands, and XPeppers in Italy. Claranet’s ISG has identified fewer midmarket players in France than it has practitioners have long experience in moving clients’ workloads to the cloud. The company was identified in other regions (the Nordic countries, Germany, Switzerland, one of the first cloud partners in Europe. Its pioneering history and top accreditations give it the U.K., the U.S. and Brazil). Except for Sopra Steria and T-Systems, firsthand access to leading tools.

which have a continental scale, the service providers assessed in this Devoteam reported €762 million in revenue in 2019, and it has more than 7,600 employees in market typically employ less than 300 cloud practitioners in France. 18 countries. The company’s portfolio comprises transformation management, customer expe- These characteristics suggest that there is an opportunity for growth rience, business process excellence, data as a service, cybersecurity, digital workplace and Agile in the midmarket. However, most of the companies headquartered in IT. Devoteam strategic partners include Google, ServiceNow, AWS and Microsoft. Its acquisitions France have opened branches abroad to expand internationally rather include Avalon Solutions, a Google Premier Partner in Scandinavia, in 2019, as well as D2SI, an than in-country. AWS Premier Partner in France, in 2017. Devoteam Revolve, the company’s cloud service arm, has offices in Paris, Toulouse, Lyon and Nantes.

CONSULTING AND TRANSFORMATION SERVICES FOR THE MIDMARKET Observations (cont.)

LINKBYNET is a French company with €72 million in revenue, more Sopra Steria reported €4.4 billion in revenue in 2019. It operates in 25 countries with 46,000 than 1,000 employees and 800 clients. It has offices in eight cities employees. In France, it generates €1.8 billion in revenue and employs more than 19,000 in France and nine offices in other countries. LINKBYNET acquired people. Its portfolio comprises consulting, technology services, systems integration, software, Objectif Libre in 2019, Securiview in 2018 and Treeptik in 2017. Its business process services, cybersecurity and infrastructure management. The company is an portfolio includes consulting, managed services, cloud operations accredited partner of AWS, Microsoft Azure, Google Cloud Platform, IBM Cloud, Oracle Cloud and cybersecurity. The Treeptik division has more than 200 em- and OVHcloud, which means it can provide many options to its clients. Sopra Steria covers all of ployees, who deliver €26 million in revenue from cloud and DevOps France, providing client proximity and cultural fit to midmarket clients.

consulting. T-Systems is a subsidiary of Deutsche Telekom. It operates in 20 countries with more than Neurones IT is a French public company with more than 30 years in 37,000 employees serving over 1,000 clients. T-Systems offers as end-to-end IT service portfolio IT services. It reported €510 million in revenue and more than 5,300 to enterprises in the automotive, health, commerce, logistics and transport industry verticals. It employees in 2019. Its private and public cloud services generate builds cloud services on top of robust processes to enable consistent delivery. The company’s €61 million in revenue and employ 800 people that serve more than offices in France are in Paris, Courbevoie, Toulouse and Lyon.

200 clients. The company leverages it experience in IT operations The Rising Star Cloudreach is a U.K.-based provider with more than 800 certifications across and created ScaleSquad, an expert group dedicated to cloud AWS, Google Cloud Platform (GCP) and Microsoft Azure. It serves more than 1,000 enterprise transformations with the ability to rebuild applications. In France, clients globally, from service centers in Atlanta, New York, Vancouver, London, Edinburgh, it operates in Paris, Lille, Orleans, Nancy, Strasbourg, Lyon, Aix-en- Munich, Paris, and Pune. With startup energy, it delivers leading-edge cloud technologies to Provence, Montpellier and Toulouse. transform clients into agile digital enterprises.

RISING STAR: OXYA Overview Caution oXya was founded in 1998 in Paris and acquired by Hitachi Group in 2015. The company operates in the oXya should invest in acquiring more public cloud certifications from AWS, Microsoft U.S., Canada, the U.K., France, Belgium, Spain, China, and in Japan through Hitachi, Ltd. With more than 800 and Google, in special around data analytics and AI/ML. oXya clients would benefit employees, it provides managed cloud services and SAP technical services for more than 1,000 clients. oXya is a from a broader access to cloud experts in different areas besides SAP workloads. specialist in migrating SAP customers to SAP S/4HANA.

Strengths

SAP and cloud expertise: oXya merges SAP and cloud competences. It is managing SAP S/4HANA systems on AWS, Microsoft Azure and Google Cloud. The company can also host SAP on oXya shared and private cloud. It is a pioneer in moving SAP to the cloud. In 2015, oXya helped ENGIE, the energy company, to become the first in France to run SAP S/4HANA on AWS. In the U.S., oXya has helped Tory Burch, a fashion company, to implement SAP S/4HANA on Google Cloud.

Consistency and continuity: oXya has long been operating in France and enjoys high customer retention. Its customer surveys show a 99 percent customer satisfaction rate. The company attracts and retains the best 2020 ISG Provider Lens™ Rising Star talents and has reported less than 2 percent annual employee attrition rate. Besides, oXya is a subsidiary of Hitachi Group, which gives clients access to a broad range of technological solutions and services.

Full-scope services: More than simply moving workloads to the cloud, oXya can guide clients to modernize Based on solid SAP expertise and a seasoned the technology they use to support business operations. It offers a transformation that includes replacing their professional team, oXya helps French companies legacy IT platforms. It can offer greenfield projects (SAP S/4HANA new implementations) or brownfield projects stay ahead in cloud adoption for (SAP upgrade to SAP S/4HANA), discovering new opportunities for automation, while leveraging cloud resources to add flexibility and agility. digital business readiness.

