INSIDE THE MINDS OF INFLUENCERS The Truth About Trust
2016 Consumer Research from The Center for Food Integrity®
COMPREHENSIVE GUIDE A SERVICE TO CFI MEMBERS FOR CFI MEMBERS ONLY PLEASE DO NOT SHARE WITH NON-MEMBERS FOR CFI MEMBERS ONLY – PLEASE DO NOT SHARE WITH NON-MEMEBERS CFI’s annual consumer trust research is funded by sponsors through the Foundation for Food Integrity, a non-profit anon-profit Integrity, Food for Foundation the through by sponsors funded is research trust consumer annual CFI’s foundation created to conduct research and provide educational outreach about today’s food system. MISSION the publicdiscussion VISION is well-informed and expectations and food system earn sustainable food Copyright system inwhich consumer trust practices align with consumer a transparent, CFI envisions OUR OUR Help today’s balanced. © 2016 The Center for Food Integrity. All Rights Reserved. We strive to... the contentthe with non-members. Thank you in advance for not sharing today’s conversation about food. effectively with audiences influencing you look to engage more directly and hope it serves as avaluable tool as to you as aCFI member benefit. We consumer research guide is provided This comprehensive 2016 CFI consumer trust operate inamanner thatbuilds food andagstakeholders to Convene, empower andsupport expectations food system withconsumer Align theculture of today’s public conversation about food Be aleadingvoice inabalanced table of contents
4 The Influencers 12 Put the Research to Work 14 Consumer Types 36 Consumer Concerns 42 Consumer Attitudes 50 Sponsors FOR CFI MEMBERS ONLYFOR CFI MEMBERS ONLY – PLEASE DO NOT – PLEASE DO NOT SHARE WITH NON-MEMEBERS SHARE WITH NON-MEMEBERS
Inside the Minds of Influencers | 2016 Comprehensive Guide 3 The Influencers
Which consumers are setting trends and shaping opinions about food? Who are they talking to? What are their motives and behaviors? What topics intrigue them? Which information sources and brands do they trust most? Wouldn’t it be nice to know? Now we do.
We all have opinions about food: how it’s produced, communicating our shared values is the founda- what’s in it, who’s producing it and how it impacts tion for earning trust. Values are all about the why. our health. In partnership with digital ethnography pioneers However, not all opinions affect change. The latest MotivIndex™, we identified five Consumer Types consumer trust survey from The Center for Food to pinpoint their: Integrity (CFI) identifies the voices that impact the • Values decisions of others as they make choices at the • Motivations grocery store or form opinions about the products, • Beliefs • Concerns processes, people and brands that define today’s MotivIndex™ food system. • Emotional Triggers is a pioneer • Behaviors in the field of Digital In fact, CFI’s research identifies the two consumer The approach gives us a new Motivation Research (DMR), types that are setting trends and driving the level of insight – allowing us to an approach conversation, particularly online. At times, these understand how and where they that: Removes the conversations may fuel skepticism and undermine connect online, emerging trends, subject bias found in surveys and trust in food and agriculture. However, as CFI has trusted brands, sources and focus groups long proposed, the values of the food system in channels they use to shape their Uncovers people’s unspoken many cases are much more closely aligned with beliefs and opinions about food motivations consumer values than some may believe. The and agriculture. FOR CFI MEMBERS ONLY – PLEASE DO NOT SHARE WITH NON-MEMEBERS results from CFI’s 2016 consumer trust survey shed tremendous light on how to positively affect In other words, we can identify who and what change in the way the food system communicates are changing beliefs, attitudes and behaviors – with consumers regarding our shared, authentic understanding why ideas move into or out of the values. marketplace. In turn, that allows us to identify where our values align, and where and how we For nearly a decade, CFI has conducted annual engage to earn trust. consumer research to better understand public attitudes and how to best engage to earn trust. It In addition to the MotivIndex™ results, our survey has helped us define what people are saying and – as in years past – tracks consumer concerns and doing. trending attitudes on topics ranging from food safety and animal welfare to attitudes about farm- In 2016, we went a step further to understand ing and trusted sources of information. why. As the CFI consumer trust model tells us, (See pages 36 to 49)
The information in this book provides a comprehensive summary of the in-depth findings from the 2016 CFI consumer trust research. Full research results, which include full insights, detailed audience segmentation, cross- tabulation and trust-building engagement strategies, are provided to CFI members. To access the full research report customized for your organization and to inquire about presentations and additional benefits of membership, contact CFI at [email protected] or 816-556-3141.
