Sustainable Development Report

Sustainable development report

2014 Reporting period The information in this report covers the period 2011 - 2013. For some indicators, a longer period is shown to allow a better understanding of trends. The highlighted figures are for 2013 unless otherwise stated.

Standard for reporting For the preparation and writing of this report, Genève Aéroport bases its judgement on the ‘Essential criteria of the G4 guidelines’ of the Global Reporting Initiative (GRI), as well as some specific elements of relevant information. GRI is the reference standard for sustainable development reporting and is widely used in the aviation industry. The GRI index and additional information can be found in the annex. Sustainable development report | 2014 Table of Contents

Foreword Maintaining quality relationships with its site partners 41 A commitment borne by all 2 Conducting a responsible procurement policy 43 Identity card A major interface with the rest Civil society of the world 4 Contributing to the development Serving the region 6 of the region 44 Economic performance 8 Promoting the influence of the region 46 Activities by various actors 10 Support and contributions of various kinds 48 Governance, Dialogue with local residents agreement, dialogue and various audiences 50 Strengthening its modern business role 12

Charter and visions 14 Environmental management

Stakeholders 17 Continually improving environmental performance 52 Material aspects 22 Environmental management system 54 Human resources Noise abatement 56

A long-term commitment 24 Air quality and climate change 61

Around 900 employees. An ambitious energy policy 65 Committed women and men 26 Stormwater management 67

Emphasis on skills management 30 Controlling the consumption Systematic management of health of natural resources 69 and safety at work 32 Encouraging waste sorting 70

Reconciling safety Clients, suppliers and natural environments 72 and concessionaires Service quality as a strategic issue 34 Annexes 74

Serving customers while always being focused on quality 36

Ensuring a safety culture 40

Foreword A commitment borne by all

2 A major asset for the prosperity of the region, Genève Aéroport has for years been committed to sustainable development. This policy is reflected by its many firm measures in environmental, societal and economic terms. Its approach is now summarised in this first sustainability report, which replaces and supplements the environmental and social reports Robert Deillon, CEO, and Pierre Maudet, to address all facets of the harmonious State Councillor, Chairman of the Board development Genève Aéroport seeks.

Each day Genève Aéroport staff are looking for innovative solutions to provide the best quality services to passengers, partners and the various audiences with which they are in contact, so the airport can continue to contribute to the international influence of Geneva and its region. In this context, it ronment. Examples include the construction of a noise adapts its facilities to meet growing demand absorber, the creation of facilities to manage water — a major challenge for the airport — and to polluted by de-icing products, and the ambitious energy maintain a quality network. policy pledged. Genève Aéroport’s strategy is to accompa- Genève Aéroport is driven by the wish to be a socially ny this trend with a strong environmental, responsible company, as shown by its policies for recruit- social and safety policy to make its development, ongoing training, pay and occupational health, and ment as balanced as possible. by its awards and labels received. Furthermore, the airport Limiting environmental impact is indeed a firmly intends to continue on this path. Also related to priority for Genève Aéroport, which must social peace, Genève Aéroport requires all businesses on simultaneously take into account operation- the site, and those participating in tenders, to comply with al, security and safety constraints. The many regulations on the protection of workers. related actions are described in this report. Dialogue with the various stakeholders is important to We can therefore cite the soundproofing Genève Aéroport, which aims to develop this further. of nearby homes, the some 10,000 square Finally, it should be noted that the preparation of a report metres of solar panels installed, the mobil- on sustainable development also makes the company ity policy put in place, lower volumes of more aware of its diverse responsibilities and pushes it incinerated waste and planning all new to critical self-examination. This enables it to renew and infrastructure to have a smaller ecological enhance its commitment to its various stakeholders. footprint. Genève Aéroport therefore assumes its role as a major For the years ahead, Genève Aéroport is participant in the dynamism of the region, taking seriously committed to continuing its efforts for its responsibilities to its various audiences and focusing on the benefit of local residents and the envi- the sustainability of its activities.

3 4 Identity card A major interface with the rest of the world

Genève Aéroport is a major facility linking the region with the rest of the world. The airport contributes to the economic, social and cultural development of its catchment area. It also strives to provide its customers with services that are safe, efficient and tailored to their needs, and in line with the principles of sustainable development.

5 Identity card Serving the region

Genève Aéroport is a major interface connecting the In 2013, 57 airlines served 132 direct desti - region with the rest of the world. To quote the first few nations, mainly in Europe (107). The great words of its charter, it is open to the world to increase majority (89%) of passengers take European the influence of the region and promote the meeting flights. This is followed by destinations in the of people, cultures and markets. Middle East and Asia (4.7% of passengers), America (3.1%) and Africa (2.7%). Providing direct links with more than 40 countries, the airport plays a leading role in ensuring the region’s Autonomous public economic health and the international projection and organisation influence of Geneva. It meets primarily the air transport needs of Switzerland’s French-speaking cantons and the The airport is operated by Geneva French departments of Ain, Haute Savoie and Savoie, International Airport, an autonomous public and northern Italy, which adds up to a catchment area of organisation which belongs to the State of around 6 million people living less than a two-hour drive Geneva and which is generally designated by away. It is the size of a small town, as some 10,000 people its logo: Genève Aéroport. The latter owns work on the airport site. the buildings, facilities and exterior landscaping within the airport perimeter, while the State of Geneva owns the land.

Destinations Europe 89% Middle East - Asia 4.7% Americas 3.1%

6 Africa 2.7% Mission Operating regulations

According to the mission provided by the The organisation has a federal concession, which was Confederation, national airports are subject renewed in May 2001. Its operating regulation governs all to the aviation infrastructure sectorial plan. its activities, particularly operational. Notably it sets prior- In this it is indicated that they must be devel- ity for scheduled traffic over other flights and emphasises oped to meet demand, in accordance with that the airport is open at all times subject to the regula- the principles of sustainable development. tions applicable to night flights (which are described in the Order on aviation infrastructure, OSIA, article 39a). At cantonal level, Genève Aéroport is subject to the Law on Geneva International Airport, The implementation of an environmental management which describes its purpose: system (EMS), whose objectives are set in consultation with the consultative commission for action to combat the ‘The organisation's mission is to manage troublesome effects of aviation traffic, is also included in and operate the airport and its facilities, this operating regulation. offering, at the lowest cost, optimal conditions of safety, efficiency and comfort for its users. In all its activities, which should contribute to the development of economic, social and cultural life, the organisation takes into account the general interests of the country, the canton and the region it 14.4 million serves, as well as objectives for environ- passengers mental protection.’ The role of Genève Aéroport is therefore to provide airlines, passengers and freight operators with efficient facilities and services that meet their needs, which involves 75,000 in particular regular changes to the airport infrastructure and undertaking necessary tonnes of freight maintenance and development works. destinations To carry out this function, it relies on the 132 many companies and entities on the site (see ‘Activities by various actors’ on pages 10 and 11). 188,768 aircraft movements 44 countries linked to Switzerland by a direct flight from Geneva

7 Identity card Economic performance

Sound management for a sustainable organisation. Continuity is the first of the airport’s values. Receiving no subsidies, Genève Aéroport ensures its future by financing its activities through its own revenues, and sound management. A 10-year business plan gives it the necessary visibility and ensures balanced financial health. Updated every year, this iterative process is the common theme of its financial vision, providing the required changes, framework and notably investment plans. Moreover, in its financial processes, Genève Aéroport has integrated all the good practices relating to the financial management of airports decreed by the International Civil Aviation Organization (ICAO). The strength of Genève Aéroport’s financial model has been demonstrated in all recent financial years and benefits the region. This strength also provides an airport that can meet the needs of its catchment area, and affects the canton financially, at least half its profits being given to the State of Geneva – CHF 33.3 million in 2012 and CHF 45.8 million in 2013. Genève Aéroport’s income consists almost equally of aeronautical and non-aeronautical revenues (51,7% and 48,4% respectively). Together these revenues generated a turnover of CHF 364.2 million in 2012 and CHF 376 million in 2013. In terms of checking financial results, it should be noted that the latter are subject to the internal control system as well as external audits. In addition, each year, they are reviewed by an independent auditing company and approved by the State Council. Awards

The financial results are detailed in the annual report Between 2011 and 2013, Genève Aéroport and the financial report, which are both available on the won numerous awards, certificates and Genève Aéroport website (www.gva.ch). labels in the environmental, social, economic and tourism fields. The detailed list is in the annex (page 78).

8 340 hectares surface area of the airport site 3.9 km length of the concrete runway 889 Genève Aéroport staff

376 million turnover 10,000 people work on the airport site 121 million investment 72.3 million operating profit 45.8 million profit paid to the State 9 Identity card Activities by various actors

State services Genève Aéroport

❱ Air traffic control ❱ Adaptation and renovation of facilities ❱ Runway service (eg, passenger ❱ Formal reception ❱ Aircraft parking ❱ Freight ❱ Maintenance and repair ❱ Fuelling ❱ Ground handling and buildings bus transport) operations management of aircraft ❱ Police ❱ Baggage loading ❱ Aircraft cleaning

❱ Aircraft ground traffic control ❱ Operation of car parks on aircraft ❱ Catering ❱ Border guards

SHOP INFIRMERIE CHEK-IN

❱ Cantonal ❱ Security (with the help of partner company ❱ Airport promotion ❱ Environmental management ❱ Safety ❱ Check-in (of passengers ❱ Car hire ❱ Commercial outlets (shops, restaurants, bars) veterinary service staff, particularly for the reception of passengers and baggage) and services (bank, post office, travel agencies...) ❱ Airport operation and ❱ IT systems ❱ Sickbay and nursery ❱ Airlines before the security checkpoints, and checking ❱ Customs coordination of airport airport personnel and baggage) ❱ Management of commercial activities ❱ Weather concessions

10 Third-party companies

❱ Aircraft ground traffic control ❱ Operation of car parks on aircraft ❱ Catering ❱ Border guards

SHOP INFIRMERIE CHEK-IN

Third-party companies are bound by contracts that compel them to meet certain requirements set by Genève Aéroport (especially in social and environmental terms). In addition they must — as with the state providers — follow the airport site regulations and directives decreed by the Federal Office of Civil Aviation (FOCA).

11 Governance, agreement, dialogue Strengthening its modern business role

Genève Aéroport has formalised its values and principles in the charters and policies that underpin its actions. The composition of its board of directors meets strict rules. The organisation maintains a dialogue with its various stakeholders.

12 13 Governance, agreement, dialogue Charter and visions

Vision, values, missions. To guide its Structures policy, Genève Aéroport has formalised Genève Aéroport is under the supervision its fundamental principles in a charter. and control of the Federal Office of Civil Continuity, quality, respect, equity and Aviation (FOCA) and the Council of State. responsibility are therefore among the The latter also approves its budgets and accounts, submits to the Grand Council organisation's core values. an annual report on the organisation's management and approves the appoint - The three pillars of sustainable develop - ment of the CEO. ment are also included, the charter notably highlighting the ‘maintenance of sound Enjoying full legal status, the organisation management’, its commitment to ‘recognise has three bodies: the board of directors, the the dignity of every person’ and ‘acting in management committee and the oversight a balanced way’, as well as wishing to ‘limit body. and reduce its environmental impacts’. Appointment of the board In addition to this charter, the organisation has made written commitments in the of directors form of policies that underpin its actions in Constituting the organisation's highest various fields, such as environment, energy, authority, the board of directors is respon- health and safety at work, and continual sible, in accordance with the federal training. concession, for managing the organisation. Finally, Genève Aéroport naturally conforms Its composition is governed by the Law on to relevant regulations in all sectors, includ- Geneva International Airport (LAIG). The ing in safety, security, operations, health, board includes a member from each party environment and finance. represented on the Grand Council; individuals designated by the State Council;

14 Values of Genève Aéroport • Service Work for communities and clients through an ongoing commitment to quality • Operate in a balanced Equity • and proportionate manner, Proactivity taking into account all Anticipate changes in the interests involved markets and technologies

• Continuity Ensure the future of Genève Aéroport based on the profitability of its activities • and on its competitiveness Identity • Cultivate staff pride of membership Respect and the public image of Genève Recognise the dignity of everyone, Aéroport particularly by encouraging dialogue and communication

• Responsability Carry out its duties at all levels and accept the consequences of its actions

a member of the Administrative Council of Grand- public legal institutions (LOIDP) is amended Saconnex, and another from Meyrin; a representative by the Grand Council and comes into force. of the canton of Vaud, one from another French-speaking The State Council has appointed Ms Corine canton and another from a neighbouring french depart- Moinat Vité to the presidency from ment; as well as three staff representatives. 1 January 2015. After managing the Balexert The some 20 directors are elected for five years and may shopping centre and spending many years in be re-elected twice. They receive remuneration which is the service of Migros Genève, at the end of determined by the State Council. 2014 Ms Moinat Vité will leave the manage- To avoid any conflict of interest, LAIG states that the ment of Migros Genève. members of the board should not be suppliers to the organisation or responsible for its works. To comply with rules of good governance, the State Council has decided not to intervene directly in the boards it scrutinises closely. Pierre Maudet, the state councillor in charge of the airport’s administrative supervision, therefore announced in May 2014 that he would retire from the presidency on 31 December 2014. However, he will remain a member of the board until the law on the organisation of

15 Committee and delegations Enterprise risk management The steering committee, consisting of five members of To fulfil its tasks and mitigate the risks that the board, deals in particular with the implementation may prevent it from achieving its objectives of board decisions, ensures the smooth running of the in the short, medium and long term, Genève organisation and prepares board debates. Aéroport maintains a portfolio of risks. This To manage specific issues, the board has appointed three identifies major hazards to which the airport delegations comprising some of its members: finance, is exposed, and defines strategies and miti- personnel & administration, and facilities. gating and precautionary measures. The statutory auditor is appointed by the board after a call To coordinate the various processes for to tender to the review professionals. Its term is one year, managing key threats in each area and to renewable up to seven times. establish consolidated mapping of the risks to business operation, Genève Aéroport has Management now undertaken to update the assessment of risks in the framework of its enterprise The organisation is managed by Robert Deillon, CEO. risk management. Also included as directors are Pierre Germain (director of finance, commercial and development, and deputy This overall approach aims to oversee exist- director general), Xavier Wohlschlag (director of oper - ing systems and therefore provide directors ations) and Nicolas Gaspoz (director of infrastructure with an additional decision-making tool to and planning). The senior management itself comprises support current controls. They will also have 10 members. an instrument to identify opportunities to seize and make strategic business decisions.

The management team in the new children's area

Top, from left to right Xavier Wohlschlag, Operations Director • Pierre Germain, Finances, Commercial & Development Director, Deputy Director General • Denis Mastrogiacomo, Operations • Jean-Claude Bitz, Safety • Massimo Gentile, Information and communications technology • Valérie Bourquard, Finance and administration • Ruben Jimenez, Security • Yves-Daniel Viredaz, Marketing and communication Bottom, from left to right Olivier Deletraz, Human resources • Thomas Romig, Airport steering • Aline Yazgi, External relations • Robert Deillon, CEO • Nicolas Gaspoz, Director of Infrastructure & Planning • Marc Mounier, Environment and legal affairs

16 Governance, agreement, dialogue Stakeholders

Employees, customers, economic part- Stakeholder integration is central to any sus- ners, public authorities, residents… tainable development initiative and is part of Genève Aéroport interacts with many Genève Aéroport’s strategy. The integration stakeholders. These are the internal and of stakeholder expectations permits a weigh- external actors (entities or individuals) ing up of the different interests at stake to that can influence Genève Aéroport’s act in a balanced and proportional way in ability to implement its strategy and the context of fulfilling Genève Aéroport’s achieve its objectives, or who are influ- mission (see p.7). These exchanges serve to enced by the airport’s activities. better understand everyone’s expectations and concerns, identify risks and opportunities and strengthen mutual confidence.

