Starfish User Guide Summer 2020

Carroll Community College

COMMUNITY COLLEGE

Note: The most updated version of this user guide is available in the Starfish Module on the Faculty Resource Canvas page here: https://www.carrollcc.edu/starfish-faculty/

Table of Contents

Introduction 3

Getting Started 4 Set up your Profile 5 Set up your Appointment Preferences 6 Set up your Email Notifications 8 Set up your Office Hours 9

Student Appointments 10 Scheduling an appointment 11 Taking Kiosk appointments (for Advising/Admissions) 13 Appointment notes 15

Interacting with Students 17 Raising Flags, Kudos, and Referrals 18 Common Tracking Item Scenarios 19 Clearing and Commenting on Flags and Kudos 22 Progress Reports 24 Adding and Viewing Notes 25 Sending Messages 27 Using Filters to find students 29

Resources Resource 1: Starfish Attributes 33 Resource 2: Email Templates 38

Welcome to Starfish @ Carroll CC

Introduction

Starfish gives you a convenient way to keep track of your students. Raising flags when you observe a pattern of behavior that concerns you ensures that the people on campus who can intervene are aware. You’ll also have the ability to quickly offer important positive feedback, via kudos and messages.

Getting started is easy. You can access Carroll’s Starfish system via the C3 portal, Canvas, and the My Carroll tab on the website. Starfish will automatically provide you access to all students that you have been assigned or are enrolled in your courses. From there, you can raise flags about students, review flags that have been raised about your students, and provide additional information.

Some faculty like to add a statement into their syllabus regarding the use of Starfish at Carroll. Here’s an example syllabus statement:

We Care About Your Success! This course is part of a Carroll CC initiative that utilizes the Starfish Student Success Network. It is designed to promote student success through coordination and communication between students, instructors, and support staff. Throughout the term, you may receive emails regarding your attendance, course grades or academic performance. To benefit, it is important that you check your Carroll email regularly and take the recommended actions. You may also be contacted directly by an advisor or a student services professional.

Getting Started

When you are a new Starfish user, there is a little bit of set up needed to be able to take full advantage of the features offered. The next few pages will walk you through setting up these areas step-by-step.

- Institutional Profile: Setting up your profile allows students to put a face with your name and learn a little bit about you before interacting with you. It also ensures that your contact information is accurate and that you will receive your system notifications at the email address you prefer.

- Appointment Preferences: This area allows you to set the parameters for your minimum appointment length and scheduling deadline, your meeting locations, and permissions for others who can schedule appointments for you (front desk or office manager).

- Email Notifications: This area allows you to set the frequency and time of day for appointment notifications and summary emails.

- Office Hours: Setting up Office Hours allows students to make appointments with you online using Starfish. It also allows you to easily schedule appointments with students on your schedule that will send the student an email with the appointment details.

All of these features are accessed by clicking on the three-lined “hamburger” menu icon in the upper left corner of the Starfish page.

Starfish

In addition to the step-by-step instructions on the following pages, you can also view these two minute videos: - Updating your Institutional Profile - How to Create Office Hours

Setup your Institutional Profile Some of your profile, such as your contact information, is imported from Colleague.

- Click on the three-lined menu icon at the top of the page then click on your name in the Top Navigation bar. Select the Institutional Profile tab.

- Help students put a face to your name by using the Upload Institutional Profile Photo link beneath your existing photo or placeholder to upload a photo. Browse to a photo file (.jpg, Appointment Preferences .png, or .gif), and then click the Upload Now button to update your photo. Pleasefilloutasmuchofyourprofileaspossible; studenlswilseesomeofthisinformatKlndependingonyourrole. Emily Salyards •.• ,,,. "" '" "~'"" ,,,,, - Edit your and add an LoginPage ~09in Page ==ra Phone Alternate Title ~ D~ree Academic Advising Coordina!Of/ Coordin ator of s,J Email address to have Starfish send Contact ln lormation Login esalyards lnsUtution Email [email protected]

email to an address other than your Phone @£386-8430 ~ AnemateEmail lii§!ssions@carrollcc edu ~ institution email. Select the Both radio CellPhone L ~ VideoPhone Send my correspondence to ® Institution Email & Alternate Email Bolh

button to receive email at both Di splayalltime iones Time zone ~ T--05:00) Eastern Time accounts.

- Double check that the Time zone selected matches your time zone. This time zone will be used when including appointment times in emails from Starfish.

Share Links

- Under Share Links, check the boxes next to Share your appo intment and/or profile link with students by copying the hnk(s) to the d1pboard. You can use the links 1n emails, email signatures, an, the link(s) on your Connect10n Profile m the Services tab Students who receive a hnk lo schedule an appomtment with you or view your profile wil or both options to allow staff to copy your web browser Link to schedule an appointment with me appointment link to provide to students. You httpsJ/carrollcc.starfishsolut1ons.comlstarfish-0ps/dlJinstructor/se,v,ceCatalog html?bookmark=cormectionf191 OJ/schedule CQR)'...hnkJ.Q____diQbQard. O Mak1 linkavallabl1ln theS11rvictstabonmy profil11for otherstaff to copy.

can also use the “Copy link to clipboard” link Linktoviewmyprofil• https:ffcarro llcc starfishsolullons comlstarfish-0ps/dllinstrvctorlserviceCatalog html?bookmark=connectionf19103 C21!'Y...hnkJ.Q____dillt!!2:iwl. to copy your individual appointment 0 Make link available in the Services tab on my profile for other staff to copy. scheduling link to paste to places like Canvas or your Outlook email signature.

General Overview - Add information to the A general message should go here. Tell people how you can help them during your office hours I teaeh English Composition and Creative Writing and am also an acMsor. Please feel free to stop by or sehedule a meeting during my posted office hou~ IWhen you sign up for your meeting, be sure to select the reason that best describes what you'd like to talk about I can help you think through topic choices and General Overview and My outlines and help connect you to reference materials particular to your chosen subject. I can also help you decide which English courses are the best options to [ m<><>l _,.. .,,.""'""'"""·,<>m<>,,le-,n,i,--,,""'""'''"t;""" Biography sections to let My Biography

students know a bit more Use this space to tell others about yourself. You can indude your educational background, work experience, areas of research and study, or any other information that would be relevant to others on campus. Students are more likely to reach out to you if they know a little about you about you. This information I came to Excellent UniVersity in 2011. My researeh and teaching interests indude twentieth-century and contemporary American literature and documentary fil m "' and the use of historical fiction as a teaehin!I support in elementary education. In my free time i work with several local organiiations focused on promoting literacy and creative writing for youth. I completed my undergraduate studies at Indiana UniVersity of Pennsytvania, and my graduate and doctorate degrees from will appear to students who r-""'""U-,enn llnft,o•e,~a.~;"~'~"•"~;"~;"~------~ can make appointments with you in Starfish.

- Click the Submit button to save your changes. 6

Set up your Appointment Preferences

This area allows you to set your default appointment settings.

- Access the Appointment Preferences tab by Starfish clicking on the tab at the top of the page next to Institutional Profile or by clicking on the Institutional Profile Appointment Preferences Email Notifications “hamburger” menu icon, then your name, then Appointment Preferences.

- Under Basics, set your minimum Basics

appointment length. This can be Please choose your default settings for your office hours blocks. You can change these whenever you add a block of office hours

adjusted when you create your Minimum Appointment length [ 1s minutes

Office Hours, so the minimum Scheduling deadline: @ None 15 minutes is the recommended 0 (£00 pm =a the day before the office hours time. Select a scheduling 0 ~ m=-:J the day of the office hours deadline after which students 0 ~----~ hour(s) before the office hours will no longer be able to sign up 0 Allow drop-ins after deadline has passed for an office hour themselves online.

Check the box next to “Allow drop-ins after deadline has passed”. This will allow you to add a walk-in appointment to your schedule should a student drop in to see you.

- Under My Locations, click on + Add Location. This will open a window to create locations in the system Add Location from which students can select their appointment • Type r,a

location. • Name Please enter details describing the location

Instructions Please enter instructions for the location. Select a type from Office, Phone, Online, or Elsewhere. Name each location so that it is easily identified when students create their appointments (A101 for an office for example). * Required fields I Never Mind I EBE

Your Instructions should be short as there is a 100 character limit but should provide the essential information. For example, “Email me your phone number and a password you choose. Have your computer on and be logged in”

My Locations

Enter locations for your meetings with students. Meetings can be in an office, online, over th e phone, or anywhere else you like.

0 Add Location

Type Name • Instructions Office A 101G

Online Zoom Meeting Please use the following link to join the meeting : www.zoom.com/123abc

Create as many locations as needed. Typically, this will be office, phone, and online (if offering a Teams/Zoom option).

- If you have another person who can make appointments for you such as a front desk, office manager, or coworker, you can add Add Calendar Manager permission for them to access your calendar under Calendar managers. Click on + Add Calendar Manager. Begin typing the person’s * Req uired fields I Never Mind name in the drop down. A list of potential options will start to populate. Select the person you are trying to add and click Submit.

Calendar Managers

Select people to manage your calendar. Calendar managers can add and edit your office hours and schedule and edit appointments in your calendar

0 Add Calend ar Manager

Calendar Manager ..

No calendar managers selected

Setup your Email Notifications

This area allows you to set up the frequency of your email notifications and the integration between your Starfish calendar and your Outlook calendar.

- Access the Email Notifications tab by Starfish clicking on the tab at the top of the page = next to Appointment Preferences or by Institutional Profile Appointment Preferences Email Notifications clicking on the “hamburger” menu icon, then your name, then Email Notifications.

- Under Appointment Notifications, you can set the types and frequency of the notification you receive in your email for appointments that are scheduled with you.

Appointments Notifications

Planning Rem inders O send me a separate email reminder for each appointment 0 send one email reminder with all appointments @ don't send me an email reminder Send Planning Reminders: 9:00 am-----=ra the day of -----=m the appointments Appointment Alerts: 0 Send me an email L@_s______=:::11_ _, _ minutes before the start of an appointment Send me an emall with a calendar attachment for every: ~ change to my appointments ~ change to my Office Hours/Group Sessions

~ Read busy times from my external Exchange calendar Important : In order for this setting to take effect, you must share your calendar with [email protected]. Click here for further instructions.

