ADMINISTRATION
2018 BOARD OF DIRECTORS
Sumire Gant Colleen Bentley Maricela de Rivera Adam Carrillo Mary Zendejas Chair Vice Chair Secretary/Treasurer Board Member Board Member
Michael Clemson Steven Neal Lea Eriksen Eric Widstrand Board Member Board Member City Representative City Representative Non-Voting Non-Voting EXECUTIVE LEADERSHIP TEAM (ELT)
Kenneth A. McDonald Debra A. Johnson Vincent C. Ewing Lisa Patton President and CEO Deputy CEO General Counsel Executive Director/VP, Finance and Budget
Anthony Cohen LaVerne David Lee Burner Patrick Pham Executive Director/VP, Executive Director/VP, Executive Director/VP, Executive Director/VP, Maintenance and Infrastructure Employee and Labor Relations Transit Service Delivery Information Technology and Planning LBT At-A-Glance 1-2 September 2018 LBT HISTORY
March 1963 Articles of Incorporation for Long Beach Public Transportation Company are approved and the Board of Directors conducts its first meeting.
May 1963–1977 William (Bill) Farrell becomes first general manager of the Long Beach Public Transportation Company.
1963 The first bus procured by Long Beach Public Transportation Company was the Dreamliner model bus.
May 1974 Grand opening of new Long Beach Transit offices and maintenance department at 1300 Gardenia Avenue.
1975 Dial-A-Lift begins services for customers with disabilities who are unable to use the LBT fixed-route bus system.
1977–1980 Gerald (Jerry) Haugh served as the second general manager of Long Beach Transit.
1980–2013 Lawrence (Larry) Jackson hired as the third general manager of Long Beach Transit. He would lead the company for the next 33 years.
August 1982 Long Beach Transit Mall is dedicated.
Mid 1990s Instituted downtown shuttle service called the Runabout, and later the Pine Avenue Link.
LBT At-A-Glance 1-3 September 2018 LBT HISTORY (Cont’d)
September 1998 A second operating facility is opened in North Long Beach, giving LBT an opportunity to expand its fleet.
1998 AquaBus service begins with two 40-foot boats skippered by Catalina Express boat captains.
2001 The Pine Avenue Link is re-branded The Passport and continues its service of downtown Long Beach venues.
2004–2009 LBT adds 89 gasoline-electric hybrid buses to the fleet introducing production model gasoline-electric hybrid buses into revenue service.
2009 The U-Pass program begins at CSULB. The U-Pass program funded by the university provides complimentary bus service for students, faculty and staff.
2011 AquaLink service begins with a high-speed catamaran that adds express service and a stop at Belmont Pier.
Winter 2013 LBT added 64 new 40-foot Gillig compressed natural gas (CNG) buses to the fleet.
2013 LBT celebrates 50 years of moving the community forward.
August 2013 Kenneth McDonald becomes the fourth President and Chief Executive Officer of Long Beach Transit.
March 2017 LBT adds 10 Battery-Electric Buses to its fleet. LBT At-A-Glance 1-4 September 2018 ABOUT LBT
LBT provides public transportation to more than 26 million boarding customers annually in southeastern Los Angeles County and northern Orange County. With a service area covering over 100-square miles across 13 cities, LBT annually runs more than 6.9 million service miles over 700,000 service hours, using 248 fixed-route buses. LBT also operates demand responsive paratransit service and water taxi service.
LBT service attracts a variety of customers, including those who utilize public transit as their primary means of travel. Transit ridership by students has also grown significantly in recent years primarily due to the elimination of school bus service. These core customers rely on LBT to get to medical appointments, school, work, and to other recreational destinations throughout LBT’s service area.
