State of the Energy Market 2015
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Just Sign Here
Just sign here.... A review of Victorian retail energy contract terms and conditions Consumer Action Law Centre Level 7, 459 Little Collins St Melbourne VIC 3000 May 2011 Acknowledgement Consumer Action would like to express its appreciation to the Consumer Utilities Advocacy Centre for funding this project. 1 Contents About Consumer Acton Law Centre .................................................................................. 3 List of abbreviations ........................................................................................................... 5 Executive Summary ............................................................................................................ 6 Summary of recommendations .......................................................................................... 6 Introduction ......................................................................................................................... 8 Methodology........................................................................................................................ 9 Regulation of Retail Energy Contracts in Victoria .......................................................... 12 Electricity Industry Act 2000 and the Gas Industry Act 2001 ......................................... 12 Energy Retail Code (ERC) ................................................................................................ 13 General consumer protection laws - Fair Trading Act and Trade Practices Act (now Australian Consumer Law) .............................................................................................. -
NSW Infrastructure Capability Assessment: Energy Baseline Report
NSW Infrastructure Capability Assessment Energy Baseline Report April 2012 This document is intended solely for the use and information of Infrastructure NSW Report Outline • Key Highlights • Introduction • Energy Industry Overview and Current Situation • Electricity • Gas 22 Key Highlights – Electricity • The majority of electricity generation and all transmission and distribution infrastructure assets in NSW are government owned • The NSW government recently privatised the retail electricity sector and announced plans to sell electricity generation assets • 82% (or 16,600MW) of electricity in NSW is generated by 4 key state owned corporations . Electricity is transmitted over a 12,000km transmission system and distributed over ~250,000km distribution system. The book value of this infrastructure is $34bn and the annual capital expenditure is around $4.5bn • Electricity infrastructure is planned through a number of national and operator network plans including the Electricity Statement of Opportunities, the National Transmission Network Development Plan, TransGrid's Annual Transmission Network Development Plan, the distributors Annual Network Development Plans and Performance Reports, and the 5-year Regulatory Proposals and Determinations by the Australian Energy Regulator • These reports provide evidence that, while a number of the state owned electricity distribution assets are beyond or approaching their standard design lives, electricity infrastructure appears to be in good condition and is capable of meeting demand • The performance of electricity generation, transmission and distribution infrastructure is monitored via a number of indicators. The NSW Government sets reliability and security standards through its Network licences. Key electricity operating licence performance indicators such as the average duration and frequency of interruptions have been improving over time • Electricity demand has been flat for the past 5 years partly due to slower economic growth, efficiency and in response to large price increases. -
F O R Im M E D Ia T E R E L E A