- Check the box next to “Read busy times from my external Exchange calendar.” This will allow appointments and busy times from your Outlook calendar to import into Starfish and automatically remove them from being available appointment times when scheduling online. You will need to share your calendar with [email protected] for this to take effect. Follow the link in Starfish for directions if you need help sharing your calendar.

- Under Summary Emails, set your Summary Emails preference for the time and Send me a summary email of all tracking item and appointment activity: frequency you will receive a r.l Daily at I2: 00 am 1:1 tracking item and appointment ~;~~----_-_-_-_-- ~- □ Weekly on ~IM_o_n_d_ ay___ at am summary. Daily is recommended ~l:I- 19:00 1:1 for Academic Advisors. Tracking Item Notifications

- Under Tracking Item Send me an immediate email whenever: 0 .in item is raised O an item is cleared ~ an item is assigned t o me Notifications, you can select whether you would like immediate emails for tracking item statuses.

- The list of tracking items at the bottom of the page are those that will override your set preferences and send you an immediate email regardless of the frequency you set in the above steps. These are critical flags that may require immediate attention and outreach.

- Click Submit at the top of the page to save your changes. 9

Setup your first Office Hours block

The first time you log in to Starfish, Starfish will provide a ‘wizard’ to walk you through setting up your office hours. If you do not wish to complete the wizard yet, check the box labeled “Show me this Office Hours Setup Page again next time I login if I don’t have any Office Hours”, and then click Close.

If your office hours are different week to week, follow the “If your office hours don’t repeat weekly, click here” link.

If your office hours recur: Office Hours Setup Wizard If your offi ce hours don, repeat weekly, click here.

- Complete the fields presented: Go ahead and get started by add ing one tim e block for now! You can always add more later.

● What day(s) do you have office 1. What day(s) do you have office hours?

hours? - check the boxes for each □ M □ T ow □ T □ F □ s □ s day. 2. What tim e are your office hours?

● What time are your office hours? - IEnterStartTime I to IEnterEndTime enter a start and end time. 3. Where are they? Type l in an offi ce a ● Where are they? - select the Type of Detai ls IEnter an office location setting and enter the Details in the Instructions IKnock once and enter field provided (e.g. the building and ~ Show me thi s Offi ce Hours Setu p Page again next ti me I log in if I don1 have any Offi ce room number of your office). Hours ● Provide Instructions for students DHM·IIIHH who make appointments with you. These should be more detailed than those in your appointment locations. For example, “For Phone meetings, email me at [email protected] with your preferred phone number and a password you chose. You will use this password to verify your identity at the beginning of the meeting.”

- Click the Set up Office Hours button to save your office hours.

- To setup additional office hours or make any changes, go to your Home or Appointments page and click Office Hours or use the Scheduling Wizard.

- Starfish

January 2020 • [ 00 o ffice Hours 11 ~ Appointme nt 11 'f,Group Sess ion JI .foEvent JI ~ Reserve Time I [/ Scheduling Wizard J SMT W TFS 29 30 31 2 Agenda Day Week 5 6 7 8 9 10 11

- If you need to edit an Office Hour block, go to Agenda under the

hamburger menu. Hover over the clock icon on the Office Hour you O sign Up want to change and click Edit (or Delete to remove it entirely). O sign Up

Student Appointments One of the benefits of Starfish is the ability for students to make appointments with individuals and services on campus online. Once the basic set up of your Appointment Preferences and Office Hours is complete, students you are connected to in the system as their instructor or dedicated advisor or who find you through a service like Advising or Disability Support have direct access to your available appointment options to schedule an appointment.

When a student schedules an appointment with you, both you and the student will receive an email with the details.

[email protected]

Reply To [email protected]

BCC

Subject Rachel Lands, General Advising Visit , 4/28/2014 12:00 PM EDT

Hi Rachel,

The following appointment has been scheduled with you

Scheduled By : Ya smin Gold Meeting With : Yasm in Go ld and Rachel Land s Date: 4/28/2014 12:00 PM EDT Location : Whitm an Rm 222 (Knock 3 times) Reason for Meeting: Genera l Ad vising Visit Instructions: Please arrive 10 minutes early. Description: Come talk about your future. Course: Introduction to Macrobiology

If you have linked your Starfish calendar and your Outlook calendar, the appointment will appear on your Starfish Agenda page and you will receive an appointment invitation to accept in your Outlook email.

Scheduling an Appointment

As the calendar owner (your own Starfish Agenda) or as a calendar manager for someone else, you can schedule appointments with students. There are a few options for how to do this:

- Click on the +Appointment button at the top of the Appointments screen or on your Home page.

= Starfish

July 2020 • ~ ~ Appointment [ ~ Group Session ; 1-fo Event ]I ~ Reserve Time ] [i Scheduling Wizard J SMTWTFS 0o 28 29 30 10 11 Agenda Day Week

- Click on the +Appointment button within a Student Folder. This will pre-populate the student’s information in the Create Appointment window.

Jane Doetest

i- Flag +) Referral Ii? To-Do * Kudos B Message ~ Appointment O File

& Overview Student Information

- If you are in the Day or Week view of your Starfish calendar, click the green + icon in an existing block to schedule an appointment at that time.

WI ( 2 J 4 ~ 7 • • 10 II 1l I] 15 i6 1f II ,, (1100 21) 11" 22 D 24 2' :!6 27 ll :!II • 31 '

Once you have opened the Add Appointment window, enter the following information:

- With: Begin typing the students name in the Student drop down. Students will begin to populate to choose from or enter the student’s full name and click on them to select. - When: Enter the date and estimated start and end times for the meeting - Where: Select a meeting location from those in your drop-down list. This list is generated by the locations you set up in your Appointment Preferences. - Reason: Select an appointment reason from the drop-down. This list is generated by the system based on the role you have been assigned (instructor, general advisor, etc.). - Course: This is an optional field. You can select from a list of courses you are teaching if it applies to the meeting. - Sharing: This should be left as Shared unless it is a confidential meeting such as Disability Support or Title IX. - Detailed Description: This is an optional field where you can enter more information about what the meeting is regarding.

Appointment I Never Mind I Mffi·f::i\F

Scheduling Outcomes Speed Notes

Detailed Description Enter a detailed description about the • People in @ Active terms Q Allterms appoi ntment This is viewable by you and Student IDo etest, Jane the student with whom the appointment is r.l made. 1,O Prospective Student ~ ti s transferrin g to ~ a~ ·------· wants to discuss next steps. I • When @:15--202~ @:oo pm to ~ 30 pm :::J • Where E o1G -=a • Reason ~ cuss Transfer Options -=a Course §course -=a • Sharing @ Shared Q Private

Q Permissions : People with the following roles may be able to see this appointment if they have a relationship with the student(s) • Dedicated Advisor • Tenant Admin - Student Facing Views • General Advisor • Student Services Leadership • Career Development Staff Mo!b = = Required fields * Never Mind I I M#·i::i\M

The blue Permissions box at the bottom of the window shows you which system roles will be able to view the meeting details in the Student Folder.

Taking Appointments from the Starfish Kiosk (Advising/Admissions) If you are a service member included in an office Kiosk (Advising or Admissions), your appointments as well as walk-ins will sign in on the kiosk when they arrive at the office.

-O n your Starfish dashboard, = Starfish you can see the kiosk waiting 0aOffice Hours ] mt.Appointment I 'toroup Sess ion 4<, Event [ Y Scheduling Wizard [ ~ Reserve Time ] R Record Attendanc• room information (in the 0 System Announcement: Welcome to Starfish at Carroll Community College! If you have questions, please email Emily Salyards al starfish@a orange box under My Services) and any My Services appointments you have Admissions \.. 410.386-8430 scheduled through Starfish m admissions~ 0 WALK-IN HOURS (no appointment req uire d): Monday - Thursday: 8:30 a.m. - 7 p.m. Friday: 8:30 a.m. - 4 p.m. for today (in the Note: New students should arrtve one hour prior to dosing to register (3' https:hWww carroncc edu/AQ Q.fY.-anCS-R egister/Be come-a-Credit-StudenU

Appointments box below the ~ Wa1tmg Room My Services box). Waiting Room is disabled for students There is 1 student waiting and the longest wait lime is 1 minules. -----d : po,ntments

w Doetest. Jane Today at 11 30 am New Srudent lLocatton A101

- To see who is in the Waiting Room, you can either click the blue Waiting Room link or go to the hamburger menu icon and click ~ Home on Waiting Room in the drop down menu. If your “Filter by Service” bar shows both Admissions and Advising, switch the t;1 Appointments V filter to just Admissions. .. Students V -· In this example, Jane Doetest has signed in for her appointment !!!.... Services with Kim. Since this is Kim’s view of the waiting room, it also shows on the right side that her 11:30 appointment is signed in 0 Wa iting Room and waiting.

= Wa1tmg Room

0 0 0fflceHours ]~~I "t,GroupSess10n ' @ ReserveTime ' (Z_sche

Filter byservk:e Admissions G?Admiss10ns Oueue: 1 Sludent O AdvislngCenter last Updated: 11 :09 AM Appointments

00 11 30am 0 ~1!!l!!llmm D Appointment wilh Kimberly Bachman ill 11:30 am for New$tuden1 Description ~lllilln Anived 11 :06am Wait Jminutes

0 startMeet1no O studentLen

- Once you have brought a student back to your office from the waiting room, click on “Start Meeting”. Do this after you have gone to get the student so that two people are not trying to start a meeting with the same student.

Doetest D Appointment with Kimberly Bachman at 11:30 am tor New Student Description Add a descril!!im] Arrived 11 :06 am Wait 7 minutes

I 0 Start Meeting II O Sludenl Lett I

**Academic Advisors should check with Melissa regarding the process to start a meeting

Appointment Notes

When a student comes to an appointment with you, you will need to take notes in that appointment in Starfish and close the appointment. You can start the appointment in a few different ways.

