ƙƗƘƜ ACTIVITY AND SUSTAINABLE DEVELOPMENT REPORT CONTENTS

Interview with Élisabeth Borne, Œ –›“‘ ’ ’ˆ of RATP 2 RATP’s new trajectory 6 ƈƇ—˜– ˜‰‹‡”–“Ž‰‡˜—8 Board of Directors 10 œ‰‡™˜š‰“‘‘˜˜‰‰12 –‹ ’— ˜“’ —˜–™‡˜™–‰14 Global presence 16   Ƙ ˜–“’‹”‰–Š“–‘ ’‡‰ Š“–˜Œ‰†‰’‰ȝ˜“Š” ——‰’‹‰–—18 EXCELLENCE œ‡‰‰’‡‰’ IN ” ——‰’‹‰–—‰–š‡‰20 PASSENGER Innovation SERVICE in all areas 50

‰—™””“–˜‰– An enhanced transport service of sustainable cities 70 in Île-de-France 22 ˜ ˜‰‘‰’˜“Š‡“‘”–‰Œ‰’—š‰’‡“‘‰89 Focus on the new Stif contract 26 Consolidated balance sheet 90 “’ȝ–‘‰ˆ‘“‘‰’˜™‘  —Œȣ“›—˜ ˜‰‘‰’˜91 in France “–Š“–‡‰ĺ‰’š–“’‘‰’˜  ’ˆ’˜‰–’ ˜“’ ‘ –‰˜—28 ’ˆ—“‡ ’Š“–‘ ˜“’92 Stress-free, safe travel 32 ‰‡“‘’‹ ’ˆ‡“’’‰‡˜‰ˆ public areas 36 ‰‡“‘‰˜“ ’‰œ˜Ŀ‹‰’‰– ˜“’—˜ ˜“’42 Service culture shared † —˜ Ț44   PRIORITY PRIORITY INNOVATION A KEY IN SUPPORTER OF ALL SUSTAINABLE AREAS CITIES

Innovation as a driver Solutions tailored of development 52 to local needs 72 A world leader in automatic Saving energy and reducing metro systems 56 CO2 emissions 74 Focus on the Grand Paris Bus2025 programme Express project 60 underway 76 Leading Exemplary the worldwide tram practices 78 revival 62 Inventing the city Bus networks designed of tomorrow 80 to provide the best possible local service 64 The COP21 partnership 82 Being an innovative employer: fundamental to the Group’s Supporting economic development 66 and social progress 84

1602067_RATP_RA_2015_p1_19_GB.indd 1 02/06/2016 18:50   1ƙŢDES INNOVATIONS DANS TOUS LES DOMAINES

INTERVIEW WITH ÉLISABETH BORNE, CHAIRWOMAN AND CEO OF RATP

Œ ˜› —˜Œ‰‘ ’ Œ‹Œ‹Œ˜“ŠƉƇƈƌń ‰—‹’‰ˆ ’‰›‡“’˜– ‡˜˜Œ ˜›‹“š‰–’“™– relationship with Stif – the Île-de-France transport ™˜Œ“–˜ś™’˜ƉƇƉƇĽŒ—› — ‰‘‰—˜“’‰Š“– Ľ Š“‡™—‰ˆ“’˜Œ‰’‰‹“˜ ˜“’— ——““’ — †‰‡ ‘‰ĺ ’ˆ›‰ ‡Œ‰š‰ˆ †  ’‡‰ˆ ‹–‰‰‘‰’˜Ľ ˜‹š‰—™— ‡‰ –š‰›“Š˜Œ‰’‰œ˜Šš‰‰ –— and represents a vote of confidence by Stif. It is an ‘†˜“™— ’ˆˆ‰‘ ’ˆ’‹‡“’˜– ‡˜ĺ†™˜ –‰ —˜‡“’‰Ľ ˜›‘ ‰™—– —‰“™–‹ ‘‰ĺ” –˜‡™ –“’˜Œ‰ ’‰˜›“–ĺ›Œ‰‡“’˜’™’‹˜“”™˜“™–” ——‰’‹‰–— ˜˜Œ‰ heart of our efforts. Œ‰’‰›‡“’˜– ‡˜’‡™ˆ‰—’‡–‰ —‰ˆ“†‹ ˜“’— –‰‹ –ˆ’‹—‰–š‡‰Š–‰•™‰’‡ ’ˆ•™ ˜ĺ›˜Œ‡‰ ’‰– ”™†‡ –‰ — ’ˆ˜– ’—剒Œ ’‡‰ˆ” ——‰’‹‰– ’Š“–‘ ˜“’ ’ˆ‘“–‰—˜ ŠŠ“’˜Œ‰‹–“™’ˆ›˜Œ’ ˜Œ‰’‰˜›“–—Ľ˜Œ –‰‡“–ˆ’š‰—˜‘‰’˜†™ˆ‹‰˜ “ŠƀƏĽƌ†“’“š‰–Šš‰‰ –—ĺ’‡™ˆ’‹ƀƋĽƉ†“’ Š–“‘ň—“›’–‰—“™–‡‰—ĺ˜Œ‰‡“’˜– ‡˜‹š‰—™— ˜Œ‰‘‰ ’—˜“ ‡Œ‰š‰“™–˜ –‹‰˜—›˜Œ“™˜’‡–‰ —’‹ “™–ˆ‰†˜Ľ‰››“–Œ –ˆ˜“‹‰˜š ™‰Š“–‰š‰–‰™–“ ›‰—”‰’ˆĽˆ“’‹˜Œ ˜ĺ›‰›—Œ“›˜Œ‰ ˆš ’˜ ‹‰— “Š“™–’˜‰‹– ˜‰ˆ‘“ˆ‰˜Œ ˜‡“‘†’‰—“”‰– ˜“’—ĺ ‘ ’˜‰’ ’‡‰ ’ˆ‰’‹’‰‰–’‹Ľ

ƙ “’’‰ĽŒ ˜‡“‘”‰œ”–“Ž‰‡˜› —‡ –‰Š™ Œ ˜›˜Œ‰’š‰—˜‘‰’˜ ‡“’ˆ™‡˜‰ˆ˜“‘’‘—‰ˆ—–™”˜“’˜“C‰Ŀˆ‰Ŀ– ’‡‰ †™ˆ‹‰˜†‰—”‰’˜“’ń –‰—ˆ‰’˜— ’ˆ˜“™–—˜—Ľ’ˆ›‰ –‰‹“’‹ Ŀ“™˜˜“‘‰‰˜ ‰Œ š‰˜›“‘ ’ ‘—ļˆ‰š‰“”’‹ ’ˆ‘“ˆ‰–’—’‹ ‰š‰’‘“–‰ ‘†˜“™—˜ –‹‰˜—Š“–˜Œ—”–“Ž‰‡˜’˜Œ‰ “™–’‰˜›“–—Ľ ’ƉƇƈƌ囓–‡“’˜’™‰ˆ“’Š“™–‘‰˜–“ —™‘‘‰–“ŠƉƇƈƍĽ‰ –‰‡“’˜’™’‹˜“™”‹– ˆ‰“™– ’‰‰œ˜‰’—“’—Ľ™’’‰’‹›“–—˜ ’‹” ‡‰“’˜Œ‰ —˜ ˜“’—Ľ—–‰‹ –ˆ—” ——‰’‹‰–’Š“–‘ ˜“’囉Œ š‰ ’“–˜Œ‰–’‰œ˜‰’—“’“Š’‰ƈƋĺ›Œ‡Œ›†‰˜Œ‰ ˜ ‰’—˜‰”—˜“”–“šˆ‰’‰›ˆ‹˜ —‰–š‡‰—ĺ—™‡Œ — † ‡†“’‰“Š˜Œ‰ – ’ˆ –—’‰˜›“–Ľ’˜Œ‰˜– ‘ ˜Œ‰ ””—”“–˜  ’ˆ˜Œ‰ʼn‘“’Ŋ ””ĺ›Œ‡Œ ’‰˜›“–ĺ›‰ –‰ —“”–‰” –’‹“–‡ ––’‹“™˜Š“™– ”–“šˆ‰—†‰˜˜‰–’Š“–‘ ˜“’˜“’‰” ——‰’‹‰–—Ľ ‰œ˜‰’—“’”–“Ž‰‡˜—Ľ‰›‘”–“š‰ ’™‘†‰–“Š†™— Œ‰—‰”–“Ž‰‡˜— –‰Œ‰”’‹˜“‘ ‰ ‘“ˆ‰–’ –“™˜‰—ĽŒ–“™‹Œ˜Œ“—‰‰ŠŠ“–˜—囉›†‰ †‰˜“”–“šˆ‰ ’ˆ’’“š ˜š‰‡“‘” ’Ľ Œ‹ŒĿ•™ ˜”™†‡˜– ’—”“–˜˜“‘“–‰”‰“”‰’˜Œ‰ C‰Ŀˆ‰Ŀ– ’‡‰–‰‹“’Ľ To what extent do these ˜˜Œ‰— ‘‰˜‘‰ĺ›‰ –‰’š‰—˜’‹’“–ˆ‰–˜“‘ ‰ “™–’‰˜›“–—— Š‰– ’ˆ‘“–‰‘“ˆ‰–’ĽŒ‰ ™˜“‘ ˜“’ ”–“‹– ‘‘‰—ˆ‰”‰’ˆ“’“™– “Š‘‰˜–“’‰Ƌ—™’ˆ‰–› ĺ ’ˆ‡“’Š–‘—“™–‹“†  —˜–“’‹Š’ ’‡ ”‰–Š“–‘ ’‡‰ń ‰ ˆ‰–—Œ”’‘“ˆ‰–’‘‰˜–“——˜‰‘—Ľ‰ –‰™”‹– ˆ’‹ ™–Š–‘‹–“›˜Œ‘“‘‰’˜™‘‰’ †‰ˆ™—˜“’‡–‰ —‰ “™–˜– ’—“’’‰ ’ˆ‘‰˜–“’‰Ɛĺ ’ˆ›‰Œ š‰ “™––‰š‰’™‰†ƌĽƎǷ˜“ƀƌĺƌƌƍ‘“’’ƉƇƈƌĺˆ–š‰’ ‡“‘”‰˜‰ˆ˜Œ‰–‰Š™–†—Œ‘‰’˜“Šƍƍ ƎƐ˜– ’—“’ ’” –˜‡™ –†‹–“›˜Œ’“™–—™†—ˆ –‰—ĺ ’ˆ“™–’‰˜ ’‰Ľ— —“—”‰’ˆ’‹ –‹‰ ‘“™’˜—“Š‘“’‰ ’‡“‘‰˜“˜ ‰ˆƀƋƊƎ‘“’Ľœ‡™ˆ’‹’“’Ŀ–‰‡™––’‹ “’˜Œ‰‘‰˜–“ ’ˆ’Š– —˜–™‡˜™–‰ĺ›Œ‡Œ˜“›’—Ľ ’ˆ˜‰‘”“– –Š ‡˜“–—ĺ’‰˜’‡“‘‰› —ƀƊƇƉ‘“’ĺ —” –˜“Š˜Œ ˜’š‰—˜‘‰’˜ĺ›‰‘ ˆ‰‰œ‡‰”˜“’  —˜ †‰›˜Œ–‰—”‰‡˜˜“ƉƇƈƋĽ˜Œ˜Œ‰’‰› ‰ŠŠ“–˜—’ƉƇƈƌ–‰‹ –ˆ’‹˜– ‡ ’ˆ†  —˜–‰” ‡‰‘‰’˜ ƉƇƈƍĿƉƇƉƇ˜Š‡“’˜– ‡˜ĺ“™–’‰˜’‡“‘‰—‰ ˜“‘“š‰† ‡˜“ –“™’ˆƀƉƇƇ‘“’’ƉƇƈƍĽ ›“™ˆ‰‘”Œ ——‰˜Œ ˜ ‘“—˜ “Š˜Œ ˜’‰˜’‡“‘‰ —–‰’š‰—˜‰ˆ’™”‹– ˆ’‹“™–’‰˜›“–—ĽŒ——‰˜— ” –˜’“™–’ˆ™—˜–ĺ—’‡‰“™–” ——‰’‹‰–— –‰˜Œ‰‘ ’ ones who benefit. RATP’s sound financial health allows us to invest WE WANT ’”‰“”‰ ’ˆ ˜˜– ‡˜˜Œ“—‰›˜Œ˜Œ‰——˜“ˆ‰š‰– ˜Œ‰˜‰‡Œ’““‹‰— ’ˆ”‰–Š“–‘ ’‡‰“Š Ɖƈ—˜Ŀ‡‰’˜™– ’‰˜›“–Ľ‰›–‰‡–™˜ƊĺƇƇƇ’‰›‰‘”“‰‰—’ C‰Ŀˆ‰Ŀ– ’‡‰’ƉƇƈƍĽ™–”“‡’Š š“™–“Š›“–Š“–‡‰ ’˜‰‹– ˜“’ ’ˆ‰•™ “””“–˜™’˜‰—‘‰ ’—˜Œ ˜›‰› TO BE —“˜ ‰“’ƏƌƇ”‰“”‰“’ ———˜‰ˆ‡“’˜– ‡˜—Ľ A DRIVING

FORCE “The new 2016-2020 contract signed with Stif BEHIND will put more of our —˜ Ț“’˜Œ‰‹–“™’ˆ within the network, SMART, delivering enhanced safety and service SUSTAINABLE quality.” CITIES

ƚ INTERVIEW WITH –‰‰‘”“‰‰—–‰ ˆ ÉLISABETH BORNE, Š“–˜Œ“—‰‡Œ ‰’‹‰—ń CHAIRWOMAN ’”™–—™’‹˜Œ‰—‰”–“Ž‰‡˜—囉›—˜‰’ ’ˆ˜ ˜““™– AND CEO ” ——‰’‹‰–—ĺ˜– ’—”“–˜ ™˜Œ“–˜‰—吓‡ “ŠŠ‡ — ’ˆĺ OF RATP “Š‡“™–—‰ĺ‰‘”“‰‰—Ľ ’ƉƇƈƍĺ › ’˜  –“™” ‰‘”“‰‰—˜“Œ š‰ — “’˜Œ‰†‹‡Œ ‰’‹‰— Œ‰ ˆ “Š™—ĽŒ‰–”–“”“— —›†‰™—‰ˆ†“™–—˜– ˜‰‹ ‹–“™”—˜“ˆ‰˜‰–‘’‰“™–’‰›ˆ–‰‡˜“’ —” –˜“Š“™– ʼn³Š—ƉƇƉƌŊ”–“‡‰——Ľ Œ š‰—”‰’˜ “˜“Š˜‘‰“’˜Œ‰ ‹–“™’ˆ—’‡‰  ––š‰ˆ ˜ĽŒ‰–‰š‰– Œ š‰†‰‰’ĺ Œ š‰‘‰˜Œ‹Œ”–“Š‰——“’ —˜ ŠŠ›Œ“ –‰”–“™ˆ˜“ †‰“’‹˜“˜Œ—‹–‰ ˜”™†‡Ŀ—‰–š‡‰‡“‘” ’Ľ ˜—† ›“–’‹˜“‹‰˜Œ‰–˜Œ ˜›‰›†™ˆ˜“‘“––“›ň—Ľ  ’ ‹‰‘‰’˜Ŀ‰‘”“‰‰ˆ “‹™‰— —“‡–™‡ ˜“˜Œ‰ –“™”ň—”“‡Ľ ’ƉƇƈƌĺ˜Œ‰Œ‹Œ•™ ˜“Š˜Œ ˜ ˆ “‹™‰‰’ †‰ˆ™—˜“Š“–‘ ’™‘†‰–“Š ‹–‰‰‘‰’˜— “™–—™†—ˆ –‰— –‰‘ ’‹ ›˜Œ—˜ ŠŠ–‰”–‰—‰’˜ ˜š‰†“ˆ‰—ĺ’‡™ˆ’‹“’‰ ‹““ˆ”–“‹–‰——Ľ –‰‹ –ˆ’‹”–“Š‰——“’ ‰•™ ˜†‰˜›‰‰’‘‰’ ’ˆ ›“‘‰’ ’ˆ ’“˜Œ‰––‰‹ –ˆ’‹˜Œ‰‰‘”“‘‰’˜“Š Œ—˜Œ ˜‘”“–˜ ’˜ń people with disabilities. —‘ ’˜ ’’‹˜—‘“‘‰’˜™‘’– ’‡‰ ’ˆ ’˜‰–’ ˜“’ ‘ –‰˜—Ľ™†—ˆ –‰—’“› ‡‡“™’˜Š“– “š‰–ƉƇǷ“Š“™––‰š‰’™‰ĺ‘”–“š’‹˜Œ‰ –“™”ň— RATP has adopted a new Š’ ’‡ ”‰–Š“–‘ ’‡‰Ľ ™—˜ —‘”“–˜ ’˜ĺ˜Œ“™‹Œĺ †– ’ˆ—‹’ ˜™–‰Ľ ˜Œ‰–ˆ‰š‰“”‘‰’˜‰’Œ ’‡‰—“™–‰œ”‰–˜—‰ĺŒ‰”’‹™— ˜“‘”–“š‰“™–—‰–š‡‰’ –‰‹“’—’›Œ‡Œ›‰ Œ ˜ˆ“‰—˜‘‰ ’ń operate and particularly in Île-de-France. In France, ™–’‰›†– ’ˆ—‹’ ˜™–‰ʼn‰‘ ’ˆ‰žĿ’“™— š‰Ŋ ‰š–‰’‰›‰ˆ “Š˜—‘ Ž“–‡“’˜– ‡˜—’ƉƇƈƌ ”“—˜“’— — ‹“† ‰œ”‰–˜’—™—˜ ’ †‰˜– š‰ and won new ones in Valenciennes, Laon and Épernay. ’ˆ—‘ –˜‡˜‰—劓–˜Œ‰†‰’‰Š˜“Š” ——‰’‹‰–—Ľ ™˜—ˆ‰– ’‡‰ĺ‰š†–“™‹Œ˜’˜“—‰–š‡‰˜Œ‰ ˜— ”–“‘—‰˜Œ ˜›‰‘™—˜ ‰‰”Ľ ˜‰‘†“ˆ‰— ‰œ˜‰’—“’˜“˜Œ‰‹‰–—‘‰˜–“ ’ˆ—”–‰” –’‹˜Œ‰†™— ˜Œ‰š ™‰—“Š—“ˆ –˜ ’ˆ›“–’‹’˜Œ‰”™†‡ ’‰˜›“–’ ˆŒĽŠ˜‰– —™‡‡‰——Š™‘“š‰’˜“ ’˜‰–‰—˜ĺ›Œ‡Œ –‰—“ˆ‰ –˜“Ľ ˜‰‘”Œ ——‰— ™—‡ ’ĺ ˜ — †“™˜˜“†‰‡“‘‰ ‘ Ž“–‡“™’˜–Š“– “™–‡“‘‘˜‘‰’˜˜“ ‡Œ‰š’‹ˆš‰–—‰ĺ—™—˜ ’ †‰ ’ˆ RATP Dev. The expertise offered by the Group via its ‡š—‰ˆ‡˜‰—Ľ™––‰ Ŀ‰—˜ ˜‰–‰ˆ‰š‰“”‘‰’˜—˜– ˜‰‹ “˜Œ‰–—™†—ˆ –‰—ś œœĺĺ–“‘“‘³˜–“ĺ — ‹““ˆ‰œ ‘”‰Ľ“ˆ‰–’— ˜“’›“–“’“™–‘‰˜–“ “‹—Ŀ– ’—”“–˜— ’ˆ‰‡˜³ś› — —“’ˆ‰‘ ’ˆ —˜ ›“–—Œ“”— ’ˆ†™—‡‰’˜–‰—ĺ—™‡Œ —˜Œ‰ ‹’Ŀ–³’³‰— ‰ –Ľ—˜– ĺ“™–Ž“’˜š‰’˜™–‰›˜Œĺ—‰œ” ’ˆ’‹ †™—‡‰’˜–‰ĺ›Œ‡Œ‡ ‘‰’˜“—‰–š‡‰’ƉƇƈƌ劓–‘—” –˜ rapidly in France – where it is heavily involved in the “Š”–“‹– ‘‘‰˜Œ ˜’‡™ˆ‰——“‡ Œ“™—’‹ĺ”™†‡ – ’ˆ –—”–“Ž‰‡˜ś ’ˆ †–“ ˆĽ– ‹‡ ĺŠš‰—˜–  ‘‰’˜‰— ’ˆ“ŠŠ‡‰—吉 ˆ’‹˜“ ˆš‰–—‰‘œ“Š™—‰— ‰‘”“‰‰—ˆ‰ˆ’ ˜‰––†‰ ‡‡ˆ‰’˜’ƉƇƈƌĺ ‘ Ž“– —“™–‡‰“Š‹–‰Š˜“˜Œ‰Š ‘‰—‡“’‡‰–’‰ˆ†™˜ —“˜Œ‰ ‡“‘” ’Ľ The Board of Directors has A record ˆ“”˜‰ˆ“™–—˜– ˜‰‹Š“– the Group’s future. What will ‡Œ ’‹‰ń ‰‘™—˜““˜“˜Œ‰Š™˜™–‰˜“”–‰” –‰Š“–—“‘‰‡–™‡  ˆ‰š‰“”‘‰’˜—ļŠ“–‰œ ‘”‰ĺ‡“‘”‰˜˜“’›†‰ introduced at a faster pace in Île-de-France, and the – ’ˆ –—’‰˜›“–—†‰’‹‡–‰ ˜‰ˆĽ Œ š‰—‰˜˜Œ–‰‰ € 8.5 ”–“–˜‰—ļ ‘’‹Š“–‰œ‡‰‰’‡‰’” ——‰’‹‰–—‰–š‡‰ĺ ”–“‘“˜’‹’’“š ˜“’’  –‰ —ĺ ’ˆ”™˜˜’‹˜Œ‰ billion will be –“™”Š“–› –ˆ — ‰—™””“–˜‰–“Š—™—˜ ’ †‰‡˜‰—Ľ invested by 2020. ‰› ””˜Œ“—‰”–“–˜‰—Š–“‘ƉƇƈƍ˜Œ–“™‹Œ –“™’ˆƈƇ‹ ‘‰Ŀ‡Œ ’‹’‹”–“Ž‰‡˜—’š“š’‹‡“’‡–‰˜‰ action.

ƛ ’ˆ‡“‘‘™’˜‰—Ľ—›‰ —†‰’‹ ‰—™””“–˜‰–“Š —“‘‰“Š˜Œ“—‰š‰Œ‡‰—’ƉƇƈƍ ’ˆƉƇƈƎ —” –˜“Š“™– ‘“†˜ĺ— ‘ Ž“–‡“’˜–†™˜“–˜“‡˜Š‰ ’ˆ ™—ƉƇƉƌ”–“‹– ‘‘‰Ľ˜Œ˜Šň——™””“–˜ĺ›‰ ‘ —Œ‰”’‹˜“‡–‰ ˜‰Š–‰—Œˆ’ ‘—‘’‡˜ˆ—˜–‡˜—Ľ to ensure that all of our Île-de-France fleet consists “Š‡‰ ’†™—‰—śƏƇǷ‰‰‡˜–‡ ’ˆƉƇǷ–™’’’‹“’ †“ ś ’ˆ –‰† —‰ˆ’‘“ˆ‰–’—‰ˆ†™—‡‰’˜–‰—Ľ As part of its sustainable ’ ˜‰ƉƇƈƍĺ“™–Š–—˜ Ŀ‰‰‡˜–‡†™—–“™˜‰›†‰’ cities approach, RATP has operation. By 2025, Paris will be one of the first cities ’˜Œ‰›“–ˆ˜“Œ š‰‡“‘”‰˜‰ˆ ’‰’‰–‹˜– ’—˜“’ —‰˜ ‘†˜“™—˜ –‹‰˜—–‰‹ –ˆ’‹ “Š˜Œ—’ˆĽ ‰’‰–‹˜– ’—˜“’ĽŒ ˜— ˜Œ‰‡™––‰’˜”“—˜“’ń To what extent have the › — ’“ŠŠ‡ ” –˜’‰–“Š˜Œ‰Ɖƈ‹“†  events that have caused such ‡‘ ˜‰‡“’Š‰–‰’‡‰Œ‰ˆ’ –—’ ˜‰ƉƇƈƌĺ ’ˆ›‰ laid on hybrid buses to carry several tens of thousands ‹–‰Š’– ’‡‰ ’ˆ™–“”‰ of participants to the event’s various locations. As part —’‡‰ ’™ –ƉƇƈƌ‡Œ ’‹‰ˆ “ŠƉƈ囉”–‰—‰’˜‰ˆƈƊ‰’š–“’‘‰’˜ ĿŠ–‰’ˆ †™—”–“˜“˜”‰—‘ ˆ‰†‡“‘” ’‰—Š–“‘ –“™’ˆ˜Œ‰ ň—ˆ Ŀ˜“Ŀˆ  ‡˜š˜‰—ń ›“–ˆĺ’‡™ˆ’‹—‰š‰– ›“–ˆ‰œ‡™—š‰—Ľ‰›˜‰—˜ ‘™—˜—˜ –˜†Œ ’‹˜Œ‰‰œ‰‘” –‰ŠŠ“–˜— ’ˆ ”–“Š‰——“’ —‘—Œ“›’†—˜ ŠŠĺ›Œ“‰’—™–‰ˆĺ in difficult conditions, that we continued to provide “™–”™†‡—‰–š‡‰Š“–˜Œ‰†‰’‰Š˜“Š“™–” ——‰’‹‰–—Ľ “‹‰˜Œ‰–›˜Œ˜Œ‰”™†‡ ™˜Œ“–˜‰—囉˜““‘‰ —™–‰— ˜“’‡–‰ —‰˜Œ‰— Š‰˜“Š“™–” ——‰’‹‰–— ’ˆ—˜ ŠŠĽ “Our new brand signature The new contract with Stif includes the creation “ŠƉƇƇŽ“†—’“–ˆ‰–˜“‘ ‰“™–’‰˜›“–— Š‰–ĺ ‘Demandez-nous la ville’ ’‡™ˆ’‹ƈƇƇ’‰˜›“–”–“˜‰‡˜“’ ’ˆ—‰‡™–˜“ŠŠ‡‰–—Ľ –‰ȣ‰‡˜—“™–‡“‰‡˜š‰ Œ“—‰“ŠŠ‡‰–—›Œ š‰’‰›–‰—”“’—†˜‰—Ľ™– ” ——‰’‹‰–—‡ ’‡“™’˜“’™—˜“‘ ’˜ ’˜Œ‰Œ‹Œ‰—˜ ambition to play an integral ‰š‰“Šš‹ ’‡‰Ľ ‰‘™—˜ —“’‡–‰ —‰“™–‰ŠŠ“–˜—˜“Š“—˜‰–—“‡  role in developing smart ‡“Œ‰—“’ ’ˆ˜Œ‰”–’‡”‰“Š›“–’‹˜“‹‰˜Œ‰–冓˜Œ cities and sustainable “’“™–’‰˜›“–— ’ˆ›˜Œ’“™–‡“‘” ’Ľ›“‰ –— Š˜‰–“™–ʼn ™ˆ‰˜“—‰‡™ –—‘ ’ˆ’‰™˜– ˜Ŋ› — mobility for our passengers.” distributed within RATP, I decided in 2015 to set up an ethics unit, which will ensure that RATP sets ’‰œ ‘”‰’˜Œ— –‰ Ľ

RATP is an official partner “Š –—ň†ˆ˜“Œ“—˜˜Œ‰ƉƇƉƋ ‘”‡ ‘‰—ĽŒˆˆ“™ ˆ‰‡ˆ‰˜“˜ ‰” –˜ń Œ‰‘”‡ ’ˆ – ‘”‡ ‘‰— –‰”“”™ –‹“†  events that unite the world. They represent values that —Œ –‰—ļ–‰—”‰‡˜ĺ˜‰ ‘—”–˜ ’ˆ —‰ŠĿ‘”–“š‰‘‰’˜Ľ“  ‘”–“™ˆ˜Œ ˜‡ ’™—‰˜— ™’•™‰‰œ”‰–˜—‰’—™—˜ ’ †‰˜– š‰˜“—™””“–˜˜Œ‰ Paris bid.

Ɯ RATP’S NEW TRAJECTORY 2     ň   PROMOTING   Ľ        INNOVATION        IN ALL AREAS Ľ            The Group is driven by its culture of    ƙƗƘƜĽ ’’“š ˜“’ ’ˆ›“–—Œ –ˆ˜“ˆ‰š‰“” ——˜‰‘— ’ˆ“–‹ ’— ˜“’—˜“–‰‘ ’ ˜˜Œ‰‰ ˆ’‹‰ˆ‹‰“Š ‘“ˆ‰—“Š ˜– ’—”“–˜ĺ’‡™ˆ’‹˜– ‘—写—‰—呉˜–“ ’ˆĽ™– ‘†˜“’—˜“†‰‡“‘‰ ‰ ˆ’‹” ‰–’—‘ –˜‘“†˜ĺ “Ț‰–’‹” ——‰’‹‰–— ’’‡–‰ —’‹†–“ ˆ ’ˆ’’“š ˜š‰– ’‹‰“Š—‰–š‡‰— ’ˆ “Ț‰–’‹˜Œ‰‘ˆ““–Ŀ˜“Ŀˆ““–˜– š‰ —“™˜“’—Ľ ’”™–—™’‹˜Œ ˜ ‘†˜“’囉 —Œ“› ‹˜ĺ“”‰’’‰—— ’ˆ’š‰’˜š‰’‰——Ľ ‰˜ ‰ ˆš ’˜ ‹‰“Š’’“š ˜“’ ‡–“—— the Group’s various business lines. We develop collaborations with partners ’ˆ‰’˜˜‰—“Š —ž‰— ’ˆŠ–“‘ ˆȚ‰–‰’˜† ‡‹–“™’ˆ—ĺ—‰‰‡˜‰ˆŠ“–˜Œ‰– †˜˜“’’“š ˜‰Ľ™—˜“‘‰–— –‰ › — 1 ˜˜Œ‰Œ‰ –˜“Š“™–•™‰—˜Š“–’’“š ˜“’Ľ AIMING FOR EXCELLENCE IN PASSENGER SERVICE  ——‰’‹‰–— –‰˜Œ‰‹–“™”ň—‡‰’˜–  ‡“’‡‰–’Ľ—˜‰’’‹˜““™–” ——‰’‹‰–— — ”–“–˜Ľ‰›“–Œ –ˆ˜“ ‡Œ‰š‰ technical and operational excellence, ’‡™ˆ’‹˜‹Œ˜‡“’˜–““š‰–— Š‰˜——™‰— ’ˆ–——–‰ ˜’‹˜“˜—†™—’‰——Ľ‰ —‰‰˜““Ț‰–” ——‰’‹‰–— Œ‹Œ‰š‰“Š —‰–š‡‰’  –‰ —ļ˜– ’—”“–˜ĺ” ——‰’‹‰– ’Š“–‘ ˜“’ĺ ‘†‰’‡‰ĺ”‰–—“’ —‰–š‡‰ ’ˆ‡“‘‘‰–‡ –‰ ˜“’—Ľ‰ ˆ ”˜“™– processes and use our expertise as part “Š ‡“’˜’™“™—‘”–“š‰‘‰’˜ ””–“ ‡ŒĽ —˜–š’‹Š“–‰œ‡‰‰’‡‰ĺ›‰‘”–“š‰“™– PRIORITIES ‰‡“’“‘‡ ’ˆ—“‡ ”‰–Š“–‘ ’‡‰Ľ

Ɲ Ɲ People Investing in people is the primary source of our excellence. Dedication to the general interest RATP is a public sector service company that is socially responsible and committed to its communities. Respect Respect is an essential part of our role in order to manage the diversity of both Ɗ our employees and our passengers. RATP GROUP: Professional approach A KEY SUPPORTER to customer service ‰™—‰“™–ȝ–—˜Ŀ‡ ——‰œ”‰–˜—‰ ’ˆ OF SUSTAINABLE know-how to maximise the satisfaction CITIES of all our customers. Œ‰‹–“™”‘ ’˜ ’—‡“—‰–‰ ˜“’— A taste for challenges with local participants in urban policy. We take on the day-to-day and future ‰ –‰ȝ–‘‡“‘‘˜˜‰ˆ˜“—™—˜ ’ †‰ challenges in the public transport ˆ‰š‰“”‘‰’˜ ’ˆ—™—˜ ’ †‰˜– š‰Ľ industry with passion and an innovative, ‰‰œ”“–‰’‰›—“™˜“’—˜“— š‰‰’‰–‹ competitive spirit. ’ˆ‡“‘† ˜‡‘ ˜‰‡Œ ’‹‰Ľ‰ˆ‰š‰“” constructive interaction with all Openness —˜ ‰Œ“ˆ‰–—ĺ† —‰ˆ“’–‰—”‰‡˜ ’ˆ ™–‰Ȟ‡‰’‡—ˆ–š‰’†“™– †˜ ˜– ’—” –‰’‡Ľ™–‰œ‰‘” – to listen to our customers and our ‰’š–“’‘‰’˜ ‡“‘‘˜‘‰’˜—‰˜—™— ” –˜Ľ stakeholders.

ƞ ƘƗ  PROJECTS

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Asserting Bolstering Improving our position as an the Group’s safety engineering international group and security culture performance for meeting the highest ň—“’‹Ŀ˜‰–‘ ˜Œ‰†‰’‰ȝ˜“Š global standards ˆ‰š‰“”‘‰’˜ ’ˆ—™‡‡‰—— internal and Œ‰ˆš‰–—‰– ’‹‰“Š depend not only on our external clients experience and expertise †˜˜“‘”–“š‰ ň—’˜‰‹– ˜‰ˆ ›˜Œ’˜Œ‰‹–“™” ‡“’˜’™“™—˜Œ‰•™ ˜ ‰’‹’‰‰–’‹‘“ˆ‰Œ — of our service, but above — ’ ˆš ’˜ ‹‰›‰’‰‰ˆ ”–“š‰’‰Ț‰‡˜š‰ĺ “›’‹ 04 05 all to have full control over to develop and on which ™—˜“‘”‰‘‰’˜‘ Ž“– ›‰‘™—˜‡ ”˜ —‰Ľ safety issues and the ”–“‹– ‘‘‰—›Œ‰ Starting Developing Œ‰ˆ‰š‰“”‘‰’˜“™˜—ˆ‰ Š™’ˆ ‘‰’˜ –™‰—˜Œ ˜ ’‰˜›“–—–‰‘ ’Š™ Île-de-France enables us ‹“š‰–’“™– ‡˜š˜‰—Ľ™– operational, such as the general our ability ˜“™—‰“™–——’“˜Œ‰– ‹‰’‰– — Š‰˜ ’ˆ ™˜“‘ ˜’‹‘‰˜–“’‰ƈ mobilisation to innovate more ‡˜‰—冖“ ˆ‰’’‹“™– —‰‡™–˜”“‡Š“–‘—” –˜ ’ˆ†–’‹’‹ƍƇ‘ of the company quickly ‰œ”‰–‰’‡‰ ’ˆ‡–‰ ˜’‹ “Š“™–‡“‘‘˜‘‰’˜ ’ˆ “Š˜– ‘’‰—’˜“—‰–š‡‰ for the RER RATP has always had value for the Group. ‘™—˜–‰‘ ’ ‰Š“‡™—ĺ in three years. in accordance with the a culture of innovation. ‰’‰‰ˆ˜“˜ ‰ ‘“–‰ “›‰š‰–ĺ‹š‰’ļ ‰’‰‰ˆ˜“‘“ˆ‰–’—‰ “›ĺŒ“›‰š‰–ĺ ˜ ˜‘‰ ‡“ †“– ˜š‰ĺȣ™ˆ –“™”ň—“†‹ ˜“’— ’ˆ Ţ˜Œ‰’‡–‰ —’‹ˆ‰‘ ’ˆ— ˜Œ‰ ’ˆ—™†—˜ ’˜  responsibilities as a ›Œ‰’˜‰‡Œ’““‹ ’ˆ˜Œ‰ ””–“ ‡Œś’š“š’‹ “Š˜Š ’ˆ“™–Š™’ˆ’‹ ’‡–‰ —‰” ——‰’‹‰– ways people travel are Š‰‰ˆ† ‡ĺ’“›‰ˆ‹‰ ”™†‡Ŀ—‰‡˜“–‡“‘” ’Ľ providers; — ˜—Š ‡˜“’’˜‰–‘— “Š‰œ—˜’‹’˜ ˜š‰—ĺ This is especially • the exceptional level “Š’Š“–‘ ˜“’ĺ’‡ˆ‰’˜ ‡Œ ’‹’‹’‡–‰ —’‹ •™‡ĺ›‰‘™—˜ ’Š“–‘ ˜“’ ’ˆˆ ˜ ĺ ‘”“–˜ ’˜ ˜ ˜‘‰›Œ‰’ “Š’š‰—˜‘‰’˜˜Œ ˜›‰ –‰ ‘ ’ ‹‰‘‰’˜ĺ‡‰ ’’‰——ĺ co-ordinate an active, —˜ Ț‰œ‡Œ ’‹‰—厓’˜ ›‰ –‰’š‰—˜’‹–‰‡“–ˆ †‰’‹ “›‰ˆ˜“ ‡“‘Š“–˜ ’ˆ”™†‡ –‰ —Ľ Group-wide innovation ’ ——›“– ’ˆ —Œ –‰ˆ ‘“™’˜—’‘“ˆ‰–’— ˜“’ ™’ˆ‰–˜ ‰ ˜ ˜‘‰›Œ‰’ ’‰— ’ˆ –‰ and technical —˜– ˜‰‹ś‡“š‰–’‹ ‡™˜™–‰ś˜“†‰’‰ȝ˜˜Œ‰ ”™†‡‘“’‰—’—Œ“–˜ ˜Œ‰† ‡†“’‰“Š˜Œ‰ technical, service-related Group as a whole. At the ˆ‰š‰“”‘‰’˜—ĺ›Œ‰’ supply; Île-de-France public — ‘‰˜‘‰ĺ ˜Œ“™‹Œ security issues are • the arrival of Grand Paris ˜– ’—”“–˜——˜‰‘ ’ˆ ’ˆˆ‹˜ ’’“š ˜“’ Œ —‘”–“š‰ˆ˜— ” –˜‡™ –‘”“–˜ ’˜ ’ˆ lines and the construction ‡ ––Œ™‹‰’™‘†‰–— ś—“˜Œ ˜›‰‡ ’–‰‘ ’ when the Group’s ˜˜Œ‰‡™˜˜’‹‰ˆ‹‰’ ”‰–Š“–‘ ’‡‰ĺ›‰’‰‰ˆ “Š˜– ‘’‰—Ɛ ’ˆƈƇ ’ˆ of people. “–ˆ‰–˜“‘‰‰˜“™–™—‰–—ň to bolster our business ˆ‰š‰“”‘‰’˜’‰‰ˆ— ‘‰˜–“’‰ƈƌ†“˜Œ‰– “ ‡Œ‰š‰˜Œ ˜ĺ›‰‘™—˜ ‘“ˆ‰˜“— Š‰‹™ –ˆ“™– ˜“†‰ ‡‡“‘” ’‰ˆ entities, ‡ ––“™˜‘ Ž“– ‰œ”‰‡˜ ˜“’— ’ˆ‡“‘”‰˜‰ ‰Ț‰‡˜š‰Ľ ˆ‰š‰“”‘‰’˜ ’ˆ’‡–‰ —‰ † ””–“”– ˜‰–— ‘™—˜‡“’˜’™‰˜“ ‘“ˆ‰–’— ˜“’›“–ĺ ‡–“——Ŀˆ—‡”’‰—’‰–‹‰— ‘ ’ ‹‰‘‰’˜Ľ ‘”–“š‰˜—’š‰—˜‘‰’˜ adjust our processes, in essential processes, —˜– ˜‰‹ ’ˆ˜— ‘”‰‘‰’˜ ’ ‘†˜“™— ›Œ‡Œ‘™—˜™’ˆ‰–‹“ ‰’‹’‰‰–’‹”‰–Š“–‘ ’‡‰ ’š‰—˜‘‰’˜”–“‹– ‘‘‰ ‡“’˜’™“™—‘”–“š‰‘‰’˜Ľ ˜“‘‰‰˜˜Œ‰‰œ”‰‡˜ ˜“’— ’ˆ‘ ‰™—‰“Š“™–†‰—˜ of its internal and external ——Ľ ‡‰’˜—‘“–‰‰Ț‰‡˜š‰ĺ ’˜‰–‘—“Š‘ ’ ‹’‹–—ĺ ‰ ˆ˜‘‰— ’ˆ‡“—˜Ľ

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Ț‰–’‹ Increasing Modernising new personalised RATP’s economic, our road network and digital services social and in order to face Œ‰ˆ‹˜ –‰š“™˜“’˜Œ ˜ environmental the competition is currently underway contribution as part ™–›“–˜“”–‰” –‰Š“– —– ˆ‡ ‡Œ ’‹’‹“™– of a smart cities Š™˜™–‰‡“‘”‰˜˜“’—š˜ Ľ relationship with approach ‰›—‰‰‡“‘”‰˜˜“’ ” ——‰’‹‰–—’˜‰–‘—“Š on the new Grand Paris ˜Œ‰– ‡‡‰——˜“’Š“–‘ ˜“’ Œ‰‹–“™”—’“˜ 06 07 just an urban public lines and our established ’ˆ˜Œ‰‰‘‰–‹‰’‡‰“Š transport operator. †™—’‰˜›“–›†‰ new personalised services. “”‰’‰ˆ™”˜“‡“‘”‰˜˜“’ Remaining Making — –‰ ˆ‰ ˆ’‹ ‰Œ š‰™’•™‰‰œ”‰–˜—‰ ’‘ ’ ‹’‹’˜‰‹– ˜‰ˆ ’ƉƇƉƋĽ a highly innovative metro operations ˜Œ‰› ›˜Œ – ’‹‰ “ˆ‰–’—’‹“™––“ ˆ “Šˆ‹˜ —‰–š‡‰—˜Œ ˜ –‰ ˜– ’—”“–˜——˜‰‘— employer and a growth driver ’‹“† ‡˜‰—Ľ‰› ’˜ ’‰˜›“–—‡–™‡ ’ continuing to put for the Group in ›ˆ‰™—‰ˆ†” ——‰’‹‰–— ‘”–“š’‹˜—•™ ˜ ’ˆ in Île-de-France, and our ˜“Œ‰”ˆ‰š‰“”—‘ –˜ people at the heart Île-de-France and ‡˜‰— ’ˆ†‰–‰‡“‹’—‰ˆ — ‰’š–“’‘‰’˜ Š““˜”–’˜ĺ ‘“†‰ ””—™—‰ˆ†“’‰ and will help us to achieve of our development worldwide in every two Île-de-France ‰” –˜‡” ’˜’˜Œ‰‘ĺ as shown by our new ˜Œ‰Œ‹Œ‰—˜‰š‰“Š Œ‰‹–“™”Œ — –“›’‹™—‰“Š‘‰˜–“ residents. expertise. “›‰š‰–ĺ’ ‡“‘”‰˜˜š‰ †– ’ˆ—‹’ ˜™–‰ —˜–“’‹›“–Š“–‡‰Ŀ–‰ ˜‰ˆ ——˜‰‘—–‰”–‰—‰’˜— ’ ʼn‰‘ ’ˆ‰žĿ’“™— š‰ŊĽ values and principles, opportunity for the Group, ‰’š–“’‘‰’˜’›Œ‡Œ ˆ‹˜ ˜‰‡Œ’““‹— ‰‘™—˜‡“’˜’™‰˜“ partly related to the ’˜‰–‘—“ŠŠ™˜™–‰ cultivate our social role ” –‰’˜‡“‘” ’ň——˜ ˜™— invitations to tender as ‡ ™—’‹– ”ˆ‡Œ ’‹‰ĺ›‰ ‘™—˜›“–Œ –ˆ˜“—”‰‰ˆ ’ˆ“™–’š“š‰‘‰’˜ — ’”‡ť”™†‡Ŀ—‰‡˜“– part of the Grand Paris in city life, particularly ’ˆ™—˜–  ’ˆ‡“‘‘‰–‡  project and international up our adoption of that ˜‰‡Œ’““‹ĺ ’ˆ‘“–‰ †˜ ’‹ ˆš ’˜ ‹‰“Š entity). invitations to tender our special position in We will continue to pay in which RATP Dev is ‹‰’‰– ˜ ‰ ˆš ’˜ ‹‰ of all new opportunities Île-de-France. close attention to ” ’’’‹˜“†ˆĽ To support our sustainable ˜“‘”–“š‰˜Œ‰‡™—˜“‘‰– Œ™‘ ’–‰—“™–‡‰ ‰‘™—˜‹ ’–‰‡“‹’˜“’ ˜– š‰“Ț‰–’‹ĺ›‰‘™—˜ ‘ ’ ‹‰‘‰’˜ for our operational ‰œ”‰–‰’‡‰ ’ˆ“™–– ’‹‰ of services, based on also step up our ”–“‡‰——‰—ś’‡™ˆ’‹—— excellence and our ‰’š–“’‘‰’˜ ‰Ț“–˜— ’ˆ‡ –‰‰–‘ ’ ‹‰‘‰’˜ ‡™˜˜’‹Ŀ‰ˆ‹‰ ” ——‰’‹‰–—ň’‰› —”– ˜“’—Ľ‹˜  ’ˆ˜™–’˜Œ‰‘’˜“ ś —›‰ —‘”–“š’‹ ‡Œ‰š‰‘‰’˜—ĺ” –˜‡™ – ˆ—˜’‹™—Œ’‹Š‰ ˜™–‰Ľ ‰‘”“‰–Ŀ›“–Š“–‡‰ ’ ™˜“‘ ˜‡‘‰˜–“ ˜‰‡Œ’““‹— —“ ›  –‰ ˜“’— ’ˆ•™ ˜ ——˜‰‘—ĽŒ‰ –—‘‰˜–“ “Š‘”–“š’‹“™–’˜‰–’  “ŠŠ‰ ˜›“–ĺ ’ˆ ‘™—˜–‰‘ ’“™–—Œ“” processes. ‘“˜š ˜’‹“™–—˜ Ț˜“ ›’ˆ“›ĺ’‡™ˆ’‹† ˆ‰ ›˜Œ’‡–‰ —’‹ ‡“‘” –—“’›˜Œ˜Œ‰’‰› ‡“‘”‰˜˜“’Ľ – ’ˆ –—‘‰˜–“’‰—ĺ †™˜—“‘™—˜“™–”–“Ž‰‡˜— outside France.

