EMPOWERED INDIVIDUALS. THRIVING COMMUNITIES.

HELP. HOPE. CHANGE. Multi-Service Center 2019 Community Report Fiscal Year 2018: July 1, 2017-June 30, 2018 BOARD OF DIRECTORS Dear Friends, Katrina Asay, Appointed, Mayor of Milton Joe Atkinson Appointed, Councilmember Thank you for your continued support of Multi-Service Center (MSC) Pete von Reichbauer and our vision for empowered individuals and a thriving South King David A. Berger, Community Volunteer County community. Chris Berry, Alaska Airlines Dan Bogart, Banner Bank Through the support of the community, MSC served just over Dylan Brown, Appointed, Rep. Mark 46,000 individuals last fiscal year. Because of you, we were able to Miloscia help with basic needs such as housing, employment services, René Ewing, Community Volunteer education, food, clothing, and energy assistance, as well as provide Michael Gordon, Kitsap Bank advocacy to vulnerable adults in assisted living facilities. Teleda Holmes, Community Volunteer Last year, the board of directors and staff updated our mission to Laurus Financial Group Dennis Hulse, more accurately reflect what MSC hopes to achieve. We see a Artonyon Ingram, Community Volunteer future without poverty for our community members with emphasis Rob Lindgren, Brantley Janson Yost & on help, hope, and dignity for every member of our community. Ellison Deysi Martinez, ResCare Workforce Reflecting on this, MSC embarked on a diversity, equity, and Services inclusion (DEI) initiative to improve our knowledge and Rue Nelle McCullah, Community competencies. This work will guide our future programs and Volunteer service delivery as we work to make sure every member of our community has opportunities for growth and success. Ana Cristina Molina-McCleary,Ana Cristina Molina Interpretation & Translation Services Thank you for being an integral member of the MSC extended team bringing help, hope, and change to our community. Linda Peoples, Community Volunteer Wade Schwartz, Appointed, Mayor of Sincerely, Kent Evelyn Takei, Community Volunteer Maria Tracy, Community Volunteer Yolanda Trout-Manuel, Auburn City Robin Corak, CEO David A. Berger, Board President Council Frazier Willman, Appointed, Senator Joe Fain Bob Wroblewski, Appointed, Mayor of Federal Way OUR MISSION: MSC is building a future Robin Corak, MSC Chief Executive Officer without poverty by creating pathways to help, hope, and dignity for our neighbors. Board members listed served at any time during the fiscal year July 1, 2017 - June 30, 2018. 46,245 18,404 people helped households

92% of 9% of households very households 61,004 low income were volunteer hours <=30% median homeless Jermaine’s Story

“I’m a proud father with my kids in college,” Jermaine shares, “but you know what? They told me they are proud of me for making this change in my life.” He is the father of five, 2 boys 1,323,136 and 3 girls, ages 18-22 years. pounds of food Jermaine found himself homeless after his grandmother passed away and he had only 11 days to move out of her distributed house. On a limited disability income, he had difficulties finding a place on his own. He spent some time staying at friends’ homes, but eventually started struggling with depression and found himself staying in parks and sleeping on park benches. He started to drink heavily as well. 76% 51% of family shelter of adult Through a friend, he found out about MSC’s housing for men employment residents moved in recovery. Jermaine moved into Horizon House and found program support and a sense of purpose. At Horizon House, Jermaine on to more found himself in a leadership role with the other men living participants in the house, and took the initiative to make sure that the stable housing found work house was running the best it could.

