The Technik Group Magazine 1.2018 January/February

VIP & Special Mission Aircraft Services Competence for special aircraft Solutions from completion to technical support

Flying observatory SOFIA A very special guest Major overhaul work for a unique 747

Aircraft Production Inspection Program Valuable attention to detail A tailored package for lessors and banks

PARTS – Services for SRU Quality starts here A value-adding portfolio for shop-replaceable units

2 | Content Connection 1.2018

Corporate Sales • Interviews: 6 Committed to the regions • Robert Gaag, EMEA: “Deciding 7 the future of the MRO industry” • Frank Berweger, Americas: 8 “A great partner in the Americas” • Gerald Steinhoff, Asia Pacific: 9 “We are part of Asia Pacific” Component Services Quality starts here • PARTS – Services for SRU: 10 Quality starts here “PARTS – Services for SRU” is the broad • Spairliners: Full control with 25 portfolio for shop-replaceable units. 10 new customer portal

VIP & Special Mission Aircraft Services • Multi-Role Tanker Transport: 12 Competence for special aircraft Competence for special aircraft • Interview with Wieland Timm: 13 Lufthansa Technik offers solutions for the entire “We offer solutions that work” life cycle: from completion to technical support • Cabin configurations: 15 The perfect cabin for every role • The flying observatory SOFIA: 22 A very special guest

Lessors and banks • Aircraft Production Inspection 18 Program (APIP): 12 Valuable attention to detail eServices • eEnabled Software Management: 21 The aircraft at your fingertips

Engine Services • EME Aero: 24 Joint power for geared • New engines: 24 Preparing for LEAP-1A and -1B

Customer portrait • : 26 Valuable attention to detail Evolved support for a five-star airline The Aircraft Production Inspection Program Categories preserves the value of aircraft for lessors and banks. 18 • News 4 • Personalities 20 • Events 27 • Products and services 28 • Contacts 30

Lufthansa Technik Connection is a complimentary information service for Lufthansa Technik’s family and friends. Published every two months. This and earlier issues can be downloaded from our website www.lufthansa-technik.com/connection Publisher Lufthansa Technik AG Kai Raudzus · Corporate Marketing · HAM T/TM-M Weg beim Jaeger 193 · 22335 , Germany Infoline +49-40-5070-5553 · Fax +49-40-5070-8860 [email protected] · www.lufthansa-technik.com A very special guest Sarah Ahadzadeh Ghanad · Database management Editorial production The flying observatory SOFIA received Editorial office: Flightlines, Hamburg major scheduled overhaul work in Hamburg. Design: Art Works!, Hamburg Photos: Lufthansa Technik AG, Deutsche Lufthansa AG 22 Printing: Beisner Druck GmbH & Co. KG

Lufthansa Technik Connection 1.2018 News | 3

Stronger footprint in the Americas

Lufthansa Technik is gradually expanding its presence and capability in the Americas. Among the most recent steps are the expansion of the component workshop in Tulsa, Oklahoma, and the opening of a new regional office in Miami, Florida. The establishment of further facilities – offices and shops – is in the final planning phase.

ufthansa Technik Component Services has sub- America. Numerous changes have also been imple- stantially expanded its workshop in Tulsa, Okla- mented to secure the supply chain in the region, L homa. With an opening ceremony in November including the establishment of new processes. 2017, the Lufthansa Technik subsidiary officially start- Complementing the workshop expansion, Lufthansa ed operation of the new component shop. Providing Technik also opened a new regional office in Miami, a shop floor area of 10,700 square meters (115,000 Florida, in October. The office employs about 150 square feet), the facility was effectively doubled in employees, with corporate sales and other commercial size. Additional capabilities and an enhanced logistics and operational services such as a 24/7 AOG desk network in the region furthermore increase the perfor- and material trading being co-located here. By com- mance and service portfolio of the company. bining the different product divisions under one roof in the region, Lufthansa Technik ensures a more aligned Adding a large number of services and efficient market approach. Dirk Ripa says: “Our consistent growth in the For Lufthansa Technik the portfolio expansion is a Americas shows that our commitment is not only major increase of its footprint in the Americas. Stephen fostering trusted relationships with airline customers Fondell and Dirk Ripa, who jointly share the responsi- in the region, but also paving the way to a very bility as Co-Managing Director and Head of Product promising future.” Stephen Fondell details: “Besides Division Components Americas, explain the move. increasing our regional production footprint to be Dirk Ripa underlines: “To meet the demands of our closer to our customers, gaining a better understand- customers, we have added a large number of services ing of the evolving needs of the market will allow us to our portfolio.” Stephen Fondell predicts: “By ensuring to develop next-generation customized solutions for work is done in the region for the region, we are fore- their problems.” casting an annual growth rate of more than 20 percent.” With the expansion of the Tulsa facility and the other In view of the capability expansion and the focus developments, Lufthansa Technik is strengthening its Tulsa office ribbon cutting: Mary Fallin, governor of on increasing 737 capabilities, the number of position as a trusted strategic partner to airlines and Oklahoma (fourth from left), employees is expected to rise as well. Lufthansa operators of commercial aircraft in the Americas. By the jointly cut the ribbon with Technik Component Services today employs close to end of the year, further branch offices will be opened in Dr. Thomas Stueger (fourth from right), Lufthansa Technik 600 employees at its eight locations throughout North Bogotá, Colombia, and Mexico City, Mexico. Chief Executive Technical Operations, Logistics & IT. 4 | News Lufthansa Technik Connection 1.2018

Hamburg Tokyo

Hamburg

Engine wash expands ADS-B approval Manila in Japan for A320 family First 787 VIP cabin Cyclean® // Lufthansa Technik completion Aircraft Services // Lufthansa has acquired two new custom- Technik has received a Supple- ers for its innovative Cyclean® VIP & Special Mission mental Type Certificate (STC) TCS® for Pan Pacific Engine Wash service, Solaseed ­Aircraft Services // Lufthansa for modifications on the Airlines Air in Tokyo, Japan, and an Technik has received an order A320 family aircraft to fit them unnamed customer. As of for a VIP cabin completion for with “Automatic Dependent Total Component Support // summer 2017, the CFM56-7B a Boeing 787-8. The contract Surveillance – Broadcast” Lufthansa Technik has been engines on the of an undisclosed customer is (ADS-B) transponders. Com- commissioned with comprehen- fleet of Solaseed Air are being the first completion for this air- pletion of this modification by sive component supply for the washed at Tokyo-Haneda air- craft type for Lufthansa Technik. 2020 has been prescribed by fleet of Airbus A320 aircraft port. The corresponding con- The project is scheduled to start the Federal Aviation Administra- operated by the Philippine carrier tract with Peach Aviation of in 2018. tion (FAA) and the European Pan Pacific Airlines. The Total Osaka, Japan, has also been Tailored to the customer’s spe- Aviation Safety Agency (EASA). Component Support (TCS®) extended by a further three cific requirements the aircraft The aviation authorities require contract with a term of six years years to 2020 for the entire will receive an elegant VIP that, in future, all aircraft can be took effect on 1 November 2017. A320 fleet. Lufthansa Technik design. The private section traced worldwide using GPS- The exclusive agreement was has now placed Cyclean® units includes a representative office based aircraft data. signed at the MRO Asia-Pacific. at the Japanese sites Tokyo- area, a bathroom and a bed- Lufthansa Technik can now Patrick Dee, Vice President at Haneda, Tokyo-Narita, Osaka/ room. The following section equip the first customer aircraft Pan Pacific Airlines, said: Kansai and Kitakyushu. combines a dining and confer- with the new transponders, “We are delighted to have “For us, the performance of ence area. In the rear sector of which fulfill the DO-260 B RTCA signed up with a brand name like the engines, protecting the the aircraft, a delegation seat- (Radio Technical Commission Lufthansa Technik, the market environment by reducing CO2 ing in different classes will be for Aeronautics) standard. The leader for A320 components. emissions, and cost savings integrated. STC for ADS-B on the Airbus The comprehensive component from extended on- time “With the conclusion of this A320 family will be followed by pooling arrangements as well as and fuel flow reduction are completion contract, we are certifications for other aircraft, Lufthansa Technik’s regional foremost considerations. closing the final gap in our including the A330/340, the pools in Hong Kong and Singa- These arguments have also expertise for the Boeing 787,” , 777 and MD-11. pore ensure that our operations convinced our Japanese airline said Wieland Timm, Senior The significant global demand are well supported as we look to customers,” says Oliver C. Director Sales, VIP & Special for ADS-B modifications is further expand our network.” Winter, Head of Engine Life Mission Aircraft Services at already resulting in capacity The integrated component sup- Cycle Services at Lufthansa Lufthansa Technik. “Our exist- problems at many overhaul port comprises the repair and Technik. ing experience for this type of facilities. Lufthansa Technik is overhaul of components as well Cyclean® Engine Wash can be aircraft in the fields of modifi- therefore offering options for as pooling and spare part leas- carried out as part of mainte- cation, maintenance, repair the performance of this modifi- ing at the airline’s home base. nance work, in the transit peri- and overhaul is a valuable cation, including mobile instal- To safeguard Pan Pacific Air- od between two flights, or basis for the equipment of this lation teams that can work any- lines’ daily operations, Lufthansa overnight. It is available for all special VIP aircraft.” // where around the world. The Technik guarantees 100 percent modern engine models from modification can be carried out reliable deliveries from its TCS® the major manufacturers Gen- over three independent night pool of more than 100,000 eral Electric, Rolls-Royce, Pratt stops, which avoids long different components. // & Whitney, CFMI and IAE. // ground times and high costs.// Lufthansa Technik Connection 1.2018 News | 5