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GOVERNMENT MEMBERS REPRESENTATIVES WITH SPECIFIC EXPERTISE IN THE TRANSPORT FIELD 01 Marie-Anne Bacot, ‘‰‘†‰–“Š˜Œ‰ ‰’‰– “™’‡ 10 Xavier Girre, Š“–˜Œ‰‰’š–“’‘‰’˜ Œ‰Š’ ’‡ Ȟ‡‰–“Š 14 ’ˆ—™—˜ ’ †‰ˆ‰š‰“”‘‰’˜ 11 Patrice Raulin, 02 Élisabeth Borne, Š“–‘‰–Œ –‘ ’“Š“‡³˜³ 25 21 Œ –›“‘ ’ ’ˆ “’Ŀ™–’‰––“š –‰ť– ˜™’’‰Ŧ Œ‰Šœ‰‡™˜š‰Ȟ‡‰–“Š 24 03 Jean-François Carenco, BUSINESS EXECUTIVES –‰Š‰‡˜“Š˜Œ‰C‰Ŀˆ‰Ŀ– ’‡‰–‰‹“’ ƸƉ Michèle Bellon, and prefect of Paris Š“–‘‰–Œ –›“‘ ’“Š 04 Denis Charissoux, 13 Chiara Corazza, Deputy Director ‰‰‹ ˜‰‹‰’‰–  “Š˜Œ‰™ˆ‹‰˜ˆ‰” –˜‘‰’˜ of Paris Île-de-France 05 Gilles Leblanc, ‰‡“’“‘‡‡ ”˜  –‰‹“’  ’ˆ’˜‰–ˆ‰” –˜‘‰’˜  Sophie Mahieux(1), –‰‡˜“–ĺC‰Ŀˆ‰Ŀ– ’‡‰”™†‡›“–— Œ‰Šœ‰‡™˜š‰Ȟ‡‰–“Š–³ˆ˜ ’ˆ” ’’’‹ ‘™’‡” ˆ‰ –— 06 Solenne Lepage, 22 20 ˜– ’—”“–˜’š‰—˜‘‰’˜–‰‡˜“– REPRESENTATIVES ˜‹‰’‡‰ˆ‰— –˜‡” ˜“’— OF PUBLIC TRANSPORT 16 de l’État USERS 07 Roland Peylet, 14 Michel Babut, ‘‰‘†‰–“Š˜Œ‰“’—‰ˆň1˜ ˜ ť ˜“’ Š‰ˆ‰– ˜“’ 08 Augustin de Romanet, of transport users) Œ –‘ ’ ’ˆŒ‰Šœ‰‡™˜š‰ 15 Stéphane Bernardelli, Ȟ‡‰–“Š³–“”“–˜—ˆ‰ –— ’ Šť ˜“’ ™’“’“Š’“’Ŀ”–“ȝ˜ 09 Catherine Sueur, Š ‘Ŧ“–‹ ’— ˜“’— French Treasury auditor

ƘƗ 13 10 LOCAL AUTHORITY REPRESENTATIVES FROM AREAS DIRECTLY AFFECTED BY THE COMPANY’S ACTIVITIES 16 Gilles Carrez, Š“– Ŀˆ‰Ŀ –’‰ĺ ‘ “–“Š‰‰––‰™œĿ—™–Ŀ –’‰ 17 Annick Lepetit,  ’ˆ‡“™’‡“–Š“– –— EMPLOYEE REPRESENTATIVES

02 18 Laurence De Wilde-Ghikh, ‰‰‡˜‰ˆ‰‘”“‰‰–‰”–‰—‰’˜ ˜š‰ 05 Š–“‘˜Œ‰—˜—™””“–˜‰ˆ†’—

04 19 Abdel Halim Lalouani, ‰‰‡˜‰ˆ‰‘”“‰‰–‰”–‰—‰’˜ ˜š‰ Š–“‘˜Œ‰—˜—™””“–˜‰ˆ† 20 Didier Le Pahun, ‰‰‡˜‰ˆ‰‘”“‰‰–‰”–‰—‰’˜ ˜š‰ Š–“‘˜Œ‰—˜—™””“–˜‰ˆ†’— 21 Claire Jeunet-Mancy, ‰‰‡˜‰ˆ‰‘”“‰‰–‰”–‰—‰’˜ ˜š‰ Š–“‘˜Œ‰—˜—™””“–˜‰ˆ†Ŀ  22 Karen Marquez, ‰‰‡˜‰ˆ‰‘”“‰‰–‰”–‰—‰’˜ ˜š‰ Š–“‘˜Œ‰—˜—™””“–˜‰ˆ† 23 Fabrizio Piras, ‰‰‡˜‰ˆ‰‘”“‰‰–‰”–‰—‰’˜ ˜š‰ Š–“‘˜Œ‰—˜—™””“–˜‰ˆ†  24 Gilles Saveret, 27 ‰‰‡˜‰ˆ‰‘”“‰‰–‰”–‰—‰’˜ ˜š‰ 29 30 17 Š–“‘˜Œ‰—˜—™””“–˜‰ˆ† 

06 25 Michel Rizzi, ‰‰‡˜‰ˆ‰‘”“‰‰–‰”–‰—‰’˜ ˜š‰ Š–“‘˜Œ‰—˜—™””“–˜‰ˆ†  26 Gilles Roué, ‰‰‡˜‰ˆ‰‘”“‰‰–‰”–‰—‰’˜ ˜š‰ Š–“‘˜Œ‰—˜—™””“–˜‰ˆ†  OTHER BOARD MEMBERS 27 François Poupard, “š‰–’‘‰’˜‡“‘‘——“’‰–ĺ Director General of infrastructure, ˜– ’—”“–˜ ’ˆ‘ –˜‘‰ Ț –— ˜˜Œ‰ ’—˜–“Š˜Œ‰’š–“’‘‰’˜ĺ’‰–‹ ’ˆ –˜‘‰Ț –— 19 12 28 Noël de Saint-Pulgent, ‰ ˆ“Š˜Œ‰‰‡“’“‘‡ ’ˆȝ’ ’‡  18 01 03 control board for transport

BOARD SECRETARY 29 Jérôme Harnois

BOARD ATTENDEES 30 Jean-Marc Cador, ‰‡–‰˜ –“Š˜Œ‰›“–—‡“™’‡ Members of the Executive Committee ťƈŦ“”Œ‰ Œ‰™œĺ›Œ“—‰˜‰–‘“Š“Ȟ‡‰ 23 26 —“Š–³ˆ˜‘™’‡” ˆ‰ –—‰œ”–‰ˆ 09 “’ƈƏ‰†–™ –ƉƇƈƍĺ–‰—‹’‰ˆŠ–“‘Œ‰– ƘƘ ”“—˜“’ —ˆ–‰‡˜“–“Š“’˜Œ‰— ‘‰ date. EXECUTIVE COMMITTEE

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01 Élisabeth Borne 06 Franck Avice Œ –›“‘ ’ ’ˆ Director, Œ‰Šœ‰‡™˜š‰Ȟ‡‰– ‰–š‡‰—凙—˜“‘‰––‰ ˜“’— and public areas 02 Alain Le Duc Œ‰Š’ ’‡ Ȟ‡‰– 07 Nathalie Leboucher Director, 03 François-Xavier Perin ˜– ˜‰‹ĺ’’“š ˜“’ Œ‰Šœ‰‡™˜š‰Ȟ‡‰–ĺ ’ˆˆ‰š‰“”‘‰’˜ RATP Dev 08 Philippe Martin 04 Jean Agulhon œ‰‡™˜š‰‡‰Ŀ–‰—ˆ‰’˜ĺ Director, – ’—”“–˜ ’ˆ‘ ’˜‰’ ’‡‰ ™‘ ’‰—“™–‡‰— operations and social policy, ť ‰ ’‹™Œ“’—™‡‡‰‰ˆ‰ˆ 09 Anaïs Lançon ‰–‹‰‰’ ™ˆ Director, “’Ƌ”–ƉƇƈƍŦ “‘‘™’‡ ˜“’— ’ˆ†– ’ˆ—˜– ˜‰‹ 05 Christian Galivel œ‰‡™˜š‰‡‰Ŀ–‰—ˆ‰’˜ĺ 10 Jérôme Harnois 08 –“Ž‰‡˜—剒‹’‰‰–’‹ Chief assistant ’ˆ’š‰—˜‘‰’˜— ˜“˜Œ‰Œ –›“‘ ’

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Ƙƚ ORGANISATIONAL STRUCTURE

ƛ ƙƗƘƝ ÉRIC DYEVRE Infrastructure management ÉLISABETH BORNE Œ –›“‘ ’ ’ˆŒ‰Šœ‰‡™˜š‰Ȟ‡‰– Director Œ –›“‘ ’ XAVIER LÉTY of the Supervisory Board Stif contract of operational subsidiary Deputy Director RATP DEV

PASCALE DUGOS JÉRÔME HARNOIS Control and audit Œ‰Š ———˜ ’˜˜“˜Œ‰Œ –›“‘ ’ Deputy Director ‰‡–‰˜ –˜“˜Œ‰œ‰‡™˜š‰“‘‘˜˜‰‰ PATRICE OBERT Ethics Deputy Director

PHILIPPE MARTIN FRANCK AVICE - ŀ  CHRISTIAN   ĺ PERIN GALIVEL AND  Chief  ĺ     œ‰‡™˜š‰ŠŠ‡‰–           œ‰‡™˜š‰ Director œ‰‡™˜š‰ Vice-President Vice-President RATP DEV Transport operations • Grand Paris • General operations ‰–š‡‰—凙—˜“‘‰– subsidiary Ţ ’š‰—˜‘‰’˜— ‡“’˜–“–““‘ relations and public France and • General safety areas international control

CYRIL CONDÉ FRANCK AVICE PHILIPPE VENTEJOL RER SEM DIT ‰‹“’ œ”–‰——‰˜›“– Services and ‰š‰“”‘‰’˜ĺ ‘™˜‘“ˆ Œ™†— innovation and MICHEL “‡ —˜– ˜‰‹ DAGUERREGARAY PATRICIA DELON MTS CML LAURENT FOURTUNE ‰˜–“ĺ– ’—”“–˜ ’ˆ ™—’‰——ˆ‰š‰“”‘‰’˜ MOP Services –“Ž‰‡˜‹‰’‰–  OLIVIER DUTHUIT ‡“’˜– ‡˜’‹ PATRICE LOVISA M2E BUS •™”‘‰’˜ ŀ  ™— ’ˆ˜– ‘’‰˜›“–— and public area ING ——˜‰‘— ’‹’‰‰–’‹ SYLVIE BUGLIONI MRF PROMOMÉTRO   ŀ ™†‡ –‰ ‘ ’ ‹‰‘‰’˜ SIT “’‹—˜“‡ť– Ŧ subsidiary ’Š“–‘ ˜“’ ’ˆ  ŀ  IXXI ˜‰‰‡“‘‘™’‡ ˜“’ MRB Services subsidiary ——˜‰‘— France and international “’‹—˜“‡ť†™—Ŧ

Ƙƛ JÉRÔME MARTRES Rail safety Deputy Director

‡‰ĿŒ –›“‘ ’“Š EMMANUEL TRAMOND ‰’‹’‰‰–’‹—™†—ˆ – Senior executives SYSTRA Deputy Director

BETTY CHAPPE NICOLAS BLAIN Œ‰Š“Š—˜ Ț ‰ˆ ˜“’“Ȟ‡‰–

މ ˜“’—›˜Œ‡“’—™‘‰– associations Ţ —™ ˜ ———˜ ’‡‰“Ȟ‡‰–

ALAIN LE DUC NATHALIE JÉRÔME HARNOIS ANAÏS LANÇON JEAN AGULHON   LEBOUCHER Chief assistant to     FINANCIAL  ĺ ˜Œ‰Œ –›“‘ ’ AND BRAND         Director Chief Financial  Director ŠŠ‡‰– Director

SDG ‰•™‰—˜—Š–“‘˜Œ‰ CGF SID  ’ ‹‰‘‰’˜“ –ˆ COM GIS Financial and ˜– ˜‰‹ĺ’’“š ˜“’ Secretary to the Board “‘‘™’‡ ˜“’— ‘ ’ ‹‰‘‰’˜‡“’˜–“ ’ˆˆ‰š‰“”‘‰’˜ of Directors ’ˆ†– ’ˆ—˜– ˜‰‹ Social Policy

RÉMI FEREDJ DANIEL CHADEVILLE ÉLÉONORE LACROIX TELCITÉ / NAXOS VAL ‰‰‡“‘——™†—ˆ – JUR RATP group Foundation Real-estate policy, ‰‹  Ț –— Secretary General ”™–‡Œ —’‹ ’ˆ“‹—˜‡— RATP i STÉPHANE GOUAUD SEDP SEC Real-estate subsidiary Security Logis-Transports —“‡ Œ“™—’‹ PHILIPPE VAPPEREAU subsidiary Risk management Deputy Director

Ţ ˜ ”–“˜‰‡˜“’“Ȟ‡‰– Ţ˜– ˜‰‹ ’ˆ‘ –‰˜ analysis

‰‘†‰–“Š˜Œ‰œ‰‡™˜š‰“‘‘˜˜‰‰ Subsidiaries ——“’—

ƘƜ GLOBAL PRESENCE

THE RATP GROUP APPLIES ITS EXPERTISE IN SIX MODES OF TRANSPORT ACROSS 14 COUNTRIES AND FOUR CONTINENTS.

metro tramway train bus intercity cable transport

UNITED STATES FRANCE

Boulogne-sur-Mer Valenciennes (62) (59)

New York Charleville-Mézières Tucson (08) Washington Laon (02) Austin Paris- Île-de-France Épernay (51) Intercity presence Urban presence Châteaudun Rennes (28) (35) Orléans (45) Vierzon Bourges (18) Annemasse La Roche-sur-Yon (74) (85) Moulins (03)

Vienne (38) Aix-les-Bains BRAZIL (73)

Rio de Janeiro Intercity presence Urban presence

I 16 I SWITZERLAND MOROCCO CHINA

Geneva

Casablanca Shenyang

Nanjing

Hong Kong

ITALY

ALGERIA Florence Algiers Constantine Oran

Intercity presence INDIA Urban presence

Mumbai

UNITED KINGDOM SAUDI ARABIA

Riyadh SOUTH KOREA

Seoul

Manchester SOUTH AFRICA London Bath PHILIPPINES

Bournemouth Johannesburg-Pretoria ’ Manila Intercity presence Urban presence

Ƙƞ STRONG SOLID GROUP PERFORMANCE RESULTS FOR THE BENEFIT      OF PASSENGERS ƀƌƐƇ‘“’ š‰–—™—ƀƋƏƎ‘“’’ƉƇƈƋ

      ŀ     ƀƊƇƉ‘“’    ƀƌĺƌƌƍ‘“’ ƀƈĺƇƋƍ‘“’ “Š‡“’—“ˆ ˜‰ˆ–‰š‰’™‰ť –“™”Ŧ š‰–—™—ƀƐƐƇ‘“’’ƉƇƈƋ Œ‰ –“™”ň—–‰‡™––’‹“”‰– ˜’‹’‡“‘‰ť–‰‡™––’‹ ’ƉƇƈƌ嚉–—™—ƀƌĺƉƌƍ‘“’’ƉƇƈƋ  Ŧ–“—‰ƀƈƇƊ‘“’Ľ˜–””’‹“™˜˜Œ‰”“—˜š‰ ‰ŠŠ‰‡˜“Š”™–‰ ‡‡“™’˜’‹Š ‡˜“–—ť‡ ’‡‰ ˜“’“Š ǹƌĽƎǷťǹƋĽƌǷ‰œ‡™ˆ’‹‡™––‰’‡ ”–“š—“’— ’ˆ  ˆŽ™—˜‘‰’˜—Ŧĺ“”‰– ˜’‹’‡“‘‰ –“—‰ƀƈƍ‘“’Ľ ‰Ț‰‡˜—Ŧ œ‡™ˆ’‹’“’Ŀ–‰‡™––’‹ ’ˆ˜‰‘”“– –˜‰‘—ĺ˜Œ‰ –“™”ň—’‰˜’‡“‘‰ ˜˜–†™˜ †‰˜““›’‰–—“Š˜Œ‰ ‡“‘” ’› ——˜ †‰ ˜ƀƊƇƉ‘“’ĺˆ™‰’ ” –˜‡™ –˜““›’Š ˜“’ś ’ˆ˜Œ‰–‰Š“–‰ ‘˜‰ˆ ’‡–‰ —‰’” ‘‰’˜—†˜Š˜“ś›‰ ˜– ŠŠ‡ ‹–“›˜Œť” –˜ˆ™‰˜“˜‰––“–—˜ ˜˜ ‡—Ŧ ’ˆ    ň    ‰œ”‰’ˆ˜™–‰“’‰’—™–’‹‡“’—˜ ’˜‘”–“š’‹ —‰–š‡‰•™ ˜Š“–” ——‰’‹‰–—’˜Œ‰C‰Ŀˆ‰Ŀ– ’‡‰ –‰‹“’Ľ ’‡™ˆ’‹‡‰–˜ ’ ‡‡“™’˜’‹˜‰‘— ’ˆ˜Œ‰ –‰ˆ™‡˜“’’Š’ ’‡ ‰œ”‰’—‰—ĺ’‰˜’‡“‘‰› — ƀƋƊƎ‘“’Ľ ƀƈĺƈƈƋ ‘“’š‰–—™— ƀƏƏƌ‘“’’ƉƇƈƋ ǹƈƎĽƊǷ ‰œ‡™ˆ’‹‡™––‰’‡‰Ț‰‡˜— 20.6 % PRODUCTIVITY GAIN RATP Dev +1.2 points ƀƈĺƈƋƊ‘“’ ’‹“’‹‰Ț“–˜—“š‰–—‰š‰– ‰ –—˜“‡™˜ ‰•™ ˜“ƉƇĽƍǷ ”–“ˆ™‡˜“’‡“—˜— ’ˆ‘”–“š‰‰Ȟ‡‰’‡‰ˆ of consolidated Group revenue š‰–—™—ƀƐƈƋ‘“’’ƉƇƈƋ ˜“Š™–˜Œ‰–”–“ˆ™‡˜š˜‹ ’—’ƉƇƈƌĽ RATP also created jobs, in line with decisions to increase transport provision Growth in 2015 was driven by increased provision in Île-de-France and, ’ˆ‘‰‰˜—‰–š‡‰•™ ˜˜ –‹‰˜—Ľ— –‰—™˜ĺ ‘“–‰‘”“–˜ ’˜ĺ‘“‘‰’˜™‘ ‘“’‹ň—˜– ’—”“–˜—™†—ˆ –‰—Ľ‰š š‰– ‹‰Œ‰ ˆ‡“™’˜–“—‰†ƊƇƇĽ ‹‰’‰– ˜‰ˆ“š‰–ƎƇǷ“Š˜—–‰š‰’™‰“™˜—ˆ‰– ’‡‰ĺ’‡™ˆ’‹ƋƇǷŠ–“‘˜Œ‰  “’‰ĺ›Œ‰˜—–‰’‡Œ†™—’‰—— —“— ›š‰–—˜–“’‹‹–“›˜Œ“Š ‘“—˜ƊƇǷĽ

ƘƟ KEY FIGURES FOR RATP EPIC RECORD INVESTMENT (ÎLE-DE-FRANCE REGION) IN ÎLE-DE-FRANCE

      ƀƋĺƎƋƇ‘“’ ƀƈĺƏƊƉ‘“’ š‰–—™—ƀƋĺƍƎƍ‘“’ĺ™”ƈĽƋǷ š‰–—™—ƀƈĺƌƏƇ‘“’’ƉƇƈƋĺ ’’‡–‰ —‰“ŠƈƍǷ

  ‰Š™ȝ‰ˆ˜Œ‰ ‘†˜“™—’š‰—˜‘‰’˜” ’—‰˜“™˜’˜Œ‰ƉƇƈƉĿƉƇƈƌ˜Š ‡“’˜– ‡˜ĽŒ‰”‡ň—’‰˜›“–—›‰–‰‹– ’˜‰ˆ –‰‡“–ˆ ‘“™’˜“Š’š‰—˜‘‰’˜ ’ƉƇƈƌĺ›˜Œ˜›“‘ ’“†Ž‰‡˜š‰—ļ Ţˆ‰š‰“”˜– ’—”“–˜”–“š—“’†”–“šˆ’‹’‰›—‰–š‡‰— ’ˆ’‡–‰ —’‹‰œ—˜’‹ ƀƌƈƉ‘“’ transport capacity; š‰–—™—ƀƌƇƍ‘“’ĺ Ţ”–‰” –‰Š“–˜Œ‰Š™˜™–‰†”–‰—‰–š’‹ň—‰œ—˜’‹ ——‰˜—˜Œ–“™‹Œ‰Ț‰‡˜š‰ ‰•™ ˜“ƈƇĽƏǷ“Š–‰š‰’™‰ ‘ ’˜‰’ ’‡‰ ’ˆ‘“ˆ‰–’— ˜“’“Š‰•™”‘‰’˜ ’ˆ’Š– —˜–™‡˜™–‰ĺ†™˜ —“ †ˆ‰š‰“”’‹’‰›—‰–š‡‰—Ľ    ƀƐƎƋ‘“’ š‰–—™—ƀƐƌƍ‘“’ĺ™”ƈĽƐǷ

DEBT ƊĺƉƌƌĽƋ UNDER CONTROL ‘“’Ž“™–’‰—Œ ’ˆ‰ˆ †˜Œ‰”‡ťƈŦ’ƉƇƈƌťǹƇĽƐǷŦ   ƚƘƙƗƘƜ ƀƌĺƈƏƉ‘“’ š‰–—™—ƀƋĺƐƐƎ‘“’ ˜Ɗƈ‰‡‰‘†‰–ƉƇƈƋ Metro RER Bus (2) Tramway Orlyval Œ‰”‡ň—’‰˜ˆ‰†˜–“—‰†ƀƈƏƌ‘“’ĺ˜ ’‹ ˜† ‡˜“˜—‰‡‰‘†‰–ƉƇƈƊ‰š‰ĺ†‰‡ ™—‰ ƘĺƜƘƠĽƟ ƛƝƠĽƗ ƘĺƗƗƞĽƚ ƙƜƝĽƛ ƙĽƠ “Š ’’‡–‰ —‰’’š‰—˜‘‰’˜‰’ †’‹™—˜“‘‰‰˜ –0.4% –1.0% +0.6% +14.9% –5.6% “™–‡“’˜– ‡˜™ “†‹ ˜“’—Ľš‰–˜Œ‰‡“’˜– ‡˜ň— Š“™–Ŀ‰ –˜‰–‘ĺˆ‰†˜›†‰—˜ †‰Ľ ťƈŦ ’‡™ˆ’‹’‰—ˆ‰‰‹ ˜‰ˆ˜“—ť“‡ ˜– ’—”“–˜ ™˜Œ“–˜‰—Ŧĺ ’ˆ –š Ľ ťƉŦ”‡—‡“”‰ļ’‡™ˆ’‹’‰—ˆ‰‰‹ ˜‰ˆ˜“—ť“‡ ˜– ’—”“–˜ ™˜Œ“–˜‰—Ŧ and STL. ’ƉƇƈƌĺ˜Œ‰‹–“™”–‰‡–™˜‰ˆ “–’˜‰‹– ˜‰ˆ ‘“—˜ƍĺƇƇƇ”‰“”‰ļ – Ȟ‡“’ň—’‰˜›“–—’˜Œ‰C‰Ŀˆ‰Ŀ– ’‡‰–‰‹“’–“—‰ˆ™‰ 2,500 people at the subsidiaries and ˜“’‡–‰ —‰ˆ–“ ˆ˜– ’—”“–˜”–“š—“’ĺ” –˜‡™ –“’˜Œ‰˜– ‘ ƊĺƋƇƇ ˜˜Œ‰” –‰’˜‡“‘” ’ ’‰˜›“–ĺ’›Œ‡Œ˜›“’‰›’‰—ťƍ ’ˆƏŦ‡ ‘‰’˜“—‰–š‡‰ ťƉĺƐƇƇ’‰›Œ–‰— ’ˆ ‘“—˜ƌƇƇ”‰“”‰ ’‰‡‰‘†‰–ƉƇƈƋĽ “›‰š‰–ĺ˜– Ȟ‡“’˜Œ‰‘‰˜–“ ’ˆ’‰˜›“–— › —† ˆ Ț‰‡˜‰ˆ†˜‰––“–—˜ ˜˜ ‡—’ ’™ – ’ˆ“š‰‘†‰–Ľ “’‰‘”“‘‰’˜—™””“–˜‡“’˜– ‡˜—ŦĽ – Ȟ‡“’˜Œ‰› — —“ Ț‰‡˜‰ˆ†˜– ‡ ’ˆ†  —˜–‰” ‡‰‘‰’˜ Œ‰”‡˜“““’‘“–‰˜Œ ’ ›“–“’’‰Ľ– Ȟ‡–“—‰’‰”˜‰‘†‰– ’ˆ‡˜“†‰–冓“—˜‰ˆ ƎƇƇ”‰“”‰“’‹“š‰–’‘‰’˜Ŀ—™†—ˆ—‰ˆ †˜Œ‰’˜–“ˆ™‡˜“’“Š Ŀž“’‰˜– š‰‡ –ˆ—Ľ youth contracts. Œ‰” –‰’˜‡“‘” ’ň—”™–‡Œ —‰— ‹‰’‰– ˜‰ˆ ‘“—˜ƉƍĺƇƇƇ’ˆ–‰‡˜Ž“†—Ľ

ƘƠ EXCELLENCE IN PASSENGER SERVICE

An enhanced transport service in Île-de-France 22 Focus on the new Stif contract 26 “’ȝ–‘‰ˆ‘“‘‰’˜™‘ in France and international markets 28 Stress-free, safe travel 32 Welcoming and connected public areas 36 Welcome to a next-generation station 42 Service culture shared † —˜ Ț44

ƙƗ ƙƘ   ƘŢEXCELLENCE IN PASSENGER SERVICE An enhanced transport service in Ile-de-France

       Cŀŀļ     ĺ      ĺ         Ľ

METRO LINE 1 SHOWING THE VERSATILITY OF AUTOMATIC METRO SYSTEMS

Œ‰’“’‰—˜–‰˜‡Œ“Š’‰› —‡“—‰ˆĺ ˜Œ‰‘‰˜–“’‰ƈň—‡ ” ‡˜› —”™—Œ‰ˆ ˜“˜—‘˜˜“‡“”‰›˜Œ˜Œ‰–‰—™˜’‹ ’‡–‰ —‰’” ——‰’‹‰–’™‘†‰–—ļ‹ ”— between trains were reduced to 100 seconds ˆ Š“– ›‰‰’ ™ĺ ’ˆ˜Œ‰’ ˜”‰  ˜‘‰—’™‹™—˜Ľ“ ‡Œ‰š‰˜Œ ˜ĺŠ“™–‰œ˜–  ˜– ’—‰š‰’˜™ ’˜‰’ˆ‰ˆŠ“–‘‰˜–“’‰ƈƋ ›‰–‰˜‰‘”“– –†–“™‹Œ˜’˜“—‰–š‡‰“’ ‘‰˜–“’‰ƈĺ ’ˆ˜Œ‰˜– ’‘ ’˜‰’ ’‡‰ ›“–—Œ“” ˆŽ™—˜‰ˆ˜—“–‹ ’— ˜“’Ľ

WORK UNDERWAY ON METRO LINE 14 STATIONS

‰˜–“’‰ƈƋň—’’‰‰œ—˜’‹—˜ ˜“’—›‰–‰ ˆ‰—‹’‰ˆ˜“Œ ’ˆ‰‰‹Œ˜Ŀ‡ –– ‹‰˜– ’— Š˜‰– ˜Œ‰’‰ň—’“–˜Œ‰–’‰œ˜‰’—“’‡“‘‰—’˜“ “”‰– ˜“’ĽŒ‰‰œ”‰‡˜‰ˆ’‡–‰ —‰’” ——‰’‹‰– Š“›—‘‰ ’—˜Œ ˜‰’˜– ’‡‰—’‰‰ˆ˜“†‰ ˆˆ‰ˆ“– ˆŽ™—˜‰ˆĺ ’ˆ“˜Œ‰–‡Œ ’‹‰— –‰ ’‰‰ˆ‰ˆ˜“‘ ‰˜‰ —‰–˜“‹‰˜ –“™’ˆ the stations.

ƙƙ ‰ȝ‹™–‰ 12 additional Ƈƈ˜– ’— have been ordered to increase provision on ‘‰˜–“’‰—Ɖĺƌ ’ˆƐĽ

Extensions to four metro lines and four tram lines More buses and trams ‰˜–“’‰‰œ˜‰’—“’—†–’‹ ‡“‘‘™’˜‰—‡“—‰–˜“‹‰˜Œ‰– ’ˆ ’‡‰‰”˜‰‘†‰–ƉƇƈƌĺ—œ˜– ‘ ›‘ ‰˜‰ —‰–˜“‡“’’‰‡˜ ’‰— ’ˆƈƊ†™—’‰—Œ š‰—‰‰’ †‰˜›‰‰’˜Œ‰‡™––‰’˜’‰˜›“– ’ˆ increased provision, as approved ˜Œ‰Š™˜™–‰ – ’ˆ –—œ”–‰—— †˜ŠĽ’˜Œ‰˜– ‘’‰˜›“–ĺ lines. As part of that effort, RATP overall provision has risen ˜‰ ‘——˜ –˜‰ˆ›“–’‹“’Š“™– †ƌĽƌǷĽŒ‰’‡–‰ —‰— –‰ ‘ Ž“–”–“Ž‰‡˜——’‡‰ƉƇƈƌĽ“˜Œ‰ –‰—”“’—‰˜“˜Œ‰‹–“›’‹—™‡‡‰—— “–˜Œ“Š –—ĺ˜™’’‰†“–’‹ “Š‡‰–˜ ’’‰—ĺ—™‡Œ —˜– ‘’‰ ‘ ‡Œ’‰——˜ –˜‰ˆ›“–“’’‰ƈƋĺ T5, which are already very busy ›Œ“—‰‰œ˜‰’—“’˜“ –‰ˆ‰ ˜”‰ ˜‘‰—‰——˜Œ ’˜Œ–‰‰ ”‹– ˆ‰ˆȣ‰‰˜—  ’˜Ŀ™‰’›–‰ˆ™‡‰‡“’‹‰—˜“’ ‰ –— Š˜‰–‡“‘’‹’˜“—‰–š‡‰Ľ “’’‰ƈƊŠ–“‘˜Œ‰—™‘‘‰–“Š ’˜Œ‰†™—’‰˜›“–ĺ ˆˆ˜“’  In 2015, RATP continued its ƉƇƈƐĽ“™–’‰›—˜ ˜“’—›—‰–š‰ –‰—“™–‡‰—Œ š‰‘ ’†‰‰’ ˆ ‘ Ž“––“’‹Ŀ—˜“‡‘“ˆ‰–’— ˜“’ Š —˜Ŀ‹–“›’‹ˆ—˜–‡˜—˜“˜Œ‰“–˜Œ on for suburban routes, to ”–“‹– ‘‘‰—Ľ’’‰ĺ “Š –—Ľ’˜Œ‰’“–˜Œ‰–’—‰‡˜“’ ’‡–‰ —‰Š–‰•™‰’‡ ˜”‰ ˜‘‰— the introduction of new double- of line 12, two new stations are “’›‰‰ˆ —ĺ ’ˆ ˜˜Œ‰›‰‰‰’ˆ ˆ‰‡‰– ƇƐ˜– ’—‡“’˜’™‰ˆ †‰’‹†™˜’™†‰–š‰–—Ľ“˜Œ‰ “’—“‘‰–“™˜‰—Ľ ˜ – ˜‰“Š˜›“˜– ’—”‰–‘“’˜ŒĽ  —˜ĺ ’ ‹–‰‰‘‰’˜› —–‰ ‡Œ‰ˆ —” –˜“Š˜Œ‰ƉƇƈƍĿƉƇƉƇ‡“’˜– ‡˜ ˜Œ‰Š–—˜•™ –˜‰–“ŠƉƇƈƎĺ˜Œ— to finance the first extension of —‹’‰ˆ›˜Œ˜Šĺ˜Œ‰˜‘‰˜ †‰— ”–“‹– ‘‘‰›’‡–‰ —‰˜Œ‰’‰ň— line 11 to Rosny-sous-Bois, and “Š –“™’ˆƋƇ†™—–“™˜‰—› ‡ ” ‡˜†ƊƇǷ‡“‘” –‰ˆ›˜Œ ”–‰” – ˜“–›“–Œ —†‰‹™’Ľ †‰ ˆŽ™—˜‰ˆ’ƉƇƈƍĺˆ‰”‰’ˆ’‹ ƉƇƇƏĽ’˜Œ‰‘‰˜–“’‰˜›“–ĺ “˜Œ‰“™˜Œĺ›“–“’‰œ˜‰’ˆ’‹ on actual traffic conditions, Š˜‰–’‰—Ɖ ’ˆƌ名’‰Ɛ–‰‡‰š‰ˆ ’‰Ƌ˜“ ‹’‰™œ—˜ –˜‰ˆ’ ™Ľ ˜“’‡–‰ —‰–‰‹™ –˜Ľ“ ‡Œ‰š‰ ’‰›Ƈƈ˜– ’—Ľ —“ ’˜Œ‰˜– ‘’‰˜›“–ĺŠ“™–’‰ that, additional buses will —˜‰””‰ˆ™”˜Œ‰™”‹– ˆ’‹“Š˜— extensions are either underway †‰†–“™‹Œ˜’˜“—‰–š‡‰“’˜Œ“—‰ bus fleet, which is now ťƊ˜““–˜‰ˆň—’²–‰— ’ˆƍ –“™˜‰— ’ˆƈƍƇˆ–š’‹Ž“†— ”–“‹–‰——’‹ ˜ – ˜‰“ŠƋƇƇ†™—‰— ˜“–“Š Ŧ“–†‰’‹”–‰” –‰ˆ will be created. ”‰–‰ –š‰–—™—ƊƇƇ”–‰š“™—Ľ ťƈ ’ˆƎŦĽ

ƙƚ   ƘŢEXCELLENCE IN PASSENGER SERVICE

Progress on RER line B ²—ĿŒ‰š–‰™—‰ ’ˆ˜Œ‰ ˆˆ˜“’ Œ—›‘ ‰˜Œ‰’‰ň—“”‰– ˜“’ “Š—‹’ —ĺ›Œ‡Œ› —“Œ‰” ‘“–‰‰ŠŠ‡‰’˜ĺ–‰ˆ™‡’‹–™—ŒĿ ‰–š‡‰•™ ˜“’’‰ ‘ ‰˜Œ‰’‰‘“–‰–“†™—˜Ľ Œ“™–Ž“™–’‰˜‘‰—’˜Œ‰‡‰’˜–  ‘”–“š‰ˆ—Œ –”’ƉƇƈƌĺ ’ˆ —‰‡˜“’† ’‰—˜‘ ˜‰ˆ˜›“ the punctuality indicator has ‘’™˜‰—Ľ‰š‰– ” ’—›‰–‰ –—‰’Šš‰”“’˜——’‡‰ƉƇƈƊĽ RER A: a priority for RATP ‡“‘‘‰’‡‰ˆĺ“– ””–“š‰ˆ ’ˆ Œ‰—‰‹““ˆŠ‹™–‰— –‰ˆ™‰ Š’ ’‡‰ˆĺ’ƉƇƈƌ˜“‘”–“š‰ in particular to the collaboration ’‰‡ ––‰—ƊƇƏ‘“’ –‰‹™ –˜ ’ˆ‰š‰’˜™ ‰’Œ ’‡‰ †‰˜›‰‰’˜‰ ‘—Š–“‘ ” ——‰’‹‰–—”‰–‰ –ĺ ’’‡–‰ —‰ the service on the line’s eastern ’ˆ˜Œ“—‰“Š“†˜³— ’ˆ “ŠƉƇǷ’˜Œ‰ —˜ƈƇ‰ –—ĺ ’ˆ —‰‡˜“’ļ‰œ˜‰’ˆ’‹˜Œ‰ ™˜“‘ ˜‡ ³—‰ ™ĺ›Œ‡Œ –‰’‡Œ –‹‰ is now one of the busiest lines ˜– ’‡“’˜–“——˜‰‘ť ‡‰‘Ŧś of the southern and northern ’˜Œ‰›“–ˆĽ™˜“‘ ˜‡˜– ’ already used on the central sections of the line respectively. ‡“’˜–“—ĺ›Œ‡Œ –‰ –‰ ˆ†‰’‹ section – to the Val-de-Fontenay/ Œ‰—’‹‰‡“’˜–“‡‰’˜–‰ ˜ ™—‰ˆ“’˜Œ‰‘‰˜–“’‰˜›“–ĺ› “—ĿŒ ‘”——‰‡˜“’ĺ ˆŽ™—˜’‹ Denfert-Rochereau station has be introduced on the line’s infrastructure on the Boissy been fully operational since 2015, central section between Nanterre †– ’‡Œĺ ’ˆ‡–‰ ˜’‹ ˆˆ˜“’  ”–“šˆ’‹ †‰˜˜‰––‰—”“’—‰ et Fontenay-sous-Bois by 2018. ‹ – ‹‰—” ‡‰— ˜Œ‰——Ľ to traffic disruptions across the whole line. The construction “Š ˜Œ–ˆ” ˜Š“–‘ ˜‰’Š‰–˜Ŀ “‡Œ‰–‰ ™‘‰ ’—˜Œ ˜” ——‰’‹‰–— ˜– š‰’‹Š–“‘˜Œ‰“™˜Œ’˜“ Paris can continue their journey in the event of disruption. They now have alternative solutions to continue their northbound journey. Various infrastructure ˆŽ™—˜‘‰’˜”–“Ž‰‡˜—›‰–‰ approved and financed in 2015, 10 MORE MI09 —™‡Œ —˜Œ‰‡–‰ ˜“’“Š˜™–’’‹ TRAINS FOR THE RER A –‰ — ˜–— Ŀ‰ĺ‘”–“š‰‘‰’˜ ˜“˜Œ‰˜– ‡ “™˜ ˜ ’˜Ŀ³‘Ŀ Œ‰” ’˜“†™’‰›ˆ“™†‰Ŀˆ‰‡‰– ƇƐ ˜– ’—ĺ›Œ‡Œ‡ ’‡ ––‘“–‰” ——‰’‹‰–—˜Œ ’ ˜Œ‰˜– ’—˜Œ‰ –‰–‰” ‡’‹ĺ› —’‡–‰ —‰ˆ ˜“ƈƋƇ˜– ’—’“–ˆ‰–˜“’‡–‰ —‰”–“š—“’ on the Boissy, Chessy and Poissy branches.

MODERN TRAINS ON THE RER B

‡“‘”‰˜‰ˆ˜Œ‰–‰’“š ˜“’“Š ƍƍ ƎƐ˜– ’—’ƉƇƈƌĺ Š˜‰–’š‰—˜’‹ —“‘‰ƀƊƇƇ‘“’Ľ

ƙƛ INCREASED COORDINATION BETWEEN RATP-SNCF ON RER LINE A The operational centres run †ĺ˜Œ‰’‰ň—‘ ’“”‰– ˜“–ĺ and SNCF, which operates two ›‰—˜‰–’—‰‡˜“’—ĺ –‰—‰‰’‹‹–‰ ˜‰– co-ordination now that each “”‰– ˜“–ň—˜‰ ‘’‡™ˆ‰— ‡“––‰—”“’ˆ‰’˜Š–“‘˜—” –˜’‰–Ľ ’ ˜‰ƉƇƈƌĺ˜Œ‰‡Œ –‘‰’“Š and SNCF initiated a project ˜“‡–‰ ˜‰ ™’Š‰ˆ‘ ’ ‹‰‘‰’˜ ˜‰ ‘˜““”‰– ˜‰˜Œ‰’‰’ƉƇƈƍĽ

‰ȝ‹™–‰ 20Ƿ ’‡–‰ —‰’˜– Ȟ‡ in 10 years ’‰‡ ––‰— ƊƇƏ‘“’ ” ——‰’‹‰–—”‰–‰ – and is now one of the busiest lines in the world.

ƙƜ   ƘŢEXCELLENCE IN PASSENGER SERVICE

FOCUS ON THE NEW STIF CONTRACT €8.5 billion will be spent on a record investment plan, including €4.2 billion of RATP’s own capital. Œ“—‰–‰—“™–‡‰—›ȝ’ ’‡‰˜Œ‰ ’š‰—˜‘‰’˜ĺ—˜ Ț“’˜Œ‰‹–“™’ˆ ’ˆ—‰–š‡‰•™ ˜ ‘ ’˜‰’ ’‡‰ĺ‘“ˆ‰–’— ˜“’ ’ˆ lie at the heart of the new 2016-2020 contract signed ˆ‰š‰“”‘‰’˜“Š’‰˜›“–—ĺ’“–ˆ‰– ˜“”–“šˆ‰” ——‰’‹‰–—›˜Œ †‰˜˜‰– by Stif and RATP on 5 November 2015. service. Œ‰’‰›‡“’˜– ‡˜‹š‰— ’ˆ” ——‰’‹‰–—‹““ˆš—†˜“š‰–˜Œ‰ ’‰œ˜Šš‰‰ –—ĺ›˜Œ ’’š‰—˜‘‰’˜” ’˜“˜ ’‹ƀƏĽƌ†“’Ľ ˜›‰’ †‰™—˜“‹“‰š‰’Š™–˜Œ‰–ĺ”–“šˆ’‹‘“–‰—‰–š‡‰—剒—™–’‹ ‹–‰ ˜‰–”–‰—‰’‡‰Š“–“™–—˜ ŠŠ ’ˆ’‡–‰ —’‹”–“š—“’Š“–” ——‰’‹‰–—Ľ ƊƍƇ —–‰‹ –ˆ—‘”–“š’‹˜Œ‰—‰–š‡‰ĺ˜Œ‰ ‡‡‰’˜—“’’‡–‰ —’‹–‰‹™ –˜ĺ additional jobs will be created from the start of the contract: ‘”–“š’‹‡‰ ’’‰—— ’ˆŒ š’‹‘“–‰”‰“”‰“’˜Œ‰‹–“™’ˆ’“™– ƉƇƇ“Ȟ‡‰–—˜“’‡–‰ —‰” ——‰’‹‰– ’‰˜›“–—Ľ˜˜Œ‰— ‘‰˜‘‰ĺ›‡“’˜’™‰˜“™”‹– ˆ‰˜—”™†‡ — Š‰˜ ’ˆ”‰ ‡‰“Š‘’ˆĺ –‰ — ’ˆ˜– ’—ĺ ’ˆ›”–“šˆ‰” ——‰’‹‰–—›˜Œ’‡–‰ —’‹ ‘“™’˜— ’ˆƈƍƇ†™—ˆ–š‰–—Š“––“™˜‰—˜Œ ˜ “Š”‰–—“’ —‰ˆˆ‹˜ ’Š“–‘ ˜“’Ľ‰Œ š‰ —“™’ˆ‰–˜ ‰’˜“‘‰‰˜ —‰‰˜Œ‰‘“—˜˜– Ȟ‡”–“†‰‘—Ľ ’‡–‰ —‰ˆ–‰•™–‰‘‰’˜—–‰‹ –ˆ’‹‡“–”“– ˜‰—“‡ –‰—”“’—†˜ĺ ›“–Š“–‡‰’˜‰‹– ˜“’剒‰–‹˜– ’—˜“’ ’ˆ˜Œ‰‰’š–“’‘‰’˜  ‘ ’ ‹‰‘‰’˜“Š’ˆ™—˜– —˜‰—ĽŒ‰’‰›‡“’˜– ‡˜—ˆ‰‘ ’ˆ’‹ ’ˆ ‘†˜“™—写˜ —“‘“˜š ˜’‹Ľ ˜‹š‰— ’’‡‰’˜š‰˜“ —˜ ŠŠ ƈƋƈ closely monitored indicators ˜“‹“Š™–˜Œ‰–’”™–—™˜“Š” ——‰’‹‰–— ˜—Š ‡˜“’ĺ —›‰ —‰’‡“™– ‹’‹ measuring performance and “’‹“’‹’’“š ˜“’ ’ˆ ‡’“›‰ˆ‹’‹“™–‡ ” ‡˜Š“–˜‰‡Œ’‡  passenger satisfaction. excellence.

More people on the ground Œ‰’‰˜›“–ň—”–“˜‰‡˜“’ ’ˆ—‰‡™–˜‹–“™” will be reinforced by 100 new officers and › ˆˆ ’“˜Œ‰–ƈƇƇ‰‘”“‰‰—˜““™–’‹Œ˜ †™——™””“–˜˜‰ ‘—Ľ

ƙƝ RATP / STIF WHO DOES WHO OWNS WHAT? THE INFRASTRUCTURE? —˜Œ‰‰‹ “›’‰– “Š˜Œ‰– ’‰˜›“–’Š– —˜–™‡˜™–‰Ľ WHO DECIDES ON SERVICE PROVISION AND TICKET PRICES? ˜Šˆ‰˜‰–‘’‰—˜– ’—”“–˜—‰–š‡‰ ”–“š—“’ ’ˆ˜‡‰˜”–‡‰—Ľ

WHO OWNS THE ROLLING STOCK? ˜Š—˜Œ‰‰‹ “›’‰–“Š˜Œ‰–“’‹—˜“‡ ’ˆ˜““’‹ ˜‘ ’˜‰’ ’‡‰›“–—Œ“”—Ľ

WHO FINANCES INVESTMENTS?

˜Š ’ˆŽ“’˜ȝ’ ’‡‰˜Œ‰–‰” ‡‰‘‰’˜ ’ˆ –‰’“š ˜“’“Š–“’‹—˜“‡“’‰œ—˜’‹’‰—Ľȝ’ ’‡‰— ˜Œ‰–‰” ‡‰‘‰’˜“Š’Š– —˜–™‡˜™–‰ ’ˆ“˜Œ‰– ——‰˜—™—’‹ ˜Šȝ’ ’‡‰—ƈƇƇǷ“Š˜Œ‰”™–‡Œ —‰”–‡‰ ˜Œ‰‡ —Œȣ“›˜‹‰’‰– ˜‰—‰ ‡Œ‰ –ĽŒ‰‘‰˜–“ ’ˆ ’ˆ‘ ’˜‰’ ’‡‰‡“—˜“Š’‰›–“’‹—˜“‡ ˜– ‘’‰‰œ˜‰’—“’—Š“–‘’‹” –˜“Š˜Œ‰ť‡‰’˜–  intended to develop rail transport provision. ‹“š‰–’‘‰’˜ŗ–‰‹“’”–“Ž‰‡˜Ŧ‡“’˜– ‡˜ –‰Ž“’˜ȝ’ ’‡‰ˆ† ‡‰’˜– ‹“š‰–’‘‰’˜ĺ˜Œ‰Région or the départements.

WHO IS IN CHARGE OF OPERATIONS?

