nº 33 april 2015

Interview with Josemari Arozena President of ULMA Forklift Trucks

ULMA Handling Systems automates the logistics platform developed for Eroski, a pioneer experience in Europe 2 summary summary 3

April 2015

NEWS AND CURRENT THEMES. ULMA Conveyor Components 04 news and current themes supplies Pulleys to the Codelco ULMA Agrícola, the best protection Chuquicamata mine in Chile. against cold.

New TREXiA forklifts, designed to perform... built to last.

Success of ULMA Experience in NEWS AND CURRENT THEMES. NEWS AND CURRENT THEMES. Rome. ULMA Architectural Solutions, Draining The quality and specialization of Solutions in the Munich BAU trade fair. ULMA Lazkao Forging patents in ULMA Packaging opens a branch in Valve World. Turkey.

16 face to face Josemari Arozena. President of ULMA Forklift Trucks.

18 report ULMA Group presents its new corporate image giving the most efficient support to its Businesses.

22 report Professional Qualification: a REPORT. CHALLENGE, an OPPORTUNITY. Professional Qualification: a challenger, an opportunity. 24 report ULMA Handling Systems automates the logistics platform developed for Eroski, a pioneer experience in Europe.

REPORT. 26 agenda and suggestions ULMA Handling Systems automates the TEAM OF COLLABORATORS: logistics platform developed for Nora Altube, Joseba Alberdi, Elena Goirizelaia, María Sendín, Eroski, a pioneer experience in Irene Moreno, Edurne Unzueta, Europe. Romu Arteche and Karlos Alzola. Edition: Grupo ULMA S. Coop., Garagaltza auzoa 51 - 22 p.k. 20560 OÑATI. Tel.: 943 25 03 00 Fax; 943 78 09 17. e-mail: [email protected]. Design and Layout: Trademark Area, Communication, and RSE. Printers: Gertu S. L.

Ecologic paper 4 news and current themes news and current themes 5

ULMA GROUP ULMA PACKAGING ULMA HANDLING SYSTEMS The subscription ULMA Packaging Orkli and ULMA Handling Systems design campaign to the opens a branch in a real time traceability system to control Berria journal aimed Turkey production and logistics at ULMA Group SINCE THE BEGINNING OF 2015, THE NEW partners and workers BRANCH IS FULL OPERATIONAL. has finished The director of the Turkish branch, Güneş Özmen, from the new offices located The recently finished subscription in Istanbul, works with the objective of campaign has been one of the actions improving and tightening the relationship resulting from the collaboration agreement with clients. signed in 2007, between ULMA Group and The Turkish market has been very the Diario Berria, attending to the proposal dynamic for ULMA for many years and from the ULMA Group Euskera Committee. shows an important growth potential for In its commitment to protect and our main sectors like those related to fresh promote culture and Euskera, ULMA Group foods. favours the measures that also facilitate We can highlight that DUBA, the the standardization of Euskera in the ULMA Packaging distributor in Turkey; will employment environment. In this sense, at continue collaborating with us like it has The main reason that has caused the inventory. the beginning of the year the ULMA Group been doing over the last years. ORKLI to take on this E-KANBAN project Customer service has considerably partners and workers had the occasion of We start the first part of the year with is the possibility of offering its clients an improved using this system; the subscribing to the Berria journal at half the ULMA ARCHITECTURAL SOLUTIONS our own presence in the FOTEG trade fair optimal, precise, and real-time logistics provisioning of material consumption normal price. (5-8 March) where we will exhibit our most service without the need for service depends only on the time it takes to This campaign is an example of the ULMA Architectural Solutions celebrates advance solutions in thermal sealing of waiting times. transport the materials from Orkli to the initiatives within the framework that ULMA its 25 years offering innovative building trays and flow packs on our ULMA Ambalaj The Kanban system implemented in client. This means that both the delivery Group wants to create and maintain to stand. On the other hand, we will also Orkli is an easy to use e-Kanban web period when the material should be given promote that Euskera forms part of daily solutions exhibit our high-performance stretch film based system, designed in order to to the client, as well as that necessary for life, guaranteeing in this case the means wrapper on the DUBA stand. reduce delivery times, reduce stocks and each client is reduced. to create a habit of reading in Euskera, as This year is a special anniversary Internationalization obtain customer loyalty. This project In addition, without any effort, the well as putting the journal into hands of for the building sector. ULMA In 2009, with a qualified human was developed to guarantee that all client makes sure that the material it the largest possible amount of readers. By Architectural Solutions celebrates 25 team, the technology and expertise ULMA EMBEDDED SOLUTIONS movements of the goods are controlled has consumed will arrive exactly when now, the partners and workers that took years of activity, in full performance acquired after years of experience, by an RFID system that allows having all needed, being able to see the information advantage of the subscription campaign and unstoppable international a new strategic focus lead it to Requirements the available information in real time, of its material at any time, on-line and are already enjoying the advantage or projection. implement an internationalization optimizing the process and monitoring fully updated. receiving the Berria journal in their own policy committed to opening itself to Engineering letterbox. From a workshop to an industry a more and more global world. Professionals in ULMA PIPING The company started at the core ULMA Embedded of ULMA Group, when in 1990 it Nowadays, ULMA Architectural ULMA Lazkao Forging obtains manufactured the first pieces of drain Solutions, after a quarter of century Solutions channelling from polymer concrete. behind them, is a reference in the the OHSAS 18001 Certificate Years later the first technological Spanish sector and has branches Ten ULMA Embedded Solutions investments were made and new in Portugal, France, Brazil, Mexico engineers have become Certified The Occupational Health and Lloyd Register ratifies the fulfilment of construction solutions were developed, and Italy and is present through Requirements Engineers in Requirements Safety System implemented by legislation for integrated prevention opening the business field to other distributors in more than 20 countries Foundation Level by IREB (International ULMA Lazkao Forging has been in all the ULMA Lazkao Forging markets. That way architectural all round the world. Requirements Engineering Board). With this recognised with the OHSAS 18001 production processes. prefabricated pieces were created A special logo has been created title, they have accredited their knowledge certificate. The work carried out by The OHSAS 18001 Certification (gutters and copingstones) and the for stationary and business supports of the fundamental aspects for the life cycle the entire ULMA group intervening certifies an adequate Occupational innovated ventilated façade system. to commemorate its 25th anniversary of Managing and Defining Requirements. in the identification, evaluation and Health and Safety policy and manifests Over these years of growth, the and a Committee has been formed That way, ULMA Embedded Solutions control of possible risks associated the commitment of all workers for company passed from being a small and is already working on the continues committed to training its to each position, has translated into the ongoing improvement in the workshop to become an industry with organization of different events for team for ongoing the consolidation of its occupational development of its business activity. a 12,000-m2 factory in 2005. the occasion. improvement health and safety system. of their client’s The audit performed last year by developments. 6 news and current themes news and current themes 7