This report is relevant to enterprises across industries in France and will help them evaluate Enterprises in France are increasingly adopting the public cloud despite privacy concerns providers of governance, risk and compliance (GRC) services. In this quadrant report, ISG and GDPR regulations. ISG sees that most enterprises depend on cloud service providers highlights the current market positioning of these providers in France and the way they for their compliance processes. Only mature organizations are leveraging GRC providers’ address the key challenges that confront enterprise clients in the country. expertise for governance. GRC providers can help by creating a secure framework for workload migration based on a thorough understanding of the operating environment in Enterprises face challenges in maintaining their public cloud governance and compliance France and data protection regulations. process due to a growing number of threats to data security and a strict regulatory environment. Sometimes enterprises end up paying huge penalties and need to rework IT leaders should read this report to better understand the relative strengths and their cloud architecture, which can result in significant cost overruns and raise data security weaknesses of governance, risk and compliance service providers, as well as to help them concerns about migration. The main reasons are a lack of integration among various lead the digital transformation drive in their enterprises. systems in the organization, an inability to integrate risk analytics, a shortage of skilled Software development, technology and security leaders should read this report to professionals, and increased collaboration with partners that can add complexity to the understand the positioning of GRC service providers and learn how those providers’ governance process and data privacy regulations. In addition, hybrid and multi-cloud offerings can impact ongoing transformation initiatives. environments can make it difficult for enterprises to manage their GRC process. Sourcing, procurement, and vendor management professionals should read this They can benefit from GRC providers, including consulting firms, that can manage their report to develop a better sense of the current landscape of governance, risk and public cloud governance process. Enterprises can leverage GRC providers' frameworks, compliance providers in France. policies, processes and functions to ensure their workloads are run in a secure and compliant environment. GRC providers can help by offering their domain expertise and services around a robust cloud operating model, security, tax, audit, and risk assessment to make the public cloud services compliant with regional and industry-specific regulations that reduce operational costs.

© 2020 Information Services Group, Inc. All Rights Reserved. ISG Provider Lens™ Quadrant Report | November 2020 Managed Container as a Service GOVERNANCE,SOCIAL ENTERPRISE RISK AND NET- COMPLIANCEWORKING SUITES SERVICES Definition

In this quadrant, service providers such as consulting firms offer various frameworks, policies, processes and functions to ensure enterprise cloud workloads are run in a secure and compliant environment, regardless of location. Therefore, a framework and a set of policies for the use of cloud-computing services in a secure environment are needed and often flanked by public cloud transformation activities. Relevant providers are third-party independent organizations that offer unbiased governance, risk and compliance (GRC) services. To successfully implement cloud solutions, it is necessary to focus on the business architecture by taking into account the business case, cloud operating model, vendor evaluation and selection, readiness, and maturity of the entire ecosystem. Key services include organizational change management (OCM), stakeholder’s awareness and responsibilities alignment, application migration, cloud innovation lab establishment, security, tax, audit, and finance risk-assessment to make public cloud service use fully compliant with regional and industry-specific regulations.

GOVERNANCE, RISK AND COMPLIANCE SERVICES Eligibility Criteria Observations

Ability to align technology requirements with business goals (new Antitrust policies and data privacy concerns surfaced in the discussions around cloud sovereignty that products, reduction in time-to-market and increase in profitability). drove the creation in 2019 of a consortium of European countries, the GAIA-X initiative. In September Should be able to offer optimization at an operational level through 2020, the initiative announced the official signing of incorporation papers for GAIA-X AISBL (association -in governance policies (optimize service availability, minimize stakeholders’ ternationale sans but lucratif), a non-profit association that will drive the GAIA-X initiative. The 22 founding specific risk and reduce dependency on legacy application stacks). members signed the documents in Brussels for securing funding and commitment from members to fulfill Ability to provide governance architecture from the time of inception for the initiative’s vision for Europe. future growth and easy service integration. The GAIA-X initiative will drive new regulations, increasing the importance of governance, risk and Should adhere to security certifications such as HIPAA, GDPR, BSI C5, compliance (GRC) services. SOC, NIST, ISO, PCI DSS, FISMA, ANSSI and FedRAMP. Data privacy regulations require data storage security. The failure to provide security is enough to Experience in defining and, above all, in mapping custom policies and demonstrate non-compliance. A data breach is an aggravation, not the non-compliance per se. Security organizational structure, including clear roles and responsibilities, with tools can scan, identify and tag privacy data inside documents, images, tables and databases. Privacy can new requirements. be obfuscated, encrypted and stored in safe locations, in-country if required. GRC service providers help clients uncover the risks to install protections and remediations. Perform cloud audits and services like cloud security posture management (CSPM) for a broad spectrum of cloud environments. Privacy concerns and GDPR do not restrict cloud adoption. However, wrong configurations and a lack of tools can expose companies to risk and non-compliance. GRC services are emerging to help companies Perform accounting, tax and legal procedures in cloud transformation make better use of cloud resources. What providers told ISG for this study is that they find different levels projects to mitigate risk. of client maturity. Many companies deploy cloud services trusting that the service providers or hyperscalers are responsible for compliance. Only mature organizations understand that compliance is the sole responsibility of the client using the cloud.

GOVERNANCE, RISK AND COMPLIANCE SERVICES Observations (cont.)

Of the 51 providers assessed in this study, 12 have qualified in this France, Sogeti is Capgemini’s consulting arm. It has 3,000 employees in 18 locations. quadrant. Five are Leaders. Deloitte France reported €945 million in revenue from auditing and consulting in 2019. It focuses Accenture services include strategy and risk management, on key client accounts through three pillars: digital transformation, sustainable development cyberdefense, digital identity, application security and managed security. and M&A operations. With 6,900 employees in France, deep tech expertise and broad industry It reported a $43 billion revenue in fiscal 2019, with more than 506,000 experience, Deloitte covers every aspect of cloud governance, risk and compliance from advisory and employees in 51 countries. The company invested $5 billion in more implementation to managed services. than 100 acquisitions in the last five years. Recent acquisitions in France KPMG France is a member of KPMG International, a network of independent firms that operates include Sentelis (2020), a consulting and data engineering company; in 150 countries and has 210,000 professionals. In France, KPMG reported €1.1 billion in revenue Gekko (2020), an AWS service partner; and Cirruseo (2019), a Google in 2019, and it employs 10,000 people in 220 offices. It offers auditing, consulting and accountancy Cloud service partner. Accenture has more than 7,000 employees in services to 200 public companies and government agencies, 6,000 private companies, 6,500 not-for- Lyon, Nantes, Paris, Sophia Antipolis and Toulouse. profit organizations and 47,000 small businesses. IT GRC services include maturity assessments, CIO Capgemini reported €14 billion in revenue in 2019. France represents guidance, security audits, ERP (segregation of duties assessments) and data governance. 21 percent of group revenue, accelerated by more than 5 percent growth Sopra Steria reported €4.4 billion in revenue in 2019. It operates in 25 countries with 46,000 in the past year. It employs more than 27,000 people in France and employees. It acquired BLUECARAT in 2018, and cxpartners and Sodifrance in 2020. In France, it Morocco. Strategy and transformation consulting accounts for about generates €1.8 billion in revenue and employs more than 19,000 people. The company’s portfolio 7 percent of total revenue. Consulting includes governance, risk and includes consulting, technology services, systems integration, software, business process services, compliance (GRC) and involves more than 4,500 security experts. In cybersecurity and infrastructure management. For governance, risk and compliance, it adds the extensive consulting experience of 3,400 consultants in Europe.

