THEBUSINESS THE INDEPENDENT MAGAZINE FOR DORSET, WEST HANTS AND SALISBURY

No. 190 OCTOBER 2015 Established 1994

Retail sales growth steady and jobs on the up Women in business

Delivering your news to business leaders for over 20 years FEATURING: BUSINESS NEWS | FINANCE MATTERS | LAW LINES | SPECIAL FEATURES For the latest news visit the website at www.bizmag.co.uk People 01202 233777 on the move bondwilliams.co.uk supported by Contents Eberspächer UK Close work High flying sales director Dorset Tourism Agency On the front appoints CFO Craig Lammiman from Poole Awards countdown apprenticeships Retail sales growth steady and jobs Eberspächer UK Ltd has announced has landed the top job as Sales 51 awards will be presented on the up – see page 18 the appointment of Steve Cranfield and Marketing Director with to Dorset’s leading tourism as the company’s new Chief Biggin Hill-based Oriens Aviation. businesses and individuals at this Financial Officer (CFO). The distributor for the Swiss year’s Dorset Tourism Awards 2 people on the move manufactured Pilatus PC-12 ceremony at The Tank Museum on business news Hospice welcomes executive aircraft, has just invested 15th October. 4 $14m to buy three of the 9-seat new recruits aircraft from the factory ready for Roofing specialist 10 the voice owners in 2016. 12 finance matters – Consumer power gives economic Apprentice of the Year growth a boost Lee Goddard and Seve Claydon 14 special feature – Hotel and restaurants Full service marketing agency, Close Brothers Invoice Finance, Intergage, has recently had its 16 company news part of Close Brothers Group Plc, seventh apprentice successfully has welcomed Steve Nixon as retailing complete his apprenticeship 18 Corporate Sales Director for the scheme and has started training South. 20 law lines – Workplace fatalities increase an eighth. Lewis-Manning Hospice in Rubicon expansion Lee Goddard, a former accountant, 22 network news Poole has announced two is the latest to complete his new appointments within its apprenticeship as a Client Services 24 property business – House price growth gathers pace in fundraising department. Support Executive. south west David James joins as Corporate Seve Claydon, from Bournemouth special feature – Working women Relationship Fundraiser and Elliotts, the south’s leading & Poole College, is now starting his 25 Megan Wilkins has joined the team Two Accounts and Audit Trainee’s at Inspire have been awarded the independent supplier of building apprenticeship and is determined as a Marketing and Fundraising 28 driving force – Britain’s thriving automotive industry Apprentice of the Year award. Emily Churchill and James Miller, have been products to the trade and public, to become a full-time employee in Assistant intern. completing their AAT training with Bournemouth and Poole College, has appointed a roofing specialist the marketing department upon Moore designers whilst working at the firm. at its new Christchurch branch. completion of his year. Laura Moore has joined the team The world’s best business at Janine Pattison Studios as a new SEARCH SELECTION ENGAGE EXECUTIVE JOBS brains reveal their route Landscape Designer. to success Rubicon Recruitment Group First apprentice for ‘Inspirational Gamechangers’ by Gerry Thompson welcomes Tina Flooks as Learning October 14th and David W. Mellor features 31 interviews with construction firm and Development Manager. Lunch, 12pm - 3pm the world’s leading entrepreneurs and business at the Italian Villa, Compton Acres, icons including Steve Jobs, Sir Richard Branson, Only the best £36.00 Per Person Arianna Huffington, James Dyson, Anita Roddick, Jimmy Wales, Jamie Oliver and Ben at Copycare yy BLOCKED DRAINS Our next Director’s lunch is on Wednesday October 14th 2015 and we Cohen. Over two-thirds of the book is driven yy DRAIN REPAIRS are delighted to have guest speaker Mark Constantine, CEO of Lush. by personal ‘access-all-areas’ interviews between the best brains Lush has it’s cosmetics Retail Headquarters in Poole where it was in business and the authors, covering the secrets of their success, key yy DRAIN JETTING originally founded in 1995. decisions they made and challenges they faced, and overcame. yy CCTV SURVEYS Packed full of practical advice, invaluable insights and top tips, this unique book highlights the lessons we can all learn from the icons of yy BATHROOM BLOCKAGES With an impressive turnover of £454m modern business. and pre-tax profits of £23.3m last year Lush Inspirational Gamechangers is published by Pearson and priced at yy FAST RESPONSE, NO is leading the way in retail success at home £14.99. L-r: Neil Cole and Toby Holdsworth CALL OUT FEE and internationally, as well as appearing in the Sunday Times 100 best companies to work for, For more information visit www.ftgamechangers.com A school leaver from Marchwood yy 24 HR EMERGENCY for the past 11 years. Mark provides interesting, in the New Forest has become SERVICE stimulating and thought provoking talks. Amiri Construction’s first Editor - Gill Bevis apprentice. Call: 0800 331 7733 Tel: 01425 471500 Toby Holdsworth will be kept We are expecting a large take up for this lunch E-mail: [email protected] | Website: www.bizmag.co.uk busy as he learns ‘on the job’. The Copycare has recently appointed 07891 486051 so please do book as early as possible. Published by The Business (Dorset) Ltd, company has recently announced Luke Best as Sales Consultant. 01202 489509 9 Gainsborough Road, Ashley Heath, Ringwood BH24 2HY over £13m worth of contracts The company is a well established For further information please contact us, gained within the education copier and printer supplier for www.drainandplumbing.uk 1 The Triangle The Business magazine is mailed free-of-charge to named business people within Dorset, West Hants Bournemouth and Salisbury. Recipients are occasionally contacted to maintain correct mailing details and to provide sector over the last few months in Ricoh and Lexmark and was BH2 5RY information regarding special features. Contact us to receive the magazine or to be removed from the SEARCH 01202 674488 mailing list on 01425 471500. southern England. Also confirmed recently awarded Ricoh Gold SELECTION ENGAGE [email protected] EXECUTIVE JOBS Opinions expressed within this publication are those of the contributors and not necessarily of the publisher. Every is a £3.9m office to residential Service Accreditation for its www.jobshopuk.com effort is made to ensure the accuracy of the contents of The Business, but legal responsibility cannot be accepted for errors, omissions or misleading statements. The Business is fully protected by copyright. Nothing contained within project in Southampton. excellent service backup this magazine may be reprinted or reproduced in whole or in part without the written permission of the publisher. © The Business (Dorset) Ltd 2015 All rights reserved ISSN 1354-3806

2 Visit www.bizmag.co.uk October 2015 October 2015 Visit www.bizmag.co.uk 3 business news sponsored by:

Wordcaster Public Relations WPR Business News Hamworthy Heating The Secret of Success is not to be a Secret shortlisted for award Tel 01202 874079 • [email protected] Publicity partnership celebrates 25 years Dorset’s enterprising women celebrated at Working Women’s Oscars Ferndown-based Wordcaster Media and Public Relations This year’s grand finale of the Venus The Venus Awards winners are: Kier Entrepreneur of the Year Award celebrates its 25th year as Tara Mussell (Flynn) – Ratio Awards in Dorset were announced at Dutton Gregory Small Business Award a successful partnership Exterion Media Marketing and PR Award Michelle Cheeseman – Munchkins Play Café run by husband and wife the Lighthouse Theatre in Poole on Sharon Canning – Move On Rentals Breeze Volkswagen Influential Woman team Gareth and Teresa Friday 18th September 2015. SMART Accountancy Business of the Year Award John. Although 25 years Award Competition has been fierce this year with a Gill Donnell – Successful Women Ltd makes the business one of Lisa Delahunty – Waste Management record-breaking number of nominations and Tigerlilly Nails New Business Award the longest established in Facilities Ltd applications across the 15 award categories in Oxana Ruckhaber – Minster Designs Bridal the region, the publicists Enhanced Director of the Year Award Dorset and with 5,862 votes cast in the three Boutique admit that most people are Annette D’Abreo – Ceuta public vote categories. Bournemouth University Inspirational Staff working on the new and improved production lines at Hamworthy amazed that their 32 year Rubicon Recruitment Employer of the Year Dubbed the ‘Working Women’s Oscars’ by Women Award Heating marriage lasted working Atlas Electronik – Russell Warren together for that length of Channel 4 and now in its sixth year, the Venus Emma Willis – Shine Cancer Support Hamworthy Heating has been shortlisted for a Wessex Region Gem of England Customer Service Award time. Awards goes from strength to strength in Desixn Digital Media and Online Business Engineering Excellence Award in the ‘Outstanding Project of the Year’ Wordcaster’s Teresa and Gareth John Lisa Pierson – Moving Forward ‘It’s a wonder she has not recognising and shining a light on the talents Award category. Bournemouth Echo Business Mother of the strangled me by now,’ admits Gareth. ‘As professionals we hope we make of enterprising women in our midst. Tara Mussell (Flynn) – Ratio The company’s recent factory reorganisation and continuous Year Award our success look easy but like anything it can be a bit “fraught”. We Over 400 guests revelled in the atmosphere Stewarts Garden Centre Lifetime improvement project is up for an award from the Institute of Mechanical Julie Cook-Hughes – SOS recruitment obviously do argue but this tends to be about the best way to handle a as they enjoyed entertainment from the Achievement Award Engineers. Heart Employee of the Year Award situation or a project for a client. We tend to arrive at the same place but fabulous all-female electric trio, Cordelectra, Barbara Cox – Nutrichef / BC Nutrition Ltd The finalists will be announced at a ceremony on 9th October in Caroline Swaine – InXpress UK Ltd by taking different, creative and complementary routes.’ whose orchestral sound added a great sense Playgolf Bournemouth Networker of the Year Winchester. A press release about their own business is a rare occurrence. Teresa of drama to the occasion. Barbara Fowler – MyBabyLog Ltd l www.venusawards.co.uk/dorset says that the last one they issued was in the mid-nineties: ‘We give the clients priority and do not want to be the type of PR company that promotes themselves more successfully than their clients.’ That client base includes a 22 year consultancy for Haskins Garden

Centres, nine years with the expanding PamPurredPets chain and seven years with Abacus the vehicle hire specialists and Castlepoint Shopping “ Park. The two decades have also seen them handle promotions for “ Timing, perseverance and ten years of trying will Noel Edmond’s Telly Addicts for his Unique group and a spell with Nigel Mansell’s Ferrari dealership. Aviation clients have included importers eventually make you look like an overnight success for Piper and Pilatus aircraft and Robinson and Agusta helicopters following Gareth’s ambition achieved to fly both planes and helicopters. They also managed the PR for Go Ahead bus group in the south, and Biz Stone Stagecoach Bus regional operations in Kent and southern England for over 10 years. Also three years of consecutive Pantos for the Mayflower Co-founder, Twitter in Southampton. Oh yes they did! So what advice would the couple give to anyone thinking of starting a business together? ‘As a business can require many long hours so try to work separately if you can at least for a few hours, or even a few days so that you have different things to discuss when you get to catch up.’

Local firm recognised at

national awards Enabling entrepreneurs Batchelor Electrical a Poole-based electrical contractor and solar PV Award-Winning Business & Tax Advisers to succeed specialist has been recognised as a finalist in a prestigious national solar award for its work on the Civic Centre Car Park at Poole. The T. 01202 717869 solar PV system installed by Batchelor Electrical has over 500 panels E. [email protected] www.inspire.uk.net and has help reduce Poole Council’s energy spend by up to 26% www.logiksystems.co.uk currently.

