PROCEEDINGS

The Sixth International Working Conference

TOTAL QUALITY MANAGEMENT – ADVANCED AND INTELLIGENT APPROACHES

Edited by Professor Dr. Vidosav D. MAJSTOROVIĆ

6th – 10th June, 2011. Belgrade,

The Sixth International Working Conference TOTAL QUALITY MANAGEMENT – ADVANCED AND INTELLIGENT APPROACHES International Program Committee: Honorary Chairs: Prof. Dr. L. Alting (Dk), Prof. Dr. G. Arndt (Au), M. Debenham (UK), Prof. Dr. S. Karapetrovic (Ca), Prof. Dr. F. Jovane (I), Prof. Dr. L. Monostori (H), Prof. Dr. H. Osanna (At), Prof. Dr. T. Pfeifer (G), Prof. Dr. G. Sohlenius (S), Prof. Dr. J Stanic (Ser), Prof. Dr. N. Suh (USA), Prof. Dr. H. VanBrussel (B), Prof. Dr. A. Weckenmann (G), Prof. Dr. A. van der Wiele (Nl). Conference Chair and Founder : Prof. Dr. V. Majstorovic (Ser). Members: Prof. Dr. I. Angeli (Cy), Prof. Dr. B. Ačko (Sl), Prof. Dr. D. Axinte (UK), Prof. Dr. H. Bley (G), Prof. Dr. M. Bobrek (BiH), Prof. Dr. P. Bojanić (Ser), Prof. Dr. C. Bouzakis (Gr), Prof. D. Brissaud (F), Dr. P. Brenner (G), Prof. Dr. A. Brun (I), L. Cagnazzo (I), Prof. Dr. P. Castka (NZ), Dr. J. Caldeira (Pl), (Miss) Dr. Eng. L. Catellani (I), Prof. Dr. E. Chlebus (Pl), Prof. Dr. K. Cho (K), Prof. Dr. G. Chryssolours (Gr), Prof. Dr. P. Cunha (Po), Prof. Dr. L. DeChiffre (Dk), B. Dimitrijević (Ca), Prof. Dr. N. Dragulanescu (Ro), Prof. Dr. N. Durakbasa (At), Prof. Dr. J. Duflou (Be), Prof. Dr. F. Fang (Ch), (Mrs) Prof. Dr. A. Fisher (Is), Prof. Dr. M. Frota (Br), A. Gentili (I), (Mrs) Prof. Dr. D. Grubišić (Hr), Prof. Dr. I. Inasaki (J), Dr. R. Isaksson (S), Dr. L. Jalba (Ro), Prof. Dr. A. Jesus (Br), Prof. Dr. J. Jedrzejewski (Pl), Prof. Dr. Z. Katz (SA), Prof. Dr. F. Kimura (J), (Mrs) Prof. Dr. A. Kjellberg (S), Prof. Dr. P. Kopacek (At), Prof. Dr. J. P. Kruth (Be), Prof. Dr. A. Kusiak (USA), Prof. Dr. P. Kuhlang (At), Prof. Dr. S. Lu (USA), (Mrs) Prof. Dr. V. Marinkovic (Ser), Prof. Dr. G. Maropoulos (UK), (Mrs) Prof. Dr. A. Marcheva (Bu), (Mrs) I. Mezinska (Lv), Prof. Dr. V. Milačić (Ser), Prof. Dr. Z. Miljkovic (Ser), Prof. Dr. A. Molina (Mx), Prof. Dr. P. Molnar (H), Prof. Dr. G. Morel (F), Prof. Dr. S. Naruo (J), (Mrs) L. Nitu (Ro), (Mrs) Dr A. Paci (I), Prof. Dr. H. Panetto (Fr), Dr. R. Paskevicius (Lt), Dr. G. Pegs (UK), (Mrs) Prof. Dr. S. Pejčić-Tarle (Ser), MSc. Z. Pendić (Ser), Prof. Dr. C. Periera (Br), (Mrs) Prof. Dr. L. Petrova-Galabova (Bu), S. Rosu (Ro), Prof. Dr. R. Roy (UK), Dr. S. Ruprai (Au), Dr. I. Sheps (Is), (Miss) Prof. Dr. T. Sibalija (Ser), Prof. Dr. M. Sphitalini (Is), Prof. Dr. M. Soković (Sl), Prof. Dr. D. Stanivuković (Ser), Prof. Dr. V. Stojiljkovic (Ser), Prof. Dr. V. Spasojević-Brkić (Ser), Prof. Dr. S. Takata (J), Prof. Dr. T. Sorin (Ro), Prof. Dr. M. Taisch (I), Prof. Dr. R. Teti (I), Prof. Dr. M. Trajanovic (Ser), Prof. Dr. R. Tuokko (Fi), Prof. Dr. K. Ueda (J), Prof. Dr. G. Zhang (Ch), Prof. Dr. S. Yamada (J), (Mrs) Prof. Dr. G. Ušćebrka (Ser), Prof. Dr. F. Vernadat (Fr), Prof. Dr. E. Westkaemper (G). MAIN PATRON - Carlsberg Srbija doo., Belgrade. MAIN SPONSORS: - CIRP, Paris, France. - Ministry for Science and Technology, Serbia, Belgrade. - Informatics, Belgrade. - National Institute for Metrology, Belgrade. - Metalac Holding, Gornji Milanovac. - Company Actavis, Leskovac. - Fresenius Medical Care, Belgrade. - Institute for Nuclear Scince ‟‟Vinča‟‟ – Department for certification, Belgrade. - Microelectronica S.A., Bucharest, . - Company „‟Sloboda‟‟, Čačak. - Gemont, Belgrade, - Galenika Pharmaceutical Company, Belgrade.

Organized by Mechanical Engineering Faculty, Laboratory for Production Metrology and TQM, Belgrade, Serbia. Note: This Proceedings is publication science character. Ministry for Education and Science of the Republic of Serbia has financially supported this Conference.

Technical editor: Milica Radovanović, Mechanical Engineering Faculty, Belgrade. Copies printed: 500. Belgrade, May 2011.

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ACKNOWLEDGMENT The Belgrade University, Mechanical Engineering Faculty, Laboratory for Production Metrology and TQM, wishes to thank all authors, participants, institutions, associations, organizations and companies for their kind contributions and support in organizing the 6th International Working Conference ’’TOTAL QUALITY MANAGEMENT – ADVANCED AND INTELLIGENT APPROACHES’’. This traditionally Conference will be held as a part of INTERNATIONAL QUALITY CONVENTION, Belgrade - 2011. This Convention will be held between 6th – 11th June, 2011 in Belgrade, Serbia.

MAIN PATRON - Carlsberg Srbija doo., Belgrade.

MAIN SPONSORS: - CIRP, Paris, France. - Ministry for Science and Technology, Serbia, Belgrade. - Informatics, Belgrade. - National Institute for Metrology, Belgrade. - Metalac Holding, Gornji Milanovac. - Company Actavis, Leskovac. - Fresenius Medical Care, Belgrade. - Institute for Nuclear Scince ‟‟Vinča‟‟ – Department for certification, Belgrade. - Microelectronica S.A., Bucharest, Romania. - Company „‟Sloboda‟‟, Čačak. - Gemont, Belgrade. - Galenika Pharmaceutical Company, Belgrade.

National Honorary Committee:

Prof. Dr. N. Hajdin, President of Serbian Academy Science and Arts; Prof. Dr. M. Nedeljković, State Secretary for Sciences of Technology; Prof. Dr. M. Milovanĉević, Dean of Mechanical Engineering Faculty, Belgrade; Prof. Dr. A. Sedmak, Director of Innovation Centre, Mechanical Engineering Faculty, Prof. Dr. V. Luĉanin, Vice-Dean for Research, Mechanical Engineering Faculty, Prof. Dr. Lj. Tanović, Chief of Production Engineering Department, Mechanical Engineering Faculty.

National / International Sponsors Honorary Committee:

Prof. Dr. F. Jovane, CIRP, Paris; Aleksandra Rankovic, Carlsberg Srbija doo, Belgrade; S. Vuletić, Carlsberg Srbija, Ĉelarevo; S. Srećković, Informatics, Belgrade; MSc. Vida Ţivković, National Institute for Metrology, Belgrade; P. Jakovljević, Metalac Holding, Gornji Milanovac; Maja Gedošev, Company Actavis, Leskovac; Z. Spasić, Fresenius Medical Care, Belgrade; Dr. P. Popović, Institute for Nuclear Scince ‟‟Vinĉa‟‟ – Department for certification, Belgrade, Dr. L. Jalba, Microelectronica S.A., Bucharest, Romania; M. Luković, Company „‟Sloboda‟‟, Ĉaĉak; G. Ušendić, Gemont, Belgrade; Mr Ph Ruţica Nikolić, Galenika Pharmaceutical Company, Belgrade.

The 6th International Working Conference TOTAL QUALITY MANAGEMENT – ADVANCED AND INTELLIGENT APPROACHES

International Program Committee: Honorary Chairs: Prof. Dr. L. Alting (Dk), Prof. Dr. G. Arndt (Au), M. Debenham (UK), Prof. Dr. S. Karapetrovic (Ca), Prof. Dr. F. Jovane (I), Prof. Dr. L. Monostori (H), Prof. Dr. H. Osanna (At), Prof. Dr. T. Pfeifer (G), Prof. Dr. G. Sohlenius (S), Prof. Dr. J Stanic (Ser), Prof. Dr. N. Suh (USA), Prof. Dr. H. VanBrussel (B), Prof. Dr. A. Weckenmann (G), Prof. Dr. A. van der Wiele (Nl). Conference Chair and Founder : Prof. Dr. V. Majstorovic (Ser). Members: Prof. Dr. I. Angeli (Cy), Prof. Dr. B. Aĉko (Sl), Prof. Dr. D. Axinte (UK), Prof. Dr. H. Bley (G), Prof. Dr. M. Bobrek (BiH), Prof. Dr. P. Bojanić (Ser), Prof. Dr. C. Bouzakis (Gr), Prof. D. Brissaud (F), Dr. P. Brenner (G), Prof. Dr. A. Brun (I), L. Cagnazzo (I), Prof. Dr. P. Castka (NZ), Dr. J. Caldeira (Pl), (Miss) Dr. Eng. L. Catellani (I), Prof. Dr. E. Chlebus (Pl), Prof. Dr. K. Cho (K), Prof. Dr. G. Chryssolours (Gr), Prof. Dr. P. Cunha (Po), Prof. Dr. L. DeChiffre (Dk), B. Dimitrijević (Ca), Prof. Dr. N. Dragulanescu (Ro), Prof. Dr. N. Durakbasa (At), Prof. Dr. J. Duflou (Be), Prof. Dr. F. Fang (Ch), (Mrs) Prof. Dr. A. Fisher (Is), Prof. Dr. M. Frota (Br), A. Gentili (I), (Mrs) Prof. Dr. D. Grubišić (Hr), Prof. Dr. I. Inasaki (J), Dr. R. Isaksson (S), Dr. L.

