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Messagelabs Email Security Services Administrator Guide

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Messagelabs Email Security Services Administrator Guide Email Security Services Administrator Guide For Microsoft Exchange® Environments Licensed Customer Confidential Licensed Customer Confidential Legal Notices Copyright© 1998-2009 Dell MessageOne, Inc. All Rights Reserved. Information in this document is subject to change without notice. All names of companies, organizations, persons, or other entities, and all sample data used in content and examples is fictitious and not meant to represent any real company, organization, person, or actual data. No part of this publication may be reproduced, modified, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise without the prior written permission of Dell MessageOne, Inc. Reproduction prohibitions do not extend to distribution among the employees of licensed customers or for use in activities conducted by Dell MessageOne partners in the course of sales, marketing, training, or support. MessageOne is a registered trademark and “Business Continuity that makes Business Sense,” EMS, SyncManager, RedirectorSink, RedirectorController, RecoveryManager, and OneSwitch are trademarks of Dell MessageOne, Inc. MessageLabs® and the MessageLabs logo are trademarks of MessageLabs Ltd. Research in Motion, RIM, and BlackBerry are trademarks/registered trademarks of Research in Motion Limited. All other trademarks are the property of their respective owners. This product uses certain third-party software. Relevant licensing information is provided in the MESSAGEONE LICENSE file in the installation directory. Dell MessageOne® EMS Email Continuity, offered by MessageLabs as Email Continuity is the sole intellectual property of Dell MessageOne, Inc., and includes proprietary technology for which Dell MessageOne, Inc., has applied for one or more U.S. patents. Email Security Services Administrator Guide version 6.5 (1st ed.) i Licensed Customer Confidential ii Email Security Services Administrator Guide version 6.5 (1st ed.) Licensed Customer Confidential Table of Contents Task Reference ......................................................................................................................... vii About This Book ........................................................................................................................ xi Intended Audience.......................................................................................................................... xi Viewing the Document.................................................................................................................... xi Conventions.................................................................................................................................... xi Product Documentation ................................................................................................................. xii 1 About the Service ................................................................................................................. 1 Software Release Versions Included in this Book ...........................................................................1 About Email Continuity ....................................................................................................................2 About Windows Authentication ........................................................................................................4 About Wireless Continuity for BlackBerry ........................................................................................5 About the Outlook Extension ...........................................................................................................7 About Historical Mail and Email Archive ..........................................................................................9 Interaction of Components.............................................................................................................11 2 Preinstallation ..................................................................................................................... 13 Communications Requirements.....................................................................................................13 Networking Requirements.......................................................................................................13 Firewall Requirements............................................................................................................14 Proxy Requirements................................................................................................................14 SMTP Message Gateway Requirements ................................................................................14 Gateway Requirements...........................................................................................................14 Mail Routing Inbound—Store and Forward.............................................................................15 Mail Routing—Outbound During Activation.............................................................................16 Historical Mail Routing Requirements .....................................................................................16 SMTP Connector ..............................................................................................................17 Hardware Requirements................................................................................................................17 Software Requirements .................................................................................................................18 Service Software .....................................................................................................................18 Supported Operating Systems ................................................................................................19 Supported Messaging Software ..............................................................................................19 Server Software Requirements ...............................................................................................20 Exchange 5.5 Environments.............................................................................................20 Exchange 2000/2003 Environments.................................................................................20 Exchange 2007 Environments..........................................................................................21 Coexistence Exchange Environments (2000/2003/2007) ................................................22 Account Requirements............................................................................................................23 Exchange 5.5 Account Requirements ..............................................................................23 Exchange 2000/2003 Account Requirements ..................................................................24 Exchange 2007 Account Requirements ...........................................................................25 Coexistence Environments Account Requirements .........................................................26 Virtualization ..................................................................................................................................26 Windows Authentication Requirements .........................................................................................27 Windows Authentication Limitations........................................................................................28 Wireless Continuity for BlackBerry Requirements .........................................................................28 Wireless Continuity for BlackBerry Installation Prerequisites..................................................29 Adding the Email Continuity Service Root Account to the Local Administrator Group .....30 Enabling TCP and Name Pipes to Access the BES Database.........................................30 Verifying that Mobile Data Services are Installed and Configured ..................................31 Wireless Continuity for BlackBerry Supported Configurations ................................................32 Wireless Continuity for BlackBerry Limitations........................................................................32 Email Security Services Administrator Guide version 6.5 (1st ed.) iii Licensed Customer Confidential Outlook® Extension Requirements................................................................................................33 Outlook Extension Limitations.................................................................................................34 Planning RedirectorSink/RedirectorController Placement .............................................................35 RedirectorSink Placement.......................................................................................................35 RedirectorController Placement..............................................................................................36 Historical Mail Requirements .........................................................................................................39 AlertFind Integration Requirements ...............................................................................................40 AlertFind Integration Limitations ....................................................................................................40 3 Installation and Configuration ..........................................................................................
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