Jeddah Manila

Hamburg

Johannesburg flyadeal signs com- Cabin modification prehensive contract for Exclusive contract with Mango Airlines Engineering Services // Saudi- Aircraft Services // Lufthansa Arabia’s low-cost airline flyadeal Ka-band modification Technik Philippines has per- Engine Services // Lufthansa and Lufthansa Technik have for Boeing 747-8 formed comprehensive cabin Technik and Mango Airlines signed a comprehensive air- modifications on eight A330- from have signed craft engineering services con- Connectivity // Lufthansa 300 aircraft of Philippine Air- an exclusive contract for the tract, covering the complete Technik will be the first compa- lines. The previously all-Econo- maintenance of CFM56-7B flyadeal A320 fleet. One of the ny to equip the Boeing 747-8 my Class aircraft have been engines, which power the major components of the with Ka-band broadband inter- retrofitted­ with a new three-class airline’s fleet of ten Boeing agreement is the set-up of a net after being appointed by an concept comprising 309 seats. 737NG aircraft. Within the new maintenance control center. undisclosed customer to equip The cabin modification cam- framework of the agreement, This will include a full Continu- several Boeing 747-8 aircraft paign is part of a three-year Lufthansa Technik will provide ing Airworthiness Management with the new broadband inter- base maintenance contract that overhaul services for the Organization (CAMO) and net solution from 2018 onwards. Lufthansa Technik Philippines engines at its German locations aircraft engineering support Lufthansa Technik is currently and Philippine Airlines signed until 2022. from Lufthansa Technik. equipping the Airbus A320 in 2017. Mango Airlines’ parent compa- Lufthansa Technik will also family of the Lufthansa Group Rosario Esquillo, Key Account ny, , has organize troubleshooting and with the latest Ka-band satellite Manager at Lufthansa Technik been receiving exclusive sup- will help flyadeal to establish technology. In addition, the Philippines, said: “With our port from Lufthansa Technik for an optimized maintenance company holds Supplemental experience in cabin retrofits for the CFM56-7B engines of its program which allows highly Type Certificates (STC) for the different aircraft types, we can Boeing 737NG fleet for more efficient operations due to /A340 family and provide Philippine Airlines with than 15 years already. This new an optimized maintenance the Boeing 737 series. The the best service and know-how agreement now comprises at schedule. STC proves that the modifica- for the benefit of its passengers.” least 19 overhaul events over Con Korfiatis, CEO of flyadeal, tions to the aircraft comply with The new cabin concept for the next five years, with billing said: “flyadeal was launched in the valid design regulations Philippine Airlines consists of on a power-by-the-hour basis. late September to serve the of the responsible authorities. Economy, Premium Economy “We are very pleased to rapidly expanding travel market Future customers, whether and Business Class, which expand our footprint in South in and more airlines or operators of VIP have all been reconfigured with Africa by adding Mango Air- broadly in the region. We plan aircraft, will benefit from these new seats, on-demand audio lines to our customers,” said to grow the airline quickly and additional type certificates, and video as well as onboard Robert Gaag, Vice President have put the pillars in place for especially in terms of costs and WiFi and internet connectivity. Corporate Sales Europe, Middle a high-quality operation operat- aircraft ground time. Lufthansa Technik Philippines East & Africa at Lufthansa ing world’s best practice with At present, aircraft can be recently upgraded its service Technik. With the newly signed the support of the world’s best equipped with the necessary capabilities to include next- contract Lufthansa Technik is partners. We are very pleased antennas and routers on up to generation aircraft. Preparations adding another South African to partner with Lufthansa ten production lines at the same are underway to build up A321 customer to its base and now Technik, who shares our time in Lufthansa Technik’s neo and A350 capabilities. // has long-term maintenance vision and brings the highest worldwide network. Only a contracts with all major airlines standards to our maintenance maximum of four days are in the country. // organization.” // needed to modify a classic aircraft into a flying communi- cation center with broadband connectivity. // 6 | Corporate Sales Lufthansa Technik Connection 1.2018

Robert Gaag, Vice President Corporate Sales EMEA; Frank Berweger, Vice ­President Corporate Sales Americas, and Gerald Steinhoff, Vice President ­Corporate Sales Asia Pacific (from left to right).

Committed to the regions

An enlarged local production footprint, committed teams in the regions and customer-oriented solutions – Lufthansa Technik’s three Vice Presidents Corporate Sales highlight the special strengths of the MRO provider in each of their areas of responsibility. Corporate Sales | 7

“Deciding the future of the MRO industry”

Robert Gaag, Vice President Corporate Sales EMEA, explains Lufthansa Technik’s approach to the market in Europe, the and Africa, which is challenged by a strong entrance of airframe OEMs and capacity constraints.

What are and will continue to be the What are the special strengths of Lufthansa most important products and services Technik in this region for today and the future? of your sales region in 2018? Our core strengths, just as in all of our markets, are Robert Gaag: Besides our well-known and our full product range across all modern aircraft types, very successful standard products around the depth of our in-house production, our regional airframe, component and engine support solu- market know-how and our local representation. We tions, we are focusing this year quite clearly on are well positioned to deliver customized, high-quality our AVIATAR digital platform, which allows us to and competitive services to our Europe, the Middle respond to the digital needs of our airline customers. East and Africa (EMEA) customers. We want to provide process-driven digital solutions along the entire value chain of an airline, not just for How did your sales region develop in 2017? the MRO area but possibly also for flight ops-related We are looking at a healthy revenue growth of just solutions. This is where clear signals will be set in the above ten percent in the EMEA region for 2017 with industry over the next one or two years. Europe is customers of the Lufthansa Group as well as with spearheading the development in this respect again, third-party customers. similar to years ago when complete solutions like our Total Component Support (TCS®) also made the initial breakthrough in the region. I see mobile solutions becoming even more important in the near future – in other words, combining less costly local services with work in existing back shop potential in any of our facilities. This affects engines and nacelles already, but we are thinking beyond just that. From the product perspective, we are focusing on the maintenance of individual components or the flat- rate repair of parts with (TCS®) or without pool support (Total Component Maintenance or TCM). Also, we want to concentrate more intensively on developing Increased focus on the digital ­platform AVIATAR local customized solutions, for example, in the Middle East through our subsidiary Lufthansa Technik Middle What is the key message to your customers? East in Dubai. It is very important to me to stress that customers will make a decision today about the future of the MRO What are the particular challenges of this region? industry tomorrow. What lies behind this is the notion We see definitely more and more efforts by the airframe that in a few years, there may no longer be a competi- OEMs to enter in the after-sales market in Europe – not tive industry as we know it today. just with new aircraft types, but also with legacy fleets. There are still a number of respectable independent The market is strongly characterized at the moment by aircraft maintenance providers available today around capacity constraints that affect hangar space and shop the world. However, if the airframe OEMs manage to space availability for engine and component services. gain and control a sizeable foothold in the after-sales What’s increasingly worrying us is the problem of find- market as successfully as the engine OEMs have ing and keeping sufficient licensed mechanics. That already done so, we will certainly miss some edges of has become very clear. competitiveness in the industry. In Africa, we have to contend with the existing diversity, and we want to position ourselves much better to deal Robert Gaag with it. And then, of course, there’s the challenge of Vice President Corporate Sales EMEA local barriers – for example, customs – in countries such Phone +49-40-5070-68406 as some Middle East countries, Russia and the CIS. [email protected] 8 | Corporate Sales Lufthansa Technik Connection 1.2018

“A great partner in the Americas”

Frank Berweger, Vice President Corporate Sales Americas, highlights Lufthansa Technik’s expanding local production footprint in the Americas and how the activities of the entire Group are underlining the MRO provider’s continued commitment to the region.

What are and will continue new regional customer service and sales also be focusing our attention on setting up to be the most important center in Miami (see page 3). additional MRO facilities together with local market features of your We have doubled our component work- partners in both North and Latin America. sales region in 2018? shop capabilities in Tulsa and opened a Frank Berweger: The new logistics center in Toronto. On top of What is a key message to the economy in the Americas is that, we have established a new partner- customers in your region? strong, and the airlines there ship with the aircraft modification and We are a great partner in the Americas. are consistently healthy and prof- overhaul provider Avianor in , We’re close to our customers in the region itable. We are dealing fundamentally with Canada. And, last but not least, our aircraft and ready to provide the cost-effective the strong position held by the three large overhaul facility in Puerto Rico is now at quality services they require. We value U.S. legacy airlines and their extensive high capacity with four bays in operation. being firmly rooted in this market and ­in-house MRO capacities, causing a large working together with great professionals portion of MRO services to be held cap- How did your sales region and partners throughout our industry. Our tive. With regard to competition, compo- develop in 2017? nent OEMs – such as Honeywell or UTC – While the MRO market volume increased have a strong market presence. Further- annually by 2.5 percent, Lufthansa Technik more, the two major aircraft manufacturers, outgrew the market from 2014 to 2017. In Airbus and Boeing, continue to push for a 2017, we secured new business with a larger share of the MRO business. total contract value of over 2.5 billion U.S. dollars. A sizable share of this can be Are new challenges emerging? attributed to long-term agreements with A special challenge and a particular focus OEM partners such as Pratt & Whitney for us is finding qualified staff who bring (turboprop engine and APU services) and the right attitude and skills to help us sup- Parker Aerospace (A350 component port and manage our growth. MRO). On the airline side, we were able to close large contracts with Westjet in What are the special strengths of Luft- Canada and LATAM in Latin America for The food truck was a very welcomed guest at hansa Technik in this region for today? component services as well as with jetBlue our customers’ facilities. I would especially like to highlight our com- for engine MRO and UPS for line mainte- mitted local team with its excellent under- nance – just to name a few highlights. food truck tour through the eastern USA, standing of customer requirements in the during which we stopped at the doorsteps area. We can also point to our vast experi- What important topics will you of many airline headquarters, was a fun ence and expertise in the technical opera- focus on in 2018 and beyond? way for us to show our presence and com- tions of airlines. With more than 4,000 We will expand our services for closed- mitment to our customers in the region. ­aircraft under contract around the globe, loop component MRO for the larger U.S. On a different note, I truly believe that our we have a clear competitive edge over the carriers and continue to bolster our region- tremendous relief effort for our 400 col- OEMs and other MRO providers. Serving al capacities for the Boeing 737NG and leagues and the local community in Puerto ultra-low-cost carriers such as Spirit, Fron- MAX for our customers – , Rico following the devastating hurricane tier or Allegiant gives us a lot of credibility Aeromexico, Copa and Southwest, for Maria in September 2017 also under- in providing cost-effective MRO solutions. example. Other focal points this year will scored the commitment of the entire Luft- Our local production footprint in the Ameri- include the rollout of our digital MRO plat- hansa Group to the Americas region. cas continues to grow. For example, we form AVIATAR as well as aircraft modifica- opened a new engine repair station in Tul- tions, engineering services and mobile Frank Berweger sa in 2017, where we support engine OEM engine services. We now offer a service for Vice President Corporate Sales Americas partners, such as Pratt & Whitney, as well overhauling the popular Boeing 787 at our Phone +1-305-379-1222 as major U.S. airlines. We also opened a facility in Shannon, Ireland. For 2018, we’ll [email protected] Lufthansa Technik Connection 1.2018 Corporate Sales | 9

