Richmond Dementia Information Prescription

Richmond Dementia Information Prescription www.dementiaweb.org.uk

There are many things to think about when you are affected by dementia, be it as the person who has been diagnosed or as a family member or carer. The Dementia Information Prescription includes a list of key services, organisations and contact telephone numbers for Richmond where you may be able to access information and support. An * highlights where a service offers dementia specific support. Other things that you may wish to consider are included in a list at the end of the prescription, but as everyone’s life and dementia experience is unique it does not mean that you will need information about every subject. We aim to provide you with relevant information when the time is right for you. We can also provide you with up-dates and an Information Prescription localised to your postcode and personalised to your own individual requirements. Please contact the helpline or write to us at Dementia Helpline, Willow Tree House, Station Lane, Witney, Oxfordshire, OX28 4BH. If you would like to discuss any of this information or you need any further help please do not hesitate to contact the 24 hour dementia helpline on 0845 120 4048.

1 Dementia Adviser/Support Worker, Admiral Nurse etc – for face to face support and information

Community Independent Living Service* Age UK Richmond Community Independent Living Services (CILS) deliver a range of 0845 601 1149 services designed to maximise people’s independence, help them make a positive contribution to their local community, reduce social Integrated Neurological isolation and improve their wellbeing. Services Services are available to adults, residents and people caring for 020 8755 4000 someone who lives in the London Borough of Richmond-upon- Richmond Aid Thames who: 020 8831 6080 • require information or support to maximise their independence, but may not be eligible for social care support under the Council’s Ruils FACS (Fair Access to Care) criteria; or 020 8831 6083 • require support to either aid recovery or delay deterioration in their health & wellbeing. Web: www.ruils.co.uk For more information, contact any of the numbers opposite. Dementia Advisers* They have an excellent working knowledge of dementia services available in the borough and will provide personalised information, signpost to relevant and appropriate services for them as individuals, including the Welfare Benefits Team, and provide a point of contact for anyone diagnosed with dementia in the Borough. Referrals to the Dementia Advisers are through the Memory Services based at either: Barnes Hospital – South Worple Way, Barnes, London. SW14 8SU. 020 3513 3600 Teddington Health and Social Care Centre – 18 Queen’s Road, 020 8614 5400 Teddington TW11 0LR.

Reviewed September 2014 | Guideposts Trust ©Guideposts Trust Ltd. Registered Charity no. 272619 Dementia web is a member dementia web is supported by Guideposts Trust of Dementia Action Alliance Registered in England No 1282361 Registered Charity No 272619 Registered Office: Willow Tree House, Station Lane, Witney, Oxfordshire, OX28 4BH

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Richmond Dementia Information Prescription www.dementiaweb.org.uk

1 Dementia Adviser/Support Worker, Admiral Nurse etc – for face to face support and information CONT...

Dementia Support Workers* 0208 877 0033 Offer ongoing information and emotional support to people with South West London dementia and their carers. Home visits, telephone contact, email Office. and post. Self referrals are accepted as well as from carers and All answer machine professionals. messages are returned Alzheimer’s Society, South West London Office, 241 Garratt Lane, as soon as possible. London, SW18 4DU. Email: [email protected] Web: http://www.alzheimers.org.uk

2 Local adult social care contact – if you wish to find out about care at home, respite or Care Homes you will need this number to request a Community Care Assessment – see details below: (a) If you think you may benefit from equipment or advice to help with everyday activities around the home you can request an Occupational Therapy Assessment – see details below: (b)

The Adult Social Care Access Team 020 8891 7971 They are the first point of contact for all referrals and general (prefix 18001 for enquiries about Adult Social Care. Textphone Users). Open from 9.00 am – 5.15 pm, Monday to Thursday and 9.00 am – 5.00 pm, Friday. York House, Richmond Road, Twickenham, TW1 3AA. Email: [email protected] Web: http://www.richmond.gov.uk/ Emergency enquiries Phone For emergency queries outside office hours, you can call the Adults 020 8744 2442 Emergency Duty Team. Minicom The service is available from 5.15 pm – 9.00 am, Monday to Friday 0845 600 7752 and 24 hours at weekends and on Bank Holidays. Charges range from 1p – 11p per minute from a landline. Type Talk 1800 1 020 8744 9414

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Richmond Dementia Information Prescription www.dementiaweb.org.uk

