SUMMER 20 CUSTOMER SUCCESS 17 REPORT BUSINESS INTELLIGENCE CATEGORY
1 BUSINESS INTELLIGENCE OVERVIEW
If there’s anything your business produces, it’s data, mounds of it! What a waste, right? Well, if you aren’t using a business analytics or marketing intelligence platform to consume, organize, and make predictions with all that big data, it probably is. A business intelligence tool (often called BI) helps you do all that so you can make better decisions for your team and for your future.
The best way to find what business analytics tool works for you is by trying them--just about all of them come with free trials and we could connect you with one of their customer success reps to give you a demo personalized to your needs. Second best way? Read what other companies like yours are saying about how they used each tool.
2 Company Sentiment Score affected by the CUSTOMER SUCCESS following: SCORING METHODOLOGY 1. Number of employees (based on social media and public resources) The FeaturedCustomers.com vendor 2. Vendor momentum based on web traffic sentiment score is based on data from our and search trends customer success content platform, user 3. Employee satisfaction and engagement generated reviews, as well as additional data (based on social network ratings) aggregated from online sources and social media properties. Our ranking engine applies an CUSTOMER SUCCESS AWARDS algorithm to all of the data collected to calculate the overall Vendor Sentiment score. The overall Market Leader (100-85) Vendor Sentiment score is based on 3 parts: Vendor on FeaturedCustomers.
FORMER TOP PER com with substantial customer base Customer Sentiment Score is affected by the & market share. Leaders have the following: highest ratio of customer success content, content quality score, and 1. # of over reviews social media presence relative to 2. # of vendor generated customer success company size. content pieces (case studies, success stories, testimonials, and customer Top Performer (84-80) videos) Vendor on FeatureCustomers.com
LEADER 3. # of user generated reviews (aggregated MARKET with significant market presence and from multiple online sources) resources and enough customer 4. Content quality score generated from all success content to validate their customer success content vision. Top Performers products are 5. Customer satisfaction score generated highly rated by its customers but from all customer success content have not achieved the customer base Number of employees (based on social and scale of a Leader. media and public resources) Rising Star (80-70) Social Sentiment Score is affected by the Vendor on FeatureCustomers. STAR following: R I S I NG com that does not have the market presence of Market Leaders or 1. # of LinkedIn followers Top Performers, but understands 2. # of Twitter followers where the market is going and has 3. # of Facebook likes disruptive technology. Rising Stars 4. Number of employees (based on social have been around long enough to media and public sources) establish momentum and a minimum amount of customer success content along with a growing social presence.
3 ALL VENDORS
4 LEADER MARKET
ABOUT ALTERYX Alteryx is the leader in data blending and advanced analytics software. Alteryx Analytics provides analysts with an intuitive workflow for data blending and advanced analytics that leads to deeper insights in hours, not the weeks typical of traditional approaches. Analysts love the Alteryx analytics platform because Alteryx can deliver deeper insights by seamlessly blending internal, third party, and cloud data, and then analyze it using spatial and predictive drag-and-drop tools. This is all done in a single workflow, with no programming required. More than 700 customers and thousands of data analysts worldwide rely on Alteryx daily.
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Alteryx Analytic Gallery applications run quickly “If someone took Alteryx from me, I would cry. And some in only about two minutes and can even be then after I cried, I would have to go out and buy accessed via a smartphone or other mobile device four or five software programs to be able to do what during a meeting, so that frontline employees can get Alteryx lets me do with just a couple of tools and a information wherever and whenever they need it.” click of a button.” Deanna Sanchez Penny Miller GIS Project Manager, Rent-a-Center Real Estate Coordinator, The Fresh Market
“For Alteryx, the real benefit for us is being able to “With Alteryx, we are able to localize better, price better use datasets that could potentially be into the tens of according to several different rules, like competition, the millions of records and being able to run modules that elasticity of the market, etc. And from that we’ve been able only take maybe a minute or two to run versus taking to gain not only thousands of hours but 2% to 4% in our minutes to hours to potentially days.” bottom line on anything that we’ve reviewed.” Derek Morrell Charles Coleman Manager of Predictive Analytics, Family Dollar Sr. Analyst & Special Projects in Assortment Planning, Home Depot
CUSTOMER SOCIAL COMPANY 94 100 78
TOTAL WEIGHTED SCORE: 91 READ ALL 160 CUSTOMER SUCCESS REVIEWS FROM HAPPY ALTERYX USERS
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ABOUT BIME ANALYTICS BIME Analytics believe that business intelligence is just too hard: too hard to use, too hard to manage, too hard to buy, and too hard to get right. So, They created BIME: an easy yet powerful service to connect to and analyze data in any organization. They are focused on delivering a simple-to-use business intelligence product based on the latest data visualization and ground-breaking cloud computing innovations.
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“We were looking for a tool that would be easy to implement “The BIME software tool that was used proved to and use for our existing data requirements and would deliver be very flexible and effective for data dashboard the flexibility and scalability needed to cope with the ‘known displays.” unknowns’ we knew we would encounter in our BI and management information requirements.” Nasir Zubairi Dan Chiddell Director of Product Marketing, Currency Cloud Director of Strategic Information & Business Applications, BC
“The strength of BIME is, via the online interactive “In addition to the fantastic price we love BIME’s seamless integration front end, online reports are available anywhere, into so many key programs: google docs and the embed codes for easy use on websites. We most appreciate the phenomenal customer anytime. The interface is attractive & user friendly and service. When trying to link so much data across so many different the support is particularly reactive… no need to wait programs, you are bound to run into glitches--but the support team two weeks.” at Bime has always gone above and beyond to help smooth out the glitches and ensure that our data is working for us” Alexis Deudon Angie Francis Data Mining Manager, Mediastay Senior Associate, Nonprofit Finance Fund
CUSTOMER SOCIAL COMPANY 91 3 N/A
TOTAL WEIGHTED SCORE: 69 READ ALL 52 CUSTOMER SUCCESS REVIEWS FROM HAPPY BIME USERS
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ABOUT BIRST Birst is the only enterprise-caliber Business Intelligence platform born in the cloud. Less costly and more agile than Legacy BI and more powerful than Data Discovery, Birst is engineered with an automated data warehouse and rich, visual analytics, to give meaning to data—all types and sizes. Coupled with the agility of the Cloud, Birst gives business teams the ability to solve real problems. Fast. Find out why Gartner named Birst a Challenger in its most recent BI Magic Quadrant and why more than a thousand businesses rely on Birst for their analytic needs.