“We are part of Asia Pacific”

Gerald Steinhoff, Vice President Corporate Sales Asia Pacific, underlines why Lufthansa Technik’s role as part of the aviation industry in Asia Pacific goes far beyond the operation and maintenance of aircraft.

What are and will continue ment of local MRO capabilities. New sites How did your sales region to be the most important are being established, and in the process develop in 2017? market features of your there is a risk that national interests will be Our growth initiatives from the past three sales region in 2018? valued more highly than economic or years are working out as we have envi- Gerald Steinhoff: The rational interests. As the largest market, sioned. Our business in the area shows MRO market in Asia Pacific will be accessible for us through successful revenue and new contract continues to show the partnerships that we are establishing. ­volume growth in the double digits – which strongest growth in the world – is above the market’s average. We have ten percent. It is also already the largest What are the special strengths of become the A350 market leader with a MRO market, with 31 percent of the vol- Lufthansa Technik in this region for 32 percent market share in Asia Pacific. ume worldwide. So, if you’re thinking today and the future? about growth, you should be thinking The Lufthansa brand opens doors and is What important topics will you about Asia Pacific! China will remain the well respected in the region. Another focus on in 2018 and beyond? region’s biggest growth motor, followed by strong factor is German engineering, We are committed to staying the market India and South East Asia. Asia Pacific which stands for quality, efficiency and leader in A350 services. And we want to will also continue to be the most important innovation. As far as our range of products gain additional market share for other new market for new aircraft types. is concerned, we can offer nearly every aircraft types such as the A320neo, the 787 service and for the most important aircraft and the 737 MAX. We are also focusing What are the particular challenges types. We have production sites for nearly on establishing our digital MRO platform of this region? Are new challenges every product in Asia Pacific as well as AVIATAR as a value-adding product with emerging? several material warehouses throughout our customers, and pushing new products The global competition is focusing on Asia the region. such as mobile services and the single Pacific as the strategic future area of growth, What’s more, we are positioned in all the component business. I would like to under- and is therefore aggressive in its pricing products of the future: We are the only line here that partnerships are very impor- and investing with the goal of an increased MRO for all new engine types. We are the tant to us. We want to maintain and support footprint in this region. In addition, many only independent MRO for all new aircraft our existing partnerships and join forces Asian countries see MRO as a strategic types. And we are the MRO industry’s with new local partners to widen our prod- industry and are supporting the develop- pathfinder in the area of digitalization. uct range and extend the reachable market.

Lufthansa Technik is the region’s leader in A350 services. What is the key message to the customers in your region? Our claim is more than ever: We are part of Asia Pacific. We have regionalized our ser- vices and have already moved many orga- nizational and sales functions into the area along with production capabilities and material supply capabilities. And we will invest even more strongly in our presence in the region to be even closer to our customers and even better at meeting their needs.

Gerald Steinhoff Vice President Corporate Sales Asia Pacific Phone +65-6733-5539 [email protected] 10 | Component Services Lufthansa Technik Connection 1.2018

The state-of-the-art machining center is one of the tools enabling Lufthansa Technik to manufac- ture precision parts efficiently.

www.lufthansa- technik.com/ sru-services Quality starts here

Lufthansa Technik has bundled its broad and value-adding portfolio for shop-replaceable units in PARTS – Services for SRU (Production, Alternates, Repair, Technologies, Solutions). The elements forming a dedicated component support product are available for airlines, other MRO providers and original equipment manufacturers alike.

shop-replaceable unit (SRU) is a starting point for the kind of quality that By increasing the proportion of repairs in modular component that is designed pays off for customers, through increased relation to the expensive replacement of A to be replaced by a technician at a reliability and a considerable reduction in material with new parts, the costs of SRU dedicated repair center, i.e. the smallest costs. Customers benefit from an ideal services can be cut to well below the industry repairable part of an aircraft. But for Luft- combination of hands-on experience, standard. But cost reduction is just one aspect. hansa Technik, SRUs are much more – unique engineering expertise and an The ongoing optimization of turnaround times they are the core of the matter and thus the ongoing drive for optimization. As a lead- (TAT) combined with the best possible prod- ing maintenance, repair and overhaul uct quality pays off in the form of extended provider for SRUs, Lufthansa Technik is service lives and improved availability. making its unique spectrum of value- adding services available to the market in A measurable improvement 20,000+ “PARTS – Services for SRU.” PARTS – Services for SRU covers all PARTS provides a measurable improvement SRU repairs per year aspects of the maintenance and technol- even for standard repairs that are carried out ogy of SRUs. Aside from advanced in accordance with the Component Mainte- repairs, customers profit from a variety nance Manuals (CMMs). But CMM repairs are of value-adding services ranging from only the start of Luft­hansa Technik’s large 8,500+ the setup of local spare parts pools to the portfolio of repair solutions for the smallest unique repair methods available sale of test equipment. parts. Standard repairs of the highest quality Lufthansa Technik Connection 1.2018 Component Services | 11

Big value in small parts

PARTS covers all aspects of the maintenance and technologies of shop-replace- able units (SRUs). Aside from engineering and the actual performance of the repairs, customers also profit from a variety of value-adding services ranging from the setup of local spare parts pools to the sale of test equipment.

Value in series Production Reliability in stock Local Pool Lufthansa Technik manufactures individual parts or small batches to industrial and aero- To meet the highest demands in SRU availability, space standards from scratch (build-to-print). customers are advised to establish a local parts pool From raw material to the certified part, our Trading directly on site. This consignment stock guarantees unrivaled­ in-house engineering competence and instant part availability without any hassle. broad spectrum of manufacturing technologies means guaranteed quality from a single source. Genuine savings Efficient and long-lasting repairs are the most Quality in surplus parts important tool for us in sustainably increasing Engineering Repair Lufthansa Technik has acquired unique exper- the cost-effectiveness and reliability of SRUs. tise in exploiting the surplus parts market, pur- Lufthansa Technik has mastered all the required chasing and selling. The result is another source repair technologies and is thus able to repair of high-quality parts for Lufthansa Technik cus- many parts that other MROs often only offer to Test tomers. scrap and replace. equipment Don’t scrap Tried and tested stands To support the key goals of durability and Lufthansa Technik has developed and manufactured a large dependability, Lufthansa Technik’s team of number of advanced test stands. We make these leading and experienced engineers not only performs and proven test technologies available for purchase by customers. Built on request, the hones existing repair processes, but develops equipment covers the entire spectrum of electric, electronic and hydraulic components. cutting-edge proprietary methods.

are complemented by numerous proprie- Reliability boost tary repair methods and customer-specific for door latch assembly repair processes that have been developed in-house – all with authority approval. By Use case // The cargo door latch making good parts even ­better, Lufthansa assembly of the Boeing 737 consists of Technik PARTS is optimally set to form a key an aluminum housing and a titanium element in customers’ material supply chains. handle. A stud pin in the handle ensures that these parts do not come Business to business into contact with each other. However, as this pin is secured by a press fit With deep roots and unrivaled experience only, it can get lost due to shrinkage at in the airline industry, Lufthansa Technik low temperatures, for example, at flight can not only undertake repairs down to the altitude. The resulting contact between minutest detail, but also has the required housing and handle causes severe approvals to do so. Certified around the equates to complete supply-chain compe- damage to the housing, severely impair- globe as a maintenance, design and pro- tence – from the purchase of raw material ing the function of the latch – up to a duction organization, this unique triple to the final quality check. PARTS is there- complete loss of functionality. competence endows the MRO provider fore a one-stop shop with a uniquely exten- Lufthansa Technik’s experts have with an ever-growing potential for ensuring sive product portfolio ranging from new analyzed the design and come up with the ultimate reliability and efficiency of SRU parts and components to entire assemblies. a vastly improved solution. The opti- services. It is the foundation of our ability MRO companies profit from PARTS through mized design features a stud pin to support our customers with individual the enhanced competitiveness of their secured by a screw. In addition, the and innovative solutions for the entire products, and for airlines, high-quality SRU materials have been changed. Without spectrum of services for every single part. parts from Lufthansa Technik contribute to sharp edges, its head cannot break, With PARTS, Lufthansa Technik is the improved availability. further increasing its longevity. The technology partner of choice for original result: savings of 8,000 dollars. Future equipment manufacturers (OEMs), other housing replacements are eliminated, MRO providers and airlines. For OEMs, the Oliver Gillmann reliability is dramatically improved and Head of SRU Solutions & Engineering combination of comprehensive engineer- Phone +49-40-5070-67218 trouble on the ramp due to malfunction ing and full-fledged production capability [email protected] of the latch assembly is eliminated. // 12 | VIP & Special Mission Aircraft Services Lufthansa Technik Connection 1.2018

Competence for special aircraft

From the overhaul of a flying observatory to cabin concepts for Multi-Role Tanker Transports: Lufthansa Technik is peerless when it comes to offering everything – from completion to technical support – for the entire life cycle of these special mission aircraft.

o develop something new, to achieve a techni- Even if the needs of aircraft with special tasks cal breakthrough and to master what has never (known as special mission aircraft at Lufthansa T been built before – the VIP & Special Mission ­Technik), for example for scientific missions, Aircraft Services division of Lufthansa Technik has differ greatly from the requirements of a VVIP proven its expertise in this field time and again in ­customer, they share a common principle. They recent years. Its capabilities and know-how are based require very special, customized solutions to the on decades of experience gained by Lufthansa Technik major ­challenges they pose in terms of engineer- in the completion and support of private and govern- ing, ­craftsmanship and the subsequent technical ment aircraft of all kinds. ­support. Lufthansa Technik Connection 1.2018 VIP & Special Mission Aircraft Services | 13

“We offer solutions that work”

Wieland Timm, Head of Corporate Sales VIP & Special Mission Aircraft Services at Lufthansa Technik, talks about the company’s services for aircraft with special missions, and explains why Lufthansa Technik has established itself as an expert partner for all operators of these aircraft.