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Jalba (Ro), Prof. Dr. A. Jesus (Br), Prof. Dr. J. Jedrzejewski (Pl), Prof. Dr. Z. Katz (SA), Prof. Dr. F. Kimura (J), (Mrs) Prof. Dr. A. Kjellberg (S), Prof. Dr. P. Kopacek (At), Prof. Dr. J. P. Kruth (Be), Prof. Dr. A. Kusiak (USA), Prof. Dr. P. Kuhlang (At), Prof. Dr. S. Lu (USA), (Mrs) Prof. Dr. V. Marinkovic (Ser), Prof. Dr. G. Maropoulos (UK), (Mrs) Prof. Dr. A. Marcheva (Bu), (Mrs) I. Mezinska (Lv), Prof. Dr. V. Milaĉić (Ser), Prof. Dr. Z. Miljkovic (Ser), Prof. Dr. A. Molina (Mx), Prof. Dr. P. Molnar (H), Prof. Dr. G. Morel (F), Prof. Dr. S. Naruo (J), (Mrs) L. Nitu (Ro), (Mrs) Dr A. Paci (I), Prof. Dr. H. Panetto (Fr), Dr. R. Paskevicius (Lt), Dr. G. Pegs (UK), (Mrs) Prof. Dr. S. Pejĉić-Tarle (Ser), MSc. Z. Pendić (Ser), Prof. Dr. C. Periera (Br), (Mrs) Prof. Dr. L. Petrova-Galabova (Bu), S. Rosu (Ro), Prof. Dr. R. Roy (UK), Dr. S. Ruprai (Au), Dr. I. Sheps (Is), (Miss) Prof. Dr. T. Sibalija (Ser), Prof. Dr. M. Sphitalini (Is), Prof. Dr. M. Soković (Sl), Prof. Dr. D. Stanivuković (Ser), Prof. Dr. V. Stojiljkovic (Ser), Prof. Dr. V. Spasojević-Brkić (Ser), Prof. Dr. S. Takata (J), Prof. Dr. T. Sorin (Ro), Prof. Dr. M. Taisch (I), Prof. Dr. R. Teti (I), Prof. Dr. M. Trajanovic (Ser), Prof. Dr. R. Tuokko (Fi), Prof. Dr. K. Ueda (J), Prof. Dr. G. Zhang (Ch), Prof. Dr. S. Yamada (J), (Mrs) Prof. Dr. G. Ušćebrka (Ser), Prof. Dr. F. Vernadat (Fr), Prof. Dr. E. Westkaemper (G).

Sponsored by The International Academy for Production Engineering (CIRP), Paris, France.

Co – sponsored by: Japanese Union of Scientist and Engineers (JUSE); Tokyo; Japan. European Organization for Quality (EOQ); Brussels; Belgium. European Foundation for Quality Management (EFQM); Brussels; Belgium. American Society for Quality (ASQ); Milwaukee; USA International Federation for Information Processing (IFIP); Laxenburg; Austria. WG 5.7 Integration and Production Management International Measurement Confederation (IMEKO); Budapest; Hungary. TC 14 Measurement of Geometrical Quantities International Federation of Automatic Control (IFAC); Laxenburg; Austria. TC 5. 1 Manufacturing Plant Control TC 5.2 Manufacturing Modelling for Management and Control TC 5.3 Enterprise Integration and Networking Australian Organization for Quality Inc. (AQA), Blackwood, Australia Asia Pacific Quality Organization (APQO), Rizal, Philippines

Organized by The University of Belgrade, Mechanical Engineering Faculty, Laboratory for Production Metrology and TQM, Belgrade, Serbia.

Technical organized by United Association of Serbia for Quality (UASQ), Belgrade, Serbia.

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CONFERENCE INFORMATION

DATE: 6th – 11th June, 2011.

VENUE: Mechanical Engineering Faculty, str. Kraljice Marije 16, Belgrade / Hall CeNT (first floor), Hall 514 (5th floor), Hall 518 (5th floor), Cocktails / Refreshments: Club CeNT (first floor), Registration desk (first floor).

OFFICIAL LANGUAGE The official language of the Conference is English.

WEB- SITE & E – MAIL For further information please visit web-site: www.mas.bg.ac.rs or www.jusk.org E - mail: [email protected] or [email protected]

IMPORTANT DATES

Early Registration: Before May 15th, 2011. Late Registration: After May 15th, 2011. Welcome Cocktail: June 6th, 2011. Opening Session: June 7th, 2011. Opening Cocktail: June 7th, 2011. Conference Dinner (informal): June 7th, 2011. Excursion tour: June 10th, 2011. Workshop 1 / RTD 1: June 6th, 2011. Special Conference: June 8 th, 2011. Closing Plenary Session: June 9th, 2011. Farewell Cocktail: June 9th, 2011.

CONFERENCE (Registration Office)

Prof. Dr. Vidosav D. MAJSTOROVIĆ Address: Mechanical Engineering Faculty, Kraljice Marije 16 11020 Beograd, PF 35, SERBIA Tel. : + + 381 (0) 11 33 02 407 Fax: + + 381 (0) 11 33 70 364 E – mails: [email protected] or [email protected] Web – www.mas.bg.ac.rs or www.jusk.org

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CONTENTS

. 0. TURNING EU 2020 STRATEGY INTO ACTION FOR SUSTAINABLE GROWTH.………...... opp-1  Opening Plenary Presentation, Francesco Jovane, Manufuture Vice-president, Dipartimento di Meccanica, Politecnico di Milano, Milano, Italy.

1. APPLIANCE OF THE MATURITY METHOD IN THE DEVELOPMENT OF ENDOSCOPIC GEOMETRY INSPECTION FOR SHEET - BULK METAL FORMING TOOLS………...... 01  Keynote paper, Albert Weckenmann1, Bernd-Arno Behrens2, Eduard Reithmeier3, Gökhan Akkasoglu1, Milan Vucetic2, Christoph Ohrt3, Teguh Cahyono2, Sven Hübner2, Markus Kästner3, 1Chair Quality Management and Manufacturing Metrology (QFM), Friedrich-Alexander-University Erlangen-Nuremberg, Germany;2Institute of Metal Forming and Metal-Forming Machines (IFUM), Leibniz Universität Hannover, Germany,3Institute of Measurement and Automatic Control (IMR), Leibniz Universität Hannover, Germany.

2. TOTAL QUALITY CONTROL FOR CUTTING TOOLS’ PVD COATINGS, BASED ON INNOVATIVE PROCEDURES…………………………………………………………………………………..…..…...... 09  Keynote paper, K.- D. Bouzakis1,2, G. Skordaris1,2, A. Tsouknidas1,2, E. Bouzakis1,2, G. Gerardis1,2,1Laboratory for Machine Tools and Manufacturing Engineering, Mechanical Engineering Department, Aristoteles University of Thessaloniki, Greece, 2Fraunhofer Project Center Coatings in Manufacturing, Centre for Research and Technology Hellas (CERTH) Thessaloniki, Greece, and Fraunhofer Institute for Production Technology (IPT) Aachen, Germany.

3. IDENTIFICATION AND REDUCTION OF THERMAL ERRORS IN HIGH PERFORMANCE 5-AXIS MACHINING CENTRE……………...... 19  Keynote paper, Prof. Dr. J. Jedrzejewski, Dr. W. Kwasny, Prof. Dr. W. Modrzycki, Wroclaw University of Technology, Wroclaw, Poland.

4. IS THERE A NEED TO CHANGE THE 8 QUALITY MANAGEMENT PRINCIPLES?……………...... 25  Keynote paper, Sheps Isaac, PhD, Chief Executive Officer, Carlsberg - UK.

5. INTELLIGENT TOLERANCING AND ADVANCED METROLOGY TO SUPPORT TOTAL QUALITY MANAGEMENT AND MODERN INDUSTRIAL FABRICATION………………………………………...... 29  Keynote paper, M. Numan Durakbasa, P. Herbert Osanna, Vienna University of Technology, Institute of Production Engineering and Laser Technology, Department for Interchangeable Manufacturing and Industrial Metrology, Vienna, Austria.

6. EARLY IMPACT ASSESSMENT FOR SUSTAINABLE DEVELOPMENT OF ENABLING TECHNOLOGIES………………………...... …………………………………………...... 3 5  Introduction paper, Maria Stella Chiacchio, Molecular Design Department, Consiglio Nazionale delle Ricerche, Rome, Italy.

7. EUROPEAN STANDARDS – A NECESSITY FOR ROMANIAN EDUCATION…………………...... 41  Ph.D. student in "Sciences of Education" – prof. drd. Manuela Stoica, Industrial High School „Toma N. Socolescu”, Ploiesti, Romania.

8. ONTOLOGICAL FRAMEWORK FOR PERFORMANCE MEASUREMENT OF SUPPLY CHAIN OPERATIONS………………………………………………………………...... ……………...... 47  Milan Zdravković, Miroslav Trajanović, Laboratory for Intelligent Production Systems (LIPS), University of Niš, Faculty of Mechanical Engineering in Niš, Niš, Serbia.

9. ENGINEERING ONTOLOGY – STATE OF THE ART AND FUTURE EVELOPMENT …..………....53  Slavenko M. Stojadinovic, Prof. Dr. Vidosav D. Majstorovic, Chair for Production Engineering, Laboratory for Quality Management and Production Metrology, Faculty of Mechanical Engineering, Belgrade, Serbia.

