ETIHAD STADIUM ACCESS STATEMENT 2016/17 SEASON

ETIHAD STADIUM ACCESS STATEMENT 2016/17 SEASON ETIHAD STADIUM ACCESS STATEMENT 2016/17 SEASON

CONTENTS: WELCOME How to get to the Etihad Stadium • Public Transport CITY PRIDES • Car Parking ITSELF ON BEING INCLUSIVE While you are at the Etihad Stadium AND WORKING WITH ALL • Ticket Office ITS SUPPORTERS. • Hospitality • CityStore • Stadium Access • Viewing Areas • Accessible Toilets • Catering

Additional Information

Contact Information ETIHAD STADIUM ACCESS STATEMENT 2016/17 SEASON

The Etihad Stadium is easily accessible using all modes • Platforms 1-12 have tactile warning strips, of transport and is within easy walking distance from 13 and 14 do not HOW TO . Further information can also be found at mancity.com/access • Lift access around Piccadilly Station GET TO • Accessible car parking within both short stay TRAIN (Fairfield St, M1 2QF) and long stay (Boad St, vehicle access on Station Approach, M1 2ND) THE ETIHAD The nearest station is Manchester Piccadilly (approximately 2 miles). You can also access the • Pick up/set down: in the short stay car park STADIUM Metrolink from Manchester Piccadilly, where the journey takes approximately 10 minutes. On event days trams • Accessible Taxis – via taxi rank at the Fairfield THERE ARE SEVERAL MODES will run every 6 minutes. Alternatively, you can get a taxi St entrance. which takes around 5-mins (approximate fare £8). OF TRANSPORT AVAILABLE For further information on train travel visit TO SUPPORTERS. • All entrances are step-free, and there is level access tfgm.com or networkrail.co.uk to all platforms

• The ticket office has a low counter and there are accessible ticket machines

• Wheelchairs are available via a member of station staff

• Mobility buggies (pre-booked with your train company)

• Staff available for assistance

• Accessible toilets, radar key is required

• Induction loop at the train information booth (outside the ticket office) ETIHAD STADIUM ACCESS STATEMENT 2016/17 SEASON

BUS METROLINK

A number of bus routes run along Ashton New The stop is directly opposite the Road, stopping directly outside the Etihad Stadium. City Square Fanzone. There is a frequent service to All buses are low floor vehicles (this means they can and from the Stadium on matchdays, both before and be lowered to pavement level when the bus stops and after the event. The journey time between the Etihad the doors open). On most buses the wheelchair ramp Campus stop and Piccadilly Gardens stop (city centre) is positioned at the exit doors. There is enough room is 11 minutes. The journey time between Manchester for one wheelchair user on each bus; supporters Piccadilly Train Station and the Etihad Campus stop should be aware that buses can get very congested is 8 minutes. on matchdays. Most buses run every 4-8 minutes from the city centre with an approximate journey time • All stops have either a ramp, lift or escalator access of 20 minutes. For more information use the TfGM journey planner and accessibility information • All stops have Ticket Vending machines, CCTV, at tfgm.com Emergency Call Points, and Customer Information Points, and get me there smart readers If you need general advice on public transport, including bus timetables and journey planning, • Most platforms have tactile edges for visually visit traveline-northwest.co.uk or call Traveline on impaired passengers +44 0871 200 2233 (calls from landlines cost 10p • All platforms have designated wheelchair/ per minute, calls from a mobile phone may vary). pushchair access point for step free access

• Each tram has designated disabled/pushchair areas with its own emergency/information call points

• Park and ride facilities are available at the Ashton Moss and East Didsbury stops. d GAS

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£ Cash Machine ETIHAD STADIUM ACCESS STATEMENT 2016/17 SEASON

CAR PARKING • The service runs up to kick-off and resumes again after the final whistle, although supporters should The Etihad Stadium is extremely accessible from note that due to congestion, the shuttle may all major highways. As you reach Manchester, follow suspend operation for a short period of time for the signs for SportCity. The Stadium address for the safety of all our supporters. Please note due satellite navigation is: Etihad Stadium, Etihad Campus, to the pedestrian areas of the Campus, the shuttle Manchester, M11 3FF. operates on Joe Mercer Way only and does not take supporters to the Etihad Stadium entrances • There are 350 spaces in Blue Car Park H and 55 spaces in Blue Car Park G which is located just • The Disability Access Team can also arrange for a 250 metres from the Stadium drop off pass to be allocated, where you can drive on to the accessible areas of the Etihad Stadium and • Disabled Supporters who hold a ‘Blue Badge’ ‘drop off’ the supporter as close to their entrance as may apply for free parking, subject to availability, is possible. Please note the driver will be required to on a match by match basis. Supporters will need leave the Etihad Stadium to park and care should be to supply a copy of their Blue Badge to the Club provided for the disabled supporter, should they be For full details and maps of how to get to the Etihad in advance to qualify for free parking left on their own Stadium visit mancity.com. Further information is also available via our official service Twitter @mancityhelp • ‘Pay on the day’ parking is available in the Etihad • There are a number of satellite car parks around the Stadium car parks at a cost of £10. Minibuses Stadium. The Club does not endorse these car parks TAXIS and coaches are free of charge and all items are left entirely at your own risk An accessible taxi service is available via • Free shuttle service using buggies to transfer • Manchester City advises all supporters to use the Mantax +44 0161 230 3333 or mantax.co.uk supporters who need extra help from the Blue official Club car parks. Car Park ETIHAD STADIUM ACCESS STATEMENT 2016/17 SEASON