3 Local Council – people living with dementia may be eligible for a discount on their council tax – contact the council for a form

Opening hours are 9.00 am – 5.15 pm Monday to Thursday and 020 8891 1411 9.00 am – 5.00 pm Friday. Select option 1. The Civic Centre, 44 York Street, Twickenham, TW1 3BZ. Email: [email protected] Web: http://www.richmond.gov.uk/

4 Benefits help and advice – you may be eligible for some financial support including a non-means tested benefit called Attendance Allowance

Age UK Richmond-upon-Thames 020 8878 3546 The Welfare Benefits Advice Team – provides a range of support and or services for older people including benefits help and advice. 61 Heath Road, Twickenham, TW1 4AW. 0845 601 1149 Email: [email protected] Charges range from 1p Web: http://www.ageuk.org.uk/richmonduponthames/ – 11p per minute from a landline. Citizens Advice Bureau 0844 826 9700 For information on a wide range of subjects including welfare benefits, Charges range from 1p debt, housing, employment, relationships and legal issues. – 13p per minute from Open Monday to Friday 10.00 am – 3.30 pm. a landline. Richmond CAB, 233 Lower Mortlake Road, Richmond, TW9 2LL. Email: [email protected] Web: www.rcabs.org.uk GOV.UK 0800 882 200 Department of work and pensions enquiry line. Free from a landline. Web: https://www.gov.uk/ Richmond Aid 020 8831 6080 This is a free service for people receiving or applying for disability benefits in the London Borough of Richmond-upon-Thames. Disability Action and Advice Centre, 4 Waldegrave Road, Teddington, TW11 8HT. Email: [email protected] Web: http://www.richmondaid.org.uk/ The Money Advice Service – Ask MA 0300 500 5000 Free, unbiased and independent. Calls charged the same Web: https://www.moneyadviceservice.org.uk/ as the national rate to 01 & 02 numbers.

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Richmond Dementia Information Prescription www.dementiaweb.org.uk

4 Benefits help and advice – you may be eligible for some financial support including a non-means tested benefit called Attendance Allowance CONT...

Winter Fuel Payment 0845 915 1515 Annual payment from the Pension Service of between £100 and Charges range from 1p £300 individually (liable to change on a yearly basis). – 11p per minute when calling from a landline.

5 Local support for the person with dementia – (inc: practical and emotional support, possible opportunities/activities)

Cognitive Stimulation Groups / Dementia Information Groups* 020 8877 0033 Accessed through the local Memory Services. South West London Office. My Support Broker 0800 994 9944 My Support Broker is a social business pioneering a unique new Free from a landline. collaborative approach between people, Local Authorities, the NHS and local communities – to plan, source and manage quality and value-for-money support and care. Web: https://www.mysupportbroker.com/ Specialist day centres for people with dementia: Homelink Day Respite Care Centre* 020 8255 1992 Homelink is a nurse led day respite care centre where care is provided for people with physical and mental health diagnosis five days a week to give family carers a rest. Homelink Day Respite Care Centre, c/o The Vicarage, St Augustine’s Church, Hospital Bridge Road, Whitton. Twickenham, TW2 6DE. Email: [email protected] Web: http://www.homelinkdaycare.co.uk/ The Woodville Centre* 020 8891 7971 Provides a therapeutic, stimulating and safe environment along with Adult Social Care a range of activities, specifically designed for people with dementia. Access Team. Transport can be arranged from any part of the borough and a hot lunch is provided. Hairdresser and chiropody services are also available. Referral only through the Adult Social Care Access Team. The Woodville Centre, Woodville Road, Ham, TW10 7QW. Email: [email protected] Web: http://www.richmond.gov.uk/woodville_specialist_day_centre

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Richmond Dementia Information Prescription www.dementiaweb.org.uk