10. INTELLIGENT MECHATRONIC EQUIPMENT FOR DIMENSIONAL CONTROL OF DIFFERENTAL GEARBOX...... …...…….…...... 59  student eng. Alexandru Buga, eng. Mihai Hacman, National Institute of Research and Development for Mecatronics and Measurements Technique – INCDMTM, Bucharest, Romania.

11. WHITE AND DARK LAYER ANALYSIS USING RESPONSE SURFACE METHODOLOGY.……....63  Introduction paper, S. Di Renzo1, P. A. Marques2, G. Ambrogio1, D. Umbrello1, P. M. Saraiva3, J. G. Requeijo4, 1University of Calabria, Department of Mechanical Engineering, Rende (CS), Italy ; 2 UNIDEMI, ISQ - Welding and Quality Institute, Department of Strategy and Special Projects, Porto Salvo, Oeiras, Portugal ; 3 University of Coimbra, Faculty of Sciences and Technology, Department of Chemical Engineering, Pólo II – Pinhal de Marrocos, Coimbra, Portugal, 4 UNIDEMI, Universidade Nova de Lisboa, Faculty of Sciences xxvii

andTechnology, Caparica, Portugal.

12. FLOW STRESS CURVES USING MODIFIED BULGING TEST………………………...... 69  Miljenko Math, Zdenka Keran, Petar Piljek, Department of Technology, Faculty of Mechanical Engineering and Naval Architecture, Zagreb, .

13. THE IMPROVEMENT OF WELDING QUALITY OF I-BEAMS FABRICATED FROM STEEL SHEET BY SUBMERGED ARC WELDING…………………………………….…………...... 75  Mohammed T. Hayajneh, Abdullah F. Al-Dwairi, Sinan F. Obeidat, Industrial Engineering Department, Jordan University of Science and Technology, Jordan.

14. A NEW DESIGN FOR IMPROVING THE ASSEMBLY PROCESS OF PRODUCING 5-BURNES GAS OVEN………………………………………………...... ……………...... 81  Mohammad D. Al-Tahat, Industrial Engineering Department, University of Jordan, Amman, Jordan.

15. A CASE STUDY: APPLICATION OF TAGUCHI APPROACH FOR PROCESS OPTIMIZATION OF TABLET COMPRESSION MACHINES OF HLL LIFECARE LIMITED, INDIA…………………...... 87  1 Dr. Koilakuntla Maddulety, Assistant Professor, 2 Mrs. Ekkuluri Padmavathi, Principal, 1 Operations Management Group, National Institute of Industrial Engineering, Mumbai, India, 2 Asmira Academy English High School, Mumbai, India.

16. IMPACT OF DURATION OF ISO 9000 CERTIFICATION POSSESSION ON ENTERPRISE BUSINESS PERFORMANCES...... 93  Introduction paper, Vesna Spasojević Brkić1, Milivoj Klarin2, Aleksandar Ţunjić3, 1Assistant Professor, Department of Industrial Engineering, Faculty of Mech. Eng., University of Belgrade, Belgrade, Serbia; 2Professor, Department of Industrial Management,University of Novi Sad, Technical Faculty “Mihajlo Pupin” in Zrenjanin, Zrenjanin, Republic of Serbia; 4 Assistant Professor, Department of Industrial Engineering, Faculty of Mech. Eng., University of Belgrade, Belgrade, Serbia.

17. SELF QUALITY SYSTEM THROUGH SELF ANALYSIS AND DISCERNING INTROSPECTION....99  Dipak Kumar Shukla, Faculty of Management Studies, ICFAI University Jharkhand, Ranchi, Jharkhand, India.

18. EVALUATION OF THE IMPLEMENTATION OF ISO 9001:2000 IN THE HASHEMITE KIGDOM OF JORDAN AND UNITED ARAB EMIRATES...... 105  Mohammad D. Al-Tahat* and Ayman Abu Gharbieh, Industrial Engineering Department, University of Jordan, Amman, Jordan.

19. QUALIFICATION PROGRAM FOR DEVELOPING NEW PARTS IN AUTOMOTIVE INDUSTRY...... 113  Sandro Doboviĉek, Duško Pavletić, Tonĉi Mikac, Milan Ikonić, Samir Ţic, University of Rijeka, Faculty of Engineering, Rijeka, Croatia.

20. VENDOR SELECTION AS THE MULTI-CRITERIA PROBLEM...... 119  Tunjo Perić1, Zoran Babić2;1Bakeries Sunce, Bestovje, Croatia, 2Faculty of Economics, University of Split, Split, Croatia.

21. MANAGING CHANGE; WHY IT SUCCEEDS AND WHY IT FAILS...... 125  Introduction paper, Liam Cassidy, LCL Consult Ltd., Dublin, Ireland.

22. COMPETENCES IN BREAKTHROUGH MANAGEMENT……………………...... 129  Drago Dubrovski, University of Primorska, Faculty of Management, Koper, Slovenia.

23. QUALITATIVE ASPECTS OF ORGANIZATIONAL CLIMATE WITHIN A ROMANIAN COMPANY…………………...... 135  Dumitrescu Constantin Dan, Irimie Sabin Ioan, Tent Dacian Ionut, Manescu Trandafir Nicoleta, Management Department, Faculty of Management in Production and Transportation, Politehnica University of Timisoara, Timisoara, Romania.

24. QUALITY MANAGEMENT AND ORGANISATIONAL PERFORMANCE…………………...... 139  MSc Sneţana Kneţević1, Dr. Nikola Dondur2;1Railway Technical School, Belgrade, Serbia;2Associate Professor, Department of Industrial Engineering, Faculty of Mech. Eng., University of Belgrade, Belgrade, Serbia.

25. ORGANIZATIONAL CULTURE AS PREREQUISITE TO ATTAIN ORGANIZATIONAL EXCELLENCE…………………...... 145  Dr. Miloš Jelić, „Kirilo Savić“ Institute, Belgrade, Serbia.

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26. ESTIMATION OF PROCESS CAPABILITY WITH REGARDS TO THE APPLICATION OF FIRE- RESISTANCE COATING…………………...... 149  Prof. Biserka Runje, Ph. D.1, B. Sc. Sanja Rakijašić2, Prof. Vesna Alar, Ph.D.3, B. Sc.Gorana Baršić1; 1Department of Quality, Faculty of Mechanical Engineering and Naval Architecture, Croatia; 2Faculty of Mechanical Engineering and Naval Architecture, Zagreb, Croatia;, 3Department of Welded Structures, Faculty of Mechanical Engineering and Naval Architecture, Zagreb, Croatia.

27. TRIBODYNAMICS AND EVOLUTION OF HUMAN POPULATION IN EUROPE AND WORLDWIDE…………………...... 153  Mara Kandeva1, Margarita Manolova2, 1Tribology Centre, Faculty of Mechanical Technology, Technical University of Sofia, Sofia, ; 2Interdisciplinary Civil Academy - Sofia, Bulgaria.

28. PATTERN RECOGNITION METHOD EVALUATION…………………...... 159  Rošický J., Studenovský P.*; 1Department of Instrumentation and Control Engineering, Faculty of Mechanical Engineering, Czech Technical University in Prague, Prague, Czech Republic; 2ADR-SYS, Prague, Czech Republic.

29. TRAINING OF RADIAL BASIS FUNCTION NETWORKS WITH H∞ FILTER-INITIAL SIMULATION RESULTS…………………...... 163  Najdan Vuković1, Zoran Miljković2, Bojan Babić2, Boţica Bojović2, 1 University of Belgrade-Faculty of Mechanical Engineering, Innovation Center, Republic of Serbia, 2 University of Belgrade-Faculty of Mechanical Engineering, Production Engineering Department, Republic of Serbia.

30. POTENTIAL FIELD TECHNIQUE IN MOBILE ROBOTICS…………………...... 169  Vlad Vaduva, INCDMTM Bucharest, Romania.

31. CONFORMITY ASSESSMENT OF A HIGH VOLTAGE ELECTRIC MOTOR PROTECTED BY FLAMEPROOF ENCLOSURE “Exd”…………………...... 173  MSc. Jadranka LABUS dipl.mech.eng., MSc. Dragana ĈANIĆ, dipl.mech.eng., Miroslav Tufegdţić dipl.fiz., The VINĈA Institute of Nuclear Sciences, Belgrade, Serbia.

32. A TAKE ON CUSTOMERS’ QUALITY PERCEPTION…………………...... 179  Introduction paper, B. Falk, Prof. Dr. R. Schmitt, Chair for Metrology and Quality Management, Laboratory for Machine Tools and Production Engineering, RWTH Aachen University, Aachen, Germany.

33. INTEGRATED MANAGEMENT SYSTEMS IN LATVIAN ENTERPRISES - RESULT OF EMPIRICAL RESEARCH…………………...... 187  Dr. Iveta Mezinska1, Dr. Janis Mazais2, 1Assistant Professor, Institute for Quality Engineering, Riga Technical University, Riga, Latvia; 2Prof., Dr.sc.ing., Institute for Quality Engineering, Riga Technical University, Riga, Latvia.

34. CRISIS OF ISO 9001 CERTIFICATION…………………...... 197  Ph. Dr. Florin Rotaru, Lecturer, Ph. Dr. Sorin-George Toma, Professor, Ph. Dr. Paul Marinescu, Professor, Faculty of Business and Administration - University of Bucharest, Romania; University of Bucharest, Bucharest, Romania.

35. THE INTEGRATED MANAGEMENT SYSTEM IMPORTANCE IN THE MILITARY MEDICAL ACADEMY BELGRADE HEALTHCARE SERVICE DEVELOPMENT PROCESS…………………...... 201  Invitation paper, Prof. PhD Nebojša Jovic1, PhD Predrag Popovic2, Ljubisa Kovacevic2, 1Military Medical Academy, Belgrade, Serbia, 2VINCA Institute of Nuclear Sciences, Belgrade, Serbia.

36. QUALITY MANAGEMENT SYSTEMS IMPROVENENTS – THE SIGNIFICANCE OF BENEFIT....207  Dr. eng. Wolniak Radoslaw, Production Engineering Department, Silesian Technical University, Faculty of Organization and Management, Poland.

