Message from Bonnie Crombie, Honorary Campaign Chair

My father spent his final days in a hospital. While he was well cared for, the setting was clinical; he was surrounded by machines, busy staff and the endless hustle and bustle of a large healthcare centre. We cannot At the end of such a beautiful life, he should not have had to die in that kind of an environment. No one should have to. But my family didn’t have any other choice. change the It was at that moment that I realized urgently needs its own hospice residence centre: a place where community members can be cared for at the end of their lives – no matter how long or short – with compassion, outcome, dignity and respect. A place where patients and their families can find peace and comfort in a home-like environment. but we can A place where palliative physicians, healthcare staff and volunteers are devoted to creating meaningful end-of-life experiences for individuals and families and providing wraparound services to support the dying, death and grief “affect the journey every step of the way.

It’s for all of these reasons that I am so proud and grateful to serve as Honorary Campaign Chair for journey. Building Compassion – Heart House Hospice’s $25 million campaign to build Mississauga’s first hospice residence centre. — Part of a brand-new health campus being developed in the heart of our city in partnership with Trillium Health ANN RICHARDSON, Partners, the new residential centre will offer 10 fully equipped suites, a beautiful home-like atmosphere and HOSPICE VOLUNTEER ample space for the delivery and expansion of Heart House Hospice’s celebrated community-based programs. It will transform experiences and conversations around death and dying for people of all ages and all cultural backgrounds throughout Mississauga, building strength and resilience throughout our community.

It’s the kind of place I wish had been available to my father at the end of his life. And it’s the kind of place we all deserve as we consider our own journeys.

That’s why I am calling upon everyone in Mississauga, and all those with roots in our city or who simply love our community, to join together in support and celebration of our very first hospice residence.

Your generosity will build the future of end-of-life care in Mississauga – for you, for me and for us all.

Bonnie Crombie, MBA, ICD.D Mayor of Mississauga Honorary Campaign Chair Heart House Hospice 2 3 Care, compassion and Our Programs end-of-life advocacy in and Services

Empowered by the dedication and generosity of our the heart of Mississauga. donors and partners, Heart House Hospice offers a wide range of programs and services in homes and neighbourhoods throughout Mississauga and Brampton.

COUNSELLING & SUPPORT We offer a range of individual and group counselling, Since 1985, with the support of our extraordinary in-home visiting, respite and relief for caregivers, community of donors and partners, Heart House and non-denominational spiritual support services. Hospice has provided compassionate, person-centred hospice palliative care and end-of-life advocacy to the SUPPORT FOR CHILDREN people of Mississauga. Heart House Hospice is the only hospice in Ontario offering a range of supports and resources specifically Delivering community-based, in-home services for children coping with the dying or death of a for people of all ages and cultural backgrounds loved one. throughout one of Canada’s most vibrant and diverse cities, we are committed to transforming experiences HEALTH & WELLNESS and conversations around death, dying and grief – Our complementary therapy programs address building the strength and resilience of Mississauga, the physical, mental, emotional and spiritual one family at a time. Now, building on over 35 wellness of palliative individuals, caregivers years as Mississauga’s leading and the bereaved. Each year, our dedicated team of professionally provider of hospice palliative trained staff and over 150 trained volunteers offers care, we are embarking on the COMMUNITY OUTREACH & EDUCATION care and compassion to more than 1,200 individuals next phase of our evolution At the heart of our mission is a commitment to living with a life-limiting illness, with an additional with the development of our transforming conversations about dying, death and 2,500 loved ones benefiting from our services. community’s first hospice grief and changing the way individuals and families residence — transforming the communicate about these universal experiences. Our work is only possible with the dedication and future of end-of-life care for Through our community outreach and education generosity of our partners, donors and the wider the people of Mississauga. initiatives, we provide opportunities for groups to Mississauga community. talk and learn about illness, dying, death and grief.

