2013 Annual Report
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MISSION STATEMENT To improve social behavior and enhance personal 2013 recovery Annual and growth. Report EXECUTIVE OFFICE © Talbert House 2013 2600 Victory Parkway Report designed and produced by: Cincinnati, OH Beth Gully, BT Graphics, Inc. 45206-1711 Client stories by: Kelly Blake, Lumen Marketing Consultancy Client photos by: (513) 751-7747 PHONE Jim Callaway, Jim Callaway Photography (513) 751-8107 FAX Board photos by: www.talberthouse.org Red Photo Fusion LETTER TO OUR STAKEHOLDERS 2013 BOARD OF TRUSTEES September 2013 Dear Friend: board photo As a result of input from clients, staff, volunteers, referral sources and funders through our strategic planning process, much of our work over the past year was focused on the agency’s realignment in to services lines. The goal of this initiative was to provide a more flexible structure to ensure integrated care and improved health for our clients and their families. The graphic to the right outlines the 5 services lines: Adult Behavioral Health, Community Care, Court and Corrections, Housing and Youth Behavioral Health. With a great deal of effort, determination, support, and partnership, we continued our focus on quality care while maintaining our fiscal strength. While there were challenges and growing pains along the way, this model will ensure care coordination is more streamlined and responsible to client and funder needs. Through the change, we tried not to miss a beat. This year, we served almost 29,000 clients face to face with an additional 36,000 receiving hotline and prevention services. Highlights from July 2012 – June 2013 include: • Front Row: Frank Chaiken, Robert Meacham, Gwendolyn McFarlin, Paula • A 69% successful completion rate across all programs. Boggs-Muething, Gwendolyn Wilder, Pamela Popp • 2nd Row: Cathy • An overall client satisfaction score of 3.6 on a 4.0 scale. Crain, Cherryl Christensen, Glenda Cousins, Carol Goodman, Amy Searcy • 91.5% of youth served by school based services showed increased/positive self-esteem and/or increased • 3rd Row: Terry Loftus, David Hoguet, Haluk Nural, Michael Harmon, positive mood and 86% showed improvement on at least one scale of modified aggression (anger, bullying, James Chalfie, Alan Piker, Sourushe Zandvakili • Back Row: Richard fighting, caring/empathy). Weiland, Thomas Kilcoyne, Fred Joffe, Neil Tilow, Joseph Mallory, James • 90% of parents who participated in Family Peer Support indicated they improved or used information on: Leonard, Paul Brunner building parenting skills and knowledge of how to be a more effective parent, becoming more involved in their child’s learning, supporting their child’s learning and positive behavior, have more positive parent/ • Not pictured: Joseph Rippe, Dotsy Klei, John Silverman, Ann Marie Tracey, “ teacher interactions, and are better at meeting their child’s social and emotional needs. Carl Blackwell, Thomas Beridon, Wynndel Burns, Shawn Butler, Stephanie • 53 residents of the Community Correctional Center received their GED. Gaither, Gregory Hoernschemeyer, Chase Kohn, Robert Moskowitz, David • Implemented a federal SAMHSA grant at ADAPT to include medication assisted treatment and Pepper, Lisa Rexroat-Steele, Julie Shifman, E.B. Silberstein, John Sinclair, With the new Alex Triantafilou, Regina Troxell vocational services serving 100% of the target. day comes • Held a ribbon cutting ceremony to open the agency’s first supportive housing units, known as Grand Development, which will provide affordable housing to 50 individuals and families. new strength“ • Opened Oscar Robertson Court of Dreams at Parkway Center made possible through and new Hoops for the Homeless fundraising efforts. • Implemented a series of wellness efforts aimed to promote and support a healthy workforce thoughts. • Piloted a Dream Manager program with 7 Case Managers, with the support of Leadership Cincinnati Class 36. • Focused on growing agency staff, and as a result, promoted 38 - ELEANOR non management employees - a 125% increase over the past two years. ROOSEVELT • Furthered the integration of behavioral heath and primary health services in collaboration with HealthPoint Family Care, Mercy St. John’s, and Neighborhood Health. Our thanks to everyone who played a role in another successful year in building a stronger community….one life at a time. Sincerely, Neil F. Tilow Paul Brunner President/CEO Chair, Board of Trustees LETTER TO OUR STAKEHOLDERS 2013 BOARD OF TRUSTEES September 2013 Dear Friend: board photo As a result of input from clients, staff, volunteers, referral sources and funders through our strategic planning process, much of our work over the past year was focused on the agency’s realignment in to services lines. The goal of this initiative was to provide a more flexible structure to ensure integrated care and improved health for our clients and their families. The graphic to the right outlines the 5 services lines: Adult Behavioral Health, Community Care, Court and Corrections, Housing and Youth Behavioral Health. With a great deal of