Transitions Supports Services Guide

Home , Labrador City, Mount Scio

“Transitions: Supports and Services Guide for Persons with an Intellectual Disability in Newfoundland and Labrador” is a part of the Transitions Pilot Project. Funded by the Disability Policy Office, Government of Newfoundland Labrador, this partnership project is led by a cross-departmental Advisory Board.

Departments advising over the project include:

• Department of Advanced • Department of Children, Seniors Education, Skills and Labour and Social Development

• Department of Education and • Eastern Health Authority Early Childhood Development

• Department of Health and • Central Health Authority Community Services • Labrador-Grenfell Health Authority

and the Newfoundland and Labrador Association for Community Living.

The following guide book is a resource of the many supports, programming and services available in Newfoundland and Labrador for persons, and persons with intellectual disabilities.

Disclaimer: This guide includes information for resources and programming that is current as of March, 2017. Individual programs or services are subject to change. For more information contact the program administrator listed or NLACL.

Table of Contents

Message from the Minister Responsible for the Status of Persons with Disabilities ...... 4

Forward from the President of the Newfoundland and Labrador Association for Community Living ...... 5

Education ...... 7

Income Supports ...... 9

Employment and Training ...... 10

Transportation and Travel ...... 16 Accessible Taxi Services ...... 16 Accessible Bus Services ...... 16 Accessible Coach and Charter Bus Services ...... 17 Travelling by Ferry ...... 18 Travelling by Plane ...... 19 Accessible Vehicle Funding ...... 21

Housing ...... 22

Health ...... 24 Women’s Health ...... 26 Mental Health ...... 27 Sexual Health ...... 29 Therapeutic, Home, and Community Supports ...... 31

Voting ...... 33

Registered Disability Savings Plan (RDSP) ...... 34

Tax Credits and Benefits for Persons with Disabilities ...... 35

Wills, Trusts and Estate Planning ...... 37

Adult Protection Act ...... 38

Network of Disability Organizations ...... 39

Contact Information ...... 40

Forward from the President, Dennis Gill Newfoundland and Labrador Association for Community Living

It is indeed a privilege and a pleasure to write a message for the Transitions Guide, part of the Transitions Pilot Project being executed by the Newfoundland and Labrador Association for Community Living [NLACL] on behalf of, and in concert with, the Department of Children, Seniors, and Social Development, [CSSD], Hon. Sherry Gambin-Walsh, Minister.

Persons with an intellectual disability and their families have sometimes found it complicated to avail of the necessary supports so that youth might be able to better transition into the broader community after concluding high school. This affected many areas: further educational opportunities, employment and training, suitable living arrangements, navigating available services, health and wellness issues, friendships and social life, recreation, community involvement, wills-trusts-estate planning, just to name a few.

The Transitions Pilot Project was designed to help youth navigate the transition through the development of a person-centred plan which would act as a guide towards reaching short-term and longer-term goals.

In 2016, when the Newfoundland and Labrador Association for Community Living took on this pilot, it was in the midst of our 60th Anniversary Celebrations. Transitions gave us one more reason to celebrate.

The project work undertaken by Transitions Facilitators, Lisa Charlong-Norris, and her successor, Danielle Parrell-Douglas, with the fifteen families in the St. John’s Metro Area, Conception Bay North, and Goose Bay, under the leadership of NLACL’s Executive Director, Pamela Anstey, and the guidance of the Transitions Advisory Committee, has been truly remarkable and most commendable.

The invaluable forward movement on this matter over the past year barely scratches “the tip of the iceberg”. There are 15,000 persons with intellectual disabilities, not to mention hundreds more with other types of disabilities all across this province who can now more easily navigate available supports and services as found in The Transitions Guide; from Nain to Nicky’s Nose Cove to North Harbour.

Each situation is different and each needs devoted attention, support, and caring. The service afforded by this project is hopefully not “a one of”, but rather “a beginning of”. And, looking ahead, with continued cooperation between the association and the government, we believe this venture has the potential to affect the lives of many, and be one more step in creating a truly inclusive province.

Dennis Gill, President Newfoundland and Labrador Association for Community Living 5

Transitions Supports and Services Guide for Persons with an Intellectual Disability in Newfoundland and Labrador

Where to Start?

Transitioning means moving from one stage of life to the next. This can be a challenging process as needs change. A major transition that all persons experience is becoming an adult. This can be even more challenging for individuals with an intellectual disability as supports or services may change as a result.

This guide lists some of the available supports or services in Newfoundland and Labrador to guide you and your family through this transition.

You may also want to use a Transitions Plan template to assist you and your family to outline your goals and successfully transition into the next stage of your life.

A Transitions Plan uses a “person-centered approach”. This means that the person at the center of the plan owns it and support persons help to develop his/her strengths, abilities, and key interests.

Person-centered planning is an approach to planning that works with a person, not on a person. It is guided by a team of support persons by building upon goals to assist an individual, youth, adult, or senior, transition to the next stage of his/her life.

To receive a copy of a Transition Planning template, contact the Newfoundland and Labrador Association for Community Living.

Education

 Department of Education A Transition Planning guide is available from the Department of Education and Early Childhood Development. This guide provides information on what a transitions process is, helpful tips for ensuring a successful transition, and answers to questions you may have on what is involved in transition planning.

The Department also provides a plan template to help guide you. To access these resources, please visit the link below: www.ed.gov.nl.ca/edu/k12/studentsupportservices/transition_process.html

Contact: Tel: 1-709-729-5097 or Email: [email protected]

Sometimes youth with intellectual disabilities may benefit from additional years of high school to better prepare for adulthood. In Newfoundland and Labrador, individuals may continue their learning at High School up to age 21. This is in accordance with Section 3 of the Schools Act, 1997.

To receive a copy of the Schools Act, 1997 you may view it online at the link below: http://www.assembly.nl.ca/legislation/sr/statutes/s12-2.htm#3_

For more information on continuing education to age 21, contact your school’s Guidance Counsellor.

 College of the North Atlantic (CNA) The College of the North Atlantic accepts students into its programs with high school equivalency certificates as well as through special admissions (in certain circumstances).

High School Equivalency Certificates that are considered for acceptance include: • Basic Training for Skill Development (BTSD) Level 4; • Adult Basic Education Certificate (ABE) Level 3 (Level 4 prior to 1991); • General Educational Development (GED); and • The Grade XI Certificate (Department of Education, Public Exams).

Persons who hold a BTSD level 4, ABE level 3, or GED certificate are accepted into certificate programs without further evaluation. However, individuals may be required to undergo further evaluation before being accepted into diploma programs.

In some cases, special circumstances may exist where an individual who does not meet the criteria for admissions can have their application referred to the Committee on Special Admissions.

The Committee on Special Admissions includes the Coordinator of Accessibility Services, the Campus Administrator, Counsellor, Instructional Coordinator and others as deemed appropriate.

Following the applicant’s referral, the Committee will review the applicant's qualifications, the recommendation of a supporting or sponsoring group, as well as the recommendation of the coordinator of Accessibility Services.

Once the applicant is approved, his/her strengths and abilities will be assessed to determine an educational plan and any required supports.

The College is committed to an inclusive learning environment and provides students with supports from Accessibility Services.

For more information on accommodations or admissions, contact the College of the North Atlantic.

Contact: Toll Free: 1-888-982-2268 Admissions: http://www.cna.nl.ca/Admissions/ Disability Services: http://www.cna.nl.ca/student-support/Disability-Services.aspx

Note: In some college level programs, modified post-secondary programs may not provide for certification into employment trades. It is important to explain your goals and ask questions during the admissions process so that you can understand your options upon graduation.

 The Murphy Centre The Two Roads Program is a career development program designed for individuals aged 16 years of age or older who experience barriers to education and employment. Individuals must be on income support or eligible for support through the income support program. It covers subjects such as employment readiness, job search skills, and personal development. For more information, contact: The Murphy Centre 1 Prince Phillip Drive, St. John's, NL, A1A 5B2 Tel: 709-579-6606 Fax: 709-579-2655

 Vera Perlin Society Career, Education & Exploration Program is a pre-employment program offered by the Vera Perlin Society at the College of the North Atlantic. This program is 10 months in duration and starts in the fall. It covers topics such as resume writing, interviews, respect in the workplace, finding and keeping a job, basic reading and writing, money management, and other topics. For more information, contact: Vera Perlin Society P.O. Box 7114, St. John’s, NL, A1E 3Y3 Tel: 709-739-6017

Income Supports

 Income Support When you turn 18, you are eligible to apply for Income Support from the Department of Advanced Education, Skills and Labour. To qualify, an individual must be 18 years of age, a resident of Newfoundland and Labrador, submit an application and be eligible according to a financial assessment.