37. CONFORMITY OF INTEGRATED MANAGEMENT SYSTEMS - HOW CAN BE MEASURED?….213  Introduction paper, 1L. NITU, 2L. D. NITU, 3GH. SOLOMON, 1Romanian Association for Quality - ARC, Bucharest Romania, 2Romanian Society for Certification – ROCERT, Bucharest, Romania, 3Politehnica University Bucharest, Romania.

38. RESEARCH ON TQM PRACTICE IN SERBIA…………………...... 219  V. Radlovaĉki1, I. Beker1, V. Majstorović2, M. Peĉujlija1, B. Kamberović 1, M. Delić1, 1Department for Industrial Engineering and Management, Faculty of Technical Sciences, Novi Sad, Serbia, 2Department for production engineering, Faculty of Mechanical Engineering, Belgrade, Serbia.

39. QUALITY AND SAFETY ASSURANCE AT BELENE NPP PROJECT IMPLEMENTATION.…...... 223  Bogomil Manchev1, Boyka Nenkova2; 1Risk Engineering Ltd., Sofia, Bulgaria; 2GCR Ltd., Sofia, Bulgaria.

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40. IMPROVEMENT OF PROCESSES IN SOFTWARE DEVELOPMENT BY APPLYING SIX SIGMA MODEL APPROACH…………………...... 229  Ph.D. Aida Habul1, M.Sc. Amila Pilav - Velic2, Emir Kremic dipl.el.ing.3; 1Associate Professor of University Sarajevo, Faculty of Economics, Sarajevo, ; 2Teaching Assistant of University Sarajevo, Faculty of Economics, Sarajevo, Bosnia and Herzegovina; 3M.Sc. Applicant at International Burch University, Faculty of Engineering and Information Technology, Bosnia and Herzegovina.

41. PERFORMANCE MEASUREMENT – ONE OF THE FUNDAMENTAL ELEMENTS OF TQM...... 235  Robert Minovski, PhD., Prof., Katarina Nikolik, B.Sc., Delco Jovanovski, PhD., Prof., Faculty of Mechanical Engineering, Skopje - University of St. Cyril and Methodius, Skopje, FYR Macedonia.

42. CONSIDERING QUALITY ASPECTS TO ESTIMATE THE BENEFIT OF MODERN PICKING STRATEGIES...... ………….....………..243  Introduction paper, Refflinghaus, R., Strothotte, D., Dortmunder Initiative zur rechnerintegrierten Fertigung (RIF) e.V., Dortmund, Germany.

43. INNOVATION STRATEGY OF SERBIA AS A DRIVING FORCE FOR RESEARCH & DEVELOPMENT...... …………...... ……….251  Aleksandar S. Sedmak, Emina Dzindo, Jasmina Milenkovic; University of Belgrade - Faculty of Mechanical Engineering, Belgrade, Serbia.

44. NOVEL ROTATING CONE VISCOUS MICROPUMP WITH SLIP FLOW………...……………...... 257  Khaled M. Bataineh*1, Yazan Taamneh2, 1Department of Mechanical Engineering, Jordan University of Science and Technology, Irbid, Jordan, 2Department of Mechanical Engineering, Tafila Technical University, Tafila-Jordan.

45. THE SYNERGY BETWEEN ACTIVITY-BASED COSTING/MANAGEMENT AND QUALITY MANAGEMENT...... …….……………...... 261  Jana Majerová, Department of Business Economics, Faculty of Economics and Administration, Masaryk University, Brno, Czech Republic.

46. THE ROLE OF KNOWLEDGE IN IMPROVING THE QUALITY OF BUSINESS WITHIN SERBIAN COMPANIES...... ……....………..…….265  Dejan ĐorĊević, Ph.D.1, Dragan Ćoćkalo, Ph.D.2, SrĊan Bogetić, Ph.D.3, 1Professor, University of Novi Sad, Technical Faculty “Mihajlo Pupin” in Zrenjanin, Republic of Serbia, 2Assistant Professor, University of Novi Sad, Technical Faculty “Mihajlo Pupin” in Zrenjanin, Republic of Serbia, 3Professor, Belgrade Business School, Republic of Serbia.

47. USING A PORTFOLIO OF BUSINESS GAMES IN THE HIGHER EDUCATION OF INDUSTRIAL AND MECHANICAL ENGINEERS – THEORETICAL AND PRACTICAL EXPERIENCES GAINED AT THE VIENNA UNIVERSITY OF TECHNOLOGY...... …………...... 271  Introduction paper, A. P. Kuhlang, B. T. Edtmayr, C. H. Meusburger, 1Vienna University of Technology, Institute of Management Science, Vienna, Austria.

48. COMPARATIVE ANALYSIS OF PROJECT VARIANTS FOR RAILWAY ROADS...………...... 277  Maya IVANOVA, Assoc. Prof., Rosina MLADENOVA, MSc-Eng., Nikolay ARNAUDOV, MSc-Eng., University of Transport ”Todor Kableshkov”, Sofia, Bulgaria.

49. BUSINESS IMPROVEMENT THROUGH APPLICATION OF ERGONOMIC ISO GUIDEANCE ON WORLD WIDE WEB USER INTERFACE...... ……………...... 281  Aleksandar Zunjic, Vesna Spasojecic Brkic, Department of Industrial Engineering, University of Belgrade, Faculty of Mechanical engineering, Belgarde, Serbia.

50. “TO LOOK DOES NOT MEAN TO SEE”...... …………...... 287  Simone Smolinska, Quality & Continuous improvement management, Le Belier, Ajka, Hungary., Italy.

51. THE ROLE OF SIMULATION IN LOGISTIC PROCESS MANAGEMENT IN RETAIL SUPPLY CHAINS...... ………………...….....291  Svetlana Nikoliĉić1, Tihomir Ostojić2, Vladeta Gajić1, Predrag Atanasković1, 1 University of Novi Sad; Faculty of Technical sciences, Novi Sad, Serbia, 2 Somboled d.o.o. Sombor, Sombor, Serbia.

52. CASE STUDY OF MONITORING AND MEASURING PROCESS IN SLOVAK COMPANY…...... 295  Ing. Monika Fedorĉáková, PhD., Department of Management and Economics, Faculty of Mechanical Engineering, Technical University of Kosice, Košice, Slovakia.

53. CONNECTING QUALITY TOOLS OF DIFFERENT METHODLOGIES IN HEALTHCARE CONTEXT…………………...... 299

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 Introduction paper, Syed Ali Abbas Shirazi, Prof. Liliane Pintelon, Center for Industrial Management/Traffic & Infrastructure, Faculty of Engineering, Department of Mechanical Engineering, Catholic University of Leuven, Heverlee, Belgium.

54. MODELS OF EXCELLENCE IN DENTAL HEALTH CARE - STATE AND FUTURE DEVELOPMENT…………………...... 303  MSc. Jasmina Tekić 1, Prof. Dr. Vidosav Majstorovic 2, Prof. Dr. Dejan Markovic 1, Ass. Prof. Dr. Angelina Nikodijević 1, Prof. Dr. Dragoslav Stamenkovic 1, 1University of Belgrade, Faculty of Dentistry, Belgrade, University of Belgrade, 2 Faculty of Mechanical Engineering, Belgrade, Serbia.

55. BUSINESS QUALITY IMPROVEMENT BY USING E-SERVICES FOR CUSTOMER RELATIONSHIP MANAGEMENT...... ……………...... 315  Milisavljevic M. Stevan, Mirkovic R. Milan, Sevic D. Dragoljub, Mitrovic M. Slavica, Department of Industrial Engineering and Management, Faculty of Technical Sciences, Novi Sad, Vojvodina, Serbia.

56. QUANTITATIVE METHODS IN DECIDING UPON RISKS OF THE PROJECT IN SERVICE OF...... …………….....…....….319  PhD Branko Djedovic, Faculty of Small and Medium Enterprises Management, Belgrade, University Business Academy-Novi Sad; PhD Rade Knezevic, Faculty of Strategic and Operational Management, Belgrade; BSc Bratislav Drenovac, Serbian Armed Forces, Belgrade, Serbia.

57. TQM PRACTICE IN SERVICE ORIENTED ORGANIZATION - ANTECEDENS OF EMPLOYEE SATISFACTION AND LOYALTY...... ………………...... ….325  M. Arsic, Dj. Nikolic, Z. Zivkovic, Management Department, Technical Faculty in Bor, Bor, Serbia.

58. NEW TRENDS IN RESEARCH AND INNOVATION: INTERNATIONALIZATION OF RESEARCH ACTIVITIES...... ……………….....…...331  Introduction paper, Dr. Augusta Maria Paci, Molecular Design Department, Consiglio Nazionale delle Ricerche, Rome, Italy.

59. CONTEMPORARY TRENDS TOWARDS BUSINES EXCELLENCE...... ……………….....335  Introduction paper, Assist. Prof. Lydia Pet ova Gala ova, Ph.D., Ming. – Technical University of Sofia, Boyce Enova, Masc. – GSR. Ltd. – Chief Expert, QMS Manager, GCR Ltd., Sofia, Bulgaria. 60. BOMBARDIER AEROSPACE ACHIEVING EXCELLENCE SYSTEM...... …………………..341  Bratislav Tomić1, Dragon D. Milanović2, Slobodan Pokrajac2; 1Senior Quality Coordinator, Bombardier Aerospace, Toronto, Ontario, Canada; 2Professor, Faculty of Mechanical Engineering, Belgrade University, Serbia.

61. THE IMPACT OF TOTAL QUALITY MANAGEMENT PRACTICES ON COMPANY PERFORMANCE IN CROATIAN MANUFACTURING INDUSTRY...... ………………...... 347  Toni Lariat, Vojislav Above, Inez Suit, Trade Department, Faculty of Economics and Business, University of Zagreb, Zagreb, Croatia.

62. EFQM EXCELLENCE MODEL - STRONG BASE FOR SUSTAINABLE SUCCESS OF THE CROATIAN ORGANIZATION…...... …………….…..353  Prof. Dr. T. Lariat1, Prof. Dr. J.Samaraţajar2, 1Dean of Faculty of Economics, Zagreb and Head of Department of Trade, Zagreb, Croatia; 2Higher lecturer at Liberates Business College, Trade Department, Zagreb, Croatia.