effort, determination, support, and partnership, we continued our focus on quality care while maintaining our fiscal strength. While there were challenges and growing pains along the way, this model will ensure care coordination is more streamlined and responsible to client and funder needs. Through the change, we tried not to miss a beat. This year, we served almost 29,000 clients face to face with an additional 36,000 receiving hotline and prevention services. Highlights from July 2012 – June 2013 include: • Front Row: Frank Chaiken, Robert Meacham, Gwendolyn McFarlin, Paula • A 69% successful completion rate across all programs. Boggs-Muething, Gwendolyn Wilder, Pamela Popp • 2nd Row: Cathy • An overall client satisfaction score of 3.6 on a 4.0 scale. Crain, Cherryl Christensen, Glenda Cousins, Carol Goodman, Amy Searcy • 91.5% of youth served by school based services showed increased/positive self-esteem and/or increased • 3rd Row: Terry Loftus, David Hoguet, Haluk Nural, Michael Harmon, positive mood and 86% showed improvement on at least one scale of modified aggression (anger, bullying, James Chalfie, Alan Piker, Sourushe Zandvakili • Back Row: Richard fighting, caring/empathy). Weiland, Thomas Kilcoyne, Fred Joffe, Neil Tilow, Joseph Mallory, James • 90% of parents who participated in Family Peer Support indicated they improved or used information on: Leonard, Paul Brunner building parenting skills and knowledge of how to be a more effective parent, becoming more involved in their child’s learning, supporting their child’s learning and positive behavior, have more positive parent/ • Not pictured: Joseph Rippe, Dotsy Klei, John Silverman, Ann Marie Tracey, “ teacher interactions, and are better at meeting their child’s social and emotional needs. Carl Blackwell, Thomas Beridon, Wynndel Burns, Shawn Butler, Stephanie • 53 residents of the Community Correctional Center received their GED. Gaither, Gregory Hoernschemeyer, Chase Kohn, Robert Moskowitz, David • Implemented a federal SAMHSA grant at ADAPT to include medication assisted treatment and Pepper, Lisa Rexroat-Steele, Julie Shifman, E.B. Silberstein, John Sinclair, With the new Alex Triantafilou, Regina Troxell vocational services serving 100% of the target. day comes • Held a ribbon cutting ceremony to open the agency’s first supportive housing units, known as Grand Development, which will provide affordable housing to 50 individuals and families. new strength“ • Opened Oscar Robertson Court of Dreams at Parkway Center made possible through and new Hoops for the Homeless fundraising efforts. • Implemented a series of wellness efforts aimed to promote and support a healthy workforce thoughts. • Piloted a Dream Manager program with 7 Case Managers, with the support of Leadership Cincinnati Class 36. • Focused on growing agency staff, and as a result, promoted 38 - ELEANOR non management employees - a 125% increase over the past two years. ROOSEVELT • Furthered the integration of behavioral heath and primary health services in collaboration with HealthPoint Family Care, Mercy St. John’s, and Neighborhood Health. Our thanks to everyone who played a role in another successful year in building a stronger community….one life at a time. Sincerely, Neil F. Tilow Paul Brunner President/CEO Chair, Board of Trustees HOPE AND DIRECTION WISDOM AND HEALTH George “ “ I thank God every day for For once I have a place Talbert House. If it hadn’t where I can go, stay, been for them, I would sleep, and eat. We are one have been dead a long time big family. The staff“ has ago. Talbert House“ cared been there for me every for me when I could not step of the way. care for myself. Alcohol and mental illness was almost George was an addict who served a deadly combination for Cynthia. “I truly saw the end time in jail and ultimately became homeless because coming,” said Cynthia of her life before sobriety and of his addiction. He had been thrown out of his apartment and Talbert House. “I really felt I was dying.” She was 40 could not keep a steady job. After spending 13 years roaming the streets, Cynthia pounds lighter, had high blood pressure and severe liver George finally made up his mind that he needed to make a change. problems. She could not walk 10 feet without feeling winded. She was untrustworthy and unreliable. But now in The first step on his road to recovery was City Gospel Mission. It was recovery, Cynthia is alive and healthy. there George was referred to Talbert House’s Parkway Center. When It was when she was in the hospital being treated for alcohol related he arrived, he began attending substance abuse and corrective thinking issues that Cynthia was diagnosed with depression. Unexpectedly classes twice a day. George credits his counselor Cathy, with teaching having to cope with a dual diagnosis of alcoholism and mental illness, him how to think differently – you don’t have to do what others do, stop Cynthia quickly learned the two fueled each other. When she was not blaming others, think before acting and accept those things you cannot doing so well mentally, she was likely to turn to alcohol.