In some circumstances, parents or guardians who avail of the Income Support Program may opt to keep their dependent under their own Income Support benefits after the child turns 18. This option is only available when the dependent stays in high school after age 18, known as the High School Incentive Allowance. To receive this allowance, confirmation must be provided from the school that the child is still enrolled.

If you are interested in applying for Income Support Benefits, the easiest and fastest method to apply is by phone with the assistance of a dedicated Applications Worker.

Toll-free: 1-866-417-4753 TTY: 1-877-292-4205

If you wish to apply by mail, print and complete the form available from the AESL website at http://www.aes.gov.nl.ca/forms/income_support_app.pdf.

Mail to: Document Processing Unit Department Advanced Education and Skills and Labour P.O. Box 8790, St. John's, NL, A1B 5E4

 Board and Lodging Supplement Funding is available for persons with intellectual, psychiatric, or physical disabilities based on assessed need. To qualify, individuals must be 18 years of age or older, have identified needs, and require a higher board and lodging rate than is allowed. To apply for or to obtain more information, contact your Regional Health Authority. (Contact information can be found on page 38 of this guide.)

Employment and Training

There are many agencies in Newfoundland and Labrador that offer resources for supported employment, assistance in finding a job and career development services for persons with disabilities.

 The Department of Advanced Education, Skills and Labour The Department of Advanced Education, Skills and Labour can offer assistance with employment. AESL has supports for assistance with participation in training and employment, as well as wage subsidy programs.

For information on employment services through the Department of Advanced Education, Skills and Labour, visit the website online or contact by email.

Web: www.aesl.gov.nl.ca/empservices/default.html Email: [email protected]

 Newfoundland and Labrador Association for Community Living (NLACL) Students Transitioning into Employment Program (STEP) pairs students with intellectual disabilities or Autism Spectrum Disorder with mentors to help them explore future career goals, community services and supports and education options. STEP is a partnership between NLACL and the Autism Society of Newfoundland and Labrador. The mission of STEP is to provide youth with intellectual disabilities or Autism Spectrum Disorder with the necessary skills to transition into the labour market, vocational training or post- secondary school.

For more information on Students Transitioning into Employment (STEP), contact:

Newfoundland and Labrador Association for Community Living Tel: 709-722-0790

For students living with Autism interested in Students Transitioning into Employment Program (STEP), contact: Autism Society Newfoundland and Labrador Tel: 709-325-4344 or 709-722-2803 Email: [email protected]

 Ready, Willing and Able (RWA) The RWA project is a national initiative developed between the Canadian Association for Community Living, its provincial and territorial associations, and the Canadian Autism Spectrum Disorders Alliance (CASDA). Funded by the Government of Canada, this 3-year project aims to increase labour market participation of persons with intellectual disabilities and ASD. This project connects employers with supported employment agencies that offer support to employees and employers on a conditional or ongoing basis. For more information about Ready, Willing and Able, contact: 74 O’Leary Avenue, St. John’s, NL A1B 2C7 Tel: 709-722-0790 | Fax: 709-722-1325 Website: www.readywillingable.ca

 Canadian Council on Rehabilitation and Work (CCRW) Partners Program The Partners Program supports job seekers with disabilities with the tools to find employment. Partners supports participants in accessing a wide range of employment programs and opportunities, pre-employment skills development and training and engaging with employers to reduce barriers. For more information, contact: Canadian Council on Rehabilitation and Work (CCRW) - Newfoundland & Labrador 31 Peet Street, Suite 225, St. John's, NL A1B 3W8 Tel: 709 754 4941 | Fax: 709 754 5941

 Community Centre Alliance The Community Centre Alliance provides programming and services to assist individuals living in low income with education, literacy, employment and economic development. Programming is delivered through 5 centres in the St. John’s metro area. For more information, contact: 20 Hallet Crescent, Suite 207 P.O. Box 8232 STN A, St. John’s, NL, A1B 3N4 Email: [email protected]

 Easter Seals Newfoundland and Labrador Opportunities Fund Easter Seals is the provincial coordinator for the Opportunities Fund for persons with disabilities. The Opportunities Fund offers wage subsides to help employers hire persons who identify as living with a disability. This program also helps individuals prepare for and maintain employment.

To be eligible for the Opportunities Fund, you must: • Self identify as having a permanent disability that restricts your ability to perform daily activities; • Be unemployed and not eligible to receive Employment Insurance or similar provincial assistance programs; • Legally entitled to work in Canada; • Require assistance to obtain and keep employment.

Horizons Program The Horizons Program offers youth, between the ages of 15 and 30 who face barriers to employment, the opportunity to develop skills and work experience. Priority for this program is given to applicants who self identify as living with a disability.

To be eligible for the Horizons Program, participants must be:

• Between the ages of 15 and 30 years; • In need of assistance to overcome barriers to employment; • A Canadian citizen; • A school graduate; • Legally entitled to work according to provincial legislation and regulations; and • Not in receipt of Employment Insurance benefits.

For more information, contact: Easter Seals Newfoundland and Labrador 206 Mount Scio Road, St. John’s, NL, A1B 4L5 Tel: 709.754.1399 | Fax: 709.754.1398 E-mail: [email protected]

 Empower, the Disability Resource Centre The Full Steam Ahead program offers an individualized program model for persons with disabilities. Support is provided to individuals in resume writing, filling out applications, preparing for interviews and finding a job. Inclusion NL offers resources and information on accommodations in the workplace, subsidy programs and individualized services for employers to support inclusive hiring and workplace practices.

For more information about programs at Empower, contact: Empower, the Disability Resource Centre 4 Escasoni Place, St. John's, NL, A1A 3R6 Tel: 709-722-4031 | Fax: 709-722-0147

 Office of Employment Equity for Persons with Disabilities (OEEPD) This service, provided by the Government of Newfoundland Labrador, operates programs to assist individuals with disabilities obtain employment in provincial government departments, including employment counselling, summer job placements and wage subsidies. For more information, contact: Office of Employment Equity for Persons with Disabilities 50 Mundy Pond Road, P.O. Box 8700, St. John's, NL A1B 4J6 Tel: 709- 729-5881or Toll Free: 1-800-950-4414 Fax: 709- 729-5446 Email: [email protected]

 Stella’s Circle Stella’s Circle offers a range of programming for individuals who have limited work experience or interrupted career paths. The Can Do! Program is designed for adults who experience significant barriers to employment. Participants can work between 1 – 15 hours per week on individual and group based projects and are paid minimum wage. For more information, contact: Stella’s Circle Employment Services 114 Cabot Street, St. John’s, NL, A1C 1Z8 Tel: 709-579-1181 Fax: 709-754-1521 Email: [email protected]

 Supported Employment Newfoundland and Labrador (SENL)

SENL is a network of community-based service providers that support persons with disabilities with employment and job coaching in Newfoundland and Labrador. There are many associations across the province.

For more information, contact an association in your area.

Avalon Region – Supported Employment Agencies Vera Perlin Society Visions Employment Incorporated P.O. Box 7114 58 Glencoe Drive, Suite 101 St. John's, NL A1E 3Y3 Mount Pearl, NL A1N 4S9 Tel: 709- 739 – 6017 Tel: 709- 364 - 4600 Fax: 709- 739 - 5532 Fax: 709- 364 – 4700 Avalon Employment Inc. Mariner Resource Opportunities 62 Feild Street, P.O. Box 2574 Network Inc. (MRON) St. John's, NL A1C 6K5 P.O. Box 520, 27 Goff Avenue Tel: 709- 579-4866 Carbonear, NL A1Y 1B9 Fax: 709- 579 – 4892 Tel: 709- 596 – 6217 1-866-506-6766 Fax: (70) 596 - 4473 Genesis Employment Corporation P.O. Box 399 Placentia, NL A0B 2Y0 Tel: 709- 227 - 2202 Fax: 709- 227 - 2203

Eastern Region – Supported Employment Agencies Ability Employment Corporation Ability Employment Corporation - 56B Manitoba Drive, Suite 301 Bonavista Office Clarenville, NL A5A 1K5 P.O. Box 159 Tel: 709- 466-1670 Room A118, College of the North Fax: 709- 466-1684 Atlantic Email: Bonavista, NL A0C 1B0 [email protected] Tel: 709- 468-2237 Fax: 709- 468 – 7988 Burin Peninsula Supported Employment Services P.O. Box 597 Marystown, NL A0E 2M0 Tel: 709- 279-3163 Fax: 709- 279 - 2556