- Take the student out of a kiosk waiting room using the previous instructions.

- Go to your Home page in Starfish and hover over the calendar icon next to the student’s appointment in the Appointment box of the dashboard. Click Outcomes.

Appointments

I l!fil Doetest, Jane: Today at 10·00 am Discuss Transfer Optio_n_• ___.._.._.._.._....,. ... , :. . Jane Doetest 0184775

DETAILS PERSON INFO r ·_ 0 Today at 10:00 am 0 Scheduled. Today at 9:44 am 9 A101G I 6 Discuss Transfer Options ' ' ·------

0 Outcomes ., Edit @Cancel 111!1 View

- Go to your Appointments page from the hamburger menu and hover over the calendar icon next to the student’s appointment. Click Outcomes.

:OOam @ Doetest, Jane (10:00 am) 15 30 Jane Doetest 0184775 45 1:00am DETAILS PERSON INFO 15 0 Today at 10:00 am 0 Scheduled : Today at 9:44 am 30 9 A101G 45 6 Discuss Transfe r Options 200 pm 15 30 0 Outcomes -' Edit O Cancel ill!I View 45 16

- Once you have started the appointment, the Edit Edit Appointment

Appointment window will Outcomes SpHdNotes open. Click on the Outcomes Time 0 §ua/Start~ to ~a/EndT~ tab. Enter the actual start and Attendance 0 Student missed appointment end time of the meeting and Email D Send 3 copy of note to student Comments enter any notes about the Comments are notes about the appointment, viewable only by you and other people with whom the appointment 1s shared. These notes conversation in the can be edited only by you before or after the appointment for record-keeping purposes comments box. If a student has missed their L _J appointment, check the box i Permissio.n s: People with the followmg roles may be able to see this appointment 1f they have a relat1onsh1p with the student(s) I next to “Student missed • Dedicated Advisor • Te nantAdmm - Student Facing Views appointment.” • General Advisor • Student Services Leadership • Career Development Staff

* Required fields

- Depending on the type of appointment the student Edit Appointment signed up for, there may be Scheduling Outcomes SpeedNotes SpeedNotes available in the SpeedNotes tab. These are Check off the topics discussed and activities completed In this meeting. common topics that may D Completed degree audit D Discussion of academic goals D Discussion of career goals D GPA calculator come up during the D Registration for classes D Transfer Questions D Transfer credit review appointment that you can check off instead of typing in notes.

* Required fields

- Once you have entered your Outcomes and/or SpeedNotes, click Submit.

Interacting with students

The most important role Starfish plays for faculty is the ability for instructors to raise tracking items. These flags, kudos, and referrals send a pre-written email with your comments included to the student. The also notify the student’s dedicated advisor and/or other relevant people on campus. This allows for more streamlined inter-office communication and outreach as well as transparency for the student.

- Flags: raise these when you have a concern about a student such as non-attendance or being in danger of failing.

- Kudos: raise these when you want to praise or encourage a student

- Referrals: raise these when you think a student would benefit from visiting another office on campus such as tutoring or Disability Support Services.

In addition to these tracking items, you can also add notes to a student’s record, send them a message, or assign a student a To-Do.

- Notes: use notes to add comments to a student’s record that are not sent to the student but are visible to other individuals and offices on campus

- Message: send one or more students an email through Starfish. The message is saved in the Notes area of the student’s record but is only visible to you not other people on campus just like your personal email

- To-Do: assign these to let students know they have a task to complete to be successful in school

Progress Reports are pre-selected flags and kudos are sent at important points in the semester for you to raise on the students on your course roster all at one time. This grid allows you to give critical feedback to students quickly without needing to go to each student’s record individually. It also allows Advising to do necessary outreach to keep students on track at pivotal moments in the semester or help them make difficult decisions about whether to remain in the course where they are struggling.

Raise a tracking item for one of your students

When you have feedback for a student, raise a flag, kudo, or referral to communicate your observations. The appropriate individuals will be automatically notified when you save the item.

- Click on the Students navigation item from the hamburger menu to see your list of students.

MY STUDENTS TRACKING

- Find the desired student [!!{~ [jReferTa l] ~ To-oi_J [jKudoi.J [5success Plan [ IS Message ] ~ N ~ ~ Download ] [1Prospectrve Student I by typing their name into Search Connection Cohort jane doetes~ m All My Students - r,i the Search box. 0 Name~ Rete ntion Score Emai l

Janeooetest Jdoetest@carTollcce

the tracking item. ■ Meebfl!IS

Ii Notes & 0184775 . Network ' &J idoetm;l@CilrrolccedY - A list of flags, kudos, or referrals that you have permission to raise on this student is displayed. Select the desired Flag from the list.

- If relevant, select a course from the Course Context, drop down list.

• Flag MiMM,Mii+i i1lBAuiMt-t@Glt@@! li,,j

-E nter notes about why the tracking item is being Course Context )1111 Attendance Concern- Missed classes Level 1: Raise this when a student has missed classes. All foll ow up raised in the Comment box. These should be Assig nee 0 and flag d earing are done by Instructor. )1111 In Danger of Fa iling directed to the student as if you are writing Level 2: Raise this when a student is in danger of failing a co urse, but can still pass. Follow up and flag clearing are done by dedicated them an email. These comments are embedded advisor. Advisor will notify instructor of fo llow up.

Comment ~ Low Course Average in a larger pre-written email template. See the Level 1: Ass ig n this flag when a student has a low average. All follow Resources area for sample templates. up and nag clearing are done by Instructor

-C lick the Save button.

Notes: Q Student View: The student can view thi s item and the notes entered above. Q Permissions: People with the following ro les ma y be able to see this tracking item if they have a The Student View: indicates whether the student relationship with the student(s): can view the flag and the notes you include in the • Academic Leadership • Academic Services staff Comment box. • Athletic Coach • Behavioral Intervention Team (BIT) • Dedicated Advisor The Permissions area lists roles that have ~ permission to view the selected flag and the notes * Required fields I Never Mind I FHIM you include in the Comment box. 19

Common tracking item scenarios Not sure which tracking item to use? See the charts below for examples of options to use in the system.

KUDOS Your student is doing well and you want to...

Goal/Message Kudo To Send What will happen Tell the student they should Keep Up the Good Work Email message sent to student continue doing the great work Viewable in student folder they are already doing! Inform the student that they Showing Improvement or Keep Email message sent to student are improving their up the Good Work! Viewable in student folder grades/participation/etc. Let the student know they are You’re Off to a Great Start! Email message sent to student beginning the term on a good Viewable in student folder note. Let the student know that they Outstanding Academic Email message sent to student are exceeding expectations! Performance Viewable in student folder Let the student know that you I Caught You Being Exceptional Email message sent to student notice their good academic or Viewable in student folder behavioral actions

FLAGS Your student is struggling with...

Issue Flag to Raise What will happen Workflow Level Attendance and has Attendance Concern Email message sent to Level 1: missed multiple class student with Email Only periods. information and next steps to address the issue Viewable in student folder Low test and/or quiz Low Quiz/Test Scores Email message sent to Level 1: scores. student with Email Only information and next steps to address the issue Viewable in student folder

Student has missed Missing/Late Email message sent to Level 1: multiple assignments Assignments OR student with Email Only or consistently submits information and next assignments late. (For 20

online homework, as Missing/Late steps to address the well.) Homework issue Assignments Viewable in student folder Meeting the academic Choose the most Email message sent to Level 1: standards for your appropriate from these student with Email Only course. flags: Struggling with information and next Course Concepts or steps to address the Low Quiz/Test Average issue or Missing/Late Viewable in student Assignments folder Student has a low Low Course Average Email message sent to Level 1: course average, but student with Email Only there is time to information and next recover steps to address the issue Viewable in student folder Class performance and In Danger of Failing Email message sent to Level 2: needs corrective action Student, Advisor, and Supportive Outreach immediately to pass Coach. by Advisor the course. Outreach to student (2 additional attempts for supportive to contact student) intervention Advice to student is for Suggest that Student Email message sent to Level 2: them to withdraw Withdraw Student, Advisor, and Supportive Outreach prior to the deadline Coach. by Advisor Outreach to student (2 additional attempts for supportive to contact student) intervention A student has never Never Attended Email message to Level 2: attended class and is in Student, Advisor, Supportive Outreach danger of being Financial Aid by Advisor dropped for Counselor, Coach. (2 additional attempts attendance. to contact student) A non-academic, but Support Services Email message to Level 2 sensitive issue that Contact Advisor, Coach for Supportive Outreach you are concerned review and appropriate by Behavioral about and think their follow-up if needed Intervention Team support network should be aware of. 21

REFERRALS You would like to direct students to campus services….

Issue Referral to Send Notification Follow Up A student needs help Advising Referral Email message to Student should selecting courses, Student. schedule an changing their major, appointment with reviewing program individual/service requirements. recommended. A student would Academic Email message to Student should benefit from coaching Center/Tutoring Student. schedule an regarding tutoring, Referral appointment with study skills, time individual/service management, recommended. organization, etc. A student would Librarian Email message to Student should benefit from assistance Student. schedule an with research and appointment with the sources individual/service recommended. You suspect a student Disability Support Email message to Student should has a disability and Services Referral Student. schedule an should be evaluated appointment with and receive additional individual/service supports. recommended. A student needs Career Development Email message to Student should direction for finding a Referral Student. schedule an career and exploring appointment with job opportunities in individual/service their chosen major. recommended. A student has Financial Aid Referral Email message to Student should expressed financial Student and Financial schedule an concerns and has Aid Counselor. appointment with trouble paying for individual/service college. recommended. A student is planning to Academic, Transfer and Email message to Student should attend to another Career Center Referral Student. schedule an institution and transfer appointment with credits. individual/service recommended.