Article No. 8115 Available on www.roymorgan.com Link to Roy Morgan Profiles Friday, 30 August 2019 Powershop still number one in electricity satisfaction, despite losing spark in recent months Powershop has won the Roy Morgan Electricity Provider of the Month Award with a customer satisfaction rating of 78% for July 2019. Powershop has now won the past seven monthly awards, remaining unbeaten in 2019. Powershop’s customer satisfaction rating of 78% was followed by Lumo Energy (71%), Simply Energy (70%), Click Energy (70%), Red Energy (70%) and Alinta Energy (70%). E These are the latest findings from the Roy Morgan Single Source survey derived from in-depth face-to- face interviews with 1,000 Australians each week and over 50,000 each year. Powershop managed to maintain its number one position in customer satisfaction, despite it recording the largest decline in ratings of any leading provider, falling from 87% in January 2019, to 78% (-9%) as of July 2019. Over the same period, Lumo Energy, Simply Energy and Click Energy all fell by 4%, Red Energy remained steady, and Alinta Energy increased its rating by 1%. Although Powershop remains well clear of its competitors, if its consistent downtrend in ratings continues for the next few months, we may well see another electricity provider take the lead in customer satisfaction. The Roy Morgan Customer Satisfaction Awards highlight the winners but this is only the tip of the iceberg. Roy Morgan tracks customer satisfaction, engagement, loyalty, advocacy and NPS across a wide range of industries and brands. This data can be analysed by month for your brand and importantly your competitive set. -
Power Factor Correction - Service Provider Register
Power Factor Correction - Service Provider Register Ausgrid's Power Factor Correction Service Provider Register is a list of businesses that offer Power Factor Correction services across the Sydney, lower Hunter and Central Coast regions. We have gathered key contact and company information from those businesses to assist customers in the Ausgrid Network area to find a service provider. Please be advised that Ausgrid has not assessed the businesses listed on this Register and we rely on the NSW Codes of Practice that these businesses comply with appropriate Rules and Standards. We also rely on these businesses for the accuracy of the information they provide. We strongly advise that you carefully assess the experience and capability of service providers you engage to confirm they meet your business needs. The NSW Fair Trading website has useful information to assist with this. Glossary of Terms Term Definition Types of Service Accredited Service Provider Companies, Businesses or sole traders who have gained accreditation from NSW Department of Trade and Investment allowing (ASP) them to perform contestable work in accordance with the Electricity Supply Act 1995 Electrical Contracting A business or sole trader who holds an electrical contractor’s licence issued by the NSW Fair Trading and have an electrical contractor who installs Power Factor Correction equipment and provides installation services and installation tests. Energy Auditing or Energy A business that provides specialist advice and services in relation to other aspects of energy use (eg. energy efficiency) in Consulting conjunction with Power Factor Correction services Financial Services A business that provides financial advice and services in the field of Power Factor Correction and installations. -
Tariff Structure Statement (27 November 2015)
Tariff Structure Statement (27 November 2015) Supporting Documentation: Customer and Stakeholder Report TARIFF STRUCTURE STATEMENT CUSTOMER AND STAKEHOLDER REPORT NOVEMBER 2015 Further information contact: Kate McCue Manager Corporate Affairs, Endeavour Energy Ph: 02 9853 6141 Email: [email protected] Contents EXECUTIVE SUMMARY 3 OVERVIEW OF OUR TSS STAKEHOLDER ENGAGEMENT 6 TABLE 1 - PHASES ONE AND TWO: TSS STAKEHOLDER CONSULTATION AND ENGAGEMENT 2013-2015 6 TABLE 2 - WHAT STAKEHOLDERS SAID AND HOW WE RESPONDED 9 PHASES ONE AND TWO – HOW WE ENGAGED 17 TABLE 3 - PHASES ONE AND TWO - MODES OF TSS STAKEHOLDER ENGAGEMENT 2013 - 2015 17 TABLE 4 - PHASE TWO: INITIAL STAKEHOLDER ENGAGEMENT CONDUCTED BY ACIL ALLEN CONSULTING AROUND PREFERENCES ON ENGAGING THE NSW NETWORK BUSINESSES ON TSS ISSUES 20 TABLE 5 - PHASE TWO: INTERVIEWS (ONE-ON-ONE) OF UP TO ONE HOUR WITH TSS STAKEHOLDERS POST RELEASE OF THE NNSW TSS ISSUES PAPER 21 TABLE 6 - PHASE TWO: ENA AND NETWORKS NSW STAKEHOLDER WORKSHOP ON VULNERABLE CUSTOMER ISSUES AND FUTURE TARIFF STRUCTURES 21 TABLE 7 – PHASE TWO: NETWORKS NSW ELECTRICITY RETAILERS STAKEHOLDER ROUNDTABLE ON FUTURE TARIFF STRUCTURES 22 TABLE 8 - PHASE TWO: NETWORKS NSW FOOD AND FIBRE STAKEHOLDER ROUNDTABLE ON FUTURE TARIFF STRUCTURES 23 TABLE 9 - PHASE TWO: NETWORKS NSW ENVIRONMENT AND CONSUMER ADVOCATES ROUNDTABLE ON FUTURE TARIFF STRUCTURES 24 TABLE 10 - PHASE TWO: NETWORKS NSW ENVIRONMENT AND CONSUMER ADVOCATES SECOND ROUNDUNDTABLE ON FUTURE TARIFF OPTIONS 24 TABLE 11 - PHASE TWO: NETWORKS NSW ENVIRONMENTAL AND CONSUMER ADVOCATES THIRD ROUNDTABLE ON FUTURE TARIFF STRUCTURES 25 PHASE TWO: POST TSS ISSUES PAPER RELEASE INTERVIEWS WITH TIER ONE STAKEHOLDERS 26 1 TABLE 12 - ONE-ON-ONE STAKEHOLDER INTERVIEW QUESTIONS 27 1. -