How do you assess the current market for special mission aircraft? We view special mission aircraft as a large growth mar- ket. Many aircraft that are currently in operation are older and need to be replaced soon. In addition, governments are trying to find cost-effective solutions. Consequently, dual-use aircraft such as the A330-200 MRTT are a good option – and are increasingly in demand.

Why is Lufthansa Technik the ideal partner for operators of aircraft used for special missions? We offer our customers solutions that work – in other words a ready-to-use product. Our capabilities are based on decades of experience in the VIP business sector, gained through the completion and equipping of private and government aircraft. For instance, our work on gov- ernment aircraft has helped us build good relations with many countries in Europe and beyond. Our wealth of experience, including in commercial aircraft, helps us obtain official approval for technical innovations. We can also provide the most comprehensive support and main- tenance in the operation of these aircraft, which we have demonstrated for decades with our technical support for the German Special Air Mission Wing, for example.

Which Lufthansa Technik services can customers rely on for their special aircraft? We offer all services throughout the entire life cycle of a special mission aircraft – from the aircraft selection to the conversion, configuration and equipment and on to life- long technical support during operation. This includes the maintenance of engines and landing gears, component supply and maintenance as well as major overhauls. We also have all the skills and technologies for modifications, such as refurbishing the cabin or adapting the commu- nication systems – currently to Ka-band satellite commu- nications. In fact, it is precisely this life cycle support that In recent years Lufthansa Technik has equipped is our core business and that represents a level of exper- numerous aircraft for special missions. A shining tise that no one else can offer. example of this is the “Ebola aircraft”, an formerly operated by Lufthansa that became a special mission aircraft for the transport of highly infectious Ebola patients. For this mission, Lufthansa Technik and the Robert Koch Institute equipped the aircraft with a quarantine tent, medical safety interlocks and Patient Transport Units (PTUs). Outfitted with this dedicated 14 | VIP & Special Mission Aircraft Services Lufthansa Technik Connection 1.2018

Special Mission Aircraft Services

equipment, it flew numerous missions and assisted With its Special Mission Aircraft Services, Lufthansa in helping patients and defusing the crisis in Africa. After Technik supports aircraft that are based on commercial its mission was completed, the A340 was reconfigured aircraft designs but not operated by commercial to its original state, but it can be reactivated at any time airlines. These aircraft are configured and equipped for because the fixtures and fittings are kept in storage. their particular missions, for example as government A current project is the reconfiguration of an Airbus aircraft. As an internationally licensed maintenance, ACJ with special camera equipment for flights within production and design organization, Lufthansa Technik the scope of the Open Skies Agreement. The partici- has unique expertise in converting and technically pating nations allow the other signatories to fly over ­supporting special mission aircraft. their territories on specified routes and record data. Customer benefits + 60 years of experience in the completion and modification of government and VIP aircraft + Complete life cycle support from a single source + Trusted, long-term partner of manufacturers and government operators + Unique expertise in integrating civil technology in military aircraft + Combined civil and military certification

The structure of this aircraft had been so heavily modi- fied for its use as a flying observatory that the force relationships acting on the aircraft are completely different – and consequently create completely different problems and challenges in its maintenance (see page 22). Already in 2014, Lufthansa Technik had performed a Lufthansa Technik has equipped an Airbus A340 basic overhaul of the SOFIA, and the U.S. space agen- as a special mission cy NASA and the German Aerospace Center (DLR) aircraft for the transport were so impressed by the work that they entrusted their of highly infectious Ebola patients. aircraft to the experts from Lufthansa Technik this time, as well. The services rendered by Lufthansa Technik for special mission aircraft are comprehensive, including the maintenance of engines and landing gears and the The services for special provision of components and extending all the way to mission aircraft are com- major maintenance events. The background of the prehensive and extend all the way to major company – with its wealth of experience as a mainte- maintenance events. nance, production and design organization for all com- mon commercial aircraft types – is also of benefit to the operators of special mission aircraft. This is why, for These aircraft likewise exist only in small numbers, so example, Lufthansa Technik has been a reliable partner everything for their equipment had to be developed for decades for the Special Air Mission Wing fleet of from scratch. The completed aircraft will be handed Germany’s Federal Ministry of Defense. over to the customer – the German federal govern- Currently, Lufthansa Technik is presenting govern- ment – later this year. After the conversion has been ments with four cabin concepts for the Airbus A330- completed, the knowledge and experience gained 200 MRTT, which open up entirely new possibilities for from this project will be available for further requests. an efficient, dual use of their Multi-Role Tanker Trans- ports (see page 15). This example also shows that Life cycle support from a single source whether it involves completion, modifications or techni- cal support of special mission aircraft, Lufthansa Technik Another example highlights the fact that Lufthansa has the right customized solution available for each Technik’s responsibility does not end when it hands specific aircraft. over a newly-equipped aircraft to its operators. Just recently the scientific research aircraft SOFIA (Strato- Wieland Timm spheric Observatory For Infrared Astronomy), based Head of Corporate Sales VIP & Special Mission Aircraft Services on a very uncommon Boeing 747SP, visited Lufthansa Phone +49-40-5070-2548 Technik in Hamburg for a major scheduled layover. [email protected] Lufthansa Technik Connection 1.2018 VIP & Special Mission Aircraft Services | 15

The perfect cabin for every role

Lufthansa Technik has developed four different cabin configurations for the Airbus A330-200 Multi-Role Tanker Transport (MRTT). Designed for realistic deployment scenarios, they enable a more intense and improved use of the aircraft.

ircraft for governmental use or military duties, With a variety of options and ideas, Lufthansa such as the Airbus A330 MRTT, are operated Technik is presenting cabin designs and layouts for A in a complex environment with highly diversi- four operational profiles. The “State” and “Governor” fied requirements. The Multi-Role Tanker Transport variants are designed for the transport of heads of (MRTT) is originally a tanker aircraft whose main state, government members and delegations. The deck is freely usable except for two large racks with “Rescue” version has been developed for the tank equipment in the front area. As delivered by the ­execution of humanitarian aid flights and medical manufacturer Airbus, the aircraft is equipped with evacuation transports. The fourth design concept, economy seating only. “Trooper”, is optimized for long-distance 16 | New Aircraft Lufthansa Technik Connection 1.2018 The “State” cabin concept is laid out as a flying seat of ­government. The conference room is fully equipped for video conferences and connected by means of state-of-the-art communication channels.

environment, aircraft for governmental missions must Our capabilities are based on have soundproofed walls and state-of-the-art com- munications equipment. The resulting basic concepts decades of experience in the VIP have been optimized for the different application ver- “ business sector, gained through sions, but adaptations always remain possible to suit the special needs of customers. the completion and equipping of By utilizing concepts that are already completely developed, the effort and expense of engineering private and government aircraft. and installation are kept as low as possible, so that Wieland Timm an attractive layout can also be offered at a competi- tive price. In addition, all of these functional cabins were designed with an eye to future maintenance needs and upgrades. passenger or troop transport and offers maximum The concepts were presented for the first time at capacity in different classes. All cabin variants were the at the end of last year and met developed in cooperation with military services and with a great deal of interest. A first customer has experts. The “Rescue” version, for example, offers already opted for the “Governor” configuration. The different zones in which patients who require inten- aircraft is currently being fitted out at Lufthansa sive medical care, as well as other patients optionally Technik in Hamburg and is scheduled to be deliv- transported either lying down or sitting up, can be ered to the customer at the end of 2018. cared for. Its cabin layout was recommended by Besides the different cabin configurations, the experts who are familiar with such operations. The latest generation Multi-Role Tanker Transport (MRTT) arrangement of the care support units for patients also requires a partner with unrivaled know-how and the racks in the “Rescue” cabin are based on when it comes to technical operation – a partner like real-life operational experience from humanitarian Lufthansa Technik, who understands governmental flights. requirements, has extensive organizational and per- sonnel approvals and comprehensive technical Low engineering efforts and costs competence. Lufthansa Technik offers a complete portfolio of technical services for the Airbus A330 www.lufthansa- technik.com/mrtt In their different versions, the cabins for the A330 MRTT, covering the entire life cycle of the aircraft. MRTT are permanently-installed structures, because various equipment features must be taken into Wieland Timm account for the different missions. Whereas the cab- Head of Corporate Sales VIP & Special Mission Aircraft Services ins for medical missions must have the appropriate Phone +49-5070-2548 connections and it is important to maintain a sterile [email protected] Lufthansa Technik Connection 1.2018 VIP & Special Mission Aircraft Services | 17

• Rescue – intensive care on board The flying intensive care ward of this cabin concept is designed for the safe operation of humanitarian and medical evacuation flights. Lufthansa Technik’s Patient Transport Unit (PTU) offers the latest solutions for transporting and treating patients who require intensive medical care during flight.