Specifically stakeholders are : Genève Aéroport maintains a dialogue with key stakeholders, particularly through > companies and individuals directly advisory committees (staff committee, com- involved in airport activities and with mittee for the fight against nuisance from air which Genève Aéroport is bound by traffic), company committees, (environment contracts and agreements (employees, health and safety at work, operational safety, partners, concessionaires, tenants, etc), working groups, briefing sessions and suppliers) meetings, and even through surveys. > companies and individuals who enjoy the facilities and services provided by the airport (airlines, passengers, visitors) > entities or individuals that benefit from socio-economic effects or which are affected by the proximity of airport activities (civil society) > entities that set the rules and framework for carrying out airport activities (authorities) > entities that enable Genève Aéroport to finance its projects and facilities (financial partners)

17 Governance, agreement, dialogue

Groups with which Genève Aéroport maintains a dialogue include :

Partners and suppliers

’ Aviation ’ Service providers Civil society concessions: (services, goods, > ground handling construction) ’ Economic actors and international > catering ’ Subcontractors organisations > fuelling ’ Air navigation ’ Tourism sector > aircraft maintenance ’ Customs ’ Local communities, neighbouring ’ Commercial municipalities and their concessions: ’ Police representative associations > shops ’ MeteoSwiss, > food and bars ’ NGOs the weather service > services of Switzerland ’ Media

Authorities ’ Confederation ’ State of Geneva

Financial partners ’ Banks ’ Financial Employees institutions ’ Staff ’ Unions Clients ’ Airlines ’ Passengers, people accompanying them and visitors ’ Forwarders ’ Private aviation

18 Means of stakeholder information

(Environment info. bulletin) info. (Environment Website and social networks and social Website Intranet Extranet Annual report report Environmental GVAEnvironment report Social Financial report room information Environmental shops, service, (access, booklets Leaflets, benefits) services, News…) (GVA letters Information magazine (23/05) Platforme releases Press Airport tour

Employees Clients > passengers > airlines > forwarders Partners/suppliers Civil society Authorities Financial partners

Methods of consultation and dialogue

Survey/ interview Advisory committees directors of Board committees Company environment…) (security, sessions/ Briefing meetings groups Working Website form) (contact Conferences

Employees Clients > passengers > airlines > forwarders Partners/suppliers Civil society Authorities Financial partners

Frequency triennial biennial annual frequent permanent 19 Governance, agreement, dialogue

Meeting stakeholders’ expectations

Expectations and concerns Genève Aéroport responses Means of consultation and dialogue

Employees 〉 working conditions (career development, pay, leave, 〉 studies, surveys, action plans 〉 staff committee hardship, training, retirement) 〉 ‘Friendly workspace’ label 〉 board of directors (staff representatives) 〉 occupational health and safety (OHS) 〉 OHS policy 〉 briefing sessions 〉 transparency of the company’s objectives and 〉 policy on skills development 〉 satisfaction surveys results, and its development and continual training 〉 development interviews 〉 various communication

Clients Passengers Passengers Passengers 〉 signage 〉 steering committee and working group for the 〉 Airport Service Quality surveys 〉 comfort, cleanliness, safety implementation of actions 〉 website 〉 courtesy of security staff 〉 customer service charter, airport angels Airlines Airlines Airlines serving Geneva 〉 adequacy of facilities 〉 development and renovation of facilities 〉 briefings, meetings 〉 smoothness and safety of operations 〉 safety policy and Safety Management System 〉 committees 〉 contribution to their competitiveness (aviation charges) 〉 competitive commercial policy Airlines not present at Geneva 〉 Genève Aéroport marketing support 〉 provision of promo. tools (posters, stand, fair) 〉 conferences 〉 general information (traffic statistics) 〉 information bulletins and traffic reports 〉 exhibitions Forwarders Forwarders 〉 development and renovation of facilities Forwarders 〉 adequacy of facilities 〉 flow optimisation (ensuring the right environment) 〉 international conferences 〉 process efficiency 〉 safety plan 〉 airfreight committee 〉 security 〉 newsletter 〉 briefings, meetings 〉 general information 〉 working groups

Partners/ Commercial concessions Commercial concessions Commercial concessions 〉 traffic growth (development of their turnover) 〉 dynamic commercial policy 〉 briefings, meetings suppliers 〉 quality working facilities 〉 development and renewal of facilities 〉 working groups (integration in projects) 〉 quality commercial environment 〉 maintenance of the product mix, monitoring and Aviation concessions meeting local, national and international brands 〉 adequacy of facilities Aviation concessions Aviation concessions 〉 clear contractual framework 〉 development and renewal of facilities 〉 working groups 〉 safe working environment 〉 concession agreements, terms and conditions 〉 briefings, meetings 〉 traffic growth 〉 safety policy 〉 works councils Suppliers 〉 competitive trade policy 〉 clarity of our practices, values and selection criteria Suppliers 〉 purchasing policy 〉 application of the directive on public procurement and publication online of general terms and conditions

Civil Neighbours and NGOs Neighbours and NGOs Neighbours and NGOs 〉 environnmental impact (noise, air quality and CO2) 〉 environmental policy and Environmental 〉 committees (CCLNTA) society 〉 soundproofing Management System 〉 briefings, meetings 〉 transparency (information) 〉 communication (press releases, reports, 〉 working groups Economic environment, international Geneva news bulletins, etc.) and the tourism sector Economic environment, international Geneva Economic environment, international Geneva 〉 efficient, strong air network and the tourism sector and the tourism sector 〉 socio-economic benefits 〉 marketing policy 〉 meetings, workshops 〉 development of the airport 〉 exhibitions, conferences

Authorities 〉 compliance with laws 〉 legal monitoring, consultation, positions 〉 briefings, meetings 〉 requests for information 〉 environmental policy, safety, procurement 〉 working groups 〉 risk management 〉 board of directors (representatives from the Canton) 〉 aerodrome manual and emergency plan 〉 sending reports

Financial 〉 economic performance 〉 balance sheet, financial ratios 〉 briefings, meetings 〉〉 partners prospects business plan

20 Expectations and concerns Genève Aéroport responses Means of consultation and dialogue

Financial 〉 economic performance 〉 balance sheet, financial ratios 〉 briefings, meetings 〉〉 partners prospects business plan

21 Governance, agreement, dialogue Material aspects

Process to define report To weight the different themes, Genève content Aéroport bases its judgement on the importance of the various stakeholders to Genève The content of the report has been Aéroport and on the following criteria. defined by examining the airport’s activities and significant impacts in the three The topic : areas of sustainable development, and > is related to laws, standards, regula- stakeholders’ expectations and interests. tions and international agreements applicable to Genève Aéroport Discussions have taken place internally with the company experts who have regular > affects stakeholders or influences their exchanges with the main stakeholders. evaluations and decisions However, dialogue with the various stake- > has an influence on Genève Aéroport’s holders has not been undertaken specifically values, policies, strategies, targets and to prepare this report. key objectives During these internal discussions, aspects > is a concern, an expectation of stake- and indicators proposed by the guidelines G4 holders or the subject of complaints and G3.1 (sectoral supplement for airports) > is a risk or an opportunity for Genève of the Global Reporting Initiative, applicable Aéroport to Genève Aéroport, were reviewed, classified in categories and weighted to illustrate > is a sectoral issue reported by peers them in a materiality matrix for Genève and competitors Aéroport and its stakeholders. This list of topics was supplemented with other specif- From this analysis it was found that several ic themes for Geneva and its region. They subjects are highly important to both have been identified through the analysis Genève Aéroport and its stakeholders. These of other airports’ sustainable development are the safety and security of operations, reports, analysis of press articles about the quality of the air network and airport Genève Aéroport and the airport’s business services, adaptation of facilities and airport risk management system. accessibility (see materiality matrix on the right). The management team validated the completeness of these results. With the goal of continual improvement, this report will be submitted for comments to a representative panel of Genève Aéroport stakeholders. Any reader of the report can also provide feedback on the completeness and clarity of the document by e-mailing Genève Aéroport directly (developpement. [email protected]). During the preparation of the next report, Genève Aéroport will take into account the comments received.

22 Materiality matrix

〉 Global economic impacts 〉 Transparency and dialogue 〉 Safety and security of operations 〉 Air network 〉 Adaptation of facilities

very high very 〉 Quality of services provided 〉 Airport accessibility

〉 Sustainable procurement 〉 Management of gaseous 〉 Compliance with regulations emissions 〉 Economic performance 〉 Governance 〉 Health and safety at work 〉 Energy efficiency 〉 Operational performance high 〉 Fair and ethical labour 〉 Noise management practices 〉 Airport competitiveness Importance for the stakeholders the stakeholders for Importance 〉 Management of natural 〉 Management of resources environments and waste 〉 Continual training 〉 medium Management of water runoff

medium high very high

Importance for Genève Aéroport

■ Economic responsibility ■ Environmental responsibility ■ Social responsibility ■ Multiple responsibilities

23 24 Human resources A long-term commitment

Genève Aéroport is expanding its workforce and supports its employees in developing their skills. The airport strives to offer them an environment and working conditions that are pleasant and fair. It organises several briefing sessions a year and is committed to the systematic management of health and safety at work.

25 Human resources Around 900 employees. Committed women and men

The staff who make Genève Aéroport More than 200 different occupations. A low staff turn- Gender distribution over. Functions involving a high degree of speciali- Women make up a quarter of the Genève sation and highly specialised training. Increasingly Aéroport workforce. If males still account numerous constraints to meet security standards and for the majority, it is because of the large ensure safety. Staff with a relatively high average age, number of functions with masculine con- explaining their great loyalty. Constantly changing notations in technical and operational infrastructure to absorb traffic growth and give pas- areas. However, the involvement of women sengers a quality service. in these functions is strongly encouraged and this has been rewarded with positive Such are the key factors on which Genève Aéroport’s results. Human Resources policy is based. This therefore focuses on three major areas: recruitment; skills management and Still absent in some services less than a continual training; and the management of health and decade ago, Genève Aéroport has recruit- safety at work. ed several female paramedics, runway agents and project heads in various Recruitment practices fields. In 2013 the mechanical depart - ment trained two young women for jobs Faced with these challenges, recruitment practices must in advertising and light-vehicle mechanics. be proactive, dynamic and strongly oriented to the maintenance and continual development of skills. The To raise awareness among young people commitment of new resources and the organisation’s wish of jobs at the airport, Genève Aéroport to be a corporate citizen led in 2013 to Genève Aéroport organises the ‘Futures of all kinds’ day being awarded ‘1+ for all’, a label attained for the first (formerly ‘girls’ day’). This is coordinat- time in 2012. Indeed, the company is actively involved in ed by the airport’s equality promotion promoting employment and professionnal insertion in department, for all companies on the Geneva. In the past year therefore, 14 people have been airport site. recruited through the Cantonal Employment Office in It should be noted that in terms of wages, fields as diverse as security, administration and operations. gender equality is fully respected: at the It should be noted that Genève Aéroport’s recruitment same skills and functions, wages are abso- practices guarantee equality of opportunities by gender, lutely identical. age, nationality and religion.

Women 26.3%

Men 73.7%

26 Workforce evolution these 110 appointments, 63 were under Since 2009, Genève Aéroport’s workforce has contin- 30 years of age, 40 were between 30 and ued to grow significantly, rising by 3% between 2012 and 50 years, and 7 were over 50. Finally, 47 of 2013 and reaching a total of 889 members of staff on the 110 new staff were women. 31 December 2013 (permanent, fixed-term and appren- It is mainly the number of people gaining a tices). Over the past 10 years, the permanent workforce permanent contract which has substantially has increased by around 30 people per year (full-time grown, to meet operational requirements equivalent), representing growth of 48% between 2003 and the needs of major projects aimed at and 2013. adapting and transforming the airport infra- In 2013, Genève Aéroport recruited a total of 110 people, structure. comprising 44 on permanent contract, 28 on fixed-term The number of people on a fixed-term con- contract and 38 hourly auxiliaries and apprentices. Among tract remained stable compared with 2012. These are needed to strengthen the workforce in the winter season, and for airport 2009 2010 2011 2012 2013 security. FTE Pers. FTE Pers. FTE Pers. FTE Pers. FTE Pers. Categories of staff LTC 683.7 706 712.6 738 738.85 770 770.9 809 791.7 834 Genève Aéroport had 124 managers and senior managers on 31 December 2013, 37.25 51 37.2 53 48.35 62 37.5 48 36.5 48 FTC with 78% having reporting responsibilities. APPRENTICES 4 4 3 3 5 5 6 6 7 7 Women accounted for almost 20% and made up two of the fourteen members of TOTAL 724.95 761 752.8 794 792.2 837 814.4 863 835.2 889 the senior management.

FTE Full-time equivalent LTC Long-term contracts FTC Fixed-term contracts

Nationality and domicile

More than 80% of Genève Aéroport staff have Swiss nationality and at least half of this proportion lives in the Canton of Geneva. These shares have remained stable NATIONALITIES since 2010. Switzerland 47.2% 20.1% 13.8% 81.2% Genève Aéroport staff are of 23 different nationalities. EU 8.3% 1.0% 8.8% 18.1%

Other 0.8% 0.0% 0.0% 0.8%

GENEVA OTHER CANTONS OUTSIDE SWITZERLAND

27 Human resources

Age pyramid Part time In 2013 the average age at Genève Aéroport was More than 80% of Genève Aéroport staff 42.2 years, which has a major impact in terms of recruit- works full time. Partial rates of activity are ment policy. Indeed, the highly specialised staff in key encouraged to support the balance between functions must be replaced in good time to ensure the professional and private life, since the maintenance of knowledge and optimal succession. smooth running of a department is not hin- dered. Women are the main beneficiaries, except in certain departments where the Age Women Men commitments are automatically part time to better meet operational requirements inher- 61 and + 6 12 ent to passenger flows. It is for this reason 56 – 60 24 44 that in 2013 the part-time rate of 75% was 51 – 55 33 74 the most widely represented after full time. 46 – 50 29 101 Only 4.7% of permanent staff work at a rate below 75%. 41 – 45 37 89 36 – 40 29 100 31 – 35 34 118 26 – 30 21 70 25 and – 6 7 Part time 113 women 150 employees 18% of the workforce Retirement and 37 men early retirement 106 women In 2013, 17 staff benefited from their right to early retirement, which was twice the average number in previous years. This phe- nomenon is explained by the merger of the Full time CIA and CEH pension funds which came into 684 employees force on 1 January 2014, and less favourable 82% of the workforce retirement conditions through the new CPEG 578 men pension fund. In terms of pre-retirement, Genève Aéroport has enacted its own regulation (AVS transitional bridge) to replace Plend (incentive plan for retirement) that applied by analogy to State of Geneva staff and which entered force on 1 January 2014. CPEG conditions set to two-thirds the con- Workforce 834 employees tribution of the employer’s share, and 219 women one-third the employee’s share. In addition, 615 men the employer pays two-thirds of booster contributions. Social benefits The number of departures in 2013 totalled Genève Aéroport staff benefit from private 84: 22 for retirement and early retirement, health cover for accidents and a monthly 34 completions of fixed-term contracts, financial contribution to health insurance 17 resignations, 10 dismissals and 1 disability. of CHF 115.50. In the case of membership of Genève Aéroport group health insurance, this amount is paid directly to the insurer.