Central Region – Supported Employment Agencies Calypso Foundation Green Bay Community Employment P.O. Box 917 Corporation Lewisporte, NL A0G 3A0 P.O. Box 1433 Tel: 709- 535 - 2604 Springdale, NL A0J 1T0 Fax: 709- 535 – 2141 Tel: 709- 673 - 4435 Fax: 709- 673 – 4494 Gambo & Area Employment Corporation Sedler Community Employment (Twillingate Division) Corporation PO Box 339, Main Street, P.O. Box 471, Baie Verte, Twillingate, NL A0G 4M0 NL A0K 1B0 Tel: 709- 884-1250 Tel: 709- 532 – 4677 Fax: 709- 884-2955 Fax: 709- 532 - 4699 Exploits Community Employment Gambo & Area Employment Corporation Corporation (Gander Division) 7 High Street Fraser Mall, Airport Boulevard Grand Falls-Winsor, NL A2A 2C3 Gander, NL A1V 1L7 Tel: 709- 489 - 5643 Tel: 709- 256-7516 Fax: 709- 489 – 5224 Fax: 709- 256 – 7047 Gambo & Area Employment Corporation P.O. Box 790 Gambo, NL A0G 1T0 Tel: 709- 674 – 4440, Fax: 709- 674 – 4447

Western Region – Supported Employment Agencies Bay St. George Community Employment Humber Valley Employment Corporation 35 Carolina Avenue 9 Main Street, Suite 401 Stephenville, NL A2N 3P8 4th Floor, CIBC Building Tel: 709- 643-3470/9611 Corner Brook, NL A2H 1C2 Fax: 709- 643-3421 Tel: 709- 632 - 5177 Fax: 709- 632 – 2334 Sedler Community Employment Community Employment Corporation Corporation (CEC) 1A Church Street PO Box 2069 Deer Lake, NL A8A 1C9 Port Aux Basques, NL Tel: 709- 635 - 3010 Tel: 709- 695-2112/2113 Fax: 709- 635 – 4001 Fax: 709- 695-3533

Labrador Region – Supported Employment Agencies Labrador West Employment Corporation 118 Humphrey Road Labrador City, NL A2V 2J8 Tel: 709- 944 - 3045 Fax: 709- 944 - 4008 15

Transportation and Travel

Accessible Taxi services

 St. John’s and Surrounding Area Available through New Found Cabs and Jiffy Cabs in the metro area, this service offers vehicles accessible to wheelchair users and drivers trained in disability awareness. Call 709-744-4444 or 709-722-2222 and request an accessible taxi to your address.

 Lewisporte Taxi Lewisporte Taxi offers wheelchair accessible service to persons in Lewisporte and surrounding areas, depending on availability. Passengers must provide 24 hours notice to reserve a taxi to ensure availability. For more information, contact 709-535-8100

Accessible Buses

 The GoBus Para-Transit System Delivered through the City of St. John’s, GoBus is mandated to provide persons with disabilities in the St. John’s and Mount Pearl area with equal access to a transportation system. The City of St. John’s contracts this service from an operator in the area. The current operator is GoBus Accessible Transit.

To register for GoBus contact: To make a booking for GoBus, contact:

Accessible Transit Coordinator MVT Canadian Bus Lines, operators of City of St. John's, Department of GoBus Finance 1147 Unit #3 Topsail Road PO Box 908, St. John's, NL A1C 5M2 Mount Pearl, NL, A1N 5G5 Tel: 709-570-2131 or 709-725-1567 Tel: 709-368-8887 TTY: 709-576-8576 TTY: 709-368-1620 Fax: (709) 576-8564 Fax: 709-368-1943 Email: [email protected]

The Regional Health Authority can apply $73/month towards a GoBus pass. Contact your Regional Health Authority for more information.

 Metrobus Wheelchair Accessible Service Metrobus offers its customers wheelchair accessible service on select routes in the metro area. Routes 1, 2, 3, 5, and 23 offer an accessible low-floor and on-ramp entry for customers using mobility devices. The low-floor entry system allows customers to safely access the metrobus from the curb. Additionally, accessible busses offer wide doors and aisles, and designated wheelchair seating.

For more information, visit Metrobus accessible service online: http://www.metrobus.com/ALF/prelaunch.asp

Contact: Metrobus 25 Messenger Drive, St. John's, NL A1B 0H6 Tel: 709-722-9400 Text: Text 'ALF' to 393939

Attendant Passes An attendant pass allows an individual, support worker or attendant to accompany a person with a disability free of charge on a Metrobus. Applications are issued from the City of St. John’s and must be verified by a professional, such as a Physician, Social Worker or representative of a disability agency. Applications must also include a photo.

For more information, contact 709-576-4450 or email: [email protected].

 Buckle Charters Axcess Bus Axcess Bus offers accessible service to persons who require mobility support in the Corner Brook area. Transportation is available through reservation only, and services health facilities to your home.

For more information on Axcess Bus, contact: Tel: 709-639-7837 Email: [email protected] Website: http://bucklecharters.com/charter-services/axcess-bus

Accessible Coaches and Charter Buses

 DRL Coach Service DRL Coach Service offers one wheelchair accessible bus with daily service from Port aux Basques to St. John’s. Passengers must reserve their seat one month in advance to ensure a seat is available. Washrooms available on the bus are not accessible for wheelchair users and other accommodations may be necessary.

Fares for individuals carrying a CNIB card and escorts travelling with a person with a vision disability are at a reduced rate.

For more information on accessibility and reserving a ticket with DRL, please call: Tel: 709-263-2171 Toll Free: 888-263-1854

 Wheelway Transportation Limited Wheelway Transportation offers accessible buses for private charter. Buses are available in various sizes depending on need. Service is available in the St. John’s surrounding area and other locations depending on availability.

For more information, contact 709- 753-2877.

Travelling by Ferry

 Marine Atlantic Marine Atlantic terminals and vessels have been designed to ensure accessibility to all passengers in compliance with the Canadian Transportation Agency's Code of Practice on Ferry Accessibility. Additionally, Marine Atlantic staff have received training in accommodating needs of passengers with a disability.

Reservations can be made for adapted cabins to persons who use mobility devices, are hard of hearing, as well as persons who made need assistance from an attendant while travelling with Marine Atlantic. Passengers reserving an adapted cabin or requesting an attendant will be asked to provide proof of disability upon arrival at the terminal, such as:

• Accessible parking permit; • CNIB member card; • medical note; • letter from a recognized disability organization; • other forms may be accepted, please contact the reservation line.

Passengers with a disability who require an attendant are asked to self-identify when making a reservation to receive the attendant rate.

For more information, contact Reservations: 1-800-341-7981 TTY: 1-877-820-9252 Email: [email protected]

 Marine Services The Department of Transportation and Works, Marine Services Branch offers 18 provincial ferries servicing over 30 communities throughout the province. Accessibility varies between vessels.

To view the status of a ferry and access schedules, visit the website: http://www.tw.gov.nl.ca/ferryservices/index.stm

For more information, contact: Toll-free: 1-888-638-5454 Fax: 1-709-535-6245 Email: [email protected] Website: http://www.gov.nl.ca/FerryServices

Travelling by Plane

Many airlines in Canada offer services to accommodate persons with disabilities. Below are 3 airlines used frequently by passengers in Newfoundland and Labrador.

 Air Canada Air Canada offers many services for persons with disabilities, including wheelchair and mobility aid users, persons with portable oxygen, service animals, persons with visual and hearing disabilities and persons travelling with an attendant.

Attendants may travel with persons with disabilities free of charge within Canada on Air Canada flights and Air Canada Express flights (Jazz, Sky Regional, Air Georgian and Exploits Valley Air). Applicable taxes may still apply.

To book a flight with an attendant you must complete your booking online and immediately contact the Air Canada Medical Assistance Desk for an agent to book your attendant’s flight. You must then complete the Fitness for Travel Form and submit to the Air Canada Medical Section.

For more information, visit Air Canada online: https://www.aircanada.com/ca/en/aco/home/plan/medical-mobility.html

Air Canada Medical Assistance Desk Toll Free: 1-800-667-4732 (between Canada and the United States) Long Distance: 1-514-369-7039 Fax: 1-888-334-7717 (toll-free) or (long distance) 1-514-828-0027 Email: [email protected]

Hours of operation (Eastern Time): Monday to Friday: 6:00am – 8:00pm Saturday and Sunday: 6:00am – 6:00pm

*For calls outside Canada or the United States, contact Air Canada Reservations and ask for the Medical Assistance Desk.