63. SELF-ASSESSMENT THROUGH BUSINESS EXCELLENCE MODELS A CASE STUDY……...359  Muhammad Tasleem, Dr. Newer Khan; National University of Sciences & Technology, Islamabad, Pakistan. 64. RESEARCH ON THE COLLABORATION CAPABILITIES OF BULGARIAN SMEs IMPLEMENTED TOTAL QUALITY MANAGEMENT...... ………………...... …....365  Introduction paper, Svetoslav Dimkow, Business Faculty, Technical University – Sofia, Sofia, Bulgaria.

65. ENCOURAGEMENT OF CONTINUOUS IMPROVEMENT, OPEN INNOVATIVE ORGANIZATIONAL CULTURE AND SELF-ASSESSMENT AS THE BASIS FOR QUALITY AND BUSINESS EXCELLENCE...... …………………...... 371  Karmen Kern Pipan, Ministry of Higher Education, Science and Technology, Metrology Institute, Ljubljana, Slovenia; Mirko Sokovic, Faculty of Mechanical Engineering, University of Ljubljana, Ljubljana, Slovenia.

66. BUSINESS EXCELLENCE THROUGH PEOPLE PROCESSES CHALLENGES AND OPPORTUNITIES IN INDIAN CONTEXT...... 375  Sukumaran, P.P.1, Mukul S. Joshi, Ph.D.2 Marcheva, A. M., Ph.D.3, 1 Chief People‟s Officer, Gammon India Limited, Veer Savarkar Marg, Mumbai, Maharashtra, India, 2Deputy General Manager, Organization

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Development, H.R. Department, Gammon India Limited, Veer Savarkar Marg, Mumbai, Maharashtra, India, 3Assis. Prof. Department of Strategic Planning, D. Tsenov Academy of Ecomonics, Svishtov, Bulgaria.

67. A CONCEPTUAL FRAMEWORK FOR TQM IMPLEMENTATION AT TABUK UNIVERSITY.....…381  Awad Hamad Alhwiti, Curricullum and Instruction Department, Tabuk University, Kingdom of Saudi Arabia.

68. THE EFQM EXCELLENCE MODEL AND ITS APPLICATION IN ORGANIZATION...... …….....….389  Prof. Edita Hekelová, PhD. - Marián Gašparík, Slovak University of Technology in Bratislava, BRATISLAVA, Slovakia.

69. MACHINED SURFACE QUALITY IMPROVEMENT BY USING OF SPECIAL CUTTING TOOL...... ………….....………....393  Introduction paper, Peter Monka1, Katarína Monková2, 1Department of Manufacturing Technologies, Faculty of Manufacturing Technologies of Technical Universty in Košice with the seat in Prešov, Prešov, Slovakia, 2Department of Technological Devices Design, Faculty of Manufacturing Technologies of Technical Universty in Košice with the seat in Prešov, Prešov, Slovakia.

70. CONDITIONS OF HARDMACHINING MATERIALS MACHINABILITY USABLE IN BIOMEDICINE…………………...... 397  assoc. prof. Ing. Andrej Czán, Ph.D. - assoc. prof. Ing. Dana Stanĉeková, Ph.D. - Ing. Michaela Mrázová - Ing. Ján Šemcer, Department of Machining and Manufacturing Engineering, Faculty of Mechanical Engineering of the University of Zilina, Zilina, Slovakia.

71. MODELING AND ESTIMATION OF THE GEOMETRIC QUALITY OF MACHINED WORKPIECES ON CNC MACHINE TOOLS AND CONVENTIONAL LATHE...... …...... 401  P.Martin2, D.Danov1, G.Mishev1, 1Technical University of Plovdiv, Bulgaria, 2ENSAM Metz, France.

72. APPLICATION AND ACCURACY OF 3D-DIGITIZATION SYSTEMS IN THE FIELD OF DENTISTRY...... ……...... ……………...409  I. Budak1, B. Trifković2, T. Puškar3, M. Hadţistević1, Dj. Vukelić1, J. Hodoliĉ1; 1Department for Production Engineering, Faculty of Technical Sciences, Novi Sad, Serbia; 2 Clinic for Prosthodontic Dentistry, Faculty of Dentistry, Rankeova 4, Belgrade, Serbia; 3 Department of Dentistry, Faculty of Medicine, Novi Sad, Serbia.

73. THE MISLEADING APPROACH OF CONCEPT IN EDUCATION...... 415  Introduction paper, Prof. univ. Dr. ing. Nicolae DRĂGULĂNESCU, “Polytechnica” University of Bucharest, Bucharest, Romania, Prof. drd. Remus CHINĂ, Education, Research, Youth and Sport Ministry, Bucharest, Romania, Ph.D student in "Sciences of Education", Romania.

74. ACTUAL PROBLEMS OF QUALITY AND MANAGEMENT OF ENGINEERING EDUCATION AND KNOWLEDGE...... …………….....…….421  Mara Kandeva1, Emilia Assenova2, Margarita Daneva3; 1Tribology Centre, Faculty of Mechanical Technology, Technical University of Sofia, Bulgaria; 2Society of Bulgarian Tribologists; Sofia, Bulgaria;3Interdisciplinary Civic Academy; Sofia, Bulgaria.

75. QUALITY ASSURANCE IN EDUCATION – THE ROMANIAN WAY...... …………...... 427  PhD. Remus Chină, General Management, Human Resources and School Network Ministry of Education, Youth and Sports, Bucharest, Romania.

76. STUDENTS’ PERCEPTION OF THE QUALITY IN THEIR INTERPERSONNAL COMMUNICATION...... …………………...... 431  Prof. univ. dr. ing. Nicolae DRĂGULĂNESCU, “Polytechnica” University of Bucharest, Bucharest, Romania.

77. TEACHER PERFORMANCE EVALUATION USING 360 DEGREE FEEDBACK ASSESSMENT TO ACHIEVE QUALITY...... …………………...... 437  Prof. Dr. Ahmed. El kashlan, Dr. Motaz –Elfeki, Academy for Science and Technology, Productivity and Quality Institute, Alexandria. Egypt.

78. VIRTUAL ENTREPRISE NETWORK SOLUTIONS TO BUILD A KNOWLEDGE MANAGEMENT SYSTEM IN AN INDUSTRIAL HOLDING...... 441  Introduction paper, Sebastian Marius Rosu1, George Dragoi2, Anca Draghici3, 1Special Telecommunication Service, IT Department, Bucharest, Romania, 2”Politehnica” University of Bucharest, Faculty of Engineering in Foreign Languages, Bucharest, Romania, 3Polytechnic University of Timisoara, Faculty of Management in Production and Transport, Timisoara, Romania.

79. EcoQFD - QUALITY FUNCTION DEPLOYMENT WITH ENVIRONMENTAL PERSPECTIVE...... 445  Alessandro Brun and Xixi Fan, Department of Management, Economics and Industrial Engineering,

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Politecnico di Milano, Milan, Italy.

80. ENTERPRISE NETWORK MANAGEMENT TO IMPROVE THE COMMUNICATIONS QoS..….....451  Sebastian Marius Rosu1, George Dragoi2, Marian Marius Popescu1, 1Special Telecommunication Service, IT Department, Bucharest, Romania, 2Polytechnic University of Bucharest, Faculty of Engineering in Foreign Languages, Bucharest, Romania.

81. INFLUENCE OF CONSTRUCTIVE-FUNCTIONAL ELEMENTS OF THE LASER HEAD SYSTEMS ACCURACY...... …………………...... 455  Dr. eng. Popan Gheorghe, Eng. Ileana Tacutu, Prof. Dr. eng. Palade Doru Dumitru, Eng. Lung Ioan, INCDMTM Bucharest, Romania.

82. KNOWLEDGE MANAGEMENT CONCEPT AS THE FACTOR OF COMPETITIVE ADVANTAGE OF A MODERN RAILWAY...... 459  MSc. Dejan Stojkovic, dr Ratko Djuricic, Railways of Republic of Srpska S.C. Doboj, RS - Bosnia and Herzegovina; Traffic Faculty Doboj, Doboj, RS – Bosnia and Herzegovina.

83. Q-LEARNING FRAMEWORK AS A SOLUTION FOR AN OBSTACLE AVOIDANCE PROBLEM IN UNKNOWN ENVIRONMENT...... ……………....….....463  Introduction paper, M. Mitić, Z. Miljković, B. Babić, V. Majstorović, University of Belgrade-Faculty of Mechanical Engineering, Production Engineering Department, Belgrade, Republic of Serbia. 84. DEVELOPMENT OF CALCULABLE PARAMETERS FOR THE DESIGN OF SHEAR CUTTING PROCESSES AND ASSESSMENT OF THE COMPONENT QUALITY WITH THE APPLICATION OF HIGH CUTTING SPEEDS...... …...... 469  Prof. Neugebauer1, Dr.-Ing. V. Kräusel1, T. Barthel1, V. Germann2, 1Fraunhofer Institute for Machine Tools and Forming Technology, Chemnitz; 2VW do Brasil – Industriade Veiculos Automotores Ltda. Estrasa PR 25, CPI 7011; SAU JOSE DOS PINHAIS PR CEP, Basilien.

85. LUBRICATION PREDICTION IN DIGITAL MANUFACTURING...... ……..475  Boţica Bojović1, Milica Petrović1, Zoran Miljković1, Bojan Babić1, Lidija Matija2, 1 University of Belgrade - Faculty of Mechanical Engineering, Production Engineering Department, Belgrade, Republic of Serbia, 2 University of Belgrade - Faculty of Mechanical Engineering, NanoLab, Belgrade, Republic of Serbia.

86. SEMANTIC INTERPRETATION OF THE PRODUCT MODEL FEATURES IN PRODUCT QUALITY ASSESSMENT...... …………………...... 481  Milos S. Stojkovic, Miodrag T. Manic, Milan B. Trifunovic, Nikola M. Vitkovic, University of Nis, Faculty of Mechanical Engineering in Nis, Nis, Serbia.

87. PERFORMANCE INDICATORS IN HIGHER EDUCATION INSTITUTIONS WITH SPECIAL REFERENCE TO CROATIA...... 485  Introduction paper, Dragana Grubišić, Ph. D., Faculty of Economics, University of Split, Split, Jelena Kekez Poljak, mr., Sinj, Croatia.