Clearing and Commenting on Raised Flags

Flags that you can manage will Flags I'm Managing be listed in “Flags I’m Show ~ a Managing” on your Starfish Name Flag Name ,.. III UClll!,j,;,l ,II IClllll l!!,I home page dashboard. You i-- Chaffer, EmilY. In Danger of Failing i-- Ooetest Jane In Danger of Failing can hover your mouse over Doetest. Ja ne In Danger of Failing the orange flag that marks the Jane Daetest flag to bring up a quick screen SUMMARY STUDENT INFO

11111 In Danger of Failing with options available to you A Raised by Salyards, Emily (Yesterday) for that flag.

@Deta ils [2. Edit l f'6 Comme~ [ .. Clear l

You can also go to = Starfish ~ the Tracking tab at MY STUDE NTS TRACKING INTAKE the top of the I• Resolve 11 Cocomment 11 & Assign I[ ~ Flag j I ~ To-Do 11 ~ Kudos 11 it- Success Plan 11 ■ Send Message 11 0 Download i Student. This tab will Student View Connection Cohort Additional Fil ters =1 allow you to apply Jane doe Iii lnbox ri:I All My Students ~ Add Filters ~ filters to view only 0 Student Retention Score Item Name Status Created • Assigned Doe certain students or Doetest, J ane 06-23-2020 by Salyards, Emily flags. Hover over the □ 0184775 Doetest, Jane !yards, Emily orange flag in front □ 0184775 SUMMARY STUDENT INFO 1111 low Course Av11rag11 Doetest, Jane of a tracking item to & Raised by Salyards, Emily (06-23--2020) mng, April □ 0184775 bring up the options Ooetest, Jane rring, April □ 0184775 available for that n Doetest, Jane Details ., Edit C'oComment & Assign .. Clear item. Selected: 0 0 Displaying 1 - 5 of 5 Items

If you click on a student’s name, you can use the Tracking area in their record to view the flags you have raised for this particular student. Hover over the orange flag to bring up the options available for that tracking item. Click on the + icon in front of a tracking item to see notes entered by you or other people.

Jane Doetest x

~ Fla!I • J Referral ~ To-Do * Kudos "& success Plan iS Messa!le ~ Note ~ Appointment A FHe

& Overview View: fln§ J:I Status: • Active Resolved Both Created By: • Anyone Me ft- Success Plans Item Name Status Created • Assignee Con text

iS'" Courses (±) lilll lnOan!JerofFailing ActiVe Today by Herring, April ~ 1±1 lilll 1nOan!JerofFaiHng ActiVe Yesterday HJ&·"" by Salyards, Emily IM! Meebn!jS (±) lilll lnOan!JerofFailing ActiVe 02-1 4-2019 by Sa lyards. Emily ~ Notes

& 0184775 a NetwOfk f;a §i.~~ 23

Commenting on a flag:

If a student has gotten in touch with you about a flag or started to work toward resolving the issue, but the issue is Create Note I Never Mind I F@§i still on going, you can add a comment to update anyone Subject • Note who views or works on the tracking item. Click on “Comment” using the previous steps to open the

Comment (Create Note) box. D Send copy of note to yourself D Send copy of note to student Send copy of comment to flag raise r

* Required fields I Never Mind I F§fi

Clearing a Flag:

If a student has resolved an issue and you want to close the flag, click on “Clear” (instead of Clear flag for Jane Doetest

Comment) to bring up the dialog box to clear a Show flag details flag. Once cleared, a flag will remain as a closed Select a reaso n for clearing this fl ag : * item in the student’s record to maintain a • The student has responded to the concern. history but will remove it from the “Flags I’m The student has not res ponded to the concern.

Managing” area on the dashboard. Be sure to E) The concern is no longer relevant add notes so that other offices know how the The flag was raised by mistake student addressed the concern. E) I don't have enough informati on Add a comment: Provkie some more details about why youre deafJng ttns flag. Academic Advisors may clear flags as they attempt outreach to a student. Closing a flag does not necessarily mean that the issue has been resolved. It may mean that the student * Required fields Never Mind I ►@ME has been reached out to several times, but contact has not been made. You do not need to raise the flag again. The closed flag remains on the student’s record as an indicator that the student and Advising were notified of the problem.

If a serious issue persists, you may want to raise an escalated flag like “In Danger of Failing” to indicate that the problem is endangering the student’s ability to pass.

Respond to a Progress Report for students in your courses

You will receive an email reminder when there is a new report for you to complete. Each individual report presents a student roster for one course section on whom you can raise flags.

- Select the Progress Report tab on your Starfish Students page to go the Progress Reports tab. If you have only one available report to complete, it will open automatically. If you have more than one report to complete, you will see a list of available reports to choose from.

Q Search (or Students

PROGRESS REPORT

- The selected report opens, listing your students on the left and items you may raise across the top.

t11tc11rwltd RndingJWriling 1 (21119_SU_ENG-OO-t-S466); Copy oflniliol Ptrfom,anoo - St.1 :sA'.l:D .Mr 11 20 i:at ~O~)M1 ou. -~ 20 ,., ,oooM<

Please ill

..... -.~ Emal lltllM Good Pilffom:ilnc. Ellia aboul F• ~ Emil llllbo.: A:I« Pitffm:HOC41 Pwttsm1nu11

., 0

- 0 - Check the box for each desired item/ student combination. Please select only one box per student. Each box checked will send a separate email to the student regarding that item.

Click the blue plus icon ( 0 ) to open a text box for your notes. Items requiring comments will automatically open the text box.

Click the information icon (0 ) next to the search link for more information about the tracking items.

- Click the Submit button only when you are finished providing feedback for all students. The items you selected will be raised on your students when you submit the report. Once you have submitted the report you will not have an opportunity to add to or undo the items you raised.

Important: The report will automatically save your progress every few seconds as you work if you need to exit and return later.

Watch the Two Minute Tip on completing a progress survey for a demonstration of this feature. 25

Adding and Viewing Notes

- On the Students page, search for the student. You can search by name or student ID.

My Students Tracking

I "T> Flag 11 +b Referral II ~ To-Do 11 1',Kudos 11 "osuccess Plan 11 Zi Message 11 ~ Note 11 0 Download Search Con nection Term Cohort Additional Filters jan e doetes~ m ~y Stu dents ~ '-~A_cliv_e____ _. 1:,1_ C a Add Filters

-H over your mouse over I "T> Flag 11 +b Referral 11 ~ To-Do 11 1',Kudos I I "osuccess Plan 11 B Mess age 11 ~ Note I [ the student’s name. Click on the Note button in the Search Connection Term window that opens when ~jia_n_e_d_oe_tes_ t ----~I El jAII My Students 1:,1 jActive you hover your mouse on D Name - Email the student’s name. This D t t will open the Create Note D ' . ~ ~ . window. Jane Doetest £ janeydoetest4775 First esa!'f.ards@carrollcc_edu i!/1

Ii- Flag 11 * Kudos I IB Message 11 ~ Note I

- In the Note Type drop down, select the type Create Note of note you would like to add. - The Date field should auto-populate, if not, • Note Type • Date General Sh ared Note enter today’s date. Shared between instructors and advisors. Subject - In the Subject line, give a brief identifier as Note for fo ld er, not for stud ent to the note subject. If this is a Permissions • Note Perm iss ions Use this to give perm ission to a stud ent to register for a class. note, please enter the course for which you Examples include 3rd attempts, cap over-rides, late start over are giving permission to register. rides, music lessons, practicums , travel studies, STEM coures and theatre productions. This will let advisors and records - The Note field is required. Please enter any know the student has your permission to be in the dass additional information that might be needed. D Se nd copy of note to student

- Note Sharing should be left as Shared. • Note Shari ng @ Shared 0 Private

Q Note Permi ssions: A note type must be selected to determine the shari ng permissions for this note.

* Required fields Never Mind M§f i

- Notes are not viewable by students

unless you check the box to “Send a copy Create Note of note to student.” This will email them * Note Type IPerm issions a copy of your note. You can also choose * Date 02-21-2019 to send a copy to yourself by email for Subject IPermi ssion to add ENGL-101 ~ane has permission to add ENGL-101 to her Fall 2019 your records. The blue box at the bottom Note * ~chedute.l of the Create Note box shows you which roles in the system will be able to view your note on a student’s record. D Send copy of note to yourself

D Send copy of note to stud ent

- When you hit submit, you should get a * Note Sharing ® Sha red 6 Private i FERPA Notice: This note is not disclosab le under FE RPA confirmation notification box. i Note Permissions: People with the following ro les may be able to see th is note if they have a relationship with the student(s): Operation Status X • Academ ic Leadership • Ded icated Advisor Successfully created note • General Advisor • Student Services Leadership • Student Services Support

* Required fields -- Never Mind I H@f E

To View a Note:

You can view a note that you have created or created by others that you have permission to view in the Notes tab of a student record.

Jane Doetest

111'1 Flag 11 +J Referral 11 ~ To-Do 11 • Kudos I I • Message 11 ~ Note I ~ Appointme nt I :Q File I

& Overview Created In Term Written By Note Type ft,, Success Pl ans ~ r,a ~ e r,a rFv::: r,a

JS' Co urses Type Subject Written By Dale

1±1 ~ Permissions Permission to add ENGL-101 Kristie Cru mley Today .. Tracking Role: Student Services Leadership, Academic Leadership, Behavioral Intervention Team (BIT) Ill Meeti ngs 1±1 ~ Advising Note test April Herring 02-05-2019 Role: Student Services Leadership, Academic Leadersh ip, Behavioral Intervention Team (Bin , @l Notes General Advisor

Click on the + icon next to a note to view the note’s text.

Sending a Message to a Student

Sending a Message to a student in Starfish is just like sending an email from your personal email. An email written by you will be sent to the student and only you will be able to see the message’s content in the Notes tab in the Student’s Starfish record.

- Find the student you want to message by searching for them on the Student page. You can also send the same message to several students either by checking the box in front of the individual students you want to message or by clicking the box at the top of the column of check boxes to select all students (if you want to send the same message to your entire course roster, for example).