28 All staff members with 10 years’ service may Nevertheless, some issues remain to be improved, espe- exercise their rights to pre-retirement from cially in terms of internal information, organisational the age of 58, knowing that the AVS tran- efficiency, collaboration between divisions and managing sitional bridge is paid by the company for a cross-functional projects. Following these observations, maximum period of five years. various action plans have been developed and will be implemented over the next two years until the next survey. Information and consultation Parental leave Two bodies enable employees to make their voices heard at the level of senior management and board. Firstly, three In 2013 Genève Aéroport recorded members of staff are elected by their peers to represent 37 births, involving 10 maternity leaves employees on the board; and secondly, the staff advisory each of 20 weeks and 27 paternity leaves committee, whose members are also elected by their each of two days. colleagues, constitutes a unit of privileged interlocutors in Genève Aéroport adopted its new rule on the context of management-staff relations. This commit- paternity leave on 1 January 2014. This tee, whose operation is contained in the staff regulations grants fathers five days off, with the pos- of 16 February 2006, aims to report to senior manage- sibility of non-paid leave of an additional ment the various issues raised by employees. 10 days. In the event of a dispute between management and In 2013 there was also an adoption leave. employees or a problem relating to staff management, the committee acts as the primary interface. That said, Genève Aéroport management also maintains regular contact with all unions that ask. Auxiliary personnel on work contracts of at least one year, and people on permanent contracts, receive an annual appraisal or development review that leads, according to the company’s results and achievement of individual objectives, to the payment of a performance bonus. In addition to these structures provided by the statutes, Genève Aéroport’s senior management organises information sessions four times a year. Intended for all staff, they address various items and aspects of airport news Engagement survey including traffic development, progress with works and ongoing projects. Finally, to encourage dialogue with To have a neutral and measurable picture senior management, 2012 saw the launch of an informal of the state of employee engagement, meetings formula open to all staff and in the shape of in 2013 Genève Aéroport commissioned ‘coffee and croissants’. a third engagement survey (after those of 2008 and 2010) by the independent company Qualintra. These surveys are part of its series of initiatives to be an attractive employer and to develop the quality of life at work. It was found that the overall level of engagement remains very high, as is customer focus, identification with the activity, confidence and optimism about the future of the airport. The survey also found great employee pride in Geneva’s environmental policy and strong satisfaction with working for Genève Aéroport.

29 Human resources Emphasis on skills management

Once staff are hired, the focus should be on effective- Skills management ly managing and developing their skills. At Genève To further improve its ongoing training and Aéroport continual training is therefore a priority. The truly embed this in its business strategy, great specialisation of functions, the use of new tech- since 2012 the Human Resources division nologies and increasingly complex operational con- has worked to develop an ambitious skills straints require continually evolving methods of work. management project, using the support of an extra member of staff to bring it to Training budgets completion. The objectives are part of a process of continual improvement over the In 2013, the budget allocated to training totalled long term. The physical hardship associat- CHF 800,000, or 1% of payroll. A further CHF 70,000 was ed with certain functions, irregular hours, allocated to IT and administration. low turnover leaving little room for inter - In addition to technical training specific to the various nal promotion, and the ageing age pyramid functions, special effort is focused on linguistic and certainly require the implementation of managerial training. various measures. These should enable and In 2013, almost CHF 118,000 was invested in improving facilitate the preparation and promotion staff language skills (mainly English, in group or private of internal transfers, the identification and lessons). Training cheques (CHF 8,000 of the amount development of talent to ensure anticipated mentioned above) to use at a language school have also successions, and the provision of staff train- been awarded in cases in which irregular schedules were ing that meets employees’ job requirements not compatible with regular courses. and development wishes. Finally, each year, retirement preparation courses are Dictionaries of skills organised in collaboration with the New Force Foundation and offered to staff aged 55 and over. The first step is embodied in the development of a reference listing all the skills (both Tools for management behavioural and trades) necessary to carry out Genève Aéroport’s tasks. This ‘diction- On the management side, annual courses of four and six ary of skills’ has permitted the creation of days are provided respectively for team heads and newly over 100 profiles, thanks notably to dozens promoted or hired managers. The themes of personnel of workshops that brought together the management, annual development reviews, the man- job-holders concerned. These profiles will agement and monitoring of absence and working hours be added to job descriptions and will give an are addressed to ensure a better integration of the man- overview of the skills needed for different agement tools used at Genève Aéroport. Apart from this functions, and of their evolution. framework common to all team leaders, an additional seminar of three consecutive days was organised for In parallel, a catalogue of continual training 124 managers and senior managers, divided into four will list all training measures enabling the groups. The first of these took place in November 2013, development of all employees’ talents. and the last will end in autumn 2014.

30 Skills profile

❱ Behavioural skills This strategic project requires the use of a powerful IT tool for human resources. Therefore in 2013 a Human Interpersonal skills Personal dimension Resources Information System, which in particular Skill set specific to the person includes a training management program, was chosen and necessary to carry out for deployment in 2014 and 2015. The selected tool, which their work notably gives employees access to their own data, has proved itself in several European companies. Apprenticeship policy Genève Aéroport’s apprenticeship policy is based on a qualitative rather than quantitative perspective. The training of apprentices is done on a voluntary basis, in the sense that taking on and supervising an apprentice is not imposed on departments given the additional workload involved. On the other hand, the training of apprentices is strongly encouraged and each start of year the Human Resources division approaches potential departments to promote this type of commitment. Therefore, in 2013, two new formal applications were filed for the jobs of carpenter Relational Organisational and metal constructor, two internal employees having dimension dimension expressed their interest in training them and having them- Skill set linked to relationships Skill set relating to selves been trained as instructors of apprentices. with others and contributing the organisation to achieving the work of a group and strategic vision of participants

❱ Professional skills Specific: techniques specific to each job General: office, languages, etc.

Commitment to apprentices

In 2013 Genève Aéroport had seven apprentices in the following trades: metal constructor, multimedia electronics engineer, IT specialist, light-vehicle mechanic, carpenter, electrician and advertising executive. The apprentices were recruited in the first year in each field, aged between 16 and 19 and following their compulsory education and admission tests in accordance with the fields requiring entrance exams. All were taken on after a three- day course at Genève Aéroport.

31 Human resources Systematic management of health and safety at work

For years, Genève Aéroport has been committed to part of business management and which the systematic management of health and safety in successfully implement related measures. the company through voluntary measures. This step is also part of a process of continual improvement as there will be a new It therefore has a formal and communicated policy on this assessment in three years’ time. subject, and has an occupational health and safety committee (which includes members of senior management Creation of a safety and management) in charge of defining strategic and and environment group operational objectives. To improve information sharing and fully Genève Aéroport has introduced more measures aimed address certain issues, a working group at improving and maintaining employee occupational (Environment, Health and Safety GVA Group) health, and has expanded preventative training. Stress has been formed. This brings together the management, sleep management, and eating in irregular safety and environmental managers of the schedules are some of the themes available to staff, as 13 main partners at the airport, therefore well as vaccination and preventative campaigns. representing the vast majority of airport-site In addition to these measures, it should be noted that employees. It addresses issues linked to the Genève Aéroport has a company doctor on the airport health and safety of workers, fire protection site, who works actively with the Safety Office to enable it and environmental impacts associated with to determine functions at risk and develop a portfolio of the activities of companies operating on hazards. Employment medical examinations are conduct- the site. ed systematically, as are periodic medical examinations in the functions requiring them, to ensure balance between Number of occupational positions and the health of staff. A quality partnership has accidents also been developed with the company’s disability and loss In 2013 Genève Aéroport recorded 227 acci- of earnings insurance office as part of monitoring long- dents, of which 19% were occupational and term work disabilities. 81% non-occupational. Significant preventa- To further improve good practice in terms of health and tive efforts can be seen in the figures: the safety at work, the Safety Office is implementing the incidence (cases per 1,000 full-time workers) PerCo project. A contact person (hence the project name) and severity (compensated days per by department and/or location has been appointed and 1,000 full-time workers) rates of occupation- is being trained to manage the efficient two-way trans - al accidents at Genève Aéroport are below mission of issues (relaying information from the ground, average for the industry (transport and air- and communication and information from the health and craft maintenance companies). safety committee). The 42 occupational accidents caused Obtaining the ‘Friendly Work Space’ 371 days of absence (representing a severity rate of 409 days/1,000 employees). The label proportions involved were 79% men and These points have been identified by Health 21% women. Promotion Switzerland (a foundation support- With 45 cases (24% of the total), ed by cantons and insurers) which, following same-level and staircase an in-depth assessment, in 2013 awarded falls are the main causes of Genève Aéroport the ‘Friendly Work Space’ occupational and non-occu- label. This award recognises companies that pational accidents, which also consider health management as an integral corresponds with the Swiss

32 ‘Bridge between the management Occupational Non-occupational accidents accidents and all staff’

42 185 Total 227 accidents

average. To help make employees more aware of this issue, Genève Aéroport will start an awareness campaign on this theme in the second half of 2014. Genève Aéroport does not know the statistics for the occupational accidents of the other companies on the airport site. Antonio Angelo President of ComPers Works safety The staff advisory committee (ComPers) is the A works safety management system has unit of privileged interlocutors between the senior been established and the Directive for works management and all staff. Consisting of delegates on the airport site has been published on from each division to be as representative as possible the Genève Aéroport website. These aim to of Genève Aéroport’s diversity, it meets senior highlight the legal requirements and specific management four times a year. At these meetings airport site conditions that must be met by the three members of the Board elected by staff are each provider. The occupational health and also present, to bridge the gap with the organisation’s safety team has carried out 295 site visits upper authority. to check works and determine what action should be taken to improve safety. These Antonio Angelo has been president of ComPers since activities have related primarily to working autumn 2012. He explains how it works: “We have at height and wearing personal protective 20 members and we meet every month.” Inspired equipment. by politics (he is also a town councillor), he has set up various working groups (“like committees in parlia- Absence monitoring ments”) that each evolve into smaller committees in All line managers have specific training in order to be better able to address important topics. monitoring absences to enable them to Antonio Angelo continues: “ComPers aims to defend formalise their interviews with employees. employees. But I want this to be done through a The staff advisory committee also serves constructive dialogue with the senior management. to relay information from personnel, to tell This is because trust-based relationships are management about expectations and needs paramount, even when, as may happen, we disagree.” regarding health promotion and workplace Working for 25 years at the airport and 10 years for ergonomics. Members of staff will there - Genève Aéroport, Antonio Angelo believes that a fore be trained in 2014 as respondents to staff committee is important for a company: “This is enhance the relationship between the Safety a bridge between senior management and all staff, Office and employees, given the geographic enabling employees to better make their voices heard dispersal of Genève Aéroport departments and the management to have a clear understanding on the site. of issues affecting personnel. A staff committee can also be a very good communication channel, and in both directions: as much towards the top of the hierarchy as towards its base.”

33 Clients, suppliers and concessionaires Service quality as a strategic issue

Genève Aéroport maintains relationships with many partners. It must provide safe and efficient infrastructure. As a service provider, its economic and societal performance depends on the quality of its services for passengers, airlines and companies based on the airport site. It also conducts a procurement policy which integrates sustainable development into its processes.

34 35 Clients, suppliers and concessionaires Serving customers while always being focused on quality

In Genève Aéroport’s strategy, improv- Airport mobile version ing customer satisfaction is a priority. As a true service company, the organisa- Launched in 2012, the free and official GVApp (for smart- tion has strived for years to continually phones and digital tablets) was enhanced in 2013 to improve the quality of its services to pas- provide all necessary information to travellers and the sengers, airlines, visitors and companies people accompanying them. This includes airport access on site. information, flight data, interactive maps of the terminal and details of shopping. Awarded twice, GVApp was down- This value, supported by senior manage- loaded by more than 500,000 people at the end of 2013. ment, is included in its ‘customer service’ charter and is an aspect regarded as ‘one of Signage and information Genève Aéroport’s prominent values’. in the terminal The passenger at the heart As passengers need to quickly find the routes and information they want, the airport has made several of activities improvements. In 2013 the flight display panels were In response to the wish to place the passen- changed to make them more pleasant to read. ger at the heart of its concerns, all Genève By nature, an airport is a place where much visual infor - Aéroport staff receive training in custom- mation overlaps. To help passengers easily find the places er service, as do the vast majority of the they seek, in 2011 Genève Aéroport completely changed its employees at partner companies on the site. signage to make it more modern and clear. Entitled ‘Spirit’, this awareness aims to highlight the fundamental principles of a quality In addition, during the past year, a robot has appeared in welcome. the baggage reclaim hall to inform passengers and guide them to places in great demand such as bank, toilets, It is in this context that Genève Aéroport showers and the ticket-issuing machines for the free bus. determined its corporate objective 2012, asking its employees to devote three hours Finally, to help the foreign passenger arriving at Geneva (of their working time) to inform and assist and with questions about the airport, hotels, local trans- passengers in the terminal. As a result, more port or tourist sites, a Visitor’s Center has been established than 600 staff assumed the role of ‘Airport on the arrivals level. Angels’. Free services This ‘angel’ notion has been perpetuated, with auxiliaries now supporting employ - For several years Genève Aéroport has funded tickets ena- ees working in the terminal particularly to bling passengers arriving at Geneva to have free travel for inform passengers in busy periods. In 2014 80 minutes on Geneva bus, train and boat public trans - the company’s objective is once again dedi- port. Highly popular with passengers (Genève Aéroport cated to travellers, this time with employees provided 760,000 Unireso tickets in 2013), this service is meeting them in front of the terminal to part of the airport’s mobility policy (see page 62). guide and inform, while the works there Genève Aéroport passengers also benefit from a free wifi slightly complicate orientation. connection for an hour. Provided since 2009, this service has seen exponential growth, with over 2 million sessions and 46 million minutes used in 2013.

36 Actions for families Genève Aéroport features a children’s area supervised by an airport employee and open to passengers aged under five. Welcoming free of charge more than 8,500 children a year, this nursery has benefited from a major facelift and now sports new designs, colours 500,000 and toys. It also has a kitchenette, bathroom and rest area equipped with small beds. downloads of GVApp In addition to this area on the mezzanine space, a children’s corner with small tables and a few games can be found in the front pier. There are regular events for children and 760,000 families, in collaboration with the site’s retail- ers and conducted by Genève Aéroport. public transport tickets provided These have taken the shape of a drawing competition organised in summer 2012, by Genève Aéroport to passengers and a paper plane making workshop in summer 2013. 8,500 children and 7,400 travelling companions at the nursery

46.9 million minutes used via the airport’s free wifi

37 Clients, suppliers and concessionaires

Passengers with reduced mobility Security channels Genève Aéroport, through GVAssistance, provides assis- An essential element of a flight, the secu- tance for passengers with reduced mobility, from their rity channels must be able to provide a arrival and throughout their journey in the terminal. This fast, quality service. To make this time as service is provided free of charge, but must be request- comfortable as possible, Genève Aéroport ed at least 48 hours before departure. Various airport focuses on the reception at the checkpoints facilities have been adapted for people with reduced (through for example staff recruitment and mobility: there are modified parking places and call points awareness) and ensuring smooth proce- for support outside the terminal and in reception area and dures. The Centralised Security Control (CSC, boarding lounge locations. on the departures level) has been enhanced with additional screening equipment. During Accessibility and parking the training of security officers, empha- Easily accessible by public transport, the airport main- sis is placed on equal treatment of the tains an ongoing dialogue with Geneva Public Transport passengers regardless of their gender, (TPG) and Swiss Federal Railways (CFF) to ensure the best religion or origin. service, including early in the morning and late evening. Listening to airlines The viaduct and platforms maintenance and strengthening works in front of the terminal have rather disrupted airport Airlines expect an airport to be attentive and accessibility in recent years, but have been necessary due provide high-quality services at competitive to the age of the structures and their signs of wear. prices to their joint customers, passengers. Genève Aéroport meets these expectations The airport’s car parks have been the subject of several through dialogue and exchange at regular developments. Firstly, in 2012 Genève Aéroport bought a meetings. The airport has also included in its Parking Foundation car park, enabling it to gain a thou- charter its commitment ‘to establish optimal sand places and which is highly significant for an airport operating conditions’ and ‘invest in facilities suffering from an undersupply of parking; next, it has and equipment that match the expectations equipped all its car parks with a management system that of air transport operators’. facilitates payment by card; and finally, the resaPark web- based parking reservation service has been expanded with Airlines are consulted during the selection of an Economy offer, in addition to Premium. aviation concessionaires.