This quadrant is relevant to large enterprises in France that are evaluating public cloud ISG sees that enterprises in France are engaging in discussions around cloud managed service providers (MSPs). In this quadrant report, ISG lays out the current market transformation from private cloud to public cloud. Managed service providers can help positioning of these providers in France and how they can address key challenges in large by providing advisory services around regulations and risks associated with public cloud enterprises’ infrastructure management in the public cloud environment. MSPs manage services and contractual terms and by managing their cloud infrastructure. They also can client workloads on third-party, public cloud, hyperscale environments so enterprises can help by providing public cloud tools that are essential to scaling agile development. focus on core business. IT leaders should read this report to better understand the relative strengths and To be successful in the current digital business environment, enterprises must take a weaknesses of managed service providers, as well as how the MSPs’ approaches to the unified approach to their technical infrastructure across public and private clouds. Data market can impact enterprise public cloud strategies, improve business agility and reduce residency and management are key considerations in an enterprise’s transformation total cost of ownership. journey. Using public cloud managed services can help them implement cloud-native Software development and technology leaders should read this report to understand solutions leveraging containers and serverless functions with single-touch DevOps the positioning of managed service providers and learn how MSP offerings can impact the integration. This helps enterprises achieve application modernization and cost optimization ongoing development of an enterprise’s software products. to run their applications at scale. Sourcing, procurement, and vendor management professionals should read this Enterprises will get the benefit of the MSPs’ automation and AI capabilities to monitor report to develop a better sense of the current landscape of managed service providers in their infrastructure to predict the failures and dependency of services in case of failures to France. reduce maintenance costs.

© 2020 Information Services Group, Inc. All Rights Reserved. ISG Provider Lens™ Quadrant Report | November 2020 Managed Hosting for Midmarket MANAGEDSOCIAL ENTERPRISE PUBLIC CLOUD NETSERVICES- FORWORKING LARGE ACCOUNTSSUITES Definition

Public cloud managed services providers (MSPs) offer professional and managed services atop third-party public cloud IaaS and PaaS hyperscale platforms. Broadly, these services include provisioning, real-time and predictive analysis, and monitoring and operational management of a customer’s public and multi-cloud environment, with the aim to maximize the performance of workloads in the cloud, reduce costs, and ensure compliance and security. Typically, specially developed or licensed cloud management platforms and tools are used to serve customers with maximum automation and provide the necessary transparency on the managed cloud resource pool in terms of capacity utilization and costs, including self-service administration.

Managed Public Cloud Services for Large Accounts includes MSPs that focus on large clients, usually supporting more than 5,000 users for enterprises with more than $1 billion in annual revenue.

MANAGED PUBLIC CLOUD SERVICES FOR LARGE ACCOUNTS Definition (cont.) Eligibility Criteria

Services provided typically include: Operational excellence and well-defined professional services.

Management and monitoring services around CPU, storage, Experience in building and managing public and multi-cloud environments. memory, databases, and operations of microservices, virtual Expertise in managing configurations of platforms and systems as well as containers. machines and containers. Support for software code development and for cloud-native and legacy system integration. Operation system, middleware and application upgrade services. DevOps, API-enabled automation and cloud analytics experience. Service portal for expense management (chargeback and showback) and identity management or IT service management. Mature security processes. Governance and compliance management. Support for different client roles such as IT technicians and developers. Support services such as incident management, configuration, Partnerships with relevant public cloud providers and managed service provider (MSP) certifi- security services and automation setup. cates for AWS, Azure, GCP or others.

MANAGED PUBLIC CLOUD SERVICES FOR LARGE ACCOUNTS Observations (cont.)

The large account market in France had been slower in embracing reaching market saturation. Perhaps decades will be necessary to fill the market gap. the public cloud than in other countries. The COVID-19 pandemic For companies operating in the cloud, the first observation is that few have migrated everything to uncovered several aspects of business resilience. Corporations had to the cloud. Most service providers describe large accounts that are gradually moving, one system adapt quickly to an abrupt market change. Public cloud service partners (workload) after the other, in a paced move rather than in a big-bang approach. In France, as well responded to enterprises' demand for fast deployment of additional as other countries, leading enterprises are now moving their core applications to the cloud. connections and rapid scaling of resources to enable their employees to work from home. When it comes to diversity of providers, this study finds Indian service companies struggling to grow in France. French companies are dominant in terms of market share and in terms of After adapting to market change, client companies learned that the the number of Leaders. In the seven quadrants of this study, 28 percent of the participants are cloud can provide security, scalability and an alternative to business French companies and 46 percent of the Leaders are French. There is no distinction in terms of resilience. In addition, some corporations discovered that their legacy technologies. French or international providers have the automation tools required to provide data centers did not have the technology to enable their operators to world-class services. The difference is more related to culture and the local presence to build work from home. One large service provider explained that it had to commercial relationships. Except for Accenture and IBM, the foreign companies have a small keep 15 percent of the provider’s staff commuting to client data centers number of offices in France. to keep systems running. For clients already operating in the cloud, there is an increasing demand for application The market disruption experienced in 2020 will stay in people’s modernization and the support of cloud-native applications. In both cases, clients demand memories for decades. However, no matter how hard the market automation of their continuous integration and delivery work, usually called CI/CD pipelines. pushes cloud adoption, the service volumes in France are far from Although public cloud providers offer automation tools, those are not integrated with clients’ application development tools. Service providers enable that integration, guiding clients on CI/

MANAGED PUBLIC CLOUD SERVICES FOR LARGE ACCOUNTS Observations (cont.)