ULMA CONVEYOR COMPONENTS Supply Contract Vattenfall Germany

After the approval achieved in 2014, ULMA Conveyor Components has obtained a supply contract for rollers for the mines and thermal plants of the Vattenfall energy group in Germany. The contract is for the 2015 to 2019 period and includes yearly revisions. Vattenfall is one of the largest European energy groups, owned by the ULMA AGRÍCOLA Swedish government and with facilities in Scandinavia, Germany, Holland, France ULMA Agrícola installs greenhouses in the desert and the United Kingdom. About 87% of the Vattenfall Germany production comes The weather conditions, the lack The project covers nearly 2 hectares renovating the internal air that way from fossil fuels, mainly extracted from of water and high temperatures mean for agricultural crops, which has been managing to cool the temperature the lignite mines owned by (Jänschwalde, that developing farming exploitations divided into 2 modules. The Multi- inside the greenhouse by forcing the Nochten and Welzow). is complicated in desert climates. chapel curved model of greenhouse air through the humid walls. ULMA Conveyor Components has Productive installations in the area is used for this installation, covered The fitting-out of both modules developed a new dynamic high range ULMA FORKLIFT TRUCKS require a high level of technicality, with with cellular polycarbonate and has been completed with the roller specifically for this client complying adequate solutions and equipment, without any type of natural or passive installation of overhead shading, air with the starting force, noise level and New TREXiA forklifts, designed to perform... to respond to the weather needs of ventilation. The greenhouses have circulators, and irrigation system. eccentricity requirements (T.I.R and M.I.S.) Built to last each crop. been equipped with a combination An adequate internal climate for Obtaining this contract from one of In the latest Middle East of cooling panels, extractors and fog cultivating vegetables has been the most demanding clients is a great ULMA Forklift Trucks presents the to 14%, compared to the previous installation carried out by ULMA system for the humidification and achieved by combining all these support to our plans in Germany and will new range of TREXiA counterweighted engines, maintaining productivity up Agricola, response was given to these cooling of the internal environment. elements. facilitate our entry to the rest of German diesels from Mitsubishi, which consists to 95%, while the “ECO” mode needs with both the distribution The cooling panels are situated in a energy groups. of two series: TREXiA ES, 7-ton allows exceptional efficiency while of the proposed greenhouses as central warehouse that connects the forklifts, and TREXiA EX with load accelerating without sacrificing speed. well the equipment used for the two modules and that is the only one capacities between 10 and 16 tons. acclimatization. with zenith ventilation that allows The new FD70N from the TREXiA ES series is characterized by having a turbo engines designed to favour reduced fuel consumption without ULMA PACKAGING sacrificing productivity, offering a 14% increase of efficiency regarding New perimeter illumination system with LEDs the engines of the previous generation and that way fulfilling the ULMA PACKAGING HAS CHANGED ALL THE EXTERNAL LIGHTS AROUND ITS GARIBAI FACILITY FOR LED LAMPS. current European Stage IIIB regulation regarding emissions. In addition, it 42 lamps of 85 W have been includes a compact turbo compressor installed on all the illumination posts that reduces fuel consumption by that originally had lamps of 250 W. 18%. In addition, the useful life of these On the other hand, the TREXiA EX new lamps is 5 years respecting the year series incorporates all the innovations and a half of the previous ones. offered by the ES series and in addition The investment, which was adds the possibility of choosing subsidized, means an energy savings between two control systems allowing of 77.08% which translates into more adapting the performance profile of than 900 €/year without counting the forklifts to the specific needs of the associate maintenance costs. work being carried out. This standard model achieves a fuel saving of up 8 news and current themes news and current themes 9