4 5 THE NEED: Heart House Hospice’s Addressing an urgent New Residential Facility gap in healthcare for

Located at 2210 Speakman Drive within Sheridan Heart House Hospice is proud to have secured an aging population Park Corporate Centre, Heart House Hospice’s the services of world-renowned architectural firm new hospice centre will create a high-quality IBI Group to lead the design and development of end-of-life care experience for patients and loved the new campus. Please see pages 12 and 13 to With a population of over 700,000, Mississauga is ones of all ages in the heart of Mississauga. learn more about IBI Group. the largest community in Canada without a hospice

residence. With 12 residential beds, home-like features and

amenities and expanded space for the delivery This is a reality that urgently needs to change – for the of our existing and future community-based health of Mississaugans, for dignity in death and dying hospice programs, the centre will comprise in our community and for the ability of our healthcare offers an alternative to home, eases pressures on a core element of the larger campus being system to meet growing demand as Canada’s hospitals and provides comprehensive support to developed in partnership with Trillium population ages. both patients and caregivers. Health Partners.

Although the number of seniors living in Mississauga That’s why, in late 2019, we announced the launch is set to triple by 2031 – with healthcare needs of a historic new plan to build Mississauga’s first growing faster in our community than in any other hospice residence as part of a new healthcare campus region of the province – our local health system is being developed in partnership with Trillium Health unequipped for the future of care in our city. Partners – Mississauga’s leading hospital network and one of Heart House Hospice’s longest-standing Without additional resources and investment, collaborators. Developing the future of hospice care compassionate, high quality end-of-life care will in Mississauga is only possible with simply not be accessible to all those in need. With the opening of our new facility, which will the generous support and shared also serve as the central coordinating site for all And although Heart House Hospice proudly delivers of our community-based programs and services, vision of our donors, partners and community-based, in-home hospice care, we know the future of hospice care in Mississauga will be community. Your investment today that Mississaugans need and deserve a facility that forever transformed. will build excellence in compassion and care in our community for generations to come.

6 7 The new health campus in the heart of Get to know Mississauga is a multi-year project that will be developed in phases. Phase one will include the future of Heart House Hospice’s new residential and program facility, ’ new Comfortable, nurturing environment Limiting impact on the surrounding area hospice care long-term care home and expansive green space The hospice will feature amenities that strive to Together with our design partners, we are to promote peaceful connections with nature create a comfortable, nurturing environment, committed to limiting the impact of construction in Mississauga and an environmentally friendly approach. including a kitchen serving fresh, homemade of the new facility on neighbours and residents meals, a living room, a library and space for in the surrounding community. Buildings will be family members to stay overnight. located as far away from residential homes as possible and strategies will be implemented to reduce the impact of noise and lighting.

Embedded in the community Capacity Serving people of all ages and cultural Pet friendly Located at 2210 Speakman Drive within the The new hospice facility will include 12 backgrounds Recognizing the importance of pets and Sheridan Park Corporate Centre, the new residential beds and space for Heart House Heart House Hospice’s new facility will serve trained therapy animals in the care and grieving facility will be embedded in a central area of Hospice’s existing and future community-based people of all ages and cultural backgrounds journey, Heart House Hospice’s new residential Mississauga in close proximity to residential programs and services. through both our residential and community- facility will welcome visits from beloved pets neighbourhoods – allowing community based programs, providing compassionate or volunteer therapy dogs. members to access care close to home. care to everyone in need.

Proximity to Fully equipped suites Environmentally friendly Volunteer opportunities The location was also chosen for its proximity to Each of the 12 comfortable, home-like suites The campus will include abundant green Many opportunities will be available for Credit Valley Hospital, with palliative physicians will be fully equipped with a private bathroom spaces and will be designed to maximize individuals from throughout the Mississauga from CVH serving as lead physicians at Heart and shower. energy efficiency. community to volunteer with Heart House House Hospice’s hospice centre. Hospice at our new facility.