4 VisitVisit www.bizmag.co.uk www.bizmag.co.uk for the latest newsOctober 2015 October 2015 Visit www.bizmag.co.uk 5 Rita Mathews

business news Q&A

The Albion Growth Report has revealed that 61% New partner for The ‘quay’ to A new look for Frettens of small to medium-sized firms Tourism Awards communication A new bold identity has been plan to grow ‘dramatically’ or revealed for Christchurch law Bournemouth Tourism and ‘moderately’ in the next two firm, Frettens Solicitors. The Bournemouth Tourism years. Only 4% think they will The firm, established in 1978, Management Board has shrink or wind down. has waved a fond farewell to its appointed P-PR Media Solutions Jackie Phillipson and Richard Blunderfield distinctive navy fountain pen in As a firm of lawyers our job is to Linda Broomfield, Mazars as its new tourism partner in The New Forest Walking „„Bournemouth’s Best Night Out „„Bournemouth’s Best Breakfast favour of a modern, dynamic and help people to deal with divorce, National Minimum Wage, NMW is a legal charge of implementing the 2016 Festival will return this Award Award bright new brand. death, buying a house, selling right. It’s the minimum pay per hour Tourism Awards. autumn from 17th October to „„The Unsung Hero Award „„The Afternoon Tea Award Matthew Fretten, the firm’s a business, settling disputes in that employees are entitled to and all 1st November. The Tourism Awards, now court – all serious, potentially The newly proposed categories „„The Bar Personality of the Year Managing Partner, says, ‘We felt employers (unless specifically exempted) l entering their tenth year, distressing situations for clients www.newforestnpa.gov.uk/ are: Award our logo, which was introduced must comply, by law. From April 2016 celebrates the outstanding who need sensitivity and employers must pay the National Living walkingfestival „„Bournemouth’s Rising Star l www.tourism-awards.co.uk/ nearly 10 years ago, didn’t achievements of local expertise from their advisers. At Wage (£7.20 per hour) to all employees Award bournemouth accurately represent us as a Weymouth BID’s investment Bournemouth businesses, and aged 25 and over. NMW rates will still firm anymore. We have a young, Frettens, we believe in providing in Weymouth’s first ever month their contribution to the town, apply to those aged 24 and under. commercial and energetic culture down to earth, well-rounded long BIG Christmas festival, across all sectors of tourism and Support for new Childcare Bill Rita Mathews, Managing Director How is National Minimum Wage and a modern approach to legal advice from personable lawyers Q 4th-31st December, is set to the associated services. A third of SMEs in the south and of Poole-based translation (NMW) calculated? work, clearly distinguishing us so that clients achieve their goals entertain locals and visitors The awards launched in south west are in support of company Euro-Languages UK Ltd NMW is calculated by reference to an from some of our competitors. We and attain a brighter outlook. We A with a 21-day programme of September with a new stand- government plans to double free has announced the expansion employee’s pay reference period (PRP) i.e. wanted our brand to be vibrant wanted to reflect our approach in normally either weekly or monthly and activity and Weymouth’s first alone website, the ceremony will childcare for three and four- of its live interpreting services to and distinctive reflecting our the look of our office, website and based upon the number of hours worked real ice rink. take place on 25th February 2016. year-olds, according to the Close translate between English and all our materials which has led us during that pay period. For monthly paid team of expert lawyers and the staff, special care needs to be taken in Jackie Phillipson of P-PR Media Brothers Business Barometer survey, the major European languages. The latest regional clients we represent.’ to this new bold identity for the thirty one day months where, if it includes Solutions said, ‘We are thrilled June 2015. Multilingual Rita says that the only four week ends, the employee may be trade statistics published Marketing Manager, Laura firm.’ to be given the opportunity to The research gauges the opinion growing number of businesses In January, the firm also invested working more hours for the same amount by HMRC have shown Balmer, explains the ethos behind of monthly pay – particularly if they are also deliver these highly respected of SME owners and managers exporting products and services encouraging signs for trade the new look, ‘Many law practices in refurbishing its offices in expected to work weekends. awards. We are a local business across the UK and Ireland. is increasing following the within the region, with the present themselves very formally Christchurch to offer clients a Q Does NMW just apply to people and we are proud of what the The Childcare Bill, which was launched on 25th August this year, states austerity years and demand south east now contributing to and conservatively making it very modern light environment to who are paid on an hourly basis? area has to offer. Bournemouth that plans to increase free childcare from 15 to 30 hours a week, will be has already doubled this year 14% of all exports from the UK difficult for clients to differentiate meet and discuss issues in. A No, NMW applies to everyone, including is a major tourist and regional brought forward to September 2016. compared to 2014. weekly and monthly paid employees. – the highest exporter amongst between firms in the market. l www.frettens.co.uk destination for leisure, ‘We have been busy with varied Employers need to take special care in all the UK regions. assignments from supporting firms where there is a ‘long hours culture’. It entertainment, culture, sports doesn’t matter that their ‘official’ hours might Britain’s largest and recreation. The area offers a exporters at exhibitions to Young Wiltshire baker is the industry’s be 9 to 5 – if the pay they receive for the independent ship repairer fantastic mix of hotels, cafes, bars QUICKSTOP interpreting at site meetings PRP when divided by the hours they have on foreign construction sites, new national Rising Star worked in that PRP is less than the NMW, Burgess Marine has secured a and restaurants, as well as seven then the employer is in breach of the NMW. and at transport hubs,’ said substantial winter refit on-board miles of golden beaches, beautiful BODYSHOP Q What happens if I don’t pay my Lord Sugar’s new superyacht, gardens and endless countryside. Rita. ‘Sometimes we are on staff NMW? location with a client for weeks MY Lady A, at its ship lift facility The Tourism Awards are an A NMW compliance is policed by HMRC. in Portchester. opportunity to celebrate the stars y to ensure that there is no Where it is found that NMW has not been of local businesses and recognise yAutomotive Repairs miscommunication between paid, the employer is ordered to pay the The Solent Local them and their customer.’ employee the arrears, taking into account the outstanding efforts and yyMotorbike Paint Work the time over which the underpayment Enterprise Partnership contribution given in this great l www.eurolanguagesuk.com has occurred. The employer will also be has awarded the latest annual cosmopolitan town. Entering and charged a penalty and their name and contract to run the Solent yyClassic Motorcycle details of their offence will be published being a winner or a finalist in the (a list of those ‘named and shamed’ is Growth Hub’s ‘one-stop-shop’ awards will be a great way to kick Restoration Specialists Julia’s House published each month). to Hampshire Chamber of start the 2016 Tourism Season.’ Currently the penalties imposed are equal to Commerce. announces site 100% of the arrears (although this is halved The proposed 2016 award yyInsurance Work if the payment is made within 14 days) but of Wiltshire the government has recently announced Shoppers in Poole are categories will include: „„The Family Eating Experience yySmart Repairs plans to double penalties for non-payment set for good health as the hospice L-r: Mike Holling, Nathan Giles and Claudia Winkleman and potentially disqualify employers who Award Dolphin Shopping Centre has Wiltshire Council has accepted A young Wiltshire baker, who started out in life wanting to be a builder, deliberately default from being a company „„The Education Award yyFree Estimates director for up to 15 years. The maximum announced the opening of its an offer on two disused office has been given The Rising Star Award at the Baking Industry Awards penalty will remain at £20,000 per worker. „„The Great Time Out Award latest retailer Holland & Barrett. buildings which it owns in 2015 – the industry’s equivalent of the Oscars. TOP TIP: HMRC are currently running „„Transport Delivery Award yyPrestige Cars Devizes. Although in need Nathan Giles, who is a New Product Development Technologist a NMW campaign, which provides an The Manpower „„The Creative Concept of the opportunity for employers to check that yyScratches & Dents of conversion and complete with the UK’s largest organic baker, Nicholas & Harris in Brunel Road, Employment Outlook Year Award they are complying with NMW and, if they refurbishment, the properties Salisbury, beat off stiff competition from the upper crust of the British are not, they can ensure that any arrears Survey has revealed that „„The Small Hotel Award are in a central location, baking industry to capture the award which recognises emerging talent. are paid back. hiring intentions in the south „„The Large Hotel Award making them ideal for the new His achievements were recognised in front of more than 800 industry To find out more about National west have dropped to +2% in „„ The Specialist Dining 16 Thorne Way, Three Legged Cross, hospice. Work will begin as guests at a gala awards ceremony at London’s Park Lane Hilton, as he Minimum Wage, contact Linda the run-up to Christmas, from Experience Award Wimborne BH21 6FB soon as planning permission was presented with the award by television presenter and star of BBC’s Broomfield on 01202 680777 email: +9% in the third quarter of „„The World Cuisine Experience has been granted. Strictly Come Dancing, Claudia Winkleman, and Mike Holling, Executive [email protected] 2015. Award 01202 821489 • 07870 247451 Director of the award’s sponsor, Craft Bakers Association.

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Poole company named official Borough of Poole Council rewarded supplier to the Sahara Force for small business support India F1 Team Government support for local businesses is David Cornell, Chairman and Founder of BOFA International with sons vital, and councillors Christian (left), Lawrence (right) and James Robinson, PcW, pictured in and officers, involved in 2013. economic development, from Dorset were brought Poole-based world leader in together for the annual £23m management buyout Federation of Small A Dorset business which has become a world leader in fume extraction Businesses (FSB) Small technology has been bought by its management in a £23m deal. Business Friendly Awards. National Minimum Wage and BOFA International began life in founder David Cornell’s double garage These awards identified National Living Wage in 1987. The Creekmoor-based company now employs more than 160 the best small business Ken Moon, FSB Wessex Regional Chair friendly initiatives presenting the awards to Cllr Janet Walton, people and has an annual turnover of £16m. Leader of Poole Council As many employers are aware, the National Minimum undertaken by the region’s The business designs, develops and manufactures extraction and Wage increases on 1 October each year, and this year Racing driver Nico Hulkenberg from the Sahara Force India Formula 1 filtration equipment for a wide range of industries, including electronics, local authorities, which have benefited the county’s small businesses. Team, racing in Monza Although other councils were recognised with highly commended sees the biggest increases for seven years. The adult rate laser engraving and marking, pharmaceutical, printing, dental and (for those 21 and over) will increase by 3% to £6.70 per Telecommunications firm VoIP Unlimited has announced the beginning beauty. All its products are made in the UK with over 80% exported to initiatives, the Borough of Poole Council was rewarded for its ongoing hour; the development rate (ages 18 to 20) rises from of an official supplier relationship to Sahara Force India Formula One more than 100 countries worldwide. It received the Queen’s Award for support for small businesses. £5.13 per hour to £5.30; young workers (aged 16 to 17) Team. Enterprise in 2012. Most Innovative ‘Small Business Friendly’ see an increase to £3.87 per hour; and apprentices see Sahara Force India is an up and coming Formula One team competing The £23m management buyout was supported by private equity firm Programme, Project or Campaign the biggest rise of 20%, taking them from £2.73 per hour in the FIA Formula One World Championship, which is regarded as LDC Partners which is part of the Lloyds Banking Group. The award went to Borough of Poole Council for helping to address to £3.30. the pinnacle of world motorsport. Since 2008, the team has grown in Dorset commercial law firm Steele Raymond and chartered economic issues affecting the borough, and in particular the support competitiveness and established its reputation as a genuine podium accountants and business advisers Princecroft Willis (PcW) advised the offered to the small independent businesses within the retail sector. In addition to minimum wage rates, the government is also contender. selling shareholders. In partnership with the Poole Town Centre Management Board, the The partnership will see VoIP Unlimited deploy an Ethernet solution David Cornell, who was BOFA International’s Chairman, will retire but introducing a National Living Wage from April 2016 for council created a suite of projects to help small businesses and town across Sahara Force India’s multiple locations, providing the team with a his son Christian, previously Production Director, is staying with the workers aged 25 and over. The first premium will be set at centres in the borough including Small Business Saturday, Mystery single, secure and scalable platform. company as a shareholder. 50p per hour, meaning that from April 2016, the minimum Shoppers, Independents Day, the introduction of pop up shops and also wage for workers 25 and over will be £7.20 per hour. The part-funding of the Driving Urban Enterprise (DUET) scheme to help National Living Wage will continue to increase in April each residents from deprived areas start-up businesses. year, with the plan of reaching £9 per hour by 2020. Best All Round Small Business Friendliness THEBUSINESS Borough of Poole Council was presented this award for its continuing The government has also now announced new measures being THE INDEPENDENT MAGAZINE FOR DORSET, WEST HANTS AND SALISBURY commitment to support business. The council currently offers a wide implemented, with the intention of improving compliance with range of initiatives designed to help local SMEs, including ‘New in the regulations, although no commencement date has yet SPECIAL FEATURES Business’ Courses, support for the Dorset Growth Hub, the relaunching been published. These measures include doubling the financial CLUTCH & CAMBELT of the Dorset Engineering and Manufacturing Forum (helping over 200 penalties for non-payment, meaning 200% of arrears will be NOVEMBER/DECEMBER 2015 SPECIALISTS engineering companies across Dorset), the production of the Poole due (although this will be halved if the employer pays within – copy by 19th October Car – Van – Truck & HGV Repairs Business Directory, and the creation of a business support and advice 14 days), and introducing a penalty disqualifying an individual Christmas Planner • New Business brochure which is a one-stop shop for business support in Poole. 24/7 Customer Vehicle Support from becoming a company director for up to 15 years due Workshop or On Site Repairs • Full Mechanical Repairs Manufacturing and Engineering to non-payment. There will also be a dedicated team set up Engines & Transmissions • Marine Engines Repaired Interior Design • Communications Barker’s laundry is fit for a Prince within HMRC tasked with pursuing the most serious cases. Drive Line Repairs • Pre-Safety Checks A Bournemouth-based firm The team will maintain the existing powers to name and shame JANUARY/FEBRUARY 2016 has become one of only 160 Auto Electrical Diagnosis & Repairs – copy by 27th November employers, impose penalties of up to £20,000 per worker, and Mobile Truck Tyre Repairs/Service companies in the world to refer cases to the CPS. All Plant Repairs • Maintenance & Service Records Winning Work (New contracts and awards) receive royal approval, for Welding & Fabrication The Entrepreneur • Employment Review • Training Talk supplying a high quality The regulations governing minimum wage have been around Modification to Plant (ie buckets etc) Security at Work • BH Business (News from the BH postcode area) laundry service to the family for some time now, but employers still fall foul of their home of the Prince of Wales. Dedicated & Secure Workshop obligations, and with the government cracking down on non- Local laundry and dry payment, any error could prove costly. Mail your leaflets with this cleaning service, Anthony A. magazine from £200 + V A T Barker Ltd, better known as the Barker Group, has been For more information call 01425 471500 or awarded a Royal Warrant for its services to His Royal Highness The Prince e-mail [email protected] of Wales. 01202 922345 | 07544 560 550 Royal Warrants are granted to individuals or companies who have Please contact Catharine Geddes, Partner, on 01202 786148 8 - 12 Alder Hills, Branksome, Dorset BH21 4AL supplied goods or services for more than five years to the Queen, the Visit the website www.bizmag.co.uk [email protected] | www.lesteraldridge.com WWW.HEAVYOILCOMMERCIALS.CO.UK Duke of Edinburgh or the Prince of Wales. The highly-prized Warrant demonstrates excellence and quality.