ULMA PACKAGING ULMA PIPING ULMA ARCHITECTURAL SOLUTIONS New automatic thermal sealer TSA 87 The quality and LEED Certification: WITHIN THE RANGE OF TSA SANITIZABLE THERMAL SEALERS, ULMA PACKAGING HAS RECENTLY PRESENTED IN FRUIT LOGISTICA ITS NEW TSA 875 MODEL. specialization of Sustainable Commitment, ULMA Commitment ULMA Lazkao Forging This model has the same advantages as its predecessor, the TSA THE NEW ECONOMIC WORLDWIDE SCENARIO IS FORCING THE REVISION 680. patents in Valve OF MANY PRINCIPLES, VALUES AND RULES ON WHICH THE ECONOMIC - Sanitizable design FUNCTIONS AND BUSINESS DECISIONS WERE INSPIRED. - Integrates into complete packaging lines World - Highly efficient Last December ULMA Lazkao Forging The objective is to reach a this document summarising the - UPC based control participated in Valve World Expo 2014, more balanced and sustainable contribution of ULMA to the LEED The difference with the previous model is because this new model the biennial International Trade Fair for development model based on a Certification, that depending on each has a larger sealing area. Its maximum sealing area is 330x875 mm Industrial Valves, held in Düsseldorf, where different way of understanding project can reach a maximum of 32 This new model is another example of the ULMA Packaging it had the opportunity of showing its economy, the resources, consumer points of the 110 possible ones that commitment to the development of a complete new range of leadership thanks to its specialized offer patterns, and in this specific case, are defined in the seven categories to thermal sealers that respond to the most demanding requirements in closed-die forging and its exceptional construction systems. be analysed: of the market. quality in the production of pieces. The firm commitment of 1. Sustainable plots The International valve trade fair for ULMA Architectural Solutions with 2. Water efficiency the oil and gas sector, was attended by sustainability, the environment 3. Energy and Atmosphere about 12,500 persons that could visit and energy efficiency is shown in 4. Materials and resources all 664 exhibitors distributed around the 5. Internal atmosphere quality 17,876 square meters of the event. The 6. Management innovation exhibitors, among which the ULMA stand 7. Regional priorities stood out because of its differentiating LEED provides a complete design, exhibited their solutions and framework to evaluate the efficiency products, such as valves, actuators and of the building and their commitment control systems, forged parts, products with sustainability, therefore the LEED related to valves, seals, engineering, commitment is the ULMA Architectural associations and publishers. Solutions commitment toward a ULMA Lazkao Forging was made new more balanced, sustainable and very welcome among the professionals environmental friendly scenario. attending the Fair exhibiting its Forged Enter the following link or use the Valve Bodies in different types of materials QR code to obtain more information, INCONEL, MONEL, HASTELLOY, or where we will explain in detail the ULMA CONSTRUCTION TITANIUM, together with a wide range ULMA contribution to the LEED Success of ULMA Experience in Rome of sizes that includes diameters up to Certification: bit.ly/ULMA- 750 mm and weights above 450 kg. It LEED Last November an event took place in the Palacio Colonna ULMA Construction presents itself as a reliable partner, also showed applications for the nuclear of Rome, in the heart of the historic city, as the culmination capable of offering excellent service and adequate response industry, ASME III NCA 3800 approved of a series of acts within the promotion plan of the ULMA capacity, in both Italy as the rest of the world. by VELAN and all the main standards, Construction brand in Italy. ULMA Construction has managed to gather 70 technical requirements and internationally manufacturing of adequate valve bodies ULMA as a referential, highly reliable The event had the participation of representatives from the professionals and specialists from different fields and create a valid specifications. ready to resist the extreme conditions and supplier. most important construction companies and engineering and work atmosphere, interchanging experiences and generating With more than 30 years experience this has served for the sector to recognize design studios of the country, as well as that of outstanding business. All these previous and later activities with the client guaranteeing ULMA Lazkao Forging in the institutional personalities: The Spanish ambassador to Italy, have demonstrated being a success regarding the results, from Francisco Javier Elorza, and the Economic and Commercial there the experience can be extrapolated to other markets. Counsellor, Angel Torres Torres; the Secretary of State, Luca Lotti, attended in representation of the Italian Government; he had different conversations with the participants about the current market situation and the economic previsions for the future. This event is another step forward in the strategy proposed by ULMA Construction and establishes the bases for a tight and close relationship with clients, strengthening the ULMA brand and consolidating its image and reputation in the sector. 10 news and current themes news and current themes 11

ULMA GROUP application of browser alerts and original market and possible clients, to situate ULMA PACKAGING sources susceptible for hosting content ourselves in the our business reality and ULMA Brand about ULMA. even anticipate future changes and identify To work on a bicycle Surveillance System, Using the design of this tool during the new tendencies and opportunities. Within the campaign promoted by test period and the ongoing improvement the Gipuzkoa Regional Council and the a tool for sharing process, ULMA Group pretends to monitor local councils of Mondragon, Oñati, knowledge treatment of the ULMA Brand and offer Aretxabaleta and Eskoriaza, ULMA reports with links to the original sources Packaging has adhered by preparing three ULMA Group has developed a to have immediate access to the published new parking areas for bicycles. Brand Surveillance System that allows information. These new parking areas add to automatically and permanently capturing In a later phase, this information the already existing ones, but with the and classifying all the content published capturing system could be developed, if characteristic that due to being outside, in digital format about ULMA Group, its required, as technological surveillance of they are covered to protect the bicycles Brand or any of its Businesses. the content linked to sectoral activities from weather conditions. This system mainly recompiles news, or interesting markets for each of the With all that, we want to establish articles and opinions in text or video formats, ULMA Group businesses, offering useful that previously there were already many published in external digital channels, knowledge as support for research. This people going to work on a bicycle, in magazines and journals. This platform has practice known as Competitive Intelligence ULMA Packaging; this is a habit that been designed to trace the digital content consists of having all the necessary is becoming more and more popular, published in Euskera, Spanish, German, information to know and analyse its own being a truly healthy habit respecting the English, French, and Polish based on the environment, including competition, the environment.

ULMA FORKLIFT TRUCKS Visit of Yuichi Mano, President of Mitsubishi Caterpillar Forklift Europe

YUICHI MANO, PRESIDENT OF MITSUBISHI CATERPILLAR FORKLIFT EUROPE HAS VISITED DURING THESE DAYS ULMA FORKLIFT TRUCKS AND THE CORPORACION MONDRAGON.

