Schedules, policies and amenities may be affected by COVID-19 safety measures. Learn more at sfbf.mobi/covid19 RIDER GUIDE Basic Rules Here’s what we expect of you. The full Passenger Code of Conduct can be found at sfbf.mobi/paxcode and posted on board every . • Follow crew member instructions • Don’t harass or disrupt other passengers or Questions? VALLEJO crew members Visit sfbf.mobi or call (877) 643-3779 • Appropriate fares must be paid HARBOR BAY For free language assistance in Spanish/Traditional • No smoking or vaping RIDER Chinese, call (415) 705-8291 GUIDE • No weapons, firearms or explosives ALAMEDAVALLEJO HARBHARBOROR BAY 415) 705-8291 RICHMOND • No pets allowed except service animals, service 免費的中文協助請致電 ( SOUTH SAN FRANCISCO animals in training or animals within completely Ayuda gratuita con el idioma en español (415) 705-8291 RICHMONDOAKLAND enclosed carriers that can fit on your lap (see more

SanFranciscoBayFerry.com info at sfbf.mobi/pets) Get service advisories by text or email SAN FRANCISCOA SERVICE OF WETA • Boarding is first come, first served Sign up for BayAlerts • Don’t cut in line sfbf.mobi/bayalerts SOUTH SAN FRANCISCO • All bicycles and scooters should go in the appropriate stowage area (ask a crew member if you need help) Transit connections info Visit 511.org or dial 511 OAKLAND • Walk your bike or scooter on gangways and ramps Service suggestions are welcome. Submit comments Ferry Amenities to [email protected], or by mail to Transportation Manager, Pier 9, Suite 111, Here’s what you can expect from us. The Embarcadero, San Francisco, CA 94111. • A seat for every passenger Partially funded by Alameda County Sales • Bike parking on every ferry (first come, first served) Tax Measure B/BB. • A clean, safe environment Richmond ferry service is supported by Contra Costa • Full-service snack bar County’s Measure J transportation sales tax through • Tidy, stocked bathrooms the Contra Costa Transportation Authority • Courteous, highly skilled crew members Ferry is a service of the • Free Wi-Fi Water Emergency Transportation Authority (WETA). SanFranciscoBayFerry.com • The best public transit views in the world Learn more at weta.sanfranciscobayferry.com. A SERVICE OF WETA

Quick Steps to Riding Vallejo 5

1 PLAN YOUR TRIP Richmond Check out the system map in this Rider Guide to see where we go. You can find more info and schedules on Oakland individual Route Cards or by using our trip planner at Main st. Alameda Some routes may be affected sfbf.mobi/schedules. Alameda Seaplane or suspended due to COVID-19. San Francisco Check sfbf.mobi/covid19 for 2 Get to your terminal updated info. Need information on getting to your departure terminal? Harbor Bay We have up-to-date details on transit connections, bike South San Francisco access, parking and more at sfbf.mobi/terminals.

3 Pay your fare We have three ways to pay your fare. Route Info • Clipper: This is the easiest payment option for regular COMMUTE ROUTES riders. Use Clipper on your phone by downloading the San Francisco Bay Ferry offers six regular routes, two Alameda Seaplane app and linking your account. Or get a card and add seasonal routes and two short hop routes. All six regular Weekday commute service between Seaplane value at a self-service machine, retail location or online. routes offer commute service, and two of them also Lagoon in Alameda and Downtown San Francisco. Clipper is the only way to get transfer discounts if you offer weekend and off-peak service. Find additional Alameda Island residents riding during weekday use multiple transit providers on your commute. information include maps at sfbf.mobi/terminals. commute hours should use this route. Alameda Make sure you tag on AND tag off. Find more info Island residents riding in midday, late evening or at sfbf.mobi/clipper. weekends will use the Oakland & Alameda route out FULL-SERVICE ROUTES • Mobile tickets through Hopthru: Download the of Main Street Alameda. Hopthru app on your smartphone and buy individual Oakland & Alameda Harbor Bay tickets. This allows fast, touchless payment for boarding Daily service between Oakland, Main Street Alameda Weekday commute service between Harbor Bay the ferry and is great solution for families or groups. Get and Downtown San Francisco. Best option for riders and Downtown San Francisco. The Harbor Bay Ferry more info at sfbf.mobi/hopthru. from Oakland, Berkeley and northern Alameda County. Terminal is located on Bay Farm Island in the City Weekday commuters from the City of Alameda should use • Paper tickets: You can purchase paper tickets on board of Alameda. the Alameda Seaplane or Harbor Bay routes. the ferry with cash or credit card. There is a surcharge for South San Francisco paper tickets. For the Vallejo route, onboard tickets will Vallejo not be sold when the Vallejo Ferry Ticket Office is open. Daily service between Vallejo and Downtown San Weekday commute service between Oakland, Main See hours at sfbf.mobi/tickets. Francisco with limited service to Mare Island. Best option Street Alameda and South San Francisco. Best for riders from Solano and Napa counties. option for residents who work in South S.F., All sports service has special ticketing rules and fares. especially near Oyster Point or at SFO. See the full details at sfbf.mobi/tickets. Richmond Daily service between the and 4 Follow our Passenger Code of Conduct SEASONAL ROUTES The back of this Rider Guide has the highlights of our Downtown San Francisco. Best option for riders in Contra Passenger Code of Conduct. You can see the full code at Costa County. Oracle Park sfbf.mobi/paxcode. Ferry service connecting Vallejo, Oakland and Main Short Hop Routes Street Alameda to Oracle Park for home games. See details at sfbf.mobi/giants. We offer service on two short routes as well: Chase Center • Alameda Short Hop: Main Street Alameda and Oakland 5 Enjoy the best way Ferry service connecting Oakland and Main Street • Pier 41 Short Hop: Downtown S.F. and Pier 41 S.F. to cross the Bay Alameda to Chase Center for See sfbf.mobi/shorthop for info. home games. See details at sfbf.mobi/chase.