38 Competitive fees Tariff negotiation with the airlines was com - pleted in 2013, and took effect on 1 April 2014. Associated revenues will be used to make up part of the aviation deficit and will enable Genève Aéroport to continue renovating its facilities. In addition, noise charges have been renegotiated to take into account changes to aircraft technology and maintain the incentive effect (this point is developed on page 58). It is worth noting that the new aviation charges remain competitive in international terms.

In addition to the elements for passengers described above, which meet a good part of airlines’ expectations, the airport provides support with the launch of services to new destinations, such as organising joint events, advertisements and making available existing communication tools. This secures the loyalty of airlines present at Geneva and further assists Geneva-based airlines.

Enhanced quality approach

To monitor customer satisfaction and then take the necessary corrective measures, Genève Aéroport has carried out many 57 airlines satisfaction surveys over the years. In 2013 the airport further strengthened its (41 European and quality approach, by going from around 5,000 passenger interviews in 2012 to 16 non-European) over 7,000 in 2013. Genève Aéroport has also extended its system to continually monitor the sat - Operational efficiency isfaction of people using its facilities and to take immediate corrective action Genève Aéroport has created and developed if required. After successful testing to an ‘airport steering’. This airport operations gather user-feedback on the cleanliness of coordination centre aims to ensure and the toilets, it has installed ‘smiley boxes’ in maximise functional punctuality, fluidity and various places in the terminal, including at efficiency, as well as the working capacity security. of the airport. To further improve these key points, in 2013 this control centre was pro- In 2013, users submitted 1.5 million real- gressively opened to third-party companies time evaluations and showed good levels to include the airport’s main operational of satisfaction. entities.

39 Clients, suppliers and concessionaires Ensuring a safety culture

General safety tops the airport’s list of priorities. This means that a high level of safety at all active on-site Surveillance cameras businesses is one of the pillars of safe, efficient and effective aviation operations. Safety is also one of the To contribute to strong site security, main expectations of the airport’s clients. numerous surveillance cameras can be found at the airport, and particularly in In this context, Genève Aéroport seeks to create a true the main terminal. safety culture by: increasing employee awareness; devel- As an autonomous public organisation, oping appropriate procedures and structures; organising Genève Aéroport is subject to the Geneva regular exercises; and recruiting specialists to manage Act (of 9 October 2008) on public specific themes such as fire safety and safety at work. information, access to documents and Finally, Genève Aéroport has its own safety service. The personal data protection (LIPAD). To do Airport Safety Service (SSA) ensures safety on the airport this, the airport has been validated by site 24 hours a day, 365 days a year, thanks especially to the cantonal clerk for data protection and around 100 professional aircraft firefighters. To make sure procedural transparency, with the aim of the SSA is operating efficiently, the Federal Office of Civil managing, in accordance with its legal Aviation conducts regular unannounced tests, including on obligations, all surveillance cameras on its response time. the airport site. Emergency plan and business continuity plan Defibrillators In 2012 and 2013, particular emphasis was placed on the Genève Aéroport has installed 25 defi- new airport emergency plan, PUR-GA. This conduct and brillators in various parts of the airport. management tool enables the handling of all situations To enable employees to familiarise them- of degraded operations, and came into force in July 2013. selves with these life-saving devices, the The plan aims to allow Genève Aéroport to manage all airport has organised first-aid courses for degraded-operations events, major incidents and emer- all its staff. gency situations, based on structured documentation, standard procedures and using a process of standardised operational conduct. It is accompanied by a business continuity plan which enables Genève Aéroport to carry on functioning despite ongoing performance and services disruption, even if in a reduced mode.

40 Maintaining quality relationships with its site partners

The airport site has around 200 com- facilities. The great diversity of the Geneva air network, panies and entities, the latter including and its growth over recent years, have assisted with the police, customs, air navigation and mete- development of their activities. orological services. Genève Aéroport These providers — who do not pay for access to the maintains regular contact with most of Genève Aéroport market — have handling contracts set up these on themes both specific (such as by the airlines. The airport authority does not intervene operations, safety, security, environment in the negotiations between the two parties, but requires and social relations) and general. In addi- compliance with a number of clauses (see below). tion to meetings and sessions, the airport authority has developed an extranet to Protection of workers improve the exchange of information with its airport-site partners. Genève Aéroport requires all companies with an operating concession, as well as those participating in tenders, to comply with worker-protection regula- Dynamic commercial policy tions. Companies must therefore either be bound by a Genève Aéroport’s commercial conces - collective labour agreement (CCT) applicable in Geneva, sions department works closely with the or have signed with the Cantonal Labour Inspection and airport site’s commercial outlets, bilateral- Relations Office (OCIRT) a commitment to comply with its ly or through their umbrella organisation, professional practices in force in the canton. A systemat- Aulca (association of users of airport com- ic monitoring of related certificates is performed at each mercial premises). The aim is to provide a tender, whether for the conclusion of an operating conces- broad range of products and services that sion agreement or for a contract. meets clients’ various expectations, both in terms of price and positioning. Together they also carry out many activities throughout the year and consult each other for the renovation of outlets. In addition they have developed a new campaign of corporate communication to expand their digital presence and take action targeted at Chinese companies and Russian clients. This dynamic commer- Around cial policy increased the turnover of shops on the site and restaurants by 4% in 2013, 4.4% in 2012 200 and 2.8% in 2011. Aviation concessions Concession activities are included in the 80 shops and restaurants European directive and are concerned with the providers of ground services. Genève Aéroport’s role is to make these ground support providers available to the airline users. It supplies them with facilities adapted 14,000 to their needs, works closely with them and involves them in the planning of changes to square metres of retail space

41 Strengthened clauses “Communication Concerning the protection of worker rights on the airport site, in 2013 Genève Aéroport gateway” strengthened the clauses in commercial concessions and proceeded with all such concession-holding companies to the systematic monitoring of collective labour agreement application in collaboration with the authority. In this regard, Genève Aéroport can at any time require updated certificates proving concessionaires’ and contractors’ social and fiscal integrity. If there is any doubt, it can ask for explana- tions or appropriate documents to show that measures relating to its staff working con- Florence Clavier ditions are respected. In addition, Genève President of the Airline Operators Aéroport reserves the right to denounce Committee the concessionaire or contractor to relevant bodies and authorities if it, after a warning Besides the many bilateral meetings between the air- from Genève Aéroport, does not comply lines and the airport, meetings are held 12 times a year with its obligations to its staff. between the airport and the AOC (Airline Operators Committee). Involving around 30 airlines present at For its part, OCIRT has established practic- Geneva and the two handling agents on site, the AOC es in ground handling for airlines (UASCA is chaired by Florence Clavier, also Airport Services 2013), which apply to all companies provid- Manager at Emirates. ing services to airlines. UASCA 2013 came into force on 1 November 2013. “This organisation serves as a communication Additionally, during spring 2014, the Genève gateway. It is a place for exchanging information Aéroport management, under the aegis of and views between the airport authority and the the President and his board of directors, airlines. For us, station managers, it is very impor- organised meetings bringing together the tant to be informed of changes as early as possible,” companies operating on the airport site, says someone elected by her peers to the position in their employees and unions to promote December 2013, and who believes that this function dialogue between the various stakeholders should not remain occupied too long by the same concerned and contribute to a good social person. “The AOC allows the sharing of problems climate. that airlines could meet, and to find, with the airport, solutions that are satisfactory to all – since, in the Environmental policy end, the objectives of the airport and the AOC are the same.” As Florence Clavier explains at www.aoc-gva.ch, With regard to environmental policy, the con- “Our goal is to attain and maintain the highest stand- cessionaire and contractor agree to adhere ards of safety and service quality.” to the environmental requirements communicated by Genève Aéroport. In this way it meets the environmental directives for services provided on the Geneva airport site. The concessionaire and the contractor under- take to inform the airport authority of their respective environmental strategies, particularly for recycling and waste management.

42 Clients, suppliers and concessionaires Conducting a responsible procurement policy

Each year Genève Aéroport carries out Procurement policy integrating a large volume of purchases and has sustainable development almost 2,000 suppliers. In this context, it is essential that the airport constant- The airport has developed a procurement policy in order ly ensures a good use of its resources, to establish a structure and process for all purchases. the maintenance of its financial health Published in May 2014, this policy, defined and implement- and compliance with public procurement ed by Genève Aéroport’s senior management, aims in directives. It also aims to integrate sus- particular to control risks associated with purchasing, take tainable development in its procurement into account the full lifecycle cost of the product and process. improve traceability. The new procurement policy also specifies elements considered important, such as respect Companies signing a contract with Genève for ethical rules and the implementation of the three Aéroport should in particular respect its pillars of sustainable development at every stage of the terms and conditions. The latter – published purchasing process. on the airport website – notably contain Arising from this wish for increased standardisation, two rules on compliance with collective labour major objectives were set for 2014 and 2015: systematiz- agreements, health and safety at work, and ing the reception of purchases , and providing full training the environment. Genève Aéroport also to the staff most involved in the purchasing process. increasingly assesses tenders according to environmental criteria (environmental certi- Supplier ethics fications, environmental quality of products Public procurement directives entail in particular that any or services, etc) and social criteria (eg, com- company submitting a tender complies with the require- panies providing training). ments of the Cantonal labour inspection office (OCIRT). A contractor must be able to demonstrate that it is up to Action plans date with its insurance and social contributions; and that Due to the amounts involved, purchases are it is bound by a collective labour agreement applicable in subject to public procurement rules. Genève Geneva or that it adheres to industry practices in force in Aéroport therefore decided to formalise its the canton. approach by publishing a directive on public Genève Aéroport also conducts regular checks to ensure procurement in 2012. This aims to provide that suppliers comply with practices dictated by OCIRT. details on the procurement process, and its basic principles such as ethics and equality of treatment. Project managers were also trained on public procurement directives . Continuing its path towards a consolidation of its good practices, in 2013 the airport authority recruited a procurement manager, responsible for further harmonising pur - 1,931 suppliers chasing practices. purchase 6,535 requests

43 44 Civil society Contributing to the development of the region

Around 10,000 people work on the airport site, to which are added the many jobs indirectly related to the airport’s activity. Genève Aéroport has a major role in ensuring the region’s economic, tourism and diplomatic strength. The airport actively supports numerous projects, events and organisations. It also maintains a dialogue with civil society, and particularly with neighbouring municipalities.

45 Civil society Promoting the influence of the region

The airport actively contributes to the creation of Creation of added value value for the region. The latter needs an efficient There is also a substantial contribution in airport due to its socio-economic characteristics. As terms of added value. According to the some examples: more than 3,000 multinational com- study cited above, the sum of the airport’s panies are located on the shores of Lake Geneva; direct, indirect, induced and catalytic effects around two-thirds of nights spent in Geneva hotels equates to 7.2 billion francs. are by clients who have travelled to Geneva by air; and over 180,000 delegates from other countries come Genève Aéroport’s 132 direct destina- to Geneva each year as part of diplomatic activities. tions contribute to the strength of the The region is also highly cosmopolitan, its inhabitants economy. They make the region attrac- including people from over 180 nations and who rely tive, companies being able to stay close to largely on air links to remain close to their families their foreign subsidiaries or clients. This back home. comprehensive network also strengthens Geneva’s international influence, facilitat- The airport’s activity therefore has a direct impact on ing the arrival of participants in the many the development of the economy and the lifestyle of the ministerial conferences held around Lake region. This is especially as the airport truly meets the Geneva. In this regard Genève Aéroport region’s needs: only about 5% of its passengers are in has another important role, carrying out transit, the other 95% using Genève Aéroport as a point around 4,000 reception operations a year. of departure or arrival in their journey. Its dedicated department freely provides a formal welcome notably to heads of state, Impact on employment ministers and the directors of international organisations. The airport provides employment to around 10,000 people, through some 200 different companies, Finally, the airport actively supports the and including Genève Aéroport (which at the end of 2013 tourism sector both in French-speaking had 900 employees). This almost town-like size makes it Switzerland and in France. one of the region’s main centres of employment. These multiple and substantial contribu- But its impact goes far beyond the site itself. The airport tions to the economy explain why many actually provides work for many companies in the region, international organisations, companies, whether as equipment suppliers, service providers or business associations and the tourism sector agents which have won a tender to carry out part of the regularly call for more direct flights, a fun- major works undertaken by the airport. These works have damental factor for the attractiveness of the required almost CHF 300 million of investment over the region. last three years (2011-2013), a cost fully met by Genève It should lastly be remembered that in terms Aéroport without recourse to public finance. of public finances, Genève Aéroport plays Taking into account indirect employment, induced a significant role. Between 2011 and 2013, employment (from spending by employees of the aviation it paid the State of Geneva CHF 110 million industry) and catalytic employment (notably from spend- thanks to its profitability. To this is added the ing by foreign passengers in Switzerland and the benefits various payments for services provided by from having a developed international network), around the canton (such as certain police tasks) and 44,000 jobs are linked to the activity of the airport. retrocession (surface rights). This figure comes from a study by the research and con- sultancy company Infras, published in June 2011.

46 “An essential part of the diplomatic place” Reasons for travel Particularly in Geneva: the largest proportion of passengers are travelling for professional reasons (almost 40%, according to passenger surveys conducted throughout the year), reflecting the highly international side of the regional economy. It is also as much local people going abroad as business people from other countries coming to the region (80% of nights in Geneva are by business customers, according to Geneva Tourism and Conventions). The second largest category is passengers travelling for reasons related to tourism (around 35%). This is followed by those who use Genève Aéroport to visit Amadeo Perez their family, relatives and friends (around 25%). Swiss ambassador to international Apart from these categories, it should also be noted organisations that the airport is regularly used by doctors taking Responsible for the host state division of the Permanent an organ abroad and immediately repatriating it for Mission of Switzerland to the United Nations Office and transplant. In addition it is used daily for medical and other international organisations in Geneva, Ambassador ambulance flights (more than 1,200 a year). Amadeo Perez is in charge of personifying and perpetu- ating the long tradition of welcome that Switzerland has Promoting the image developed at Geneva. The canton’s international destiny Genève Aéroport freely offers international organ- is closely linked to the presence of its airport. isations and Tourism Switzerland the exterior spaces on its apron buses. These organisations can therefore Amadeo Perez says: “For a diplomat, the first image of adorn the buses with their colours and so promote the the country in which he or she arrives, is the airport. country’s image and Geneva International. Indeed, this In this, Geneva has a remarkable advantage because is often the first thing passengers see when arriving in of the quality of the airport’s ‘protocol’ service, Switzerland, and the last they retain before they leave. recognised and appreciated by its users, as well as the proximity between the airport and organisations. Imagine New York, where the distance between the airport and the United Nations equates to a journey from Geneva to Montreux. Genève Aéroport is therefore an essential part of the Geneva diplomatic place.”

The sector is of an importance but whose scale is not always felt. Amadeo Perez continues: “With some 2,800 meetings organised each year at Geneva, a number of which are major international conferences, Geneva welcomes an average of 180,000 delegates a year, which is more than in New York. This is explained by the fact that the canton hosts a headquarters of the United Nations, World Trade Organization, Conference on Disarmament and around 35 international organisations. Today more than 170 countries and some 250 missions are represented at Geneva.”