This important visit is contextualized facilities in Arrasate, where Mikel within the round of trips that the Lezamiz, Director of Corporate recently appointed president of Diffusion received them and with MCFE is making, accompanied by his normal pleasure as hoist not only ULMA HANDLING SYSTEMS Miguel Cascajo -sales manager and introduced them to the wide and main interlocutor between the two diverse Mondragon business activity, A fully automatic Distribution Centre for Brandili has been companies- to the offices of the main reviewing the main milestones reached inaugurated in Brazil distributor of this brand in Europe. and challenges achieved after more The visit, although brief, was full than half a century of existence, but Brandili, a company in the infant in storage and preparation of orders”, most significant advantages have of activities; it started with a work also exclusively transmitted to them the clothing sector inaugurates its new highlights Gorka Sudupe operations been obtained in the agility, precision meeting and later a presentation by essence of the cooperative spirit. distribution centre fully automated by manager of ULMA Handling Systems and control of the order preparation ULMA Group of its businesses in its Mr. Mano, highlighted in his later ULMA Handling Systems; this action in Brazil. systems”. Before the automation Central Offices. After this, a guided speech having been very impressed by means an investment of more than 70 The automated solution is formed Brandili prepared 300 boxes an hour visit to the facilities of ULMA Forklift the singularity of the activities forming million Brazilian Real, over the last five by an innovative logistics system and after the automation it has the Trucks in Oñati in order to see first- our business group, as well as the years to renovate its facilities. consisting of two FSS and an automatic capacity to prepare 1,500 boxes/hour. hand the daily business activity, its structure forming them. The process started in 2011, based classification system designed for In addition, Mr. Hornburg adds, context and current reality. The visit finalized with a nice on a Director Plan that has included double trays managed by means of a “the advantages are also outstanding Later, Ángel Sánchez, Manager luncheon in Caserío Olandixo. For the last 30 years, ULMA the expansion of the Brandili industrial WMS customized to the solution. In in the safety and ergonomics for the of ULMA Forklift Trucks and Product Forklift Trucks has been the addition, the Pick to Light devices will employees and time reduction in Director, and Fran Fernández, and logistics processes. “This project official exclusive importer in is a milestone for the Brazilian textile intuitively guide the operator in the displacements of employees”. Commercial and Service Director as industry, because it shows a revolution multi-order preparation process. hosts were very interested in that the Spain of Mitsubishi Forklift in the modernization of companies in The Brandili Logistics manager, delegation of the Japanese company Trucks. that referring of good logistics practises Sigfrid Hornburg, indicates, “the visited the Corporación MONDRAGON 12 news and current themes news and current themes 13

ULMA ARCHITECTURAL SOLUTIONS ULMA CONVEYOR COMPONENTS ULMA CONSTRUCTION Draining Solutions Globalization of ULMA Construction Mexico celebrates its in the Munich BAU ULMA Conveyor 8th anniversary launching its own website trade fair Components

ULMA Architectural Solutions has After the strategic reflection centred presented its Draining Solutions in the on the strengthening and development architecture, materials and systems of the business globalization carried out Trade Fair BAU 2015 that was held from with the help of the BANPRO consultancy 19 to 24 January in the German city of at the end of 2013, objective countries Munich. The latest innovations and new were established (according to potential pieces were shown in the sector in all volume, price, competition, barriers, and Coinciding with the anniversary, carried out several projects in different its facets. current positioning of ULMA Conveyor ULMA Construction has launched its Civil Works, Building and Industrial ULMA has presented its MULTI V+ Components). These countries were Chile, new website, www.ulmaconstruction. Maintenance sectors. range that combines in only one-system Peru and Germany. com.mx aimed at and fully dedicated to In 2013, an ambitious growth plan advantages like economy, versatility and Already in 2013, the first commercial the Mexican market. The new site can for the next five years was started in this dependent possibilities. These solutions come by the hand With more than 1,900 exhibitors affiliate was established in Germany and a be visualized on all types of devices; it market. To do that, strong investment In addition, it has exhibited the new of ULMA Architectural Solutions, a from 43 countries, BAU occupies the German Area Manager was hired. During contains complete product information, has been proposed in material stock and CHANNEL GRATING. This is a ‘T’ shaped leading company in the development entire Messe München premises, with 2014, the commercial affiliates in Chile which in addition, can be downloaded in the introduction of new products into grating that stands out mainly due to of personalized sustainable solutions for 17 pavilions and 4 entrances, a gross and Peru were established and a person with only one click. the market, like the MK System. its aesthetics, and integrates perfectly the Construction sector in addition to exhibition area of 180,000 m2. has been displaced to Antofagasta, Chile, In 2004, ULMA Construction started In order to guarantee the rapid and into the paving that way achieving full being a symbol of Quality and seal for to manage both markets. Currently the its venture in the Mexican market with its efficient supply of material, in 2014 the adaptation in the urban landscape. Guarantee in Construction. necessary commercial team is being participation in the largest infrastructure New Logistics Centre was inaugurated created for both counties. project in the country. The Hydroelectric in Cuautitlan, in the north of Mexico Project El Cajón. City. The new installations have an But it was not until 2007, when areas of 18,500 m2, of which 15,500 ULMA HANDLING SYSTEMS ULMA Cimbras y Andamios de Mexico m2 are logistics infrastructure and the The project designed for the Imbanaco Medical Centre (Colombia) means SA de CV, was established with remaining 3,000 m2 are offices and headquarters in Tlalnepantla, Mexico warehouses. a key milestone for the optimal management of medicines and supplies State Throughout these 8 years of background, the Mexican affiliate has