88. QUALITY AND SOCIAL RESPONSIBILITY OF ORGANIZATIONS. THE CASE OF UNIVERSITY OF BUCHAREST...... ……...... …...... 491  Sorin-George Toma, Paul Marinescu, Florin Rotaru, Faculty of Administration and Business, University of Bucharest, Romania.

89. THE IMPACT OF STUDENT EVALUATION ON THE TEACHING SERVICE QUALITY……...... 497  Dragana Grubišić, Ph. D., Faculty of Economics, University of Split, Split, Jelica Fabris, dipl. oec Faculty of Economics, University of Split, Split, Croatia.

90. GENERIC COMPETENCES IN HIGHER EDUCATION – STUDENT PERCEPTION …………...... 501  M. Gerasimovic1, L. Miskeljin2, U. Bugaric3, Lj.Stanojevic4 , 1Institute for Improvement of Education, Belgrade, Serbia, 2Preschool Teacher College, Kikinda, Serbia, 3University of Belgrade - Faculty of Mechanical Engineering, Serbia, 4Megatrend University, Faculty of International Economics, Belgrade, Serbia.

91. PARTNERSHIP IN EDUCATION AS A CAPITALIZATION FORM OF HUMAN AND SOCIAL CAPITALS...... ………....…………....505  Y.V.Martyakova, Doctor of Economics, Institute of Industrial Economics of NAS of Ukraine, Donetsk, Ukraine.

92. IMPACT ON THE OPERATIONAL EFFICIENCY PROMOTED BY A SIX SIGMA PROGRAM IN A BRAZILIAN PETROCHEMICAL INDUSTRY...... ……….…….....…..511  Introduction paper, Irlam R. Aragão, M.Sc. in Production Engineering, Q&P Team, Braskem America,Brasil; Francisco B. Costa, Master in Business Administration, Specialist Quality and Productivity Braskem S.A., Brasil; Abel Ribeiro de Jesus, Professor and Head of the Mechanical Engineering Department at xxxiii

the Polytechnic School of Federal University of Bahia, Brazil; PhD Student in the Industrial Engineering Program, Federal University of Bahia. Academic Visitor May-Nov. at Strathclyde University, Glasgow, UK.

93. HOW TO INTEGRATE SIX SIGMA WITH ISO 9001 QUALITY MANAGEMENT SYSTEMS…...... 517  Pedro Alexandre de Albuquerque Marques, UNIDEMI, Department of Strategy and Special Projects, ISQ – Welding and Quality Institute, Porto Salvo, Portugal; José Fernando Gomes Requeijo, UNIDEMI, DEMI – Department of Mechanical and Industrial Engineering, Faculdade de Ciências e Tecnologia da Universidade Nova de Lisboa, Campus Universitário, Caparica, Portugal; Pedro Manuel Tavares Lopes de Andrade Saraiva, Department of Chemical Engineering Faculty of Sciences and Technology, University of Coimbra Pólo II - Pinhal de Marrocos, Coimbra, Portugal; Francisco José Frazão Alves Guerreiro, Department of Strategy and Special Projects, ISQ – Welding and Quality Institute, Porto Salvo, Portugal.

94. SIX SIGMA AND EFQM – INTEGRATION FOR EXCELLENCE...... ………...... 525  Diogo Balestrin de Oliveira, Pontifical Catholic University of Paraná Curitiba, Brazil; Pedro Alexandre Marques, UNIDEMI, Department of Strategy and Special Projects, ISQ – Welding and Quality Institute, Oeiras, Portugal; Pedro Manuel Saraiva, Department of Chemical Engineering University of Coimbra, Coimbra, Portugal; José Gomes Requeijo, UNIDEMI, Department of Mechanical and Industrial Engineering, Universidade Nova de Lisboa, Caparica, Portugal.

95. FOOD INDUSTRY AND SIX SIGMA METHODOLOGY...... …...... 531  Ass. Prof. Dr. Dragan Zikic1, Prof. Dr. Gordana Uscebrka1, Ass. Prof. Dr. Tatjana Sibalija2, Prof. Dr. Vidosav Majstorovic2, 1Faculty of Agriculture, Novi Sad; Belgrade University, Mechanical Engineering Faculty, Belgrade, Serbia.

96. APPLICATION OF LEAN SIX SIGMA METHOD IN EDUCATION PROCESS...... ……………….....537  Dragan Pavlović, Prof. dr PeĊa Milosavljević, Srdjan Mladenović, Faculty of Mechanical Engineering, University of Niš, Niš, Serbia.

97. AUGMENTATION OF STANDARDIZED QUALITY MANAGEMENT SYSTEMS: AN EMPIRICAL VIEW...... ………………...…...... 543  Keynote paper, Stanislav Karapetrovic, Department of Mechanical Engineering, University of Alberta, Edmonton, Canada; Martí Casadesús, Departament d´Organització, Gestió Empresarial i Desenvolupament de Producte, Universitat de Girona, Girona, Spain, Iñaki Heras, Departamento de Organización de Empresas, E.U.E. Empresariales, Universidad del País Vasco, San Sebastián, Spain.

98. TOTAL QUALITY MANAGEMENT AS A THEORY OF CHANGE...... ………………...... 547  Keynote paper, Pr Gilles Barouch, Academic Director – Institute for Quality Management, Bordeaux Management School, Talence Cedex, France.

99. A MODEL OF GENERIC KNOWLEDGE-BASED SYSTEM FOR MULTIRESPONSE PROCESS DESIGN...... ……………...... ……..553  Keynote paper, Tatjana V. Šibalija1, Vidosav D. Majstorović2, 1Faculty of International Engineering Management, European University, Belgrade, Serbia; 2 Faculty of Mechanical Engineering, University of Belgrade, Belgrade, Serbia.

100. EVALUATION OF THE DEGREE OF FULFILLMENT OF THE EFQM EXCELENCE MODEL CRITERIA BY THE SMEs IN ROMANIA...... ……………...... 559  Keynote paper, Marieta OLARU1, Ghiorghita STOLERIU2, Claudia Adriana LANGA3, Diana SANDRU4 1 Bucharest Academy of Economic Studies, Romania, 2 Tecnoservice Bucuresti SA, Romania, 3 Romsir SRL, Bals, Romania, 4 Bucharest Academy of Economic Studies, Romania.

101. HOW QUALITY MANAGEMENT SYSTEMS CAN IMPROVE EFFICIENCY, PRODUCTIVITY AND EFFECTIVENESS. A CASE STUDY OF ADVANCED TECHNOLOGY LABORATORIES OF CYPRUS NATIONAL GUARD...... …………………...... 565  Keynote paper, Prof. Dr. Ioannis Angeli, Department of Mechanical Engineering and Materials Science and Engineering, Cyprus University of Technology, Cyprus.

Appendix

1. 7th International Working Conference ’’TOTAL QUALITY MANAGEMENT – ADVANCED AND INTELLIGENT APPROACHES’’ 2011 – First call...... 569

xxxiv 6th International Working Conference ’’TOTAL QUALITY MANAGEMENT - ADVANCED AND INTELLIGENT APPROACHES’’, With Second Special Conference ’’Manufuture in Serbia 2011‟‟, 7th – 11th June, 2011, Belgrade, SERBIA.

USING A PORTFOLIO OF BUSINESS GAMES IN THE HIGHER EDUCATION OF INDUSTRIAL AND MECHANICAL ENGINEERS – THEORETICAL AND PRACTICAL EXPERIENCES GAINED AT THE VIENNA UNIVERSITY OF TECHNOLOGY UDC: 331.103; 364.2:37; 378. Introduction paper A. P. Kuhlang, B. T. Edtmayr, C. H. Meusburger Vienna University of Technology, Institute of Management Science, Theresianumgasse 27, 1040, Vienna; [email protected]. Paper received: 19.03.2011.; Paper accepted: 28.03.2011.

Abstract: At the Department of Industrial and Systems Engineering at the Vienna University of Technology (VUT) a very differentiated teaching approach is used in the field of industrial engineering. Selecting the relevant knowledge domains for industrial engineers on the job in the German-speaking world, a comprehensive profile of requirements of operational competencies has been identified. Based on that and the state-of-the-art knowledge in the field of cognitive science, didactic ways and methodologies have been deducted to help the students develop the skills needed. This paper elaborates especially on activity-based learning in context of business games. The resulting insights can lead to broad usage of business games in the education of industrial and manufacturing engineers. Key Words: Industrial Engineering Competencies, Industrial Engineering Education, Business Games.

1. KNOWLEDGE DOMAINS OF FUTURE Table 1 includes a list of skills in the field of social INDUSTRIAL ENGINEERS and personal competency, that are important to future industrial engineers. The primary source of these skills The increasing complexity in our corporate world is a study, which deals with industrial engineering results in a steady demand for employees who are education in Germany [1].Therefore, to achieve capable of keeping track of the business unit as a environment adequate operational competence for all whole. To achieve this goal, both a diversified alumni, the university has to ensure that all parts of education and the ability to get familiar with complex this model are equally well covered and coordinated subject areas and situations quickly and thoroughly during academic education. Based on the latest are essential. To prepare industrial engineering scientific and applied discourse in the German- students for this challenge and make all-rounder out of speaking world, concrete knowledge domains and them, the two main pillars - industrial economics and skills of future industrial engineers have been engineering - are combined in an integrative approach, collected. to give them the ability to independently deal with Table 1. Soft Skills diverse tasks, and enable their so called operational competence [1]. Operational competence is defined as soft skills social competency the interaction of professional, methodical, social [2] capacity for teamwork, ability to cooperate, ability to and personal competency [3]. manage conflict, communication skill, foreign languages, rhetorical skills, international/intercultural skills, ability to 1.1 Social and personal competency motivate others, sense of responsibility, assertiveness, These two levels of competence are sometimes decisiveness, leadership potential, appropriate behavior referred to as soft skills in literature. Social personal competency autonomy, reflexivity, assertiveness, creativity, ability to competency describes different personality traits that self-motivate, goal-oriented behavior, willingness to perform influence the way people interact with one another [4] / ability to work under pressure, readiness to make decisions, whereas personal competency is the ability to assess flexibility, concentrativeness, willingness to familiarize situations, to act systematically and to focus on goals. oneself with new subject areas, integrity These competencies have evolved over time through interactions with the environment and can only be 1.2 Methodical and professional competency developed within certain bounds [5]. Because of that, Methodical competency is defined as the ability to imparting soft skills, especially in academic education, effectively apply methodical procedures of problem- is by far more difficult than teaching technical or solving [1], therefore it includes the basic knowledge professional skills. Therefore, the key for teaching of working techniques and procedures. Professional social and personal competency at university competency ultimately describes knowledge of the successfully, lies in the extensive use of team work, occupational area itself, or, in other words, expertise discussions and presentations in the courses. [6].