47 Civil society Support and contributions of various kinds

Humanitarian actions Genève Aéroport’s Humanitarian flights operated by NGOs (such as the four areas of sponsorship International Committee of the Red Cross) depart regularly from Genève Aéroport. These carry mainly logistical (vehicles, hoists, water pumps etc), medical (medicines, Sport dressings, care equipment etc) and emergency (emer - gency hospital structures etc) equipment to assist people Culture affected by crisis or war. Over recent years hundreds of tonnes of goods have been sent, particularly to Haiti, Syria, Tourism Libya, South Sudan and the Central African Republic. For such flights, Genève Aéroport waives its airport charges Humanitarian and facilitates the implementation of these operations. In addition, Genève Aéroport freely provides Red Cross Geneva with several locations for the organisation’s collection boxes. Placed at the airport – the arrival point Geographical distribution for many foreigners – they are a symbol to remind people that Geneva is the birthplace of the Red Cross. These col- of sponsorship lection boxes raised more than CHF 46,000 in 2013 and around CHF 40,000 both in 2011 and in 2012. Finally, Genève Aéroport supports collections organised for the benefit of people affected by crisis. Local Services to the population Geneva Employees of the Airport Safety Service (SSA) are regularly present at the region’s sporting events and festivals Switzerland-France to provide a rescue service and medical team, as well as logistics. Between 2011 and 2013, they were notably involved in each Lake Parade, Geneva Festival closing fire- works, and Christmas Cup. In addition, twice a year since 2011, Genève Aéroport has Key commitments offered part of its charter terminal to enable the Blood > Sport Lions de Genève, Genève Servette Hockey Club, all Transfusion Centre to install its equipment and take blood the nearby football teams, Team Genève, Geneva Regatta from airport-site staff, as well as employees and residents Training Centre of the region. As hospitals are particularly short of blood in summer and before Christmas, these days take place in > Culture Carouge Theatre, Meyrin Forum, Z’amis of the August and late November. OSR (Orchestra of French-speaking Switzerland), Chamber of Geneva Orchestra, NIFFF (Neuchâtel International Fantastic Film Festival), Annecy International Animation Film Festival, Caribana Festival etc. > Tourism, economic Forum des 100, Geneva Festival, Versoix Chocolate Festival, Passenger Terminal Expo > Charity Various gifts, Red Cross Geneva, Terre des Hommes

48 Sponsorship Awareness of counterfeits Genève Aéroport has a policy of active On a few occasions Genève Aéroport has sponsorship, with numerous support actions supported the action of the public welfare in the four areas of activity defined in its organisation STOP PIRACY, which aims to charter. These are namely sport, culture, educate passengers of the consequences economy and tourism, but also social, of buying and consuming counterfeit goods. charity and the environment. The airport An information stand set up on the airport’s has divided its activities among neighbour- departures level has enabled the organisa- ing municipalities, the canton of Geneva tion to conduct summer-holidays period and its catchment area which includes all information campaigns on this economic of French-speaking Switzerland and the and social scourge. neighbouring part of France. Through sponsorship, Genève Aéroport therefore aims to maintain and develop its business relationships, strengthen its image and demonstrate its responsibility to society by supporting humanitarian, social and environmental actions. In all, Genève Aéroport devotes a budget Over 7 tonnes of food of over CHF 800,000 to sponsorship. The products redistributed selection of supported projects is done by an ad hoc committee according to objective Genève Aéroport has developed several criteria in line with principles set out in its partnerships with charity organisations sponsorship policy. active in sustainable development to find new channels for its recyclable waste. Support for organisations Since 2011 the Partage organisation has Outside its sponsorship approach, Genève collected unsold but still consumable Aéroport provides other types of assis - foodstuffs at various sales outlets in the tance. It is therefore one of the promoters of terminal. It then redistributes them to Genilem Vaud-Genève, a non-profit organi- organisations and social services that sation whose aim is to increase start-ups’ assist people in need. This organisation chances of success, and so contribute to is active in occupational reintegration by the renewal of the Swiss economy. Genève engaging people in solidarity employment, Aéroport is involved in financial terms, but and uses electric scooters to transport also in time, one of its senior managers goods. chairing its selection committee.

49 Civil society Dialogue with local residents and various audiences

To have a dialogue with various sections of society, In all, 602 staff participated in one of the Genève Aéroport organises numerous presentations 48 proposed projects. The equivalent of and visits, especially with businesses, government 300 days of work enabled organisations and departments and the political world. municipalities to perform tasks they could not do otherwise. Its managers therefore regularly meet the members of In 2012, Genève Aéroport also encouraged the executives of neighbouring municipalities, and have corporate volunteering, although on a organised visits for several local councils. smaller scale. In addition it should be noted Genève Aéroport also maintains relations with the main that it is continuing its action on donating local residents’ association and environmental protection blood, initiated in 2011 as part of its corpo- organisations. Four times a year a further meeting is held rate objective (see page 48). with neighbouring municipalities and organisations as part of the Consultative commission for action to combat the Exchanges with young people troublesome effects of aviation traffic(see box on page 55 The airport provides many visits to its about the consultative commission). facilities, particularly to schools (around 100 a year, mainly from French-speaking Environmental information room for Switzerland, but sometimes also from residents neighbouring France and German-speaking Switzerland) and organisations looking after Genève Aéroport aims to have a transparent dialogue young people in summer (such as Passeport- with the region’s inhabitants. It therefore publishes various Vacances). Presentations on specific topics statistics, including on aircraft night movements, on its are also conducted regularly, especially for website and answers all questions it is asked. teenagers and young adults. Measures are The airport has a specific room for its neighbours, opened also underway to enable young people to in autumn 2010, which is a place of information and become special airport interlocutors. exchange. Its role is to inform local residents of Genève Aéroport’s actions in its environmental policy. This space Dialogue with IATA also lends itself to the organisation of discussion forums, The International Air Transport Association especially between aviation industry partners, necessary brings together 240 airlines and so repre- for defining joint actions to benefit the environment and sents 84% of air traffic. IATA has one of its local residents. two headquarters in Geneva, in a building Genève Aéroport is also involved in the actions taken by next to the airport. Genève Aéroport and the neighbouring municipalities. In 2013 it participated in IATA maintain an ongoing dialogue on many the first Meyrin Economic Forum (the ‘MEF’) by taking a issues, particularly best practice and envi- stand, which enabled it to meet people and chat with local ronmental policy. residents. Corporate volunteering In 2011, Genève Aéroport gave 2,400 hours to the community. As part of its corporate objective, it permitted all its staff to spend four hours on a social or environmental project, mainly in the municipalities near the airport. This is a way to give back to the community and get closer to it, while strengthening team spirit.

50 Soundproofing neighbouring homes

Genève Aéroport has for years maintained a dialogue with the owners of buildings and homes situated near the airport as part of its soundproofing programme in neighbouring municipalities. Having focused its efforts on Geneva, in 2010 it began a close collaboration with the town of Ferney- Voltaire, which led to soundproofing works in 2013. To date, almost 3,000 homes have been soundproofed at a total cost of around CHF 44 million. This is fully borne by Genève Aéroport, which will continue its action in the coming years in both Switzerland and France. It is worth noting that such works have positive side effects: the replacement of windows (especially) at the same time improves thermal insulation, so substan-

tially reducing emissions of CO2. In general,

it is considered that CO 2 emissions are reduced by around a tonne a year for each soundproofed home.

Homes soundproofed (cumulative since 2003)

Years 2011 2012 2013

Homes soundproofed [no.] 2,015 2,552 2,782

Amounts invested by the airport CHF 35m 41m 44m for soundproofing per year

51 Environmental management Continually improving environmental performance

Genève Aéroport implements an environmental policy to limit the ecological footprint of airport activities and air traffic, and to integrate the environmental dimension in all projects. It takes measures against noise and on air quality, resources consumption, energy management, waste and natural environments. It invests significant amounts to help the environment and local residents.

52 53 Environmental management Environmental management system

In all its activity, which should contribute to the development of socio-economic and cultural life, Genève Aéroport takes into account the wider interests of the country, the canton and the region it serves, as well as objectives for environmental protection. In this context, Genève Aéroport implements an environmental policy whose aims are to prevent and limit the environmental impact of aviation and airport activities, as well as to integrate the environmental dimension in all projects (specifications, calls to tender, etc). To ensure this project’s success, Genève Aéroport involves and motivates staff to play an active role in limiting environmental impacts and practises a policy of active cooperation with its partners. Investments and expenditure CHF To continually improve its environmental performance, 2011-2013 Genève Aéroport pursues three-year and annual goals in each area. The latter are discussed with the consultative Noise abatement 20.2 million commission for action to combat the troublesome effects > soundproofing in Switzerland 16.5 million of aviation traffic (the consultative commission). > soundproofing in France 1.9 million In many respects Genève Aéroport applies the principle > other noise mitigation projects 1.8 million of polluter-pays. In particular, environmental charges on noise and gaseous emissions are levied on airlines based Energy management 7.1 million on the performance of their aircraft. The proceeds go into > solar panels 5.8 million a fund that finances most of the safeguards for the envi- > aircraft ground energy supply 1.3 million ronment and local residents. systems Substantial investments to help Mobility plan 6.0 million the environment and local residents > shuttles, personal grants 4.2 million From 2011 to 2013, Genève Aéroport invested 34 million > passenger public transport tickets 1.8 million francs for the protection of the environment and local res- Waste management (removal and treatment, 2.4 million idents. At 20 million francs, the soundproofing of homes excluding works site waste) in Switzerland and France is the largest item of expendi- Air quality 270,000 ture. Spending on the mobility plan amounted to 6 million (measuring instruments and participation in francs. Finally, Genève Aéroport has invested 5.8 million the purchase of eco-friendly vehicles) francs in the purchase of solar panels and 1.3 million francs Water management (studies) 260,000 in aircraft energy-supply facilities. Details of expenditure by area are shown in the table on Protection of natural environments, soil 100,000 the right. monitoring and prevention of major risks (plant inventory, management of neophytes, various studies)

Environmental management 90,000 (publications and certifications)

TOTAL 34.1 million

54 “The consultative commission deals with matters of broad interest”

Robert Beffa President of the commission

The consultative commission for action to combat the troublesome effects of aviation traffic aims to enable information exchange and the necessary coordination between Genève Aéroport, the authorities of neighbouring communes, residents’ and environmental organisations, and the airlines. Meeting four times a year, the committee advises on environmental actions implemented as part of Genève Aéroport’s environmental management system and notifies on the use of environmental fund. The minutes of meetings are available on Genève Aéroport’s website.

Robert Beffa, acoustics architect and professor of acoustics at hepia (Geneva University of Landscaping, Engineering and Architecture) and member of the commission since 1994, was elected in June 2014 as its president.

He says: “The consultative commission meetings offer the opportunity to deal with matters of broad interest such as night flights and changing noise levels for Genève Aéroport’s neighbouring residents. Involving all parties concerned, they clarify to help ease the inevitable tensions over the airport’s night-time operation. There is always a way to do better and no result can be satisfactory without some consensus being reached. The consultative commission will aim to optimise proposals for environmental improvement, taking into account everyone’s opinion and achieving a balance of the various interests at stake.”

As an example, Mr Beffa cites runway-related projects that optimise operations, improve safety for Genève Aéroport, lessen noise disturbance for some local residents and reduce aircraft taxiing. This last point in turn enables airlines to cut kerosene consumption and gaseous emissions into the environment.

55 Environmental management Noise abatement

Various ways to mitigate noise are used. In particular In applying the ICAO (International Civil the airport encourages airlines to operate at Geneva Aviation Organization) balanced-approach with efficient aircraft. The most modern aircraft emit concept to noise management, strategic up to 100 times less than those built in the 1970s. objectives and action plans are organised around the following four elements:

Different sources of noise 1. reduction of noise at source Aircraft movements and activities at the airport (ground 2. land-use planning and management noise) are the main sources of noise pollution. Aircraft 3. noise abatement operational procedures noise is directly related to the type of engine used and, during the approach, to parameters derived from the air- 4. operating restrictions on aircraft craft’s aerodynamics. The most modern aircrafts emit up to 100 times less than those built in the 1970s. The actions aim primarily to accurately Ground noise sources include aircraft taxiing, aircraft quantify noise by measurement and cal- auxiliary power units (APU), vehicular traffic on the site, culation, and then to contain the noise by engine testing, maintenance workshops and possible con- actions consistent with the strategic objec- struction works. tives of adapting airport infrastructure to future demand. During the night-time period There are legal requirements (limits) for both air traffic (after 22:00), the benefit of a new flight is and ground noise. Additional constraints from cantonal to be considered against its contribution to and federal authorities may complement these limits on a greater noise in this sensitive period. project-specific basis. Night-time noise is considered carefully by the authorities, airport operator and airlines. Measures are also implemented to protect concerned neighbors (see p.51, soundproof- The concept of balanced approach ing programme). The different means of noise mitigation are technologi- In parallel, a significant effort is made to cal evolution, the implementation of effective procedures ensure effective communication with local for managing air traffic, careful use and planning of aero- residents. This includes the publication of dromes, and the application of economic incentives. statistics, presentations to municipalities, managing complaints and responding to requests for information. More generally, it is important to balance interests between noise and the other nuisances of air transport (in terms of impact on the environment and health) with the benefits of air transport to and from Geneva (in terms of jobs and economic contribution, see p. 46).