ULMA INOXTRUCK ULMA Inoxtruck in the “Hygienic Design of Equipment and Installations” Sessions Improve the service quality, maintain system using Pick to Light device systems. for the preparation of the dispensing the stock controlled in real time as well In order to increase security, carts. This past 21st October, a series of as improving traceability of medicines warehouse productivity and preparation The plant stores (12 Clinic Services) conferences about the HYGIENIC DESIGN and supplies, were the specific needs that of medicines in single-dose format, ULMA will be another area where the Imbanaco OF EQUIPMENT was organized in Valencia caused the Imbanaco Medical Centre to will implement a vertical carousel in the Medical Centre will be benefited by the by AINIA as representative of the European commission the very large project. Pharmacy Warehouse formed by a Pick logistics system designed by ULMA. These Hygienic Engineering and Design Group Inoxtruck participated in these sessions reflected in the large participation, with The project has a General Store, for to Light system that will guarantee secure stores will have 40 modules of automatic (EHEDG) in Spain. During these conferences with an explanatory conference about the more than fifty people invited representing which ULMA has designed an automatic classification of the orders. In addition, dispensing that will guarantee the security different speakers participated, representing designs of their equipment, as examples of outstanding Spanish companies like storage system managed by two horizontal ULMA will supply machinery for the and precision dispensing of the goods in food companies, like Calidad Pascual, good practices in the design of sanitizable Entrepinares, Casa Tarradellas, VSol, and carousels, a warehouse management re-packing of the single-dose medicines the different Clinic Services. and other speakers from Ainia, experts in equipment for handling loads in White Revlon. system and a grouped order preparation and will implement a Pick to Light system designing sanitizable equipment. ULMA Rooms. The success of the conferences was 14 news and current themes news and current themes 15

ULMA GROUP ULMA CONVEYOR COMPONENTS All the material ULMA Conveyor Components supplies collected in our Pulleys to the Codelco Chuquicamata mine Solidarity Market in Chile has been shipped to ULMA Conveyor Components has Corporación Nacional del Cobre de Chile supplied an important order for Pulleys to [Chile National Copper Corporation], an Honduras the Codelco Chuquicamata mine in Chile autonomous company owned by the As normal in previous years, last The order for these pulleys, for up to 10t, Chilean State, with the main business November the Fundación ULMA started its was made through the recently created of exploring, developing and exploiting Solidarity Market. affiliate. copper mineral resources and by-products; On this occasion, to collect first necessity Codelco is the first copper producer in its processing until converting them articles in favour of the marginal population the world and also has nearly nine percent into refined copper and then its ULMA CONSTRUCTION of Honduras. To do that, the Fundación of the worldwide reserve of this red metal. commercialization. ULMA collaborated with ACOES, a non- The name Codelco represents the ULMA Construction strengthens its presence in India with its government organization for the non-profit participation in the BAUMA CONEXPO SHOW development, formed by volunteers willing to work and materialize the dream of a From last 15th to 18th December, construction, infrastructures and in different touch screens available all world with more justice for everyone. representatives of ULMA Construction mining sections have experienced round the stand. All the material that our partners and India and Central were in the India great expansion in the country. ULMA In this third edition, nearly 26,000 workers voluntarily contributed to this Expo Centre fairground in Greater Construction in clear commitment to visitors and 635 exhibitors from 25 collection was given to ACOES and later Noida, to show products and exhibit this strategic market has been present countries attended the construction shipped to Honduras in the container for image, service and availability for the with a very visible stand of nearly machinery, mining machinery, March. client. 100 m2. The exposition of modular construction vehicles, and construction All the partners and workers that Regarding the presentation of building products, like LGW and equipment. This international trade collaborated in this initiative participated ULMA PIPING in size and 1,500 lbs of pressure in innovations, BIRAMAX captured the BIRA for walls and pillars, CC-4 and fair positioned as one of the most in the draw of a painting that a member addition to Spacers and paddles of 66 attention of the visitors due to it being VR Tables for slabs, and civil works important trade fairs in the sector of the Association donated to this cause. ULMA design and 78 inches. easy to curve, as well as for its capacity systems like MK and Cimbra T-60 was in the Middle East and India, on this The winner of the draw was José Bellido of flanges for the This material supply more evidence of adapting to different radius. This supported with much documentation. occasion, it was moved from Mumbai ULMA Handling Systems. of the design capabilities that ULMA has system allows forming circular walls The visitors had access to all product to the capital Delhi. Jamnagar Refinery developed, collaborating in this project with a wide range of curves. and company information thanks to with FLUOR on a market like the Indian ULMA Piping has participated in Over the last years, the a new interactive application installed one where it is vital to stand out from the construction process of the Indian the competitors by adding value to the refinery of Jamnagar by supplying the product, in this case, from the initial flanges adequately designed for the ULMA AGRÍCOLA engineering phase. project. The Jamnagar Refinery belongs The flanges were manufactured in to Reliance Petroleum Limited (RPL) ULMA Agrícola, the best protection against cold the production lines of the Oñati factory and is located in the Indian region of being rigorously supervised by external Gujarat, the largest refining complex ULMA Agrícola has recently finalized double layer of polycarbonate, thermal inspectors, in addition to making all type of the world with a daily production a project in the far eastern area of Russia, screen, illumination and heated channels. of tests guaranteeing the quality of the capacity of 197,000 m3, 1.24 million where the annual average temperature is Lettuce without hydroponic substrate will material. Another show of the ability barrels of petroleum. -2.1 ºC be cultivated inside. and authority acquired by ULMA to offer The prestigious company FLUOR The weather characteristics of each customized solutions to one of the most that participated in the engineering and area together with the specific weather important refineries in the world and construction phase together with other needs for each crop to be produced are in such a characteristic market like the recognized companies EPC, who have the data that ULMA Agrícola evaluates Indian one. worldwide operations as Bechtel, UOP when designing and offer a solution that LLC, or Foster Wheeler, approved the best responds to these needs. ULMA designs also ordering the flanges, This project carried out in Russia is screws and seals to complete the entire prepared for interior cultivation even units. ULMA has supplied non-standard during the winter, when the temperatures welding neck valves to the Jamnagar can drop to -30 ºC refinery, of their own design, 30 inch The Gothic model green house was used for this project, covered with a 16 face to face face to face 17