“MSC has the best format for helping with housing, schooling, getting going in the right 38% 378 direction. They can of people served households help you communicate received rent or and get the help you were under the need,” says Jermaine. age of 18 emergency

After two years at assistance Horizon House, permanent housing came through and Jermaine moved to Seattle. He likes living on his own, but also 13,398 misses Horizon House and the meals and snacks for companionship of having roommates. kids in the summer $7,999,048 paid to energy vendors to keep power on in homes Cynthia’s Story

“I was running from my grief,” says Cynthia. Cynthia is a single parent to 13-year-old twin girls and also a daughter in college. Just over five years ago, Cynthia lost two other households653 24youth children and her husband in a tragic accident.

provided shelter, and young Eventually she started a relationship with someone who transitional or adults earned turned out to have addiction issues. She left her boyfriend permanent their GED or and moved in with her sister in Federal Way and began looking for work locally. housing diploma Her sister only let her stay a month, so very quickly, Cynthia and her twins were without a place to stay. She had found work, but was running out of money for a deposit on a new of place as they were staying at hotels. Through a contact at 4,337 86% her girls’ school, she was introduced to a case manager at long-term care long-term care MSC. resident resident “She was my stress coach,” shares Cynthia. “She helped me complaints complaints by making appointments and coming up with a plan, she investigated resolved really took my stress away. She didn’t judge me or punish me for my mistakes.“

“If everyone who was homeless could have a stress coach it would help so much, but you also have to have your own drive to make changes,” says Cynthia, “that’s not something someone else can do for you.” 9,321 households received By the end of October, Cynthia was able to move into an apartment and MSC helped her develope and budget and energy assistance was able to help with some rent, furniture, and other costs to keep Cynthia going until she felt more stable. Financial Information July 1, 2017-June 30, 2018 Statement of Activity Period ending June 30, 2018

REVENUE Contributions and Events $741,256 United Way $169,496 Government Grants $9,477,984 In-Kind Contributions $2,148,091 PSE Grant $1,124,052 Chiquita’s Story Rents and Other Revenue $2,003,530 TOTAL REVENUE $15,664,409 “I knew I wanted to do something more satisfying with my life than working in retail, but I just didn’t know how to get there,” shares single EXPENSES mother of three, Chiquita. Payroll, wages, benefits $5,130,279 Direct client benefits $6,260,986 So, in 2015, Chiquita entered a youth and young adult development Occupancy $972,663 employment program at MSC. A case manager helped her to define and Subcontractors $1,047,047 develop a path for her to reach her goal of working in youth development. Operating and Other $1,763,106 Chiquita focused on her education first. After earning her GED, she started college-level courses at Highline College, and in 2017 earned her TOTAL EXPENSES $15,174,081 Associate’s degree in human services. Depreciation $337,258 While she was working towards her Associate’s degree, Chiquita also worked on developing job specific skills by interning at MSC. She helped TOTAL EXPENSES WITH with some administrative tasks and also provided direct service to clients DEPRECIATION $15,511,339 by helping others earn their GED. After her internship ended, Chiquita stayed on at MSC as a volunteer working with the GED program. CHANGE IN UNRESTRICTED FUNDS $153,070 “It’s been hard to work full-time and go to school full-time,” shares Chiquita. “It’s been hard to be away from my kids so much, but in the end I know it will be worth it. It’s all a learning process and I’m taking it all in.”

Chiquita is currently 30 credits away from earning her Bachelor’s degree in youth development. This past year she served as an AmeriCorps Multi-Service Center’s Consolidated Financial Statements volunteer with MSC working with our GED program, the HEART program with Independent Auditor’s Report for Year Ended June 30, for kids living in MSC’s shelter, and providing job training skills like resume 2018 and IRS 990 are available to the public. Please email building for students searching for employment. your request to [email protected].