6 Local support for family, friends and carers

Carers Hub Service Richmond-upon-Thames 020 8867 2380 The Carers Hub Service provides a range of services which include: • advice, information and emotional support • Financial and debt advice • Short breaks and leisure programmes • Training and workshops for carers and professionals • Targeted service for young carers (carers under 18) Services are provided by a group of nine charities working together; to find the information you need please take a look at the website or contact the number opposite. Email: [email protected] Web: www.richmondchs.org and www.richmondcarers.org Shared Lives Scheme* Referral only through Shared Lives Dementia is a new respite scheme run by Richmond the Adult Social Care Council. It is available to carers of people with dementia who live in Access Team. the borough of Richmond. The scheme provides a new way of carers 020 8891 7971 receiving respite by having an approved Shared Lives Carer look after the person with dementia in the Shared Lives carer’s home. This number is for London Borough of Richmond-upon-Thames, Care Provision, Civic information only. Centre, 2nd Floor, 44 York Street, Twickenham, TW1 3BZ. 020 8487 5396 Email: [email protected] Caring Café* 020 8877 0033 Is held at Sheen Lane Day Centre on the first and third Saturdays of South West London each month 11.00 am – 3.30 pm. A carer must attend. Office. Lunch available to buy. Richmond Crossroads is able to offer up to two hours’ respite at this café following assessment. You can drop in or call. The Caring Café is run in partnership with Richmond and Kingston Crossroads Care. Support, guidance and information is provided by carers and staff from Alzheimer’s Society and Richmond and Kingston Crossroads. Sheen Lane Day Centre, 74 Sheen Lane, Sheen, SW14 8LP. Carers Direct 0300 123 1053 This is a free, confidential advice and information service. Open Costs no more than seven days a week. a national rate call to Web: www.nhs.uk/carersdirect an 01 or 02 number if ringing from a mobile.

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Richmond Dementia Information Prescription www.dementiaweb.org.uk

6 Local support for family, friends and carers CONT...

Caring at a Distance Support Group* 020 8877 0033 For carers of people with dementia who are now living in residential South West Office. or nursing care. Held on the first Saturday of the month, 11.30 am – 12.30 pm at the Caring Café, Sheen Lane Day Centre, 74 Sheen Lane, Sheen, SW14 8LP. Email: [email protected] Carers Support Group* 020 8877 0033 For people caring for a person with dementia in the community. Held South West Office. on the third Saturday of the month, 1.30 pm – 2.30 pm at the Caring Café, Sheen Lane Day Centre, 74 Sheen Lane, Sheen, SW14 8LP. Email: [email protected] CrISP 1 Richmond* 020 8877 0033 A four week programme for carers of people living with dementia South West Office. covering issues such as understanding dementia, legal & money matters, support services and managing day to day. Call through for dates, times and venue. Alzheimer’s Society, South West London Office, 241 Garratt Lane, London, SW18 4DU. Crossroads Care Richmond and Kingston 020 8943 9421 Provides a range of services through Care Support Workers to enable carers to have a break from caring. Open Monday to Friday 9.00 am – 5.00 pm. 1 Beverley Court, 26 Elmtree Road, Middlesex, TW11 8ST. Email: [email protected] Web: www.crossroads.org.uk/richmonduponthames Expert Carer’s Reference Group* 020 8877 0033 Facilitated by a carer where the focus is on the experience of being a carer and support services. The facilitator of this group attends strategy meetings and shares the real life experiences of living with dementia in the borough. Held on the first Saturday of the month, 1.30 pm – 2.30 pm at the Caring Café, Sheen Lane Day Centre, 74 Sheen Lane, Sheen, SW14 8LP. Email: [email protected] Early Intervention Carers Support Group* 020 8877 0033 This is for carers of people who are in the early stages of dementia and it is held once a month. Call through for details. The Greenwood Centre, School Road, Hampton Hill, TW12 1QL.

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Richmond Dementia Information Prescription www.dementiaweb.org.uk

6 Local support for family, friends and carers CONT...

Richmond DFC – InMind at the Royal Academy* 020 8877 0033 A programme of events at the Royal Academy for individuals with dementia and Alzheimer’s disease and their carers or family members. Alzheimer’s Society, South West London Office, 241 Garratt Lane, London, SW18 4DU. Richmond Moving On Support Group for People with Dementia 020 8877 0033 at Ham* A support group for people with dementia in the later stages. Email: [email protected] Training FREE for carers: Dementia Friends – Alzheimer’s Society * Web only. Understand a bit more about dementia, and the little ways you can help. Web: https://www.dementiafriends.org.uk/ SCie Dementia Gateway – On-line training * Web only. Free web based module training on various aspects of dementia care. Web: http://www.scie.org.uk/publications/dementia/index.asp Training for dementia and carer support* 020 8877 0033 Tailored training in dementia can be arranged. Alzheimer’s Society Richmond-upon-Thames, South West London Office, 241 Garratt Lane, Wandsworth, SW18 4DU.