We should be demanding with the work done, each one in his/her field without overlooking the smallest details, being aware of our if this has meant restrictions from a at that moment, but when there is an To finish, your mandate ends deficiencies and working in business viewpoint, closing of branches, exceptional situation they should be in the next assembly, do you have order to achieve the mar- reducing projects, etc., socially it meant sufficiently flexible to be used in another any specific message for the ULMA an enormous sacrifice with a loss of way, we have to be capable of adapting Forklift Trucks collective after all these ked objectives. human capital and knowledge that has them to the demands at any given time. years... been difficult to recuperate. Even though we are now better off than 2 years ago, Do you believe that the My message is that we have managed we cannot lose sight of the horizon, cooperatives are sufficiently agile to to change our course but there is still a when for 5 years we have been with an react in such a changing environment long way to go and we should maintain NRN [Business Remuneration Level] below as the current one? What measures or the attitude we have shown over these 85%, there is still a long way to go and instruments for improvement could years. We should be more demanding this is a long-distance race. be implemented? with our work, each one in his/her own field without neglecting the smallest Do you believe that Group This is a deficiency I see in our detail, being aware of the deficiencies we solidarity has been one of the keys organization. The simple fact of approving have and working in order to achieve the to help the cooperative advance? Do a simple regulation at Group level requires marked objectives. you believe that we as a Group are a background of consultancy with all cohesive and committed? Group and Business bodies that can delay taking a decision based on that regulation Without any doubt. I am convinced more than necessary. ULMA Group has very that without the support of ULMA Group Within corporate culture it is very the future of this cooperative would have difficult to avoid all the consulting of important solidarity been very uncertain. The Group has very different bodies, but as there are technical tools, both social and important solidarity tools, both financial committees in the Group, like that of HR financial like the reconversion of results or the or the financial one, these should be given ones inter-cooperative loans among others, or more authorities. social ones like aids for relocations that “I am convinced that without the support of ULMA have been a great help at critical times like The last question is the same for the one we are going through. all and asks if you believe that ULMA Group as a Group with a social aim, Group the future of this cooperative would have In your opinion, what do with a Foundation as an instrument, you think are the tools that should should promote and motivate its been very uncertain.” JOSEMARI AROZENA. President of ULMA FORKLIFT TRUCKS be promoted by the cooperatives/ social project? Business and the Group for strengthening that implication and As the Cooperative we are, the social Perhaps ULMA Forklift Trucks has Firstly, Josemari, what is the of business we had. We had to face an commitment? aim should be to always be present and been one of the Group Businesses current situation of the Business? Do important restructuration and headcount realizing that in the past many things have most affected by the crisis over the you think the worst has passed? reduction above 30% and we had to I believe that emphasis should not been done, I believe that in the last years last years. We wanted to be with adopt austerity measures and restrictions be given to one tool or the other, but and pushed by the economic situation, its President, Josemari Arozena who Currently the situation of the Business that have allowed us to be where we are rather we should make possible that the the social activity has been left to one offers us his reflections about the is better than what we had two and a now. tools we have are sufficiently flexible to side so we can centre on purely business current situation of the Business. half years ago, and we look to the future Regarding as the whether the worst approach unforeseen circumstances like tasks. The Group social project, as well with another perspective. Two and a half has passed or not, I think it would be those that have occurred over the past as being aimed at the collective of the years ago we were in great debt, and we difficult to have a worse situation than years. The different tools are designed Group itself, should also be reflected in had excessive structure for the volume what we have had over these past years, taking into consideration the environment the environment so it returns something. 18 report report 19

www.ulma.com ULMA Group presents its new corporate image giving the most efficient support to its Businesses.

“The most promising of a group is knowing ULMA campaign. That way, the new Corporate Website, participated by the companies that have how to be united to grow”. This quote This long process reaches its zenith the new Audiovisual Projects, the new collaborated in the project and by the from Jose Maria Arizmendiarrieta perfectly with the presentation of the new Group Catalogue and Corporate Booklet, the workers and families who have participated summarizes the ULMA spirit over the last corporate image, a process lead by the new Group Advertisement, and the new in the “We are ULMA” campaign. 54 years since when a group of skilled ULMA Group Communication Committee digital content strategy were presented mechanics started to dedicate themselves to and executed from the Communication and last February in an event celebrated in the > A New Window to the World the maintenance and auxiliary works of the Brand Area, that has had the implication ULMA Group auditorium in Oñati and was One of the most outstanding elements then growing chocolate industry in Oñati. of all the Businesses, and, above all, with of this process has been the creation of a Talleres Ignacio Maiztegi was the embryo the active participation of our partners and new Corporate Website (www.ulma.com), of a dream that today groups 4,500 persons workers, keystone of the project. defined and designed as a window to the and is present in more than 80 countries. The challenge was to adequately world reflecting the ULMA mission and This trip to the past is necessary to materialize the Values of a different Group, New content, supports values, as well as our signs of identity understand our present time, but becomes with clear Social Commitment and clearly and tools adapted to as a Social Group. The new Website is even more relevant when it helps to build focussed on people. the new times to more an important diffusion tool that allows the future. Knowing where we come The result has been a profound knowing who we are and what we do from form is very important because only that re-branding process that has given ULMA efficiently support and anywhere, but that also is the backbone way can we explain our ongoing desire to Group a new Communication Ecosystem strengthen the activity element that contributes to understanding reinvent ourselves, to anticipate changes that translates into new content, supports of our Businesses the diversity existing among our Businesses. and position ourselves at the front without and tools adapted to the new times to around the world Attractively designed, clear and very user- forgetting our values and our roots. This is more efficiently support and strengthen the friendly, the new ULMA Group website precisely the inspiration behind our We are activity of our Businesses around the world. reflects our Values, our commitment with