—˜Œ‰ˆ‰—‹’ ˜‰ˆ “”‰– ˜“–“Š‰œ—˜’‹“–‰œ˜‰’ˆ‰ˆ’‰—ļ ’‡‰‰‡‰‘†‰–ƉƇƇƐĺ’ ‡‡“–ˆ ’‡‰›˜Œ Ţ™’˜Ɗƈ‰‡‰‘†‰–ƉƇƉƋ –‰‹™ ˜“’—“’”™†‡—‰–š‡‰“†‹ ˜“’— ’ˆ Š“–˜Œ‰†™—’‰˜›“–Ļ ˜Œ‰–‰’‡Œ ›“’˜Œ‰“–‹ ’— ˜“’ ’ˆ–‰‹™ ˜“’ Ţ™’˜Ɗƈ‰‡‰‘†‰–ƉƇƉƐ “Š– ˜– ’—”“–˜ĺ˜ŠŒ —’˜–“ˆ™‡‰ˆ‡“‘”‰˜˜š‰ Š“–˜Œ‰˜– ‘’‰˜›“–Ļ †ˆˆ’‹Š“–’‰›’‰—劓– ‘“ˆ‰—“Š˜– ’—”“–˜Ľ Ţ™’˜Ɗƈ‰‡‰‘†‰–ƉƇƊƐ Š“–˜Œ‰‘‰˜–“ ’ˆ’‰˜›“–—Ľ

WHO PAYS?

†‰ –—˜Œ‰’ˆ™—˜– –— ť‡“—˜ĺ‡“‘” ’‡‰›˜Œ—‡Œ‰ˆ™‰ˆ˜– ’—‰–š‡‰ĺ ˜Š” —’ ‡‡“–ˆ ’‡‰›˜Œ˜Œ‰˜‰–‘——‰˜“™˜ ‘”‰‘‰’˜ ˜“’“Š˜Œ‰’š‰—˜‘‰’˜” ’ŦĽ ’ ȝš‰Ŀ‰ –‡“’˜– ‡˜ťƉƇƈƍĿƉƇƉƇŦĽ

RATP and Stif share the commercial risk (passenger fares).

Œ ˜ň—’‰œ˜ń When RATP’s monopolies come to an end (2024, 2029 and 2039): ˜Œ‰–“’‹—˜“‡—–‰˜™–’‰ˆ˜“˜Šĺ›Œ‡Œ‡“‘”‰’— ˜‰—“’˜Œ‰† ——“Š‡ ––’‹š ™‰Ļ ˜Š—‰‰‡˜—˜—“”‰– ˜“–ť—ŦŠ““›’‹ ‡“‘”‰˜˜š‰†ˆˆ’‹”–“‡‰——ť“– ˜Œ–ˆ” –˜ŦĻ ˜Š‡“’˜’™‰—˜“” Š“–˜Œ‰™—‰ ’ˆ‘ ’˜‰’ ’‡‰“Š˜Œ‰– ’‰˜›“–’Š– —˜–™‡˜™–‰Ľ

ƙƞ   ƘŢEXCELLENCE IN PASSENGER SERVICE “’ȝ–‘‰ˆ‹–“›˜Œ ‘“‘‰’˜™‘’– ’‡‰ and international ‘ –‰˜—

       ƀƙ       Cŀŀ  ƙƗƙƗĽƙƗǷ ĺ   ƀƘĺƘƙƗ   ƙƗƘƜĽ

DOUBLE SUCCESS IN CHAMPAGNE-ARDENNE

RATP Dev won the tender to operate “™š³“ĺ˜Œ‰†™—’‰˜›“–’1”‰–’ ĺ›Œ‡Œ —‰–š‰—Ɖƈ˜“›’—›˜Œ—œ–‰‹™ ––“™˜‰— ’ˆ ƈƇ“’Ŀˆ‰‘ ’ˆ–“™˜‰—Ľ“‡³˜³ˆ‰˜– ’—”“–˜— ˆ³” –˜‰‘‰’˜ ™œˆ‰  –’‰ťŦ› — selected to operate the express bus route between Paris and Paris-Vatry airport. RATP Dev also operates in eastern France ›˜ŒťŒ –‰š‰Ŀ³ž²–‰—Ŧ ’ˆ MOBIPÔLE IN Œ ‘” ‹’‰“†˜³—’˜Œ‰ –’‰–‰‹“’Ľ RUEIL-MALMAISON, IN THE ÎLE-DE-FRANCE REGION EXTENSION

RATP has been appointed as operator of the TO THE ALGIERS METRO ’‰›“†”ؐ‰†™——˜ ˜“’’™‰Ŀ  ‘ —“’ĺ›Œ‡Œ——‰–š‰ˆ†’‰ ’ƌ ™ƉƇƈƌ后 ž Ŗť —™†—ˆ – ’ˆ‰‹Œ˜†™—–“™˜‰—Ľ œœ› — ””“’˜‰ˆ˜“ “Š‰šŦ†–“™‹Œ˜’˜“—‰–š‡‰˜Œ‰Š–—˜ ”–“šˆ‰‘™˜‘“ˆ  ’ˆ‘™˜Ŀ‡ ––‰– ‰œ˜‰’—“’˜“’‰ƈ“Š˜Œ‰‹‰–—‘‰˜–“ĺ ” ——‰’‹‰–’Š“–‘ ˜“’ĺ ’ˆ–“‘“‘³˜–“› — ›Œ‡Œ›—‰–š‰ –‰ ˜‰–‹‰–—Ľ‰š‰–  ‹– ’˜‰ˆ˜Œ‰‡“’˜– ‡˜Š“–‘ ’ ‹’‹˜Œ‰—‰‡™–‰ Š™–˜Œ‰–‰œ˜‰’—“’— –‰‡™––‰’˜†‰’‹†™˜ĺ ƋƌƇĿ—” ‡‰³‹“†‰” –ĽŒ‰ –“™” Š“–‡“‘”‰˜“’†‰˜›‰‰’ƉƇƈƎ ’ˆƉƇƉƇĽ operates 20 bus stations in Île-de-France and ’‹‰– 剚 —““”‰– ˜‰—ĺvia —’“› ‰” ‰–’˜Œ—†™—’‰—— –‰ Ľ ‰˜– ‘ĺ˜Œ–‰‰˜– ‘’‰—’‹‰–—ĺ– ’ ’ˆ“’—˜ ’˜’‰ĺ ’ˆ’ƉƇƈƍ›—˜ –˜ ”–‰Ŀ“”‰– ˜“’ ›“–“’˜– ‘——˜‰‘—’ˆ ‰††‰— ’ˆ™ –‹ Ľ

ƙƟ ‰ȝ‹™–‰ 18 ‘“’Ž“™–’‰— by 2022 on the Transvilles ’‰˜›“– in Valenciennes, where RATP ‰š—’˜‰’ˆ’‹ ˜“ˆ“‘“–‰›˜Œ less. RATP Dev Œ —‡“‘‘˜˜‰ˆ ˜“‡ ––’‹ ’ ‰œ˜– ‘“’ ” ——‰’‹‰–—“š‰– Austin reappointed RATP Dev to a seven-year –™’˜—†™—’‰˜›“–Š“– ’“˜Œ‰– period, despite Š“™–‰ –—’“’‰“Š˜Œ‰ –‹‰—˜ a reduction urban bus public transport “Š ‘“—˜ƈƇǷ in total service ‡“’˜– ‡˜—’˜Œ‰ť –“™’ˆ Nord-Pas-de-Calais- ‡“š‰– ‹‰Ľ Ɓƍƌ‘“’”‰–‰ –ŦĽŒ‰ Picardie region: a new ˜– ’—”“–˜ ™˜Œ“–˜› —ˆ‰‹Œ˜‰ˆ stronghold in France ›˜Œ˜Œ‰—‹’Š‡ ’˜‘”–“š‰‘‰’˜— achieved by RATP Dev in several ’ ˆˆ˜“’˜“˜—‰œ—˜’‹—˜–“’‹ ‘ Ž“–’ˆ‡ ˜“–——’‡‰˜—˜ –˜‰ˆ presence in central France and “”‰– ˜’‹˜Œ‰’‰˜›“–ĺ—™‡Œ ˜Œ‰ŒØ’‰Ŀ”‰—–‰‹“’ĺ four subsidiaries and six sites in —” ——‰’‹‰–— ˜—Š ‡˜“’ĺ RATP Dev carried out three ˜Œ‰–‰‹“’ĺ›˜ŒƊƌƇ‰‘”“‰‰— ‘ ’˜‰’ ’‡‰•™ ˜ ’ˆ transactions in 2015 that and 250 vehicles. Lastly, RATP punctuality. In Haute-Savoie, ‡“’—ˆ‰– †—˜–‰’‹˜Œ‰’‰ˆ Dev won the contract to operate near the Swiss border, the city of its position in the Nord-Pas- ˜Œ‰™’‰˜›“–’˜Œ‰ —ˆ‰ ’’‰‘ ——‰–‰ ””“’˜‰ˆƉĺ ˆ‰Ŀ  —Ŀ‡ –ˆ‰–‰‹“’Ľ  “’–‰‹“’凓š‰–’‹ƊƏ˜“›’— which has operated its bus ’‰‡‰‘†‰–ĺ˜Œ‰˜– ’—”“–˜ in the Aisne département. In that ’‰˜›“–—’‡‰ƉƇƇƊ劓– —œĿ‰ – authority for Valenciennes and –‰‹“’剚 —““”‰– ˜‰— period. In particular, RATP Dev ˜— –‰ ‡“’Š–‘‰ˆ˜Œ ˜˜› — ˜Œ‰†™—’‰˜›“–’“™“‹’‰Ŀ—™–Ŀ will develop new transport › –ˆ’‹‰š —‰š‰’Ŀ‰ – ‰–ĺ›Œ‡Œ‡“‘”–—‰—ƉƇ™–† ’ —“™˜“’—˜Œ ˜’˜‰‹– ˜‰›˜Œ˜Œ‰ ‡“’˜– ‡˜˜““”‰– ˜‰ ’ˆ‘ ’˜ ’ routes, nine suburban routes, four –‰ ˜‰– ‰’‰š ‘™˜‘“ˆ  ˜Œ‰‘™˜‘“ˆ ’‰˜›“–’˜Œ‰ “‡ –“™˜‰— ’ˆ ’“’Ŀˆ‰‘ ’ˆ ’‰˜›“–ĽŒ‰ ‘—˜“‡ ”˜™–‰ city of Valenciennes, which transport service.  –‹‰–”–“”“–˜“’“Š˜Œ‰ˆ Ŀ˜“Ŀ RATP Dev had provisionally been ˆ Ž“™–’‰—‘ ˆ‰†‡–“——Ŀ “”‰– ˜’‹—’‡‰ƈ ’™ –ƉƇƈƌĽ Acknowledged service †“–ˆ‰–›“–‰–—Ľ ’‡‰’˜– – ’‡‰ĺ Œ‰’‰˜›“–’‡™ˆ‰—˜›“˜– ‘ quality ˜Œ‰‡˜“Š‰–ž“’ —“ ’‰— ’ˆƊƇ†™—–“™˜‰—ĺ reappointed RATP Dev, for and serves 81 towns with The continued trust shown Š™–˜Œ‰–‰‹Œ˜‰ –—ĺ˜“–™’ ’ ƊƌƇĺƇƇƇ’Œ †˜ ’˜—Ľ‰‡“’ˆĺ †‰šň—‘ Ž“–‡‰’˜— ™–† ’†™—’‰˜›“–˜Œ ˜Œ —†‰‰’ ‰š ‡•™–‰ˆ’˜–‰”–—‰—ĺ — ’ ‡’“›‰ˆ‹‰‘‰’˜“Š˜Œ‰ –‰‡“’Š‹™–‰ˆ˜“‘ ‰˜‘“–‰ which specialises in intercity and •™ ˜ ’ˆ—‰–š‡‰”–“šˆ‰ˆ†˜— attractive, with increased service —‡Œ““†™—‰—Ľ’˜–‰”–—‰—Œ — “‡ ˜‰ ‘—Ľ ’‰œ —ĺ˜Œ‰‡˜“Š Š–‰•™‰’‡ ˜”‰ ˜‘‰—Ľ

ƙƠ   ƘŢEXCELLENCE IN PASSENGER SERVICE

Greater presence in Italy Autolinee Toscane won the final tender process to operate all urban and intercity buses in the ™—‡ ’–‰‹“’Š“–ƈƈ‰ –—Ľ “’Š–‘ ˜“’“Š˜Œ—‡“’˜– ‡˜ĺ which will involve 2,800 buses ’ˆƈƇƇ‘“’‘“ŠŽ“™–’‰—ĺ ‘ ‰—‰š ˜ ň—‰ ˆ’‹ Š“–‰‹’˜– ’—”“–˜“”‰– ˜“–Ľ Œ‰‡“’˜– ‡˜†–’‹—˜“‹‰˜Œ‰– routes that are currently operated †ƈƋˆŠŠ‰–‰’˜‡“‘” ’‰—Ľ RATP Dev already had a —™†—˜ ’˜ ”–‰—‰’‡‰’ ˜ ļ Š“–‰œ ‘”‰ĺ˜“”‰– ˜‰—˜– ‘’‰ 1 in Florence, and will operate ˜›“‘“–‰’‰—˜Œ‰–‰›Œ‰’˜Œ‰ ‡“‘‰’˜“—‰–š‡‰Ľ‰š— —““’‰“Š˜Œ‰‘ ’—Œ –‰Œ“ˆ‰–— in La Ferroviaria Italiana, which “”‰– ˜‰—˜›“–‰‹“’ ˜– ’’‰— and several bus routes around –‰žž“ĺ’™—‡ ’Ľ

WORKING WITH LAKHRAIM BUSINESS GROUP IN THE MIDDLE EAST

‰š—‹’‰ˆ —˜– ˜‰‹‡” –˜’‰–—Œ”›˜Œ  Œ– ‘™—’‰—— –“™”’˜Œ‰ˆˆ‰ —˜ĺ via its Zain Capital LLC subsidiary. The partnership increases RATP Dev’s ability ˜“˜ ‰” –˜’‘ Ž“–™–† ’ ’ˆ˜– ’—”“–˜ ” ’’’‹”–“Ž‰‡˜—’˜Œ‰’˜‰ˆ– †‘– ˜‰—Ľ SYSTRA-COWI WORKING ON A HIGH-SPEED RAIL LINE IN SWEDEN

ň—‰’‹’‰‰–’‹—™†—ˆ –—˜– Ž“’‰ˆ BUS NETWORK IN RIYADH, Š“–‡‰—›˜Œ‰’‘ –ň—“›˜“›’˜Œ‰‡“’˜– ‡˜ Š“–‰’‹’‰‰–’‹—˜™ˆ‰—“’˜Œ‰˜Œ–ˆ—‰‡˜“’ SAUDI ARABIA “Š˜Œ‰—˜£’‰’Œ‹ŒĿ—”‰‰ˆ– ’‰Ľ Œ—‰ —˜‰–’’–‰”–‰—‰’˜—˜Œ‰—˜ –˜“Š ’‰› ’”–ƉƇƈƌ囓–†‰‹ ’“’˜Œ—‰’˜–‰’‰› ‹‰’‰– ˜“’“Š– ’Š– —˜–™‡˜™–‰ ’ˆ› ’‰˜›“–ĺ›Œ‡Œ——‡Œ‰ˆ™‰ˆ˜“‡“‘‰’˜“ ‡“’’‰‡˜ £–’ ›˜Œ’Ú”’‹ĺ‡“š‰–’‹ service in 2018 with a fleet of 1,000 vehicles. ˆ—˜ ’‡‰“Š –“™’ˆƈƌƇ‘Ľ

ƚƗ Already two million ‰š ™’‡Œ‰ˆœ˜– ”“˜ ’ĺ Systra: stronger presence sightseeing customers ’’˜‰–’ ˜“’   ’‡‰ ‘‰ˆ across all continents ˜‡“‘†’’‹˜Œ‰†‰—˜˜“™–—˜ ‰ –‰—˜‰””’‹™”“™–‹–“›˜Œ —‰–š‡‰—’˜Œ‰›“–ˆň—‘ ’ Systra, a subsidiary of RATP and ’˜Œ‰—‹Œ˜—‰‰’‹‘ –‰˜ĺ ‘’‹ ˜“™–—˜ˆ‰—˜’ ˜“’—Ľœ˜– ”“˜ ’ ĺŒ —ƌĺƇƇƇ‰‘”“‰‰— ‡–“—— ˜“†‰‡“‘‰ ›“–ˆ‰ ˆ‰–’ ‘—˜“†–’‹˜“‹‰˜Œ‰–—‰š‰–  the world, and has won several ˜Œ——‰‹‘‰’˜ĺ›Œ‡Œ—“”‰’˜“ —‹Œ˜—‰‰’‹—‰–š‡‰— –“™’ˆ˜Œ‰ ‘ Ž“–‡“’˜– ‡˜—’‡™ˆ’‹ ‡“‘”‰˜˜“’ ’ˆŒ‹Œ™‡– ˜š‰Ľ ›“–ˆ™’ˆ‰–˜Œ‰— ‘‰† ’’‰–ĺ ‡“’˜– ‡˜—Š“–˜Œ‰Š™˜™–‰‘‰˜–“’‰ RATP Dev already operates ‡“‘†’’‹‰ ‡Œ“”‰– ˜“–ň—“‡  ’‰ˆ’ ĺ ™ˆ– † Ľ tourist bus service in Paris, ‰œ”‰–˜—‰’˜“ —˜–“’‹ Systra is a world leader in public “’ˆ“’ ’ˆ‰›“–ĺ ’˜‰–’ ˜“’ ’‰˜›“–Ľ transport infrastructure and ’ˆ— ‘’‹˜“ˆ“™†‰˜— †“—˜‰–‰ˆ˜—‹“† ”“—˜“’— revenue in this business area ’ƉƇƈƌĽ ˜ ‡•™–‰ˆ  ˜“ƀƈƉƇĿƈƌƇ‘“’†ƉƇƉƇĽ “’—™˜ ’˜—˜ˆ’˜Œ‰  ’ˆ ’ƉƇƈƌĺ˜ ‡•™–‰ˆ –‰‘ ’’‹ Tectran – a consultancy and —Œ –‰—’”‰’“™–’ –—ĺ ‰’‹’‰‰–’‹‡“‘” ’ś’– žĽ ’›Œ‡Œ˜ –‰ ˆ“›’‰ˆ ƌƈǷ ˜ —“—‹’‰ˆ ’ ‹–‰‰‘‰’˜˜“—‰˜ —˜ ‰Ľ ’˜Œ‰ ĺ˜“™–—˜—š—˜’‹ ™” Ž“’˜š‰’˜™–‰›˜Œ‹‰– ň— Windsor, Cardiff and Bath can ’ ˜“’ – ˜– ’—”“–˜‡“‘” ’ also discover these cities on ‡“š‰–’‹‰’‹’‰‰–’‹—˜™ˆ‰—ĺ tourist bus routes operated by ‘“’˜“–’‹ ’ˆ“š‰–—‹Œ˜“Š–  ‰šĽ ’‰ –ƉƇƈƍĺ projects.

‰ȝ‹™–‰ 100 ‘“’Ž“™–’‰—”‰–‰ – “’˜Œ‰ȝ–—˜’‰ “Š˜Œ‰™‘† ‘‰˜–“ ˜Œ ˜‡ ‘‰’˜“—‰–š‡‰ ’ƉƇƈƋĽŒ——  ‘ Ž“–—™‡‡‰——Š“– RATP Dev Transdev Asia in the world’s ŠŠ˜Œ‘“—˜”“”™ ˜‰ˆ city, where the ”“”™ ˜“’—‹–“›’‹ †ƋǷ”‰–‰ –Ľ

ƚƘ   ƘŢEXCELLENCE IN PASSENGER SERVICE Stress-free, safe travel

         ĺ     Ľ        ĺ      ĺ       Ľ

Heavy investment ’ˆ Œ ŠŒ“™–—“’ š‰– ‹‰ś in the rail network ˜›‰‰‰’ˆ— ’ˆˆ™–’‹˜Œ‰ —™‘‘‰–ĺ˜“‡ ™—‰ —˜˜‰—‰–š‡‰ Railway safety is an absolute disruption as possible. The priority for us, and our security ™˜“‘ ˜“’“Š’‰Ƌ› —“ –™‰— –‰ ‘“’‹˜Œ‰‘“—˜ increase safety, particularly with —˜–’‹‰’˜’˜Œ‰›“–ˆĽ“‰’—™–‰ ˜Œ‰’—˜  ˜“’“Š” ˜Š“–‘ GAUTRAIN: HIGH SAFETY — Š‰˜ĺ›‰†‰’‰Š˜Š–“‘Œ š’‹ screen doors in all stations. ——’ ˜Œ–‰‰ –‰ —“Š LEVELS IN SOUTH AFRICA ‰’‹’‰‰–’‹ĺ‘ ’˜‰’ ’‡‰ ’ˆ operations. We own our rail ˜Œ“’“’‰’‡ˆ‰’˜”‰–‘“’ ” ——‰’‹‰–—ĺ ™˜– ’ś›Œ‡Œ‡“’’‰‡˜— ť‘‰˜–“ ’ˆŦ’‰˜›“–’C‰Ŀ –‰˜“– ›˜Œ “Œ ’’‰—†™–‹ś— ‡Œ‰š’‹ de-France, and in 2015 we spent –‰‡“–ˆ”‰–Š“–‘ ’‡‰—婍š‰‰ –— Š˜‰– “š‰–ƀƋƇƇ‘“’“’‘ ’˜ ’’‹ ‡“‘’‹’˜“—‰–š‡‰Ľ ˜Œ —ƍƇƇ— Š‰˜ ’ˆ‘“ˆ‰–’—’‹ ‰‰‘‰’˜— “ŠŠ‡‰–—ĺ ’ˆƈĺƉƇƇ‡ ‘‰– —Œ š‰†‰‰’ –‰•™–‰ˆ˜“‰’—™–‰˜Œ ˜˜Œ‰ installed in stations and on the line. ’‰˜›“––™’——‘““˜Œ ’ˆ —— Š‰ĺ’‡™ˆ’‹›“–“’ ‰’‹’‰‰–’‹—˜–™‡˜™–‰—ĺ˜Œ‰ –‰’‰›  ’ˆ‘“ˆ‰–’— ˜“’ “Š“”‰– ˜“’  ———˜ ’‡‰——˜‰‘— ’ˆ—‹’ ’‹›“–Ľ ’ƉƇƈƍĺ ›‰›—”‰’ˆ“š‰–ƀƌƇƇ‘“’ “’“™–‰œ—˜’‹’Š– —˜–™‡˜™–‰Ľ “–——‡Œ‰ˆ™‰ˆ˜“˜ ‰” ‡‰ Š“–—Œ“–˜”‰–“ˆ—ˆ™–’‹˜Œ‰’‹Œ˜ ś —˜’‹†‰˜›‰‰’˜Œ–‰‰ ’ˆ˜Œ–‰‰

ƚƙ ‰ȝ‹™–‰ 280 ‘“Š˜™’’‰—ĺ ƊƇ‘“Š†–ˆ‹‰— and viaducts, over 22,000 sets of points and over ƈƇĺƇƇƇ—‹’ —ľ The safety of RATP’s ’‰˜›“–—’ Île-de-France relies on –‹“–“™— ‘ ’˜‰’ ’‡‰ ’ˆ“’‹“’‹ ‘“ˆ‰–’— ˜“’ of rail Exceptional project structures and on RER line A ESTABLISHING A SAFETY ‰•™”‘‰’˜Ľ ’Ɖƌ ™ƉƇƈƌ囉†‰‹ ’ CULTURE IN MUMBAI ’‰œ‡‰”˜“’  –‹‰”–“Ž‰‡˜ ˜“–‰” ‡‰ ˜– ‡— ’ˆ†  —˜ Œ‰™‘† ‘‰˜–“ĺ›Œ‡ŒŒ —†‰‰’“”‰– ˜‰ˆ “’˜Œ‰ƈƉ‘™’ˆ‰–‹–“™’ˆ †‰š– ’—ˆ‰š— —’‡‰ƉƇƈƋĺ ‡‰‰†– ˜‰ˆ˜—Š–—˜†–˜Œˆ ’ ™’‰ƉƇƈƌĽ —‰‡˜“’“Š˜Œ‰†‰˜›‰‰’ ‘”–‰——š‰ĺ˜Œ‰‘‰˜–“Œ ——‰‰’’“—‰–“™— Nanterre-Préfecture and ” ——‰’‹‰– ‡‡ˆ‰’˜—’ ‡˜›Œ‰–‰Š ˜  Vincennes. The extent of the accidents are a daily occurrence. That success ›“–— ’ˆ˜Œ‰˜‰‡Œ’‡  ’ˆ —˜Œ‰–‰—™˜“ŠŒ‰ š’š‰—˜‘‰’˜’—˜ ŠŠ ˜– ’’‹ ’ˆ‰ŠŠ“–˜—˜“– —‰” ——‰’‹‰– “‹—˜‡ ——™‰—’š“š‰ˆ‘‰ ’ awareness. that we need to shut down the ’‰‡“‘”‰˜‰“’” –˜“Š˜Œ ˜ —‰‡˜“’‰š‰–—™‘‘‰–†‰˜›‰‰’ A SHARED CONCERN WITHIN 2015 and 2018. This will be the THE GROUP Š–—˜˜‘‰˜Œ ˜‡“—™–‰—Œ š‰‰š‰– Œ ””‰’‰ˆ“’’‰ĺ›Œ‡Œ ˆ‰ˆ‡ ˜‰ˆ– › — Š‰˜™’˜ĺ–‰”“–˜’‹ —” –˜“Š˜Œ‰’‰˜›“–ň—† ‡†“’‰Ľ ˆ–‰‡˜˜“˜Œ‰Œ –›“‘ ’凓š‰–—˜Œ‰›Œ“‰ Between 2015 and 2021, we will ‹–“™”›˜Œ ’ ’’™  ™ˆ˜”–“‹– ‘‘‰Ľ ’ƉƇƈƌĺ˜—›“–’– ’‡‰’‡™ˆ‰ˆ—™”‰–š—“’ ’š‰—˜ƀƈƇƇ‘“’’˜Œ—”–“Ž‰‡˜ĺ “Š‘‰˜–“ ’ˆ˜– ‡— ’ˆ˜Œ‰‘ ’ ‹‰‘‰’˜ which is vital to ensure safety “Š ™˜“‘ ˜‡– ’‰—ť‘‰˜–“’‰ƈ ’ˆ “’ ’‰˜Œ ˜—’‡–‰ —’‹†™—Ľ –š Ŧ’”““–›‰ ˜Œ‰–‡“’ˆ˜“’—Ľ ’‰Œ ——‰‰’˜– ŠŠ‡‹–“› ™˜—ˆ‰C‰Ŀˆ‰Ŀ– ’‡‰ĺ˜Œ‰™’˜““‰ˆ ˜ constantly since it was created, ‡“‘” ’‡‰›˜Œ—‹’ —“’˜Œ‰ ’‡Œ‰—˜‰– ˜– ‘’‰˜›“– ’ˆ ™ˆ˜‰ˆ˜Œ‰ ²š‰‡ †‰ ›˜Œ” ——‰’‹‰–’™‘†‰–—“Š™” car, in Haute-Savoie. ˜“ƈĽƉ‘“’“’ ›“–’‹ˆ Ľ

ƚƚ   ƘŢEXCELLENCE IN PASSENGER SERVICE

More people on More network protection of these officers, who postponed the ground in the and security resources ‰ š‰ ’ˆ˜– ’’‹’“–ˆ‰– Île-de-France network ˜“–‰”“–˜Š“–ˆ™˜ĽŒ‰˜‰ ‘ “‹‰˜Œ‰–›˜Œĺ—˜Œ‰ ›†‰’‡–‰ —‰ˆ†ƈƇǷ˜“ In Île-de-France, we have adopted “’˜– ’—”“–˜‡“‘” ’˜Œ ˜Œ — 1,100 officers. A bill enacted ”–“ ‡˜š‰’‰˜›“–—™”‰–š—“’ —”‰‡ ˜‰ ‘剒—Œ–’‰ˆ† ’ –‡ŒƉƇƈƍ‹š‰—’‰˜›“– —˜– ˜‰‹ĺ’š“š’‹ƍĺƇƇƇ‰‘”“‰‰— statute, of sworn, trained and protection and security officers in contact with the public in –‘‰ˆ’‰˜›“–”–“˜‰‡˜“’ ’ˆ ’‰›”“›‰–—ļ˜“‡ ––“™˜š—™  ˜– ’—”“–˜ –‰ —ĽŒ‰ƉƇƈƍĿƉƇƉƇ security officers. The terrorist ’—”‰‡˜“’—“Š™‹‹ ‹‰ĺ˜“—˜“” Stif contract reiterates the need ˜˜ ‡—˜Œ ˜˜““” ‡‰’ –— and search people with their Š“–” ——‰’‹‰–ĿŠ ‡’‹—˜ ŠŠ’ ’‘ˆĿ“š‰‘†‰–‹ š‰–—‰ consent, and to relax the ‘‰˜–“ ’ˆ—˜ ˜“’—ĺ ˜“ ’‰œ‡‰”˜“’ ˆ‰”“‘‰’˜ conditions in which officers Š–“‘“”‰’’‹™’˜‡“—’‹˜‘‰ĺ “’ˆ™˜‘ ›‰ –” ’‡“˜Œ‰—Ľ “’‹›˜Œ‘“†‰˜‰ ‘—˜“ ’‡–‰ —‰˜Œ‰’™‘†‰–“Š—˜ ŠŠ “’˜Œ‰‹–“™’ˆ›Œ‰–‰’‰‰ˆ‰ˆĽ Œ‰“‡˜‰’’‹Œ˜†™—’‰˜›“– will also see additional support INCREASED EFFORTS staff. TO COMBAT FARE-DODGING

In 2015, as part of our anti-fraud policy, ›‰—“™‹Œ˜˜“—˜–‰ ’‰›†  ’‡‰†‰˜›‰‰’ ‰ŠŠ“–˜—’‘™˜‘“ˆ  –‰ —›Œ‰–‰Š –‰Ŀˆ“ˆ‹’‹ —‡“‘‘“’ ’ˆ˜Œ‰”–‰—‰’‡‰“Š“™–—˜ ŠŠ “’˜Œ‰–“ ˆ’‰˜›“–ĺ‘”–“š‰‘‰’˜—’˜Œ‰Š’‰ ‡“‰‡˜“’– ˜‰ ’ˆ‡Œ ’‹‰—’‡“’˜–“ ˜‰‡Œ’•™‰—ĽŒ ˜†  ’‡‰’‡™ˆ‰—˜‰ ‘—˜Œ ˜ –‰ ‘“–‰‘“†‰ ’ˆ ‹‰ĺ›“–’‹›˜Œ— Š‰˜ ˜‰ ‘—˜“‡–‰ ˜‰ —‰’—‰“Š’—‰‡™–˜ ‘“’‹ Š –‰Ŀˆ“ˆ‹‰–—劓–˜Œ‰†‰’‰Š˜“Š˜Œ‰š —˜‘ Ž“–˜ “Š“™–” ——‰’‹‰–—›Œ“‡“‘”›˜Œ˜Œ‰ ›Ľ REDUCTION IN ANTI-SOCIAL BEHAVIOUR

For the fifth season of the “Restons civils sur ˜“™˜‰ ‹’‰Ŋ‡ ‘” ‹’ ‹ ’—˜ ’˜Ŀ—“‡  †‰Œ š“™–囉‡“‘‘——“’‰ˆ ’‰›—™–š‰Š–“‘ “Š–‰— †“™˜˜Œ‰‰œ”‰–‰’‡‰“Š” ——‰’‹‰–— in Île-de-France, which showed that the overall Š–‰•™‰’‡“Š ’˜Ŀ—“‡ †‰Œ š“™–Š‰ƍǷ between 2012 and 2015.

CAMPAIGNS AGAINST THE HARASSMENT OF WOMEN

’Ɛ“š‰‘†‰–ƉƇƈƌ囉 ™’‡Œ‰ˆ ‡ ‘” ‹’‰’˜˜‰ˆʼn ‡‰ ™ Œ –‡²‰‘‰’˜ĺ“™š–“’—’“—š“œŊ ’š“š’‹”“—˜‰–— ’ˆ“™ˆ—”‰ ‰– ’’“™’‡‰‘‰’˜—ĺ —›‰ ——™””“–˜’‹ ˜Œ‰‹“š‰–’‘‰’˜ň—ʼn˜“”ś- —™ŠŠ˜Ŋ ‡ ‘” ‹’Ľ

ƚƛ SAFETY: A RESPONSIVE ORGANISATION

A SHARED AND COMPLEMENTARY BUS ROUTE , . PM: ORGANISATION AN INCIDENT HAPPENS 24/7 ON A BUS ONE RATP ONE SECURITY CONTROL POLICE CONTROL CENTRE CENTRE 9 operators  police officers The driver activates his hidden alarm. Video recording is triggered. SHARING THE RADIO WAVES

The alarm is transmitted to RATP’s , , FIXED CAMERAS security control centre. RADIOLOCATED AND , ONBOARD BUSES CAMERAS in RATP buses, trams, metro carriages and trains

An operator locates the bus and listens to what is happening on board. On the Île-de-France networks , SWORN , POLICE RATP OFFICERS OFFICERS Network protection Railway police (BRF) and security group

He locates the network protection and security the network protection team nearest to the incident and instructs and security group’s target it to attend the scene. 10 He also informs the police. response time minutes in cases of physical harm

 NETWORK PROTECTION

6.14 pm: network AND SECURITY protection and security teams deployed daily across the entire network officers and/or the police arrive at the scene and THEIR DUTIES INCLUDE: deal with the incident. ENSURING THE SAFETY OF PEOPLE AND PROPERTY ON THE RATP NETWORK INTERVENING WHEN AN INCIDENT TAKES PLACE

I  I

1602067_RATP_RA_2015_p20_49_GB.indd 35 02/06/2016 18:56   ƘŢEXCELLENCE IN PASSENGER SERVICE ‰‡“‘’‹ and connected public areas

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CLEAN PUBLIC AREAS AND TRAINS THROUGHOUT THE DAY

Cleanliness is a priority for RATP, and we spend ƀƎƇ‘“’”‰–‰ –“’˜Ľ‰ ‘—’“›‡‰ ’“™– ˜– ’—ˆ™–’‹˜Œ‰ˆ Ľ ‰ —““–‹ ’—‰ˆ –‹‰Ŀ—‡ ‰ʼn“™”ˆ‰”–“”–‰ŁŊ ˆ‰‰”Ŀ‡‰ ’’‹“”‰– ˜“’—’ ’™‘†‰–“Š THE NEW stations in 2015. NANTERRE-UNIVERSITÉ STATION

’‰‡‰‘†‰–ƉƇƈƌĺ Š˜‰–Šš‰‰ –—“Š›“–ĺ ˜Œ‰ƎƌĺƇƇƇ”‰“”‰›Œ“™—‰˜Œ—‘™˜‘“ˆ  hub in the western part of Île-de-France —˜ –˜‰ˆ™—’‹˜Œ‰’‰›†™ˆ’‹ĺ›Œ‡ŒŒ — †‰‰’‰’˜–‰–‰†™˜ ’ˆ—‘™‡Œ‹Œ˜‰–˜Œ ’ before. It is accessible to people with ˆ— †˜‰—ĺ›˜ŒŠš‰Š˜— ’ˆƈƊ‰—‡  ˜“–—Ľ

ƚƝ š‰–

‰ȝ‹™–‰ 250 ‘‰˜–“—˜ ˜“’— had been renovated as part of the “Renouveau ˆ™³˜–“Ŋ ”–“‹– ‘‘‰† the end of 2015. The renovation ›“–‡“‘†’‰— ‡“’˜‰‘”“– – ˆ‰—‹’›˜Œ structures that A facelift for the metro reflect the Stations that interact and RER Œ‰–˜ ‹‰“Š˜Œ‰ better with the city past. ‰ –‰‡ ––’‹“™˜ ‘ Ž“–‘‰˜–“ “”–“šˆ‰ †‰˜˜‰–›‰‡“‘‰ –‰’“š ˜“’”–“‹– ‘‘‰ĺ‰’˜–‰ ˜“’‡–‰ —’‹’™‘†‰–—“Š funded by RATP, as part of the ” ——‰’‹‰–—ĺ—“”‰’’‹ ³˜–“ƉƇƊƇ”–“Ž‰‡˜ĽŒ‰”–“Ž‰‡˜ additional entrances and —‡–‰ ˜’‹”™†‡ –‰ —˜Œ ˜ –‰ ‰’ –‹’‹˜‡‰˜Œ —’‡‰–˜ ’ ‘“–‰‘“ˆ‰–’劐™ˆ ’ˆŠ™’‡˜“’ ĺ —˜ ˜“’—ĽŒ‰Œ™† ˜ ›˜Œ–‰’“š ˜‰ˆ” ˜Š“–‘— ’ˆ Châtelet-Les Halles lies at the › › — ’ˆ–‰Š˜˜‰ˆ˜‡‰˜Œ —Ľ heart of the Île-de-France Œ‰ –—‘‰˜–“ň—›Œ˜‰˜‰— –‰  ’‰˜›“–ĺ›˜Œ‘“–‰˜Œ ’ ‰‡“‘”“’‰’˜“Š˜—‘ ‹‰ĺ ’ˆ –‰ A new station design ƎƌƇĺƇƇƇ” ——‰’‹‰–—”‰–ˆ Ľ ‘ ’‹ ‡“‘‰† ‡’ –‰’“š ˜‰ˆ ˜—’˜Œ‰‘ˆ—˜“Š  –‹‰Ŀ—‡ ‰ stations, which also feature the ’ƉƇƈƌ囉—˜ –˜‰ˆ–“’‹“™˜ renovation, and has had an  ˜‰—˜˜‰‡Œ’““‹‰—Ľ—‘ – ʼn– ˜ˆň™’“’Ŋĺ ’‰›—˜ ˜“’ ˆˆ˜“’ ‰’˜– ’‡‰ť“–˜‰‰–‹‰–Ŧ ”–“‹– ‘‘‰Œ — —“—˜ –˜‰ˆ’ ˆ‰—‹’ ’ˆ‘”–“š‰ˆ—‹’ ‹‰ĺ —’‡‰‰†–™ –ƉƇƈƌ唉’ˆ’‹ —˜ ˜“’—Ľ ˜›‘ ‰”™†‡ –‰ — ˜“‹š‰” ——‰’‹‰–— ‡‰ –‰–š‰› ˜Œ‰“”‰’’‹“Š ’‰›‰’˜– ’‡‰ ‰ —‰–˜“’ š‹ ˜‰˜Œ–“™‹Œ†‰˜˜‰– “Š˜Œ‰—‰–š‡‰— š  †‰’‘‰˜–“ ’ƉƇƈƍ‹š’‹ˆ–‰‡˜ ‡‡‰——˜“˜Œ‰ ” ——‰’‹‰–’Š“–‘ ˜“’ĺ —›‰ ’ˆ—˜ ˜“’—ĺ ’ˆ˜“Œ‰” ‘‰˜–“ ’ˆŠ–“‘ ‡‰ —’‡–‰ —’‹ ‡‡‰——†˜ ’ˆ ˜Œ‰‘‹‰˜ –“™’ˆ‘“–‰‰ —Ľ  –‹™‰–˜‰ˆ‰ š ––‰ĽŒ¡˜‰ ™ ‘”–“š’‹˜Œ‰’˜‰–Š ‡‰†‰˜›‰‰’ Œ‰’‰›—˜ ˜“’ˆ‰—‹’‡“š‰–— “™‹‰‘‰˜–“—˜ ˜“’ť’‰ƋŦ station and city. Central and ˜‡‰˜Œ — ’ˆ’Š“–‘ ˜“’ Œ ’ˆ‰—ƉƇĺƇƇƇ” ——‰’‹‰–—”‰– –‰‹“’ ‹“š‰–’‘‰’˜— –‰Œ‰”’‹ –‰ —ĺˆ–‰‡˜“’ —‹’ ‹‰ĺ ˆ ĺ ’ˆ›“ŠŠ‰–˜Œ‰‘‘“–‰ ˜“Š’ ’‡‰˜Œ‰—‰—˜ ˜“’ ’˜‰–”Œ“’‰— ’ˆ‘ ”—ĺ ’ˆ —” ‡‰ĺ‡“‘Š“–˜ ’ˆ—‰–š‡‰—›˜Œ –‰’“š ˜“’—ĺ›Œ‡Œ›˜ ‰” ‡‰ —Œ‰”’‹˜“‘ ‰”™†‡ –‰ — ‘™‡Œ –‹‰–˜‡‰˜Œ  ’ˆ ’ ™’˜ƉƇƉƇĽ–“™’ˆƀƉƇ‘“’› — ‘“–‰™—‰–ĿŠ–‰’ˆĽ‘‰˜–“ ’ˆ ˆˆ˜“’ ‰’˜– ’‡‰Ľ  –ˆ‘‰˜–“ —“—”‰’˜’ƉƇƈƌ“’‘ ’‹˜Œ‰ —˜ ˜“’—›Š‰ ˜™–‰˜Œ‰’‰› —˜ ˜“’ť’‰ƏŦ’“›Œ — ’ ™’ˆ‰–‹–“™’ˆ’‰˜›“–—‘“–‰ —˜ ˜“’ˆ‰—‹’’ƉƇƈƍĺ ’ˆ  ˆˆ˜“’ ‰’˜– ’‡‰Š‰ ˜™–’‹ › ˜‰–˜‹Œ˜ĺ—’‡‰˜Œ‰—™†Ŀ—“’C‰Ŀ ˜– ‘’‰˜›“– ’ˆ†™——˜ ˜“’— ‰—‡  ˜“–—ĺ‘ ’‹˜‰ —‰–˜“ ˆ‰Ŀ– ’‡‰—”–“’‰˜“› ˜‰–—‰‰” ‹‰Ľ ’ƉƇƈƎĽ ‡“’’‰‡˜›˜Œ˜Œ‰Ɖ˜– ‘’‰Ľ

ƚƞ   ƘŢEXCELLENCE IN PASSENGER SERVICE

Ever-expanding digital monRERA RATP Apps: services ’‰› ””‡ ‰ˆʼn‘“’Ŋĺ a selection of useful tools ‰ –‰‡“’—˜ ’˜ˆ‰š‰“”’‹’‰› ›Œ‡Œ”–“šˆ‰—’Š“–‘ ˜“’ Œ‰””—” ˜Š“–‘ĺ›Œ‡Œ ‘“†‰—‰–š‡‰—˜“Œ‰”“™– ˜“” ——‰’‹‰–—“’’‰ĺ has been available since ‡™—˜“‘‰–—ĽƊ ŗƋ ‘“†‰—‰–š‡‰ has been available since “š‰‘†‰–ƉƇƈƌ“’›››Ľ– ˜”ĽŠ–ĺ —’“›“”‰– ˜“’ “’˜›“ “š‰‘†‰–ƉƇƈƌĽ ——‰’‹‰–—‡ ’ †–’‹—˜“‹‰˜Œ‰–˜Œ‰‘“—˜™—‰Š™ ’‰— ’ˆ‘‰˜–“’‰ƈĽ’‡‰ —‰‰ĺ’–‰ ˜‘‰ĺ›Œ‰–‰˜Œ‰–’‰œ˜ ””—Š“–‹‰˜˜’‹ –“™’ˆ 2015, personalised service alerts ˜– ’—“’˜Œ‰’‰˜›“–Ľ C‰Ŀˆ‰Ŀ– ’‡‰ĽŒ‰”“–˜  ‘— are sent via the RATP app and Œ‰‡ ’—‰‰˜Œ‰˜‘‰˜ †‰—“Š ˜“‘ ‰Ž“™–’‰——‘”‰– ’ˆ Twitter accounts until services ˜– ’——‰–š’‹˜Œ‰–ˆ‰—˜’ ˜“’ĺ ‘“–‰‰’Ž“ †‰Š“–” ——‰’‹‰–—Ľ —˜“”–™’’’‹Š“–˜Œ‰ˆ Ľ’‰› “’‹›˜Œ˜Œ‰–‰—˜‘ ˜‰ˆ ””— –‰—‰‰‡˜‰ˆ ‡‡“–ˆ’‹˜“ version of the RATP Scope Ž“™–’‰˜‘‰—Ľ’‰›—˜‡‰– several criteria, such as whether website includes three new ‰‰”—” ——‰’‹‰–—’Š“–‘‰ˆ’ they are useful and relevant for —‰‡˜“’—ťʼn™•™“˜ˆ‰’Ŋĺ the event of a service disruption. ” ——‰’‹‰–—ĺ›Œ‰˜Œ‰–˜Œ‰ –‰ ʼn“™——‰—Ŋ ’ˆʼn – ’ˆ ’‹‰ŊŦ Œ‰‡ ’˜Œ‰’‡‡˜Œ–“™‹Œ˜“ intuitive and easy to use, and to help users understand the ˜Œ‰Ŷŝ›˜˜‰–Š‰‰ˆĽ ˜Œ‰–ˆ‰—‹’Ľ“–‰œ ‘”‰ĺ ˆ Ŀ˜“Ŀˆ ‡Œ ‰’‹‰—”–‰—‰’˜‰ˆ ʼn –—Ŀ “–˜‰Ŋ˜‰— †“”‰– ˜’‹—™‡Œ ‡“‘”‰œ ” ——‰’‹‰–—‰œ ‡˜›Œ‰–‰˜“—˜ ’‰˜›“–Ľ or stand on a train so that, when ˜Œ‰‹‰˜“ŠŠĺ˜Œ‰ –‰–‹Œ˜’ front of the exit or connection ˜Œ‰’‰‰ˆĽʼn‡‡‰——†‰Ľ’‰˜Ŋ—˜— all places of interest that have accessible facilities for people ›˜Œ–‰ˆ™‡‰ˆ‘“†˜Ľʼn˜“”‰‰’Ŋ ‹š‰—‡“‘”–‰Œ‰’—š‰’Š“–‘ ˜“’ about bus journeys, such as the ‰—˜‘ ˜‰ˆ–‰‘ ’’‹Ž“™–’‰ ˜‘‰Ľʼn –—‰˜–“‘™ ˜“–Ŋ — ‹ ‘‰˜Œ ˜—‘™ ˜‰—ˆ–š’‹  –—‘‰˜–“˜– ’Ľ

1,500 IMAGE SCREENS

Š“Š“™–ƊĺƇƇƇ’‰›—‡–‰‰’—Œ ˆ†‰‰’ ’—˜ ‰ˆ†˜Œ‰ ™˜™‘’“ŠƉƇƈƌĽŒ‰—‡–‰‰’— ”–“šˆ‰–‰ Ŀ˜‘‰˜‘‰˜ †‰’Š“–‘ ˜“’“’ †™—‰—ĺ˜– ‘— ’ˆ˜– ’—‡“’’‰‡˜’‹›˜Œ‘‰˜–“ —˜ ˜“’—ĽŒ‰›‰š‰’˜™ ‹š‰” ——‰’‹‰–— ‘™˜Ŀ‡ ––‰–—‰–š‡‰—˜ ˜™—’Š“–‘ ˜“’ in Île-de-France. RATP SUBSIDIARY 12 APPS IXXI HAVE BEEN SELECTED ” ‰ˆ ‘ Ž“––“‰’ˆ‰š‰“”’‹ ˜Œ‰˜‘‰˜ †‰—‘™ ˜“–’˜–“ˆ™‡‰ˆ for the launch of the new RATP Apps portal. ’‡“’’‰‡˜“’›˜Œ˜Œ‰˜– ‡ ’ˆ ‰š‰–  ””—™—‰ˆ ˜ ‘ ˆ‰ š  †‰† †  —˜–‰” ‡‰‘‰’˜›“–—“’ as part of its open data approach. ’‰’—™‘‘‰–ƉƇƈƌĽ

ƚƟ MOBILE AND ONLINE MY INFO

IN ONE CLICK FACEBOOK ň—Š ’” ‹‰”–“šˆ‰— ’‰›— †“™˜˜Œ‰’‰˜›“– ’ˆ” –˜’‰–—Œ”—ĺ ’ˆ”–“‘“˜‰— RATP’s innovative services More than 120,000 fans RATP WEBSITE www.ratp.fr ‰˜›“–”–‰—‰’˜ ˜“’ĺ Group news, ” ——‰’‹‰–—‰–š‡‰—ĺ‰˜‡Ľ 11 million visits per month ƙƛ  FOR INDIVIDUAL LINES ‰ Ŀ˜‘‰—‰–š‡‰—˜ ˜™—’Š“–‘ ˜“’ scope ’ˆ’‰›—“’‰ ‡Œ‘‰˜–“ĺ  ’ˆ˜– ‘’‰ More than 200,000 followers RATP Scope www.ratp.fr/ratpscope ONE CUSTOMER SERVICE †‰Œ’ˆĿ˜Œ‰Ŀ—‡‰’‰—““ ˜˜Œ‰ ACCOUNT ’‰˜›“–ň—“”‰– ˜“’—ĺ˜“ȝ’ˆ“™˜ (@ClientsRATP) Œ“›˜›“–— ’ˆ˜Œ‰ˆ Ŀ˜“Ŀˆ  4,100 followers ‡Œ ‰’‹‰—˜”–‰—‰’˜— 17,700 unique visitors per month

YOUTUBE maRATP 1,640,000 views ‰–—“’ —‰ˆĺ–‰ Ŀ˜‘‰˜– Ȟ‡ updates, useful addresses, ‰œ‡™—š‰“Ț‰–— Over 66,000 visitors per month SOUNDCLOUD Over 2,000 subscribers in 2015

OPEN DATA RATP transport data accessible to developers, project leaders and @RATP LinkedIn VIADEO —˜ –˜Ŀ™”—ĺŒ‰”’‹˜Œ‰‘‡–‰ ˜‰ RECRUTE 18,700 12,000 services and apps that are useful RER A 5,800 connec- subscri- to people in Île-de-France followers tions bers Almost 7,500 visitors per month engineering in 2015 on average work, service stops at 10.30 pm

The next bus IN STATIONS VISIT PARIS will arrive BY METRO in 5 min. TRAFFIC An app to help tourists discover Paris ť š  †‰’ƈƇ ’‹™ ‹‰—Ŧ ‡–“——˜Œ‰’‰˜›“–ĺ—‡–‰‰’—ˆ—”  –‰ Ŀ˜‘‰˜– Ȟ‡’Š“–‘ ˜“’ Downloaded over 1.3 million Š“– †™—–“™˜‰— ’ˆ‘‰˜–“ĺ times since 2013  ’ˆ˜– ‘’‰— ƈĺƌƇƇ‘ ‹‰—‡–‰‰’—Œ ˆ†‰‰’ installed by the end of 2015, ”–“šˆ’‹‘™˜‘“ˆ ű ’Š“–‘ ˜“’Š–“‘ “”‰– ˜“–—űű in Île-de-France OFFICIAL monRERA APP A new application that tells ‰—‹’‰ˆ˜“‹š‰” ——‰’‹‰–—’C‰Ŀˆ‰Ŀ– ’‡‰ ” ——‰’‹‰–—›Œ‰–‰˜Œ‰–’‰œ˜˜– ’—ĺ the best possible travel experience ›Œ‰’˜› ––š‰ ’ˆ˜Œ‰–‰—˜‘ ˜‰ˆ * Metro – RER – trams – buses – trains. Ž“™–’‰˜‘‰Ľ 2.3 million users per month ** RATP – SNCF – Optile network.

