2018 ANNUAL REPORT SERVING UP OPPORTUNITY 2018 was a year that showed our continuing we showcased our achievements and strength of being innovative while creating created new pathways towards furthering incredible opportunities for the people our quality and leadership excellence we support and our community. in our agency and our community. Starting in August, we opened our We are proud of all we have accomplished Get-It & Go Deli in Lowville that provided together. We are proud of the work we do more opportunities to employ people we to support people with disabilities in our A MESSAGE FROM support within the community. The deli community and the partnerships we have KAREN KOROTZER is our second Arc-owned business and formed. We are proud of being so connected joins our Nickelback Redemption Center to our community through every part of in Waterville as our business enterprise our agency. Whether it is participating CHIEF EXECUTIVE OFFICER The Arc, Oneida-Lewis Chapter keeps growing! Furthermore, in 2018 we in America’s Greatest Heart Run and created the Business Enterprises team Walk, volunteering at the Boilermaker, at The Arc that works to create more or sending staff through Leadership business opportunities and partnerships Mohawk Valley, we are thrilled to be a such as the deli and our growing long-standing member of our community. assembly/packaging business across Another successful year behind us and so our facilities under Progress Industries. much growth and innovation ahead of us. While we strengthened our business We are grateful to our staff, community, opportunities, we also achieved our second and partners who have helped us make 4-year accreditation through the Council 2018 another great and successful on Quality and Leadership (CQL). During year for The Arc, Oneida-Lewis. the week-long accreditation process and with members of our community, board, employees, and people we support, 2 THE ARC, ONEIDA-LEWIS CHAPTER When I look back at 2018, I see Time and again, The Arc, Oneida-Lewis another year of progress at The Arc, has been there for my family and many Oneida-Lewis Chapter. Earning others. Currently, over 1,400 people re-accreditation by the Council receive services from The Arc. That's on Quality and Leadership (CQL) a lot of voices. To ensure The Arc will keeps the focus on person-centered be here for those people and more, services for years to come while the we need those voices to advocate addition of the Get-It & Go Deli to the on local, state, and federal levels. expanding Business Enterprises division Through meetings, rallies, sending A MESSAGE FROM proves The Arc remains committed emails, making phone calls, becoming JOANNA GRECO in its efforts to diversify integrated, a member of The Arc, or spreading community-based opportunities. the message through social media, PRESIDENT, ARC BOARD OF there are many ways for you to help. DIRECTORS, 2018-2019 One of the initiatives I'm most proud The Arc, Oneida-Lewis Chapter of is the broadening of our Family After all, if not for the champions Support Network. By expanding our who started our agency some 65 reach and inviting more parents, family years ago, The Arc, Oneida-Lewis members, and caregivers of the people as we know it would cease to exist. Arc Board of who receive services at The Arc to As my three-year service as Board Directors become stakeholders in our agency, President comes to an end I find Joanna Greco Dr. Brian Bellair is imperative to our success going myself reminiscing about the very PRESIDENT Maureen Bosco forward. You see, I'm a sibling of a beginning of our mission, and I believe, Steve Gassner Robert Bulman person who has been served by The to get where we're going, we must VICE PRESIDENT Stephen Caruso Arc for many years. As such, I've walked advocate as we did when it all began. Jim D'Onofrio Evon Ervin in those shoes. Guiding a loved one as TREASURER John Kowalczyk, they seek the best services, care, and DDS Zaida Morell opportunities is a huge responsibility Anthony LaPolla SECRETARY and one that can be overwhelming. Deborah McGrath The Family Support Network aims to David Mathis let people know; you are not alone. Leland McCormac Ruth Ridgway 3 2018 | ANNUAL REPORT Fiscal Report 2018 Expenses 2018 Revenue Sources $ Amount Percent $ Amount Percent Residential Services 10,408,294 30.48% Medicaid 27,146,339 73.21% Employment Solutions 7,565,005 22.16% Subcontract Income 2,633,122 7.10% Day Services 5,334,561 15.62% Chapter Funds & Grants 2,343,113 6.32% Community & Family 2,991,044 8.76% Program Fees & SNAP 2,038,910 5.50% Care Coordination 1,718,952 5.03% OPWDD/OMH/County 1,629,754 4.40% Self