Aitor, son of Jose Antonio >| |< Naroa, daughter of Ainara Maddi, daughter of Jean Martin >| |< Alaitz, daughter of Montse 20 report report 21

Testimonies the development of Society and to create close stories that are easily understood employment. The Website is the first by the public. In our case, this meant NU Comunicación Ikusmen GUK Coonic presentation letter toward the exterior and disseminating stories that transmit our has the mission of being a bridge between expertise by preparing versatile content Creating a prestigious catalogue for Recompile in a few minutes the ULMA A brand is no longer a static Digitalize a Brand. That was the ULMA, its clients and the entire Society. To taking into consideration the social a Business Group like ULMA has meant atmosphere, synthesize its background, photograph. Moreover, ULMA has challenge posed by ULMA. Transmit a complete the Website functions and reach component of our Brand. In other words, a great challenge for us. The capacity its values, and above all, its commitment perfectly understood that now is the tale, design and builds a digital ecosystem all the public in a Society that is articulated ULMA now has a modern business card to of ULMA Group to develop very large facing the future; materialize its universe time to count the stories occurring in the that would transmit its Values and be at around an audiovisual and multimedia present ourselves as a modern and different projects in all corners of the world in a video has been so complex as Group with attractive formats. For that the digital avant-garde. culture, the Group has also developed a Group to the world. has surprised us, and all that without exciting. And beyond the technicalities, reason, developing this project of digital In www.ulma.com we have series of Corporate Audiovisuals to make losing sight of its initial objective; the aesthetics and the long conversations content for a Group like ULMA with developed a site designed for the users, our strong points well known. The new >Implication and commitment of the persons. From the cover page, which is to reach the formula, the fascination of more than 4,500 persons characterizing with a fantastic, differential browsing videos are developed using well-cared partners the integrating element of persons, the this trip has been understanding that, hundreds of stories has been a pleasure. experience designed to be enjoyed on images and professional post-production The implication in the re-branding project projects and the different Businesses to according to the progress of the filming any device. Good architecture, attractive work that contributes a high level of of the partners, the workers and their fami- the interior pages, with the contribution and editing, we all felt a bit more ULMA content, spectacular images and landing distinction and quality. lies, has brought in many good ideas. of the ULMA Group workers themselves because this is something the Brand pages. This space is to show stories of The project is completed with the The We Are ULMA campaign has invited accompanied by their children. We hope achieves, putting the person at the core projects that build well-being and to get new Corporate Catalogue, and the new the partners, workers and their families to to have contributed with our work to the of what it does. to know the ULMA Businesses. Eskerrik Advertisement that transmit the same share the pride of belonging to a different growth and progress of ULMA. asko, because now in Coonic, we are messages and the same values as the rest Group. also a small part of ULMA. of supports.

> The power of good stories This process has consequently also taken “My experience has been very rewarding, partly because I have felt part of ULMA Group and also because it has been into consideration a key idea; that nothing a new and nice experience for my son”. Gustavo, Factory operator in ULMA Architectural Solutions is more effective than a good story. Therefore, a new strategy of digital “The experience has served for my son to become interested in my work. He has felt part of ULMA and content has been worked on to identify the understands better my function in the company. He sees me as important and is even proud of me!”. multitude of stories of the people that form Jose Antonio, Distributors Network Manager in ULMA Forklift Trucks part of ULMA on their daily routines, and this way, contribute to strengthening Brand “It has been a nice experience that has united ULMA and my family (through my son). Normally I do not feel communication and external perception. very comfortable in front of a camera, but in this case, perhaps because of the special occasion it was and Currently, knowing how to transmit and also due to being in the hands of very good professionals, both my son Xabi and I very much enjoyed the disseminate the distinctive features of a moment”. Gurutze Murua, Billing Process Manager of ULMA Construction company through an attractive content strategy is very important: one based on

Xabier, son of Gurutze >| |< Maider, daughter of Iñaki June, daughter of Oihane >| |< Peio, son of Gustavo 22 report report 23

Professional Qualification: a CHALLENGE, an OPPORTUNITY.