CD best practices, and add automation that can be triggered from automation. AIOps can now reduce up to 70 percent of manual tasks. Last year, the same providers command lines from the client’s application development workstations. reported up to 50 percent task reduction. However, we are referring to best-case scenarios. AIOps is rapidly becoming commonplace. DevOps automation to enable CI/CD pipeline automation was a hot topic last year and continues in high demand. Agile practices are Of the 50 providers assessed by this study, 19 have been qualified for this quadrant. Eight are growing even faster than cloud services, pushed by digital businesses. Leaders and one is a Rising Star. However, clients find it difficult to scale automation themselves. Fast Accenture reported $43 billion in revenue in fiscal 2019, with more than 506,000 employees and reliable CI/CD pipelines are easier to build in the cloud. AWS, in 51 countries. The company invested $5 billion in more than 100 acquisitions in the last five Microsoft and Google provide pay-per-use tools, while service providers years. Recent acquisitions in France include Sentelis (2020), a consulting and data engineering add automation and cost control tools to help clients in governing their company; Gekko (2020), an AWS service partner; and Cirruseo (2019), a Google Cloud service Agile development teams. partner. The firm has more than 59,000 certified cloud experts, who support over 3,000 clients CI/CD automation also pushes container utilization, which raises in 49 countries. Accenture has more than 7,000 employees in Lyon, Nantes, Paris, Sophia concerns around security, expanding the cloud services scope. In the Antipolis and Toulouse. It provides superior automation and scale to handle large, multinational end, complexity is on the rise, creating new opportunities for service clients. Its robust service platform offers seamless user experience in all the countries in which providers. it operates.

Most service providers have implemented AIOps (artificial intelligence Atos provides digital transformation with 110,000 employees in 73 countries and has annual to improve operations automation), using machine learning to identify revenue of €12 billion, including €1.8 billion in revenue and 12,000 employees in France. recurrent issues and services requests in order to select candidates for Acquisitions in 2020 include U.S.-based cloud and technology consulting firm Maven Wave, as well as Alia Consulting, EcoAct, digital.security, Paladion and Miner & Kasch. Atos is an AWS

MANAGED PUBLIC CLOUD SERVICES FOR LARGE ACCOUNTS Observations (cont.)

Advanced Consulting Partner and MSP, Microsoft Azure Expert MSP DXC Technology is a global company with $19.6 billion in revenue and 138,000 employees and Google Premier Partner with a strategic partnership to co-invest serving 6,000 private sector and public sector customers in 70 countries. It acquired Luxoft in in AI development labs and quantum computing. Atos leverages its 2019 and Virtual Clarity in 2020, strengthening its capabilities in digital engineering and cloud robust service platform and large footprint in France to provide large migration. The company has long been providing managed services, a heritage from CSC and enterprises with many options to exploit the benefits the cloud can HPE/EDS, companies that provided a business platform for DXC. It has 3,000 employees across offer. two centers of excellence in Toulouse and a digital center in Paris. Its market presence helps the company keep growing. Capgemini reported €14 billion in revenue in 2019, with 214,000 employees spread across 40 countries. France represents 21 percent IBM reported $77 billion in revenue in 2019, with more than 350,000 employees in over 175 of group revenue, accelerated by more than 5 percent growth in countries. It has 19 sites in France, including the IBM Global Industry Solution Center Nice-Paris the past year. It employs more than 27,000 people in France and and IBM Client Centers in Montpellier and in Bois-Colombes. The company offers IBM Cloud and Morocco. Capgemini Cloud Platform (CCP) is at the core of the partners with AWS, Google and Microsoft to provide consistent managed services across hybrid company’s cloud offerings. The company’s investments in renovating and multi-cloud environments in service consumption models. IBM Multicloud Management its service tools have paid off, providing Capgemini with advanced Platform (MCMP) is a full-featured digital consumption and delivery platform with integration management and operations platforms. Capgemini has top accredi- and orchestration layers that support multiple technology stacks across many vendors. IBM can tations from AWS, Microsoft Azure and Google Cloud Platform, with integrate other tools to provide a comprehensive, as-a-service IT management platform. many certificates. It also partners with IBM Cloud, Oracle Cloud and NTT Ltd. was recently formed by bringing together 40,000 people from 28 companies, including OVHcloud to serve clients that have special requirements. NTT Communications, Dimension Data, CAPSiDE and NTT Security. CAPSiDE adds cloud man-

MANAGED PUBLIC CLOUD SERVICES FOR LARGE ACCOUNTS Observations (cont.)

agement tools and expertise. The company has more than 10,000 robust managed services that it supplements with application management, security, data clients in over 200 countries. It operates in four locations in France. management, 5G and IoT to accelerate its clients’ digital transformation. NTT Managed Cloud Infrastructure Services provide monitoring, Sopra Steria reported €4.4 billion in revenue in 2019. It operates in 25 countries with 46,000 reporting, and management of compute, storage, network compo- employees. In France, it generates €1.8 billion in revenue and employs more than 19,000 people. nents, PaaS and SaaS in AWS, Microsoft Azure and Azure Stack. NTT Its portfolio comprises consulting, technology services, systems integration, software, business offers a catalog-based service for efficient cost and consumption process services, cybersecurity and infrastructure management. It acquired BLUECARAT in 2018, control. It provides access management, hardening integrated with and cxpartners and Sodifrance in 2020. Sopra Steria has a robust service delivery organization in customer policies, hybrid cloud connectivity and CI/CD automation. France to support large accounts in their local and global operations. The company can deploy Orange Business Services is the global enterprise division of the workloads in different clouds according to the requirements for best performance, security and Orange Group. With 27,000 employees, Orange Business Services compliance. supports clients in their digital transformation. The service division The Rising Star HCL Technologies (HCL) is a $9.9 billion company with more than 150,000 reported a €7.8 billion revenue in 2019, serving 3,000 multinational employees (called “ideapreneurs”) working in 46 countries. In Europe, HCL acquired Volvo IT enterprises in 200 countries. In 2018, it acquired Basefarm and in 2016 and H&D International Group in 2018. In France, the company has been investing in The Unbelievable Machine Company in Europe. Orange provides two data centers and a delivery center in Lyon since 2009. It employs more than 330 people in multiple cloud-based services including connectivity, cybersecurity, Lyon, Toulouse, and Paris. HCL’s full-featured platform (MyCloud) comprises a self-service portal managed services, data services and AI analytics with more than with a service catalog for automated provisioning, service scheduling automation, finance/cost 2,400 cloud experts and 3,900 AI, data and digital experts. It provides control (FinOps), AI-powered optimization assessments, REST APIs and CLI for infrastructure as code and integration, role-based access control (RBAC) privilege access management and workflow automation. 35