ƚƠ   ƘŢEXCELLENCE IN PASSENGER SERVICE

PHOTOGRAPHY IN THE SPOTLIGHT WITH “LA RATP INVITE…” ™–ʼn ’š˜‰ľŊ”–“‹– ‘‘‰ ”–“‘“˜‰—”Œ“˜“‹– ”Œĺ›Œ‡Œ— ’ –˜Š“–‘ closely associated with travel. In 2015, ƈƍ—˜ ˜“’—’˜Œ‰C‰Ŀˆ‰Ŀ– ’‡‰’‰˜›“– hosted exhibitions by several artists. For ‰œ ‘”‰ĺ –– –™ ‰–˜—Œ –‰ˆ›˜Œ“™– ” ——‰’‹‰–—ƎƇ”Œ“˜“—“Š‡“™’˜–‰— ’ˆ‡˜‰— that he has explored on his travels. ” –˜’‰–‰ˆ˜Œ‰ ‰™ˆ‰ ™‘‰‘™—‰™‘ ’ˆ˜—ʼnŒ””‰ —‘ ’ĺ1˜“’’‰žĿ‘“ŁŊ ”Œ“˜“‹– ”Œ‡–‰˜–“—”‰‡˜š‰ĺ—™””“–˜’‹˜Œ‰ ‰œŒ†˜“’†”–‰—‰’˜’‹Œ—›“–’—”‰‡   –‹‰Š“–‘ ˜—›˜Œ’˜—”™†‡ –‰ —Ľ Œ‰Ɖƈ’˜‰–’ ˜“’ ‡‘ ˜‰ conference was also an opportunity for us ˜“—Œ“›‰† —˜¢“ ‹ ˆ“ň—ʼn ‰’‰——Ŋ project to a wide audience.

‰ȝ‹™–‰ ƈƍ RATP stations displayed travel in five exclusive cities in which ›“–—† the Group ”Œ“˜“‹– ”Œ‰– operates Bruce Gilden ť “’‹ “’‹ĺ ˜Œ–“™‹Œ“™˜ “Œ ’’‰—†™–‹ĺ ˜Œ‰—™‘‘‰–  ’‡Œ‰—˜‰–ĺ of 2015, ‰›“– —Œ“›’‹Œ— and Paris). vision of urban

ƛƗ Escaping through art Honing passengers’ ™–”™†‡ –‰ — –‰—“‡ ” ‡‰— cookery and rugby skills Œ“—˜’‹‰’˜‰–˜ ’‘‰’˜ ’ˆ ™†‰–—˜ ˜“’ ‹ ’Œ“—˜‰ˆ ‡™˜™– ‰š‰’˜—˜Œ ˜†–‹Œ˜‰’ ™‹† –’ –‡ŒƉƇƈƌĺ ˜ ” ——‰’‹‰–—ňˆ Ž“™–’‰— ’ˆ ˜Œ‰˜‘‰“Š˜Œ‰œ ˜“’—–™‹† create social connections. In ˜“™–’ ‘‰’˜ĺ ’ˆ˜Œ‰’ ‹ ’  –—ĺƊƇƇ –˜—˜— –‰ ‡‡–‰ˆ˜‰ˆ ’‰”˜‰‘†‰–Š“–˜Œ‰™‹†“–ˆ —ʼn‰˜–“™—‡ ’—ŊĽŒ—š‰– ™”ĺ›Œ‡Œ› —Œ“—˜‰ˆ’˜Œ‰ Ľ ”“”™ –”–“‹– ‘‘‰ĺ›Œ‡ŒŒ — ’ ˆˆ˜“’˜“™‹† –ň— ’—”–‰ˆ“˜Œ‰–’‰˜›“–— –“™’ˆ ”“”™ –›“–—Œ“”—ĺ›Œ‡Œ’‡™ˆ‰ ˜Œ‰›“–ˆĺ”–“šˆ‰—‰’Ž“‘‰’˜ ”‰’ ˜ ’ˆ—‡–™‘—‘™ ˜“–—ĺ ˜“” ——‰’‹‰–— ’ˆŒ‰”—ˆ‰š‰“” “ŠŠ‰–‰ˆ” ——‰’‹‰–—˜Œ‰ “™’‹˜ ‰’˜Ľ— “’‹Ŀ chance to experience a very —˜ ’ˆ’‹” –˜’‰–“Š˜Œ‰“‡ British clubhouse. ‰’‰’‰‘™—‡Š‰—˜š ĺ ’ˆ ’“š‰‘†‰–ĺ˜Œ–‰‰‰ ˆ’‹‡Œ‰Š— ˆ™–’‹˜Œ‰ƉƇƈƌŠ‰—˜š  ‡“‘‘˜˜‰ˆ˜“”–“‘“˜’‹–‰’‡Œ exclusively displayed 12 posters ‹ —˜–“’“‘”™˜“’ ‡““‰– ˆ‰—‹’‰ˆ†™—˜– ˜“–— ’ˆ ˆ‰‘“’—˜– ˜“’ ’ˆ˜ —˜’‹ĺ ’ˆ cartoonists in Duroc station, ‹ š‰“™˜ ˆš‡‰’–“‘‰—’ ›Œ‡Œ› —–‰’ ‘‰ˆʼn™–“‡Ŋ ‘‰˜–“—˜ ˜“’Ľ for the occasion. Poetry is ’“˜Œ‰–Š“–‘“Š‡™˜™–  ‰œ”–‰——“’”–“‘“˜‰ˆ† ˜Œ–“™‹Œ˜——™””“–˜Š“–‰š‰’˜— —™‡Œ —ʼn–’˜‰‘”—ˆ‰—“²˜‰—Ŋ ’ˆ˜—ʼn‰—‹’‰—‰˜ˆ‰—–‘‰—Ŋ ”–“‹– ‘‘‰Ľ

“LE COULOIR DU TEMPS” WITH CNRS

How can a space, an object or a practice turn into ’˜‰‘“Š‡™˜™– “–’ ˜™– Œ‰–˜ ‹‰ĺ›“–˜Œ “Š‡“’—‰–š ˜“’ ’ˆ–‰—˜“– ˜“’ń ’ˆ ’—›‰–‰ˆ˜Œ ˜•™‰—˜“’›˜Œ”‡˜™–‰—ĺ’—˜ ’‹ YELLOW BUSES INTRODUCES ƈƊƋĿ‘‰˜–‰Š–‰—‡“’ › › ’“’˜” –’ ——‰Ŀ THE GALLERY BUS ‰’š‰’ñ‰‘‰˜–“—˜ ˜“’’ –—Ľ

“–—†ƈƈ” ’˜‰–— –‰’“›˜– š‰’‹˜Œ‰ JAZZ À VIENNE –“ ˆ—“Š“–—‰˜ĺ ‡‡“‘” ’‰ˆ†” ——‰’‹‰–—“’ ˆ“™†‰Ŀˆ‰‡‰–†™—“”‰– ˜‰ˆ†‰šň— š‰–—™‘‘‰–剚ĺvia its Vienne  —™†—ˆ –ĽŒ—— ’‰›› “Š†–’‹’‹ –˜ “†˜³——™†—ˆ –ĺ—™””“–˜—˜Œ—Ž žžŠ‰—˜š ĺ ˜“˜Œ‰”‰“”‰ĺ†™˜ —““Š”–“‘“˜’‹†™—‰— —  ”–“šˆ’‹Š‰—˜š Ŀ‹“‰–—›˜ŒŠ–‰‰—Œ™˜˜‰†™—‰— ‘‰ ’—“Š˜– ’—”“–˜Ľ ˜“˜Œ‰Š ‘“™—Œ³¡˜–‰’˜•™‰š‰’™‰Ľ

ƛƘ   ƘŢ    ‰‡“‘‰˜“ ’‰œ˜Ŀ‹‰’‰– ˜“’ station

   Cŀŀ ŧƛĺƘƘĺƘƙƘƛŨ  ƙƗ     Ľ     ĺ  ĺ         ĺ   ĺ   Ľ            ňĽ

ARCHITECTURE THAT IS UNCOMPLICATED, FLUID, AN INTERMODAL HUB THAT INTERACTS WELCOMING AND WITH THE CITY ENVIRONMENTALLY-FRIENDLY

Œ‰—˜ ˜“’‰ ˆ—“™’˜“ —” ‡“™—˜‡‰˜Œ ˜Œ ˜ —‰ —˜“’ š‹ ˜‰Ľ ˜—“–‹ ’—‰ˆ˜“‹š‰” ——‰’‹‰–— a clear overview of the space and the vital transport —‰–š‡‰— š  †‰ť˜‡‰˜‘ ‡Œ’‰—ĺ–‰‡Œ –‹’‹”“’˜—ĺ ’Š“–‘ ˜“’“——ĺ’˜‰– ‡˜š‰’Š“–‘ ˜“’˜‰–‘’ —ĺ ‰˜‡ĽŦĽ‰ –‰™—’‹Œ‹ŒĿ•™ ˜ĺ—™—˜ ’ †‰‘ ˜‰– —ĺ A MULTIMODAL HUB A BEACON IN THE CITY ’ˆ  ˆŽ™—˜ †‰‹Œ˜’‹——˜‰‘˜Œ ˜‡–‰ ˜‰—”™†‡ –‰ —›˜Œ —‰’—‰“Š‡“‘Š“–˜ ’ˆ ‡ ‘ĺ— Š‰ Œ‰—˜ ˜“’—“”‰’“’˜“ —•™ –‰ Œ‰—˜ ˜“’—  ’ˆ‘ –’˜Œ‰ ‰’š–“’‘‰’˜Ľ‰ –‰™—’‹‰‡“Ŀˆ‰—‹’”–’‡”‰— ’ˆ “–‡“š‰–‰ˆ –‰ ĺ‘ ’‹˜‰ — urban landscape, and ensures ˜“‡“’’‰‡˜›˜Œ“˜Œ‰–Š“–‘— —‘““˜Œ˜– ’—˜“’†‰˜›‰‰’˜Œ‰ ˜ ’‹’˜“ ‡‡“™’˜‰’š–“’‘‰’˜ ‡–˜‰– †™—’‹ “Š˜– ’—”“–˜ĺ†“˜Œ”™†‡ť†™—‰—ĺ ‡˜ ’ˆ˜Œ‰˜– ’—”“–˜’‰˜›“–Ľ –‰‡‡ †‰ĺ‰’š–“’‘‰’˜ ĿŠ–‰’ˆ‘ ˜‰– —Ľ ˜– ‘—ĺ‰˜‡ĽŦ ’ˆ’ˆšˆ™ ť†‡‡‰—ĺ ‹‰“˜Œ‰–‘ Œ‰ ˜”™‘”——˜‰‘’—˜ ‰ˆ’˜Œ‰ › ’‹ĺ‰˜‡ĽŦĺ “’‹›˜Œ Š“–‘— Š“™’ˆ ˜“’› —–‰‹™ ˜‰—˜Œ‰‡‘ ˜‰›˜Œ’˜Œ‰ “Š—Œ –‰ˆ˜– š‰ť–ˆ‰Ŀ—Œ –’‹ĺ —˜ ˜“’ ’ˆ‘”–“š‰—˜—‡ –†“’Š““˜”–’˜Ľ ‡ –Ŀ—Œ –’‹ĺ‰˜‡ĽŦĽ

ƛƙ EASY AND INTUITIVE TO GET AROUND

REAL-TIME INFORMATION

AN ACCESSIBLE STATION CLEAR, ACCURATE SIGNAGE Station facilities provide the ˜ ˜“’—‹’—‹™ˆ‰” ——‰’‹‰–— Œ‹Œ‰—˜‰š‰“Š ‡‡‰——†˜Š“– easily towards trains or the city, ”‰“”‰›˜Œ–‰ˆ™‡‰ˆ‘“†˜ĺ ‡“’’‰‡˜’‹—‰–š‡‰—唐 ‡‰— ’‡™ˆ’‹›ˆ‰’‰ˆ˜‡‰˜† ––‰–—ĺ of cultural interest and local escalators and lifts, and sound ‘‰’˜‰—ťŒ“—”˜ —ĺ˜“›’Œ —ĺ ‹™ˆ ’‡‰——˜‰‘—Ľ —Œ“””’‹ –‰ —ĺ‰˜‡ĽŦĽ

MULTIMODAL SCREENS STAFF ON THE GROUND Œ‰—‰—‡–‰‰’— –‰—˜– ˜‰‹‡  ™–—˜ Ț—˜‰’˜“” ——‰’‹‰–— ’ˆ ” ‡‰ˆ˜“†‰š—†‰˜“˜Œ‰ –‹‰—˜ ˆ“˜Œ‰–™˜‘“—˜˜““Ț‰–˜Œ‰‘˜Œ‰ ’™‘†‰–“Š”‰“”‰ĺ”–“šˆ’‹ †‰—˜”“——†‰—‰–š‡‰Ľ“–‰œ ‘”‰ĺ ‡“’—˜ ’˜™”ˆ ˜‰ˆ’Š“–‘ ˜“’ ˜Œ‰‡ ––˜ †‰˜—˜Œ ˜Œ‰”˜Œ‰‘ †“™˜ ––š ˜‘‰—唓——†‰ ”–“šˆ‰–‰ Ŀ˜‘‰’Š“–‘ ˜“’ ‡“’’‰‡˜“’— ’ˆ˜– Ȟ‡—˜ ˜™— “’˜– Ȟ‡ ’ˆ˜Œ‰‡˜Ľ ‡–“——˜Œ‰›Œ“‰’‰˜›“–Ľ Œ‰ —“”–“šˆ‰“˜Œ‰–’Š“–‘ ˜“’ —–‰•™–‰ˆĺ—™‡Œ —’‰›—“’—‰–š‡‰ ˆ—–™”˜“’—剒‹’‰‰–’‹›“–— ’ˆ security.

NEW SERVICES

CONNECTED PUBLIC AREAS ˜›“–‰–—’‰‰ˆ˜“—˜  ‡“’’‰‡˜‰ˆ“’˜Œ‰‘“š‰ ’ˆĺ›˜Œ ‡Œ –‹’‹”“’˜— ’ˆĿ ‡‡‰——ĺ ›‰‰’ †‰˜Œ‰‘˜“›“–‰’–“™˜‰Ľ

LOCAL RETAILERS Retail outlets are selected SOCIAL SPACES ‡‡“–ˆ’‹˜“˜Œ‰—˜ ˜“’ň—‡‰’˜‰‰ ’ˆ‰’š–“’‘‰’˜ĺ ’ˆ‘ ‰ ™–”™†‡ –‰ —Œ“—˜š –“™—Š“–‘—“Š –˜—˜‡‰œ”–‰——“’Ľ day-to-day life easier for our Œ‰Œ‰””‰“”‰˜“—Œ –‰ ‡“’˜‰‘”“– –™–† ’‡™˜™–‰Ľ ” ——‰’‹‰–—Ľ ‰–‘ ’‰’˜’—˜  ˜“’— ’ˆ˜‰‘”“– –‰œŒ†˜“’— ’ˆ‰š‰’˜— š‰’™”” ——‰’‹‰–—ňŽ“™–’‰— ’ˆ‹š‰˜Œ‰‘“””“–˜™’˜‰—˜“—Œ –‰ experiences and interact with other people.

ƛƚ   ƘŢEXCELLENCE IN PASSENGER SERVICE A service culture shared by all —˜ Ț

      ĺ      Ľ

ALGIERS METRO

 ——‰’‹‰–’™‘†‰–—“’˜Œ‰Š–—˜’‰“Š˜Œ‰ ‹‰–—‘‰˜–“ś›Œ‡Œ‰šĺvia Ž ž Ŗ冖“™‹Œ˜’˜“—‰–š‡‰’‡˜“†‰–ƉƇƈƈś –‰’‡–‰ —’‹‰š‰–‰ –ĺ ’ˆ” ——‰’‹‰– —™–š‰— –‰—Œ“›’‹ — ˜—Š ‡˜“’– ˜‰“ŠƐƏǷĽ NAVIGO OPERATION

’ƈ‰”˜‰‘†‰–ƉƇƈƌĺ˜Š’˜–“ˆ™‡‰ˆ˜Œ‰ƀƎƇ ‘“’˜Œ Ŀž“’‰ š‹“” ——Ľ‰˜““ ‰œ‡‰”˜“’ ‘‰ —™–‰—˜“—™””“–˜˜Œ‰‘“š‰ĺ –– ’‹’‹Š“– ’‰œ˜– ƉƇƇ‰‘”“‰‰—˜“›“– ’ƊƊ—˜ ˜“’—Š“– ˜Œ–‰‰Ŀˆ ”‰–“ˆĺ˜“’Š“–‘ ” ——‰’‹‰–— ’ˆ‰œ” ’˜Œ‰”–‡’‹‡Œ ’‹‰— adopted by Stif.

A TRIPLE AWARD-WINNING COMMUNICATION CAMPAIGN

’ƉƇƈƌĺ“™–”™†‡‡“‘‘™’‡ ˜“’‡ ‘” ‹’ ›“’˜Œ–‰‰ › –ˆ—’˜Œ‰ƉƐth Grands Prix “‘‘™’‡ ˜“’ȗ’˜–‰”–—‰ĺ›’’’‹‰—˜ “‘‘™’‡ ˜“’ ’ĺ“—˜ŠŠ‰‡˜š‰  ‘” ‹’ĺ ’ˆ ’ “’“™– †‰‰’˜“’Ľ ’˜Œ‰ “”“‘“–”“– ˜‰™—’‰——› –ˆ—ƉƇƈƍĺ ˜ —“›“’˜Œ‰“”“‘ “ˆ › –ˆ’ ˜Œ‰”™†‡Ŀ’˜‰–‰—˜ ˆš‰–˜—’‹‡ ˜‰‹“–Ľ

ƛƛ ‰ȝ‹™–‰ ƏƎǷ “Š” ——‰’‹‰–— surveyed said ˜Œ‰›‰–‰— ˜—ȝ‰ˆ ›˜Œ˜Œ‰——˜‰‘ adopted to deal ›˜Œ˜Œ‰ line A closure in —™‘‘‰–ƉƇƈƌ and with the way their needs were addressed ˆ™–’‹˜Œ ˜ period. Closer to our customers —” –˜“Š˜Œ‰ʼn ˆ‰’Ŋ —‰–š‡‰‡“’‡‰”˜ĺ›‰ –‰–“’‹“™˜ “™–ʼn‘†˜“’‡‰’˜Ŋ ””–“ ‡Œ across the whole of RATP. The approach has three aspects, ’˜‰’ˆ‰ˆ˜“‰’—™–‰ Œ‹ŒĿ•™ ˜ ‡™—˜“‘‰–‰œ”‰–‰’‡‰ļ›‰‡“‘’‹ œ‡‰”˜“’ ‰Ț“–˜— public areas, innovative services to address an and proactive staff who have unprecedented situation –‰‡‰š‰ˆʼn‰–š‡‰Ŋ˜– ’’‹Ľ “—˜“Š“™–—˜ ŠŠ’““’‹‰–Œ š‰ We deployed exceptional ” ——‰’‹‰–Š“›—ˆ™–’‹˜Œ‰ ˜“—‰˜‡‰˜—†‰‡ ™—‰˜‡‰˜ resources to help people in ‡“—™–‰Ľ˜ ˜“’—˜ ŠŠĺ˜‡‰˜ ‘ ‡Œ’‰— –‰‘“–‰›ˆ‰ C‰Ŀˆ‰Ŀ– ’‡‰Š ‡’‹˜Œ‰Š–—˜Ŀ‰š‰– ’—”‰‡˜“–—ĺ“™’‹”‰“”‰ available, and so they now have ‡“—™–‰ś†‰˜›‰‰’Ɖƌ ™ ’ˆ on “emplois d’avenirŊ‰‘”“‘‰’˜ ‘“–‰—‡“”‰˜“ ———˜” ——‰’‹‰–— ƉƊ™‹™—˜ƉƇƈƌś“Š˜Œ‰‡‰’˜–  support contracts and seasonal ’ˆ”–“šˆ‰˜Œ‰‘›˜Œ —‰‡˜“’“Š’‰ĺ›Œ‡Œ ›“–‰–—Œ–‰ˆ˜“Œ‰”˜“™–—˜— ’Š“–‘ ˜“’ĽŒ‰ʼn‰–š‡‰Ŋ ‡ ––‰—™”˜“ƈĽƉ‘“’ were present in all stations ””–“ ‡Œ’š“š‰——˜ ŠŠ›“–’‹ ” ——‰’‹‰–—”‰–ˆ Ľ‰ˆ‰š—‰ˆ ŠŠ‰‡˜‰ˆĺ ’ˆ›‰‘ ˆ‰—™–‰ ”–“ ‡˜š‰ĺ†‰’‹‘“–‰š—†‰ ‡“‘”–‰Œ‰’—š‰” ’† —‰ˆ ›‰Œ ˆ‰’“™‹Œ”‰“”‰“’ ˜“” ——‰’‹‰–— ’ˆ˜ ’‹˜Œ‰ on the three principles of ˜Œ‰‹–“™’ˆ˜“‹™ˆ‰” ——‰’‹‰–— ’˜ ˜š‰˜“Œ‰”˜Œ“—‰˜Œ‰˜Œ’ ’Š“–‘’‹ĺ‹™ˆ’‹ ’ˆ‘ ’ ‹’‹ ’ˆ ’—›‰–˜Œ‰–•™‰—˜“’—Ľ ’‰‰ˆŒ‰”’˜‡‰˜Œ —ĺ’ ” ——‰’‹‰–Š“›—Ľ‰ –†‰Š“–‰ This unprecedented effort, › › — ’ˆ“’” ˜Š“–‘—Ľ the closure, we started —™””“–˜‰ˆ†”“›‰–Š™ˆ‹˜  The approach was introduced ’‰œ‡‰”˜“’ ’Š“–‘ ˜“’ –‰—“™–‡‰—ś’‡™ˆ’‹ ˆ‰ˆ‡ ˜‰ˆ ’ƉƇƈƌ“’“™––“ ˆ’‰˜›“–—ĺ ”–“‹– ‘‘‰ĺ›Œ‡Œ›‰‹– ˆ™  website, a journey planner and ›Œ‰–‰›‰Œ š‰ƈƋĺƇƇƇ†™— ’ˆ †™˜™”ĺ˜“’Š“–‘”‰“”‰ †“™˜ –‰ Ŀ˜‘‰™”ˆ ˜‰—†˜‰œ˜‘‰—— ‹‰ ˜– ‘ˆ–š‰–—’ˆ–‰‡˜‡“’˜ ‡˜ ˜Œ‰” –˜ ’‰‡“—™–‰ĺ—™‹‹‰—˜ ś‘˜‰ˆ˜Œ‰‘” ‡˜“Š˜Œ‰ ›˜Œ” ——‰’‹‰–—ĺ ’ˆ›‡“’˜’™‰ ˜‰–’ ˜š‰–“™˜‰— ’ˆ‘ ’ ‹‰ ˜‰‘”“– –‡“—™–‰Ľ ’ƉƇƈƍĽ

ƛƜ   ƘŢEXCELLENCE IN PASSENGER SERVICE

RATP Service Academy Œ‰–“Ŀ“™˜“Šʼn‰–š‡‰Ŋ —† —‰ˆ“’˜– ’’‹”–“šˆ‰ˆ ˜“‰‘”“‰‰—†˜Œ‰‰–š‡‰ ‡ ˆ‰‘Ľ“–‰˜Œ ’˜›“˜Œ–ˆ— “Š‡™—˜“‘‰–—‰–š‡‰—˜ ŠŠ’ ˜Œ‰‘‰˜–“ ’ˆ’‰˜›“–— ‡“‘”‰˜‰ˆʼn‰–š‡‰Ŋ ˜– ’’‹’ƉƇƈƌĽ™—˜“‘‰–ĿŠ ‡’‹ ‰‘”“‰‰— –‰ —“†‰’‹ ‹– ˆ™ ‰•™””‰ˆ›˜Œ‘’Ŀ ˜ †‰˜— ’ˆ—‘ –˜”Œ“’‰—Ľ™– business-specific apps ensure that ˜Œ‰ › —Œ š‰’Š“–‘ ˜“’ “’ĿŒ ’ˆ˜“Œ‰”” ——‰’‹‰–——‰‰‡˜ –“™˜‰“–”–‡‰ ’ˆ‹š‰˜Œ‰‘ –‰ Ŀ˜‘‰’Š“–‘ ˜“’“’—‰–š‡‰ status and the availability of ‘‰’˜‰—‰‰—‡  ˜“–—Ľ

‰ȝ‹™–‰ ƊƇƇ  š‹“‡ –ˆ—“—˜‰š‰–ˆ  on the Île-de-France ’‰˜›“– With the alert or text ——˜‰‘ ‘‰—— ‹‰Ľ introduced The owner can in 2015, ˜Œ‰’”‡™” when we find the travelcard a travelcard Š–“‘˜Œ‰ “’˜Œ‰’‰˜›“–ĺ station where it ›‰’Š“–‘˜Œ‰ was found “›’‰–†‰Ŀ‘  ›˜Œ’ƉƋŒ“™–—Ľ

ƛƝ Bringing after-sales On average, it takes only 16 hours service closer to our for us to make a new card customers available after receiving a request. We find more than We have 3.4 million Navigo card 160,000 items of lost property users, and every year we handle on our Île-de-France networks 1.5 million after-sales service every year. With our new in-house requests (lost or damaged cards, app, when customers tell our staff expired cards, etc.). We now offer that they have lost an item, we after-sales service in all our can look for it in real time across 415 contact points (ticket and all of the RATP networks. information counters) across the RATP Île-de-France networks. As soon as customers report their travelcard lost or stolen, they are given a temporary travelcard and they receive text messages informing them of when they can pick up their new card in the station of their choice.

METROLINK TRAINING ACADEMY In Manchester, RATP Dev has set up an academy to train enough tram drivers to cope with the tripling of the network. A driving simulator has been developed in-house, and an e-learning platform is provided for customer relations staff.

“MON TRAM, MON STYLE” In May 2015, RATP staff and assistants went to meet passengers in eight stations on the T6 and T8 tram lines that opened in December 2014. The aim was to give customers all the information they needed to make the best possible use of this rapidly developing mode of transport.

I  I

1602067_RATP_RA_2015_p20_49_GB.indd 47 02/06/2016 18:56   ƘŢEXCELLENCE IN PASSENGER SERVICE

Helping passengers ˆ— †˜‰—Ľ ’ƉƇƈƌ囉“–‹ ’—‰ˆ with disabilities sessions in which people with sensory deficits assessed ˜Œ“™‹Œ›‰—”‰’ˆ “˜“Š innovative facilities such as sound ‘“’‰“’‘ ’‹ň— ‹™ˆ ’‡‰——˜‰‘— ˜—˜ ˜“’ ˜– ’—”“–˜’‰˜›“–— ‡‡‰——†‰ĺ“™– ‰’˜– ’‡‰— ’ˆ ˜’Š“–‘ ˜“’ policy in this area also depends ‡“™’˜‰–—ĺ˜‡‰˜‘ ‡Œ’‰—›˜Œ “’—˜–“’‹—˜ ŠŠ‡“‘‘˜‘‰’˜Ľ š“‡‰’˜‰–Š ‡‰—ĺ—‹’ ‹‰ ’ˆ We train and raise awareness Braille handrails. ‘“’‹“™–—˜ ŠŠĺ—“˜Œ ˜˜Œ‰ ‰ —“—˜ –˜‰ˆ’—˜ ’‹› –’’‹ ˆ‰š‰“”˜Œ‰–‹Œ˜’—˜’‡˜—Ľ strips at the top of staircases ’ “‡Œ‰Ŀ—™–Ŀ“’剚ň— ’ƌƎ‘‰˜–“—˜ ˜“’— ’ˆ˜Œ–‰‰ —™†—ˆ –“ŠŠ‰–—˜“ ‡‡“‘” ’  —˜ ˜“’—’ƉƇƈƌĽ ” ——‰’‹‰–—›˜Œ–‰ˆ™‡‰ˆ‘“†˜ ˜Œ‰Š–—˜˜‘‰˜Œ‰˜– š‰††™—Ľ ‹™ˆ‰˜“†‰—˜”– ‡˜‡‰Œ —†‰‰’ prepared in conjunction with the ‡‡‰——†˜ ˆš—“–‡“‘‘˜˜‰‰ĺ ˜Œ–“™‹Œ›Œ‡Œ›‰›“–›˜Œ   –‹‰’™‘†‰–“Š ——“‡ ˜“’—“’ solutions and services that will ‘”–“š‰˜Œ‰› ›‰‘‰‰˜˜Œ‰ ’‰‰ˆ—“Š” ——‰’‹‰–—›˜Œ

PASSENGER-FOCUSED COUNTERS

˜Œ‰‰’ˆ“ŠƉƇƈƌĺ ‘“—˜ ˜‡‰˜‡“™’˜‰–— ’˜Œ‰C‰Ŀˆ‰Ŀ– ’‡‰‘‰˜–“’‰˜›“–Œ ˆ†‰‰’ –‰” ‡‰ˆ›˜Œ” ——‰’‹‰–’Š“–‘ ˜“’‡“™’˜‰–—Ľ Œ‰–“Ŀ“™˜“Š“‘”˜“–—Ŀ™†‡“™’˜‰–—’ —˜ ˜“’—› — —“’‰ –’‹‡“‘”‰˜“’Ľ

“METTEZ DU BUS DANS VOTRE VIE”

“–˜Œ–‰‰›‰‰—’‰”˜‰‘†‰– ’ˆ‡˜“†‰–ĺ —˜ ŠŠ—‰˜™” ’™‘†‰–“Š”“”Ŀ™” —Œ“›–““‘— ’ˆ‡ ––‰ˆ“™˜“’Ŀ—˜–‰‰˜ ‘ –‰˜’‹’‰ –˜“—˜ ˜“’—“’—‰‰‡˜‰ˆ lines. Those efforts were intended to ”–“‘“˜‰†™—‰—’ ’“š‰› ĺ ’ˆŠ“‡™—‰ˆ Š“–˜Œ‰Š–—˜˜‘‰“’“‡ —‰–š‡‰—Ľ

ƛƟ ‰ȝ‹™–‰ ƋƇƇ ‰‘”“‰‰— ˜ ’‹” –˜’ the Festival des Infos Services ›‰’˜˜“‘‰‰˜ ˜“’Š“–‘˜Œ‰‘ ” ——‰’‹‰–— ˜ about RATP’s ƉƉ“‡ ˜“’—“’‹ Š™– ’‹‰“Š ˜Œ‰’‰˜›“–’ services and ‰‡‰‘†‰–ƉƇƈƌĺ special offers. S3A ACCREDITATION FOR METRO LINE 10

’‰‡‰‘†‰–ƉƇƈƌ呉˜–“’‰ƈƇ› — ˜Œ‰Š–—˜˜“†‰ › –ˆ‰ˆ˜Œ‰Ɗ †‰ĺ ›Œ‡Œ—Œ“›—˜—‡“‘‘˜‘‰’˜˜“ ›‰‡“‘’‹ĺ’Š“–‘’‹ĺ—™””“–˜’‹ ’ˆ station, we have opened a tourist ‰’—™–’‹ ‡‡‰——˜“”‰“”‰›˜Œ‘‰’˜  Ever increasing range disabilities. of tourist services ’Š“–‘ ˜“’‡‰’˜–‰Ľ‰ —“ ‡˜ —˜“™–‹™ˆ‰—ĺ›˜Œ“™–’‹—ŒĿ š‰–‰ –ĺ‘“–‰˜Œ ’ƊƇ‘“’  ’‹™ ‹‰—˜“†™— ™ˆ“‹™ˆ‰— AWARD-WINNING ˜“™–—˜—ĺƋƏǷ“Š›Œ“‘‡“‘‰ ’ˆ“™–ʼn‰‡–‰˜—ˆ‰ –—Ŋ ””ĺ GAUTRAIN Š–“‘ †–“ ˆĺ™—‰ň— which helps tourists discover ˜– ’—”“–˜’‰˜›“–—Ľ˜”‰  ˜Œ‰‡˜ň—‘“—˜™’™—™ ” ‡‰—Ľ RATP Dev’s South African subsidiary won the ˜“™–—˜˜‘‰—ĺ ’ˆ” –˜‡™ – ’‰”˜‰‘†‰–ƉƇƈƌĺ Global AirRail Alliance Award for the excellent ˆ™–’‹˜Œ‰—™‘‘‰–囉  †‰‡ ‘‰˜Œ‰ƈƊthŠ“™’ˆ‰–‘‰‘†‰– •™ ˜“Š˜Œ‰ –”“–˜‡“’’‰‡˜“’—‰–š‡‰ “’‘“–‰˜Œ ’ƉƇƇ‘™˜’‹™  “Š‰‡“‘‰˜ †ĺ ” ˜Š“–‘ “ŠŠ‰–‰ˆ†˜—‰œ”–‰——˜– ’‡“’’‰‡˜’‹ ʼn‹–‰‰’Ž ‡‰˜Ŋ—˜ ŠŠ˜“›‰‡“‘‰ “Œ ’’‰—†™–‹›˜Œ–‰˜“– Ľ ™˜– ’ň— dedicated to innovation in the ” ——‰’‹‰–— ˜—Š ‡˜“’—‡“–‰—“š‰–ƐƇǷĽ ˜Œ‰‘’˜Œ‰Ɗƍ—˜ ˜“’—˜Œ ˜—‰‰ ˜“™–—˜’ˆ™—˜–Ľ™–’š“š‰‘‰’˜ ˜Œ‰ –‹‰—˜˜“™–—˜’™‘†‰–—Ľ™– ’˜Œ ˜” ˜Š“–‘›‰’ †‰™— ʼn—˜ –—†‰˜–“Ŋ ””ĺ›Œ‡Œ ˜“‰’Œ ’‡‰“™–– ’‹‰“Š˜“™–—˜ › — ™’‡Œ‰ˆ’ƉƇƈƊ ’ˆ— services. š  †‰’ƈƇ ’‹™ ‹‰—ĺ‘ ‰— ˜‰ —‰–Š“–˜“™–—˜—˜“‹‰˜ –“™’ˆ ’ˆ—–‰‹™ –™”ˆ ˜‰ˆĽ™˜—ˆ‰ Gallieni station, close to the ™–“’‰—’˜‰–’ ˜“’ ‡“ ‡Œ

ƛƠ INNOVATION IN ALL AREAS

Innovation as a driver of development 52 A world leader in automatic metro systems 56 Focus on the Grand Paris Express project 60 Leading the worldwide tram revival 62 Bus networks designed to provide the best possible local service 64 Being an innovative employer: fundamental to the Group’s development 66

ƜƗ ƜƘ   ƙŢINNOVATION IN ALL AREAS Innovation as a driver of ˆ‰š‰“”‘‰’˜

  ň ĺ    ƙƗƘƝ    ļ     ň    ň  Ľ

ELECTRONIC TICKETING AT YELLOW BUSES

’ƉƇƈƌ剚ň——™†—ˆ –’“™–’‰‘“™˜Œ ť’˜‰ˆ ’‹ˆ“‘Ŧ ™’‡Œ‰ˆʼnŒ‰“š‰Ŋĺ ’ ”” ˜Œ ˜‰’ †‰—” ——‰’‹‰–—˜“†™ ’ˆˆ“›’“ ˆ —’‹‰ĿŽ“™–’‰˜‡‰˜—ĺˆ ˜– š‰‡ –ˆ— ’ˆ ‘“’˜Œ” ——‰—Ľ‰“›™—‰—Œ ˆ –‰ ˆ›“’ ’ › –ˆŠ“–‰—˜‘ –˜‡ –ˆ‡‰˜’‹‰–š‡‰ with its Glo Card. JOURNEY SIMULATOR DURING THE RER LINE A CLOSURE

™–’‹˜Œ‰‡“—™–‰“Š’‰’—™‘‘‰–ƉƇƈƌĺ ’˜–“ˆ™‡‰ˆ ’‰›˜““Š“–˜—” ——‰’‹‰–— ’˜Œ‰Š“–‘“Š Ž“™–’‰—‘™ ˜“–˜Œ ˜”–“”“—‰— ’™‘†‰–“Š ˜‰–’ ˜š‰–“™˜‰—ĺ˜ ’‹’˜“ ‡‡“™’˜ FOUR-WEEK ‰‡“’‹‰—˜“’Ľ TRIAL FOR THE FASTPOINT APP

˜ –‰ˆ‰“’’‰‡‰‘†‰–ƉƇƈƌĺ ” ——‰’‹‰–—›‰–‰ †‰˜“ˆ“›’“ ˆ Š‘ś‹š‰’ › Š“–Š–‰‰†‰˜–“†™—ĺ ň— ˆš‰–˜—’‹— ‰—†–“‰– ‹‰™’˜ś’ “’“’‰‘’™˜‰™—’‹ ’‰›™˜– Š —˜ ˆ“›’“ ˆ’‹—“™˜“’Ľ

Ɯƙ Speeding up the Group’s digital transformation “’‹›˜Œ˜Œ‰›››Ľ– ˜”ĽŠ– A culture deeply rooted website’s journey planner, which in a rich history —‡“’—™˜‰ˆƈĽƉ‘“’˜‘‰—”‰– ˆ ĺ›‰“ŠŠ‰– ’‘“†‰ ”” Data as decision-making “–‰ –—›‰Œ š‰†‰‰’ ‘ ——’‹ ťƉĽƊ‘“’™—‰–—ŦŠ‰ ˜™–’‹  tools ›“–ˆŠ–—˜—ĺ’‡™ˆ’‹˜Œ‰Š–—˜ personalised alert service, –™††‰–Ŀ˜–‰‘‰˜–“—ĺ˜Œ‰Š–—˜ Twitter updates, and broadband — ’“”‰– ˜“–“Š—‘ –˜˜– ’—”“–˜ ™˜“‘ ˜‡˜– ’“”‰– ˜“’ ’™’ˆ‰–‹–“™’ˆ –‰ —Ľ™–ˆ‹˜  ——˜‰‘—囉‹‰’‰– ˜‰ Œ™‹‰ ——˜‰‘—ĺ˜Œ‰Š–—˜›ˆ‰Ŀ‹ ™‹‰ ——˜‰‘— –‰š˜ ’‘”–“š’‹ ‘“™’˜“Šˆ‹˜ ˆ ˜ Ľ ™˜“‘ ˜‡‘‰˜–“ĺ ’ˆ˜Œ‰Š–—˜ ˜Œ‰–‰ Ŀ˜‘‰’Š“–‘ ˜“’ Œ‰——˜‰‘—›‰‡™––‰’˜™—‰’ ‡“’˜ ‡˜‰——˜– š‰” ——‰—Ľ™– ›‰”–“šˆ‰˜“” ——‰’‹‰–— ’ˆ Île-de-France allow us to convert ’˜‰‹– ˜‰ˆ‰’‹’‰‰–’‹‘“ˆ‰Œ — “™–ˆ “‹™‰›˜Œ˜Œ‰‘Ľ ’ƉƇƈƌĺ ‘“’—“Š”‰‡‰—“Šˆ ˜  ”–“š‰’‰ŠŠ‰‡˜š‰ĺ “›’‹™—˜“ Š™–˜Œ‰–—˜–‰’‹˜Œ‰’‰ˆ˜— Š–“‘˜Œ‰‘“†‰’‰˜›“–’˜“ ‡ ––“™˜‘ Ž“–™”‹– ˆ‰—˜““™– – ’‹‰“Šˆ‹˜ —‰–š‡‰—›˜Œ˜Œ‰ —˜ ˜—˜‡ ’ˆ‡ ˜“–—’–‰ ˜‘‰Ľ ’‰˜›“–—›Œ‰‰‰”’‹˜Œ‰‘Š™ launch of RATP Apps, a portal Those statistics then help “”‰– ˜“’ ĺ—™‡Œ — ™˜“‘ ˜’‹ ’‡™ˆ’‹ƈƉ‘“†‰ ””—˜Œ ˜ ‘ ™—˜“‘”–“š‰“™–˜– ’—”“–˜ ‘‰˜–“’‰ƈ ’ˆ—““’’‰Ƌĺ ’ˆ ˜“‘ ‰” ——‰’‹‰–—ňˆ  provision and to advise †–’‹’‹ƍƇ‘“Š˜– ‘’‰—’˜“ Ž“™–’‰—‰ —‰–ĺ ’ˆʼn‘“’Ŋĺ ” ——‰’‹‰–—“’˜Œ‰–Ž“™–’‰—Ľ —‰–š‡‰’“’˜Œ–‰‰‰ –—Ľ™– ’ ””—”‰‡ ˆ‰—‹’‰ˆ˜“ In 2015, with the Group’s support, —˜– ˜‰‹—˜“—˜–‰’‹˜Œ‰’˜Œ— ‘”–“š‰” ——‰’‹‰–’Š“–‘ ˜“’ RATP Dev launched its Data ‡™˜™–‰’“–ˆ‰–˜“–‰‘ ’ ˜˜Œ‰ “’’‰Ľ“‰’‡“™– ‹‰ Rush project, which explores ‰ ˆ’‹‰ˆ‹‰“Š˜‰‡Œ’““‹‰—˜Œ ˜ ˜Œ‰ˆ‰š‰“”‘‰’˜“Š ’ innovative solutions for are central to our business – such ‰‡“——˜‰‘囉Œ š‰”™–—™‰ˆ“™– ”–“‡‰——’‹†‹ˆ ˜ ’“–ˆ‰– — ™˜“‘ ˜‡‘‰˜–“——˜‰‘— ’ˆ open data policy as part of the ˜“ ———˜ˆ‰‡—“’Ŀ‘ ’‹Ľ ——˜‰‘—Š“–“”‰– ˜’‹–  ’ˆ†™— ’‰›‡“’˜– ‡˜›˜Œ˜Šļ˜– ’—”“–˜ ‘—’‡™ˆ‰ˆ‰š—’‹’‰› ’‰˜›“–—ś ’ˆ˜“‡“’Š–‘“™– data are now accessible to —‰–š‡‰—˜ “–‰ˆ˜“‡™—˜“‘‰– —˜ ˜™— — ‰ ˆ‰–’—‘ –˜ developers and start-ups to enable ’‰‰ˆ— ’ˆ ˆ“”˜’‹‘“–‰™—‰Š™ ‘“†˜Ľ ˜Œ‰‘˜“‡–‰ ˜‰’‰›—‰–š‡‰—Ľ ‰”‰–Š“–‘ ’‡‰’ˆ‡ ˜“–—Ľ