This offer is directed at persons without any type of training who can obtain within four years the title of Higher Grade Training Cycle (FP2) in the specialities of MORE INFORMATION HERE: Production Programming in Mechanical Manufacturing or A deposit as a ‘guarantee’ is required to In ULMA there are 18 persons already participating in this process. If you are carry out the training; this will be at the interested in your professional progress; if you want to obtain an official degree; if in Industrial Mecatronics. beginning of each year (40 Euro for the you want to learn new abilities; if you want to overcome your limits; you can be the test and 500 Euros for the cycles) that will next. A professional training process important amount of partners without have a professional level to facilitate their be recovered at the end of the school year, For further information contact Aintzane Mendizabal from Central for employment is among the aid to employment, and that on the other hand, flexibility and multi-skills to respond to in function of the attendance and success Departments of ULMA Group; [email protected], +34 943 250 300. employment measures that have been the needs of the cooperatives that could future production changes derived from of the training received. This means that launched after the receivership of FAGOR relocate them concentrated on work our markets and general environment. for a person who has positive results this Electrodomesticos. The aim of this is that positions with professional demands that To do that, when from MONDRAGON training will be complete cost-free. persons who currently do not have the these partners did not have. they proposed we participate in this There will also be a special remunerated necessary requirements for determined The answer appeared very quickly: project, the response from ULMA Group absence (16 hours for the test, and 4 positions in production, assembly we train the partners in that what the was unmistakably positive. After then hours per academic course in the cycles) and maintenance can have access to cooperatives need in order to offer a a route was started along which we are in order to prepare the exams. the same within the period of three or professional future. progressing. four years after obtaining the necessary In ULMA Group this worry had already This plan is carried out in Mondragón qualifications. appeared, not only in answer to the Goi Eskola Politeknikoa of Arrasate and The idea arose in MONDRAGON after employment crisis, but also in prevention in Miguel Altuna Institutua of Bergara, seeing that on one hand there was an so that the people who form ULMA would thanks to the existence of the partial professional training offer created by the Basque Regional Councils. From ULMA we will also perform an analysis of the interest shown by partners, from other autonomous communities, in their professional training, and based on the demand and on the professional training existing by part of the ministry or the autonomous governments and we will evaluate which initiatives can be implemented. 24 report report 25

ULMA Handling Systems automates the logistics platform developed for, a pioneer experience in Europe.

The project developed by ULMA Handling Systems is situated in the top ten of the most innovative platforms in Europe, being the first capable of automatically preparing orders for bottles the innovative automation that has been Innovation developed for the order preparation for thanks to latest generation in pure state the shops that makes the EROSKI logistics technology. platform the first in Europe to include the handling of bottles in its automated The automation system developed processes. A self-designed innovative by ULMA allows receiving and storing technological process, designed and goods practically without any handling developed by ULMA Handling Systems, from the unloading docks where the the difficulty of which is marked by the goods are received. The order preparation truncated cone base for the majority of -picking- is also done automatically and drinks and the poor behaviour this has the sophisticated computer development in the multi product positioning of the managing all the processes prepares the pallets forming the orders from the shops. EROSKI advances in the transformation of 70% the weight and 50% the volume The president of EROSKI highlights orders for each shop following the order Likewise, an automated process has its logistic platforms towards more efficient in the handling of loads by the persons the pioneer character of the facilities, a in which the products are located in each been implemented for the depalletizing automated processes with its Strategic Plan working in the facility, qualifying the work reference in the sector in Europe, and establishment, that way facilitating the First and all the internal circuits the products reposition and optimizing the complete follow in the logistics facility through a 2016. The new logistic facilities developed positions, as well as reducing the logistics underlines; logistics platform in Europe that by ULMA Handling Systems in collaboration costs which redounds in benefits for the logistics process, from the reception of the sorter (automatic classification system) with Mondragon Unibertsitatea (MPEG) consumers. “The importance of the logistic goods on the platform to their positioning includes the handling of and different intermediate warehouses and Tekniker, incorporate avant-garde With the modernization of the facility optimization achieved with this new on the shelves. In other words, the system bottles in its automated -individual storage by boxes and technology from this sector in Europe that has passed from being a logistics platform represents a fundamental step allows the fully automatic reception, sequence- up to the positioning of orders representing the maximum exponent of platform managed by a facility with lean towards the objective of improving internal storage and order preparation for the processes in the shops. Among the main benefits this automated process for managing industrial processes, 70% of the managed efficiency of the cooperative processes. It shops, managing up to 1,100 different we can highlight the improvements in logistics platforms. weight has been automated, a transit of allows providing the shops with the service products, individually recognised in order to handling the products, improvements in With this innovative facility, the consumer 2,000 tons pass every day through the they need and that redounds in more prepare the orders from each EROSKI shop productivity, reduction of errors, service cooperative transforms its logistics model platform. In volume, the new logistics advantages for the clients with more ranges following an optimized order according to standardization, operational costs towards a more sustainable and efficient facility automatically manages 50% of the and better prices thanks to increased agility, the characteristics of the product (weight, reduction... In addition, the substantial one because it re-invents the way for 140,000 daily picking boxes administered flexibility and reduction of operational size, fragility...), the positioning order from improvement of employment conditions producing order for the products needed by by EROSKI in the facilities developed by costs”. each shop according to the layout of for workers of the logistics facility because its shops. A fact that situates this platform ULMA, around 4,000 per hour. Agustin Markaide each establishment and the weight and it greatly reduces the physical efforts in the top ten of the most innovative 400 persons work in these new facilities, President of Eroski maximum heights of the pallets authorized required by manual preparation that each platforms in Europe, being the first capable in which the cooperative has invested more in each case. preparer needed for a load of 8,000 kilos of automatically preparing orders for bottles than 40 million Euros, providing service to Among the most avant-garde solutions per day. thanks to latest generation technology. The 25 hypermarkets, and 325 supermarkets. applied in the project we can highlight facility simultaneously allows reducing by agenda and suggestions 26

RETIREMENTS: 1 January – 31 March 2015

Ángel Ugarte Urcelay Marcelino Madina Cortabarria

José Ignacio Urbieta Zulaika

José Ramón Azkoitia Arrizabalaga

Santiago Mugica Echezarreta

Maixabel Mendiola Ayastuy Thank you all and enjoy! Congratulations

JOIN IN AND SEND US YOUR IDEAS; Also, as always, we continue to maintain our Suggestion Box, where we await to receive your ideas and opinions;

Grupo ULMA. Central Departments. Garagaltza Auzoa 51 - Apdo 22. 20560 OÑATI (Gipuzkoa) Ref.: Begira. Email: [email protected]