 West Jet West Jet offers several accommodations for passengers with disabilities. Information about these accommodations can be viewed on their website, or you can email or call. (Contact information is below). Assistive mobile devices are transported by West Jet at no additional charge.

The One Person One Fare program provides passengers with intellectual, mental, or physical disabilities who rely on support persons while travelling, additional seating for attendants.

The Medical Seating program accommodates passengers with medical disabilities who are not able to travel safely without specific seating accommodations.

Applications for the One Person One Fare program and the Meeting Seating program are available online.

For more information, visit the West Jet website: https://www.westjet.com/en-ca/travel-info/special-needs/seating

Contact Toll-free: 1-866-693-7853 (available 24/7) TTY: 1-877-952-0100 (available 24/7) Email: [email protected]

 PAL Airlines Provincial Airlines offers accommodations for persons with mobility disabilities, as well as medical and escort fares for persons travelling with an attendant.

Wheelchairs are accepted as checked baggage without additional fees. Battery powered wheelchairs or other mobility devices must have the battery disconnected, unless the device uses a gel battery.

Persons with disabilities who require an additional seat for an attendant can reserve one by contacting the reservations office.

To receive an attendant rate, individuals must contact the reservations office and complete the “Request for Additional Seating for an Attendant for Reasons of Disability” form. The form is completed by the passenger and the passenger’s doctor. A completed form is considered valid for 3 months from the date of the doctor’s signature. Requests must be made at least 48 hours in advance of travelling.

For more information, contact: PAL Airlines Reservations Office: 1-800-563-2800 Fax: 1-709-576-3184 Website: palairlines.ca

 Hope Air Hope Air is a non-profit organization supporting Canadians in financial need who cannot afford the airfare to fly to a non-emergency medical appointment away from home. The organization has been in operation since 1986.

Hope Air covers all airline ticket costs including surcharges and taxes for eligible persons and families travelling for non-emergency medical appointments. Hope Air does not cover fees charged for checked or carry-on luggage. To qualify for Hope Air, you must satisfy the following criteria:

• A confirmed medical appointment is required; • The appointment must be covered by a provincial healthcare plan; • The patient must be medically cleared to fly on a commercial plane; • Route and travel dates must be available; Last-minute flight requests will be much more difficult to fulfill; and • Hope Air supports lower-income children, their families, and adults who cannot afford airfare. Patients will be asked about their household income. The process is simple and friendly.

For more information and to submit a referral to Hope Air, visit Hope Air online: www.hopeair.ca

Hope Air Client Care Call Centre Tel: 416-222-6335 or Toll free: 1-877-346-4673 Email: [email protected] Hours of Operation: Monday – Friday 9 a.m. to 7:30 p.m. EST

 Accessible Vehicle Funding The Department of Children, Seniors, and Social Development, Disability Policy Office (DPO) offers funding to eligible persons to reduce the costs associated with modifying a personal vehicle for accessibility purposes.

For more information and to download an application, visit the DPO website: http://www.cssd.gov.nl.ca/disabilities/accessible_vehicle_funding.html

Contact: Tel: 709-729-6279 or Toll-free: 1-888-729-6279 TTY: 709-729-5000 or Toll-free TTY: 1-888-729-5440 Fax: 709-729-6237 Email: [email protected]

Housing

The Department of Health and Community Services funds several housing options delivered by the Regional Health Authorities to support eligible persons with intellectual disabilities.

For a full listing of these programs, visit the department website: www.health.gov.nl.ca/health/personsdisabilities

Cooperative Apartment Program

The focus of this program is to support independent living skills. It is not designed for permanent residency. The program offers a private residential setting staffed by a live-in supervisor and relief staff. Residences are usually rental homes shared by three adults living with intellectual disabilities. To apply, contact your Regional Health Authority.

Shared Living Arrangements

This program allows individuals with disabilities to share the cost of living arrangements and home support staff. This program is funded by the Department of Advanced Education, Skills and Labour and the Regional Health Authorities. For more information, contact your Regional Health Authority.

Alternative Family Care Home Program

This program provides individuals with intellectual disabilities the opportunity to live in a family setting in a private home approved by the Regional Health Authority. This program allows for up to two individuals with intellectual disabilities to be placed in the approved home. Supports are provided as necessary and supervision is provided by a social worker assigned by the Regional Health Authority. For more information, contact your Regional Health Authority.

Individualized Living Arrangements

This program is available for adults living with intellectual disabilities when no other living arrangement is available or appropriate, and the individual is unable to reside with his/her natural family. In specific cases, living arrangements may be approved for persons who wish to reside together. However, Individualized Living Arrangements (ILA’s) typically support one person. For more information, contact your Regional Health Authority.

Newfoundland and Labrador Housing Corporation (NLHC)

 Rental Housing Program The NLHC Rental Housing Program assists low-income households with affordable housing. This program is available province- wide and housing is available directly from the NLHC. Under the program, tenants pay 25% of their total monthly income towards rent. For those who are working, rent is based on total net income (income after taxes and deductions). For seniors on fixed pensions, rent is based on 25% of income.

 Home Modification Program (HMP) The NLHC Home Modification Program (HMP) assists home owners who need to make changes to their home for accessibility purposes. To be eligible for this program, homeowners must have low to moderate income and receive an assessment from an occupational therapist.

The types of changes to the home may include: installation of a ramp, widened doorways, handrails, lowered kitchen counters, or roll-in showers.

For more information, visit the NLHC website: www.nlhc.nf.ca or contact the regional office in your area.

Regional Offices:

Avalon Grand Falls-Windsor Goose Bay 709-724-3196 709-292-1000 709-896-1920

Marystown Corner Brook 709-279-5375 709-639-5201

Gander Stephenville 709-256-1300 709-643-6826

Health

The Newfoundland and Labrador HealthLine

The HealthLine is a phone line operated by Registered Nurses who are able to provide confidential advice about your physical or mental health. Nurses are able to advise you on first aid, signs and symptoms, women’s and men’s health issues, as well as youth and young adult, infant and senior’s health matters.

Nurses on the HealthLine help you by providing information, providing advice on self care or offering a referral to a specific service.

For more information, visit the HealthLine website: http://www.yourhealthline.ca

If you would like to access this service and speak with a Registered Nurse:

Call: 1-888-709-2929 or 811 TTY: 1-888-709-3555

Prescription Drug Program (NLPDP)

Funded by the Department of Health and Community Services, the Newfoundland and Labrador Prescription Drug Program (NLPDP) offers financial assistance to eligible participants to purchase eligible prescription medications in the province.

There are 5 main plans under the program:

1. Foundation Plan 2. 65Plus Plan 3. Access Plan 4. Assurance Plan, and 5. Select Needs Plan.

Individuals in receipt of Income Support benefits, community supports and individuals who are subsidized residents in Long Term Care Homes and Personal Care Homes are automatically issued a Prescription Drug Card through the Foundation Plan.

The NLPDP plans cover the total cost of eligible prescription medications, including dispensing fees. Beneficiaries under the 65Plus, Access and Assurance Plans are responsible for paying a co-payment depending on their plans for each prescription. If you have private health insurance, NLPDP covers most, if not all the percentage that your private insurance does not. However, the NLPDP is the payer of last resort. This means that if you have private insurance, you must use that insurance first before submitting a claim for coverage under the NLPDP.

Sometimes people wonder if they will lose drug coverage if they work. In some cases, you may be eligible to combine your NLPDP coverage with other group insurance plans from your employer. Prescription drug coverage may be extended for up to a 12-month period following the start of employment, under the Foundation Plan. Each case is assessed individually. Contact the NLPDP for more information.

For more information on eligibility and to apply, contact:

Newfoundland and Labrador Prescription Drug Program Assessment Office P.O. Box 510, Stephenville, NL, A2N 3B4 Toll free: 1-888-859-3535 Toll free fax: 1-888-272-2444 E-mail: [email protected] Website: http://www.health.gov.nl.ca/health/prescription/

Regional Health Authorities

The 4 Regional Health Authorities in the province provide direct client services for physical and mental health.

Eastern Region Central Region Western Region Labrador Region

St. John’s Gander Corner Brook St. Anthony 709-752-4800 709-651-6241 709-634-5551 ext. 0 709-454-3054

Rural Avalon Stephenville Happy Valley- 709-786-5217 709-643-8700 Goose Bay 709-897-3127 Bonavista 709-468-1001 Labrador City 709-282-5064 Clarenville 709-466-5700

Marystown 709-279-7900

Women’s Health

Cervical Screening Initiatives Program

A routine Pap Test can detect cell changes at an early stage when a woman does not feel sick or experiences symptoms. Not having a regular pap screening increases the risk of cervical cancer. Over 50% of Canadian women who contract cervical cancer have not had a pap test in the last 5 years.