= Starfish ~

MY S1\JDENTS TRACKING INTAKE

I llf>Flag I ♦() Refe rr a l I ~ fo.-Do I] ~ Kudos I I Ji,..O success Plan 11 • Message j I ~ Note 11 b Download 11 ,.O Prospective Student I

Se3rch Connection Tenn Cohort Additional Filters l jane doe El All My Students =r.:i AII - r-i Add Filters

~ Name • Retention Score Email Phone Cell Phone

Jane Ooetest [email protected] 0184775

I- VIOU 'X Las

- Click the Message button above the dropdown menus to open the Message creator window. You can also hover over a student’s name and click on the Message button there or open the student’s record and click on the Message button at the top of the page.

~ Name• Retention Score Email

D I I

Jane Doetest

& jdoetest F rc;t a [email protected]

I"" Flag * Kudos J Z Message ief'O Note

Jane Doetest

I"" Flag +J Referral I>? To-Do * Kudos Ill Message ~ Note ~ Appointment O Fi le

& Overview Student Information

6 Info I-' Age8

;.. Success Plans I -' I Date of Birth: 04/12/2012 .-, Gender: F I 28

- Enter a Subject and the email contents just as you would for a regular email. If you would like to send a copy to your personal email for your records, check the “Send a copy to yourself” box before clicking Submit.

Send Message I Never Mind I FM:i\E

An email or text message will be sent depending on the student's email notification preferences_ If many recipients will receive the message via text messaging you may want to enter a shorter text version below.

• Subject

• Email

0 Send copy to yourself

Required fields * I Never Mind I ►#ii

- You can view your Message on the Notes tab in a student’s record. Click the + icon next to the message to see the Message text.

You can also see the timestamp of when the Message was sent and whether or not the Message has been read by the student.

Overview Creone d In Tum Written By Note Typtt 0 Info All -; Anyone -----=rii Any ------rii it- Success Plans Type Subject Written By Date El .S Message THIMHs 3ge Emily Salyards Today ~ Courses Role: Student Services Leadership, TenantAdmin - Student Facing Views jll Tracking Email Message Sent Read II Meetings This message is a test. Toclay at 10:59 am unread EB jlll Flag Comment Ra ise Comment Emily Salyards 06-23-2020 Low Course Average Role. Student Services Leadership, TenantAdmin - Student Facing Views

Using Filters to Find Specific Students

There might come a time when you want to find a certain population of students within the whole group. Filters can help you narrow down which students you are seeing to a specific population.

1. Click on the Students navigation item in the menu to see your list of students.

2. Under Connection, select which group of students you would like to filter. For example, if you want to see all of the students in all of your courses, select Instructor. If you want to just look at students in one of your courses, select that course.

3. Once you have selected your Connection, click on the blue Add Filters button.

My Students Tracking Attendance

I ~ Flag 11 +¢ Referral 11 ~ To-Do 11 ♦O Ku dos 11 ~ Success Plan 11 • Messag e I j ~ Note I

Search Connection Tenn Additional Filters , ,f"sw_St_ud_e_nt_N_a_me_,_I.J_S

4. The first filter type listed on the left side is Tracking Items. This filter allows you to see any students within the Connection you set in step two that has a certain tracking item.

Check the Students with Tracking Items box. In the Tracking Type drop down menu you can choose one or more tracking item you would like to look for. Then, under the Item Name drop down, you can select one or more specific type of those Tracking Items you would like to see.

Click Submit to see the list of students within the set Connection with that Tracking Item.

)Ill Tracking Items I!> ., -t!.. w1 th Trac king Items Co horts & Relati onsh ips W Count ~ Tracking Items match ing criteria

11111 Meeti ngs Statu s I.. Active u Resolved u Both ft. Success Plans

~ Attributes Closure Rea son

Item Name

Created By Filte r ~ text to filter results 0 Attendance Conce rn- Missed classes Course Context 0 In Danger of Failing Due Date 0 Low OuiZ/Test Scores

Creation Date 0 Miss ing/Late Assignments 0 Struggling with Course Concepts

* Required fi elds Clear All Filters MW ■ ii Ill 30

5. The Cohorts and Relationships filter allows you to set the Cohort, Term, and Connection within the filters window if it was not set up on the main Students page. Checking the Sections or Organizations boxes allows you find rosters of students in those specific groups. To select a course or organization as a filter, click to highlight it in the list to the left then click the > arrow to move it to the Selected Sections box. Click Submit.

,m Tracking Items Prospective Students 0 Show in results • Cohorts & Relationships Cohort C =a Tenn lim Meetings Connection IAll My Students it- Success Plans ~ Section{s) lilil Retention Scores

E Attributes Find Sections ~------~ li'llm!I Search Results: 25 results » Selected Sections 2-0 Design {2020_FA_ART-105-0...... > 3-0 Design {2020_FA_ART-110-0 .. . ALP for ENGL-101 {2020_FA_EN .. . ALP for ENGL-101 {2020_FA_EN ALP for EN GL-101 (2020_FA_EN .. . ALP for EN GL-101 (2020_FA_EN .. . ALP for EN GL-101 (2020_FA_EN .. . ALP for EN GL-101 {2020_FA_EN ALP for ENGL-101 (2020_FA_EN

n Oraanizationfsl ◄

* Required fields Clear All Filters li&:111 1111

6. The Meetings filter allows you to find students who have or have not had scheduled appointments. Be sure the Students box is checked to select one of the two meetings options. This filter can be refined by using the Appointment Type/Reason drop down menu and/or setting a date range. Only appointments made in Starfish will be recognized by filters.

Additional Filters

Iii' Tracking Items

Co horts & Relati onsh ips ilf l• J Who have had /scheduled meetings

Ill Meetings ~ , 1 Who have not had /scheduled meetings

n- Success Plans Appointment Type I Reason _ Attributes

Dates LIs_ ta_rt _____.E]_s;; to LIE_n d______.13_,, O

7. We are not currently using Success Plans and Retention Scores. These filters are not currently able to be used.

8. The final filter is Attributes. Filters This allows you to find ClearAU Filters -- -

students by certain 1111 Tracking Items 0 Add Attribute

demographic criteria. It will W, Cohorts & Relati onships only return results for ltifl Meetings students for whom you have ft- Success Plans permission to view attribute :E Attributes information.

Click on + Add Attribute to add an attribute filter. You can add multiple attribute filters to further refine the students returned.

The Attribute drop down allows you to Attri bute Va lue select which attribute you want to use to Applied to Graduate @ Assigned to Student filter. The Specific Value drop down will Age 0 Not Assigned to Student 0 Specific Value allow you to select what information Appli ed to Graduate Credits Earned 1:1 within that criteria you are looking for. The Date of Birth type of information required by the Degree Program Specific Value drop down will change Eligible for Pell Grant depending on the attribute selected. Gender Grade Point Average Ra ce

The Age, Credits Earned, and Grade Point Attribu te Va lue Average attributes require a numerical value in IGra de Point Ave rage 1:1 0 Assigned to Stu dent 0 Not Assigned to Student the Specific Value area. Age is entered as a Te rm O l~A_ll _____ ~r,1- @ Specific Value whole number. Credits Earned and Grade Point Average can be entered as a number to the second decimal place.

The Applied to Graduate, Currently Enrolled, Attri bute Va lue and Eligible for Pell Grant attributes require a IA ppli ed to Graduate a 0 Assigned to Student True or False in the Specific Values area. 0 Not Assigned to Student Term O '-IA_ll ______. r,a_ @ Specific Val ue

True

False

The Date of Birth attribute requires before or Attribute Va lue after and a date in the Specific Values area. IDa te of Birth 0 Assigned to Student 0 Not Assigned to Student Term O IFtlter by Term a @ Specific Value

before after

The Degree Program and Academic Standing Attribute Va lue attributes requires a program or standing I Degree Program r.l 0 Assigned to Student 0 Not Assigned to Student code to be typed into the Specific Value area. Term O IFi lter by Term r.l @ Specific Value A reference chart is included at the end of his guide.

The Gender attribute currently requires M Attribute Va lue for male of F for female in the Specific Value IGe nder r.l 0 Assigned to Student 0 Not Assigned to Student area. Term O IFilter by Term r.l @ Specific Value

The Race attribute requires a selection from Attribute Value the drop down in the Specific Values area. I Race 0 Assigned to Student a 0 Not Assigned to Student Term O IFtlter by Term a @ Specific Value E: Al AS BL HI

Unknown WH

To clear filters from the main Students screen, click the blue X button next to Edit Filters.

My Students Tracking

I +~ Referral 11 1% To-Do 11 ~ Kudos I I "a success Plan JI Z Message 11 ~ Note I Jo Download J Search Connection Tenn Cohort Additional Filte rs ~ ~ Istudent Name, Usemame, or lm IAII My students 1:1 IA ctive

- ~ 33

Resource 1: Starfish Attributes

Gender: currently M for male and F for Female in the system.

Age: a whole number. Example 20, 21, 22 and so on.

Birth Date: MM/DD/YYYY format. Example 12/01/1949.

Cum GPA and CUM Completed Credits: a number with a decimal up to 2 digits. Example 3.50

Pell, Currently Enrolled, and Graduation Application: True for Yes and a False for No.