8 Visit www.bizmag.co.uk October 2015 October 2015 Visit www.bizmag.co.uk 9 the voice Disillusioned with your Investment and Shock announcement for solar energy Are PCs ‘simple’? sector will hit Dorset businesses Pension adviser?… The solar energy sector has invested heavily in the sector and been left reeling following the the future of their businesses. Department of Energy & Climate This investment will include Change’ shock announcement technology, training, products, …Don’t despair, there is a solution! Have your to cut the Feed in Tariff (FIT) by staff, facilities, marketing – and 87% from January 2016. The they will most certainly feel the say on new subsidy has been awarded to rug has been pulled out from planning homeowners and businesses alike beneath their efforts. The industry that invest in solar energy for the employs in excess of 30,000 Our Investment and Pension specialist, Martyn Charlwood, talks us through the policies for the generation of their electricity individuals directly in the UK, not since its launch in 2010. to mention those businesses that Nigel P. Hedges benefits of Discretionary Investment Management. New Forest Even though the installation will indirectly be involved. I was They say, ‘change is good’. Well, only The New Forest National of a solar energy system will still shocked at this announcement; as if you’re stuck at a parking machine It’s no secret that successful investment best Advisory service suffers from the drawback of needing to seek Park Authority is asking for see a significant reduction in the are the companies I have spoken and your mobile phone won’t people’s views on the future cost of electricity, the proposed to that are affected from across connect with the voice recognition management relies heavily upon market the investors approval every time changes are recommended. The role of planning as it updates cut from 1st January 2016 will our county. software for your ‘cash free’ parking. timing. Being able to read markets and process itself takes time and of course there is a possibility that its local planning policies. inevitably have a direct impact on For homeowners this will Apparently, all our lap tops will only execute trades swiftly can hugely increase the investor cannot be contacted. By the time the advice has been With recent changes in the take up of the technology and represent a proposed subsidy last a couple of years so the cleverly the bottom line of investments and equally, given and agreed the moment may have passed with the investor national policies and the therefore jobs across the sector reduction from the current built in obsolescence will see us substantially minimise losses. With this having either lost out on a buying opportunity or been unable to experience of using its first and in Dorset. 12.47p per kilowatt hour to 1.63p forking out big money at predictable in mind investors need to be confident their investments are rapidly exit a falling market. set of policies over the past Lynda Daniels, Editor of Green come January 2016. ‘The rush intervals. That is of course if you’re five years, they are now Business Dorset, ‘Once an for installations to be completed not ‘CryptoLocked’ or ‘infected’ by managed to the extent they will benefit from either scenario. Discretionary Investment Management however is undertaken being updated. incentive has been put in place before the reduction has already one of the 1,500 ‘bugs’ that are Sadly, it’s not uncommon to find investors whose portfolios have by highly qualified individuals who agree with the investor at This initial stage of public it is even harder to promote a begun,’ added Lynda Daniels. sent out EACH DAY to cripple your received very little (if any) active management, who have held consultation is a chance for product once it has been taken ‘This puts an enormous pressure outset to undertake the buying and selling of investments on their keyboard world interface and/or underperforming funds for years and where growth and income people to say what they away again, or as good as in this on suppliers and installers alike. your vital business comms channel. behalf. This mandate provides the Investment Manager with the think are the main planning opportunities have been missed. case. The industry was well aware And you have to wonder what Modern technology was created to freedom to react to, and take advantage of, changes in markets issues facing the New Forest the subsidy would not remain message this sends out to the rest assist us but now everyone wants to Advisers or Wealth Managers overseeing an investors’ portfolio very quickly, often at the press of a button to either capitalise upon and how these could be in place indefinitely, however, of the World when it comes to steal your money and your identity. addressed. based on an expected phase out the UKs commitment to Climate So, my message this time? Talk to will operate under either an ‘Advisory’ or ‘Discretionary’ or safeguard the investors monies. It is estimated that less than To start this process off, the strategy, private companies have Change.’ the experts, local guys you can trust, arrangement and there are distinct differences between the two. 2% of IFAs possess the qualifications, authorisation or experience authority has identified a to get you back up and running to offer an in-house Discretionary Investment number of key issues which after your digital world has crashed With an ‘Advisory’ service the Adviser has the responsibility service. Those who have experienced inferior it believes this new local Driving change for business rates and evaporated. Built-in resilience, of reviewing investments and communicating appropriate investment returns may want to consider the plan should look at to help I’m pleased to report that Poole holding everything ‘in the cloud’ or recommendations. It is important the investor is aware of how guide new development and alternatives. Chamber of Trade and Commerce just keeping it on bits of paper in an often this is undertaken e.g. daily, monthly, annually etc. Even the protect the internationally- is making great strides in its old shoe box, whatever works for you important habitats of the development. I guess. New Forest under the themes We’re delighted to announce But even with trusted techy advice, of: that Hot Radio and The Dolphin are most of us savvy enough to „„Natural environment Centre have become our most pilot the language? When operating Top Tips for Savvy Investors About Martyn Charlwood „„Built environment recent Patrons. Keep an ear out programs have their ‘support’ „„Communities for our advertising on Hot Radio discontinued, we all have to endure Always seek advice from an independent Martyn is the Managing Director of „„Economy and keep your eyes open for ‘change’…and all the buttons and Financial Adviser Charlwood IFA, one of the region’s „„ Transport and access activities that we’ll be sharing all the familiar screens disappear most respected and astute Wealth As part of this initial with The Dolphin Centre. to be replaced with bland anodyne Roger Williams Select an Adviser experienced and qualified to Managers who look after those with consultation, the authority We will have a new website facsimilies which we grew to love. is also inviting landowners live shortly which will which Poole needs to apply for One can detect an inexorable drive maximise returns and add value, not just a cost investible assets of £250,000 plus. and others to submit sites incorporate a member access resources on local initiatives. by the writers of these whizzy ‘new’ that they would like to area for marketing and business I’m keen to hear of any business programs to guide you towards Seek a transparent and competitive charging Contact Charlwood IFA be considered for new connection purposes along with rate issues which you may have buying something you don’t want or structure development and which member offers and promotions. had trouble with where local even thought you needed. on 01202 768512 or could then form part of the Thinking of commercial funding could have helped. So The techy geeks designers have Remember! ‘Good advice is a great investment’ visitwww.charlwoodifa.com charlwoodifa.com final plan. issues, business rates is one please write to me as, with the always believed ‘less is more’ but The deadline for comments that consistently draws help of Borough of Poole, I am their light touch sees most of us is Friday 23rd October 2015. criticism. Consider that well determined to drive significant groping around in the dark. To view the local plan in excess of 60% of Business change on this important issue. After all, if they made it SIMPLE consultation document and Rate contributions made to the Correspondence should be we’d see the truth behind the fill in the comments form, Borough of Poole is transferred to directed to Emperor’s new clothes! visit www.newforestnpa.gov.uk/ central government, this is then [email protected] Nigel P. Hedges, Are your investments and pensions working for you?… localplan redirected as a funding pot to Roger Williams the small voice of business …Allow us to propose an alternative

10 Visit www.bizmag.co.uk October 2015

charlwoodifa charlwoodifa Ltd Tel: (01202) 768512 35 Seamoor Road, Fax: (01202) 763301 Westbourne, Email: [email protected] Bournemouth, BH4 9AE Web: www.charlwoodifa.com

Charlwood IFA is a trading style of Charlwood IFA Ltd which is authorised and regulated by the Financial Services Authority. Charlwood IFA Ltd is Registered in England; Registered No: 04820268. Registered Address: As above

charlwoodifa charlwoodifa Ltd Tel: (01202) 768512 35 Seamoor Road, Fax: (01202) 763301 Westbourne, Email: [email protected] Bournemouth, BH4 9AE Web: www.charlwoodifa.com

Charlwood IFA is a trading style of Charlwood IFA Ltd which is authorised and regulated by the Financial Services Authority. Charlwood IFA Ltd is Registered in England; Registered No: 04820268. Registered Address: As above finance matters

Consumer power gives economic growth a boost Grant Thornton closes 18 deals as But cracks are forming as business confidence suffers drop for fifth consecutive month and manufacturing confidence lowest M&A market hots up for nearly three years A post-election boost has helped robust growth in the latter part of the world, hitting their core future must be squashed. Now drive a busy summer in the deals 2015. Strong consumer spending, markets. is not the time to cut household market, with the corporate finance chartered accountants & chartered tax advisers enabled by rising wages and near- Commenting on the findings, spending, the very thing driving team at business advisors Grant we go further zero inflation, is the driving force Malcolm Thixton, Partner and economic growth, or to introduce Thornton’s Southampton office behind this. Head of BDO in Southampton, moves that will strengthen reporting a significant upturn in But cracks are emerging said, ‘While the expected the pound further and hit our activity. in the longer-term outlook. continued economic growth is exporters. The firm, rated number one in BDO’s Optimism Index suffered encouraging, falling business ‘We cannot rely on consumer the UK by Experian Corpfin for the a sharp drop to 101.9 this confidence suggests we’re spending and services in the last three years on the basis of deal month, down from 103.3. This approaching a turning point in long-term. Policy makers must volumes, completed 18 transactions is a fifth consecutive monthly the economy. focus on steps to rebalance the around the country over June, July Supporting businesses with drop in business confidence ‘Policy makers cannot ignore economy and give support to and August. Malcolm Thixton demonstrating that companies this, otherwise they run the risk manufacturers and greater wealth The total value of the deals was international interests Paul Stout Economic growth is expected to are concerned about their of an economic slowdown. Any creation in the central south and £426m. By sector, business support continue throughout 2015, but a prospects beyond 2015. rumours of a rate rise in the near away from the city.’ services, consumer products, and technology were the most active. Although Taylorcocks is based in the UK, we are one of the founding sharp drop in business confidence Manufacturers are particularly Some 39% were cross border deals, facilitated by Grant Thornton’s members of a global accountancy network called TGS Global, suggests that the current concerned, recording their Excellent prospects global network. enabling us to offer specialist services with a global perspective These included the team advising on the sale of Andover-based momentum is under threat, lowest level of confidence – 86.2 Saffery Champness in – see www.tgs-global.com. With access to in-country experts in Croydex Ltd to Norcros Plc, and the sale of Vetswest, the veterinary according to the latest Business – since November 2012. This is Bournemouth has welcomed Europe, the Americas, Asia-Pacific, the Middle East and Africa, we dramatically below the 95 mark Nigel Ballard to the company as buying group to MWI, the largest veterinary wholesaler in the US. Trends report by accountants can meet the accountancy, audit and tax needs of businesses with which indicates growth. Senior Manager, Audit. A further stand-out deal in the period was Grant Thornton advising and business advisers BDO LLP in international interests. We offer advice on cross-border taxation Exporters, already pressured Nigel, who previously worked London-based Global Group (UK) Ltd, a healthcare business specialising Southampton. and provide support to UK businesses looking to expand overseas, by the continued strength of the at Mazars, is joining Safferys in locum doctors in UK and Ireland, Australia, New Zealand and Canada BDO’s Output Index increased as well as to foreign businesses planning on venturing to the UK. marginally to 104.5 from 104.4 pound, are increasingly nervous at a time when it is enjoying on its £37m sale to Impellam Plc. ‘A year ago it felt like the starting gun of the recovery had been fired this month, indicating that that economic turmoil in China continued growth in the In fact, whatever the nature of your business or industry – and but then the election slowed things down,’ commented Paul Stout, a businesses expect continued will start to affect growth around Bournemouth and Dorset area. Nigel Ballard whatever the size of your operation and your vision for its future director in Grant Thornton’s national corporate finance team. ‘There’s growth – we will have expertise to support you every step of the been a collective sigh of relief that it’s out of the way. People are in the way. There may be more issues to consider than you realise when mind-set to do deals. The turmoil in the equity markets at the moment planning to expand your business beyond its domestic territory: doesn’t reflect the M&A reality that deal flow is strong and pipelines are good. There remains a mountain of cash on corporate balance sheets yy what’s the most tax efficient business entity for you to adopt? that needs to be deployed and the debt markets are highly liquid again for the right leveraged deals. Searching for organic growth on global yy how should you best manage the tax implications of each markets is still quite challenging for lots of businesses. That reality is jurisdiction – and avoid the perils of penalties like double making boardrooms look more aggressively at strategic acquisitions.’ taxation?