7 Local health care contacts – there may be options in your local area for certain health specialist services to visit you at home – where applicable we have listed services in your area, but if in doubt contact your GP practice for further details

Alternative Therapies (always discuss with your GP first, but can be a good source of relaxation) Federation of Holistic Therapists 0238 062 4350 18 Shakespeare Business Centre, Hathaway Close, Eastleigh, SO50 4SR. Email: [email protected] Web: www.fht.org.uk

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Richmond Dementia Information Prescription www.dementiaweb.org.uk

7 Local health care contacts – CONT...

Continence (problems associated with toileting) Continence / Bladder and Bowel Dysfunction – Adult Services 020 8714 4086 This nurse-led Continence Service provides an integrated bladder Or and bowel dysfunction service to all patients registered with 020 8714 4085 Hounslow and Richmond GP practices. The service provides three main activities for patients: • Provision of community-based specialist continence and bladder and bowel dysfunction (BBD) clinics - aimed at continence promotion, improvement or resolution of the health complaint. • Provision of NHS incontinence products for patients unsuitable for active treatment, or who have failed to respond to active treatment (including care homes). • Telephone advice, education and support for the local community and healthcare/social care services. Please make an appointment to be seen. 22 Evelyn Road, Richmond, Surrey, TW9 2TF. Teddington Memorial Hospital, Hampton Road, Teddington, Middlesex, TW11 0JL. Dentist (dental pain and/or poor oral health may be a great source of distress) Community Dental Service 020 8614 5300 Dental care is provided in community settings for adults and children with complex needs who have difficulty getting treatment in their high street dental practice for reasons other than cost. The types of patients who may use this service include those with mental health problems, severe learning difficulties or the elderly. Teddington Health & Social Care Centre, 18 Queen’s Road, Teddington, TW11 0LR. St. Johns Health Centre 020 8891 8130 Every Monday, Thursday and alternate Fridays. Oak Lane, Twickenham, TW1 3PA. Dieticians (Dietary advice and nutritional support) GP referral only.

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Richmond Dementia Information Prescription www.dementiaweb.org.uk

7 Local health care contacts – CONT...

District/Community Nurse (visit at home to meet any short or long term nursing needs) Their work involves visiting house-bound patients to provide advice GP referral only. and care, for example: palliative care, wound management, medication support, catheter and continence care, and to assess patients’ needs for equipment provision such as specialist beds and mattresses. Hearing (hearing loss may contribute to increased isolation but hearing aids may also add further to confusion with increased or distorted noise levels. It is therefore important to have the right assessment by an Audiologist experienced in assessing hearing loss and dementia) Action on Hearing Loss 0808 808 0123 Products include listening devices, telephones, amplifiers, hearing Free from a landline. loops and text phones. West Middlesex Hospital Audiology Department 020 8321 5681 The Audiology Department delivers a comprehensive adult diagnostic and rehabilitation service to the local community, providing a full hearing aid service six days a week. Audiology outreach clinics also take place at Teddington Memorial Hospital, Hampton Road, Teddington, Middlesex TW11 0JL and Whitton Corner Health & Social Care Centre, Percy Road, Twickenham, TW2 6JL. Domiciliary visits can also be provided but only on request from your GP. Opening hours (West Middlesex) Monday to Friday: 8.30 am – 12.30 pm and 1.30 pm – 5.30 pm. Saturdays: 8.30 am – 1.30 pm. ENT and Audiology Suite, Area H, 1st Floor, East Wing, West Middlesex University Hospital, Twickenham Road, Isleworth, Middlesex, TW7 6AF. New patient referrals can be made via Choose and Book or on receipt of a GP referral letter. Web: http://www.west-middlesex-hospital.nhs.uk/contact-us/ Mental health Community Mental Health Team 020 8614 5401 The Community Mental Health Team offers a specialist assessment and treatment service for people aged 65 and over with complex enduring functional mental illness and dementia with significantly changing behaviours. The team also offers memory service with screening and diagnosing dementia and treatment. 18 Queens Road, Teddington, TW11 0LR.