8 9 Heart House Hospice is thrilled to share that world-renowned Canadian architectural IBI Group is widely celebrated for its design excellence and for its commitment to Meet the firm IBI Group has been successfully secured to lead the design and development of Creating creating healthy, inclusive and long-lasting communities. The group’s extensive list Mississauga’s new hospice centre. of projects spans multiple sectors, from healthcare to transportation, education to Architects: Community commercial and beyond. Based in Toronto and with over 60 offices around the world, IBI Group takes a IBI Group collaborative approach to design, with a focus on future-forward solutions. The firm Below are just a few key highlights of IBI Group’s recent projects. prides itself on bridging the gap between design and technology, driving sustainability and efficiency and infusing the human touch throughout each of its projects.

For more information about IBI Group, visit www.ibigroup.com.

Hospice Kingston | Kingston, Ontario IBI Group is leading the functional programming and design for a new 24,000 sq. ft. palliative care centre of excellence and hospice Queen Elizabeth Royal Hospital Glasgow, UK Following an open and transparent Request for Proposal (RFP) process, the Hospice residence in Kingston, Ontario. The new 10-bed facility will enable Centre Planning Committee at Heart House Hospice recommended IBI Group for Hospice Kingston to provide a wide range of supportive programs to architectural design services to the Board of Directors based on: people living with life-limiting illnesses, and their families, in a warm and welcoming environment that is family-friendly, respectful and • A holistic approach to their design process universally accessible. • Experience working with trillium health partners • Experience designing as part of a campus/centre • Experience with infection control and negative pressure rooms London, United Kingdom • Proactively considered future expansion needs in terms of resident suites Chase Farm Hospital | IBI Group provided design services for the award-winning Chase Farm • Emphasized the importance of culturally appropriate design Hospital, a new, five-storey acute care hospital based in north London. • Overall sense of collaboration, teamwork, chemistry and fit with the team The design has been developed in consultation with all departments • Significant mississauga planning and development experience and clinicians, allowing the design team to lead the way with innovative • In-house visualization services healthcare design. • Reasonably priced for the services offered

Eglinton Crosstown LRT | Toronto, Ontario IBI Group is the joint venture design lead on the Eglinton Crosstown LRT project, providing architectural, interior and urban design services as well as multidisciplinary engineering design for many elements of the project. Spanning the entire city across 19.5 kilometres of above and below ground track, the LRT is Toronto’s most significant transit expansion in decades. When finished, the new line will connect five boroughs via multi-modal stations.

10 11 “Heart House Hospice is enormously grateful that the organization came into her life. has shown us that love She was particularly worried about how to best support is greater than death.” her son, and was relieved to learn that Heart House Hospice offers one of Ontario’s few community-based It all started with a routine medical appointment grief program for kids and adolescents. Called Help just before Christmas 2018. Us Understand Grief (HUUG), the program connects specially trained counsellors with young people coping Marianne Zoric’s husband, Andrew, was undergoing his with the dying or death of a loved one. Marianne says regular annual check-up when the doctor noticed he that Nicholas had a wonderful counsellor who helped looked a little jaundiced. He was sent for follow-up tests, him to confront and process his feelings of grief and then to a surgeon for a consultation. and loss.