STATISTICS FY 2018 Customer Boardings 23.8 million FY 2019 Operating Budget $98.02 million FY 2018 Vehicle Miles Traveled 7.7 million FY 2019 Capital Budget $38.37 million Number of Routes 35 Fleet 248 vehicles
LBT SOURCES OF FUNDING
Source: FY 2019 Long Beach Transit Budget LBT At-A-Glance 1-5 September 2018 ABOUT LBT (Cont’d)
LBT CUSTOMER – TRIP PURPOSE Other Medical 1.3% Personal Business 5.6% 13.1% Recreational / Social 9.1% Work 35.0% Shopping 5.6%
School 30.3% Source: FY 2018 Annual Customer and Community Evaluation Survey
Trip Purpose Personal Business Recreational / Social Shopping School Work Medical Other LBT CUSTOMER – OCCUPATION
Other Unemployed 3.3% 6.2% Retired 6.5% Employed 47.8%
Student 36.0%
Source: FY 2018 Annual Customer and Community Evaluation Survey LBT At-A-Glance 1-6 September 2018 Employed Student Retired Unemployed Other Occupation ABOUT LBT (Cont’d) Income LBT CUSTOMER – ANNUAL HOUSEHOLD INCOME
$20,000 to $29,999 22.7%
Under $19,999 $30,000 to 38.0% $39,999 7.0%
$40,000 & above 32.2% $15,000 or less 33.9%
Source: FY 2018 Annual Customer and Community Evaluation Survey
LBT CUSTOMER – ALTERNATIVE TRANSPORTATION MODE Would not make trip 4.6% Other Cab/taxi 0.5% Get a ride Uber/Lyft 5.1% 23.2% 5.7% Bicycle 7.6%
Drive alone 9.7%
Walk 17.0%
Carpool 10.5%
Other public transit 15.9%
Source: FY 2018 Annual Customer and Community Evaluation Survey Alternative Transportation LBT At-A-Glance 1-7 September 2018 LBT COMMUNITY PARTNERS
LBT’s commitment to connecting communities and moving people has been emphasized through its strategic priority of promoting the community and industry focus. Below are some highlights of LBT’s partnerships:
Regional Transit Access Pass (TAP) • TAP is a regional fare instrument that is a durable, eco-friendly, “smart card” that contains smart- chip technology designed to improve the transit experience.
• The TAP card enables public transit customers to electronically purchase and load bus and rail passes on one convenient card, which allows customers to seamlessly travel among all TAP- enabled systems within Los Angeles County.
• LBT transitioned to TAP in February 2015.
Southern California Regional Transit Training Consortium (SCRTTC) • SCRTTC is a non-profit organization made up of Southern California Community Colleges, Transit Agencies and Universities working together to deliver training courses to transit workers across Southern California.
• The Consortium offers a training program which helps transit agencies (such as LBT) meet present and future technical/ mechanical labor workforce needs.
• SCRTTC provides benefits to the transit industry and educational institutions by the development of a bottoms-up, industry-driven competency-based curriculum. Public-Private Partnerships LBT utilizes innovative community partnerships to help in the provision of cost-effective service and programs to its customers. • Global Paratransit, Inc., provides LBT’s Dial-A-Lift paratransit service. • Catalina Express operates LBT’s water taxis which provide service along the Long Beach coast. • California State University, Long Beach (CSULB) has pioneered LBT’s U-Pass program in which CSULB pays to allow students, faculty and staff to use any LBT bus throughout the regular school year. • The Belmont Shore Employee Rider Pass Program, funded through the Belmont Shore Business Association, allows area employees to ride LBT, thereby helping to offset the area’s parking congestion.
LBT At-A-Glance 1-8 September 2018 LBT ENVIRONMENTAL SUSTAINABILITY
LBT continues to have a leadership role in its efforts towards environmental preservation and resource efficiency. LBT’s overall goal is to reduce its reliance on fossil fuels, leading to greater energy efficiency and independence.
LBT is very proud of its record for aggressively implementing strategies to achieve this goal by using sustainable materials, methods and technologies that improve the environmental, social and economic health of the communities it serves. • LBT was one of the first transit agencies in California to install particulate traps on its diesel bus fleet, allowing for an emissions level equal to that generated by Compressed Natural Gas (CNG) and Liquefied Natural Gas (LNG) buses.
●● With 76 gasoline-electric hybrid buses, 125 CNG buses in service and 10 battery-electric buses, 85 percent of LBT’s fleet is alternatively fueled.
●● An energy audit by Southern California Edison helped LBT introduce new energy conservation practices, such as utilizing more energy- efficient lighting, and charging equipment in off-peak hours.
●● As a result of the Environmental and Sustainability Management System (ESMS) training completed by its staff, LBT is successfully implementing numerous strategies to reduce environmental impacts to the agency.