272 6th International Working Conference ’’TOTAL QUALITY MANAGEMENT - ADVANCED AND INTELLIGENT APPROACHES’’, With Second Special Conference ’’Manufuture in Serbia 2011‟‟, 7th – 11th June, 2011, Belgrade, SERBIA.

Table 2 gives an overlook of the expertise and failure and quality measurements (DOE, FMEA, SPC etc.), methodical skills, an industrial engineer in the field of design change, employee suggestion program, value mechanical engineering should have from a Central analysis, improvement of methods, product and process European point of view. The results of an IfaA task quality improvement and assurance, project management, force [7], consisting of members of several large risk assessment, six sigma, total quality management

German industrial enterprises, who discussed the maintenance future requirements of industrial engineers, serves as a TPM (total productive maintenance), maintenance and basis for this enumeration. The results of this task service, reliability testing force have been complemented with findings of production planning and control Baumgartner et. al.[1], the MTM Basic - IE training process organization, process flow optimization, batch course manual [8] and the IfaA trend indicator [9] as sizing, work process analysis, definition of work operations well as the curricula for industrial engineers in the and sequences, process inspection, production and schedule field of mechanical engineering at the Universities of monitoring Technology Dortmund and Graz, the RWTH Aachen work preparation and time management and the Karlsruhe Institute of Technology. throughput time measurement and optimization, phasing and These are instructions for authors typesetting for sequencing, process planning, shift and capacity planning, work plan creation, work evaluation, allowed time the International Journal Total Quality Management & calculation, performance degree evaluation, allowance time Excellence. surcharge evaluation, work structurization, time studies, job Table 2. Hard skills of future industrial engineers description/description of activities, work instruction, work method standardization, work method analysis and hard skills – factor personnel optimization, automation / mechanization human resources management layout planning capacity / staff planning, employee motivation, requirements factory planning and design, indoor layout planning analysis, performance assessment, compensation regulation, remuneration group definition, work time models / shift hard skills – superordinate issues planning, management style, group and team work business administration Qualification accounting, calculation of cost, cost accounting, financial methodology competency, work instruction, employee controlling, location decision-making, benchmarks training, information management, staff briefing (national/international), performance measuring / KPI, ergonomics & safety performance remuneration design motion studies, workplace design, work process planning, labor law accident prevention / instructions, safety at work, workload company agreements, communication with works council, and satisfaction analysis occupational health and safety regulations

hard skills – factor material logistics, material management and internal transport 2. DIDACTIC CONCEPT OF THE container management / load carrier, supply chain DEPARTMENT OF INDUSTRIAL AND management, process organization, material flow SYSTEMS optimization, logistics planning, supplier management, storage, JIT / JIS, milk runs, variant management, range of Based on this comprehensive profile of industrial coverage, material requirements planning, bill of material engineering requirements and state-of-the-art usage, make-or-buy decision, material stock and material in circulation knowledge in the field of cognitive science, the Department of Industrial and Systems Engineering at hard skills - factor machinery VUT established didactic and methodological ways to operating means planning, manufacturing facility design help the students develop the skills needed. Starting and plant layout with traditional attendance courses via different functional specifications, machine programming, tool eLearning approaches to physical business games and management, machinery layout planning, jigs and fixtures complex computer-based simulations, a great variety design, toolingmachine design, operating means and of different methodologies is used. All these installation optimization, equipment planning, procurement methodologies can be assigned to three different of spare parts and replacements teaching principles: manufacture technique and planning  Auditory and visual learning – at attendance optimization of technology and processing operation, cost courses. accounting technology and processing, selection of processing steps and sequence, selection of technology /  Autonomous learning, self-examination and new technologies repetition – with blended learning courses.  Activity- and problem-based learning – with hard skills - factor processes business games. manufacturing systems Using these three methods, which meet the needs lean production implementation, design for manufacturing of all types of learners, the students get a holistic and assembly, CIP (continuous improvement process), understanding of planning, managing, organizing, standardized tasks, 5S, value stream analysis and mapping improving and simulating business processes. In this improvements management context, holistic understanding includes theoretical

273 6th International Working Conference ’’TOTAL QUALITY MANAGEMENT - ADVANCED AND INTELLIGENT APPROACHES’’, With Second Special Conference ’’Manufuture in Serbia 2011‟‟, 7th – 11th June, 2011, Belgrade, SERBIA. concepts and models as well as practical methods and description at the beginning of the learning process, so their application plus all aspects in between. that the first step for the students in solving such a problem is to define, analyze and structure it. Hence 2.1 Attendance courses with eLearning these problems are not well-defined, like those being enrichment used to deepen or test the already present knowledge, but ill-defined. Ill-defined problems deal with realistic All students at the Department of Industrial and real-world topics, mostly in the form of a case study Systems Engineering start their academic career with that allows different solution processes, and pushes basic knowledge courses. Most of these courses are the students to acquire new knowledge [11]. For this held as lectures, but also with these traditional lectures reason, the problem formulation should be chosen in a the full potential, which arises from the use of way, where the existing skills of the students are not information technology, is taped out. Therefore in a sufficient to be able to define a solution, which strict sense, all courses use some kind of eLearning motivates them to autonomously acquire the further approach, for example tables, diagrams, animations or knowledge needed. To sum up, problem oriented video sequences are presented in the lectures, as well education helps the students to develop the power of as electronic scripts, lecture slides or further judgement, and it trains them using social and information material, which are made available for informational resources to find practicable solutions to download. complex problems [11]. 2.2 Blended learning approach A big advantage of business games in activity oriented education is that students get immediate The Internet provides alternative methods of feedback on the effects of their actions for the sequel communication and cooperation as well as new or outcome of the game situation. Thus they can test approaches to independently acquire knowledge in different decisions, actions and principles and specified subject areas. Especially the autonomy in the therefore verify and consolidate theories they learned learning process leads to a higher degree of self- in previous lectures. Especially this practice-oriented, organization of the students and promotes the autonomous use of all their so far at university development of media literacy [10]. adopted knowledge leads to extremely motivated Blended learning is an integrative approach, which students [12]. Furthermore business games enable the includes attendance classes as well as autonomous students to trial and error on a wide variety of topics online learning as equally important components. As without the fear of any consequences whatsoever. This to that, a combination of attendance classes, audio- process of making mistakes explicitly is a visual online presentations, online multiple choice fundamental part of the learning which helps the tests, a bulletin board and hard copy scripts give the students develop a no blame culture and the need to students an understanding of the subject matter in a sometimes think outside the box [11]. smart way. The basic idea behind this activity-based, There are three categories of business or hybrid approach is to give the students the opportunity simulation games: those that primarily support tactical of flexible and independent learning as well as to skills like pilot training in flight simulators, those that enable and ensure the sustainability of knowledge help the students create new knowledge and acquisition. The great advantage of this approach is understanding like business simulations, and finally that a by far larger number of students can be reached those that boost strategic acting [10]. To support a lot more effectively, than without eLearning. industrial engineer education, the Department of Industrial and Systems Engineering uses the latter two 2.3 Activity- and problem-based learning categories of business games. As an example, the The main idea of activity-based learning is to let emergence of the Bullwhip Effect can be shown to the students, in the true sense of the word, experience students really strikingly by simulating a supply chain. the so far learned theories, methods and tools. To By changing different system parameters, the students accomplish that, acting, by itself, is used as a teaching can identify coherences and structures of the simulated method. Mostly through business games the students world. They can build up and verify their own are brought into situations, where they have to cognitive model of that economic effect [13]. participate actively in solving a problem or get a task In addition to transfer of methodical and done. Therefore the main goal of activity-based professional knowledge, or hard skills, business games learning is to cultivate operational competence [3]. are also a perfect match to promote autonomous, goal- Another important objective is to generate transferable oriented working in interdisciplinary and sometimes knowledge in order to close the gap between even international teams, which ultimately helps to knowledge and action. Graduates often lack the skill develop soft skills. Due to the fact that especially to apply academic knowledge to occupational social and personal competencies are emerging as problems, in particular to assess, diagnose and manage major needs for future industrial engineers, the authentic labor situations. significant amount of additional time needed to Problem-based learning extends this concept by coordinate the teamwork should be gladly accepted putting an incompletely formulated problem [2]. Experience has also shown, that all students are