The Provincial Cervical Screening Program helps to reduce cervical cancer amongst women in Newfoundland and Labrador.

Recommendations for regular screening include:

 Unless your doctor tells you otherwise, start Pap testing at age 21  Unless your doctor tells you otherwise, have a Pap Test once a year for 3 years in a row. If all results are normal, then begin testing every 3 years.

For more information, contact your health care provider, community health nurse, your Regional Health Authority or call the HealthLine.

Mental Health

Mental health is an important part of your overall health. There are several services and programs available in the province that work towards supporting mental wellness.

Mental Health Crisis Line

A crisis can mean different things to different people. The Mental Health Crisis Line is to support people who feel they may be in a crisis; available province wide, 24/7. If you feel you need immediate help, call the Crisis Line.

Contact: Tel: 709-737-4668 Toll Free: 1-888-737-4668

Mobile Crisis Response Team (St. John’s Region)

The Mobile Crisis Response Team (MCR) involves trained professionals who help persons experiencing a mental health crisis. The MCR is available through the Mental Health Crisis Line, Wednesday to Saturday 4pm to midnight, servicing the St. John’s Region.

Contact: Toll Free: 1-888-737-4668

Canadian Mental Health Association Newfoundland and Labrador

The Canadian Mental Health Association is a national leader in advocating for mental health and facilitating access to community mental health resources.

For more information, contact an office in your region:

CMHA-NL Provincial Office CMHA-NL Central Regional Office 603 Topsail Road St. John's, NL A1E 2E1 16 Pinsent Drive P.O. Box 542 Tel: 709-753-8550 Grand Falls-Windsor, NL A2A 2J9 Toll Free: 1-877-753-8550 Tel: 709- 489-3302 Fax: 1-709-753-8537 Toll Free: 1-855-489-3302 Fax: 1-709-489-3710 CMHA-NL Western Regional Office 157 Minnesota Drive P.O. Box 17 Stephenville, NL A2N 2Y7 Tel: 709- 643-5553 Toll Free: 1-855-643-5553 Fax: 1-709-643-5122

CHANNAL (Consumers Health Awareness Network Newfoundland and Labrador)

CHANNAL is the province’s only consumer-led mental health organization. CHANNAL supports individuals living with and living in recovery from mental illness through a peer support model.

To access resources, or learn more about CHANNAL, contact:

CHANNAL – Provincial Office St. John’s Region 284 Lemarchant Rd Email: [email protected] St. John’s, NL, A1E 1R2 TeL: 753-2560 Toll Free: 1-855- 753-2560 Fax: 709-753-1109 Email: [email protected] Eastern Island Region Western Island Region Email: [email protected] Email: [email protected] Central Island Region Eastern Labrador Region Email: [email protected] Email: [email protected] Central Labrador Region Western Labrador Region Email: [email protected] Email: [email protected]

CHANNAL Peer Support Warm Line

The Warm Line, offered by CHANNAL, is peer support for persons in non-emergency, non-crisis situations. Peer Supporters are trained individuals with personal experience of mental health and addictions issues.

Available from 11:00 am to 11:00 pm daily.

Tel: 1-855-753-2560

Bridge the gAPP

Bridge the gAPP is an online resource which connects people to self-help mental health information and supports through a searchable service directory. Bridge the gAPP services are available to youth (ages 13-18) and adults (18+).

Download gAPP on Google Play, the Apple Store or visit the Bridge the gAPP online.

Web: www.bridgethegapp.ca

For Youth (13-18): www.youth.bridgethegapp.ca For Adults (18+): www.adult.bridgethegapp.ca

Sexual Health

Healthy living includes education around healthy relationships and sexual health. It is important to understand matters that may impact your physical and mental well-being, including:

• The difference between a healthy relationship and an unhealthy relationship; • The difference between healthy sexual expression and inappropriate sexual expression; • Sexually transmitted infections (STIs); • Birth control and contraceptives; • The Human Papilloma Virus (HPV) and vaccines.

All adults have the right to form healthy relationships, including persons with intellectual disabilities. This right is often not realized by outdated attitudes and beliefs that persons with intellectual disabilities are “childlike” or “asexual”.

It is extremely important to reject these negative stereotypes, as many times when an individual with an intellectual disability experiences sexual abuse, they are not believed.

Persons with intellectual disabilities have a right to sexual education and learning the importance of consent.

For information on sexual health, talk to your doctor or refer to these resources below.

SexandU.ca

The Society of Obstetricians and Gynaecologists of Canada is Canada’s leading authority on sexual health. SexandU.ca explores many questions and topics around sexual health and sexuality which you may have.

For more information, visit SexandU.ca online.

Public Health Agency of Canada

The Public Health Agency of Canada offers guidelines for sexual health education. These guidelines are available for download through their website.

To order a paper copy, email or call the ordering centre: Email: [email protected] Tel: 1-800-263-1638 ext. 259 Download: http://www.phac-aspc.gc.ca/publicat/cgshe-ldnemss/index-eng.php

Information is also available on sexually transmitted diseases (STIs) and prevention.

Visit http://www.phac-aspc.gc.ca/std-mts/index-eng.php for more information or talk to your health care provider.

Planned Parenthood Sexual Health Clinic (PPSHC)

Planned Parenthood offers sexual health clinics, counselling, contraceptives, resources and education. Sexual Health Clinics are available by appointment only. For more information, visit them online or call.

Planned Parenthood Newfoundland and Labrador Sexual Health Centre 203 Merrymeeting Road St. John’s, NL, A1C 2W6

Web: http://www.plannedparenthoodnlshc.com

Local: 709- 579-1009 Toll Free: 1-877-666-9847

Hours of Operation:

Monday: 9:00am – 4:30pm Tuesday: 9:00am – 4:30pm Wednesday: 12:00pm – 7:00pm Thursday: 12:00pm – 7:00pm Friday: 9:00am – 4:30pm Saturday: Closed Sunday: Closed

Therapeutic, Home, and Community Supports

Provincial Home Support Program

Home support services assist individuals with daily living and include activities such as personal care, behavioural supports and respite care. The purpose of home support services is to assist individuals maintain their independence. Home support workers are often hired through an agency or hired privately by the family.

Referrals to the Provincial Home Support Program to receive support can be made by the individual, the family or another support person.

To be eligible for this program, an individual must undergo a financial assessment by the Regional Health Authority.

Community Behavioural Services (CBSP)

The Community Behavioural Services program is a voluntary, community-based program available for persons with an intellectual disability aged 5 and older. Guided by a set of principles to promote inclusion of persons with disabilities, the CBSP program uses a positive approach and the least restrictive treatment principles. Under this program, community access funding may be available to eligible participants to promote community inclusion.

Delivered through the Regional Health Authorities, the CBSP program supports persons with intellectual or developmental disabilities with behavioural concerns. The service is offered in the home or in community environments where the behavioural concerns occur. Behaviour Management Specialists (BMS) visit the individual on a regular basis to develop an approach to addressing the concerns. Individuals in the program are reassessed every 6 months for progress and program eligibility. Participation in the CBSP program is voluntary. Referrals can be made by a family member, a service provider (with the family’s consent), or the individual if they are age 18 or older. For more information on the CBSP, contact your Regional Health Authority.

Therapeutic and Professional Services

Social Workers, Nurses, Behavioural and Child Management Specialists, Dieticians, Occupational Therapists, Physiotherapists, and Laboratory Technicians provide many services to persons with disabilities. For information on referrals and eligibility, contact your Regional Health Authority.

Provincial Home Support Services Program Paid Family Caregiving Option

This program offers seniors or adults with disabilities the option of paying a family member for home support. Individuals who are eligible to be paid may be parents, children, siblings, grandparents, grandchildren, or relatives residing in the same home. Spouses and common law partners are not eligible to be paid home support under this program. For additional information, visit the Department of Health and Community Services Website below or contact the Regional Health Authority in your area. http://www.health.gov.nl.ca/health/long_term_care/family_caregiving.html

Special Assistance Program – Medical Equipment and Supplies

This is a provincial program that supplies individuals and families with medical supplies and equipment to assist persons with daily living. Some of the medical supplies offered by the program include:

• Oxygen and related equipment and supplies; • Orthotics such as braces and burn garments; • Wheelchairs, commodes or walkers; and • Medical supplies (such as dressings, catheters and incontinence supplies).

To access this service and for more information, contact your Regional Health Authority.

