Mission Statement Repeat Prescriptions Family Aims: Bensham Family Practice is committed to Repeat prescriptions are computerised and must providing a high quality standard of care to meet be authorised by a doctor. You may make the all our patients health needs. We promise to request by: Practice pursue efficiency and effectiveness to deliver a  Placing your copy in the box provided at caring professional service. Our aim is to achieve the reception. this by designing our services to suit the  Ordering it online through Patient Access requirements of our patients and regularly  Telephoning reception after 10.30 am reviewing existing services to focus on the need and ordering it through our reception for improvement.. staff. Values: Bensham Family Practice values and  Please nominate a usual pharmacy when respects both our patients and staff. Patients have you order your prescription the right to be treated fairly and receive excellent Please allow 2 working days for processing. quality care afforded by our multi-skilled team. We recognise that staff must behave responsibly, maintain confidentiality, be indiscriminate and perform their duties to the best of their ability Weekdays within the boundaries of their roles. Staff have the right to perform their duties in a manner that is Practice Staff are available to make appointments or free from violence, aggression and intimidating deal with queries during our opening hours behaviour. Monday-Friday on 0191 477 6955 Objectives: To work in conjunction with the CCG to This practice also offers an ‘on-line’ appointment perform a programme of initiatives in accordance booking facility. Please ask the receptionist for more with NHS guidelines, and to obtain maximum information. resources that will enable us to provide the best You may feel your problem can be dealt with by telephoning the nurse or doctor. Please speak to one of Sidney Grove, Bensham, the reception staff and they will ask the doctor or nurse , NE8 2XB Practice Area to contact you. Our practice area covers most of central Gateshead, but also extends to , , Dunston Complaints and . Tel (0191) 477 6955 We welcome patients from these areas, please ask at reception for more details. Whilst we endeavour to provide the best possible service to our patients we appreciate that sometimes improvements can be made. www.benshamfamilypractice.nhs.uk Chaperones If you would like to make a complaint please ask to speak to If you would like a chaperone to be present during the practice manager or collect a copy of our complaints your consultation please advise the receptionist when procedure from reception. booking your appointment or when checking in. Doctors / Staff Surgery Times Services

Patients have the right to consult with the GP of Monday 7.00am-6.00pm their choice. Tuesday 8.00am-6.00pm NHS Medical services including The practice accepts patients in the Gateshead Wednesday 8.00am-6.00pm Family Planning—including coil fitting area. For details on our Practice Boundary please Thursday 8.00am-6.00pm Joint injections ask at reception. Friday 8.00am-6.00pm Travel vaccinations & child immunisations PHONE LINES OPEN 8AM TO 6PM DAILY Asthma & COPD checks Dr David Roberts Heart disease & stroke reviews MB, ChB Diabetic reviews Dr Vivienne Tut Surgery Location 24hr BP monitoring MBChB, FRCS, MD, RCGP ECG recording Dr Helen Andrews Bensham Family Practice is located on the corner Social Prescribing MBBS, MRCP, MRCGP, FSRH of Sidney Grove and Bensham Bank. We are in a Antenatal & baby clinic Practice Manager purpose built single storey building. We have Women's health Free NHS health checks Mrs Katrina Roberts—RGN, ENB 100 & 998 easy access for disabled patients and plenty of Non NHS work provided also Nurse Practitioner parking. Mrs Jill Hutchinson—RGN, Dip NS, BSc, INP, ACS Practice Nurses Sister Dalia Henderson—RGN Joining the practice General information Sister Kirsty Gallagher—RGN Healthcare Assistant You may see any Doctor or Nurse at the practice but Caroline Petty Please collect registration forms from reception and we hope you will regard one of us as your personal Primary Care Navigators arrange an appointment with our Health Care Assistant, doctor to be seen whenever possible.

Gillian Anderson bringing 2 forms of ID with you (photo & proof of address). Home Visits— for housebound and terminally ill Midwife patients only. Please ring before 10am Janet Ford-Davidson We encourage all our patients to register for online services and also to nominate a pharmacy for electronic Results—please ring reception after 2pm Practice Pharmacist prescriptions. Prescriptions—please ring reception after 10.30am Kyle Davison & Emma Ford and note they will take 2 working days to be ready Health Visitor When we are closed Joint injections—please make assessment ap- Angela Waugh pointment with Dr Roberts or Dr Tut NHS 111 service is a free to use telephone Practice Nurses—our practice nurses are available Administrators advice line, open 24/7 and 365 days a year. The by appointment for health advice and chronic Yvonne Clark service is provided by nurses, paramedics and disease review, dressings, blood tests, BP, smear Ashley Kerrigan call advisors. Dial 111 any time to access the tests, child & travel immunisations, smoking cessa- Reception service. tion. Nicky Lain Walk in Centre based at Queen Elizabeth Antenatal & Baby Clinic—our midwife has clinic Pauline Trueman every week on Tuesday afternoon. Baby clinic is Nicole Franciosy Hospital, Gateshead for minor ailments that Ben Roberts cannot wait for the surgery to reopen. every Thursday morning. Josh Hope