This quadrant is relevant to midsized enterprises in France that are evaluating public ISG sees that enterprises in the France are engaging in discussions around cloud cloud managed service providers (MSPs). In this quadrant report, ISG lays out the current transformation from private cloud to public cloud. Managed service providers can help market positioning of managed service providers in France and how they can address by providing advisory services around regulations and risks associated with public cloud key challenges in midsized enterprises’ infrastructure management in the public cloud. services and contractual terms and by managing their cloud infrastructure. Enterprises MSPs manage client workloads on third-party, public cloud, hyperscale environments so in France are increasingly looking for application modernization and the support of enterprises can focus on core business. cloud-native applications. Service providers can help by offering public cloud tools that are essential to scaling agile development. To be successful in the current digital business environment, enterprises must take a unified approach to their technical infrastructure across public and private clouds. Data IT leaders should read this report to better understand the relative strengths and residency and management are key considerations in an enterprise’s transformation weaknesses of managed service providers, as well as how MSPs’ approaches to the market journey. Using public cloud managed services can help them implement cloud-native can impact enterprise public cloud strategies, improve business agility and reduce total solutions leveraging containers and serverless functions with single-touch DevOps cost of ownership. integration. This helps enterprises achieve application modernization and cost optimization Software development and technology leaders should read this report to understand to run their applications at scale. the positioning of managed service providers and learn how MSP offerings can impact the Enterprises will get the benefit of MSPs’ automation and AI capabilities to monitor their ongoing development of an enterprise’s software products. infrastructure to predict the failures and dependency of services in case of failures to Sourcing, procurement, and vendor management professionals should read this reduce maintenance costs. Midsized enterprises have fewer complex requirements and report to develop a better sense of the current landscape of managed service providers in smaller-scale projects than large enterprises, and they prefer providers with strong niche France. offerings with competitive pricing and high integration capabilities. Midsized enterprises are seeing a strong leadership from local regional providers in the managed services space.

© 2020 Information Services Group, Inc. All Rights Reserved. ISG Provider Lens™ Quadrant Report | November 2020 Managed Hosting for Large Accounts MANAGEDSOCIAL ENTERPRISE PUBLIC CLOUD NETSERVICES- FORWORKING THE MIDMARKET SUITES Definition

Public cloud managed services providers (MSPs) offer professional and managed services atop third-party public cloud IaaS and PaaS hyperscale platforms. Broadly, these services include provisioning, real-time and predictive analysis and monitoring and operational management of a customer’s public and multi-cloud environment, to maximize the performance of workloads in the cloud, reduce costs, and ensure compliance and security. Typically, specially developed or licensed cloud management platforms and tools are used to serve customers with maximum automation and provide the necessary transparency on the managed cloud resource pool in terms of capacity utilization and costs, including self-service administration.

Managed Public Cloud Services for the Midmarket includes MSPs that focus on midsized enterprise clients. Typical client revenue is under $1 billion annually or their user base is under 5,000 users. Service providers in this quadrant usually support a large IaaS workload distributed over a broad client base.

MANAGED PUBLIC CLOUD SERVICES FOR THE MIDMARKET Definition Eligibility Criteria

Services provided typically include: Operational excellence and well-defined professional services.

Professional services around monitoring of CPU, storage, memory, Experience in building and managing public and multi-cloud environments. databases, and operating systems, including microservices, virtual Expertise in managing configurations of platforms and systems as well as that of containers. machines and containers. Support for software code development and for cloud-native and legacy system integration. Operation system, middleware and application upgrade services. DevOps, API-enabled automation and cloud analytics experience. Service portal for expense management (chargeback and showback) and identity management or IT service management. Mature security processes. Governance and compliance management. Support for different client roles such as IT technicians and developers. Support services such as incident management, configuration, Partnerships with relevant public cloud providers and respective managed service provider security services and automation setup. (MSP) certificates for AWS, Azure, GCP or others.

MANAGED PUBLIC CLOUD SERVICES FOR THE MIDMARKET Observations (cont.)

Midmarket clients show increasing interest in cloud-native application Oxalide in France and ITEN Solutions in Portugal. In 2018, it acquired NotSoSecure and Union development frameworks. Clients that find cloud platforms difficult Solutions in the U.K., Quinfox in the Netherlands, and XPeppers in Italy. Claranet offers hybrid to understand, and those that do not have the time to go through cloud, cybersecurity, networks and communications services. France is one of the top three extensive training and certification, will find the service providers markets for Claranet. that serve the midmarket are ideal partners to accelerate their agile Cloud Temple was created in 2017 after Neurones subsidiary Dragonfly split into Intrinsec development toward a cloud-native app development organization. Security and Cloud Temple. Formed under the Société par actions simplifiée à associé unique Companies continue to demand service support for DevOps (SASU) regulations — the equivalent of limited liability in the U.S. — Cloud Temple operates automation to enable CI/CD pipeline automation, which in turn independently from Neurones, which does have a stake in the company. It reported €37 million prompts the need to support container utilization. However, we did in 2019, with about 300 employees in Abidjan, Caen, Lyon, Nantes, Paris, Tours and Tunis. Cloud not see many service providers offering container management in the Temple is a digital services company specializing in the development, transformation, hosting midmarket. and outsourcing of business-critical applications.

This study has evaluated 50 service providers, of which 17 have met the Cloudreach was founded in 2009 in the U.K. It has more than 800 cloud certifications and 1,000 criteria to be included in this quadrant. ISG has identified six Leaders enterprise clients globally. Cloudreach service centers are located in Vancouver, Edinburgh and one Rising Star. and Pune. The company is a managed service provider that partners with AWS, Microsoft and Google. Cloudreach operates business-critical applications, data environments and backend Claranet delivers approximately €425 million in annual revenue. It infrastructure. It helps clients optimize their cloud spending by using site reliability engineering serves 6,500 enterprise clients in the U.K., Brazil, France, Germany, (SRE) methods, continuous improvement and Lean principles. Italy, the Netherlands, Portugal and Spain. In 2017, Claranet acquired

MANAGED PUBLIC CLOUD SERVICES FOR THE MIDMARKET Observations (cont.)

