Monthly Newsletter from United Worldwide Sales March, 2013 Vote for United in the 2013 Operations update Frequent Business Traveler GlobeRunner Awards United is honored to have won the 2012 Frequent Business Traveler GlobeRunner Award for “Best Airline in the Americas”. This annual award honors the world’s top travel 80% 99.3% 10.5 million ontime controllable passengers companies as recognized by the people, the true travel performance completion rate** flown experts. It is time to cast your vote for the 2013 awards, where United is proud to have received various Despite challenging weather, United nominations, including “Best Airline in the Americas” and exceeded goals for both domestic and “Best Frequent Flyer Program”. Support United by voting at international operations in the frequentbusinesstraveler.com. Each person who votes is month of January. also eligible to win a valuable piece of vintage airline * Data reflects January 1-31, 2013 memorabilia. Voting will continue through March 15. ** The percentage of flights completed that are not impacted by weather

The new United Club The new United Club℠ in Terminal 2 at Chicago O’Hare (ORD) is now open and offers impressive amenities. The remodeled club boasts 13,300 square feet - almost four times greater than the original space. Contemporary design and stylish décor along with complimentary snacks, beverages and Wi-Fi makes time spent at the club relaxing and enjoyable. This club, which is the first of the new look, is just the start of a $50 million investment that United has committed to enhance clubs worldwide.

Baggage delivery program expands Airport-to-Door is the exciting new product that provides reasonably-priced service to customers who will benefit from not having to wait for their checked baggage. Bags are conveniently delivered to customer’s final destination; whether it is at a home, hotel or the location of your choice. The program, which originally piloted with six airports, has now expanded to include 36 airport destinations. Long term, United is planning to extend the service to include more than 190 domestic destinations. More information on can be found at united.com > products and services. Additional day of departure United fleet update flexibility for TMCs Agency customers now have further options and added flexibility for day of departure changes. A recent technology enhancement enables United to automatically process agency originating cancel requests between the time when the traveler has checked-in and the boarding pass has been scanned Airbus ̶ As of the end of February, over half to board the aircraft. of United’s Airbus narrow body fleet had In situations where a customer has been upgraded received expanded overhead bin capacity. within the operational window, the agency will not This upgrade nearly doubles carry-on volume, receive a GDS change notification from United. As a which results in quicker boarding and result, changes made against the original class of deplaning. United is on track to complete all service will route to manual queue for processing. Airbus bin updates this Spring. During times of high travel volume, United Boeing ̶ United received the fourth delivery of recommends that agencies visit united.com or the next-generation 737-900ER aircraft in contact their agency support desk to confirm receipt. February. The aircraft features larger overhead bins, brighter reading lights and softer cabin New nonstop routes from lighting. United expects to take delivery of (DEN) more than twenty more aircraft in 2013. United will launch three new markets from Denver (DEN) in the coming months. Beginning May 1, Santa Fe, New (SAF) will be added to the United network. June 6 will see the introduction of two new destinations; Dickinson, North Dakota (DIK) and St. George, Utah (SGU). All routes will be operated by on 50-seat regional aircraft. The addition of these new cultural and energy centers brings the total number of destinations served by United from Denver to 122 ̶ more than any other airline.

United snapshot: Ireland

15 years of United service from Dublin and Shannon to New York / Newark

June 6 will mark the first flight of new seasonal service from Chicago to Shannon. United also serves Ireland from Washington D.C. and New York / Newark

4,000,000 passengers have flown United’s Ireland flights since service began – nearly the equivalent of the entire population of Ireland

United is proud to have won the award for “Best Airline to North America” at the 2013 Irish Travel Industry awards