Curriculum Vitae

CONTACT INFORMATION

Regina V. Frey (402) 937 2051 +49 176 103 89 727 2541 W Claire Avenue [email protected] Lincoln, NE 68523

EDUCATION

University of ,

Ph.D. in Business Administration December, 2010 Chair Prof. Dr. Dr. h.c. mult. Christian Homburg

J.W. Goethe University , Germany

Diploma in Business Administration December, 2006 Minor: English (Staatsexam)

PUBLICATIONS

Mai, C., Frey, R., Büttgen, M., & Hülsbeck, M. (2015). Persönlichkeitsprototyp der DAX 30 Vorstandsvorsitzenden: Eine empirische Analyse mittels Attribution anhand des NEO-Fünf-Faktoren-Inventars [CEO Personalities in German DAX 30 Companies: An empirical analysis based on the Big- 5]. Schmalenbachs Zeitschrift für betriebswirtschaftliche Forschung (zfbf) 1/2015 p. 4-34.

Frey, R., Bayón T., & Totzek, D. (2013). How customer satisfaction affects employee satisfaction and retention in a professional services context. Journal of Service Research, 16 (4) p.503- 517

Frey. R. (2013). Kundenzufriedenheit als Determinante von Mitarbeiterzufriedenheit im Professional Services Kontext [Customer satisfaction as a determinant of employee satisfaction and retention]. In: Roth, S. (Ed.): Aktuelle Beiträge zur Dienstleistungsforschung. : Springer Gabler, 2013.

Frey, R.; Steckstor, D.; Büttgen, M. (2012). Everybody’s darling? The ideal marketeer from a stakeholders’ point of view. Marketing Review St. Gallen, 6, S. 22-26. Wiesbaden: Springer Gabler.

Frey, R. (2012). EndNote – oder: Literaturverwaltung einfach und praktisch [EndNote helps your dissertation]. In: Peters S. (Ed.): Gut beraten durch die Promotion. Wiesbaden: Gabler.

Frey, R.; Schwarzer, M.; Steckstor, D.(2012). Gerichtliche Sachkenntnis vs. Marketing-Fachwissen [Legal issues and empirical evidence on ambush marketing] NJW 1-2 2012, S. 16-17. Frankfurt: Beck.

Frey, R. (2011). Kundenzufriedenheit als Determinante der Mitarbeiterzufriedenheit und -bindung: Eine dyadische und experimentelle Analyse [Customer satisfaction as a determinant of emploee satisfaction and retention – a dyadic and experiemental analysis]. Wiesbaden: Gabler.

Frey, R.; Schwarzer, M.; Steckstor, D. (2011). Aktuelle Studie widerlegt Ansatz des BGH im „WM-Marken-Urteil [Empirical evidence blames highest court for deciding wrong on ambush marketing] Causa Sport, 03/2011, S. 303-304. Schulthess: Zurich.

Frey, R. (2010). The customer employee relationship revisited: A new perspective for human capital management? In: Vaiman, Vlad (Ed.): Talent Management of Knowledge Workers: Embracing the NonTraditional Workforce. : Palgrave McMillan.

Terjesen, S., & Frey, R. (2008). Attracting and retaining generation Y knowledge worker talent. In V. Vaiman & C. Vance (Eds.), Smart talent management: Building knowledge capital for competitive advantage. Cheltenham: Edward Elgar.

PUBLICATIONS UNDER REVIEW

Frey, R., & Ertz, E.: Does it pay off to play dirty? Effectiveness of sponsorship and ambush marketing. Psychology & Marketing.

PUBLICATIONS IN PREPARATION

Frey, R., Totzek, D., Maar, D. Customer orientation and personality in professional services jobs. Target Journal of Service Research. Status: Writing

Frey, R., Eilert, M., & Harms, P. Is revenge served ice-cold? Employee sabotage in service encounters. Target Organization Science. Status: Data Collection.

Frey, R., & Harms, P. Dark but bright? Analyzing the mediated and moderated effects of narcissism on success and satisfaction. Target Journal of Applied Psychology. Status: Writing

Frey, R., Harms, P. Narcissism as a social construct. Target Acdemy of Management Review. Status: Writing

Harms, P., Frey, R., Grijalva, E. Narcissism in Social Networks. Target Organization Science. Status: Data Analysis

CONFERENCE PRESENTATIONS

Frey, R., Ertz, E., Buttgen, M. (2015). Examining the effectiveness of sponsorship and ambush marketing. Paper presented at Winter Educators’ Conference of the American Marketing Association, San Antonio, TX.

Frey, R., Buttgen, M., Pietsch, S. (2014). Attracting and retaining professional services employees – The key role of training and development. Paper presented at the Academy of Managemetn Conference, Philadelphia, PA.

Frey, R., Buttgen, B., Finke, B., Pietsch, S. (2014). Retaining through training? Paper presented at AMA Servsig Conference, Thessaloniki, .

Mai, C., Frey, R., Buttgen, M. (2013). Differences in personality traits of CEOs in service and manufacturing firms. Paper presented at QUIS Conference, Karlstad, Sweden.