56 Measuring and identifying the source of noise Number of people exposed to noise Genève Aéroport is equipped with an auto- matic aircraft noise measurement and To assess the noise impact of air traffic, it is necessary to link identification system (MIABA). Based on a aircraft noise immission with the number of people exposed to a network of 15 fixed microphone stations level of noise disturbance exceeding the exposure limit values installed in municipalities close to the airport (VLI). Noise does not actually have the same impact if it arrives on and connected to air navigation services the lake or in an urban area. Around 20,000 people live on plots radars, the system can record and analyse exposed to noise disturbance. Between 2010 and 2013, the number aircraft flight paths, and identify the aero- of residents exposed to aircraft noise remained stable despite 6% nautical origins of sound events. Its practical more traffic, demonstrating the airport’s efforts to reduce the noise applications are monitoring procedural com- impact of air traffic. pliance, support for studies and dealing with complaints and requests for information. 2010 2011 2012 2013 Number of people exposed to 21,988 18,807 19,594 19,601 Determining local residents’ a level of noise disturbance > VLI exposure to noise Number of movements 177,400 189,121 192,944 188,768 Under the provisions of the law on environ- (landings + takeoffs) mental protection and the ordinance on protection against noise (OPB), aircraft noise exposure on the area near Genève Aéroport is calculated. Each year these calculations are performed by the Federal Materials Testing and Research Laboratory (EMPA) Noise footprint of air traffic in accordance with methods set out by the Federal Office for the Environment. The The air traffic noise footprint allows monitoring the associated noise footprint of air traffic is represented by changes to noise immissions. It is based on the level of noise noise exposure contours, according to OPB disturbance (Lr) and the time periods specified in the law. This limit values and levels of sensitivity assigned indicator represents the area in square kilometres where the to areas by the cantonal authorities. By com- level of noise disturbance exceeds the exposure limit values paring the extent of the contours and the (VLI) applicable to residential areas (sensitivity to DS II noise). number of residents exposed to a fixed level Exposure after 23:00 has dropped significantly, due in particular of noise through different years, it is possible to fewer delays and the awareness of airlines, which are asked to assess changes to noise levels due to air to plan night flights carefully. However, this improvement has traffic. increased traffic between 22:00 and 23:00. For the daytime period (06:00-22:00), the change in the area is essentially a Ground noise can be likened to the noise reflection of increased overall traffic. caused by industrial and craft facilities. Genève Aéroport is therefore establishing a noise-exposure model for all the airport’s Areas (km2) for which the level of noise ground activities. This will ascertain average disturbance (Lr) > VLI DSII* annual ground airport noise exposure in the residential areas near the airport. 2010 2011 2012 2103 06:00-22:00 — Lr > 60 dB(A) 13.9 14.9 15.0 15.3 22:00-23:00 — Lr > 55 dB(A) 20.3 25.0 26.2 27.4 23:00-24:00 — Lr > 50 dB(A) 32.9 16.7 17.1 17.6

* Noise exposure limit values applicable to residential areas (DS II) according to OPB annex 5

57 Environmental management

Incentive system Night-time movements To encourage airlines to operate at Geneva with the A night-time curfew is in force between mid- most modern, quietest aircraft, Genève Aéroport levies night and 06:00 to reduce the disturbance a specific fee whose amount is linked to aircraft acous - caused by aircraft overflights during the tical performance. An additional and progressive fee is night. From 22:00, non-commercial flights also charged for departures after 22:00. This fee aims to and the noisiest aircraft cannot take off or encourage airlines to plan the fewest possible flights from land at Geneva. Finally, only aircraft with the Geneva after this time. Currently no scheduled service is best acoustical performance can take off timetabled after 22:00. using the KONIL procedure above the Gex In 2013 more than 90% of aircraft were in the noise region. class containing the quietest types, reflecting the airlines’ The noisiest aircraft are prohibited at efforts to renew their fleets and operate modern aircraft. Genève Aéroport, except for medical flights, To maintain the incentive effect of the noise charge, the state flights and other emergencies. classification is reviewed periodically to take into account changes in technology. A new update of noise classifi - cation and charges was introduced on 1 April 2014, after negotiations with airlines on all airport charges. Reduced-noise flight procedures Airlines comply with optimised noise abatement procedures, which take into account the location of areas of high population and the topography of the Geneva basin. At Geneva, departures are carried out with a maximum rate of climb to separate the source of noise from the ground as quickly as possible. For arrivals, aircraft perform a continuous descent approach to avoid noisy aircraft leveling phases. The recordings of the aircraft noise measurement and identification system enable the questioning of pilots taking an unusual flight path. It may happen that aircraft are flying over areas not usually flown over. In most cases, these paths are followed on the specific request of air navigation services or in the event of an aborted landing.

Fleet distribution by noise class

Aircraft operating at Geneva are listed in classes according to their Jet engine noise classes noise level (four classes for propeller aircraft and five classes for jets). These classifications are periodically reviewed to take into account 2011 2014* technological change and fleet renewal. Class I and II 0.5% 3.0% The distribution of movements by the different noise classes is an Class III 1.7% 7.9% indicator of the technical and acoustical performance of aircraft. Class I includes the noisiest jet aircrafts, and class V those with the best acous- Class IV 3.8% 69.0% tical performance. The new classification came into force on 1 April 2014, Class V 94.0% 20.1% maintaining the fee’s incentive effect.

* Period April-July 2014 (new aircraft classification since 1 April 2014)

Night-time movements

Less than 5% of annual movements are operated after 22:00. This figure has not significantly increased for several years. The increase in 2013 in the number of noc- turnal movements, when compared with total traffic, is mainly due to landings (less noisy than takeoffs), while the number of takeoffs is down. Between 00:30 and 06:00, only specific urgent movements are allowed, such as state flights (transporting the head of state), medical flights (notably for the transport of organs) and special flights authorised by the Federal Office of Civil Aviation (humanitarian flights, air traffic control instrument calibration, etc). In addition to these turnal movements. In 2013 it allowed four movements not subject to any restriction by their nature, such flights. the aerodrome operator has the right to authorise com- Movements made between 00:30 and mercial flights after 00:30 in exceptional and unforeseen 06:00 account for less than two per thou- circumstances, in accordance with the regulations on noc- sand of total annual flights.

Breakdown of movements by day and night

100 % Day 90 % 2013 - 95.1 % 80 % 2012 - 95.5 % 2011 - 95.6 % 70 % 60 % 50 % 40 % 30 % 2011 - 4.4 % 2012 - 4.5 % 20 % 2013 - 4.9 % 10 % Night

12:00 13:00 14:00 15:00 16:00 17:00 18:00 19:00 20:00 21:00 22:00 23:00 00:00 1:00 2:00 3:00 4:00 5:00 6:00 7:00 8:00 9:0010:00 11:00 12:00

Breakdown of movements during the night

2011 2012 2013

Movements % Movements % Movements % Total night 8,272 4.4% 8,707 4.5% 9,188 4.9%

22:00 — 22:59 6,391 3.4% 6,799 3.5% 7,208 3.8%

23:00 — 23:59 1,726 0.9% 1,778 0.9% 1,775 1.0%

00:00 — 05:59 155 0.1% 130 0.1% 205 0.1%

59 Reducing ground noise Number and distribution of engine tests Other procedures or operational restrictions Power engine run-ups are a significant source of noise emissions are designed to reduce noise emitted on the due to their duration and/or high level of noise produced. Idle ground. These include prohibiting the use of run-ups and leaking checks are conducted at minimum power, thrust-reversers on landing (except for oper- while in power tests the engines are operated at more than 70% ational or emergency reasons), limiting the and sometimes up to takeoff power. The number of engine tests use of onboard auxiliary power units (APU), remains stable year on year. There has been a slight reduction in the night-time closure of the northern power tests. The use of more modern aircraft, which require less apron, and limiting the periods for aircraft heavy maintenance, partly explains this observation. engine testing. A specific noise abatement facility reduces noise emissions from engine power run-up performed by aircraft with wingspans below 20 metres. The construction of an additional, dedicated run-up facility for aircraft with wingspans up to 40 metres, covering most aircraft types operating at Geneva, is planned for 2015. This facility will significantly reduce the noise impact of engine tests for such aircraft. Today these tests, which 2011 2012 2013 are necessary to ensure aircraft safety particularly after an engine service or repair, are Engine tests — total number 2,820 2,857 2,862 performed outdoors. > With power 690 676 563

> At idle 1,761 1,785 1,854

> Sealing test 369 396 445

Number of complaints from residents

Airport-residents relationship quality is monitored using as an indicator the annual number of complaints and complainants. Over the period 2011-2013, 2011 2012 2013 the number of complaints fell from an average of five Complaints 61 44 37 a month to three a month and the number of com - plainants halved. This downward trend in the annual Complainants 44 37 23 number of complaints reflects Genève Aéroport’s and operators’ efforts to reduce the nuisances associated Change in complaints compared + 11% —20% —33% with VFR (visual flight rules) flights, notably those of with 2010 helicopters, and to comply with the night curfew.

60 Environmental management Air quality and climate change

Each year, new aircraft parking positions are equipped with fixed power supply The objectives set for 2016 are: systems. Accessibility to the airport by > reduce greenhouse gas emissions public transport is continually improved, to 10.5 kgeq.CO /TU* enabling 37% of site staff and 45% of air 2 passengers to use a sustainable mode of > increase the employee sustainable modal transport. These efforts, combined with share to 40% many others, have permitted the granting > increase the passenger sustainable modal and then the renewal of Airport Carbon share to 45% Accreditation (ACA). > raise airport bus service capacity to 120,000 places/day Four sources of gaseous > equip 6 aircraft parking positions emissions with fixed power supply systems (400 Hz) The airport is a place of intense activity, > increase the share of eco-friendly vehicles which generates pollutant and greenhouse operating on the apron to 25% gas emissions. The sources of emissions are > increase the share of Euro 4, 5, 6 and Com 3 by order of importance : vehicles and machines to 60% > air traffic (takeoff, landing, taxiing) > increase the share of apron-based diesel > induced road traffic (passengers, vehicles equipped with particulate filters to 25% shoppers and employees accessing the airport) * TU = Traffic Unit = 1 passenger or 100kg of freight > ground handling (traffic on the apron, emissions from parked aircraft) > and the operation of facilities (heating, ventilation, lighting, etc., see pp. 65-66)

Genève Aéroport is committed to limiting Greenhouse gase emissions gaseous emissions linked to airport activities intensity and implements targeted measures in each kg / TU of these areas. eq.CO2

13.5 13.6 13.0 12.8 12.5 12.0 12.1 11.7 11.5 11.0 11.1 10.5 10.0 9.5 2009 2010 2011 2012 2013

61 Environmental management

Encouragement to use the most Encouraging sustainable mobility efficient aircraft Regarding induced road traffic, Genève Aéroport For each landing, Genève Aéroport levies a charge on the aims to reduce the use of private cars by airport gaseous emissions proportional to the quantity of pollut- employees and has therefore implemented an ambi- ants emitted by the aircraft concerned. This measure, in tious mobility plan which is recognised and awarded place at all Swiss airports and gradually being deployed at national and international level. in Europe, aims to encourage airlines to choose aircraft Shuttles funded by Genève Aéroport supplement with less polluting engines. Moreover, to reduce fuel con- the public transport network and enable employees sumption, gaseous emissions and noise, aircraft follow working early in the morning or late at night to travel continuous descent approach procedures (which means to or from their workplace free of charge. Between the smoothest possible path, ideally with no go-around) 2011 and 2013, five new routes were created, including and the aircraft of some airlines use one-engine taxiing. a cross-border route. Each year significant grants are The load factor of aircraft operating at Geneva is con - awarded on the purchase of public transport season stantly improving, allowing an increase in the number of tickets, as well as to employees travelling on foot or passengers while limiting the number of movements and by bicycle. The shuttles and subsidies are funded by associated environmental impacts. an increase in the cost of employee-parking season tickets, which is entirely allocated to the mobility plan. Fuel efficiency improvements In addition, staff can only get a parking season ticket if their place of residence is not well served by public Manufacturers are offering more and more fuel-ef- transport. In 2011, 37% of employees used a sustaina- ficient aircraft, fuel being the airlines’ predominant ble mode of transport to get to the airport. The goal cost. Fleet renewal allows the use of less polluting, is to reach 40% in 2016. quieter aircraft. Swiss International Air Lines will therefore replace its 20 Avro RJ100 aircraft with Incentives are also used for air passengers. Genève new-generation Bombardier CS100 aircraft* from Aéroport is one of the few airports worldwide 2015. In addition, easyJet, which already has a very to offer public transport tickets to passengers new fleet, has ordered new Airbus A320neo air - arriving at the airport. This measure perfectly craft, which will be put into service from 2017. complements the public transport ticket offered by Geneva Tourism to the people staying in hotels. Since this offer began in 2008, the number of public trans- Connected aircraft port users has significantly increased. In 2013, more than 2,000 Genève Aéroport-funded tickets were On the apron, additional fixed aircraft power supply distributed each day and the share of air passengers systems (400 Hz) have been installed, bringing to 30 the using public transport reached 45%. number of aircraft parking positions equipped. These systems avoid the use of the auxiliary power unit (APU) needed to produce energy and air conditioning on board parked aircraft. This leads to an annual saving of more than 8,000 tonnes of kerosene, 26,000 tonnes of carbon dioxide (CO2), as well as 52 tonnes of nitrogen oxides

(NOX), and less noise on the airport site. The new positions will be equipped in 2014.

*www.swiss.com/ch/FR/voler/flotte/bombardier

62 Elimination of the most Monitoring of air quality polluting vehicles The air quality on the airport site is continuously meas- Reducing the gaseous emissions of over ured by two instruments which analyse the concentration 1,000 vehicles and engines on the apron has of sulphur dioxide (SO 2), nitrogen dioxide (NO 2), ozone been in an action plan implemented grad- (O3) and particulate matter (PM10). The data are validat- ually since 2008. Airport companies are ed by the appropriate cantonal service and available on encouraged to renew their fleets through the website www.transalpair.eu In addition, a network of adapted regulations and traffic permits passive samplers measures the average concentration of whose rate is adjusted according to vehi- NO2 in the airport area and under the aircraft approach cles’ contribution to air pollution. From paths. Produced by the canton from airport and cantonal 2015, vehicles not meeting at least the Euro passive samplers, this map shows that the immission limit 2 standard, or older than 20 years, will no value (VLI) is exceeded throughout the city centre and on longer be able to move on the airport site, the southern edge of the airport. In contrast, no increase and certain equipment such as ground in NO2 is measured under the flight paths at the ends of power units (GPU) will always have to be the runway. equipped with a particulate filter. Currently % of vehicles and non-road equipment are electric, hybrid or natural gas propelled and the share of equipment meeting the latest emission standards (Euro 4, 5 and 6, Com 3) NO immissions map has risen from 28% to 50% in three years. In 2 Average NO immissions in 2013 – [ g/m3] addition, as part of several partnerships and 2 µ pilot projects, Genève Aéroport is testing innovative technologies such as electric cars and buses, rapid recharging systems and new-generation solar panels.

50 45 49.9% 40 35 30 34.9% 25 28.3% 22.2% 20 15 19.1% 19.5% 19% 10 < 26 36 – 38 10.4% 5 9.7% 26 – 28 > 38 0 28 – 30 VLI 30 µg/m3 2011 2012 2013 30 – 32 Location of the Genève Aéroport station % eco-friendly vehicles 32 – 34 Location of the Genève % diesel vehicles with particulate filter 34 – 36 Aéroport passive samplers % Euro 4, 5, 6, Com 3 vehicles

19% of vehicles operating on the apron are eco-friendly (electric, hybrid or natural gas)

63 Carbon certification

Genève Aéroport is working to continually The first level involves determining the sources of improve its carbon footprint. Since 2011, emissions and calculating the annual emissions of Genève Aéroport has been certified to level greenhouse gases from the airport. In the second 3 of the Airport Carbon Accreditation (ACA) level, the airport must also set and achieve a goal programme. This certification assesses and of reducing emissions. To reach the third level, the recognises the efforts made by airports to airport must include in its carbon footprint emis - reduce their greenhouse gas emissions. It sions from aircraft (landing and takeoff), induced requires verification by an independent traffic (passengers and employees) and business third party and comprises four levels of trips. Stakeholders should also be included in the accreditation: mapping, reduction, optimi- goals of reducing emissions. Finally, the fourth level sation and neutrality. (3+) requires that the airport offsets its emissions to achieve carbon neutrality. As part of this certification, Genève Aéroport is also

committed to reducing CO2 emissions from airport buildings by 500 tonnes in 2020 and by 5,000 tonnes in 2030 compared with emissions in 2012. These decreases will be achieved in particular by optimising the operation of the boiler until 2020, and its replacement with heat pumps operating on lake water from 2030. It is finally worth noting that after proving itself for several years with level 3, Genève Aéroport is con- sidering taking the necessary steps to be certified to level 3+.