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“Vertafore recognizes the changing landscape of insurance “The customer service has been stupendous. and is committed to helping agencies and carriers thrive. Everyone at Birst has been very congenial and We are embarking on an analytics journey to enable proactive business decisions, driven by data, which increase professional. I really enjoy the focus on success.” profitability and retention, identify growth opportunities, manage risk and improve customer relationships” Greg Wright Kevin Hodgkins SVP of Agency & Carrier Solution, Vertafore Director of Software Engineering, CBS Interactive)
“This solution changed the focus of our organization. “When we looked at the ease with which various Now, we’re more responsive to our members, and BI solutions allow business users to construct, better able to engage them. We’re forward-looking maintain, and add new sources to a data model, and proactive–and we couldn’t have done it without Birst blew everything else out of the water. It was Birst.” point and click—no complex SQL required.” Betsy Lenahan Monique Herman Chief Marketing Officer, The YMCA VP Business Operations, Jive Software
CUSTOMER SOCIAL COMPANY 89 29 65
TOTAL WEIGHTED SCORE: 68 READ ALL 63 CUSTOMER SUCCESS REVIEWS FROM HAPPY BIRST USERS
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ABOUT BOARD INTERNATIONAL BOARD International is a leading global provider of software for improving business results through better decision making. By unifying Business Intelligence and Corporate Performance Management in a single product, the BOARD Management Intelligence solution enables companies to achieve a shared version of the truth. Since 1994, BOARD has helped over 3,000 organisations improve their business performance by making better decisions. BOARD has a worldwide re-seller network with local partners across the globe.
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“Being responsible for all aspects of planning, “The BOARD toolkit puts the solution in the end- including assortments, stock levels, discounts, prices users hands, taking the pressure away from other and promotions - senior and junior buyers had to departments. The more I discover about the toolkit perform extremely convoluted tasks with a high risk the more I realize I am on a learning curve.” of error, due to the large number of Excel sheets involved and the misalignment of data files produced John Quickenden independently.” Manager BSG, Mitsubishi Electric Stefano Neri Head of Management Information Systems, Champion “Our hotel chain needs detailed management information at the international, regional and hotel “It was the rapid application development and level. Cpmview developed a solution that is easy to flexibility of the product that made BOARD a clear use, very complete and simple to maintain.” winner over the other offerings.” Ben Dallenger Abraham Thomas IT Director, Puma Australia VP Finance & Control, Park Plaza Hotels
CUSTOMER SOCIAL COMPANY 93 66 59
TOTAL WEIGHTED SCORE: 78 READ ALL 124 CUSTOMER SUCCESS REVIEWS FROM HAPPY BOARD USERS
8 FORMER TOP PER
ABOUT CHARTIO Chartio helps businesses analyze and track their critical data. Focused on building an interface for data, the company helps companies make better business decisions through intuitive, real-time business analytics. Customers connect their databases directly to Chartio, to visualize their data in real-time, bypassing the need for data warehousing and avoiding its security pitfalls.
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“The ability to do joins and math across data sources “Chartio allows everyone on the team to track the is very powerful and has enabled us to create a host company’s most important metrics and empowers of new charts.” them to do their own analysis.”
Bjorn Laresen David Kopf Co-Founder, Reddi Co-Founder, Remind
“Chartio saves our team over 30 hours each week, “Our business users like Chartio because they don’t helping to automate routine analysis and enables us need to use SQL and can be self-sufficient.” to spend time gathering deeper insights.”
Kara Robinson Salina Cheung Senior Analyst, Vayner Media Head of Analytics, Gyft
CUSTOMER SOCIAL COMPANY 89 66 100
TOTAL WEIGHTED SCORE: 86 READ ALL 61 CUSTOMER SUCCESS REVIEWS FROM HAPPY CHARTIO USERS
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ABOUT DATAWATCH
Datawatch Corporation (NASDAQ-CM:DWCH) provides visual data discovery software that optimizes any data– regardless of its variety, volume, or velocity–delivering next generation analytics to reveal valuable insights for improving business. Datawatch’s unique ability to integrate structured, unstructured, and semi-structured sources like reports, PDF files and EDI streams with real-time streaming data into visually rich analytic applications allows users to dynamically discover key factors that impact any operational aspect of their business. This ability to perform visual discovery against any data sets Datawatch apart in the big data and visualization markets. Organizations of every size, worldwide use Datawatch products, including 99 of the Fortune 100. Datawatch is headquartered in Chelmsford, Massachusetts with offices in New York, London, Munich, Stockholm, Singapore, Sydney and Manila, and with partners and customers in more than 100 countries worldwide.
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“The ability to simply send data accessed and prepared in Datawatch “Only with Datawatch were we able to prepare, directly to Watson Analytics and Cognos Analytics will enable analyze and distribute the right clinical data at the businesses to quickly select any data source and automatically convert it into structured data for analysis.” right time to enhance the overall patient experience, improve patient safety and meet regulatory compliance requirements.” Marc Altschuller Patricia Hickey VP, IBM Senior Clinical Analyst, Piedmont Healthcare
“Datawatch has very effectively ended our old manual processes of “This new collaboration with Datawatch will drive major business distributing paper reports, storing microfiche, and rekeying data. We efficiencies, but most importantly, will help us to become a Center of Excellence globally for our customers. It’s anticipated that this now have an automated, web-based reporting and analysis system. initiative will form the template for services across other Equifax Datawatch has brought Saker ShopRites into the e-business realm in geographies where the need to extract data from unstructured a short period of time.” sources is also essential.” Jim Connolly Nick Beresford Director of Information Systems, Saker ShopRites Head of Data Operations, Equifax)
CUSTOMER SOCIAL COMPANY 89 73 63
TOTAL WEIGHTED SCORE: 79 READ ALL 47 CUSTOMER SUCCESS REVIEWS FROM HAPPY DATAWATCH USERS
10 LEADER MARKET
ABOUT DOMO Domo is a cloud-based executive management platform that gives users direct, real-time access to all the business information they care about, all in one place. With more than $250 million in funding, Domo is backed by an all-star list of angels and investors including Benchmark, Fidelity Investments, Founders Fund, GGV Capital, Greylock Partners, IVP, salesforce.com, TPG Growth, T. Rowe Price, WPP and Zetta Venture Partners, plus CEOs of the world’s largest SaaS and Internet businesses.
