Case Study

HPE Helion enables global expansion of GS1’s recall service Enhancing safety with private Objective Efficiently expand safety recall service to new industries and countries

Approach Leverage the scalability and agility of managed private cloud to deliver significant critical recall process improvements

IT Matters • Scale private cloud–based recall service into new countries and industries • Manage development and infrastructure costs as service grows • Add powerful new features, such as automated store-level notifications

Business Matters • Expand service without overtaxing resources • Improve recall effectiveness in new GS1 Canada’s cloud-based Private cloud fuels markets global expansion • Gain industry buy-in with high- product recall service performing technology from a leading running in an HPE Helion GS1 launched its recall service in Canada’s vendor Managed Virtual Private grocery industry in 2009, but it always had a broader vision. “We knew from the beginning Cloud has been enormously that we needed an infrastructure that could successful in Canada’s scale beyond Canada,” says GS1 Canada CEO Art Smith. GS1 selected HPE Helion Managed grocery sector, paving the to support its long-term way for the global standards growth goals. In Hewlett Packard Enterprise, Smith saw “an organization that had global body to expand into new presence that could deliver a consumer safety sectors and countries while solution with security and credibility.” adding industry-specific HPE Software Services Cloud and Analytic features and security. Services Innovation Centre collaborated with GS1 for the design, development and delivery of an enterprise class, cloud services based, product recall service, that enables GS1 to address the business problem of product recall to their members worldwide. The Service is delivered by HPE Software Services to GS1, who white label the cloud service to their members. Since the program inception the strategic relationship with GS1, managed Case study Industry GS1 Canada Service Provider, Retail

Customer at a glance HPE Helion Cloud Solution “GS1 needed a complete solution set of services that could grow from • HPE Helion Managed Virtual Private Cloud a series of retailer pilots to mass market rollout. The HPE solution

Software provided this in spades. Not only did we start the journey with a • HPE Recall Web Portal cost-effective solution, but it also allowed us to scale and add HPE Services functionality as the user base grew and the service matured.” • HPE Software Services • HPE Cloud-Based Product Recall – Art Smith, CEO, GS1 Canada Service

and fostered by HPE Software Services, has Smith notes the importance of being resulted in the successful deployment of able to add incremental features and product recall services to address Grocery, functionality while keeping infrastructure and General Merchandise and Pharma Recall in development costs in check. For instance, Canada and Australia. GS1’s initial grocery recall service only sent notifications to a company’s head office. Building on success, Today, it automatically notifies thousands of locations at the store level. These aren’t just looking to the future business benefits—they’re consumer safety GS1’s global expansion plan is well underway. improvements on a global scale. Scaling in this Both Australia and New Zealand have way and adding these improvements would deployed the grocery recall service, and other not have been possible without HPE Helion regions are currently considering their own Managed Virtual Private Cloud. implementations. New sectors, such as food Looking ahead, Smith says future expansion service, healthcare, and pharmaceuticals, are may also include moving to a hybrid cloud beginning to adopt the service as well. infrastructure and allowing members of the In fact, a recent pilot of a version of the public to report supply chain issues to help recall service in the pharmaceutical industry address a growing demand for transparency delivered astonishing improvements in key and accessibility of product information. measurements of recall effectiveness. During the pilot, Smith says, they were able to reduce Learn more at the time needed to create a recall by 83%, hpe.com/helion improve communication effectiveness by 90%, and slash communication time from manufacturer to distributor to pharmacy by 80%. Using the service also lowered the cost of recalling a product.

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