Race Codes: Race Code Race Description AI Alaskan Native or American Indian AS Asian BL Black Native Hawaiian or other Pacific NH Islander WH White HI Hispanic or Latino

Academic Standing Codes: Code Description DEANS Dean's List PROB Academic Probation SUSP Academic Suspension SUSP1 1st Academic Suspension SUSP2 2nd Academic Suspension ALERT Academic Alert APEAL Suspension Appeal Granted TIME Suspension Time Elapsed GOOD Good Acad.Stand. Attained SUSP3 3rd Academic Suspension F.CRS Trans/Dev Course Failure SUSP4 4th Academic Suspension SUSP5 5th Academic Suspension SUSP6 6th Academic Suspension SUSP7 7th Academic Suspension WATS All W, AT or null grades PROB2 Probation 2 PROB1 Probation 1

Program Codes: Acad Program ID Title AA.AS Arts & Sciences, Customized Degree Plan, AA AA.AS.AGING Associate of Arts-Arts & Sciences, Aging AA.AS.BIOL Associate of Arts-Arts & Sciences, Biology AA.AS.C.CRIM Criminal Justice Concentration, Arts and Sciences AA AA.AS.C.CWRITE Creative Writing Concentration, Arts & Sciences AA AA.AS.C.ENGL English Literature Concentration, Arts & Sciences AA AA.AS.C.EXS Exercise Science Concentration, Arts & Sciences AA AA.AS.C.HLTH Health Science Concentration, Arts & Sciences AA AA.AS.C.JOUR Journalism Concentration, Arts & Sciences AA AA.AS.C.PSYC Psychology Concentration, Arts & Sciences AA AA.AS.C.SOC Sociology/Anthropology Concentration, Arts & Sciences AA AA.AS.C.SWK Social Work Concentration, Arts & Sciences AA AA.AS.C.THTR Theatre Concentration, Arts & Sciences AA AA.AS.C.VISART Visual Arts Concentration, Arts & Sciences AA AA.AS.CHEM Associate of Arts-Arts & Sciences, Chemistry AA.AS.COMB Associate of Arts-A&S, Prof Communications for Business AA.AS.COMM Associate of Arts-A&S, Prof Communications for Media/Arts AA.AS.CRIM Associate of Arts-Arts & Sciences, Criminal Justice AA.AS.CWRITE Associate of Arts-Arts & Sciences, English Creative Writing AA.AS.DENTAL Associate of Arts-Arts & Sciences, Dental Hygiene AA.AS.ECON Associate of Arts-Arts & Sciences, Economics AA.AS.ELIT Associate of Arts-Arts & Sciences, English Literature AA.AS.ENGIN Associate of Arts-Arts & Sciences, Engineering AA.AS.EXS Associate of Arts-Arts & Sciences, Exercise Science AA.AS.FORENSIC Associate of Arts-Arts & Sciences, Forensic Science AA.AS.GEN.GEOL Associate of Arts-Arts & Sciences, General Geology AA.AS.HES Associate of Arts-Arts & Sciences, Health Science AA.AS.HIST Associate of Arts-Arts & Sciences, History AA.AS.JOUR Associate of Arts-Arts & Sciences, English Journalism AA.AS.LANG Associate of Arts-Arts & Sciences, World Languages AA.AS.LGST Associate of Arts-A&S, Political Science /Legal Studies AA.AS.MATH Associate of Arts-Arts & Sciences, Mathematics AA.AS.NURS Associate of Arts-Arts & Sciences, Pre-Nursing AA.AS.PHIL Associate of Arts-Arts & Sciences, Philosophy AA.AS.PHYS Associate of Arts-Arts & Sciences, Physics AA.AS.PRO.GEOL Associate of Arts-Arts & Sciences, Professional Geology AA.AS.PSYC Associate of Arts-Arts & Sciences, Psychology AA.AS.SOC Associate of Arts-Arts & Sciences, Sociology/Anthropology AA.AS.SWK Associate of Arts-Arts & Sciences, Social Work 35

AA.AS.THEATRE Associate of Arts-Arts & Sciences, Theatre Performance AA.AS.THTR.TECH Associate of Arts-Arts & Sciences, Theatre Design & Tech AA.AS.VISART Associate of Arts-Arts & Sciences, Visual Art AA.BUAD Business Administration AA AA.BUAD.ACCT Associate of Arts-Business Admin, Accounting AA.BUAD.C.ACCT Accounting Concentration, Business Administration AA AA.BUAD.C.IB International Business Concentration, Business Admin AA AA.BUAD.C.MIS Management Info Systems Concentration, Business Admin AA AA.BUAD.IB Associate of Arts-Business Admin, International Business AA.BUAD.MIS Associate of Arts-Business Admin, Management Info Sys AA.EXP.ARTS Creative Arts Exploration AA.EXP.BUAD Business Exploration AA.EXP.EDUC Education Exploration AA.EXP.HLTH Health Care Professions Exploration AA.EXP.HUMT Humanities and Communication Exploration AA.EXP.SOSCI Social Sciences Exploration AA.EXP.STEM Science, Technology, Engineering and Math Exploration AA.EXP.TECH Computer Technology Exploration AA.GENST General Studies AA AA.GENST.DENTAL Dental Hygiene Transfer to U of MD Baltimore AA.GENST.EMT EMS Applicant General Studies AA AA.GENST.FBIOP Bioprocess Tech Transfer to Frederick CC AA.GENST.FNUC Transfer to Frederick CC Nuclear Med Tech AA.GENST.FRES Respiratory Care Transfer to Frederick CC AA.GENST.FSURG Surgical Tech Transfer to Frederick CC AA.GENST.H.CAR Cardiovascular Tech Transfer to Howard CC AA.GENST.HEMS Transfer to Howard CC EMS AA.GENST.JHNUC Nuclear Medicine Tech Transfer to Johns Hopkins Hospital AA.GENST.JHRAD Radiography Transfer to Johns Hopkins Hospital AA.GENST.JHSONO Sonography Transfer to Johns Hopkins Hospital AA.GENST.LAW.ENF Law Enforcement Applicant General Studies AA.GENST.LPN Associate of Arts-General Studies - Potential LPN AA.GENST.PTA Physical Therapist Assistant Applicant General Studies AA.GENST.RAD Associate of Arts - General Studies/Potent Hagerstn Rad AA.GENST.REG.NURSE Nursing Applicant General Studies AA.GENST.TCERT Teacher Certification or Recertification AA.TCHED Teacher Education AA AA.TCHED.PE Associate of Arts-Physical Ed Teacher Education AAS.ACCT Associate of Applied Science-Accounting AAS.CAD Associate of Applied Science-Computer Aided Design AAS.CAD.A Associate of Applied Science-CAD Architect/Civil Track 36

AAS.CAD.M Associate of Applied Science-CAD Mechanical Track AAS.CGR Computer Graphics AAS AAS.CGR.GD Associate of Applied Science-CGR, Graphic Design AAS.CGR.MD Associate of Applied Science-CGR, Multimedia Design AAS.CIS Computer Information Systems AAS AAS.CIS.CE Associate of Applied Science-CIS Computer Engineering Track AAS.CIS.CP Associate of Applied Science-CIS Computer Programming Track AAS.CIS.HIS Associate of Applied Science-CIS Health Info Systems Track AAS.CIS.WD Associate of Applied Science-CIS Web Design Track AAS.CIS.WMD Associate of Applied Science-CIS Web and Mobile Dev Track AAS.CYBR Cybersecurity AAS AAS.DFAB Digital Design and Fabrication AAS.ECE Early Childhood Education AAS AAS.EMS Emergency Medical Services-Paramedic AAS AAS.ENTEC Entertainment Technology AAS AAS.HIT Health Information Technology AAS AAS.LAW.ENF Law Enforcement AAS AAS.PTA Physical Therapist Assistant AAS AAS.TPS Technical & Professional Studies AAS AAT.ECE Early Childhood Education/Early Childhood Special Ed AAT AAT.ELMED Elementary Education/Elementary Special Education AAT AAT.SECED.CHEM Education Secondary Ed Chemistry AAT AAT.SECED.ENGL Education Secondary Ed English AAT AAT.SECED.MATH Education Secondary Ed Mathematics AAT AAT.SECED.SPAN Education Secondary Ed Spanish AAT AFA.MUSIC Music AFA AS.BIOL Biology AS AS.PS.C.CHEM Chemistry Concentration, Physical Science AS AS.PS.C.GEOL Geology Concentration, Physical Science AS AS.PS.C.PHYS Physics Concentration, Physical Science AS AS.RN Nursing, Registered Nursing AS ASE.ENC Engineering, Computer Engineering ASE ASE.ENE Engineering, Electrical Engineering ASE CERT.ACCT.CPA Accounting CPA Exam Qualification Certificate CERT.BKKP Accounting Certified Bookkeeping Certificate CERT.CAD Computer-Aided Design Certificate CERT.CAD.A Certificate-CAD, Architectural Track CERT.CAD.M Certificate-CAD, Mechanical Track CERT.CGR Computer Graphics Certificate CERT.CGR.GD Certificate-CGR Graphic Design CERT.CGR.MD Certificate-CGR, Multimedia Design 37

CERT.CYBR Network Security Certificate CERT.EMS Emergency Medical Services-Paramedic Certificate CERT.ENTEC Entertainment Technology Certificate CERT.HIT.ADV Health Information Technology Advanced Certificate CERT.HIT.CORE Health Information Technology Core Certificate CERT.LPN Nursing, Practical Nursing Certificate CERT.OFFC Office Technology Certificate CERT.OFFC.MEDICAL Certificate - Offc: Medical Secretarial Concentration CERT.SPORT.MED Sports Medicine Aide Certificate NOND Non-Degree Seeking Student REM READ/ENG/MAT ROC.ART.HISTORY Letter of Recognition: Art History ROC.ART.STUDIO Letter of Recognition: Visual Art Studio ROC.CAD Letter of Recognition: Computer-Aided Design ROC.CGR Letter of Recognition: Computer Graphics ROC.CIS.PROG Letter of Recognition: CISProgramming ROC.CIS.WEB Letter of Recognition: CIS Web Developing ROC.CRIM Letter of Recognition: Criminal Justice ROC.ECE Letter of Recognition: Early Childhood Education ROC.ENR.AGENT Letter of Recognition: Enrolled Agent ROC.OFFC.ADMIN Letter of Recognition: Office Tech Administrative Assistant ROC.OFFC.LEGAL Letter of Recognition: OFFC Legal Secretary ROC.PERSONAL.TRAIN Letter of Recognition: Personal Training UNDEC Undecided

Resource 2: Student Email Templates

When you submit a tracking item on a student, whether early alert or kudo, the student will receive a message from you describing the tracking item, providing your comments, and outlining next steps in their path to success. Here we have included the messages that are sent to the student.*

*PLEASE NOTE: These messages are coming from you! Any comments you input should address the student directly.