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“Before Domo, we didn’t have anything that would give us a global “Every single marketer in every industry has the comparability across all of our data sources. The way that brands exact same problem. We all have to rationalize how would get information about what digital activity they were doing was from individual agencies, and they might have several agencies. To much money we spend, and we have to show that dive deeper, even for one brand, required a lot of back and forth with it’s contributing to the bottom line. Domo enables us the agency.” to tell that story better.” Ross Moncur Gabie Boko Group Head of Business Analytics, SAB Miller EVP of Marketing, Sage Software
“Domo turns an avalanche of data into information “When I think of Domo, the word that comes to mind that’s digestible and useful. When we have the right is ‘happiness’. It solved a bunch of serious business info, we can make the right choices.” problems we’ve faced as a team and took us from chaos to clarity.”
Guy Fish Shawn Mendel Marketing Manager, H&R Block VP, Telus
CUSTOMER SOCIAL COMPANY 95 80 93
TOTAL WEIGHTED SCORE: 91 READ ALL 149 CUSTOMER SUCCESS REVIEWS FROM HAPPY DOMO USERS
11 FORMER TOP PER
ABOUT DUNDAS Dundas Data Visualization is a world leader in data visualization and dashboard solutions. Its goal is to provide the best possible data visualization software and services to address the growing need for data-driven decisions in modern business. Dundas offers a flexible software solution and professional services that provides comprehensive dashboard consulting, product enhancement and training.
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“Having used other dashboard and reporting “The effectiveness of what we were doing went software’s, Dundas brings a breath of freshness into through the roof. The response was pretty huge.” the analytics domain.”
CH2M Shane Ballman Systems Administrator, Southwest Airlines
“Dundas BI helps the organization to quickly gather “Your people know the power of the software so actionable insight while empowering the admin users well. The consultancy provided the smarts to make to tightly integrate it into the existing infrastructure – sure we presented the right data in the right way.” both visually and through data connectors.”
Christoph Malassa Charles Broeckx Visual Analytics Group Team Lead, Siemens) Corporate Services Manager, Telco Services Australia
CUSTOMER SOCIAL COMPANY 90 59 80
TOTAL WEIGHTED SCORE: 80 READ ALL 34 CUSTOMER SUCCESS REVIEWS FROM HAPPY DUNDAS USERS
12 FORMER TOP PER
ABOUT ENTRINSIK INFORMER Founded in 1984, Entrinsik is an established global software company based in Raleigh, North Carolina. Entrinsik Informer addresses the shrinking time-to-decision required in today’s highly dynamic and competitive markets with its extensible architecture and intuitive user interface that combine to create the most innovative business intelligence and data discovery platform on the market. Informer simplifies the often complex process of accessing, cleansing, blending and analyzing data from multiple disparate sources. No longer do you have to struggle to extract critical insights buried within your data, whether in legacy systems, spreadsheets or in the cloud. With Informer, teams across your entire organization can easily explore and visualize the most relevant datasets; then collaborate to make the best possible business decisions based on the most accurate, up to date information available. With consistently high end user reviews, over 1500 organizations around the world use Entrinsik software every day.
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“Our data is in much better shape than it used to be. I set up “There were a few power users capable of writing scheduled reports once and don’t have to think about it again. When their own queries, but this duty was primarily an IT new functionality is added to Colleague, I figure out what data it’s function.” relying on and see if we need to add a report or criteria in Informer to make sure that data can be counted upon to be accurate.” Kristin Richmond Ben Diel Director of HR Information Systems, Elgin Community College CIS System Administrator, Central Piedmont Community College
“Informer offered us the opportunity to provide “The major inefficiencies were that end-users managers with some self-serve options without required IT to do the work for them; this took hours having to train them on new software by using the away from work that IT could be doing, including Live Excel reports.” creating system customization for the betterment of the institution.” Kathie Ryan Ron Darschewski Training Coordinator, J.W. Terrill Jr. Associate Director of Computer Services, Elmhurst College
CUSTOMER SOCIAL COMPANY 91 56 N/A
TOTAL WEIGHTED SCORE: 82 READ ALL 67 CUSTOMER SUCCESS REVIEWS FROM HAPPY INFORMER USERS
13 FORMER TOP PER
ABOUT GoodData GoodData is an industry leading Insights as a Service provider, pushing beyond traditional BI by guiding users through the use of Collective Learning, much like popular B2C vendors do for recommending movies or next purchases. GoodData’s Insights Network mines the accumulation of the company’s experience, best practices, and the millions of user interactions to propel organizations to analytic maturity and business success.
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“It takes a powerful engine to handle the data “Advanced Analytics is the number one reason our demands of a company of our size. GoodData went customers upgrade.” beyond traditional BI solutions, taking us from zero- to-insight in record time.”
Param Ghangas Sam Boonin Director of Analytics, Discovery Communications VP of Products, Zendesk
“We have very happy business users because we’ve “We wanted more than a BI solution. We wanted to eliminated a barrier to problem-solving.” transform our culture.”