TICKET OFFICE HOSPITALITY

WHILE YOU • On event days, the Ticket Office is located in City • Collections from City@Home, which is located at Square, behind the stage available for both, sales, Gate 11 (Rowsley St) ARE AT collections and queries • There are further accessible collection points at the • There are 10 windows with lowered counters East Stand Reception and South Stand Reception THE ETIHAD depending on your hospitality package. • Supporters queue externally and there is a STADIUM canopy above • There is an automatic accessible door at City@Home and the door is also manned on matchdays • There is a level access and non-slip surface around the ticket office and the queuing system is managed • Accessible parking bays are available for use whilst on matchday collecting tickets

• An Induction loop is available at all windows • There is a lowered counter at City@Home

• Staff are available to help. • An Induction loop is available

• Staff are available to help. PREMIUM SEATS

• Premium Seat holders within 93:20 should visit the Ticket Office in City Square for collections, sales and queries.

• Premium Seat holders within Joe’s should visit City@Home reception. ETIHAD STADIUM ACCESS STATEMENT 2016/17 SEASON

CITYSTORE

The shop is extremely busy on matchdays. If you require a quieter period on a matchday we would recommend at least two hours before kick-off and 30 minutes after the game. Non matchdays are considerably quieter.

There are a number of retail options at the Stadium on matchdays:

• CityStore located in City Square is fully accessible on a flat even surface via automatic double doors which are also manned on matchdays

• There is a lift to the first floor

• Staff are always available on the shop floor to assist • A managed queuing system is used on matchdays • There is a slight threshold to the entrance of and a lower counter is available. Tills are also these units • The aisles are generally wide and large spaces outward facing between displays • A retail unit located in the reception of the Colin Bell • There is currently no loop system available in Stand for hospitality customers • Seating is available if required the store • There is a level access and non-slip surface outside • Lighting is balanced and evenly lit around the shop • There are small retail units located around the Colin Bell Stand entrance. the stadium ETIHAD STADIUM ACCESS STATEMENT 2016/17 SEASON

Z A & Lift Access Y B 235 236 237 238 234 239 STADIUM ACCESS 233 240 136 137 C X 232 134 135 138 139 241 The Etihad Stadium is around 2 miles from central 132 140 330 231 242 301 Manchester. The area around the stadium has level 131 142 access and pavements have dropped kerbs and W 329 230 201 302 D 130 101 E slab paving. There are accessible rest points around V 328 303 the stadium. 228 128 102 202

327 227 127 104 204 304 When walking around the local area on matchday, RECEPTION please stick to the pedestrian footpaths only and avoid WEST 326 226 126 105 205 305

U EAST F walking in the road, even if the pavement appears

RECEPTION ENTRANCE congested. This is particularly important on the Ashton 325 225 125 A1 106 206 306 New Road with the amount of fast moving vehicles 123 107 on the road. 324 223 207 307

122 109 There are five accessible entrances at the Etihad T 323 222 209 308 G S H Stadium: D, H, M, S and W doors, all of which are 121 110 221 210

clearly sign posted. For supporters located on Levels 322 309 114 119 114 111 118 113

2 and 3, a lift is available at these entrances. The lift 220 117 116 115 211 214 R 219 214 212 at entrance M is inside the stadium and can only be 218 J 217 213 accessed once you have passed through the turnstiles. 216 215

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& Lift Access ETIHAD STADIUM ACCESS STATEMENT 2016/17 SEASON

VIEWING AREAS WHEELCHAIR USERS - LEVEL ONE WHEELCHAIR USERS - LEVEL TWO

• Accessible viewing areas are located in the all • Accessible viewing areas are located at the back • Accessible viewing areas are located in the four stands of the Etihad Stadium of Level One across all four stands Colin Bell Stand and East Stand both for general admission, Premium Seats and Hospitality • Stewards are easily identified. They will help you • There is a Super Riser located in the Family Stand locate your seat and can provide information Level one (Block 138 and Block 139) and the • There are visiting supporter wheelchair bays located about facilities personal assistant sits alongside the wheelchair on the Box Level platform immediately above the user in this location visiting supporter section • Headsets, which feature full audio commentary of matches, can be provided for visually impaired • Wheelchair users of visiting clubs are located on a • There are accessible viewing platforms in the supporters upon request. This audio commentary Super Riser on Level One of the South Stand with South-West and South East corners and Box Level service is provided free of charge and is available their own supporters. platform. The personal assistant sits alongside the stadium wide; please advise the Club at the time wheelchair user in this location of buying a ticket that you require this service. Supporters with a hearing aid can also switch to • The Platinum Boxes located in the North Stand have ‘T’ to hear the audio commentary an allocated wheelchair position in each private viewing box. • The Stadium has an overhang but is considered an outdoor venue with no roof; supporters at pitch level may get wet, as well as those located on the upper levels, dependent on the direction of the wind. ETIHAD STADIUM ACCESS STATEMENT 2016/17 SEASON