Canadian Red Cross - Health Equipment Loans

The Canadian Red Cross offers a Short-Term Health Equipment Loan Program to assist persons return home from hospital earlier and to support independence. Health equipment that can be loaned include wheelchairs, walkers, bath seats, benches, commodes and toilet seats, crutches and canes, bed handles and other supplies.

For more information on the Canadian Red Cross Short-Term Health Equipment Loan Program, please contact your local office.

Newfoundland and Labrador Provincial Gander Service Centre Short Term Loan Office Short Term Loan Program Program 17 Majors Path, St. John's NL, A1A 4Z9 175 Roe Avenue, Gander NL, A1V 1W8 Tel: 709-758-8400 Tel: 709-256-2386 Fax: 709-758-84 Fax: 709-256-397 Central Service Centre Short Term Loan Western NL Service Centre Short Term Program Loan Program 9 Queensway, Grand Falls-Windsor, NL 30 Main Street, Corner Brook NL, A2H 1C2 A2B 1K9 Tel: 709-634-4626 Tel: 709-489-5522 Fax: 709-634-1370 Fax: 709-489-6602

Voting Eligibility

Federal Elections

In 1993, Bill C-114: An Act to amend the Canada Elections Act, provided the right to persons with intellectual disabilities to vote in Federal elections.

At age 18, a person in Canada is eligible to vote in a Federal election for the candidate of their choosing and to participate in the democratic process.

For information on voting for the first time, and information for voters with disabilities, visit the Elections Canada website: http://www.elections.ca/content.aspx?section=vot&document=index&lang=e

Provincial Elections

In the province of Newfoundland and Labrador, you are eligible to vote in a provincial election if you are:

• At least 18 years of age; • A Canadian Citizen; • A resident of the Province the day before polling day; and, • A resident of the district and polling division on polling day. To ensure you are on the voters list, contact Elections NL if you have:

• recently turned 18 years of age; • moved residence; • recently moved to Newfoundland and Labrador; or you have • changed your name. Elections NL has been working toward making the voting process more inclusive and accessible to voters. For information on accessibility or voting by special ballot, visit Elections NL online or call them toll-free. You can also contact Elections NL to confirm that you are on the voters list, or to find out about your electoral district.

Tel: 1-877-729-7987 Email: [email protected] Web: www.elections.gov.nl.ca 33

The Registered Disability Savings Plan (RSDP)

The RDSP is a savings plan that helps caregivers save for the future of an individual with a disability. To be eligible for the RDSP you must already be eligible for the Disability Tax Credit (DTC).

The Plan Holder is the person or persons who open the savings plan and makes or authorizes contributions on behalf of the Beneficiary. The Beneficiary is the person for whom the savings plan is for. A person can only have one RDSP but can have more than one Plan Holder.

Contributions to the plan are non-refundable and can be made for the Beneficiary until the end of the year that they turn 59. The Government of Canada contributes to the savings plan through grants and bonds.

Grants are financial contributions that government matches to your contributions. Bonds are financial contributions that government pays to low income Canadians with disabilities. The government pays $1,000 per year to a maximum of $20,000 in bonds. No contributions have to be made to receive the bond.

 To open an RDSP, you must visit one of the participating financial institutions below: • Bank of Montreal • Global Growth Assets Inc. • Bank of Nova Scotia • Investors Group Trust Co. Ltd. • Central 1 Credit Union • Fonds d'investissements FMOQ inc. • Central 1 Trust Company (French only.) • Community Trust Company • Mackenzie Financial Corporation • CIBC • RBC Royal Bank • Desjardins • TD Waterhouse Canada Inc. • Natcan Trust Company

Contact one of the financial institutions above, or visit the Government of Canada website for more information: http://www.cra-arc.gc.ca/rdsp

 The Provincial Incentive Program (PIP) The Newfoundland and Labrador Association for Community Living (NLACL) offers a Provincial Incentive Program (PIP) to eligible individuals to receive a one-time $150 stipend as an incentive to setting up a RDSP.

To qualify for PIP, you must: 1. Set up an RDSP; 2. Submit the PIP application form; 3. Submit the “Contribution Acknowledgement Form,” which can be obtained from the bank where you set up your RDSP.

For more information on the Provincial Incentive Program (PIP) or Setting up at RDSP, contact NLACL: 709-722-0790 or email: [email protected] 34

Tax Credits and Benefits for Persons with Disabilities

The Canadian Government offers several tax benefits for persons with disabilities or their supporting family members or caregivers.

The Disability Tax Credit (DTC)

The DTC is a non-refundable tax credit that helps persons with disabilities or their supporting caregivers reduce the amount of income tax they must pay. You are eligible for the DTC when Canada Revenue Agency approves the application form.

You must complete the form with help from your family doctor to certify that you or your relative lives with a disability. Once the form is completed, you may mail or fax it to the regional tax centre at the address below:

St. John's Tax Centre Post Office Box 12071, Station A, St. John’s NL, A1B 3Z1 Fax: 709-754-3416 For a copy of the application form and steps on how to complete it, visit the link below or call: 1-800-959-8281. http://www.cra-arc.gc.ca/tx/ndvdls/sgmnts/dsblts/dtc/pply-eng.html

Caregiver Amount (Line 315)

If you maintained a dwelling where you and one or more of your dependents lived during the taxable year, you may be able to claim an amount on your tax return. The maximum amount changes each year. In 2016 the maximum amount you can claim on line 315 is $4,667. You are eligible to claim the caregiver amount if:

• Your dependant was18 years of age or older; • Your dependant had a net income in 2016 of less than $20,607 ($22,728 if they were eligible for the family caregiver amount); • He or she was dependent on you due to a physical or mental disability; or • If your dependent is your / your spouse's / common-law partner's parent or grandparent was born in 1951 or earlier.

Family Caregiver Amount

The Family Caregiver amount (FCA) is available to assist caregivers with the expenses of taking care of eligible dependants. If you have a dependant with a physical or mental disability, you may be eligible to claim an amount on line 367 of your tax return or an additional amount for one or more of the following:

• spouse or common-law partner amount (line 303); 35

• amount for an eligible dependant (line 305); and • caregiver amount (line 315). The eligible dependent living with the disability must be:

• a person 18 years of age or older and dependent on you because of physical or mental disability; or • a child under 18 years of age, with a physical or mental disability. The disability must be prolonged and indefinite and the child must be dependent on you for assistance in attending to personal needs and care when compared to children of the same age.

Refundable Medical Expense Supplement (Line 452)

If you have high medical expenses, are working and have low income, you may be eligible to claim an amount on your tax return.

To be eligible you must: • Be resident in Canada throughout the taxable year; • 18 years of age or older at the end of the taxable year; • Have an amount on line 215 of your return or on line 332 of Schedule 1;

In addition, the total of the following two amounts has to be $3,465 or more: • your employment income on line 101 and line 104 of your return; • your net self-employment income (not including losses) from lines 135 to 143 of your return.

Working Income Tax Benefit (Line 453)

The Working Income Tax Benefit (WITB) is for low income individuals who have earned an income from employment or business. It consists of a basic amount and a disability supplement. You may be able to claim the WITB if you are eligible for the Disability Tax Credit (DTC) and had working income during the taxable year.

Disability Supports Deduction (Line 215)

If you are a person with a physical or mental disability, you may be eligible to deduct the expenses you paid during the taxable year so that you could work, go to school, or do research for which your received a grant. To calculate your claim, use form T929 “Disability Supports Deduction”.

For more information on any of the above tax deductions or benefits, contact the Canada Revenue Agency. Tel: 1-800-387-1193 Web: www.cra-arc.gc.ca 36

Wills, Trusts and Estate Planning

All people make decisions and share the right to make decisions and enter into agreements by themselves, as long as they appreciate and understand the nature and consequences of the decision. People exercise their legal capacity in different ways and may need a variety of supports. These supports may include communication aids and devices, or personal supports like a supporter or support network to assist in making decisions. The Newfoundland and Labrador Association for Community Living (NLACL) has been advocating for many years for legal reform to respect the legal rights of persons with disabilities in the province. Sometimes people are not fully recognized as capable of making decisions to establish a contract or agreement, because they need others to assist them. To protect the legal rights of persons who need support in decision-making, supporters should act to participate in the decision-making process – not to substitute as the decision maker, but as a supporter. NLACL advocates for Supported Decision Making.