John Schaub Zoltan Toth Director, Internal Information Systems, Hootsuite Data Services Engineer, Prezi
CUSTOMER SOCIAL COMPANY 92 74 68
TOTAL WEIGHTED SCORE: 81 READ ALL 78 CUSTOMER SUCCESS REVIEWS FROM HAPPY GOODDATA USERS
14 FORMER TOP PER
ABOUT iDASHBOARDS Headquartered in Troy, Mich., with customers in more than 40 countries worldwide, iDashboards provides easy-to-use, visually-appealing and cost-effective dashboard software for clients in a wide variety of industries—including higher education, health care, logistics, finance, manufacturing and more. With customizable and flexible dashboard solutions that easily integrate with key data sources, iDashboards clients can quickly and effectively view and analyze their critical performance metrics—ultimately leading to enhanced decision- making capabilities.
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“For the first time ever, we are able to view and share “iDashboards helped Precoat move from manual data real-time data from any of our offices all over the mining and paper reports to a system that allows us to identify best practices from facility to facility and accurately world.” compare performance by plant. Getting this information in real time allows stakeholders to identify negative trends before they have a major effect on the bottom line.” Scott Hasterlik Rick Miller Business System Manager, Emerson Electric VP of Business System, Precoat Metals
“We were instantly a fan of the product and knew we “The capabilities of the software and the different had to have it for our company’s needs.” types of dashboard presentation were what pushed idashboards to the top of our list.”
Brad Newman Dewayne Hayes Special Project Manager, Sunoco Logistics Director of Information Technology, Xpress Global System
CUSTOMER SOCIAL COMPANY 93 69 70
TOTAL WEIGHTED SCORE: 81 READ ALL 119 CUSTOMER SUCCESS REVIEWS FROM HAPPY iDASHBOARDS USERS
15 FORMER TOP PER
ABOUT INFORMATION BUILDERS Information Builders provides solutions for business intelligence (BI), analytics, data integration, and data quality that help drive performance improvements, innovation, and value. Through one set of powerful products, they enable organizations to serve everyone – analysts, non-technical users, even partners, customers, and citizens – with better data and analytics. Information Builders dedication to customer success is unmatched with thousands of organizations relying on them as their trusted partner. Founded in 1975, Information Builders is headquartered in New York, NY, with global offices, and remains one of the largest independent, privately held companies in the industry.
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“We have always had data on actual costs but we “In ten months, WebFOCUS had already paid for weren’t giving it to dealers. Now we can show them itself in terms of time savings, cost savings, and how they compare to other dealers within their increased efficiency. We are saving 50,000 pages of measurement groups for each type of repair.” paper annually.”
Jim Lollar Adam Silber Global Warranty Operations, Forz VP & Project Manager, PNC
“Our broad spectrum of products and services “The initial motivation for acquiring Information Builders’ ensures plant reliability, efficiency, and environmental industry-leading BI solution was to make it easier to performance for our customers’ operating plant access massive databases of information in a versatile, assets.” straightforward way.”
Steve Burke Chantal Berthiaume Project Manager, Siemens Director of Network Optimization, Air Canada
CUSTOMER SOCIAL COMPANY 100 71 69
TOTAL WEIGHTED SCORE: 85 READ ALL 392 CUSTOMER SUCCESS REVIEWS FROM HAPPY INFORMATION BUILDERS USERS
16 FORMER TOP PER
ABOUT INSIGHTSQUARED InsightSquared provides sales performance analytics solutions that help companies accelerate growth and increase go-to-market efficiency. The company provides more than 400 pre-built reports that expose critical sales and demand generation metrics, and it’s recently introduced Slate solution allows sales operations and business intelligence teams to add custom reports to their InsightSquared library. More than 750 fast-growing companies bet their sales performance on InsightSquared.
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“The power of visualizing “big data” is unparalleled. I can get “InsightSquared minimized board reporting time, my arms around both our rep and per unit economics extremely cutting an entire day from the process.” quickly. The sales results tab helped us showcase our bookings trajectory and tell a compelling story to our potential investors when it came time to raise a round of funding.”
Christian Prusia John Eyres VP Worldwide Sales, JAMA Software Managing Director HK, Links Recruitment
“InsightSquared allowed me to visualize this in “InsightSquared was the simplest application that we have plugged into minutes with its dashboard creating tools and new Salesforce in 5 years. The implementation process was seamless and customization features. This year so far we’ve created we were able to analyze data within 24 hours. Navigating within the tool almost 500 new jobs.” itself is very intuitive for admins, sales managers, and sales reps alike. The customer service at InsightSquared is among the best I have seen.”
Adam Price Mandy Febus Director Sales & Marketing Operations Marketing & Advertising, Gilson
CUSTOMER SOCIAL COMPANY 91 74 83
TOTAL WEIGHTED SCORE: 85 READ ALL 90 CUSTOMER SUCCESS REVIEWS FROM HAPPY INSIGHTSQUARED USERS
17 FORMER TOP PER
ABOUT IZENDA Izenda’s business intelligence platform is purpose-built for Independent Software Vendors and Solutions Providers. Their integrated BI platform allows end users to easily access, visualize, and share valuable data and insights in real time. Embedded seamlessly in your application, Izenda delivers BI directly to the people who need it most.
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“There are few web-based reporting tools that are “Our BenefitConnect technology is easy-to-use as simple yet powerful as Izenda. It’s easy to design and intuitive and we needed a reporting platform to reports and dashboards in, and it worked well with match. Izenda fit the bill and both our staff and our our existing technology.” clients couldn’t be happier.”
Sean Pomeroy Steve Lesterson CEO, Visibility Consultant, Willis Towers Watson
“Izenda’s business intelligence solution is a strategic “Demands on today’s healthcare organizations require they complement to our eHCM Suite.” simultaneously meet the needs of auditors, management teams and boards. We’ve met those challenges by embedding Izenda BI into our application. The real power is the ability for everyday users to create their own reports.” David Fiacco Grant Gaudette President and COO, PeopleStrategy COO/CTO, Essette
CUSTOMER SOCIAL COMPANY 89 70 87
TOTAL WEIGHTED SCORE: 84 READ ALL 28 CUSTOMER SUCCESS REVIEWS FROM HAPPY IZENDA USERS
18 LEADER MARKET
ABOUT JASPERSOFT Jaspersoft provides the most flexible, cost effective and widely deployed Business Intelligence (BI) suite in the world, enabling better decision-making through highly interactive reports, dashboards and analytics. By leading in support for cloud, big data, and mobile deployments, Jaspersoft helps its customers deliver on the promise of self-service BI at scale. Leveraging a commercial open source business model and a Community of over 250,000 registered members, Jaspersoft’s open source BI software has been downloaded more than 14.5 million times. Jaspersoft production deployments, in excess of 175,000, power 100,000 data-driven applications spanning 14,000 commercial customers. Jaspersoft is privately held and has locations around the world.