WHEELCHAIR USERS - LEVEL THREE AMBULANT SUPPORTERS

• Accessible viewing areas are located in the Colin • All supporters are able to sit anywhere in the Bell Stand and East Stand Etihad Stadium to enjoy the game, from any seat they choose • The personal assistant sits immediately in front of the wheelchair user • If for any reason, any supporter feels they have more specific seating requirements (a certain area, block • There is an accessible viewing platform in the or row) they should contact the Disability Access South-West and South East corners, Level Three, Team to discuss their requirements in more detail where the personal assistant sits next to the wheelchair user. • The upper tiers are very steep and we would therefore discourage any supporter who would be unable to exit the stadium quickly in the event of an emergency from purchasing tickets in these areas

• There are handrails located on the aisle seats of the stadium seating on Level Two and Level Three to assist when entering and exiting the stadium bowl

• There are rest seats located both outside the stadium and on the internal concourses on Level Two and Level Three, stadium wide. ETIHAD STADIUM ACCESS STATEMENT 2016/17 SEASON

ACCESSIBLE TOILETS • Every concourse toilet facility has one compartment • Food and drink will be delivered to the seat approx. (cubicle) that is suitable for ambulant supporters 15-mins after the order has been placed or at the • There are 42 wheelchair accessible toilets; 16 toilets start of half-time if ordered beforehand. Payment on Level One, 20 toilets on Level Two and 6 toilets • A changing Places facility is located on South Stand (cash) is paid at the time the order is placed on Level Three Level 1 and is accessible via a RADAR key • In line with the Ground Regulations, there will be no • The accessible viewing platforms located on the • There is no alarm fitted at floor level. alcohol served in these locations Box Platform, South-West and South-East corners on Level Two do not have direct access to the • Supporters located on the accessible viewing CATERING concourse. Disabled toilets are accessible either platform in the South-West and South East on the Box Level corridor or there are facilities • Catering Kiosks are found at regular intervals around corners, Level Three, can access the concourse adjacent to Legends the stadium of the Colin Bell Stand or East Stand, Level Three for food and drink • Supporters located on the accessible viewing platform in the South-West and South East • There is a lower counter facility; 850mm/33 1/2 • Handheld menus are available at all kiosks corners,Level Three, can access the accessible inches at each concession toilets located on either the Colin Bell Stand or • Straws are available upon request. East Stand, Level Three • The accessible viewing platforms located on the Box Platform, South-West and South-East corners • Accessible toilets are found at regular intervals on Level Two do not have direct access to the throughout the stadium concourse. Food and drink orders will be taken up to 15 minutes before kick-off (for service • All toilets are fitted with RADAR locks and keys, before kick-off) and up to five minutes after kick-off the supporter can use their own key or contact (for half-time service) a nearby stewards ETIHAD STADIUM ACCESS STATEMENT 2016/17 SEASON

• All stewards and frontline staff are trained in equality • Toilets require RADAR keys, a number of stewards ADDITIONAL and disability awareness in the accessible areas will be on hand to assist • Evacuation procedures will be advised by the Access • We would ask that you advise the Club if you are INFORMATION Officer and Matchday stewards in the event of an to be accompanied by a personal assistant who is evacuation being necessary. Upper Tiers have Evac under the age of 16 at any time as this will ensure Chairs available that the stewards in your area are aware should there be an emergency at any time • We welcome assistance dogs and water bowls can be provided on request. Orientation visits can be • ‘Winter packs’ are available for supporters on arranged via the Access Team. There is no dedicated the accessible viewing platforms upon request relieving area available (rain ponchos, foil blankets and hand-warmers) please speak to a steward who will assist • We provide storage for wheelchairs supporters who are able to transfer into a matchday or • The Club offers accessible tours to wheelchair users. easy access seats and require their wheelchairs to Visitors with special requirements may qualify for be stored whilst the game is in play a free assistant place on the tour, subject to sales criteria and availability. To discuss any special • Signage around the Stadium is dark blue on requirements, please contact our Tours team on a light background and pictograms are used +44 161 444 1894 (option 4, option 2) or email where possible [email protected]

• To bring medication into the ground - please contact the Disability Access Team on [email protected] with details of your current medication and any support you may require for the duration of your stay with us ETIHAD STADIUM ACCESS STATEMENT 2016/17 SEASON

CONTACT INFORMATION

If you cannot find the information you need in this Call: +44 (0)161 444 1894 (option 1) Access Statement or you have any suggestions about how this might be improved, let us know as we’d Email: [email protected] love to hear from you. If you would like this statement in an alternative format or if you have any queries Tweet: @mancityhelp or comments please get in touch by contacting our Disability Access Team. Website: mancity.com/access

Manchester City, Etihad Stadium, Etihad Campus, Manchester M11 3FF

We’re here to help and look forward to welcoming you to the Etihad Stadium.