LINKBYNET is a €72 million French company with more than 1,000 Sopra Steria reported €4.4 billion in revenue in 2019. It operates in 25 countries with 46,000 employees and 800 clients. It has offices in eight cities in France and employees. In France, it generates €1.8 billion in revenue and employs more than 19,000 nine offices in other countries. LINKBYNET acquired Objectif Libre in people. Its portfolio comprises consulting, technology services, systems integration, software, 2019, Securiview in 2018 and Treeptik in 2017. Its portfolio includes business process services, cybersecurity and infrastructure management. It acquired BLUEC- consulting, managed services, cloud operations and cybersecurity. ARAT in 2018, and cxpartners and Sodifrance in 2020. Sopra Steria covers all of France, providing LINKBYNET’s expert team helps clients benefit from cloud services client proximity and cultural fit to midmarket clients. with improvements in security and compliance. Rising Star Edifixiois a France-based company with 300 consultants in Grenoble, Levallois, Lyon, Neurones IT is a French public company with more than 30 years in Nantes, Tunis, Boston, Kolkata and Bangalore. It partners with Salesforce, Mulesoft, Riversand IT services. It reported €510 million in revenue and more than 5,300 and IBM, and it has a robust cloud practice. With 60 AWS certified experts, it has been an employees in 2019. Its private and public cloud services generate AWS Premier Consulting Partner since 2010 and MSP and Microsoft Gold Partner with a cloud €61 million in revenue, employing 800 people that serve more than platform competency since 2016. Edifixio is a nimble service provider and app development 200 clients. In France, it operates in Paris, Lille, Orleans, Nancy, specialist that helps midmarket clients uncover their business innovation possibilities. Strasbourg, Lyon, Aix-en-Provence, Montpellier and Toulouse. With service centers in Paris, Singapore and Bangalore, Neurones can offer the best mix of onshore and offshore for optimum service costs and 24-by-7 support.

This report is relevant to enterprises across industries in France and will help them evaluate ISG sees that enterprises in France are starting to adopt SAP HANA in their business providers of SAP HANA infrastructure services for SAP S/4HANA workloads and large-scale processes. Most enterprises in France move SAP workloads to the cloud when they want HANA databases. In this quadrant report, ISG highlights the current market positioning of to upgrade their existing ERP systems and cut down on legacy hardware costs. These these providers in France, based on the depth of service offering and market presence. enterprises have a specific IT infrastructure needs such as scalability and adaptability of HANA-based workloads and integration with third-party tools. Enterprises face challenges in maintaining their own IT infrastructure specific to the SAP product line owing to factors such as high costs, difficulties in data management and IT leaders should read this report to better understand the relative strengths and change management, and a shortage of talent or skills. However, many enterprises have weaknesses of SAP HANA infrastructure service providers and learn how these providers’ implemented or are implementing SAP HANA as a part of their digital transformation approaches to the market can impact enterprise public cloud strategies. initiatives, and they are choosing a hyperscale provider to overcome the challenges and Software development and technology leaders should read this report to understand address talent/skill gaps. This report can help with choosing the right provider to migrate the relative positioning and capabilities of hyperscale SAP HANA infrastructure providers, their SAP workloads. which can help them procure infrastructure and services to migrate their workloads to Enterprises leverage hyperscalers’ compute resources, storage and connectivity in a public public cloud platforms. cloud to host SAP workloads and facilitate scaling based on usage and infrastructure Sourcing, procurement, and vendor management professionals should read this operations. Along with the infrastructure, enterprises can take advantage of providers' report to develop a better sense of the current landscape of SAP HANA infrastructure expertise in data migration, system imaging, backup, restore, disaster recovery, resource service providers in France. usage, monitoring and management dashboards.

© 2020 Information Services Group, Inc. All Rights Reserved. ISG Provider Lens™ Quadrant Report | November 2020 Managed Hosting for Large Accounts SAPSOCIAL HANA ENTERPRISE INFRASTRUCTURE NET - SERVICESWORKING SUITES Definition

This quadrant examines cloud infrastructures best suited to host the SAP software portfolio, with emphasis on SAP S/4HANA workloads and large- scale HANA databases. Participating vendors offer infrastructure-as-a- service (hyperscale IaaS), including infrastructure operations, facilities, provisioning and scaling capacity, on a pay-as-you-go model.

IaaS tools should include data migration, system imaging, backup, restore, disaster recovery, resource usage monitoring and management dashboards. Tools can be part of the standard IaaS offering or be provided by partners in a marketplace.

The participating vendor should provide presales support to help clients on the migration plan, cloud architecture, sizing and performance optimization, licensing, systems and database configuration, virtual private network configuration, and third-party vendor solutions (tool set). The support analysis focuses on the vendor’s service partner ecosystem with the ability to conduct related migrations and operations.

SAP HANA INFRASTRUCTURE SERVICES Eligibility Criteria Observations

IaaS includes servers, storage and connectivity specific to the SAP Moving SAP to the public cloud has been a hot topic throughout 2019 and 2020. product line. The SAP market is moving to the cloud for two main reasons. Upgrading legacy SAP ERP to Memory capacity should be above 6 terabytes. SAP S/4HANA and the HANA database for high-performing datamart and analytics requires high-performing servers that could be purchased to run in-house. However, the cloud offers AI Should offer a platform certified for SAP IaaS. and analytics tools that can deliver business benefits that outperform the ERP upgrade. By using Vendor must have direct operations or at least one authorized public cloud APIs and AI/ML services, clients can accelerate their digital business transformation. partner responsible or client relationship and local regulations The second reason is that running SAP in the cloud offers the benefits of VM imaging, database compliance, regardless of the data center location. synchronization and backup/restore tools that enable near-real-time disaster recovery. The same tools enable turning on and off application development and testing resources that are very expensive to maintain in-house.

When clients ask advisors why they should move SAP to the cloud, they get many good arguments to do so. However, the reverse is not true. Clients should not restrict their analysis to VM prices. The modern cloud architecture improves performance and reduces costs by optimizing resources.