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“We could solve many of our challenges by partnering “It took less time to convert to Jaspersoft than it would with Jaspersoft for a best-in-class BI solution.” have taken to upgrade to the new version of the existing reporting solution. We were even able to refocus some resources to other critical product areas that otherwise would have been dedicated to the analytics component.” Steven Finegan Theresa Van Laeken Senior Product Manager, Agiliance Product Manager, Cincom
“Our client had a very clear vision of the reporting “Low cost was a big factor in choosing Jaspersoft. requirements for the security solution. No other Additionally, we believe the training is highly valuable, and BI solution was able to satisfy those performance taking advantage of it has given us a good foundation on requirements.” how to use the tools.”
Andriy Zabavskyy Mitch Rogge Business Intelligence Lead, Softserve Senior MIS Analyst, WJ Bradley
CUSTOMER SOCIAL COMPANY 93 96 76
TOTAL WEIGHTED SCORE: 89 READ ALL 115 CUSTOMER SUCCESS REVIEWS FROM HAPPY JASPERSOFT USERS
19 FORMER TOP PER
ABOUT JINFONET SOFTWARE Jinfonet Software empowers companies to embed the most sophisticated reports and dashboards into web applications. Through the JReport analytics platform, developers and users gain advanced visualization capabilities with any data source. JReport’s innovative approach to embedding, customization and scalability makes it the ideal choice for OEMs and enterprises. Every day, JReport delivers insights for hundreds of thousands of users at over 10,000 installations worldwide.
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“JReport Ad Hoc Reporting provides a tool in the “With JReport, we can now analyze 911 emergency market that’s well designed, that’s both powerful and transaction data to ensure accuracy and precisely has access to all this data, yet lightweight so you route emergency aid when and where it is needed.” don’t have to go to programming classes.”
Shawn Jenkins Francis Bourgault CEO, BenefitFocus Security Manager, Bell Canada
“We’ve used reporting tools in the past, and in the selection “Having the ability to talk to the [JReport] engineers process, we evaluated the three market leaders. We did a proof actually building and maintaining the software was a of concept, and JReport installed rapidly and delivered quick huge benefit at the time of installation and remains a results. Its Java-based architecture also fits well with our own. It benefit today for troubleshooting.” didn’t take long to figure out JReport was the clear choice.”
Mary Morgan Kevin Payne VP of Operations, EMC Director of Systems Applications, GSA
CUSTOMER SOCIAL COMPANY 96 57 78
TOTAL WEIGHTED SCORE: 82 READ ALL 62 CUSTOMER SUCCESS REVIEWS FROM HAPPY JINFONET USERS
20 LEADER MARKET
ABOUT KLIPFOLIO Trusted and relied upon by the world’s best and brightest organizations, Klipfolio is a leader in the cloud-based business intelligence dashboard market. Klipfolio Dashboard is a cost-effective, flexible solution that integrates with 1000s of data services to create powerful business dashboards. With customers in healthcare, financial services, consumer packaged goods, non-profit, and marketing, Klipfolio is changing the way data is used one dashboard at a time.
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“Deploying Klipfolio is about being able to make “We chose Klipfolio because of how easy it was to better decisions and quickly identifying issues as they integrate with our back-end data, and the ease of happen.” learning the UI in terms of transforming and getting value out of that data.”
Daniel Steel George Kang IT Self Service, Automation Manager, Aviva Chief Revenue Officer, Edmunds.com
“We wanted a BI tool that was quick, affordable, “Klipfolio allows us to create dashboards quickly. In and cost effective. Something that would allow us to some cases it takes just a few minutes. We find that connect to a data source without any help from IT. when we make one dashboard, our users want us to Other tools were very cumbersome. Klipfolio was very make two or three more.” easy-to-use.” Shereen Mohammed Daniel Nielsen Inbound Marketing Specialists, FlightNetwork.com Data Analyst, Ekstra Bladet)
CUSTOMER SOCIAL COMPANY 88 76 96
TOTAL WEIGHTED SCORE: 87 READ ALL 25 CUSTOMER SUCCESS REVIEWS FROM HAPPY KLIPFOLIO USERS
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ABOUT LOGI ANALYTICS
Logi Analytics enables enterprises to raise their corporate IQ by delivering on the promise of analytics everywhere. By providing both a data discovery solution and a business information platform, Logi Analytics helps its customers address a broad range of use cases, enabling employees from the corner office to the factory floor to be more informed, make better decisions and drive corporate performance. With more than 1,200 customers worldwide, Logi Analytics meets the analytics needs of organizations ranging from small businesses to Global 2000 enterprises. The company is headquartered in McLean, Virginia. The company is a privately held, venture-backed firm with investments from Updata Partners, GroTech Ventures, Summit Partners and LLR Partners.
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“Logi Info is so flexible. If you can imagine it, you “When Logi Analytics asserts that their product is can come up with it. Logi has made my team more completely standards-based and easy to integrate, effective and productive.” they are almost understanding the case.”
Tom Kaschak Phil Hargrove Director of Performance Management, CareerBuilder Insurance Technology Advisor, Vertafore
“We were very pleased with the ease of development “Working with Logi has been one of the best vendor and publishing with Logi Info.” experiences I’ve had in a very long time.”
Shane Wade John Pysher Director of IT & Operations, Angie’s List tSenior Director of IT Internal Services, GoDaddy
CUSTOMER SOCIAL COMPANY 92 65 64
TOTAL WEIGHTED SCORE: 78 READ ALL 128 CUSTOMER SUCCESS REVIEWS FROM HAPPY LOGI ANALYTICS USERS
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ABOUT LONGVIEW
Longview is a leading, global provider of enterprise performance optimization solutions that ensure your organization is positioned to make the right decisions, every time, with confidence.