Ɯƚ   ƙŢINNOVATION IN ALL AREAS

Partnerships in all areas ’˜‰–’ ˜“’ ‡“’˜ ‡˜‰——˜‡‰˜’‹ —˜ ’ˆ –ˆ ’ˆť‰ –‰ˆ Part of the Group’s innovation “‘‘™’‡ ˜“’Ŧ‘“†‰Ŀ”Œ“’‰ —˜– ˜‰‹—˜“Š“–‘ ˆš‰–—‰– ’‹‰ ˜‰‡Œ’““‹Ľ—’‹˜Œ‰–‘“†‰ of external partnerships that ”Œ“’‰—ĺ” ——‰’‹‰–—›†‰ †‰ ‰’ †‰™—˜“”“““™–—— ’ˆ ˜“†™ ’ˆ—˜“–‰˜Œ‰˜‡‰˜—˜Œ‰ cross-fertilise our expertise. ’‰‰ˆĺ›Œ‰–‰š‰–˜Œ‰‘‹Œ˜†‰Ľ —” –˜“Š˜Œ ˜—˜– ˜‰‹ĺ’ ‰›“ŠŠ‰–˜Œ‰ž› “™˜“’— ‰‡‰‘†‰–ƉƇƈƌ’‰ˆ™” – ’‹‰˜“˜– ’—”“–˜ ™˜Œ“–˜‰— ’ˆ ›˜Œĺ– ’‹‰ ’ˆ ‰‘ ˜“ ‡“‘” ’‰—’ƉƇƈƍĽ‰ –‰ —“ ˜“‡–‰ ˜‰ž› “™˜“’—ĺ ’‡Œ –‹‰“Š˜Œ‰”™†‡˜– ’—”“–˜ Ž“’˜š‰’˜™–‰Š“‡™—’‹ section of the Nouvelle France “’ˆ‰š‰“”’‹‡“’˜ ‡˜‰——˜– š‰ ’ˆ™—˜–‰‰—‰ŠĿˆ–š’‹‡ – solutions based on two industry ‹“š‰–’‘‰’˜” ’Ľ —˜ ’ˆ –ˆ—ļ˜Œ‰ ”—“

–“‘‰Š˜˜“–‹Œ˜ļ š‰–“™ĺ“Š ‰‘ ˜“ĺ1— †‰˜Œ“–’‰ĺ Œ –›“‘ ’ ’ˆ of RATP, Stéphane Richard, Œ –‘ ’ ’ˆ“Š – ’‹‰ĺ ™ ™‘‰³”ĺ Œ –‘ ’“ŠĽ

ADAPTING CABLE TRANSPORT TO URBAN SETTINGS

DEVELOPMENT OF —’š“š‰ˆ’ ’ȗ”–“Ž‰‡˜’“›’ — Ɖĺ ““’‹ ˜˜Œ‰’˜‰– ‡˜“’†‰˜›‰‰’”™†‡˜– ’—”“–˜ CONTACTLESS TRAVEL ’ˆ‡ †‰˜‰‡Œ’““‹ĽŒ‰ ‘—˜“”–“‘“˜‰ ˜Œ‰™—‰“Š‡ †‰‡ –—’™–† ’—‰˜˜’‹—Ľ ž› “™˜“’—— —‘”‰ĺ‘“ˆ‰–’˜‡‰˜’‹ —“™˜“’ˆ‰—‹’‰ˆ˜“‘ ‰˜‰ —‰–Š“–” ——‰’‹‰–— ˜“‹‰˜ –“™’ˆĽ—’‹˜Œ‰–‘“†‰”Œ“’‰—ĺ ” ——‰’‹‰–—›†‰ †‰˜“†™˜– ’—”“–˜˜‡‰˜— ˆ–‰‡˜™—’‹ ’ ””ĺ ’ˆ—˜“–‰˜Œ‰‘—‰‡™–‰ “’˜Œ‰– —Ľ INVENTED IN JOHANNESBURG, DUPLICATED IN ALGIERS AND MANCHESTER

RATP Dev’s South African subsidiary has ˆ‰š‰“”‰ˆ—“Š˜› –‰˜Œ ˜‘ ‰—˜‰ —‰–˜“ ” ’‡“‘”‰œ›“–—’š“š’‹ ’™‘†‰–“Š contractors on operational transport lines. Œ‰—“Š˜› –‰Œ —†‰‰’ ˆ“”˜‰ˆ’‹‰–— ’ˆ ›—““’†‰™—‰ˆ“’‰˜–“’ň—’‰˜›“–“Š —‰š‰’˜– ‘’‰—’˜Œ‰’˜‰ˆ ’‹ˆ“‘Ľ

Ɯƛ [BOUGE !]: ACCELERATING RATP’S DEVELOPMENT ™–‰’˜–‰”–‰’‰™– ‡“ ‡Œ’‹——˜‰‘ “›—‰‘”“‰‰—˜“‰ ˆ’’“š ˜š‰ projects with the benefit of expertise ’ˆ ˆš‡‰Š–“‘“™˜—ˆ‰‰’˜–‰”–‰’‰™–—Ľ The candidates selected explore various —‡‰’ –“—呉‰˜”“˜‰’˜ ‡‰’˜— ’ˆ”™˜ ˜“‹‰˜Œ‰– †™—’‰——” ’ĽŒ‰ ‘— › —˜Œ‰— ‘‰ļ˜“‡–‰ ˜‰’’“š ˜š‰ ’ˆ‰‡“’“‘‡ š †‰”–“ˆ™‡˜—Ľ

RATP labels ˆ“›’˜Œ ˜” ˜Œĺˆ‰š‰“”’‹—‰š‰–  Encouraging employee- ’’“š ˜š‰ ’ˆŒ‹Œ ‘†˜“™— driven innovation ’™‘†‰–“ŠŒ‹ŒĿš ™‰Ŀ ˆˆ‰ˆ ”–“‹– ‘‘‰——™‡Œ —™—ƉƇƉƌ ’ˆ solutions based on RATP’s ³˜–“ƉƇƊƇĽ ’ƉƇƈƍ囉› ”” ˜Œ’˜Œ‰‹–“™”ĺ ’˜‰‹– ˜‰ˆ‰’‹’‰‰–’‹›“–ĺ  †‰”–“‘“˜’‹˜Œ ˜‰œ”‰–˜—‰ ›‰‰’‡“™– ‹‰’’“š ˜“’˜Œ–“™‹Œ which have been tried and tested ˜“ ‡ ˜ “‹™‰“Š’’“š ˜š‰ ’™‘†‰–“Š‡“‘”‰˜˜“’— “’˜Œ‰ –“™”ň—’‰˜›“–—ĺ –‰’“› ‰’‹’‰‰–’‹—“™˜“’—ĺˆ‰š‰“”‰ˆ and collaborative tools. ‡’“›‰ˆ‹‰ˆ — ‘“’‹˜Œ‰†‰—˜ ›˜Œ’˜Œ‰‹–“™”ĺ˜Œ ˜—Œ“› ’‰‡‰‘†‰–ƉƇƈƌĺ˜Œ‰‰’‹’‰‰–’‹ ’˜Œ‰†™—’‰——Ľ ’“Š˜Œ‰‘Œ š‰ ‡“‘‘‰–‡ ”“˜‰’˜ Ľ ˆ‰” –˜‘‰’˜ň—’’“š ˜“’™’˜ †‰‰’ ˆ“”˜‰ˆ†‘ ’™Š ‡˜™–‰–— –‰‡‰š‰ˆ ‹“ˆ‘‰ˆ ’˜Œ‰ and other public transport › –ˆ—“–‹ ’—‰ˆ† ’’“šň‡˜‰™–—ĺ ’‰˜›“–—Ľ‰ –‰Š“–‹’‹ Œ‰ ˆ ’ ——“‡ ˜“’˜Œ ˜”–“‘“˜‰— ‰‘”“‰‰Ŀˆ–š‰’’’“š ˜“’Ľ ‰šň— ’’“šȗ “‡Œ ‰’‹‰ ”–“ˆ™‡‰ˆ‘“–‰˜Œ ’ƈƇƇ‰’˜–‰— Š–“‘ƊƊ—™†—ˆ –‰— –“™’ˆ ˜Œ‰›“–ˆĽ’‰“Š˜Œ‰‰‰’˜– notre ambition pour les territoires –‰•™–‰‘‰’˜—› —˜Œ ˜’’“š ˜“’— should be capable of replication, and so we have been able to reuse ˜Œ‰‘’‘“–‰˜Œ ’ƎƇ”–“Ž‰‡˜— across our other subsidiaries in less ˜Œ ’‰‹Œ˜‰‰’‘“’˜Œ—Ľ

ƜƜ   ƙŢINNOVATION IN ALL AREAS A world leader ’ ™˜“‘ ˜‡ ‘‰˜–“——˜‰‘—

          ŀ     ĺ       ĺ      Ľ

MÉTRO2030

—‡™––‰’˜‰’‹ ‹‰ˆ’“’‰“Š ˜— –‹‰—˜‰š‰–‘‰˜–“‘“ˆ‰–’— ˜“’ ”–“‹– ‘‘‰—ĽƉƇƊƇ囉›™—‰ “™– ‰œ”‰–˜—‰˜“‰’—™–‰˜Œ ˜˜Œ‰ –—‘‰˜–“ —™”˜“˜Œ‰‡Œ ‰’‹‰—“Š˜“‘“––“›ň—‡˜Ľ EFQM® CERTIFICATION FOR METRO LINE 14 METRO LINE 5: THE MOST ’‰‡‰‘†‰–ƉƇƈƌ名’‰ƈƋ†‰‡ ‘‰˜Œ‰Š–—˜ HIGHLY RATED LINE IN PARIS ˜““†˜ ’˜Œ‰®‰–˜Š‡ ˜‰“Šœ‡‰‰’‡‰ĺ ›Œ‡Œ› —‡–‰ ˜‰ˆ†™–“”‰ ’Š“™’ˆ ˜“’ ‰˜–“’‰ƌŒ —”–“š‰ˆš‰–”“”™ – ˜“‰’ †‰˜—‘‰‘†‰–—˜“ ——‰—— ’ˆ ‘“’‹C‰Ŀˆ‰Ŀ– ’‡‰–‰—ˆ‰’˜——’‡‰˜Œ‰ ‘”–“š‰˜Œ‰–•™ ˜Ľ ’‰›‡˜—˜– ’‡“‘‘ ’ˆ ’ˆ‡“’˜–“ ——˜‰‘› —’˜–“ˆ™‡‰ˆĽ SYSTRA IN MEDINA

Systra – RATP and SNCF’s public transport ‰’‹’‰‰–’‹Ž“’˜š‰’˜™–‰śŒ ——‹’‰ˆ  ‡“’˜– ‡˜“’†‰Œ Š“Š˜Œ‰ ˆ’ Œ– ’—˜ “’—™˜ ’˜—‡“’—“–˜™‘˜“‡ ––“™˜ ”–‰‘’ –—˜™ˆ‰—“’˜Œ‰Š™˜™–‰‘‰˜–“ ——˜‰‘’‰ˆ’ ť ™ˆ– † ň——‰‡“’ˆ‡˜Ŧĺ ˜Œ‰–‰†‡“’Š–‘’‹˜——˜–“’‹”–‰—‰’‡‰’˜Œ‰ –‰‹“’Ľ—˜– Œ — –‰ ˆˆ‰—‹’‰ˆ ’ˆ†™˜ ˜Œ‰›“–ˆň—†™—‰—˜‘‰˜–“’‰’‰‡‡ ĺ›Œ‡Œ ‡ ––‰—ƎƉĺƇƇƇ” ——‰’‹‰–—”‰–Œ“™–Ľ

ƜƝ Gradual redeployment of rubber-tyre metro trains RATP was the world’s first “”‰– ˜“–˜“‰œ”‰–‘‰’˜›˜Œ –™††‰–Ŀ˜–‰‘‰˜–“˜– ’—’˜Œ‰ ƈƐƌƇ—Ľ ’ƉƇƈƌĺ˜Š ™’‡Œ‰ˆ ’ ‘†˜“™—˜– ’–‰” ‡‰‘‰’˜ ”–“‹– ‘‘‰’š“š’‹ ’“–ˆ‰– Š“–Ɗƌ‰‹Œ˜Ŀ‡ –– ‹‰ƈƋ˜– ’—Ľ Œ‰—‰˜– ’— –‰‘“–‰Š‰œ†‰ĺ Automation of ‰‡“’“‘‡ ’ˆ ‡‡‰——†‰ĺ ’ˆ‡ ’ a second metro line †‰ˆ‰š‰–‰ˆ’Šš‰Ŀĺ—œĿ“–‰‹Œ˜Ŀ Octys, a new train ‡ –– ‹‰š‰–—“’—ĺ›˜Œ“–›˜Œ“™˜ Š˜‰–’‰ƈ名’‰Ƌ—’“›†‰’‹ control system Š™ ™˜“‘ ˜‰ˆ —” –˜“Š ’ a driver’s cabin. The first trains will ‰œ‡‰”˜“’ ”–“Ž‰‡˜˜Œ ˜—‡ ™—’‹ ň—‰’‹’‰‰–’‹ˆ‰” –˜‘‰’˜ ‡“‘‰’˜“—‰–š‡‰’—™‘‘‰–ƉƇƈƐ ’“‘ Ž“–˜– ŠŠ‡ˆ—–™”˜“’Ľ is world-renowned for its expertise “’’‰ƈƋĺ›Œ‡Œ—‡™––‰’˜†‰’‹ ň—‡“‘”–‰Œ‰’—š‰– ’‹‰ ’’˜‰‹– ˜’‹ˆ‹˜ ˜‰‡Œ’““‹ ‰œ˜‰’ˆ‰ˆĺ “›’‹ƏƐ ’ˆ “Š‰’‹’‰‰–’‹ĺ‘ ’˜‰’ ’‡‰ ’ˆ ’˜“˜– ’˜– ŠŠ‡‘ ’ ‹‰‘‰’˜ Ƈƌ˜– ’—˜“†‰–‰ˆ‰”“‰ˆ “”‰– ˜“’ ——‘‰ ’—˜Œ ˜˜ ——˜‰‘—Ľ’‡‰ ™ƉƇƈƌ呉˜–“ ‹– ˆ™ “’‘‰˜–“’‰—ƈĺƋ ’ˆ ‡ ’‘‰‰˜˜Œ‰Œ™‹‰˜‰‡Œ’““‹‡  ’‰ƌŒ —†‰‰’™—’‹‡˜—ĺ˜Œ‰ ƍĽ‰›ƈƋ˜– ’—› —“ ’ˆ“–‹ ’— ˜“’ ‡Œ ‰’‹‰— ’’“š ˜š‰˜– ’‡“‘‘ ’ˆ ’ˆ —™””‰‘‰’˜˜Œ‰Š‰‰˜“’’‰Ƌ ’ˆ involved. By 2022, the project ‡“’˜–“——˜‰‘ˆ‰—‹’‰ˆ† ˜Œ‰‰œ˜‰’ˆ‰ˆ’‰ƈƈĽŒ—‡“‘”‰œ ›’š“š‰’“‡“—™–‰—“’‘‰˜–“ ‰’‹’‰‰–— ’ˆˆ‰š‰“”‰ˆ›˜Œ ”–“‹– ‘‘‰–‰•™–‰—ň— ’‰Ƌĺ›Œ‡Œ‡ ––‰— ‘“—˜ ‘ ’™Š ‡˜™–‰–—Ľ‡˜—— Š ‹—Œ” š –“™———˜“›“–’”‰–Š‰‡˜ ƍƌƇĺƇƇƇ” ——‰’‹‰–—”‰–ˆ Ľ ’’“š ˜“’“Š˜Œ‰³˜–“ƉƇƊƇ Œ –‘“’ĺ’“–ˆ‰–˜“ˆ‰š‰“”˜Œ‰ ˜›‡“’——˜“Š’—˜ ’‹ ”–“‹– ‘‘‰ ’ˆ›†‰‹– ˆ™  ˜‰‡Œ’‡ ’˜‰–Š ‡‰—–‰•™–‰ˆ˜“ ” ˜Š“–‘—‡–‰‰’—˜“Š˜˜Œ‰ –“‰ˆ“™˜ ‡–“——˜Œ‰‘‰˜–“ ‰’—™–‰˜Œ ˜˜– ’— –‰‡“‘” ˜†‰ ‡™–š ˜™–‰“Š‰œ—˜’‹—˜ ˜“’—ĺ ’‰˜›“–Ľ ˜— ’ ™˜“‘ ˜‡ˆ‹˜  ›˜Œ˜Œ‰– ——˜‰‘—“ŠŠ“™–‘‰˜–“ ™”‹– ˆ’‹——˜‰‘—ť—™‡Œ ‡“’˜–“——˜‰‘Š“–’“’Ŀ ™˜“‘ ˜‰ˆ ’‰—Š‰ ˜™–’‹ˆŠŠ‰–’‹ˆ‰‹–‰‰— ——‹’ ’‹ĺ˜– ‡‰•™”‘‰’˜ ‘‰˜–“’‰—ļ‡“‘”™˜‰–—“’˜– ’— “Š ™˜“‘ ˜“’Ľ ’ˆ‡“‘”™˜‰–—‰ˆ‘ ’“‰™š–’‹ ’ˆ“’˜Œ‰‹–“™’ˆ›“–‡“’—˜ ’˜ —˜ ˜“’—Ŧ ’ˆ’˜–“ˆ™‡’‹ ˜“‰’—™–‰˜Œ ˜‘‰˜–“˜– ’—–™’ ƌƉ ™˜“‘ ˜‡˜– ’—ĺ˜Œ‰Š–—˜ — Š‰ ’ˆ›˜Œ“”˜‘ ‰ŠŠ‡‰’‡Ľ “Š›Œ‡Œ›—Œ –‰˜Œ‰˜– ‡— ‡˜—— –‰ ˆ’—‰–š‡‰“’’‰ ›˜Œ˜– ˆ˜“’ ˜– ’—ˆ™–’‹ Ɗ ’ˆ—‡™––‰’˜†‰’‹’˜–“ˆ™‡‰ˆ ‡Œ ’‹‰“š‰–”‰–“ˆĽ “’’‰ƐĽ

Ɯƞ THE RATP GROUP: ESTABLISHED LEADER IN AUTOMATED METRO SYSTEMS

INNOVATING FOR PASSENGERS IN THE PAST, PRESENT AND FUTURE

PARIS PARIS PARIS ƐƇǷ“Š˜Œ‰ –— ’‰ƈƋĺ˜Œ‰ȝ–—˜Š™Ŀ Line 1 is fully ‘‰˜–“™—‰— ™˜“‘ ˜‰ˆ ™˜“‘ ˜‰ˆĺ –‹‰Ŀ‡ ” ‡˜‘‰˜–“ĺ ™˜“‘ ˜‰ˆ ‡“’˜–“——˜‰‘— ‡“‘‰—’˜“—‰–š‡‰

ƘƠƜƘ ƘƠƞƠ ƘƠƠƚ ƘƠƠƟ ƙƗƘƗ ƙƗƘƙ ƙƗƙƙ

PARIS PARIS SÃO PAULO PARIS †‰‹’—˜‰—˜’‹ —˜ –˜—“”‰– ˜’‹–š ĺ ‰š“”‰– ˜‰—˜Œ‰ȝ–—˜ ’‰Ƌ—Š™ ™˜“‘ ˜‰ˆ‡“’˜–“ Ŀ˜”‰ ™˜“‘ ˜‰ˆ‹Œ˜ Š™ ™˜“‘ ˜‰ˆ‘‰˜–“’‰ ™˜“‘ ˜‰ˆ ——˜‰‘— – › ˜“—‰–š‰– –”“–˜ ’ ˜’‘‰–‡

FOUR LEVELS OF AUTOMATION

CONTROLLED MANUAL  ŀ AUTOMATED DRIVING FULLY AUTOMATED DRIVING CONTROL WITH DRIVER   ŀ DRIVING Œ‰ˆ–š‰–‘ ’ ‹‰— Œ‰˜– ’—“”‰– ˜‰ˆ™—’‹ ™˜“‘ ˜‰ˆ ”‰–—“’ť’“˜ ˆ–š‰–Ŧ— Œ‰–‰ –‰’““’Ŀ†“ –ˆ—˜ ȚĽ  —”‰‡˜—“Šˆ–š’‹ ‡“’˜–“—ĽŒ‰ˆ–š‰–—’‡Œ –‹‰ on board to open and close Œ‰‡“’˜–“——˜‰‘‘ ’ ‹‰— ˜Œ‰˜– ’‘ ’™ Ľ “Š“”‰’’‹ ’ˆ‡“—’‹ˆ““–—ĺ doors and handle incidents. all operations, which are authorises the start-up of the train, —™”‰–š—‰ˆ–‰‘“˜‰ ‘“’˜“–—˜Œ‰˜– ‡— ’ˆŒ ’ˆ‰— by a control centre. unexpected situations.

EXPERTISE ACROSS SEVERAL CONTINENTS

PARISŧŨ SEOULŧ  Ũ “–‰˜Œ ’ƌ‘“’” ——‰’‹‰–—”‰–ˆ  ƋƇƇĺƇƇƇ” ——‰’‹‰–—”‰–ˆ 

ƉŒ‹ŒĿ‡ ” ‡˜ 11 lines 1 line lines ƈ’ ––“›Ŀ‹ ™‹‰’‰ťŦ Ȅ” ˜Š“–‘—‡–‰‰’ˆ““–—

MANILAŧ   Ũ ‘“—˜ƌƇƇĺƇƇƇ” ——‰’‹‰–— per day ALGIERSŧ  Ũ ƌƎĺƇƇƇ” ——‰’‹‰–—”‰–ˆ  MUMBAIŧ  Ũ ƍƇƇĺƇƇƇ” ——‰’‹‰–— per day eventually 1 line

1 line

1 line

ƜƟ Metro line 14: still to deal with the increase setting the standard ’” ——‰’‹‰–Š“›—‰œ”‰‡˜‰ˆ ˜“–‰—™˜Š–“‘˜Œ‰’‰‰œ˜‰’—“’Ľ ’‰ƈƋ› —˜Œ‰›“–ˆň—Š–—˜ Additional entrances will be ›ˆ‰Ŀ‹ ™‹‰ ™˜“‘ ˜‰ˆ‘‰˜–“ ‡–‰ ˜‰ˆ ˜‘” ˆ‰— ’ˆ“™– ’‰›Œ‰’˜‡ ‘‰’˜“—‰–š‡‰ĺ  ’˜Ŀ1‘“’—˜ ˜“’—ĺ›Œ‰ ’ˆ—‡“’—˜ ’˜†‰’‹™”ˆ ˜‰ˆ ‰–‡—˜ ˜“’›™’ˆ‰–‹“ ˜“–‰‘ ’ ˜˜Œ‰‡™˜˜’‹‰ˆ‹‰Ľ ‘ Ž“–™”‹– ˆ‰˜“‘ ‰˜‰ —‰– ‡‡‰‰– ˜“’ ’ˆ†– ’‹Œ š‰ Š“–” ——‰’‹‰–—˜“‹‰˜ –“™’ˆĽ †‰‰’“”˜‘—‰ˆ ’ˆ ––š —’˜“ ’ˆˆ‰” –˜™–‰—Š–“‘—˜ ˜“’— –‰ —’‡Œ–“’—‰ˆĺ‡™˜˜’‹‰’‰–‹ ‡“’—™‘”˜“’†ƈƌǷĽŒ —  ™’‡Œ‰ˆ ƀƈƈƌ‘“’ ”–“‹– ‘‘‰˜“‰’ †‰’‰ƈƋ

‰ȝ‹™–‰ 85 seconds between trains ’˜Œ‰‘“–’’‹ rush hour “’‘‰˜–“ over a billion ’‰ƈƋ’ –—ĺ ” ——‰’‹‰–—ĺ ˜Œ‰—Œ“–˜‰—˜‹ ” ‘‰˜–“’‰ƈƋ in the world has proven “’  –‹‰Ŀ ˜—“’‹Ŀ˜‰–‘ capacity reliability, ™˜“‘ ˜‰ˆ despite rapid ‘‰˜–“’‰Ľ ‹–“›˜Œ’ ƈƎ‰ –— Š˜‰– ˜– Ȟ‡Ľ ‡“‘’‹’˜“ service and Š˜‰–‡ ––’‹

ƜƠ   ƙŢINNOVATION IN ALL AREAS Focus on the Grand Paris œ”–‰——”–“Ž‰‡˜

ƙƗƘƜ ň       ļ     ƘƛĻ         11  ŧ ŨĻ   ňŀ          ƘƜň  Ľ

Work on metro line 14’s stations is underway. northern extension ™†—‰•™‰’˜ĺ ’‰›ƈĽƎ‘ well underway ‰œ˜‰’—“’›˜ ‰˜Œ‰’‰˜“ Saint-Denis Pleyel, where Œ‰‰œ˜‰’—“’“Š’‰ƈƋ˜“ ˜›‡“’’‰‡˜›˜Œ’‰—ƈƌĺƈƍ  –‰ˆ‰ ’˜Ŀ™‰’ĺ›Œ‡Œ— ’ˆƈƎ“Š˜Œ‰ – ’ˆ –—œ”–‰—— —‡Œ‰ˆ™‰ˆ˜“‡“‘‰’˜“—‰–š‡‰ ’‰˜›“–Ľ ’—™‘‘‰–ƉƇƈƐĺ›†‰˜Œ‰Š–—˜ —‰‡˜“’“Š˜Œ‰ – ’ˆ –—œ”–‰—— ’‰˜›“–ĽŒ‰˜›“‘ ‡Œ’‰—†“–’‹ ƌĽƏ‘“Š ˆˆ˜“’ ˜™’’‰— —˜ –˜‰ˆ›“–’ ˜‰ƉƇƈƌĺ ’ˆ WITH FOUR NEW ‡“’—˜–™‡˜“’›“–“’˜Œ‰Š“™–’‰› AUTOMATED LINES

’ˆ˜›“’‰‰œ˜‰’—“’—˜“˜ ’‹ƉƇƇ‘ĺ “’‹ ›˜ŒƍƏ’‰›—˜ ˜“’—†‰˜›‰‰’’“› ’ˆƉƇƊƇĺ – ’ˆ –—œ”–‰——— —˜– ˜‰‹‡”–“Ž‰‡˜Š“– ˜Œ‰C‰Ŀˆ‰Ŀ– ’‡‰–‰‹“’Ľ MANAGING THE FUTURE NETWORK’S INFRASTRUCTURE

 ›ĺ—˜Œ‰’‰˜›“–ň—’Š– —˜–™‡˜™–‰ ‘ ’ ‹‰– ’ˆ›†‰’‡Œ –‹‰“Š˜‰‡Œ’‡  ‘ ’ ‹‰‘‰’˜Š“–˜Œ‰’‰› – ’ˆ –—œ”–‰——’‰—Ľ We will therefore be responsible for the new ’‰˜›“–ň—— Š‰˜ ’ˆ š  †˜Ľ—˜Œ‰‘ ’ ‹‰– “Š ‡‰’˜™–Ŀ“ˆ‘‰˜–“——˜‰‘囉Œ š‰ – –‰ ˆš ’˜ ‹‰ļ ’“š‰–š‰›“Š ’’Š– —˜–™‡˜™–‰ Š‰‡‡‰—” ’’’‹—‰š‰– ˆ‰‡ ˆ‰—Ľ

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‰ȝ‹™–‰ ƊƇ ‘™’ˆ‰–‹–“™’ˆ ‰˜–“’‰ƈƋ ›“–ˆň— –‹‰—˜ will be the Š““ˆ‘ –‰˜ĺ † ‡†“’‰“Š˜Œ‰ “’‹›˜Œ– Grand Paris airport and the ’‰˜›“–ĺ Saint-Denis ‡“’’‰‡˜’‹›˜Œ Pleyel hub, which the four other has direct Grand Paris connections with œ”–‰——’‰— Charles-de- ťƈƌĺƈƍĺƈƎ ’ˆ Gaulle airport. “™–‡‰ļ“‡³˜³ 18), 11 Paris du Grand Paris, ‘‰˜–“’‰— ’ˆ ™’‰ƉƇƈƌĽ ȝš‰’‰— ťĺĺĺ ’ˆ Systra: progress ŦĽ ˜›—‰–š‰ on all fronts ‘ Ž“–‰‡“’“‘‡ ‡‰’˜–‰—‰ ’ ™’‰ƉƇƈƌĺ ‡“’—“–˜™‘‰ˆ ™’‹—ĺ˜Œ‰ †—˜– ť Ž“’˜š‰’˜™–‰†‰˜›‰‰’  ’ˆŦ ’ˆ’‡™ˆ’‹ ‰˜‰‡ ’ˆ › —’ ‘‰ˆ —˜Œ‰ RATP: network owner ”–“Ž‰‡˜‘ ’ ‹‰–Š“–˜Œ‰—“™˜Œ‰–’ of line 14’s southern ‰œ˜‰’—“’“Š –—‘‰˜–“’‰ƈƋĽ extension Connections with ’ ’™ –ƉƇƈƍĺ˜Œ‰— ‘‰ the RATP network ‡“’—“–˜™‘‰ˆ†—˜–  —“ In February 2015, operational won the infrastructure project “›’‰–—Œ”“Š’‰ƈƋň——“™˜Œ‰–’ ƈƍ‰œ—˜’‹“–Š™˜™–‰—˜ ˜“’—“’ ‘ ’ ‹‰‘‰’˜‡“’˜– ‡˜Š“–˜Œ‰ ‰œ˜‰’—“’˜“– –”“–˜ť ƈƋĿ‘ ň—‘‰˜–“ ’ˆ’‰˜›“– ›‰—˜‰–’—‰‡˜“’“Š‘‰˜–“’‰ƈƌĺ ™’ˆ‰–‹–“™’ˆ—‰‡˜“’Ŧ ’ˆ“Š˜Œ‰ ›‡“’’‰‡˜›˜Œ’‰—†‰’‹†™˜ ›Œ‡Œ› “›” ——‰’‹‰–— ——˜‰‘—“’˜Œ‰ –‰ˆ‰ ’˜Ŀ † ļ‰‹Œ˜“’˜Œ‰—“™˜Œ‰–’ ˜“˜– š‰†‰˜›‰‰’“’˜ˆ‰²š–‰— ™‰’ś ’˜Ŀ‰’—‰‰—‰‡˜“’ section of line 15, five on the and Saint-Denis Pleyel stations › —˜– ’—Š‰––‰ˆŠ–“‘  eastern section of line 15, two ’“’ƉƋ‘’™˜‰—ĽŒ‰—‰‡“’˜– ‡˜— to RATP. RATP will therefore on the western section of line 15 –‰’ ˆˆ˜“’˜“˜›““˜Œ‰–‘ Ž“– †‰˜Œ‰’‰˜›“–“›’‰–Š“–˜Œ‰ ’ˆ“’‰“’’‰ƈƏĽň—˜ — ”–“Ž‰‡˜—˜Œ ˜—˜– —Œ ’ˆ’‹ line’s southern extension and —˜“›“–›˜Œ ˜“‰’—™–‰˜Œ ˜ Š“– ļ˜—˜Œ‰”–“Ž‰‡˜‘ ’ ‹‰– ——˜‰‘—  “’‹˜Œ‰’‰Š–“‘ ” ——‰’‹‰–—Œ š‰•™‡ ’ˆ‰ — Š“–’Š– —˜–™‡˜™–‰›“–“’˜Œ‰  ’˜Ŀ‰’—‰‰˜“– –”“–˜Ľ –“™˜‰—˜Œ–“™‹Œ˜Œ‰—‰—˜ ˜“’—ĺ —“™˜Œ‰ —˜—‰‡˜“’“Š’‰ƈƌťŠ–“‘ Pre-project studies are underway. and to adjust stations to deal with “—ĿŒ ‘”—˜“‰Ž™ŠĿ“™—  –‰‘ ’—’‡Œ –‹‰“Š”™†‡ ’‡–‰ —‰ˆ” ——‰’‹‰–Š“›—›Œ‰–‰ – ‹“’Ŧĺ ’ˆ”–“Ž‰‡˜‘ ’ ‹‰–Š“– interest declaration procedures, ’‰‰ˆ‰ˆĽ ’˜Œ‰—™‘‘‰–“ŠƉƇƈƌĺ –  ™˜“‘ ˜“’ ’ˆ–“’‹—˜“‡  ’ˆ‘ ’ ‹‰‘‰’˜ĺ‡“’—˜–™‡˜“’ RATP’s Board of Directors and “’’‰—ƈƌĺƈƍ ’ˆƈƎ —›‰ ’ˆˆ‰š‰“”‘‰’˜›“–’ –‰ — Stif’s board approved the pre- —”–“šˆ’‹”–“Ž‰‡˜“›’‰– —™––“™’ˆ’‹—˜ ˜“’—ĺ–‰ ˜“’— ”–“Ž‰‡˜—˜™ˆ‰—–‰ ˜’‹˜“ ———˜ ’‡‰Š“–——˜‰‘—“’ “Š ›˜Œ“‡ ‡“‘‘™’˜‰— ’ˆ connections with the southern those lines. As a result, Systra will —˜– ˜‰‹‡‡“‘‘™’‡ ˜“’Ľ section of line 15. Detailed †‰ ‰” –˜’‰–“Š“‡³˜³ˆ™ ˆ‰—‹’— –‰‡™––‰’˜†‰’‹ˆ– ›’ – ’ˆ –— —˜†–’‹—˜Œ‰˜Œ–‰‰ ™”Ľ–‰‘’ –—˜™ˆ‰— –‰ —“ sections into service between now underway for the other sections. ’ˆƉƇƊƇĽ

ƝƘ   ƙŢINNOVATION IN ALL AREAS ‰ ˆ’‹ the worldwide ˜– ‘–‰šš 

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Numerous projects northeast Paris – we have Œ‰—‰˜Œ–‰‰ ‡’“›‰ˆ‹‘‰’˜— underway simultaneously already split its operation into “Š•™ ˜ –‰‰—”‰‡  in Île-de-France ˜›“‡“’’‰‡˜’‹—‰‡˜“’—Ľ ‘”–‰——š‰—’‡‰‰˜–“’ ‰š‘˜‰ˆŒ —“š‰–—‰‰’ Š˜‰–’ ™‹™– ˜’‹—‰š‰’’‰› RATP Dev: a triple ’‰ –Ŀ˜–”’‹’˜Œ‰ ’‡Œ‰—˜‰– lines and extensions since the end award-winner in ’‰˜›“–—’‡‰˜˜“““š‰–˜— of 2012, RATP has, on behalf the United Kingdom operation in 2011. Its seven lines “Š˜Šĺˆ‰—‹’‰ˆĺ†™˜ ’ˆ†–“™‹Œ˜ ’“›‡“š‰–ƐƉ‘ ’ˆŠ‰ ˜™–‰ ’˜“—‰–š‡‰ ˜– ‘’‰˜›“–˜Œ ˜ ’ƉƇƈƌĺ‰˜–“’‰š ƐƉ—˜ ˜“’—ĺ‘ ’‹˜˜Œ‰’˜‰ˆ ‡“’’‰‡˜—›˜Œ –‹‰Ŀ‡ ” ‡˜–  ‘˜‰ˆ ’ˆ˜– ’—”“–˜ ™˜Œ“–˜ ’‹ˆ“‘ň— –‹‰—˜˜– ‘’‰˜›“–Ľ ’‰˜›“–—’C‰Ŀˆ‰Ŀ– ’‡‰Ľ Š ›“’˜Œ‰ʼn Ž“––“Ž‰‡˜Ŋ – ‘—’“›‡ –– •™ –˜‰–“Š  ”–ž‰’˜Œ‰  › –ˆ— ” ——‰’‹‰–—“’˜Œ‰C‰Ŀˆ‰Ŀ– ’‡‰ ť’“›’ —˜Œ‰—‡ –—“Š –“ ˆ’‰˜›“–ĺ ’ˆ˜—˜Œ‰˜Œ–ˆĿ ˜Œ‰˜– ‘’ˆ™—˜–ŦŠ“–˜Œ‰’‰  –‹‰—˜’™–“”‰’˜‰–‘—“Š ˜“ ’‡Œ‰—˜‰– –”“–˜ĺ›Œ‡Œ DESIGN PRIZE FOR ” ——‰’‹‰–’™‘†‰–—Ľ“˜“’ ‡ ‘‰’˜“—‰–š‡‰ ‰ – Œ‰ ˆ FURNITURE ON THE T6 LINE ˜Œ ˜ĺ†™˜’ƉƇƈƌ“™–˜‰ ‘— “Š—‡Œ‰ˆ™‰Ľ ’‰ –ƉƇƈƍĺ ›“–‰ˆ“’—‰š‰’”–“Ž‰‡˜—–‰ ˜’‹ this wholly-owned subsidiary RATP won an Observeur du Design award to new extensions that will ś˜Œ‰‰ ˆ’‹ˆ‰—‹’ › –ˆ’– ’‡‰śŠ“–˜Œ‰ “Š‰š› —’ ‘‰ˆ innovative furniture concepts used in stations on Š™–˜Œ‰–’‡–‰ —‰˜Œ‰˜– ‘ ʼn”‰– ˜“–“Š˜Œ‰‰ –Ŋ’˜Œ‰  ˜Œ‰ƍ˜– ‘’‰ĺ›Œ‡ŒŠ‰ ˜™–‰Š™‘“ˆ™ –˜ĺ ’‰˜›“–ň—‡“š‰– ‹‰ĽŒ—˜– ‘   ’ˆ™—˜–› –ˆ—冉 ˜’‹“ŠŠ ’“š‰‹– ”Œ‡— ’ˆŒ‹ŒĿ•™ ˜‘ ˜‰– —Ľ –‰šš Œ —†‰‰’‘ ˆ‰”“——†‰ ‡“‘”‰˜˜“’Š–“‘Œ‰ š–  †“™–Š™’˜‰‹– ˜‰ˆ—‰–š‡‰ĺ ’‰˜›“–“”‰– ˜“–—Ľ‰˜–“’ ›Œ‡Œ’‡™ˆ‰—™”—˜–‰ ‘—˜™ˆ‰—ĺ ‰š‘˜‰ˆ —“–‰‡‰š‰ˆ TWO MAJOR UNDERGROUND advice to local authorities, ™–“”‰ ’® accreditation, TRAM STATIONS IN VIROFLAY installation of infrastructure, ›Œ‡Œ–‰› –ˆ—‡“‘” ’‰— “”‰– ˜“’— ’ˆ‘ ’˜‰’ ’‡‰ ‡Œ‰š’‹—™—˜ ’ †‰‰œ‡‰‰’‡‰ ’—™‘‘‰–ƉƇƈƍĺ˜Œ‰Š’ ˜›“—˜ ˜“’— ť–“Š Ŀš‰ ™‡Œ‰ ’ˆ–“Š Ŀš‰–“˜‰Ŧ ›“–Ľ“‰’—™–‰—‰–š‡‰–‰‹™ –˜ ’ˆˆ‰š‰“”’‹ Œ‹ŒĿ•™ ˜ “’˜Œ‰ƍ›‡“‘‰’˜“—‰–š‡‰ĽŒ‰” ˜Š“–‘— “’˜Œ‰Ɗ’‰ś›Œ‡Œ—ˆ™‰ “–‹ ’— ˜“’ ‡™˜™–‰Ľ ›Œ ’ˆ‰˜Œ‰›“–ˆň—“’‹‰—˜–™††‰–Ŀ˜–‰˜– ‘—ĺ ˜“†‰‰œ˜‰’ˆ‰ˆ ‹ ’˜“› –ˆ— ƉƇ‘‰˜–‰—†‰“›‹–“™’ˆĽ

Ɲƙ ‰ȝ‹™–‰ ƐƇƇĺƇƇƇ journeys per day in Île-de-France ň—˜– ‘ ’‰˜›“–Œ — ˜–”‰ˆ’—ž‰ in the space of two years. ˜——‰š‰’˜– ‘ lines now cover ‘“—˜ƈƇƇ‘ĺ ‘ ’‹˜˜Œ‰ Š š“™–˜‰‘“ˆ‰ of transport for both ” ——‰’‹‰–— ’ˆ “‡ “Ȟ‡ —Ľ

“’’‰›”–“Ž‰‡˜—’ƉƇƈƎĺ’‡™ˆ’‹ ˜– ‘’‰’“—˜ ‹ ’‰‘ĺ one in Setif and an extension to ˜Œ‰“’—˜ ’˜’‰’‰Ľ ’“–“‡‡“ĺ ›“–Œ ——˜ –˜‰ˆ“’˜Œ‰ construction of a second line, the operation of which will be put “™˜˜“˜‰’ˆ‰–’ƉƇƈƎĺ Š˜‰– the success of the first line, ›Œ‡Œ—‡™––‰’˜‡ ––’‹“š‰– ƈƊƇĺƇƇƇ” ——‰’‹‰–—”‰–ˆ Ľ The Dubai line, on which Systra Development across ‡ ––‰ˆ“™˜‰’‹’‰‰–’‹—˜™ˆ‰— all continents —›‰ —‘ ’ ‹’‹ ’ˆ —™”‰–š—’‹‡“’—˜–™‡˜“’›“–ĺ ‰š— —“ˆ‰š‰“”’‹  — ˜˜Œ‰‡™˜˜’‹‰ˆ‹‰“Š˜– ‘ ˜– ‘’‰˜›“–’ —Œ’‹˜“’ĺ ——˜‰‘—ļ˜—˜Œ‰Š–—˜˜– ‘ ›Œ‰–‰˜—˜‰ ‘—‘ ˆ‰ ”–“Ž‰‡˜’˜Œ‰ˆˆ‰ —˜ĺ ”–‰” – ˜“’—’ƉƇƈƌ˜“†–’‹ ˜Œ‰›“–ˆň—Š–—˜˜– ‘’‰˜“ ’˜“—‰–š‡‰˜Œ‰Š–—˜˜– ‘’‰ operate without any overhead ’‰†–™ –ƉƇƈƍĽ‰ —“Œ š‰ power lines on any part of its —˜–“’‹”–‰—‰’‡‰’‹‰– ĺ –“™˜‰ĺ ’ˆ˜Œ‰Š–—˜——˜‰‘ “”‰– ˜’‹˜Œ–‰‰’‰˜›“–—’ ˆ‰—‹’‰ˆŠ“–‰œ˜–‰‘‰ A TOURIST TRAM LINE ‹‰–—ĺ– ’ ’ˆ“’—˜ ’˜’‰ ˜‰‘”‰– ˜™–‰—’‡™ˆ’‹‰’‡“—‰ˆĺ IN HONG KONG via‰˜– ‘ĺ ’ˆ›‰Œ š‰—‰š‰–  –Ŀ‡“’ˆ˜“’‰ˆ” ˜Š“–‘—Ľ other lines underway. For Š˜‰–˜Œ‰Š–—˜—‰‡˜“’‡ ‘‰ ‰š—™†—ˆ – “’‹ “’‹– ‘› — ‰œ ‘”‰ĺ’ƉƇƈƍ›‰›—˜ –˜”–‰Ŀ ’˜“—‰–š‡‰’ ˜‰ƉƇƈƌ囓– —‰œ”“–’‹ ’‰›‘ –‰˜›˜Œ˜Œ‰ ’™ –ƉƇƈƍ  ™’‡Œ“Šʼn– ‘– ‘‡“™–Ŋĺ —‹Œ˜—‰‰’‹ “”‰– ˜“’ ›“–“’˜– ‘——˜‰‘— “’ ’‰‰œ˜‰’—“’†‰‹ ’’ƉƇƈƌ ˜– ‘’‰˜Œ ˜Š“–‘—” –˜“Š˜Œ‰œ˜– ”“˜ ’ ’ˆ‰††‰— ’ˆ™ –‹ Ľ ’ˆ˜—ˆ™‰˜“—˜ –˜“”‰– ˜’‹ project. ‰˜– ‘— —“—‰˜˜“—˜ –˜›“–’‹ ’˜‘‰Š“–œ”“ƉƇƉƇĽ

Ɲƚ   ƙŢINNOVATION IN ALL AREAS ™—’‰˜›“–—ˆ‰—‹’‰ˆ to provide the best possible local service

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A hierarchy of bus routes “”‰– ˜‰ ’‰˜›“–˜Œ ˜Œ — ™’ˆ‰–‹“’‰‰œ˜‰’—š‰ Cities are now constantly in flux, –‰‡“’Š‹™– ˜“’˜“’‡™ˆ‰ ›˜Œ’‡–‰ —’‹‰œ˜‰’ˆ‰ˆ”‰  —œ–‰‹™ ––“™˜‰—’‡™ˆ’‹ travel periods, and journey routes one circular route. –‰†‰‡“‘’‹’‡–‰ —’‹ ˆš‰–—‰Ľ ’˜“™‹Œ‰‡“’“‘‡˜‘‰—ĺ †™—‰— –‰ ‹““ˆ› “Š‘‰‰˜’‹ FREE WI-FI ON ROISSYBUS ’‰›˜– š‰’‰‰ˆ— ’ˆ”–“šˆ’‹ AND ORLYBUS the best possible service in less ˆ‰’—‰ –‰ —Ľ‡‡“–ˆ’‹ĺ Tourists can use onboard Wi-Fi to plan ˜Œ‰‹–“™”— ˆ“”˜’‹ ’ ˜Œ‰– ––š ’ –—“–‡Œ‰‡Š‹Œ˜ ’’“š ˜š‰ ””–“ ‡Œ’š“š’‹ ˆ‰˜ — ’ˆˆ‰ —’–‰ Ŀ˜‘‰Ľ Œ‰– –‡Œ“Š”–‘ –ĺ—‰‡“’ˆ – ’ˆŠ‰‰ˆ‰––“™˜‰—ĽŒ‰’‡–‰ ˜’‹ †™—’‰˜›“–Š–“‘—‡– ˜‡Œ’ Riyadh, we carried out in-depth ’ ——“Š‘“†‰”Œ“’‰ˆ ˜ ĺ ™—’‹†‹ˆ ˜ ˜‰‡Œ’•™‰—ĺ ˜“—‰‰‡˜–“™˜‰— ’ˆ‘ œ‘—‰ ‡ ˜‡Œ‘‰’˜ –‰ —Ľ‰š —“ won the tender process held †˜Œ‰ ‡ˆ™“™–‹‰˜–‰‹“’ ťƈƎ˜“›’—’‡™ˆ’‹œĿ‰—Ŀ ’—Ŧĺ –‰—™˜’‹’ ƉƌǷ‡“—˜— š’‹Š“– ˜Œ‰”™†‡”™–—‰ĽŒ‰’‰˜›“– now consists of an enhanced “–˜ŒĿ“™˜Œ† ‡†“’‰ĺ›˜Œ †™—‰š‰–ƉƇ‘’™˜‰—ĺ Š‰‰ˆ‰– —‰–š‡‰ ’ˆ“’Ŀˆ‰‘ ’ˆ˜– ’—”“–˜ Š“–—‰‡“’ˆ –‡ ˜‡Œ‘‰’˜ –‰ —Ľ ’‡‰’˜– – ’‡‰ĺ‰–ž“’ has renewed its contract to