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Richmond Dementia Information Prescription www.dementiaweb.org.uk

7 Local health care contacts – CONT...

Occupational Therapist (activity, aids and adaptations) The first point of access for an Occupational Therapist is through the 020 8891 7971 Adult Social Care Access Team. (prefix 18001 for Textphone Users). Select option 2. Opticians (undetected visual problems such as sight loss may exacerbate anxiety and increase risk of falls) NHS Choices – Website only Website only. Web: http://www.nhs.uk/nhsengland/aboutnhsservices/opticians/ pages/nhsopticians.aspx Specsavers Home Visiting Optical Services 0800 198 1132 Specialises in home eye care services; takes care of everything Free from a landline. from home eye tests and dispensing of glasses to a comprehensive aftercare service. Web: http://www.specsavers.co.uk/home-eye-tests Visioncall 0845 050 1831 Specialises in home eye care services; takes care of everything Charges range from 1p from home eye tests and dispensing of glasses to a comprehensive – 11p per minute from aftercare service. a landline. Web: www.vision-call.co.uk Physiotherapists (Mobility and exercise) The Adult Musculoskeletal Physiotherapy Service in Richmond 020 8714 4025 They provide assessment, treatment and management advice for clients presenting with a wide range of musculoskeletal conditions. Opening hours: Monday to Friday, 8.00 am – 5.30 pm, times at individual clinics may vary. Physiotherapy Department, Teddington Memorial Hospital, Hampton Road, Teddington, TW11 0JL. Email: [email protected] Web: http://www.hrch.nhs.uk/our-services/services-directory/

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7 Local health care contacts – CONT...

Podiatry (Good foot care leads to reduced pain, increased mobility, increased physical activity, reduction in falls) Podiatry and Foot Health (Richmond) 020 8614 5435 The Podiatry and Foot Health service assesses and treats a variety of conditions affecting the foot and lower limb. Please note: The podiatry service is NOT able to provide simple toe nail cutting, where there are no underlying medical risk factors. Monday to Friday: 9.00 am – 4.00 pm. Richmond Rehabilitation Unit, 22 Evelyn Road, Richmond, Surrey, TW9 2TF. Speech and Language Therapists (assessment and advice concerning swallowing, feeding and communication) Speech & Language Therapy Department, Therapies Centre ‘O’ GP Referral Only. Block Opening hours: Services operate Monday to Friday, between 9.00 am – 5.00 pm. West Middlesex University Hospital, Twickenham Road, Isleworth, TW7 6AF.

8 Local activities, organisations e.g. Age UK, Alzheimer’s Society etc Advocacy Advocacy is a way of helping people, in partnership, to express their views and wishes, so they can be heard. Ethnic Minorities Advocacy Group 020 8893 9000 Provides advocacy for groups of black or ethnic minority people who face discrimination or racial harassment. 111a Kneller Road, Whitton, Twickenham, Middlesex, TW2 7DT. Email: [email protected] Web: http://www.emaguk.org/

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Richmond Dementia Information Prescription www.dementiaweb.org.uk

8 Local activities, organisations e.g. Age UK, Alzheimer’s Society etc CONT...

KAG Advocacy Richmond 020 8549 1028 KAG helps vulnerable people to have a say in decisions that affect or them and how they live their lives. It offers a range of services, including Independent Mental Capacity 07825 549191 Advocacy (IMCA). IMCA aims to provide additional safeguards for people who lack the capacity to make certain important decisions at the time they need to be made and have no appropriate family or friends to consult. This is whenever: • Serious medical treatment is being proposed. • It is proposed to arrange or change accommodation in a hospital, care home or other long term accommodation and the person will stay in hospital for a period longer than 28 days or in a care home for more than 8 weeks. Siddeley House, 50 Canbury Park Road, Kingston-upon-Thames, KT2 6LX. Email: [email protected] Web: www.kag.org.uk Self-Advocacy 0300 200 0022 Provides information, advice, support and advocacy to people who Calls charged the same experience disability, vulnerability, distress and social exclusion. as the national rate to A self-advocacy group offers mutual support, skills development and 01 & 02 numbers. a common call for change. It enables people to speak up on their own behalf either as a member of a group or as an individual. Web: www.pohwer.net Age UK – Richmond-upon-Thames 0845 600 1090 Provides a range of services and activities plus three social centres. Or Suite 301, 3rd Floor, Parkway House, Sheen Lane, East Sheen, 0845 601 1149 London, SW14 8LS. Charges range from 1p Email: [email protected] – 11p per minute from Web: http://www.ageuk.org.uk/richmonduponthames/ a landline. Blue Badge Scheme 020 8831 6096 The Blue Badge Scheme provides national parking concessions Or for people with severe walking difficulties who travel as drivers or 020 8831 6094 passengers. The scheme is also for people who are severely sight impaired. People who have blue badges can park close to their destination in on-street parking and some car parks.