274 6th International Working Conference ’’TOTAL QUALITY MANAGEMENT - ADVANCED AND INTELLIGENT APPROACHES’’, With Second Special Conference ’’Manufuture in Serbia 2011‟‟, 7th – 11th June, 2011, Belgrade, SERBIA. highly motivated when it comes to business games. Based on a variety of information the students This motivation can be explained through a realistic have to develop optimized transport concepts for an subject-specific task as well as through the entire supply chain. They have to define transport opportunity to work in teams and make decisions routes, include suppliers into these routes and under time pressure in a close to reality environment. ascertain delivery frequencies. With the help of this business game, students realize the potential of 3. BUSINESS GAMES OFFERED AT THE milkruns in supply logistics by an autonomously DEPARTMENT OF INDUSTRIAL AND performed case study. SYSTEMS ENGINEERING 3.4. Production Planning business game At Vienna University of Technology, the industrial Production planning and control is the basis of engineering students can choose from a wide variety every manufacturing company and should therefore be of different business games. All these games have in adequately trained by industrial engineering students. common that they are thematically settled in important This business game simulates a manufacturing process operating areas of future industrial engineers. with five different working stations (planning, The innovative concept of business game usage is picking/warehouse, preliminary assembly, final based on a holistic view on the value-adding chain. assembly, quality assurance, outbound logistics) and a The key element of all business games is a fictitious customer. The students have to assembly different training factory. Inside this factory business games basic shapes out of magnetic rods and metal balls. At that, for example, deal with general management, a later stage they have to put together these basic digital factory planning or assembly optimization are shapes to build a range of products that the customer established. At the edge of the training factory can order. By using different production planning and business games are situated that deal with logistics control methods throughout the game, the students topics like supply chain management or milkruns. understand the benefits as well as the problems of the This approach helps to give the students an integrated different approaches. understanding (theoretical concepts, methods, models) on planning, design, management, improvement and 3.5. Lean-Assembly business game simulation of a manufacturing process and a supply In this business game the students learn, with the chain as a whole. aid of Lego Technic wheel loaders, to implement and The following paragraphs (3.1. – 3.7.) give an optimize a flow manufacturing approach step by step. overview of all currently offered business games by They have to plan and realize the whole the Institute of Management Sciences (Departement of manufacturing process. While assembling the wheel Industrial Engineering) at Vienna University of loaders they have to measure the throughput of their Technology. assembly line. 3.1. General Management business game With this business game, the students practice value stream mapping, time management methods, This computer based competitive business game ergonomic workstation design, manufacturing control simulates an oligopoly of several enterprises in the and logistical issues resulting in sustainable same industry. All of these companies are represented knowledge of these topics. by a decision team of students who try to maximize their own company‘s profit. The effects of their 3.6. Lean Office business game management decisions (production planning, logistical The participants of the Lean Office business game decisions, human resource issues, financial aspects, learn in teamwork to systematically identify risk decisions, etc.) are presented to the students as weaknesses in administrative processes and take figures of the profit and loss statement and the balance remedial action to optimize these processes. At the sheet. This business game is designed to teach the beginning of this case study is a company that faces a students entrepreneurial and holistic thinking. capacity bottleneck at the ordering process that leads 3.2. Supply Chain business game to dissatisfied customers. Throughout a series of game-rounds, the students have to continuously Basically, this business game is an internet-based analyze and optimize the ordering process. adaption of the 1960 at the Massachusetts Institute of Technology developed ‗MIT Beer Distribution 3.7. Digital Factory Planning business game Game‘. It‘s a simulation of a four-stage supply chain Due to its intense nature, this business game is, in that illustrates the Bullwhip Effect by game theory. addition to the General Management business game, The students learn to know, in an impressive manner, the top-of-the-range offer for the students. It covers all the importance of an integrated information exchange aspects of material flow planning, indoor layout along the supply chain. design and (digital) factory planning. The game is 3.3. Milkrun business game characterized through very frequent use of IT technologies in the form of factory planning tools as

275 6th International Working Conference ’’TOTAL QUALITY MANAGEMENT - ADVANCED AND INTELLIGENT APPROACHES’’, With Second Special Conference ’’Manufuture in Serbia 2011‟‟, 7th – 11th June, 2011, Belgrade, SERBIA. well as web-based communication systems. Because Due to the fact that most of the business games are this business game is played in cooperation with pretty new, there is as yet only qualitative feedback partner universities in Europe and the US, the students from the students themselves that unanimously have to interact with their fellow team members over confirms the benefits of the use of business games. electronic communication channels, to work on the Further qualitative research on the impacts of business planning project. games on higher education of industrial engineers is planned as soon as there is sufficient data available. 4. BUSINESS GAMES EMBEDDED IN THE CURRICULUM REFERENCES [1] Baumgarten, H., Schmager, B., Industrial Engineering in Table 3 establishes the connection between the Education and Praxis (Wirtschafts-ingenieurwesen in business games and all for this paper relevant courses Ausbildung und Praxis), p.77-78, 2007. in the industrial engineering curriculum of Vienna [2] Bremer, C., Researching and Acting in the Net: University of Technology in its relevant version of Instruments for active, cooperative learning in an virtual October 2009. The table illustrates the coverage of all learning environment, (Forschend und handelnd im Netz: Instrumente für aktives, kooperatives Lernen in virtuellen in the first part of this paper identified competency Lernumgebungen), p.5-9, 2000. areas by the presented business games. It is completed [3] Ballin, D., Brater, M., Activity –oriented Learning with by all those courses of the curriculum that try to Multimedia, (Handlungsorientiert lernen mit Multimedia), establish the same skills in a traditional manner. p.33-38, 1996. The relevance of business games in higher [4] Verband Deutscher Wirtschaftsingenieure e.V., Criteria education of industrial engineers at Vienna University of Success in Industrial Engineering, (Erfolgskriterien im of Technology can be shown through interpretation of Wirtschaftsingenieurwesen), 2010. Table 3 on the basis of the European Credit Transfer [5] Wellhöfer, P., Key Qualification Social Competence, and Accumulation System (ECTS). Bachelor students (Schlüsselqualifikation Sozialkompetenz), p.17, 2004. have the possibility to additionally enhance issue- [6] vom Brocke, J., Buddendick, C., Schneider, D., Action areas of courses worth up to 64 credits (out of 180 Competence at E-Learning: A Theoretical Reference credits required for a bachelor degree) through Framework to Foster Competence of Teachers at business games. The topics of master courses worth Universities, (Handlungskompetenz im E-Learning: Ein up to 76.5 ECTS (out of 120 ECTS required) are theoretischer Bezugsrahmen zur Kompetenzentwicklung von supported by business games meaning that, Lehrenden an Hochschulen), p.420, 2007. theoretically, industrial engineering students at TU [7] Brombach, J., Industrial Engineering as a Chance for Vienna can cover and deepen the topics of about 36% Future, (Industrial Engineering als Chance für die Zukunft), of bachelor-courses and up to 64% of master-courses p.26-28, 2010. by business games. This noticeable increase is [8] Deutsche MTM-Vereinigung e.V., Basic – IE course explained by the fact that most of the business games document, (Basic - IE Lehrgangsunterlage), 2010. are addressed by students in higher semesters already [9] Institut für angewandte Arbeitswissenschaft e.V., IfaA Trend Barometer Evaluation August 2010, (IfaA have gathered knowledge of the topics through classic Trendbarometer - Auswertung August 2010), 2010. courses and lectures. [10] Schüssler, I., Opportunities of Online Learning – three Furthermore, the business games of the examples from educational praxis, (Möglichkeiten des Department of Industrial and Systems Engineering Online-Lernens - drei Beispiele aus der pädagogischen Praxis), p.2-5, 2003. 5. CONCLUSION [11] Reusser, K., Problem Oriented Learning – deep structure, configurations, effects, (Problemorientiertes The offered business games support an optimal Lernen - Tiefenstruktur, Gestaltungsformen, Wirkung), combination of methodical and professional p.159-166, 2005. competency as well as social and personal competency [12] Fürstenau, B., Encouragement of Problem- solving in higher education at Vienna University of Skills at Lessons Based on Business Games, (Förderung von Technology. As mentioned at the beginning, this Problemlösefähigkeit im planspielgestützten Unterricht), ultimately leads to empowerment and operational p.13, 1999. competence of the alumni. By operating the business [13] Schwendenwein, W., Theorie of Teaching and games, the future industrial and manufacturing Examinating, (Theorie des Unterrichtens und engineers have the possibility to interdisciplinarily Prüfens), p.92-94, 2000. interconnect and consolidate with all of at the university adopted knowledge. This is especially important for employees in management positions, as many engineers will become sooner or later. They have to be capable of making decisions on the basis of comprehensive company information from different subject areas and implement them with determination.

276 6th International Working Conference ’’TOTAL QUALITY MANAGEMENT - ADVANCED AND INTELLIGENT APPROACHES’’, With Second Special Conference ’’Manufuture in Serbia 2011‟‟, 7th – 11th June, 2011, Belgrade, SERBIA.

Table 3. Overview of competency areas covered by business games and traditional courses Soft Hard Skills Skills

ics, … ics,

competency social competency personal resources human qualification safety and ergonomics logist … planning, means operating ... technique, manufacture systems manufacturing management improvements maintenance … planning, production … work preparation, planning layout administration business labor law

General Management 1 1 1 1 1 1 1 1 Supply Chain Management 1 1 1 1 Milk-Run 1 1 1 1 1 1 1 1 1 Production Planning and Control 1 1 1 1 1 1 1 1 Lean-Assembly / Training Factory 1 1 1 1 1 1 1 1 1 1 1

Lean-Office 1 1 1 1 1 1 1 1 business games business Digital Factory Planning and Design 1 1 1 1 1 1 1 1 Accounting 6 1 Basics of Cost Accounting 3 1 Basics of Finance 4 1 Corporate Planning and Control 3 1 Fundamentals about Engineering Design 3 1

Fundamentals about Transportation Systems 3 1 Fundamentals of Manufacturing Engineering 5 1 Industrial Law and Social Legislation 3 1

Industrial Manufacturing Systems 4 1 Labor Science 4 1 Logistics 4 1 1 bachelor Machine Elements Design Practical 7 1 Machining and Forming 3 1 Methods in Product Development 4 1 Human Resource Management 4 1 1 1 Product Management 3 1 Production Management 4 1 1 1 1 1 Soft Skill Lectures 9 1 1 Stochastic 3 1 Systems Design and Project Management 3 1 Business Evaluation 5 1 Corporate Strategic Planning Simulation 3 1 Digital Factory Planning 2 1 Ergonomic Design and Occupational Safety 3 1 1 Factory Planning 5 1 Human Personnel Management 3 1 1 Industrial Psychology 3 1 1 Logistics in Automotive Industry 3 1 1 Maintenance and Reliability 3 1 Modern Methods in Production Management 3 1

NC Machine Tools 3 1 Occupational Health and Safety Act in Practice 3 1

Process Management 6 1 1 master Production Control (PROST) 3 1 Production Logistics 3 1 1 Production Planning and Control Systems 3 1 Project Management 4 1 Quality Management 3 1 1 industrial engineering courses at TU Vienna including ECTS (abridged version of the curriculum) the of version (abridged ECTS including Vienna TU at courses engineering industrial Quality Management Tools 3 1 Selforganizing Production Systems 3 1 Soft Skill Lectures 4,5 1 1 Strategic Management 3 1 Supply Chain Management and Procurement 3 1 Work Planning and Control 5 1 1

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