“I’m able to pursue my dreams and goals here at MSC. I’m doing it now, helping youth and other people. I enjoy it here, I just love it, love the people, and love the vibe,” shares Chiquita. Premier Business Thank You to our Donors Partners 2018 July 1, 2017-June 30, 2018 Corporations and H & R Transport Hassen Properties, Inc Alaska Airlines Organizations Heritage Bank Banner Bank Anonymous (3) Highline Physical Therapy Café Pacific Abbey Carpet & Floor of Puyallup H-Mart CHI Franciscan Adagirl Marketing Services HomeStreet Bank Chris Leavitt Photography AlaskaUSA Federal Credit Union iBuild, Inc. The Cliff House All Right Auto Sales Integrity Life Church Coldwell Banker Danforth AmeriGroup Washington, Inc. International Association of Columbia Bank ATI Physical Therapy Machinists and Aerospace Workers Federal Way Mirror Banner Bank District 751 Barnes and Noble Federal Way Public Schools Jet Cities Chorus Baylis Architects Kenneth Brossel, DDS Federal Way United Methodist BECU Kent Chamber of Commerce HomeStreet Bank Benevity Kent Lutheran Church Kiwanis Club of Federal Way Blue Line Protective Keurig Green Mountain, Inc. Laurus Financial Group Boeing Bluebills Retiree Organization Kiwanis Club of Federal Way Microsoft Corporation Brantley Janson Yost & Ellison Kiwanis Club of Greater Federal Way Milkman Media Building Changes Kroger Movement Mortgage Calvary Lutheran Church Kurosky-Wooding Real Estate MultiCare CHI Franciscan Health Lakehaven Utility District National Equity Fund Christ Lutheran Church Laurus Financial Group Christ’s Church Nordstrom Lighthouse Laundry LLC The Church of the Good Shepherd Llewellyn Real Estate Rotary Club of Auburn Coldwell Banker Danforth Macy’s/Bloomingdale’s Corporate Rotary Club of Federal Way Columbia Bank Services Safeco Insurance Costco Wholesale Marista’s Coffee SAGE Architectural Alliance CSL Plasma Marlene’s Market and Deli Shelter Resources, Inc. DaVita Federal Way Community McLendon Hardware Sparks Car Care Dialysis Center Microsoft Alumni Network St. Vincent de Paul Parish Denali Federal Credit Union Microsoft Corporation United Healthcare Eagle Tire & Automotive Molina Healthcare, Inc. WSECU Estate of Richard Wayne Moore Movement Mortgage Everett Golf & Country Club MultiCare Health System Federal Way Church of the Nazarene Network for Good Federal Way Mirror Nordstrom Federal Way Naturopathy Ozolin Family Living Trust Federal Way United Methodist Church Pacific Guardianship Services Fidelity Charitable Gift Fund Port of Seattle Five Star Painting Puget Sound Energy FOE Kent Eagles 362 REACH (Renton Ecumenical Fun and Friendship Riders Chapter F Association of Churches) Glendale Heating and Air Conditioning Rhodes & Associates, PLLC Grace Lutheran Church Rotary Club of Federal Way Russell Investments Schultz Family Foundation Principal $2,500-4,999 Safeco Insurance Companies The Seattle Foundation Anonymous Sage Architectural Alliance Smart Foodservice Charitible Allen and Amy Barton Saltwater Unitarian Universalist Foundation Dan and Cindy Ducich Church South King Firefighters Foundation Paul and Val Frink ServPro of Central Seattle Government Dennis and Joyce Hulse Shelter Resources, Inc. City of Auburn Deanna Kreger Soroptimist of Seattle South City of Auburn CDBG Jerry and Debbie McNeil Sound Publishing, Inc City of Burien Robert and Joyce McNiesh Sprague Israel Giles, Inc. City