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Richmond Dementia Information Prescription www.dementiaweb.org.uk

8 Local activities, organisations e.g. Age UK, Alzheimer’s Society etc CONT...

BT Landline – Free Priority Report Fault Repair Scheme 0800 800 150 If you qualify for the Scheme, your phone line will be looked after free Free from a landline. of charge and any faults will be dealt with as soon as possible, day or night, every day of the year, including Christmas Day. 0300 123 3333 You can also find more information about other BT services for those Advice Line. with additional needs, and download a copy of the booklet, at Costs no more than Web: www.bt.com/includingyou a national rate call to an 01 or 02 number if OfCom Guide to reducing unwanted telephone calls. ringing from a mobile. Web: http://consumers.ofcom.org.uk/files/2012/09/all-guides-small.pdf Community Meals Service 020 8891 7971 ‘Meals on Wheels’ – or Community meals as they are now known (prefix 18001 for – are cooked meals that are provided to people in their own homes Textphone Users). to assist them to live as independently as possible. The cost of the Select option 2. meals range from £3.30 for two courses from the Frozen and A La Carte menus to £5.99 for the Gourmet Range. Contact the Adult Social Care Access Team, York House, Richmond Road, Twickenham, TW1 3AA. Email: [email protected] Web: http://www.richmond.gov.uk/ Community Transport known as The Accessible Transport Unit in 020 8831 6096 Richmond 020 8831 6312 Community Transport schemes are aimed at providing members of the public, who are unable to use conventional public transport due (General enquiries). to disability or age, with fully accessible transport in order to help solve their mobility problems. The Accessible Transport Unit (ATU) manages transport services for residents in the Borough with mobility difficulties. It provides information and advice about the Blue Badge and London Taxicard schemes. Opening hours are 9.00 am – 5.15 pm Monday to Thursday, 9.00 am – 5.00 pm Friday 4 Waldegrave Road, Teddington, TW11 8HT. Email: [email protected] Web: http://www.richmond.gov.uk/accessible_transport_unit

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Richmond Dementia Information Prescription www.dementiaweb.org.uk

8 Local activities, organisations e.g. Age UK, Alzheimer’s Society etc CONT... Dial-a-Ride 0845 999 1999 Dial-a-ride is a free door-to-door service for people who are unable Select option 1 to make to use buses, trains or the tube. Book the day before travelling. a booking. Charges range from 1p – 11p per minute from a landline. Taxicard Scheme 020 8831 6312 The London Taxicard scheme provides subsidised door-to-door transport for people who have serious mobility impairment and difficulty in using public transport. Taxicard holders make journeys in licensed London taxis and private hire vehicles, and the subsidy applies directly to each trip. Office hours are 9.00 am – 5.15 pm Monday to Thursday, 9.00 am to 5.00 pm Friday. To obtain a Taxicard/Freedom Pass/Shopping Bus scheme contact: The Accessible Transport Unit, Disability Action and Advice Centre (DAAC), 4 Waldegrave Road, Teddington, TW11 8HT. Email: [email protected] Care and Repair or Handy Man Service – Age UK Richmond 020 8876 0620 A home repair agency helping older and disabled people to keep Or their homes secure, safe, warm and accessible. Other services 0800 917 9980 include garden tidy and IT tuition. All staff and volunteers are Free from a landline. trustworthy, reliable and carry Age UK identification card. They will also provide all the necessary tools to complete the job. There is a charge to cover the cost of materials. Suite 301, 3rd Floor, Parkway House, Sheen Lane, East Sheen, London, SW14 8LS. Email: [email protected] Web: http://www.ageuk.org.uk/richmonduponthames/ Counselling Directory 0844 8030 240 Connecting you with professional support. Web: http://www.counselling-directory.org.uk/

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Richmond Dementia Information Prescription www.dementiaweb.org.uk