64 Environmental management An ambitious energy policy

Genève Aéroport has an ambitious policy Systematic application of NegaWatt that follows NegaWatt principles. The principles energy saving measures implemented between 2011 and 2013 have achieved Genève Aéroport’s energy policy is based on applying the annual savings of 2,694 MWh. The elec- principles of NegaWatt5: economy, efficiency and use of tricity consumed is 100% from renewable renewable energy. Strict energy constraints are set for sources. In addition, more than 10,000 m2 all new construction and renovation. Genève Aéroport of photovoltaic and thermal solar panels participates in federal (ProkiloWatt, AEnEc) and cantonal have been installed. (Eco21) programmes of implementing measures to reduce thermal and electrical consumption. On the site, Genève Aéroport is piloting the WattElse project that involves Significant energy needs other airport-site organisations in an energy-saving The airport is a major consumer of electric- approach. ity and heat in the canton. Heat is produced Finally, through its situation as a major consumer, Genève on the site with an oil-fired plant and then Aéroport has a close relationship with the Cantonal Energy distributed through its own heating network Office, which sets targets for improving energy efficiency. to the buildings. Some buildings are connected to district heating and the large aircraft The targets for 2016 are : hangars are heated by gas radiant panels. The total electricity consumption of the site > Reduce heat consumption by 5% compared corresponds to that of 16,800 households, with 2013 and the heat consumption to that of 2,250 > Reduce electricity consumption by 2% households. compared with 2013 > Maintain the supply of new renewable energy at 12% > Increase the production of solar energy 1,200 m2 of ultra high vacuum thermal solar panels on the site to 2 GWh were installed in 2012 (technology developed at CERN)

65 Energy saving straints on energy consumption and the Efforts made over several years in terms of energy man- insulation of new buildings. For example, the agement have saved a total of more than 70 GWh in use of halogen lamps is prohibited, electri- 10 years (results certified according to the international per- cal equipment must be class A+ or better, formance measurement and verification protocol, IPMVP). heat recovery is required on ventilation equipment, and hot water must come from Detailed monitoring of consumption at least 60% renewable sources or heat recovery. Genève Aéroport has finished deploying a full network of heat and electricity ‘smart meters’ to provide a much 100% renewable electricity more accurate and dynamic view of the site’s various All electricity purchased by Genève points of consumption. This system will allow, for example, Aéroport is renewable. 12% of this electric- quicker responses to possible deviations in consumption. ity is certified ‘naturemade star’, the Swiss An annual review of energy saving measures is carried 100% eco-friendly quality label, and the out, and the site’s energy consumption is one of the indi- rest is hydro-electricity. Genève Aéroport cators presented annually to the board. is also gradually deploying solar panels on the site, to locally produce electricity or Severe constraints for new buildings heat. The site’s solar installations currently All new construction at Genève Aéroport must adhere in operation produce around 1,000 MWh of to specific energy specifications which set severe con- electricity and 625 MWh of heat.

Evolution of energy consumption in GWh (electricity + heat) GWh m2 120 500 Area

110 480 8.97 7.29 3.33 9.18 11.88 3.32 5.25 11.15 100 103.16 9.82 460 101.57 101.78 Saving 1.70 3.10 100.45 101.46 98.01 97.45 97.22 96.22 90 1.70 94.51 95.26 440 91.03 91.93 86.15 Consumption 80 84.08 420 79.97

70 400 1998 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013

Total operated Total energy consumption Annual energy saving area adjusted by degree day (certified by a neutral body)

66 Environmental management Stormwater management

Genève Aéroport is pursuing a general General drainage plan drainage plan to remove in particular As in the municipalities, Genève Aéroport implements a the qualitative impact of discharges general water drainage plan, a tool for the planning, oper- into water courses. In this context, the ation, maintenance and monitoring of drainage facilities. construction of an underground retention basin and new pipelines is planned. In this context, Genève Aéroport has three main It represents an investment of over objectives : CHF 25 million. > removing the qualitative impact of discharges on water courses Three watersheds > respecting the quantitative constraints Impermeable surfaces generate significant of discharge in water courses quantities of runoff that ends up in three > preventing and limiting risks to water in the case small streams: the Nant d'Avanchet, the of accidents Vengeron and the Gobé. The physio-chem- ical and biological quality of these streams is To achieve these objectives for the Vengeron water not good, partly due to the influence of the course, Genève Aéroport plans the construction of an airport. The Nant d’Avanchet collects rain- underground retention basin of at least 8,000 m 3, and water from the western half of the airport new pipelines to intercept water contaminated by de-icing site and the Vengeron collects rainwater products and take it to the cantonal wastewater treatment from the eastern half. Discharges from the plant (WWTP). Genève Aéroport plans to invest more than airport have an important quantitative and CHF 25 million in this project whose works are due to start qualitative impact on the Vengeron and in 2015 and take two years. In parallel, Genève Aéroport is Nant d’Avanchet and a negligible impact finalising the water drainage concept for the Nant d’Avan- on the Gobé, which only receives rainwater chet watershed. Given the density of facilities and lack of from a small area of grassland. The qual- space on the airport site and nearby, Genève Aéroport is itative impact on the Vengeron and Nant limited in the water management solutions that can be d’Avanchet is particularly significant in implemented compared with other airports. The renova- winter, due to the use of de-icing and anti-ic- tion and construction of structures in this highly restricted ing products on the aircraft, and de-icing environment, without disrupting the efficient function- salts (formates) on the apron, taxiways and ing of the airport, is complex and expensive. Despite this, runway. Discharges from the airport do not Genève Aéroport is working to continually improve its fulfil water quality requirements due to their drainage system to reduce its discharges of pollutants in high organic load and suspended solids. natural environments.

Gobé

Vengeron

Lac Léman (Lake Geneva) Receiving waters Vengeron watershed Nant d'Avanchet Nant d’Avanchet watershed Gobé watershed

Rhône 67 Aircraft de-icing procedure

De-icing is performed using glycol on the positions where aircraft are parked. A product is mixed with hot water to remove frost and ice while another type of product is used to prevent frost and ice from reforming. Once the de-icing is finished, a sweeper vacuums the glycol and water residues on the position. The rainwater collectors in these areas are mainly diverted to sewerage in winter, enabling WWTP to treat the glycol residues flowing in the pipes. The pollutant load discharged into the Nant d’Avanchet is the glycol that falls on the west of the runway during aircraft takeoff and the glycol that passes through the storm overflow in wet weather. A monitoring campaign conducted during the winter of 2008-2009 showed that 3.6% of the total de-icing products pollutant load went into the Vengeron. The airport’s impact on the receiving water depends directly on weather conditions and the volume of de-icing products used. De-icing fluids used at the airport are certified triazole-free. Since 2014, their storage has been centralised in a modern distribution station (see photo on the right). All the individual storage places have been dismantled, so reducing the risk of leaks The roof and facades of the new distribution station into the water. are covered with solar panels

Aircraft de-icing [m3] 2011/12 2012/13 2013/14 2000 De-icing fluids 1500 Type I Type II 1000 Type IV 500 Dilution water Suction of residues + water 0

De-icing of movement [m3] 2011/12 2012/13 2013/14 areas 200

Potassium formate (liquid) 0

[t] 50

Sodium formate (solid) 0

68 Environmental management Controlling the consumption of natural resources

Genève Aéroport promotes the use of as well as water-saving taps and dual-flush toilets. These materials with a small environmental economical devices and a rainwater harvesting system footprint and manufactures on the site are included in the specifications for new construction. cleaning products that are 100% biode- Similarly Genève Aéroport requires that, whenever possible, gradable. The installation of dry urinals works take into account the embodied energy of building saves 4,000 litres of water a day. materials and favours the use of recycled aggregates. 100% biodegradable products Use of recycled materials For cleaning buildings, Genève Aéroport has tested and Genève Aéroport works to control its con- then installed a Swiss cleaning solutions production sumption of natural resources and promote system based on the hydrolysis of water. These products the use of recycled materials. The paper obtained only with water, salt and electricity are 100% used in the office is from 100% recycled biodegradable and meet Swiss standards. They contain materials and printers are configured by no toxic substance and can be handled by cleaning staff default to print double sided and in black and without risk to health. Their production on the airport site white. For its publications, Genève Aéroport brings substantial savings and reduces the environmental favours as much as possible recycled or impact associated with the delivery of products and man- Forest Stewardship Council-certified paper. agement of empty containers. In 2014 Genève Aéroport A special effort is made to reduce water con- has installed two new machines for producing cleaning sumption for new construction and during solutions. The products are made freely available to clean- renovations. Dry urinals have been installed ing providers, who are encouraged to use them.

Litres/ m3 Water consumption in the buildings passenger 225’000 17

200’000 16.5 175’000 16 150’000 15.5 125’000 15 100’000 14.5 755’000 14 50’000

25’000 13.5

0 13 2011 2012 2013

69 Environmental management Encouraging waste sorting

Five waste collection centres enable the tional flights must be incinerated within 24 hours. Genève sorting of 26 materials at various points Aéroport has established a specific channel to treat this on the airport site. 34% of the waste waste in a consistent way. This requirement is essential produced on the site goes through a from a public health point of view, but it limits the recy - recycling stream. 96% of the cost of cling of waste from aircraft. managing third-party incinerated waste is billed. Controlling volumes and costs Genève Aéroport is implementing a strategy that aims More than 5,000 tonnes to reduce the amount of waste produced on the site and of waste encourage sorting and recycling. To reduce waste at source, Airport operations generate more than Genève Aéroport applies a purchasing policy encouraging 5,000 tonnes of waste a year, which must be products and materials that are durable, recyclable and sorted, collected and removed. This waste is supplied with a minimum of packaging. To increase sorting, classified into three main categories: stand- the collection and sorting facilities are continually improved. ard industrial waste (including bulk refuse); New sorting points have been installed landside, in front of recyclable waste (paper, PET, glass, wood, the airport’s main buildings. The cleaning companies and organic waste, metals, oils, electrical appli- site employees are regularly trained and passengers are ances, etc); and special waste (solvents, made aware of waste sorting through the broadcasting of paints, etc). Standard industrial waste is clips on the information screens. incinerated (heat recovery), recyclable waste Since 2011, applying the principle of polluter-pays, Genève follows recycling streams and special waste Aéroport has gradually extended a bag-tax system for stand- receives specific treatment. The sorting rate ard industrial waste from the concessionaires and tenants is set by the recyclable and special waste. To of its various buildings. Revenues from this tax are to cover avoid the risk of disease, waste from interna- the costs of handling, transport and incineration of waste, as

Waste sorting Tonnes Sorting rate 41.2 4,000 37.4 40 % 35.9 31.5 3,000 30 % 7 97 6 1,6 1,584 97 1,36 1, 2,000 20 % Standard industrial waste Waste from international flights 9 1,000 2 10 % 72 15 25 1,851 1,

Recyclable waste 1,80 1,519 4 1,6 1,8 1’417 02 6 1, 9

Special waste 3 58 500 43 0 39 0 % 2010 2011 2012 2013

70 well as the depreciation cost of the collection centres. Identification system-equipped com- Partnership with organisations pactors and private containers also enable the Genève Aéroport has developed several partnerships with companies to be billed for the management non-profit organisations in the field of sustainable development and incineration costs of their non-recycla- to find new channels for its recyclable waste. In addition to ble waste. Meanwhile, the management of collecting its consumable food and redistributing it to social recylable waste remains free to constantly organisations and services (see boxed text p.49), since 2012 encourage this sorting. textiles have been collected by Emmaus. Since late 2013, the EcoLogistic workshop of public organisations for reintegration Convincing results has recovered electronic equipment and printer cartridges for In the main terminal, the application of the recycling. bag-tax has increased the sorting rate from 22% in 2010 to almost 45% in 2013, and reduced the amount of waste incinerated by more than 220 tonnes. On the whole site over the same period, the sorting rate rose from 31.5% to 41.2% and the amount of waste incinerated fell by 326 tonnes. This performance was achieved even though the number of passengers increased by 2.5 million. By 2016, the goal is to achieve an overall sorting rate of 43% and to cut the amount of waste produced on the site to 0.30 kg per passenger.

Waste Tonnes Kg of waste quantity by traffic unit 5,489 5,000 5,343 5,387 0.5 5,105

4,000 0.41 0.4 0.39 0.37 0.35 3,000 0.3

2,000 0.2 Total volume

1,000 0.1 Traffic unit = 1 passenger or 100kg freight 0 0 2010 2011 2012 2013

71 Environmental management Reconciling safety and natural environments

Genève Aéroport ensures the safety of Intense activity on the runway operations while preserving biodiversity. and in the grasslands It is certified by the Nature & Economy Foundation for its landscape and habitat Genève Aéroport is located between the city and the management. Several sites of invasive countryside. It is bordered by wetland and forested areas plants were eradicated between 2011 and to the north and is less than two kilometres from Lake 2013. The airport grasslands affected by Geneva and the Rhône. The airport is a link in the network the airport infrastructure projects are of natural habitats. On the airport site, 150 hectares of the subject of an inventory to identify natural grasslands account for almost half the total area. rare species and define compensatory These grasslands can list more than 200 species of flora measures. including 11 endangered species and 15 vulnerable species at cantonal level. In certain areas of the north-west, rarities encountered include the Sisyrinchium montanum, at the only known site in the canton of Geneva. In the meadows south-west of the airport, the vegetation is enriched with plants typical of dry grasslands and includes six species of orchids. The environments that make up the airport perimeter are colonised by numerous kinds of animals, including some rare species of butterflies such as the Meadow Fritillary and the Silver-studded Blue, for which Genève Aéroport is the sanctuary in the Geneva basin. Hives are kept on the edge of the runway. Threatened by various scourges, bees are an important component of biodiversity by participating in the pollination of many plant species. Birds are also attracted by the tranquillity of the site and the presence of insects and small mammals. To date more than 135 bird species have been observed on the airport site near which they nest or visit. Genève Aéroport’s objective is to ensure the safety of operations while allowing the coexistence of the flora and fauna with the aircraft. Grassland management To meet safety objectives while preserving biodiversity, a grassland management plan has been implemented. In particular the height of the vegetation is limited, no welcoming space for birds is provided near the runway, and differential mowing is carried out. According to the green spaces in question, their proximity to the runway and the presence of instruments for air navigation, the mowing is regular, twice yearly or annual. The natural grasslands situated near the runway and aircraft taxiways must be high enough to retain the soil, prevent dust and dirt from being blown and short enough to lay a foam carpet in the event of an aircraft runway excursion.

72 74 In grasslands further from the runway, Developments integrating biodiversity-friendly high grass is main- the landscape dimension tained. These grasslands are home to some ground-nesting birds, mammals (voles, hares When constructing new developments or facilities, Genève foxes) and a multitude of insects. The high Aéroport takes into account the guidelines of its land grass limits the grasslands’ attractiveness to planning and management manual, whose objective is birds of prey (reduced view of prey) and bird to maintain and enhance biodiversity at and around the species that usually keep together (gath- airport. For example: the possibility of establishing plants ering difficult). In addition, no biocide or on the facades and on the roofs of new buildings and fertiliser is used on natural areas of the facilities is studied; the seeding and planting of indigenous airport site and there is monitoring of and resistant plants is favoured; when projects are built invasive species (neophytes) to identify on grassed areas, an inventory of rare or endangered these undesirable plants and dispose of species on the relevant plot is systematically carried out to them by digging or burning. Finally, more organise their movement or plan compensatory measures than 230 nesting boxes are installed on with the cantonal authorities. buildings to attract birds where they pose no Genève Aéroport also wants to maintain close collaboration risk to operations. A wildlife crossing above with neighbouring municipalities and cantonal services. Ferney tunnel allows mammals to pass The aim is to strengthen urban and environmental unity between the woods situated on the north of and harmonisation between airport site developments the airport. and those existing and planned in surrounding muni- The presence of wildlife on the airport site cipalities, and to ensure their compatibility with airport is constantly monitored by Wildlife Hazard operations (management of obstacles to air navigation, Prevention Unit agents who, if necessary, developments likely to change animal risks, etc). scare off the animals threatening aircraft. Finally, since 2011 Genève Aéroport has been one of the 330 companies certified by the Nature & Economy Foundation which, through its landscape and natural habitat management, contribute to the preservation of biodiversity.