Ɲƛ ‰ȝ‹™–‰ 1,000 buses in Riyadh RATP Dev and ensure the best its Saudi partner ”“——†‰‡“š‰– ‹‰ Saptco have ’ˆ—‰–š‡‰ļŠ“™– ˜ ‰’“’˜Œ‰ Œ‹ŒĿŠ–‰•™‰’‡ ‡Œ ‰’‹‰“Š bus routes, two —‰˜˜’‹™” †™— circular routes, ’‰˜›“–†ƉƇƈƏ ƈƍ–‰‹™ ––“™˜‰— in a capital city ’ˆƎƇŠ‰‰ˆ‰– ›˜Œ’“‰œ—˜’‹ routes. public transport ——˜‰‘ĽŒ‰ ’‰˜›“–—† —‰ˆ on a hierarchy of routes to

A CRM SYSTEM Making travel easy A new commercial FOR RATP DEV with digital services approach ’’‰†““’‹ĺ“’Ŀˆ‰‘ ’ˆ ™–”†™——™†—ˆ – ˆ“”˜‰ˆ NETWORKS ˜– ’—”“–˜ĺ‹‰““‡ ˜“’剗˜‘ ˜‰ˆ ’‰’˜–‰’‰›‡“‘‘‰–‡  ’ƉƇƈƌ剚—˜ –˜‰ˆ–“’‹“™˜  ––š ˜‘‰—“’˜– ˆ˜“’ –“™˜‰— —˜– ˜‰‹˜“›’˜Œ‰‡“’˜– ‡˜ ť™—˜“‘‰–‰ ˜“’—Œ” ’ ‹‰‘‰’˜Ŧ——˜‰‘ ’ˆŽ“™–’‰” ’’’‹—‰–š‡‰— –‰ ˜Œ ˜‡“š‰–—’’‰‘ Ž“–”’‰— ‡–“——˜—’‰˜›“–—’– ’‡‰ĺ’“–ˆ‰–˜“”–“šˆ‰ ˜““—˜Œ ˜ –‰†‰’‹™—‰ˆ˜“ –‰—“–˜—’‡™ˆ’‹ Ŀˆň —²–‰ĺ ” ——‰’‹‰–—›˜Œ’Š“–‘ ˜“’˜ “–‰ˆ˜“˜Œ‰– ‰’Œ ’‡‰˜– š‰’ ’‰‡“’“‘‡  ‹’‰— ’ˆ  ‹’‰Ľ”†™— ”‰–—“’ –‰•™–‰‘‰’˜—Ľ š †‰› ĺ†™˜ —“˜“‘”–“š‰ Œ —’—˜ ‰ˆ ™˜“‘ ˜‡“—— ’‰˜›“–—ň‡“‘‘‰–‡ —˜– ˜‰‹‰—Ľ in tourist offices and bus stations, GLOBAL: Ɖť‰š ’ˆ– ’—”“–˜— ’ˆŒ —‰•™””‰ˆŒ“˜‰— ’ˆ A MODELLING TOOL ”™†‡—‹‰’‰š“—ŦŒ —Œ ˆ˜— ‡ –‰˜ ‰–—ň“ŠŠ‡‰—›˜Œ˜‰–‘’ — ‡“’˜– ‡˜’’’‰‘ ——‰–‰’‰›‰ˆ ˜Œ ˜ “›˜Œ‰‘˜“—‰†™—˜‡‰˜—Ľ —‡“’˜’™ ‰’Œ ’‡’‹˜Œ‰˜– ŠŠ‡ Š“–—œ‰ –—Ľ ˜—ˆ‰š‰“”’‹’‰› Alpbus has also increased online Š“–‰‡ —˜’‹——˜‰‘˜™—‰—Š“–’‰˜›“–”–“š—“’’‹ ˜– š‰—“™˜“’—˜Œ ˜’˜‰‹– ˜‰ sales via tourist office websites, ’ˆŠ“–‰š ™ ˜’‹˜– ’—”“–˜”–“Ž‰‡˜—ĽŒ‰——˜‰‘ĺ ›˜Œ˜Œ‰‘™˜‘“ˆ ’‰˜›“–’ ’ˆŒ ——‰˜™”ʼn††™—Ŋ ‡ ‰ˆʼn “† Ŋĺ— Œ‹ŒĿ”‰–Š“–‘ ’‡‰‘™˜‘“ˆ  Greater Geneva, as well as websites for each resort ‘“ˆ‰’‹˜““˜Œ ˜ “›—™—‰–—˜“‡“‘” –‰ different scenarios. ”–‰” –’‹˜“—‰˜™” ’’’“š ˜š‰ ť‰Ľ‹Ľ›››Ľ˜‹’‰—††™—Ľ‡“‘ŦĽ ˆ‹˜ ˜– š‰‡‰’˜–‰ĽŒ‰‰œ”–‰—— line between Paris and Paris-Vatry –”“–˜ĺ›Œ‡Œ‡ ‘‰’˜“—‰–š‡‰ ’‰‡‰‘†‰–ƉƇƈƌĺŒ — ’“’’‰ ˜‡‰˜—˜“–‰˜Œ ˜‡ ’†‰ ‡‡‰——‰ˆ via‘“†‰”Œ“’‰Ľ

ƝƜ   ƙŢINNOVATION IN ALL AREAS ‰’‹ ’’’“š ˜š‰ ‰‘”“‰–ļ Š™’ˆ ‘‰’˜ ˜“˜Œ‰ –“™”ň—ˆ‰š‰“”‘‰’˜

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ADDICTION-PREVENTION MONITORING CENTRE

ň—“‡‡™” ˜“’ Œ‰ ˜Œˆ‰” –˜‘‰’˜ has adopted an addition prevention —˜– ˜‰‹ĺ—‰˜˜’‹™” —‡‰’˜Š‡ ’ˆ‰˜Œ‡  ˆˆ‡˜“’Ŀ”–‰š‰’˜“’‘“’˜“–’‹™’˜‡ ‰ˆ ʼn—‰” ŊĽ—‰” Œ‰”—‰‘”“‰‰—˜“ –‰‡“‹’—‰–—†‰Œ š“™– ’ˆ ˆ“”˜‘“–‰ suitable behaviour. TOP EMPLOYER AN INSIGHT INTO For the 5th consecutive year, the RATP parent WORKING AT NIGHT ‡“‘” ’› — › –ˆ‰ˆ “”‘”“‰™–— – ’‡‰ › –ˆ’ƉƇƈƌĽŒ‰ › –ˆ—‘ ˆ‰ ’˜Œ‰’‹Œ˜“Šƈƌ‡˜“†‰–ƉƇƈƌĺƉƇˆ“‡˜“–— †˜Œ‰“”‘”“‰–— ’—˜˜™˜‰˜“–‰‡“‹’—‰ ’ˆƊƇ’™–—‰—›Œ“›“–Š“–‘‰˜ –‰’‡Œ‡“‘” ’‰—Š“–‰œ‡‰‰’‡‰’Œ™‘ ’ ƈƏƇ‰‘”“‰‰—›“–’‹ ˜’‹Œ˜ ‡–“———œ resources practices. †™—’‰——™’˜—ĽŒ‰ ‘› —˜“– —‰ › –‰’‰—— ‘“’‹˜Œ“—‰‰‘”“‰‰— ’ˆ‹š‰˜Œ‰‘ ˆš‡‰ †“™˜˜Œ‰‘”“–˜ ’‡‰“Š‰ ˜’‹”–“”‰–ĺ —‰‰”’‹›‰ ’ˆŒ š’‹ Œ‰ ˜ŒŠ‰—˜‰Ľ COLLECTIVE AGREEMENTS IN NORTH AFRICA

‡“‰‡˜š‰ ‹–‰‰‘‰’˜› ——‹’‰ˆ ˜˜Œ‰ Ž ž Ŗ—™†—ˆ –’‹‰– ’ƉƇƈƌĽ —“’˜Œ‰ — ‘‰—™†Ž‰‡˜ —“—˜ –˜‰ˆ ˜‰˜– ‘ĺ˜Œ‰‰š —™†—ˆ –˜Œ ˜“”‰– ˜‰—˜Œ‰ –“™”ň—‹‰– ’˜– ‘ ’‰—ĺ›˜Œ š‰›˜“—‹’’‹ ’ ‹–‰‰‘‰’˜’ƉƇƈƍĽ

ƝƝ ’ ‰ȝ‹™–‰

ƌǷadopted by “Š—“‡   –‘— raised in 2015 its French were followed by subsidiaries —˜–‰’“˜‡‰ ——˜Œ‹Œ at the parent ‰Ț‰‡˜š‰’ ‡“‘” ’ťƍǷ’ ”–‰š‰’˜’‹ ƉƇƈƋŦĽŒ‰—“‡  ‡“’ȣ‡˜Ľ  –‘——˜‰‘ developed by RATP and

Quality of working life: a distinguishing feature At RATP, we want to achieve ‡“’—˜ ’˜‘”–“š‰‘‰’˜—’“™– ‰‘”“‰‰—ň•™ ˜“ŠŠ‰ ˜›“–ĺ ’ˆ˜“‘ ‰˜Œ ˜“’‰“Š“™–‰ ˆ—˜’‹™—Œ’‹Š‰ ˜™–‰—Ľ ³ȝ—ƉƇƉƌļ Health and safety: ‡‡“–ˆ’‹ĺ›‰ –‰’‡–‰ —’‹ an inclusive process twin priorities “™–”–‰š‰’˜“’‰ŠŠ“–˜—ĺ”–“šˆ’‹ ‡ –‰‰–—™””“–˜ ’ˆ˜ ’‹’˜“ Œ‰‹–“™”ň—ˆ‰š‰“”‘‰’˜ ‰ ˜Œ ’ˆ— Š‰˜ ˜›“– –‰ ‡‡“™’˜›“–ŗŠ‰†  ’‡‰ –‰‰—“’—˜–“’‹”‰–Š“–‘ ’‡‰ two concerns that, in 2015, †™—’‹˜Œ‰‰œ”‰–˜—‰“Š“™– ’†“˜Œ˜Œ‰‰‡“’“‘‡ ’ˆ ”–“‘”˜‰ˆ™— ’ˆ“™– “‡‡™” ˜“’ Œ‰ ˜Œˆ‰” –˜‘‰’˜Ľ ‰‘”“‰‰Ŀ–‰ ˜“’—Š‰ˆ—Ľ “‡‡™” ˜“’ Œ‰ ˜Œˆ‰” –˜‘‰’˜ In 2015, our subsidiaries in “–“™–‰‘”“‰‰—囉”–“šˆ‰ to adopt new initiatives and – ’‡‰ť’‡™ˆ’‹ĺ —‰‡™–‰›“–’‹‰’š–“’‘‰’˜ ”–“Ž‰‡˜—–‰‹ –ˆ’‹˜Œ‰”–‰š‰’˜“’ ‰‘ň™—吉œ˜³ƐƊĺ³“†™— ’ˆ ›ˆ‰– ’‹‰“Š‡ –‰‰– “Š —†‰—˜“—–—— ’ˆ˜Œ‰ ’ˆ–š ‰–š‡‰Ŧ ’ˆ †–“ ˆ “””“–˜™’˜‰—Ľ‰‘ ’˜ ’ ——‰——‘‰’˜ ’ˆ”–‰š‰’˜“’ ť’ ‰’‰š ĺ ’‡Œ‰—˜‰–吋‰–—ĺ –‰‹™ –ˆ “‹™‰›˜Œ—˜ ŠŠ “Š –ˆ™“™—›“–’‹‡“’ˆ˜“’—Ľ  — † ’‡ ĺ‰˜‡ĽŦ˜““—˜‰”— –‰”–‰—‰’˜ ˜š‰†“ˆ‰—ĺ “›’‹ As part of the new contract ˜“‘˜›“–’š“š’‹“’‹Œ“™–— ™—˜“ˆ—‡™——˜Œ‰‡Œ ‰’‹‰—›‰ —‹’‰ˆ›˜Œ˜Šĺ˜Œ‰” –‰’˜ ’ˆ˜“–‰“–‹ ’—‰›“–’‹ Š ‡‰ ’ˆ‘‰‰˜˜Œ‰‘‡“‰‡˜š‰Ľ ‡“‘” ’Œ —™’ˆ‰–˜ ‰’˜“‡ –– ˜’‹Œ˜ĺ›Œ‡Œ‰ ˆ—˜“ –ˆ™“™— ‰ –‰‡“‘‘˜˜‰ˆ˜“—˜‰’’‹ “™˜›“–˜“–‰ˆ™‡‰‰‘”“‰‰—ň ›“–’‹‡“’ˆ˜“’— ’ˆŒ‰ ˜Œ ˜““™–‰‘”“‰‰— ’ˆ‰’‹ ‹’‹ ‰œ”“—™–‰˜“ˆ‰—‰‰‘——“’— –——Ľ‰š‰– ’˜‰ˆ ’‹ˆ“‘ ˜Œ‰‘’ˆ “‹™‰ĺ ’ˆ’ƉƇƈƍ ’ˆŠ’‰” –˜‡‰—’™’ˆ‰–‹–“™’ˆ —™†—ˆ –‰—ť“’ˆ“’’˜‰ˆ ˜Œ‰›†‰ †‰˜“˜ ‰” –˜’ spaces. Within RATP Dev, ™—› —ĺ“’ˆ“’“š‰–‰‹’ĺ  –‹‰Ŀ—‡ ‰’‡™—š‰”–“Ž‰‡˜˜“ —™†—ˆ –‰—’‡™ˆ’‹‰œ˜³ƐƊĺ “™–’‰‘“™˜Œ– ’—”“–˜ŦŒ š‰ draw up our future business plan,  ²š–‰ ’ˆ –—™’“—Œ š‰ —”‰‡Š‡”“‡‰—˜“‘”–“š‰˜Œ‰ † —‰ˆ“’˜Œ‰˜Œ–‰‰—˜– ˜‰‹‰— ’ˆ —˜ –˜‰ˆ˜“ ””“’˜–—”–‰š‰’˜“’ way they address issues faced 10 projects we adopted in 2015. representatives. †—“ ˜‰ˆ›“–‰–—Ľ

Ɲƞ   ƙŢINNOVATION IN ALL AREAS

‰”’‹›“‘‰’˜“Š™ȝ ‡“‘‘˜˜‰‰—ĺ ’ˆ˜“‰’—™–‰ their potential ‹““ˆ›“–ŗŠ‰†  ’‡‰Ľ Œ“—‰‡“‘‘˜‘‰’˜—›†‰ In 2015, RATP continued and —™””‰‘‰’˜‰ˆ† ’‰›“RATP stepped up its proactive policy ™Š³‘’’Ŋ›“‘‰’ň—’‰˜›“–Ľ ˜“‰’—™–‰˜Œ ˜›“‘‰’Š™Š˜Œ‰– Within the Group, several ”“˜‰’˜ ›˜Œ’˜Œ‰‡“‘” ’Ľ —™†—ˆ –‰—Œ š‰—‹’‰ˆ‹‰’ˆ‰– ˜˜Œ‰” –‰’˜‡“‘” ’ĺ ’ ‰•™ ˜ ‹–‰‰‘‰’˜— ’ˆ –‰ ‹–‰‰‘‰’˜“’‰•™ ˜†‰˜›‰‰’ ’‡–‰ —’‹˜Œ‰”–“”“–˜“’ ‘‰’ ’ˆ›“‘‰’› ——‹’‰ˆ’ “Š›“‘‰’’˜Œ‰–›“–Š“–‡‰—Ľ “š‰‘†‰–† –‰”–‰—‰’˜ ˜š‰ ˜“™–‹‰— ’ˆ œœĺ ™’“’“–‹ ’— ˜“’—ĽŒ—› — ƊƇǷ“Š‰‘”“‰‰— –‰›“‘‰’ĺ ˜Œ‰Š“™–˜Œ ‹–‰‰‘‰’˜“Š˜—’ˆļ ›Œ‰ ˜“‹—Ŀ– ’—”“–˜— ’˜›‰Œ š‰™’ˆ‰–˜ ‰’ ˜Œ‰Š‹™–‰—ƌƇǷĽ ˜“ˆ“‰š‰–˜Œ’‹”“——†‰˜“’‡–‰ —‰ ˜Œ‰”–“”“–˜“’“Š›“‘‰’’“™– ›“–Š“–‡‰ ’ˆ‘ ’ ‹‰‘‰’˜

IN 2015, THE RATP GROUP RECRUITED OR INTEGRATED ALMOST 6,000 PEOPLE

That represents 2,500 people at subsidiaries ’ˆƊĺƋƇƇ ˜˜Œ‰” –‰’˜‡“‘” ’ťƉĺƐƇƇ’‰› Œ–‰— ’ˆ ‘“—˜ƌƇƇ”‰“”‰“’‰‘”“‘‰’˜ —™””“–˜‡“’˜– ‡˜—ŦĽŒ‰”‡˜“““’‘“–‰ ˜Œ ’ƎƇƇ”‰“”‰“’‹“š‰–’‘‰’˜Ŀ—™†—ˆ—‰ˆ ENCOURAGING JOB youth contracts. TRANSFERS COMMITMENT TO PEOPLE ’˜Œ‰‹–“™”剑”“‰‰— –‰ ‰’‡“™– ‹‰ˆ˜“˜ ‰ ˆš ’˜ ‹‰“Š“™– WITH DISABILITIES ”“‡‰—˜Œ ˜‰’ †‰˜Œ‰‘˜“‘“š‰†‰˜›‰‰’ occupations and subsidiaries. In 2015, the RATP and its French subsidiaries are ’™‘†‰–“Š” –‰’˜Ŀ‡“‘” ’‰‘”“‰‰— ‡“‘‘˜˜‰ˆ˜“‰‘”“’‹ ’ˆ’˜‰‹– ˜’‹ ›“–’‹ ˜‰š—™†—ˆ –‰—’‡–‰ —‰ˆ people with disabilities, as shown by RATP’s †ƉƌǷĺ›Œ‰˜Œ‰’™‘†‰–“Š”‰“”‰ —‰š‰’˜Œ ‹–‰‰‘‰’˜–‰ ˜’‹˜“˜Œ‰ —‰‡“’ˆ‰ˆ˜“‰’‹’‰‰–’‹—™†—ˆ –—˜–  ‰‘”“‘‰’˜“Š”‰“”‰›˜Œˆ— †˜‰—’ –‰‘ ’‰ˆŒ‹Œ ˜ƈƊƌĽŒ‰—‰Ž“†˜– ’—Š‰–— ‰‡‰‘†‰–ƉƇƈƌĽ˜ ‰’˜–‰ĺ‰šň— Œ‰”˜“ˆ——‰‘’ ˜‰ň—‡™˜™–‰“Š intercity transport subsidiary in the Indre ‰œ‡‰‰’‡‰ ’ˆ‰’–‡Œ“™–‰‘”“‰‰—ň ’ˆŒ‰––‰‹“’“Š– ’‡‰ĺƉƇǷ“Š‰‘”“‰‰— ‡ –‰‰–ˆ‰š‰“”‘‰’˜Ľ have disabilities.

ƝƟ ETHICS UNIT In late 2015, RATP set up an ethics unit, which reports ˜“˜Œ‰Œ –›“‘ ’ ’ˆ—‰ˆ † ˜–‡‰†‰–˜Ľ ˜—˜ ——˜“Œ‰” ‰’—™–‰‡“‘” ’‡‰›˜Œ˜Œ‰ ”–’‡”‰—“Š—‰‡™ –—‘ĺ’‰™˜– ˜ ’ˆ’“’Ŀˆ—‡–‘’ ˜“’’˜Œ‰ ›“–” ‡‰ĺ ’ˆ˜“”–“šˆ‰ —˜ ŠŠ with practical assistance on those ‘ ˜˜‰–—Ľ

Improved training ’˜Œ‰‹–“™”ĺ˜– ’’‹—  ‡“–‰“’‹Ŀ˜‰–‘ˆ–š‰–“Š‘”–“š‰ˆ ›“–Š“–‡‰ĺ”‰–—“’  ’ˆ‰‡“’“‘‡ ”‰–Š“–‘ ’‡‰Ľ˜˜Œ‰” –‰’˜ ‡“‘” ’ĺ˜Œ–‰‰•™ –˜‰–—“Š“™– —˜ ŠŠ˜ ‰” –˜’˜– ’’‹‰ ‡Œ ‰ – ’ˆ˜Œ‰ƉƇƈƌ˜– ’’‹†™ˆ‹‰˜ –‰”–‰—‰’˜‰ˆ †“™˜ƎǷ“Š˜“˜  ‹–“——” –“ĺ’‡™ˆ’‹ƉǷ Š“–’ˆ™‡˜“’˜– ’’‹Ľ Œ‰‹–“™”Œ —  –“™” Œ‰ –“™”’š‰–—˜”–“šˆ‰— ’š‰–—˜ĺ›Œ‡Œ’‡™ˆ‰— ‡–“——Ŀˆ—‡”’ –˜– ’’‹ ˜– ’’‹‡‰’˜–‰‡ ‰ˆ˜Œ‰ ś ’ˆ‘ ’ ‹‰‘‰’˜˜– ’’‹ ʼn ‘”™—Ŋ’“—‰ť‰’‰Ŀ‰˜Ŀ in particular – for all Group  –’‰département). The Group ‰‘”“‰‰—–‰‹ –ˆ‰——“Š‹– ˆ‰ĺ ’š‰–—˜ň— ‘—˜“Š“—˜‰– † ‡‹–“™’ˆ“–Ž“†Ľ ’ƉƇƈƌĺ˜Œ‰ ‡™˜™–‰ ’ˆ—Œ –‰ˆ——ĺ ’š‰–—˜‰œ” ’ˆ‰ˆ˜“’‡™ˆ‰ ’ˆ˜“‰’—™–‰˜Œ ˜“™–˜– ’’‹ ’ ’‡‰‡ ˆ‰‘ĺ “’‹—ˆ‰ ——˜‰‘ˆ‰š‰–—‡“’˜’™  “™–‰–š‡‰ĺ™–‡Œ —’‹ ’ˆ ‘”–“š’‹”‰–Š“–‘ ’‡‰Ľ ™‘ ’‰—“™–‡‰—‡ ˆ‰‘Ľ

ƝƠ A KEY SUPPORTER OF SUSTAINABLE CITIES

Solutions tailored to local needs 72 Saving energy and reducing CO2 emissions 74 Bus2025 programme underway 76 Exemplary practices 78 Inventing the city of tomorrow 80 The COP21 partnership 82 Supporting economic and social progress 84

I  I

1602067_RATP_RA_2015_p70-96_GB.indd 70 02/06/2016 18:52

  ƚŢA KEY SUPPORTER OF SUSTAINABLE CITIES Solutions tailored to local needs

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BUSES FITTED WITH BICYCLE CARRIERS IN THE UNITED STATES

 –‹‰’™‘†‰–“Š†™—‰—–™’’’‹“’˜Œ‰™–† ’ ’‰˜›“–—“Š‰š—™†—ˆ –‡“’ ˆ – ’—˜ –‰‰•™””‰ˆ›˜Œ†‡‡‰‡ ––‰–—ĺ ˜“‰’‡“™– ‹‰”‰“”‰˜“™—‰†‡‡‰—˜“‹‰˜ Š–“‘˜Œ‰–†™——˜“”˜“˜Œ‰–Š’ ˆ‰—˜’ ˜“’Ľ

“DEMANDEZ-NOUS LA VILLE”

™–’‰›†– ’ˆ—‹’ ˜™–‰ĺ ˆ“”˜‰ˆ’ƉƇƈƌĺ positions RATP as an expert in sustainable ˜– š‰ĺŠ“–˜Œ‰†‰’‰Š˜“Š” ——‰’‹‰–—Ľ ˜–‰”–‰—‰’˜— —˜–“’‹‡“‘‘˜‘‰’˜˜Œ ˜ –‰Š‰‡˜—“™–‰ŠŠ“–˜—˜“Œ š‰‘“–‰ ‰‘”“‰‰— š  †‰“’˜Œ‰‹–“™’ˆ˜“Œ‰” ’ˆ—˜‰’˜“‡™—˜“‘‰–—ĽŒ‰Š–—˜‘‰ˆ  ‡ ‘” ‹’™—’‹˜Œ‰’‰›†– ’ˆ—‹’ ˜™–‰ Š“‡™—‰ˆ“’—™—˜ ’ †‰ˆ‰š‰“”‘‰’˜ĺ ’ˆ ‰‘”Œ ——‰ˆ‰œ ‘”‰—“Š“™–‡“‘‘˜‘‰’˜ and innovations in this area.

ƞƙ ‰ȝ‹™–‰ ƍ –‰‹“’  ˆ‰š‰“”‘‰’˜ ‹‰’‡‰— —’‹˜— ’‰˜›“–“Š ‹– ——Ŀ–““˜— branches, RATP Bus2025: inventing carried out the bus of tomorrow an analysis of ‡“‘‘™’˜‰— In the next few years, bus services in Île-de-France ›—‰‰‘ Ž“–‡Œ ’‹‰—’˜Œ‰ –— ˜“‹ ™‹‰ –‰‹“’ĺ’‡™ˆ’‹˜Œ‰’˜–“ˆ™‡˜“’ ‡Œ ’‹‰— “Š˜Œ‰ – ’ˆ –—’‰˜›“–ĺ A systemic approach ’Œ“™—’‹ĺ to travel ‰‘”“‘‰’˜ ˜Œ‰–‰“–‹ ’— ˜“’“Š˜Œ‰–“ ˆ and transport ’‰˜›“– ’ˆ‰’‰–‹˜– ’—˜“’ Public transport is naturally by 2025 and initiatives. RATP’s Bus2025 ‹““ˆŠ“–˜Œ‰‰’š–“’‘‰’˜ĺ identify the ”–“Ž‰‡˜ś ™’‡Œ‰ˆ’ ˜‰ƉƇƈƋ expectations of with the support of Stif – is †™˜—™—˜ ’ †‰˜– š‰‘™—˜†‰ ’‰œ —ť™—˜’ ’ˆ“–˜“–˜ŒŦĺ local residents. ””–“ ‡Œ‰ˆ’ ——˜‰‘‡› ĺ ““– ˆ“ť““– ˆ“”–’‹—Ŧ intended to create a fleet of ‡“š‰–’‹˜Œ‰” ——‰’‹‰–ň—Ž“™–’‰ ’ˆ“–˜Œ –“’ ťŒ –“˜˜‰Ŧ ƋĺƌƇƇ‡‰ ’†™—‰—’C‰Ŀˆ‰Ŀ– ’‡‰ — ›Œ“‰ĺŠ–“‘ˆ““–˜“ˆ““–Ľ –‰”–“‘“˜’‹–ˆ‰Ŀ—Œ –’‹ by 2025. As well as that ˜ĺ›‰ –‰ˆ‰š‰“”’‹˜– š‰ — › “Š†–’‹’‹” ——‰’‹‰–— ˜‰‡Œ’““‹‡  —”‰‡˜ĺ˜Œ‰”–“Ž‰‡˜ ‰‡“——˜‰‘—˜Œ ˜‘ ‰˜‰ —‰– to their bus stops. ’š“š‰—‘ Ž“–Š“–› –ˆĿ““’‹ ˜“‘“š‰†‰˜›‰‰’ ‡“–‰”™†‡ ˆ—‡™——“’— †“™˜Œ“›˜Œ—‘“ˆ‰ ˜– ’—”“–˜’‰˜›“– ’ˆ“˜Œ‰– Mapping the changing of transport can evolve by 2025. ‘“ˆ‰—“Š˜– ’—”“–˜ť–ˆ‰Ŀ—Œ –’‹ĺ travel landscape –“™’ˆƋƇ“‡  ™˜Œ“–˜‰—ĺ ˜ œ—ĺ†‡‡‰—ĺ› ’‹ĺ‰˜‡ĽŦĽ in France ‘ ’’˜Œ‰“™˜‰–—™†™–†—“Š As part of that door-to-door  –—ĺ˜““” –˜’ ›“–’‹‹–“™” approach, in Île-de-France Œ‰‹–“™”— › — “’‘ ’‹˜Œ‰–“ ˆ’‰˜›“––‰ ˆ ›‰Œ š‰’˜‰‹– ˜‰ˆ˜Œ‰³†ň —˜‰’’‹˜“˜Œ‰–‰•™–‰‘‰’˜— Š“–˜Œ‰™”‡“‘’‹’˜–“ˆ™‡˜“’ —‰ŠĿ—‰–š‡‰†‰——˜‰‘ and aspirations of transport “Š – ’ˆ –—œ”–‰——ĺ “’‹—ˆ‰ ’˜““™–Ž“™–’‰” ’’‰–——˜‰‘ authorities, to understand their ˜Šĺ  ’ˆ‰’š–“’‘‰’˜  since 2015. RATP provides its ’‰‰ˆ— ’ˆ‘‰‰˜˜Œ‰‘ — ’ˆ˜“›’” ’’’‹‰œ”‰–˜—Ľ ” ——‰’‹‰–—›˜Œ‡“š‰–‰ˆ†‰ effectively as possible. The urban —™‘‘ –“Š—˜™ˆ‰—› — – ‡—˜Œ ˜Œ š‰˜“˜ ‡ ” ‡˜ ˜– š‰‰•™ ˜“’—‡™––‰’˜†‰’‹ published in 2015 entitled Š“–ƈĺƉƇƇ†‰— ˜ƐƋ—˜ ˜“’—’ ‡Œ ’‹‰ˆ† –‰ˆ™‡˜“’’˜Œ“—‰ “Bus2025 : inventons ensemble C‰Ŀˆ‰Ŀ– ’‡‰Ľ ’‰”˜‰‘†‰–ƉƇƈƌĺ authorities’ financial resources, le bus de demain”ĺ—Œ“›’‹ ˜“”–“‘“˜‰‘™˜‘“ˆ ˜– š‰’ extensions to urban transport Š“™– š‰’™‰—˜“†‰‰œ”“–‰ˆļ Aix-les-Bains, RATP Dev – which ’‰˜›“–— ’ˆ‰ŠŠ“–˜—˜“˜ ‰’˜“ ˜ ’‹’˜“ ‡‡“™’˜˜Œ‰ˆš‰–—˜ ’“›“”‰– ˜‰—˜Œ‰’ˆ‰ ’‰˜›“– ‡‡“™’˜” ——‰’‹‰–—ň’ˆšˆ™  “Š‡“‘‘™’˜‰— ’ˆ˜Œ‰–’‰‰ˆ—Ļ ś ™’‡Œ‰ˆ †‰Œ–‰—‰–š‡‰ needs. In 2015, RATP Dev and ‘ ’‹†™—‰—‘“–‰’˜‰‹– ˜‰ˆ ’š“š’‹˜›“—‰‡™–‰“‡ ˜“’— the Villes de France association ’˜“‡˜‰—Ļ‘‰‰˜’‹˜Œ‰‡Œ ‰’‹‰ ›˜Œ—” ‡‰—Š“– –“™’ˆƌƇ†‰—Ľ ‘ ””‰ˆ˜Œ‰‡Œ ’‹‰—˜Œ ˜ –‰ “Š‡“’’‰‡˜‰ˆ˜– š‰Ļ ’ˆ–‰˜Œ’’‹ ’˜Œ‰’˜‰ˆ˜ ˜‰—ĺ’™‘‰–“™— ˜ ’‹” ‡‰ĺ’“–ˆ‰–˜“‡“‘‰ †™—˜– š‰’˜‰–‘—“Š†“˜Œ‰’‰–‹ ’‰˜›“–—“”‰– ˜‰ˆ†‰š up with innovative solutions. transition and service innovation.

ƞƚ   ƚŢA KEY SUPPORTER OF SUSTAINABLE CITIES  š’‹‰’‰–‹ ’ˆ–‰ˆ™‡’‹ 2‰‘——“’—

               Ľ      ƘƜǷƙƗƙƗĺ     ƙƗǷ  ŀ   ƙƗƗƛĽ         ĺ      Ľ

POWER LIMITERS BEING CO2 EMISSIONS TESTED ON MANCHESTER’S ’ƉƇƇƍĺ› —– ’‡‰ň—Š–—˜˜– ’—”“–˜ TRAM SYSTEM operator to carry out a Bilan Carbone® ™ˆ˜Ľ‰ –‰‡“‘‘˜˜‰ˆ˜“˜ ’‹’˜“ ’˜Œ‰’˜‰ˆ ’‹ˆ“‘ĺ‰˜–“’‰š˜ˆ account our carbon footprint. —‰œ”‰–‘‰’˜’‹›˜Œ ”“›‰–‘˜’‹——˜‰‘ ’ƉƇƈƌ囉‡ ––‰ˆ“™˜‰œ”‰–‘‰’˜— “’˜Œ‰ ’‡Œ‰—˜‰–˜– ‘——˜‰‘˜“–‰‹™ ˜‰˜Œ‰ ›˜Œ–‰’‡Œ‰’š–“’‘‰’˜  ’ˆ‰’‰–‹ ”“›‰–ˆ– ››Œ‰’ ˜– ‘—˜ –˜—™”Ľ ‡“’˜–“ ‹‰’‡ˆ‰‘‰“’ ’‰›‘‰˜Œ“ˆ “Š•™ ’˜Š’‹‹–‰‰’Œ“™—‰‹ —‰‘——“’— ’“–ˆ‰–˜“‘‰ —™–‰˜Œ‰‘” ‡˜“Š A METRO STATION ‹š‰’ ‡˜“’Ľ THAT PROVIDES HEAT TO ITS NEIGHBOURS

‰ –‰’—˜ ’‹ ‹‰“˜Œ‰–‘ Œ‰ ˜”™‘”’ the walls of the new Porte de Clichy and  –‰ˆ‰ ’˜Ŀ™‰’‘‰˜–“—˜ ˜“’—†‰’‹ †™˜’’“–˜Œ‰–’ –—ĽŒ‰——˜‰‘—›–‰‡“š‰– ‰’‰–‹˜Œ ˜—’ ˜™– ”–‰—‰’˜’˜Œ‰‹–“™’ˆĽ ˜ –‰ˆ‰ ’˜Ŀ™‰’ĺ˜Œ ˜‰’‰–‹›’“˜ “’”“›‰–˜Œ‰—˜ ˜“’ň—Œ‰ ˜’‹ ’ˆ –‡“’ˆ˜“’’‹——˜‰‘—†™˜ —“‡“š‰–ƋƇǷ“Š ˜Œ‰Œ‰ ˜’‹–‰•™–‰‘‰’˜—“Š ’‰‹Œ†“™–’‹ †™ˆ’‹‡“’˜ ’’‹ƏƇŒ“‘‰—Ľ

ƞƛ ‰ȝ‹™–‰ ƊƈƋ stations in the C‰Ŀˆ‰Ŀ– ’‡‰’‰˜›“– had been fully converted to ‹Œ˜’‹† the end of 2015. ’ƉƇƈƍĺ ›†‰‡“‘‰ certification in the “Sustainable “–‰‰Ȟ‡‰’˜ ˜Œ‰ȝ–—˜‘ Ž“– materials established †™ˆ’‹Ŋ ’ˆʼn™—˜ ’ †‰ transport ‘ ’ ‹‰‘‰’˜Ŋ‡ ˜‰‹“–‰—Ľ Œ‰’†™’‹’‰›–“’‹—˜“‡ĺ ’‰˜›“–˜“ we always include specifications convert all of its ‹Œ˜’‹˜“Ľ Widespread adoption –‰ ˜’‹˜““›‰’‰–‹ The project of environmentally- ‡“’—™‘”˜“’ ’ˆ‰’‰–‹ involves friendly driving ‰ŠŠ‡‰’‡Ľ‰‹‰’‰– ˜š‰†– ’‹ ——˜‰‘—† —‰ˆ“’Œ‰ ˜”™‘”— –‰” ‡’‹ — ‰Š ‡˜“–’–‰ˆ™‡’‹‰’‰–‹ ‡“’’‰‡˜‰ˆ˜“‹‰“˜Œ‰–‘‡—‰’—“–— ƉƌƇĺƇƇƇ‹Œ˜— “Š˜Œ‰” –‰’˜‡“‘” ’ň— ‡“’—™‘”˜“’ĽŒ‰‘“ˆ‰–’— ˜“’ ’ˆ ’‰ –˜Œ‡“’˜ ‡˜‡““’‹˜™†‰ across an area ƈƋĺƇƇƇ†™—ˆ–š‰–—–‰‡‰š‰ ——˜‰‘ĽŒ‰—˜“– ‹‰ ’ˆ “Šƈ‘“’‘2 “Š–“’‹—˜“‡“’’‰ ’ˆ and will reduce ‰’š–“’‘‰’˜ ĿŠ–‰’ˆˆ–š’‹ ˜Œ–‰‰C‰Ŀˆ‰Ŀ– ’‡‰‘‰˜–“’‰— ‘ ’˜‰’ ’‡‰—ˆ’‹—“’’‰Ɗ ‹Œ˜’‹”“›‰– classes as part of their initial ˜Œ ˜™—‰–‰‹‰’‰– ˜š‰‰‰‡˜–‡  Œ —ƐƇƇ‘ǃ“Š”Œ“˜“š“˜ ‡” ’‰— ‡“’—™‘”˜“’ ’ˆ“’‹“’‹˜– ’’‹Ľ’ ’’™  †– ’‹——˜‰‘——–‰ˆ™‡’‹ ”–“ˆ™‡’‹‰‰‡˜–‡˜“’˜Œ‰––““Šĺ †ƌƇǷĽ ‡“‘”‰˜˜“’‡ ‰ˆʼn1‡“Ŀ‡Œ ‰’‹‰Ŋ ˜– ‡˜“’‰’‰–‹‡“’—™‘”˜“’”‰– ›Œ‰˜Œ‰—˜“– ‹‰ ’ˆ –‰‡“‹’—‰—˜Œ‰†™—–“™˜‰— ’ˆ ” ——‰’‹‰–††‰˜›‰‰’ƉƇǷ ’ˆ ‘ ’˜‰’ ’‡‰—ˆ’‹—“’’‰Ə ‘ ’˜‰’ ’‡‰‡‰’˜–‰—˜Œ ˜ ‡Œ‰š‰ ƌƌǷĽŒ‰ ™˜“‘ ˜“’“Š‘‰˜–“ Š‰ ˜™–‰˜Œ‰–‘ ’—™ ˜“’ĺ ˜Œ‰‹–‰ ˜‰—˜–‰ˆ™‡˜“’—’Š™‰ 2 ’‰Ƌ劓“›’‹“’Š–“‘˜Œ‰ ƈĺƍƇƇ‘ “Š‹–‰‰’–““Šĺ ‡“’—™‘”˜“’Ľ ’˜Œ‰’˜‰ˆ ™˜“‘ ˜“’“Š’‰ƈĺ—Œ“™ˆ ƈƋƋ”Œ“˜“š“˜ ‡” ’‰—ĺ ˜ ˜‰—噐’‹˜“’™˜“™— –‰ˆ™‡‰‰’‰–‹‡“’—™‘”˜“’† ‹‰“˜Œ‰–‘ ——˜‰‘ ’ˆ › ˜‰– “‘” ’‘ ˆ‰‰’š–“’‘‰’˜ Ŀ ‘“–‰˜Œ ’ƈƌǷ‡“‘” –‰ˆ›˜Œ –‰‡‡’‹——˜‰‘Ľ“‘‰‰˜ Š–‰’ˆˆ–š’‹˜—‘ ’”–“Ž‰‡˜ a traditional line. ˜Œ‰—™—˜ ’ †‰†™ˆ’‹” ’ ’ƉƇƈƌĽ ’™–“”‰ĺ“‘” ‹’‰ ›‰ ˆ“”˜‰ˆ’ƉƇƇƐ囉 –‰ —“ ˆ‰˜– ’—”“–˜ˆ™ ‡ˆ™“™–‹‰˜ Lower building ‡“‘‘˜˜‰ˆ˜“–‰ˆ™‡’‹‰’‰–‹ ťŦŒ —‹š‰’˜——˜ ŠŠ energy consumption ‡“’—™‘”˜“’’“™–˜‰–˜ – ’’‡‰’˜š‰˜“ ‡Œ‰š‰‰’‰–‹ †™ˆ’‹—†ƋƇǷ†‰˜›‰‰’ƉƇƇƍ — š’‹—Ľ ‰‘ň™—’ ‰’‰š  ’ˆ ‘”‰‘‰’˜— ’ ‡˜š‰ and 2020. The results of our  “™–—‡ –’˜Œ‰ŒØ’‰Ŀ ‰’‰–‹”‰–Š“–‘ ’‡‰”“‡ˆ™–’‹ ƉƇƈƋ‰’‰–‹ ™ˆ˜ –‰š‰– ”‰—–‰‹“’Œ š‰’˜–“ˆ™‡‰ˆ the renovation or construction ‰’‡“™– ‹’‹Ľ‰–‰ˆ™‡‰ˆ‰’‰–‹ ‰‰‡˜–“’‡‘“’˜“–’‹“ŠŠ™‰ of its tertiary and industrial sites. ‡“’—™‘”˜“’†ƈƐǷ ‡–“——  ‡“’—™‘”˜“’™—’‹’‡ –† –“‘˜Œ‰ˆ‰—‹’”Œ —‰“Š”–“Ž‰‡˜— “™–˜‰–˜ –†™ˆ’‹—†‰˜›‰‰’ —“Š˜› –‰ĺ›Œ‡Œ “›—“’‹“’‹ onwards, we always consider ƉƇƇƋ ’ˆƉƇƈƋĽ™–Œ‰ ˆ“ŠŠ‡‰ ˜‘‰˜ †‰“”˜‘— ˜“’Ľ whether it is appropriate to use —Œ“›‰ˆ˜Œ‰› Š“–› –ˆļ˜Œ‰ –‰’‰› †‰‰’‰–‹‰— ’ˆ‰’‰–‹ ‰’‰–‹Ŀ‰ŠŠ‡‰’˜“š‰–Œ ™“Š˜— –‰‡“š‰–——˜‰‘—ĽŒ‰—˜“– ‹‰ ˜‰‡Œ’‡ ——˜‰‘—› —“’‰“Š ’ˆ‘ ’˜‰’ ’‡‰—ˆ’‹—“’˜– ‘ the reasons why, in April 2015, ’‰—Ɖ ’ˆƊ†Œ š‰‰’‰–‹Ŀ ˜› — › –ˆ‰ˆ“”‰– ˜“’   ‰ŠŠ‡‰’˜š‰’˜ ˜“’ ’ˆŒ‰ ˜’‹ ťŒ‹Œ‰’š–“’‘‰’˜ •™ ˜Ŧ

ƞƜ   ƚŢA KEY SUPPORTER OF SUSTAINABLE CITIES Bus2025 ”–“‹– ‘‘‰™’ˆ‰–› 

ƙƗƙƜĺňƛĺƜƗƗŜ   Ŝ         Ľ       ĺ      ĺ       ƙƗƘƜĽ

˜Œ“™–™—ƉƇƉƌ”–“‹– ‘‘‰ĺ on standard vehicles provided ’‰‰ˆ˜“Œ š‰ “’‹– ’‹‰Ľ we want all of our Île-de-France † –ž –ť” ’Ŧ哐 –—ť“ ’ˆŦ ’‡‰ƈ ™’‰ƉƇƈƌĺ˜Œ‰ƐƇ fleet to consist of clean buses ’ˆ™˜“’‹ťŒ’ Ŧ’” –˜’‰–—Œ” standard buses based at the śƏƇǷ‰‰‡˜–‡ ’ˆƉƇǷ–™’’’‹ ›˜Œ‰˜–‡Œ –‰†™—ť– ’‡‰Ŧĺ Créteil bus station that previously “’†“ ś‘ ’‹ –—“’‰ ’ˆ ˜‰–† ‰™‰žť– ’‡‰Ŧĺ› – ’“’’ ˜™– ‹ —Œ š‰†‰‰’ of the world’s first cities to ‡“’˜’™‰“’˜›““Š˜Œ‰’‰˜›“–ň— –™’’’‹“’†“ Ľ ’ƉƇƈƏĺ ‡Œ‰š‰‰’‰–‹˜– ’—˜“’“’—™‡Œ ‰–“™˜‰—ťƉƈ ’ˆƈƋƎŦĽ˜˜Œ‰ “Š˜Œ‰‡‰’˜–‰ň—ƉƋƇ—˜ ’ˆ –ˆ —‡ ‰ĽŒ‰”–“‹– ‘‘‰ĺ — ‘‰˜‘‰ĺ›‰›˜‰—˜š –“™— and articulated buses will run supported by transport authority –‰‡Œ –‹’‹˜‰‡Œ’““‹‰—ĺ’‡™ˆ’‹ on bioGNV. Stif, will enable us to cut the —“›“š‰–’‹Œ˜‡Œ –‹’‹’†™— ‹–‰‰’Œ“™—‰‹ —‰‘——“’—“Š“™– centres, but also end-of-route †™—’‰˜›“–†ƏƇǷ ’ˆ“™– –‰‡Œ –‹’‹ ’ˆʼn“””“–˜™’—˜‡Ŋ “š‰– ‡ –†“’Š““˜”–’˜†ƌƇǷĽ –‰‡Œ –‹’‹›Œ‰’†™—‰— ––š‰ It fits with Stif’s intention to ˜ˆ‰”“˜—Ľ“‹‰˜Œ‰–›˜Œ˜Œ‰ –‰‘“š‰ˆ‰—‰†™—‰—‰’˜–‰Š–“‘ ’“›‰ˆ‹‰‹ ’‰ˆŠ–“‘“”‰– ˜’‹ ˜Œ‰C‰Ŀˆ‰Ŀ– ’‡‰’‰˜›“–Ľ Š™Ŀ‰‰‡˜–‡Š‰‰˜“’–“™˜‰ƊƋƈ ’‰‡‰‘†‰–ƉƇƈƌĺ˜Œ‰™‰†™—ś in real-life conditions, these ƈƉĿ‘‰˜–‰†™—ˆ‰š‰“”‰ˆ†˜Œ‰ ‰œ”‰–‘‰’˜—›—Œ“›™—Œ“› ““–³‹–“™”ś› —™’š‰‰ˆ — ˜Œ‰š –“™—‘“ˆ‰—”‰–Š“–‘ ’ˆ ” –˜“ŠƉƈĽ ’ƉƇƈƍĺ˜Œ— ˜Œ‰–‘” ‡˜“’‘ ’˜‰’ ’‡‰ ‘“ˆ‰›†‰™—‰ˆ“’“™– ť–‰ †˜“Š‰•™”‘‰’˜ĺ‰’‰–‹ ’‰˜›“–ň—Š–—˜Š™Ŀ‰‰‡˜–‡†™— ‡“’—™‘”˜“’ĺ– ’‹‰ĺ–‰‡Œ –‹’‹ route. The project was selected by ’ˆ‰’‰–‹–‰‡“š‰– ˜Œ‰™–“”‰ ’’“’Š“–˜—‰ ”‰–Š“–‘ ’‡‰ŦĽ‰›‡ ––“™˜ ť‰–“‘——“’–† ’™— —™–š‰—˜“‹ ™‹‰˜Œ‰“”’“’— —˜‰‘Ŧ”–“‹– ‘‘‰ĺ›Œ‡Œ ’ˆ‰œ”‰‡˜ ˜“’—“Š” ——‰’‹‰–—ĺ intends to spur the adoption drivers and local residents. After HYBRID BUSES: “Š‰‰‡˜–‡†™—‰—’ –‹‰‡˜‰—Ľ ˜Œ‰—‰‰œ”‰–‘‰’˜—囉› A TRANSITIONAL SOLUTION ”–‰” –‰˜‰’ˆ‰–”–“‡‰——‰—Š“–†™ Experiments †™—”™–‡Œ —‰—Š–“‘ƉƇƈƎĺ›˜Œ †–ˆ†™—‰— –‰ ’’˜‰–‘‰ˆ ˜‰—˜‰”  –‹‰Ŀ—‡ ‰ˆ‰š‰–‰—Š–“‘ƉƇƈƐĽ †‰˜›‰‰’ˆ‰—‰ ’ˆ‰’š–“’‘‰’˜ ĿŠ–‰’ˆ on two routes buses. In Île-de-France, where we stopped †™’‹ˆ‰—‰†™—‰—’ƉƇƈƌĺ –“™’ˆƈƌƇŒ†–ˆ ’‰‡‰‘†‰–囉—˜ –˜‰ˆ ‘ Ž“– Developing buses were in service at the end of the year,