SAP HANA INFRASTRUCTURE SERVICES Observations

Of the 50 companies participating in this study, nine have qualified for Google is part of Alphabet Inc., which reported $161 billion in revenue and invested $26 billion this quadrant and three are Leaders. in R&D in 2019. The Google Cloud segment accounted for $8.9 billion. It offers 24 cloud regions with 73 availability zones, including six regions in Europe. Google Cloud Platform (GCP) offers Amazon Web Services (AWS) had sales of $35 billion in 2019, a a flexible, scalable SAP infrastructure that enables clients to leverage analytics and machine growth of 37 percent in the year. AWS and SAP have been jointly learning. In France, Google has more than 1,000 employees, including 200 engineers, and 12 innovating to help customers run their SAP landscapes in the cloud managed service provider (MSP) certified partners, three of which have SAP expertise. since 2011. AWS has a vast selection of SAP-certified, cloud-native instance types. Clients can run SAP on 77 Availability Zones within 24 Microsoft reported $143 billion in revenue in FY 2020. In 2019, SAP and Microsoft announced geographic regions. AWS Europe (Paris) Region has three Availability an extensive go-to-market partnership — from conceptualization to sales — to accelerate Zones and six edge locations, enabling clients to keep their data in customer adoption of SAP S/4HANA and SAP Cloud Platform (SCP) on Microsoft Azure. Microsoft France and disaster recovery in the other two AWS Regions in the sells SCP components as a service on the Azure marketplace to facilitate clients’ adoption of SAP eurozone for data residency compliance. on Azure. It has more than 160,000 employees, including over 1,500 in France, where it nurtures a local ecosystem of more than 10,500 partners and 3,500 startups. Clients can leverage their existing business relationship with Microsoft to get an attractive SAP on Azure solution integrated with Microsoft technologies.

This report is relevant to enterprises across industries in France and will help them evaluate ISG sees that enterprises in France have started migrating workloads to public cloud providers of hyperscale infrastructure and platform services. In this quadrant report, ISG platforms as a part of their digital journey. Although enterprises focus on maximizing highlights the current market positioning of these providers in France and the way they value from IT investments by moving to the public cloud, new regulations such as GAIA-X address the key challenges that confront enterprise clients in the country. initiatives may impact their cloud strategy in the future. By moving to hyperscalers’ infrastructures, enterprises also benefit from improved data security and increased use Enterprises face challenges in maintaining their own IT infrastructure due to higher costs. of containerization and microservices technologies for application development and Hence, the adoption of public cloud services across industries is on the rise and enterprises deployment. prefer a multi-cloud setup when migrating their workloads to the cloud. In 2020, the urge to move workloads to public cloud has become more pressing than ever and many enterprises IT leaders should read this report to better understand the relative strengths and are accelerating their migration journey. This report can help with choosing the right weaknesses of hyperscale infrastructure and platform service providers, as well as learn hyperscale platform to migrate their workloads. how these providers’ approaches to the market can impact enterprise public cloud strategies, reduce total cost of ownership, and improve business agility, scalability and Enterprises can benefit from investing in infrastructure and platform services that can flexibility. manage their infrastructure with regular (end-to-end) updates and help in enhancing processes and ensuring operational efficiency. Software development and technology leaders should read this report to understand the relative positioning and capabilities of hyperscalers, which can help them procure In addition, they can leverage hyperscalers’ compute resources, middleware and software infrastructure and platform services to migrate their workloads to public cloud platforms. in a public cloud in a virtual or containerized software-defined environment and serverless architectures. Along with the infrastructure, enterprises can also take advantage of PaaS Sourcing, procurement, and vendor management professionals should read this services that include persistent resources, business process management, collaboration report to develop a better sense of the current landscape of hyperscale infrastructure and networks, databases, analytics and machine learning (ML) capabilities. platform service providers in France.

© 2020 Information Services Group, Inc. All Rights Reserved. ISG Provider Lens™ Quadrant Report | November 2020 Managed Hosting for Large Accounts HYPERSCALESOCIAL ENTERPRISE INFRASTRUCTURE NET- ANDWORKING PLATFORM SUITES SERVICES Definition

This quadrant is aimed at suppliers that provide virtual compute resources, middleware and software on a public cloud. Clients consume infrastructure and platform (micro)services as an on-demand and a web-centric service. Typical services in the IaaS segment are compute services, storage, and network resources, where all are provided in virtual or containerized software-defined fashion and rounded up by serverless architectures. The hyperscaler PaaS segment offers multiple microservices and runtime engines for predefined, cloud-based application development processes that typically address full life-cycle needs for a developer who is building or modernizing applications. Services include middleware, persistent resources, business process management, collaboration networks, databases, analytics and machine learning (ML) capabilities. Internal and external (third-party) services are also being made available through marketplaces. In addition, IaaS or PaaS vendors support and manage ISVs in their go-to-market activities.

HYPERSCALE INFRASTRUCTURE AND PLATFORM SERVICES Eligibility Criteria

Innovative portfolio of infrastructure services (computing power, Test and development environments, including workflows and log/report functionality for memory, network, backup, etc.) and container management rollouts. functions. Support for multiple development tools, operating systems, technologies and platform manage- Powerful and resilient data-center infrastructure. ment automations.

Easy access, transparent prices, dynamic (consumption-based) and Workflow support for Agile development methodologies (Scrum). fixed (reserved) billing models. Open architecture, interoperability and well-documented (web service) APIs or middleware/ Recognized standards and certifications, strong focus on data integration layer to join multiple clouds or services and platforms. protection, and sophisticated cybersecurity approach. Specialized partner program with a broad partner ecosystem to support local customer Support for infrastructure as code and serverless computing in requirements. combination with highly automated provisioning, event triggering and failover.