Directed Services 933,969 2.74% DoH SED and Schools 1,287,010 3.47% Children’s Services 184,306 0.54% Total $37,078,248 100.00% Transportation 1,740,868 5.10% Other 711,592 2.08% OPWDD = NYS Office for People with Developmental Disabilities Administration 2,557,409 7.49% OMH = NYS Office of Mental Health DoH = NYS Department of Health Total 34,146,000 100.00% SED = NYS Education Department 2018 Expenses 2018 Revenues 2018 Revenue Sources 12,000,000 30,000,000 9,000,000 22,500,000 6,000,000 15,000,000 3,000,000 7,500,000 $ $- Other Medicaid Day Services Self Directed Transportation Administration Care Coordination Children’s Services Residential Services Subcontract Income Community & Family Program Fees & SNAP DoH SED and Schools OPWDD/OMH/County Employment Solutions Chapter Funds & Grants 4 THE ARC, ONEIDA-LEWIS CHAPTER The Arc takes ownership of the afforded the same opportunities as Get-It & Go Deli in Lowville are offered to others in our society. August 13, 2018, was a beautiful The Arc, Oneida-Lewis Chapter’s summer day and one that Stephen mission is to break down barriers Biro remembers well, “it was that exist for the people we support. exciting to see all the people there, Through programs like Employment and the cameras.” Stephen is Solutions, people supported by The one of the employees holding the Arc can find jobs at local employers ribbon as it was cut at the Get-It in a field of their choice. Remaining & Go grand opening ceremony. progressive in the approach to take things a step further is what For some, work can sometimes be led to The Arc’s decision to run a nasty four-letter word. It’s human nature to complain about your job the Get-It & Go Deli in Lowville. at some point, but we would miss “I get to chop the vegetables for it if it were gone. Going to work the salads and help make the is beneficial to our overall well- wraps and paninis,” Biro explains. being in many ways beyond the “Stephen’s skills have come a long obvious that we all need money to way, and his pride has grown,” says live. Work allows us to contribute Amanda Overton, Stephen’s job to society, mingle with people we coach. “It’s great to see how far he may not have otherwise met, and has come. ”As the Get-It & Go Deli it offers us purpose in our lives. expands to include breakfast items What if employment was never an and extending hours of operation, The Arc received a grant from the option? The fact is that many people it becomes clear; there’s more Pratt-Northam Foundation and additional with developmental disabilities know than sandwiches being served in financial support from The Friends of The Arc 5 that feeling all too well. Many aren’t Lowville at this social enterprise. Foundation to make this venture possible. 2018 | ANNUAL REPORT Stamp of approval In 2014, The Arc Oneida-Lewis became the first local agency of our kind to earn the prestigious Council on Quality and Leadership (CQL) international accreditation. In 2018, a comprehensive, week-long review process was administered by CQL Representatives happy to report that The Arc, Oneida-Lewis was as The Arc sought to become re-accredited. once again CQL certified for another four years. The culmination of this re-accreditation occurred We will never stop providing person-centered when we hosted a stakeholder, full-day training with services as we strive for excellence in carrying people we support, employees, board members, out our vision that all persons with disabilities live and community members all taking part. We’re as fully included members of their community! 6 THE ARC, ONEIDA-LEWIS CHAPTER Hands-on career day The Arc’s School-to-Work program’s fourth annual Hands on Career day moved to a new location at the Oneida County Department of Public Works. Over 400 students attended the event to visit 55 vendors offering a wide- ranging selection of career opportunities for the students to consider for their future. Oneida County Executive, Anthony Picente toured the grounds and was impressed with what he saw. “Often, they hear about opportunities in other places, and that’s all well and good, but we want our young people to stay here,” said Picente. “I get troubled with the word disabilities sometimes because people have 7 great abilities and they show us what can be done.” 2018 | ANNUAL REPORT Family Support Network The Arc, Oneida-Lewis is empowering families in Oneida and Lewis Counties who have a loved one with a developmental disability to become personally involved in public policy and to be aware of the services available to them. This group of like-minded people forms a unified voice to advocate and enhance the lives of the people we support.