yy what other regulations or barriers are in place? Number of inheritance tax bills jump yy should you be seeking a local agent or venturing forth alone? Taylorcocks is experienced in helping businesses from a range of „„South west has most inheritance tax bills outside industry sectors manage moves in and out of the UK cost-effectively, London and south east with our comprehensive, prompt and proactive advice. If you run „„Cornwall tops IHT hotspot list but smaller areas post a UK business and are thinking of expanding overseas, please get large numbers in touch and find out how we and other TGS Global member firms „„Poole had more tax bills than Manchester and can help you. Liverpool combined The number of families facing Inheritance Tax (IHT) bills in the south west has leapt by 10%, according to analysis of national For more information, please contact statistics by financial services firm, NFU Mutual. Steve Beaumont on 0370 770 8111 or While larger local authorities Cornwall and Wiltshire topped the email [email protected] list of IHT hotspots in the region, smaller areas, such as east Devon and city of Bristol also featured high on the list. National figures for the 2012-13 tax year, released this July, show Taylorcocks, 4 St Stephen’s Court, IHT bills have not only increased in number but have also grown in 15-17 St Stephen’s Road, Bournemouth BH2 6LA size to more than £170,000 on average. www.taylorcocks.co.uk

12 Visit www.bizmag.co.uk October 2015 October 2015 Visit www.bizmag.co.uk 13 hotel and restaurants Big presence at Venue Expo 2015 shows Bournemouth does it better NEW Business Events Bournemouth and four hotel partners meeting rooms to accommodate a total of 200 delegates and a car MICHELIN GUIDE exhibited for the first time at this new show, against the park with 80 spaces. Delegates also have access to hotel’s indoor There are 15 new One Stars and two new backdrop of a new website designed to make the search for pool, high-tech gym and health spa. The Hallmark has two sister Two Stars in this year’s guide. The new Two venues and accommodation a quick and simple process. hotels, the Carlton Hotel and East Cliff Court, creating a combined Stars are both Japanese restaurants: Araki New menu tempts the taste buds venue space of 19 meeting rooms and 26 bedrooms. and Umu. ‘Business confidence is at an all-time high in Bournemouth, and the „„Bournemouth Highcliff Marriott Hotel. From strategic planning to town is shaping up as one of the most desirable and best-equipped ‘It is a great compliment to London that at The Rivers Edge gala dinners, team building to large conferences, this 160-bedroom, event destinations in the UK,’ says BH Live Director of Venues, Pat Coyne clifftop hotel combines coastal ambience and luxury accommodation when Sushi Master Mitsuhiro Araki closed The Rivers Edge Restaurant at the Legacy Rose and Crown Hotel on on behalf of Business Events Bournemouth. ‘This is a great opportunity with business-grade services, vibrant cuisine and eleven, flexible his Three Star counter restaurant in Tokyo it Harnham Road, Salisbury has launched its new menu, created by long- for us to introduce ourselves to a new business audience and meeting spaces to accommodate between 10 and 500 guests. was because he wanted to come to the UK standing head chef John ‘Toby’ Tobin and his team of dedicated chefs. demonstrate the fantastic range of venues, accommodation and services „„The Marsham Court Hotel. An 87-bedroom, full service hotel to challenge himself in a different culture,’ New dishes to the menu line-up include seared scallops with bacon that we have available for organisations of all kinds.’ with nine individual meeting, conference and banqueting suites. said Rebecca Burr, Editor of the Michelin and shallot puree to start, followed by pork belly with sweet potato To demonstrate the key strengths of the partnership and Refurbished in 2011, the clifftop hotel offers a modern and vibrant Guide. ‘Umu is a very different style of mash, crackling and Jack Daniels sauce and lemon posset with fennel biscotti to finish. Bournemouth’s rich choice of accommodation, venues and local atmosphere. Ideal for groups of any size, larger clients may book the Japanese restaurant – chef Yoshinori Ishii The hotel was recently awarded the TripAdvisor Certificate of attractions, four top hotels joined Business Events Bournemouth on entire hotel for several days to run for in-house training, seminars, and has steadily been improving the food and Excellence for the third year in a row in recognition of its commitment the Venue Expo stand to keep Bournemouth on the radar of a wide, UK team building events, all under one roof. he has taken it to a whole new level.’ to hospitality excellence. audience. Business Events Bournemouth has launched a new website providing a The new One Stars in London include Call 08444 119 046 to make a reservation. „„Bournemouth Hilton and Hampton by Hilton. The new complete guide for organisers and delegates to find their way around Lyle’s, Bonhams, Portland and the Dining 172-bedroom, four-star Bournemouth Hilton rises eight storeys to Bournemouth’s many venues, hotels and attractions, and book facilities Room at the Goring, and in Leeds there’s a FROM SCOTLAND TO DORSET the stunning Sky Bar L8, with a rooftop panorama taking in the town and accommodation online. Star for The Man Behind the Curtain. What is the link between selling stamps in the remote Scottish Highlands to pulling pints in a Dorset and the whole of the bay. Event space includes a ballroom, executive l www.businesseventsbournemouth.org.uk The Michelin Guide Great Britain & Ireland village? lounge, eight meeting rooms and a 24-hour business centre. At the 2016 is published priced at £16.99. It’s all about the local community, says Marcel Gommers, the new landlord at the Royal Oak in 120-bedroom Hampton by Hilton next door, state-of-the-art accessible The guide is also available as an iPhone facilities are a star feature. A number of standard rooms have been The Marsham Court Sunday Carvery Drimpton. The former village sub-postmaster in Cromarty and his wife Kitty are the new friendly faces is back from the 4th October 2015 app, which allows users to instantly behind the bar at the pub, which is owned by Palmers Brewery. upgraded to include a lowered bed, large roll-in ensuite shower, find and book Michelin recommended accessible bathroom fixtures and fittings, and extra-wide doors. 2 Courses + coffee £13.95 3 Courses + coffee £16.95 The Gommers are freshening the pub, beer garden and skittle alley. The kitchen is Kitty’s domain PLUS – a free bottle of wine for tables of 4 adults with this advert. restaurants via a reliable and easy-to-use and a light lunch menu is on offer, with a traditional Sunday lunch and a choice of evening meals „„The Hallmark Hotel & Spa. After an £1.8m refurbishment in 2009, Call to book 01202 552111 l www.marshamcourthotel.co.uk online service. from Tuesday to Saturday as well as coffee, tea and cakes. this is now a 4-star, 78-bedroom contemporary hotel with five

GET THE PARTY STARTED THIS CHRISTMAS AT THE BOURNEMOUTH HIGHCLIFF MARRIOTT. LA MAMMA restaurant Christmas Joiner Party Nights Friday 4th, Saturday 5th, Friday 11th & Saturday 19th December

Celebrate the festive season in style with a dazzling variety of food handcrafted using the finest seasonal flavours and a sparkling mix of entertainment. From only £35.00 per person, enjoy an apéritif on arrival, three course festive dinner with tea or coffee to finish and a disco. PARTIES 2015 Suitable for small and large groups. Our party nights Disco Diva Night include a 3 or 4 course meal, hats, crackers, novelties Thursday 10th December and disco until 1.15am. Dig out those dancing shoes and get ready to dance the night away to those classic disco Additionally our fun Casino Theme Nights include tunes. Only £35.00 per person for an apéritif on arrival, three course festive dinner with tea Celebrating our 41st Birthday or coffee to finish and a complimentary photo booth to make it a night to remember! everything our Party Night does and more: Established in 1974, this friendly, family restaurant offers a relaxed atmosphere • Blackjack Table • Roulette Table and great food for the whole family. Typical Italian cuisine, with an emphasis A Night With The Rat Pack • Professional Croupiers • Novelty Money on fresh produce, pizza, pasta, meat, fish and vegetarian dishes as well as Wednesday 16th December comprehensive daily specials. So if you’re looking for something Celebrate with an evening of glitz and glamour whilst listening to the smooth sounds of the di erent then book now Certificate of Excellence LIGHT LUNCH nine piece live Rat Pack band. For only £48.00 per person, enjoy a glass of fizz and canapés 2015 Winner to avoid disappointment. OFFER on arrival, three course festive dinner with tea or coffee to finish and live music. A takeaway service is available For full details request • Daily Echo Best Of The Best Winner for Family Dining 2003 £6.95 To book or for more information, please call 01202 200813 or visit A Christmas Events brochure today. • 2004 2006 2007 Best Restaurant 2010 ANY PIZZA OR BournemouthHighcliffMarriott.co.uk/Christmas • Christchurch Food and Wine Festival, Best of the Best Awards, Winner, Best Italian 2011 PASTA Book now call For Families, Parties, Romance or that “Special” occasion. CHRISTMAS PARTY MENUS AVAILABLE BOURNEMOUTH HIGHCLIFF MARRIOTT HOTEL 01202 552262 RESERVATIONS NOW BEING TAKEN St. Michael’s Road, West Cliff, Bournemouth, BH2 5DU Opening Times: Open 12 noon–2pm & 6pm–10pm (10.30pm Friday & Saturday) T. 01202 557702 | W. BournemouthHighcliffMarriott.co.uk Priory Road, Bournemouth BH2 5DH Sunday evening Open 6pm–10pm. Closed Mondays Bournemouth Highcliff Marriott Hotel | @BmouthMarriott [email protected] www.trouvillehotel.com 51 –53, Bridge Street, Christchurch BH23 1DY – NEXT TO CIVIC CENTRE CAR PARK © Marriott International 2015. Terms and conditions apply. Booking is essential and is subject to availability. DrinkAware.co.uk 01202 471608 www.lamamma.co.uk

14 Visit www.bizmag.co.uk October 2015 October 2015 Visit www.bizmag.co.uk 15 company news Our IT solutions will ensure the cogs of your business

L-r: Simon White, Enhanced with Mark Cribb, Urban Guild are running smoothly. Enhanced and Urban Guild Our loyalty card gives great hugs give each other a big Hug! New Markets Grab yours at one of our lovely Two of Dorset’s fastest growing businesses, Enhanced and Effective places and start saving Urban Guild have worked closely together to launch an Existing Effective Communication exciting new concept for the loyal customers of the Urban Customers Marketing Guild family, the ‘Hug Club’. New Sales Dorset business technology consultant, Enhanced, was approached Innovation Channels by Urban Guild Owner, Mark Cribb, who had a vision to ‘make the world a better place, one hug at a time’. Mark wanted to get to know his customers better and to be able to offer them the best possible service, IT meet their needs and reward them for their continued loyalty. From humble beginnings, the Urban Guild is now very much established with the Urban Beach hotel and Urban Reef restaurant in Boscombe, Urban Renaissance café at the Russell Cotes Museum in Bournemouth and Jenkins & Sons restaurant at Penn Hill, Poole. Over Profit Online the years they have attracted many regular customers, most wanting a New Productivity loyalty programme. With the help of Enhanced, Urban Guild has finally Customers Increased Growth launched the ‘Hug Club.’ Product Efficiency So what exactly is the ‘Hug Club’ and what has Enhanced Development done to help make Mark’s dream a reality? With The ‘Hug Club’ we’ve kept it In a nutshell the ‘Hug Club’ is a loyalty club, but with a difference. The more you visit one of the Urban Guild establishments, the more points really simple. The more you visit you collect. Not only this, the more the Urban Guild get to know you, the us, the more points you collect more ways they can reward you with a hug! A bottle of Prosecco on your birthday, priority booking for events, taster menus and free brollies when (one for every £), the more we get it’s raining. Enhanced worked closely with the Urban Guild to understand the to know each other and thus the company’s exact requirements, and as a result, Enhanced not only built more ways we can find to the Urban Guild website, but also delivered a bespoke marketing and CRM system to seamlessly facilitate the ‘Hug Club’. We understand our clients, their businesses and ambitions in order to ‘hug’ you back. Win, win x ;) The system Enhanced installed enables Urban Guild to automatically capture information from third parties, such as Res Diary and Little Hoteliers once the customer has engaged with them, whether it be recommend tailored solutions and provide award winning support. Our booking a table online or using their free Wi-Fi. All this information is saved centrally in the bespoke CRM solution. personalised service will ensure that your IT works for you. We will oil By using this system, mail campaigns can be directed to the relevant customers, with tailored promotions or marketing messages. Within the wheels and fine tune your system to make sure it’s always running minutes, offers and events can be generated and posted live on their website. The opportunity to communicate the right message, to the right smoothly, giving you peace of mind for the journey ahead. people, at the right time is now seamless. ‘Working with Enhanced has given us an amazing tool to really thank customers for supporting us. We can give them something back that they’ll love. If we’re changing our wine list, we’ll know who our customers Enhanced work with companies who believe that are that love wines, and we can invite them to taste our new range, or Personal, professional, IT is at the core of their business growth just send them a bottle for being lovely. The Enhanced system makes our marketing clever too, so we can send relevant offers to people based on their preferences and what we know about them; their eating habits, award winning IT support how many times they visit, which days, if they have a dog or children, or both – it’s brilliant, I just want to give them a hug!’ said Mark Cribb. For more information or to discuss your IT l www.urbanguild.co.uk l www.enhanced.co.uk requirements, telephone 01202 308000 Accounting & ERP | CRM | eCommerce | Consultancy or visit www.enhanced.co.uk Development & Integration Web | Infrastructure | Support 16 Visit www.bizmag.co.uk October 2015