MRTT cabin layouts

• State – government in the sky 4 This cabin concept is laid out as a flying seat of government, enabling heads of state to govern even during extended flights. The “State” can be equipped with all necessary spatial and technical features. It includes a large conference room as a central element of cabin design.

• Trooper – the global transporter The specially fitted interior of the Trooper cabin layout is adapted precisely from end to end to facilitate any kind of humanitarian mission. It offers maximum capacity in different classes and allows personnel to be transported over long distances to any destination in the world.

• Governor – executive above the clouds With its spacious layout designed for versatile use, this executive concept for the MRTT accommodates many passengers with different functions and seniorities on board. The private cabin space is equipped with all the necessary amenities for senior government officials on board.

The “Governor” cabin features a spacious layout designed for versatile use. It includes a secure ­private space with a sleeping area and a bathroom with a shower. 18 | Lessors and banks Lufthansa Technik Connection 1.2018

Valuable attention to detail

With Lufthansa Technik’s Aircraft Production Inspection Program (APIP), lessors and banks can also benefit from a tailored package to ensure that the value of their flying assets is preserved.

our inspector’s attention to every detail and Aircraft Production Inspection Program at Lufthansa keen insight are invaluable!” This quote from Technik. With top-notch quality at the very core of their “Y feedback from an American customer business – the aircraft – the longtime value of their underscores the value of APIP – Lufthansa Technik’s assets increases. In turn, lessors boost their reputation Aircraft Production Inspection Program. APIP has of providing their customers with reliable jets. The final established and proven itself for aircraft owners world- assembly of a Boeing aircraft involves between 80 to wide as the tool for independent quality control through- 450 inspections depending on aircraft type. This makes out the entire assembly process. The Aircraft Production it very advantageous if a customer does not need to be Inspection Program is a modular product under which, physically on site and can instead hand off the activities if the customer so requests, the entire production pro- to an expert partner and representative. cess is scrutinized, from the start of the final assembly to the documentation of final acceptance. Representing the customer

Tailored to lessors and banks Lufthansa Technik is continuing to develop APIP to reflect the needs of different customers. “We take on board the While airlines typically take advantage of large portions impetus and ideas of our customers,” says Schiffer. For of the APIP portfolio, lessors and banks are more inter- example, Lufthansa Technik is currently authorized by ested in a tailored package that is adapted individually each customer to carry out specific activities as part of to their needs and focuses on specific core elements. an Aircraft Production Inspection. However,www.aviatar.com this scope www.lufthansa- “Attention focuses here largely on inspections of the could be expanded in the future and include more in- technik.com/apip aircraft structure,” explains Daniel Schiffer, Head of the depth responsibility in terms of both administration and Lufthansa Technik Connection 1.2018 Lessors and banks | 19

APIP has proven itself for aircraft owners worldwide as the tool for independent quality control throughout the entire assembly process.

Customer benefits + Aircraft value preservation + Lower risk of delivery delays + Improved aircraft performance + Reduced maintenance costs and aircraft downtime + Maximum safety and reliability

representation. “We are open to discussing more exten- sive representation of our customers,” explains Schiffer. Just like airlines, lessors and banks rely on the exper- tise of the most experienced provider on the market when it comes to APIP. All customers benefit equally from con- tinuous feedback from line and base maintenance, which allows Lufthansa Technik to identify potential operational issues resulting from production defects. The figures speak for themselves: Since Lufthansa Technik launched its APIP service more than ten years ago, the APIP team has over- seen production of around 1,500 aircraft, including all popular aircraft types, with the A320 and the 737 being most frequently requested. In 2016, this amounted to around 130 Airbus and some 80 Boeing aircraft from 27 customers all over the world, with production control com- missioned for an additional volume of over 300 aircraft. Aircraft Production Inspection Program

Daniel Schiffer APIP is an independent quality control, offered for Head of Aircraft Production Inspection Program ­airlines and leasing companies, covering the entire Phone +49-40­ -5070­ -64819­ assembly process of a commercial aircraft. As such, [email protected] APIP is attaining the very best production quality. It maximizes the safety and reliability of the aircraft in operation and complements the quality control Lufthansa Technik is ­systems of the manufacturers. continuing to develop APIP to reflect the needs of different APIP product modules customers such as lessors and banks. Section Inspections + Inspection of areas that are subsequently inaccessible + Seamless review and monitoring of production process Final Assembly Line Structure/components and interior/paint/cabin + Continuous on-site customer representation + Documentation and follow-up of all non-conformities + Evaluation of consequences for future aircraft life + Review of all reported Significant Rework Logs (SRL); recommendation of follow-up actions; follow-up Acceptance/Delivery Support + Finalization of the production process + Including all system checks and customer flight Photo: AIRBUS S.A.S. 20 | Personalities Lufthansa Technik Connection 1.2018

THIES MOELLER has been appointed as new Managing Director and CEO at Spairliners. He succeeds Sven-Uve Hueschler, who returns to Lufthansa Technik after four years. Thies Moeller has been employed by Lufthansa Technik Continuity since 2005. His previous experience within the corporate group includes leading positions in Key Account Manage- at the top ment, Central Services and Processes as well as Central Controlling and Risk Management. Prior to joining Lufthansa Technik, he served for more than five years as General Manager and Sales Lufthansa Technik’s Supervisory Director in the automotive business. // Board extended two Executive Board mandates. VOLKER MAGUNNA has taken over the position of President & CEO of BizJet International in Tulsa, Oklahoma. Volker Magunna’s professional career started with an apprenticeship as an engine mechanic, followed by mechanical engineering studies and a diploma in industrial engineering from the University of Applied Sciences in Hamburg. Since 1999, he has filled various management positions in Lufthansa Technik’s Engine Services product division. Prior to taking over the leadership of BizJet International, he oversaw the customer and contract management of the CFM56 and V2500 product line in Hamburg. //

REID ANTONACCHIO has joined the Lufthansa Technik sales team for the Americas. Antonacchio can look back on more than a decade of experience in the aviation t its meeting on 17 November industry. With a Bachelor of Science degree in aviation 2017, the Supervisory Board of technology, he started his career as product manager for A Lufthansa Technik appointed Avidyne Corporation. Several responsible management Dr. Johannes Bussmann as Chairman of positions followed, among them regional sales manager for Spirit the Executive Board of Lufthansa Technik Aeronautics. Prior to joining the Lufthansa Technik Group, he for a further five years until 31 March worked as an MRO sales and special projects manager at Applied 2023. Antonio Schulthess was also Composites Engineering. Reid Antonacchio will be responsible for appointed as Chief Human Resources the region’s lessors and banks. // Officer for a further five years until 31 March 2023. Dr. Johannes Bussmann has been SAMANTHA SILVA has joined the Lufthansa Technik Chairman of the Executive Board of sales team for Latin America. As corporate sales manager, Luft­hansa Technik since April 2015. In she is based in the Lufthansa Technik office in Miami, Flori- addition to Strategy and Innovation as da. Samantha Silva started her professional career with a well as Communication and Marketing, Master degree in business administration from the Florida his responsibilities include Corporate Atlantic University. She has acquired comprehensive expe- Sales, Digital Fleet Solutions and Original rience in the aerospace business, initially by working for the South- Equipment Innovation. east Jet Group as Acquisitions Director. Prior to joining the Lufthansa Antonio Schulthess has been a mem- Technik sales team, Samantha Silva worked for Embraer Executive ber of the Executive Board of Lufthansa Aircraft, holding the position of Senior Customer Account Manager. // Technik since April 2015 and is respon­ sible for Human Resources and Techni- ALEX MAANDERS has joined the Lufthansa Technik Asia cal Services, including Pacific team as Fulfilment Manager for the key accounts the engine business, and New Zealand last November. Alex Maanders the Aircraft Systems holds a Bachelor of Marketing from Avans University, the division and Lean Netherlands. He has over ten years of experience in various ­Management. // management functions in the aviation industry, with customer service, program and account management among them. Maanders is based in Brisbane, Australia. As part of his new responsibility, he will take on a position within the Airways supply chain for two days a week. Previously, Maanders worked as Key Account Manager Australia, New Zealand and Pacific for Lufthansa Systems. // Lufthansa Technik Connection 1.2018 eServices | 21

The aircraft at your fingertips

A state-of-the-art technology to manage software configuration control is a must-have, so Lufthansa Technik is providing a dedicated platform to manage the field-loadable software of all aircraft types: the eEnabled Software Management (eESM) suite.

oday’s commercial aviation is heav- data loader (PDL), an adapter plate ily automated, with aircraft becom- (designed and certified by Lufthansa Customer advantages T ing increasingly smarter. But while Technik) and the eESM suite. Thanks to enhancing safety, efficiency and passen- the combination of these three devices, eEnabled Software Management by ger comfort and reducing the flight crew’s the use of conventional delivery formats Lufthansa Technik is a one-fits-all workload, digital technology requires con- (e.g. floppy disks, DVDs or USB sticks) solution for every customer, indepen- stant updating of the onboard software. can be eliminated. dent of aircraft type and fleet age. To keep track of the current software The web-based application provides + Software always at your fingertips configuration and to keep time and costs a detailed overview and display of an air- + Less manpower and low, Lufthansa Technik developed the craft’s current software configuration; soft- fewer resources eEnabled Software Management (eESM) ware updates can be planned anytime + Aircraft type-independent solution suite – a manufacturer-independent and anywhere. eESM thus reduces man- + Longstanding experience platform dedicated to managing field- power and resources while guaranteeing and know-how loadable software. optimum access to the aircraft software – + Process-oriented user guidance worldwide and anytime. + Requires only one week of training Efficient one-fits-all solution Aircraft operators benefit from Lufthansa Technik’s longstanding expertise in the The eEnabled Software Management plat- field of eEnabled Software Management. form allows customers to handle software Although eESM is not a document man- management for an entire fleet – today agement system, it enables users to and in the future. eESM can be used as a upload software-related files so that all standalone solution for operators of new necessary documents are at hand when eEnabled aircraft such as the A350. Oper- needed. The tool also offers the option of ators of mixed-asset fleets, some of whom systematically storing log files to ensure www.lufthansa-technik. still use floppy disks, can also manage their ready availability at all times. com/eenabled-software- their software by integrating a portable management 22 | VIP & Special Mission Aircraft Services Lufthansa Technik Connection 1.2018

During the layover of SOFIA at Lufthansa Technik in Hamburg, the mechanics replaced the engines and removed various components for maintenance.

