CORPORATE SOCIAL RESPONSIBILITY REPORT OF THE ACS GROUP 2015 Cover photo: Photovoltaic plant in Fukuroda (Japan) CORPORATE SOCIAL RESPONSIBILITY REPORT OF THE ACS GROUP 2015 4 0. ABOUT THIS REPORT 6 1. LETTER FROM THE CHAIRMAN 8 2. COMPANY PROFILE 12 3. THE ACS GROUP AND THE CORPORATE SOCIAL RESPONSIBILITY 26 4. CORPORATE GOVERNANCE IN THE ACS GROUP 34 5. ETHICS 46 6. QUALITY AND MANAGEMENT OF EXCELLENCE 50 7. CLIENTS AND CONTRACTING 54 8. EMPLOYEES 70 9. SUPPLY CHAIN 78 10. TECHNOLOGICAL DEVELOPMENT. R&D+I IN THE ACS GROUP 94 11. ENVIRONMENT 112 12. HOW THE ACS GROUP HELPS SOCIETY 130 13. APPENDICES 155 14. WE WOULD LIKE TO HEAR YOUR OPINION 2 3 ANNUAL REPORT 2015 ACS GROUP 0. ABOUT THIS REPORT The purpose of this Corporate Social The 2015 Corporate Responsibility Report Responsibility report of the ACS Group of the ACS Group has been drawn up in is to inform stakeholders of the Group’s accordance with the latest version of the non-financial management policies, and “Sustainability reporting guidelines” of the the main accomplishments and initiatives Global Reporting Initiative (GRI 4), including implemented worldwide in these fields in the additional information applicable 2015. This report also provides a detailed required for the sector supplements of breakdown of the main indicators used to “Construction and Real Estate”. The ACS measure our performance in terms of ethics, Group considers that the 2015 Corporate operating efficiency and human resources. Social Responsibility Report has been drawn The contents of this report are completed up using the options defined by GRI Guide, with the other documents which form part with the Comprehensive option. of the 2015 Annual Report of the ACS Group (Activity Report, Corporate Governance Report and Economic-Financial Report), (G4-18, G4-22, G4-23) in addition to all the documentation and policies published on the ACS Group website. The ACS Group has applied the following GRI G4 principles for defining the contents of (G4-17) this report: For the ACS Group, the preparation of this PRINCIPLE OF MATERIALITY Corporate Social Responsibility Report implies the formalisation of a policy focused The ACS Group has conducted a Materiality on understanding the main dilemmas Analysis, whose methodology and results and challenges faced by infrastructure can be consulted in Appendix 13.1 of this development and energy sector and society report, and which has been used to detect as a whole. The report considers all the the matters of most interest for the ACS ACS Group’s activities as a global operator, Group and its stakeholders. in all the countries where it is present. The information published includes the operations developed in Construction, CONTEXT OF SUSTAINABILITY Industrial Services and Environment by the companies which are controlled by the ACS The objective of this report is to express Group, and which are described in the Group’s the actions of the ACS Group in each of the consolidated financial statements. three sustainability areas: economic, social and environmental. Throughout this report, The ACS Group has developed tools for information is supplied in relation to the the collection and consolidation of both context of each of these. quantitative and qualitative information on sustainability to align the management of all the companies with the ACS Group’s EXHAUSTIVENESS strategic priorities. The information gathered in this report refers, basically, to the 2015 In the preparation process, the coverage financial year. It also includes information and scope of this report was clearly defined, from previous years, depending on its giving priority to information considered to be relevance and availability, to enable readers material and including all significant events to be able to form a more complete opinion that took place in 2015, without omitting of the company’s development. information of relevance to our stakeholders. 4 CORPORATE SOCIAL RESPONSIBILITY REPORT “This report presents the Group’s non-financial management policies, developed and the main accomplishments and initiatives in this area.” The coverage of the Report was BALANCE determined in parallel with its content. In 2015, companies in the ACS Group have This report includes both positive and taken part in transformation processes negative aspects, in order to present which have included organisational an unbiased image and to enable and administrative changes, changing, stakeholders to reasonably assess the when applicable, the scope of some Company’s actions. of the indicators. Appendix 13.2 sets out the scope and cover of each one of the indicators. Furthermore, in each ACCURACY AND CLARITY chapter, if there any significant changes in coverage, then such changes are This report contains numerous tables, indicated. graphs and outlines, the purpose of which is to make the report easier to understand. Additionally, the relevant issues, the The information included in the report is indicators included herein and the meant to be clear and accurate in order to matters covered by the 2015 Corporate be able to assess the ACS Group’s