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“Arcplan Enterprise provided the opportunity to “The arcplan solution enabled us to implement an present very complicated data structures in relatively optimized system based on Oracle Essbase. This simple and clear views. The application is always option and the many interfaces available with arcplan available to users, so that they can change or enter were the key factors for our decision to go ahead new data at any time.” with arcplan Enterprise.” Urs Hanselmann Markus Weinmann Project Manager of Corporate Center Controlling, UBS Head of Reporting, Deutsche Telekom)
“We needed to get a planning system in place quickly, “In a dynamic and complex environment like ours, there so we chose Longview because it offered an out-of- is an increasing demand for timely and accurate financial the-box planning module” results. Our Longview application has given us the tools that we need to not only keep up with this demand, but to effectively react to change.” Mike Pantano Antonietta Montisano Sr. Director of Financial Planning & Analysis, 24 Hour Fitness Controller, RSA
CUSTOMER SOCIAL COMPANY 90 43 N/A
TOTAL WEIGHTED SCORE: 78 READ ALL 52 CUSTOMER SUCCESS REVIEWS FROM HAPPY LONGVIEW USERS
23 LEADER MARKET
ABOUT LOOKER Looker is an inventive software company with a modern approach to unlocking the value of business data. Looker’s web-based data discovery platform powers the work of data analysts while fueling (and fulfilling) the business user’s curiosity—creating a discovery-driven culture throughout the customer’s organization. Looker was purpose-built to interact with the next generation of analytic databases, like Amazon Redshift, Amazon RDS, HP Vertica, Greenplum, Teradata Aster, and others. Looker was founded by Lloyd Tabb, Principal Engineer at Netscape and former CTO of LiveOps. Investors in Looker include Redpoint Ventures, First Round Capital, and PivotNorth Capital. The company is based in Santa Cruz, CA. TRUSTED BY:
“With Looker, the people in my organization can “Looker’s open architecture let me build a data explore the data we need more quickly and efficiently platform that we can use to drive, not just report on, than ever before. It’s become an essential piece of our Jet.com’s business.” data architecture.”
Geoff Guerdat Nick Amabile Director Data Engineering, Gilt Director of Business Intelligence, jet.com
“Looker allows data consumers to directly explore “Everything is going to come back to data as we grow your data warehouse, and transforms their queries this business. The power of Looker is you don’t just get a standardized report. It gives you a starting point so you can into dialect-specific SQL. It works incredibly well with drill in and ask questions about what you’re seeing. The Redshift, and it’s 100% cloud delivered.” purpose of the tool is to allow you to keep analyzing, to keep digging, to keep investigating.” Justin Krause Chris Homer Business Intelligence Developer, Asana Co-founder & CTO. Thredup
CUSTOMER SOCIAL COMPANY 90 74 96
TOTAL WEIGHTED SCORE: 88 READ ALL 59 CUSTOMER SUCCESS REVIEWS FROM HAPPY LOOKER USERS
24 FORMER TOP PER
ABOUT MICROSTRATEGY Founded in 1989, MicroStrategy (Nasdaq: MSTR) is a leading worldwide provider of enterprise software platforms. The Company’s mission is to provide enterprise analytics, mobility, and security platforms that are flexible, powerful, scalable, and user-friendly. MicroStrategy and Usher are either trademarks or registered trademarks of MicroStrategy Incorporated in the United States and certain other countries. Other product and company names mentioned herein may be the trademarks respective owners.
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“Dashboarding typically took two weeks to roll “eBay selected MicroStrategy because of its anything out to the individual stakeholders. Through exceptional user scalability and its ability to support Visual Insight and MicroStrategy we have reduced advanced reporting and analysis, MicroStrategy that 20–fold.” also provides excellent query performance with our rapidly growing multi-terabyte data warehouse.” Jeremy Hadley Brad Peterson Senior Manager of BI & Master Data Management, Adobe Chief Information Officer, eBay
“Our General Managers will now have the analytics they “MicroStrategy allows us to understand how recent need to serve our guests better, and operate their hotel product innovations, such as our ‘Cards with Sound’ more efficiently, anytime, anywhere on their iPad devices. MicroStrategy Cloud will allow us to build these applications line, are performing in the marketplace.” much quicker than before and without expensive upfront capital investments in technology.” Marco Trecroce Paul Wolters Chief Information Officer, Four Seasons Hotels & Resorts tBusiness Intelligence Manager, Hallmark
CUSTOMER SOCIAL COMPANY 93 97 38
TOTAL WEIGHTED SCORE: 80 READ ALL 208 CUSTOMER SUCCESS REVIEWS FROM HAPPY MICROSTRATEGY USERS
25 FORMER TOP PER
ABOUT OPENTEXT ANALYTICS With smarter, more contextually aware data-driven apps and devices, end consumers benefit from having on-demand access to relevant, actionable intelligence tailored to support specific tasks at hand. We help businesses of all sizes become more data-driven, giving them the tools to tap into new data sources, design smarter customer apps and campaigns, and deploy customized visualizations.
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“The Actuate solution has lowered BNY Mellon’s total “With Performancesoft Views in place, now we are able cost of ownership by enabling us to consolidate multiple to communicate ‘what is important to the organization’ applications onto a single system. In addition, we have across hierarchies and geographies seamlessly...cause- dramatically improved the quality of our customer service and–effect maps have become the basis for all reviews and and the productivity of our investment managers.” prioritization of strategic initiatives.” Chris Keim Gopal Sharma VP, BNY Mellon Sr. Manager Business Excellence, Voltas Limited)
“Actuate was the only technology that could meet all “With BIRT Performance Scorecard, the City, which of our requirements to help us achieve our vision of an was previously limited to manually using traditional integrated secure report distribution system.” spreadsheets, can break down those silos by using the commentary functionality in the Actuate offering.” Luana Jursza Jeffrey Lewelling Directore of IT Services, York University Director of Performance Management, City of Chicago
CUSTOMER SOCIAL COMPANY 95 64 67
TOTAL WEIGHTED SCORE: 80 READ ALL 236 CUSTOMER SUCCESS REVIEWS FROM HAPPY OPENTEXT USERS
26 FORMER TOP PER
ABOUT PENTAHO Pentaho is delivering the future of business analytics. Pentaho’s open source heritage drives our continued innovation in a modern, integrated, embeddable platform built for the future of analytics, including diverse and big data requirements. Powerful business analytics are made easy with Pentaho’s cost-effective suite for data access, visualization, integration, analysis and mining.