Enhanced ad concepts 2015.indd 1 14/01/2015 18:00 retailing

Retail apprentices Maximising Click and Collect See hear! Castlepoint gains new enter the world By Iain Devine, Commercial Director at Global health services for shoppers of fashion Commerce provider, Salmon Two Westbourne fashion As we negotiate the digital age, digital services like mobile businesses have expanded their and online shopping are merging with consumers’ in-store workforce with the recruitment of experiences enabling customers to choose the way they a retail apprentice each. RETAIL SALES GROWTH STEADY Multi award-winning special shop. Click and Collect in particular has proved a huge occasionwear boutique Fab AND JOBS ON THE UP success, satisfying the needs of customers who do not wish Frocks of Westbourne has to wait for delivery whilst catering to those who prefer going recruited 16-year old Kiera and it’s really encouraging to its long-run average (+51%). into a nearby store for a quick pick up. Bradley from Southbourne. Kiera, Retailers reported steady see firms’ investment intentions It is expected to pick up pace a former pupil at The Grange sales growth and stronger With Click and Collect having promotions like buy two get picking up alongside more jobs slightly next month (+43%). School in Christchurch will be recruitment of new been largely a free service one half price, could serve as an being created in the sector. „„Grocers’ sales volumes studying retail skills for a year on employees in August, to-date, Tesco and John Lewis incentive for retail assistants to Sam Tomes and Peter Matthews with the new team at the Castlepoint Household spending seems to rebounded (+16%, from 0% in Boots opticians and hearing centre. day-release at Bournemouth and recently announced both will be upsell and cross sell at point of according to the latest CBI have remained firm going into July). Clothing stores (+61%) Poole College as well as working starting to charge for this service. collection. Not only does this Castlepoint’s General Manager and President of the Bournemouth Quarterly Distributive Trades the second half of this year, so the continued to grow strongly. in the boutique. Kiera’s ambition This move has highlighted the personalised approach negate Chamber of Trade and Commerce, Peter Matthews, performed a Survey. outlook for the retail sector looks „„Meanwhile, footwear & leather is to become a retail manager. issues some retailers are facing the cost of free delivery for ribbon cutting ceremony to officially open the new hearing and upbeat. and furniture & carpets retailers Year-on-year growth in retail when operating multichannel the retailer, it can improve the opticians centre within Boots at the Castlepoint Shopping Park. ‘However, the renewed fall in saw sales volumes fall (-70% sales volumes remained firm services finding the current Click customer experience. Practice Manager and Optical Consultant Sam Tomes and new average selling prices illustrates and -33% respectively). and steady in August and is and Collect model economically Additionally, where retail staff recruited to run the practice joined Peter to launch the new the intense challenges facing expected to pick up further in Business optimism, unsustainable and as a result assistants may have traditionally department within the busy store. some retailers – particularly September. At the same time, investment intentions, having to limit customer access to spent time finding out this ‘Five new jobs have been created to provide a high level of care, the volume of sales for the time grocers – where strong price these services. information face-to-face at a starting with free hearing tests and discounted eye checks and of year was considerably above competition to capture consumer employment and prices „„Retailers reported rising Click and Collect services static point of sale (POS), it may opening offers on glasses,’ said Sam Tomes. average and while orders placed value is still prevalent.’ optimism about their business in essence are there to offer have resulted in frustrating a Peter Matthews says that he was delighted to see the introduction on suppliers were broadly flat, Key findings – sales situation over the next three customers more choice and customer who wants a quick of the new services to the park: ‘Even after 10 years Castlepoint they are expected to grow volumes: months (+22%) and an convenience. Retailers need to collection process. With the continues to evolve with the needs of its customers at its focus.’ moderately next month. Average „„36% of retailers said sales improvement in investment find a happy medium that fulfils emergence of in store technology, selling prices fell back on a year volumes increased in the year intentions for the year ahead customers’ expectations of free such as beacons, retail assistants ago, reflecting the low inflation to August, while 15% said they (+17%), up from -10% in the delivery and convenience whilst can be alerted in advance of a environment. Does your business create the fell, giving a balance of +24%. previous quarter. ensuring commercial return for customer entering a store via Retail sales growth was driven in That was above expectations „„36% of firms said they had the retailer. their mobile device, allowing particular by clothing stores, who right 1st impression online? for growth of +13%. increased their headcount, continued to report strong sales One way of achieving this is them to get the goods ready, „„Growth is expected to rise at an while 20% said it had fallen, L-r: Hannah and Kiera growth. Grocers’ sales also picked through retailers utilising their have a tablet automatically Are you a business owner and would like to even faster pace in the year to giving a balance of +16% (the up in the year to August, after two knowledge of their customer display the customer’s order and stand out from your competitors online with Swimwear specialists Beach September (+35%). highest since November 2013, months of stagnation. Meanwhile, to create a more personalised suggest ideas for the assistant and Body, also in Westbourne, „„26% of retailers said sales +20%) Jobs are expected to a website that you can control? internet sales growth accelerated service. Collection points are to discuss with them. This use of has recruited 18 year old Hannah volumes for the time of year increase at a slightly quicker in August, but remained below its frequently viewed as simply data and technology makes for a Oliver. A-level student Hannah, increased, while 9% said they pace in the year to September Stand out online for all the right reasons long-term average, with a slightly that, collect and go, often stuck much more proactive approach from Westbourne, is on a fell, giving a balance of +17%, (+22%) (the highest since May stronger performance expected in the back of the shop near to a collection. Customers will year-long retail apprenticeship well above expectations of 2000, +23%). next month. goods inward. If treated in appreciate the more consultative Your content managed website scheme with Paragon Training in -1%. A similar pace of growth is „„Average retail selling prices fell Retailers expect the general isolation that can mean nothing approach, driving increased levels Bournemouth. She hopes to one expected next month (+21%). on a year ago (-7%), from +11% starting from business situation to improve other than cost to the retailer. of engagement and loyalty. £545 day open her own retail business. „„The volume of internet sales in the previous quarter, but are over the coming three months Sector dependent however, by Retailers’ channels will Tracie Beardsley, Director at Fab grew strongly in the year to expected to increase slightly in Your e-commerce website and have raised headcount for making the collection part of only continue to become Frocks said, ‘The apprenticeship August (+39%), but was below September (+5%). the first time this year. Firms are the shopping experience and more integrated as digital starting from concept is excellent for a small expected to continue recruiting harnessing customers’ online services grow. The key to the £945 business such as ours and allows at a robust pace in the year to Double the success for data, (online viewing before commercialisation of services Kiera to learn everything about September, with expectations at purchase or previous purchasing is harnessing data and new retail as well as gain a recognised their strongest since May 2000. Carpet Barn and The Bed Store history, for example), in-store staff technology to enrich the lizzysdesign qualification at the same time.’ In addition, firms plan to raise Independent family run business Carpet Barn & The Bed Store is can make informed decisions customer experience. Brands Melanie Mogford, Owner of investment in the coming year, celebrating a successful start to trading at its new premises on the about what else the customer that do not think innovatively Websites Logos Rebrand Signage Beach and Body added, ‘Hannah with plans for capital spending Nuffield Industrial Estate in Poole, as well as achieving impressive might be interested in. about how to mitigate charging Banners Brochures Flyers Leafl ets is already teaching me a thing turning positive for the first time results with a new look website, which has been live for just four Moreover, collating this with customers for Click & Collect Posters Van signage and more... or two when it comes to social months. in three quarters. predictions that are already will fall behind as more forward- media and online retail. I am really Having relocated to the 14,000 square feet premises in May from Rain Newton-Smith, CBI Director common online, such as thinking companies adapt to delighted to have her as part of a smaller unit at Tower Park, Poole, the family run retailer is pleased Call 07572 288616 of Economics, said, ‘Retail growth what other buyers purchased make the shopping experience my team.’ with how quickly the new store has increased its footfall. or [email protected] is continuing at a steady pace in addition to this item or more convenient.

18 Visit www.bizmag.co.uk October 2015 October 2015 law lines sponsored by:

Taking Care of Business Our Business Legal Services: Commercial Litigation Company and Dorset law firm advises on and Dispute Resolution Commercial Law Dorset and Somerset solicitors’ firm makes legal history investment in fast-growing Commercial Property Employment Law a tax efficient account which circumstances. The bank agreed is very satisfactory for a lawyer to juice brand Press London T: 01202 525333 E: [email protected] www.ellisjones.co.uk their grandchildren could to pay for half of the legal costs achieve justice for his client.’ access after the couple’s deaths, and Mr and Mrs Wright also had Mr Wright commented, ‘It was a and for Mrs Wright to use to some of the unnecessary charges very lengthy and stressful process supplement her income. A private returned to them. for us and our loved ones but Workplace fatalities show banking manager at the branch James Selby Bennett, Senior finally we can move on with our a mild increase recommended they create a trust Partner at Humphries Kirk, said, lives. We were in expert hands fund and it was subsequently set ‘Humphries Kirk is very pleased to with Mr Selby Bennett and he Employers are being urged to review their health and safety policies up with their grandchildren listed have been able to bring before the communicated every step of after a mild increase in work-related fatal accidents could be an as beneficiaries. courts this case which effectively the process with us in a clear indication of complacency warns Moore Blatch solicitors. Soon after Mr and Mrs Wright moves forward the law relating to way that we understood and felt Statistics released by the Health and Safety Executive show that 142 realised that they couldn’t freely trusts and has already modified comfortable with. Three and a workers were fatally injured at work between April 2014 and March access the money as originally courts’ approach to trusts. The half years later we are pleased 2015. Comparatively, last year’s figure of 136 fatalities in the workplace hoped and there was no way of clients’ interests were paramount to say that with the help from marked an all-time low. changing the accessibility of the and the result has not only made Humphries Kirk, we have now put Steele Raymond LLP has advised Bournemouth-based Moore Blatch Serious Injury Solicitor, Ciaran McCabe comments, trust. new law but it has also saved this all behind us and have money ‘Whilst fatal injuries within the workplace are rare events and variations private equity specialist the Clark Group on its latest equity James Selby Bennett Mr Wright turned to Church the client and his family serious set aside for our grandchildren in figures can occur, mild peaks are still a cause for concern. investment in exclusive cold-pressed juice brand Press House Investments in Yeovil for hardship. This is not the first time which was our original wish ‘An annual report like this presents a good opportunity for employers A solicitors’ firm with offices advice and they recommended that Humphries Kirk has been at years ago. Humphries Kirk were London. to review the robustness of existing policies and procedures, to ensure a in Dorset and Somerset they contact Humphries Kirk for the cutting edge of the law, but it fantastic every step of the way.’ Founded by Georgie Reames and Ed Foy, Press London boasts a continuing downward trend in figures, as even one death is too many.’ has made legal history advice. series of cold-pressed juice bars in London, including Soho, Kensington The figures show that certain industries such as construction, by winning a case which Mr Wright appointed Humphries and a concession in Selfridges, aimed at providing consumers with the agricultural and waste and recycling present higher risk factors to Kirk to investigate the case, and goodness of carefully balanced fresh fruit and vegetable recipes, in a employees – with the highest number of fatalities spread across these changed the law relating Austen Whetham & Guest joins they advised that the bank had quick and convenient format. The investment from Clark Group will three industries. to trusts and subsequently Porter Dodson enable Press London to maintain its impressive track record of growth not been clear on the limitations There were 35 fatal injuries recorded to construction workers, 33 saved a retired couple tens In a dynamic move, Porter Dodson, a UK Top 200 law firm, merged and bring its products to a wider audience. associated with trusts. The bank to agricultural workers and five fatal injuries to waste and recycling of thousands of pounds. with the highly regarded local solicitors, Austen Whetham & Guest of Steele Raymond’s top tier commercial team supported the deal admitted they made a mistake workers. Agricultural workers in particular saw an increase in deaths South Street, Bridport, on 7th September. with its specialist expertise in Enterprise Investment Schemes (EIS) - Clients Mr and Mrs Wright and the case was sent to court from the previous year. Already a successful, regional law firm, Porter Dodson continues to designed to help companies raise equity finance by offering tax reliefs sought advice from a high with Mr and Mrs Wright having to grow both organically and through selective acquisition. This merger to individual investors who purchase new shares in those companies. street bank which they had hire a barrister. is further evidence of a firm that is realising its ambitious business The transaction was led by Company & Commercial Partner Nick been using for a number of Mr and Mrs Wright won plan by investing in its people, clients, resources and expertise. Davies, who has many years of experience in acting for a wide range of years, on how they could set up the case due to extenuating business clients across a variety of sectors. Resolve disputes outside of court Probate registry delays hit families in mourning A partner at law firm Lester Aldridge, has recently achieved CEDR (Centre Delays by the Probate Registry mean bereaved families are having to wait longer for for Effective Dispute Resolution) bequests, warn Dorset solicitors Coles Miller. Accredited status, one of the most widely recognised international In worst cases the delays – overworked; this is causing ‘If a property sale falls through standards of accreditation for caused by government cuts delays. It has been taking up to because a grant of probate has mediation. – could be jeopardising the two months for a grant of probate been delayed, this places added Geoff Thomas, Head of Disputed executor sales of houses and to be issued by the Probate pressure on the executors,’ said Mr Wills, Trusts and Probate at the firm, flats, it is feared. Government Registry – previously it was two Bradford. ‘Aside from the obvious is an experienced litigator who cuts and an increased number weeks. delays, they may not be able to advises individuals and charities of applications mean the ‘Things have been getting secure another buyer prepared principally on disputes relating to Probate Registry is taking longer slightly better recently – it is now to pay the same price for the the validity or interpretation of a to issue the grant of probate taking four weeks but that is still property. It is possible to obtain will or trust, the administration of an TONY MELLOWES, Partner and Solicitor at Dibbens that executors need in order twice as long as it was at this an emergency grant of probate Geoff Thomas estate and claims brought seeking deals with a wide variety of Commercial and Property to carry out the final wishes time last year,’ added Mr Bradford, if you are worried about a sale financial provision from estates. He achieved the CEDR mediation Matters and can offer expert guidance and assistance. of the deceased. Without a a Wills and Probate Solicitor falling through but the costs for qualification after an extensive training course where applicants are grant of probate, an executor based at Coles Miller’s Poole and doing so increase significantly.’ For further information please contact Tony Mellowes trained in the skills needed for effective mediation of disputes. cannot pass on bequests to the Wimborne offices. Coles Miller has specialist wills Mediation is an option for parties who would prefer to resolve their and his Property Team who will be pleased to help. beneficiaries. Sales of properties Executors are bound by law to and probate solicitors at its disputes outside of court. The mediator acts as an impartial third party; cannot complete. safeguard the assets outlined in a offices in Poole, Bournemouth, they have no financial interest in the outcome of the case, so advise Coles Miller Partner Stuart will and to administer the estate Christchurch, Broadstone and and test both parties with a view to resolving the dispute. The process Tel: 01202 882 456 Bradford said, ‘The Probate – to pay out the bequests – in a Wimborne. 3 West Borough Wimborne is much quicker, taking hours as opposed to days and weeks when Registry is understaffed and timely fashion (within a year). Stuart Bradford Dorset BH21 1LU compared with court proceedings.