Flag Emails • “Rachel missed 3 classes this month” indicates where your comments appear in the template.

Never Attended (Face to face, online or hybrid)

Su bject We miss you in Intro duction to Microbiology

Dear Rachel,

Your classmates wh o attend their cou rses are more likely to succeed in the class . According to my records, you have not yet attended Introduction lo Microbiology_

Attending class. Whelher it's a fa ce to face or online formal, is important both lor success in class, bul could also have finan cial conseq uences.

Rache l missed 3 classes lhis month .

II there is a reaso n you cannot attend this dass as schedu led, please speak with me or your acad em ic advisor, immediately.

Sincere ly, Yasm in Gold

Attendance Concern- Missed 3 classes

Subject We miss you in Introduction to Microbiology

Dear Rachel ,

Introduction to Microbiology isn't the sam e withou t you!

You can be successful in your academic studies and atten ding class is lhe first step lo accomplis hing your goals. Missing class content can affect your grades , academ ic performa nce, and possibly have financial consequences. It's nol too lale tor you to change you r attend ance habits

Rache l missed 3 classes this month .

Carroll Commu ntty College has many resources that can aid your effort to improve academ ic perfo rma nce an d assist wtth pe rsonal conce rn s. Please reply to this email to contact me, or consider contacting your advisor tor resources an d sugg eslions lor improvement.

We ca re about your success!

Since re ly,

Yasm in Gold

In Danger of Failing

Subject Don1 go off your path! Action Required in Introduction to Microbiology

Dear Rachel,

You are not yet progressing to a passing grade in Introduction to Microbiology , and I'm concerned that time is ru nning out to tu rn your gra de around. It's common for students to go thro ugh chall enges like th is and overcome them.

Rach el missed 3 classes this month.

Conta ct me right away to discuss your options and develop a plan of action. Also, co nsider using the Academic Center.

The Aca demic Ce nter (loca ted on the second fioor of the L building) provides a variety of tutoring and other support. Stop by the Academic Cente r (L-288) or call 410-386-8300 on Monday-Thursday from 8:30 am- 8:00 pm or Friday from 8:30 am-4:30 pm to decide which tutoring option will help you be more successful in reach ing your goals.

Ca rroll Comm unity College has many resou rces that can aid your effort to improve academic performance and ass ist with personal concerns. Please reply to this email to contact me, or cons ider conta cti ng your advisor for resources and suggestions tor improvement.

We ca re about your success!

Since rely,

Yasm in Gold

No or Low Participation

Su bj ect We want to hear from you in Introduction to Microbiology

Dear Rachel,

Our class benefits when you share your insights I enjoy hearing from all my students, an d I'd like to hear more from you The more you participate the more you remember. So far you have not participated in Introduction to Microbiology as much as I would like.

There are lots of ways to share your ideas. Feel free to talk to your classmates or myself about ways to communicate you r thoughts.

Rachel missed 3 classes this month.

II there is some reason you are not comfortable participating in d ass, please let me know.

otherwise, I look fo rward to hearing your pe rspective in class!

Sincerely,

Yasmin Gold

Low Course Average

Subject You're not yet passing Introdu ction to Microbiology

Dea r Rachel,

Based on your current grade, you're not yet passing Introduction to Microbiology. Rachel missed 3 classes this month.

A strugg le is just an opportunity for growth, and ifs common for students to go through challenges like this and overcome them. Here are some academ ic steps that your peers have taken to be successful:

1. Atten d and participate in all class activiti es

2. Take good notes

3. Study freq uently

4. Complete all assignments an d han d them in on time.

5. Me et with your instructor. 6. Attend tutoring. Below i s information about how to access tutoring

The Academic Ce nter (located on the second fi oor of the L building) provides a variety of tutoring and other support. Stop by the Academ ic Center (L-288) or call 410-386-8300 on Monday-Thursday from 8:30 am- 8:00 pm or Friday from 8:30 am-4:30 pm to decide which tutoring option will help you be more successful in reaching your goals.

II your struggle is not class related, please contact your instructor directty, or for a list of services, visit your dedicated advisor.

Sincerely, Yasmin Gold

Struggling with Course Concepts

Subj ect You're strugg ling with concepts in Intro duction to Microbiology

Dea r Rachel,

Base d on your cu rrent grade, it seems like you're stru ggling with course concepts in Introdu ction to Microbiology, but you can ch ange that. A struggle is just an opportuntty for growth, and it's common for students lo go through challenges like this and overcome them. Rachel missed 3 classes this month.

Here are some academic steps that your peers have taken to be successful:

1. Attend and participate in all class activiti es

2. Take good notes

3. Study frequently

4. Complete all assignments an d han d them in on lime.

5. Meet with your instructor. 6. Attend tut oring. Be low i s information about how to access tutoring

The Aca demic Ce nter (located on the seco nd fioor of the L building) provides a va ri ety of tutori ng and other support. Stop by the Aca dem ic Center (L-288) or ca ll 410-386-8300 on Monday-Thursday from 8:30 am- 8:00 pm or Friday from 8:30 am-4:30 pm to decide which tutoring option will help you be more successful in reaching your goals.

II your struggle is not class related, please contact you r instructor directty, or for a list of services, visit your ded icate d adviso r.

Sincerely, Yasm in Gold

Low Scores on Assignments/Tests

Subject You got a low score on a recenl ass ign ment or test Introduction to Microbiology

Dea r Ra chel,

You just gol a low score in Introducti on lo Microbiology, but you can ch ange that. A strugg le is just an opportunity fo r growth, and tt's co mmon for students l o go through challenges like lhis and overcome them.

Here are so me aca demic steps that your peers have taken to be successfu l:

1. Attend and participate in all clas s activities

2. Ta ke good notes 3. Study freq uently

4. Meet witll your instructor . 5. Atten d tutoring. Here is more infonnation on how to do that:

The Academic Center (located on the second floor of the L building) provides a variety of tutoring and other suppon. Stop by the Academic Center (L- 288) or call 410-386-8300 on Monday-Thursday from 8:30 am- 8:00 pm or Friday from 8:30 am-4:30 pm to decide which tutoring option w ill help you be more successful in reach ing your goals.

Rachel missed 3 classes this month.

II your strugg le is not class related, please contact me directly, or for a list of se rvices, contact your academ ic advisor.

Sincerely,

Yasm in Gold

Suggest that Student Withdraws from Course

.Subject Stay ori your acad emic path

[)ear Rac11,el,

You have riot yet progress,ed to a passirig grade in In roduction o Microbio ogry, andltime jjs ru rrnirig out this term. Radllel miss,ed 3 d ass,es this month. But, stu,derits who took theses ,eps were more m~ely to ,continue on their path_ 1. Meet witl1 your academic advisor ,about wi Mrawing from this co urse_Ask about deadliries_ 2. Talk with someone in financial aid to be sure you won't owe moriey (everi if you don't get financial aid)_ 3. Meet he deadline to witM raw. {This date is listed in your course syllabus and can be found on line_)

let me lrnow if you ne-ed ariytl1ing else from me ,or ave a y questtons_ Sincerely,

Yas min Gold

Missing/Late Assignments

Subject You are miss ing assign me nts in Introductio n to Microbiology

Dea r Rachel,

Students who complete ass ignments oo time an d iotera ct with course material frequeoUy are more successfu l in the class_Ac cord iog to my records, you have riot submitted one or more ass ignments. Rache l missed 3 classes this month. Please contact me to talk ab out your next steps reg arding your coursework I'm here to help! Carro ll Commu ntty College has many resources that can aid your effort to improve academ ic performa nce and assist with personal coocerns_Pl ease reply to this email to contact me, or coos ider contacting your advisor for resources ari d suggestions for improvement.

We care about your success!

Sincerely,

Yasm io Gold

Missing/Late Homework Assignments

Subject You are miss iog homework ass ignments in lntroductioo to Microbiology

Dea r Ra chel,

Students who complete their online homework assignments on time and interact with course material irequently are mo re successful in the class. According to my records, you have not submitted one or more online hom ework ass igomeots. Rach el missed 3 classes this month. Please co ntact me to talk about your next steps regarding your coursework I'm here to help! Carroll Commu ntty College has many resources that can aid your effort to improve academ ic performance and assist with pe rsooal coocerns. Please reply to this email to contact me, or consider contacting your advisor ior resources an d suggestioos for improveme nt.

We ca re about your success!

Since rely,

Yasm io Gold

Kudos Emails

• “Has maintained a 98% in the class” indicates where your comments appear in the template.

Keep up the Good Work

Su1bj;ed Kudos! K!eep up tt1,e good work in lnlrod'.uc ion to Micro biology

D,ear Ra dhel,

Way to go_

I appr,eciate your dedication and l1ard work tn d ass_

Here are my ad dittonal co mm ents: Has maintained a 198% in the d ass .

Continuing these effective academic habits will ead to your su coess ! Keep up tlhe good work, and you'll go th,e distarwe! Sincere ly,

Yasm in Gold

Off to a Great Start

Subject Off to a great start in Introduction to Microbiology

Dear Ra chel ,

You are off to a great start in Introduction to Microbiology_ Keep up the hard work and tum your study strategies into a haM by being consistent! With this kind of solid start, you're bound to fi nd success further on in the class .

Has maintained a 98% in the class.

Keep up the hard work!

Sincere ly, Yasm in Gold

I Caught You Being Exceptional

Subject Ra chel, I caught you being exceptional in BIOL1 01 -003-FA2 014

Dear Rachel,

I caught you being exceptional in Introduction to Microbiology_Stu dents who go above and beyond demonstrate their dedication to reach ing th eir academic goals.

Has maintained a 98% in the class.

Keep up the good world

Sincere ly, Yasmin Gold

Outstanding Academic Performance

Subj,ect Rach el, you've ad outstandi g academ ic performarice!

l)ear Ra,dhel,

Your hard work has not go ne urn notice ct You're doing a great job in lritro c!uctio to Mtcrnbiology!