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“Pentaho is very intuitive to use and we can easily and “Data access control is crucial to our BI solution, and flexibly adapt it to our changing requirements. We can well made possible using Pentaho’s feature set. The reporting, imagine using Pentaho in more areas in the Future. I see business intelligence and data warehouse features in great potential here.” Pentaho Business Analytics perfectly fit our needs to create a unique customer experience.” Stefan Gaul Guy Can Der Wef IT Product Management, Lufthansa Head of Product Line Collection & BI, Wirecard Technologies
“The intuitive user interface—inclusive of drag and “The proven experience and professional reliability of drop and drill down data exploration features — was BNova’s team, together with Pentaho’s enterprise- the main reason we decided to embed Pentaho into class open source technology, provides the optimal our AiM IQ product. Non-technical users are blown combination for our company and fully satisfies our away by how easy the product is to use.” need for business intelligence.” Shawn Sande Walter Siri Director of Product Marketing, Assetworks IT Research Development & Innovation Director)
CUSTOMER SOCIAL COMPANY 92 79 65
TOTAL WEIGHTED SCORE: 82 READ ALL 127 CUSTOMER SUCCESS REVIEWS FROM HAPPY PENTAHO USERS
27 LEADER MARKET
ABOUT PHOCAS Phocas has thousands of customers across North America, the UK, Europe and Australia. Phocas experts in helping manufacturing, distribution and retail customers turn to the company data into results. From easy-to-read dashboards, to the renowned lightning-fast grid, everything about Phocas is designed for ease-of-use. Phocas allows you to drill from high level dashboards right down into the underlying transactions. It’s not just turning data into pretty pictures, it’s about seeing the data that makes your business tick.
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“Incredibly quick structured, multidimensional analysis of “A previous reporting tool would take forever to your business providing instant insight into opportunities generate the tables and reports that we needed. We and risk areas. Very easy tool to use made available to went to market to find a solution that would make commercial leaders to help grow the business.” things much easier.”
Albertus Mouton Jackie Read Director of Finance & Operations, ThermoFisher Scientific Operations Manager, Russell Athletic
“Phocas is a great tool to analyze the business. One of “I introduced Phocas to Philips Healthcare and the biggest advantages is the intuitive usage which makes we’re loving it. It’s easy-to-use and we now realize it easy, even for employees which don’t use it every day. the power of having such a tool to run our business It also caters for all kinds of different scenarios. Tracking with.” promotions is a breeze. I only can recommend it.” Walter Wendel Alex McQuillan Managing Director, Osram National Sales Manager, Philips
CUSTOMER SOCIAL COMPANY 95 68 100
TOTAL WEIGHTED SCORE: 89 READ ALL 221 CUSTOMER SUCCESS REVIEWS FROM HAPPY PHOCAS USERS
28 LEADER MARKET
ABOUT QLIK Qlik is a leader in visual analytics. Its portfolio of products meets customers’ growing needs from reporting and self-service visual analysis to guided, embedded and custom analytics. Approximately 35,000 customers rely on Qlik solutions to gain meaning out of information from varied sources, exploring the hidden relationships within data that lead to insights that ignite good ideas.
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“QlikView allows the data experts in the business “Qlikview was the first time I experienced an IT to do reporting efficiently without a lot of overhead. project that delivered what was promised within time The solution’s performance is phenomenal and the and budget.” business discovery our employers are enabled to do now has had a great impact on our business.” Jeff Brobst Francisco Arroyo VP Financial Planning & Analysis, McAfee IT Manager, Hertz
“QlikView has cost us only 20 percent of the price of “With QlikView, we spend much less time on data alternative solutions. The payback period was just a gathering and processing. The system integrates few months.” information that arises dynamically rather than as static reports from SAP, Excel, Oracle, and other sources in an automatic mode.” Mats Olov Eriksson Mehnet Bodur Data Architect, King.com Director of Merchandise, Tommy Hilfiger Europe
CUSTOMER SOCIAL COMPANY 100 94 58
TOTAL WEIGHTED SCORE: 88 READ ALL 822 CUSTOMER SUCCESS REVIEWS FROM HAPPY QLIK USERS
29 LEADER MARKET
ABOUT RJMETRICS RJMetrics, a Magento company, helps online businesses make smarter decisions with their data. We provide the kinds of deep insights that were formerly only accessible by large companies willing to invest in full-time data scientists. With RJMetrics, any company can become truly data-driven.
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“RJMetrics gives us an incredibly efficient way to “Pixelz has business units in 10 different countries utilize our data to make strategic business decisions and we use RJMetrics to empower our local partners and communicate performance to both internal and so that they have instant access to production, sales external stakeholders.” and marketing data.”
Andy Nielson Thomas Kragelund President/ CEO, Everythig but the House CEO, Pixelz
“RJMetrics has completely changed the way we share “RJMetrics lets us look at how our mobile users information across the organization. It has simplified break down, without needing to know SQL—plain the way people interact with data, making them and simple.” owners of their own metrics.”