A very special guest

Lufthansa Technik recently welcomed a truly unique aircraft: The flying observatory SOFIA (Stratospheric Observatory for Infrared Astronomy) received major scheduled overhaul work at the facility in Hamburg.

OFIA is a very special aircraft: The aircraft type alone – a Boeing S 747SP – is something of a rarity, since only few of these are still in opera- tion today. But the extensive modifications SOFIA has undergone so that the U.S. space agency NASA and the German Aerospace Center (DLR) can use it as a flying observatory have made the aircraft truly unique. The team at Lufthansa Technik was therefore particularly excited when SOFIA landed in Hamburg for a regular C-check on 20 November 2017. For many of those involved, it was not the first encounter, as they had already wel- comed the aircraft for maintenance work at Lufthansa Technik in 2014.

An aircraft on a mission

During its scientific flights, SOFIA exam- ines, among other things, black holes at The flying observatory is fitted with a 17-ton telescope with a the center of galaxies and how stars and diameter of 2.7 meters. planetary systems originate from interstel- lar molecules and dust clouds. SOFIA was extensively modified for its scientific task. Special electronic systems have been added, and the of the aircraft is The cooperation with the representatives from fitted with a 17-ton telescope with a mirror NASA, DLR, the German SOFIA Institute and diameter of 2.7 meters. While flying at the crew of the 747SP was marked by openness altitudes of up to 14 kilometers, a four by “and trust right from the start. six-meter door in the fuselage is opened Sven Hatje for observations. The German SOFIA Institute (DSI) at the University of Stuttgart operates and main- Lufthansa Technik Connection 1.2018 VIP & Special Mission Aircraft Services | 23

The regular C-check was already the second visit of SOFIA at Lufthansa Technik for major overhaul work.

tains the SOFIA telescope on behalf of gear wells – a repair that had only been The many tasks during the layover had the DLR, while the Universities Space performed once before on this rare air- to be performed on a tight schedule so Research Association (USRA) runs the craft type and that was further complicat- that the technical work could be complet- SOFIA Science Mission Operations Center ed by the special fittings and fixtures of ed before the end of the year. Up to 60 on behalf of NASA. Due to its regular use, the flying observatory. In addition, the employees from all disciplines were there- the 40-year-old aircraft has already clocked mechanics replaced the engines and fore busy working on SOFIA. At the same up a good 80,000 flight hours. In addition, removed various components (rotables) time, NASA technicians checked the com- it is subject to high loads during operation. for maintenance. Other tasks were per- munications and radio systems – and The experts at Lufthansa Technik were formed as well, such as a functional test were able to count on the full support of therefore extremely impressed with the on an emergency escape slide. their co-workers from Lufthansa Technik. aircraft, as project manager Sven Hatje SOFIA was already scheduled for a explains: “We routinely deal with VIP air- major overhaul (D-check) in 2014, which 50 representatives present craft in our division, but SOFIA surpasses was also completed at Lufthansa Technik them all. The modifications make SOFIA in Hamburg. “Then as now, Lufthansa More than 50 representatives of the involved truly unique, both from a technological Technik’s extensive experience with Boe- institutions were present during the layover and a structural point of view.” ing 747SP aircraft was the decisive factor. – an extraordinarily high number. “The We were glad to return the aircraft to the cooperation with the representatives from Complex structural work experienced hands of Lufthansa Technik,” NASA, DLR, the German SOFIA Institute said Heinz-Theo Hammes, SOFIA project and the crew of the 747SP was marked by The layover was a welcome challenge for manager at DLR. Only a few Boeing openness and trust right from the start. everyone involved. NASA and Lufthansa 747SP (“Special Performance”) aircraft Many of those involved formed friendships,” Technik already cooperated closely dur- are still in service worldwide. In Europe, says project manager Sven Hatje. In sum- ing the preparations. In contrast to normal Lufthansa Technik is the only company mary, he adds: “Being a part of this layover passenger aircraft, the work packages certified to carry out technical work on this was a really special experience for all of were defined by NASA as the operator. type of aircraft. us.” And so it was a bittersweet moment And Lufthansa Technik’s planners were Eddie Zavala, NASA’s program manag- when SOFIA took off from Hamburg after busy coordinating things and writing job er for SOFIA, added: “Again, we were the work was complete – ready for its mis- cards months in advance to prepare for extremely impressed with the high quality sion to continue providing exciting insights the layover. of work and expertise of the Lufthansa into the evolution of the universe. During the check, the aircraft’s struc- Technik personnel. Lufthansa Technik is ture was thoroughly inspected and the right organization to meet the special repaired, where necessary. The most needs of the NASA/DLR partnership and complex task consisted of repairing the provide integrated observatory mainte- pressure bulkhead in the middle section nance on our uniquely modified and highly www.lufthansa- of the fuselage near one of the landing specialized 747SP aircraft.” technik.com/sofia 24 | Engine Services Lufthansa Technik Connection 1.2018

Joint power ME Aero, in which each of the partners will hold a stake of 50 percent, will be based in Poland E and will have a workforce of 800 employees in for geared turbofans the future. The two parties to the joint venture will invest a total amount of around 150 million euros by 2020. The company will be headed up by project Named Engine Maintenance Europe (EME Aero), manager Derrick Siebert (CEO) from Lufthansa Lufthansa Technik and MTU Aero Engines have set Technik and by Dr. Uwe Zachau (COO), his counter- part at MTU Aero Engines. up a joint venture for the maintenance, repair and Derrick Siebert says: “With this project we have overhaul (MRO) of geared engines. taken the big challenge to get EME Aero up and run- ning in a short time. Without our combined project team, unifying the strengths of both stakeholders, it would not have been possible to achieve this mile- stone on schedule. For us, it is a tremendous motiva- tion to push this project of providing maintenance for an entirely new generation of commercial engines in Europe to a successful start.” Uwe Zachau adds: “The launch of the company marks a key milestone for us. Over the coming two years, we will have to tackle an ambitious ramp-up plan for our joint shop. We are very confident that with our excellent team, made up of colleagues from both shareholders, we will successfully solve this challenge.” The facility is slated to be up and running in 2020. The planned annual capacity is over 400 shop visits of PW1000G-series geared turbofans, which power the of aircraft and other airliners.

Preparing for ufthansa Technik will provide LEAP services for the entire life cycle. Depending on the MRO L requirements and the engine life cycle phase, LEAP-1A and -1B this covers the complete range of MRO services: from engine overhaul and parts repair to on-wing support and innovative engineering; from workscoping to Lufthansa Technik is currently preparing to offer on-wing active cost of ownership. Comprehensive capability is and MRO services for the CFM International LEAP-1A being built up step-by-step from now on. In addition to building up repair capacity for the LEAP engine by (Airbus A320neo) and -1B (Boeing 737 MAX) engine. providing staff training courses and investing in the essential tooling, Lufthansa Technik will also focus on extending its on-wing and on-site Airline Support Team (AST®) services. Bernhard Krueger-Sprengel, Vice President Engine Services at Lufthansa Technik, said: “The agreement with CFM International to become one of the first pro- viders for LEAP engines is another milestone in our long-lasting extensive relationship. Lufthansa Technik will continue to fulfill its aspiration to be a key player in the MRO services for the next generation engine technology and offer its vast expertise, performance and quality over the next decades to all customers.” Lufthansa Technik expects the first LEAP engine in Hamburg in 2018. Lufthansa Technik Connection 1.2018 Component Services | 25

The new customer portal of Spairliners allows users to place requests and provides a live tracking function for shipped parts.

