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members.toastmasters.org AT&T Makes the Right Choice! ® February 2008 The Splendid Gesture Gesturing then and now. Speaking Five lessons in corporate communication. An Interview with Hardball TV Host Chris Matthews Vision... Reality BOB PROCTOR is a world-renowned speaker and motivator with more than 40 years of experience. He is author of the international bestseller, You Were Born Rich and was featured in the blockbuster hit, The Secret. Bob is one of the highest paid platform speakers in the world today. Now you have an opportunity to work directly with Bob and his company, LifeSuccess Consultants, the world’s premier provider of personal success training, seminars, and coaching services. This is the one company that can turn your vision into your reality. Our connections in the industry allow us to offer you the most extensive programs with the best curriculum. By working with Bob Proctor you will gain the access, influence, and experience you need to succeed in your own business. Contact us today to learn how you can join our international teaching team • Special offers available for Toastmasters Contact [email protected] or 561-833-4404 TOASTMASTER VIEWPOINT Publisher DONNA H. GROH Editor SUZANNE FREY Associate Editor BETH BLACK Editorial Assistant JAMIE REYNOLDS Graphic Design SUSAN CAMPBELL TI OFFICERS AND DIRECTORS Founder DR. RALPH C. SMEDLEY (1878-1965) 2007-2008 OFFICERS International President CHRIS FORD, DTM Ottawa, Ontario, Canada Senior Vice President JANA BARNHILL, DTM Lubbock, Texas Shaping Ourselves Second Vice President GARY SCHMIDT, DTM Clackamas, Oregon Third Vice President PAT JOHNSON, DTM Victoria, British Columbia, Canada as Leaders – Immediate Past President JOHNNY UY, DTM Cebu City, Philippines Executive Director DONNA H. GROH Mission Viejo, California Without Titles Secretary-Treasurer NANCY LANGTON Mission Viejo, California Back in 2004, your Board of Directors established a Big Audacious Goal 2007-2008 DIRECTORS (BAG) to guide the development of Toastmasters International for years to VAL ALBERT, DTM JOHN RICH, DTM come. Our “BAG” is: Toastmasters International is recognized throughout the Saratoga Springs, New York Houston, Texas world as the undisputed expert in communication and leadership develop- LEE HOLLIDAY, DTM MICHAEL SMITH, DTM Johns Creek, Geogia Bloomington, Illinois ment. Now that’s pretty big and audacious! Yet we are best known for our CHARLOTTE HOWARD, DTM RICHARD SNYDER, DTM ability to help people become better communicators, less so for leadership. Oklahoma City, Oklahoma Upland, California LAUREN KELLY, DTM JUDY SOUTHWICK, DTM Most people who come to our clubs do so because, first and foremost, they Trabuco Canyon, California Inver Grove Heights, Minnesota want to develop communication skills. Not many guests open with: “Hi! I’d ALENE HAYNES, DTM MARTHA TINKER, DTM Houston, Texas West Des Moines, Iowa like to become a better leader. Can you help me?” GARY MULL, DTM TEVIS THOMPSON, DTM The good news is that the answer is “yes,” even for those who do not Riverside, Ohio Martinez, California MOHAMMED MURAD, DTM DIETMAR WAGENKNECHT, DTM identify themselves as leaders! Do you know that right now about 80,000 Dubai, United Arab Emirates Lake Bluff, Illinois of our almost 240,000 members are in leadership roles, ranging from club KRISTIN NICHOLSON, DTM MARGARET WAN, DTM Rockville, Maryland Saint Petersburg, Florida officer to International President? That means one in three of our members SUEZY PROCTOR, DTM GEORGE YEN, DTM is learning leadership by actually doing it. So what about the other 160,000 Tacoma, Washington Taipei, Taiwan members who are not in formal leadership positions? What about those who say: “I just want to be a better speaker...not interested in leadership, TOASTMASTERS INTERNATIONAL P.O. Box 9052 • Mission Viejo, CA 92690 U.S.A. thank you very much”? From time to time I meet people in Toastmasters (949) 858-8255 • Fax:(949) 858-1207 who make a similar point: “Chris, I’m not here to be a leader.” Read on! Voicemail: (949) 835-1300 Recently I came across an article in which Robin Sharma, leadership members.toastmasters.org guru and author of The Monk Who Sold His Ferrari, shared his idea that CONTACTING WORLD HEADQUARTERS each of us has the power to craft world-class careers for ourselves and lead For information on joining or building a club, visit: www.toastmasters.org remarkably successful lives. In his view, leadership is a way of being; it’s Article submission: [email protected] about inspiring all those who surround you to realize their gifts and stand Letters to the Editor: [email protected] for personal greatness, and it’s about connecting to people...deeply, To change mailing address: members.toastmasters.org