Mai, C., Frey, R., Buttgen, M. (2013). Personality traits of CEOs in service firms. Paper presented at Frontiers in Services Conference, Taipei, Taiwan.

Frey, R., Buttgen, M., Pietsch, S. (2013). Retaining talents for knowledge-intense services – The critical role of training and development. Paper presented at Frontiers in Services Conference, Taipei, Taiwan.

Frey, R. (2012). Customer satisfaction can do more – An empirical investigation of HR-related outcomes. Paper presented at 41st EMAC Conference, , .

Frey, R. & Bayon, T. (2011). The satisfaction mirror phenomenon revisited – How client satisfaction affects employee satisfaction and retention. Paper presented at Summer Educators’ Conference of the American Marketing Association, San Francisco, CA.

Frey, R. (2011). Can client satisfaction help retain professional services employees? A dyadic analysis. Paper presented at the Academy of Management Conference, San Antonio, Texas. Nominee for the William H. Newman Award.

Frey, R. & Bayon, T. (2010). The unattended effects of satisfying professional service clients. Paper presented at Summer Educators’ Conference of the American Marketing Association, Boston, MA.

Frey, R. & Bayon, T. (2010). Retaining professional services employees – Does client satisfaction make a difference. Paper presented at the SERVSIG Conference, Porto, Portugal.

Frey, R. (2009). Customer satisfaction as a determinant for employee satisfation and retention – A dyadic perspective. Paper presented at Frontiers in Services Conference, Honolulu, HI.

Frey, R & Steckstor, D. (2007). Retaining high potentials – A concept for successful retention strategies. Paper presented at the Australian and New Zealand Academy of Management, Sydney, Australia.

TEACHING EXPERIENCE

University of Nebraska-Lincoln (College of Business Administration)

Instructor for “Managing Behavior in Organizations” Fall, 2015 (undergraduate)

Instructor for “Service Management” (MBA) Fall, 2015

University of Hohenheim (College of Business Administration)

Instructor for “Management and Organizational Behavior” Spring, 2014 (undergraduate)

Instructor for “Introduction into Business Administration” Fall, 2014 (undergraduate)

Instructor for “Strategic Service Management” (Master’s) Fall, 2013

German Graduate School of Management

Instructor for HR and Organizational Behavior” (Master’s) Spring, 2014 Spring, 2013

Instructor for “Quantitative Research Methods” (PhD candidates) Fall, 2015 Fall, 2014 Fall, 2013 Fall, 2012

Instructor for “Marketing Research” (MBA) Spring, 2015 Fall, 2014 Spring, 2014 Fall, 2013 Spring, 2013

DIRECTED STUDENT LEARNING

Doctorate (advisor), Management (May, 2012 – present) Advised: Christian Mai (University of Hohenheim) Doctorate (advisor), Management (January 2014 – present) Advised: Elias Ertz (University of Hohenheim)

AWARDS AND HONORS

Nominee, William H. Newman Award, Academy of Management 2011 Nominee, Junior Scholar Award Commission Marketing 2014

UNIVERSITY SERVICE

German Graduate School of Management

Committee Member, Professorship of Supply Chain Management Spring, 2014

Committee Member, Post-Doc Positions Fall 2014

Chair of GGS Young Talent Award 2011-2015

PROFESSIONAL EXPERIENCE

Visiting Assistant Professor February, 2015 to Present School: University of Nebraska-Lincoln

Duties: Planned and conducted research, teaching Organizational Behavior & Leadership undergraduate (B.A.) and Service Leadership graduate (MBA)

Assistant Professor of Management April, 2011 to Present

School: German Graduate School

Duties: Planned and conducted Executive Education programs, conducted research, taught in the MBA and PhD program.

Persuing Venia Legendi (“Habilitation”) May, 2010 to August, 2010 School: University of Hohenheim

Duties: Planned and conducted research, taught in undergraduate and MBA programs, advised PhD students.

Research Associate August, 2003 to December, 2006 Company: Russell Reynolds Associates, Inc. Frankfurt & London

Duties: Assisted executive search consultants, identifyed prospective candidates, analyzed resumés, compiled reports.

Teacher April 2005-January 2007

Julius-Leber-Schule Frankfurt; 6-8 hours per week (English and Business Administration) REFERENCES

Dr. Marion Buttgen University of Hohenheim +49 (711) 459-22909 [email protected]

Dr. Dirk Totzek University of Passau +49 (851) 509-3260 [email protected]

Dr. Fred Luthans University of Nebraska-Lincoln (402) 472-2324 [email protected]

Dr. Siri Terjesen Kelley School of Business at Indiana University (812) 855-2769 [email protected]

Dr. Peter Harms University of Nebraska-Lincoln (402) 472-9171 [email protected]

LANGUAGES

English – fluent, contractual level German – native language

PROFESSIONAL MEMBERSHIPS

Academy of Management American Marketing Association (Services SIG)s

PROFESSIONAL SERVICE

Ad-hoc reviewer for Journal of Service Research Editorial coordinator for Marketing Review St. Gallen (2012)