It was at that visit that Marianne and Andrew heard the When Andrew passed away just four weeks after words that would change their lives forever: “Andrew, his diagnosis, Marianne quickly realized she needed you have stage four metastatic pancreatic cancer. You support too. “I had no idea the emotions and the feelings have months to live, not years.” that would follow Andrew’s diagnosis and death,” she NEED PHOTO says. “Grieving is a painful and confusing process, but Marianne, Andrew and their 17-year-old son, Nicholas, Heart House was truly there for me and Nicholas when were devastated. “From that point on, it was like being we needed them the most.” on a fast-moving train that we could not get off of,” says Heart House Marianne, looking back. She joined a support group offered by Heart House and Hospice, my attended two of the organization’s regular seminars, The All through Christmas, Marianne struggled to cope with Etiquette of Grief and Grief 101. “From the outset, it was support group her fear, sadness and grief during a time that usually reassuring to talk to experts at Heart House and to know held so much joy for the family. “I found myself grieving I had someone to lean on,” she says. and the staff and for my husband while we were still fighting for his life,” she says. Now, although some days are still much harder than volunteers all others, Marianne feels supported and empowered in her Two days after Christmas, the Zorics received the news grief journey with the help of Heart House Hospice. provided great they had most dreaded: Andrew would be unable to receive chemotherapy. His care would be palliative only, “Heart House Hospice, my support group and the staff “comfort during the until the end. and volunteers all provided great comfort during the most difficult time of our lives,” she says. “They looked most difficult time Marianne says she can’t recall who referred her to Heart after both Nicholas and me. And they’ve shown us that House Hospice; she could hardly think straight. But she love is greater than death.” in our lives.

12 13 Building the future of end-of-life care in Mississauga is only possible with the support of our committed, compassionate donor family.

With a goal to raise $25 million to enable the development 2. Recognition in all Building Compassion campaign of Heart House Hospice’s state-of-the-art new hospice donor listings. residence in the heart of Mississauga, we are seeking 3. Opportunity to be featured as a lead donor in a Heart House the leadership and investment of all those who share Hospice communication, such as a newsletter or story on our our vision to advance care, compassion and end-of-life website. advocacy in our community.

Your generous support of the Building Compassion Thank you for your support! Together, we’re getting campaign will create better options for individuals living closer to achieving our $25 million goal to build You live the best with a life-limiting illness, empower the expansion of Mississauga’s first hospice residence. Heart House Hospice’s community-based programming you can for as long for patients and families and transform experiences and conversations around end-of-life care -- creating a as you can. And stronger, more resilient Mississauga for everyone. $25 million you do that with Celebrating your generosity hospice help. In recognition of your generosity and commitment, we will be pleased to offer a range of benefits commensurate with — the level of your gift. Examples may include: “ $6 million FRANCES HENDERSON, 1. Opportunity to name a special space within the new centre, such as a hospice care suite, the living room or kitchen, a program room and DONOR AND VOLUNTEER more. Potential naming opportunities include:

Donations of $1,000,000 + Reception Lobby, Library, Kitchen or Dining Room Donations of $750,000 + To donate today or to learn more about how you can Day Hospice Centre (Community Program), Interview Room (2) help build the future of end-of-life care in Mississauga, Donations of $500,000 + please contact: Activity Room, Team Room, Boardroom, or Play Room (Children’s Program) Donations of $250,000 + Hospice Care Suite (12), Spiritual/Quiet Room Ryan Lester, CFRE Donations of $100,000 + Campaign Director, Heart House Hospice Elevator, Fireplace, Staff & Volunteer Room [email protected] 14 15 Statement of Operations Board of Directors

Karen Priest Sebastion Patrizio Chair of the Board and Fund Development President of Felara Financial Corporation, Chair of Committee, President of Diamond Marketing and the City of Mississauga Committee of Adjustment. Communications, Secretary of the Community Foundation Board, and past member Dr. Asha Gupta of the Trillium Health Partners Foundation Board Palliative Care Physician at Credit Valley Hospital. and Living Arts Centre Board. Charlene Shevlen Brad Butt Past Director of Mission and Values at St. Michael’s Vice-Chair of the Board and Hospice Centre Hospital. Committee Chair, Vice-President of Government & Stakeholder Relations at the Mississauga Doris DeAngelis Board of Trade, and past Member of Parliament Account Executive at Manulife Financial. for Mississauga-Streetsville.

Michael Massolin CPA, CA, Board Treasurer and Finance Committee Chair, Accounting Manager at Morguard.

Cheryl Englander Board Secretary, Governance Committee Chair, Quality and Excellence Committee Chair, and Past Chair of the Credit Valley Hospital Board.

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