Has ma inta in&d a 93% iri tile class.

Sincerely,

Yasmin Gold

Showing Improvement

Subj ect Rach el, you're showing improvement in BIOL 101-003-FA2014

Dear Ra chel,

Every academic journ ey is different, but each on e is ta ken on e step at a time. You are showing improvement in ln!roduction to Microbiology_

Has ma intained a 98% in the class.

Every step forward is another step toward reaching your goals. Keep up the good work!

Sirice re ly, Yasmin Golcl

Referrals

• “Needs help with Bio” indicates where your comments appear in the template.

Advising:

Subject Rachel, I recommend! you talk to yom advisor!

Dear Rachel,

I tl1i11k you wou ld berieft rom talking to your adv isor.

You can email the advising office at [email protected] or ca ll llhem at 41O- J86-8435 to set up a appointment.

Sincerely,

Yasmin Gold

Career Development:

Subj ect Racllel I think you wou ld benefrt fro m talking to Career Development!

Dear Rachel,

I recommend you talk to someone in Career Dev elopment

Needs llelp wit11 Bio

To set up an appointment you can email camerdev,[email protected] u or call 410-336--8523

Sincere ly,

Yasmin G old

Dean of Students:

Subj ect Rach el , please co ntact tlte Dean of Students

Dear Ra chel .

The Dean of Students is a great r,esource for both personal and academic success. I re commend you make an appointment with the Dean.

You can do so by ca ll ing 410-386-8404 or emailing, sludentaffairs@carro llcc.edu.

Needs help with Bio

Since re ly, Yas min Gold

Disability Support Services:

Subject I believe you would benefit from a(n)Tutori ng Referral

Dear Rachel,

Did you know that students who use cam pus support services are more likely to pass th eir courses and com plete their acade mic goa l(s)? Be low you will fi nd a referral to the Disab ility Support Services Office that I believe will help you. Please follow up with this office as soon as poss ible to get the assistance you need quickly. Referral Name : Tutoring Referral Course : Introducti on lo Microbiology Comments : Needs help with Bio Due Date : 4130/2014 12:00 PM EDT

Since rely,

Yasmin Gold

Financial Aid:

Subject I be lieve you wou ld benefit from a(n)Tutori ng Refe rral

Dear Rachel,

Did you know that students who use campus support services are more likely to pass their cou rses and complete their academic goal(s)? Be low you will fi nd a referral to the Financial Aid Office that I believe will help you. Please follow up wtth this office as soon as possible to gel the ass istance you need quickly. Referra l Name : Tuto ring Referral Course . Introducti on to Microbiology Comments : Nee ds help with Bio Due Date : 4130/2014 12 00 PM EDT

Sincere ly,

Yas min Gold

Librarian:

Subject Rachel, I think you w ou ld benefit from seeing a [ibrarian

Dear Ra chel,

I believe you wou ld benefrt fro m meeting with a librariari about BIOL 101-003-FA20 14.

Needs help with Bio

Pleas e call 410-386-8340 or visit the library webpage hittQ:IJUbra[Y..carrollcc.edu/home to m ake an appointment wit l1 a librarian .

Siricerely,

Yasm in Gold

Math Success Navigator:

.S 1.11bj,ect Rach el referral to Math Success Navigator

near Rachel:

Please co ntac· the Math Stw oess Navigator Jenelle Cutilta to discuss:

Nee d:s help wit11 Bio

Her oonta. ct information is: j [email protected]. edu or 410-386-8235.

Si cerely,

Yasmin Gold yg o ld@exoel!ent edu

Tutoring:

.Subj;ect Rach el I think you wou ld benefrt fro m visi ing the academ ic oenter

!)ear Radhel:

I believe you would benefrt fro m us ing tutoring servioes for BIOL101-0 00-f A20 14

NeedJs help with Bio

Pleas,e go to the Academ ic Genter (L238) or call 410-386--3300 to set up tutoring or help with other study sl

Sincere ly,

Yasm in Golcl

Messages to Students Concerning Appointments

Email to student when they set up an appointment with you

SuIbj,ect Yasm in Goldi, Gener.al Advistng Vrait, 4128120 14 12:00 PM EDT

Hi Racl1el,

We're co nfirming that you have schedu led the following appoinbnent:

Sc · eduIled By: Yasmin Gold Meeli11gI Willl: Yasmin Gotd andl Rachel Lands Date: 4/2.8/20 l 4 12:00 PM EDT Locatio11 : Vilihitman Rm 222 (K11 odk 3 times) Reason for Meeti11g: Ge nera l Advisirig Visit lnstrnctio 11 s: Pl eaiS e arrive 10 mi nu~es early_ Des,cliptim1: Come talk abo u your flJtlJ r,e_ Colllirse: lntrocl . cro to Maorobiology

To ma ke dhanges lo yo r appoiniment, pleas,e call lhe ar:lvist gI O··1ice at 410-386-8435

Email to student an appointment is updated

Yasmin Goldi, General Advislng visit Revised , 4/30/2014 12:00 PM EDT

Hi Rachel,

Til e following appo intment has been updated_New appointment detarls are below:

Upd!ated By: Yasmin God M'eet i1111 gI With :: Yasmin Go cl and Rachel Lands Date: 4/30/2014 12:00 PM EDT (was 4128/201·4 12:00 PM EDT) Locatio11 : Whitmarn IRm 222' (Knodk 3 times) (w.as L'Wiitman Rtrl 333} Rea son for Meeti n gI: Ge era I Advising Visit IRevisedl r vas Genera! Advising Visit) lnstmctio1111s: Pleooe arrive 10 minrnes ea rly_ Desclipti0111: Come talk about your flJtlJl"e more. (updated} Couirse: lritroduction to Miorobiology (was Introduction to M.acmbiofogy)

To ma kie dhanges o y,o r appoiniment, pJeas,e call the advistngI o'"-ice at 410-386-,8435.

Email to student when an appointment is cancelled

Subj,ect Yasm in Goldi, Disouss Grades, 4130/2014 12:00 PM EDT

I-Ii Rache l,

We're co r1 firmirig ttlatthe ··ouowing appoinlment hais been caricefed:

,canceleol By: Yasm in Goldi M'.eeti11g1Wi th:: Yasmiri God andl Rachel Lands Date: 4130/2014 12:00 PM EDT Locatio11: Wh. mari Rm 222 (Kn odk 2 times) Rea son for M1eeting1: OiS cuss Grades Desc li'i ptio 11 : Meet witt, me ab out g1rade:s Couirse: lr1 tro cluctior1 to Miorobiology Commelillt: Grades are firi,e

To resdhed u!e, pl eas,e caII the Advisi r1 g1Offic e a 410-3 816-005.

Email to student when they miss an appointment

Subject Missed Appointment

Dear Rachel Lands, You missed your appointme nt wdh Yasmin Gold on 4/30120 14 at 12:00 PM EDT II is important that you attend meetings lhal you have scheduled. Please login to Starfish and reschedu le our meeting for another dale. Sincere ly, The Student Success Team

Progress Report Specific Emails (Scale Version)

Progress Report: Poor Performance

Subject There's still ti me to get back on track in Introduction to Microbiology

Dea r Rachel,

Getting started in a new class can be tough, but ir s important to start off strong so you have a solid fou ndati on to build on.

Ra chel missed 3 classes this month.

You may not have gotten the start you wou ld have liked , but there is still lime to get back on track. Here are some academic steps that your pee rs have taken to be successful:

1. Attend and participate in all class activiti es 2. Take good note s 3. Study frequently 4. Complete all assignments and han d them in on time.

5. Meet with your instructor. 6. Attend tutoring. Be low is information about how to access tutoring The Academic Center (localed on the seco nd floor of the L building) provides a variety of tutoring and other support. Stop by the Academic Center (l-288) or call 410-386-8300 on Monday-Thursday from 8:30 am- 8:00 pm or Friday from 8:30 am-4:30 pm to decide which tutoring option will help you be more successful in reaching you r goals. If your trouble getting started is not co urse re lated, please get in touch directlY, or for a list of services, visit your academic advisor.

Sincerely, Yasmin Gold

Progress Report: Fair Performance Su bject I wan t to see you su cceed in Introduction to Microbiology

Dea r Rachel ,

Getting a stro ng start in your class es is important so you have a solid foundation to build on. I wan t you to be successful in Introducti on to Microbiology, but you may not have gotten the start you would have liked.

Rachel missed 3 classes this month.

Here are some academic steps that your peers have taken to be successfu l: 1. Attend and participate in all class activiti es 2. Take good notes 3. Study freq uently 4. Complete all assignments and hand them in on time.

5. Meet with your instructor. I'm here to help if you are stru ggling. 6. Atten d tutoring . Below is information about how to access tutoring The Academic Ce nter (located on the second floor of th e L building) provides a variety of tutoring and other support. Stop by the Aca demic Center (L-288) or ca ll 410-386-83 00 on Mo nday-Th ursday from 8:30 am- 8:00 pm or Frid ay from 8:30 am-4:30 pm to decide which tutori ng opti on will help you be more successful in reach ing your goals. I look forward to seeing you be successfu l in this class!

Sincerely, Yasm in Gold

Progress Report: Good Performance

Subj ect Off to a great start in Introduction to Microbiology

Dear Rachel ,

You are off to a great start in Introduction lo Microbiology. Keep up the hard work and tum your study strategies into a habit by being consistent! With th is kind of solid start, you're bound to fi nd success further on in the d ass.

Has maintained a 98% in the class.

Keep up the hard workl

Sincerely, Yasmin Gold

Progress Report: Outstanding Performance

Subj;ect Rach el, you've ad outstanding academ ic performan,oe!

[)ea F Ra,dhel'

Yomhard work has not go ne rnnoticed. Yiouire doing a ,great job in lntro duclion to Mtcrnbiology!

I-l as ma intained a 93% in the class.

Keep up your fantasliic academic perfo rmance and you are sure to reach ~1ot.1 r goals!

Si ncere.ly,

Yasmin Gold