20 Visit www.bizmag.co.uk October 2015 October 2015 Visit www.bizmag.co.uk 21 network news

Local HR leaders praise engaging and businesses to interactive forums aimed at be showcased Engage Executive clients at the Beningtons Business Expo We’ll put you at the centre The Beningtons Business of everything we do Expo is set to take place At the new Hampshire Chamber offices are Stewart Dunn, Chief Executive (left), and the Rt Hon Alan Whitehead, MP for Southampton Test It’s all about you. experience and skills can mitigate at Marsham Court Hotel That’s the message to or even remove penalties.’ on the 29th October, Hampshire Chamber opens entrepreneurial businesses We’ll help you make money showcasing an eclectic from chartered accountants and Heather Williams, Head of range of local businesses. business advisers Princecroft Corporate and Personal Tax, said, new Southampton hub Sally Bennett at the Engage HR Forum Hosted by ‘The Best of Willis (PcW). ‘Research and Development Hampshire Chamber of Commerce has officially opened its new Southampton base. Engage Executive Jobs, with an introduction centring Bournemouth’ and ‘The Best of The locally based, independent (R&D) and Patent Box are two City MP the Rt Hon Dr Alan Whitehead performed the ribbon cutting at the Southampton Solent University the executive division of on how the candidate should Poole’, the first ever Beningtons firm has adopted five key client examples of how we can make Business School. Bournemouth based independent be considered as a potential Business Expo is free to attend. promises: money for your business. The move to new offices at the Sir James Matthews building is designed to improve member services and recruitment consultants, Jobshop customer and how organisations Starting with an official ‘R&D claims can recover more strengthen strategic links with the university and wider business community. It will give members access to UK, has been praised by HR are letting themselves down hour of networking for both than a quarter (26%) of what you more fit-for-purpose space for meetings, training and other chamber services. directors for its interactive HR in the recruitment process. spend on inventions or a new delegates and exhibitors forums which tackle the relevant Sally highlighted how using way of doing the same thing beforehand at 2pm, the l www.hampshirechamber.co.uk issues facing HR leaders today. a professional recruitment better. So you could recover Benington Business Expo The most recent forum saw company has innumerable £26,000 in tax on a spend of begins at 3pm and runs until Managing Director of Dragonfish, benefits for companies with the £100,000. 7pm. The exhibition will also Diamond Gala Ball to Sam Turner, providing an advice and range of services it ‘Once you have invented your host an after show social at the celebrate charity’s informative presentation focusing can offer. new process or product then Marsham Court Hotel for all in on customer-centric employee Sally commented, ‘I am provided you can patent some attendance. 60th anniversary engagement and how to sustain delighted with the growth in aspect of it you could reduce your Diverse Abilities, Dorset’s disability charity, is profitable customer growth. membership to the Engage l www.beningtonsexpo.co.uk Fine words but what does it mean tax bill from 20% to 10%.’ hosting a Diamond Gala Ball at Poole Lighthouse Using the Dragonfish maturity HR Forums which are proving in practice? We’ll support you now and on Saturday 14th November to celebrate its 60th model and seven brainstorming hugely popular and are already in the future Poole Park anniversary and is inviting the local community to questions, Sam helped guests fully subscribed. Feedback from We’ll save you time Linda Preece, Head of Tax Julian Smith, Private Client join them at this glitz and glam event. diamond during the evening, kindly donated by provide a way to frame where our members has highlighted Heritage Technical, said, ‘We’ll provide Services Director, said, ‘We can Guests will enjoy a drinks reception from 6.30pm Franses Jewellers, a silent auction, raffle and photo their organisations were today, the excellent subject matter where they want to be, and how covered by our guest speakers the tax advice needed and provide assistance with Estate Group Mosaic before sitting down to a three course meal, wine booth. they will know when they get and the intimate and trusted appropriate recommendations Planning and Buy to Let. and entertainment from a string quartet, 12-piece Tickets for the Diamond Gala Ball are £75 per there. environment of the forum. Our based on that advice, relieving ‘Buy to Let is increasingly popular Project band and DJ, which will keep everyone dancing person or £725 for a table of 10. Allowing time for discussion legal partner, Malcolm Scott strain and worry. due to potential income returns. The team at Jane Jones PR are l www.diverseabilities.org.uk/ball until late. There will also be two chances to win a ‘For example on the sale of We can help with all aspects, thoroughly enjoying working and debate, Sam provided a Walby adds a candid and relevant your company we can assist from who does the actual buying on the Poole Park Heritage highly entertaining presentation, element to the forum, bringing with pre-sale planning; review (you, jointly with a spouse, via Group Mosaic project where proving her passion for the our members up to date with A Parrot-dy for networking subject matter and using some case studies which affect all legal the structure of the proposed children or through a company) they are responsible for PR Business woman Lorna Trent will, at her own interesting real life examples. aspects of HR today. Malcolm transaction ensuring it is tax to borrowing money and the best and generating corporate admission, probably talk to anyone, which is The results brought about an always welcomes queries and efficient; estimate tax liabilities way of dealing with expenses.’ sponsorship. fortunate given the business she has recently impressive contribution from the encourages discussion, which and liaise and work with your To celebrate the park’s 125th You’ll like us and we’ll enjoy launched. Parrot is the name of her new networking forum members; sharing some again adds a relaxed element to solicitors.’ anniversary, thousands of working together company created to take the strain out of busy insightful real life experiences and the forums. We’ll give you peace of mind Mark Johns, Managing Director, photos of local residents are business owners and leaders who don’t have the key areas of learning. ‘We are currently planning and Simon Anslow, Director, said, ‘Take said, ‘Adding value and helping being collated to form the giant time, or hate, networking at business events in the Executive Recruitment Director looking forward to the fourth VAT as an example. The current to build bigger and better photo mosaic, which when Dorset region. for Engage, Sally Bennett, Engage HR Forum which will be HM Revenue & Customs (HMRC) businesses for our clients is what viewed from the distance will ‘With over 18 years’ experience of networking in welcomed guests to The Cliff, held in early December.’ regime makes no allowance for drives me. I genuinely believe depict the original design of the region I realised that many people either can’t mistakes. The penalties can range Princecroft Willis offers a real the park from 1890. The project or won’t do it for themselves. So for a fee I will talk Lorna Trent with her own African grey Charlie Free seminar celebrates CW Marketing anniversary up to 100% of the value of the alternative. gives residents the chance to about their business and hand out business cards he has been one of the first to use Parrot: ‘I was CW Marketing is holding a free web marketing seminar for local “error”. See our website at be part of a legacy that will be for them, also refer back any strong interest,’ says impressed with the idea but a little sceptical as businesses, in celebration of its first anniversary. The seminar will cover ‘Our VAT team’s knowledge and www.princecroftwillis.co.uk displayed for years to come in Lorna. to how it would work. Now I’m delighted with topics including: raising visibility in online searches, online marketing expertise can provide pre- and discover for yourself the “PcW return for a small donation that Gareth John, Senior Partner at Wordcaster Media the feedback from Lorna. It’s already led to four campaigns, generating website traffic and optimising social media. emptive assistance to avoid difference”.’ will raise vital money for the The CW Marketing Seminar is set to take place at the Allendale Community and Public Relations, can talk to anyone, but admits appointments where I can assess the PR potential of making mistakes. We can assist park. Centre, Wimborne, on Tuesday 13th October, from 5.30pm-7pm. with planning and suggest the workload from a busy client base can prevent each business.’ l To book your place on this free event, e-mail: [email protected] efficiencies while our post penalty www.poolepark.org him from attending many networking events so E-mail [email protected]