Mario Cantero Mrinal Mohanka VP of Business Intelligence) Business Operations Manager. Babajob)
CUSTOMER SOCIAL COMPANY 89 100 80
TOTAL WEIGHTED SCORE: 89 READ ALL 42 CUSTOMER SUCCESS REVIEWS FROM HAPPY RJMETRICS USERS
30 LEADER MARKET
ABOUT SISENSE Sisense enables business users to easily join, analyze and visualize growing data sets from a multitude of structured and unstructured data sources. Powered by its unique In-Chip™ and Elasticube™ technologies – Sisense delivers unmatched performance, agility & value. With hundreds of customers in 49 countries, including global brands like Target and Samsung, SiSense was recently designated a hot company to watch by CIO, CRN and Information Management and recognized as one of the 10 Most Innovative IT Ventures” at Under the Radar. Its solution won the Audience Choice award at the O’Reilly Strata conference and its CTO won the World Technology Award for the invention of In-Chip analytics. TRUSTED BY:
“At Samsung, we use SiSense to graphically display “Sisense has provided us with unparalleled support business performance metrics and present the results – not only during onboarding but throughout the to our senior management, using color codes. We customer lifecycle. When it comes to customer use SiSense as a dashboard that makes it easy to service and support, they really are the best.” understand performance.” Richard Schrader Fethullah Ertugrul Senior Manager Strategy, Samsung Global Head of BI, FoodPanda
“Prism allowed us to implement a leading BI system “Now we have a simple interface, with clear, in a very short period of time and at an extremely well-structured reports that we can manipulate affordable price.” at any time. And so can the users of Prism within the company, even without expert knowledge of analytics software” Ofer Shosan Avishai Abrahami CEO, OneHourTranslation CEO, Wix.com
CUSTOMER SOCIAL COMPANY 91 42 90
TOTAL WEIGHTED SCORE: 79 READ ALL 114 CUSTOMER SUCCESS REVIEWS FROM HAPPY SISENSE USERS
31 LEADER MARKET
ABOUT TABLEAU Tableau Software (NYSE: DATA), a global leader in rapid-fire, easy-to-use business analytics software, today announced that its global OEM Partner program added seven new valued partners including Premier, Inc., Redzone, Vocera Communications, CI&T, LeanKit, N2N and PostUp. By partnering with Tableau, these independent software vendors (ISVs) and Software-as-a-Service (SaaS) providers gain the ability to integrate, co-brand and embed Tableau’s powerful and easy to use data visualization software into their own products.
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“Tableau is changing the game for us.” “Tableau has really allowed us to change the mindset internally within our company about what’s possible in terms of collaborating with analytic tools. The bar has been raised.”
Ryan Renner Robert Ayala Strategy & Operations, Deloitte Senior Solutions Marketing Manager, Dell
“I would say the biggest change is that people are “Allowing our people to ask questions has provided actually thinking about, “How do I do something huge value. Tableau makes it easier for people to get different in the company?” They’re considering their own data and answer their own questions.” Tableau as a tool to change how they work.”
Lee Feinberg Richard Rothschild Senior Manager of Decision Planning & Visualization, Nokia VP Enterprise & Information Services, Pandora
CUSTOMER SOCIAL COMPANY 96 98 68
TOTAL WEIGHTED SCORE: 90 READ ALL 235 CUSTOMER SUCCESS REVIEWS FROM HAPPY TABLEAU USERS
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STAR R I S I NG
ABOUT TIDEMARK Tidemark is a new breed of enterprise performance management (EPM) software with its modern cloud and mobile-first design. Innovative brands like Netflix, Chiquita, BlackBerry, Brown University, and HubSpot rely on the Tidemark platform and advanced analytics cloud to sharpen decision-making, reduce risk and improve business performance. Using Tidemark’s unique, intuitive apps, decision- makers across the organization gain access to valuable data, deep analytics capabilities, real-time collaboration, and actionable visualizations from any device. Tidemark has offices throughout North America and Europe and is funded by Greylock Partners, Andreessen Horowitz, Redpoint Ventures, Tenaya Capital, and Silicon Valley Bank. TRUSTED BY:
“Our rapid growth has led to challenges in hiring to “We knew that our extremely tight time frame plan, retaining talent and keeping costs in line while necessitated speed and flexibility in our analytics ensuring the business can invest where it needs to platform implementation. Tidemark provided us with fuel growth.” a solution that legacy systems couldn’t.”
Dave Stack Robert Molina CFO, HubSpot VP Financial Planning & Analysis, Hostess Brands
“Tidemark enabled Reddy Ice to start consuming the “We now have the ability to take our planning data in a matter I haven’t seen in 30 years in IT.” process and distribute it out to the edges of the organization to bring more people along the way with us.”
Elliot Lester Chris Garber VP of IT, ReddyIce VP of FP&A & Investor Relations, Acxiom
CUSTOMER SOCIAL COMPANY 89 53 42
TOTAL WEIGHTED SCORE: 68 READ ALL 20 CUSTOMER SUCCESS REVIEWS FROM HAPPY TIDEMARK USERS
33 FORMER TOP PER
ABOUT ZOHO REPORTS Zoho Reports is an on-demand reporting and business intelligence solution that helps you get new insights on your business information through its powerful and flexible online business intelligence engine. You get powerful reports in minutes, with no IT help.
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“I chose Zoho Reports because of the interface and the robust “I needed a reporting database in which everyone features to handle our volumes of data quickly and efficiently. And could access the information and reports, but one also because it allowed for quick and efficient changes through the person could control. Zoho Reports did the job for GUI.” us. It has been very beneficial and we are again using the data & reports with confidence.” Amy Milligan John Kubenka VP of Marketing & Business Analytics, Worldwide Express CMMS Administrator, CH2MHill
“Zoho Reports is now becoming an important part of my “We recently discovered Zoho Reports. First, we professional life as a musician, a professor and a researcher. focused on our financials and we implemented It is impossible to believe that we are using the features of all our dashboards using this smart and amazing such a highly developed application for free. I would like to software. Next, we will be delivering dashboards to say two words: Thank you!” our HR department. “ Florian Heyerick Paulo Miguel Professor, Hogeschool Gent VP, Resource IT Solutions)
CUSTOMER SOCIAL COMPANY 88 96 100
TOTAL WEIGHTED SCORE: 93 READ ALL 43 CUSTOMER SUCCESS REVIEWS FROM HAPPY ZOHO REPORTS USERS
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