The “Mentally Disabled Persons' Estates Act” is the existing legislation in the province that respects protection of legal capacity. It allows for the appointment of guardians for persons with intellectual disabilities to hold custody and manage their property and/or income. This Act outlines the duties of the guardian and what they are authorized to do as managers of the person’s estate and property. To view the act, visit the link below: http://assembly.nl.ca/legislation/sr/statutes/m10.htm

For more information on Supported Decision-Making, contact the NLACL. If you would like additional information on legal planning, including Wills, or Advance Health Care Directives, you can contact the Public Legal Information Association of NL (PLIAN) for free information and resources. Newfoundland and Labrador Association Public Legal Information Association of NL for Community Living (NLACL) (PLIAN) 74 O’Leary Ave, St. John’s, NL Suite 227, 31 Peet Street, Tara Place, P.O. Box 8414, St. John’s, NL, A1B 3N7 St. John’s, NL, A1B 3W8 Tel: 709-722-0790 Tel: 709-722-2643 Email: [email protected] Toll-free: 1-888-660-7788 Fax: 709-722-0054 Email: [email protected]

Adult Protection Act

The Adult Protection Act ensures the protection of adults who may be vulnerable to harm, abuse, or neglect. The Act provides authority to deliver services to any adult who may need protective interventions. This law applies to all adult individuals who may be at risk for abuse or neglect and may not understand or appreciate harm. It requires anyone who suspects a person is at risk for harm to report that information to the referral line. If you suspect an adult is at risk for harm, abuse, or neglect, call the referral line. Tel: 1-855-376-4957

For emergency situations, dial 911 or your local emergency responder. Royal Newfoundland Constabulary (RNC) In Case of Emergency: Non-Emergencies / Northeast Avalon, Corner Brook, Labrador City, General Inquiries: Wabush, Churchill Falls: Northeast Avalon: 709-729-8000 Dial: 9-1-1 Corner Brook: 709-637-4100 TTY: 1-800-363-4334 Labrador City: 709-944-7602 Churchill Falls: 709-925-3524 TTY: 1-800-363-4334

Royal Canadian Mounted Police (RCMP): In Case of Emergency Dial: 9-1-1 Non-Emergencies / General Inquiries:

Baie Verte 709-532-4221 Harbour Grace 709-596-5014 Bay d'Espoir 709-882-2230 Holyrood 709-229-3892 Bay Roberts 709-786-2118 Hopedale 709-933-3820 Bay St. George 709-643-2118 Lewisporte 709-535-8637 Bell Island 709-488-3312 Makkovik 709-923-2405 Bonavista 709-468-7333 Mary's Harbour 709-921-6229 Burgeo 709-886-2241 Marystown 709-279-3001 Carmanville 709-534-2686 Nain 709-922-2862 Cartwright 709-938-7218 Natuashish 709-478-8900 Channel-Port aux Basques 709-695-2149 New-Wes-Valley 709-536-2419 Clarenville 709-466-3211 Newfoundland & Labrador 709-772-5400 Headquarters (B Division) Corner Brook 709-637-4433 Placentia 709-227-2000 Deer Lake 709-635-2173 Port Saunders 709-861-3555 Ferryland 709-635-2173 Rigolet 709-947-3400 Flowers Cove 709-456-2500 Rocky Harbour 709-458-2222 Fogo Island 709-266-2251 Roddickton 709-457-2468 Forteau 709-266-2251 Sheshatshiu 709-497-8700 Gander 709-256-6841 Springdale 709-673-3864 Glovertown 709-533-2828 St. Anthony 709-454-3543 Grand Falls – Windsor 709-489-2121 Twillingate 709-884-2811 Happy Valley-Goose Bay 709-489-2121 Whitbourne 709-759-2600 Harbour Breton 709-885-2320

Network of Disability Organizations

The Network of Disability Organizations is a cross-disability network comprised of 19 organizations that work to provide services and programming for persons with disabilities in NL. The Network is chaired by the Coalition of Persons with Disabilities – NL. To contact any of the organizations of the Network, please see the contact page of this guide.

 Network of Disability Organizations (Listed in alphabetical order.)

• Autism Society of Newfoundland and Labrador • Canadian Hard of Hearing Association Newfoundland & Labrador (CHHA-NL) • Canadian Mental Health Association (CMHA) • Coalition of Persons with Disabilities – NL • Cerebral Palsy Association of Newfoundland and Labrador • CHANNAL • CNIB • Easter Seals Newfoundland and Labrador • Empower, the disability resource centre • Epilepsy Newfoundland and Labrador • Learning Disabilities Association of Newfoundland and Labrador • Multiple Sclerosis Society of Canada • Newfoundland & Labrador Brain Injury Association • Newfoundland and Labrador Association for Community Living (NLACL) • Newfoundland & Labrador Down Syndrome Society • NL Association of the Deaf • People First of Newfoundland and Labrador • Schizophrenia Society of Canada • Spinal Cord Injury Newfoundland & Labrador

Contact Information

Accessible Transit Office, City of St. John’s Tel: 709-570-213

Adult Protection Referral Line Tel: 1-855-376-4957

AIDS Committee of Newfoundland and Labrador (ACNL) Web: https://acnl.net

Autism Society of Newfoundland and Labrador P.O. Box 14078, St. John’s, NL, A1B 4G8 Tel: 709-722-2803 | Fax: 709-722-4926 Email: [email protected] Web: www.autism.nf.net

Buckle Charters Axcess Bus Tel: 709-639-7837 Email: [email protected] Web: www.bucklecharters.com

Bridge the gAPP Web: www.bridgethegapp.ca For Youth (13-18): www.youth.bridgethegapp.ca For Adults (18+): www.adult.bridgethegapp.ca

Canadian Council on Rehabilitation and Work (CCRW) - Newfoundland & Labrador 31 Peet Street, Suite 225, St. John's, NL A1B 3W8 Tel: 709 754 4941 Fax: 709 754 5941

Canadian Hard of Hearing Association Newfoundland & Labrador (CHHA-NL) 1081 Topsail Road, Mount Pearl, NL, A1N 5G1 Tel: 709-753-3224 | Toll Free: 1-888-753-3224 | Fax: 709-753-5640 Email: [email protected] Web: www.chha-nl.ca

Canadian Mental Health Association (CMHA) 603 Topsail Road St. John's, NL, A1E 2E1 Tel: 709-753-8550 | Fax: 709-753-8537 Email: [email protected] Web: www.cmha.ca

Canada Revenue Agency Benefit Enquiries: 1-800-387-1193 Individual Tax Enquiries: 1-800-959-8281 TTY: 1-800-665-0354 Web: www.cra-arc.gc.ca

Cerebral Palsy Association of Newfoundland and Labrador Email: [email protected] Web: www.cerebralpalsynl.com

CHANNAL 284 Lemarchant Rd, St. John’s, NL, A1E 1R2 Tel: 753-2560 | Toll Free: 1-855- 753-2560 | Fax: 709-753-1109 Email: [email protected] Web: www.channal.ca

CHANNAL Peer Support Warm Line Tel: 1-855-753-2560 Hours of Operation: 11:00 am to 11:00 pm daily

CNIB 70 The Blvd, St. John's, NL A1A 1K2 Tel: 709-754-1180 Web: www.cnib.ca

Coalition of Persons with Disabilities – NL 460 Torbay Road, St. John’s, NL, A1A 5J3 Tel: 709-722-7011 | Email: [email protected] Web: www.codnl.ca

College of the North Atlantic Toll Free: 1-888-982-2268 Web: www.cna.nl.ca

Community Centre Alliance 20 Hallet Crescent, Suite 207 P.O. Box 8232 STN A, St. John’s, NL, A1B 3N4 Tel: 709-753-5670 | Fax: 709-753-8570 Email: [email protected]

Department of Advanced Education, Skills, and Labour Employment Services: [email protected] Income Support: Toll-free: 1-866-417-4753 | TTY: 1-877-292-4205

Department of Education and Early Childhood Development Tel: 1-709-729-5097 Email: [email protected]

Department of Health and Community Services Provincial Office: Tel: 709-729–4984 Email: [email protected]

Disability Policy Office, Department of Children, Seniors, and Social Development Tel: 709-729-6279 or Toll-free: 1-888-729-6279 TTY: 709-729-5000 or Toll-free TTY: 1-888-729-5440 Fax: 709-729-6237 Email: [email protected]

DRL Coach Tel: 709-263-2171 Toll Free: 888-263-1854

Easter Seals Newfoundland and Labrador 206 Mount Scio Road, St. John’s, NL, A1B 4L5 Tel: 709.754.1399 | Fax: 709.754.1398 E-mail: [email protected]

Elections Canada Tel : 1-800-463-6868 TTY 1-800-361-8935 Web : www.elections.ca

Elections NL Tel: 1-877-729-7987 Email: [email protected] Web: www.elections.gov.nl.ca

Empower, the Disability Resource Centre 4 Escasoni Place, St. John's, NL, A1A 3R6 Tel: 709-722-4031 | Fax: 709-722-0147