22 Visit www.bizmag.co.uk October 2015 October 2015 Visit www.bizmag.co.uk 23 property business Working women An £11m flagship development WEST COUNTRY BUSINESS WOMEN NEED MORE FLEXIBILITY signals a new era at But most expect to be working longer before retirement The Bournemouth & Poole College Almost half of west country women in were asked about their work-life balance. mentioned by only a tiny minority of our 400 The Bournemouth & Poole College has centre (science, technology, engineering and supplied by Hugh Symons AV, of Poole, which business (47%) are the primary earners in More than a third (40%) said that it was ‘good’ respondents’, said Mrs Lewis. opened the doors to a wonderful new maths), marine technology centre, financial will take communication between teacher and their household, but the great majority want or ‘excellent’ – a significant drop on the 49% ‘I think that this survey, with more than 84% services centre and much more. student to a new level. teaching complex at its North Road site more flexibility to help reduce conflict with recorded in last year’s survey, which revealed of respondents being management, directors, College Principal Diane Grannell, who is The building is a collaboration from Perkins their home life, with 43% having child-care that work-life balance is the biggest issue for partners and shareholders, reveals a crucial in Poole. The new development signals starting her first term in charge at the college, Ogden Architects, specialists in building for responsibilities. 83% of respondents. message for business owners. It’s clear that a remarkable transformation for the site said, ‘This magnificent new teaching complex further education colleges and engineering Nearly three-quarters (74%), however, expect Architect of the survey, Bishop Fleming women are delivering vital roles to west providing fresh teaching opportunities will provide an excellent array of teaching consultants Ramboll and Arup, who helped to be working well beyond the traditional Partner, Fleur Lewis, said, ‘These results reveal country businesses, but those businesses need retirement age for women of 60, with 10% two things: the huge importance of women to to recognise that work-life balance, and more and modern facilities for hundreds of facilities in health, science, music, media and develop the proposals. performing arts set in a pleasant environment The contractor, Willmott Dixon Construction, expecting to work until the age of 79 and 3% west country businesses, and the importance flexible working arrangements, are crucial to students in the region. for both staff and students.’ has been widely praised for the construction believing that they won’t retire until the age of having flexible working opportunities to those women’, said Mrs Lewis. The project, jointly funded by the Skills The total floor capacity at North Road has schedule, which worked like clockwork with of 90. meet their priority of a good work-life balance.’ Funding Agency and the college, sits at been increased by a staggering 4,600 square no disruption to college life and studies. These are among the headline findings of Asked about the biggest restriction to their the heart of site and is the final piece in a metres due to the new development and will Poole Borough Council was also praised for its the latest annual survey of more than 400 business growth or career progression, the £25m programme across both Poole and house 44 new teaching spaces. support and backing in the planning process. women in business, conducted by west-based majority (52%) cited conflicts with domestic Top 40 accountants, Bishop Fleming. responsibilities as the dominant issue, with Bournemouth sites. This investment includes New teaching aid equipment worth More than three-quarters of respondents almost half of the respondents having child- a huge refurbishment, and the creation of £200,000 has been installed, including 30, revealed that they work full time (77%), with care responsibilities. many new dedicated centres including a STEM 84 inch, Clevertouch Plus touch screens House price growth more than half (53%) confirming that they ‘This is a much bigger issue for in the south west work up to 60 hours per week. businesswomen in the west country than Greendale’s ‘Small Works’ division on track For the second year running, respondents the much vaunted “glass ceiling”, which was gathers pace for £0.5m turnover Acceleration in house price growth in The small works division of Poole-based the south west continues with 63% more Women – seen but not heard? Greendale Construction Ltd is on track to hit respondents seeing a rise in prices over the By Diana Parkes an impressive £0.5m turnover this year with last three months, according to the latest a full order book and successful portfolio of RICS UK Residential Market Survey. This is completed works. Have you our brains work – that explain why our voices the highest level since April 2002. ever had the are not heard. The specialist division contributes a The south west region, along with situation when We see what we expect to see. If you’ve ever significant revenue stream to Greendale’s Yorkshire, is also the most confident of you’re in a sailed past a turning that you should have overall turnover, specialising in small and price rises in the near term, with 52% meeting and taken because it was on part of a route you specialist contracts – both private and more respondents expecting to see a you put forward use regularly, you’ll have experienced this. If commercial – from just £100 up to £200,000. rise in prices over the next three months. a solution to you’ve ever put down your keys but not found Previous contracts have included projects at Across the UK, the RICS price indicator something that’s them again although they were staring you Bovington Tank Museum; Nationwide, Winton; reached a 16 month high in August, with being discussed, and in the face because they weren’t where you a Bournemouth Borough Council contract at L-r: Greendale Director, Chris Kane; Chris a net balance of 53% more respondents it’s as if you were in a expected them to be, you’ll know what I mean. Dunford; Anna Selby; Pete Best; Greendale Southcote Road; floodworks at Sandbanks reporting price rises and firm growth. parallel universe, not actually the And this is the way that our brain works. It’s Director, Rob Hooker and Shane Singer and emergency work at Poole Audi. Further RICS analysis, using ONS data same meeting? No-one responds to what an unfortunate bi-product of how it makes as the comparator, indicates that prices you’ve said. It’s as if you hadn’t said anything. sure it’s not getting clogged up with details now look likely to rise in the region of 6% And then, a few minutes later one of the guys that we don’t need. And it applies to what BOURNEMOUTH DEVELOPMENTS & RETAIL IMPACT over the course of 2015, compared with says exactly what you’d said. And this time it’s we hear as well. We don’t hear what we Paul Stewart, Deputy Managing Director of in particular and this will mean demand for 3% predicted at the beginning of the year. different. ‘Great idea Mike’, ‘we need to build don’t expect to hear. Even today, 45 years Goadsby Commercial, is excited by the new retail space increasing. ‘This will then have The strongest price growth is forecast in that in’, ‘fantastic solution’, ‘you’d better get after the Equal Opportunities Act, we still started on that straight away’. Your jaw and subconsciously expect leaders and experts to Bournemouth developments and expects a knock on effect to demand for the shops Northern Ireland, where prices are now your motivation is on the floor. Your idea, your be men, so attention is often focused on men’s them to bring new interest and investment to located up the two hills of Bournemouth. anticipated to rise by 11% throughout opportunity gone. contributions at the cost of women’s. the town. With locations further away from The Square 2015. If that’s happened to you, you are far from I’d love to hear your examples of when and ‘The cinema and leisure scheme being built becoming affordable for independent retailers In contrast to other regions in the UK, in alone. In fact, you’re in great company. Most where you’ve struggled to be heard. The on the old bus station site/ NCP car park in wanting high footfall from car parking. Let’s the south west the pace of new instructions Exeter Road and the imminent opening of face it central car parking is not popular for of the top women I’ve interviewed in the Women’s Sat Nav to Success™ will shortly be over the past month outpaces that of new process of developing The Women’s Sat Nav distributing a national survey asking women Bournemouth’s latest 4 star hotel in Terrace any town centre, leaving shoppers to still need buyer enquiries and as such the region to Success™ have recounted their stories of about the issues they face in the world of Road are sure to draw more people to that to walk past the shops of Commercial and Old has posted a solid growth in transactions. this happening and what they’ve had to do to work and the impact they have on their career part of town. Christchurch Road hills. With 19% more respondents seeing a rise be seen, be heard and be respected for what progression. ‘Whilst this could lead to a shift in retail ‘Our dedicated Retail Agency Department in newly agreed sales over the past month. they bring. If you would like to participate, please e-mail patterns away from the traditional Commercial is looking forward to hearing from retailers Sales expectations also remain positive in So what’s going on? The content of the me at [email protected] and Old Christchurch Roads, I suspect prime looking to take space in the town centre.’ the region, with 23% more respondents suggestions was the same, but the gender was More details about ‘The Women’s Sat Nav to areas in and around The Square will become Contact Grant Cormack or Edd Watts on seeing a rise over the next three months. different. There are some critical dynamics in Success™’ can be found by visiting more visible to visitors of the leisure scheme 01202 550055. human psychology – our behaviour and how www.womenssatnav.co.uk

24 Visit www.bizmag.co.uk October 2015 October 2015 Visit www.bizmag.co.uk 25 Stacey Yetton – Temporary Team Manager Stacey is a highly successful Sales Manager who not only can ‘manage a hugely successful team’ but is successful for taking care of 100’s of Temporary Workers – ‘energy’ is her middle name! Her enthusiasm and drive to succeed is paramount to her continued success, she has relocated to the South West from London where she ran her own business for several years. The appeal of the ‘seaside’ was too tempting – as a working woman she is truly admired by many. Stacey achieves success day in, day out, failure does not appear in Stacey’s vocabulary!

Kate Davies – Workforce Manager Kate heads up the SOS recruitment Workforce Division, who look after numerous Engineering and Industrial clients. Kate and her team provide a dedicated and reliable service to a broad range of companies seeking numerous individuals, ranging from highly experienced Engineers, CNC Turners and Shop Floor Workers in volume working around the clock – often with little notice! No booking or vacancy requirement is too much for Kate’s team – they work effectively to achieve results. Kate herself is an extremely conscientious, driven and hardworking individual who strives for results year on year – she has an excellent sense of humour which is loved by many! Her broad knowledge of her clients’ continuing needs, certainly puts her ahead of the game in Industrial/Engineering recruitment.

SUZANNE HAYTER – Senior Consultant Suzanne Hayter is an experienced Commercial Recruiter with over 10 years’ experience working within recruitment. She is extremely honest and dedicated about going the extra mile to place the right candidate with the right THE SOS RECRUITMENT MANAGEMENT TEAM company. She is passionate about recruitment because it is the ultimate ‘people’ business and she thrives on the interaction with clients and candidates as well as the fast pace and high energy of the industry. She aims to deliver no STAND OUT FROM THE CROWD...! less than a first class service and she prides herself in working in a partnership approach in order to fully understand both business and individual needs and objectives. Suzanne is our little pocket rocket! She is currently 6 months WOMEN DRIVEN TO SUCCESS 133 YEARS RECRUITMENT EXPERIENCE! pregnant with Identical Twin Girls – it really is all about the girls...!!

Working women are at the very ‘core’ of SOS recruitment’s continuing success; a leading Recruitment Agency on the South Coast. With over 30 staff working across four dedicated divisions including; Commercial Temporary and Permanent, Workforce Kirsty Marr – Senior Account Manager and Care, SOS recruitment can supply staff to a broad range of industries across Dorset, Hampshire and Wiltshire and has Working for SOS recruitment for 8 years since the age of 18, Kirsty is most certainly a dedicated and hardworking successfully placed over 25,000 candidates into work within 1,200 plus companies! individual. She is a bright and conscientious Consultant who manages a large account along with her other numerous responsibilities on a busy Temporary Division. She has a true spirit which wholly connects to working It is a fact that companies such the skills employers require, in with dependent children. SOS year, their ability to multi-task, within a busy recruitment industry – she loves the fast pace, changing priorities and people interaction – once met, as SOS recruitment, with a fact 57% of the proportion of 1st recruitment alone amongst its utilise their entrepreneurial Kirsty is not forgotten – she has a contagious personality and she is a natural recruiter loved by many! majority of women who are at Degree Graduates are women; if Management Team has several skills and be highly organised the forefront leading successful women set up businesses at the dependent children below the certainly attributes to successful teams, significantly and same rate as men, there would be age of 12; juggling work/home businesses such SOS recruitment consistently outperform those an extra 150,000 start-ups in the life is just part of their normal which is tantamount to this. Read Lesley Churchill – Operations Director with no female representation! UK each year! day! on and learn more about the SOS Lesley has worked alongside Julie Cook-Hughes for almost 15 years and can ‘turn her hand’ to a multitude of tasks Women make up 47% of the 38% of working women across the Working women continue to recruitment team of ‘talented within the business. Lesley’s main responsibilities as an Operations Director are to ensure the Finance/Accounts UK workforce. Women have UK consist of employed women grow more successfully year on working women’. Department runs smoothly with her team – with over 350 Temporary Staff alone to payroll weekly, in addition to the daily finance functions of the business itself, Lesley has many ‘strings to her bow’! Furthermore, Lesley works closely with Julie on various projects within the business. Lesley’s days are fast paced, varied and very busy! Her vast skill set Julie Cook-Hughes – Founder and Managing Director has contributed towards the continued success of SOS recruitment. Julie has over 20 years’ experience in recruitment. On Friday 18th September she was named Bournemouth Echo Business Mother of the Year in the Dorset Venus Awards. Julie was also a finalist for ‘Business of the Year’ along Women are leaders everywhere you look – from the CEO who runs a Fortune 500 company to the housewife who raises her children and with winning ‘Best Supporting Mentor’ in the YMCA project for Young Entrepreneurs 2015. A truly inspirational heads her household. Our country was built by strong women, and we will continue to break down walls and defy stereotypes. and driven individual with vision and energy, which has contributed to SOS recruitment over 15 years of success! SOS recruitment are leaders in the recruitment industry, so whether you’re looking to recruit the right staff or are looking for the right Julie’s finger is always ‘on the pulse’, always ensuring that she is one step ahead of her competitors. In fact we position, find your success with SOS. know the trends are showing a further 9% growth in the recruitment market. We specialise in Contract, Temporary and Permanent recruitment at all levels, covering: Administration, Banking, Business Development, Customer Service, Finance, HR, Insurance, IT, Legal, Management, Marketing, PR, Property, Sales, Construction, Engineering, Industrial, Technical, Healthcare and Domiciliary Amanda House – Permanent Team Manager Amanda again has over 20 years’ experience within recruitment both South West and London based. She currently Contact a member of the SOS team now: heads up a highly successful team of 10 dedicated Consultants who place candidates into their next permanent Call: 01202 292888 | Click: [email protected] opportunities. Amanda’s enthusiasm in recruitment has always been her passion; she is not fazed by changing Come in: 181-183 Old Christchurch Road, Bournemouth, BH1 1JU market conditions and has worked through challenging markets retaining a strong reputation and success. Amanda www.sosrecruitment.co.uk is a tenacious and professional individual with a ‘presence’ in her own right. The success she has achieved to date is purely down to her sheer hard work and determination to become a ‘working woman’ who achieves high and achieves the desired results – a winning combination in her continued success!