Full control with mySpairliners

Lufthansa Technik’s joint venture and component service provider Spairliners now runs an enhanced and newly presented customer portal called mySpairliners. It enables customers to access their data around the clock from anywhere in the world.

hen it comes to a component request, all purchase orders and retrieve documents and every minute counts. Spare parts need to invoices. And information relating to the repair of a W be available on time to avoid unnecessary, component can be tracked via mySpairliners, as well. expensive ground times for customers. In our private The new version of the customer portal was devel- lives, we have long since grown accustomed to oped in cooperation with Lufthansa Industry Solutions, ordering products via our cell phones and equally Spairliners’ long-term partner for IT applications. tracking deliveries in real time. Why should it not become a standard practice with aircraft component More features and easy use requests? Having this idea in mind, a dedicated ­project team modernized the customer portal of the The web-based customer portal offers various advan- component service provider. tages over the usual practice of connecting the cus- mySpairliners A joint venture between Lufthansa Technik and Air tomer’s IT system to the Spairliners material manage- for material requests Industries KLM Engineering & Maintenance, ment system via an interface solution. It requires no To get access to the Spairliners guarantees global component availability extra work on the customer’s side, is easy to use, has new mySpairliners portal, simply contact to operators of and Embraer E170/175 more functionalities, enables access to all documents your responsible sales and E190/195 aircraft. Integrated Component Care and offers an iOS app for optimal usability via cell person at the company. is ensured by a strong network of five facilities with phone. Many Spairliners customers are benefitting extensive in-house capabilities and teams of experts from these advantages already. “We are getting an in supply chain management, retrofit management increasing number of queries about our new customer and modification, logistics, engineering, customer portal,” says Olivier Castiello, Product Sales & Devel- service and AOG support. opment Manager at Spairliners. The tool was designed to allow an unlimited number of accounts so that it New tool for order requests can be increased in line with future requirements and creates the opportunity that more and more customers Spairliners’ new customer portal is a web-based tool can use this fast, secure and convenient method of that displays all order and accounting processes for handling their supply and repair requests. www.spairliners.com/ aircraft parts and related services. The tool allows customerportal users to place requests and provides a live tracking function for shipped parts – just like most common Olivier Castiello online shops. The customer can monitor all opera- Product Sales & Development Manager Spairliners tional processes along the supply chain. The IT solu- Phone +49-40-5070-69118 tion also enables users to easily submit and manage [email protected] 26 | Customer portrait Lufthansa Technik Connection 1.2018

Evolved support for a five-star airline

Lufthansa Technik and Asiana Airlines have been partners for more than a quarter of a century. Asiana, a member of the Star Alliance, is a five-star airline and thus part of the exclusive club of the world’s top ten carriers. Lufthansa Technik strives to support Asiana in any way possible to keep the carrier flying at its desired performance level.

I’m happy about the progress we have made to strengthen our he cooperation of Asiana Airlines to engine and partnership with Lufthansa Technik. extensive spare and Lufthansa Technik has a long nacelle support “ Sang Hyun Lee parts pool. Further- T history, one that goes back almost to base mainte- more, a new four- to day one of the airline’s takeoff. The first nance, also including Total Component year contract running from 2018 covers support contract was awarded to the MRO Support (TCS®) for the narrowbody fleet the repair and overhaul of Asiana’s CF6-80 provider only two years after Asiana com- since 2001. engines powering the airline’s Boeing 747 menced operations at the end of the 1980s. and 767 fleets. Lufthansa Technik will pro- When Asiana introduced the Boeing 747 Long-term support contracts vide A350 components not only from its in its fleet in 1992, the MRO provider was main warehouse in Germany but also from given responsibility for the overhaul of the The latest milestones in this cooperation, its existing spare parts pool in Hong Kong, fleet’s CF6 engines. This contract was the Lufthansa Technik and Asiana Airlines which has been expanded to accommo- beginning of a business partnership that signed two long-term agreements in April date the new contract with Asiana Airlines. has evolved to this day. Over the decades, of last year. In the frame of a 15-year Total With the latest agreements, Lufthansa Lufthansa Technik has been contracted Component Support (TCS®) contract, Technik provides all-embracing compo- to provide various types and levels of Lufthansa Technik will be supporting the nent support for the airline’s Airbus A320, support, covering nearly the entire perfor- carrier’s future fleet with A330 and A350 fleets. A similar extensive mance spectrum, from component services components and provide access to an contract is fulfilled for Asiana’s Lufthansa Technik Connection 1.2018 Events and exhibitions | 27

Sang Hyun Lee, General Manager MRO Task Force of Asiana Airlines, and Dorthe Nell, Corporate Key Account Manager at Lufthansa Technik. About Asiana Airlines Meet us at...

// Asiana Airlines, one of ’s two major airlines, commenced flight 23 – 24 January 2018 | Dubai, UAE operations in December 1988. Starting with a fleet of six leased Boeing 737 MRO Middle East narrowbody jets, the airline has meanwhile The MRO Middle East conference and grown to become an acknowledged com- exhibition is a focal point of the region’s petitor on the global air transport market. aviation industry. Decision-makers from Headquartered in Seoul, South Korea, fleet, currently comprising nine of these airlines and MRO providers will discuss the Asiana has its domestic hub at Gimpo long-range twin jets. Complementing the critical issues impacting the MRO business. International Airport and its international actual component MRO, Lufthansa Technik hub at Incheon International Airport. Serv- also supports Asiana Airlines in building 6 – 11 February 2018 | Singapore ing more than 100 destinations all over the up its own component service capability. world, the airline today operates a mixed What is more, ad-hoc nacelle repair is fleet of Airbus and Boeing aircraft num- provided by Lufthansa Technik Shenzhen. Singapore Airshow, Asia’s largest aerospace bering about 48 narrowbody and 55 Base maintenance for Airbus aircraft – and defense event, is one of the top three air widebody aircraft. As a Star Alliance A320 and A380 – was performed by shows in the world and serves as a global member, Asiana operates 14 domestic Lufthansa Technik Philippines. Sang-Woo marketplace and networking platform for the and 90 international passenger routes, as Noh, Senior Vice President Purchasing and military and civil aviation community. well as 27 cargo routes throughout Asia, General Administration of Asiana Airlines, Europe, North America and Oceania. commented on the most recent contract 14 – 15 Feb. 2018 | Panama City, Panama In 2009, the international trade magazine addition: “We have come to know Lufthansa Air Transport World awarded Asiana the MRO Latin America Technik as a reliable and innovative partner Airline of the Year award. In 2010, the from the support of our A320 fleet. For our The MRO Latin America conference and international consultancy Skytrax certified new A350s, we need long-term security – exhibition is a networking event for the MRO Asiana Airlines with the highest 5-Star starting from day one.” He added: “We market of South and Middle America. The Airline rating for the quality of its on-board have chosen Lufthansa Technik to overhaul conference will review regional and global product and service and for the standards our CF6-80 engines because we are con- industry drivers and look at pain points and Asiana Airlines provides at Incheon Inter- vinced that Lufthansa Technik, as a reliable opportunities within the MRO industry. national Airport. This distinction crowned partner, is the best choice for us to support Asiana’s continuous effort to provide its our Boeing 747 and 767 fleets.” 1 – 2 March 2018 | Moscow, Russia customers the most pleasant travel experi- ence imaginable. // MRO Russia & CIS Reliable partner for the future A major industry conference and exhibition Sang Hyun Lee, General Manager MRO for the region, MRO Russia & CIS has gained Task Force, commented the most recent global recognition as the only event of its kind developments: “I’m happy about the and scale in the ex-USSR dedicated entirely progress we have made to strengthen our to covering the burning issues of restructuring partnership with Lufthansa Technik.” + Founded: 17 February 1988 MRO services for the region’s air transport. Lufthansa Technik and Asiana Airlines + Headquarter: Seoul, South Korea have been working together for more than + Hubs: Gimpo International Airport, 18 – 20 March 2018 | Cairo, Egypt 25 years. Asiana Airlines has ordered 22 Incheon International Airport MRO Africa Airbus A350 series aircraft, with four + Fleet: 83 A350-900 scheduled to enter service in the + Domestic network: The MRO Africa is the annual event for the course of 2018. Once all the ordered A350 10 cities, 11 routes; MRO industry in Africa. Representatives of have been delivered, Asiana Airlines will + International network (Passenger): African airlines meet up with experts in main- operate one of the largest fleets of this 23 countries, 63 cities, 77 routes; tenance issues, and the latest industry trends aircraft type in Asia – and will become + International network (Cargo): are shown. Lufthansa Technik will be present Lufthansa Technik’s biggest A350 custom- 11 countries, 25 cities, 21 routes with its own trade fair booth. er in the area. Dorthe Nell, Corporate Key

Account Manager at Lufthansa Technik, Follow this link to find says: “Asiana Airlines is one of our most out more about Lufthansa important customers in Asia, and Lufthansa Technik’s participation and presentations at upcoming Technik will do the utmost to meet their fairs and conferences. expectations in every way conceivable.” www.flyasiana.com lufthansa-technik.com/events 28 | Products and services Lufthansa Technik Connection 1.2018

World of services Airbus

Our range of products and services can be A300/A310 /A310 tailored for commercial and private fleets of Line Maintenance every mix, kind and age. Base Maintenance Component Services Engine Services: Total Support Services JT9D, PW4000-94, Total Support Services are the first choice for GE CF6-80C2 any customer wanting to enjoy cost-efficient and reliable flight operations and focus on his A318A300 core business at the same time. Line Maintenance • Total Operational Support (TOS®) Base Maintenance Component Services • Total Technical Support (TTS®) Engine Services: • Total Base Maintenance Support (TBS®) CFM56 • Total Material Operations (TMO®) Completion • Total Component Support (TCS®) • Total Engine Support (TES®) A319 • Total Support (TLS®) A318 Line Maintenance • Aircraft Leasing & Trading Support (ALTS®) Base Maintenance Component Services Engine Services: Single Services CFM56-5, V2500-A5 Single Services and shop load events such as Completion letter checks, engine overhauls or repairs of single components are at the core of a unique A320/neo Airbus A320/neo assembly of products and services. A319 Line Maintenance • Aircraft Services Base Maintenance Component Services • Component Services Engine Services: • Engine Services CFM56-5, V2500-A5 • Landing Gear Services LEAP-1A (in preparation) • VIP & Special Mission Aircraft Services Completion A321 A320neo Special Services Line Maintenance Lufthansa Technik offers a product portfolio Base Maintenance reaching beyond traditional MRO services Component Services from the manual. Engine Services: • Composite Repairs (ARC®) CFM56-5, V2500-A5 Completion • Engine Parts & Accessories Repair (EPAR) • Maintenance Management Services (MMS) A330 A321 Airbus A330 • Logistics and training Line Maintenance • AOG services Base Maintenance • Surface treatment Component Services Engine Services: CF6-80, Original Equipment Innovation (OEI) PW4000-100, Trent 700 -40-50 Completion 9 70 Lufthansa Technik has successfully 4 - + 4 e 3 n 0 established a line of cabin products. i A340 l 8 A330

t Hotline Airbus A340 o

• Cabin management and IFE systems H 24/7 Line Maintenance • Aircraft and cabin equipment AOG desk Base Maintenance • Connectivity Component Services • Patient transport solutions Engine Services: CFM56-5, Trent 500 Completion Digital Services Lufthansa Technik provides innovative digital A350 A340-300 Airbus A350 platforms to support technical operations. Line Maintenance, • AVIATAR Base Maintenance (in preparation) • manage/m® Component Services, Engine Services: Trent XWB Completion