”–“‹– ‘‘‰“Š˜‰—˜— ’ˆ ˜Œ‰†“ ȣ‰‰˜ ’ˆ›‰ ‘˜“’‡–‰ —‰˜Œ ˜Š‹™–‰˜““š‰– ‰œ”‰–‘‰’˜—“’š –“™—‰‰‡˜–‡ ƌƉƇ†‘ˆĿƉƇƈƍĽ †–ˆ†™—‰—‡“’—™‘‰ ƈƇĿƉƇǷ‰——Š™‰˜Œ ’˜Œ‰ ˜‰—˜‹‰’‰– ˜“’ †™— ’ˆ–‰‡Œ –‹’‹˜‰‡Œ’““‹‰— ’ƉƇƉƌĺƉƇǷ“Š“™–†™—Š‰‰˜ “Š™–“ƍˆ‰—‰†™—‰—ĽŒ‰˜‰‡Œ’““‹ —“ ’–‰ ĿŠ‰“”‰– ˜’‹‡“’ˆ˜“’—Ľ › —“†‰–™’’’‹“’†“ ĺ –‰ˆ™‡‰—’“—‰ ’ˆ” –˜‡‰‰‘——“’—ĺ ˜Œ“™‹Œ ’ƉƇƈƍ ’ˆƉƇƈƎĺ‰œ”‰–‘‰’˜— ‘ ’“’–“™˜‰—›Œ‰–‰†™—‰— ˜Œ‰‡“—˜†‰˜›‰‰’ƌƇǷ ’ˆƍƇǷ‘“–‰Ľ

ƞƝ RATP’S ELECTRIC AND bioGNV BUSES ELECTRIC ƙƗƘƜ BUSES

ƚƛƘ ƘƗƗǷ  ƙƗƘƝ Porte de Clignancourt Charles-de-Gaulle – Étoile ’ƉƇƈƍĺ–“™˜‰ƊƋƈ›†‰˜Œ‰ȝ–—˜ to be served entirely by standard ƙƗƙƜ  ‰‰‡˜–‡†™—‰—śĽ‰ĽƉƊ““–³ ™‰†™—‰—ś‰ ‡Œ‡ ” †‰“Š‡ ––’‹ ƘƗƗǷ ˜‰ —˜ƐƇ” ——‰’‹‰–—Ľ Œ‰Œ š‰ – ’‹‰“ŠƈƏƇ‘ĺ  ŀ and do not need to be FRIENDLY FLEET –‰‡Œ –‹‰ˆˆ™–’‹˜Œ‰–ˆ —‰–š‡‰Ľ  Cŀŀ    ƙƗǷbioGNV BUSES BUS ROUTE ƟƗǷ  EXPERIMENTS ƙƘ Gare Saint-Lazare Stade Charléty – Porte de Gentilly and Ƙƛƞ Église de Pantin Sevran – Avenue Ronsard ‰˜›‰‰’ƉƇƈƌ ’ˆƉƇƈƎĺ these two routes, which are representative of the broad RATP BELLIARD ’‰˜›“–ĺ›˜– —˜ ’ˆ –ˆƈƉĿ‘‰˜–‰ SCHEDULE FOR BUS STATION electric buses provided by several  ƙƗƙƜ  To the North of Paris, this station will carry ”–“ˆ™‡‰–—ť –ž –哐 –— ’ˆ™˜“’‹ĺ “™˜’‹Œ˜Ŀ˜‘‰–‰‡Œ –‹’‹“ŠƉƊ™‰†™—‰— ”™— ‰™‰ž’ƉƇƈƍŦĺ “’‹›˜Œ“˜Œ‰–”–“Ž‰‡˜—ĺ ƙƗƘƜŀƙƗƘƞ –™’’’‹“’˜Œ‰ƊƋƈ–“™˜‰ĺ‰ ‡ŒƈƉ‘‰˜–‰— in real operational conditions. “’‹ĽŒ‰—˜ ˜“’— –‰ ˆ˜Œ‰ˆ‰”“˜ ‰—˜— ’ˆ‰œ”‰–‘‰’˜—“’ ‰œ—˜’‹‰‰‡˜–‡Ŀ†™— Š“–˜Œ‰“’˜‘ –˜–“†™— ’ˆ ’ˆ–‰‡Œ –‹’‹˜‰‡Œ’““‹‰—Ľ – š‰–—‰ ˜‹’“‰—Ŀ‡Œ ˜‘’†™—‰—Ľ

ƙƗƘƞŀƙƗƙƜ Tenders held for the Traverse Batignolles – Bichat widespread roll-out of CRÉTEIL BUS STATION This local route is fully accessible ‰‰‡˜–‡ ’ˆ†“‹ —†™—‰—Ľ ˜“”‰“”‰›˜Œ–‰ˆ™‡‰ˆ‘“†˜ĺ ’‡‰ƈƐƐƐĺ˜Œ——˜ ˜“’Œ —†‰‰’ ’ˆ——‰–š‰ˆ†‰‰‡˜–‡‘’†™—‰— Œ“‘‰˜“ƐƇ†™—‰—–™’’’‹“’ ›˜Œ‡ ” ‡˜“Š™”˜“ƉƇ” ——‰’‹‰–—Ľ ’ ˜™– ‹ —Ľ–“‘ƉƇƈƍĺ˜Œ‰ Œ‰—‰‘’†™—‰—›–‰ˆ™‡‰‰’‰–‹ —˜ ˜“’ň—ƈƋƇ—˜ ’ˆ –ˆ†™—‰—› ‡“’—™‘”˜“’† –“™’ˆƍƇǷ be fuelled with bioGNV. ’ˆ‹–‰‰’Œ“™—‰‹ —‰‘——“’— †“š‰–ƐƇǷĽ

MONTMARTROBUS bioGNV BUSES ARE BASED AT THE CRÉTEIL Œ‰“’˜‘ –˜“†™—–“™˜‰ bioGNV Œ —™—‰ˆ—‘ ‰‰‡˜–‡†™—‰—    ŀŀĺ since 2001, and in late 2015 BUSES AND MAINLY SERVE TOWNS IN THE INNER ’˜–“ˆ™‡‰ˆ’‰›ƌƌĿ—‰ ˜‰–‘ˆ†™—‰— SUBURBS OF PARIS. THE ROUTES CONCERNED ›˜Œ – ’‹‰“Š –“™’ˆƈƉƇ‘Ľ ARE AS FOLLOWS:

ƙƛ ƘƗƚ ƘƗƛ ƘƗƠ ƘƘƞ ƘƟƘ ƙƗƟ ƙƘƞ

ƙƟƘ ƚƗƟ ƚƞƙ ƚƠƚ

ƞƞ   ƚŢA KEY SUPPORTER OF SUSTAINABLE CITIES œ‰‘” – practices

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ANTI-VIBRATION INSULATION UNDER RER LINE A

’ ™ ’ˆ™‹™—˜ƉƇƈƌĺ —” –˜“Š˜Œ‰ ˜– ‡ ’ˆ†  —˜–‰” ‡‰‘‰’˜”–“Ž‰‡˜ĺ anti-vibration insulation was installed under ˜Œ‰˜– ‡’—‰’—˜š‰ –‰ —Ľ ˜‘˜—˜Œ‰ vibration caused when trains pass, which can —“‘‰˜‘‰—†‰Š‰˜†“‡ –‰—ˆ‰’˜—Ľ RECYCLING OLD UNIFORMS A WATER-BORNE Œ‰’›‰’˜–“ˆ™‡‰ˆ’‰›™’Š“–‘—Š“– PROJECT ƉƎĺƇƇƇ“”‰– ˜“’ ‰‘”“‰‰—’˜Œ‰ C‰Ŀˆ‰Ŀ– ’‡‰’‰˜›“–ĺ›‰’˜–“ˆ™‡‰ˆ  —” –˜“Š˜Œ‰”–“Ž‰‡˜˜“‰œ˜‰’ˆ‘‰˜–“ ‡“‘‘™’˜Ŀ† —‰ˆ——˜‰‘Š“–‡“‰‡˜’‹ ’ˆ ’‰ƈƉ˜“™†‰–š‰–—ĺ˜Œ‰”–“œ‘˜ –‰‡“š‰–’‹“ˆ™’Š“–‘—’” –˜’‰–—Œ”›˜Œ “Š˜Œ‰ ’˜Ŀ‰’—‡ ’  “›‰ˆ‘ ˜‰– — ‰‰ —ˆ‰“——“’—ĺ ‡“‘” ’”–“‘“˜’‹ and excavation residues to be transported —“‡ ’˜‰‹– ˜“’˜Œ ˜—” –˜“Š‘‘ ñ— “’› ˜‰–† ‡“’š““Šš‰——‰—˜Œ–“™‹Œ – ’‡‰ĽŒ‰’˜ ˜š‰‡“‰‡˜‰ˆƉƍ˜“’’‰— ˜Œ‰˜™’’‰†‰˜›‰‰’ –‰ˆň™†‰–š‰–— “Š‡“˜Œ’‹ĺ ’ˆƏƎǷ“Š˜Œ‰‘ ˜‰–  ’ˆ˜Œ‰˜ ’—†–ˆ‹‰Ľˆ“’‹˜Œ—冉˜›‰‰’ › —–‰‡“š‰–‰ˆ ’ˆ‡“’š‰–˜‰ˆ’˜“˜‰‘——™‡Œ ƋƇĺƇƇƇ ’ˆƌƇĺƇƇƇ–‰˜™–’Ž“™–’‰—†˜–™‡ as reels of recycled thread and dust cloths. were avoided.

ƞƟ PROTECTING BIODIVERSITY IN URBAN AREAS At RATP’s Paris head office, we have —‰˜™” ƉƇƇ‘2™–† ’ ‹–‡™˜™–‰ showcase in partnership with ‹–“ –—‰‡Œť –—’—˜˜™˜‰ “Š˜‰‡Œ’““‹Š“–Š‰ĺŠ““ˆ ’ˆ ‰’š–“’‘‰’˜ —‡‰’‡‰—ŦĽ‰ –‰ —“‰œ”‰–‘‰’˜’‹›˜Œ‰‡“Ŀ” —˜™–‰ “’” ˜Š“–‘—“’’‰ĺ—“˜Œ ˜ ›‰‡ ’–‰‰——“’‘‰‡Œ ’‡ š‰Œ‡‰— ›Œ‰’‘ ’˜ ’’‹‹–‰‰’—” ‡‰—Ľ

Saving water and other resources “‘ ‰˜Œ‰†‰—˜”“——†‰™—‰ of water resources, the parent ‡“‘” ’–‰™—‰—” –˜“Š˜— In Île-de-France, that plan of Eco-design and —‰‰” ‹‰› ˜‰– ’ˆ™—‰———˜‰‘— continuous improvement ˜“–‰‡‡‰› ˜‰–™—‰ˆŠ“–› —Œ’‹ ‡˜“’›†‰‘“’˜“–‰ˆ™’ˆ‰– process ˜‘“—˜“Š˜—’‰›’ˆ™—˜– —˜‰—Ľ ˜Œ‰’‰›ƉƇƈƍĿƉƇƉƇ‡“’˜– ‡˜›˜Œ Stif. For ten years, RATP has  —Œ’‹Š ‡˜‰—Š“–˜– ‘— ‰—”“’—†‰”™–‡Œ —’‹ĺ operated by RATP Dev’s subsidiary †‰‰’‘”‰‘‰’˜’‹ ‘ Ž“– ‰‡“Ŀˆ‰—‹’ ’ˆ‰’š–“’‘‰’˜  ’ — † ’‡  –‰‰•™””‰ˆ›˜Œ ’š‰—˜‘‰’˜” ’˜“’—˜  ’ˆ ’Š– —˜–™‡˜™–‰‘ ’ ‹‰‘‰’˜ –‰ › ˜‰––‰‡‡’‹——˜‰‘ĽŒ—— ‘”–“š‰š‰’˜ ˜“’——˜‰‘—˜Œ ˜ central to the Group’s practices. also the case at all Île-de-France ‡–‡™ ˜‰ –™’ˆ‰–‹–“™’ˆĽ’ˆ‰– ‡‡“–ˆ’‹ĺ˜Œ‰” –‰’˜‡“‘” ’ ˜– ‘‘ ’˜‰’ ’‡‰—˜‰—˜Œ ˜Œ š‰ ˜Œ ˜” ’ĺƀƐƌ‘“’› ——”‰’˜

Œ — ˆ“”˜‰ˆ‹™ˆ‰’‰— ‡“‘‰’˜““”‰– ˜“’—’‡‰ƉƇƇƎĽ †‰˜›‰‰’ƉƇƇƋ ’ˆƉƇƈƌ ’ˆ Š“–Š ‡˜“–’‹—™—˜ ’ †‰ In South Africa, the Gautrain’s Š™–˜Œ‰–ƀƋƌ‘“’›†‰—”‰’˜

ˆ‰š‰“”‘‰’˜’˜“ ”Œ —‰— ——˜‰‘Š“–› —Œ’‹˜– ’— “›— †‰˜›‰‰’ƉƇƈƍ ’ˆƉƇƉƇĽ “Š”–“Ž‰‡˜—ĽŒ‰’‰›‘ ’˜‰’ ’‡‰ › ˜‰–˜“†‰–‰™—‰ˆŠ“–—œ‘“’˜Œ—Ľ ‰ –‰†–’‹’‹’˜“—‰–š‡‰ —˜‰Š“–˜– ’—“’‘‰˜–“’‰Ɛ In order to preserve our various •™‰˜‰–˜– ’—ś’‡™ˆ’‹˜Œ‰’‰› ‡ ‘‰’˜“—‰–š‡‰’ƉƇƈƌĺ ’ˆ resources, we were also involved  ƇƐ˜– ’—“’’‰ĺ›Œ‡Œ has two retention basins under ’‡–‡™ –‰‡“’“‘ˆ—‡™——“’— –‰ƊĽƌˆ‰‡†‰—•™‰˜‰–˜Œ ’˜Œ‰ ˜Œ‰˜– ‡—ļ ˜˜‘‰—“ŠŒ‰ š ’ƉƇƈƌ劓–‰œ ‘”‰˜ ’‹” –˜ “ˆƍƈ˜– ’—ś ’ˆ‡ ––’‹ rainfall, they control the flow of ’˜Œ‰‡–‡™ –‰‡“’“‘‡“’Š‰–‰’‡‰ “™˜–‰‘‰ˆ ›“–“’˜– ‡—Ľ rainwater into the city’s collection These are two of the ways we are “–‹ ’—‰ˆ†˜Œ‰˜“Š –—Ľ ——˜‰‘Ľ –‰ˆ™‡’‹˜Œ‰’“—‰‡ ™—‰ˆ†“™– Œ‰’‰›ƈƋ‘‰˜–“˜– ’— Action to improve health established Île-de-France rail “–ˆ‰–‰ˆ’ƉƇƈƌ›†‰ƐƌǷ ’‰˜›“–Ľ‰Œ š‰ ˜ –‹‰˜“Š recyclable. The production sites ‰ –‰’‡–‰ —’‹“™–’š‰—˜‘‰’˜ ˆˆ–‰——’‹ ’“—‰† ‡—”“˜— —‰‰‡˜‰ˆ˜“‘ ‰˜Œ‰’‰›™’Š“–‘— ’–‰ˆ™‡’‹’“—‰ ’ˆ”“™˜“’ ’“™–’‰˜›“–†ƉƇƉƇĽ ’“™˜Œ for RATP staff underwent strict –—’‹Š–“‘“™–’ˆ™—˜–  Africa, our subsidiary has ›“–Š“–‡‰Ŀ–‰ ˜‰ˆ ™ˆ˜—Ľ ’ƉƇƈƌĺ activities. In 2015, we adopted ’—˜ ‰ˆ’“—‰Ŀ–‰ˆ™‡’‹› — 10 audits were carried out, and a new plan of action to reduce “’‹—‰’—˜š‰ –‰ —“Š˜Œ‰ one production site was rejected ‰‘”“‰‰—ō‰œ”“—™–‰˜“ express line between as a result. ” –˜‡™ ˜‰‘ ˜˜‰–’˜Œ‰ –Ľ “Œ ’’‰—†™–‹ ’ˆ–‰˜“– Ľ

ƞƠ   ƚŢA KEY SUPPORTER OF SUSTAINABLE CITIES ’š‰’˜’‹ the city “Š˜“‘“––“›

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A STUDENT RESIDENCE THE NEW, SEMI-UNDERGROUND, COMBINED WITH A METRO LAGNY-PYRÉNÉES BUS WORKSHOP STATION

Œ‰‘ ’˜‰’ ’‡‰›“–—Œ“”Š“–‘‰˜–“ Œ‰ ‹’Ŀ–³’³‰—†™——˜ ˜“’’˜Œ‰ƉƇth arrondissement ’‰Ɛĺˆ ˜’‹Š–“‘ƈƐƊƋĺŒ —†‰‰’‰’˜–‰ “Š –—‡ ‘‰’˜“—‰–š‡‰’˜Œ‰—‰‡“’ˆŒ Š“ŠƉƇƈƌĽ –‰†™˜ ’ˆ—’‡‰—™‘‘‰–ƉƇƈƌŒ —†‰‰’ ˜—‡ ” ‡˜Œ —†‰‰’’‡–‰ —‰ˆ†ƍƇǷ ’ˆ˜—’“› —‰–š‡’‹˜Œ‰’‰ň—’‰›˜– ’—ĽŒ‰ ˜Œ‰† —‰Š“–ƈƏƋ†™—‰—Ľ ˜—’“› ‘œ‰ˆĿ™—‰—˜‰ĺ›˜Œ –‡Œ˜‰‡˜™–‰“Š˜Œ‰˜›“’‰›‘ ’˜‰’ ’‡‰ ˜—™””‰–Š““–—‡“’˜ ’’‹ƊƇĺƇƇƇ‘2 of office space. Œ ——’‰‰”’‹›˜Œ˜Œ‰—˜‰ň—’ˆ™—˜–  Œ‰‰œ˜‰’—“’“Š˜Œ‰’‰‹Œ†“™–’‹—‡Œ““ ’ˆ ƍƍĿ” ‡‰ ‡Œ – ‡˜‰–ĺ›Œ‰ —“Œ‰”’‹˜Œ‰‘ ’™–—‰–›†‰‡“‘”‰˜‰ˆ’ƉƇƈƎĽ ˜“’˜‰‹– ˜‰›˜Œ˜Œ‰–™–† ’—‰˜˜’‹ˆ™‰ ˜“Š‰ ˜™–‰——™‡Œ —‹–‰‰’–““Š—Ľ –‰“–‹ ’—’‹˜Œ‰—˜‰ĺ›‰›‰–‰ —“ †‰ ˜“†™ˆ –‰—ˆ‰’‡‰Š“–—˜™ˆ‰’˜— ’ˆ“™’‹ ›“–‰–—‡“‘”–—’‹ƎƏ—˜™ˆ“ ” –˜‘‰’˜— ˜ one end of the plot. JOURDAN-CORENTIN-ISSOIRE: 650 NEW HOMES

Œ‰’›‰’‰‰ˆ‰ˆ˜“‰œ” ’ˆ˜Œ‰“’˜–“™‹‰ †™—‡‰’˜–‰ĺ›‰ˆ‰‡ˆ‰ˆ˜“–‰ˆ‰—‹’˜Œ‰ layout of the plot, which has been a bus ‡‰’˜–‰—’‡‰ƈƏƏƋĽ ’ƉƇƈƌ囓–—˜ –˜‰ˆ“’ ˜™–’’‹˜Œ‰”“˜’˜“ ‹‰’™’‰™–† ’ district, in which industrial activity and “ŠŠ‡‰—‡“Ŀ‰œ—˜›˜Œ‘“–‰˜Œ ’ ƍƌƇ—˜™ˆ‰’˜ĺ—“‡ Œ“™—’‹ ’ˆ”–š ˜‰ Œ“‘‰—ĺ”™†‡ ‘‰’˜‰— ’ˆ —Œ“”Ľ

ƟƗ ‰ȝ‹™–‰ ƊĺƉƇƇ ’‰›Œ“‘‰— in Île-de-France ƉƇƉƋĺ˜Œ‰ ‹–“™”› †™ˆ‘“–‰˜Œ ’ ƊĺƉƇƇŒ“‘‰—ĺ ’‡™ˆ’‹“š‰– 2,100 social Œ“™—’‹™’˜—ĺ ‡–“——‰‹Œ˜ ˜Œ‰—˜–‰‰˜ĺ‹Œ˜›‰— –‰†‰’‹ sites in Paris ’—˜ ‰ˆ’ ƊĺƌƇƇ‘2 central and nine in the ‹ –ˆ‰’“’˜“”“Š˜Œ‰ˆ‰”“˜ĽŒ‰ suburbs. In ” ’˜“–‰ˆ‰š‰“” ™‹– –ˆň— particular, we ‘ ’˜‰’ ’‡‰›“–—Œ“”Š“–‘‰˜–“ th  ’˜“–‰ˆ‰š‰“” ™‹– –ˆň—‘ ’˜‰’ ’‡‰›“–—Œ“”Š“–‘‰˜–“’‰Ɛťƈƌ arrondissement of Paris). Œ š‰—‹’‰ˆ th ‘‰‘“– ’ˆ™‘ ’‰Ɛťƈƌ arrondissement “Š™’ˆ‰–—˜ ’ˆ’‹ of Paris) extends the urban fabric with the City “Š˜Œ‰ˆ—˜–‡˜†‡–‰ ˜’‹ ’‰› of Paris to create —˜–‰‰˜ ’ˆ› › ’ ”“˜“Š A diverse, civilised city 2,000 new land that is currently closed off. Œ“‘‰—’˜Œ‰ š‰’‹–“›’‹ˆ‰‘ ’ˆŠ“–”™†‡ capital. ƍƌǷ“Š˜Œ‰”“˜ň— –‰ ›†‰ transport and the introduction ‹–‰‰’—” ‡‰Ľ of new buses and trains, we are Two specialist –‰“–‹ ’—’‹“™–Š ‡˜‰— —” –˜ subsidiaries: SEDP “Š–‰ Ŀ‰—˜ ˜‰–‰ˆ‰š‰“”‘‰’˜ ›“–˜Œ ˜—‰‡™–‰—˜Œ‰“’‹Ŀ˜‰–‘ and Logis-Transports future of those facilities while RATP’s real-estate policy is ’˜‰‹– ˜’‹˜Œ‰‘‘“–‰’˜“˜Œ‰– supported by two subsidiaries “‡ —‰˜˜’‹—Ľ˜ ˜‘‰›Œ‰’ Architectural and that have developed expertise in ‘“—˜’ˆ™—˜– Ž“†— –‰“’ environmental quality ‡“’—˜–™‡˜’‹†™ˆ’‹—写˜ —“ ˜Œ‰“™˜—–˜—“Š‡˜‰—囉 –‰ ’›“–’‹›˜Œ–‰—ˆ‰’˜—˜“†–’‹ –‰ˆ‰š‰“”’‹“™–’ˆ™—˜– —˜‰—  ‡Œ–‰ Ŀ‰—˜ ˜‰–‰ˆ‰š‰“”‘‰’˜ ˜Œ‰‘˜“Š‰’˜Œ‰‡“’˜‰œ˜“Š ’ˆ†™ˆ’‹—™”‰–—˜–™‡˜™–‰—˜Œ ˜ ”–“‹– ‘‘‰Š“–‘—” –˜“Š ’ ˜Œ‰–‡˜ ’ˆˆ—˜–‡˜Ľ ’‡™ˆ‰—“‡ ť ˜‰ —˜ƌƇǷŦ ’˜‰‹– ˜‰ˆ” ’’’‹”“‡˜“ ť“‡³˜³ˆň³˜™ˆ‰—‰˜ˆ‰ ’ˆ”–š ˜‰Œ“™—’‹ĺ“ŠŠ‡‰— ’ˆ inject new life into city districts. ˆ³š‰“””‰‘‰’˜” ˜–‘“’ Ŧ ”™†‡ ‘‰’˜‰—’‡™ˆ’‹—‡Œ““— “—˜“Š˜Œ‰ “™–ˆ ’Ŀ“–‰’˜’Ŀ —ň—–‰ Ŀ‰—˜ ˜‰ˆ‰š‰“”‘‰’˜ ——“–‰›“–—Œ“”— ‡“‘” ’ ’ˆ›“–—“’ —˜ ‹‰— and nurseries. In the ZAC des ťƈƋth arrondissement of Paris), “Š †™ˆ’‹ĺ’‡™ˆ’‹ “‡—†™—’‰——” –’ ’˜Ŀ “’›Œ‡Œ›“–†‰‹ ’’ƉƇƈƌĺ ”–‰‘’ –ˆ‰—‹’ĺ ’ˆ ™‰’ĺ˜Œ‰ –‡Œ˜‰‡˜™– ” ’—Š“– ›†‰‡“š‰–‰ˆ›˜Œ ‹–‰‰’–““Šĺ ‘ ’ ‹‰‘‰’˜ĺ—‡Œ‰ˆ™’‹ ’ˆ ˜Œ‰Š™˜™–‰‘ ’˜‰’ ’‡‰›“–—Œ“” ‡–‰ ˜’‹ ƈĽƉĿŒ‰‡˜ –‰‹ –ˆ‰’ project-owner assistance. Š“–‘‰˜–“’‰ƈƋ’‡™ˆ‰˜Œ‰ above the future bus centre. “‹—Ŀ– ’—”“–˜—ĺ˜Œ‰—“‡  ‡“’—˜–™‡˜“’“ŠƈƊƇ—“‡ Œ“™—’‹ Œ‰ –‡Œ˜‰‡˜™– ˆ‰—‹’“Š˜Œ‰ Œ“™—’‹—™†—ˆ –—‰˜™”’ƈƐƌƐ units on its upper floors, which  ‹’Ŀ–³’³‰—†™—‡‰’˜–‰†–’‹— ˜“Œ“™—‰—ŒŠ˜Ŀ›“–‰–—ĺ will help to increase the diversity ’ ˜™– ‹Œ˜’˜“˜Œ‰›“–—Œ“”Ľ —’“› –‰‡“‹’—‰ˆ—“‡ Œ“™—’‹ “Š˜Œ—Š“–‘‰–’ˆ™—˜– ˆ—˜–‡˜Ľ —›‰ — –‹‰›’ˆ“›—Š ‡’‹ specialist in Île-de-France.

ƟƘ   ƚŢA KEY SUPPORTER OF SUSTAINABLE CITIES Œ‰Ɖƈ partnership

   ƙƘ      ƙƗƘƜĽ         ƙƘň  ĺ    Ľ

IN-HOUSE BLOG

“‡“’˜’™‰˜Œ‰Ɖƈˆ‰† ˜‰›˜Œ’ 囉—‰˜™” ’’˜‰–’ †“‹‡ ‰ˆ ʼn‰—囉ŁŊŠ“– “Š“™– ƋƌĺƇƇƇ‰‘”“‰‰—ĽŒ—ˆ—‡™——“’Š“–™‘ “›‰ˆ —˜ ŠŠ˜“Š’ˆ“™˜ †“™˜‡‘ ˜‰ ‡Œ ’‹‰——™‰—劓“›‡“’Š‰–‰’‡‰—ĺˆ—‡“š‰– initiatives adopted by RATP’s various ˆ‰” –˜‘‰’˜—ĺ ’ˆˆ—‡™—— ’ˆ”–“”“—‰ FIRST COMMUNICATION new ideas. CAMPAIGN SEBASTIÃO SALGADO ň—Š–—˜ ˆš‰–˜—’‹‡ ‘” ‹’ś “Demandez-nous la ville” – was launched PHOTO EXHIBITION ˜“‡“’‡ˆ‰›˜ŒƉƈ ’ˆ‹ š‰”– ‡˜‡  ‰œ ‘”‰—“ŠŒ“››‰ –‰›“–’‹‰š‰–ˆ  ‰˜›‰‰’ƉƋ“š‰‘†‰– ’ˆƎ‰‡‰‘†‰–ƉƇƈƌĺ ˜“‡–‰ ˜‰ ‘“–‰—™—˜ ’ †‰‡˜Ľ ƈƉ‘‰˜–“—˜ ˜“’—ˆ—” ‰ˆ —‰‰‡˜“’ —›‰ —˜– ˆ˜“’ ††“ –ˆ ˆš‰–˜—’‹ “Š”Œ“˜“—Š–“‘˜Œ—Š ‘“™—– ž ’ –˜—˜ň— ’‘‰˜–“ ’ˆ”™†‡ –‰ —ĺ Genesis”–“Ž‰‡˜Ľ —›“’ˆ‰–Š™† ‡Ŀ ’ˆĿ›Œ˜‰ ˜Œ‰‡ ‘” ‹’ —“˜““ ‘“–‰ ”Œ“˜“—›‰–‰˜ ‰’“’Œ—˜– š‰— –“™’ˆ˜Œ‰ ’“š‰ ””–“ ‡Œ’‡™ˆ’‹ˆ–‰——’‹ ›“–ˆĺ—Œ“›’‹˜Œ‰”™†‡˜Œ‰†‰ ™˜“Š’ ˜™–‰ Š“™–—˜ ˜“’— ’ˆƉƈ ’ˆ‘ ’‹˜Œ‰‘ › –‰“ŠŒ“›Š– ‹‰˜Œ‰– —Œ™˜˜‰› ˜’‹ –‰ —Ľ world is.

Ɵƙ ‰ȝ‹™–‰ ƈƊ clean bus prototypes ’Ɖ‰‡‰‘†‰–ĺ Š–“‘  –“™’ˆ to coincide with the world. Ɖƈĺ They represent –– ’‹‰ˆ various an exclusive ˜‰‡Œ’““‹‰— presentation “Ț‰–’‹ ’ “ŠƈƊ alternative to ‰’š–“’‘‰’˜ Ŀ diesel. Several friendly bus ‘“ˆ‰—›†‰ prototypes, tested as part ’‡™ˆ’‹—‰š‰–  of the Bus2025 ›“–ˆȝ–—˜—ĺ“’ ”–“‹– ‘‘‰Ľ ˜Œ‰Œ ‘”Ŀˆ‰Ŀ  –—‰—” ’ ˆ‰ in Paris. The prototypes run on electricity, †“‹ —“– A responsible transport Œˆ–“‹‰’ ’ˆ system –‰‘ ˆ‰†ƈƉ ‘ ’™Š ‡˜™–‰–— “’‹—ˆ‰ ’ˆ›˜Œ˜Šň— —™””“–˜ĺ—‰˜™”  –‹‰Ŀ capacity, low-carbon public we put forward our vision of ˜– ’—”“–˜——˜‰‘˜“‡ ––˜Œ‰ sustainable transport connected several tens of thousands ›˜Œ˜Œ‰—‘ –˜‡˜Ľ‰ —“‹“˜ “Š”‰“”‰˜ ’‹” –˜’Ɖƈ Raising public involved in several partnerships •™‡ ’ˆ’‡“‘Š“–˜Ľ—›‰ awareness ˜“”–“‘“˜‰ƉƈĿ–‰ ˜‰ˆ — ’‹“’‰œ˜–  ’ˆ‘‰˜–“ ‡ ‘” ‹’— ’ˆ‰š‰’˜—’“™– —‰–š‡‰—囉ˆ‰”“‰ˆƍƇŒ†–ˆ ň—’‰˜›“–— –‰™—‰ˆ† public areas. They included the †™—‰— ’ˆ ——‹’‰ˆƈƌƇˆ–š‰–— ‘“’—“Š” ——‰’‹‰–—‰š‰–ˆ ĺ ň—’‰›ʼn“š‰˜Œ‰‡‘ ˜‰Ŋ ˜“˜ ‰ˆ‰‰‹ ˜‰—˜“‰“™–‹‰˜ and are an excellent vehicle for ‡ ‘” ‹’ĺ›Œ‡Œ‰’‡“™– ‹‰— ” –Š–“‘˜Œ‰’‰ –‰—˜ ’ˆ – —’‹”™†‡ › –‰’‰——“Š people to use public transport ‘‰˜–“—˜ ˜“’—Ľ™–‰’‹’‰‰–’‹ —™—˜ ’ †‰ˆ‰š‰“”‘‰’˜˜Œ‰‘‰—Ľ ’ˆ˜ ‰”– ‡˜‡ —˜‰”— ˆ‰” –˜‘‰’˜ˆ‰—‹’‰ˆ˜‰‘”“– – — –‰—™˜ĺ›‰›‰–‰ ’‘”“–˜ ’˜ ˜“‡“‘† ˜‡‘ ˜‰‡Œ ’‹‰ĺ †™——˜ ˜“’—‰•™””‰ˆ›˜Œˆ‹˜  ‘‰ˆ™‘Š“–‹‰˜˜’‹ ‡–“——˜Œ‰‰ the 11th“’Š‰–‰’‡‰“Š“™˜Œ —‰–š‡‰—ĺ™—’‹ –“™’ˆƋƇ–‰‡‡‰ˆ Ɖƈ‘‰—— ‹‰—Ľ‰”–’˜‰ˆ ’ˆ ťƈƈŦ›Œ‡Œ› — ˜˜‰’ˆ‰ˆ —Œ””’‹‡“’˜ ’‰–—Ľ˜Œ’ displayed visuals of the †ƌĺƇƇƇ“™’‹”‰“”‰ĺ ’ˆ ˜Œ‰‡“’Š‰–‰’‡‰ž“’‰ĺ‰‰‡˜–‡ ‡“‘‘™’‡ ˜“’‡ ‘” ‹’ the Nés quelque part interactive ‘’†™—‰—ˆ–š‰’†‰‘”“‰‰— ˆ‰—‹’‰ˆ†˜Œ‰Ɖƈ“–‹ ’—‰–— ‰œŒ†˜“’ ’ˆ—Œ“›“–‹ ’—‰ˆ “Š‰š—™†—ˆ –“†‡˜³ ‡–“——ƍƇƇ“‡ ˜“’—’‘‰˜–“ †‹‰’‡‰Š– ’¯ —‰ˆ‰ ‡ ––‰ˆ ‡‡–‰ˆ˜‰ˆ”‰“”‰Š–“‘ ’ˆ”™†‡ –‰ —Ľ ˆ³š‰“””‰‘‰’˜’˜Œ‰ ‰˜˜‰ ƍ ‘˜“‘ˆ’‹Œ˜Ľ–“™’ˆ ” –Ľ’˜Œ‰Œ ‘”—Ŀ1—³‰—ĺ ƊƇ†™—‰—–™’’’‹“’’ ˜™– ‹ — Involvement ƈƇˆ–š‰–—˜““” –˜ were also deployed to carry in numerous partnerships ’ ˆ‰‘“’—˜– ˜“’“Š˜Œ‰““–³ ‰‰‡˜‰ˆ“ŠŠ‡ —˜ ’‹” –˜’ Œ‰‹–“™”” ‰ˆ ”–“Ŀ ‹–“™”ň—”–“˜“˜”‰‰‰‡˜–‡˜– ‘ ˜Œ‰‡‘ ˜‰—™‘‘˜“–‹ ’—‰ˆ ‡˜š‰–“‰’˜Œ‰š –“™—Ɖƈ ‡ ‰ˆʼn™‰˜– ‘Ŋĺ›Œ‡Œ–‰•™–‰— by the City of Paris. round-tables and debates, and no rails or overhead power supply.

Ɵƚ   ƚŢA KEY SUPPORTER OF SUSTAINABLE CITIES ™””“–˜’‹ ‰‡“’“‘‡ and social ”–“‹–‰——

            Ľ           Ľ         Ľ

LILI DANS LE MÉTRO

This educational video released to coincide ›˜Œ˜Œ‰ ™˜™‘’† ‡Ŀ˜“Ŀ—‡Œ““”‰–“ˆ— ‘‰ˆ ˜‡Œˆ–‰’—˜ –˜’‹—‰‡“’ˆ –—‡Œ““ THE 9TH EDITION OF THE who travel by public transport alone. MERCREDIS DU RUGBY

METRO LINE 11: ‡ ‘” ‹’ ˜˜– ‡˜‰ˆƊƇƇ—‰‡“’ˆ –Ŀ—‡Œ““ DRIVING LOCAL ‡Œˆ–‰’Š–“‘”–“–˜‰ˆ™‡ ˜“’ž“’‰— ’C‰Ŀˆ‰Ŀ– ’‡‰ĺ˜“”–“‘“˜‰—“‡ ‡“Œ‰—“’ REDEVELOPMENT on public transport in a fun way.

’ ’™ –ƉƇƈƌĺ—‹’‰ˆ ˜– ’—”“–˜Ŀ –‰ˆ‰š‰“”‘‰’˜‡“’˜– ‡˜›˜Œ˜Šĺ³‹“’C‰Ŀˆ‰Ŀ – ’‡‰ĺ– ’‡‰ň—‡‰’˜– ‹“š‰–’‘‰’˜ ’ˆ˜Œ‰“‡  authorities concerned. It provides for a ‡“‘”–‰Œ‰’—š‰–‰ˆ‰š‰“”‘‰’˜“Š –‰ — –“™’ˆ˜Œ‰ ‰œ˜‰’ˆ‰ˆ’‰ƈƈĺ’‡™ˆ’‹Œ“™—’‹ĺ—Œ“”—ĺ—‰–š‡‰—ĺ ‘‰’˜‰— ’ˆ‹–‰‰’—” ‡‰—Ľ THE JOBS AND INTEGRATION BUS

’ “‡Œ‰Ŀ—™–Ŀ“’ĺ —” –˜“Š ’’˜ ˜š‰ ˆ‰—‹’‰ˆ†‰š ’ˆ˜Œ‰˜“›’ň—Ž“†— ’ˆ ’˜‰‹– ˜“’ˆ‰” –˜‘‰’˜ĺ †™—˜– š‰‰ˆ –“™’ˆ the town’s various districts for two days in “š‰‘†‰–˜“’Š“–‘”‰“”‰ †“™˜›“–Š“–‡‰ ’˜‰‹– ˜“’“””“–˜™’˜‰—Ľ

Ɵƛ ‘“—˜

‰ȝ‹™–‰ ƉƍĺƇƇƇ jobs were created indirectly by RATP’s purchases in 2015, all “’‹˜— ”–“‡™–‰‘‰’˜ ‡Œ ’Ľ™– relations with — –‰ ‹“š‰–’‰ˆ by a charter of best practice, ‡“‘‘˜˜’‹™— to responsible, sustainable Learning how to get relationships around with mobility with our workshops Promoting workforce Workforce integration suppliers as part of The ability to use public transport integration clauses in contracts continuous ‘”–“š‰‘‰’˜ — š˜ ” –˜“Š’˜‰‹– ˜’‹’˜“ The Group has an active policy We also help people access approach. ‡“‘‘™’˜“–Š’ˆ’‹ Ž“†Ľ “Š–‰‡–™˜’‹ ’ˆ˜– ’’‹”‰“”‰ ‰‘”“‘‰’˜†’‡™ˆ’‹ As a result, we have developed Š–“‘˜—“‡ ”“”™ ˜“’—Ľ ›“–Š“–‡‰’˜‰‹– ˜“’‡ ™—‰— ʼn‘“†˜›“–—Œ“”—ŊŠ“–”‰“”‰  ’ˆ—“‘‰“Š˜——™†—ˆ –‰— ’“™–›“–—‡“’˜– ‡˜—Ľ ›Œ“ –‰—“‡ Š– ‹‰“–Œ š‰ –‰‡–™˜“™’‹”‰“”‰›Œ“ˆ“’“˜ “–˜Œ‰‘‰˜–“’‰ƈƋ‰œ˜‰’—“’ĺ “›˜‰– ‡‰š‰—Ľ ’˜Œ‰‘ĺ Œ š‰ †™—ˆ–š’‹‡‰’‡‰ ’ˆ ”–“‹– ‘‘‰˜– ’’‹”‰“”‰ ”‰“”‰‰ –’Œ“›˜“–‰ ˆ‘ ”—ĺ ˜– ’˜Œ‰‘ —†™—ˆ–š‰–—Ľ ˜““”‰– ˜‰˜™’’‰†“–’‹ ™’ˆ‰–—˜ ’ˆ—‹’— ’ˆ‡Œ““—‰˜Œ‰ In 2015, in Île-de-France, over ‘ ‡Œ’‰—› ——‰˜™”’ –‹Œ˜˜‡‰˜Ľ ’ƉƇƈƌĺ ‘“—˜ ƎƇƇ”‰“”‰›˜Œ“™˜‰‘”“‘‰’˜ partnership with the Gustave ƉƇƇ‘“†˜›“–—Œ“”— ˜˜‰’ˆ‰ˆ “–•™ ȝ‡ ˜“’—†‰’‰ȝ˜‰ˆŠ–“‘ ŠŠ‰ ””–‰’˜‡‰˜– ’’‹‡‰’˜–‰ĺ by around 2,000 people were ň—›“–Š“–‡‰’˜‰‹– ˜“’ ˜‰‘”“– –›“–’˜‰‹– ˜“’ “–‹ ’—‰ˆ†‰‘”“‰‰—“Š˜Œ‰ ”“‡˜Œ–“™‹Œ‹“š‰–’‘‰’˜Ŀ ‰’˜‰–”–—‰ĺ“™‹™‰—ĺ  ’ˆ ” –‰’˜‡“‘” ’ĺ ’ˆ –“™’ˆ —™†—ˆ—‰ˆ‰‘”“‘‰’˜—™””“–˜ ˜Œ‰ ’‰“‘‘™’‰–‰‹“’  ƋƇ†  ’ˆ˜Œ‰ ” ’—ť—Ŧ ’ˆš“‡ ˜“’  association of nine towns to “’ˆ ˜“’‹–‡“’˜–‰ň‰œ‡™—“’ ˜– ’’‹‡“’˜– ‡˜—ĽŒ“—‰— the North of Paris. We set up ť ‡‰Ŧ™’ˆ‰– ’“™˜—“™–‡’‹ “›™—˜“˜ ‰“’”‰“”‰›˜Œ Ž“’˜——˜‰‘Š“–‘‰‰˜’‹—— ‹–‰‰‘‰’˜Ľ‰š –‰‘“˜‰‰‘”“‘‰’˜”–“—”‰‡˜— –‰•™–‰‘‰’˜—›˜Œ”‰ ˜‹’“‰—ĺ —™†—ˆ –‰— –‰’“›Œ“ˆ’‹ —” –˜Ŀ˜‘‰ ———˜ ’˜˜– ŠŠ‡ ›Œ‡Œ—›“–’‹“’˜Œ‰—“™˜Œ‰–’ ˜Œ‰—‰›“–—Œ“”— —›‰Ľ ‘ ’ ‹‰–—ĽŒ‰Œ‰”‘”–“š‰ ‰œ˜‰’—“’˜“‘‰˜–“’‰Ƌ’ –—Ľ We have also continued our ‘ ’ ‹‰‘‰’˜“Š” ——‰’‹‰–Š“›— ’ƌ‡˜“†‰–ƉƇƈƌĺĺ ‰ˆ™‡ ˜“’ ‰ŠŠ“–˜—˜“‡Œ ’‹‰ “’” ˜Š“–‘—›Œ‰’˜– ’— ––š‰ ’ˆ“‡³˜³ˆ™ – ’ˆ –——‹’‰ˆ how people with disabilities and ’ˆˆ‰” –˜Š–“‘“™–—˜ ˜“’—Ľ ‡“‘‘˜‘‰’˜‡Œ –˜‰– –‰ˆ™‡‰ˆ‘“†˜ –‰š‰›‰ˆĺvia We also provide active assistance –‰‹ –ˆ’‹ – ’ˆ –—”–“Ž‰‡˜—Ľ —‰–‰—“Š ’‘ ˜‰ˆŠ‘—‡ ‰ˆ ’”™˜˜’‹˜“‹‰˜Œ‰–’ˆšˆ™  ’‰“Š˜Œ‰ ‘——˜“‘ ‰˜ ʼn‡‡‰——†‰‰’—‰‘†‰Ŋ that won ‡ –‰‰–” ’— ’ˆŒ‰”’‹˜Œ‰‘ easier for people currently excluded › –ˆ— ˜Š“™–’˜‰–’ ˜“’ Š‘ ’˜“›“–Ľ Š–“‘˜Œ‰ †“™–‘ –‰˜˜“‹‰˜Ž“†—Ľ festivals in 2015.