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Dementia Adventure* 01245 230661 This organisation provides a range of high quality adventures ranging from short walks to international holidays and bespoke group breaks. These activities not only give a feeling of self–worth but also give a sense of belonging, encourage team work and provide an opportunity to make new friends. Dementia Adventure CIC, Ellis Farm, High Easter, Chelmsford, Essex, CM1 4RB. Email: [email protected] Web: http://www.dementiaadventure.co.uk/ Forget Me Not Book* 01225 891778 Is a wonderful innovation that allows family and friends to easily collect great stories and photographs together in an online memory or life story book. It is a fantastic way to involve a wide group of people and being online means anyone can contribute at any time, wherever they live. It’s free to create a book online and there is a small charge if you would like your book printed. Email: [email protected] Web: www.forgetmenotbook.com Facebook: www.facebook.com/forgetmenotbook Getting Help with Dementia* Alzheimer’s Society together with Richmond Clinical Commissioning Group (CCG) have a very extensive guide with more in depth descriptions. Alzheimer’s Society, South West London Office, 241 Garratt Lane, 020 8877 0033 London, SW18 4DU. Web: http://www.richmond.gov.uk/alzheimers_society_dementia_ services_jan_13.pdf Richmond CCG, First Floor, Civic Centre, 44 York Street, 020 8734 3000 Twickenham, TW1 3BZ. Web: http://www.richmond.gov.uk/guide_to_demntia_services_ may_13.pdf Guideposts’ own 24 hour Dementia Helpline* 0845 120 4048 To have a chat about any concerns or to find out about local Charges range from 1p support. The helpline is designed to assist individuals and – 11p per minute from organisations caring for people with dementia. a landline. The particular focus of the service is to offer advice and information when it is most needed.

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Richmond Dementia Information Prescription www.dementiaweb.org.uk

8 Local activities, organisations e.g. Age UK, Alzheimer’s Society etc CONT...

Libraries 020 8734 3330 Your local library also has information about services and support in your area. To locate your nearest library either contact Richmond Lending Library, Little Green, Richmond, TW9 1QL or if you have internet access go to: Web: http://www.richmond.gov.uk/richmond_library Email: [email protected] RADAR key 020 750 8181 Toilets with extra room and easier access for the use of disabled Press option 1 for a people. To obtain your own key either phone or email: RADAR key. Email: [email protected] Web: https://crm.disabilityrightsuk.org/radar-nks-key Royal Association for Disability & Rehabilitation 020 7250 3222 List of disabled toilets. Richmond Local Health Care Services Directory Website only. Web: http://www.thebestof.co.uk/local/richmond/business-guide/ popular/healthcare-services Telecare and alarms 020 8891 7971 These are products and services that can prompt, remind and (prefix 18001 for inform people and their carers about things in daily life which need Textphone Users). to be done. Or, they may alert a carer or a monitoring centre that Select option 2. something has happened and appropriate action should be taken. Contact the Adult Social Care Access Team for more information. York House, Richmond Road, Twickenham, TW1 3AA. Email: [email protected] Web: http://www.richmond.gov.uk/ Vitalise 0303 303 0145 Quality time with the one you love, holidays for people with dementia and their families. Web: http://www.vitalise.org.uk/centre_breaks/

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Richmond Dementia Information Prescription www.dementiaweb.org.uk

9 Legal and Financial Help – a Lasting Power of Attorney (LPA) enables you to appoint one or more people who you trust to manage your affairs should this become necessary. The role of the LPA may be to make decisions about your health and personal welfare that are in your best interests such as: where to live; the provision of day-to-day care; medical treatment and / or managing your financial affairs. You do not have to involve a solicitor to draw up an LPA, more information about the two types of LPA can be found on the GOV.UK site: https://www.gov.uk/power-of-attorney You can fill out and register an LPA on line, guidance is given on how to do this: https://www.gov.uk/power-of-attorney/make-a-lasting-power-of-attorney However if you choose to use a solicitor the following information may be helpful:

9a: The Law Society

The Law Society 020 7242 1222 They can find a solicitor for you. If you would like to find a solicitor for yourself:http://www.lawsociety.org.uk (click on find a solicitor, then click on find a law firm, fill in post code/location and enter the wordadvocacy for area of law).

9b: Financial Advice

PayingForCare 0808 208 9994 Paying for Care is an information and advice service helping people Free from a landline. (their families, friends and carers) to make informed choices when faced with the prospect of having to pay for the costs of their own care. Telephone lines are open from 9.00 am – 5.00 pm Monday to Friday. Web: http://www.payingforcare.org/

The Society of Later Life Advisers (SOLLA) 0845 303 2909 SOLLA aim to assist consumers and their families in finding trusted Charges range from 1p accredited financial advisers who understand financial needs in later life. – 11p per minute from Web: http://societyoflaterlifeadvisers.co.uk/ a landline.