●● LBT’s entire bus fleet is equipped with bike racks, which can accommodate up to three bicycles per bus.
LBT At-A-Glance 1-9 September 2018 LBT PRODUCTS AND SERVICES
LBT operates a public transit system with a wide range of services, including:
• Fixed-route bus service
• Demand-responsive paratransit service (Dial-A-Lift)
• Water taxi service (AquaBus and AquaLink)
• Special services (such as the LA Galaxy Express, LA Chargers Express and the summer Museum Express)
Service Area Statistics
• More than 100-square miles, covering the cities of Long Beach, Lakewood and Signal Hill—as well as portions of Artesia, Bellflower, Carson, Cerritos, Compton, Hawaiian Gardens, Los Alamitos, Norwalk, Paramount and Seal Beach.
• 800,000 residents live within one-quarter mile of LBT bus stops.
• 26.2 million annual boarding customers.
• LBT routes connect to Los Angeles Metro, Orange County Transportation Authority (OCTA) and other regional operators.
• Customers can transfer to regional transit operators’ services with a special interagency transfer that can be loaded on TAP, the regional LA County monthly EZ Pass, or the OCTA and LBT Day Pass.
• Dial-A-Lift service is available to Long Beach, Lakewood and Signal Hill residents.
Accessibility All LBT Fixed-Route and Water Taxi vessels are 100-percent mobility-device accessible.
Water Taxis • LBT’s two 40-passenger AquaBus vessels travel through the Long Beach Harbor between waterfront attractions like the Queen Mary, the Aquarium of the Pacific, Pine Avenue Circle and Shoreline Village.
• LBT’s AquaLink I and II are 75-passenger, high-speed catamarans that operate along the Long Beach coast, from the Long Beach Harbor to Alamitos Bay Landing.
LBT At-A-Glance 1-10 September 2018 Long Beach Transit Routing Map LBT SYSTEM MAP 8/26/2018 - 2/9/2019
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S:\GIS\Tasks\Government_Relations\cities_served\2014_aug\2014_08_Cities Served by LBT.mxd LBT FACILITIES (Cont’d)
Anaheim Street Facility – LBT1 LBT’s administrative, operating, and maintenance headquarters are at the Anaheim Street Facility located at 1963 E. Anaheim St. This site is located at the center of the LBT service area, about 2.5 miles from downtown Long Beach, and is well suited for operator and bus exchanges. The eight-acre site was designed with 183 bus storage spaces.
Cherry Avenue Facility – LBT2 LBT’s second operating and maintenance center, often referred to as LBT2, was built in 1998 and is located on approximately 10 acres at 6860 Cherry Ave. The site offers operational advantages for the northern part of the service area, especially with reduced deadhead time. LBT2 is equipped and staffed for operations, planning and service planning, training, fueling and light maintenance. This facility is outfitted with a CNG fueling facility to allow for the operation of LBT’s 85 CNG buses.
LBT At-A-Glance 1-13 September 2018 LBT FACILITIES (Cont’d)
First Street Transit Gallery The First Street Transit Gallery is located in downtown Long Beach on 1st St. between Long Beach Blvd. and Pacific Ave. This location is central to downtown Long Beach activities and in close proximity to new and proposed developments. It provides a variety of amenities for transit operations and customers: exclusive bus lanes, traffic control equipment and kiosks with graphic and electronic displays showing real-time arrival and departure information. The Gallery, which serves as the focal point for local, sub-regional and regional transit systems, was recently renovated and features improved lighting, public art signage, landscaping and customer amenities.
Transit and Visitor Information Center The First Street Transit Gallery is also home to LBT’s Transit and Visitor Information Center located on the corner of 1st St. and Pine Ave. The facility opened in June 2009 and provides both visitor and transit information, along with sales of transit fare media. Many customer service features are also available at the Center, including expanded window service hours, a real-time transit schedule display, a touch-screen kiosk that provides 24-hour transit information, and downtown Long Beach’s first public restrooms with a dedicated attendant.
LBT At-A-Glance 1-14 September 2018 LBT ORGANIZATIONAL CHART
LBT At-A-Glance 1-15 September 2018