genuinely and passionately (Isn’t that what we do in Toastmasters?). He sums up this philosophy in one simple phrase: “Lead without a title.” • ADVERTISING INQUIRIES ONLY • Lead without a title! Now that is one of the most powerful leadership For information about advertising, please contact: insights I’ve come across in a long time! Melissa Austin Associates 2600 Ladybird Dr. • Calabasas, California 91302 In other words, regardless of status or position or title – or none of Phone: (818) 225-0466 • Fax: (818) 225-0675 [email protected] the above – leadership is for everyone. We all influence our circle of The TOASTMASTER Magazine (ISSN 00408263) is published monthly by friends and family, colleagues and club members, and we can influence Toastmasters International, Inc., 23182 Arroyo Vista, Rancho Santa Margarita, CA 92688, U.S.A. Periodicals postage paid at Mission Viejo, CA and additional these people in a very inspirational way, thanks to Toastmasters Inter- mailing office. POSTMASTER: Send address change to The TOASTMASTER Magazine, P.O. Box 9052, Mission Viejo, CA 92690, U.S.A. national. Aren’t you glad you have the opportunity to experience the Published to promote the ideas and goals of Toastmasters International, a non profit educational organization of clubs throughout the world dedicated inspirationally shaping influence of Toastmasters every time you to teaching skills in public speaking and leadership. Members’ subscriptions are included in the $27 semi annual dues. The official publication of Toastmasters International carries authorized participate in your club meeting? notices and articles regarding the activities and interests of the organization, but responsibility is not assumed for the opinions of the authors of other articles. The TOASTMASTER magazine does not endorse or guarantee the products it advertises. Copyright 2008 by Toastmasters International, Inc. All rights reserved. Reproduction in whole or in part without written permission is prohibited. Not responsible for unsolicited material. Toastmasters International, The TOASTMASTER, and the Toastmaster International Emblem are trademarks of Toastmasters International registered in the United States, Canada and many other countries. Marca registrada en Chris K. Ford, DTM Mexico. Printed in U.S.A. International President Printed on Recycled Paper February 2008 TOASTMASTER 3 TABLEOFCONTENTS February 2008 Volume 74, No. 2 FEATURES Speaking in Business Five lessons in corporate communication. ARTICLES By Pat Rocchi, ACB DEPARTMENTS PAGE 8 & 3 Viewpoint: Shaping Ourselves as Leaders – Without Titles By International President Chris Ford, DTM 5 Letters to the Editor AT&T Makes the Right Choice 6 Profile: Helping Fellow Immigrants Succeed How a resourceful group of company An Armenian professor finds clubs avoided foreclosure. her future in America. By Craig Harrison, DTM By Julie Bawden Davis PAGE 14 12 The Seven Secrets of Inspiring Leaders How to inspire employees, investors and customers. By Carmine Gallo The Splendid Gesture 18 A Conversation With Chris Matthews Pomposity of the past gives way The host of MSNBC’s Hardball with Chris to authenticity of the present. Matthews talks about Toastmasters, political By Patrick Mott rhetoric and his new book. By Suzanne Frey PAGE 24 22 Membership Building: Toastmasters in Rural Areas The Toastmasters Vision: How to “get coverage” and run a Toastmasters Toastmasters International empowers people to achieve their full potential and realize their dreams. Through our member clubs, people throughout the world can improve their club in sparsely populated areas. communication and leadership skills, and find the courage to change. By Mark Dykeman The Toastmasters Mission: Toastmasters International is the leading movement devoted to making effective oral communication a worldwide reality. 29 My Turn: Sounding Off Through its member clubs, Toastmasters International helps men and women learn the arts of speak- If you don’t like your voice, here’s the reason. ing, listening and thinking – vital skills that promote self-actualization, enhance leadership potential, By Caren S. Neile, Ph.D., ATM-S/CL foster human understanding, and contribute to the betterment of mankind. It is basic to this mission that Toastmasters International continually expand its worldwide network of clubs thereby offering ever-greater numbers of people the opportunity to benefit from its programs. 30 Hall of Fame 4 TOASTMASTER February 2008 Do you have something to say? Write it in 200 words or less, sign it with your name, address and club LETTERS affiliation and send it to [email protected]. Rules Rule! law. But I really believe Mr. Cadley’s “Inconvenient Truth” I enjoyed Jodi Bailey’s article on analogies were a little over the top. Politically