of Des Moines Jacqueline M. Whyde St. Vincent de Paul Parish Don and Nhu Winton Starbucks Corporate Office & City of Federal Way Headquarters City of Federal Way CDBG Leader $1,000-2,499 Stop Bugging Me! Pest Control City of Kent Anonymous TelecomPioneers City of Kent CDBG Dan and Janelle Bogart Terrance R. Thomas II City of Renton Len and Annette Brannen Tillamook County Creamery City of SeaTac Jim and Jeanne Burbidge Association City of Seattle Thomas Burt Truist City of Tukwila Bob and Sue Celski UFCW Local 21 King County Robin and Richard Corak Umpqua Bank Office of Superintendent of Public Tom and Jan Crews United Healthcare Services, Inc. Instruction Patrick and Jennifer Dunn United Way of King County US Dept. of Agriculture Mary Ann Earles United Way of Massachusetts Bay US Dept. of Health and Human Ron and Nancy Edmiston and Merrimack Valley Services Jerry and Anne Elrod United Way of Pierce County US Dept. of Homeland Security Vicki Elting United Way of Snohomish County US Dept. of Housing and Urban Dick and Nancy Erickson Unity Church of Christianity DBA Development Karen and Bill Feldt Unity of South Sound US Dept. of Labor Barney Hartley and Sherry Mees University of Washington WA State Dept. of Agriculture Hartley Vietnam Veterans of America, WA State Dept. of Commerce Susan K. Horan Chapter 102 WA State Dept. of Social and John and Cheryl Hurst Virginia Mason Federal Way Health Services Sharon Y. Kaku Medical Center Individuals Georgianna and Peter Keller WASH Multifamily Laundry Systems Josh and Tiffany Knouff Wayside United Church of Christ Champion $10,000+ Terry and Jeanette Koubele Wild Wheat Bakery Cafe & Restaurant Anonymous Warren Kring Windermere Real Estate South David and Donna Berger Pat and Cheri Malara Sound Inc Gloria and Roger Hunt Robert Mast and Marilyn Lamont WSECU Lyle and Carolyn Kremer Michele McLaughlin YourCause LLC Kari Leal and Sandra Matteson Richard and Debra McNeil Benefactor $5,000-9,999 Phyllis and Roxanne Monson Foundations Richard and René Ewing Jeremiah and Beatrice Ojeaburu AmazonSmile Foundation Richard Faunt and Michael Bower Bob and Cathy Olson Big Lots Foundation Daniel and Donna Nichols Dorothy Schedvin Kent Rotary Club Foundation Peggy O’Connor Julie and Harwood Scouten LRCA Peterson Family Foundation Mike and Valerie Steinthal Medina Foundation Greg and Marnie Thiel Steven Tyler and John Petersen Devere and Billie Lindh Keith Clay and Diana King Pete von Reichbauer Monna Lux and Bob Thomson Jerry and Mary Clingan Gary and Jenny Walden Diane and Tim Lyons B.J. Coats Michael G. Wallace Ernelyn C. Marx Ted Colby Rick and Lois Watt David E. 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Knell Renee and Amanda Zastrow Gunseli Firat and Jhon Smith Luke Korum Peter Zimmerman John and Kelly Foley Anna Hamilton Kroon Supporter $100-249 Richard and Sandra Foshage Viswanath and Radhika Kumar Anonymous (7) Al and Kathy Franzen Gino Labrado Laurence and Carole Abernathy Bob and Willa Gaines Warren and Shirley Laine Dennis Galvez Charles and Linda Lee Peter and Jennifer Lehman Wade Schwartz Amy Bailey Bob and Joan Linden Mindy Shaw Melissa Baquian Morgan and Denise Llewellyn Bette J. Simpson-Opstad Izzie Barbosa Mary L. Makinen James and Pamela Smith Deanna Bardwell Cheryl Manriquez Pamela Smith Layne and Kim Barndt Nancy and M. Lee Marsh Richard and Jae Song Roy and Lois Barnes Carolyn Martin Shirley Sonnenfeld Margaret Barr Melodie Martin Greg and Kim Sperte Angela N Bayler Joel and Bonnie Massey Cary Stanton and Daniel Haeck C. Nicole Benton Nate and Sara Matthews Lyn K. 