actions. Social Responsibility Report offer an Additionally, as far as possible, the use overview of the significant impacts in the of technical terms whose meaning may economic, social and environmental fields. be unknown to stakeholders has been avoided. Furthermore, the GRI4 principles have been followed to assure the quality of the information set out in this report: PUNCTUALITY The ACS Group has the commitment to COMPARABILITY report its corporate social responsibility actions annually. This Report relates to the As far as possible, the information Group’s actions in 2015 in the economic, included in this report has been organised social and environmental fields. in such a manner that the stakeholders may interpret the changes undergone by the ACS Group with respect to previous RELIABILITY years. It is important to bear in mind that in 2015, companies in the ACS Group have The reliability of the information included taken part in transformation processes in this 2015 Corporate Social Responsibility which have included organisational Report was checked by KPMG, the firm and administrative changes, changing, responsible for its verification. when applicable, the scope of some of the indicators. Certain data of 2014 have been recalculated with the same scope as those reported in 2015 so that they can be more comparable (and whenever it has been possible). In indicators with years prior to 2014, it has been possible to recalculate certain data retroactively for certain indicators; in these cases, the reported data are presented historically as a guideline. 5 ANNUAL REPORT 2015 ACS GROUP 1. LETTER FROM THE CHAIRMAN DEAR SHAREHOLDER, This Corporate Social Responsibility stringency in defining, controlling and Report of the ACS Group presents the improving our non-financial management. non-financial management policies We break down the main indicators used to developed and the main accomplishments measure our performance in terms of ethics, and initiatives in this field which operating efficiency and human resources. we have implemented in 2015. In 2015, we have conducted a materiality analysis to pinpoint areas of sustainability The ACS Group is a world leader in and corporate social responsibility which are infrastructure development, particularly of importance for the businesses of the ACS in developed markets, through companies Group and for our stakeholders. Hence this which are global benchmarks from an report is properly focused on such social, operational, technical and organisational economic and environmental matters which standpoint. The Group currently has a are significant in performing our activity. stable presence in over 70 countries, and operates with a workforce of 196,967 The ACS Group is a decentralised group, employees. In 2015, it booked revenues one in which our companies implement of 34,925 million euros, and was a global their policies independently, according leader in infrastructure development, to their markets and stakeholders; these particularly in developed markets, through companies do however share the best companies which are global frontrunners practices and the corporate culture of in operational, technical and organisational ACS, and are underpinned by the common terms. The ACS Group is the market leader principles and objectives defined in the in the United States and Australia, is the Group’s Corporate Social Responsibility second largest in Latin America and sixth Policy. The Group regularly performs the in Europe in the infrastructure sector, one project, which consists of a set of which is crucial in the social and economic information and control processes which development of the global economy. we use to analyse and assess the Group’s performance and to bring it in line with the Policies used to manage non-financial requirements of the Dow Jones Sustainability items addressed in this report have grown Index. The one project allows us to improve increasingly important within the mix the Group’s performance, coordination of information demanded by our main and to promote its good practices. stakeholders. During 2015, we defined our Corporate Social Responsibility I would also like to highlight the fact that Policy, which was recently approved by this year the ACS Group has adapted the Board of Directors. This Policy sets its Code of Conduct to follow the most out the basic and specific guidelines demanding standards in terms of Good of the ACS Group with our clients, Corporate Governance and in human rights, employees, suppliers, shareholders and as part of our commitment to ethics and infrastructure users, who benefit from integrity. This has included adapting the our policies relating to quality, innovation, company against the framework of the social action and the environment. United Nations Ruggie Report. Over the last four years, we have put a lot of efforts into This report provides details of our relations training in this field, having organised over with these stakeholders, heightening 4,800 courses to consolidate our culture our commitment to transparency and of respect, ethics and professionalism.