10 National contacts – Please contact us if you would like to receive a list of specialist organisations, or national support if there is no local contact 0845 1204048

Richmond Information Prescription has been generously sponsored by Stephen and Hannah Musgrave. 18

Richmond Dementia Information Prescription www.dementiaweb.org.uk

Notes

Richmond Information Prescription has been generously sponsored by Stephen and Hannah Musgrave. 19

Richmond Dementia Information Prescription www.dementiaweb.org.uk

Notes

Richmond Information Prescription has been generously sponsored by Stephen and Hannah Musgrave. 20

Richmond Dementia Information Prescription www.dementiaweb.org.uk

Here is a list of some of the issues which may or may not be relevant to you – but help and information is available. • The different types of dementia • Continence and Toileting • Understanding Behaviours • Sexual relationships • Care and Support Options • Advocacy • Dementia Medications including the use of anti-psychotics • Younger people with dementia • Safety – Home or out and about • Cultural diversities • Assistive Technology • Learning Disabilities and dementia • Living Well with dementia • How to explain to children • Life Story Work • Environment inc. equipment, adaptations

If you provide a service for people affected by dementia and would like to be included on this Information Prescription please email [email protected] or telephone 0845 1204048

Evaluation: We would really welcome and appreciate your feedback in order to develop our work. If you would be happy to discuss your thoughts and answer a few questions then please contact 0845 120 4048

Disclaimer: Guideposts Trust / dementia web are not Every effort has been made to ensure the content responsible for the content of external internet of the Information Prescription is accurate at the sites. time of issue (see date at the bottom of the page). Primarily the Information Prescription is a However, neither the authors nor Guideposts Trust guide only, it is not intended as a substitute for accept liability for any third party information or independent / expert advice; always consult a service provision. qualified professional about your own care or The inclusion of organisations, services and links the person you care for. to other websites is for information purposes If you have a problem with any of the contact only and does not constitute endorsement of details please call our helpline number any kind by Guideposts Trust / dementia web or 0845 120 4048. the organisations supporting the publication.

Richmond Information Prescription has been generously sponsored by Stephen and Hannah Musgrave. Evaluation on Dementia Information Prescriptions www.dementiaweb.org.uk

The Dementia Information Prescription is currently being piloted and we would really value your feedback to improve the quality and content of the service we provide. We would be very grateful if you could answer the following questions. Thank you.

Please tell us about you : Please tick ✔ all boxes that apply.

❑ I have dementia ❑ I think I might have dementia ❑ Someone in my family has dementia ❑ I care for someone with dementia ❑ I am a social or health care professional

1 What information about dementia are you looking for?

2 Have you used any other resources to find out about dementia? If so, please list them below.

Dementia web is a member dementia web is supported by Guideposts Trust of Dementia Action Alliance Registered in England No 1282361 Registered Charity No 272619 Registered Office: Willow Tree House, Station Lane, Witney, Oxfordshire, OX28 4BH Evaluation on Dementia Information Prescriptions www.dementiaweb.org.uk

3 Now you have the details of the 24 hour dementia helpline, would you consider calling? Please tick ✔ the relevant box. ❑ Yes ❑ No

If no, please comment on your reasons why:

4 Does the Dementia Information Prescription contain relevant information for you? Please tick ✔ the relevant box. ❑ Yes ❑ No

If no, please comment on your reasons why:

5 Do you feel there was enough information provided in the Dementia Information Prescription? Please tick ✔ one box below. ❑ Not enough information ❑ The right amount of information ❑ Too much information

Please add any other comments:

6 Did you find the Dementia Information Prescription easy to use? Please tick ✔ the relevant box. ❑ Yes ❑ No

If no, please comment on your reasons why:

7 Do you have any other comments about the Dementia Information Prescription?

If you would like to discuss your views in detail with a Dementia Web Co-ordinator, please complete the details below and they will contact you for a conversation. Please leave blank if you wish to remain anonymous.

Title: Mr ❑ Mrs ❑ Miss ❑ Name:

Phone:

Best day / time to contact you:

Useful information for us:

Where did you get your information prescription?

What area do you live in?

Which GP practice are you registered with?

Thank you for taking the time to answer our questions. Please return to: Dementia Web, Willow Tree House, Station Lane, Witney, Oxfordshire, OX28 4BH