73 Annexes

Report profile Genève Aéroport publishes its sustainability report for the first time. This biannual report replaces the airport’s environmental report and social report, which were published every three years and two years respectively. The environmental report was last published in 2011, and the social report in 2012. Report auditing The report’s content has been reviewed internally by the relevant departments and senior management. For this first publication, there has not been any auditing by an external expert. What is the Global Reporting Initiative (GRI)? GRI is a non-profit foundation that is part of a strategic global alliance with the United Nations Global Compact, the Organisation for Economic Co-operation and Development, the International Organization for Standardization, and the United Nations Environment Programme. GRI publishes guidelines which aim to help companies measure their economic, ecological and social performance, and to report on these in a transparent way. The GRI guidelines set out a precise framework for preparing reports and the principles for their quality and content. These guidelines are developed and updated through a broad multi-stakeholder debate involving hundreds of experts from all sectors (private sector, civil society, science, unions, industry associations) and geographical areas. GRI is the reference standard for reporting on sustainable development and is widely used in the aviation industry.

74 Annexes - GRI content index for ‘in accordance’ – core

Genève Aéroport has decided to comply with the GRI essential criteria. The index below lists the pages that cover each general standard disclosure.

General standard disclosures Themes GRI indicators Page(s)/notes Strategy and analysis G4-1 Decision-maker statement p. 3 Organisational profile G4-3 Name of the organisation Aéroport International de Genève (AIG) G4-4 Products and services pp. 7, 10, 11 G4-5 Organisation headquarters Le Grand-Saconnex, Genève G4-6 Host country Switzerland G4-7 Legal form Autonomous public organisation G4-8 Markets served p. 6 G4-9 Size of the organisation pp. 7, 9 G4-10 Number of staff pp. 27, 28, 79 G4-11 Collective agreement The staff statute of AIG, supplemented by regulations, directives and other instructions governs the employment relationship between AIG and its employees G4-12 Supply chain pp. 10, 11 G4-13 Significant changes No significant changes G4-14 Precautionary principle p. 16 G4-15 Charters, principles and other initiatives p. 78 G4-16 Membership of associations p. 79 Identified material G4-17 Scope of financial statements p. 10 – Financial reports available on aspects and www.gva.ch/publications boundaries G4-18 Content process p. 22 G4-19 Relevant aspects p. 23 G4-20 Scope of aspects in the organisation The material aspects are relevant for all divisions of AIG G4-21 Scope of aspects outside The material aspects have direct or indirect the organisation impact on each stakeholder group G4-22 Nature of the reformulations and No reformulations of information provided consequences in earlier reports G4-23 Significant changes No significant changes Stakeholder G4-24 List of stakeholder groups p. 18 engagement G4-25 Stakeholders selection criteria p. 17 G4-26 Dialogue pp. 19, 20, 21, 29, 33, 42, 50, 55 G4-27 Concerns of stakeholders and p. 20 organisational responses Report profile G4-28 Reporting period 2011 to 2013 G4-29 Date of last report p. 74 G4-30 Reporting cycle p. 74 G4-31 Contact person [email protected] G4-32 GRI content index pp. 75, 76, 77 G4-33 External auditing of the report No external audit of the report Governance G4-34 Governance structure p. 16 Ethics and integrity G4-56 Codes of conduct and codes of ethics pp. 14, 15

75 Annexes - GRI content index on specific standard disclosures

The index below lists relevant aspects and indicators identified during the process of defining the report’s content (see "Material aspects", p.22). The index lists pages which describe the managerial approach of each aspect and the various indicators.

Specific standard disclosures Material aspects GRI indicators Page(s)/notes Economic performance EC3 Coverage of pension plans pp. 28, 29 Indirect economic impacts EC8 Significant indirect economic impacts p. 46 Procurement practices – p. 43 Materials EN1 Consumption of materials pp. 69, 82 EN2 Consumption of recycled materials pp. 69, 82 Energy EN3 Energy consumption within pp. 66, 81 the organisation

EN5 Energy intensity p. 81

EN6 Reduction of energy consumption pp. 66, 81

EN7 Reduction in the energy requirement pp. 65, 66 of services Water EN8 Water consumption p. 69 Biodiversity EN11 Presence of areas rich in biodiversity p. 72 EN12 Impacts on biodiversity p. 72

EN14 Species on the national red list p. 72 Emissions EN15 Direct greenhouse gas emissions p. 80 EN16 Indirect greenhouse gas emissions p. 80

EN17 Other indirect greenhouse gas p. 80 emissions

EN18 Intensity of greenhouse gas emissions pp. 61, 80

EN21 NOX, SOX, and other significant air p. 80 emissions Effluents and waste EN23 Weight of waste by type pp. 70, 71, 82 EN26 Bodies of water affected by p. 67 the organisation’s discharges Transport EN30 Impacts linked to the transport p. 62 and movement of personnel Overall EN31 Expenditure and investment p. 54 in environmental protection Supplier environmental EN32 Suppliers checked using p. 43 assessment environmental criteria

76 Specific standard disclosures (cont.) Material aspects GRI indicators Page(s)/notes Employment LA1 New employees and staff turnover p. 27 LA2 Social benefits provided to staff pp. 28, 29

LA3 Return to work after parental leave p. 29, 100% of employees returned to work following parental leave Occupational health and safety LA5 Workforce represented in occupational p. 32 health and safety committees

LA6 Occupational accidents, illness, pp. 32, 33 absenteeism Training and education LA10 Skills development programme pp. 30, 31 LA11 Performance and career development All staff benefit from regular interviews performance and career development interviews Diversity and equal LA12 Distribution of staff by gender pp. 26, 28 opportunities and age group Equal remuneration for women – p. 26 and men Supplier assessment for labour LA14 Suppliers checked on their p. 43 practices employment practices Local communities SO1 Participation of local communities p. 55 in impact assessment Anti-corruption SO4 Communication and training on anti- pp. 15, 43, staff involved are corruption procedures regularly trained on public procurement directives Products and service labelling PR5 Results of customer satisfaction pp. 20, 39 surveys

Airport operators sector supplement specific disclosures (GRI 3.1) Aspect GRI Indicators Page(s)/notes

Traffic statistics AO1, AO2, AO3 Passengers, movements, pp. 7, 79 and Annual report cargo available on www.gva.ch/publications Emissions, effluents and waste AO4 Quality of storm water pp. 67, 68 AO5 Ambient air quality pp. 63, 80

AO6 De-icing fluids pp. 68, 81, 82 Noise AO7 Number of residents affected by noise p. 57 Local communities AO8 Compensation pp. 51, 56 Customer safety AO9 Wildlife strikes 6.4 strikes per 10,000 aircraft movements (2013)

77 Annexes - Identity card

Awards, certifications and labels In 2011, 2012 and 2013, Genève Aéroport gained the following awards, certifications and labels :

Federal Office of Civil Aviation (FOCA) certification stating that the organisation and documentation of processes intended to ensure the airport infrastructure meet the requirements of the International Civil Aviation Organization (ICAO). Valid for three years, the last audit took place in 2013

Airport Efficiency Excellence Award in the category of airports under 15 million passengers a year, and awarded by the Air Transport Research Society (2011, 2012 and 2013)

Title of ‘Airport of the year’ in the 10 million-30 million passengers category, and awarded by Air Transport News (2013)

‘Snow World Award 2012’ airports category, awarded by a panel of specialists brought together under the auspices of the British magazine ‘Ski and snowboard’

‘1+ for all’ label awarded by the canton of Geneva, distinguishing companies that are actively committed to employment and integration (2012 and 2013)

‘Friendly Work Space’ label issued by Health Promotion Switzerland to companies that consider health management as an integral part of business management (2013)

Airport carbon accreditation (ACA), level 3 awarded by ACI Europe and verified by an independent third party. Evaluates and recognises efforts taken to reduce emissions of greenhouse gases (2011, 2012 and 2013)

‘Nature & Economie’ certification awarded in 2011 by the foundation of the same name to companies which, by the quality of their landscape and natural habitat management, contribute to the preservation of biodiversity

AEnEc (energy agency for the economy) certification

Commitment to reduce CO2 emissions having been reached in 2012, Genève Aéroport has not renewed its agreement with AEnEc for the period to 2020. It is now focusing on energy audits requested by the canton

Certificate as part of the Swiss ethics prize 2012 Certificate awarded to Genève Aéroport for having successfully completed a unique project in the field of ethics, particularly in terms of corporate social responsibility and sustainable development.’ In this instance it referred to the company volunteering project conducted in 2011

‘Incentive prize for data protection and transparency’ awarded in 2011 by LIPAD (law on public information, access to documents and protection of personal data)

78 Involvement in industry associations Genève Aéroport is a member of the following aviation organisations, where its CEO has the functions mentioned below :

Aerosuisse, the umbrella organisation of Swiss aviation and aerospace Member of its board

SIAA (Swiss International Airports Association), Chairman

ACI Europe (Airports Council International) Treasurer and member of the board

ALFA-ACI (association of airports in French-speaking areas) Vice-president

ACI, Airports Council International

Genève Aéroport in figures

2011 2012 2013

Turnover 344.8 364.2 376.3

Net operating profit 64.6 66.5 72.3

Profit paid to the State 32.3 33.3 45.8

Investment 66.9 97.6 121.4

Passengers 13.1 13.9 14.4

Aircraft movements 189,121 192,944 188,768 (landings and takeoffs)

Human resources

Distribution of permanent staff by status, 31.12.2013 Directors and senior Employee Staff manager Line manager management Women Men Women Men Women Men Women Men

199 511 7 20 11 72 2 12

710 27 83 14

79 Annexes - Environmental management

Table of environmental indicators

Target INDICATORS Unit 2010 2011 2012 2013 Notes 2016 Gaseous emissions Greenhouse gas (GHG) emissions [t ] 160,615 167,160 171,102 167,955 – Total eq.CO2 TU = 1 passenger or 100kg GHG emissions intensity [kg /TU] 12.8 12.1 11.7 11.1 10.5 eq.CO2 freight Direct GHG emissions [t ] 10,096 7,764 8,588 8,684 – Scope 1 eq.CO2 Energy indirect GHG emissions [t ] 1,761 1,558 1,635 1,807 – Scope 2 eq.CO2 Other indirect GHG emissions [t ] 148,759 157,838 160,879 157,464 – Scope 3 eq.CO2

Nitrous oxides (NOX) [t] 593 632 643 638 – Carbon monoxide (CO) [t] 479 494 492 450 –

Volatile organic compounds (VOC) [t] 198 190 256 241 –

Particulate matter (PM10) [t] 24 24 25 24 –

Gaseous immissions

3 Nitrous dioxide (NO2) [µg/m ] 27 29 26 26 30 Target = legal threshold Number of legal threshold Ozone (O ) [number] 4 6 6 6 0 3 exceedances

3 Sulphur dioxide (SO2) [µg/m ] 3 3 3 3 30 Particulate matter (PM10) [µg/m3] 20 22 19 20 20

Airport vehicles Vehicles [number] 984 1,014 1,011 1,058 –

Electric, hybrid, or gas vehicles [%] 17.7 19.1 19.5 19.0 25 Diesel vehicles with particulate [%] 7.3 9.7 10.4 22.2 25 filter Euro4, Euro5, Euro6, Com3, Com4 [%] – 28.3 34.9 49.9 60 vehicles

Surface access [buses/ Bus frequency (round trip) 899 914 1,034 1,040 – day] [seats/ Capacity of bus services 93,410 95,140 108,500 108,160 120,000 day] Passengers sustainable Target set with new [%] 42 45 45 47 45 modal share methodology defined in 2014 Passenger satisfaction [%] 79 81 75 79 80 with accessibility Public transport tickets provided [number] 443,427 569,387 669,410 761,054 – to passengers

80 Target INDICATORS Unit 2010 2011 2012 2013 Notes 2016 Employees sustainable modal [%] – 37 – – 40 Survey in 2014 share Subsidy for sustainable Subsidised employees [number] 1,077 1,143 1,176 1,302 – mobility

Energy consumption

Total energy consumption [MWh] 116,713 107,004 110,997 114,028 – Electricity, heating, fuels

[kWh/ TU = 1 passenger or 100kg Energy intensity 9.8 8.5 8.0 7.8 – TU] freight [GWh/ Energy saved 9.2 9.8 11.2 11.9 – Cumulative since 2001 year] New energy saving measures put [MWh] 205 641 1328 725 – Thermal and electric in place

Electricity [MWh] 60,852 60,239 60,040 59,257 58,000 100% renewable

Certified renewable energy [%] 6 9 12 12 12 naturemade star label

Photovoltaic solar energy [MWh] 35 50 52 50 – (self-generated)

Total photovoltaic area [m2] 2,028 3,251 3,251 8,911 –

Total photovoltaic power [MWh] 283 471 471 1,029 –

Thermal energy [MWh] 38,839 30,811 33,761 36,781 35,000

Fuel oil [MWh] 26,321 20,109 21,747 22,652 –

Natural gas [MWh] 7,340 6,513 7,420 8,432 –

District heating [MWh] 5,159 4,167 4,577 5,677 –

Solar (self-generated) [MWh] 19 22 17 20 –

Total solar thermal area [m2] 32 32 32 1,221 –

Total solar thermal power [MWh] 19 19 19 627 –

Fuel [MWh] 17,022 15,955 17,196 17,989 –

Diesel [m3] 1,296 1,227 1,304 1,372 – Contains 5% of biodiesel

Gasoline [m3] 280 248 289 293 –

Cooling output [MWh] 9,108 9,961 9,006 8,999 –

81 Annexes - Environmental management

Target INDICATORS Unit 2010 2011 2012 2013 Notes 2016 Water management

Aircraft de-icing [m3] 1,071 938 1,455 1,068 –

Type I [m3] 430 311 545 536 –

Type II [m3] 192 183 282 0 –

Type IV [m3] 449 444 628 532 –

Dilution water [m3] 1,103 929 1,742 1,056 –

Collection of de-icing products + [m3] 819 712 1,112 581 – dilution water De-icing of movement areas Potassium formate (liquid) [m3] 144.4 90 140 65.4 –

Sodium formate (solid) [t] 47 30 28 0 –

Consumption of resources and materials Water consumption [m3] 188,762 214,100 202,327 201,640 – TU = 1 passenger or 100kg [l/TU] 15.9 16.3 14.6 14.0 – freight [million Paper consumption 1.458 1.670 1.488 1.493 – sheets] [sheets/ 1,937 2,108 1,827 1,787 – Employee = FTE employee] Recycled paper [%] 98 86 97 90 –

Non-recycled paper [%] 2 14 3 10 –

Waste management Site waste [t] 5,105 5,343 5,488 5,387 – TU = 1 passenger or 100kg [kg/TU] 0.41 0.39 0.37 0.35 0.30 freight Incinerated waste [t] 3,495 3,426 3,435 3,169 – Energy recovery

Recycled waste [t] 1,024 1,417 1,614 1,825 –

Treated waste [t] 586 500 439 393 – Sorting rate (recycled [%] 32 36 37 41 43 waste+treated waste)

Noise control Soundproofed homes [number] 1,612 2,015 2,552 2,782 – Cumulative since 2003 Homes soundproofed per year [no./year] 216 403 537 152 – in Switzerland Homes soundproofed per year [no./year] – – – 78 – in France Homes to be soundproofed [number] 4,148 3,745 3,208 3,056 –

Resident complaints [number] 53 61 45 37 –

82 83 Additional information and feedback

This report is available in electronic format in French and English on the Genève Aéroport website : www.gva.ch/publications

Let us know your views on the report’s quality, completeness and clarity by writing to : [email protected]

Geneva International Airport PO Box 100 · CH-1215 Geneva 15 www.gva.ch

84 Imprint

Development and editorial : Genève Aéroport

Design : atelier-zuppinger.ch

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Photo credits : Genève Aéroport, architectes.ch, Christophe Blatt, Baptiste Coulon, Etienne Delacrétaz, Frank Mentha, Mathieu Rod, Skyguide

Printed in Geneva by : Atar Roto Presse SA (Genève), October 2014

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