Environmental Audit of the Goulburn River – Lake Eildon to the Murray River
ENVIRONMENTAL AUDIT ENVIRONMENTAL AUDIT OF THE GOULBURN RIVER – LAKE EILDON TO THE MURRAY RIVER ENVIRONMENTAL AUDIT OF THE GOULBURN RIVER – LAKE EILDON TO THE MURRAY RIVER EPA Victoria 40 City Road, Southbank Victoria 3006 AUSTRALIA September 2005 Publication 1010 ISBN 0 7306 7647 1 © Copyright EPA Victoria 2005 This publication is copyright. No part of it may be reproduced by any process except in accordance with the provisions of the Copyright Act 1968. ENVIRONMENTAL AUDIT OF THE GOULBURN RIVER – LAKE EILDON TO THE MURRAY RIVER Environmental audit of the Goulburn River Lake Eildon to the Murray River I, John Nolan, of Nolan-ITU Pty Ltd, an environmental auditor appointed pursuant to the Environment Act 1970 (‘the Act’), having: i. been requested by the Environment Protection Authority Victoria on behalf of the Minister for Environment and Water to undertake an environmental audit of the Goulburn River— Lake Eildon to the Murray River—with the primary objective of obtaining the information and understanding required to guide the management of the Goulburn River towards providing a healthier river system. This included improvements towards meeting the needs of the environment and water users, thereby reducing the likelihood of further fish kill events in the future ii. had regard to, among other things, the: • Environment Protection Act 1970 (the Act) • Water Act 1989 • Catchment and Land Protection Act 1994 • Flora and Fauna Guarantee Act 1998 • Fisheries Act 1995 • Heritage River Act 1992 • Safe Drinking Water Act 2003 • Emergency Management Act 1986 • Agricultural and Veterinary Chemicals (Control of Use) Act 1992 • Environment Protection and Biodiversity Conservation Act 1999 • State Environment Protection Policy (Water of Victoria) 2003 and the following relevant documents • Victorian River Health Strategy • Goulburn Broken Regional Catchment Strategy • Draft Goulburn Broken Regional River Health Strategy • Murray-Darling Basin Commission’s (MDBC) Native Fish Strategy • Goulburn Eildon Fisheries Management Plan iii. -
Alinta Energy Sustainability Report 2018/19
Alinta Energy Sustainability Report 2018/19 ABN 39 149 229 998 Contents A message from our Managing Director and CEO 2 Employment 50 FY19 highlights 4 Employment at Alinta Energy 52 Key sustainability performance measures 6 Employee engagement 53 Employee data 54 Our business 8 Supporting our people 55 Offices 10 Ownership 10 Our communities 60 Where we operate 12 Community development program 62 Electricity generation portfolio 14 Employee volunteering 62 Sales and customers 17 Sponsorships, donations and partnerships 64 Vision and values 18 Excellence Awards – community contribution 64 Business structure and governance 19 Community impacts from operations 65 Executive leadership team 20 Management committees 21 Markets and customers 66 Board biographies 21 Customer service 68 Risk management and compliance 23 Branding 72 Economic health 24 New products and projects 74 Market regulation and compliance 74 Safety 26 Fusion – our transformation program 77 Safety performance 28 Safety governance 29 Our report 80 Safety and wellbeing initiatives and programs 32 Reporting principles 82 Glossary 83 Environment 34 GRI and UNSDG content index 85 Climate change and energy industry 36 Sustainability materiality assessment 88 National government programs, policies and targets 39 Deloitte Assurance Report 96 State government programs, policies and targets 40 Energy consumption and emissions 42 Our approach to renewable energy 43 Energy efficiency and emission reduction projects 45 Environmental compliance 46 Waste and water 47 Case study 48 2018/19 Alinta Energy - Sustainability Report Page 1 Changes to our vision and leadership A message My comment above on our new vision to be the best energy company sounds a little different than in the past. -
Annual Report 2005/06 OUR MISSION