Airbus A380 A380 Please follow this link for the com- Line Maintenance plete MRO service portfolio and more Base Maintenance details about Lufthansa Technik’s Component Services solutions for fleets of any size. Engine Services: Trent 900 www.lufthansa-technik.com/services Completion

A380 Lufthansa Technik Connection 1.2018 Products and services | 29

Boeing Regionals

737 CL/NG Boeing 737 CL/NG Q-Series Bombardier Q400 Line Maintenance Line Maintenance Base Maintenance Base Maintenance Component Services Component Services Engine Services: Engine Services: CFM56-7B PW100, PW150 Completion Q-Series 773737NG/MAX MAX Boeing 737 MAX CRJ Bombardier CRJ Component Services Line Maintenance Further services Base Maintenance in preparation Component Services Engine Services: Engine Services: GE CF34 LEAP-1B (in preparation)

CRJ 700

747 Boeing 747 ERJ/E-Jets Embraer 737MAX Line Maintenance 135/145, 170/175, 190/195 Base Maintenance Line Maintenance Component Services Base Maintenance Engine Services: JT9D, Component Services PW4000, CF6-80C2 Engine Services: GE CF34 Completion ERJ 190

775747-8 Line Maintenance Base Maintenance Component Services Engine Services: RB211-535 Completion

776757 Line Maintenance Base Maintenance Component Services Engine Services: Business jets PW4000-94, CF6-80C2 Completion

777767 Boeing 777 ACJ Line Maintenance Line Maintenance Base Maintenance Base Maintenance Component Services Component Services Boeing 777-9X vorläu ge Zeichnung Completion Engine Services: CFM56, V2500-A5 Completion

7777X77 Boeing BBJ in preparation Airbus Corporate Jetliner Line Maintenance Base Maintenance Component Services Engine Services: CFM56-7B Completion

787 Bombardier Boeing 787 (BBJBombardier) Line Maintenance Challenger, Learjet, Base Maintenance Global Express. Component Services Line Maintenance Engine Services* Base Maintenance Completion Component Services *schedule to be defined Engine Services: CF34 787 MD-11 Challenger Family Embraer MD-11 Embraer Line Maintenance Legacy, Lineage. Base Maintenance Line Maintenance Component Services Base Maintenance Engine Services: Component Services CF6-80C2, PW4000-94 Engine Services: CF34

Embrear Executive Jets MD11 30 | Contacts Lufthansa Technik Connection 1.2018

Vice President Corporate Sales Vice President Americas Corporate Sales EMEA Frank Berweger Robert Gaag p +1-305-379-1222 p +49-40-5070-68406 [email protected] [email protected]

Let’s talk about solutions

Senior Director Corporate Sales Eastern Europe and CIS Senior Director Senior Director Dmitri Zaitsev Corporate Sales Corporate Sales p +49-40-5070-5404 USA and Canada Europe [email protected] Sahib Ajjam Georgios Ouzounidis p +1-305-677-5199 p +49-40-5070-5295 [email protected] [email protected]

Senior Director Corporate Sales Latin America Senior Director and Caribbean Corporate Sales Jörg Femerling Middle East and Africa www.lufthansa- p +1-305-379-2604 Richard Haas technik.com/sales [email protected] p +49-40-5070-3053 [email protected]

Our local country representatives

Americas Europe, Middle East and Africa Asia and Australia

Canada BeNeLux Dubai China Stefan Kramarczik Rudi Preud’homme Ziad Al Hazmi Steven Wang p +1-438-969-9409 p +32-2-752-8690 p +971-4-4057-557 p +86-10-6465-1593 stefan.kramarczik@ rudi.preudhomme­@ ziad.al-hazmi@lht. steven.wang@ lht.dlh.de lht.dlh.de dlh.de lht.dlh.de

Chile Italy Turkey Japan Carlos Sotomayor Emanuela Marabese Fulya Türköz Hidenori Sato p +56-2-2573-7770 p +39-02-58571483 p +90-212-465 55 57 p +81-45-309-2777 carlos.sotomayor@ emanuela.marabese@ fulya.tuerkoez@ hidenori.sato@ lht.dlh.de lht.dlh.de lht.dlh.de lht.dlh.de

United Kingdom, Ireland & France Vietnam Dan Hepworth Praveen Rajagopal p +44-7812-091112 p +65-6733-9081 daniel.hepworth@ praveen.rajagopal@ lht.dlh.de lht.dlh.de Lufthansa Technik Connection 1.2018 Contacts | 31

Vice President Corporate Sales Asia Pacific Gerald Steinhoff p +65-6733-5539 [email protected] Head of Corporate Sales Head of VIP & Special Mission Corporate Sales Line Maintenance Aircraft Services Lessors & Banks Worldwide Wieland Timm Andreas Kehl Michael Struck p +49-40-5070-2548 p +49-40-5070-4780 p +49-69-696-69660 [email protected] [email protected] [email protected]

Affiliates and corporations

Lufthansa Technik Lufthansa Technik Lufthansa LEOS AERO Alzey Milan Phone +49-69-696-8222 Phone +49-6731-497-0 Phone +39-02-585714-24 [email protected] [email protected] customersupport@ www.lufthansa-leos.com www.lhaero.com lht-milan.com www.lht-milan.com Airfoil Services Lufthansa Technik Phone +603-6145-3612 Brussels Lufthansa Technik [email protected] Phone +32-2-752-8660 Philippines www.airfoilservices.com [email protected] Phone +63-2-855-9311 www.lufthansa-technik.com/ [email protected] Avionic Design brussels www.lht-philippines.com Phone +49-40-88187-0 [email protected] Lufthansa Technik Lufthansa Technik www.avionic-design.de Budapest Puerto Rico Senior Director Phone +36-1-296-3000 Phone +1-787-230-7700 Ameco Beijing Corporate Sales [email protected] [email protected] Phone +86-10-6456-1122 Northeast Asia www.lht-budapest.com www.lht-puertorico.com ext 4100/4101 [email protected] Benjamin Scheidel Lufthansa Technik Lufthansa Technik www.ameco.com.cn p +852-2846-6370 Component Services Services India [email protected] Phone +1-954-440-7014 Phone +91-22-935-37409 BizJet International [email protected] [email protected] Phone +1-918-832-7733 www.lht-component- www.lufthansa-technik.com/ [email protected] services.com india www.bizjet.com Lufthansa Technik Lufthansa Technik Hawker Pacific Component Services Shannon Aerospace Asia Pacific Phone +353-61-370-000 Phone +1-818-765-6201 Phone +852-2846-6377 [email protected] [email protected] [email protected] www.lufthansa-technik.com/ www.hawker.com www.lufthansa-technik.com/ lht-shannon Heico Aerospace ltcsap Senior Director Lufthansa Technik Phone +1-954-961-9800 Corporate Sales Lufthansa Technik Shenzhen [email protected] Southeast Asia and Intercoat Phone +86-755-2777-5925 www.heico.com Indian subcontinent Phone +49-4191-809-100 [email protected] IDAIR Zang Thio [email protected] www.lht-shenzhen.com Phone +49-40-5070-69416 p +65-6733-9081 www.lht-intercoat.de [email protected] [email protected] Lufthansa Technik Lufthansa Technik Sofia www.idair.aero Landing Gear Services UK Phone +359-2-4601-777 INAIRVATION Phone +44-20-8589-1941 [email protected] Phone +43-2644-21111 [email protected] www.lht-sofia.com [email protected] Asia and Australia www.lht-landinggear-uk.com Lufthansa Technik www.inairvation.aero Lufthansa Technik Turbine Shannon lumics Logistik Services Phone +353-61-365-512 Phone +49-40-5070-61361 India Phone +49-40-5070-5331 [email protected] [email protected] Reshma Singh [email protected] | www.ltls.aero www.ltts.ie www.lumics-consulting.de p +91-11-2568-7713 Lufthansa Technik Lufthansa Technik N3 Engine reshma.singh@ Maintenance International Vostok Services lht-services-india.com Overhaul Services Phone +49-69-696-141910 Phone +7-495-981-5850 Phone +49-3628-5811-0 [email protected] [email protected] [email protected] www.lufthansa-technik.com/ltmi www.lufthansa-technik.com/ www.n3eos.com Malaysia vostok Lem Sze Keng Lufthansa Technik Spairliners p +601-2381-5352 Malta Lufthansa Technical Phone +49-40-5070-66499 sze-keng.lem@ Phone +356-2560-4000 Training [email protected] lht.dlh.de [email protected] Phone +49-69-696-2751 www.spairliners.com www.lht-malta.com [email protected] www.ltt.aero XEOS* Lufthansa Technik [email protected] Middle East Lufthansa Bombardier www.xeos.aero Phone +971-4-299-4443 Aviation Services [email protected] Phone +49-30-8875-4600 www.lufthansa-technik.com/ [email protected] lht-middle-east www.lbas.de *in preparation Around the clock. No matter what.

New: Overhaul Services for your 787 at Lufthansa Technik Shannon.

Our worldwide Total Component Support TCS® for your Boeing 787. The success of an aircraft’s daily operations depends on flawless component sup- port when needed. With decades of experience spanning hundreds of aircraft, Lufthansa Technik’s component team has successfully established an optimum supply process for 787 operators. Wher- ever you need us, we are happy to be of service. Lufthansa Technik AG, [email protected] Call us: +49-40-5070-5553

www.lufthansa-technik.com/787

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