ƟƜ   ƚŢA KEY SUPPORTER OF SUSTAINABLE CITIES

Partnering charitable ›˜Œ‘‡–“‡–‰ˆ˜”“’‰‰–ˆ‰ projects to set up a “Business start-up ” ˜Š“–‘Ŋ ˜ ‰’‘‰˜–“ Œ‰‹–“™”“™’ˆ ˜“’ —“ —˜ ˜“’ť“’’‰ƊŦĽŒ‰ ‡“’˜–†™˜‰—˜“˜Œ‰‰‡“’“‘‡ ’ˆ “™’ˆ ˜“’ —“›“–—›˜Œ —“‡ ˆ‰š‰“”‘‰’˜“Š˜Œ‰–‰‹“’— ˜Œ‰ –‡“™–—‡™˜™–‰”–“‹– ‘‘‰ĺ where RATP and its subsidiaries ˜ ’‹” –˜’‡™˜™–  “”‰– ˜‰ĺ—™””“–˜’‹‡Œ –˜‰— ” –˜’‰–—Œ”—˜Œ ˜ ‘˜“†–“ ˆ‰’ ˜Œ ˜›“–˜“”–“‘“˜‰‰•™  public access to culture. In 2015, opportunities, access to culture —” –˜“Š˜Œ ˜”–“‹– ‘‘‰ĺ ’ˆ‰ˆ™‡ ˜“’凓‘‘™’˜ ˜—™””“–˜‰ˆ˜Œ‰–‡Œ‰—˜–‰ˆ‰ relations and outreach projects. Paris’ children’s choir project, Œ‰‰—˜’ ˜“’’˜–ň ˆ‰ ›Œ‡Œ–‰‡–™˜‰ˆ“™’‹‡Œ“–—˜‰–— ”–“‹– ‘‘‰”–“šˆ‰—Š’ ’‡  Š–“‘™†‰–š‰–— ’ˆ ’˜Ŀ support to projects led by Denis in the suburbs of Paris. charities, and in 2015 helped Ƌƌ‡Œ –˜‰—›˜Œ”–“Ž‰‡˜—˜Œ ˜ †‰’‰Š˜‰ˆƈƐĺƇƇƇ”‰“”‰Ľ Œ‰—‰”–“Ž‰‡˜— –‰‘“—˜“Š˜‰’ –™’˜Œ–“™‹Œ—˜–™‡˜™–‰—‡–‰ ˜‰ˆ by the local residents. In 2015, ˜Œ‰“™’ˆ ˜“’ ’ˆ›“–‰ˆ

HORTON’S KIDS IN WASHINGTON DC

In late 2015, to support the launch of the first WORKING WITH SCIENCES-PO ˜– ‘’‰’ —Œ’‹˜“’ĺ˜Œ‰“™’ˆ ˜“’ PARIS IN AFRICA ’ˆ‰š‘‰–‡ —˜ –˜‰ˆ˜“›“–›˜Œ ˜Œ‰ “–˜“’ň— ˆ— ——“‡ ˜“’˜“—™””“–˜ Œ‰“™’ˆ ˜“’Œ ——˜–‰’‹˜Œ‰’‰ˆ˜— —‰‡“’ˆ –—‡Œ““‡Œˆ–‰’š’‹’ˆ‰”–š‰ˆ partnership with Sciences-Po Paris as part ˆ—˜–‡˜— “’‹˜Œ‰˜– ‘’‰ň—–“™˜‰Ľš‰– “Š˜Œ‰™–“”‰ĿŠ–‡ ”–“Ž‰‡˜Ľ ˜Œ —‹– ’˜‰ˆ ‘“’˜Œĺ‰š‘‰–‡ ‰‘”“‰‰—› †™–— –‰—˜“˜Œ–‰‰—˜™ˆ‰’˜—Š–“‘—™†Ŀ Œ – ’ ‡‡“‘” ’‡Œˆ–‰’“’‡™˜™– ĺ–‰‡–‰ ˜“’  Š–‡ ť ‰’  ’ˆ‹‰–Ŧĺ Š˜‰–‹– ’˜’‹ ’ˆ—”“–˜’‹“™˜’‹—Ľ †™–— –‰—’ƉƇƈƋ˜“˜Œ–‰‰—˜™ˆ‰’˜—“Š‹‰– ’ “–‹’ĽŒ‰—˜™ˆ‰’˜—–‰‡‰š‰‘‰’˜“–’‹ Š–“‘‰š‰œ‰‡™˜š‰—Ľ AN ARTISTIC PROJECT TO CELEBRATE THE T8 TRAM LINE’S FIRST BIRTHDAY

‰ – Š˜‰–†–’‹’‹˜Œ‰Ə˜– ‘’‰’˜“—‰–š‡‰ĺ  ’ˆ˜Œ‰“™’ˆ ˜“’›“–‰ˆ›˜Œ˜Œ–‰‰“‡  charities to celebrate that anniversary. They “–‹ ’—‰ˆ ’ –˜—˜‡ ’ˆ‡™˜™– ‰š‰’˜’š“š’‹ ˜– ‘™—‰–— ’ˆ–‰—ˆ‰’˜—’˜Œ‰˜Œ–‰‰˜“›’——‰–š‰ˆ †˜Œ‰’‰ť ’˜Ŀ‰’—卐‰˜ ’‰™—‰ ’ˆ1”’ Ŀ —™–Ŀ‰’‰Ŧĺ’‡™ˆ’‹”–‰” – ˜“’— ’ˆ’š“š‰‘‰’˜ on the day itself.

ƟƝ MOTIVATED SUBSIDIARIES ’˜Œ‰–‰‹“’— ’ˆ‡“™’˜–‰—’›Œ‡Œ˜Œ‰ operate, RATP Dev subsidiaries are often best placed to understand the needs “Š‡“‘‘™’˜‰— ’ˆ‡Œ –˜‰—Ľ‡‡“–ˆ’‹ĺ ˜Œ‰ –‰˜Œ‰ˆ–š’‹Š“–‡‰†‰Œ’ˆ˜Œ‰ Foundation’s initiatives and partnerships. ’‰“™ĺ“™˜Œ “–‰ ĺ˜Œ‰“™’ˆ ˜“’ ›“–‰ˆ›˜Œ˜Œ‰—™†—ˆ –˜Œ ˜“”‰– ˜‰— ‘‰˜–“’‰Ɛ˜“—™””“–˜˜Œ‰ — – ’‹ charity as part of the Les Heures “ˆ –‰—‰š‰’˜Ľ — – ’‹›“–—›˜Œ ”‰“”‰—™ŠŠ‰–’‹Š–“‘”Œ—‡ ĺ‡“‹’˜š‰ĺ ‰‘“˜“’ “–ˆ‰š‰“”‘‰’˜ ˆ— †˜‰—ĺ Œ‰”’‹˜Œ‰‘˜“’˜‰‹– ˜‰’˜“˜Œ‰›“–ˆ “Š›“–Ľ

Strong community focus for the Foundation’s 20th anniversary To celebrate its 20th anniversary, ˜Œ‰“™’ˆ ˜“’‰’‡“™– ‹‰ˆ –“™”

‰‘”“‰‰—˜“‹š‰™”˜Œ‰–—” –‰ ‰ȝ‹™–‰ ˜‘‰˜“Œ‰” –“™’ˆƊƇ‡Œ –˜‰— ƉƈƋ ‰ ˆ’‹‡“‘‘™’˜”–“Ž‰‡˜—Ľ ”–“Ž‰‡˜—ˆ‰š‰–’‹ As a result of the Les Heures “ˆ –‰—’˜ ˜š‰ĺ—“‘‰ ˆ–‰‡˜†‰’‰ȝ˜— ƉƍƇ –“™”‰‘”“‰‰—’– ’‡‰ ˜“ ‘“—˜ ’ˆ †–“ ˆ—‹’‰ˆ™”Š“– ˜“˜  ƉƊĺƇƇƇ”‰“”‰ “ŠƉĺƇƇƇŒ“™–—“Šš“™’˜‰‰–›“–Ľ were supported The event also raised the profile by the RATP ‹–“™”“™’ˆ ˜“’ of the charities involved. in 2015. “–‰‘”“‰‰—ĺ˜Œ‰’˜ ˜š‰‹ š‰ ˜Œ‰‘˜Œ‰“””“–˜™’˜˜“˜ ‰” –˜ in projects of their choice in a way that fits with their schedule. The initiative shows the “™’ˆ ˜“’ň—‰ŠŠ“–˜—˜“‰’‡“™– ‹‰ ˜Œ‰š“™’˜‰‰–›“–ˆ“’‰† –“™” ‰‘”“‰‰—囓–’‹‡“—‰›˜Œ ‡Œ –˜‰— ’ˆ ‡˜’‹ — ‡ ˜ —˜ for charitable action.

Ɵƞ   ƚŢA KEY SUPPORTER OF SUSTAINABLE CITIES

CONDENSED FINANCIAL AND CSR INFORMATION

Consolidated statements of comprehensive income 89 Consolidated balance sheet 90 Consolidated statements “Š‡ —Œȣ“› 91 Workforce, environmental and social information 92

ƟƟ CONSOLIDATED STATEMENTS OF COMPREHENSIVE INCOME

Œ‰ȝ’ ’‡ —˜ ˜‰‘‰’˜— –‰”–‰—‰’˜‰ˆ’˜Œ“™— ’ˆ—“Š‰™–“—Ľ 1 • Income statement

ƚƘŗƘƙŗƙƗƘƜ ƚƘŗƘƙŗƙƗƘƛ ‰š‰’™‰ť“Š›Œ‡Œ–‰š‰’™‰Š–“‘ȝ’ ’‡ ‡“’‡‰——“’ ——‰˜—ƑƘƜƟ‘“’’ƙƗƘƜ ’ˆƑƘƜƝ‘“’’ƙƗƘƛŦ ƜĺƜƜƝĺƚƜƜ ƜĺƙƜƝĺƜƟƠ ˜Œ‰–’‡“‘‰Š–“‘“–ˆ’ – ‡˜š˜‰— ƛƜƟĺƞƘƞ ƜƞƘĺƛƠƟ Revenue ƝĺƗƘƜĺƗƞƙ ƜĺƟƙƟĺƗƟƟ Cost of sales ťƞƜƠĺƙƗƘŦ ťƟƛƗĺƘƞƘŦ ˜Œ‰–”™–‡Œ —‰— ’ˆ‰œ˜‰–’ ‡Œ –‹‰— ťƟƞƜĺƜƙƙŦ ťƟƙƗĺƘƛƞŦ  œ‰—“˜Œ‰–˜Œ ’’‡“‘‰˜ œ ťƙƛƠĺƠƘƝŦ ťƙƚƝĺƚƗƜŦ Payroll costs ťƚĺƘƙƘĺƠƚƜŦ ťƚĺƗƘƠĺƚƝƚŦ ˜Œ‰–“”‰– ˜’‹‰œ”‰’—‰— ťƜƛĺƛƙƞŦ ťƛƠĺƘƠƙŦ EBITDA ƠƜƛĺƗƞƗ ƟƝƙĺƠƘƗ ‰”–‰‡ ˜“’ ’ˆ ‘“–˜— ˜“’ “› ’‡‰ ťƚƞƗĺƠƜƜŦ ťƚƜƘĺƘƝƞŦ Provisions, net ƛĺƞƘƞ ťƚĺƝƠƗŦ Gain on disposal of assets Ƙĺƙƚƚ ťƝĺƜƜƗŦ ’“’“˜Œ‰–‡“’—“ˆ ˜“’—‡“”‰‡Œ ’‹‰— ƚƜĺƚƚƗ ƚĺƛƚƘ ‘” –‘‰’˜ ťƘƞŦ ťƘƛŦ ˜Œ‰–“”‰– ˜’‹’‡“‘‰ť‰œ”‰’—‰—Ŧ Ƙƚ ƙƠƛ ’‡“‘‰Š–“‘‰•™˜Ŀ ‡‡“™’˜‰ˆ‰’˜˜‰— ƛĺƝƘƞ ƘƘĺƗƘƘ Operating income after share of net income from equity-accounted entities ƝƙƠĺƗƗƟ ƜƘƝĺƙƙƝ ’ ’‡ ’‡“‘‰ ƝƗĺƙƛƘ ƠĺƙƗƘ Financial expenses ťƙƚƚĺƟƗƚŦ ťƙƘƝĺƛƙƗŦ ‰˜ȝ’ ’‡ ‰œ”‰’—‰ ťƘƞƚĺƜƝƙŦ ťƙƗƞĺƙƘƠŦ Pre-tax income ƛƜƜĺƛƛƝ ƚƗƠĺƗƗƞ ’‡“‘‰˜ œ ťƠĺƜƠƜŦ ťƝĺƘƜƗŦ Consolidated net income ƛƛƜĺƟƜƗ ƚƗƙĺƟƜƞ Attributable to owners of the company ƛƚƞĺƙƜƚ ƙƠƟĺƘƠƘ ˜˜–†™˜ †‰˜“’“’Ŀ‡“’˜–“’‹’˜‰–‰—˜— ƟĺƜƠƟ ƛĺƝƝƜ

2 • Other comprehensive income ˜Œ‰–˜‰‘—“Š‡“‘”–‰Œ‰’—š‰’‡“‘‰ –‰—Œ“›’’‰˜“Š˜ œĽ

ƚƘŗƘƙŗƙƗƘƜ ƚƘŗƘƙŗƙƗƘƛ Net income ƛƛƜĺƟƜƗ ƚƗƙĺƟƜƞ ’— ’ˆ“——‰—“’–‰‘‰ —™–’‹ š  †‰ĿŠ“–Ŀ— ‰ȝ’ ’‡  ——‰˜— ťƘĺƠƛƟŦ Ɨ Œ ’‹‰’˜Œ‰Š –š ™‰“Š‡ —Œȣ“›Œ‰ˆ‹‰— ƘƚĺƠƞƟ ťƙƘĺƙƜƛŦ “–‰‹’‡™––‰’‡˜– ’— ˜“’ˆȚ‰–‰’‡‰— ƚĺƞƝƝ ƟĺƞƠƛ Œ –‰Š–“‘‰•™˜Ŀ ‡‡“™’˜‰ˆ‰’˜˜‰—“Š‡“‘”–‰Œ‰’—š‰’‡“‘‰˜Œ ˜‘ †‰–‰‡ ——ȝ‰ˆ˜“”–“ȝ˜“–“—— ƙĺƠƟƚ ƛĺƝƝƛ “˜ “˜Œ‰–‡“‘”–‰Œ‰’—š‰’‡“‘‰˜Œ ˜‘ †‰–‰‡ ——ȝ‰ˆ˜“”–“ȝ˜“–“—— ƘƟĺƞƟƗ ťƞĺƞƠƜŦ ‰‘‰ —™–‰‘‰’˜“Šˆ‰ȝ’‰ˆ†‰’‰ȝ˜ †˜ť ——‰˜Ŧ ƟƛĺƗƛƗ ťƘƙƘĺƘƚƗŦ Œ –‰Š–“‘‰•™˜Ŀ ‡‡“™’˜‰ˆ‰’˜˜‰—“Š‡“‘”–‰Œ‰’—š‰’‡“‘‰˜Œ ˜‘ ’“˜†‰–‰‡ ——ȝ‰ˆ˜“”–“ȝ˜“–“—— ťƛƟŦ ťƞƞƜŦ “˜ “˜Œ‰–‡“‘”–‰Œ‰’—š‰’‡“‘‰˜Œ ˜‘ ’“˜†‰–‰‡ ——ȝ‰ˆ˜“”–“ȝ˜“–“—— ƟƚĺƠƠƙ ťƘƙƘĺƠƗƜŦ Income and expense recognised under other components of comprehensive income ƘƗƙĺƞƞƙ ťƘƙƠĺƞƗƗŦ TOTAL COMPREHENSIVE INCOME FOR THE PERIOD ƜƛƟĺƝƙƚ ƘƞƚĺƘƜƞ ˜˜–†™˜ †‰˜““›’‰–—“Š˜Œ‰‡“‘” ’ ƜƚƠĺƘƞƜ ƘƝƜĺƠƛƜ “’Ŀ‡“’˜–“’‹’˜‰–‰—˜— ƠĺƛƛƟ ƞĺƙƘƙ

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CONSOLIDATED BALANCE SHEETS

Assets Equity and liabilities

ƚƘŗƘƙŗƙƗƘƜ ƚƘŗƘƙŗƙƗƘƛ ƚƘŗƘƙŗƙƗƘƜ ƚƘŗƘƙŗƙƗƘƛ  ”˜ —˜“‡ ƛƚƚĺƚƝƞ ƛƚƚĺƚƝƞ Reserve for assets Goodwill ƚƞƗĺƙƙƝ ƙƜƛĺƜƙƗ allocated by the State ƙƜƗĺƞƗƗ ƙƜƗĺƞƗƗ ’˜ ’‹†‰ ——‰˜— ƝƗƟĺƞƜƞ ƝƗƜĺƚƙƚ Reserves ƙĺƜƜƚĺƛƙƙ ƙĺƘƜƜĺƙƗƘ Property, plant and ‰•™”‘‰’˜ ƜĺƛƠƛĺƛƝƞ ƜĺƚƙƚĺƠƠƛ ‰˜ ’‰ˆ‰ –’’‹— ƛƚƞĺƙƜƚ ƙƠƟĺƘƠƘ Equity attributable to owners of the company ƚĺƝƞƛĺƞƛƙ ƚĺƘƚƞĺƛƜƠ •™˜ ‡‡“™’˜‰ˆ’š‰—˜‘‰’˜— ƘƚƞĺƗƗƜ ƘƛƙĺƛƘƟ š  †‰ĿŠ“–Ŀ— ‰ȝ’ ’‡  assets ƚƠĺƘƛƞ ƞĺƠƛƞ “’Ŀ‡“’˜–“’‹’˜‰–‰—˜— ƚƚĺƜƗƝ ƚƚĺƘƠƛ ‰–š ˜š‰ȝ’ ’‡  ’—˜–™‘‰’˜—ś’“’Ŀ‡™––‰’˜ ƙƟƛĺƘƜƚ ƙƞƜĺƝƠƞ Financial concession assets Equity ƚĺƞƗƟĺƙƛƟ ƚĺƘƞƗĺƝƜƚ – non-current ƚĺƠƛƙĺƛƜƗ ƚĺƞƞƘĺƞƝƠ ˜Œ‰–ȝ’ ’‡  ——‰˜— – non-current ƜƘƟĺƜƝƘ ƜƞƟĺƝƛƙ

Deferred tax assets ƚƘĺƗƛƘ ƙƚĺƛƟƟ –“š—“’—Š“–‰‘”“‰‰†‰’‰ȝ˜— ƝƟƘĺƛƠƚ ƞƜƟĺƞƠƝ ˜Œ‰–”–“š—“’—ś’“’Ŀ‡™––‰’˜ ƘƜƟĺƙƟƠ ƘƜƘĺƜƗƜ “ ’— ’ˆ†“––“›’‹— Non-current assets ƘƘĺƛƙƜĺƟƗƞ ƘƗĺƠƟƚĺƞƠƟ – non-current ƜĺƚƠƛĺƞƗƜ ƜĺƗƗƜĺƟƘƚ ‰–š ˜š‰ȝ’ ’‡ ’—˜–™‘‰’˜— – non-current ƛƟĺƝƜƙ ƛƘĺƘƟƠ Inventories ƘƠƟĺƙƘƗ ƘƞƟĺƠƚƛ Deferred tax liabilities ƚƝĺƚƝƙ ƙƟĺƘƝƞ ˜Œ‰–˜– ˆ‰‡–‰ˆ˜“–— ƜƟƝ ƙĺƟƘƗ Trade and other receivables ƠƛƚĺƘƝƟ ƞƞƗĺƟƗƚ

Non-current liabilities ƝĺƚƙƗĺƗƟƞ ƜĺƠƟƟĺƙƟƗ Tax receivables ƘƞĺƘƜƟ Ƙƛĺƛƚƞ

‰–š ˜š‰ȝ’ ’‡  ’—˜–™‘‰’˜—ś‡™––‰’˜ ƟƟĺƚƙƛ ƙƟĺƛƚƝ ˜Œ‰–”–“š—“’—ś‡™––‰’˜ ƝƘĺƞƛƚ ƝƙĺƝƞƟ Financial concession assets – current ƙƞƙĺƜƚƝ ƙƝƠĺƘƜƠ “ ’— ’ˆ†“––“›’‹—ś‡™––‰’˜ ƙĺƙƞƛĺƠƝƜ ƙĺƠƙƛĺƜƘƗ ˜Œ‰–ȝ’ ’‡  ——‰˜— ‰–š ˜š‰ȝ’ ’‡ ’—˜–™‘‰’˜— – current ƛƜƜĺƟƝƠ ƝƠƝĺƝƝƠ – current ƚƘĺƙƟƟ ƙƛĺƛƞƗ Trade payables and related accounts ƙĺƗƛƠĺƝƘƚ ƙĺƗƟƛĺƠƛƠ  —Œ ’ˆ‡ —Œ‰•™š ‰’˜— ƘĺƗƜƘĺƝƟƞ ƘĺƚƘƞĺƜƗƟ ’‡“‘‰˜ œ †˜‰— ƝĺƟƘƜ ƛĺƙƗƛ Current assets ƚĺƗƙƝĺƠƜƙ ƚĺƙƞƜĺƠƛƝ Current liabilities ƛĺƛƙƛĺƛƙƛ ƜĺƘƗƗĺƟƘƘ TOTAL EQUITY TOTAL ASSETS ƘƛĺƛƜƙĺƞƜƠ ƘƛĺƙƜƠĺƞƛƛ AND LIABILITIES ƘƛĺƛƜƙĺƞƜƠ ƘƛĺƙƜƠĺƞƛƛ

ƠƗ CONSOLIDATED STATEMENTS OF CASH FLOW

ƚƘŗƘƙŗƙƗƘƜ ƚƘŗƘƙŗƙƗƘƛ Consolidated net income ƛƛƜĺƟƜƗ ƚƗƙĺƟƝƗ ’‡“‘‰Š–“‘‰•™˜Ŀ ‡‡“™’˜‰ˆ‰’˜˜‰— ťƛĺƝƘƞŦ ťƘƘĺƗƘƘŦ ‰”–‰‡ ˜“’ ’ˆ ‘“–˜— ˜“’ ƚƟƙĺƠƚƘ ƚƠƙĺƗƠƠ ‰”–‰‡ ˜“’ ’ˆ ‘“–˜— ˜“’“Š‡“’‡‰——“’ ——‰˜— ƙƠƞĺƜƝƜ ƚƗƟĺƗƠƟ ’—Š–“‘ ——‰˜ˆ—”“— — ťƞƝĺƟƛƗŦ ƚĺƛƜƚ ˜Œ‰–’“’Ŀ‡ —Œ˜‰‘— Ƙĺƚƚƙ ťƜĺƠƘƞŦ  —Œȣ“›Š–“‘“”‰– ˜“’— Š˜‰–’‰˜ȝ’ ’‡ ‰œ”‰’—‰ ’ˆ˜ œ ƘĺƗƛƝĺƙƙƙ ƠƟƠĺƜƟƚ ˆŽ™—˜‘‰’˜“Š˜ œ‰œ”‰’—‰ť’‡“‘‰Ŧ ƠĺƜƠƜ ƝĺƘƜƗ Œ ’‹‰’›“–’‹‡ ”˜ ‰œ‡™ˆ’‹’š‰—˜‘‰’˜— ’ˆ‹– ’˜— ťƙƚĺƘƛƝŦ ƠƛĺƙƟƙ ’‡“‘‰˜ œ‰—” ˆ ťƘƛĺƜƜƝŦ ťƙƙĺƚƞƘŦ Net cash provided by operating activities ƘĺƗƘƟĺƘƘƜ ƘĺƗƝƞĺƝƛƛ Ț‰‡˜“Š—‡“”‰‡Œ ’‹‰— ťƞƞĺƙƚƛŦ ťƝƟĺƛƜƟŦ ™–‡Œ —‰“Š”–“”‰–˜ĺ” ’˜ĺ‰•™”‘‰’˜ ’ˆ’˜ ’‹†‰ ——‰˜— ťƘĺƘƙƙĺƟƚƠŦ ťƞƞƙĺƘƙƙŦ Purchase of concession assets ťƞƞƞĺƜƠƠŦ ťƟƟƙĺƛƛƘŦ ™–‡Œ —‰“Š“˜Œ‰–ȝ’ ’‡  ——‰˜— ťƙĺƚƠƙŦ Ɨ Œ ’‹‰’“ ’— ’ˆ ˆš ’‡‰—‹– ’˜‰ˆ ťƟĺƞƚƝŦ ťƘƗĺƛƙƙŦ Œ ’‹‰’›“–’‹‡ ”˜ –‰ ˜’‹˜“’š‰—˜‘‰’˜— ’ˆ‡“’‡‰——“’ ——‰˜— ťƚƛĺƞƛƝŦ ƛƝĺƟƠƚ ’š‰—˜‘‰’˜‹– ’˜—–‰‡‰š‰ˆ‰œ‡™ˆ’‹‡“’‡‰——“’ ——‰˜— ƜƗƞĺƞƞƚ ƙƞƞĺƟƙƟ ’š‰—˜‘‰’˜‹– ’˜—–‰‡‰š‰ˆŠ“–‡“’‡‰——“’ ——‰˜— ƚƟƚĺƠƛƞ ƚƛƜĺƜƝƙ Œ ’‹‰’’š‰—˜‘‰’˜‹– ’˜—˜“†‰–‰‡‰š‰ˆ ťƘƛƘĺƘƞƚŦ ťƞĺƘƚƜŦ –“‡‰‰ˆ—Š–“‘ˆ—”“— —“Š”–“”‰–˜ĺ” ’˜‰•™”‘‰’˜ ’ˆ’˜ ’‹†‰ ——‰˜— ƙƟĺƗƠƗ ƘƟƙĺƞƚƝ –“‡‰‰ˆ—Š–“‘ȝ’ ’‡  ——‰˜— ƘĺƜƞƜ šˆ‰’ˆ—–‰‡‰š‰ˆŠ–“‘‰•™˜Ŀ ‡‡“™’˜‰ˆ‰’˜˜‰— ƝĺƠƗƜ ƜĺƟƟƚ Net cash used in investing activities ťƘĺƙƚƝĺƛƚƗŦ ťƟƟƘĺƝƞƜŦ “’Ŀ‡“’˜–“’‹’˜‰–‰—˜—ś—Œ –‰“Š‡Œ ’‹‰—’‡ ”˜  ťƜƠƙŦ ƚƠƝ –“‡‰‰ˆ—Š–“‘——™ ’‡‰“Š†“––“›’‹— ƜƠƞĺƛƛƙ ƙƛƙĺƠƗƛ ‰” ‘‰’˜“Š†“––“›’‹— ťƝƗƘĺƚƛƝŦ ťƜƗƞĺƠƛƛŦ Œ ’‹‰’‡“‘‘‰–‡ ” ”‰– ťƘƗƠĺƠƜƜŦ ƜƚƝĺƝƘƟ Œ ’‹‰’‡ —Œ‡“ ˜‰–  ƘƘƟĺƠƙƙ ťƘƝĺƙƘƟŦ Increase in accrued interest ťƠĺƘƘƠŦ ťƚĺƟƙƞŦ šˆ‰’ˆ—” ˆ˜“’“’Ŀ‡“’˜–“’‹’˜‰–‰—˜— ťƠĺƠƙƝŦ ťƚĺƞƘƟŦ ˜Œ‰–‡ —Œȣ“›Š–“‘ȝ’ ’‡’‹ ‡˜š˜‰— ƛĺƞƘƗ ƠĺƘƞƚ ‰˜‡ —ŒŠ–“‘ȝ’ ’‡’‹ ‡˜š˜‰— ťƠĺƟƝƛŦ ƙƜƞĺƚƟƛ Ț‰‡˜“Š‡Œ ’‹‰—’˜Œ‰‰œ‡Œ ’‹‰– ˜‰ ťƜƛŦ ƛĺƞƛƘ Net change in cash and cash equivalents ťƙƙƟĺƙƚƙŦ ƛƛƟĺƗƠƛ  —Œ ’ˆ‡ —Œ‰•™š ‰’˜— ˜ ’™ –Ƙ ƘĺƙƙƠĺƟƠƠ ƞƟƘĺƟƗƜ  —Œ ’ˆ‡ —Œ‰•™š ‰’˜— ˜‰‡‰‘†‰–ƚƘ ƘĺƗƗƘĺƝƝƞ ƘĺƙƙƠĺƟƠƠ Net change in cash and cash equivalents ťƙƙƟĺƙƚƙŦ ƛƛƟĺƗƠƛ

ƠƘ     

WORKFORCE, ENVIRONMENTAL AND SOCIAL INFORMATION

’˜—˜Œ–ˆ–‰”“–˜’‹‰ –ĺ‹–“™”Œ — ˆŽ™—˜‰ˆ˜—–‰”“–- ’‹ˆ“‘ť“’ˆ“’“š‰–‰‹’ĺ ‡Œ‘“’ˆ˜ˆĺ›Œ‡Œ“”‰– ˜‰’ ˜’‹—‡“”‰Ľ ˜Œ —‡Œ“—‰’˜“’‡™ˆ‰˜Œ‰” –‰’˜‡“‘” ’ ’ˆ “’ˆ“’ ’ˆ˜Œ‰”—“‘ –‰ 剐›’—– š‰’ ’‡Œ‰—˜‰– ’ˆ ƉƋ‰š—™†—ˆ –‰—“”‰– ˜’‹’– ’‡‰ĺ™–“”‰“–‰—‰›Œ‰–‰ Œ‰–‹’ “’ˆ“’‹Œ˜—‰‰’‹“™–ũŪŦĽ ’‡™ˆ’‹˜Œ‰—‰’‰› in the world that are representative of the Group’s core business, —™†—ˆ –‰—‘‰ ’—˜Œ ˜˜Œ‰—‡“”‰’“›‡“š‰–—‰’˜˜‰—–‰”–‰—‰’˜’‹ š‰–—™—ƈƍ’ƉƇƈƋĽŒ‰‡Œ ’‹‰—’’ˆ‡ ˜“–—‡“‘” –‰ˆ›˜Œ”–‰š“™— ƐƋĽƐƊǷ“Š‡“’—“ˆ ˜‰ˆ–‰š‰’™‰ ˜‰‡‰‘†‰–ƊƈĺƉƇƈƌĽ ‰ –—‘ ’–‰ ˜‰˜“˜Œ‰’˜‰‹– ˜“’“Š‰‹Œ˜’‰›—™†—ˆ –‰—ļŠ“™– ’– ’‡‰ť ĺ’‡Œ –‹‰“Š˜Œ‰’‰˜›“–’ ‰’‡‰’’‰—ĺĺ —–‰‹ –ˆ—•™ ˜ ˜š‰’Š“–‘ ˜“’ĺ˜Œ‰ –“™”ˆ‰‡ˆ‰ˆ˜“’‡™ˆ‰  ›Œ‡Œ“”‰– ˜‰—˜Œ‰’‰˜›“–’˜Œ‰“™“‹’‰Ŀ—™–Ŀ‰––‰‹“’ĺ –— “Š˜—ȝ–—˜Ŀ˜‰–—™†—ˆ –‰—ť‰‡˜³ŗ œ“—ĺ œœĺ–“‘“‘³˜–“ĺ ‰––‰–ĺ ’ˆ’˜Œ‰š‰’‰—–‰‹“’Ŧ ’ˆŠ“™–’˜Œ‰’˜‰ˆ ’ˆ“‹—Ŀ– ’—”“–˜—Ŧ’ ˆˆ˜“’˜“‰šĽ

SOCIAL

Total Group headcount Work-related accidents

Parent + relevant subsidiaries ƚƘŗƘƙŗƙƗƘƜ ƚƘŗƘƙŗƙƗƘƛ ƚƘŗƘƙŗƙƗƘƚ ƚƘŗƘƙŗƙƗƘƜ ƚƘŗƘƙŗƙƗƘƛ ƚƘŗƘƙŗƙƗƘƚ ™˜‘‰‰•™š ‰’˜—ťŦ ƜƝĺƞƙƟ ƜƛĺƗƘƛ ƛƠĺƛƝƚ ™‘†‰–“Š“—˜Ŀ˜‘‰›“– ƙĺƞƛƗ ƙĺƞƛƗ ƙĺƝƛƠ Physical headcount ƜƞĺƟƗƘ ƜƛĺƞƠƗ ƜƗĺƗƗƞ accidents

Œ‰–‰”“–˜’‹——˜‰‘‡“š‰–—ƙƛ—™†—ˆ –‰—‡“‘” –‰ˆ›˜ŒƘƝ˜Œ‰”–‰š“™—‰ –ĺi.e.ƠƛĽƠƚǷ ™‘†‰–“Šˆ —‰ š‰ ƘƞƗĺƝƞƙ ƘƜƝĺƝƞƠ ƘƚƛĺƟƜƗ “Š˜Œ‰ –“™”’˜‰–‘—“Š–‰š‰’™‰Ľ ť‡ ‰’ˆ –ˆ —Ŧ ™‘†‰–“ŠŒ“™–—›“–‰ˆ ƟƚĺƛƞƘĺƠƘƛ ƞƠĺƘƠƙĺƞƙƚ ƝƟĺƟƘƟĺƘƝƛ Breakdown by age –‰•™‰’‡ ƚƙĽƟƚ ƚƛĽƝƗ ƚƟĽƛƠ % of physical headcount ƚƘŗƘƙŗƙƗƘƜ ƚƘŗƘƙŗƙƗƘƛ ƚƘŗƘƙŗƙƗƘƚ Severity ƙĽƗƛ ƘĽƠƟ ƘĽƠƝ ’ˆ‰–ƙƝ ƛĽƘƟ ƛĽƛƘ ƞĽƞƚ ƙƝĿƚƜ ƙƞĽƙƚ ƙƞĽƟƜ ƙƞĽƛƘ Training ƚƝĿƛƜ ƚƙĽƛƜ ƚƙĽƜƛ ƚƚĽƞƛ ƙƗƘƜ ƙƗƘƛ ƙƗƘƚ ƛƝĿƜƜ ƙƟĽƟƗ ƙƟĽƠƟ ƙƠĽƙƗ ™‘†‰–“Š˜– ’’‹Œ“™–— ƙĺƜƞƚĺƘƙƙ ƙĺƘƚƘĺƘƘƜ ƙĺƗƞƝĺƚƟƝ ƜƝǹ ƞĽƚƛ ƝĽƙƘ ƛĽƠƙ Gender equality Breakdown by geographical area ƚƘŗƘƙŗƙƗƘƜ ƚƘŗƘƙŗƙƗƘƛ ƚƘŗƘƙŗƙƗƘƚ % of physical headcount ƚƘŗƘƙŗƙƗƘƜ ƚƘŗƘƙŗƙƗƘƛ ƚƘŗƘƙŗƙƗƘƚ –“”“–˜“’“Š›“‘‰’’ ƘƟĽƟƜǷ ƘƠĽƗƟǷ ƘƠĽƜƞǷ France ƟƘĽƝƘ ƟƚĽƚƠ ƠƗĽƠƞ the total physical headcount –“”“–˜“’“Š›“‘‰’ ™–“”‰‰œ‡™ˆ’‹– ’‡‰ ƠĽƗƘ ƞĽƗƗ ƝĽƛƟ ƙƟĽƟƟǷ ƚƗĽƛƙǷ ƚƚĽƙƚǷ ‘“’‹—‰’“–‰œ‰‡™˜š‰— Rest of world ƠĽƚƟ ƠĽƝƘ ƙĽƜƝ ™–“”‰—† —‰ˆ“’ ‹‰“‹– ”Œ‡ ˆ‰ȝ’˜“’ ’ˆ˜Œ‰–‰Š“–‰’‡™ˆ‰—›˜ž‰– ’ˆĽŒ‰’‡–‰ —‰ˆ ”‰–‡‰’˜ ‹‰Š“––‰—˜“Š˜Œ‰›“–ˆ—ˆ™‰˜“˜Œ‰ ˆˆ˜“’“Š‰‹Œ˜‘“–‰’˜‰–’ ˜“’ —™†—ˆ –‰— Disability employment and inclusion ˜“˜Œ‰–‰”“–˜’‹—‡“”‰Ľ France scope ƚƘŗƘƙŗƙƗƘƜ ƚƘŗƘƙŗƙƗƘƛ ƚƘŗƘƙŗƙƗƘƚ Breakdown by gender ™‘†‰–“Š”‰“”‰›˜Œ ƟƟ Ɯƙ ƛƘ disabilities hired % of physical headcount ƚƘŗƘƙŗƙƗƘƜ ƚƘŗƘƙŗƙƗƘƛ ƚƘŗƘƙŗƙƗƘƚ “˜ ’™‘†‰–“Š”‰“”‰ “‘‰’ ƘƟĽƟƜ ƘƠĽƗƟ ƘƠĽƜƞ ƘĺƝƟƜ ƘĺƛƠƚ ƘĺƛƚƠ declared to have a disability ‰’ ƟƘĽƘƜ ƟƗĽƠƙ ƟƗĽƛƚ Œ‰—‰ȝ‹™–‰—“’ ””˜“– ’‡‰ť” –‰’˜‡“‘” ’ ’ˆ–‰’‡Œ—™†—ˆ –‰—’˜Œ‰—‡“”‰ŦĽ

Collective agreements

ƙƗƘƜ ƙƗƘƛ ƙƗƘƚ ™‘†‰–“Š ‹–‰‰‘‰’˜——‹’‰ˆ ƛƠ ƞƠ ƜƠ ˆ™–’‹˜Œ‰‰ –

Ơƙ ENVIRONMENTAL INFORMATION SOCIAL INFORMATION

‰–˜ȝ‰ˆ’ˆ™—˜– —˜‰— Number of direct/indirect jobs

ƚƘŗƘƙŗƙƗƘƜ ƚƘŗƘƙŗƙƗƘƛ ƚƘŗƘƙŗƙƗƘƚ ƙƗƘƜťƘŦ ™‘†‰– ƞƘ ƝƠ ƝƝ –‰‡˜ŗ’ˆ–‰‡˜Ž“†—‡–‰ ˜‰ˆ˜Œ–“™‹Œ ƙƜĺƞƚƟ ”™–‡Œ —’‹ť’š“‡‰ˆ”™–‡Œ —‰—Ŧ Industrial sites with an environmental management system Direct jobs ƘƗĺƟƟƞ

ƚƘŗƘƙŗƙƗƘƜ ƚƘŗƘƙŗƙƗƘƛ ƚƘŗƘƙŗƙƗƘƚ Indirect jobs ƘƛĺƟƜƘ ťƘŦ Œ ’‹‰“Š‘‰˜Œ“ˆ““‹’ƙƗƘƜĽ ™‘†‰– Ɵƛ Ɵƙ ƞƞ Suppliers Stakeholder complaints ƙƗƘƜ ƙƗƘƛ ƙƗƘƚ about noise and vibrations ™‘†‰–“Šťˆ–‰‡˜Ŧ—™””‰–— ƛĺƟƠƠ ƛĺƞƙƛ ƛĺƜƙƛ ƚƘŗƘƙŗƙƗƘƜ ƚƘŗƘƙŗƙƗƘƛ ƚƘŗƘƙŗƙƗƘƚ ˜“˜Œ‰” –‰’˜‡“‘” ’ ™‘†‰– ƞƚƛ Ɲƙƛ ƛƙƝ Proportion of suppliers based Ơƞ ƠƜĽƟ ƠƜĽƟ in France ť’”‰–‡‰’˜ ‹‰Ŧ Persons(1) exposed to noise levels above the maximum limit –“”“–˜“’“Š— ‘“’‹ˆ–‰‡˜ Ɲƞ Ɲƛ ƝƚťƘŦ —”‰‡ȝ‰ˆ†™–“”‰ ’–‰‡˜š‰ƉƇƇƉŗƋƐŗ suppliers ť’”‰–‡‰’˜ ‹‰Ŧ Parent company ƚƘŗƘƙŗƙƗƘƜ ƚƘŗƘƙŗƙƗƘƛ ƚƘŗƘƙŗƙƗƘƚ “˜ ”™–‡Œ —‰—Š–“‘— ƛƜƚ ƚƝƘ ƚƛƚťƘŦ ™‘†‰– ƜƟƚ ƝƙƗ ƞƘƝ ť’‘“’—“Š‰™–“—) ťƘŦ ‰—ˆ‰’˜—‰œ”“—‰ˆ˜“’“—‰‰š‰— †“š‰˜Œ‰‘ œ‘™‘‘˜Ľ ’š“‡‰ˆ”™–‡Œ —‰—Š–“‘— —  proportion of total invoiced purchases ƘƞǷ ƘƝĽƝǷ ƘƛĽƟǷťƘŦ Total water consumption supplied through a public network ťƙƟǷ‰œ‡™ˆ’‹‰’‰–‹ ’ˆ–“’‹ (regardless of use) —˜“‡Ŧ ťƘŦ  ˜  ˆŽ™—˜‰ˆŠ“–‘‰˜Œ“ˆ““‹ ˆ“”˜‰ˆ’ƙƗƘƛĽ ƚƘŗƘƙŗƙƗƘƜ ƚƘŗƘƙŗƙƗƘƛ ƚƘŗƘƙŗƙƗƘƚ ‘ƚ ƘĺƘƟƝĺƘƗƝ ƘĺƙƗƞĺƗƚƛ ƠƙƗĺƜƚƘ Partnerships ƙƗƘƜ ƙƗƘƛ ƙƗƘƚ Total energy consumption ™‘†‰– ƘƗƝ ƘƗƠ ƟƝ ƚƘŗƘƙŗƙƗƘƜ ƚƘŗƘƙŗƙƗƘƛ ƚƘŗƘƙŗƙƗƘƚ ”‡’ˆ‡ ˜“–Ľ ˜“‰ť˜Œ“™— ’ˆ˜“’’‰—“Š“ ƙƠƗĽƞƟ ƙƜƟĽƚƝ ƙƜƝĽƜƜ ‰•™š ‰’˜ŦťƘŦ Projects supported by the Foundation ťƘŦ Ƙ˜“‰ǾƘƘĽƝƚ ŒĽ ƙƗƘƜťƘŦ ƙƗƘƛ ƙƗƘƚ ™‘†‰–“Š”–“Ž‰‡˜— ƙƘƛ ƙƘƛ ƙƚƟ Breakdown of energy consumption by use ™‘†‰–“Š†‰’‰ȝ‡ –‰— ƙƙĺƟƗƞ ƚƚĺƜƝƠ ƝƜĺƗƗƗ In % ƚƘŗƘƙŗƙƗƘƜ ƚƘŗƘƙŗƙƗƘƛ ƚƘŗƘƙŗƙƗƘƚ ťƘŦ ˜ƚƘ‡˜“†‰–ƙƗƘƜĽ Rail traction ƚƛĽƝ ƚƞĽƜ ƚƝĽƞ Bus traction ƛƜĽƛ ƛƗĽƞ ƚƠĽƜ ™ˆ’‹— ƙƗĽƗ ƙƘĽƟ ƙƚĽƟ

Greenhouse gas emissions from buildings

ƚƘŗƘƙŗƙƗƘƜ ƚƘŗƘƙŗƙƗƘƛ ƚƘŗƘƙŗƙƗƘƚ

“’’‰—“Šƙ‰•™š ‰’˜ ƠƠĺƙƛƠĽƞ ƠƙĺƜƞƞ ƠƘĺƝƚƘ

Greenhouse gas emissions from transport services(1)

ƚƘŗƘƙŗƙƗƘƜ ƚƘŗƘƙŗƙƗƘƛ ƚƘŗƘƙŗƙƗƘƚ

“’’‰—“Šƙ‰•™š ‰’˜ ƝƙƚĺƝƝƟ ƜƙƙĺƗƟƘ ƛƟƗĺƟƜƜ ťƘŦ –“™”’ˆ‡ ˜“–ĺ‰œ‡™ˆ’‹˜Œ‰–š ‰–š‡‰ ’ˆ‰˜–“’—™†—ˆ –‰—Ľ

Ơƚ PAPER AND ENVIRONMENTAL CALCULATOR By using Cocoon Offset rather than non-recycled paper, the environmental impact was reduced by:

Source: carbon footprint data evaluated by Labelia Conseil in accordance with the Bilan Carbone® methodology. Calculations are based on a comparison between the recycled paper used versus a virgin fibre paper according to the latest European BREF data (virgin fibre paper) available. Results are obtained according to technical information and subject to modification.

Agissez pour le recyclage des papiers avec la RATP et Ecofolio.

1602067_RATP_RA_2015_p70-96_GB.indd 94 02/06/2016 18:52 GRAPHIC DESIGN AND LAYOUT

PHOTO CREDITS Ÿ ‰ ’Ŀ– ’¯“— ™†“™——’ŗť”ĽƉĺƌĺƈƇĺƈƈĺƈƉĺƈƊĺƉƉĺƉƐĺƊƇĺƊƈĺƊƋĺƊƍĺƋƈĺƋƊĺƋƋĺƋƏĺƋƐĺƌƊĺƌƎĺƍƊĺƍƌĺƎƏĺƏƊŦĽ Ÿ‰’—™˜˜“’ŗť”ĽƍĺƉƉĺƉƊĺƉƋĺƉƏĺƊƉĺƊƊĺƊƍĺƋƇĺƋƈĺƋƉĺƋƊĺƋƌĺƋƍĺƋƎĺƋƏĺƌƋĺƌƐĺƍƇĺƍƍĺƍƏĺƍƐĺƎƉĺƎƊĺƎƋĺƎƏĺƏƇĺƏƉĺƏƋĺƏƌŦĽ Ÿ–™’“ –‹™‰–˜‰ŗť”ĽƎĺƏĺƐĺƈƇĺƈƈĺƈƉĺƈƊĺƉƌĺƉƍĺƊƏĺƋƇĺƋƈĺƋƊĺƋƋĺƋƎĺƋƏĺƌƉĺƌƋĺƌƌĺƌƍĺƍƋĺƍƍĺƍƎĺƍƏĺƎƉĺƎƋĺƎƌĺƎƐĺƏƋŦĽ Ÿ1–‡“™ž³ŗť”ĽƎĺƉƋĺƉƌĺƊƎĺƋƊĺƌƎŦĽ Ÿ‰—‰Œ ‘‰–—ť”ĽƋƎŦĽŸ ‰ ’Ŀ –‡ š–‰ť”ĽƌƋŦĽŸ ‰——‡  –’—Œ ›ť”ĽƎƉŦĽŸ– ’¯“— †™–“’ť”ĽƏƎŦĽŸ“ ‘–‰ť”ĽƋƉŦĽ Ÿ™‰——‰˜“’ŸŒ–—˜ȗ ’˜‰’†‰’ť”ĽƏƈŦĽŸ‰”Œ’‰“™˜ ’˜ť”ĽƌƉŦĽ ™—˜– ˜“’ŗ‘³ž ’‰ Œ ť”ĽƋƉĺƋƊŦś‰šť”ĽƊƇĺƊƈĺƊƉĺƋƎĺƍƊĺƎƉĺƏƍŦĽ

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