goulburn-murray water annual report 2005/06 OUR MISSION To deliver sustainable water services that meet customer and stakeholder needs and support regional economic growth, while balancing social, economic and environmental considerations. OUR VALUES Human safety, the environment and customer service are our highest priorities Sustainability is our commitment to future generations Cooperation based on the involvement of people is the key to progress Openness builds trust, knowledge and understanding Integrity, respect and pride are valued characteristics of our people Continual improvement is essential and underpins our future Contents OUR PERFORMANCE AT A GLANCE - 2005/06 4 GOVERNANCE 9 ECONOMIC SUSTAINABILITY 13 SOCIAL SUSTAINABILITY 25 ENVIRONMENTAL SUSTAINABILITY 39 FINANCIAL STATEMENTS 59 GOULBURN-MURRA APPENDICES 83 Y W A TER Annual Repor t 2005/06 1 Report from the Chairperson scheme (which won the prestigious media reports the excellent work of National Salinity prize and diverts our farmers as they increase water use 22,000 tonnes of salt from the Murray efficiency. Our new information each year), are either finished or caravan, ‘Water Wheels’, now informs nearing completion. both our customers and the public of these changes. The new Water Storage Amenity Unit and our revised approach to leasing We accept our responsibilities to and maintenance of recreation and support regional development and will public use assets have won great use the reconfiguration plans already support from local government and piloted in the Pyramid-Boort irrigation local communities. Essentially, our area as a model in all irrigation policy is to offer longer leases and districts to allow a clear vision to security in return for more investment emerge in each community about the This Board is now in the last year of its by business owners to enhance the future of water use and associated three-year appointment and it is timely appearance and customer satisfaction land zoning and channel maintenance. -
Distribution Loss Factor Calculation Methodology Paper 2021-22
Distribution Loss Factor Calculation Methodology Paper March 2021 Distribution Loss Factor Calculation Methodology Paper March 2021 CONTENTS 1 INTRODUCTION .......................................................................................................................... 1 1.1 Requirements of the National Electricity Rules .................................................................. 1 1.2 Ausgrid’s general approach in deriving non-site specific DLFs ......................................... 2 1.3 Energy entering the distribution network ............................................................................ 4 1.4 Energy exiting the distribution network .............................................................................. 4 1.5 Proposed approach to loss estimation for financial year 2021-22 ..................................... 4 2 BREAKDOWN OF TECHNICAL LOSSES ................................................................................. 5 2.1 Calculation of site specific loss factors............................................................................... 5 2.2 Calculation of loss load factors .......................................................................................... 5 2.3 Sub-transmission network series losses ............................................................................ 5 2.4 Sub-transmission network shunt losses ............................................................................. 5 2.5 High voltage network series losses ................................................................................... -
Ensuring Reliable Electricity Supply in Victoria to 2028: Suggested Policy Changes