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Robinson Roger and Emily Ann Heskin Norman and Grace Low Jim and Eltrina Rose Ruth Hileman Dana Lubovich Jana Roy Mike and Mary Hoefel Ajaya Malla David and Gail Rutter Linda Holmes Kathryn Malley Leona Saffery Robin Honbo Stan and Karen McCall Elizabeth Sanderson Brian and Kathy Schmidt Charles and Carylon Williams Cascade Regional Blood Services David Schmidt Dwayne Wilson Cedarbrook Lodge Merlyn Schoneman Charlotte Wolfe Centerstage Theatre Arts Conservatory, Eric Schuler Kimberly Yee Inc. Amanda and Jesse Schweickert Dianna Young Sharon Chandler Polly and Greg Shepherd Claudia Zachary Annette Chanez Keith Seinfeld Angie Zmijewski The Cheesecake Factory Cody Semingson Chik-Fil-A Kelly Sheil In-Kind Donations Chipotle Diane Shines The 5th Avenue Theatre Chris Leavitt Photography Steve Sholz Abbe Vineyard and Winery Roger and Barb Clairmont David and Janice Siebenaler Abbey Carpet & Floor of Puyallup The Cliff House Restaurant and Lounge Judy Silva Ace Hardware - Northshore Village Coffee & Cream Café Melissa Simpson Advance Capital, Inc. Courtyard Marriott Mildred Sloan Alaska Airlines Costco Sam Slonim Alderbrook Resort & Spa Courtyard by Marriott Clint Smith and Evelyn Takei Allegro Performing Arts Academy Curves Jean Smith Alliance 2020 Cutters Point Coffee Anthony’s HomePort Deborah and James Davidek Charles and Melani Spry Argosy Cruises Melissa Stanley Dimitriou’s Jazz Alley Arrows Sign Servicing Disney Theme Park Laurie Staples Arthur Murray Dance Studio Drive Lambo Linda Staples Astoria Warrenton Chamber of Commerce Dan and Cindy Ducich Barry and Savina Steimlosk Kim Bachert Edgeworks Climbing Anissa Stella Banya 5 Elena Scott Photography Jennifer Stoner Bargreen - Ellison Elk Run Farm Arthur Tannenbaum Bartell Drugs Emerald Downs Terry and Sandy Thomas Ben Bridge Jewelers Essendant Bob and Jean Thompson Dave and Donna Berger Richard and René Ewing Gene and Judy Thompson Mark and Kathy Bertford Fabio’s Frame Shop Webb Thomsen Big 5 Sporting Goods Federal Way Community Center Nora Thornton Biscuits Federal Way Symphony Mike Thynes Tim Bizeau Karen and Bill Feldt Michael Tollan Black Bear Diner Fitness 19 Stuart and Johanna Tracy Blackfish Spirits Distillery Fort George Brewery Hoang Tran Dan and Janelle Bogart Fred Meyer Vannah Tran Nathan Box Freedom Fitness Chris and Aryls Tressler Leah Boehm Brady Val and Paul Frink Dana and Gordon Turcott Branches Garden Center Gallucci’s Catering Sandra and William Van Keulen Brantley Janson Yost & Ellison Ghostfish Brewing Company John and Jan Vance Brown Bear Car Wash Golden Steer Steak & Rib House Lisa VanderPol Browns Point Cleaner The Grand Hotel in Salem Jenny and Ned Vasquez Browns Point Diner Green Mountain Coffee Roasters Vicki Vaux Browns Point Nails Grocery Outlet Alma Villegas Bryson Speers Salon Hallmark Resort Newport Johnnie Wallen Buds & Blooms in Federal Way Hampton Inn & Suites Federal Way Lila J. 