HYPERSCALE INFRASTRUCTURE AND PLATFORM SERVICES Observations

The rapidly increasing demand for public cloud in 2020 triggered According to the announcement, “the creation of digital ecosystems requires building trust and concerns regarding data and intellectual property sovereignty. Of all interoperability across all cloud users and providers.” GAIA-X proposes to address this challenge hyperscalers, only OVHcloud in France and Open Telekom Cloud in Ger- through a common set of policies. However, the hyperscalers have already built their ecosystems many are subject to eurozone legislation. The U.S. imposed sanctions in Europe, including hundreds of local service providers that sell, install, and manage European that prohibit U.S. companies from dealing with the Chinese Huawei in companies’ data in the public cloud that reside on data centers located in the country. The trust 2019 and reinforced it in 2020. The case has not been resolved, with already exists and data sovereignty is under control. Perhaps the 22 founding members and the many countries under U.S. pressure to not use Huawei 5G technologies. several government representatives involved have to align their divergent interests before the It is not acceptable for any country to be subject to another country’s GAIA-X initiative can produce tangible results. decisions, which raised sovereignty concerns even further. If the economic interest prevails, French enterprises will end up paying more for local cloud Antitrust policies and data privacy concerns surfaced in the discussions providers, negatively impacting their digital competitiveness globally. The signs are that France will around cloud sovereignty that drove the creation in 2019 of a consor- continue to lag in cloud adoption. In the short term, however, GAIA-X imposes no threats to global tium of European countries, the GAIA-X initiative. In September 2020, hyperscalers. the initiative announced the official signing of incorporation papers for GAIA-X AISBL (association internationale sans but lucratif), a non-profit association that will drive the GAIA-X initiative. The 22 founding members signed the documents in Brussels for securing funding and commitment from members to fulfill the initiative’s vision for Europe.

HYPERSCALE INFRASTRUCTURE AND PLATFORM SERVICES Observations (cont.)

Of the 50 companies participating in this study, seven have qualified for Microsoft reported $143 billion in revenue in FY 2020. It has more than 160,000 employees, this quadrant, three are Leaders and one is a Rising Star. including 55,000 in research and development. The company released Microsoft Azure, its public cloud platform, in 2010. Microsoft has been running operations in France for 32 years. It Amazon Web Services (AWS) had sales of $35 billion in 2019, an has 1,500 employees and a local ecosystem of more than 10,500 partners and 3,500 startups. increase of 37 percent in the past year. It offers more than 175 Microsoft Azure has 54 computing regions across 19 countries, including two regions in France services for compute, storage, databases, networking, analytics, ML, (Paris and Marseille). AI, IoT, AR/VR, mobile, security and application development. AWS has 77 Availability Zones within 24 geographic regions. AWS Europe Rising Star OVHcloud is a French company that offers bare-metal cloud, hosted private cloud, (Paris) Region has three Availability Zones and six edge locations, web cloud and public cloud. The company’s 2,200 employees support 1.5 million clients that enabling clients to keep their data in France. access 30 OVHcloud data centers from 132 countries. OVHcloud makes its own hardware and leverages 50 technical partnerships, including ones with Cisco, VMware and Intel. It proposes Google is part of Alphabet Inc., which reported $161 billion in an innovative and different cloud, one that respects the European values of freedom of choice, revenue and invested $26 billion in R&D in 2019. The Google Cloud transparency, openness to standards and protection of privacy. segment includes the Google Cloud Platform (GCP), G Suite (collaboration) and other enterprise cloud services. It offers 24 cloud regions with 73 availability zones, including regions in London, Belgium, the Netherlands, Zurich, Frankfurt and Finland. In France, Google has more than 1,000 employees, including 200 engineers, and 12 managed service provider (MSP) certified partners.

Methodology ISG Provider Lens™ Quadrant Report | November 2020

METHODOLOGY The research study “ISG Provider Lens™ Public Cloud – Solutions & Services 2020” analyzes the relevant software vendors/service providers in France, based on a multi-phased research and analysis process. It positions these providers based on the ISG Research methodology. The study was divided into the following steps:

1. Definition of the Public Cloud – Solutions & Services market.. 5. Detailed analysis and evaluation of services and service documentation based on the facts and figures received from providers and other sources. 2. Use of questionnaire-based surveys of service providers/vendors across all trend topics. 6. Use of the following key evaluation criteria:

3. Interactive discussions with service providers/vendors on capabilities and use − Strategy & vision cases. − Innovation − Brand awareness and presence in the market

4. Leverage ISG’s internal databases and advisor knowledge and experience − Sales and partner landscape (wherever applicable). − Breadth and depth of portfolio of services offered − Technology advancements

Pedro Luís Bicudo Maschio, Author Distinguished Analyst Distinguished analyst and author Pedro Bicudo brings extensive experience in the research of Brazilian and Pan Americas services markets. Pedro is a senior consulting partner at TGT Consult in Brazil. With more than 30 years of experience, he has developed vendor assessments plus contract restructuring, services scope and IT benchmarking programs for diverse vertical markets. Before TGT and ISG, Pedro was managing vice president at Gartner Inc., responsible for the consulting business in Asia and Latin America.

Prakash N, Enterprise Context and Global Overview Analyst Senior Analyst Prakash N is a senior analyst at ISG and is responsible for supporting ISG Provider Lens™ studies on Private/Hybrid Cloud, Public Cloud, and Cloud Native - Container Services. His areas of expertise are cloud, data center, public cloud platforms, and cloud native services. During his tenure, he has developed research content for ISG Provider Lens™ in the areas of Private Cloud, Cloud Native Services, and Public Cloud. He is responsible for supporting research, authoring blogs, enterprise content, and the global summary report with market trends and insights.

Jan Erik Aase, Editor Director and Principal Analyst Mr. Aase brings extensive experience in the implementation and research of service integration and management of both IT and business processes. With over 35 years of experience, he is highly skilled at analyzing vendor governance trends and methodologies, identifying inefficiencies in current processes, and advising the industry. Jan Erik has experience on all four sides of the sourcing and vendor governance lifecycle - as a client, an industry analyst, a service provider and an advisor. Now as a research director, principal analyst and global head of ISG Provider Lens™, he is very well positioned to assess and report on the state of the industry and make recommendations for both enterprises and service provider clients.

ISG (Information Services Group) (Nasdaq: III) is a leading global technology research and advisory firm. A trusted business partner to more than 700 clients, including more than 75 of world’s top 100 enterprises, ISG is committed to helping corporations, public sector organizations, and service and technology providers achieve operational excellence and faster growth. The firm specializes in digital transformation services, including automation, cloud and data analytics; sourcing advisory; managed governance and risk services; network carrier services; strategy and operations design; change management; market intelligence and technology research and analysis. Founded in 2006, and based in Stamford, Conn., ISG employs more than 1,300 digital-ready professionals operating in more than 20 countries—a global team known for its innovative thinking, market influence, deep industry and technology expertise, and world-class research and analytical capabilities based on the industry’s most comprehensive marketplace data. For more information, visit www.isg-one.com.