Ensuring reliable electricity supply in Victoria to 2028: suggested policy changes Associate Professor Bruce Mountain and Dr Steven Percy November 2019 All material in this document, except as identified below, is licensed under the Creative Commons Attribution-Non- Commercial 4.0 International Licence. Material not licensed under the Creative Commons licence: • Victoria Energy Policy Centre logo • Victoria University logo • All photographs, graphics and figures. All content not licenced under the Creative Commons licence is all rights reserved. Permission must be sought from the copyright owner to use this material. Disclaimer: The Victoria Energy Policy Centre and Victoria University advise that the information contained in this publication comprises general statements based on scientific research. The reader is advised and needs to be aware that such information may be incomplete or unable to be used in any specific situation. No eliancer or actions must therefore be made on that information without seeking prior expert professional, scientific and technical advice. To the extent permitted by law, the Victoria Energy Policy Centre and Victoria University (including its employees and consultants) exclude all liability to any person for any consequences, including but not limited to all losses, damages, costs, expenses and any other compensation, arising directly or indirectly from using this publication (in part or in whole) and any information or material contained in it. Publisher: Victoria Energy Policy Centre, Victoria University, Melbourne, Australia. ISBN: 978-1-86272-810-3 November 2019 Citation: Mountain, B. R., and Percy, S. (2019). Ensuring reliable electricity supply in Victoria to 2028: suggested policy changes. Victoria Energy Policy Centre, Victoria University, Melbourne, Australia. -
Essential Energy 2019-24
DRAFT DECISION Essential Energy Distribution Determination 2019 to 2024 Attachment 18 Tariff structure statement November 2018 18-0 Attachment 18 – Tariff structure statement | Draft decision - Essential Energy distribution determination 2019–24 © Commonwealth of Australia 2018 This work is copyright. In addition to any use permitted under the Copyright Act 1968, all material contained within this work is provided under a Creative Commons Attributions 3.0 Australia licence, with the exception of: • the Commonwealth Coat of Arms • the ACCC and AER logos • any illustration, diagram, photograph or graphic over which the Australian Competition and Consumer Commission does not hold copyright, but which may be part of or contained within this publication. The details of the relevant licence conditions are available on the Creative Commons website, as is the full legal code for the CC BY 3.0 AU licence. Requests and inquiries concerning reproduction and rights should be addressed to the: Director, Corporate Communications, Australian Competition and Consumer Commission, GPO Box 3131, Canberra ACT 2601 or [email protected]. Inquiries about this publication should be addressed to: Australian Energy Regulator GPO Box 520 Melbourne Vic 3001 Tel: 1300 585165 Email: [email protected] 18-1 Attachment 18 – Tariff structure statement | Draft decision - Essential Energy distribution determination 2019–24 Note This attachment forms part of the AER's draft decision on the distribution determination that will apply to Essential Energy for the -
Renewable Energy Buyers Forum
Renewable Energy Buyers Forum - Brisbane - Sponsored by: DLA Piper Thursday 26th July 2018 Chair: Ben Waters Welcome Jackie McKeon, WWF-Australia Business Renewables Centre - Australia Kate Papailiou, DLA Piper Update from DLA Piper Andrew Burnett, Department of Natural Resources, Mining & Renewable Energy in Queensland Energy, Queensland (DNRME) James Eskdale, Mars GloBal Corporate Mars Enters the Solar System Michael Wheelahan, Victorian Government Department of Intelligent Water Networks (IWN) Aggregation Environment, Land, Water and Planning (DELWP) Simon Crock, Sunshine Coast Council Sunshine Coast Council Solar Farm PPA Roger Price, WindLaB Optimising the renewable energy mix in Queensland Mantas Aleks, WePower Innovative purchasing model Ben Waters, Presync Discussion and wrap-up Networking Renewable Energy Buyers Forum Sponsored by: DLA Piper, Brisbane 26th July 2018 Business Renewable Centre - USA Business Renewable Centre - Australia • A not-for-profit, online Australian resource centre and market platform to accelerate Australian corporate uptake of large-scale renewable energy. • To help Australian organisations procure 1GW of renewable energy (installed capacity) by 2022 and 5GW by 2030. Primers & Guides for Industry… Business Renewable Centre - Australia Online Marketplace Platform Current and planned renewable energy projects Renewable Energy Buyers Forum Sponsored by: DLA Piper, Brisbane 26th July 2018 QLD’s 50% Renewable Energy Target WWF Renewable Energy Buyers Forum 26 July 2018 An evolving policy context As the energy