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Rick and Kelly Wasson Jim and Jeanne Burbidge Heaven Sent Children’s Resale Robin Watts Burke Museum Hello Cupcake Richard and Carol Weidner Café Pacific Catering Heritage Bank Bill and Kathy Wheeler CampeÓn HiLine Lanes Eric and Amy Wickholm Canlis Restaurant Kathi Hoffman George and Sybil Wilkinson Casa Mia of Lakewood Holiday Inn Express Sumner Hoodsport Winery Pro Cleaners Tom Douglas Seattle Kitchen Hotel Murano PSR Mechanical Torero’s Family Mexican Restaurants Katie Houston Puerto Vallarta Twin Lakes Total Wine & More Gloria Hunt QFC Northshore Trader Joe’s John & Cheryl Hurst Quality Sewing & Vacuum Triple Play Family Fun Park iFLY Indoor Skydiving Raven Commercial Real Estate Twin Lakes Golf & Country Club Indochine Red Lobster Walmart Jeffrey’s Jewelry Design Studio Rhein Haus Warren Stickney Stacia Jenkins Rhododendron Species Botanical Garden White Cap Frozen Yogurt Jimmy Mac’s Roadhouse Rick Steves’ Europe Willamette Valley Vineyards Joe’s Deli Rock Woodfired Kitchen WinCo Katie Downs Waterfront Tavern & Eatery Round Table Pizza Don and Nhu Winton Terry and Jeanette Koubele Safeway Brian Wobank Krispy Kreme Salty’s at Redondo Wolf Chiropractic Center Lan Lam The San Juan Island Inn Collection Wolf CPA Services Nate Larson Saul and Nora Saldana Woodland Park Zoo Legendary Doughnuts Federal Way Jason Schwab and Carly Roberts Shawn and Lynette Wright Legends Sports Photography Scoreboard Sports Bar & Pub Khamphiou Xayavong LeMay Family Collection at Marymount Scotch & Vine Little Ceasar’s Seattle Mariners Lunchbox Laboratory Seattle Seahawks Lynden International Seattle Sounders FC Diane and Tim Lyons Seattle Theatre Group Ma Boulange Bakery Seattle Thunderbirds Hockey Club Elysa Max Shari’s Restaurant Debbie McCleary Dr. Douglas M. Sheets, DDS McLendon Hardware Sherwin Williams of Kent-East Hill McMenamins David and Janice Siebenaler Robert and Joyce McNiesh Silver Cloud Inns and Hotels Memphis Convention & Visitors Center Silverwood Theme Park Mike n Terry’s Outdoor Fun Park Smart Foodservice Milkman Media Smith Brothers Farms MoPop Clint Smith and Evelyn Takei Mud Bay Sparks Car Care Robert and Susan Murnen Sprinker Tennis The Museum of Flight Starbucks Coffee at Twin Lakes Museum of Glass Starbucks Coffee Company Nordstrom Brian and Kari Steadman North Shore Golf Course Chris and Meg Stone Northshore Quality Produce & Meats Sub Zero Ice Cream and Yogurt Northwest Harvest Sylvan Learning Center Olive Garden Italian Restaurant Tacoma Art Museum Pacific Ballroom Dance Tacoma Arts Live Pacific Science Center Tacoma Comedy Club Panera Bread Tacoma Glassblowing Paolo’s Italian Restaurant Tacoma Little Theatre The Peabody Memphis Tacoma Rainiers Professional Baseball Pebble Beach Company Take a Deep Breath, PLLC Pizza Pizazz Taracuda Jewelry Platypus Tours Ltd Target Portola Hotel & Spa Three Trees Yoga and Healing Arts Center We apologize for any inadvertent omissions or Larry and Carol Potter Tianjin Acupuncture misspellings. Send corrections to [email protected]. Amy Powell Time Out Ale House Client photos have been used with permission. When unavailable, stock photos have been used. Main Phone: 253.838.6810 Fax: 253.874.7831 WA Relay: 711

Administration: 253.835.7678 Fax: 253.835.7511

Mailing Address: P.O. Box 23699 Federal Way, WA 98093

Federal Way Headquarters: 1200 S 336th Street Federal Way, WA 98003 253.838.6810

Kent Office: 515 W. Harrison Street, Ste. 205 Kent, WA 98032 253.854.4406

Burien Office: 203 SW 153rd Street Burien, WA 98166

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