Epilepsy Newfoundland and Labrador 351 Kenmount Road, St. John's, NL, A1B 3P9 Tel: 709-722-0502 | Toll Free: 1-866-EPILEPSY Email: [email protected] | Web: www.epilepsynl.com

GoBus Accessible Transit To register for GoBus: Accessible Transit Coordinator City of St. John's, Department of Finance PO Box 908, St. John's, NL, A1C 5M2 Tel: 709-570-2131 or 709-725-1567 TTY: 709-576-8576 Fax: (709) 576-8564

To make a booking for GoBus: MVT Canadian Bus Lines, operators of GoBus 1147 Unit #3 Topsail Road, Mount Pearl, NL, A1N 5G5 Tel: 709-368-8887 | TTY: 709-368-1620 Fax: 709-368-1943 Email: [email protected]

HealthLine Call: 1-888-709-2929 or 811 TTY: 1-888-709-3555 Web: www.yourhealthline.ca

Hope Air Client Care Call Centre Tel: 416-222-6335 or Toll free: 1-877-346-4673 Email: [email protected] www.hopeair.ca Hours of Operation: Monday – Friday 9 a.m. to 7:30 p.m. EST

Inclusive Services, City of St. John’s Tel: 709-576-4450 or 709-576-6972 Email: [email protected]

Jiffy Cabs Tel: 709-722-2222

Learning Disabilities Association of Newfoundland and Labrador 66 Kenmount Road Suite #301, St. John's, NL A1B 3V7 Tel: 709-753-1445 | Fax: 709-753-4747 Email: [email protected] Web: www.ldanl.ca

Lewisporte Taxi Tel: 709-535-8100

Marine Atlantic Tel: (Reservations) 1-800-341-7981 TTY: 1-877-820-9252 Email: [email protected]

Marine Services, Department of Transportation and Works Toll-free: 1-888-638-5454 | Fax: 1-709-535-6245 Email: [email protected] Web: www.gov.nl.ca/FerryServices

Mental Health Crisis Line Tel: 709-737-4668 Toll Free: 1-888-737-4668

Metrobus Transit Administration 25 Messenger Drive, St. John's, NL, A1B 0H6 Tel: 709-570-2020 |Fax: 709-722-0018 E-mail: [email protected]

Metrobus Transit Wheelchair Accessible Service 25 Messenger Drive, St. John's, NL A1B 0H6 Tel: 709-722-9400 | Text: Text 'ALF' to 393939

Mobile Crisis Response Team (St. John’s Region) Toll Free: 1-888-737-4668 Hours of Operation: Wednesday to Saturday 4pm to midnight

Multiple Sclerosis Society of Canada Tel: 1‑709‑368‑2009 Toll-free: 1‑800‑268‑7582 T Web: www.mssociety.ca

The Murphy Centre 1 Prince Phillip Drive, St. John's, NL, A1A 5B2 Tel: 709-579-6606 | Fax: 709-579-2655

Newfound Cabs Tel: 709-744-4444

Newfoundland and Labrador Association for Community Living (NLACL) 74 O’Leary Ave St. John’s, NL PO Box 8414, St. John’s, NL, A1B 3N7 Tel: 709-722-0790 | Fax: 709-722-1325 Email: [email protected]

Newfoundland & Labrador Brain Injury Association P.O. Box 21063, St. John's, NL, A1A 5B8 Tel: 709-579-3070 Email: [email protected] Web: http://www.nlbia.ca

Newfoundland & Labrador Down Syndrome Society 21 Pippy Pl, St. John's, NL A1B 3X2 Tel: 709-738-3336 Email: [email protected] Web: http://nldss.com

Newfoundland and Labrador Prescription Drug Program

Assessment Office P.O. Box 510, Stephenville, NL, A2N 3B4 Toll free: 1-888-859-3535 Toll free fax: 1-888-272-2444 E-mail: [email protected] Website: http://www.health.gov.nl.ca/health/prescription

Newfoundland and Labrador Housing Corporation (NLHC) Web: www.nlhc.nf.ca Avalon Grand Falls-Windsor Goose Bay 709-724-3196 709-292-1000 709-896-1920

Marystown Corner Brook 709-279-5375 709-639-5201

Gander Stephenville 709-256-1300 709-643-6826

NL Association of the Deaf Tel: 709-726-6672 Email: [email protected]

Office of Employment Equity for Persons with Disabilities (OEEPD) 50 Mundy Pond Road, P.O. Box 8700, St. John's, NL A1B 4J6 Tel: 709- 729-5881or Toll Free: 1-800-950-4414 Fax: 709- 729-5446 Email: [email protected]

PAL Airlines Tel: (Reservations Office): 1-800-563-2800 Fax: 1-709-576-3184 Website: palairlines.ca

People First of Newfoundland and Labrador Email: [email protected] Web: www.peoplefirstnl.ca

Planned Parenthood Newfoundland and Labrador Sexual Health Centre 203 Merrymeeting Road, St. John’s, NL, A1C 2W6 Tel: 709- 579-1009 | Toll Free: 1-877-666-9847 Web: www.plannedparenthoodnlshc.com

Public Health Agency of Canada Ordering centre Tel: 1-800-263-1638 ext. 259 Email: [email protected]

Public Legal Information Association of NL (PLIAN) Suite 227, 31 Peet Street, Tara Place, St. John’s, NL, A1B 3W8 Tel: 709-722-2643 or Toll-free: 1-888-660-7788 | Fax: 709-722-0054 Email: [email protected]

Ready, Willing and Able 74 O’Leary Avenue, St. John’s, NL A1B 2C7 Tel: 709-722-0790| Fax: 709-722-1325 Email: [email protected] Web: www.readywillingable.ca

Royal Canadian Mounted Police (RCMP) Emergencies Dial: 9-1-1 Non-Emergencies / General Inquiries See page 37 of this guide

Royal Newfoundland Constabulary (RNC) Emergencies Northeast Avalon, Corner Brook, Labrador City, Wabush, Churchill Falls Dial: 9-1-1 TTY: 1-800-363-4334 Non-Emergencies / General Inquiries Northeast Avalon: 709-729-8000 Corner Brook: 709-637-4100 Labrador City: 709-944-7602 Churchill Falls: 709-925-3524 TTY: 1-800-363-4334

Regional Health Authorities

Eastern Region Central Region Western Region Labrador Region

St. John’s Gander Corner Brook St. Anthony 709-752-4800 709-651-6241 709-634-5551 ext. 0 709-454-3054 Rural Avalon Stephenville Happy Valley- 709-759-3354 709-643-8700 Goose Bay Bonavista 709-897-3127 709-468-1001 Labrador City Clarenville 709-282-5064 709-466-5700 Marystown 709-279-7900

St. John's Tax Centre Post Office Box 12071, Station A, St. John’s NL, A1B 3Z1 Tel: 1-800-959-8281 Fax: 709-754-3416

Schizophrenia Society of Canada Toll Free: 1-800-263-5545 | Email: [email protected] | Web: www.schizophrenia.ca

Spinal Cord Injury Newfoundland & Labrador Suite 101, 396 Elizabeth Ave, P.O. Box 21284, St. John’s, NL, A1A 5G6 Tel: 709-753-5901 | Toll Free: 1-877-783-5901 | Fax: 709-753-4224 Web: http://sci-nl.ca

Stella’s Circle 114 Cabot Street, St. John’s, NL, A1C 1Z8 Tel: 709-579-1181 or 709-579-2738 | Fax: 709-754-1521 Email: [email protected]

Supported Employment Newfoundland and Labrador (SENL) Web: http://www.senl.ca Regional Locations: See pages 13 – 14 of this guide

Vera Perlin Society P.O. Box 7114, St. John’s, NL, A1E 3Y3 Tel: 709-739-601

Wheelway Transportation Limited 709-753-2877

WestJet (Disability Assistance) Toll-free: 1-866-693-7853 (available 24/7) | TTY: 1-877-952-0100 (available 24/7) Email: [email protected]

This booklet provides general information about supports, services, and resources available in Newfoundland and Labrador for persons, and for persons living with an intellectual disability. This guide contains information which may be important to consider when transitioning from one stage of your life to the next.

Developed in partnership by the Newfoundland and Labrador Association for Community Living (NLACL) and the Government of Newfoundland Labrador.

For more information about this booklet and to receive a copy, contact:

Newfoundland and Labrador Association for Community Living (NLACL) 74 O’Leary Avenue P.O. Box 8414, St. John’s, NL, A1B 3N7 Tel: 709-722-0790 Email: [email protected]