FOR CFI MEMBERS ONLY – PLEASE DO NOT SHARE WITH NON-MEMEBERS – PLEASE DO NOT CFI MEMBERS ONLY FOR 6 Inside the Minds of Influencers | 2016 Comprehensive Guide When it comes to food, there are five Consumer Types that reflect U.S. population beliefs and attitudes toward food.
WELLNESS FOOD PEAK COMFORT PROVIDERS℠ SEEKERS℠ FATALISTS℠ PERFORMERS℠ SEEKERS℠
Questions We Can Answer About Consumer Types ( See pages 14 to 35 ) • Who are they? • What information sources do they trust? • Why do they talk about food-related issues? • What conversation themes emerge? • What does food symbolize? • Why do some seek “evolved” food? • What do they believe? • Which brands do they prefer? • How do they behave? • Which foods are “in” and which are “out?” FOR CFI MEMBERS ONLY – PLEASE DO NOT SHARE WITH NON-MEMEBERS • Who is driving change? • Which foods are “on the fence?” • What communication channels do they use?
Each Consumer Type has a unique set of in the moment. Look for them celebrating life motivations, feelings and actions that are with comfort food or taking a break from their directly tied to whether they feel they are living stressful routine with a quick burger. Each well as it relates to food. segment defines living well and the meaning of food uniquely. Each segment defines living well differently. On one end of the spectrum are the Wellness The influence that a particular segment has is Seekers℠ who define it as treating their bodies not necessarily determined by size, but rather like a temple and focusing on the future. You’re share of voice in the public discussion about likely to find them at the local farmers market food and its influence on other segments. For shopping for organic produce and telling others example, Wellness Seekers℠ are only 11 percent about their healthy lifestyle. of the population but have a 25 percent share of voice. Comfort Seekers℠ are 35 percent of the At the other end are Comfort Seekers℠ who population, yet have only a 20 percent share define it as enjoying life’s pleasures and living of voice.
FOR CFI MEMBERS ONLY – PLEASE DO NOT SHARE WITH NON-MEMEBERS – PLEASE DO NOT CFI MEMBERS ONLY FOR Inside the Minds of Influencers | 2016 Comprehensive Guide 7 Share of Population vs. FOR CFI MEMBERS ONLY – PLEASE DO NOT SHARE WITH NON-MEMEBERS Share of Voice
We are currently in the midst of a shift in the Food Fatalists℠ and Peak Performers℠ who marketplace where the culture and conversation together are driving change. around conventional food is changing as consum- ers navigate which foods to adopt, moderate or Why? The 2016 CFI research shows that Food abandon. But who influences those decisions? Fatalists℠, who are more adventurous and don’t want to be left behind when it comes to food, and Based on share of voice, you might think Wellness Peak Performers℠, who maximize life through Seekers℠ are responsible for that shift. But many food and seek continuous improvement, set the see them as too ideologically rigid and therefore trends and significantly influenceProviders ℠ they are less influential. It’s actually the combined – a group that represents a third of the U.S. share of voice (40 percent) and motivations of population.
FOR CFI MEMBERS ONLY – PLEASE DO NOT SHARE WITH NON-MEMEBERS – PLEASE DO NOT CFI MEMBERS ONLY FOR 8 Inside the Minds of Influencers | 2016 Comprehensive Guide Influencers Driving Change The Consumer Types reflect foundational research that illustrates how new ideas or products are adopted by society, withFood Fatalists℠ and Peak Performers℠ influencingProviders ℠. The adoption process has been well researched for more than five decades, and the digital ethnography by MotivIndex™ allows us to leverage that knowledge in today’s communication environment.
FOOD FATALISTS℠ PEAK PERFORMERS℠ PROVIDERS℠