26 Visit www.bizmag.co.uk Advertorial October 2015 October 2015 Advertorial Visit www.bizmag.co.uk 27 driving force

Britain’s thriving Road test: Audi A3 e-tron Sportback ŜKODA automotive by Tim Saunders NOBODY’S LAUGHING NOW! industry What is the point of a The ev mode (battery) is located in the centre of hybrid? the dashboard and is a faff to operate because There’s a confident smile on the There’s no questioning their The UK automotive sector is one I have often found I find myself taking my eye off the road to faces of the team at Westover overall reliability nor their value Skoda Yeti of the most advanced in the world, myself asking this operate it. When the battery runs out it does ŜKODA these days, a smile that’s for money and I’m delighted that and global appetite for high-quality question as I sat inside not seem to automatically start recharging even broader after the recent the all-round excellence of the ŜKODA and these successes customers are definitely clued-up British-built cars has never been a Honda Insight or without driver intervention which is irritating; I news that ŜKODA came top out of brand has been recognised once highlight what incredible cars to the massive and wide-ranging stronger with exports to more than Toyota Prius. drive some distance wondering why the battery 26 manufacturers in the JD Power again. these models are – by design strengths of the ŜKODA brand.’ 100 countries worldwide. Demand Yes, a petrol engine that can charge an electric is not automatically recharging. When the Dependability Survey for 2015. ‘Overall standards been and to drive. But local people To find out more about across Europe – our biggest export motor seems a good idea. But the drawback battery is charging driving can feel a bit clunky The survey, of 13,451 UK confirmed by new models like in Dorset and Wiltshire seem to ŜKODA vehicles, drop into the market – grew more than 10% last with both of the above is that they can only be at times and when switching from battery to drivers who bought a new car the Superb and the Fabia, which be well aware of that already, Westover ŜKODA’s showrooms on driven at around 30mph for a short period on the petrol mode. The car seems to automatically year, and overall car exports were between April 2012 and March have won six top awards between proving themselves dedicated Wallisdown Road in Bournemouth battery before it gives up the ghost and needs start in ev mode and then as soon as the worth £24.6bn in 2014 – the most 2014, saw Skoda cars as the them this year. The Fabia claimed fans by the speed with which they or at Old Sarum in Salisbury. recharging by the petrol engine. In short fine accelerator is pushed down too far starts using ever. most reliable on the road. The two awards at this year’s What welcome these new models. Our l www.westovergroup.co.uk/skoda for crawling around town for a mile or two but the petrol. This annoys me because I like to use JD Power Dependability study Car? awards alone – it was chosen The first six months of this year saw that’s it. To me they are about as appealing as a either one or the other but perhaps this isn’t ranks manufacturers based on the as the ‘Best Small Car’ and it also more cars produced here than in any dynamo on a bicycle. Not vastly eco-friendly and the best way of driving such a vehicle. number of problems experienced won the coveted overall ‘Car half-year since 2008, with a vehicle expensive in my opinion, not only to buy but to I drive to Devon and wish to use the sat nav, per 100 vehicles in the last 12 of the Year’ title. The Citigo has £5 million greener bus fund rolling off an assembly line every 20 run. only to discover that it is the most unfriendly months. bagged three awards to date in seconds. While the number of cars And then I was presented with the Audi A3 system I have come across. Turn the dial to announced to tackle air pollution Sean Otton is Westover ŜKODA 2015 - the Auto Express ‘City Car produced in Britain continues to rise, Sportback etron. Was I going to be equally input Dalwood near Axminster and it insists on Bus operators across England have until the end of October to bid Brand Manager and he’s not in of the Year’ award, ‘Best First Car’ they are also becoming ever-more underwhelmed? taking me to Liverpool. My wife and I, at first, for a share of £5M funding to fit buses with green technology and the slightest bit surprised that in the 2015 Car Buyers Awards British. Figures released earlier this year The facts are that on a full tank that costs over patiently repeat this request many many times offer better journeys. ŜKODA has won another accolade and ‘Best City Car less than by the Automotive Council revealed that £30 at present the 1.4-litre petrol engine will before utterly exasperated, we return to map The Clean Bus Technology Fund 2015 will allow local authorities to to add to the range of ‘gongs’ the £10,000’ by What Car? That’s quite UK vehicle manufacturers spent 19% travel around 280 miles. My 13-year old diesel reading and asking locals. bid for up to £500,000 – enough to retrofit hundreds of buses that brand has picked up in recent a haul by any manufacturer’s more on domestically manufactured Ford Fiesta will travel twice as far for this price. We do finally reach our destination and park up. will reduce NOx (nitrogen oxides) emissions and improve air quality. years: ‘We’ve known for years how standards! components in 2014 compared with the The Audi’s battery will cover around 25 miles In the morning we notice a vain Great Tit has This funding fits existing bus fleets with green technology which depending on speed. So things here have taken to sitting on the wing mirror and looking good ŜKODA cars are, as have ‘It’s been a phenomenal year previous year. This growth has brought reduces nitrogen oxides pollution from buses by at least 50%. improved, thank goodness. And the Audi will at himself. It is so funny to watch but whenever many of our loyal customers! to date on a national level for more than £1bn of extra business to allow the driver to travel at up to 80mph while I try to take a photo or video it flies off. UK-based supply chain manufacturers, using the ev mode (battery) but obviously if I like the styling and the glass on the front of boosting jobs and growth nationwide. travelling at this speed five or six miles is more the roof is attractive but this area is prone to The automotive industry’s contribution likely. Even this is a vast improvement on what stone chips. While stone chips on paint can be to the UK economy is also growing: Toyota and Honda have been offering to date. touched up, chipped glass is another matter it now supports almost 800,000 jobs There’s a fairly sizeable box of tricks in the boot altogether. across the country – around 160,000 of (which can be removed to free up storage space) The A3 has always been a joy to drive and even All-New which are in manufacturing – while the that enables the car to be charged externally, though this new hybrid is a big improvement sector now makes up a greater share too – even from a standard plug socket in the and has won accolades, I would still plump for Renault KADJAR of overall UK exports than ever before house. All of which makes the A3 an attractive the diesel. At over £35,000 being eco-friendly is at 11.8%. With year-on-year increases proposition to the affluent motorist who just still an expensive pastime and hybrids need to Start living in productivity and technological wants to pootle about locally. It’s also pretty fast; improve still further for me to be impressed. innovation that is amongst the best 0-60mph in 7.6 seconds. Watch the videos at www.testdrives.biz Introducing the All-New Renault in the world, the sector is globally The low profile tyres do mean that the cabin is a little noisy. But overall the interior is well laid out KADJAR Crossover SUV competitive. Facts at a glance as you can see in the video at testdrives.biz and From New price: circa £35,000 the seats are supportive and comfortable. Driving per month*on Top speed: 138mph business contract hire Recruiters paid in the fog does see me fiddling around trying to £175 0-60mph: 7.6secs With free metallic paint turn on the fog lights; the switches for which are to give their cars Economy: Audi claims it will deliver 176.6mpg! unhelpfully hidden by the steering wheel. the sack In reality you’re lucky to get 30mpg or even Book a test-drive less. It has a small tank that seems to need The official fuel consumption figures in mpg (l/100km) for the All-New Renault KADJAR Dynamique Nav TCe 130 are: urban 41.5 TeamJobs in Poole is paying its staff to constantly refilling. (6.8); extra-urban 57.7 (4.9); combined 50.4 (5.6). The official CO2 emissions are 126g/km. EU Directive and Regulation 692/2008 leave their cars at home. Power: 201bhp test environment figures. Fuel consumption and CO2 may vary according to driving styles, road conditions and other factors. Employees at the specialist recruitment BUSINESS USERS ONLY. Price excludes VAT. *36-month contract hire based on 10,000 miles and 6+35 profile (6x monthly payment in advance followed by 35 monthly payments). At the end of the contract you will not own the vehicle. Further charges may apply subject to the mileage and condition of the vehicle at the end of the contract. Finance provided agency in Parkstone are being paid an by Renault Finance, PO Box 149, WD17 1FJ. Subject to status. Indemnities may be required. Over 18s. Excludes the Channel Islands. Our dealership introduces customers to a limited number of financial providers including Renault Finance. Terms and conditions apply. Visit www.renault.co.uk or participating dealer for full details. Offers are valid on extra £50 a month if they walk or cycle eligible vehicles when ordered by 30 September 2015. into work. On top of that they are also receiving WESTOVER POOLE WESTOVER SALISBURY free fruit at their desks and have the use 573 Wallisdown Road, Poole BH12 5BA Churchfields Road, Salisbury SP2 7PW of a new Nissan Leaf electric car for their business mileage. Tel 01202 970324 Tel 01722 440529 www.westovergroup.co.uk

28 Visit www.bizmag.co.uk October 2015 Visit www.bizmag.co.uk 29 FASTEST SELLING CARS IN THE SOUTH WEST DATA HARVESTING The country’s largest automotive marketplace for new and used vehicles has just published its latest tables of fastest selling cars. Auto Trader figures covering July reveal that the 2012 BMW 1 Series Petrol Auto was the Dom Yeadon is the quickest seller nationally, taking an average of just 17 days to turn. Overall, models in the national top ten sold Managing Director of Data in around 20 days. This was the same as in June, however their average price rose by more than £2,500. Harvesting’s Student CRM, the UK’s most loved student The Vauxhall Insignia held a national top ten spot for the third month in a row. And regionally, the Nissan recruitment solution for Qashqai continued to shine with model variants making the top ten in seven UK regions. London was a universities and colleges. hotspot. 2012 Diesel and petrol Qashqai variants took the top two positions, turning in an average of just 12 days. But in the south west the 2012 Qashqai also shone, taking second spot in the table: Your customers are Top 10 fastest selling cars in the south west – July 2015 Revealed: A New Brand for Frettens Solicitors! your driving force. Rank Make/Model Description Average Days to Sell Our firm has waved a fond farewell to our old logo. We are Your customers should constantly 1 Volkswagen Golf 2014 Volkswagen Golf Hatchback Diesel Manual 31 be driving your product and brand, 2 Nissan Qashqai 2012 Nissan Qashqai Hatchback Diesel Manual 36 excited to present a modern, dynamic and bright new brand. challenging you at every turn and 3 Ford Fiesta 2013 Ford Fiesta Hatchback Petrol Manual 39 pushing you forwards to achieve Matthew Fretten says “Our 4 Vauxhall Corsa 2011 Vauxhall Corsa Hatchback Petrol Manual 40 your goals. old logo was nearly 10 5 Vauxhall Corsa 2012 Vauxhall Corsa Hatchback Petrol Manual 41 years old and didn’t At Data Harvesting we developed 6 Ford Focus 2012 Ford Focus Hatchback Petrol Manual 45 our own software specifically for the accurately represent HE industry (Student CRM), and 7 Ford Fiesta 2012 Ford Fiesta Hatchback Petrol Manual 45 us anymore.” consistently strive to respond to our 8 Ford Focus 2012 Ford Focus Hatchback Diesel Manual 45 clients’ ever-changing needs and 9 Ford Fiesta 2012 Ford Fiesta Hatchback Diesel Manual 46 “For many years, we allowing them to help us shape the Frettens is a team of bright and 10 Audi A3 2012 Audi A3 Hatchback Diesel Manual 46 have had a young, product into the powerful tool it is experienced lawyers in Christchurch. today. Matthew Fretten commercial and We select the best professionals to work Managing Partner energetic culture It’s an industry that’s always and a modern approach to legal work, at Frettens, looking for a blend of knowledge changing with new technologies Fleet operators go paperless distinguishing us from some of our and personality. emerging daily. As a company we Just a few years ago replacing your paper forms need to keep ahead to speed up competitors. We wanted our brand to with a mobile device seemed like a dream. In Our jobs are all about people – we don’t see it processes for our clients, have be vibrant and distinctive, reflecting our a great user journey through today’s world, if you still rely on paper to manage as just dealing with legal problems, but helping team of expert lawyers and the clients navigation onscreen and have your business, you are in big trouble. This is people to deal with the issues that they face. Our intuitive software that just makes that we represent.” sense. especially true for fleet companies as more and role is to understand you and what you are dealing more fleet operators turn to Southampton-based We have re-designed our website to with, clearly communicate your options and offer Our product roadmap is driven by telematics supplier Safetrac, in search of its Go reflect this clear, modern approach honest, clear advice. what our customers have requested. Paperless job management solution. Our feature idea forum is full of great and earlier this year, we also refurbished ideas submitted by our users. After Safetrac is familiar with the daily challenges our Christchurch offices to provide We try and make it as painless and straightforward as all it’s our customers who use our that fleet operators have to face – collecting clients with a modern and light space possible to get in touch with our solicitors. A chat product on a daily basis. paperwork from remote depots, deciphering the to meet with us. over a coffee is almost always the first step and It’s all about customer-orientation sloppy handwriting of the drivers and worst of the initial meeting or call with us is free of charge. and keeping the customer at the all – spending over 30 minutes looking for that If we can help you or your business, heart of what we do best. Taking into particular worksheet that the customer demands please get in touch - we look forward account their ideas and inspiration, real people immediately. 3. Educate your staff to meeting you. as well as the changing world around us. Safetrac’s mobile solution eliminates all of the You may be greeted with reluctance by your well rounded advice challenges above and transforms your drivers into employees, but once you educate them and answer brighter outlooks an efficient and effective modern workforce. But all of their questions they will come on board. “There is nothing how do you make sure the transition to paperless 4. Set up all of your existing forms more constant system will not disrupt your current processes? Once comfortable with the technology you can than change.” Follow these five easy steps to ensure a seamless roll out all of your forms across all drivers and go transition from paper to paperless: paperless. Here’s our advice for all businesses, 1. Select the right device 5. Stay up to date particularly those in the software Make sure that whatever device you choose is Make sure you install updates on a regular basis and industry: durable, simple enough for the drivers to use and implement the new features for additional benefits. Safetrac solutions also offer the following services: - Listen to your customers - what is it is supported by Safetrac’s Go Paperless solution. they want or need? 2. Run a trial of the system „„Fleet management systems - Ask for feedback on existing Safetrac offers a free 30 days trial of Go Paperless. „„Vehicle tracking from one vehicle to thousands usability, navigation and features „„Lone worker protection devices - Allow them to submit ideas Safetrac will show you a demo of the system and set it up for your first use. Let a few of your „„Asset tracking devices fully waterproof and shock Always stay one step ahead of drivers use the technology and talk to them proof technology, research what’s currently regularly about it. This will eliminate the majority „„Dash cameras and vehicle recorder systems happening in your industry and „„Fuel additive solutions how you can improve your user’s of problems you may encounter in the future and experience. give you a group of experienced users within the Please call Safetrac on 0844 8545959. company. l www.safetrac-solutions.com Homegrown in Poole, UK www.student-crm.co.uk 30 Visit www.bizmag.co.uk October 2015 Frettens Solicitors | Christchurch 01202 499255 | [email protected] | www.frettens.co.uk 01202www.student-crm.co.uk 477855 Secure, Reliable Protection…

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BC_DataCentre_SecureVault_TheBusiness.indd 1 14/09/2015 13:28